Podcasts about Disney University

Business leadership expert Doug Lipp takes center stage in this episode as we explore his fascinating journey from Sacramento to Tokyo Disneyland and beyond. Doug's unexpected passion for Japanese culture, ignited in high school, not only shaped his education but led to pivotal moments in his career, like his internship and subsequent role with Disney in Japan. Our shared memories of a unique trip to Japan, coupled with Doug's linguistic prowess and cultural insights, set the stage for a rich discussion on cross-cultural communication and leadership. The conversation uncovers the strategic triumphs and challenges of Tokyo Disneyland, from its opening in 1983 to its innovative responses to weather and cultural dynamics. We explore Doug's career trajectory within Disney, reflecting on his impactful role at Disney University and the broader challenges of maintaining operational excellence and cultural cohesiveness across the brand's global presence. Doug's anecdotes about Disney's foundational leadership principles and customer service philosophy provide invaluable lessons on human interaction's enduring importance, even in a tech-driven world. Transitioning from Disney's corporate world to founding the Intercultural Relations Institute, Doug shares insights into the complexities of cross-cultural leadership and the importance of maintaining simple yet powerful messages within organizations. The episode concludes with a focus on Doug's significant contributions through his books and YouTube channel, encouraging listeners to explore his work further. His journey is a testament to the power of passion and insight in shaping successful leadership and cultural understanding, offering listeners a blend of inspiration and practical wisdom. To learn more about Doug Lipp, his company and the Intercultural Relations Institute, simply click on the link to his website. https://www.douglipp.com/ For more information on what we provide at Captrust visit www.captrust.com. You can contact me, Kelly Brothers, through the show at: bisifipodcast@gmail.com To reach me at Captrust visit www.captrust.com/locations/sacramento-ca/ CHAPTER SUMMARIES (00:00) Doug Lipp Doug Lipp shares his journey from Sacramento to Japan, sparked by a high school class and leading to a career at Disney. (13:27) Tokyo Disney Opening and Leadership Transition Tokyo Disneyland's success, challenges, strategic location, and post-WWII cultural dynamics are discussed in relation to my career trajectory at Disney. (18:38) Disney University and Leadership Challenges Disney University's role in maintaining culture and training employees, challenges faced by Disney, and personal journey from Disney to consulting. (25:18) Disney Leadership and Cultural Challenges Transitioning from Disney to Intercultural Relations Institute, leadership training, Walt Disney's approachability and authority, and employee engagement. (35:48) Customer Service and Leadership Evolution Leadership and customer service require a balance of technology and personal engagement, as seen in Disney and AutoZone's success. (46:14) Doug Lipp's Books and YouTube Channel Doug Lipp, a distinguished business leader and author, shares valuable insights on leadership and his extensive work in the Sacramento area.

Você está no canal de Podcast O Marketeiro. Tema da Entrevista: Comunicação Assertiva: A Arte de Conectar, Engajar e Liderar" Briefing Resumido: Neste episódio, exploraremos como a comunicação assertiva se tornou uma habilidade indispensável para profissionais e líderes. A conversa abordará técnicas para transmitir mensagens com clareza e empatia, superando ruídos e construindo relações mais produtivas. Também discutiremos como essa competência impacta negociações, liderança de equipes e o engajamento em ambientes corporativos, transformando desafios de comunicação em oportunidades estratégicas. (*) Luiz Fernando Coelho é formado em Comunicação social, jornalista, escritor, palestrante, com MBA em Marketing, e com alguns cursos de pós-graduação onde se destacam, Qualidade de atendimento, Disney University, APG-Amana Key e Instituto Gente Mentoria PEX e Psicologia da Liderança, SportAccord. Também tem 2 livros de sua autoria publicados e é colunista do Portal Promoview. Até o próximo Podcast!

Rosa Linda Román is an Emmy-nominated, William Randolph Hearst Award-winning reporter, anchor & podcaster. Rosa Linda's broadcasting career includes WCTV Tallahassee, KVIA El Paso, KOAT-7 Albuquerque, KSAZ Fox 10 Phoenix, WTVT-13 Tampa & KION-46 Salinas/Monterey. She's also a successful independent director & screenwriter. In 2005, Rosa Linda left TV news to start her family. In 2007 she created New Mexicast, New Mexico's 1st video podcast, which became a weekly, ½ hour TV show for 2 seasons. From New Mexicast sprang New Mexi-Castaways audio podcast chronicling life aboard sailing catamarans, s/v Hakuna Matata & s/v Dawn Treader, with 3 kids & a German Shepherd; also the subject of her memoir, Losing Sight of the Shore; How to Live on a Boat Without Killing Your Family. Rosa Linda holds a BS in Telecom from UF & "Ducktorate" Degree from Disney University. She's currently finishing a trilogy of thrillers while cruising the Mediterranean with her family on m/v Kungaloosh!

In today's episode of Backpacker Radio, presented by The Trek, we're joined by Patrice and Justin La Vigne. Over the past decade-plus, Patrice and Justin have traded their corporate grind for, in their words, “a life less ordinary.” From their first thru-hike of the AT in 2011 (drink), to managing a hostel, embarking on multiple van tours to spread the thru-hiking gospel, thru-hiking the TA in New Zealand, and now living in a 300-square-foot cabin on the outskirts of Denali National Park in Alaska—they've done it all.  We dive into how they restructured their lives around adventure, what it's really like living in a tiny cabin in remote Alaska, why moose are jerks, the challenges of thru-hiking with Crohn's, and much more. We wrap the show with the story of a man accused of staging a bear attack to cover up a murder, what the funniest sounding fart is (and introducing Chaunce to the world of covering your farts), and the triple crown of New Year's Resolutions.  Gossamer Gear: Use code “SNUGGLEBUG” for 20% off shelters at gossamergear.com.  CTDC: Donate $35 or more or sign up for monthly donations at cdtcoalition.org. PATH Projects: Use code “THETREK10”  for 10% off at pathprojects.com/thetrek. [divider] Interview with Patrice & Justin La Vigne Patrice & Justin's Website Patrice & Justin's Instagram Time stamps & Questions 00:03:30 - Reminders: Support us on Patreon for exclusive bonus content AND ad-free episodes and apply to be a 2025 blogger OR vlogger! And grab a ticket to our live show in Austin on April 17! 00:10:00 - Introducing Patrice and Justin La Vigne 00:11:00 - What was the inspiration to hike the AT in 2011? 00:14:25 - What's the school experience like at ASU and Disney University? 00:19:53 - Tell us about your shakedown hike on the Long Trail 00:23:30 - Why did you decide to go southbound? 00:28:00 - What was your standout insect story on the AT? 00:31:37 - How did the AT lead to your “life less ordinary”? 00:34:20 - What other Disney skills did you carry over to running a hostel? 00:37:46 - At what point did you decide not to return to your careers? 00:48:17 - Which is more glamorous, the van or the hostel? 00:53:00 - How did you end up on the Te Araroa? 00:57:40 - What stood out about the people and culture of New Zealand? 01:01:10 - How long were you in New Zealand? 01:02:37 - What did you between the TA and your van tour? 01:07:30 - Is it more rewarding to travel around doing education than selling gear? 01:10:25 - Tell us about moving to a dry cabin in Alaska 01:18:04 - How do you handle not having running water? 01:22:10 - How do you manage the outhouse? 01:23:20 - What is the town like? 01:25:29 - What is the winter like? 01:29:10 - How do you prevent getting cabin fever in the winter? 01:31:00 - How do you get internet? 01:34:30 - Discussion about the yurt and Alaska amenities 01:35:40 - Have you climbed Denali? 01:44:00 - Discussion about Justin's Crohn's disease 01:46:02 - Tell us more about Crohn's disease on the AT 01:48:32 - Discussion about carrying everything out on Denali 01:52:02 - Do you foresee returning to the corporate lifestyle? 01:54:02 - What's the next chapter for you? 01:57:40 - Discussion about grizzly bears and moose 02:04:07 - Do you hear stories of people getting attacked? 02:06:58 - Where can people keep up with you? Segments Trek Propaganda: Man Accused of Staging Fake Bear Attack To Cover Up a Murder Has Been Arrested by Kelly Floro QOTD:  What is the funniest-sounding fart? Wedding Dress of the Week Triple Crown of New Year's resolutions Mail Bag 5 Star Review [divider] Check out our sound guy @my_boy_pauly/ and his coffee. Leave us a voicemail! Subscribe to this podcast on iTunes (and please leave us a review)! Find us on Spotify, Stitcher, and Google Play. Support us on Patreon to get bonus content. Advertise on Backpacker Radio Follow The Trek, Chaunce, Badger, and Trail Correspondents on Instagram. Follow Backpacker Radio, The Trek and Chaunce on YouTube. Follow Backpacker Radio on Tik Tok.  Our theme song is Walking Slow by Animal Years. A super big thank you to our Chuck Norris Award winner(s) from Patreon: Alex and Misty with NavigatorsCrafting, Alex Kindle, Andrew, Austen McDaniel, Ben Love, Brad & Blair Thirteen Adventures, Brent Stenberg, Bryan Alsop, Christopher Marshburn, Coach from Marion Outdoors, Derek Koch, Eric Casper, Erik Hofmann, Gillian Daniels, Greg Knight, Greg McDaniel may he bring honor to his name, Griffin Haywood, Hailey Buckingham, Liz Seger, Mud Tom, Patrick Cianciolo, Rebecca Brave, Sawyer Products, SPAM, Timothy Hahn, Tracy ‘Trigger' Fawns A big thank you to our Cinnamon Connection Champions from Patreon: Bells, Bonnie Ackerman, Chris Pyle, David, Dcnerdlet, Emily Galusha, Jeanie, Jeanne Latshaw, Katharine Rudzitis, Lauren Cain, Luke Netjes, Merle Watkins, Peter, Ruth S, and Spencer Hinson.

Guest: Jason Kilar, former CEO & co-founder of Hulu and former CEO of WarnerMediaWhen Jason Kilar was a child, he was obsessed with Walt Disney — not just as a filmmaker or the creator of Disneyland, but as an entrepreneur. He started his career at the Walt Disney Company (where else?) but then got his first opportunity to help build something new when a young startup entrepreneur from Seattle visited his business school classroom. Most of Jason's classmates predicted the failure of this startup, Amazon.com, which elicited “this awesome laugh, the Jeff Bezos trademark laugh.” How a leader reacts to criticism or doubts, Jason learned, says a lot about their conviction and intelligence.Chapters:(01:08) - Bing Gordon and John Doerr (04:11) - Warner Bros. (06:12) - Walt Disney (11:10) - Working at Disney (14:32) - What makes it special (18:31) - Meeting your heroes (20:06) - “Walt's folly,” Disneyland (22:45) - Harvard and Amazon (25:09) - Meeting Jeff Bezos (29:10) - “Help people understand Amazon exists” (33:25) - Amazon's culture (38:07) - What Warner Bros. makes (40:55) - Obscurity and relevance (45:53) - Feeling the lows (50:09) - Launching Hulu (53:36) - NewCo or ClownCo? (59:13) - Over-communication (01:03:14) - The future of TV memo (01:06:46) - Innovator's dilemma (01:08:57) - No labels (01:14:04) - Unfinished business (01:16:22) - Staying present (01:20:26) - The theatrical window (01:26:19) - What's next? Mentioned in this episode: Amazon, The Matrix, Star Wars: A New Hope, Disney World, Diane Disney Miller, Honey, I Shrunk the Kids, Michael Eisner, Universal Studios and Harry Potter, Disney University, Jeffrey Rayport, Barnes & Noble, Joel Spiegel, David Risher, Joy Covey, Garry Trudeau and Doonesbury, Andy Jassy, Brian Birtwistle, Jim Kingsbury, Vessel and Verizon, HBO, Friends, Hogwarts Legacy, Sony, Netflix, NBCUniversal, Paramount, AT&T, Discovery, Richard Tom, Kara Swisher, Fox, YouTube and Google, Saturday Night Live, Peter Chernin, Jeff Zucker, Bob Iger, Andy Rachleff and Benchmark, CBS, Miracle on 34th Street, Marissa Mayer and Yahoo, Rony Abovitz and Magic Leap, House of the Dragon and Industry, Dune, Christopher Nolan, and the TSA.Links:Connect with JasonTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

By 1970, Disneyland was not just a unique theme park business, but a well running piece of machinery. But now they had to replicate that kind of thinking to a larger stage as they opened up Walt Disney World. To better prepare for that, they had to educate everyone on how Disneyland worked. To that end, Van France, who originally created along with Dick Nunis the Disney University, wrote Art and Management of the Theme Show. This document, written originally in 1970 and then updated three years later, provides us a snippet in how the organization was ran during that time--a time that included no Big Thunder or Space Mountain, no Mickey's Toontown, no Star Wars Galaxy's Edge, no Indiana Jones Adventure, no adjoining Disney California Adventure, and not even hotels. It was just Disneyland with a parking lot in front. Still, we cover the fascinating insights that are gleaned from this document, as a way of understanding the organizational approach Disney used to create "The Happiest Place on Earth". Join us on our 493rd podcast for Disney's Art and Management of the Theme Show. ________________________________________________ My new book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You. Also, for those examining = other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ More Disney Insights can be found below! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Rundown -   Intro with Troubadour Dave Gunders - 00:35   "World Gone Crazy" by Dave Gunders - 27:08   Sandy Phillips - 43:18   Craig's Analysis of Dan Caplis on Trump's NATO Statements - 02:38:08   Death of Alexei Navalny is dissected during Opening. Then Trump court cases are discussed, including immunity ruling stay request before the US Supreme Court, the Fani Willis developments and the NY business fraud.   Also covered is the allegation Alexander Smirnov bore false witness against Joe Biden. Russian collusion?!? Donald Trump‘s betrayal of NATO is reviewed at the start of the show and also towards the end.   Inspired by a mass shooting tragedy years ago, Show Troubadour Dave Gunders composed, World Gone Crazy, his powerful song about the troubling news families receive regarding gun violence. https://www.youtube.com/watch?v=pKgxjKJfC5g   Jessi Ghawi lost her life at the Aurora Theater Massacre, a victim of a madman with an assault weapon of war that should not have been allowed in civilized society. Sandy Phillips, Jessi's mother, along with her beloved husband Lonnie Phillips have been making that case ever since. https://t.co/aWyyfZmw5w   Find out more about the remarkable Sandy Phillips by listening to this comprehensive interview with one of the world's strongest mothers and gun reform advocates. Sandy Phillips' life shattered on July 20, 2012 when she got the call at her Texas home. She's now dedicated to helping others.   Sandy Phillips grew up a Long Beach girl who spent over a decade as a trailblazer at DisneyLand. She had remarkable encounters operating the Matterhorn roller coaster and a brief encounter with Walt Disney himself at a Disneyland restaurant. She was there at the dawn of Disney University.   Sandy Phillips moved to Texas and her daughter, Jessi Ghawi, was a proud Texas girl until she fell in love with Denver, Colorado and had the opportunity to be a sports reporter. Jessi attended Metro State while also working on sports talk radio. Jessi was a red-headed spitfire who loved Batman movies. https://t.co/kcsZYxlFBF   After experiencing the murder of their beloved daughter Jessi, Lonnie and Sandy Phillips dedicated themselves to public service. They helped write an outstanding and instructive book titled Tragedy in Aurora: The Culture of Mass Shootings in America. Sandy discussed the court process and what it was like working with DA George Brauchler. https://www.amazon.com/Tragedy-Aurora-Culture-Shootings-America/dp/1538123436   Sandy Phillips reacts to the Kansas City Chiefs celebration parade shooting. PUNCH! “People United – No Children's Handguns!” successes at a 1993 Colorado Special Session reviewed. 1993 Montbello murder of Theron Hicks by Danny Akers with a Mac-11 recalled. If more guns made us safer, we would be the safest country in the world.   Sandy Phillips is delightful as she recounts her amazing encounters with celebrities like Peyton Manning, Barack Obama, Joe Biden and many more. Learn how Sandy Phillips has started her own organization, Survivors Empowered. Consider joining as well! https://www.survivorsempowered.org/   Sandy Phillips can now find some happiness again. She is still grieving and healing, but she has a message as she travels from one mass murder scene to another, from Sandy Hook to Buffalo to Uvalde. Sandy's daughter Jessi is honored on this show. So is Jaime Guttenberg, as we remember Parkland. https://apnews.com/article/gun-violence-civil-liberties-happiness-4f59f1ae978f5adeb1057299e752c3ec   Donald Trump wants his base to have as many assault weapons as possible. His retribution will be bad, as modeled after Navalny's experience. Vlad Putin is a scourge and at the end of the show, we discuss Dan Caplis' claim that Trump's NATO threats were meant to be funny. That's sick. And dangerous.

CLAUDEMIR OLIVEIRA é palestrante, professor e o primeiro brasileiro a dar aula na Disney University, e MAURÍCIO NUNES é jornalista e escritor do livro “A Árvore dos Sonhos - A Vida e Obra de Walt Disney”. Eles vão bater um papo sobre os 100 anos de criação dos Estúdios Disney. O Vilela sonha em morar na Flórida, mas com a cotação atual do dólar, ele não vai nem pra Osasco.

One of the best ways to succeed in the future is to understand the past. A new partnership between Colonial Williamsburg and William & Mary will count on the past, along with a special place, to teach leadership, civil discourse, and engagement in a unique way. The newly created Williamsburg Institute will offer learning opportunities like no other for leaders, executives, adults, and young adults. It'll use Colonial Williamsburg and William & Mary as living classrooms while it relies on some of history's most influential leaders to teach lessons for today and tomorrow. Chris Caracci is Executive Director of the Williamsburg Institute. He's spent years as a senior leader with Disney University and the Disney Institute. He teaches at the William & Mary School of Business and he joins us today to discuss the Williamsburg Institute and its unique approach to learning.  Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.

JD has worked in SO MANY roles on Disney property. He shares his journey of beginning with the company, moving around and speaking up for what he wanted, even becoming a trainor at Disney University! Connect with JD on IG! https://www.instagram.com/daydreamingjd/ Annie Cowden Youtube: https://www.youtube.com/@AnnieCowden Looking for some accountability and growth? Book a free consult: https://www.hilitecoaching.com/    

Unsure how to influence executives as a consultant or coach? Here's what you need to know Join me for a powerful conversation with Meg Crofton, the former president of Walt Disney World Parks and Resorts. Meg imparts her wisdom on how she used her power skill of "shaping thinking" to lead change and ultimately become the first woman President of one of the world's most beloved organizations. This episode is a treasure trove of insights. We explore the value of moving leaders across different departments to garner a holistic view of the organization. Meg shares her thoughts on shaping thinking, a concept borne of her career journey, and its importance in translating a company's vision into meaningful activity. Gather around as we discuss the intricacies of building credibility, gaining a deep understanding of an organization's language, and the power of storytelling in captivating your audience. Our conversation also takes a deep look into the shift from non-profit to for-profit boards, tackling imposter syndrome, and the power of an outside perspective. Meg beautifully encapsulates the continuous learning journey, even in leadership roles, and how she has balanced board service, pro bono work, and personal development. Ready to absorb leadership wisdom from the top? Meg Crofton awaits. Tune in and let's start the conversation. Where to dive in: (0:00:05) - Leadership Journey (14 Minutes) Today on the show, I'm so excited to have Meg Crofton with me. Meg was the president of Walt Disney World Parks and Resorts and I was fortunate enough to have worked with her as an OD consultant. We talk about leadership and how honing influence skills can truly benefit consultants and coaches in their effectiveness within an organization. Meg shares her journey to the top spot, what it means to be a woman in a leadership role, and how marketing shaped her perspective on leadership. We also discuss the concept of shaping thinking and how it is essential in the workplace. Meg's story is full of inspiration and I'm so grateful to have her here today. (0:14:11) - Developing Executives Through Diverse Experiences (5 Minutes) Meg Crofton, the former president of Walt Disney World Parks and Resorts, and I chat about her experience and expertise in developing executives. We discuss the importance of moving leaders around and how it gives them a holistic picture of the company. We also explore the idea that having a diverse portfolio of different functional experiences may help to develop influential skills and shaping thinking. Finally, we talk about the need to understand how people think in different departments in order to drive work through the organization. (0:19:11) - Shaping Thinking (15 Minutes) Meg Crofton and I explore her experience in developing executives. She explains how her time working with her father in the space program and her education in marketing had a major impact on her approach to shaping thinking. We look at how Meg's early work experience at Disney and her Leaders as Teachers program at the Disney University helped her create her own definition of shaping thinking. Meg shares how her definition of shaping thinking is all about translating a company's vision and mission into meaningful activity that helps people develop conviction for their work. (0:34:34) - Leadership and Development for Consultants (9 Minutes) Meg and I discuss essential skills for great leadership and how to foster successful relationships with clients. We explore the importance of balancing listening and learning with influencing to build credibility and trust. Meg shares her experience working with top executives at Disney and how understanding the language and body language of an organization is key to delivering successful results. Lastly, she stresses the importance of being able to read the room and getting out of the water when faced with difficult questions. (0:43:47) - Building Credibility and Connection in Presentations (11 Minutes) Meg Crofton and I discuss how to be successful in the role of a facilitator. We touch on imposter syndrome and how to shift your thinking. We emphasize knowing your audience and the impact of stories when presenting. Meg shares her experience in media coaching and how to build relationships with clients. Lastly, we talk about essential skills for great leadership and the importance of balancing confidence with receptivity. (0:54:28) - Lessons From Non-Profit to for-Profit Boards (4 Minutes) Meg Crofton and I discuss the importance of recognizing and shifting apology energy. We explore the need for reframing our insecurities in order to effectively present ourselves in interviews. Meg shares her experience with sponsors who helped her reframe her experiences, and we examine the power of an outside perspective in balancing positional authority. Finally, Meg shares her experience since leaving Disney and offers her advice for those who want to stay in a learning environment. (0:58:36) - Leadership Lessons and Personal Development (7 Minutes) Today Meg and I look into the importance of recognizing and shifting apology energy. We examine how to reframe our insecurities to effectively communicate, and how to take ownership of our skills and ability to foster successful relationships. We stress the need to be open to learning, even when we're in positions of leadership, and the impact our legacy has on others. Meg shares her journey of balancing board service, pro bono work, and self-development, as well as her plans for writing a book someday. She also speaks to the power of connecting with a diverse range of clients and how it can help organizations move faster. Finally, Meg invites listeners to reach out to her on LinkedIn and share their own experiences. About the guest: As an accomplished senior leader, Meg Crofton was extremely fortunate to build a 35-year career with The Walt Disney Company, helping to shape this prestigious global brand. With direct accountability for multifaceted operations and 100,000+ “cast members”, together we delivered record levels of revenue and profits, developed world-class leadership talent, focused on continuous improvement of guest experiences, and drove strategic change to include the integration of physical and digital experiences. In 2015, she retired from Disney and is making the most of my leadership experience through contributions to corporate and philanthropic boards. In addition, Meg truly enjoys and welcomes speaking opportunities aimed at leaders who are focused on their own development, customer service, culture building, and change management. During my presentations, she use storytelling and Q&A dialogue to share my career journey and lessons learned. With a passion for developing leaders, Meg derives great satisfaction from empowering high-potential talent to become the best possible version of themselves. She is interested in mentoring roles for executives and consulting projects on change management initiatives. Meg is confident that the wisdom and experiences she shares can bring game-changing results. Meg is a lifelong learner and inspirational leader who is highly motivated to engage in meaningful work that will be of service to others. She believes it is both a responsibility and a privilege to share our experiences in life and leadership, and to pay it forward. As an avid collector of inspirational quotes, one of my favorites is “leaders don't force others to follow, they invite them on a journey.” (Charles Lauer) About me: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. Check out her brand strategy, messaging, and design services at https://www.betsyjordyn.com Links: Download my one of my free resources to help you accelerate your success: https://www.betsyjordyn.com/downloads Learn more about my brand messaging and positioning services: https://www.betsyjordyn.com/services Schedule a consult call to talk about what you need to do to nail your messaging and rock your copy so you can stand out in the market and attract clients: https://betsyjordyn.com/schedule Related Blog, Video or Podcast Episode: Navigate the Challenges of Parenting and Entrepreneurship with Sari Goodman (Ep80) The Power of Personal Style in Branding with Mellicia Marx (Ep79) Turn Pain Into Purpose: Sarah Gleason's Inspiring Entrepreneurial Story (Ep78) Transform Midlife Transitions: Embracing Personal Growth and Self-Discovery with Rajinder Rai (Ep77) From Employee to Healthpreneur: Adrienne Barela's Inspiring Story (Ep76)

“I came that you might have life in ALL of its Abundance.” - John 10:10  Volunteers and student leaders… train them and educate them regularly on what is expected and consistently remind them of God's vision through you for themselves and your student ministry. During my time as a student minister, we would take our volunteer staff to various trainings hosted by student focuses groups (YPS, SLU, YFC, FCA etc.) and a few weeks before the school year would start, we would have one weekend for training at a special location (beach, mountains, etc.) with our volunteers and their families. That was the best, but one year I decided to change it up! At that time you could park at any of the Disney World hotels for free and and hold impromptu sessions in the lobby or on the outside of the property. I loved the Animal Kingdom Lodge, with the outdoor fire pits, rocking chairs, all while being surrounded by wild African animals roaming the zoo like setting onsite. If you knew someone working there, in upper management, you could even get a special room set up in the lobby or a special meeting room.  Larry Stephens With CRU (episode 140 on the Youth Worker On Fire Podcast), came to train our volunteer staff and it was beyond amazing! Another time we used Disney University, because of Don Levonious (episode 06 on the Youth Worker On Fire Podcast). He was the Executive who was in charge of the University (yes it is an actual University). Several of his staff were Christians who were Professors at the University of Central Florida, UCF, and Valencia State College. They and Don became the trainers for our volunteer training weekend. Yes, living near Disney World and the ocean has its perks. However… wherever you live has its perks also! You just have to be willing to interact with your community, pay it forward, and the world around you that God is using will open up. _______________________________ Looking for a new student ministry resource? You can read my book “Burn Up Not Out: A Student Ministry Fire Builder's Guidebook” here: https://amzn.to/3PtBTIy Listen to more episodes from the Youth Worker On Fire Podcast here: https://bit.ly/3saDyYq _______________________________ EPISODE CREDITS Email us at: youthworkeronfire@gmail.com Hosted by: Doug Edwards Theme Song: "The One and Only" by The 808 : Listen to more at https://bit.ly/3FTYIAJ Intro/Outro Voiceover: Michael Helms : https://www.youtube.com/@MichaelTheSoundGuy  Edited by: Secret Roots Music House

Businesses are quickly advancing with technology, which means customer loyalty remains a critical pillar for success. A recent study indicated that the cost of attracting a new customer is five times more than retaining an existing one. While the healthcare sector is a necessity of life, it, too, is a business that has to attract and keep its customers. So, how can the healthcare industry foster the kind of allegiance where customers would metaphorically "walk-through-fire " for them?What secrets lie behind achieving unparalleled customer loyalty in today's fast-paced world?On the latest "I Don't Care with Kevin Stevenson” episode, host Kevin Stevenson examined this compelling topic with the President of Snow & Associates, Dennis Snow. Together, they explored Snow's journey from Disney World to shaping world-class customer service models across different industries, and his method of walk-through-fire.A few highlights from their discussion included:Snow's involvement in customer service from a summer job as Captain Nemo at Disney's 20,000 Leagues Under the Sea ride, to managing the Disney University.The parallels between the hospitality provided at Disney and in the healthcare sector, and both being emotionally charged domainsTips for clinicians and professionals on fostering meaningful patient and customer interactions, focusing on active listening and human connections.Dennis Snow has a rich background spanning two decades with Disney World, transitioning from entertainment to managing various operational areas and training initiatives. As a customer service expert, keynote speaker, and author, Snow has dedicated his life to helping organizations develop fierce customer loyalty.

Happy Pride Month! Welcome to a special episode of "Go F(ix) Yourself!" We embark on something unique for us by featuring our first-ever drag artist guest - the fabulous Golden Delicious! We dive deep into Golden's fascinating journey through the Alaska drag scene. We take a step back in time to explore Golden's upbringing, "Pretty Woman", and even reveal some behind-the-scenes Disney University stories that you'll love!This particular episode holds a special place in our hearts because it opened our eyes to the drag community and shed light on how we can contribute to its well-being. Join us as we celebrate diversity, strive for understanding, and work towards reducing the pain within our society. Golden Delicious IGNew episodes every Monday.Hosted by Kyle Reading & Steven CornfieldContact us…Email Us:hey@gofixyourselfpodcast.comInstagram: https://bit.ly/GFYInstagram@kyleareading@stevencornfieldTwitter:https://bit.ly/GFYTwitterFacebook:https://bit.ly/GFYFacebook

Vamos falar com a Talentosa Ana Paula Alfredo sobre o seu Talento em Ação : Responsabilidade. Ana Paula, é Mestre em Administração de Empresas, com foco em RH e Organizações, pela PUC- RJ e sólida formação em Marketing e Negócios, aprimorada com cursos no Brasil e no exterior, incluindo Harvard Business School, Disney University e Programa internacional da Novartis, coordenado por Jean-Claude Larreché, INSEAD. Ela também é especialista em Marketing pela PUC-RJ e Graduada em Comunicação Social pela mesma instituição. Possui mais de 25 anos de experiência executiva e liderando times em grandes empresas, nas áreas de Marketing, Negócios e Desenvolvimento e Gestão de Produtos, Pesquisa & Inteligência e Relacionamento com o Cliente, em segmentos como Alimentos, Bebidas, Limpeza e Educação (Brahma, Nabisco, Novartis, SC Johnson e Senac RJ). Como Consultora, Mentora e Coach, tem atuando com desenvolvimento de equipes, grupos e indivíduos, certificada nas seguintes empresas e metodologias: Coach pela Pro-Fit Coaching e Treinamento (ACTP), Coach Certificada na Metodologia de Pontos Fortes da Gallup, Action Learning Coach pela Wial (CALC), Lego® Serious Play® pela Strategic Play, MBTI Steps I e II, pela Fellipelli, Segurança Psicológica de Times, pela Team as One, Coaching de Grupo e Times, na Potentials Realized (Canadá), com Jennifer Britton, Mentora Estratégica pela CCL (Básico e Advanced), Mentora pela Rocket Mentoring, Consultora de Assessments de Cultura pela BVC, Facilitadora de Desenvolvimento (Transformar), Facilitadora Explorer Points of You®, Facilitadora O Jogo do Protagonismo, Analista Comportamental DISC Profiler (Solides), Analista Teiq e HPTI – Thomas Brasil, entre outros. Desenvolve projetos em diferentes metodologias em empresas como Senac-RJ, Login Logística, ONS (Operador Nacional do Sistema Elétrico), MSD (Grupo Merck), Modec, Hydria Energia, NTS e Coca-Cola Andina. É Coach PCC pela ICF – International Coach Federation, com mais de 800 horas e fundadora e criadora do Canal Agrégat Consultoria - Youtube Top 05 da Ana Paula: 1.Estratégico 2.Estudioso 3.Responsabilidade 4.Ideativo 5.Organização

Vamos falar com a Talentosa Ana Paula Alfredo sobre o seu Talento em Ação : Responsabilidade. Ana Paula, é Mestre em Administração de Empresas, com foco em RH e Organizações, pela PUC- RJ e sólida formação em Marketing e Negócios, aprimorada com cursos no Brasil e no exterior, incluindo Harvard Business School, Disney University e Programa internacional da Novartis, coordenado por Jean-Claude Larreché, INSEAD. Ela também é especialista em Marketing pela PUC-RJ e Graduada em Comunicação Social pela mesma instituição. Possui mais de 25 anos de experiência executiva e liderando times em grandes empresas, nas áreas de Marketing, Negócios e Desenvolvimento e Gestão de Produtos, Pesquisa & Inteligência e Relacionamento com o Cliente, em segmentos como Alimentos, Bebidas, Limpeza e Educação (Brahma, Nabisco, Novartis, SC Johnson e Senac RJ). Como Consultora, Mentora e Coach, tem atuando com desenvolvimento de equipes, grupos e indivíduos, certificada nas seguintes empresas e metodologias: Coach pela Pro-Fit Coaching e Treinamento (ACTP), Coach Certificada na Metodologia de Pontos Fortes da Gallup, Action Learning Coach pela Wial (CALC), Lego® Serious Play® pela Strategic Play, MBTI Steps I e II, pela Fellipelli, Segurança Psicológica de Times, pela Team as One, Coaching de Grupo e Times, na Potentials Realized (Canadá), com Jennifer Britton, Mentora Estratégica pela CCL (Básico e Advanced), Mentora pela Rocket Mentoring, Consultora de Assessments de Cultura pela BVC, Facilitadora de Desenvolvimento (Transformar), Facilitadora Explorer Points of You®, Facilitadora O Jogo do Protagonismo, Analista Comportamental DISC Profiler (Solides), Analista Teiq e HPTI – Thomas Brasil, entre outros. Desenvolve projetos em diferentes metodologias em empresas como Senac-RJ, Login Logística, ONS (Operador Nacional do Sistema Elétrico), MSD (Grupo Merck), Modec, Hydria Energia, NTS e Coca-Cola Andina. É Coach PCC pela ICF – International Coach Federation, com mais de 800 horas e fundadora e criadora do Canal Agrégat Consultoria - Youtube Top 05 da Ana Paula: 1.Estratégico 2.Estudioso 3.Responsabilidade 4.Ideativo 5.Organização

Cada detalle es clave en la experiencia de cliente, y más aun si ers una de las personas que predica sobre esto. #customerexperience #customer #customerservice #happycustomer #customerfeedback #customersatisfaction #customerexperience #customerreview #customerreviews

When the pandemic caused Walt Disney World to shutdown and furlough cast members, they came together and created a facebook group Ear for Eachother.  We had the opportunity to speak with four members of the Facebook group who built businesses during this time. Here are their stories. Claire created a business out of ideas she wished that Disney was able to offer! She uses her cosmetology license to help her clients Disney bound in their own fairytale. Kellyann creates door decorations, delivers baskets, and in room celebrations. Prior to the shutdown, Kelly was a cast member at Ohana and coordinator for Disney University and uses her experience with Disney to infuse magic into all of her creations.  Justin was a Jedi with the Jedi Training Academy prior to the shutdowns. In addition to his experience as a Jedi, Justin played baseball professionally. When the shutdown began, Justin offered baseball lessons in the Ear for Eachother Group and ended up with requests for Jedi lessons instead. Within 48 hours, he was booked up for the next 3 months! Suhi specializes in charcuterie boxes, edible party favors, and other beautiful food items. Her business was Suhi's way to combine her experience in the food and beverage industry with her passion for food - and especially cheese - to fill a need for Disney guests.  Links for this episode: Claire: Once Upon a Transformation - Website Claire: Once Upon a Transformation - Facebook Kellyann: Kreative Kreations by KK Justin: Star Wars Jedi Training Suhi: Tablitas Purpuras in a Box - Flo Ear for Eachother Facebook Group How to Get the Disney World Room You Want Leave me a message (including trip report submissions) Please use the SpeakPipe link below to leave us a message with your first name, location, and trip info. You can do that using your computer or phone at https://www.speakpipe.com/WDWPrepToGo.   Subscribe to get new episodes There are a few ways to get new episodes of WDW Prep To Go (if you're used to listening on the website, subscribe so you can take new episodes with you on your phone) Subscribe in iTunes  (and please leave a review!) Subscribe in Google Play Subscribe to the feed Listen on Stitcher Follow on social media Instagram Twitter Facebook Pinterest TikTok YouTube Become a Patron Get a quote request for a future trip from Small World Vacations Visit the site Check out the new WDW Prep Merch!

Today on the show we talk with Adam Tarnow.Adam Tarnow is the founder of Adam Tarnow & Company, a consulting firm focused on leadership development. The host of the BetterMan podcast and the co-host of How to Lead with Clay Scroggins and Adam Tarnow.Adam graduated from Clemson, received a Ducktorate Degree from Disney University (yes, it's a thing), and is a recovering CPA. Adam lives in Dallas, Texas, with his wife, Jackie, and their two kids.www.adamtarnow. comThe Edge: How to Stand Out by Showing You're All In (For Emerging Leaders and Those Who Lead them)

Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling  Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.At age 29, Doug's celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide.

On today's episode, Amy Castoro joins us to explore her definition of balance and how it's shaped her journey in generational wealth planning. She has many years of experience helping families transition high net-worth wealth, keeping families unified and in control of their assets. As an author, keynote speaker, and consultant Amy has had to balance various parts of her life and her profession. Amy became a coach for families after working at both Disney University and at Grant Thornton, where she learned the value of culture and building strong relationships. She found her passion for working with individuals and helping families stay compatible and cohesive. For Amy, balance means having a centered day. She knows she's off-balanced when she's not present. Balance means she's able to make good decisions and respond in healthy ways to unpredictable situations. While it's not always easy, Amy ensures she always has time for her family. Join us today as we also discuss: How imposter syndrome can lead to becoming unbalanced Maintaining balance while scaling growth in business How Zoom has changed things and meeting clients where they are Engaging the next generation and building legacies   TIMESTAMPS 1:27 – How did you get here? 3:44 – When do you feel balanced? 6:19 – What throws you off balance? 9:19 – How do you combat imposter syndrome? 13:59 – How do you scale without losing balance? 15:37 – Did Zoom kill creativity? 17:15 – How have you helped people adjust? 19:12 – Engaging the next generation 20:38 – What are the skills you need? 23:26 – Getting the first sentence right 27:37 – What's the best way to get involved?   RESOURCES: More About Amy:  https://www.thewilliamsgroup.org/amy-castoro Website: https://www.travisparry.com/ Email: travis@travisparry.com Get Travis' newest book!

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, continues the lessons of Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Concern for the Environment Emphasize "family" entertainment Protect the Public trust in Disney Commitment to education Wrap Up

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, continues the lessons of Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Concern for the Environment Emphasize "family" entertainment Protect the Public trust in Disney Commitment to education Wrap Up

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, continues the lessons of Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Concern for the Environment Emphasize "family" entertainment Protect the Public trust in Disney Commitment to education Wrap Up

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, continues the lessons of Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Concern for the Environment Emphasize "family" entertainment Protect the Public trust in Disney Commitment to education Wrap Up

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, continues the lessons of Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Concern for the Environment Emphasize "family" entertainment Protect the Public trust in Disney Commitment to education Wrap Up

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, shares the Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Overview Friendly and Informal Work Environment Pride for Product Cast training and recognition Synergistic opportunities

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, shares the Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Overview Friendly and Informal Work Environment Pride for Product Cast training and recognition Synergistic opportunities

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, shares the Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Overview Friendly and Informal Work Environment Pride for Product Cast training and recognition Synergistic opportunities

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, shares the Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Overview Friendly and Informal Work Environment Pride for Product Cast training and recognition Synergistic opportunities

Performance Excellence was rolled out in 1997 in Disney Theme Parks and Resorts as a way to communicate a consistent strategy of "what we do and why we do it" for all Disney Cast Members.  Pete Blank, former Disney University leader, shares the Disney Heritage and Traditions portion of Performance Excellence, and encourages his listeners to see how they can apply some of these lessons in their own leadership journey.  This week, we cover: Overview Friendly and Informal Work Environment Pride for Product Cast training and recognition Synergistic opportunities

Mousetalgia's Best Ear Ever #14: Disney University and Van Arsdale France from March 11, 2013 Contact us at comments@mousetalgia.com. Van Arsdale France and Disneyland University: Team Mousetalgia takes a look at the career of France and his contribution to the development of the Disneyland "cast member," as well as a little history of the frantic march to Disneyland's opening day and the challenges of staffing the park. We also talk to Cast Member Lindsay, and get a modern perspective on what it means to represent the Disney company today. Also - we dig into the email folder and offer Disneyland resort dining tips, trip tips, and a random JJ Abrams sighting! Plus, windows on Main Street - and more!

Join us as Steve and Sheila talk with Al about what it is like as a new Cast Member to go through Traditions at Disney University. Once again, Al gives us a lot of information as well as in true “Al“ fashion shares one or two funny stories along the way. For more information on the Waffles Foundation, please check out https://www.wafflesfoundation.org/ You can find us on the web at www.monorailtales.com. Find us on Facebook and like our page and join our fun Disney group! You can also find us on Twitter and Instagram If you a show idea or would like to be on the show, email sheila@monorailtales.com

In this week's series, Pete Blank, former Disney University leader, takes the concepts from Gary Chapman's book titled "The Five Love Languages" and shares how these can (or cannot) be applied in the workplace to enhance team culture and individual relationships.  They are: Words of Affirmation Quality Time Receiving Gifts Acts of Service  Physical Touch

In this week's series, Pete Blank, former Disney University leader, takes the concepts from Gary Chapman's book titled "The Five Love Languages" and shares how these can (or cannot) be applied in the workplace to enhance team culture and individual relationships.  They are: Words of Affirmation Quality Time Receiving Gifts Acts of Service  Physical Touch

In this week's series, Pete Blank, former Disney University leader, takes the concepts from Gary Chapman's book titled "The Five Love Languages" and shares how these can (or cannot) be applied in the workplace to enhance team culture and individual relationships.  They are: Words of Affirmation Quality Time Receiving Gifts Acts of Service  Physical Touch

In this week's series, Pete Blank, former Disney University leader, takes the concepts from Gary Chapman's book titled "The Five Love Languages" and shares how these can (or cannot) be applied in the workplace to enhance team culture and individual relationships.  They are: Words of Affirmation Quality Time Receiving Gifts Acts of Service  Physical Touch

In this week's series, Pete Blank, former Disney University leader, takes the concepts from Gary Chapman's book titled "The Five Love Languages" and shares how these can (or cannot) be applied in the workplace to enhance team culture and individual relationships.  They are: Words of Affirmation Quality Time Receiving Gifts Acts of Service  Physical Touch

Shawn engages in a dynamic conversation with Doug Lipp the man responsible for running Disney University and launching Tokyo Disney.   Doug's wisdom from inside one of the most creative, customer centric companies of our era will provide valuable lessons for all entrepreneurs.

On this episode, Julia and Gino interview Timmy Bauer. Timmy lives in Orlando, Florida. He is the author and illustrator of the 5 star children's book 'Billy the Dragon' and its upcoming sequel 'The Poisonous Woods'. When not writing, illustrating, or visiting schools, he works for the Walt Disney Company as a puppeteer and actor. He also teaches classes regularly at the Disney University. Timmy has been writing and illustrating stories since he was ten years old, and it has always been a passion of his. His dream is to make kid's books that motivate kids to want to read more and to challenge them with bigger words and complex sentences while at the same time maintaining their interest. Key Insights 00:00 Introduction 02:11 Age-group to target 05:11 Getting into publishing 08:30 When Covid hit 10:56 Writing the kids' books 12:21 Creative caterpillar 14:00 Visions for Dinosaur House 18:25 Writing the kids' book: the legacy skill 21:00 Setting of the kids' book as legacy 24:00 Story designing with dinosaurhouse.com 2610 Wrap-up To know more about Timmy Bauer visit: https://dinosaurhouse.com/ About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company that controls over $100,000,000 in assets under management. They have created the Jake & Gino community to teach others their three-step framework: Buy Right, Finance Right and Manage Right®, and to become multifamily entrepreneurs. Subscribe to this channel: https://ytube.io/3McA Sign up for free training: https://jakeandgino.mykajabi.com/freetraining The resources you need to succeed at every level of apartment investing: https://jakeandgino.com/resources/ Apply for Mentorship: https://jakeandgino.com/apply/ #realestate #multifamilyrealestate #multifamilyinvesting #investing #apartmentinvesting Jake & Gino Facebook: https://www.facebook.com/jakeandgino/ Jake & Gino Twitter: https://twitter.com/JakeandGino Jake & Gino Linkedin: https://www.linkedin.com/company/jake-and-gino-llc/ Jake & Gino Instagram: https://www.instagram.com/jakeandgino/

From a business owner's perspective, having happy clients paying considerable amounts of money while sometimes waiting hours to get the product they paid for sounds, at minimum, impossible. However, that is what an average Disney visitor experience when visiting The Happiest Place On Earth. How is it possible, then? Our guest, Dennis Snow, has several answers to that question, and luckily, he shared them with us today. Dennis Snow is the President of Snow & Associates, Customer Service Keynote Speaker, Consultant, and Author of two books, "Lessons from the Mouse" and "Unleashing excellence." He honed his customer service experience during his 20 years of experience working at Disney. He launched a division of the Disney Institute responsible for consulting with companies like AT&T, ExxonMobil, and Coca-Cola. He also spent years at Disney University teaching corporate philosophy and business practices to cast members and the leadership team. During his time at Disney, Dennis coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training.In this episode, Dennis kindly shared some golden nuggets on customer experience and internal and external customers retention. We talked about the most valuable lessons he got from his experience working at Disney, the right way to treat customers, and what we can do, as business owners, to create loyalty amongst our customers. Tune in to episode 8 and hear about the most valuable lessons Dennis got from the world's most famous mouse. Some Questions I Ask:How do you start working at Disney and become that fantastic mentor and leader you are today? (2:41)Probably, the most expensive place on earth is Disney, and people wait in line for hours. Still, no one is sitting back at Disney going, yeah, we can't raise our rates. So, why is that? How did they build that? (16:54)What's the advice you have for what's going on today for companies struggling with employees shortage? (21:15)In This Episode, You Will Learn:Everything speaks; every detail counts. Some of the first valuable lessons Dennis learned at Disney (5:08)There is always someone listening for the first time the song you've been singing for the last 20 years (8:01)Some of Dennis' best pieces of advice to make customers feel special (9:26)The importance of creating a valuable experience for customers (13:58)Make sure the value you offer exceeds the price people paid for your product or service (20:24)Resources:Snow & Associates, Inc websiteBook: Dennis Snow - Lessons From the MouseBook: Dennis Snow - Unleashing ExcellenceConnect with Dennis:LinkedInTwitterYouTubeFacebook Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

Allen Rejonis spent many years as a trainer for the Disney University and Institute. A graduate himself from the University of Nottingham, Allen was a recruiter for students from Europe. Possessing a world-class smile, Allen now leads the HR team for 4Rivers, one of Central Florida's top barbeque chains. Mat Staver is working around the clock, fighting to preserve our religious liberties. He weighs in on the current state in our nation that has been caused by the White House's vaccine mandate.

Having completed the Exceptional Leadership, Recruitment, Selection and Training and Exceptional Customer Service programs at Disney University in Anaheim, California, Mark shares his insights on the hugely successful Disney management model of “on stage and off stage” service delivery and “over managing” through an attention to detail that drives success. Mark will also articulate the learnings into how they can be applied to an accounting firm staff, operations, efficiencies and client service standards.Presented by: Mark Holton, Smithink

Season Two of Leadership Life Stories examines Disney leadership as The Walt Disney World Resort in Orlando, Florida celebrates its 50th anniversary. In this episode, Part 2 of a two-part interview, hosts Rebecca Morgan and J.B. Adams welcome Valerie Oberle, 27-year Cast Member, former Vice President of Disney University and the first woman executive at Walt Disney Parks & Resorts. Our guest describes the adversity of being first and how she dealt with it; the sense of accomplishment that can come from getting employees involved in the development and execution of new business ideas; and her best business and career advice. 02:36 -- The adversity of being the first woman executive in Walt Disney Parks organization 17:52 -- Involving Cast Members in creating new revenue generating products 30:06 -- Best advice for leaders and closing comments Resources The Awesome Leader League -- https://theawesomeleader.com/ Credits Guest -- Valerie Oberle, https://www.linkedin.com/in/valerie-oberle-657037180/ Host -- Rebecca Morgan, https://www.linkedin.com/in/rebeccapmorgan/ Host -- J.B. Adams, https://www.linkedin.com/in/adamslearning/ Production by Victor Media Group, Inc. -- https://victormediagroup.co/ Creator -- J.B. Adams Executive Producer -- Gerard Mitchell Audio Design -- Michael Orlowski Mixing and Editing -- Manni Simon

Season Two of Leadership Life Stories examines Disney leadership as The Walt Disney World Resort in Orlando, Florida celebrates its 50th anniversary. In this episode, Part 1 of a two-part interview, hosts Rebecca Morgan and J.B. Adams welcome Valerie Oberle, 27-year Cast Member, former Vice President of Disney University and the first woman executive at Walt Disney Parks & Resorts. Our guest describes her leadership philosophy of finding treasure in people, how she found her way to Disney, her perceptions of how Disney Parks leadership has changed over time, and how to build a culture of high engagement. 02:41 -- Leadership philosophy, being a barrier breaker, guest's role model 13:25 -- The Self Awareness Quiz 17:56 -- Backstory and finding her way to Disney 25:42 -- WDW Insider Free Association 28:26 -- Perceptions of Disney leadership through the decades Resources The Awesome Leader League -- https://theawesomeleader.com/ Credits Guest -- Valerie Oberle, https://www.linkedin.com/in/valerie-oberle-657037180/ Host -- Rebecca Morgan, https://www.linkedin.com/in/rebeccapmorgan/ Host -- J.B. Adams, https://www.linkedin.com/in/adamslearning/ Production by Victor Media Group, Inc. -- https://victormediagroup.co/ Creator -- J.B. Adams Executive Producer -- Gerard Mitchell Audio Design -- Michael Orlowski Mixing and Editing -- Manni Simon

La saison touche à sa fin ! On termine donc en beauté avec Lara Khanafer, CEO et cofondatrice de Kara.ai, qui répond au micro de Yacine Sqalli.

I invite guests to share personal stories about acts of leadership that help shape their lives. In Episode 44, Bob Mosher's storytelling helps us deliver the truth to executives, hiring smart professionals, and encourages us to remove barriers that limit capabilities. 00:00 Prologue From public school teaching to consulting with McDonald's, Bank of America, Herman Miller, Hitachi, Disney University, and Progressive Insurance (to name only a few), Bob has helped executives rethink how they develop talent and provided a countless number of training solutions. Not only does Bob help clients, but he also gives back to the talent-development profession through his stewardship. 01:40 Part 1: Delivering the Truth As professionals advance to a senior role in an organization, they become more removed from customer-facing interactions. They often rely on other employees to understand what is happening within the organization. Bob shares a story about an executive who makes it safe to deliver messages, even when messages aren't positive. 07:41 Part 2: Accepting Honest Feedback During a business meeting in Europe, Bob describes how a subordinate expressed a controversial opinion and what didn't happen afterward. 14:34 Part 3: Hiring and Enabling Employees While advising us, Bob shares two stories to explain his advice. _________________________________ How You Can Support the Show Unlabeled Leadership is a free service for people to learn about leadership. If you want to support the show, you can make a $0.99 donation. Your support reduces production expenses. https://anchor.fm/unlabeled-leadership/support No transcript available (future enhancement) Episode links Bob's LinkedIn profile, bio, and Twitter Bob's websites The 5 Moments of Need® APPLY Synergies Bob's books Innovative Performance Support Training for Results Bob's Slideshare: 70-20-10 - Driving Business results through Performance Support Bob's HPT Video 2019 HPT Treasures: HPT Practitioner Videos About Albert Bandura and Vicarious Learning Grenny et al.'s book, Influencer Lance Secretan's book: Reclaiming Higher Ground Gary DePaul's website Background Music You can find all the musical tracks at Envato Elements. 01:25 Theme music: Inspiring Uplifting Corporate by mixer_drummer 07:24 Old Box by _Blacksmith_ 00:00 Reflective by SilverHoof 14:20 Guitar by SilverHoof 20:33 Fun and Flirtyby BrownHouseMedia Lead on! --- Send in a voice message: https://anchor.fm/unlabeled-leadership/message Support this podcast: https://anchor.fm/unlabeled-leadership/support

Hello everyone and welcome back to the show. Big shout out to all the brave men and women who protect us everyday in this difficult environment. You have much support and keep up the great work. The show continues to grow because of you - The listener and supporter. Please rate and review the podcast on iTunes. Give us that 5 star rating. The CJEvolution Podcast is now partnered with Detectachem. Mobile threat detection is here. Check out their products at www.cjevolution.com  In this episode, Patrick welcomes John Marx. John Marx, CPP, CHM is the Executive Director of the Law Enforcement Survival Institute and author of the book: Armor Your Self™: How To Survive A Career In Law Enforcement. He is Editor in Chief of CopsAlive.com and holds certifications in both service and security management. He was a Police Officer for twenty-three years and served on a SWAT Team as a Hostage Negotiator for nineteen of those years. He is the founder of The Law Enforcement Survival Institute and CopsAlive.com. John worked in law enforcement for over twenty-three years, nineteen of those years as a Hostage Negotiator on his departments SWAT Team. In that time he talked countless people out of committing suicide and helped rescue many others. One case earned him the Police Medal for Meritorious Service. Also during his career in law enforcement he coordinated his city's customer service initiative for four years under a federal grant. He is a two-time graduate from Disney University. He was a Security Team Supervisor at the 1996 Olympic Games in Atlanta Georgia, and has worked security in a number of settings including providing security for The Beach Boys, Tiger Woods, Arnold Palmer, Ray Charles, Presidential candidate Michael Dukakus and others. John Marx has also received thousands of hours of training from the FBI, LAPD, NYPD, New Scotland Yard, US Secret Service, DEA, FEMA, Soviet Spetsnaz and the US Department of Energy. He has been a member of the National Speakers Association, ASTD and holds lifetime status as a Certified Protection Professional (CPP) from the American Society for Industrial Security. Patrick and John have a great and informative discussion talking about a variety of issues from challenges for law enforcement and personal wellness for our first responders. Find John here: http://www.copsalive.com/ http://lawenforcementsurvivalinstitute.org/ Find John's book: Armor Youself - How to Survive a Career in Law Enforcement. https://www.amazon.com/Armor-Your-Self-Enforcement-Professionals/dp/1544661819/ref=sr_1_1?crid=15T86UST8CIXJ&keywords=armor+yourself&qid=1555100124&s=gateway&sprefix=armor+your%2Caps%2C177&sr=8-1 Stay tuned for more great guests on the #1 Criminal Justice Podcast - CJEvolution. www.cjevolution.com   Patrick    

Doug Lipp is the former head of training for Disney University and global consultant to some of the world's largest companies. A best selling author, Doug shares the keys to growing a successful dealership including where the mindset of all employees and leaders should be. You'll hear first hand some of the information that he shares with the most successful brands and companies on the planet as well as what you can do to get started on the right path.  

The Summer 1967 issue of "Disney News" magazine contained an article entitled, “University of Disneyland: An Institution of Smiles.” The story told of the park's in-house training of more than 5,000 cast members each year, cast members who were taught to “welcome each guest with a smile that's sincere” and ensure every new employee became a “people specialist” before he or she actually set foot on the job. This progressive, people-centric approach to training was the brainchild of Van Arsdale France, who joined Disney in March 1955, just months before Disneyland's grand opening. With the support and encouragement of Walt Disney, Van France created the University of Disneyland, which would soon become the gold standard of employee training programs. Over the decades, the program would evolve into what is now called Disney University and to this day it takes its cues from the principles and standards France developed 60 years ago. Doug Lipp was hired by Disney in the late 1970s and would later work with and be mentored by Van France. Fluent in Japanese, Doug was part of the start-up team at Tokyo Disneyland in preparation of the resort's grand opening in 1983. Since leaving Disney, Doug has gone on to become a renowned speaker and training consultant with Fortune 100 companies. He's written eight books, including his most recent, “Disney U.: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.” He has a lot of stories to tell about Walt Disney, about Van France and about the guest experience at Disney Parks worldwide. Doug Lipp is Tim's guest today in The Mouse Castle Lounge. www.TheMouseCastle.comRSS Feed: http://themousecastle.libsyn.com/rss