Podcasts about global service jam

Adam is a customer experience consultant, facilitator, comedian and actor with a background in psychology and theatre. He's also an author and co-initiator of the Global Service Jam, Global Sustainability Jam and Global GovJam. He's an adjunct Professor at IE School of Business and runs WorkPlayExperience a service innovation & customer experience consultancy. This is part 2/2 of the conversation with Adam, so make sure you check EP.24 too!

Adam is a customer experience consultant, facilitator, comedian and actor with a background in psychology and theatre. He's also an author and co-initiator of the Global Service Jam, Global Sustainability Jam and Global GovJam. He's an adjunct Professor at IE School of Business and runs WorkPlayExperience a service innovation & customer experience consultancy. This is part 1/2 of the conversation with Adam, so make sure you check EP.25 too!

Subscribe to stay up to date on Global Jams podcast https://podcasts.apple.com/ie/podcast/the-global-jams-podcast/id1502993032 https://open.spotify.com/show/7JseQXlev6bwT2S8SFZ2p0 Welcome to the Global Jams podcast – a new podcast on the This is HCD network.  The Global Jams are the world’s biggest service design thinking and doing events. In the Global Jams Podcast we share the latest perspectives on running successful Jams, sprints and hacks.  We show how anyone can join the productive fun, and connect the global community of Hosts and Jammers. If you like this podcast and you would like to learn more, make sure you subscribe at http://globaljams.org/podcast  In this episode the co-initiators of the Global Jams Markus Hormeß and Adam Lawrence will talk about why there is a need for yet another podcast and what they have planned for it. And discuss what's happening at this years Global Service Jam. Find out more about the Jams: http://globaljams.org The home of this podcast: http://globaljams.org/podcast  This is HCD Network Design Politics Conference site Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Support the show.

Welcome to the Design Thinking 101 podcast! I’m Dawan Stanford, your host. Today I’ll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra’s work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work.  Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today’s design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. About Aleksandra Aleksandra’s mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra’s journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast.  [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven’t worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist’s viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra’s work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers.  [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don’t get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking”. [57:34] Looking forward to what can lead to transformation. Links and Resources Design for the Real World by Victor Papanek   Ruined by Design by Mike Monteiro   Aleksandra Meinikova on Medium Aleksandra on Twitter Aleksandra on the Web Find Aleksandra on LinkedIn Aleksandra at Women Talk Design Publicis•Poke

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra's work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work.  Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today's design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. About Aleksandra Aleksandra's mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra's journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast.  [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven't worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist's viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra's work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers.  [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don't get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking”. [57:34] Looking forward to what can lead to transformation. Links and Resources Design for the Real World by Victor Papanek   Ruined by Design by Mike Monteiro   Aleksandra Meinikova on Medium Aleksandra on Twitter Aleksandra on the Web Find Aleksandra on LinkedIn Aleksandra at Women Talk Design Publicis•Poke

Primož Mahne, Design Research Lead, Gigodesign Primož Mahne je trenutno vodja raziskovanja v Gigodesignu. Organizacijam pomaga pri načrtovanju boljših storitev s fokusom na uporabnikih. Sodeluje z lokalnimi naročniki, ki nastopajo na globalnem trgu. Pred tem je izkušnje nabiral v agenacijah Studio Marketing, Imelda Ogilvy in Saatchi & Saatchi. Bil je tudi organizator Global Service Jam v Ljubljani in partner KCDM Centra za Design Management. Marin Medak, Ustanovitelj in direktor, Dellaspina Marin Medak je soustanovitelj Della Spine, ki spreminja način nakupa dioptrijskih očal. S skrajšanjem dobavne verige, lastnim laboratorijem za brušenje leč in direktnim stikom s kupci, Della Spina ponuja veliko prijaznejšo uporabniško izkušnjo nakupa očal za polovično ceno od običajnih optik. Pred Della Spino so bili Marinovi podvigi drugačne narave. Med drugim je preveslal Atlantski ocean, Sredozemlje ter še nekaj drugih morij.

Em março, participei de uma experiência única: o Global Service Jam 2019. São 48h para conhecer gente nova, receber um desafio, escolher um tema para criar serviços e soluções e tornar o mundo um lugar melhor através do design. Além disso, tiveram diversas palestras sobre acessibilidade, diversidade, inclusão e muito mais. Neste podcast, convoco o bloco do eu sozinho para compartilhar como foi a minha jornada durante o final de semana do início ao fim. Falo sobre: - O que é a Global Service Jam - O que esperar de um evento tão maluco quanto esse? - Service Design - Ferramentas de Design para Inovar - Acessibilidade e Diversidade Este episódio foi apresentado por Heryk Slawski (@falecomh). #GSJam #ServiceJamSP #JamPTBR #GSJamSP

Warum braucht eine Bank Fans statt Kunden? Josef Winkler, Service Designer und Fan Relationship Manager bei der TeamBank AG, verrät warum heute Fans wichtiger als Kunden sind und wie man sie über Customer Centricity und Design Thinking gewinnt.   Mehr über Josef Winkler: LinkedIn: https://www.linkedin.com/in/josefmwinkler   Mehr über die Teambank: https://www.teambank.de/ offene Stellen bei der Teambank: https://www.mein-check-in.de/teambank/x/stellenangebote-ausbildung-praktika-trainees/index/cls/germany   Links zu Büchern: Org Design for Design Orgs: http://shop.oreilly.com/product/0636920044949.do Game Storming: https://www.oreilly.de/buecher/120182/9783897213265-gamestorming.html This is Service Design Thinking: http://thisisservicedesignthinking.com/   Links zu Communities: Global Jams: http://globaljams.org/ Alle Infos zur Global Service Jam im März: http://planet.globalservicejam.org/ Meetups: https://www.meetup.com/de-DE/   Links zu Schulungsplattformen: Service Design Summer School: https://www.thisisservicedesigndoing.com/school Hasso Plattner Institut: https://hpi.de/school-of-design-thinking.html Design School Stanford: https://dschool.stanford.edu/

Antonio Starnino et Diana Horque sont des service designers. Il est consultant indépendant et elle est affilié au centre District 3, centre d'innovation de l'Université Concordia. Ensemble, ils ont co-organisé l'édition montréalaise du Global Service Jam, un événement où durant une fin de semaine, une cinquantaine de participants provenant de plusieurs horizons différents expérimentent avec les différentes méthodes de la profession et imaginent des services réellement centrés sur les utilisateurs et leurs besoins. Je discute avec eux de service design, du rôle des méthodes de recherche centrés sur les utilisateurs dans la création de produits performants ainsi que de l'utilisation de ces approches dans les startups et les grandes entreprises.

Adam is a customer experience consultant with a background in stand up comedy and psychology. “We are going to break your ideas”. Adam uses improv theatre techniques to drive design and innovation and is the co-initiator of the world’s largest service innovation event, the 48 hour Global Service Jam. In this interview we discuss how Adam brings his skills in theatre, marketing and design together with improvisation. Using the ‘yes and’ in service design,  showing client’s how to embrace uncertainty, understand the world they sell to and deliver a better product and service. We touch on the subjects of conformation bias,  big ideas versus cheap experiments and allowing flexibility within structure.… Continue Reading The post Adam St John Lawrence | Improvisation for Innovation appeared first on Rocket Steps. The art of communication..

One of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Jam. This event, co-founded by Adam StJohn Lawrence and Markus Edgar Hormeß of the service innovation agency WorkPlayExperience, is a "hackathon" where people from all professions gather to ideate and prototype a service business, all in one weekend. It is simultaneously held in more than 100 cities each year, with thousands of participants in a tight-knit community. Adam is the embodiment of everything that the Global Service Jam stands for: open-minded creativity, teamwork, and lots of customer empathy. He talks about how a background in improv comedy inspires the jam, and why it's so important for everyone to participate. The Jam was actually how I found service design, when I was a participant several years ago. I am now happy to be one of the co-organizers of this annual Los Angeles Global Service Jam and strongly encourage you to check it out and keep an eye out for events in the future. To get an idea of the innovative projects that come out of this event, check out videos of the 2016 LA Global Service Jam projects. Learn about Adam's work: WorkPlayExperience Global Service Jam Global Gov Jam Global Sustainability Jam ________ Participate in the design challenge on our website. ________ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.