Podcasts about service designer

What do you do when you want to drive human-centered change inside your organization, but you don't have the formal authority, you don't hold the budget, and you don't even have the official job title?To dive deeper into this strategy, I sat down with Max Seabrooke and Jennifer Kitchen.According to them, you stop asking for corporate permission and start getting a little bit sneaky. We step away from perfectly polished frameworks to look at the raw, political reality of practicing "undercover influence" from the inside out.In this episode, you will learn:How to quietly embed user-centric design into your organization without triggering corporate resistance or using confusing industry jargon.Why slowly building a toolkit of data on top of your company's existing expertise wins over skeptical executives.How to figure out exactly how other siloed teams measure their own success so you can align your project to their metrics.Why avoiding friction inside your team can quietly destroy project alignment and sabotage quality.So, if you want to hear raw, practical insights from professionals who are in the trenches every single day, you'll really like enjoy this one!I'm curious, if you don't have the official "Service Designer" title, what does your email signature currently say? Let me know.Enjoy the episode and keep making a positive impact.Be well, ~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to the April Round Up 202603:45 Career Paths to Service Design 05:30 Titles vs Doing the Role 06:15 Modern Human-Centered Design 07:15 UX Design for Kids 09:15 Supply Chain Overhauls 12:15 The Human Side of Blueprints 13:15 Product Repair Operations 15:30 Strategic Sneakiness 18:15 Fixing Complex Mergers 21:00 Politics as Design Material 21:45 Corporate Political Survival 24:15 Active Listening & Handoffs 28:30 Eliminating Corporate Jargon 33:45 Operational Alignment 39:15 Dangers of Toxic Politeness 44:15 Confronting Hard Truths 50:00 Customer Belief Toolkit 54:15 Leadership Evidence Layers --- [ 2. LINKS ] --- https://www.linkedin.com/in/maxseabrookehttps://www.linkedin.com/in/jennifer-kitchen-studio --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle--- [ 4. FIND THE SHOW ON ] ---Youtube ~ https://go.servicedesignshow.com/inside-service-design-13-youtubeSpotify ~ https://go.servicedesignshow.com/inside-service-design-13-spotifyApple ~ https://go.servicedesignshow.com/inside-service-design-13-appleSnipd ~ https://go.servicedesignshow.com/inside-service-design-13-snipd

You look around the room and realize you're the only one who cares about the customer.

In dieser Folge berichtet Thomas Jackstädt, der Präsident der German UPA, über die aktuelle Entwicklung des Berufsbilds von UX-Professionals, als Menschen, die Produkte und Services so gestalten, dass sie nutzbar, verständlich und erlebbar werden. Doch das Bild dieser Rolle ist in Bewegung. Unterschiedliche Titel wie UX-Designer, Service-Designer oder Strategic Designer machen es Teams schwer, den Mehrwert von UX-Professionals eindeutig zu greifen. Thomas erklärt, dass die German UPA als Berufsverband für UX-Professionals daran arbeitet, Orientierung zu schaffen und das Berufsbild klarer zu definieren. Dabei geht es nicht um starre Festlegungen, sondern um Empfehlungen, die sowohl UX-Professionals selbst als auch Unternehmen, Hochschulen und Weiterbildungsanbieter nutzen können. Klarheit ist für die Zusammenarbeit im Team, für Recruiting und für die Ausgestaltung von Rollenprofilen entscheidend. Ein (wenig überraschender) Treiber dieser Veränderungen ist die künstliche Intelligenz. Während die Digitalisierung Informationen schnell verfügbar gemacht hat, verändert KI die Art, wie Inhalte und Designs überhaupt entstehen. UX-Professionals müssen lernen, diese Werkzeuge sinnvoll einzusetzen, ihre Qualität einzuschätzen und zu orchestrieren. So können sie den Freiraum nutzen, sich stärker auf die menschliche Erfahrung im Nutzungskontext zu konzentrieren. Gleichzeitig bleibt die Unterscheidung zwischen Professionalität und Amateurarbeit wichtig. Professionalität bedeutet nicht automatisch bessere Ergebnisse, aber sie steht für Verlässlichkeit, methodisches Vorgehen und Orientierung an den Bedürfnissen der Nutzenden. UX-Professionals stellen sicher, dass Lösungen nicht irritieren, sondern verständlich sind und echten Mehrwert bringen. Für Produktteams bedeutet diese Entwicklung, dass die Zusammenarbeit mit UX-Professionals an Bedeutung gewinnt. Product Owner, Product Manager oder Product Leads profitieren von Rollen, die Klarheit in der Gestaltung schaffen, auch wenn KI immer mehr Aufgaben übernimmt. Statt Spezialisierungen aufzulösen, entsteht ein neues Zusammenspiel von Generalisten, Tools und spezifischem Fachwissen. Entscheidend bleibt, dass Produkte menschenzentriert gestaltet werden; egal, wie stark Maschinen an ihrer Entstehung beteiligt sind. Thomas denkt, dass UX-Professionals sich zu „KI-Natives“ entwickeln müssen, ohne ihren Kernauftrag zu verlieren: für Menschen zu gestalten. Die Rolle verändert sich, bleibt aber essenziell für den Erfolg von Produkten. Denn am Ende zählt nicht, wie schnell etwas produziert werden kann, sondern ob es verständlich, zugänglich und nützlich ist.

Linn is a leading advocate for service design in Canada and co-founded Service Design Toronto in 2013. She runs Made Manifest, a boutique consultancy, leading transformational projects for clients like Mejuri, TELUS, Shopify, and the City of Toronto. She writes the Ask a Service Designer newsletter and has spoken at global conferences like Service Design Network, CanUX, and Service Design in Government. Linn has also appeared on podcasts such as the Service Design Show and Power of Ten. She loves glitter, dancing, cats, lifting heavy things, baking, and making themed playlists.Sign up for the Ask a Service Designer Newsletter: https://tinyurl.com/askaservicedesigner

Tu peux soutenir sur le podcast sur KissKissBankBank ou en mettant 5⭐️ sur Apple Podcasts ou Spotify !Romain est l'ex-CTO & Head of Product d'OpenClassrooms.Romain a un parcours atypique. Il commence son parcours par des études d'ingénieur du son, puis en fait son métier pendant quelques années, tout en ayant un groupe à côté.Ayant du mal à vivre de sa passion, il fait une reconversion professionnel et devient développeur dans une ESN. Petit à petit, il endosse également un rôle de project manager. Mais il enchaine les projets régulièrement, sans forcément avoir un véritable challenge. Ce qu'il recherche, c'est un projet de fond, qu'il peut creuser.Il rejoint alors Le Site du Zéro en tant que développeur. A l'époque, il s'agit d'une plateforme d'apprentissage communautaire et d'une maison d'édition.Au début, il vient pour développer la plateforme d'apprentissage du futur. Dont il reprend le management produit et design dans la foulée. Côté design, il gère un designer qui fait surtout des bannières pub et de la PAO.Après 1 an et demi, la plateforme évolue et devient OpenClassrooms. Exit la maison d'édition, la plateforme de vient 100% numérique. A ce moment, Romain n'a pas les compétences en design pour faire évoluer la plateforme, il pense d'ailleurs qu'il doit être un créatif pour faire du design. Et cela ne colle pas pour lui : il faut réussir à solutionner des problèmes , par faire de la création pour faire de la création. S'engage alors une transformation du graphisme vers du UI Design pour le rebranding. S'engage même un systématisation du Design - on ne parle pas encore de Design System - pour avoir de la cohérence partout sur le suite et améliorer la rapidité d'éxécution.Puis l'UX Design commence à émerger et Romain recrute un UX Designer pour faire grande l'entreprise sur cette compétence. Il décide alors de créer des binôme UI & UX Designers pour créer le produit OpenClassrooms. Le niveau d'exigence du design augmente également : tous les choix pris doivent être justifiés pour couper court à tout débat. A ce moment là, les processus sont aussi standardisés et l'outillage se développe en interne pour aller plus vite et simplifier le travail des designers, développeurs et du produit.Mais, l'organisation capote : il n'y a pas de synergie et d'adhésion. Romain ne garde alors qu'une seule personne dans son équipe : un véritable échec pour lui. Mais aussi un moyen de revoir le processus de recrutement des designers : mettre l'emphase sur le travail d'équipe, la prise de feedback et l'onboarding à l'arrivée.Ensuite, l'équipe de Romain s'hyper-spécialise : Content Designer, User Researcher, Service Designer, Interaction Designer, etc. L'objectif est de faire monter tout le monde en même temps, grâce à des spécialistes qui outillent l'équipe.Puis Romain “cède” sa place à Audrey Hacq qui va gérer l'équipe Design. Il doit alors revoir son rôle et sa manière de communiquer et d'apporter du feedback aux designers. Une nouvelle mission d'équilibriste sur laquelle Romain revient en détail.Enfin on aborde des sujets comme la relation tech - design, l'objectivation du design, comment intégrer le design dans la stratégie d'une entreprise ou encore transformer les Product Designers en Experience Designers.Les ressources de l'épisodeTeam Topologies, Matthew Skelton & Manuel PaisDesigning You Life, Bill Burnett & Dave Evans Les autres épisode de Design Journeys#15 Audrey Hacq, Product Designer Director @ OpenClassrooms#81 Morgane Constant, Content Design & UX Research Manager @ OpenClassrooms Pour contacter RomainLinkedIn

Tu peux soutenir sur le podcast sur KissKissBankBank ou en mettant 5⭐️ sur Apple Podcasts ou Spotify !Elodie est Head of Product Design chez Netwo.Elodie à un parcours qu'on pourrait qualifier de classique : après un BTS et une licence dans le design graphique, elle fait un master dans le design numérique avec spécialisation en psychologie et les sciences comportementales. Grâce à ces derniers, elle commence à s'orienter vers l'UX Design.En parallèle de ses études, Elodie suis un apprentissage chez Attoma en tant que Service Designer. Elle y travaille sur des projets de mobilités urbaines et y découvre la cherche utilisateur et ethnographique. Ne souhaitant continuer dans l'agence en tant qu'indépendante, elle change d'agence.Elodie rejoint alors Insign, en tant qu'Interface Designer : un métier où les délais d'exécution sont plus cours. Elle travaille pendant le boom des applications mobiles : toutes les entreprises veulent leur app. Elodie apprend beaucoup durant cette période. Cependant elle découvre une réalité : les organisations refont leurs applications tous les ans… Juste pour refaire l'application.Elle suit ensuite son manager chez UserAdgent, mais réalise qu'elle passe son temps chez le client et non plus dans l'agence. Elle passe ensuite chez Idean où elle travaille pour le Ministère des Armées et apprécie de le fait de faire évoluer un même projet dans le temps.Pour la suite, Elodie souhaite partir travailler chez le client. Mais chez un client avec une équipe Design existante. Elle rejoint alors la Société Générale et s'occupe des outils internes : une vraie opportunité pour elle, car il y a tout à faire et créer. Mais aussi, à évangéliser…Après 2 années, elle devient Lead. Un gros changement pour elle qui doit désormais recruter une équipe, gérer des budgets, mettre en place des rituels d'équipe. Néanmoins, elle gère principalement une équipe de consultants et subit un turn-over important qui déstabilise son équipe sur le long terme.Elle intègre ensuite Wemanity, une agence / cabinet de conseils en tant que Head of Design. Elodie y va avec la volonté de changer un modèle qu'elle connait de l'intérieur, tout en gérant une équipe en mode agence et en mode conseil.Malgré des succès, Elodie a envie d'autre chose après 2 années en cabinet. C'est alors qu'elle rejoint Netwo. Elle arrive en tant que Head of Product Design, mais son rôle évolue rapidement lorsque de son équipe intègre des Product Managers, en plus des designers. Dans cet épisode, elle revient sur ses missions et la place qu'elle occupe chez Netwo.Elodie aborde aussi l'organisation de son équipe et la manière dont elle fonctionne : rituels, pair-design, points de synchronisation, etc.Enfin on aborde la relation entre les équipes et la nécessité de comprendre la complexité pour la rendre plus simple.Les ressources de l'épisodeNetwoNNGroupEtienne MineurHarvard Business Review Les autres épisode de Design Journeys#25 Morgane Peng, Directrice de l'Experience Design @ Société Générale Corporate and Investment Banking (SGCIB)#70 Vanessa Guilloteau, Head of Product Design @ CANAL+#74 Thomas Vidal, Head of Design @ ThigaA-t-on encore besoin de Product Managers dans un monde de Product Designers ?    Pour contacter Elodie LinkedIn

This BA Brew is AssistKD's second BA Question Time. Many of the questions focus on role clarity, a hot topic for BAs. Mike Williams is host, with expert panellists Jo Frances and Jonathan Hunsley providing the answers and insights. This week's questions are: ❓What is the difference between a Business Analyst and a Business Architect? ❓What is the difference between a Business Analyst and a Service Designer? ❓How can a growth mindset support change professionals in general? ❓ What are the overlaps between a Business Analyst and a Functional Analyst? Do you have a question our the next BA Question Time? If so, please email us on BABrew@AssistKD.com or post on our wall on Instagram, Facebook or LinkedIn. The following BA Brews and articles are relevant to the topics discussed: This article on Business Analysis and Business Architecture is based on the workshop run by Victoria Banner and Jonathan Hunsley at the BA Manager Forum in June 2024. This is an interesting BA Brew on Business Architecture. BA Brew 22: Business Architecture (Feat. Wouter Nieuwenburg)This article compares the BA Service Framework and the Service Design Service Framework and addressed the ‘grey area' between the roles. This book review is relevant to the growth mindset. This output from the BA Manager Forum provides some useful information on the growth mindset. #businessanalysis #businessanalyst #baqt #growthmindset #businessarchitecture #businessarchitect #servicedesign #servicedesigner #functionalanalyst #dataarchitecture #roleclarity

In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the way. Arun is recognised for his significant contributions to the service design field, regularly sharing insights through articles and LinkedIn posts, which is actually how we connected a number of years ago. He is valuable member of the Circle community on thisishcd.com, where he actively participates in events and stimulates engaging discussions. It's a conversation packed with insights, so let's dive in. linkedin.com/in/arunjmartin https://bootcamp.uxdesign.cc/early-journey-of-my-service-design-career-6f0e1fdb069b https://sites.google.com/view/sdbookclub/home https://www.linkedin.com/company/servicedesignjourneys/ Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

Roberta Tassi, is a prominent Service Designer, author, lecturer and founder of Oblo, a service design agency. While at university, she launched Service Design Tools, a platform for tools and tutorials that help deal with design challenges which boosted her career. In this episode, she shares her journey into service design as well as her current work, backed by stories and anecdotes.

Tu peux soutenir sur le podcast sur KissKissBankBank ou en mettant 5⭐️ sur Apple Podcasts ou Spotify !Nicolas est Head of Design & Innovation chez Lunii.Nicolas a toujours eu une vocation créative. Au lycée, il souhaite s'orienter vers l'architecture mais n'est pas accepté en école d'architecture. Il décide alors de s'orienter vers le design, sans trop savoir à quoi s'attendre. Il rejoint alors l'école Strate et se spécialise dans le design d'objet et l'IoT. En dernière année, Nicolas travaille sur 2 sujets : son mémoire de fin d'études mettant en relation l'hypnose et le fait d'être happé par une expérience (design, lecture, jardinage, etc.) et son projet de fin d'année reliant lecture et expérience immersive.A la fin des études, Nicolas fait un stage à l'Institut de Recherche et d'Innovation du centre Pompidou. Il travaille sur une plateforme académique permet de retrouver simplement des rushs vidéos de la préparation d'une pièce de théâtre et d'un opéra : du processus créatif à la répétition générale. A la fin de son stage, Nicolas est le seul designer de l'équipe. Comme il souhaite apprendre et évoluer, il décide de partir de l'institut.Malgré un Master en design industriel, Nicolas se lance dans l'UX Design. Il fait ce choix en partant d'un constat simple : il n'y a des offres d'emploi que pour ce poste. Pour apprendre des autres, tout en travaillant sur une multitude de projets et découvrir des approches de design variées, il décide de partir en agence. Il rejoint alors af83 en tant qu'UX Designer. Il y fait beaucoup de recherches et de tests utilisateurs pour des entreprises comme Seb ou Air France.Au bout de 3 années, Nicolas a fait le tour de son poste et décide de rejoindre Idean en tant que Service Designer.Et après moins d'une année, Nicolas se fait débaucher par Maëlle, la co-fondatrice de Lunii, et rejoint l'entreprise en tant que Product Designer. Il a pour mission de travailler sur l'application desktop de l'entreprise : le Lunii Store. Il met alors en place des tests utilisateurs pour comprendre comment les gens perçoivent cette boutique afin de l'améliorer et d'y apporter de nouvelles features. Rapidement, il se rend compte qu'il faut créer une application mobile pour répondre aux attentes des parents. Il travaille alors sur cette nouvelle app.Après un an, Nicolas passe Responsable Design et gère l'ensemble des équipes du design physique et numérique de Lunii. Il réfléchit alors aux nouveaux services proposés par l'entreprise : création d'accessoires pour Ma Fabrique à Histoires et réflexion autour de l'intégration de l'imagination dans l'apprentissage à l'école.Par la suite, Nicolas devient Directeur de création, puis Head of Design & Innovation. A cette occasion nous abordons 3 sujets :L'évolution d'un produit physique déjà existant : Ma Fabrique à HistoiresLa création d'un tout nouveau produit physique : FLAMLe fonctionnement en symbiose d'une équipe design de produit physique et numériqueLes ressources de l'épisodeLunii Spectacle en ligne(s)La conception de FLAMThe Design of Everyday Things, Don Norman(Dans) La baignoire d'Archimède, Jules ZimmermannLes autres épisodes de Design Journeys#15 Audrey Hacq, Product Design Director @ OpenClassrooms  Pour contacter NicolasLinkedIn 

In this conversation with Klara Lindner, Service Designer at diconium data, we explore how behavioral science and UX can be used to increase adoption of data products. Klara describes how she went from having a highly technical career as an electrical engineer and being the founder of a solar startup to her current role in service design for data products. Klara shares powerful insights into the value of user research and human-centered design, including one which stopped me in my tracks during this episode: how the people making data products and evangelizing data-driven decision making aren't actually following their own advice when it comes to designing their data products. Klara and I also explore some easy user research techniques that data professionals can use, and discuss who should ultimately be responsible for user adoption of data products. Lastly, Klara gives us a peek at her upcoming December 19th, 2023 webinar with the The Data Product Leadership Community (DPLC) where she will be going deeper on two frameworks from psychology and behavioral science that teams can use to increase adoption of data products. Klara is also a founding member of the DPLC and was one of—if not the very first—design/UX professionals to join.   Highlights/ Skip to: I introduce Klara, and she explains the role of Service Design to our audience (00:49) Klara explains how she realized she's been doing design work longer than she thought by reflecting on the company she founded, Mobisol (02:09) How Klara balances the desire to design great dashboards with the mission of helping end users (06:15) Klara describes the psychology behind user research and her upcoming talk on December 19th at The Data Product Leadership Community (08:32) What data product teams can do as a starting point to begin implementing user research principles (10:52)  Klara gives a powerful example of the type of insight and value even basic user research can provide (12:49) Klara and I discuss a key revelation when it comes to designing data products for users, which is the irony that even developers use intuition as well as quantitative data when building (16:43) What adjustments Klara had to make in her thinking when moving from a highly technical background to doing human-centered design (21:08) Klara describes the two frameworks for driving adoption that she'll be sharing in her talk at the DPLC on December 19th (24:23) An example of how understanding and addressing adoption blockers is important for product and design teams (30:44) How Klara has seen her teams adopt a new way of thinking about product & service design (32:55) Klara gives her take on the Jobs to be Done framework, which she will also be sharing in her talk at the DPLC on December 19th (35:26) Klara's advice to teams that are looking to build products around generative AI (39:28) Where listeners can connect with Klara to learn more (41:37)   Links diconium data: http://www.diconium.com/ LinkedIn: https://www.linkedin.com/in/klaralindner/ Personal Website: https://magic-investigations.com/ Hear Klara speak on Dec 19, 2023 at 10am ET here: https://designingforanalytics.com/community/

Kate Every works as a Service Design Practice Lead for global digital transformation company Mastek. Service design is a really interesting area of work that's getting more and more attention. Find out what this job actually involves and how you can get a job in this exciting area! Kate's bio: Kate is a Lead Service Designer specialising in inclusive and ethical design and delivery. She currently works in Service Design consultancy for global digital transformation company Mastek.Her academic background is in Human Rights Practice, with Masters' fieldwork and research into restorative justice and survivor-centred approaches to criminal justice. She brings this lens to her work as a human-centred designer in Government and healthcare. Transcript and useful links

In this podcast episode, we discuss how to turn your customer experience into revenue. Our featured guest on the show is Sheena OhUiginn, Service Designer and Product Manager at partnerhero.comOn the Show Today, You'll Learn:The challenges startups face and how focusing on customer retention addresses them.How optimized support processes can lead to a significant reduction in chargebacks.How building a community contributes to word-of-mouth growth and customer loyalty.How efficiently launching customer service can be achieved with the right insights.Strategies effective in building trust.How success in customer experience is measured beyond simply answering questions.Tools merchants need to enhance the customer support experience.Links & ResourcesWebsite: https://www.partnerhero.com/LinkedIn: https://www.linkedin.com/company/partnerheroLinkedIn: https://www.linkedin.com/in/sheenaohuiginn/Get access to more free resources by visiting the podcast episode page atbit.ly/49AmpMkSubscribe & Listen Everywhere:Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | Google PodcastsEpisode SponsorsPartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand's customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Visit us at: https://pages.partnerhero.com/ecommerce-coffee-break Talk to us, and lets create a tailored customer support solution for you!Lantern: Explore Lantern, the Shopify app that will revolutionize your store's shopping experience. Utilize AI-generated quizzes, intuitive flow builders, and precise result paths to decode your shopper's needs. Gather emails and use platforms like Klaviyo, to seamlessly curate tailored interactions, deepening the bond with your customers. No coding, just pure strategic enhancement. Visit https://trylantern.com/ and message their support with “I want my coffee break time” for an extended 30-day free trial.Back in Stock app: Are you tired of missing Shopify opportunities? The Back in Stock app will instantly notify your customers when products they want are back in your store. Back in Stock has a long free trial and if you decide to upgrade to a paid plan, we have a 30% discount code for our listeners at backinstock.org/coffee with code “coffe Support the showJoin over 5,000 other merchants & marketers to stay updated on eCommerce news, marketing strategies, tools & resources, and podcast interviews, all designed to help you grow your revenue.Every Thursday in your inbox. Consumed in 3 minutes. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com

Hello and welcome back to the Tech for Good Live podcast. It's a show where we chat about how technology can be used for positive social change. But also how it's mostly used to destroy everything we love and hold dear. If you listened to last week's show (of course you will have done because, how could you not?) you'll have heard from our special guest Aurelie Lionet. We are delighted to have more time with Aurelie and in this episode we're going to get to know her a little better, and talk about design, tech and the environment.  Aurelie is a seasoned Service Designer and one of the four co-founding members of Design Declares, which is a group of designers working together to declare a climate and ecological emergency. They're committed to building a community and creating resources to adapt design practice towards climate action and regeneration.  Links from the show: Project Drawdown Sustainable Web Design Dot Everything's Consequence Scanning Tatot Cards of Tech ---------------------------- Listeners, what did you think? We'd love to hear your thoughts.  Get in touch on twitter @techforgoodlive or Email at hello@techforgood.live  We'd love it if you gave us a nice iTunes review and told your pals about this podcast! Thanks to podcast.co for hosting our podcast.  Also, please don't forget this podcast is run by volunteers and we survive on sponsorships and donations. Right now one of our primary goals is to make sure all of our podcast episodes are accessible by making sure EVERY episode is transcribed. Sadly this costs money and we desperately need your help to make this become a reality! So if you've ever tuned into one of our podcasts or attended one of our events please consider chipping in the price of a cup of coffee.

Hello and welcome back to a new season of the Tech for Good Live podcast. It's a podcast all about using technology to have a positive social impact.  And of course that means that this week we are talking about knitting. Apparently some tech dudes bought knitting.com and it sounds like they're the absolute worst.  Tom Hanks continues to show his range. He's leapt into a volcano, he's dated a mermaid, he got really big that one time, and now he's selling dental plans online. Only, it's not really him. We discuss the implications of AI and owning our own identities.  Host Bex is joined by Tech For Good Live team members Tom Passmore and Paul Jakubowski Our special guest for the next couple of episodes is Aurelie Lionet. Aurelie is a seasoned Service Designer and one of the four co-founding members of Design Declares, which is a group of designers working together to declare a climate and ecological emergency. They're committed to building a community and creating resources to adapt design practice towards climate action and regeneration.  Good story of the week: Knitters vs the tech bros The all-out revolt against Knitting.com helps explain boycotts at Reddit and Etsy - Quartz Bad news story of the week: AI Tom Hanks promoting “some dental plan” Beware the AI-generated Tom Hanks. - The Verge  And finally 4.5m tall, 3.5ton £2.5 million robot suit Japan startup unveils 15-foot robot suit for space exploration - The Independent  ---------------------------- Listeners, what did you think? We'd love to hear your thoughts.  Get in touch on twitter @techforgoodlive or Email at hello@techforgood.live  We'd love it if you gave us a nice iTunes review and told your pals about this podcast! Thanks to podcast.co for hosting our podcast.  Also, please don't forget this podcast is run by volunteers and we survive on sponsorships and donations. Right now one of our primary goals is to make sure all of our podcast episodes are accessible by making sure EVERY episode is transcribed. Sadly this costs money and we desperately need your help to make this become a reality! So if you've ever tuned into one of our podcasts or attended one of our events please consider chipping in the price of a cup of coffee.

In der ersten Episode von why sprechen wir mit Professorin und Service-Design-Pionierin Birgit Mager. Sie ist Deutschlands erste Professorin in der Disziplin und bereits seit den 90er-Jahren dabei. Wie sie über Umwege und mit viel Neugierde den Einstieg geschafft hat und warum die feste Etablierung von Service-Design-Methoden in Unternehmen heute wichtiger ist denn je – aber leider immer noch als innovativ gilt –, erzählt sie uns im Interview. Alle Infos zur SDN Conference findet ihr hier: https://www.service-design-network.org/events/service-design-global-conference-2023-berlin Der Buchtipp dieser Episode: Robert Sapolsky - Behave: The Biology of Humans at Our Best and Worst

Vivemos numa época em que o termo design thinking já é parte do mundo corporativo. Apesar disso, o nosso entendimento sobre a relação entre design e estratégia ainda é superficial. O design estratégico é uma abordagem responsável por conectar e articular diferentes tipos de saberes sob o ponto de vista da estratégia, da ação projetual e das relações que constituem redes de design em que o sucesso depende da capacidade do designer de trabalhar com várias partes interessadas. O design estratégico aplica alguns dos princípios do design tradicional aos desafios sistêmicos do “quadro geral”. Trata-se da aplicação de princípios de design orientados para o futuro, a fim de aumentar as qualidades inovadoras e competitivas de uma organização. Mas será que é “somente” isso ou tem nuances nesse tema? O Design é frequentemente definido como uma disciplina emergente que usa princípios e práticas de design para abordar problemas complexos e interrelacionados. No Design Estratégico, a função do designer é a de articular toda a rede de atores envolvida no projeto, internos ou externos à organização, na elaboração da estratégia e seus desdobramentos Dentro disso, três habilidades específicas dos designers estratégicos se destacam: integração, visualização e gestão. Porém, o que isso significa, afinal? Em que medida o design é capaz de gerar uma estratégia que seria menos significativa em sua ausência?  Suas aplicações variam. Ele pode ser usado para: influenciar a tomada de decisões estratégicas nas organizações; definir um modelo de negócios; definir uma visão corporativa; identificar novas oportunidades de negócios; fazer intervenções por meio de estratégia, produtos, serviços ou políticas. Junte-se a nós em mais um episódio do Bom Dia UX, onde convidamos a Viviane Anchieta para explorar conosco o tema da estratégia de design. Vamos falar sobre os fundamentos da estratégia de design enquanto pensamos em possíveis princípios e passos essenciais. Viviane Anchieta, Service Designer e Strategy Design Lead, compartilhará insights valiosos sobre como criar soluções alinhadas a objetivos. Da análise de metas ao desenvolvimento de soluções eficientes e sustentáveis, você será guiado por princípios que impulsionam essa visão. Livros indicados: Design estratégico https://amzn.to/45J2l7T Estratégia de UX: Técnicas de Estratégia de Produto Para Criar Soluções Digitais Inovadoras https://amzn.to/3OOKxBc Estratégia Baseada em Design https://amzn.to/3ON4Ajz Fontes: Design estratégico: o que é e quais as vantagens da metodologia https://www.mjvinnovation.com/pt-br/blog/design-estrategico/

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding. Learn more about Thomas Wilson: LinkedIn NN/g Service Design Resources: Service Blueprinting (full-day or half-day formats) Service Design Study Guide (free article with links to many more) Learn more about UX Master Certification Some of the (many) people and organizations Thomas mentioned: Don Norman Service Design Network Erika Hall Adam St. John Lawrence Marc Stickdorn Anthony Ulwick Bob Moesta

In this episode of Creative Leaders Unplugged Andy Polain is our guest. He's a Design Leadership Coach, Service Designer, Educator, Writer, Podcaster and Speaker. We discuss navigating the leadership dip, the changing landscape of work, the importance of coaching and safe spaces for conversation, and the need for authentic leadership. We also touch on the concept of imposter syndrome, performative leadership, and the importance of aligning with one's true self.

Hello and welcome back to yet another season of the Tech for Good Live podcast. A podcast all about the ways technology does good in the world. Starting from next week, we've got a jam packed season for you, delving into all things tech and good. And bad. You'll hear from Dan at BanktheFood. We'll be talking to Phyllida Swift from Face Equality International, Rachel Pattinson from Open Lab at Newcastle Uni and Nicky Clegg will joining us from STEM Learning  We are looking forward to all of that and hope you are too!  In the meantime, we have something a little different for you for this bonus episode. We often chat to our wonderful guests, but we don't often tell you much about our team, other than of course important things like what their favourite pizza topping is, or if they were a cartoon character which would it be… so today we chat to the team with a series of mini interviews. Who you will hear (and when) : Tom Passmore (from 02:00) Tom tells us about his work with Dsposal, and their mission to make managing waste easier for everyone. If you want to hear more from Tom and his exploration of the Circular Economy, check out our special podcast series all about it.  Harry Bailly (from 08:50) As an agility coach, Harry tells us about his work training tech teams of all sizes, helping to improve agility, boost productivity and supporting wellbeing through mentoring, pair coding and process improvement. Fay Scofield (from 17:15) Fay is the founder of Catnip Comms: A social media consultancy with a focus on charities. She tells us all about the trials and tribulations of running a social media consultancy in the modern social media era. Paul Jakubowski (from 25:08) Producer Paul talks about his move to Norway and his work with No Isolation, and their mission to bring people together through warm technology and knowledge. There's a mention for an old TFGL favorite, the AV1 telepresence robot for managing persistent school absence, and Komp, the one button computer connecting generations.  Greg Ashton (from 33:30) Podcast research supremo Greg talks about his journey from the toxic toy industry to working as a Service Designer for the Department for Work and Pensions. Rebecca Rae-Evans (from 41:40) And finally, our host has the mic turned on her. She tells us about her return to the service designer world, after years of running and managing tech for good focussed design teams.

Notatki i linki: designpractice.pl/033Sponsorem odcinka jest the:protocol - serwis z konkretnymi ofertami pracy dla branży IT. Sprawdźcie theprotocol.itW tym odcinku rozmawiamy:→ Jak wygląda projektowanie usług,→ Jakie kompetencje Service Designerów są kluczowe,→ Jak się uczyć projektowania usług i doświadczeń,→ Jak budować świadomość o Service Designie wśród klientów.Naszą gościnią jest Agnieszka Mróz. Wieloletnia projektantka usług i procesów, facylitatorka, edukatorka która współpracowała z ponad 100 firmami i instytucjami. Założyła Service Sandbox. Jest też autorką e-booka „Praktycznie o projektowaniu usług”. Mieszka w Trójmieście i od niedawna pełni też rolę mamy.Bądźmy w kontakcie: Zapisz się na nasz newsletter, żeby nie przegapić kolejnych odcinków i co 2 tygodnie otrzymać porządną dawkę wiedzy przydatną w rozwoju kariery na styku IT i designu: designpractice.pl/#newsletterInstagram: instagram.com/designpracticeplFacebook: facebook.com/designpracticeplYouTube: / @designpracticeplDżingiel: Explore by maxime.

Pia Laulainen is a Service Designer working in the Ministry of the Interior, in Finland. In this interview we talked about her work in the Administration and Development Department where she has been involved in the development of the Internal Security Portal: Tuovi. Pia also tells us about the creation of a game that she designed with a team for the national security event in Seinäjoki this year. At the end of the interview, Pia reflects on her practice as a designer in a ministry. This is the 1st interview and part of a serie of interviews to designers working in the Finnish public sector, on national or municipal level. We have a network of designers working in the public sector that started 5 years ago. The ones interviewed in this serie are colleagues that have been active in the network and with whom we have permanent dialogues on design during our weekly online meetings and other activities.  This is a vibrant community of peer learning. This serie is an effort to document the work of these designers and understand the many perspectives and approaches of design in the public sector in Finland.

Katinka Schaaf is a seasoned Service Designer who's career has focussed on designing for the future.  She's currently leading  Service Design at Admiral Pioneer,  the insurance giant's innovation incubator. Katinka tells us about her career story and we spend time exploring how design research can be tailored to tackle taboo topics. Katinka's teams work focused on the menopause shows the tools and techniques that can be applied to identify real opportunities associated with a topic that many find difficult to talk about. This episode's student question comes from Ebby Lai, who is currently studying on the Innovation and Service Design  Masters course at Glasgow School of Art.Service Design YAP is developed and produced by the Service Design Network UK Chapter.Its aim is to engage and connect the wider Service Design community. Episode Host: Stephen Wood Production Assistance: Jean Watanya

Arianna est Senior User Researcher chez Trainline. Au cours d'une journée portes ouvertes, Arianna découvre le pôle design de l'école Polytechnique de Milan et décide de passer les tests pour l'intégrer. Elle se spécialise alors dans le design de la communication. Après sa licence, elle poursuivit avec un master en design des services, car la communication ne lui convient pas : elle veut un métier qui étudie le cœur des problèmes et qui fait sens. Ensuite, Arianna part en échange universitaire en Chine, où elle va travailler par la suite. Elle revient sur la manière d'aborder et réfléchir le design en Chine et sur ses différentes expériences en tant qu'Information Designer. À la fin de ses études, Arianna cherche à rester en Chine, mais ne trouve malheureusement pas de poste de Service Designer, ce qui l'amène en France. En France, elle rejoint l'agence Attoma en tant que Service Designer. Cependant, elle rejoint d'abord l'entreprise grâce à ces compétences de graphistes et découvre le métier qu'elle a étudié surtout au contact d'autres Service Designers. Elle y travaille pour la RATP ou encore la SNCF pour améliorer des fonctionnalités applicatives ou des pictogrammes dans les stations de métro. Au même moment, l'UX Design commence à se faire une place dans l'écosystème français et Arianna demande à évoluer sur un poste d'UX Designer. Après 3 ans, Arianna souhaite voir autre chose, comprendre plus ce qu'il se passe dans le produit. Elle rejoint Meaningful et découvre le métier de User Researcher. Puis elle passe rapidement dans l'agence Axance et travaille pour OuiSNCF. Dans le même temps, Arianna suit Captain Train, un produit qu'elle trouve très bien fait. L'entreprise se fait racheter et devient Trainline EU. Dans le même temps, une amie d'Arianna la recommande pour un poste de Product Designer dans l'entreprise. Elle passe les entretiens et… Rejoint l'entreprise pour s'occuper de la plateforme web européenne. Elle a également des contacts avec les designers de l'équipe britannique, basée à Londres. Mais l'application sur laquelle travaille Arianna est vouée à disparaître : le site fonctionne très bien, mais le but est de fusionner les plateformes européenne et britannique ensemble. Dans le même temps, Arianna découvre l'équipe User Research et leur travail. Elle veut participer à ce projet de fusion, qui nécessite énormément de recherche, et rejoindre l'équipe User Research. Après 1 an chez Trainline, Arianna rejoint cette équipe en tant que User Researcher. Dans un premier temps, Arianna se focalise sur la recherche pour la fusion. Une fois cette dernière terminée, Arianna se concentre sur de la recherche plus stratégique. Dans cet épisode, Arianna aborde la User Research chez Trainline : Sa mise en avant et sa démocratisation en interne Le rôle des User Researchers L'équipe, ses méthodes de travail et ses process La relation avec les autres équipes qui ont besoin d'être autonomes dans leur recherche La documentation des recherches et des insights Le recrutement des testeurs et des répondants La recherche à l'international Enfin, on parle de la sortie de la nouvelle version de l'application Trainline sortie il y a quelques années. On aborde les raisons business de cette nouvelle version, la recherche qu'il y a eue autour, l'équilibre entre enjeux business et enjeux utilisateurs, etc. Les ressources de l'épisode Trainline Arianna dans Quote Just Enough Research / La phase de recherche en web design, Erika Hall Think like a UX Researcher Learners Pour contacter Arianna LinkedIn Pour soutenir le podcast, n'hésite pas à mettre ⭐️⭐️⭐️⭐️⭐️ sur Apple Podcast ou Spotify pour aider les autres designers à découvrir le podcast 

Semiose Podcast é apresentado por Luan Mateus criador do podcast Papo de UX, e David Arty criador do Chief of Design, ambos com experiência em apresentações e entrevistas na área. O Semiose é um podcast sobre design, marketing e tecnologia. Cada episódio traz um ou mais convidados especiais para compartilhar suas experiências sobre os assuntos relacionados em formato de áudio e vídeo. ______________________________________ Sobre Raquel: Raquel Bernabó é especialista em design centrado no usuário, atuando como UX Researcher e Service Designer na Thoughtworks. Já liderou e conduziu projetos de pesquisa e inovação em empresas como Globo, Nubank e Natura. Raquel é professora de MBA em métodos de pesquisa de experiência e foi uma das co-fundadoras da Observe, a primeira conferência brasileira de pesquisa de experiência. ______________________________________ Siga o Semiose nas redes sociais: Instagram: https://www.instagram.com/semiosepodcast/ Tiktok: https://www.tiktok.com/@semiosepodcas

When we talk about Developers' Relations, we often talk about the three Cs: Code, Community, and Content. This week's podcast talk makes a turn at bringing those three together. Service design helps us achieve that with its principles for DevRel strategy. Delivering and designing a service is critical in making your DevRel coherent. In this podcast, John Lynch who is a Service Designer breaks down the service design thinking in the technical world with real-world examples as well as his experiences. With John as our guest, we get to discuss: - Types of Design - What defines a service? - Are services all around us? - What defines a product? - Reading and Maintaining Documentation - Working with APIs and third-party services

Fan Sissoko is a Service Designer, Researcher & Storyteller. She shares her vast experience working for a range of companies, mostly in the public sector, and how she has pulled on her graphic design,  illustration and animation skills to tell compelling stories that move ideas forward. This is a great episode to understand more deeply what a Service Designer and Design Researcher does, and the points along the way where they might need visual storytelling. Fan also gives some great advice to Freelancers looking to partner with these types of teams - who to reach out to and what to include in your portfolio.Fan Sissoko's workMy Free Storytelling for Innovation Masterclass2 Spots Left!! Enroll in my digital course on presale at 50% OFF in exchange for giving me feedback on this course. Contact me on Instagram @leeanne_brennan or email more at hello@storytellingforinnovation.com for more info. Enroll Here (once these 2 spots are filled, this link will be disabled)

Come riprogettare gli spazi di una casa circondariale, in modo che diventino luogo di incontro, relazione e socialità? Ce ne parla Valentina d'Addato, Service Designer e Researcher in SHIFTON.

En este episodio platicamos con Andy Cuella, Service Designer en Wizeline, sobre qué es el Diseño de Servicios o Service Design, cuáles son sus componentes y cómo les ayuda a las empresas a mejorar la calidad de sus servicios aplicando un enfoque de diseño centrado en el usuario.

Zacharias Eibauer ist Service Designer und arbeitet nach Stationen in Agenturen und in einer Inhouse-UX-Abteilung heute als Designer im Personalbereich der EnBW in Karlsruhe. Dort beschäftigt er sich mit der Gestaltung der Unternehmensorganisation, Prozessen und der Zusammenarbeit. Er unterstützt heute mit Mitteln des Designs die Transformation des drittgrößten deutschen Energiekonzerns. Ein Gespräch zwischen Philipp Thesen und Zacharias Eibauer darüber, was es bedeutet, ein digitales Unternehmen zu werden und welche Gestaltungsaufgaben diese Transformation für Designer/innen mit sich bringt.

Jackie Brownlee is a freelance Service Designer.  In this episode of Understanding Users, Jackie discusses the importance of documenting what you're learning in the most impactful format to make sure it's seen by everyone both in and beyond a product team, and also remembering that not every user-centred problem can be solved immediately (or indeed at all) by a design team.  She shares her thoughts on the merits of UK government digital service standards, both in creating usable constraints to design against and in holding services teams publicly to account.  And she talks of the pleasure of going to work when you know what you are doing is measurably helping people in their lives.  Finally, she plays my 3 card challenge to share her favourite UX tool, favourite technique and a trend she hopes to see (or not see!) more of in the future.  Thanks for listening, and I hope you enjoy the episode.  Mike Green This podcast is brought to you by Researchable UX.

What's happening on the ground at this year's Code for America Summit? We wanted to find out, so we wandered around with a mic and asked people two questions: What does the theme of the summit: “Building a Path Forward Together” mean to them? What has been one of the highlights of the summit? Get a window into the best parts of the summit from five people who were there: Michelle Partogi, Service Designer at Code for America Linkedin: linkedin.com/in/michellepartogi/ Matthew Adendroff, Data Science Lead for Open Cities Lab Twitter: twitter.com/opencitieslabza Heather Benninghoven, Strategy Analyst for Benefits Data Trust Twitter: twitter.com/HBenninghoven and twitter.com/BeneDataTrust Hallie Martenson, Development Manager for Benefits Data Trust Twitter: twitter.com/HallieMartenson Felix Gilbert, President of Xcell Twitter: twitter.com/felixgilbert Code for America's Twitter account twitter.com/codeforamerica Richard Pietro's Twitter account twitter.com/richardpietro Derek Alton's Twitter account twitter.com/DerekAlton ReOpenGov Twitter account twitter.com/re_open_gov ABOUT Stories from the Open Gov is a podcast published by www.reopengov.org and is dedicated to telling the stories about what Open Government & Open Data look like. Your hosts are Richard Pietro and Derek Alton, Open Government & Open Data practitioners for the past 10 years. Listen and learn how Open Government & Open Data are becoming a reality! MUSIC ATTRIBUTION - Introduction & conclusion Singing Sadie - I Can't Dance freemusicarchive.org/music/Singing_…3_I_Cant_Dance Attribution-NonCommercial-ShareAlike 3.0 United States (CC BY-NC-SA 3.0 US) creativecommons.org/licenses/by-nc-sa/3.0/us/

Meet Alissa Condra, a Customer Service Designer and creator of UX Adjacent. In this conversation, Alissa describes the difference between a Customer Service Designer and UX Designer and how this progression happens. In addition, she offers various resources available to you if you are looking into a career path in customer service design. Season 3: Different Paths One User Experience Series showcases different experts from various roles that contribute to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #helloux #customerservicedesign #customerservicedesigner #uxdesign --- Send in a voice message: https://anchor.fm/helloux/message Support this podcast: https://anchor.fm/helloux/support

Cheryl Wong is currently a UX/Service Designer & ResearchOps at GovTech, Government Digital Services (GDS) Singapore. She has over 11 years of diverse design experiences working as a Team Lead at a veteran design studio that made it to Singapore's design history books, startup, consultancy and digital experience agency spanning various sectors: Fintech, Banking, Hospitality, Social Impact etc. She is passionate about shaping organisational culture, using design to improve the lives of users & teams while meeting business goals. Based in Singapore, she has worked on projects around the world: Australia, Bangladesh, East Africa (Serengeti), Hong Kong, India, Indonesia, Malaysia, Maldives, Principality of Liechtenstein, Seychelles, South Africa (Johannesburg), Timor-Leste and UK. She has organised, facilitated, presented at several tech public events such as Elephants in the room: Shitstorms in UX, CuriousCore's Leaning Into Change - Experience and Service Design; STACK2020 Conference. She has supported the global UX community as Design Mentor at GDS & ADPList and served as Industry Guest Reviewer at Singapore Polytechnic Grad Show and General Assembly. She is a contributor for a Gluework article and was featured in TEDx's Storytime revamping reading environments in India and will be organising an upcoming Learning Circles: Operationalising ResearchOps at Scale. In recognition for her design & impact on society, she has been featured on Google's Women TechMakers' International Women's Day, alongside numerous accolades. Here us talk about: - Service design at GovTech - Scaling user research for GoBusiness - Generic Stakeholder Management tips - Applying to be a UX Designer at GovTech - Bootcamp portfolios vs professional portfolios

In this episode, you will listen to a very interesting conversation with Somayeh Ranjbar - Senior Service Designer at Personio. She is a UX Researcher and Service Designer with over 10 years of experience in research and strategic design. As she says about her role, it is a combination of 3 disciplines: Mixed Research Methods, Service Design and UX Design. In this episode we will talk about: Opportunities for entrepreneur refugees. Inclusion in tech, how design can leverage that? Tech vs. social impact-driven companies - what's the difference? What service design looks like in the meta world? What will research look like in the "new world"? How can designers fully utilize research? Are openness and resilience the traits of a good designer?& more!

Ishan is the founder and CEO of VIP World Services, where they design innovative accessible solutions for corporates to cater to the needs of Visually Impaired People (VIP). He is a Service Designer with 10+ years of experiences in multi-national companies, healthcare organizations, government bodies, and startups, leveraging professional, creative and analytical skills combining his Engineering background. He is primarily skilled with ensuring user engagement and retention for the business. Episode Transcript

Today is International Women's Day, and we're taking this opportunity to speak with three amazing women working in civic tech. We hear from Kyreena Hay, a Developer and Service Designer who has worked in the public sector as well as for various NGOs; Michelle Cabanela — Principle Product Manager at Service NSW, and Cassitie Galliott, Code for Australia's Head of Delivery and People.Read more on this episode's accompanying blog: https://bit.ly/3pO3CI7 Credits and thank yous:The show is hosted by Esther Semo and Sean Hua. Podcast artwork designed by Nigel Moyes with illustrations by Indah Ibrahim. Music by Daniel Semo. This episode is brought to you by Code for AustraliaCode for Australia are a for-purpose organisation working in collaboration with public sector teams and the tech community to help create a world class digital government

Tina Fung is a Service Designer at Meld Studios; Organiser of the Sydney Speculative Future Meet-Up; Design Studio Tutor at the University of Technology Sydney. With a dose of pragmatism, she believes designers can make more ethical and rigorous decisions by understanding the human needs of the present, drivers, and trends of the future. In our conversation, we discuss Tina's journey , her career and her hopeful ambition in this field. Learn more on Dreams Not Memes.

After several years in the movie and craftsman business, Simon wanted to use his head more than his hands. He studied at KEA and Aalborg University in Copenhagen. Today he sees himself as a mix of Service Designer and UX Designer. Thanks to Pavel Bavtra for making this episode!

Witam w sto czterdziestym ósmym odcinku podcastu „Porozmawiajmy o IT”. Tematem dzisiejszej rozmowy jest service design w IT.Dziś moim gościem jest Stanisław Eysmont – ekspert w obszarze badań, projektowania innowacji i doświadczeń klienta. Od blisko 14 lat tworzy i wdraża produkty oraz usługi cyfrowe dla największych firm w Polsce i na świecie. Na przestrzeni lat współpracował z takimi firmami jak CD Projekt, Deloitte, Ergo Hestia, Axa, mBank, PKO BP czy Pekao SA, gdzie projektował innowacyjne produkty i usługi. Obecnie jest związany z firmą Altimetrik Poland (jako Service Designer), z ramienia której odpowiada za projektowanie cyfrowych rozwiązań dla Citibanku. Prywatnie zapalony podróżnik i biegacz. Uwielbia książki i gotowanie.W tym odcinku o service design w IT rozmawiamy w następujących kontekstach:czym jest service design?jak service design łączy się z IT?praktyczne przykłady wykorzystania service design w ITkim jest osoba zajmująca się service designem?z jakich narzędzi, koncepcyjnych lub cyfrowych korzysta w swojej pracy?czy osoby pracujące w IT powinni się zainteresować service designem?jak można się uczyć podejścia i technik service design?Subskrypcja podcastu:zasubskrybuj w Apple Podcasts, Google Podcasts, Spreaker, Sticher, Spotify, przez RSS, lub Twoją ulubioną aplikację do podcastów na smartphonie (wyszukaj frazę „Porozmawiajmy o IT”)poproszę Cię też o polubienie fanpage na FacebookuLinki:Altimetrik – https://www.altimetrik.com/https://www.linkedin.com/company/altimetrik-poland/Profil Stanisława na LinkedIn – ​​https://www.linkedin.com/in/seysmont/Wsparcie:Wesprzyj podcast na platformie Patronite - https://patronite.pl/porozmawiajmyoit/Jeśli masz jakieś pytania lub komentarze, pisz do mnie śmiało na krzysztof@porozmawiajmyoit.plhttps://porozmawiajmyoit.pl/148

Welcome to the second Product Club episode about Product Discovery. This time we were joined by Ragnhild Mjønner (Service Designer) and Hege Harreschou (UX Director) from Norway's biggest online market place Finn.no.Product Discovery, is it just a bullshit word? UX Research, iteration, product improvements, innovation... Whatever you like to call it, every product team has some way of discovering possibilities in their product, whether it's by talking to users or looking at data or ideas from within the company. Ragnhild and Hege share some examples of discovery techniques from Finn.no, and we get an insight into some of their challenges. While most of us in Oslo are back to working from home again, we did a remote version of the podcast, which allowed us to also record it as a video. Watch it  here: https://www.youtube.com/watch?v=N7qyug17dwUCurious about Product Discovery? Here is an interesting overview: https://maze.co/guides/product-discovery/

Does it matter? Can you be a good service design professional without any formal training or background? Many people I know just started doing service design without having a diploma or certificate. That's how I started in this field as well. Mastering the craft on the job and figuring stuff out as they go along. They have, what I would call, practical wisdom. But this lack of formal education sometimes causes unnecessary doubt and prevents you from doing your best work. So should you get that service design degree after all? Well, Emily Winograd has had to answer this question for herself a few times. So I've invited Emily on the Show to share her story and the lessons she learned along the way with you. In this conversation you'll also hear about a simple framework. This framework helps you to uncover blind spots and learn about the strengths of your team members. If you ever had signs of imposter syndrome in your work make sure you listen to this episode as it offers some very helpful insights! I found Emily's story really encouraging for our field and hopefully you'll do as well. --- [ GUIDE ] -— 00:00 Welcome to the Show 03:00 Who is Emily 04:15 How to train your service designer 08:30 Stamp of approval 12:00 Imposter syndrome 14:30 The tension 17:30 The framework 22:45 Best practices 28:45 Roadblocks 32:00 Lessons learned 36:00 Closing thoughts --- [ CIRCLE ] -— Join our community of in-house service design professionals at the Circle. https://www.servicedesignshow.com/circle/

Welcome to Reimagining Company Culture, a series discussing emerging trends and priorities shaping the future of workplace culture and employee wellbeing. We highlight thought leaders who are constantly evolving their strategy and can provide insight to folks about how to address new business challenges.  AllVoices is on a mission to create safe, happy, and healthy workplaces for all, and we're excited to learn from experts who share our mission.In this episode of Reimagining Company Culture, we're chatting with Max Masure, community-centered service designer and UX researcher, DEI consultant, author, and public speaker.  Max believes in equity, community-centered design, and the liberation of underrepresented communities. They regularly speak on trans inclusion, imposter syndrome, ethics, and transformative culture.About AllVoicesIn today's workforce, people often don't feel empowered to speak up and voice their opinions about workplace issues, including harassment, bias, and other culture issues. This prevents company leadership from making necessary changes, and prevents people from feeling fulfilled, recognized, and included at work. At AllVoices, we want to change that by providing a completely safe, anonymous way for people to report issues directly to company leaders. This allows company leadership real transparency into what's happening in their companies—and the motivation to address issues quickly. Our goal is to help create safer, more inclusive companies.To learn more about AllVoices visit us at www.allvoices.co!

今天我們請到 "郭子慢慢自媒體的經營者" Aka "最近喬治先生新開的頻道 - Unblock" Aka "在加拿大設計顧問公司擔任服務設計師" 的郭子來跟我們一起聊聊在海外打滾多年的「外國人合作的溝通心法」。 3:00 跟外國人的合作~~（踩雷）~~經驗 13:10 Agency跟客戶的合作方式，花錢的就是老大？如何平衡客戶的需求 17:45 Agency的工作型態與分類有哪些 23:45 郭子分享在agency中看到不同大科技公司的縮影 26:05 訓練自己如何跟自己的作品說再見 34:40 agency到in-house設計師的跨度是 45:10 萬年考古題：畢業後應該要加入哪種類型的公司

In this episode,  Alejandra "Alex"  Villacis joins me in conversation about moving from Ecuador to Mexico to Germany and from Germany to Netherlands where she currently lives in Rotterdam and is working towards her BA.In this conversation, we discuss Alex's travels and a special trip that she made with her Grandmother to Portugal and her worry that something was going to happen to  her Grandmother...nothing did, and it is a great shared memory between the two.Alex is a Graphic Designer, Service Designer, Creative thinker and traveller.  Alex is the host of "Do I Need School to be.....?You can find more about AlexOn Instagram @theofficialjune10th And Instagram @dinschool2bMedium Alex VillacisPodcast "Do I Need School to be...?About me:randall.mckeown@podvault.cawww.podvault.ca

Alice is the co-founder and Design Strategist at Future Urban Living (FUL) where she and her colleagues work on making the future circular. A UX and Service Designer by trade, Alice has worked for IBM, the Italian government and many other organizations. Discover the disruptive potential of the circular economy, the business benefit of thinking about products and services holistically, and how to get started on your journey.

This weeks guest is Will Hardaway from Willgo.io. He is a Service Designer and Educator. @willgo.ioDuring this episode we talk about: -antiracism and design thinking-action figures as childhood creative storytelling. -his move to community college from a tough neighborhood and why it was so eye-opening. -fashion brands and community building. -why right now is the most challenging time he has experienced in his career.-why starting a business is the decision and project that he is the most proud of. I had a great time chatting with Will and there is some ask-it-forward magic in this episode. An awesome one answered, and another one asked.***Open only for a limited time right now is The Color Bar Challenge. This is a design and creative thinking challenge for graphic designers. 5 days - prizes. Check it out at https://www.printdesignacademy.com/

Andrea Fineman designs the way that users interact with the Getaround car rental service.

En este segundo episodio de la serie Service Design, seguimos platicando con nuestras invitadas Priscila y Adriana de la relación entre Customer Experience y el Proceso de Diseño con el Service Design, así como del valor que aporta un Service Designer a las compañías.