Podcast appearances and mentions of andy polaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Lisa D. Dance, an experienced UX Researcher whose 10+ years of work has spans UX Research & Strategy to Interactive Prototyping & Usability Testing. She has created award-winning work for enterprise organizations and also helped ​small to mid-sized businesses improve their websites and apps so they do not frustrate or harm ​customers.  LINKS Lisa - Lisa on LinkedIn: https://www.linkedin.com/in/ldance/ - ServiceEase: https://serviceease.net - Today Is the Perfect Day book site: https://todayistheperfectday.com - Newsletter: Tell a Friend tinyurl.com/TellaFriendTuesdaySignUp Andy - Website: https://www.polaine.com - Newsletter: https://pln.me/nws - Podcast: https://pln.me/p10 - Design Leadership Coaching: https://polaine.com/coaching - Courses: https://courses.polaine.com - LinkedIn: https://www.linkedin.com/in/apolaine/ - Mastodon: https://pkm.social/@apolaine - YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guests in this episode are Johan Blomkvist and Stefan Holmlid who, along with Simon Clatworthy, wrote the book The Materials of Service Design, which discusses materials (broadly framed) as a means to explore what service design is and could be. LINKS ==Guests== The Materials of Service Design: https://www.e-elgar.com/shop/gbp/the-materials-of-service-design-9781802203295.html Stefan on LinkedIn: https://www.linkedin.com/in/stefan-holmlid-b402683/ Stefan on ResearchGate: https://www.researchgate.net/profile/Stefan-Holmlid Johan on LinkedIn: https://www.linkedin.com/in/blomkvist/ Johan on ResearchGate: https://www.researchgate.net/profile/Johan-Blomkvist == Andy ==  Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Marzia Aricò, an independent consultant for organisations seeking to integrate design strategically, and works as a design leadership coach for individuals aiming to advance in their design careers. We talked about her journey to where she is now, service design and organisational change, the importance of diversity within organisations and how her guests on Design Voices Elevated have navigated their own journeys. And we talk about her new book, The Design Leadership Chronicles. == Show Links == == Marzia == Marzia's personal site: https://marzia.studio Marzia on LinkedIn: https://www.linkedin.com/in/marziaarico/ Design Mavericks: https://designmavericks.substack.com Design Voices Elevated podcast: https://designmavericks.substack.com/podcast Design Voices Elevated on YouTube: https://www.youtube.com/@marziastudio The Design Leadership Chronicles book: https://www.bispublishers.com/design-leadership-chronicles.html == Andy ==  Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Andy's guest in this episode is Julian Simpson, a London-based writer and director who has worked in film, TV and audio for the past 25 years. He made his directorial debut annoyingly young in his mid-20s with The Criminal and more recently worked on Spooks, New Tricks, Doctor Who and more. He created the Lovecraft Investigations, the Aldrich Kemp audio series and the Pleasant Green Universe. He runs a writer-led company called Storypunk and writes an excellent newsletter about the screenwriting life called, Development Hell.  == SHOW LINKS == == JULIAN ==  - Development Hell: https://developmenthell.substack.com - Julian on IMDB: https://www.imdb.com/name/nm0801065/ - Pleasant Green: https://www.pleasantgreen.co.uk - The Lovecraft Investigations: https://www.bbc.co.uk/programmes/p06spb8w - Cartoon Gravity https://www.cartoongravity.com - The Virtual Production of The Mandalorian Season One: https://www.youtube.com/watch?v=gUnxzVOs3rk == ANDY == * Website: https://www.polaine.com  * Newsletter: https://pln.me/nws  * Podcast: https://pln.me/p10  * Design Leadership Coaching: https://polaine.com/coaching * Courses: https://courses.polaine.com  * LinkedIn: https://www.linkedin.com/in/apolaine/  * Mastodon: https://pkm.social/@apolaine  * YouTube: https://www.youtube.com/@apolaine

Is it time to advance the practice of service design? Ben Reason and Patrick Quattlebaum think so. They're veteran service designers and co-authors of a pair of Rosenfeld books—Service Design: From Insight to Implementation and Orchestrating Experiences respectively. Ben, founder of LiveWork Studio, and Patrick, who founded Harmonic Design in Atlanta, join Lou to talk about launching a new Rosenfeld conference—Advancing Service Design—designed to highlight the service design's potential for a new generation. They see opportunities for service design to go deeper—by integrating with and strengthening existing practices, like product management and agile, and broader—by better connecting systems that span multiple organizations (think healthcare). Working with the Rosenfeld team, they're creating a conference program that you can be a part of—they describe the kinds of presentation proposals they're looking for from prospective speakers. Patrick and Ben hope you'll join them in advancing service design; the conference will take place virtually December 3-4. What You'll Learn from this Episode: - The real meaning of service design - How service design is evolving - Some crucial differences between work in the North America and Europe - Why communication between organizations is so important - How the upcoming conference will inspire and support you - How to contribute and become part of the upcoming case studies - How the panel discussions at the December conference will be different Quick Reference Guide: 0:15 - Introduction to Ben and Patrick 1:50 - Being change agents to take Service Design to the next level 5:03 - Announcing a new conference: Advancing Service Design– Looking at Service Design Through Different Lenses 6:05 - Perspectives on different sides of the Atlantic 11:30 - Why service design exists in the first place 12:38 - More about the upcoming December virtual conference 17:40 - Call for proposals for the case studies and what they are looking for 19:00 - Ben's ideas for the conference: The next iteration of service design going from within an organization to between multiple organizations 21:09 - Patrick's ideas for the conference: Getting the people who want to transform things to communicate and the complexity of partnering together 23:05 - Bringing success from the inside 24:45 - Commercial break 27:10 - Personal story from Patrick about communication highlighting the broader concept of the case studies for the conference 32:30 - Personal story from Ben about connection across systems 37:16 - A different type of panel discussion to be at the conference 40:15 - Gifts for listeners Resources and Links from Today's Episode: Apply to speak at ASD2024 https://rosenfeldmedia.com/apply-to-speak-at-advancing-service-design-a-new-conference-from-rosenfeld/ LiveWork Studio https://liveworkstudio.com/ Harmonic Design https://thisisharmonic.com/ Service Design: Form Insight to Innovation by Andy Polaine, Ben Reason & Lavrans Løvlie https://rosenfeldmedia.com/books/service-design/ Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon and Patrick Quattlebaum https://rosenfeldmedia.com/books/orchestrating-experiences/ Movie: Clueless https://www.imdb.com/title/tt0112697/ The Ready https://www.theready.com/ Brave New Work by Aaron Dignan https://www.bravenewwork.com/

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode comes from a very different field to design. Dr Hansi Singh is is Professor of physical climate science, University of Victoria.  A US Department of Energy Office of Science fellow and awardee. Specialist in Earth system modeling and high performance computing. Working group co-chair of the Community Earth System Model, funded by NSF.  And she uses all those amazing skills as CEO of Planette, a company specialising in AI-accelerated environmental forecasts to help inform decision making. == LINKS== == HANSI == - Planette: https://www.planette.ai/forecasts  - Hansi on LinkedIn: https://www.linkedin.com/in/hansi-singh-phd/ == ANDY == Website: https://www.polaine.com  Newsletter: https://pln.me/nws  Podcast: https://pln.me/p10  Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com  LinkedIn: https://www.linkedin.com/in/apolaine/  Mastodon: https://pkm.social/@apolaine  YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies. Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context and it is essential that organisations listen to and consider different ways of thinking and addressing user needs. Indi was a joy to speak with and this is a long episode, but she articulates her thinking and insights so well I could not bear to edit out more. TIMESTAMPS 00:00 Introduction 01:25 Indi's background 04:12 Origin's of design and strategic research - before UX research existed! 08:50 Persuading stakeholders to trust research 18:25 On Netflix, bias and unintentional harm 26:42 On Mental Models and interior cognition 33:20 The gobstopper/jawbreaker model 40:01 Thinking Styles 47:35 Why do companies still get this wrong all the time? 55:07 One small thing 56:52 Where to find Indi online 57:45 Outro SHOW LINKS INDI Website: https://indiyoung.com/ Indi on LinkedIn: https://www.linkedin.com/in/indiyoung/ Indi on BlueSky: https://bsky.app/profile/indiyoung.bsky.social Indi's Newsletter: https://indiyoung.substack.com Indi on Medium: https://indiyoung.medium.com Time to Listen - https://indiyoung.com/books-time-to-listen/ Practical Empathy - https://indiyoung.com/books-practical-empathy/ Mental Models: https://indiyoung.com/books-mental-models/ ANDY Website: https://www.polaine.com  Newsletter: https://pln.me/nws  Podcast: https://pln.me/p10  Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com  LinkedIn: https://www.linkedin.com/in/apolaine/  Mastodon: https://pkm.social/@apolaine  YouTube: https://www.youtube.com/@apolaine MENTIONS Lisa Dance's Today is the Perfect Day to Improve Customer Experiences: https://serviceease.net/book

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Has the product and design obsession with frameworks and process led to everyone working on autopilot, churning out a bland monoculture of design? When are they useful and when do they simply become a crutch? Have we hit "peak framework"? My guest is Jaimes Nel, founder of Path, a consultancy that helps organisations play the long game through design-led strategy. Jaimes was Head of Insight for pioneering service design agency Livework in the early years of service design practice. He's worked on service transformation for brands such as the NHS, BBC, Aviva, Johnson&Johnson, Ebay, GOV.UK / HMRC and led a transformation design team at Westpac in Australia, delivering their digital mortgage service. SHOW LINKS JAIMES • Path Ventures - https://pathventures.io • Jaimes on LinkedIn: https://www.linkedin.com/in/jaimesnel/ ANDY • Andy's website - https://www.polaine.com • Andy's coaching practice: https://www.polaine.com/coaching • Subscribe to Power of Ten - https://pln.me/p10 • Subscribe to Andy's newsletter Doctor's Note - https://pln.me/nws • Andy's YouTube channel -   https://www.youtube.com/@apolaine • Andy's online courses - https://courses.polaine.com • Andy on Mastodon - https://pkm.social/@apolaine • Andy on LinkedIn -  https://www.linkedin.com/in/apolaine/ • Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. While every app rushes to add an AI assistant, iA Writer's Oliver Reichenstein asks, "Why should I bother reading what you haven't written?"  Here he talks tells about the deep thinking behind the latest version 7 of IA Writer and the new feature that dims the text you paste from AI tools, keeping track of what is yours and what isn't. SHOW LINKS OLIVER iA - https://ia.net iA Writer - https://ia.net/writer iA Presenter - https://ia.net/presenter Writing with AI - https://ia.net/topics/writing-with-ai Oliver on Mastodon - @reichenstein@mastodon.net iA on Mastodon - @ia@mastodon.net ANDY Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Peter Merholz. We talked about the state of the design nation, the burst bubble of the Cambrian explosion of design from the last 10-15 years, product, business and the issue of mediocrity. Peter has worked at the intersection of design, technology, and humans for over 25 years. Currently, he's an independent consultant focused on improving the effectiveness of design organisations. He was a co-founder of Adaptive Path, acquired by Capital One in 2014 and he co-wrote Org Design for Design Orgs, still the premier book on building in-house design teams. He co-hosts the Finding Our Way podcast exploring design leadership along with another Adaptive Path co-founder, Jesse James Garrett. He also coined the word “blog.” Show Links Peter Peter's website: https://www.petermerholz.com Org Design for Design Orgs: https://www.petermerholz.com/writing/#orgdesign Finding Our Way podcast: https://findingourway.design/ Peter on Mastodon: https://sfba.social/@peterme Peter on LinkedIn: https://www.linkedin.com/in/petermerholz/ Andy Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode is Linn Vizard, one of Canada's leading advocates of service design who co-founded Service Design Toronto in 2013. She's the founder of, Made Manifest, a service design consultancy on a mission to make services better for Canadians, whether that's getting a blood test done, visiting City Hall to pay your property tax bill or buying the perfect luxury jewellery gift. Linn and Andy discussed the state of Service Design in a Product world. She argues the case that service design needs to focus on services for real world outcomes — services that actually get made and out there for people to use. Show Links Linn Linn Vizard on LinkedIn: https://www.linkedin.com/in/linnvizard/ Made Manifest: https://www.made-manifest.com Andy Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Diversity, Equity & Inclusion in the workplace should be driven by data and transparency. But, says Aparna Rae, it is not enough. The real work is deep structural change to the organisation if we are to make our systems more equitable, more fair, more just, and not take dignity and humanity away from people. Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode is Aparna Rae, an educator by training, innovator by chance and disrupter by choice who loves to solve problems, connect people and build power.  She is an award-winning multi-startup founder and founder of Moving Beyond, leveraging data to create workplaces that work for everyone, building products that solve complex DEI and people challenges using real-time Employee Voice & Impact data, grounded in human-centered design. In 2021, she joined a cadre of female founders - just 2% of all women-owned businesses whose companies reach $1M in revenue.  SHOW LINKS: APARNA Aparna's website: https://www.aparnarae.com Aparna's newsletter: https://aparnarae.substack.com ANDY Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

If you're a designer who has been told to “Prove your value.” “Justify your presence.” “Demonstrate impact.” only to find yourself throwing yourself against the wall of immutable organisational structure and culture, what do you do?" asks Sara Wachter-Boettcher Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest is author, strategist, facilitator, speaker and coach Sara Wacther-Boettcher recently wrote on Medium an insightful essay called "Hey designers, they're gaslighting you". She explains why these phrases have convinced designers that they're the problem — that if they just worked harder, they'd be taken seriously. But if just doing more we're going to fix the problem… it'd be fixed by now. SHOW LINKS SARA - Sara's website - https://www.sarawb.com - Sara on Medium - https://medium.com/@sara_ann_marie - Sara on LinkedIn - https://www.linkedin.com/in/saraboettcher/ - Hey designers, they're gaslighting you. - https://medium.com/nice-work-from-active-voice/hey-designers-theyre-gaslighting-you-e02e5a4d9cff - Design for Real Life - https://abookapart.com/products/design-for-real-life - Content Everywhere - https://rosenfeldmedia.com/books/content-everywhere/ - Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech - https://bookshop.org/p/books/technically-wrong-sexist-apps-biased-algorithms-and-other-threats-of-toxic-tech-sara-wachter-boettcher/11186625 - Per My Last E-Mail podcast - https://pmleshow.com ANDY • Andy's website - https://www.polaine.com • Subscribe to Power of Ten - https://pln.me/p10 • Subscribe to Andy's newsletter Doctor's Note - https://pln.me/nws • Andy's YouTube channel - https://www.youtube.com/@apolaine • Andy's online courses - https://courses.polaine.com • Andy on Mastodon - https://pkm.social/@apolaine • Andy on LinkedIn - https://www.linkedin.com/in/apolaine/ • Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. This episode's guest is Alison Coward, a strategist, workshop facilitator, coach, and an author with 20 years' experience in leading creative teams. Alison speaks about her professional journey, her perspective on collaboration in the creative industries, and the importance of workshops in a business environment. We discuss her book, "Workshop Culture: A Guide to Building Teams that Thrive", and the five pillar system it presents - alignment, cohesion, communication, design, and change.  Show Links This show's web page Alison Workshop Culture book site Bracket Creative Alison on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy's YouTube channel Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She's managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization.  Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too! Show Links This show's web page Kate Kate's website Kate on LinkedIn Kate on Twitter The Service Organization book site Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

"Unlocking Creative Leadership with Andy Polaine" is a captivating journey into the realm of leadership infused with creativity. In this enlightening program, Andy Polaine, a seasoned design and innovation luminary, delves into the powerful synergy between creativity and effective leadership. By demystifying the dynamics of creative thinking within a leadership context, participants are equipped with invaluable tools and insights to spark innovation, cultivate collaboration, and ignite inspiration among their teams. Through a rich tapestry of real-world examples and practical strategies, attendees not only gain a profound understanding of the interconnectedness of creativity and leadership but also learn how to harness these forces to propel their teams and organizations towards success in the ever-shifting landscape of modern business and design. With Andy Polaine as your guide, this transformative experience empowers leaders to tap into their innate creativity, fostering an environment where innovation flourishes, and teams thrive. By embracing a holistic approach that integrates creativity into leadership, participants are equipped to break free from conventional thinking and tackle complex challenges with ingenuity. This program serves as a beacon for those seeking to unlock their own creative leadership potential, propelling their teams towards greater heights and navigating the evolving terrain of business and design with confidence and innovation at the helm. Website: https://www.polaine.com/

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Dr Pierce Otlhogile-Gordon, known as Doctor OG, an innovation catalyst, researcher, facilitator, and evaluator, based in Botswana. Pierce is impassioned by the space between transformation and liberation, and researches the complexity, evaluation, and emergence of design and innovation across the world. Here we explore what that space between transformation and liberation actually is, the issues of power dynamics of politics in design, and why Human-Centred Design (HCD) can often exacerbate problems as opposed to being their solution. Show Links This show's web page Pierce Moving Beyond Equity Intuition Lab Pierce on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

In this episode of Creative Leaders Unplugged Andy Polain is our guest. He's a Design Leadership Coach, Service Designer, Educator, Writer, Podcaster and Speaker. We discuss navigating the leadership dip, the changing landscape of work, the importance of coaching and safe spaces for conversation, and the need for authentic leadership. We also touch on the concept of imposter syndrome, performative leadership, and the importance of aligning with one's true self.

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Sheryl Cababa, author of Closing the Loop: Systems Thinking for Designers. Sheryl is a design researcher and strategist, and is the chief strategy officer at Substantial, a research insights and development studio based in Seattle. Her practice is focused on systems thinking and equity center design, and she's worked with a diverse base of clients, including the Gates Foundation, Microsoft, Ikea, and Khan Academy. Show Links This show's web page Sheryl Sheryl on LinkedIn Sheryl at Substantial Sheryl on Twitter Closing the Loop: Systems Thinking for Designers Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Alex Schmidt, author of Deliberate Intervention: Using Policy and Design to Blunt the Harms of New Technology. Alex has pursued interests in public service and design through different avenues over her career. As an award-winning reporter and producer for NPR and others, she covered arts, business, technology, and urban development. Alex has published work in The New Yorker and The Los Angeles Times , among other outlets. Her writing about UX, privacy, and other design topics has appeared in A List Apart and The Columbia Journalism Review. As a researcher, strategist, and UX designer, Alex has worked both for agencies and in the public sector. Her greatest interest lies in the wicked problems inherent in enterprise design and the mysterious ways of large systems. Show Links This show's web page Alex Alex on LinkedIn Alex on Twitter Alex's personal website Deliberate Intervention book Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is the wonderful Abby Covert, an author, teacher and community leader in the field of information architecture who aims to make information architecture and sensemaking skills accessible to everyone. Abby's first book, How to Make Sense of Any Mess, demystified information architecture into a practical skillset that anyone can apply to any context where sense might need to be made. She recently published her second book, Stuck? Diagrams Help a field guide for the trek from diagram novice to diagram nerd. Show Links This show's web page Abby Abby's website Stuck? Diagrams Help How to Make Sense of Any Mess Abby's Etsy shop Abby on LinkedIn Abby on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Andy Polaine is a designer, educator, writer and podcast guy. He hosts the wonderful 'Power of Ten' podcast. Andy is known for his work as a service designer, innovation consultant and professional executive coach. Don't forget — please support the podcast and all the things over at https://patreon.com/nearfuturelaboratory. Your support would be very much appreciated. Oh, also? Please rate and write a review of the podcast over on Apple Podcasts. That stuff really does help! Thank you! Julian

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Natalie Dunbar, UX-focused content strategist with a unique blend of skills as a journalist, content writer, and user experience researcher. Natalie excels in balancing the creation of delightful user experiences with strategic content that supports the needs of a business or organization. She is author of the newly released Rosenfeld Media book, From Solo to Scaled: Building a Sustainable Content Strategy Practice. Here Natalie talks about the various flavours and roles of content, the challenges and key inflection points as content teams scale. Thanks to Rosenfeld Media, listeners can get Natalie's book at 20% off the purchase price when you purchase directly from them using the code, POWEROFTENSTS. Show Links This show's web page Natalie Natalie's website Natalie on Twitter Natalie on Instagram Natalie on LinkedIn Natalie's Newsletter Women Talk Design  The Content Strategy Los Angeles meetup group. Natalie's book - From Solo to Scaled: Building a Sustainable Content Strategy Practice. Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Featured Links: Follow Andy on LinkedIn, Twitter and Mastodon | Andy's website | Andy's 'Mind Your Product Language' Speaker Deck from MTP Engage Hamburg 2022 | Buy Andy's book 'Service Design' | Andy's newsletter 'Doctor's Note' | Andy's podcast 'The Power of Ten' 

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jason Mesut who many know from IXDA conferences and his writing on Medium, particularly Shaping Design. Here we talk about design's role in helping cope with the complex wicked problems facing us, design leadership, design teams and how they self-reflect, direct their future and develop others. Show Links This show's web page Jason Jason on LinkedIn Jason on Twitter Jason on Medium Shaping Design Resonant Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is my friend and ex-colleague, Joff Outlaw, Managing Director of DesignIt for Australia and New Zealand, having taken over from Katja Forbes who was on the show a few months ago. Joff has led design and consulting teams across the UK and Australia, with project work spanning across all industry verticals. He has a passion for Design, CX consulting and building successful and happy teams.  Here Joff talks about his key passion of helping clients through the sales process, which means taking the the time to truly understand an organisation's short term and long term goals. And why he hates sourdough. Show Links This show's web page Joff Joff on LinkedIn DesignIt The Perfect Sourdough Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is KA McKercher, a designer and writer living on Aboriginal land in Australia. They have over 10 years experience leading social innovation and co-design approaches across Australia and New Zealand, previously working as Principal at The Australian Centre of Social Innovation, the Innovation Unit and the NSW government. Most recently KA has gone independent offering service design and co-design training, coaching, resources and support for senior leaders. Show Links This show's web page KA Beyond Sticky Notes KA on LinkedIn KA on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Seb Chan, Chief Experience Officer at ACMI - the Australian Centre for the Moving Image in Melbourne - championing human centred design approaches across the museum. Prior to ACMI, Seb led the digital renewal and transformation of the Cooper Hewitt Smithsonian Design Museum in New York (2011–15) and the Powerhouse Museum's pioneering work in open access, mass collaboration and digital experience during the 2000s. He's also Adjunct Professor, School of Media and Communications, in the College of Design and Social Context at RMIT. In this episode we talk about Seb's work, but also some of the history of interactive media that informs our views and understanding of where the state of the art is today. Show Links This show's web page Seb Seb on Medium Seb's site, Fresh and New Most of which is now a newsletter Seb on LinkedIn Seb on Twitter ACMI The Robin Sloan piece Seb mentions The backstory on the Cooper Hewitt interactivity Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Thejus Chakravarthy, an operational consultant that focuses on people, process, and technology, in that order. Currently, he says he has his hands full as the full-time COO of one company and a C-suite consultant for another. His primary focus is on how we can make work suck less. To that end, he spent 15 years designing instructional systems, the last 5 years expanding into operational systems, and wrote Brushfire and The Flywheel and The Lever. In this episode we talk about why operations is the place to make the structural changes in organisations to make work suck less and why systems thinking is the underlying key to it all. Show Links Show homepage and transcripts Thejus Thejus's website Thejus's newsletter, Hircinous Brushfire The Flywheel and The Lever Thejus on LinkedIn Thejus on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Teresa Torres, an internationally acclaimed author, speaker, and coach. She teaches a structured and sustainable approach to continuous discovery that helps product teams infuse their daily product decisions with customer input. She's coached hundreds of teams at companies of all sizes, from early-stage start-ups to global enterprises, in a variety of industries and is the author of the book Continuous Discovery Habits. In this episode we talk about continuous discovery habits, why discovery is a team sport and not just the domain of design, and why product (and service) teams need to address the ethics of what they're creating. Show Links Show homepage and transcripts Theresa Teresa's blog - ProductTalk Teresa's online courses Teresa on Twitter Teresa on Linkedin Teresa on YouTube Teresa's Membership Community Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jorge Arango, a consultant, author, speaker, and educator and host of The Informed Life, a podcast that explores how people organize information to get things done on which I was a guest. Jorge is the co-author of the famous “polar bear book”, Information Architecture: For the Web and Beyond, that he wrote with Louis Rosenfeld, Peter Morville. More recently he published Living in Information: Responsible Design for Digital Places. We talked about organising information, personal knowledge management systems and why gardens are the best metaphor for working with complexity. Show Links Episode page & transcripts  Jorge Jorge's website The Informed Life podcast Jorge's talks Jorge's CCA page. Jorge on Twitter Jorge on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest this week is Tutti Taygerly, returning to the show for a second time. Tutti is an executive leadership coach and professional speaker. She supports CEOs and tech leaders to embrace their unique leadership style to achieve professional impact. She works closely with women, people of color, and immigrants and has a particular love for “difficult” people. Previously she was a design leader at design firms, startups, and large companies including Disney and Facebook. She has written for Business Insiderand Fast Company and in this episode she talks about her new book Make Space to Lead that shows high achievers how to reframe our relationship to work. Show Links Episode page & transcripts  Tutti Tutti's website Tutti's book Tutti on LinkedIn Tutti on Twitter Tutti on Medium Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. In this episode my guest Nir Hindi, Founder of The Artian and host of The Artian podcast, speaks of the power of art to drive originality and novelty in business and why he believes it is necessary for the future of organizations.  Show Links Episode page and transcripts Nir Nir on LinkedIn Nir on Twitter The Artian The Artian podcast Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Join Andy Wright and Sarah Nguyen in another episode to discuss two powerful talks from Never Not International Women's Day - ‘Until your fear of me isn't my problem' with Tanarra Schneider, and ‘Until we flip the question' with Andy Polaine. Tanarra is a Managing Director at Accenture Interactive, leading Design in the Midwest. She spills the tea about the outcomes of a system predicated on the fear of women's success. Dr. Andy Polaine is a designer, educator, coach and writer who helps clients build and grow their own design and innovation capability, transform their organisations and themselves. Andy flips the question from “what should we do?” to “what should we stop doing?” and dealing with the underlying structural issues that create inequity. Watch their talks at https://nniwd.nevernotcreative.org/. More at https://nevernotcreative.org/ Big thanks to Streamtime - https://streamtime.net/ --- Send in a voice message: https://anchor.fm/nevernotcreative/message

Amy O'Keefe is the Studio Director of Northwestern university's Master of Science and Engineering Design Innovation program, where she leads the human-centered service design studio. We talk about how the pandemic and the expanding awareness of systemic racism might change services, design, project partnerships, service design studio courses, and communities of practice in design education. Show Host: Dawan Stanford   Show Summary Amy was always interested in experience design, but in the early 90s, there wasn't a specific discipline teaching it, so Amy had to find her own path by way of studying English literature and architecture during her college years. Her senior thesis — an examination of how people experience memorial architecture, with a focus on the Holocaust Memorial Museum in Washington, D.C. — was her first real foray into human-centered design and experience design. Her original intention to continue studying architecture in graduate school changed after taking a job at the Art Institute of Chicago, where she had the opportunity to dig into digital technology. Instead, she pivoted into a fifteen-year career designing digital products and services. Eventually, Amy returned to university for a graduate degree in product design. She began teaching service design while finishing up her graduate work. Our conversation takes a look at the world today through a service design lens and talks about how service design is changing — and how it needs to continue to change — in response to what's happening around us right now.   Listen in to learn more about: Systemic racism and its effects on service design Ways to ensure service design is focused on equity for marginalized populations Some of the projects Amy and her students have worked on in healthcare and social impact spaces Northwestern's Student Health Leaders project The value of design communities finding ways to connect and converse with one another Fluid Hive's Adapt, Respond, and Evolve experience Service Ecosystems and Chicago's Center on Halsted as a great example   Our Guest's Bio   Amy O'Keefe is the Studio Director of Northwestern University's Master of Science in Engineering Design Innovation (EDI) program, where she leads the Human-Centered Service Design Studio.   Amy frequently partners with physicians and healthcare organizations to bring a human-centered approach to addressing complex medical issues. Amy has consulted on service, experience, and integrated multi-channel initiatives for Fortune 50 retail and global Am Law 100 clients. Her professional background includes more than a decade leading multi-disciplinary service, product design, and development at a Chicago-based tech startup acquired by Thomson Reuters. Amy received her MS in Product Design and Development Management from Northwestern. As an undergraduate, Amy embraced the Liberal Arts, majoring in English at Davidson College and studying Architecture in Florence, Italy.   A sampling of Amy's recent studio collaborations includes: a partnership with Procter & Gamble that led to the 2016 launch of the integrated laundry service, Tide Spin; engagement with Northwestern Medicine and Lurie Children's Hospital resulting in lead findings presented at the 2016 American College of Allergy, Asthma and Immunology (ACAAI) Annual Scientific Meeting; and engagement with Penn Medicine's Anesthesiology and Critical Care team informing the best practices for patient awareness and management of postoperative delirium discussed at the 2016 American Society of Anesthesiologists' Brain Health Summit.   She is a founding member of the Integrated Design Innovation consortium (IDI) and is working with colleagues from peer programs at University of Pennsylvania, MIT, Carnegie-Mellon, Harvard and several other schools to establish, evolve, and expand the category of Integrated Design Innovation programs in engineering education.     Show Highlights   [01:36] Amy's “crooked” path to service design. [03:35] Amy defines intentional design. [03:51] Her job at the Art Institute of Chicago was her introduction to the idea of digital design and creating digital experiences. [04:49] Pursuing a graduate degree in product design and teaching service design. [07:22] Looking at the world and current events through a service design lens. [08:15] Amy talks about how most of our daily and activity journey maps broke this year. [09:10] The responsibility of service designers in our current environment. [11:05] How systemic racism and other world events has affected how service design works and the way Amy teaches service design. [12:26] Amy's work on a new framework to encourage a better understanding of all stakeholders and complex adaptive systems in a problem space. [13:28] The need for service designers to understand the various privileges, power, and identities of potential stakeholders. [14:39] How many service design tools are problematically designed for an idealized world that doesn't reflect reality, and how Amy helps students to dig for more accurate insights. [15:22] Service design, acknowledging risk, and running design prototypes to test the impact on marginalized populations. [16:45] Putting ethics first as a service designer. [17:25] Amy talks about how she chooses projects for her classes. [18:35] Amy offers examples of some of her students' projects. [19:30] The Student Health Leaders project at Northwestern. [23:58] Solving versus responding when it comes to problem spaces. [26:46] Ways in which the various design practice communities are starting to come together to share ideas and have conversations about the work. [32:06] Amy asks Dawan to talk about Fluid Hive's Adapt, Respond, and Evolve experience. [34:03] The value of bringing leaders from many different schools together to talk about the current challenges and to share lessons learned. [35:38] The definition of a service ecosystem. [36:30] Amy talks about Chicago's Center on Halsted's LGBTQ service ecosystem. [38:42] Amy recommends looking up the Fogo Island Inn and Zita Cobbs' Service Design Network conference presentation. [40:47] Books and other resources Amy recommends for learning more about service design. [42:27] Where to find out more about Amy and her work.     Links   Amy at Northwestern University Amy on LinkedIn Engineering Design Innovation at Northwestern University Zita Cobbs and the Crisis of Belonging Book Recommendation: Service Design: From Insight to Implementation, by Andy Polaine, Lavrans Løvlie, and Ben Reason Book Recommendation: Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life, by Eric Klinenberg Book Recommendation: Small Is Beautiful: Economics as if People Mattered, by E. F. Schumacher Book Recommendation: The Color of Law: A Forgotten History of How Our Government Segregated America, by Richard Rothstein     Other Design Thinking 101 Episodes You Might Like   Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17   Designing Culture at Work + Social Innovation + Necessary Disquiet with Laurie Currie — DT101 E29   Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43   ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

Amy O'Keefe is the Studio Director of Northwestern university’s Master of Science and Engineering Design Innovation program, where she leads the human-centered service design studio. We talk about how the pandemic and the expanding awareness of systemic racism might change services, design, project partnerships, service design studio courses, and communities of practice in design education. Show Host: Dawan Stanford   Show Summary Amy was always interested in experience design, but in the early 90s, there wasn’t a specific discipline teaching it, so Amy had to find her own path by way of studying English literature and architecture during her college years. Her senior thesis — an examination of how people experience memorial architecture, with a focus on the Holocaust Memorial Museum in Washington, D.C. — was her first real foray into human-centered design and experience design. Her original intention to continue studying architecture in graduate school changed after taking a job at the Art Institute of Chicago, where she had the opportunity to dig into digital technology. Instead, she pivoted into a fifteen-year career designing digital products and services. Eventually, Amy returned to university for a graduate degree in product design. She began teaching service design while finishing up her graduate work. Our conversation takes a look at the world today through a service design lens and talks about how service design is changing — and how it needs to continue to change — in response to what’s happening around us right now.   Listen in to learn more about: Systemic racism and its effects on service design Ways to ensure service design is focused on equity for marginalized populations Some of the projects Amy and her students have worked on in healthcare and social impact spaces Northwestern’s Student Health Leaders project The value of design communities finding ways to connect and converse with one another Fluid Hive’s Adapt, Respond, and Evolve experience Service Ecosystems and Chicago’s Center on Halsted as a great example   Our Guest’s Bio   Amy O’Keefe is the Studio Director of Northwestern University's Master of Science in Engineering Design Innovation (EDI) program, where she leads the Human-Centered Service Design Studio.   Amy frequently partners with physicians and healthcare organizations to bring a human-centered approach to addressing complex medical issues. Amy has consulted on service, experience, and integrated multi-channel initiatives for Fortune 50 retail and global Am Law 100 clients. Her professional background includes more than a decade leading multi-disciplinary service, product design, and development at a Chicago-based tech startup acquired by Thomson Reuters. Amy received her MS in Product Design and Development Management from Northwestern. As an undergraduate, Amy embraced the Liberal Arts, majoring in English at Davidson College and studying Architecture in Florence, Italy.   A sampling of Amy’s recent studio collaborations includes: a partnership with Procter & Gamble that led to the 2016 launch of the integrated laundry service, Tide Spin; engagement with Northwestern Medicine and Lurie Children’s Hospital resulting in lead findings presented at the 2016 American College of Allergy, Asthma and Immunology (ACAAI) Annual Scientific Meeting; and engagement with Penn Medicine’s Anesthesiology and Critical Care team informing the best practices for patient awareness and management of postoperative delirium discussed at the 2016 American Society of Anesthesiologists’ Brain Health Summit.   She is a founding member of the Integrated Design Innovation consortium (IDI) and is working with colleagues from peer programs at University of Pennsylvania, MIT, Carnegie-Mellon, Harvard and several other schools to establish, evolve, and expand the category of Integrated Design Innovation programs in engineering education.     Show Highlights   [01:36] Amy’s “crooked” path to service design. [03:35] Amy defines intentional design. [03:51] Her job at the Art Institute of Chicago was her introduction to the idea of digital design and creating digital experiences. [04:49] Pursuing a graduate degree in product design and teaching service design. [07:22] Looking at the world and current events through a service design lens. [08:15] Amy talks about how most of our daily and activity journey maps broke this year. [09:10] The responsibility of service designers in our current environment. [11:05] How systemic racism and other world events has affected how service design works and the way Amy teaches service design. [12:26] Amy’s work on a new framework to encourage a better understanding of all stakeholders and complex adaptive systems in a problem space. [13:28] The need for service designers to understand the various privileges, power, and identities of potential stakeholders. [14:39] How many service design tools are problematically designed for an idealized world that doesn’t reflect reality, and how Amy helps students to dig for more accurate insights. [15:22] Service design, acknowledging risk, and running design prototypes to test the impact on marginalized populations. [16:45] Putting ethics first as a service designer. [17:25] Amy talks about how she chooses projects for her classes. [18:35] Amy offers examples of some of her students’ projects. [19:30] The Student Health Leaders project at Northwestern. [23:58] Solving versus responding when it comes to problem spaces. [26:46] Ways in which the various design practice communities are starting to come together to share ideas and have conversations about the work. [32:06] Amy asks Dawan to talk about Fluid Hive’s Adapt, Respond, and Evolve experience. [34:03] The value of bringing leaders from many different schools together to talk about the current challenges and to share lessons learned. [35:38] The definition of a service ecosystem. [36:30] Amy talks about Chicago’s Center on Halsted’s LGBTQ service ecosystem. [38:42] Amy recommends looking up the Fogo Island Inn and Zita Cobbs’ Service Design Network conference presentation. [40:47] Books and other resources Amy recommends for learning more about service design. [42:27] Where to find out more about Amy and her work.     Links   Amy at Northwestern University Amy on LinkedIn Engineering Design Innovation at Northwestern University Zita Cobbs and the Crisis of Belonging Book Recommendation: Service Design: From Insight to Implementation, by Andy Polaine, Lavrans Løvlie, and Ben Reason Book Recommendation: Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life, by Eric Klinenberg Book Recommendation: Small Is Beautiful: Economics as if People Mattered, by E. F. Schumacher Book Recommendation: The Color of Law: A Forgotten History of How Our Government Segregated America, by Richard Rothstein     Other Design Thinking 101 Episodes You Might Like   Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17   Designing Culture at Work + Social Innovation + Necessary Disquiet with Laurie Currie — DT101 E29   Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43   ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

In the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world. My guest in this episode is Jim Kalbach (https://www.linkedin.com/in/kalbach/) , an author, speaker, and instructor in design, customer experience, and strategy. Jim has worked with many large companies and is currently Head of Customer Experience at MURAL (https://mural.co/) , the leading online whiteboard. He is the author of Designing Web Navigation (http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108/ref=sr_1_1?ie=UTF8&qid=1314717308&sr=8-1) , Mapping Experiences (http://shop.oreilly.com/product/0636920038870.do) and, most recently, the Jobs to be Done playbook (https://rosenfeldmedia.com/books/jobs-to-be-done-book/) . Show Links Jim’s website, Experiencing Information (https://experiencinginformation.com/) Jim Kalbach on LinkedIn (https://www.linkedin.com/in/kalbach/) Jim on Twitter (https://twitter.com/JimKalbach) The Jobs to be Done playbook (https://rosenfeldmedia.com/books/jobs-to-be-done-book/) Designing Web Navigation (http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108/) Mapping Experiences (http://shop.oreilly.com/product/0636920038870.do) MURAL (https://mural.co/) This episode's links and notes (https://www.polaine.com/podcasts/power-of-ten/jim-kalbach-jobs-to-be-done/) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact) (https://www.polaine.com/)

This episode was brought to you by This is Doing - Design & Innovation Online Learning Support This is HCD by becoming a Premium subscriber. In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick. To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. This caused alarm to the Irish and the Irish Government at the time, But rather tackle and provide a safe refuge for these people who are vulnerable, they created this scheme to detract or reframe that the Irish “social welfare system was in some way attracting asylum seekers to this state”. Some people listening may ask how this topic is related to Design - it is absolutely interrelated. The awful experiences that Bulelani and the thousands of people in the Direct Provision scheme are facing, as a direct result of a system that was created by the Irish Government in 1997.  This episode is an example of a system that was NOT created from a human-centred perspective - not in the slightest. As an Irish person, I am extremely embarrassed that this scheme is still in existence. An updated new Irish Government has committed to dissolving Direct Provision, but we discuss in this episode what that might look like. Bulelani Mfaco on Twitter Donate to Bulelani  MASI Website This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/policies/listener for privacy information.

This episode was brought to you by This is Doing - Design & Innovation Online Learning Support This is HCD by becoming a Premium subscriber. In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick. To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. This caused alarm to the Irish and the Irish Government at the time, But rather tackle and provide a safe refuge for these people who are vulnerable, they created this scheme to detract or reframe that the Irish “social welfare system was in some way attracting asylum seekers to this state”. Some people listening may ask how this topic is related to Design - it is absolutely interrelated. The awful experiences that Bulelani and the thousands of people in the Direct Provision scheme are facing, as a direct result of a system that was created by the Irish Government in 1997.  This episode is an example of a system that was NOT created from a human-centred perspective - not in the slightest. As an Irish person, I am extremely embarrassed that this scheme is still in existence. An updated new Irish Government has committed to dissolving Direct Provision, but we discuss in this episode what that might look like. Bulelani Mfaco on Twitter Donate to Bulelani  MASI Website This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/policies/listener for privacy information.

This episode was brought to you by This is Doing - Design & Innovation Online Learning In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it? https://muledesign.com/speaking/erika-hall Buy Gerry McGovern's new book 'World Wide Waste' Support This is HCD by becoming a Premium subscriber. This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium   See omnystudio.com/listener for privacy information.

We need your support. Show some love by becoming a Premium Member. Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management. This is Doing See our current innovation courses This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium See omnystudio.com/listener for privacy information.

Enjoy our content? Support This is HCD by becoming a Premium Member Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design, of thinking deeply about how things work for everyone - not simply how beautiful they look. Links in this episode Eric Meyer / https://meyerweb.com/ World Wide Waste book / https://gerrymcgovern.com/books/world-wide-waste/ This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium See omnystudio.com/listener for privacy information.

Enjoy our content? Support This is HCD by becoming a Premium Member Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. In this session, I'm chatting with Jeremy Keith. Jeremy is a philosopher of the internet. Every time I see him speak, I'm struck by his calming presence, his brilliant mind and his deep humanity. Jeremy makes websites with Clearleft. His books include DOM Scripting, Bulletproof Ajax, HTML5 for Web Designers, Resilient Web Design, and, most recently, Going Offline. Hailing from Erin's green shores, Jeremy maintains his link with Irish traditional music, running the community site The Session. He also indulges a darker side of his bouzouki playing in the band, Salter Cane. You can find out more about Jeremy at adactio.com.  https://dannyvankooten.com/website-carbon-emissions/ http://designingforperformance.com/ https://idlewords.com/2020/03/we_need_a_massive_surveillance_program.htm Learn more about Gerry McGovern's World Wide Waste book  Join our live online Coffee Timeevents every Tuesday and Thursday during the pandemic with a surprise guest each time :-) This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium See omnystudio.com/listener for privacy information.

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