Podcast appearances and mentions of mike monteiro

Mike Monteiro is cofounder and design director of Mule Design, an interactive design studio whose work has been called "delightfully hostile" by The New Yorker. He's written four books: Design Is a Job, You're My Favorite Client, Ruined by Design, and The Collected Angers. He's not as smart as his wife, as courageous as his daughter, or as charming as his dog. He's pretty much given up on tech and is considering a future as a lighthouse keeper or record store owner, or maybe opening a record store in a lighthouse.

In this episode of The UX Consultants Lounge, host Kyle Soucy sits down with two legendary figures in the UX and design consulting world: Erika Hall and Mike Monteiro, co-founders of Mule Design. Known for their honesty, wit, and willingness to challenge the status quo, Erika and Mike bring decades of experience—and a few well-placed truth bombs—to this candid conversation about UX consulting.Key Topics Covered:The Origin of Mule Design: Why they chose the name Mule and how it represents their approach to consulting—doing the work with intelligence, honesty, and integrity.Lessons from the Trenches: The challenges of running a consultancy, firing clients, dealing with contracts, and why you always need a good lawyer.The Current UX Climate: Why UX professionals are not to blame for recent industry turbulence, and the role speculative tech growth has played in overhiring and layoffs.Being “The Helpers”: Mike and Erika's advice on contributing to meaningful work—whether in civic tech, local organizations, or community projects—and embracing the value of problem-solving skills.Marketing and Business Development: The importance of putting yourself out there authentically. Erika shares how being consistent and unapologetic about your expertise helps clients find you, while Mike encourages consultants to embrace honesty and avoid sounding like machines.Why Authenticity Matters: A bold call to action for UX consultants to stop trying to fit in, stop being bland, and start telling hard truths—because that's what clients actually need.When asked to describe UX consulting in one word, Erika says, “Lost”, and Mike delivers a punch: “Dead.” Listen to the episode to hear their powerful explanations and why the future of consulting requires honesty, backbone, and humanity.Connect with Us:Host: Kyle Soucy: Website | LinkedinGuest: Erika Hall: Website | LinkedinGuest: Mike Monteiro: Website | Linkedin- - - - -Links and Resources Mentioned:Books by Erica and Mike: https://www.mulebooks.com/Erika's business model talk: The Business Model is the Grid (Confab)https://conffab.com/presentation/the-business-model-is-the-grid/Mike's infamous talk: “F** You, Pay Me”* (Creative Mornings) -https://youtu.be/jVkLVRt6c1U?si=YfFLEeoUe2EkpWmoSubmit a question or story: Have a question or topic that you'd like us to cover in a future episode and/or want to share an anonymous consulting story? Submit your questions and stories. Don't want to miss an episode? Be sure to sign up for the podcast newsletter.Thanks for tuning in! Don't forget to subscribe and leave a review on Apple Podcasts, Spotify, or your favorite podcast platform. I can't wait to have you back in the lounge for our next episode!

[Design] Resenha do livro "Ruined by design: how designers destroyed the world and what we can do to fix it", de Mike Monteiro. O texto escrito ⁠está nesse link⁠. Esse é um livro sobre ética no trabalho que acredito que todas as pessoas ganhariam lendo: não apenas designers, mas engenheiros, desenvolvedores, gerentes de projeto, assim como todas as pessoas envolvidas no lançamento e manutenção de um produto no mercado. Bom, infelizmente ainda não tem a versão em português, mas se você quiser ler no original em inglês, é só clicar nesse link para adquirir o seu na Amazon do Brasil. Aqui o link para a resenha do livro que explica como fazer produtos viciantes (chama-se Hooked, do Nyr Eyal). Lembrando que você pode ouvir todos os episódios, fazer comentários e comprar o livro nesse link: www.minhaestantecolorida.com.

This episode of the panel dives into the complexities and shortcomings of WordPress' media library. William Bay leads the conversation by suggesting features like the ability to view all used images and the option to toggle between infinite scroll and pagination for enhanced user experience. Alongside him, Sé Reed and Jason Cosper emphasize the need for advanced search functionalities and better documentation. They also bring up the vital issue of data-driven decision-making in WordPress development. Sé Reed takes particular issue with Otto's comment suggesting that people prefer creating new things to iterating on existing features, arguing that decisions impacting a CMS that powers a large chunk of the web should be based on solid data rather than assumptions. Throughout the episode, despite tackling weighty topics, the panelists maintain a sense of humor and camaraderie, joking about using the podcast as a form of "WordPress therapy" and poking fun at the episode's length. Overall, the discussion uncovers several user pain points and poses important questions about the platform's ongoing development. Links: https://flauntyoursite.com/ https://wpwatercooler.com/wpwatercooler/ep130-building-a-photography-site-using-wordpress/ https://github.com/WordPress/gutenberg/pull/53788 Site editor:

Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: Mike's book, Design is a Job Ethics in design Designing society so that ethical behavior becomes the norm   Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His latest book is the second edition of Design Is a Job.   Show Highlights [00:39] How Mike got into design during graduate school. [03:54] His first job in desktop publishing and printing taught him to measure work in 30-minute increments. [06:04] Moving into writing books. [07:32] Mike's book, Design is a Job, was written to help designers with the ins and outs of being a professional designer. [10:57] Why Mike felt it was time to revise the book. [13:23] The “revised” edition changed so much, it's basically a different book. [14:33] Mike talks about some of the new ideas in the revised edition. [15:12] Designers moving from contractors to employees. [18:02] The importance of ethical behavior and ethical decisions. [18:15] Mike's butcher metaphor. [24:35] What companies and society can do to create an environment that encourages ethical behavior. [26:52] The first steps on the path to a more ethical world. [30:58] Finding his place in the semi post-pandemic world. [34:13] Knowing when it's time to get off the stage. [35:48] Speaking only if you can improve the silence. [37:05] Getting older and realizing the value of listening. [38:34] How do we redesign power so that it can inoculate itself against power's darker aspects? [42:14] The messiness of the world today, and how should designers work within that world to make it a better place? [45:07] There is always a cost to the ethical choice.   Links Mike on Twitter Mike on Medium Mule Design Mule Design on Twitter Ruined By Design Creative Mornings Podcast, F*ck You, Pay Me with Mike Monteiro Creative Mornings HQ: Let's Make Mistakes Intercom: Mule Design's Mike Monteiro on responsibility in experience design Invision: Mike Monteiro: Design is Political Creative Bloq: Why designers need to stick to their guns Webstock ‘13: Mike Monteiro - How Designers Destroyed the World Interview with Mike by Clearleft   Books By Mike Monteiro Design is a Job You're My Favorite Client Ruined By Design: How Designers Destroyed the World, and What We Can Do to Fix It The Collected Angers   Other Design Thinking 101 Episodes You Might Like Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112

Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: Mike's book, Design is a Job Ethics in design Designing society so that ethical behavior becomes the norm   Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His latest book is the second edition of Design Is a Job.   Show Highlights [00:39] How Mike got into design during graduate school. [03:54] His first job in desktop publishing and printing taught him to measure work in 30-minute increments. [06:04] Moving into writing books. [07:32] Mike's book, Design is a Job, was written to help designers with the ins and outs of being a professional designer. [10:57] Why Mike felt it was time to revise the book. [13:23] The “revised” edition changed so much, it's basically a different book. [14:33] Mike talks about some of the new ideas in the revised edition. [15:12] Designers moving from contractors to employees. [18:02] The importance of ethical behavior and ethical decisions. [18:15] Mike's butcher metaphor. [24:35] What companies and society can do to create an environment that encourages ethical behavior. [26:52] The first steps on the path to a more ethical world. [30:58] Finding his place in the semi post-pandemic world. [34:13] Knowing when it's time to get off the stage. [35:48] Speaking only if you can improve the silence. [37:05] Getting older and realizing the value of listening. [38:34] How do we redesign power so that it can inoculate itself against power's darker aspects? [42:14] The messiness of the world today, and how should designers work within that world to make it a better place? [45:07] There is always a cost to the ethical choice.   Links Mike on Twitter Mike on Medium Mule Design Mule Design on Twitter Ruined By Design Creative Mornings Podcast, F*ck You, Pay Me with Mike Monteiro Creative Mornings HQ: Let's Make Mistakes Intercom: Mule Design's Mike Monteiro on responsibility in experience design Invision: Mike Monteiro: Design is Political Creative Bloq: Why designers need to stick to their guns Webstock ‘13: Mike Monteiro - How Designers Destroyed the World Interview with Mike by Clearleft   Books By Mike Monteiro Design is a Job You're My Favorite Client Ruined By Design: How Designers Destroyed the World, and What We Can Do to Fix It The Collected Angers   Other Design Thinking 101 Episodes You Might Like Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112

David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: How cognitive biases affect the way we think and design Inclusive design David's Assumption Audit How participatory design shifts power Why businesses can struggle with ethics Where should we go in the future of design? Our Guest David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers workshops and presentations on inclusive design and the role of bias in making decisions. He has presented at TEDNYC, SXSW Interactive, Confab, Button, An Event Apart, UX Copenhagen, UX Days Tokyo, and more on topics at the intersection of bias, design, and social justice.   Show Highlights [01:51] How Iris Bohnet's talk, What Works: Gender Equality By Design helped David connect his work in UX/content strategy with cognitive bias. [02:28] The role of pattern recognition in racial and gender discrimination. [03:20] How David started learning about cognitive biases and starting the Cognitive Bias podcast. [03:59] Writing a book, and shifting his consulting into inclusive design and designing for cognitive bias. [05:37] Why it's important for designers to slow down and take time to think about how cognitive biases may be affecting the design decisions they are making. [07:29] David's advice for those wanting to start to learn about cognitive bias and inclusive design. [07:47] Using what you value most as a north star when designing. [08:40] David's “assumption audit” five-question exercise to do before starting a project. [10:56] Two places where a lot of people struggle when it comes to inclusive design. [13:18] Giving a voice and power to the people you are designing for. [15:17] Dawan mentions the fear of starting, and the need for discomfort training. [15:42] David mentions Mike Monteiro, who talks about needing to be able to wrestle with your discomfort. [18:33] A look at the problems with, and ethics of, collecting personal data. [19:33] It's always best to think about inclusivity and cognitive biases as early as possible in a project, but at least before you take an expensive step. [21:21] David offers a great question for an applicant to ask in a job interview. [23:26] Facebook's natural engagement graph, and why businesses can struggle with ethics. [28:29] How people approach design research and ethics is changing. [28:44] Participatory design's power map. [29:43] Looking at the city of Philadelphia's work with the Office of Homeless Services. [31:46] Connecting the locus of power to the locus of insight. [32:35] David talks about how to get leadership buy-in to what you're designing. [36:14] How much of what we're using today should we take into the future of design? [38:26] Envisioning a world outside of ownership. [39:34] Designing for sharing. [41:22] Resources David recommends for people wanting to learn more. [41:57] We can design something better for the future.   Links David on Twitter David on LinkedIn David's website Design for cognitive bias: Using mental shortcuts for good instead of evil, presentation for UX New Zealand 2020 The Cognitive Bias podcast Design x David Dylan Thomas interview on DxU The Content Strategy Podcast Ep 48: David Dylan Thomas - Understanding design, content and bias Iris Bohnet | What Works: Gender Equality by Design | SXSW Interactive 2016 Project Inkblot Weekly Fluctuations in Risk Tolerance and Voting Behaviour, by J.G. Sanders and Rob Jenkins Báyò Akómoláfé   Book Recommendations Design for Cognitive Bias, by David Dylan Thomas Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge and the Teachings of Plants, by Robin Wall Kimmerer The Half Has Never Been Told, by Edward E. Baptist   Other Design Thinking 101 Episodes You Might Like Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Designing for Behavior Change + Gameful Design with Dustin DiTommaso — DT101 E28  

David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: How cognitive biases affect the way we think and design Inclusive design David's Assumption Audit How participatory design shifts power Why businesses can struggle with ethics Where should we go in the future of design? Our Guest David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers workshops and presentations on inclusive design and the role of bias in making decisions. He has presented at TEDNYC, SXSW Interactive, Confab, Button, An Event Apart, UX Copenhagen, UX Days Tokyo, and more on topics at the intersection of bias, design, and social justice.   Show Highlights [01:51] How Iris Bohnet's talk, What Works: Gender Equality By Design helped David connect his work in UX/content strategy with cognitive bias. [02:28] The role of pattern recognition in racial and gender discrimination. [03:20] How David started learning about cognitive biases and starting the Cognitive Bias podcast. [03:59] Writing a book, and shifting his consulting into inclusive design and designing for cognitive bias. [05:37] Why it's important for designers to slow down and take time to think about how cognitive biases may be affecting the design decisions they are making. [07:29] David's advice for those wanting to start to learn about cognitive bias and inclusive design. [07:47] Using what you value most as a north star when designing. [08:40] David's “assumption audit” five-question exercise to do before starting a project. [10:56] Two places where a lot of people struggle when it comes to inclusive design. [13:18] Giving a voice and power to the people you are designing for. [15:17] Dawan mentions the fear of starting, and the need for discomfort training. [15:42] David mentions Mike Monteiro, who talks about needing to be able to wrestle with your discomfort. [18:33] A look at the problems with, and ethics of, collecting personal data. [19:33] It's always best to think about inclusivity and cognitive biases as early as possible in a project, but at least before you take an expensive step. [21:21] David offers a great question for an applicant to ask in a job interview. [23:26] Facebook's natural engagement graph, and why businesses can struggle with ethics. [28:29] How people approach design research and ethics is changing. [28:44] Participatory design's power map. [29:43] Looking at the city of Philadelphia's work with the Office of Homeless Services. [31:46] Connecting the locus of power to the locus of insight. [32:35] David talks about how to get leadership buy-in to what you're designing. [36:14] How much of what we're using today should we take into the future of design? [38:26] Envisioning a world outside of ownership. [39:34] Designing for sharing. [41:22] Resources David recommends for people wanting to learn more. [41:57] We can design something better for the future.   Links David on Twitter David on LinkedIn David's website Design for cognitive bias: Using mental shortcuts for good instead of evil, presentation for UX New Zealand 2020 The Cognitive Bias podcast Design x David Dylan Thomas interview on DxU The Content Strategy Podcast Ep 48: David Dylan Thomas - Understanding design, content and bias Iris Bohnet | What Works: Gender Equality by Design | SXSW Interactive 2016 Project Inkblot Weekly Fluctuations in Risk Tolerance and Voting Behaviour, by J.G. Sanders and Rob Jenkins Báyò Akómoláfé   Book Recommendations Design for Cognitive Bias, by David Dylan Thomas Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge and the Teachings of Plants, by Robin Wall Kimmerer The Half Has Never Been Told, by Edward E. Baptist   Other Design Thinking 101 Episodes You Might Like Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98 Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 Designing for Behavior Change + Gameful Design with Dustin DiTommaso — DT101 E28  

Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation. Highlights include: Why is it important to re-examine your beliefs? Why do you have nothing further to tell people? What shocked you about your Portuguese heritage? How is unionisation a positive thing for tech workers? Why do you want some people who listen to you to get angry? ====== Who is Mike Monteiro? Mike is the Design Director of Mule Design, the outspoken, outstanding, and slightly outrageous design consultancy that he co-founded with Erika Hall 21 years ago. During that time, Mike has made an outsized contribution to the field of design. He is the Co-Host the Voice of Design podcast and has authored several books, including “You're My Favourite Client”, “Ruined By Design”, and “Design Is a Job” - which is now in its 2nd edition! With a unmissable emphasis on ethics, Mike pulls-no-punches as he singles out the failings of design and the industries that employ it, while also illuminating the opportunities and challenges we face - as designers - to right the ship. His talks, like “How Designers Destroyed the World”, “How to Fight Fascism”, “My People Were In Shipping” and “Let's Destroy Silicon Valley” have raised more than a few eyebrows, heart rates and figurative pitch forks. ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

In episode 45 of The Product Design Podcast, Seth Coelen interviews Justin Zalewski, Director of Product Design & Strategy at Studio Science, a design and innovation agency that exists to help smart businesses deliver experiences that work better.During our talk, Justin shares his experience building a successful freelance business, offers advice on breaking into the UX space, and gives advice on building and leading a design team at an agency.During our interview with Justin, you will learn:

Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves. Highlights include: ⭐ Do you ever wonder what it would be like to go in-house? ⭐ What's the truth about designers becoming more influential in business? ⭐ Have designers made the world a worst place over the past 30 years? ⭐ What organisational conditions support a culture of ‘just enough research'? ⭐ Who benefits from design not having agreed standards and ethics? ====== Who is Erika Hall? Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day. And they certainly have pulled no punches in presenting their perspectives. Erika's ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenches' training, as well as insightful 30,000 foot mind-food to chow down on. She is the author of “Just Enough Research” (now in it's second edition), a distillation of her extensive experience in design research, into an easy-to-follow guidebook that helps designers to think more critically about research and to wield it more expertly. Erika is also the author of “Conversational Design”, a book that helps designers and technologists to make their systems and products feel less robotic and more human. ====== Find Erika here: LinkedIn: https://www.linkedin.com/in/erikahall/ Twitter: https://twitter.com/mulegirl Website: https://www.muledesign.com/ Designing for the Triple Storyline: https://vimeo.com/351167991 ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

En este episodio, JD y Alex comentan el libro Design is a Job, del diseñador y escritor Mike Monteiro, cofundador de Mule Design, quien además es conocido por sus conferencias, en las que la claridad del mensaje es arrollador. Monteiro explica en su libro Design is a Job la importancia de que los diseñadores asuman que el diseño es un trabajo, haciendo énfasis en la importancia de navegar en el negocio del diseño, que es tan importante como el mismo oficio.Show Notes y Links relacionados a este episodiohttps://designaholic.mx/podcast/No te pierdas nuestros episodios, publicamos todos los MartesSiguenos en: Instagram https://www.instagram.com/designaholic.mxFacebook https://www.facebook.com/designaholicmx/Twitter https://twitter.com/designaholicmx Suscríbete a nuestro newsletter semanal “Las 5 de la Semana” aquí: https://bit.ly/30yyPD0Nuestra página web es: http://designaholic.mxTambién te dejo mi cuenta personal donde además de publicar sobre mi estudio y los proyectos que hacemos, comparto mucho más sobre Arte, Arquitectura y Diseño. Instagram https://www.instagram.com/jd_etienneTwitter https://www.twitter.com/jd_etienne Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

Dobrodošli na Zalet — podkast o dizajnu digitalnih proizvoda! Imamo prvog gosta! Veliko nam je zadovoljstvo što smo imali priliku da ugostimo Milovana Jovičića Miku. Milovan je dizajner, konsultant, organizator mitapa i violinista. Pričali smo o konsaltingu, zajednicama, etici u dizajnu i biciklama za um.Poglavlja

Watch full talk on YouTube: https://www.youtube.com/watch?v=jVkLVRt6c1UThe FYPM app https://www.theverge.com/22684237/fuck-you-pay-me-lindsey-lee-lugrin-decoder-interview

In this episode, I talk with designer, one half of Mule Design, speaker and author, Mike Monteiro. We discuss what the hell is going on in design. We talk about his books, the web, why is everything all messed up, and a bunch of other things we ramble on about. Intro/Outro music graciously given permission to use called, "Settle In" by Homer Gaines. Transcripts can be found at https://toddl.dev/podcast/transcripts/monteiro/ Show Notes https://muledesign.com - Mule Design https://muledesign.com/workshops - Newsletter signup (bottom of page) https://abookapart.com/products/design-is-a-job - Design Is A Job https://abookapart.com/products/youre-my-favorite-client - You're My Favorite Client https://www.ruinedby.design/ - Ruined By Design https://www.eventbrite.com/o/mule-design-studio-16799800133 - Presenting With Confidence/My People Were In Shipping https://robbieconal.myshopify.com/ - Robbie Conal's Art Attack https://en.wikipedia.org/wiki/Gran_Fury - Gran Fury https://janeyang.org/2021/04/27/an-open-letter-to-jason-and-david/ - Jane Yang's Letter --- Support this podcast: https://podcasters.spotify.com/pod/show/frontendnerdery/support

I don't care who does the work; I do care that we solve the problem! That was one of the great quotes from Jonathon talking about what content design is and why it's so important to think about it. In this episode, the Product Bakers and Jonathon discussed how to establish content design in a company and what positive impact it has on the UX and success of a product/business.

Isabela Freire is a Luso-Brazilian digital designer & art director driven by technology and art. She is currently the Design Team Leader at Arduino, the world's leading open-source hardware and software ecosystem. The Company offers a range of software tools, hardware platforms and documentation enabling almost anybody to be creative with technology.  Isabela believes in design as a lifestyle. Episode highlights: Isabela's backgroundSome of the most impressive stats of ArduinoBig companies and enterprises using ArduinoIsabela's role in Arduino there and what are some of the products she works onIsabela on leading a team of 10 designersIsabela on working and living in ItalyWhere's the revenue coming from?What are some of the best practices in designing for Arduino?Designing tools for interface designersPek asks Isabel: What are some of the Arduino devices in Isabela's home that she's using to control something?What Isabela loves the most in working with Arduino?How Isabel navigated her career and ended up working in Arduino?And much MORE!Links:Connect with Isabelahttps://www.isabelafreire.com/ https://www.arduino.cc/ Instagram: @isabela.freTwitter: @1sabelafreireHere are some books Isabela suggest for designers who are starting:AlfaBeta by Aldo Novarese (recently re-edited by the Turim based Archivio Tipografico) for a historic overview and deep dive into Italian typeType: A Visual History of Typefaces and Graphic Styles collection from Taschen. A thorough archive and eye candy bookThinking with Type by Ellen Lupton is a must for anyone who wants to approach typographyRuined by Design by Mike Monteiro, fellow Portuguese designer who puts into perspective our responsibility as designers and ethicsSusan KareHere are some of the Arduino products they've talked about:Arduino Starter Kit: for the first approach to Arduino and programmingArduino Opla IoT Kit: everything you need to create an IoT project very quicklyArduino Cloud: our cloud-based platform to control the world around you by creating Things and dashboards and code online

Check out free UX Writing course: https://course.uxwritinghub.com/free_courseFollow Mike: https://twitter.com/monteiro

In this episode, Lisa and And speak with MikeMonteiro, author, speaker, and co-founder of Mule Design. They talk about how change happens in companies, the early days of the web, and Mike's new talk, My People Were in Shipping. They also discuss what's next for Mike Monteiro, the difference between concerts and shows, and Mike picks the musicians in his all-time supergroup. Episode Transcript About Mike Monteiro Author of Design Is a Job and You're My Favorite Client. Giver of barnburning talks about ethics and responsibility in design. Leader of workshops that fill people with the confidence to do the jobs they were hired for. Show Notes Mule Design  My People Were in Shipping  Image Maps  Table Layouts  Blink Tags  The Collected Angers (Bookshop) Medium Designers Unionized    Music References Corey Taylor Little Red Corvette  Chris Cornell One  Dave Grohl’s Article about Concerts  Sam Goody  Electric Fetus  Amoeba  Knitting Factory  Floating Record Player (with JB Picture Disc)    Mike Monteiro's Dream Band Vocals - Aretha Franklin Bass – Mike Watt (Minutemen, Firehose) Guitar – Prince Harp & Piano – Alice Coltrane Horns – John Coltrane Drums – Questlove  

This week on The Op-Ed Page with Elisa Camahort Page: Available anywhere you listen to podcasts, so please share, subscribe, rate and review!! 1. Derek Chauvin verdict This Week-ish newsletter about 420 Day: https://elisacp.substack.com/p/its-420-day-and-you-know-what-that The New Jim Crow: https://books.apple.com/us/book/the-new-jim-crow/id1451090961 Ma'Khia Bryant background: https://www.theguardian.com/us-news/2021/apr/20/ohio-police-shooting-girl-15 Daunte Wright: https://www.bbc.com/news/world-us-canada-56852438 Minnesota case of white man dragging a cop while hitting him with a hammer: https://www.complex.com/life/people-call-out-police-hypocrisy-after-arrest-of-white-minnesota-man-who-dragged-officer-with-truck/ 2. Pandemic Update Adam Grant on pandemic “languishing”: https://www.nytimes.com/2021/04/19/well/mind/covid-mental-health-languishing.html Morra Aarons-Mele The Anxious Overachiever podcast episode, Finding a New Balance with Esther Perel: https://podcasts.apple.com/us/podcast/the-anxious-achiever/id1480904163?i=1000517801657 ‘ Mike Monteiro newsletter: None of us are the same anymore, and some of us are dead: https://buttondown.email/monteiro/archive/none-of-us-are-the-same-anymore-and-some-of-us/ 3. Quick Takes Grave Secrets by Kathy Reichs: https://books.apple.com/us/audiobook/grave-secrets-unabridged/id1439587389 The Secret Adversary by Agatha Christie: https://books.apple.com/us/book/secret-adversary/id492175459 (free!) Broken (in the best possible way) by Jenny Lawson: https://books.apple.com/us/audiobook/broken-in-the-best-possible-way/id1543368570 Art of the Heist: https://www.netflix.com/title/81032570 The Daily podcast episode A Legal Winning Streak for Religion: https://podcasts.apple.com/us/podcast/the-daily/id1200361736?i=1000517085496 Where to find me: My website: https://elisacp.com Sign up for my new newsletter, This Week-ish with Elisa Camahort Page: https://elisacp.substack.com New Calendly: schedule a session with me!: https://calendly.com/elisacp Thanks to Ryan Cristopher for my podcast music: https://music.apple.com/us/artist/ryan-cristopher/1479898729 Road Map for Revolutionaries by me, Carolyn Gerin and Jamia Wilson: https://roadmapforrevolutionaries.com Social media handles: Twitter: @ElisaC @OpEdPagePodcast Insta: @ElisaCP TikTok: @ElisaCP Please share, subscribe, rate and review!

sito del Podcast : https://strategiait.infosito transcribe service: https://transcribe.refacturing.comsito aziendale: https://www.refacturing.comcorso GTM: https://refacturing.it/corso-gtm-base/corso base API MVP : https://gumroad.com/l/HoYrSIT Newsletter su: https://it.refacturing.comVideo sulla playlist: https://youtu.be/ssrxbUYHWWIIlaria Mauric:https://tangible.ishttps://twitter.com/ilariamaurichttps://www.ilariamauric.itLean UX e Sense & Respond di Jeff Gothelf e Josh Seiden (https://www.goodreads.com/book/show/13436116-lean-ux https://www.goodreads.com/book/show/29502593-sense-and-respond)La caffettiera del masochista e Emotional Design di Donald Norman (https://www.goodreads.com/book/show/3876199-la-caffettiera-del-masochista-psicopatologia-degli-oggetti-quotidiani https://www.goodreads.com/book/show/841.Emotional_Design)Technically wrong di Sara Wachter Boettcher (https://www.goodreads.com/book/show/38212110-technically-wrong#)Ruined by design di Mike Monteiro (https://www.goodreads.com/book/show/44432844-ruined-by-design)

I skuggan av det snöblandade regnet utspelar sig det kritiska tvåhundrafyrtioandra avsnittet av bjoreman://melin. Kritiska dryckesproblem löses Krya på dig Christian Hjälp, har jag slitit ut GT?! Fredrik besöker veterinären Det känns inte som om arbetsåret börjat riktigt. Bieffekt av corona? Gemini - äntligen, den felande länken mellan webben och … Gopher? Alpine i macOS Fredrik bygger ut sitt meshnät, lite men lagom överdrivet Poddlistan är tom. Rätt skönt Har Fredrik lagt 25 timmar i veckan på poddlyssnande? Det är inte omöjligt! Elpriset skjuter i höjden. Jocke stänger av saker. Fredrik testar mp3-enkodare. Now behold the power of this fully operational battle station Hejdå Trump! Extremt bra avsnitt av The Talk Show med Mike Monterio som gäst Film och TV Jocke med son och Fredrik har sett klart Mandalorian S02. Vi spoilar från första början! Säsong ett: Fredrik: 4/5BM, Jocke: 5/5BM Säsong två: Fredrik: 3,5/5BM, Jocke: 3/5BM Länkar Ichat Hernö gin - rekommenderas Gemini Tofubitar Samuels bloggar om VoIP och 46Elks ihop med sin mobiltelefon 46elks SIP Gopher Lagrange - klient för Gemini till macOS Brew - Homebrew Alpine - mejlklienten Pine Amplifi instant Amplifi HD Cortex CGP Grey Ida Teknikpäron On the metal John Graham-Cumming-avsnittet Charles Babbage Ada Lovelace Jonathan Blow Braid Indie game: the movie The Witness idrive.com LAME Hindenburg Superfast Fre:ac Smooth Forecast Jason Snells text om Forecast Jules Suzdaltsev minns Donald Trump Mike Monteiro Mule The Talk Show - Total Landscaping - The Talk Show med John Gruber och Mike Monteiro Fuck you, pay me How to fight facism Mandalorian säsong 2 Front 242 Fredrik Björeman och Joacim Melin. Fullständig avsnittsinformation finns här: https://www.bjoremanmelin.se/podcast/avsnitt-242-ingen-relation-till-boba-fett.html.

Mike Monteiro returns to the show to talk about the Capitol insurrection and riot, Twitter and Facebook permanently banning Donald Trump, the shutdown of Parler, the fate of liberal democracy, and Mike’s new book, “The Collected Angers”.

On this episode we talk once again to Ruined by Design author Mike Monteiro about the value of discomfort, the need for workers to organize, and why folks who look like him should absolutely not be deciding the future.

Nada melhor do que acordar cedinho para bater um papo sobre assuntos polêmicos, não é mesmo?! Tá, tudo bem. Nem todo mundo gosta, mas mesmo assim você pode ouvir o papo, sobre design e UX, aqui neste podcast e ver se o assunto tratado é tão polêmico mesmo. Ou quem sabe se divertir um pouco! Esse é o Bom dia UX, um programa originalmente feito ao vivo no canal do youtube do Design Team, toda quarta-feira de manhã às 7 horas. No programa de hoje falamos sobre o papel do design no mercado e mundo abordando o impacto e essa capacidade de mudar, ou até mesmo, salvar o mundo. John Maeda publicou um artigo onde ele afirma que o design não é tão importante, o que gerou muita raiva e comoção na comunidade de design. Mike Monteiro tem um visão diferente, porém realista muito interessante, mas no final porque temos essa tendência de propagar essa visão e discurso? Rodrigo Lemes e Rafael Burity buscaram oferecer uma visão crítica sobre o tema e o impacto no mercado e carreira. Ouça agora este programa tomando um gostoso café, ou quem sabe um mate gelado com limão! ----------------------------- Livros indicados: Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It Design para um mundo complexo Design Estratégico: Direções criativas para um mundo em transformação ----------------------------- * Assine o Canal * https://www.youtube.com/c/designteambr?sub_confirmation=1. ----------------------------- Siga-nos nas redes sociais! Rodrigo Lemes Linkedin: https://www.linkedin.com/in/rodrigolemes Twitter: https://twitter.com/rodrigolemes Rafael Burity Linkedin: https://www.linkedin.com/in/rafaelburity Twitter: https://twitter.com/rafaelburity

Mike Monteiro, author, designer, and co-founder of Mule Design, based in San Francisco, joins Guro Røberg from our Oslo studio to talk about how we can begin to think through the problems we're facing in the world right now. His message is clear: there’s work to be done. Lessons from our recent history serve up some useful teachings on how to design ethically (and unethically). We’ll examine some of those more closely, and critically. As a champion for design, education, leadership, working practices, and diversity – Mike believes we can build better societies for all if we just bother to learn from our mistakes and understand what it really means to design responsibly. These are topics covered in both his latest book ‘Ruined by Design’ …AND in this episode. // If you arrived at this episode and wonder what podcast is about, what it stands for, take a listen to Episode 00 - everything you need to know is in there.// Subscribe so you'll never miss a thing.// And, if you have ideas or suggestions you’re just burning to share, write to us at yello@designit.com - we’ll try our best to follow up.Enjoy! // PS: the artwork for this episode was provided to us by Mike himself. Credit goes to an artist called The Dollar Demon, he says.

In this episode of The Iowa Idea Podcast, I sit down with Mike Monteiro, the co-founder of Mule Design. Mike has authored three books on design and speaks frequently about the craft of design and the importance of ethics. As Mike says, “designers are ultimately responsible for what they put fourth in the world.” Mike […]

Warning: This Episode Might Get You Fired.Inspired by books like Ruined by Design by Mike Monteiro and Drinking Molotov Cocktails with Gandhi by Mark Boyle, we ask: “What can (or maybe should) designers do, in their current jobs, to take a stand and have an impact on climate change?”We spend our 37 minutes discussing real practical ideas for designers to grow into the power and influence they can have at work.Some of these tips might not make you the most popular, but as Sarah says, "I got to the point in my job where I would rather be fired than be a doormat, or do something that wasn't in line with my personal ethics and values."Show notes at https://www.climatedesigners.org/podcast/102

UXAUS2019 Day 2 How would you illustrate the concept of ‘culture design'? What about ‘designing at scale', ‘disability design' or ‘UX journalism'? Over the past year, Justin Cheong has sketched over 60+ header illustrations for Adobe's Thinking Design blog, a place of stories and interviews with leading design practitioners and pioneers including Liz Jackson, Joe Macleod, Mike Monteiro and Don Norman. The job seems simple: Read an article, then produce an illustration. But is it really that straightforward? Join Justin for a behind-the-scenes view into the process of editorial illustration.

In this episode, I spoke with Martina Gobec, she is a strategic design manager at vertical in Copenhagen. We talked about her journey from Visual design to experience design to ending up being a design manager. Martina shared her learning on this journey and how to think more strategically within the design process. She shared her vision about the role of design in the future. We also talked about the importance of ethics and sustainability in our future design process. Find Martina Gobec: Medium: https://medium.com/@martinagobec Linkedin: https://www.linkedin.com/in/martinagobec/ Twitter: https://twitter.com/frecklem Instagram: https://www.instagram.com/freckle_m/ Her resources McKInsey Business Value of Design report, Bud Cadell and his company Nobl, focusing on organisational design, Stop designing for yesterday(sdfy), Jane Fulton Suri, John Maeda, Benedict Evans, Jessica Walsh, Jon Kolko, UK Design Council, Nathan Shedroff, Christina Wodtke, Julie Zhuo, Leisa Reichelt, Mike Monteiro

Welcome to the Design Thinking 101 podcast! I’m Dawan Stanford, your host. Today I’ll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra’s work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work.  Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today’s design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. About Aleksandra Aleksandra’s mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra’s journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast.  [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven’t worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist’s viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra’s work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers.  [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don’t get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking”. [57:34] Looking forward to what can lead to transformation. Links and Resources Design for the Real World by Victor Papanek   Ruined by Design by Mike Monteiro   Aleksandra Meinikova on Medium Aleksandra on Twitter Aleksandra on the Web Find Aleksandra on LinkedIn Aleksandra at Women Talk Design Publicis•Poke

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra's work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work.  Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today's design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. About Aleksandra Aleksandra's mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra's journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast.  [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven't worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist's viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra's work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers.  [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don't get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking”. [57:34] Looking forward to what can lead to transformation. Links and Resources Design for the Real World by Victor Papanek   Ruined by Design by Mike Monteiro   Aleksandra Meinikova on Medium Aleksandra on Twitter Aleksandra on the Web Find Aleksandra on LinkedIn Aleksandra at Women Talk Design Publicis•Poke

My guest today is Chris Chandler. Chris is a partner at Philosophie, a strategic software design and development studio. He's also a self-described “agilista,” and in this episode we discuss how designers — especially those working in agile environments — can embrace an ethical approach to their work. Listen to the full conversation https://theinformeddotlife.files.wordpress.com/2019/10/the-informed-life-episode-20-chris-chandler.mp3   Show notes Chris Chandler on Twitter UCLA Department of Information Studies Information Architecture for the World Wide Web by Louis Rosenfeld and Peter Morville Marcia Bates Walt Disney Parks and Resorts Magic Bands at Walt Disney World Kevin Cheng OK/Cancel Philosophie The Informed Life Episode 15: Jeff Sussna on Cybernetics DevOps Ruined by Design: How Designers Destroyed the World and What We Can Do to Fix It by Mike Monteiro Future Ethics by Cennydd Bowles Arturo Perez Bridges the Gap Between UX Design and Metaphysics Friedrich Nietzsche Jacques Derrida Jean Baudrillard Stephen Colbert Existentialism The Ethics of Ambiguity by Simone de Beauvoir The Second Sex by Simone de Beauvoir Jean-Paul Sartre Peter Singer Amazon scraps secret AI recruiting tool that showed bias against women Read the full transcript Jorge: Chris, welcome to the show. Chris: Thanks Jorge. Great to be here. Jorge: Well, I'm very happy to have you here. For folks who don't know you, tell us about yourself. Chris: Sure. Let's see. My career path is gone something like this. I started out, you know, my academic background was more in the social sciences and anthropology. I'm from the Gold Rush generation of internet people coming up in the in the in the mid to late 90s. Fell into web design. I thought for a while I was a webmaster, I built pages for the group I worked at UCLA and then found the information architecture polar bear book, met Marcia Bates at UCLA — I was working in the Library School of information Studies. And I realized that I cared a lot more about the structuring and the conversations about what we should be doing and who were presenting it for than I did about writing code. So, I began a transformation in my life to become a designer. And I'll tell you it took me a very long time to sort of own that self-definition. I didn't think of myself that way. I'm not a visual thinker; I'm a thinker in words. And so, I worked I got a job in the early 2000s — 2003 — at Walt Disney Parks and Resorts Online, and I was there for 10 years. And I think in many ways that that was pretty foundational to my thought process and sort of approach to online experiences. It was tremendous — and you and I have talked about this many many times — in the sense that it's an amazing organization that is very, very user-, customer-, guest-centric. And it was also at the same time a very large corporation that was you know, very much wanting to be a global capitalist enterprise. So, the highs and the lows in terms of the experience, but really amazing to work there. And I got to work on some gigantic projects. I spent the last three years at Disney working on the Magic Band experience at Disney World. And during that process, I joked at the time that the only thing I really designed was workflow. Right? There was a lot of teams and a lot of different groups and a lot of information and I slowly realized that I was spending more of my time with the product management group because the way I looked at it is I had such a strong perspective about being guest-centric, that I always had an opinion about priority. And you know, product managers in a big organization are supposed to set priority, but they typically — unless they've got a very strong metric that they're aiming for, a clear goal — they tend to react to the loudest voice in the room. So, you know the fact that I could help them and give them a guest-centric [inaudible] just realized I was spending more time thinking about planning and priorities and I slowly began to realize that I think maybe I was a product person, more than a designer. In fact, Kevin Cheng — the OK/Cancel writer — UX designer, also a product person. He changed my life and in one sentence he said to me, “Well, I feel like designers are about making things perfect and product people are about good enough.” And with that simple sentence, I realized that I was a good-enough person. And it dovetailed with what I sometimes call a religious conversion to the agile world. So, the post-Disney arc of my career has been to move into product and to become a dedicated “agilista.” The big realization for me, the moment for me, was to think that all of the value of the design that I worked on, it didn't get realized until code hit production. And so that fundamental thought has really reoriented my entire practice around, “What am I doing to make more better code hit production.” And anything I'm doing that doesn't result in more and better code hitting production, I really need to look at and evaluate as to whether it's waste or not, wasteful in the process. So, I went from Disney to Fandango, the online movie ticket sales company, and then after a couple of years there I left to become a full-fledged product strategist and a full-fledged agile person at a software development consulting company called Philosophie. So I've been at Philosophie for four years. I head the product strategy practice here. And I am… Yeah, I am now a proud product person. Jorge: You've surfaced a distinction that I hear coming up in the design twittersphere, which is a distinction between design and agile. And I'm wondering if you can elaborate a bit on that, because I'm always very wary of it, of that distinction. I think it might be a false duality. Chris: Yeah, I agree with that. I feel like… I think this might be a little bit of a theme for me, Jorge, is the difference between the ideal and the real. Right? I think that the critiques of the agile method to design strike me as a little bit of what's… Strawman? In the sense that I think if you think about the greatest designers, and there's definitely, you know, as I said, the distinction before about design being about perfection. Right? I think there's a part of design practices that is like “more time equals higher quality,” right? The ability to get all the little details right, the ability to be consistent across platforms, to think through design systems. I definitely think that there is truth to that from a from a design perspective. But if I think about the real and the way that most of my work went, right? It's not like anybody was ever given all the time in the world to do the design anyway. And when I worked in the more traditional waterfall fashion, I wouldn't describe that as a method for getting the best design. So there's a false distinction there between the methodology of software development versus the demands of the discipline. I suffered more in the waterfall method, right? I felt like we did a lot of work to get the design right but a lot of that had to be changed or compromised in order to get the first version done as the designers worked on their design and then gave it to the developers to do. Just a very quick down and dirty example. When we were working on that Disney World project I mentioned before, we went to a lot of trouble to design custom UI components for the search field and for the dropdowns in the global navigation. And they were heavily branded and they had nice micro animations and they sailed through our creative reviews and got approved. Well, it wasn't until almost a year and a half later, when I realized that the development team was spending an inordinate amount of time to try to make these custom UI components work across browsers in their world of how things went. And it struck me right like, “Hey, what is the value of this incredible design if it can't be realized?” So, when people complain that agile doesn't give designers enough time, my first caveat is, “Well, does waterfall give designers enough time?” I don't think you can answer that in the affirmative, to your point. Recently I read a quote from Jeff Bezos about, “Hey, in this business, if you're waiting till you have a hundred percent of the information, you've waited too long.” Right? Like, you probably should be moving forward at about 70 percent certainty or knowledge. And I think that's the kind of balance. Another version of saying this, which is that when we look at what it takes to build a digital product, we have the design, we have the experience. Then we have the technical aspects, the functional aspect, and then we also have the business aspects. Right? And so, I think the question should always be, how are those three things being balanced in order to produce a product at the end of the line. So, you know, I do sometimes call myself a design traitor, a UX traitor, Jorge, because I feel like I've shifted the emphasis in my thinking. But to balance out those three things, I think of as a design project. I mean that now is my framing, right? I think of design thinking like, how do I balance these three forces because it's not possible to optimize for all three. There's a lot of hard thinking and contingent choices that goes into that balance and it's constantly changing. Jorge: So, it's not that you don't have an ideal that you're moving towards in agile, it's that you haven't over-optimized for that ideal before you have all the information needed to actually do so. Is that a fair statement? Chris: I think that's terrific. Yeah, I agree with that. Jorge: We actually had a previous guest on the show, Jeff Sussna, who spoke about cybernetics, and he was making a similar point. And the way that he articulated it is, he says that what he's aiming to do is to move fast without breaking things. There's this notion that you can move forward towards a destination a way that isn't overly rigid and overly specified, that lets you make it responsive to conditions in the real world. Chris: Yeah, I think that a sort of connection to talk about this — and something I'd recommend people who are interested read more about — is… I'm sort of fascinated by the movement of DevOps. So, this is sort of, again, thinking about code getting into production and working backwards. Right? Lots of teams have got very convoluted processes for how this happens. And to me, the interesting insight from the world of DevOps is that if you can work the kinks, if you can remove bottlenecks and create a process where the code flows from the developers into the production environment on a much more reliable and consistent and fast basis, in a way it gives you that ability to move fast and not break things or to not break things so seriously that you can't recover from them also quickly. So in the world of software we went from companies doing giant software releases, where they might do a release a quarter, or — that's actually, could have been fast for my Disney experience, right? — maybe a release twice a year or three times a year, to companies now that push code into production multiple to hundreds of times a day. And a lot of that is about automating those processes and pipelines to make sure that you're not breaking things. Right? A lot of that impetus for that movement comes from the automation of the QA processes. Right? Like, I want to make sure that when the code hits production all of my tests are automated, so I know right away if something is breaking. So I think you know to me — and this is something I'm always, honestly just to connect to another conversation in our field — I feel like doesn't necessarily get enough emphasis in the DesignOps conversation, which is you need to think about this as a continuous process that starts in ideas and ends up in code and how is the team optimized to deliver designs in production and be able to react quickly to changes? Jorge: How do you bake into that values and an ethical approach to design? Chris: I think this is obviously a current topic and an important topic to discuss. And you know, one of the things I know you and I have connected over the years about… You know, the fact of a personal philosophy and how that influences the work that you do. So, on the one hand, I'm very excited and positive and supportive of the idea that ethics and philosophy should be part and parcel of what we do. Sometimes I say that theory without practice is useless, but sometimes I'll say that practice without theory is expensive. So, if we don't know why we're doing something then it's awfully hard to make improvements and understand why something didn't go the way that it wanted to go. And you know, that's from a practical point. But I think when we talk about “expensive,” the expense of breaking things is more — and this is why it's become such a such a watchword, right? The Facebook motto — it's not just breaking software, right? Like we're talking now about maybe breaking democracy. So that can have really big consequences. That being said, I started, I was challenged by a good friend and designer here in the Los Angeles area, Arturo Perez, who did a series of presentations starting a couple years ago about philosophy and design. And as we started talking about how we could bring that together, it put me into a little bit of a journey to try… I realized that while I had a lot of thoughts and I'd studied philosophy in school, I hadn't really answered some fundamental questions for myself. So, let me talk about that for a second. One issue that we have, that comes up, that is frustrating to me… And I was wondering, when I hear Mike Monteiro speak, or when I read Cennydd Bowles's books, you know, they always felt like there were some missing elements, and I really wanted to try to identify them for myself, what I thought was going on there. One of one of the things that's missing is the idea that in order to make ethical decisions, you have to have a framework that you use to evaluate whether those decisions are ethical or not. And you know, in Cennydd's book in particular, he does a great job of laying out several different frameworks that you could use to decide whether an action was ethical, right? Like you could say — and I'm not going to use the technical philosophical terms here — but you could say that one way to evaluate whether an action is ethical is based on what happens, right? The consequences of that action. You can say, but that's sort of a post-hoc analysis, right? Like I know that this action was unethical because it ended up harming people. Another framework that you can use is to say, well if we have an agreed-upon set of rules, then we can judge actions based on those agreed-upon set of rules. And that is very helpful, but it points to the problem, which is that there are very few agreed-upon sets of rules. And so, to jump back and talk a little bit about this from a philosophical sense, I could say in some ways this is a problem that was announced by Nietzsche when he said God is dead. Right? And so, what I think he was getting at with that proclamation was the fact that for many centuries in the West, our agreed-upon set of rules were based on this Judeo-Christian ethic. Right? Based on the rules that we got from the Bible. And so we can debate all we want about how that practically worked out, but there wasn't a lot of disagreement among people about how would we judge the ethics of actions if we all were coming from a similar spiritual religious meta-narrative, if you will, about what was really important in the world. And this is a crucial, crucial issue for people in the modern world, and this is what Nietzsche was trying to say. Now that that is gone, or put a different way, now that that is no longer as compelling a narrative to as many people, now I can no longer rely on the fact that you and I, working together, might have that common set of values. It undermines exactly how we're going to go about agreeing about what is ethical and what is not ethical. Certainly, people with a religious background and adherence often challenged those of us without such a commitment to try to understand how can we tell what is good if we don't have something like that to refer to. And honestly this problem has only been exacerbated as we've gone along, through the 20th century, right? I think the idea of what is agreed upon has been very much undermined by the postmodernist movement, right? If I think about, in particular, Derrida and deconstruction, to me, what I take away from that — many things, but in this context, which is that there's no such thing as a text that is neutral. And so even when we are talking about the ethical frameworks, how to decide what is ethical, and to decide what the framework is, we no longer can talk about that in an objective way. We have to ask ourselves, “Well, who does this framework serve and who does it not serve? Right? Who are the winners and the losers? Who's above and who's below in that context?” And when I think about what we're living through in the modern world, I think another postmodernist, Baudrillard, pointed out, theorized about another very very very modern, postmodern problem that we all are living through which is that we no longer have an ability to distinguish between reality and simulated reality. And you know, we can argue about whether that was really true at the moment when he wrote it, but we're in this moment living through this extreme crisis, where deep fakes and fake news and pizza gate… You know, the very foundations of what we think of as truth, or as Stephen Colbert used to say, “truthiness,” has been undermined, those underpinnings. So that's a very long-winded discussion, Jorge. But I think the personal journey for me was, “Okay, if I do not have a religious… An appeal to a greater narrative beyond this life, what exactly am I basing my ethics on?” Jorge: I'm wondering as you're describing this, how this line of thinking can help designers — in particular designers that are working within agile environments — to make more ethical decisions, to work towards not breaking things. Chris: So, then I started searching for anybody who had answers to that question. Because, like I said that was… Philosophically, I was like, I feel like we know the frameworks — and again, Cennydd does a great job of doing the frameworks, Mike Monteiro does a great job of explaining our own complicit nature as designers in the world that we're going through. And I found solace and comfort and firm footing in a what I thought was an odd place, which is in existentialism, the philosophical school of existentialism. And in particular, there's a book by Simone de Beauvoir called The Ethics of Ambiguity. And I think she's most well-known for her book The Second Sex, which is a foundational text for the modern feminism movement. Really, she laid out her main thesis in that book, is that people become women. They're not born women, they become women. And it really emphasizes the social roles. I recommend it highly to anyone, because I think it explains a lot of the critique and ongoing discussions around gender roles in society. But Jean-Paul Sartre, he said a couple of things and he wrote many many things. And so, this is… By no means am I an expert or am I trying to be faithful to everything that he said, but just in the snapshot, one of the things that an existentialist believes is, he said, is that man is condemned to be free. So, pardon the gender-specific language there, but humans are condemned to be free, which is really… Fundamentally, our life and what we make of our life is based on the choices that we make, and we cannot choose not to choose. Or to put a different way not choosing is a choice in itself. So, this is a very fundamental principle, and it in some ways it, you know goes to a conclusion that you know, existentialism and existentialists say that the ultimate choice might be whether to live or not live. And even if your choices are constrained — and I think there's a lot of talk about that, especially if we want to talk about privileges and how society is structured — but I think the existentialist response is, you know, you can always choose not to continue living. So, it's a little bit… It's a dark philosophy. So, Simone de Beauvoir took it upon herself, she said, you know, this is all great, but there's no way for anyone to try to figure out how to live their life based on what you just said. So, in The Ethics of Ambiguity, she takes up the question of given this existential reality, how on Earth are we supposed to decide how to live? And the fundamental insight that that she really emphasizes is that we have to understand that we have our subjective experiences, right? We are subjective entities, right? Nobody else can know what my experience has been. And we all are alone in that; we are subjects to ourselves. And then it's very easy to think of the other people that we deal with as objects. But Simone de Beauvoir wants to push on that a little bit — a lot — and say that really much of our lives are not based solely on our subjectivity, but on concepts of intersubjectivity. Right? Like the things that give us meaning, the things that tell us whether we're succeeding or failing are actually things that other subjects, other human beings are involved in. So, this is like just completely at breakneck speed to talk about, but what she says is that as an existentialist in the existentialism philosophy, your highest value should be to work towards your own personal freedom — what you might say, to self-actualization, to own the fact that you are making these choices and to own the consequences of those choices and to be deliberate about those choices — and to work towards freedom. And what Simone de Beauvoir on The Ethics of Ambiguity lays out is, that could be generalized if you think outside of just your subjective experience and you think that actually, you depend on other human beings. And we all live in an intersubjective world that can now be generalized to say that the highest ethical action is to work towards the freedom of yourself and other people. So, this is the aha moment for me where I can say, I now know that I can judge potential actions, potential designs, my participation in the process in the world, by whether I believe it is increasing the freedom of myself and other people. Again, we can argue about that that limitation of the word “people” I think about Peter Singer and the ability to think about the rest of the natural world and animals as part of that, I think about the conversation about how we're going to deal with artificial intelligences. But to limit it to what Simone de Beauvoir wrote, which is we want to judge our actions based on creating more freedom for people. Jorge: One of the things about design — especially in the world in which we're living, in which a digital product can impact the lives of many millions of people, it's not limited to the constraints that designers working in the world of atoms face. So, you're definitely looking after your own soul, but in some ways, you're also concerned with the souls of others, to put it into kind of religious imagery there. Chris: Yeah, I think that's definitely true. I mean, I think there's even in the world of atoms right like I think certainly when we talk about architecture, right? I think there's definitely the same impact on humans. So, we've sort of been contrasting these two writers in the two books and I want to continue that a little bit. So Cennydd does a great job in his book of sort of laying out and helping you understand what are all the issues involved. And he goes into detail with examples and it's a terrific book about the ways that you should think about those second-order effects and how the impacts of your work are going to go. But I think without understanding where you're really going, though, it's difficult to pick and choose. And so, to use an example from the AI ethics, the Amazon machine learning tool that evaluated resumes, right? And they said we're going to look at all this data of what makes a great Amazon employee and then we're going to use that to screen candidates coming into our pipeline. And of course, as we all know, that algorithm was very biased and tended to produce, you know, elevate white male candidates into their funnel. So again, it's easy for us to say that that is the wrong result. But my challenge, and the question I want to ask people is — and this is why I think you need to think fundamentally about what you really mean — is to ask yourself, well, what is the correct result? How would I know that the algorithm was producing the correct result? So, when we talk about diversity of candidates, when we talk about outcomes, I mean, you might say that it's supposed to be completely neutral. But I don't know that anybody believes in that anymore. So, you I think you have to make a positive statement. The one thing I want to implore people, as we talk about ethics, I want to talk about a human flaw that's built into us, which is: it's very important that we appear ethical to other people and to ourselves. And so that whenever we have a conversation about ethics, I've noticed that we all start acting as if we are very ethical. And I think there's a little bit of a danger in that. Because the truth is most of us can think of something less than ethical that we've done in the last 24 hours. And this is again back to the existentialism: we're making choices constantly and we don't always live up to the ethical ideals that we have. And in fact, we rarely live up to the ethical ideals that we have. So, I'm not trying to be critical of us. I'm trying to say that this is something we need to accept, right? That ethics are ideals and we're going to fall short of our ideals. And this is where I want to bring in Mike Monteiro's book where he does a great job of explaining how complicit designers are in all of these problems. But it's a little bit different to say that we should all stop working and refuse clients and turn down work and quit our jobs to be ethical. So, there's a certain… I sort of want to give us the freedom to acknowledge that we live in a contingent world where we make compromises and we fail to live up to our ethical ideals, because I think it's important that that we're allowed to be vulnerable with each other in order to have better conversations. And then the one additional point that I want to make is that when we talk about ethics of artificial intelligences, I just like to propose that to set the bar at human ethical standards would be a bit of a tragedy. Humans, we don't have a great track record on ethics and I hope — we all better hope — that the artificial intelligences, should we ever get to a generalized artificial intelligence, I think we should all hope that that intelligence would be more ethical than human beings, not as ethical as human beings are. Jorge: That's a very provocative statement and also inspiring. And I think it's a good place for us to wrap up the conversation. I feel like we could keep talking about this stuff for a long time. So, Chris where can folks follow up with you? Chris: Oh great. Well, you can find me on Twitter, Chris Chandler, or you can email me Chris Dot Chandler at gmail.com. Jorge: Fantastic, thank you for being on the show, Chris. Chris: Thanks Jorge! Really enjoyed our conversation, as always.

Episode 4 of Hip Hop Entrepreneurs has Matt and Rez opening with their thoughts on Mike Monteiro's talk "Fuck You Pay Me" about freelancers and other small companies operating with partners and making sure they don't get taken advantage of. The primary topic for this episode is the different types of personalities and mindsets they see when working in the recording studio and how they navigate with those different people with the lessons they've learned. --- Support this podcast: https://anchor.fm/hip-hop-entrepreneurs/support

We talk to Mike Monteiro, author of "Ruined by Design", about the biases plaguing tech today and what we can do about them.

Special guest and old friend Mike Monteiro returns to discuss his new book, “Ruined by Design.” We talk about whether the design industry needs a set of ethical standards and the ways in which they might be enforced.

We are not naive enough that Silicon Valley is going to make the world a better place, actually it turned out the opposite, designers ruined the world. We made people addictive and depressed for fundings and stock prices, and design education and hiring don't help. How can we fix the situation if it's not too late?

On the May 15, 2019 episode of /Film Daily, /Film editor in chief Peter Sciretta is joined by managing editor Jacob Hall, weekend editor Brad Oman, senior writer Ben Pearson, and writers Hoai-Tran Bui and Chris Evangelista to discuss what they've been up to at the Water Cooler. At The Water Cooler: What we've been Doing:Peter saw Helder Guimaraes' new magic show Invisible Tango at the Geffen. Peter wants to apologize to the magicians he kind of mentioned last week. And Peter finally received his life-size Infinity Gauntlet replica, and has been learning how YouTube works. Jacob is upgrading his home gym and wants your music recommendations. Hoai-Tran appeared on /Filmcast bonus ep to talk the Avengers: Endgame women moment, and went to the Frida Kahlo: Appearances Can Be Deceiving exhibit at the Brooklyn Museum. And she met Chris! What we've been Reading:Ben read William Goldman's Adventures in the Screen Trade Chris started reading Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It by Mike Monteiro. Hoai-Tran finished Dune. What we've been Watching:Peter watched Survivor and nothing of note this week. Ben and Chris both saw John Wick Chapter 3  – Parabellum.   Jacob and Ben watched Game of Thrones. Brad and Jacob saw Detective Pikachu. Jacob, Ben and Chris watched Barry. Ben watched The Matrix, and Jacob rewatched the Matrix sequels, The Matrix Reloaded and The Matrix Revolutions.   Hoai-Tran watched Border, The Hustle, Someone Great, Rilakkamu and Kaoru, Fruits Basket. Brad watched The Front Runner, and started rewatching 30 Rock again. Chris watched Deadwood the Movie, and A Dog's Journey. Ben watched I Think You Should Leave. Jacob watched The Prodigy, All Hallow's Eve, and the series finale of Veep. He's also giving The Handmaid's Tale season 2 another shot. What we've been Eating:Peter tried Fat Burger's “protein style”. Peter is going to make Jacob brag about his impressive diet progress even if he doesn't want to. Brad tried Cheddar Cheese Bacon Combos, Swedish Fish Tails, and is enjoying S'Mores Oreos again. What we've been Playing:Peter played the Big Trouble In Little China board game, and played Vader: Immortal on the Oculus Quest at Facebook HQ. Ben finished Red Dead Redemption 2   Other Articles Mentioned: Subscribe to Peter's new vlogging youtube channel Ordinary Adventures HT's /Filmcast bonus ep to talk the Avengers: Endgame women moment ‘Deadwood: The Movie' Review: A Fond Farewell to One of TV's Greatest Shows John Wick Chapter 3 Review: An Action Masterpiece The Only Thing More Brutal Than Last Night's ‘Game of Thrones' Was the Final Episode of ‘Veep' All the other stuff you need to know: You can find more about all the stories we mentioned on today's show at slashfilm.com, and linked inside the show notes. /Film Daily is published every weekday, bringing you the most exciting news from the world of movies and television as well as deeper dives into the great features from slashfilm.com. You can subscribe to /Film Daily on iTunes, Google Podcasts, Overcast, Spotify and all the popular podcast apps (RSS). Send your feedback, questions, comments and concerns to us at peter@slashfilm.com. Please leave your name and general geographic location in case we mention the e-mail on the air. Please rate and review the podcast on iTunes, tell your friends and spread the word! Thanks to Sam Hume for our logo.

Het begin van een nieuwe reeks Glitches. Gesprekken met slimme gasten over hoe je je (digitale) producten beter kunt maken. Beter voor je klanten en je gebruikers. Maar ook: beter voor de wereld. Hoe voorkom je dat jouw startup straks de nieuwe Facebook wordt. Of erger: de nieuwe Uber. En wat kun je daarbij leren van anderen. In deze aflevering bespreken Laurens en David hun plannen met Joost en Reinier. Een net iets te ongestructureerd gesprek over de Eighties en ethiek, over time well spent en witruimte in je hoofd. Renier heeft het over Mike Monteiro en zijn visie op hoe designers verantwoordelijk zijn voor de producten die ze maken. Een mooie talk van @monteiro vind je hier: How to Build an Atomic Bomb - Mike Monteiro (https://www.youtube.com/watch?v=ZGsYHws-hbc) Ken je mensen die we zouden moeten uitnodigen? Laat het ons weten in jouw review over deze podcast in de iTunes store. Wie weet zit jouw suggestie hier volgende aflevering aan tafel. Mixage: Matthijs Hage. Muziek: Big Orange Music

Tired Jo shares how he’s getting inspired. Check out the following tools he is using: http://raindrop.io https://eagle.cool/ https://github.com/seenaburns/isolate Also, see the full Mike Monteiro interview on Sara Dietschy’s Youtube channel: https://www.youtube.com/watch?v=TCGMSuDJYVY Music by: @dcuttermusic / http://www.davidcuttermusic.com

 Drawing is a skill which develops as you practice. On today's episode Simon and Lex discuss some practical methods which can get you started on your magical journey.  Here is some information from today's episode. Inkscape.com: A free and open-source vector graphics editor; it can be used to create or edit vector graphics such as illustrations, diagrams, line arts, charts, logos and complex paintings. Inkscape's primary vector graphics format is Scalable Vector Graphics; however, many other formats can be imported and exported.  "Mike Monteiro: F*ck You, Pay Me"  The most popular CreativeMornings talk of all time, Mike Monteiro gives us some valuable advice on how to get paid for the work that you do. Skillshare.com:  An online learning community for people who want to learn from educational videos. The courses, which are not accredited, are available through subscription. The majority of courses focus on interaction rather than lecturing, with the primary goal of learning by completing a project.  Udemy.com: An online learning platform. It is aimed at professional adults. Unlike academic massive open online course programs which are driven by traditional collegiate coursework, Udemy uses content from online content creators to sell for profit.  Pluralsight.com: An American publicly held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website.  The Nerdwriter is a weekly video essay series that puts ideas to work.  Wisecrack is a collective of comedians, academics, filmmakers, and artists who are super curious about the world around us. Our channel explores big ideas in unusual (and hopefully super entertaining) ways. We dive into philosophy and critical thinking through the lens of movies, TV shows, video games, and books.  Draw with Jazza: New content every week, like tutorials, speed paintings, streams, competitions and more!     Proko: Stan Prokopenko, is an artist and teacher. Proko is a resource for artists to get good art instruction videos.  "You Can Draw in 30 Days: The Fun, Easy Way to Learn to Draw in One Month or Less" by Mark Kistler. Drawing is an acquired skill, not a talent--anyone can learn to draw! All you need is a pencil, a piece of paper, and the willingness to tap into your hidden artistic abilities. With Emmy award-winning, longtime PBS host Mark Kistler as your guide, you'll learn the secrets of sophisticated three-dimensional renderings, and have fun along the way--in just 20 minutes a day for a month.  Sktchy is an has helped thousands of artists around the world break through creative block and fill up their sketch. @EtheringtonBros   Creators of UK's MOST SUCCESSFUL COMICS KICKSTARTER of ALL TIME. Comic, book, and film makers, tutorial sharers.  --- Support this podcast: https://anchor.fm/twobrokeguys/support

Special guest and founder of Mule Design, Mike Monteiro, joins the show. We discuss why presenting your work is such a crucial skill, and how so many designers get it wrong.

Mike Monteiro dispensa apresentações. À frente da Mule Design, autor dos livros "Design is a job" e "You're my favorite client", co-host de vários podcasts e orador mundialmente conhecido. Numa conversa partilhada com a The New Digital School, falou em português, sobre o estado do design e o papel dos designers no mundo.

Continuing the UX series I talk about how UX design can both be a deeply involved job with advanced practitioners and also UX design can be useful when in the hands of someone learning on the job. Related Links and Resources Design Is a Job by Mike Monteiro ArtSoundoff Follow all the Art Soundoff posts on Twitter Lean Into Art Subscribe to the Polytechnicast RSS feed in your podcatcher

10 bölüm hedefine az kaldı. 6. Bölümü bitirdik. Konumuz: Ödenmeyen Ücretler: Beleş Mimarlık. Bu duruma düşen mimar/tasarımcı sayısı çoktur. Amatöründen en büyük ofisine hepimiz bazı şeyleri beleşe yapmak zorunda kalıyor. Peki Neden? Nasıl önleyebiliriz? Sözleşme'nin önemi, Amatör tavırlar, Fiyat Verme bilgisinin önemi ve Yarışmalar. Bölümde bahsettiğim Mike Monteiro videosu: F*ck You, Pay Mehttps://www.youtube.com/watch?v=jVkLVRt6c1U (dil İngilizce)

10 bölüm hedefine az kaldı. 6. Bölümü bitirdik. Konumuz: Ödenmeyen Ücretler: Beleş Mimarlık. Bu duruma düşen mimar/tasarımcı sayısı çoktur. Amatöründen en büyük ofisine hepimiz bazı şeyleri beleşe yapmak zorunda kalıyor. Peki Neden? Nasıl önleyebiliriz? Sözleşme'nin önemi, Amatör tavırlar, Fiyat Verme bilgisinin önemi ve Yarışmalar. Bölümde bahsettiğim Mike Monteiro videosu: F*ck You, Pay Mehttps://www.youtube.com/watch?v=jVkLVRt6c1U (dil İngilizce)

Ur veckans avsnitt: I veckans rafflande avsnitt lämnar vi ingen sten orörd då vi diskuterar trilskande SAN, lite mer om Dune 2 på Amiga, årets grisfest, Twitters ständigt pågående mentala trafikolycka, de första poddar vi lyssnade på och e-postklienter för Linux.  Och snöänglar. Länkar Illers snöängel Promise Vtrak E610F Ryzen threadripper Nvidia Geforce RTX Dead or alive 3 Jonathan Mann Jack says fuck you to Tweetbot Kalles klätterträd Skrotnisse Late night cocoa Första inkarnationen av The talk show CMD space Build and analyze Hypercritical The talk show-avsnitten på Mule radio Mike Monteiro Back to my Mac upphör att finnas Universal plug and play Thunderbird Mailspring Evolution Geary Hiri Ericsson på Github Exchange calendar-pluginet för Thunderbird Två nördar - en podcast. Fredrik Björeman och Joacim Melin diskuterar allt som gör livet värt att leva. Fullständig avsnittsinformation finns här: https://www.bjoremanmelin.se/podcast/avsnitt-135-vi-glomde-ju-bort-att-ta-reda-pa-grisen.html.

For episode four, we hear from designer and founder Mike Monteiro, who has a strong word for his creative ilk. In “Design’s Lost Generation,” he insists that designers, especially UX designers — who play a huge role in theorizing and building the technological systems that determine much of the future of humanity — should only be able to practice their craft after getting licensed. After reading the story, he chats with host Manoush Zomorodi about it. “We’ve been moving fast. We’ve been breaking things,” he points out. “Sometimes on purpose. Sometimes out of ignorance. The effects are the same.” Whether you’re a designer or not, the piece ignites an important debate about personal and political responsibility amongst the creative class. And Mike’s argument is compelling: Doctors do it, lawyers do it, even San Franciscan dog walkers do it! So should we do it, should we get licensed?

How do you help a team of creative professionals achieve their best results? Our guest today is Andy Vitale, the director of user experience at Polaris Industries. You'll learn how to manage and grow an in-house design team, bring new members up to speed, and optimize the UX process. Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music. Show Notes Polaris Industries — Andy's company Polaris UX Design Principles Org Design for Design Orgs: Building and Managing In-House Design Teams — a book by Peter Merholz and Kristin Skinner Design Is a Job, You’re My Favorite Client — books by Mike Monteiro published by A Book Apart Andy's website Follow Andy on Twitter: @andyvitale Today's Sponsor This episode is brought to you by Userlist.io — a new tool for sending event-based email to your SaaS users. Overwhelmed with existing automation tools? Try this simple solution for converting free trials, user onboarding, and promoting specific features in your web application. To learn more, join the waiting list at userlist.io Interested in sponsoring an episode? Learn more here. Leave a Review Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

You have an opportunity to make a difference and be a designer of the extraordinary, no matter the medium. For Olga Rafalska and Paulina Kacprzak, it’s building a platform where designers can learn, share and co-create How did two young design students launch one the premier design events in Poland? Hear it first hand from this creative partnership behind Element Talks along with an overview of what you can expect from their 2018 event. We share some exclusive behind the scenes insights on how they have made their friendship stand the test of time, their passion for design and sharing ideas with the design community. Check out the event: Element Talks 2018 - https://www.elementtalks.com/ Important Links: Michał Szafrański - https://jakoszczedzacpieniadze.pl/ Marek Jankowski - https://malawielkafirma.pl/ Dr Dąbrowska - https://ewadabrowska.pl/index.php?lang=pl Radosław Kotarski - https://www.youtube.com/user/radekkotarski Check out some of the previous talks: Erik Kessels: https://www.elementtalks.com/articles/103-erik-kessels/ Anton & Irene Interview: https://www.youtube.com/watch?v=NSPaH4j1Y7c The nuSchool: https://www.elementtalks.com/articles/22-nuschool/ Mike Monteiro: https://www.elementtalks.com/articles/100-monteiro/

In this episode, we discuss an article called This Design Generation Has Failed by Mike Monteiro. In the article, he argues that because bad User Experience can have hugely detrimental affects on users, designers should be licensed (among other things). We discuss this idea of licensed designers, as well as what we as Christians can... View Article The post 43: Tide Has Made a Lot of Commercials appeared first on Helvetic: A Podcast.

Let’s be real: writing is hard. We’ve written and rewritten this intro seven times. Taking on any new challenge or project that requires deep thought, passion, and creativity, can push us outside of our comfort zones. It can make us feel anxious about succeeding—but it can also force us to grow and take on new challenges. In this episode, Erika Hall talks with us about starting a design agency, the power of empathy in everything we do, and her brand-new book. > People are actually terrified of asking questions — and especially people who end up in positions of leadership. To say, “Oh, we don’t know this and we have to find something out, and I don’t have the answer” is really scary, and that’s nothing that we’ve been rewarded for our entire lives. And if you want to have a research mindset or just use evidence to make decisions, you have to be in a constant state of admitting that you don’t have all the answers. > > —Erika Hall, Mule Design Here’s what we get into—and of course, there’s a full transcript, too. Show Notes First, Katel shares a secret: when she started working for A Book Apart, she’d never worked on a book before. But neither had the first author she worked with! And it all worked out ok. We discuss getting used to big new challenges, and how to decide when it’s time to take the leap and write a book—and then give the middle finger to imposter syndrome. Interview: Erika Hall Designer, author, and all-around smarty Erika Hall fills us in on how she spent the last year: writing a book (and getting stuck, and writing some more), teaching people how to make better design decisions, and taking on gender bias in the workplace. We talk about: How she started Mule Design and how the agency—and their work—has changed since 2001. Being outspoken online and fighting the trolls who live in our review systems. Why it’s critical to bring empathy into our working relationships as well as our personal ones—and how feeling comfortable being uncomfortable can be the most powerful thing you can do. Why we won’t solve gender bias with education alone; we have to change our own habits and help others learn to do the same. Her new book, Conversational Design, all about how to use conversation as a model for designing interactive digital products and services that are less robotic and more real. The joys and horrors of writing: making it through 2017, surviving the myth that your second book will be easier than your first, overcoming a health setback—but getting through it all to launch a book. Finding inspiration IRL—no, really, sometimes stepping away from our screens and talking to our neighbors is the best way to rediscover the good in the world. And listening to Oprah. And Ru Paul. Fuck Yeah of the Week We end the show with heartfelt appreciation and admiration for Emma Gonzalez (@emma4change) and the massive student activism movement that has been ongoing in the wake of Parkland.To all the people, young and old, who are standing up and speaking out: fuck yeah and thank you. Links: Tweet from David Hogg RuPaul’s Drag Race BBC’s In Our Time The 9 Rules of Design Research Be a Pal, My Dude Just Enough Research Conversational Design Mule Design’s Gender Bias Workshop Sponsors This episode of NYG is brought to you by: Shopify, a leading global commerce platform that’s building a diverse, intelligent, and motivated team—and they  want to apply to you. Visit shopify.com/careers to see what they’re talking about. _WordPress—the place to build your personal blog, business site, or anything else you want on the web. WordPress helps others find you, remember you, and connect with you. _ Transcript Sara Wachter-Boettcher Do you want to work with a diverse, passionate team that likes to get shit done? Then you should talk to Shopify. Shopify is the leading global commerce platform for entrepreneurs. And they’re growing! And they don’t just want you to apply to them. They want to apply to you. Visit shopify.com/careers to see what they’re all about [music fades in]. Jenn Lukas Welcome to No, You Go, the show about being ambitious—and sticking together. I’m Jenn Lukas. Katel LeDû I’m Katel LeDû. SWB And I’m Sara Wachter-Boettcher. JL Whether it’s a blog post, a conference talk, or a book, writing is hard. Finding inspiration to create is hard, but how do we get through it? On today’s episode we’ll talk with Erika Hall, co-founder of Mule Design and author of Just Enough Research and, the brand new book, Conversational Design. We’ll hear about what motivates her to write, and how she manages everyday bumps in the road to large-scale challenges. But before we hear from Erika, let’s talk about this whole publishing thing. KL So … when I started at A Book Apart, I had never worked on a book before … and neither had Erika. SWB Wait, hold on. You started being in charge of a publishing company after not having ever worked on a book before? KL Yeah, no, shhh, don’t tell anyone that. SWB So, first up: like, uh, I don’t know that anybody could tell because you did great. But, like. how did that happen? KL So while I was jumping into publishing into a book, I was also getting acclimated to the role, and figuring out what I was doing with A Book Apart. And like really, truly, the company was also sort of figuring that out. Which is good. We were growing together. But it was something I had never done before and I was absolutely terrified. I was basically supposed to be the leader on this project. I was supposed to know what I was doing, I was supposed to keep everything going. I was also supposed to establish myself and get a bunch of people to trust me and to work with me and to know that I was going to lead them in the right direction. Um and [chuckles] I felt like I was starting from scratch and completely flailing. There was also no one I could really talk to because I, all of a sudden, didn’t have any colleagues. I had always worked for companies that were large. I had always worked for organizations where I went into an office every day and, all of a sudden, I was, you know, working from home. I was completely by myself and we didn’t have a team. I was the first full-time employee with A Book Apart. So it was really strange to kind of go from being around a bunch of people all the time to being alone. It took me like a good year to just like get used to it. [2:45] SWB Yeah, I mean, something I was really thinking about as you were talking was like, ok, how much I think we often … underestimate how long it should take to get used to something. And big changes take a really long time. You know they talk about like what are the most stressful moments in people’s lives? And some of them are, you know, grief of a close — you know, losing somebody close to them and going through grief, or going through a divorce, but also things like moving is one of the most stressful things. All of those like high-stress things — new jobs are definitely part of that. And I think like — I don’t know, at least I do this to myself where I’m like, “I should be over this by now.” Or like, “This shouldn’t be that big of a deal,” and then it is a big deal and you end up kind of beating yourself up about why aren’t you comfortable yet or why aren’t feeling more in the groove of things yet? And then like you know [sighs] looking at it from the outside though and being like, “Uh Katel! Of course that took a fucking year [laughing] that sounds really hard!” KL Yeah. SWB You get a different perspective. KL Yeah well and even thinking about like the, you know, the question that you asked in the beginning of kind of like, how did you start at this, you know, at this thing that you hadn’t done before? I had like so many fears about that … because I spent, and again, because I was sort of on my own and didn’t have like an ongoing feedback loop, I was always in my head about like, did I make the right choice? And am I gonna do this job well? Like am I gonna serve this company and these people, you know, to the best of my ability? … I was actually just talking to Erika the other day because, you know, her book is launching and she was like, “Oh my gosh, I hadn’t really realized that was both our first time working on a book.” And she was like, “Well, you know what? It worked out.” [Laughing] And I was like, “Yeah, it totally worked out. It worked out well.” JL I — [laughs] I love this because this is like the quintessential fuck of imposter syndrome [laughter]. Like essentially you were just like, “You know what?” You said it. You said you felt like you were flailing but I mean, spoiler alert, because we’re years ahead now. I mean, you weren’t! I mean, you published a slew of great books! So obviously you took this and you got through and you did do an awesome job. So I love it because I feel like we can now look back and talk a little bit about how you were feeling but you still took on that job. You still did it, even with potentially these doubts that you had, or these feelings of flailing, you took it and you were like, “I’m gonna do this.” There had to be this part of you that was like, “I know I can do this,” because you did it, right? SWB Also, this is the obligatory moment where I have to remind everybody that Katel is now the CEO of A Book Apart [KL laughs], where, that wasn’t where you started, right? Like you were the managing editor when you started there? [5:35] KL Managing director. SWB Managing director, sure [yeah]. Um so, right, going from being the managing director, which is obviously still kind of running the show and getting books out the door, to being the CEO means that the people who founded the company saw that you were doing an excellent job and that you not only could lead publishing but that you needed to be at an executive level of the organization. Like … so … yeah. Like you can do it, obviously. I think we have a lot of evidence at this point [laughing] that you can do it. KL Yeah. Here I’m like wiping my brow. I mean, yeah, and I think while I was stepping into having only been in very structured environments, I was like, “Ok, this might be a little more difficult for me.” But it was also a chance for me to be like, “I can make this something that I want it to be.” Which is amazing. That’s an amazing opportunity. But yeah, I mean I think you have to look for those openings and kind of say, “Alright, I can do this job. You know, I have these skills. And it might just be a little bit of different scenario or the set up might be different but I’m gonna apply that.” JL Yeah, I love this. I feel like a lot of times people feel like if they’re in a path with a specific direction there’s no how do they move over. I love that you did that [KL yeah]. You took those and you applied them to a different direction. SWB I think there’s something else thought that maybe also is a parallel to what happens when you write a book which is like, you also have to be able to look at your past experience and have some faith that you maybe know more than you give yourself credit for, or that things that you learned in the past really do apply. And I think some of the time that takes some experience to be able to look at what you’ve done in the past and imagine it kind of coming together in a different way. I mean I know when it comes to writing, going back to thinking about from the author perspective: nobody goes into writing a book for the first time having ever written a book before — like you have to do it for the first time! Right? [Agreeable sounds from others] That’s — that can feel very daunting and I know it feels daunting for probably most people and I think one of the things that really helped me when I thought about writing a book was like, “What are the strengths that I already have that have led me here?” And I mean obviously part of it is like having subject matter expertise that somebody wants to publish a book about. Ok that’s one piece of the strengths. But it’s not just that. It’s not just like your knowledge, it’s actually also about having the ability to take something big and break it down into small chunks … the ability to kind of think about that macro picture of like what’s the whole arc of this thing going to be and then zoom in on the details. Or maybe it’s skills that people already have in things like just doggedly getting stuff done, checking things off the list, like project management skills are massive. Or perhaps it’s just, you know, you can start out thinking like, “I can do this because I know that I have a voice that’s really compelling for people and I’m gonna have to get much better at [laughing] project management,” which I think is true for a lot of authors. You know whatever it is, you have to be able to kind of identify like, “I don’t just have an idea or a topical expertise, I also have some skills that I can apply to this particular kind of problem.” And I think sometimes it’s like … I don’t know, I feel like we work in a culture that really is quick to label people as this or that and it’s like, you know, so you end up in these — these modes of thinking where you’re very defined by the job titles you’ve had before and it can be hard, I think, to remember that those are just combinations of skills and you could combine those skills in another way and end up with a totally different job title that you’re totally qualified for. [9:11] JL Yeah. I can’t think of like how many people in the past have been like, “I don’t really care what title you put on your LinkedIn, this is what you’re going to be doing here.” And I feel that’s like a common sentiment from employers sometimes. KL Yeah. One of the things I love about A Book Apart is that we really look for authors to have — to come with like not just potentially subject matter expertise but like a point of view. Right like some kind of way they’re going to approach or present the thing that they’re writing about that is different or has some kind of meaning that we really identify with. And, I don’t know, I will just say that you know as many doubts as someone might have about whether — whether they can write a book about something, or they are, you know, the right person to write a book about it. It’s like, “We haven’t read a book about that by you.” So I mean that’s a shameless plug to say that, you know, I love hearing from people about their book ideas so, please, write to us, but [laughs] — JL This episode is not sponsored by A Book Apart. KL [Laughs] It’s not! Sorry [laughs]. SWB Um no I think that um I think that that’s a really important thing to keep in mind because I know that going into whether it’s writing or speaking or just in general like kind of … putting yourself out there and talking about your profession and talking about things you know, trying teach other people things you know, it can often feel like — it feels very daunting if there’s other people have written stuff or said stuff before and I have to be totally new and original and then you start feeling like, “Well, gosh, everything’s already been said.” And of course it hasn’t. And you know for me it’s — I’m always thinking like, “What are the problems that I’m seeing out there that my peers are experiencing? And what are the issues that I think people should be talking about more than they are?” And then figuring out what that perspective is and once you have that perspective, I think things really click into place and you end up with a different kind of book, and a different kind of result than the kind of like “Insert Topic for Dummies.” Right? Like which is a different kind of book which might be helpful [KL right] for some people but [yeah] that’s such a limited view on what a professional book could be. Um you know I always think of it as like — I wanna influence how people think about their work and that’s — versus just saying, “I wanna teach them how to do a thing.” KL Yeah. [11:26] SWB I think that’s something that [laughing] Erika does really well, as well. I think that she definitely understands that teaching people about issues in design and research is also all about having that point of view and that point of view is informed by all of the experiences that she has both professionally and personally and I really value that when I read her work. KL Yeah, I mean, she really brings that and her personality to it. So, I mean, she’s also just really fun to read which is a huge bonus. SWB Well, speaking of her being fun to read, I think she’s also fun to listen to. Are we ready to hear from Erika? KL Yeah, let’s do it! [Music fades in.] From our sponsors JL [Music fades out] Whether you have a business, a project, or a podcast, a website is vital. Here at No, You Go, we use wordpress.com because it gives us the freedom and flexibility to share our work our way. Make your site your own when you built it on wordpress.com. You don’t need to do the coding or the design, the WordPress customer support team is there 24/7 to help you get your site working. WordPress offers powerful ecommerce options ranging from a simple and effective buy button to a complete online store. Plans start at just four dollars a month. Start building your website today! Go to wordpress.com/noyougo for 15 percent off any new plan purchase. That’s wordpress.com/noyougo for 15 percent your brand new website [music fades in]. Interview: Erika Hall KL [Music fades out] Erika Hall is a co-founder of Mule Design in San Francisco. She and I met when she was working on her first book, Just Enough Research, with us at A Book Apart and I had just joined the company. I have since been in awe of how Erika advocates for good design work through her own practice, that she generously shares her expertise, and how she does it all with fierceness and wit. Erika, we are so happy to have you on the show today. Welcome to No, You Go. Erika Hall Hi! Thank you. I’m very happy to be here. KL Yay! You co-founded Mule Design in 2001. How did you and your partner, Mike Monteiro, decide to start Mule? EH [Laughs] wow. The origin story [KL yeah] in that — the mist of time. Well we’d uh we’d been working together and … we had developed a, you know, as has become apparent: we have strong opinions about things, and each of us, independently, I think our entire lives has had strong opinions about things, and we were doing design consulting and we said, “Hey, we have strong opinions about how this should go and we would like uh be in charge of our own choices and especially choosing clients because, I think, that’s where our dissatisfaction with working for other people really came from is we saw that the clients you choose make you the sort of designers you become,” and we saw how those choices had been made and we were like, “Oh we don’t really — this work can be really, really hard and demands, to do it well, it demands a lot of commitment … at every level, really.” So we were like, “Ok we wanna choose our clients … and we wanna this control over how we work with them and control over the client relationship. Hey!! Let’s start a company.” So that’s sort of how it started. 14:40 KL How has running that company changed over time for you? EH Oh boy. Uh … we ourselves became less stupid, I think, because [laughter] when we started we really, really had no idea what we were doing. So the great part — and we talked to a lot of people uh doing our research before we started who had started companies to say, “What should we look out for?” And, “Do you have any advice?” But then over the course as we talked to other people running their own companies we really learned — it’s like what you learn when you grow up, between being a child and being an adult, is you learn that no adults actually know what they’re doing. We really learned that everyone running a company, like at every level, feels like they’re making it up as they’re going along. So, I think, our experience wasn’t unique or that unusual but over time we really found, you know, we’d get in these challenging situations and have this experience to fall back on, and the conversations with clients that used to be terrifying, all of a sudden I had all this experience, and we developed all this experience around working with organizations, and so that part became easier. And then over time we really found that the business has been changing because organizations are building their own internal design teams and so it has worked out, I think, well, in the sense that what we have become particularly good at … is also the set of things that are much more in demand which has to do with dealing with the organizations and creating the conditions for good design, not just providing design services. KL Were there any things that you ran up against that were really difficult for Mule or just challenging in a way that you were like, “How are we gonna help clients with this specific thing?” EH Oh boy. Um [exhales deeply] I mean the thing that makes the work most challenging is how humans make decisions. And what we’ve found is that sometimes we come in and we say, especially now that we say, “We’ve been doing this since late 2001.” We say, you know, “We’ve worked with organizations of every description, from a two-person startup to, you know, an enormous multinational organization.” And it all comes down to how the individual humans communicate and make decisions, that’s what makes a project go well or go badly. And the nature of people is that we actually — we hate change, right? This is something I talk about all the time: we’re creatures of habit. And we like to be comfortable. And doing new things, and going into territories that you don’t understand very well is really uncomfortable. And the thing that’s hardest for us, and the place that we still feel like, “How do we help you?” Is if people hire us and they say, “Oh we wanna do things differently, we wanna change, we wanna be innovative … but we don’t want to be challenged … and we don’t wanna change how we work as an organization.” And then there are limits to how much we can help them if they are still — if we say, “Ok we have to come to this and be really collaborative.” And they say, “Oh we wanna hold onto our fear and hold onto our hierarchy … and we still wanna make decisions based on what the person with the most power in the organizations prefers, rather than what the evidence supports,” then they’re really — there’s a limit … to like if the organ— if the people in the organization don’t want to engage at that level, there’s only so much we can do … because that’s what the work requires. 18:19 KL Speaking of, you know, just working with people and, [chuckles] you know, interaction with humans, like you’re really vocal on Twitter about a lot of things like design research, the political climate, and feminism. Have — do you feel repercussions from that? Or do you like worry about alienating clients or attracting trolls? EH Nope! [Laughs, KL joins in]. KL [Laughing] I mean how has that — I feel like being active there is [yeah] you know it’s a part of your work, I think, and it’s [mm hmm] a part of just not being able to separate politics from design and vice versa. Like, how do you deal with that? EH I mean it is a part — like we would not have like named our company Mule if we didn’t want to establish a certain [clears throat, chuckles] sensibility. And I — I have and I — this is something that I’ve spoken about privately but haven’t said publicly, and now I’m afraid I will say it, but who knows what will happen, is that uh … personally … I have [hesitates] not experienced bad repercussions from being online and being outspoken online. I don’t know why that is and I hope I’m not welcoming it now … but it’s — it’s sort of been a mystery because I say things and it’s fine. Uh we have gotten some repercussions from things Mike has said, particularly about guns, but those repercussions are — it — like I’ve learned a lot about how online reviews systems work … uh and the trolls have come at us. Like every place that we can get sort of a star rating, trolls have come at us to downvote us and so we’ve learned is that those systems work better or worse at um filtering out trolls. For example, Yelp is really good … for obvious they’ve really developed a practice about highlighting reviews that are more legitimate. Amazon is pretty good at this. Google is terrible! So if you google “Mule Design” you will see an amazing set of what I call fan fiction reviews … which — which describe scenarios that have never happened but because they’re indistinguishable, from Google’s perspective, from legitimate reviews, there is no way to remove them [KL right] and — and if you go on Amazon and you look at the reviews for Just Enough Research, they’re divided between — like they’re half five-star reviews and half one-star reviews, and the one-star reviews have nothing to do with the book, and everything to do with us being outspoken, particularly, I think, for things around um gun control. KL Right. SWB You know, Erika, that’s really interesting. Um I think both what you’re saying about not having felt like you’ve been particularly targeted in the way that women are so often targeted online for being outspoken, and I felt a little bit of the same where … I get some but I haven’t had the sort of like coordinated attacks or — or just overwhelming quantity of abuse that so many people I know, particularly women and then, of course [mm hmm], particularly the most marginalized women [yeah] have had, and I — I’ve wondered a lot about that myself too, and then I’ve been like, “Ok well, what does it mean for me to sit here and, like … wonder why I haven’t had more of that? Am I inviting it?” You know, “Should I knock on wood right now?” [Yeah] you know I think a lot of it, for me, I’ve thought about like, well what does that have to do with my level of like privilege and power and sort of, like, a sense of, like, do I seem to be better connected or better protected than the people who are getting more abuse? Is it dumb luck? I’m not totally sure but I’m really interested if you’ve thought about how that’s played a role in how you’re perceived? [22:07] EH [Inhales sharply] yeah! And one of the reasons I’ve been really reticent to say anything about this is because it feels like victim blaming to say, “Oh I’m doing something right! And the people who are … getting a lot of abuse are doing something wrong.” Like that is something I don’t believe in and don’t want to promote that idea in any way. But this is just been generally true in my offline life as well. So yeah, I don’t — I don’t know. I mean [KL yeah] maybe I am that personally terrifying … maybe that’s it. SWB I like to — I like to think that. I like to think that [EH definitely] — that people are a little scared of you and that maybe people are a little scared of me [yeah] and I’m very ok with that. EH Yup. Exactly. Like, “Take me on!” KL Right, if that protects you, that’s ok … Erika, one of the many things that I admire you for is that you talk about empathy as a piece of the design process, but actually also part of the working process, how we work with other people. Can you talk about why that’s so important? EH We don’t talk a lot — enough about empathy for our coworkers and colleagues, and this also ties into the work we do around gender bias and collaboration and all of the organizational stuff about design … is that so often you get in organizations where people treat each other terribly or have a lot of fear … about their colleagues or their — the leadership, and there’s a lot of politics. And so I think we really need to think about empathy for our coworkers and seeing the people that we go to work with every day as human beings. And that’s actually more difficult because it’s — a lot of times organizations in the way that they provide incentives or recognition, even though they talk about, “Oh! We’re a team-centered environment. Yay!” Are really incentivizing to be very competitive and terrible to one another, and that’s the part, I think, solving that … will really help … bring better things into the world. And you have to do that. You have to be able to be honest with each other, and so something that [sucks teeth] um I’ve talked [hesitates] about before and is uh, I think, a few people have been talking about the concept of psychological safety that Google really promoted after they did this project, Aristotle, to look at what made teams work. The idea that you have to feel comfortable … being vulnerable in front of your coworkers and you have to be — feel like you can admit you don’t know things and you can make mistakes and you won’t be attacked for that or diminished for that in the workplace is such an important concept and, I think, that’s — all designers should be looking more inward and looking at that context in which they’re doing their work. [25:02] KL I think about this in every corner of my life. I mean I think about it, you know, in my interactions day to day with just, like, people I’m, you know, working with or talking with or on the street, whatever. And [sighs] I just feel like the more we can do to — to, you know, propagate that, the better. Like if we can start to feel a little bit more vulnerable with each other, [sighs] I just feel like we can do better work. I mean I know that sounds cheesy but [yeah!][laughs]. EH It’s absolutely true and I think this works at every level, like this is how, I think, decisions should be evidence based and we should each other as individual humans with value. And I think the what’s going on politically … connects to how we are in our work lives, and how we are in our personal lives, and our neighborhoods. It’s all the same. It’s like if you’re acting based on fear and myth … um and you’re treating people as though they aren’t individual humans but part of a category that you can stereotype and demonize, that’s true in the workplace. If you’re talking about, “Oh designers versus engineers versus marketing people!” And it’s true in society. KL Yeah, completely. In a recent piece you wrote, actually, “The Nine Rules of Design Research,” which is awesome, the first thing you write is: “Get comfortable being uncomfortable.” What do you mean by that? EH This is something I found in talking to a lot of people and thinking about research after writing Just Enough Research is you hear about all of these … barriers to doing research, a lot of times it’s, “Oh that costs too much money to do a research study or it takes too much time.” And this is all cover for the fact that people are actually terrified of asking questions — and especially people who end up in, like, positions of leadership. To say like, “Oh, we don’t know this and we have to find something out, and I don’t have the answer,” is really scary and that’s nothing that we’ve been rewarded for our entire lives. And if you want to, you know, have a research mindset or just use evidence to make decisions, you have to be in a constant state of admitting that you don’t have all the answers. That has to be where you live in order to continue to learn. You have to walk in to work every day and say, “I don’t have all the answers,” and that just has to be kind of your mantra … and that’s terrifying and uncomfortable. It’s much more comfortable to say, “Oh I have the answer and I’m gonna hang onto this answer,” because you have certainty and certainty is really comfortable. And if you have — if you have a way of looking at things, you don’t want that to be challenged by new information. And that’s very uncomfortable. So if you start by saying, “Ok! I’m just going to be uncomfortable because I’m going to recognize that I have an opportunity to learn something new every day and I’m never going to be done,” then once you get comfortable with that mindset, then it becomes a lot easier to — to accept new information and have really good arguments and discussions with your colleagues about the best course of action, because it’s not going to take away that certainty that you need to cling to and defend. SWB Yeah, I’d love to dig into something that you mentioned a little bit: so when it comes to being vulnerable at work and sort of like having to have that start from within in order to get anywhere, something I’m curious about is how does somebody who maybe isn’t in a position where they have um a huge amount of power at their organization, like how do they find space to do that without sort of making themselves vulnerable in ways that are maybe more negative? I guess what I mean is if you don’t have a ton at work, showing up and kind of putting that vulnerability out there may not create — you know, you doing that by yourself is not going to work if the environment is not [chuckling] uh prepared for it and like so like what does somebody do about that to kind of try to make space for that in their life and in their work and foster that in a work environment that they don’t necessarily control? [29:09] EH That is a great question because it’s absolutely true that if you’re in a more toxic work culture and you admit you don’t know know something, right? Like right off the bat? Then that’s gonna be like fresh meat for the vultures sort of thing. The best way to handle that is to ask questions because I think there’s so much concern with making a good argument and offering a lot of reasons for things, and it’s much better — and this is something you can — I think you can do from any position but it’s still, in some organizations, risky. Uh to just ask. Like if somebody puts forward something with a lot of certainty and you’re like, “Huh! I’m not so sure about that.” Find a way to just ask — asking questions is really powerful and then you can help without yourself starting by saying, “Hey! I’m the person who knows the least around here.” You can create a culture of asking questions and that will kind of shake that sense of false certainty a little bit. KL You also started writing about the impact of gender bias in the workplace and how to be a good ally. Can you tell us … just about that and what made you write it? EH We started … doing a workshop around gender bias and the reason we started doing the workshop around gender bias, it came from the observation that we’ve been talking about gender bias in the workplace, well, for my entire life, but especially in like the last … uh 20 years it seems like the conversation has gone nowhere because we all recognize, “Oh! Huh! Especially in the sciences and in academia,” but, it turns out, in every industry there’s a tremendous amount of gender bias. And the thing I observed having, you know, worked in web-related things for the last 20 years is that it’s gotten worse for women. When I started out in my career, I felt totally supported. I felt like we were all learning things together. When I worked um … at — I started at a more technical position and when I was just learning things about um building websites and running web servers, I would hang out with the nerds. They would invite me to the LAN parties, right? Where you all get on your computer and shoot at each other, playing Quake, or whatever. And they — I had root on the server and that was fine and they would — they were like, “Oh you wanna learn more about Unix? Cool!” And … it seems like i the recent years it’s not that sort of paradise, apparently, that I experienced. And so we started asking the question like, “Why did it get worse?” Um and why is all of this training — cuz you’re like, “Oh people are talking about unconscious bias and we’re doing these trainings.” And I’m like, “This is not working,” and when we talked about it, the core problem we identified is that organizations were treating this like it was a knowledge problem. Like, “Oh this is just something people don’t know.” And they’d do these trainings that would say, “Hey, everyone! Did you know that people act out of these unconscious biases and stereotypes and that’s making it hard for people who are less well represented in the workplace to get fair treatment?” And then everybody goes to these trainings and they’re like, “Oh cool, so everybody does it. So I don’t have to change.” And we said, “Oh what if we … look at the problem another way?” And it really is a problem of changing habits, not just giving people new information. And once you look at the problem like that, it’s a much different problem and it’s much harder to solve in the sense that you can’t just put a thousand employees in a room, show a presentation, and say, “Go forth and be unbiased.” And uh and so we developed a training around, “Ok, how do we help women who are experiencing this in their workplace, do less work?” Right? Because women are often doing a lot more work to deal with the amount of bias that they encounter. And so we said, “Ok, we’ll do a workshop that says, ‘You can change — you can kind of change the habits around this and you can also personally do less work.’” And one of the comments we received was, “What about the guys? Why aren’t they participating in this?” And the reason is that if you’re in a position of — of power and privilege, you have no incentive to change your habits, to change the way things work. This is why, you know, you look at Apple and their diversity numbers are terrible. And they’re like, “Oh yeah yeah, we wanna work on that.” But why should they? They have billions of dollars and what they’ve been doing is really worked for them … but I recognize that there are a lot of men out there who do believe that gender bias is a bad thing because it, you know, it’s like they don’t feel like they need their mediocrity protected. So I wrote that piece to say, “Ok, if you’re one of the guys who recognizes that this is a bad situation and doesn’t feel threatened by people saying that it should change, here’s some really concrete things that you can do to support this type of change.” [34:25] KL I think back on earlier in my career and I had similar thoughts to what you were saying at the beginning of this and I look back on it and I’m like, “I don’t know if it was better.” Like I think that I felt more supported and I’m not sure that I actually was. Like I think it may just not have been a good enough or a big enough conversation at that point and the fact that it is way more out in the open and people who are afraid and have that fear of sort of like holding onto what they’ve, you know, the habits that they have had over the years are — that’s why that just seems like so much more uh glaring. SWB I think a lot about how at the beginning of my career I … did not think that much about some of those dynamics at work because I was really busy trying to like establish professional footing, and figure out what I was doing, and create some credibility, and some sort of space for myself to get things done. And as part of that, I worked with a bunch of dudes who I largely liked and I liked to be able to hang out with them and sort of feel like I was one of them and, you know, hang out at the beer bar, and … laugh at the dirty jokes and whatever. And that was fine and I mean like it wasn’t like a particular horror story or anything but, I think, one of the things that I’ve since very much realized for myself is that a lot of my sense of like, “Yeah ok this is fine,” was coming from a place of … subverting some things about myself in order to create space in an environment that wasn’t necessarily supportive to me and so it’s like I didn’t think that it was a big deal but I’ve since realized that there were a lot of pieces of myself that I had to turn off in order for myself to kind of fit in. And — and then at some point that became like not enough for me [yeah] and not acceptable to me. [36:20] KL Yeah it’s like we — we all had to do that because we had to like try to focus on doing the actual work, right? To get us to the next level or to, you know, start managing bigger teams or get into the meetings or whatever and it’s like, yeah, I totally agree with you, Sara. SWB Yeah so I wonder if it’s like it seems better, like it seems like it was better only because if you didn’t ask for enough, you know? [Laughing] like we weren’t ask— I wasn’t asking for enough, I would say. EH Yeah, I think that’s part of it and, I think, specifically just talking about web related things. Like when that all started in San Francisco, it was a more welcoming community because it was something — it was a new endeavor that wasn’t part of any industry that I would say was institutionalized enough to also have institutionalized sexism. So I really feel like it was welcoming to women, I don’t think it was ever particularly racially diverse. I will say that. But I think what happened is that there was sort of a — this web culture. This like nerdy, little web culture … that was sort of an alternative culture and then, I think, finance culture took it over. I think that’s also a part of it … because I think that’s really what’s changed … is that it’s not like, “Oh we’re doing this thing that makes no money! … that is cool and we’re figuring it out and it’s like a whacky little science project that people who like doing whacky little science projects like.” And then these companies became investment vehicles. And then I think that brought all of that “Wolf of Wall Street” bro culture into it. So I think I absolutely agree with what both of you have said in terms of like, “Oh! We were being the cool girls.” But I didn’t feel as much of that, I felt like, “Oh we’re all doing this neat thing and building this new world and — and having a fun time together,” to, “Oh! Here are people who want to use this to transfer wealth in huge ways and who cares what we’re actually building.” And so I think that is also part of it. KL So we are talking to you at a very, I think, exciting moment, um you have a brand new book coming out. Can you tell us just a little bit about that? EH Yeah, Conversational Design — it’s about using human conversation which humans have been doing for oh a hundred thousand years, kind of as long as we’ve been human, we’ve been conversing. And using that as a model for designing interactive, digital products and services, and really looking beyond the surface because I know everything around chatbots and the speakers you talk to you like the Alexa and Google Home — that’s really been operating on the surface and I think what people are finding now is that it’s not necessarily easier to talk to a system like that and so it goes — I try to go a little deeper to say, “Ok what makes it so easy? Like we’re having this conversation and it’s easy and natural. And what makes that work? And how can we look at that to say, ‘Oh how can we really make these systems work in a device independent that feels more human and humane?’” KL Well as your publisher, I’m very excited about it [laughter]. Um I also know that writing a book and that process is really fucking hard, what were some of the biggest challenges you encountered? [39:53] EH Whoo! Well 2017 just as a whole! That was really hard because well the genesis for this book was a set of things I was thinking about and talking about like ten years ago about language and the interface and all of that. So first there’s the idea that, “Oh this is going to be much easier than my first book.” That’s like the first myth that you get right out of the way [KL chuckles]. And then everything seemed to be changing in the industry so often around this stuff because I started with, “Oh I’m just going to talk about using language,” and then I felt like, “Oh I’ve gotta incorporate these things that are happening around messaging and AI and voice interfaces and things like that.” And then the 2016 election happened [laughing] um and then it felt very difficult to get it together to write a book about interaction design when the world was on fire, and that led to a lot of just sitting in my office, staring at my screen, not doing anything, and feeling terrible. And so that made it hard [KL laughs]. SWB I don’t think you were alone [laughter] in that I mean like I had literally that same problem, but I think everybody I know had some variation of that problem where it’s like, “Is what I’m doing even a thing anymore? Like who cares?” I think, Katel, you talked about this on a recent episode where you were like, you would think about something that you really wanted to do at A Book Apart, right? Like you talked about wanting to build out, you know, the marketing campaigns more effectively and then being like, “Well [sighs], does work even matter? [KL laughs] Do books matter?” [KL yeah] And of course books fucking matter. But it can feel sometimes like they don’t. KL And I think there’s that, you know, like we talked about with Eileen Webb in her interview there’s this like sort of overcast of are we feeling up to ourselves? Like are we feeling ok? And I know, for me, like I often underplay how much it affects me when I’m dealing with a health issue, you know, not just physically and mentally but emotionally, and I really feel like I get slowed down easily, and I used to not think that that was the case. Erika, you went through some health stuff in the last year too. How did you navigate, you know, going through that and healing and just trying to stay on top of running a studio, and writing a book, and just, you know, finishing? EH [Laughs] That was the icing on the glory that was 2017 is, yeah, I’m generally a pretty healthy person and I had a situation and I had to suddenly realize I had to have some pretty major surgery. I haven’t really talked about this much. So yeah, right when I was finishing the book, I was going through this stuff and … so I felt very, very lucky to be like where I am geographically and to have like to have the support and tools I have, and to have the health insurance I have. So it really was a like, “Ok, hey! It’s a thing I have to deal with.” And in some ways, it was great because it was so concrete … and um, and yeah, fortunately like Mike was super supportive and did a great job of hiding how he was freaking out. And it was just like a series of steps. And it’s one of those things like in crisis situations, like I get super matter of fact, like, “Ok. Here are the things that are happening. These things are happening now. Ok.” And so I did that and I was just lucky that everything went great because like you — bay area has the best healthcare in the world, because my insurance was good, because everything went super smooth, and the whole like kind of let’s call it “the ordeal” was like less than two months. [43:38] KL Mmm. Well, I have one last question: where do you find inspiration and optimism these days? EH What helped me, when things got really dark, is to like step away from the computer and just go to my grocer, and go to my dry cleaner, and have these like friendly interactions and say, “Oh this is really where life happens.” Like it’s really easy to get caught up in these — because right now, thanks to the internet, we can know about everything terrible thing going on in the world at all times. And so it’s like, “Oh hey! People are still like living their lives [laughs] and it’s ok in some places on the ground.” And then just with the people I know and the people who are finding the strength to do positive things and a lot of that is also in books, as Sara mentioned. Like books are really important! There are a lot of books that were written during really terrible times in history. Like you look at what was going on, you know, during the twentieth century … all of these like horrible wars and uprisings and then the fight for civil rights in America. And dealing with everything going on there and you’re like, “Wow! Throughout these periods which are arguably as bad or worse than what the crises that we’re dealing with now, people still found the strength and the ability to put something out there into the world that’s positive and enduring,” and I think looking at that is really fantastic. Because it’s so easy to react. Right? There’s so much to react to every single day. There are like ten horrible things to react to, that like pull you down into this really primal fear place [KL chuckles] and I think you find these ideas and these people that lift you up out of it. Man, I’ve started listening to Oprah’s podcast [laughs]. I highly recommend her conversation with RuPaul! All we watch in our household now is RuPaul’s Drag Race, and that really helps. And I listen to BBC In Our Time, which is a fantastic podcast where academics talk about, like, concepts in science, or notable thinkers, or periods in history, and it gives you that historical context, which I think can help crystalize—like, it helps to look backwards a little bit to think about positive ideas for the future, and get out of this corner of “everything is on fire and the world is ending.” KL Yeah. Well I’ve written down all of these recommendations and I’m going to do the same thing. Thank you so much for joining us. It was so great to talk to you. EH Oh thank you! I love talking with fantastic people such as yourselves! [Music fades in.] Fuck Yeah of the Week JL When we plan our shows, we talk a lot about what the Fuck Yeah of the Week’s going to be. And this week we were talking about a few different things. And the thing that kept coming to my mind was Emma Gonzales and the students’ work in the wake of Parkland. I’ve been following some of this work and @emmaforchange is her Twitter account and you start following this Twitter account and you start seeing all of these powerful voices … and all of these powerful thoughts that are coming out of … you know, the children and youth in our country right now. And, for me, that’s … so amazing to look at. And — and it does inspire a “Fuck Yeah!” and a, “Thank you.” A thank you to see that people are speaking out about this right now. There has been — I don’t know if any one of us can look at this and not get emotional but everything that’s been happening, and it’s not that this was the first that anything has brought up these emotions in our country, um gun violence is definitely nothing new. But I think [sighs] every time I see it, I get a little … the sigh is so heavy, I just don’t know what to do. Um I feel very lost, I think now, I think about my one-year-old son. And I think, “Fuck! You know?” Like you start like, “Should we homeschool? Should we move to Canada?” There’s like a gazillion thoughts that come through my head at all time and I just get like a little bit lost and a little bit um, not a little bit, a lot depressed. And like what do we do? What do we do for our kids? What do we do? And when I see this group of people that are fighting for themselves, that, to me … [sighs] … it makes me feel like I could potentially believe in something and that there might — that there will be change. [48:13] SWB Every time there’s a school shooting, I think about my friend, Teresa. My friend Teresa was one of my best friends growing up, and we eventually both moved to kind of different parts of town, so we were in different high schools. And in 1998 she was shot in a shooting at Thurston High School. Um she was shot in the head. And every time. Every time. Right? There’s a shooting in the news, I imagine [fighting tears] myself back at the hospital, visiting her, and talking to her mom at the ICU. I mean. and she was there for weeks, I mean she — she was like … this is such a terrible distinction to have to even make, but she was basically the most severely injured person who lived. I think a lot about her but I also think a lot about, what did I think and what did I go through during that time in my life? And I will be perfectly honest, it didn’t occur to me to protest. Like it didn’t cross my mind … I knew that … America’s gun culture was a problem. I understood that this was not okay or normal. I mean this was earlier, like this was before Columbine, even. I — I knew that, but it didn’t really occur to me that there was a thing that I might say or do about it beyond … beyond just saying like, “Wow, guns are fucked up,” to my friends. And beyond going to hospital and, like, being there. So I think a lot about like [sighs] how much presence of mind it takes from these kids to be able to do that at this moment, and I also think about sort of like what’s changed since then? Like what’s different in the world? And part of it is things like, you know, social media, and access to these tools to really get out to a lot of people really quickly. Part of this is the fact that there’s just been so many of these shootings in the time period between Thurston High School in 1998 and today. I mean that’s going to be 20 years ago this May. But I also think a lot about who these kids are able to learn from, and the kinds of techniques that they learned, and something I’ve been really — I’ve been really paying close attention to, and really thankful for, is that as these kids are stepping up and refusing to be silenced and — and really … doing remarkable work. So many of them have also said that they didn’t just come up with this on their own, that they learned tactics and techniques from people who’ve been doing organizing work, activist work for years, and specifically, you know Black Lives Matter … which did not get the kinds of positive publicity that these kids are getting and doesn’t mean these kids don’t des— like these kids deserve every single second of positive publicity for the work that they are doing. But I think it’s really important that they’re able to also say like, “We didn’t just make this up ourselves. Like there’s people who have done this before us.” And, you know, I think about how much different … my reaction might’ve been if I had had more of a connection to activist groups that existed then, and the work that they were doing, and the skills in organizing, and just sort of understanding the power of protest that I just didn’t know that much about. And so I’m — you know, I’m so — I’m so [sighs] sad that we are at this moment, and in terms of gun violence in this country, and in terms of like so many other issues, but I am Fuck Yeah excited at the kind of like way in which I think so many of us are getting more comfortable with protest, with pushback, with being vocal about the things that matter. I like to see so many people getting out of their comfort zone and sort of like stretching that muscle a bit. And being willing to stand up and say what is important to them. And it makes me hopeful that is a time that is like … hard to be hopeful during. [52:25] JL Yeah, agreed, I mean there was um, you know, students that were in Riverview Gardens High School in Saint Louis that did the walk-out and were told that they would not be let back into school. There was a tweet from David Hogg that said, “To those of you not let back into school. One: that’s a great college essay, and two: your schools will be on the wrong side of history, you won’t be.” KL The people who are saying, “This is going to go on your record, you’re going to be suspended, you’re going to be expelled.” Like, that’s not even going to be a thing if this doesn’t get solved. SWB Your permanent record is a myth, first off. KL Exactly. SWB Um, like guess what’s on my permanent record? Like, you know, like I got in a fight with Pauline Dungan in the sixth grade [laughter] and I got suspended and look at me now, motherfuckers! I’m fine. It’s fine. But I also — you know but yeah I think that it’s — it’s definitely all of these like fear tactics to try to kind of keep kids in their place. And I look at those kids and I’m like, “Man, those kids’ place is in the front!” Like, that is their place. They’re in their right place right now. KL They see straight through that fucking bullshit! That’s the thing, that’s one of the biggest powers they have. JL So thank you for everyone that is working on the march for our lives and for speaking out and for fighting for yourselves, and I hope that, you know, we all can find ways to fight for our kids also today, and find ways to constantly, you know, be advocates for ourself, and be advocates for those around us. SWB Fuck Yeah for the teenagers. Like … KL Yeah. SWB Fuck Yeah! KL Fuck Yeah! [53:55] SWB The kids are all right. KL That’s it for this week’s episode of No, You Go, the show about being ambitious—and sticking together. NYG is recorded in our home city of Philadelphia, and produced by Steph Colbourn. Our theme music is by The Diaphone. Thanks to Erika Hall for being our guest today. If you like what you’ve been hearing, please make sure to subscribe and rate us on Apple Podcasts. Your support helps us spread the word. We’ll be back next week [music fading in] with another great guest [music ramps up to end].

The third and final podcast in our special edition series of Tech for Good Live podcasts, recorded from UX Copenhagen. (@uxcopenhagen) It’s a two day conference on ethical design and we’re here, bringing you three podcasts looking across a range of topics: Accessibility, dark patterns and design ethics. In this podcast, we talk about design ethics. With tech for good live regulars: Ben White - Head of Delivery at pro-social digital agency, Reason Digital (@benwhiteba/ @reasondigital) Rebecca Rae-Evans - Looking after digital ethics at The Federation (@rebeccawho/ @federationmcr) Jonny Rae-Evans - Head of Product Innovation at the Big Lottery Fund (@jonnyraeevans) And special Guest: Mike Monteiro is the co-founder and design director of Mule Design, a San Francisco based design agency. Besides sharing his knowledge at conferences all over the world, he has written 2 popular books, “Design is a job” and “You’re My Favorite Client”. Where to find Mike: https://muledesign.com/speaking/mike-monteiro   

Is the iPhone X a professional video camera? Plus, we solve your filmmaking math problems, what causes moire, and whether it’s fair use to film a sporting event.This week, Nick shared Lee Morris’ iPhone X camera review with me, as well as The Verge’s infrared footage.Hey Indie Filmmakers is brought to you by Tongal—a creative network where anyone, anywhere has the opportunity to make content for brands and get paid.Tom shared his cool First Person Santa Claus animation with us.As we discussed licensing content, Nick remembered Mike Monteiro’s talk, F*ck You, Pay Me. 

¡Nuevo formato dentro de Libros para Emprendedores! Estrenamos nuestros MENTORES PARA EMPRENDEDORES. Estoy muy feliz de poder anunciaros que a partir de hoy se incluye un nuevo episodio adicional todas las semanas en el que entrevisto a una personalidad destacada en el mundo del emprendimiento. Comenzamos con alguien que es amigo, mentor y persona de confianza del programa, además de ser profesor universitario y uno de los podcasters más conocidos y queridos de toda la podcastfera hispana: Carlos José Navas (CJ para los amigos). Profesor de Economía y Contabilidad de Master en la Universidad Miguel Hernández de Elche, emprendedor online y director de la cadena de podcasts Fuera de Series, especializada en entretenimiento y sobretodo, series de televisión, hablamos con CJ de emprender, de si tener o no financiación externa, de si tener o no socios y cómo manejar correctamente quién aporta qué, de cómo y de dónde sacar ideas de negocio, de la serie de televisión con temas de emprendedores que nos puede recomendar, de libros de negocios y no de negocios... En definitiva, una charla emprendedora con un auténtico fuera de serie, y la persona que precipitó la creación de este podcast que estás escuchando. ENLACES DE INTERÉS: - La charla de Mike Monteiro, "F*ck You, Pay Me": https://www.youtube.com/watch?v=jVkLVRt6c1U - Libros recomendados:  · El Libro Negro del Emprendedor, de Fernando Trías de Bes · Organízate con Eficacia (Getting Things Done), de David Allen - La web de CJ, Fuera de Series: https://fueradeseries.com ________ Episodio patrocinado por Instituto de Emprendedores: Conoce el Plan Midas, 5 fases y 10 pasos para pasar de no tener ni siquiera una idea de negocio a tener una empresa de éxito, funcionando, generando ingresos y calidad de vida para ti y los tuyos. Enfócate en conseguir tus metas con una empresa que te proporcione los mejores resultados. El Instituto de Emprendedores te da el plan de ruta para alcanzarlo. Contenidos, cursos y coaching grupal con Luis Ramos, de Libros para Emprendedores. Consigue tus metas, ¡AHORA!  ________ ¿Necesitas un hosting de garantías para tu página web? ¿Rápido y con el mejor servicio al cliente? En Libros para Emprendedores utilizamos Siteground, porque nos da flexibilidad, rapidez en el servidor y rapidez en el servicio. Habiendo probado muuuuchas otras opciones, nos quedamos con Siteground, porque por muy poco más, obtienes mucha más calidad y tranquilidad. Haz click aquí para obtener un 60% de descuento al contratar tu servidor Siteground: https://librosparaemprendedores.net/siteground   _______________   En esta página encuentras las notas del episodio de hoy: http://librosparaemprendedores.net/mpe001    Esta es nuestra página oficial de Facebook: http://librosparaemprendedores.net/facebook Nuestro grupo de Retos para emprendedores: http://librosparaemprendedores.net/retos   Además, recuerda que puedes suscribirte al podcast en: - Nuestra página: 

¡Nuevo formato dentro de Libros para Emprendedores! Estrenamos nuestros MENTORES PARA EMPRENDEDORES. Estoy muy feliz de poder anunciaros que a partir de hoy se incluye un nuevo episodio adicional todas las semanas en el que entrevisto a una personalidad destacada en el mundo del emprendimiento. Comenzamos con alguien que es amigo, mentor y persona de confianza del programa, además de ser profesor universitario y uno de los podcasters más conocidos y queridos de toda la podcastfera hispana: Carlos José Navas (CJ para los amigos). Profesor de Economía y Contabilidad de Master en la Universidad Miguel Hernández de Elche, emprendedor online y director de la cadena de podcasts Fuera de Series, especializada en entretenimiento y sobretodo, series de televisión, hablamos con CJ de emprender, de si tener o no financiación externa, de si tener o no socios y cómo manejar correctamente quién aporta qué, de cómo y de dónde sacar ideas de negocio, de la serie de televisión con temas de emprendedores que nos puede recomendar, de libros de negocios y no de negocios... En definitiva, una charla emprendedora con un auténtico fuera de serie, y la persona que precipitó la creación de este podcast que estás escuchando. ENLACES DE INTERÉS: - La charla de Mike Monteiro, "F*ck You, Pay Me": https://www.youtube.com/watch?v=jVkLVRt6c1U - Libros recomendados:  · El Libro Negro del Emprendedor, de Fernando Trías de Bes · Organízate con Eficacia (Getting Things Done), de David Allen - La web de CJ, Fuera de Series: https://fueradeseries.com ________ Episodio patrocinado por Instituto de Emprendedores: Conoce el Plan Midas, 5 fases y 10 pasos para pasar de no tener ni siquiera una idea de negocio a tener una empresa de éxito, funcionando, generando ingresos y calidad de vida para ti y los tuyos. Enfócate en conseguir tus metas con una empresa que te proporcione los mejores resultados. El Instituto de Emprendedores te da el plan de ruta para alcanzarlo. Contenidos, cursos y coaching grupal con Luis Ramos, de Libros para Emprendedores. Consigue tus metas, ¡AHORA!  ________ ¿Necesitas un hosting de garantías para tu página web? ¿Rápido y con el mejor servicio al cliente? En Libros para Emprendedores utilizamos Siteground, porque nos da flexibilidad, rapidez en el servidor y rapidez en el servicio. Habiendo probado muuuuchas otras opciones, nos quedamos con Siteground, porque por muy poco más, obtienes mucha más calidad y tranquilidad. Haz click aquí para obtener un 60% de descuento al contratar tu servidor Siteground: https://librosparaemprendedores.net/siteground   _______________   En esta página encuentras las notas del episodio de hoy: http://librosparaemprendedores.net/mpe001    Esta es nuestra página oficial de Facebook: http://librosparaemprendedores.net/facebook Nuestro grupo de Retos para emprendedores: http://librosparaemprendedores.net/retos   Además, recuerda que puedes suscribirte al podcast en: - Nuestra página: http://librosparaemprendedores.net/feed/podcast - iTunes: https://itunes.apple.com/mx/podcast/libros-para-emprendedores/id1076142249?l=es - Youtube: http://www.youtube.com/c/LibrosparaemprendedoresNet - Spotify: https://open.spotify.com/show/0qXuVDCYF8HvkEynJwHULb - iVoox: http://www.ivoox.com/ajx-suscribirse_jh_266011_1.html - Spreaker: http://www.spreaker.com/user/8567017/episodes/feed - Stitcher: http://www.stitcher.com/s?fid=81214   y seguirnos en Twitter ( https://twitter.com/EmprendeLibros ) y en Facebook ( https://www.facebook.com/EmprendeLibros/ ).  

October brings the daily onslaught that is Inktober. Our hosts discuss their chosen subjects. News includes illustrators' dirty secrets, Bloomsbury's new classic book cover designs, the sinister rise of both sponsored content and, of course, abused sex robots. This week sees a return of the book review, with a thumb through Mike Monteiro's “You're my favorite client”: A book for clients about the design process. The chaps also stumble through what they did in the day in a futile attempt to make it sound like they have meaningful lives. Once they've failed that, it's onto pies. Jon reviews something that is quite plainly a quiche. Rob keeps it real with a steak and ale pie.

October brings the daily onslaught that is Inktober. Our hosts discuss their chosen subjects. News includes illustrators’ dirty secrets, Bloomsbury’s new classic book cover designs, the sinister rise of both sponsored content and, of course, abused sex robots. This week sees a return of the book review, with a thumb through Mike Monteiro’s “You’re my favorite client”: A book for clients about the design process. The chaps also stumble through what they did in the day in a futile attempt to make it sound like they have meaningful lives. Once they’ve failed that, it’s onto pies. Jon reviews something that is quite plainly a quiche. Rob keeps it real with a steak and ale pie.

The Copenhagen Letter, Mike Monteiro’s Design the Right Thing, Branded by Memory, Google Quick, Draw!, Otl Aicher’s Isny, the Trash Isles.

Long time contributor Maurice Cherry organized this episode where Andy, Matt, and new contributor Jon Lewis discuss what it's like starting your own business as a designer. What are the reasons to start something new instead of getting a normal, stable job? What are the most difficult parts that no one ever tells you about? Links Discussed Lunch MetaLab Bakken & Bæck Million Dollar Matchmaker Elevate App Mike Monteiro

Seien wir ehrlich: viele Designer haben Schwierigkeiten, ihr Design wirklich gut zu präsentieren. Und natürlich gehört viel Übung und ein selbstbewusstes Auftreten dazu, aber es gibt auch ein paar grundlegende Regeln, die du bei jeder Präsentation im Hinterkopf behalten solltest. Und genau darum geht es heute. Ich stell dir ein paar Tipps vor, auf die ich bei jeder Layout-Vorführung achte und die dir sicherlich auch weiterhelfen werden. Eine gute Keynote von Mike Monteiro zum Thema Kunden und Designer: https://vimeo.com/121082134 Meine Podcast Empfehlungen für deinen Urlaub: https://jonasarleth.com/artikel/podcast-empfehlungen-fuer-web-designer-ui-ux-und-freelancer Meine Buchempfehlung von Dale Carnegie aus dem Buch „Wie man Freunde gewinnt” (affiliate Link) zu diesem Thema: http://amzn.to/2sHhKmh ► Wenn dir diese Folge etwas gebracht hat, bewerte bitte kurz meinen Podcast auf iTunes: www.jonasarleth.com/itunes Diese Folge als Artikel lesen: http://jonasarleth.com/blog Mein wöchentlicher Newsletter: www.jonasarleth.com/newsletter Podcast auf iTunes: www.jonasarleth.com/itunes Podcast auf Pocket Casts: www.jonasarleth.com/pocketcasts ► Instagram: www.instagram.com/jonasarleth ► Dribbble: www.dribbble.com/jonasarleth ► YouTube: www.jonasarleth.com/youtube Musik Credits: Intro/Outro: www.freemusicarchive.org/music/Lee_Rosevere Song 1: Dance, Don't Delay von Twin Musicom http://www.twinmusicom.org

This week on JWGTB our producers chat about the art of feedback! What is it? How can you give it? How can you take it? And can you give it as good as you get it? We’re also covering the all important task of choosing the right artist or creative partner for a project. Stay tuned past the credits for the infamous Jacky Winter rejected voicemail recordings. Featured links from our discussion Intro Links: Swiss Miss • 23 Email Sales Lines to Spur Action • Stop ending your client emails with this phrase • Scripts to set client expectations • Pep Talk Generator • Marian Bantjes Student Interview Request Response The Art of Feedback : How do you protect the product from being “designed by committee?” • Apologising and Accountability: How to Apologise Properly? • 99u: A Toolkit for Unhooking from Criticism • Excerpts from Mike Monteiro workshop about getting defensive and guiding the feedback loop • If you like the show or these links or think we sound like nice people, please go and leave us a rating or review on iTunes. It helps other people find the show and boosts our downloads which in turn lets us know that what we're doing is worth doing more of! Jacky Winter Gives You The Business is produced by Areej Nur To subscribe, view show notes or previous episodes head on over to our podcast page at http://jackywinter.givesyouthe.biz/ Special thanks to Jacky Winter (the band, with much better shirts than us) for the music. Listen to them over at Soundcloud. Everything else Jacky Winter (us) can be found at http://www.jackywinter.com/

Updates and pricing strategies highlight today’s episode. Ben did yoga this morning, and he is feeling relaxed as he is settling in with his new lifestyle. Next week Ben is closing his first part-time chief revenue officer engagement. Now it’s time to come up with a contract and a pricing strategy. Derrick is looking at different pricing strategies and markets for Drip. There are so many opportunities for positioning and marketing. The extended trial free plan has created a full pipeline that converts at a healthy rate. Derrick also spent his Memorial Day weekend playing with the programming language Elixir and learning some cool new data manipulation techniques. Enjoy the show. Today’s topics include: The startup life ups and downs and the brain body connection. Doing work as an independent creative professional and how contracts help get freelancers paid. How reaching out to your email list can lead to interesting opportunities. Pricing for services and how to price based on value. Different pricing packages with tiers and bundling strategies. Problems with offering free plans and support and scale issues. When product features increase so do support obligations. People being nice on the Internet. Content hubs or Websites. Learning Elixir. Links and resources: Podcast Motor F*ck You, Pay Me by Mike Monteiro Patrick McKenzie @Patio11 Drip Julian Shapiro Elixir Phoenix Framework Programming Phoenix

Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both craft and business. In this conversation with Intercom's Stewart Scott-Curran, Mike explains the responsibilities designers have to their users and community, why the veil of ignorance is perhaps the greatest tool a designer can use, the issues he sees with design education today, and much more.

We locked Mike Monteiro in a room at From Business To Buttons here in Stockholm and had a chat. “So, do you want to talk about design or politics?” That was the question that Mike posed to the audience at the start of his presentation earlier in the day. So we asked Mike the same.... The post #159 Politics or design? with Mike Monteiro appeared first on UX Podcast.

No Lex this week but we have a special guest. Moltz talks about seeing Mike Monteiro's talk on fighting fascism. Jon talks about Umberto Eco's essay on Ur-Fascism which is available in PDF form. Jon speaks fondly of playing Need For Speed. His favorite character is Magnus Walker. The kids, they love Goat Simulator. Moltz's son finally beat his grandfather at chess. Pretty cool considering he once beat Bobby Fischer. You can see the game moves on Chessgame.com. Our thanks to Pro Flowers, fresh flowers delivered straight to your door, guaranteed fresh for seven days. It's a no-brainer gift for any occasion. Go to ProFlowers.com and enter code "TTCA" at checkout to get $10 off your purchase of $29 or more. Our thanks also to Keepsake an app that lets you print and frame your photos and have them delivered to your doorstep. Download the app by searching "Keepsake" in the App Store and use promo code "CAR" to get 15% off your first order. Follow us: @ttcashow. Lex Friedman can be found @lexfri, John Moltz can be found @Moltz and Jon Armstrong is @blurb.

  Serdecznie zapraszam do wysłuchania rozmowy z organizatorkami  konferencji dla projektantów Element Talks, Olgą Rafalską i Pauliną Kacprzak. Odcinek jest dostępny w iTunes, TuneIN i Sticher. Notatki Strona konferencji Element Talks, warsztaty i imprezy towarzyszące, lista prelegentów Mike Monteiro: występ na Interactions’15, autor książek: Design is a Job, You are my Favourite Client Adrian Shaughnessy, autor książki: Jak [...] Artykuł 016 – Element Talks pochodzi z serwisu Podcast: Nie tylko design.

The O’Reilly Security Podcast: Designing for security and privacy, noteworthy tools, and the real-world consequences of design.In this episode, O’Reilly’s Mary Treseler talks with Ame Elliot, design director at Simply Secure. They discuss designing for security and privacy, noteworthy tools, and the real-world consequences of design.Here are some highlights: Designing for usable security and privacy Privacy and security are tightly interrelated. Privacy, or confidentiality, is one technical goal of security. Other technical goals of security include integrity and non-reputability. As a UX designer, I’m coming at this from a human-centered design perspective. I care about what end users experience, and privacy feels like the quality that people are looking for in an interaction. I would like to see designers working together with some of the fantastically talented cryptographers to make security usable and delightful so that end users can experience privacy. In order to do that, there's a real need to help users understand that privacy and security aren't necessarily the same. There can be opportunities for new interactions and new product messages to make it clear to end users who is accessing their data and to what purpose. That could be everything from privacy being a feature that a cloud service company promotes, to a secure system for end-to-end encryption in a messaging application. I would like to see a new class of interfaces that give people confidence and power about how their data is accessed and used. Promising open source options and other tools Right now at Simply Secure, we're choosing to partner with open source development efforts. There are a lot of things that are special and exciting about open source. I think designers who take a human-centered approach can benefit by being empathetic with their partners and empathetic toward the other people in their efforts, so it's not just a matter of how you can understand the needs and priorities of end users, but how you can understand the needs and priorities of the teams that you're working with so that you can come together toward a common goal. The Electronic Frontier Foundation has a score card out right now around secure messaging. There are some tools on there that are very rightly being called out and celebrated. For example, the Signal iOS app has been recommend by Laura Poitras, Citizenfour, and The Wall Street Journal. I have a ton of respect for what the Open Whisper Systems team is doing, including integrating into WhatsApp. I'm also just excited about mass market tools. Apple's iMessage is doing some really interesting things. The hope in using a variety of tools is that we can come up with solutions that are globally inclusive and can give a huge mass of people worldwide the ability to communicate securely and privately. Design has real-world consequences I've learned a lot from successes in health care and banking, and in transforming previously complex, off-putting, technical, irrelevant information into exciting and actionable information for end users. The thing that unlocked that change was design. I am optimistic about the role design can play in solving similar systematic challenges, like those found in security and privacy. One of the things that really influenced me in my journey toward working on security and privacy was Mike Monteiro’s 2013 Webstock talk, How Designers Destroyed the World. He gave examples of the ways Facebook users can make decisions that have drastic, real-world consequences to people's lives. That was pretty eye-opening for me and made me think, ‘Hey, these aren't just pixels on a screen. There are people behind these systems, and where designers are making questionable choices, there can be drastic consequences.’ I think designers do have a responsibility. User experience is critical. Design leadership needs to empower designers so they feel they have a voice and the agency to change the shape of a product and get the right values out in the world.

The O’Reilly Security Podcast: Designing for security and privacy, noteworthy tools, and the real-world consequences of design.In this episode, O’Reilly’s Mary Treseler talks with Ame Elliot, design director at Simply Secure. They discuss designing for security and privacy, noteworthy tools, and the real-world consequences of design.Here are some highlights: Designing for usable security and privacy Privacy and security are tightly interrelated. Privacy, or confidentiality, is one technical goal of security. Other technical goals of security include integrity and non-reputability. As a UX designer, I’m coming at this from a human-centered design perspective. I care about what end users experience, and privacy feels like the quality that people are looking for in an interaction. I would like to see designers working together with some of the fantastically talented cryptographers to make security usable and delightful so that end users can experience privacy. In order to do that, there's a real need to help users understand that privacy and security aren't necessarily the same. There can be opportunities for new interactions and new product messages to make it clear to end users who is accessing their data and to what purpose. That could be everything from privacy being a feature that a cloud service company promotes, to a secure system for end-to-end encryption in a messaging application. I would like to see a new class of interfaces that give people confidence and power about how their data is accessed and used. Promising open source options and other tools Right now at Simply Secure, we're choosing to partner with open source development efforts. There are a lot of things that are special and exciting about open source. I think designers who take a human-centered approach can benefit by being empathetic with their partners and empathetic toward the other people in their efforts, so it's not just a matter of how you can understand the needs and priorities of end users, but how you can understand the needs and priorities of the teams that you're working with so that you can come together toward a common goal. The Electronic Frontier Foundation has a score card out right now around secure messaging. There are some tools on there that are very rightly being called out and celebrated. For example, the Signal iOS app has been recommend by Laura Poitras, Citizenfour, and The Wall Street Journal. I have a ton of respect for what the Open Whisper Systems team is doing, including integrating into WhatsApp. I'm also just excited about mass market tools. Apple's iMessage is doing some really interesting things. The hope in using a variety of tools is that we can come up with solutions that are globally inclusive and can give a huge mass of people worldwide the ability to communicate securely and privately. Design has real-world consequences I've learned a lot from successes in health care and banking, and in transforming previously complex, off-putting, technical, irrelevant information into exciting and actionable information for end users. The thing that unlocked that change was design. I am optimistic about the role design can play in solving similar systematic challenges, like those found in security and privacy. One of the things that really influenced me in my journey toward working on security and privacy was Mike Monteiro’s 2013 Webstock talk, How Designers Destroyed the World. He gave examples of the ways Facebook users can make decisions that have drastic, real-world consequences to people's lives. That was pretty eye-opening for me and made me think, ‘Hey, these aren't just pixels on a screen. There are people behind these systems, and where designers are making questionable choices, there can be drastic consequences.’ I think designers do have a responsibility. User experience is critical. Design leadership needs to empower designers so they feel they have a voice and the agency to change the shape of a product and get the right values out in the world.

The O'Reilly Radar Podcast: UX for security, architectural inspirations, and problem finding over problem solving.This week's episode is a cross-post from the O'Reilly Design Podcast. O'Reilly's Mary Treseler chats with Ame Elliott, design director at Simply Secure. They talk about security and privacy design, with a focus on the end user experience, and how to give designers a voice in changing the shape of a product and getting the right values out in the world. Elliott also talks about how architecture inspires her work and why problem finding is a better approach than problem solving.Here are a few highlights from their chat: Problem finding What makes architecture interesting are some properties of what are called 'wicked problems.' A professor in the architecture department at UC Berkeley before my time had a whole lot of things to say about why defining the problem is really congruent with solving it. What that means is by the time you completely write an exhaustive, functional specification for something, you're describing the solution in such a way that it makes a universe of one. There's a lot of really great thinking around in the built environment, "No one has put a building on this particular site." This design problem is a universe of one. I think that there's a bunch of systematic things around ways in which knowledge we use versus what's specific and particular to this problem that's really pretty interesting. By 'problem finding' I mean that it's less about coming up with a right answer and more about bringing multiple voices into the question—let's work together as a group to find a problem and define the problem, and then work together on making that better. Technical depth and UX Being explicitly collaborative, I think, has shaped me in some pretty clear ways, too. I could also go further back in my background, when I was a research scientist. Collaboration is really important. The same impulse that drew me to some abstract technology projects like image processing and machine learning—it's the same impulse that draws me to security and privacy. I see there being a really exciting tension between technical depth and user experience, and how you get the right team together to move forward. Make security usable and delightful Privacy and security are tightly interrelated. Privacy or confidentiality is one technical goal of security. There are other technical goals of security—integrity, non-reputability, and other kinds of things. Coming at this from a human-centered design perspective, I'm a UX designer, I care about what end users experience, and privacy feels like the quality that people are looking for in an interaction. It's less about what's tougher. There's plenty of tough to go around. Really, what I would like to see is designers working together with some of the fantastically talented cryptographers to make security usable and delightful so that end users can experience privacy. In order to do that, there's a real need to help users understand how privacy and security aren't necessarily the same. There can be opportunities for new interactions, new product messages to make it clear to end users who is accessing their data and to what purpose. That could be everything from privacy being a feature that a cloud service company promotes, to a secure system for end-to-end encryption in a messaging application, for example. ... What I would like to see is a new class of interfaces that give people confidence and give people power in how their data is accessed and used. Getting the right values out in the world One of the things that really influenced me in my journey toward working on security and privacy was Mike Monteiro's talk at Webstock in 2013 called, "How designers are destroying the world." It's a provocative title, but I think it was pretty eye-opening for me. He used an example of ways in which the users of Facebook can make decisions that have drastic, real-world consequences to people's lives. That was pretty eye-opening to me to think, 'Hey, these aren't just pixels on a screen. There are people behind these systems, and where designers are making questionable choices, there can be drastic consequences.' Surely, we in a way see this now in a Simply Secure context, where we're looking at things like human rights violations, and globally everything from groups that are working to report evidence of atrocities and sexual violence to the international criminal court, and all the way down to activists and journalists who are trying to make sure that their communications are protected so they can participate in some of the systems that help people get information about the world around them. Beyond that I think designers do have a responsibility. User experience is critical. I think that design leadership is the piece for unlocking that so designers feel they really have a voice and an agency in changing the shape of a product and getting the right values out in the world.

The O'Reilly Radar Podcast: UX for security, architectural inspirations, and problem finding over problem solving.This week's episode is a cross-post from the O'Reilly Design Podcast. O'Reilly's Mary Treseler chats with Ame Elliott, design director at Simply Secure. They talk about security and privacy design, with a focus on the end user experience, and how to give designers a voice in changing the shape of a product and getting the right values out in the world. Elliott also talks about how architecture inspires her work and why problem finding is a better approach than problem solving.Here are a few highlights from their chat: Problem finding What makes architecture interesting are some properties of what are called 'wicked problems.' A professor in the architecture department at UC Berkeley before my time had a whole lot of things to say about why defining the problem is really congruent with solving it. What that means is by the time you completely write an exhaustive, functional specification for something, you're describing the solution in such a way that it makes a universe of one. There's a lot of really great thinking around in the built environment, "No one has put a building on this particular site." This design problem is a universe of one. I think that there's a bunch of systematic things around ways in which knowledge we use versus what's specific and particular to this problem that's really pretty interesting. By 'problem finding' I mean that it's less about coming up with a right answer and more about bringing multiple voices into the question—let's work together as a group to find a problem and define the problem, and then work together on making that better. Technical depth and UX Being explicitly collaborative, I think, has shaped me in some pretty clear ways, too. I could also go further back in my background, when I was a research scientist. Collaboration is really important. The same impulse that drew me to some abstract technology projects like image processing and machine learning—it's the same impulse that draws me to security and privacy. I see there being a really exciting tension between technical depth and user experience, and how you get the right team together to move forward. Make security usable and delightful Privacy and security are tightly interrelated. Privacy or confidentiality is one technical goal of security. There are other technical goals of security—integrity, non-reputability, and other kinds of things. Coming at this from a human-centered design perspective, I'm a UX designer, I care about what end users experience, and privacy feels like the quality that people are looking for in an interaction. It's less about what's tougher. There's plenty of tough to go around. Really, what I would like to see is designers working together with some of the fantastically talented cryptographers to make security usable and delightful so that end users can experience privacy. In order to do that, there's a real need to help users understand how privacy and security aren't necessarily the same. There can be opportunities for new interactions, new product messages to make it clear to end users who is accessing their data and to what purpose. That could be everything from privacy being a feature that a cloud service company promotes, to a secure system for end-to-end encryption in a messaging application, for example. ... What I would like to see is a new class of interfaces that give people confidence and give people power in how their data is accessed and used. Getting the right values out in the world One of the things that really influenced me in my journey toward working on security and privacy was Mike Monteiro's talk at Webstock in 2013 called, "How designers are destroying the world." It's a provocative title, but I think it was pretty eye-opening for me. He used an example of ways in which the users of Facebook can make decisions that have drastic, real-world consequences to people's lives. That was pretty eye-opening to me to think, 'Hey, these aren't just pixels on a screen. There are people behind these systems, and where designers are making questionable choices, there can be drastic consequences.' Surely, we in a way see this now in a Simply Secure context, where we're looking at things like human rights violations, and globally everything from groups that are working to report evidence of atrocities and sexual violence to the international criminal court, and all the way down to activists and journalists who are trying to make sure that their communications are protected so they can participate in some of the systems that help people get information about the world around them. Beyond that I think designers do have a responsibility. User experience is critical. I think that design leadership is the piece for unlocking that so designers feel they really have a voice and an agency in changing the shape of a product and getting the right values out in the world.

"Starting work without a contract is like putting on a condom after taking a home pregnancy test." Mike Monteiro is the co-founder and design director of Mule Design, the company he co-founded 17 years ago. Mike writes and speaks frequently about the craft and business of design and extensively covers the topic of client services in his work. In this CreativeMornings/San Francisco talk from March 2011, Mike shares his no-nonsense and very practical advice on how to navigate through the tumultuous waterfalls and slippery slopes that are contracts and legal checkpoints. Along with his lawyer, Gabe Levine, he boldly inspires us to overcome our discomfort with money so that we can be specific and confident. And ultimately, become our own advocates so that we can get paid for the work that we do. Learn more at www.creativemornings.com

The O’Reilly Design Podcast: Design sprints, Lean UX, Agile, and design leadership skills.In this week’s Design Podcast, I sit down with C Todd Lombardo, chief design strategist at Fresh Tilled Soil and adjunct professor at IE Business. Lombardo is co-author of the recently released book Design Sprint. We talk about the relationship between design sprints, Lean UX, and Agile, and the skills needed to move from designing to managing designers. Here are a few highlights from our conversation: Design sprints, Lean UX, and Agile Design sprints are really a mix of scientific method, design process and agile philosophy—and agile is really a philosophy. There's 12 principles of working collaboratively together to solve problems, to ship software to customers that satisfies and delights them. That's really the agile approach; it's a philosophy. In Lean UX, sometimes ‘Lean’ is overused, but Lean in a sense means reduction of waste. You want to be as lean as you possibly can so you're reducing any waste and making your manufacturing process really, really efficient. That same thing applies to the UX process: can we take out as much waste from the UX process as we possibly can, calling it Lean UX. It does have a similar approach because user experience is essentially a design approach, a design process, so they're incredibly similar. Oftentimes, Lean UX, especially in the book that Jeff wrote, has a framework or a process that he outlines, a process I see happening after a design sprint. After you've done a design sprint, do the heavy thinking and problem solving part of it, and then you've got to do a little bit more execution;  I would call them ‘jump starts’ at Constant Contact or we call them ‘intervals’ with our clients at Fresh Tilled Soil, but they're essentially a Lean UX cycle—the build, measure, learn wash cycle, I call it, of a lean startup type of mentality that you can use to continually iterate what comes out of a design sprint. In a design sprint, you do build something, but you typically don't build a production-level product. Typically from agile, after a sprint, you would have something shipping to a customer. You put it into production after a sprint. With a design sprint, it doesn't necessarily get shipped to a customer; you might build what we call a ‘minimum viable concept,’ so it isn't necessarily something you're going to put in front of a customer as a production-level thing—you're putting it in front of a customer to test it with them and learn something. They both have that element of learning involved, so hopefully that clarifies the difference, a lot of overlap but still a difference between the three. The challenges of design sprints: Common missteps Be careful about boiling the ocean would be one mistake I see. It's really hard to tackle something too big in such a short period of time—not that it's not possible to think about, but you may end up with a lot more questions or a lot of stones that are unturned, and you may not have really had a prototype to get you in the right direction.   The other one is almost the opposite: sometimes I've seen this happen in organizations where it's like they’ve got to do a design sprint because they have to check a box. ‘Oh, yes, we're going to go do this for a few days, and then we're going to make whatever we think anyway.’ I've seen that sometimes where teams do this and they feel like they're doing it because management wants them to do it and not necessarily embodying the actual outcome. That's another mistake I've seen where the team goes through the motions but they may not pay enough attention to what's actually happening, or management is for forcing the mechanism on a team when it may not be 100% right, or management's thinking ‘I'm going to have a working prototype at the end that's going to mean these features are ready to go.’ Sometimes they're done to confirm bias, which can be a problem: we're just confirming what we already know and that's a bias; you've got to watch out for that. Sometimes people are only paying attention to things that will confirm what they already believe, rather than listening to something that may go against it. The other one probably would be the mistake of not spending enough time in the understand phase to really understand the problems. Sometimes teams assume they have a good understanding of the problem, and they don't really peel the onion back a number of layers to get into what the problem really is. There might be a symptom, and some people stop at the symptom level and don't realize that below it could be an even deeper problem. Making the move to design leadership Sometimes people think that being a good designer means they’re good at being a manager or a leader, and that isn't always the case. That was something that management has only started to really integrate into management and HR culture—somebody who gets really, really good at design, they're a good designer; if you turn around and now force five designers to report to that person and this person goes from designing everyday to now managing everyday, it's a significant switch. Designers oftentimes may or may not have developed communication skills, so depending on what level of communication skills they've developed, they're going to have to really put an effort on that if they want to be a good leader because to be a leader means being a good communicator. Mike Monteiro talks about, if you can't sell the work, you haven't done the work. Part of making that jump from being designer to leader is your ability to communicate and essentially sell ... I need you to understand why I've made these design choices, I need to teach you. The ability to teach somebody will help you be a good design leader. The ability to communicate and have that level of client [relationship], whether they be an internal client or not, even a coworker; ... if you're a designer in a product team, your product team is your client and you still have to be able to sell them on your ideas and your designs and your design choices and how they fit to the objectives that the business wants to achieve.

The O’Reilly Design Podcast: Design sprints, Lean UX, Agile, and design leadership skills.In this week’s Design Podcast, I sit down with C Todd Lombardo, chief design strategist at Fresh Tilled Soil and adjunct professor at IE Business. Lombardo is co-author of the recently released book Design Sprint. We talk about the relationship between design sprints, Lean UX, and Agile, and the skills needed to move from designing to managing designers. Here are a few highlights from our conversation: Design sprints, Lean UX, and Agile Design sprints are really a mix of scientific method, design process and agile philosophy—and agile is really a philosophy. There's 12 principles of working collaboratively together to solve problems, to ship software to customers that satisfies and delights them. That's really the agile approach; it's a philosophy. In Lean UX, sometimes ‘Lean’ is overused, but Lean in a sense means reduction of waste. You want to be as lean as you possibly can so you're reducing any waste and making your manufacturing process really, really efficient. That same thing applies to the UX process: can we take out as much waste from the UX process as we possibly can, calling it Lean UX. It does have a similar approach because user experience is essentially a design approach, a design process, so they're incredibly similar. Oftentimes, Lean UX, especially in the book that Jeff wrote, has a framework or a process that he outlines, a process I see happening after a design sprint. After you've done a design sprint, do the heavy thinking and problem solving part of it, and then you've got to do a little bit more execution;  I would call them ‘jump starts’ at Constant Contact or we call them ‘intervals’ with our clients at Fresh Tilled Soil, but they're essentially a Lean UX cycle—the build, measure, learn wash cycle, I call it, of a lean startup type of mentality that you can use to continually iterate what comes out of a design sprint. In a design sprint, you do build something, but you typically don't build a production-level product. Typically from agile, after a sprint, you would have something shipping to a customer. You put it into production after a sprint. With a design sprint, it doesn't necessarily get shipped to a customer; you might build what we call a ‘minimum viable concept,’ so it isn't necessarily something you're going to put in front of a customer as a production-level thing—you're putting it in front of a customer to test it with them and learn something. They both have that element of learning involved, so hopefully that clarifies the difference, a lot of overlap but still a difference between the three. The challenges of design sprints: Common missteps Be careful about boiling the ocean would be one mistake I see. It's really hard to tackle something too big in such a short period of time—not that it's not possible to think about, but you may end up with a lot more questions or a lot of stones that are unturned, and you may not have really had a prototype to get you in the right direction.   The other one is almost the opposite: sometimes I've seen this happen in organizations where it's like they’ve got to do a design sprint because they have to check a box. ‘Oh, yes, we're going to go do this for a few days, and then we're going to make whatever we think anyway.’ I've seen that sometimes where teams do this and they feel like they're doing it because management wants them to do it and not necessarily embodying the actual outcome. That's another mistake I've seen where the team goes through the motions but they may not pay enough attention to what's actually happening, or management is for forcing the mechanism on a team when it may not be 100% right, or management's thinking ‘I'm going to have a working prototype at the end that's going to mean these features are ready to go.’ Sometimes they're done to confirm bias, which can be a problem: we're just confirming what we already know and that's a bias; you've got to watch out for that. Sometimes people are only paying attention to things that will confirm what they already believe, rather than listening to something that may go against it. The other one probably would be the mistake of not spending enough time in the understand phase to really understand the problems. Sometimes teams assume they have a good understanding of the problem, and they don't really peel the onion back a number of layers to get into what the problem really is. There might be a symptom, and some people stop at the symptom level and don't realize that below it could be an even deeper problem. Making the move to design leadership Sometimes people think that being a good designer means they’re good at being a manager or a leader, and that isn't always the case. That was something that management has only started to really integrate into management and HR culture—somebody who gets really, really good at design, they're a good designer; if you turn around and now force five designers to report to that person and this person goes from designing everyday to now managing everyday, it's a significant switch. Designers oftentimes may or may not have developed communication skills, so depending on what level of communication skills they've developed, they're going to have to really put an effort on that if they want to be a good leader because to be a leader means being a good communicator. Mike Monteiro talks about, if you can't sell the work, you haven't done the work. Part of making that jump from being designer to leader is your ability to communicate and essentially sell ... I need you to understand why I've made these design choices, I need to teach you. The ability to teach somebody will help you be a good design leader. The ability to communicate and have that level of client [relationship], whether they be an internal client or not, even a coworker; ... if you're a designer in a product team, your product team is your client and you still have to be able to sell them on your ideas and your designs and your design choices and how they fit to the objectives that the business wants to achieve.

Today's episode is a week late due to eggs and weddings. We talk about the ageing Intercity 125 and its role in the British sandwich revolution(role, roll, geddit? Aah never mind). We then ruminate over cheap design services and why designers get their knickers in such a twist over them. That discussion leads us neatly on to the book of the month, Design is a Job by Mike Monteiro, which basically tell us to be professional, pull our trousers up and stop blaming the client. We then review one authentic pie and a quiche that is masquerading as a pie. The hunt for a vegetable-based pie continues…

Today's episode is a week late due to eggs and weddings. We talk about the ageing Intercity 125 and its role in the British sandwich revolution(role, roll, geddit? Aah never mind). We then ruminate over cheap design services and why designers get their knickers in such a twist over them. That discussion leads us neatly on to the book of the month, Design is a Job by Mike Monteiro, which basically tell us to be professional, pull our trousers up and stop blaming the client. We then review one authentic pie and a quiche that is masquerading as a pie. The hunt for a vegetable-based pie continues…

Tracey Halvorsen President and Chief Visionary Officer at Fastspot joins Gary Rozanc to discuss the night and day differences between the finality of print design and ever evolving nature of interactive design. Tracey also shares her thoughts on what makes a good, and bad student portfolio. Finally the conversation goes into bringing the business side of graphic design back into the classroom.

Storytelling is a powerful way to measure our understanding of our users and their experiences. But unfortunately, we don't always get the story right. User experience rests more on listening to what the users want to tell us rather than the stories research teams and designers tell themselves within the confines of their organizations. Perhaps it’s time to first try story listening before recanting the tales. In this episode, we hear a story from Mike Monteiro about design going wrong. Jared Spool then talks to Marc Rettig about how the team could employ a technique, the Collective Story Harvest, to take apart the problem and come to new insights. All by listening to a story.

02:45 - Welcome new panelist, Philip Morgan! Twitter Website The Freelancers' Show Episode #160: A Deep Dive on Positioning Yourself As a Specialist with Philip Morgan The Positioning Manual for Technical Firms 07:12 - Client Qualification Criteria 14:49 - How Philip’s Business Works The Consulting Pipeline Podcast 25:42 - 15 Minute Podcast Listener chat with Charles Wood 28:00 - Finding Opportunities to Be a Guest on Podcasts QuickMail Outbound 33:46 - Converting Guest Appearances into Mailing List Subscribers/Paying Customers (“Action”) Email Crash Courses and Vanity Domain Names Philip's Free Crash Course on Positioning for Software Development Shops 39:10 - Mastermind Groups and Referrals View from the Top Picks 13 Ways Designers Screw Up Client Presentations (Reuven) Design Is a Job by Mike Monteiro (Philip) Salestools.io (Philip) Highrise (Chuck) The Positioning Manual for Technical Firms (Chuck)

02:45 - Welcome new panelist, Philip Morgan! Twitter Website The Freelancers' Show Episode #160: A Deep Dive on Positioning Yourself As a Specialist with Philip Morgan The Positioning Manual for Technical Firms 07:12 - Client Qualification Criteria 14:49 - How Philip’s Business Works The Consulting Pipeline Podcast 25:42 - 15 Minute Podcast Listener chat with Charles Wood 28:00 - Finding Opportunities to Be a Guest on Podcasts QuickMail Outbound 33:46 - Converting Guest Appearances into Mailing List Subscribers/Paying Customers (“Action”) Email Crash Courses and Vanity Domain Names Philip's Free Crash Course on Positioning for Software Development Shops 39:10 - Mastermind Groups and Referrals View from the Top Picks 13 Ways Designers Screw Up Client Presentations (Reuven) Design Is a Job by Mike Monteiro (Philip) Salestools.io (Philip) Highrise (Chuck) The Positioning Manual for Technical Firms (Chuck)

A redesign of the Audubon website performed better than their wildest expectations. Mark Jannot and Mike Monteiro explain there wasn't even a question about going responsive. Read more »

Designers Mike Monteiro (author, “You're My Favorite Client”) and Jeffrey Zeldman discuss why humility is expensive, how to reassure the client at every moment that you know what you're doing, and how to design websites that look as good on Day 400 as they do on Day 1. Plus old age, unsung heroines of the early web, and a book for designers to give to their clients. Sponsored by Thinkful (Visit the link to get 10% off).

Designers Mike Monteiro (author, “You’re My Favorite Client”) and Jeffrey Zeldman discuss why humility is expensive, how to reassure the client at every moment that you know what you’re doing, and how to design websites that look as good on Day 400 as they do on Day 1. Plus old age, unsung heroines of the early web, and a book for designers to give to their clients.

We discuss the role of design in the practice of law with renowned typographer-lawyer Matthew Butterick. The conversation ranges among very practical tips for making better documents, why so many legal documents are poorly designed, why lawyers should care about design, and what it even means to design a document. Matthew explains why IRS forms are some of the most well-designed legal documents around. Also, Joe manages to connect (positively) enjoying physical books with smelling gasoline. This show’s links: About Matthew Butterick, also here and @mbutterick on Twitter Nicholas Georgakopoulos, Knee Defender, Barro’s Error, and Surprise Norms Christopher Buccafusco and Chris Sprigman, Who Deserves Those 4 Inches of Airplane Seat Space? Keith O’Brien, America’s Chimp Problem The pronunciation of “chimpanzee” Cecilia Kang, Podcasts Are Back - And Making Money (sadly, not ours, but here’s Christian’s post on Podcasts and some of the reasons we started this show) Overcast, our preferred podcast app Episode 11: Big Red Diesel, in which we discussed typography, text editing, and the worst breaches of email etiquette Butterick’s Practical Typography (and how to pay for it if you choose!) From the book: Typography in Ten Minutes and Summary of Key Rules Matthew Butterick, Typography for Lawyers (and how to purchase physical and Kindle editions) Ben Carter, Typography for Lawyers: One Space, Double Spacing, and Other Good Ideas An example of a Supreme Court opinion, notable for its design Robin Williams, The Mac is Not a Typewriter Matthew Butterick, The Bomb in the Garden, text and images from a talk Matthew gave at TYPO San Francisco in 2013 Rob Walker, The Guts of a New Machine, reporting on the iPod’s first two years and including the quote from Steve Jobs that “design is how it works” (Note too the uncertainty in 2003 whether the iPod would go on to sell like the breakthrough Sony Walkman, which sold 186 million in twenty years. As of this article, the iPod had sold 1.4 million. It went on to sell 350 million in eleven years.) Dan Barry, A Writing Coach Becomes a Listener, a profile of William Zinsser, author of On Writing Well Mike Monteiro, Design Is a Job Lawrence Solum, Legal Theory Lexicon: Fit and Justification Patrick Kingsley, Higgs Boson and Comic Sans: The Perfect Fusion Matthew Butterick, Pollen, “a publishing system that helps authors create beautiful and functional web-based books” and that “includes tools for writing, designing, programming, testing, and publishing” Matthew’s Equity and Concourse typefaces Matthew Butterick, The Economics of a Web-Based Book: Year One Special Guest: Matthew Butterick.

Jaimee Newberry from @unprofesh joins the show to talk about design, the web and lots more, including Dan Cassaro and Mike Monteiro’s thoughts on being a professional designer, what clients she wouldn’t work with, raising kids with technology, being born and raised in Las Vegas, Dolly Parton and home brewed iced tea.

It's our 50th episode and we're pulling out all the stops. We're shucking and jiving until the cows come home!We celebrate 50 episodes with Bill O'Reilly, John C. Reilly, John Popper, Jalapeño Poppers, Poppin' Fresh Dough, Doc McStuffins, Stuff You Should Know, Nobu Matsuhisa, Mitsubishi Montero, Mike Monteiro, Mics for Joy, Joy Division, Division of Labor, Labor Day, Day Runner, the Running Man, Manny Smothers, Scatman Crothers, the Mormon Tabernacle Choir and Nipsy Russell.Or we just have a regular episode.Dear Guy Who Just Made My Burrito: — Comedy Corner — MediumFuck That Shitty Coloring Book — Please Don't Let Them Turn Out Like Me — MediumJeremy Fuksa – Creative Turtleheads on VimeoMeredith Brooks - Bitch - YouTubeDixie Chicks - Goodbye Earl - YouTubeIf you like what we do, consider supporting us with a few dollars via TugboatPlease write a review of our show. We'll read our favorite reviews on future episodes!Review us on iTunesReview us on StitcherComment on SoundCloud See acast.com/privacy for privacy and opt-out information.

Mike Monteiro joins Dan and Jason for a spirited (and funny!) conversation about positioning, pricing, selling design, and how sometimes you need to fake it until you make it. Hear his insightful views on pricing effectively, never coming from a place of fear, positioning your company in the ever-changing world of design, and how in the end, you are the sum of your clients.Big thanks to our sponsors this week: Harvest and ZenPayroll!

For this Snippet, we discuss Welcome, Recent Graduates by Mike Monteiro. (http://www.pagebreakpodcast.com/snippets/advice-to-design-graduates)

Discussion his book "Design is a Job" and getting tons of great design business advice from the man Mike Monteiro.

It's Episode 19 and our book this time around was Design Is A Job by Mike Monteiro. (http://www.pagebreakpodcast.com/podcast/19-design-is-a-job)

Jeffrey Zeldman talks with Mike Monteiro of Mule Design. Sponsored by TinyLetter and Reinvigorate.

Jeffrey Zeldman talks with Mike Monteiro of Mule Design.

For this Snippet, we watched Mike Monteiro in F*ck You, Pay Me at San Francisco Creative Mornings. (http://www.pagebreakpodcast.com/snippets/eff-you-pay-me/)