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Dr. Nathan Regier is joined by Marlene Chism to talk about conflict and drama, and how they are related to communication, compassion, and accountability. High-level leaders seek Marlene's expertise as a thought partner, advisor, or coach when going through periods of transition or change. Organizations seek Marlene's leadership development courses to teach mid-level and senior leaders strategic communication skills to initiate conversations that get results and increase accountability. Marlene is the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading. Key Takeaways: [1:48] Marlene talks about why she chose to dedicate her career to equipping leaders with conflict and accountability communication skills. [3:07] What is the genesis of Marlene's book From Conflict to Courage? [4:45] How did Marlene structure her book to accomplish her goal? [6:15] How does Marlene define conflict? [7:55] Marlene explains how conflict is caused. [10:39] Marlene defines drama. [14:16] What is involved in building conflict capacity? [17:40] Marlene talks about the value of personal responsibility. [18:42] How do people misunderstand their responsibility? [20:34] Marlene unpacks emotional intelligence and explains why it is so important during conflict. [21:39] Marlene talks about integrity. [26:45] Marlene speaks of the danger of justification. [29:15] Marlene shares a tool to work with the resistance to change, nothing happens without willingness. [33:20] Marlene shares her perspective on compassion. [35:21] Marlene shares her passion for the topic of leadership identity. [37:27] Marlene's advice: Work on yourself and seek clarity. [38:57] Nate shares the highlights of an amazing conversation with Marlene Chism Mentioned in this episode: The Compassion Mindset Learn more about Marlene Chism Consulting. Follow Marlene Chism on Linkedin Tweetables: “Every major problem can be traced back to a conversation that should have happened, but didn't.” #oncompassion “There is no conflict unless there is inner conflict.” #oncompassion “Conflict is not the problem, mismanagement is the problem.” #oncompassion “The more responsibility you have, the more choices you should have.” #oncompassion “Change your interpretation and you will change your experience.” #oncompassion “Nothing happens without willingness.” #oncompassion
Workplace drama can affect every aspect of business: Employee engagement, productivity, teamwork, customer service, and, ultimately, your bottom line. And from frontline managers to top-level executives, leaders often do not realize how much they themselves actually contribute to the conflict and drama within their workplaces. Everyone has blind spots, so it's critical to evaluate how conflict and drama are showing up in your workplace culture and start addressing these costly issues instead of ignoring them. No workplace is immune to the effects of drama, so we've brought in Marlene Chism, the leading authority on building drama-free cultures, to discuss what leaders at every level can do to address this costly problem. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. She is a recognized expert on the LinkedIn Global Learning platform, and the author of “Stop Workplace Drama,” “No-Drama Leadership,” and “7 Ways to Stop Drama in Your Healthcare Practice.” Over the course of this episode, we cover: Why we need to change the narrative we tell ourselves if we are to manage conflict more effectively What we get wrong about conflict and workplace drama that makes leaders mismanage these situations Why no matter how many “soft skills” you learn, it's the Inner Game that will ultimately transform your leadership The distinct elements of conflict capacity, and how they can help leaders resolve workplace conflict Moving from command-and-control to servant leadership Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you! For transcripts and other available downloads, please visit the BetterManager website. © 2022 BetterManager
This podcast references two books, both by Marlene Chism. *No Drama Leadership, 2015 Stop Workplace Drama, 2011 This podcast is hosted by ZenCast.fm
This special episode features an interesting conversation with guest expert, Marlene Chism, author of *No Drama Leadership* and *Stop Workplace Drama*. Today’s times are especially sensitive for leaders and those they serve.Marlene shares timely insights and tips about how to deal effectively with all kinds of drama in the workplace, especially during these challenging times.Find the full show notes at:https://workmatters.com/Dealing-with-Drama-in-the-Workplace
Join me for an enlightening interview with Marlene Chism, author of No-Drama Leadership and an expert of leadership effectiveness. We will discuss how to get to the root of drama, why it's best to not nip it in the bud and the biggest growth area leaders have. Marlene will share with us how enlightened leadership can lead to brilliant cultures.
Marlene Chism shares how to master resentment and frustration...along with best practices for channeling the the energy of anger. You'll Learn: How feelings of resentment and frustration indicate a lack of clarity The valuable message and energy embedded within anger The “Release Resistance” process to better handle anger About Marlene: Marlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She’s the author of “No Drama Leadership,” "Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well as at association meetings, universities, and other speaking engagements. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep219
Marlene Chism shares how to master resentment and frustration...along with best practices for channeling the the energy of anger. You'll Learn: How feelings of resentment and frustration indicate a lack of clarity The valuable message and energy embedded within anger The “Release Resistance” process to better handle anger About Marlene: Marlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She’s the author of “No Drama Leadership,” "Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well
Marlene Chism shares how to master resentment and frustration…along with best practices for channeling the the energy of anger.You'll Learn:1) How feelings of resentment and frustration indicate a lack of clarity2) The valuable message and energy embedded within anger3) The “Release Resistance” process to better handle angerAbout MarleneMarlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She's the author of “No Drama Leadership,” “Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well as at association meetings, universities, and other speaking engagements.Items Mentioned in this Show:Sponsor: TextExpander, the productivity multiplier – Now 20% off!!!Marlene's Website: MarleneChism.comMarlene's Books: No-Drama Leadership and Stop Workplace DramaMarlene's LinkedIn Learning course: Anger ManagementNeuroscientist: Dr. Joe DispenzaBook: The Untethered Soul by Michael A. SingerBook: The Power of Full Engagement by Jim Loehr and Tony SchwartzBook: The Seat of the Soul by Gary ZukavBook: The 8th Habit by Stephen R. CoveyBook: Focus by Daniel GolemanView transcript, show notes, and links at http://AwesomeAtYourJob.com/ep219. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Join me for an enlightening interview with Marlene Chism, author of No-Drama Leadership and an expert of leadership effectiveness. We will discuss how to get to the root of drama, why it's best to not nip it in the bud and the biggest growth area leaders have. Marlene will share with us how enlightened leadership can lead to brilliant cultures.
2pm ET / 1pm CT / 12pm MT / 11am PT (Outside US: Dial 00 + 1 + 714-464-4891) Viki Winterton interviews Marlene Chism! Marlene Chism is a consultant, international speaker and author of Stop Workplace Drama (Wiley 2011), and No-Drama Leadership (Bibliomotion 2015). Marlene’s passion is developing wise leaders and helping people to discover, develop and deliver their gifts to the world. From her unique experience of reinvention to her experience working with all levels within an organization, Marlene has learned to speak three languages: The language of the owner, the language of the manager, and the language of the employee. Marlene takes the position that communication is not a “soft skill” but is instead a critical skill necessary for No-Drama Leadership. Marlene has a Communications degree from Drury University, and a Master’s degree in Human Resources Development from Webster University.
Drama Queen. Hmm, wonder why we don't have a phrase, Drama King? We've all heard the term. What everyone doesn't want to talk about is how that person of drama impacts the workplace and the homeplace. Maybe that person is you or someone you know. Either way, recognizing how to defuse the drama can make a difference for everyone. My guest today is a successful entrepreneur who, having moved up from factory worker to in-demand management consultant and speaker around the world has unique insights on stopping drama in its tracks. Her award winning book, Stop Workplace Drama is one of my favorites. So much so I quote her in my own book, What Would a Wise Woman Do? Her latest book, No Drama Leadership is a must read for anyone serious about leadership. Marlene shared tips everyone can use to stop drama in your business and your life and how becoming a No Drama Leader is the highest aspiration a leader can bring to the table. Marlene Chism is a consultant, international speaker and author of Stop Workplace Drama (Wiley 2011), and No-Drama Leadership (Bibliomotion 2015). Marlene’s passion is developing wise leaders and helping people to discover, develop and deliver their gifts to the world. From her unique experience of reinvention to her experience working with all levels within an organization Marlene has learned to speak three languages: The language of the owner, the language of the manager, and the language of the employee. Marlene takes the position that communication is not a “soft skill” but is instead a critical skill necessary for No-Drama Leadership. Marlene has a Communications degree from Drury University, and a master’s degree in Human Resources Development from Webster University.