Podcasts about workplace conflict

In this episode of the NEGOTIATEx podcast, Fred E. Jandt—renowned author, educator, and conflict resolution expert—shares insights on negotiation, mediation, and intercultural communication.  Drawing from decades of experience, Fred explores persistent myths about conflict, ethical concerns in transactional negotiation, and the cultural dynamics of “face” in diplomacy. He also underscores the shortcomings of avoidance and formal processes in today's workplaces while highlighting mediation skills to be vital for managers.  With practical wisdom from academia, government, and global diplomacy, Fred encourages leaders to embrace collaboration, challenge assumptions, and cultivate deeper, trust-based approaches to resolving disputes across diverse settings.  

Say this, not that. Knowing what to say in the heat of the moment is key to defusing workplace drama. Karin Hurt and David Dye should know. They wrote the book on it. Karin and David are leadership experts and the founders of Let's Grow Leaders. They surveyed 5,000 people in 45 countries to gauge the most common forms of workplace conflict. The results aren't good. Workplace conflict is more complicated than ever before, thanks to an uncertain economy, remote work and a changing workforce. "And so that is all of that really combines to make complex conflict cocktails," says David. Karin Hurt and David Dye are the authors of "Powerful Phrases for Dealing with Workplace Conflict." It offers 300 phrases to diffuse everything from micromanagers to bullies to passive-aggressive types. "Well, the first thing you do is don't call them passive-aggressive," says Karin. "One of the most important things that you can do there is to start with a connection, you know. So start, you know, making the human connection. 'You know, hey? I know we both want the same thing here.' And then you give the thing." It's like having a script for difficult people. The advice works for a workplace and your personal life, too. David says, "sometimes people will say, well, you can't script a whole conversation, can you? And no, you can't, because we're human beings and we're messy. But if we can open the door with connection by introducing clarity and getting curious about the other person's perspective, then we can land on a firm commitment that opens the door to a meaningful conversation." On this Dying to Ask: Why workplace conflict is up What to say to bullies, micromanagers, and passive-aggressive types Why these phrases work so well How to avoid what Karin and David call a "conversation cocktail." How to tell a boss you're not happy with something without coming off as lazy or a whiner And how Karin and David found the perfect partnership in work and in real life

Say this, not that. Knowing what to say in the heat of the moment is key to defusing workplace drama. Karin Hurt and David Dye should know. They wrote the book on it. Karin and David are leadership experts and the founders of Let's Grow Leaders. They surveyed 5,000 people in 45 countries to gauge the most common forms of workplace conflict. The results aren't good. Workplace conflict is more complicated than ever before, thanks to an uncertain economy, remote work and a changing workforce. "And so that is all of that really combines to make complex conflict cocktails," says David. Karin Hurt and David Dye are the authors of "Powerful Phrases for Dealing with Workplace Conflict." It offers 300 phrases to diffuse everything from micromanagers to bullies to passive-aggressive types. "Well, the first thing you do is don't call them passive-aggressive," says Karin. "One of the most important things that you can do there is to start with a connection, you know. So start, you know, making the human connection. 'You know, hey? I know we both want the same thing here.' And then you give the thing." It's like having a script for difficult people. The advice works for a workplace and your personal life, too. David says, "sometimes people will say, well, you can't script a whole conversation, can you? And no, you can't, because we're human beings and we're messy. But if we can open the door with connection by introducing clarity and getting curious about the other person's perspective, then we can land on a firm commitment that opens the door to a meaningful conversation." On this Dying to Ask: Why workplace conflict is up What to say to bullies, micromanagers, and passive-aggressive types Why these phrases work so well How to avoid what Karin and David call a "conversation cocktail." How to tell a boss you're not happy with something without coming off as lazy or a whiner And how Karin and David found the perfect partnership in work and in real life

In this episode we will be discussing workplace conflict. Whether you have ADHD or not, everybody is going to experience some conflict in the workplace at one time or another. Maybe those of us with ADHD experience this more because of our working habits, and emotions getting the best of us and other things related to being an adult with ADHD. But just like procrastination, we don't own workplace conflict. Today we have Karin Hurt, author of "Powerful Phrases for Dealing with Workplace Conflict" and co-founder of Let's Grow Leaders. The book offers readers practical guidance and actionable strategies, including specific phrases to navigate workplace conflicts with confidence and ease. Key discussion points in this episode with Karin Hurt: The Complexity of Conflict: Research indicates that workplace conflict is not only more frequent but also more intense and complex post-pandemic. It often arises from "conflict cocktails", combinations of factors like change, remote work, and under-equipped managers. The Role of Clarity: Lack of clarity is a significant driver of workplace conflict, especially for individuals with ADHD who thrive on clear expectations and instructions. Powerful Phrases: Checking for Understanding: Using phrases like "So, what I hear you saying is..." is crucial for ensuring clarity and preventing misunderstandings, particularly beneficial for the fast-paced and sometimes distractible nature of the ADHD mind. Common Conflict Areas: Two primary areas of conflict are with managers (often reflecting systemic organizational issues) and within matrix organizations (due to accountability without empowerment and competing priorities). Authority and Responsibility: For effective management and conflict reduction, authority must equal responsibility. Individuals need the power to execute the tasks they are accountable for. Burnout as a Conflict Catalyst: Burnout significantly contributes to workplace conflict by shortening tempers and increasing irritability. Find Karin, her book and all the firm's work here: https://letsgrowleaders.com/ **Do you want to work with Dave one-on-one? Go to www.overcomingdistractions.com and book an introductory Zoom chat. Or go directly to Dave's calendar; https://calendly.com/davidgreenwood1/15min  

In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenge of rebuilding trust after a conflict, particularly in workplace settings. He outlines a three-phase approach: clarifying expectations, facilitating resolution through empathy and structured reflection, and maintaining positive momentum with ongoing feedback. Throughout, Simon shares practical tools and strategies for managers, team leaders, and colleagues to support trust-building and navigate post-conflict dynamics effectively.--------------TIMESTAMPS: 00:00 Trust Erosion After Conflict03:05 Rebuilding Trust: A Three-Phase Approach06:28 Focus on Short-Term Conflict Management09:43 Empathetic Listening Without Solutions12:56 Restorative Justice and Empathy Guidelines16:54 Breaking Crisis Cycle for Trust20:58 Cultivating Positive Work Relationships22:32 Contact & Support the PodcastClick here to send me a quick message via FanMailSupport the showwebsite: simongoode.com email: podcast@simongoode.com

Bob Balfour reveals how he went from struggling with addiction to becoming a high-ranking Massachusetts prison guard. #PrisonGuard #LawEnforcement #TrueCrime #PrisonSystem #Authority #CorrectionalOfficer #JusticeSystem #security Thank you to LUCY for sponsoring today's episode: Let's level up your nicotine routine with Lucy. Go to HTTP://LUCY.CO/IANBICK and use promo code (IANBICK) to get 20% off your first order. Lucy has a 30-day refund policy if you change your mind.  Connect with Bob Balfour: Faceebook: https://www.facebook.com/share/1CuDUBcJ8t/?mibextid=wwXIfr Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ Presented by Tyson 2.0 & Wooooo Energy: https://tyson20.com/ https://woooooenergy.com/ Buy Merch: https://convictclothing.net/collections/convict-clothing-x-ian-bick Timestamps: 00:00:00 Overcoming Adversity: From Corrections to Marathon Running 00:08:41 Breaking the Cycle: A Family's Story of Change 00:17:34 Life Before Corrections: A Chaotic Path 00:26:40 Struggles with Addiction and Paranoia 00:36:03 Transition to Department of Correction Career 00:44:54 Navigating Peer Pressure as a Correctional Officer 00:53:47 The Challenges of Navigating the Prison System 01:02:08 Painting Crew Scandal at the Massachusetts State House 01:15:59 The Work Crew Program Evolution 01:22:29 Handling Chaos at a Green Day Concert 01:28:36 Unconventional Security: Inmates at Green Day Concert 01:37:18 Navigating Work with Nonprofits and Policies 01:38:10 01:45:50 Workplace Conflict and Uniform Dispute 01:54:22 Confrontation with DEA: Misunderstandings and Resolutions 02:03:01 Reflections on Life in Correctional Facilities 02:12:27 Advice for Families Affected by Addiction 02:19:49 Urgency in Addressing Youth Issues Powered by: Just Media House : https://www.justmediahouse.com/ Creative direction, design, assets, support by FWRD: https://www.fwrd.co Learn more about your ad choices. Visit megaphone.fm/adchoices

Let's Grow Leaders CEO Karin Hurt shares insights and powerful tools from the book she co-authored with her husband, Powerful Phrases for Dealing with Workplace Conflict. Contact her at https://letsgrowleaders.com/ For more great insight on professional relationships and business networking contact Frank Agin at frankagin@amspirit.com.

HR: Friend or Foe? The Truth About Who HR Really Works For Thinking about running to HR with your workplace woes? You might want to listen to this episode first. Our hosts tackle the persistent myth that HR departments exist primarily to support employees. Spoiler alert: they're actually there to protect the company! The Darth Vader Effect Jeff shares a shocking story about an HR department that actually reveled in being feared by employees—with one HR rep proudly comparing himself to Darth Vader. We explore why this toxic approach damages company culture and undermines trust. When Missions Misalign What happens when HR's mission doesn't match the company's mission? Our hosts discuss real examples where this disconnect led to lost employees and destroyed trust. Learn how leadership must ensure alignment for a healthy workplace. Building Bridges, Not Barriers Despite their sometimes fearsome reputation, most HR professionals are caring, dedicated individuals trying to balance company protection with employee support. Discover how communication and follow-through can transform HR from perceived enemy to valued resource. The Bottom Line HR departments serve a critical purpose, but they're caught between protecting the company and supporting employees. The best HR functions as a trusted, kind arbiter that maintains alignment with the company's mission. Tune in for: ->Real stories of HR nightmares and successes ->Tips for leadership to evaluate their HR department's effectiveness ->How employee handbooks should (but often don't) guide workplace behavior ->The three qualities our hosts believe define the perfect HR department Wherever you stand with your HR department, this episode will give you fresh perspective on this crucial but often misunderstood corporate function!

"In all that, we still need humans doing what humans do best, which is creating human connection and creating and that innovation." -Karin Hurt   Welcome to this enlightening episode of the Turmeric & Tequila Podcast with your host, Kristen Olson! In this episode, we're diving into the world of leadership with a remarkable conversation featuring guest Karin Hurt, a leadership development expert, successful entrepreneur, and the dynamic force behind Let's Grow Leaders. Together, Kristen and Karin explore the fascinating intersection of sports, leadership, and personal development while sharing practical strategies for resolving workplace conflicts and leading effectively in today's fast-paced world. You'll hear Karin's journey from her days as a synchronized swimmer to leading large teams at Verizon, ultimately founding her global leadership development company. Karin's insights reveal the timeless principles of human connection, clear expectations, and curiosity, offering actionable tactics that leaders across all domains can put to use immediately. If you're an entrepreneur, coach, or family leader, this episode is packed with invaluable advice to enhance your leadership skills. So, grab your favorite beverage and get ready to delve into graceful disruption and insight-packed conversations with Kristen Olson and Karin Hurt on Turmeric & Tequila.   Time Stamps: 00:00 Karen Hurt: Leadership Expert's Journey 05:10 "Collective Success Through Collaboration" 09:32 Journey from Call Centers to Leadership 11:28 "Success Through Marathon Mindset" 13:42 Hybrid Leadership Training Dilemma 17:08 "Powerful Phrases for Workplace Conflict" 22:29 Bridging Generational Gaps 24:48 "Effective Vision Communication" 26:31 Team Development Card Deck System 30:13 Sponsors and Gratitude Highlights   Karin Hurt is the Founder and CEO of Let's Grow Leaders, a global leadership development company known for practical leadership development that sticks. She's the author of 5 books, including Powerful Phrases for Dealing with Workplace Conflict and Courageous Cultures. https://letsgrowleaders.com/ https://www.linkedin.com/in/karin-hurt/ https://twitter.com/letsgrowleaders?lang=en https://www.facebook.com/letsgrowleaders https://www.instagram.com/kshift4u/   Connect with T&T: IG: @TurmericTequila Facebook: @TurmericAndTequila Website: www.TurmericAndTequila.com Host: Kristen Olson IG: @Madonnashero Tik Tok: @Madonnashero Website: www.KOAlliance.com WATCH HERE   MORE LIKE THIS: https://youtu.be/ZCFQSpFoAgI?si=Erg8_2eH8uyEgYZF   https://youtu.be/piCU9JboWuY?si=qLdhFKCGdBzuAeuI https://youtu.be/9Vs2JDzJJXk?si=dpjV31GDqTroUKWH  

Conflict is an unavoidable part of leadership. Whether managing a team, navigating workplace dynamics, or handling high-stakes negotiations, leaders constantly face moments of tension. How they respond in these situations determines not only their effectiveness but also the success of their teams and organizations. Without the right approach, unresolved conflicts can damage morale, decrease productivity, and create a toxic work environment. Conflict resolution for leaders isn't about eliminating disagreements—it's about transforming tension into productive conversations and stronger relationships. Too often, leaders view conflict as a problem to avoid rather than an opportunity to foster collaboration and innovation. Natalia Trodhal, a Conflict Converter™ and Leadership Impact Strategist, has built her career on helping leaders reframe conflict and use it as a tool for growth. With a background in law enforcement and social services, Trodhal understands high-pressure environments where conflicts escalate quickly. Early in her career, she relied on traditional de-escalation tactics, only to realize that real transformation starts with self-regulation. Leaders who struggle with conflict often focus on controlling others rather than managing their own reactions. Trodhal's approach flips that mindset, emphasizing the importance of self-awareness, emotional intelligence, and a structured framework for handling workplace tension. At the core of her conflict resolution strategy is a three-step framework: Evaluate, De-escalate, and Navigate. Leaders who master these steps gain the ability to assess their own emotional responses, take control of their reactions, and guide conversations toward positive outcomes. Instead of reacting impulsively, they develop the skills to pause, assess the situation, and approach conflicts with clarity and composure. One of the biggest challenges in conflict resolution for leaders is navigating difficult conversations without triggering defensiveness. A poorly handled confrontation can escalate tensions, leading to disengagement or even turnover. Trodhal emphasizes that leaders must shift their approach from blame and control to curiosity and collaboration. Asking better questions, acknowledging different perspectives, and setting clear expectations can turn what feels like a standoff into a breakthrough moment for teams. Unresolved conflict is one of the most damaging forces in any organization. It creates resentment, stifles innovation, and erodes trust. Leaders who avoid addressing problems directly often find themselves dealing with bigger issues down the road. By approaching conflict with confidence and a proven strategy, they foster a culture where team members feel heard, respected, and motivated to contribute. The future of leadership will be defined by those who can navigate workplace challenges with confidence, emotional intelligence, and a willingness to engage in tough conversations. As workplaces evolve, remote teams grow, and AI shifts how businesses operate, human connection and strong leadership skills will remain irreplaceable. The ability to turn workplace tension into collaboration will set great leaders apart from the rest. Watch the full episode on YouTube. Don't miss future episodes of Fordify LIVE! every Wednesday at 11 AM Central, streaming on your favorite social platforms. Catch new episodes of The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Natalia Trodhal Nat is a speaker, consultant, and IT professional who draws from her personal journey and years of professional expertise to help individuals and organizations master their emotional responses, leading to stronger teams and better outcomes. Born to immigrant parents and having faced the uncertainty of life as an undocumented resident, Nat brings a unique perspective to her work. She offers consulting services that help clients overcome obstacles, set meaningful goals, and create fulfilling lives both personally and professionally. As a speaker, Nat delves into the heart of resilience, providing insights, strategies, and inspiration to conquer obstacles and emerge stronger. Find out more about Natalia at NatTrodhal.com. About Ford Saeks Ford Saeks is a Business Growth Accelerator who has helped companies—from startups to Fortune 500s—generate over a billion dollars in sales. As President and CEO of Prime Concepts Group, Inc., he specializes in customer acquisition, brand expansion, and innovation. A serial entrepreneur, Ford has founded over ten companies, authored five books, and been awarded three U.S. patents. His expertise also includes AI-driven content strategy, which he showcased at the Unleash AI for Business Summit. Learn more at ProfitRichResults.com and watch his TV show at Fordify.tv.

In this episode of the Conflict Skills Podcast, host Simon Goode shares five tips for managing conflict when you're tired. He discusses how tiredness affects our thoughts, emotions, and behavior, leading to a higher likelihood of conflict, and provides strategies like slowing down, strategically adjusting timing, and self-regulating frequently. Simon also touches on the importance of managing expectations for ourselves and with others when our energy levels are low.--------------------00:00 Managing Conflict While Tired06:03 Fatigue Impairs Decision-Making07:09 "Strong Emotions: Not Overreacting"12:38 "Slow Down for Clarity"13:31 "Calm Through Slower Actions"16:59 Managing Stress and Energy Levels21:27 Self-Regulation Strategies for Meetings25:57 Managing Fatigue and Productivity29:05 Managing Tiredness in Conflict30:18 Engage with "Conflict Skills" PodcastClick here to send me a quick message via FanMailSupport the showwebsite: simongoode.com email: podcast@simongoode.com

Resolving organisational conflict makes everyone's lives better, more enjoyable and more productive plus it adds significant profit onto the businessI share 4 ways and 10 steps to resolve organisational and inter team workplace conflicts. I also cover what is organisational conflict and provide organisational conflict examples. --- --- Learning how to handle organisation conflict (organisational conflict management) starts with understanding how a lot of conflict occurs within the workplace. In my experience, more conflict occurs because of decisions, organisational setup, goals and processes that have not been designed carefully enough. You see the impact through individual getting into conflict, yet the cause is external to them. I share 7 classic causes of conflict in the workplace. How to resolve workplace conflict starts with understanding what is happening and why it is happening. Separately, speak to both parties is essential, ask lots of questions and listen carefully to what they tell you. Understand what is happening. Figure out why it is happening. Understanding is essential for managing conflict and organisational conflict resolution.  I share 5 steps to practice for this stage. Understand what organisational conflict types you are dealing with – conflict between individuals, conflict within a team or conflict between teams. A lot of conflict management in the workplace is redesigning goals, objectives, policies and procedures so individuals and teams are more aligned and not set against each other. To resolve workplace conflict, then bring the parties together to get them to create solutions. I share 5 steps to follow for this meeting and process. If you have any questions on “4 Ways of Resolving Organisational Conflict: Reduce Workplace Conflict” please email me at support@enhance.training and I will get back to you. Jess ColesEnhance.training

Business attorney Katie Rinkus welcomes Amy M. Gardner to the mic to discuss common ways they see conflict show up in the workplace. Amy is a certified Career and Career Transitions Coach and Team Development and Leadership Consultant and the co-owner of Apochromatik, which offers team and leadership development programs to help organizations resolve conflict and reach their goals.   One of the primary causes of conflict in the workplace is a poor culture: there is a lack of vulnerability-based trust that leads people to feel undervalued and unable to speak up or to ask for help. Conflict is also commonly seen in the hiring and onboarding process. Sometimes decisions to hire are rushed, job duties are not what were originally promised, and communication is simply unclear.   Because culture issues, lack of communication, and conflict can, as Amy says, “cost money and happiness,” it's important for organizations to address these issues. Ongoing training—not just for management but for entire teams—can help things run more smoothly no matter the conflict flashpoint, especially when a team is trained on navigating difficult conversations.   Join Katie and Amy as they unpack conflict at work and how to best respond to it so that we all can make work better for each other.   Amy M. Gardner Amy M. Gardner works with law firms and corporations to reengage teams and help them thrive by utilizing Apochromatik's proprietary Team Driven Leadership approach to build leadership skills, improve relationships, strengthen emotional intelligence, have difficult conversations, and more. She also works with lawyers to advance or transition in their careers.   Her work with teams and lawyers draws on her unique experience as a former Big Law associate, partner at a mid-size Chicago firm, and dean of students at the University of Chicago Law School.  She received her MA in Public Policy and Administration from Northwestern University, JD from the University of Chicago, and BA from Luther College, as well as certifications in team and leadership coaching, 1:1 coaching, and various assessments. Her expertise has been featured in media including numerous podcasts, ABA publications, Corporette, Glassdoor, Health, Monster, NBC, and Women's Running magazine.  Connect with Amy at amy@apochromatik.com.     Stay Connected & Learn More:   Amy M. Gardner on LinkedIn   Katie Rinkus   Apochromatik   Team Driven Leadership   The Prinz Law Firm

Segment 1 with Karin Hurt starts at 0:00.To say there is increased conflict inside of small business and workplaces is an understatement; it takes now more than ever a courageous leader to deal with this.Karin Hurt is the CEO and Founder of Let's Grow Leaders, a global leadership company known for practical tools and leadership development that sticks. She's the author of five books including, "Powerful Phrases for Dealing with Workplace Conflict and Courageous Cultures". She's known best for building courageous cultures and high-performing teams.Segment 2 with Dr. Michael Aziz starts at 24:03.What about making America Health Again? How will Robert Kennedy as the head of the health secretary change this?Dr. Michael Aziz is a renowned internist anti-aging, regenerative physician specialist practicing at Lenox Hill Hospital in New York City Dr. Aziz regularly provides medical commentary on many health networks, including NPR, Fox and Friends, ABC, WGN Chicago, NBC, and Telemundo. Dr. Aziz is the author of the national bestseller, The Ageless Revolution.  Dr. Aziz's columns, articles, and opinions have been published in the Los Angeles Times, CNN, WebMD, the New York Post, the Daily News, the Washington Post, as well as in many magazines internationally, such as Paris Match.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.

In this episode of the Conflict Skills Podcast, I provide 5 useful tools for individuals who are conflict avoidant, providing strategies to help them manage conflicts more effectively in various relationships. He emphasizes understanding the reasoning behind conflict avoidance, offers coaching tools for team leaders and managers, and highlights techniques like goal clarification and utilizing the six sources of influence. The episode is aimed at both conflict avoidant individuals and those supporting them, with practical advice on self-regulation and adjusting communication tactics to improve assertiveness.Click here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

Why Workplace Conflict Is Rising70% say conflict at work is worse than ever.Remote work, poor management, and stress fuel tension.Ace Conflict-Related Interview QuestionsEmployers ask: “Tell me about a time you faced conflict?”Use the 4 C's: Connection, Clarity, Curiosity, Commitment. De-Escalate Conflict Like a ProUse “Tell me more” to calm heated situations.Spot toxic workplaces before you accept the job.Guest: Karen HurtCEO of Let's Grow Leaders.Co-author of Powerful Phrases for Dealing with Workplace Conflict.Takeaway: Conflict is inevitable—mastering it gives you a competitive edge in interviews and at work.Website: https://letsgrowleaders.com/ LinkedIn: https://www.linkedin.com/in/karin-hurt/ https://www.jobinterviewexperience.com/interviewcoaching http://jobinterviewexperience.com/survey

In Part 2 of this special episode we are joined by Dr Georgina Tsagas, a UK Accredited Mediator and Consultant Solicitor in England & Wales, expert in company law and sustainability, based in London and working across Europe.  Dr Tsagas gives a fascinating insight into the use of “mediation” as an alternative legal route to settling disputes.  We discuss what mediation is (and isn't), why clients use this dispute resolution method, the skills needed, and some practical examples of disputes where mediation has been used.  In Part 2 of this special episode we are joined by Dr Georgina Tsagas, founder of GT Mediation | Dispute Resolution and a UK Accredited Mediator and Consultant Solicitor in England & Wales, expert in company law and sustainability, based in London and working across Europe. Dr Tsagas gives a fascinating insight into the use of “mediation” as an alternative legal route to settling disputes.  We discuss what mediation is (and isn't), why clients use this dispute resolution method, the skills needed, and some practical examples of disputes where mediation has been used.  The episodes on Mediation also explain how mediation is different to other ways to settle disputes, such as arbitration and litigation, including how mediation is linked to the court process in different countries, or is separate from the courts.  Dr Tsagas gives examples of how different jurisdictions have encouraged people to use mediation to settle disputes, and also explains the benefits, ranging from speed of settling a dispute, to confidentiality, and a route which offers greater flexibility than a formal court process.  We hear how mediation works practically, from evidence gathering to negotiation and closure, and also how “mediator advocates” can be involved in a mediation process (in addition to the mediators themselves).  The skills needed for mediation are explored, and Dr Tsagas offers advice on avenues that can help you build those skills and how to build a career path in this area, including how much experience is often needed to gain such roles.  Finally, some practical examples are given of cases and types of disputes where mediation can be used successfully, ranging from family business disputes to high-stakes commercial negotiations or international conflicts.  Actions and resources for listeners: ·       Read the article ‘The Psychology of Resolution: The art of tackling 'Cognitive Dissonance' in the “Conflict No More” Newsletter by GT Mediation | Dispute Resolution.  Which skills as a lawyer do you think will be particularly key in this specific situation? ·       Think about the use of mediation discussed in the episode: research, and then make a list of key reasons why you think it is a particularly useful way to settle a Workplace Conflict dispute between a Manager and a Team Member? For an example of a Workplace Dispute Read ‘Work-Place Bullying: How to spot it, its connection to the S of ESG and what to do about it?' in the “Conflict No More” Newsletter by GT Mediation | Dispute Resolution.  

“If people are acting like children in your environment, it's okay to be the teacher.”Setting and enforcing boundaries at work “is always about creating safety for yourself… it's not about them.”In this episode, Workplace Conflict Mediator, Communication Coach, and Civil Rights Attorney Meredith Holley shares her personal experience with landing her dream job–only to end up being sexually harassed by her boss.She shares how that experience became one of the most transformative experiences of her life, what she learned about setting and enforcing effective boundaries (even when there's an extreme power differential), and some solutions-based tips to help anyone who would like to develop more solid strategies for themselves.This conversation is so relevant to the work and personal situations many of us are navigating today. When you listen to this episode, you will walk away with a greater sense of personal power, knowing how to protect yourself and your peace. That's worth 40 minutes, no?—Meredith Holley is a workplace conflict mediator, communication coach, civil rights attorney, and co-host of the Empowered Communication Podcast. Meredith helps mission-driven workplaces resolve toxic workplace conflict.To learn more about Meredith and her work, visit https://erisresolution.com. To listen to the Empowered Communication Podcast, search for it on your platform of choice or head to https://www.erisresolution.com/podcast. You can also connect with her on social…LinkedIn: https://www.linkedin.com/in/meredith-holley-1716b9a8Facebook: https://www.facebook.com/meredith.holleyInstagram: https://www.instagram.com/erisresolution

In this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped to handle even the most determined individuals with composure. This episode is an essential listen for anyone looking to master the delicate balance of saying no, a critical skill in managing everyday conflicts. Tune in to enhance your communication toolkit and navigate conflicts with greater ease.Tomestamp overview00:00 Role Modeling Calm Communication06:10 Choosing Between Soft or Assertive 'No'08:18 Streamlining Communication Processes Now10:25 Conditional Approval for Request15:57 List Management and Authority Dynamics18:31 "Strategies for Resolving Persistence"21:21 Breaking the Cycle of Repetitive DiscussionsClick here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

In this episode of the Conflict Skills Podcast, host Simon Goode discusses the cumulative effects of stress on workplace conflict and the interconnection between work and personal life stressors. He highlights how stress can negatively impact our capacity to handle conflict and offers strategies for managing stress, including during and after conflicts, as well as over the long term. Goode also invites listeners to share their experiences and stay updated on his upcoming online course focused on managing workplace conflict.-------------------------------------------TIMESTAMP OVERVIEW:00:00 Rethinking Work-Life Balance03:45 Work Stress Affects Personal Life07:39 Navigating Work-Life Stress Management11:29 Shifting from Black-and-White Thinking15:28 "Stress Response: Fight or Flight"19:39 Stress Management: Breathing and Mindfulness23:49 Managing Stress Through Life Tweaks26:21 Announcement: Self-Paced Online CourseClick here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

In today's complex and rapidly changing work environment, leaders are tasked with not only achieving organizational goals but also fostering a culture of transparency, trust, and communication. Addressing workplace conflict and cultivating a psychologically safe workplace have emerged as critical components for driving team performance and satisfaction. These issues impact not only productivity but also the overall health and well-being of an organization. Understanding how to effectively manage conflict and promote psychological safety can transform a work culture, paving the way for innovation and collaboration. Workplace conflict is often cited as one of the primary challenges faced by leaders. It stems from various factors, including communication breakdowns, cultural differences, and varying personal experiences. Leaders must equip themselves with the skills and strategies to address these "elephants in the room" efficiently, shrinking them down to manageable conversations. This episode explores practical tools for leaders to handle workplace conflicts proactively and deepen their understanding of psychological safety as a cornerstone for productive team dynamics. Understanding and addressing these dynamics is vital for leaders striving to perform at their peak and inspire their teams. The insights shared in this episode offer a roadmap for leaders committed to fostering environments that respect individual perspectives and promote open and healthy dialogue. Time stamped Overview [00:04:38] Introduction to the Concept of Shrinking Elephants: Defining elephants in the workplace and their impact on organizational performance.[00:05:56] The Origin of Workplace Conflicts: Discussing why conflicts start and the role of human nature and personal lenses.[00:08:07] Exploring the Concept of Personal Lenses: Genevieve explains how different life experiences shape our perceptions and contribute to workplace conflict.[00:20:55] Proactive Leadership Strategies: How leaders can identify and address conflict early to foster a positive work environment.[00:28:32] The Role of Psychological Safety: Building safe spaces for teams to express concerns without fear of repercussions.[00:33:44] Mindfulness and Self-Awareness: The importance of self-awareness and mindfulness in leaders to recognize and mitigate their impact on others.[00:39:24] Techniques for Managing Conflict: Genevieve shares practical approaches for leaders to manage and resolve conflicts within teams.[00:45:57] Fostering Curiosity and Understanding: The importance of accepting multiple truths and perspectives to resolve conflicts amicably.[00:53:04] Final Thoughts on Leadership and Conflict Resolution: Concluding insights on the importance of leading with curiosity and compassion. For the complete show notes be sure to check out our website: https://leaddontboss.com/329

Send us a textWhat if you could transform workplace conflict into a source of growth and innovation? Join us as we welcome David Dye, renowned author and president of Let's Grow Leaders, who shares his extraordinary journey from the nonprofit sector to becoming a leadership expert. In this insightful episode of the Happy at Work podcast, David unveils the intricacies of managing workplace conflict, especially in the virtual realm, and the profound impact of remote work on team dynamics. Together, we explore the challenges of navigating company mergers and acquisitions, emphasizing the need for intentional and respectful integration of diverse cultures. Packed with valuable insights, this episode sheds light on human-centered leadership and the vital role it plays in cultivating a respectful workplace culture.Key Takeaways:Invest in professional development to grow as a leader.Workplace conflict is more prevalent in today's environment.Intentionality is key in navigating culture during mergers.Leaders often avoid conflict, which can be detrimental.Change management requires clear communication and acknowledgment.Empower employees to address bullying and conflict.Generational differences should not lead to assumptions about individuals.Understanding the needs of others is crucial for effective communication.Celebrating progress helps teams navigate change.Simply having a conversation can lead to positive outcomes.Chapters00:00 Introduction to David Dye and His Journey02:35 Understanding Workplace Conflict in a Virtual World04:59 Navigating Culture in Mergers and Acquisitions09:10 Common Mistakes Leaders Make in Conflict Management11:30 The Role of Change Management in Leadership15:54 Empowering New Hires: Language for Conflict Resolution21:52 Generational Dynamics in the Workplace25:31 Final Thoughts on Conflict and Leadership28:11 Outro---Final.wavTo stay connected and continue the conversation, be sure to follow us on LinkedIn. And don't forget to check out our previous episodes for more tips and strategies to boost your workplace happiness. You can find them on your favorite podcast platform or on our website. If you have any questions, comments, or topic suggestions for future episodes, please reach out to us. We'd love to hear from you!Stay inspired, stay motivated, and stay happy at work!

Discover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors. Whether you're dealing with tough workplace debates, refining your mediation approach, or improving your effective listening skills, this episode is packed with insights designed to enhance your professional relationships. Watch until the end to master debate tactics and uncover tools that help you set boundaries and address biases constructively. Perfect for anyone looking to grow in workplace mediation or improve interactions in professional and personal settings. Subscribe now for more conflict resolution tips and resources!#nonviolentcommunication #affinitybias #professionaldevelopment #implicitbiasatwork #howtostopbiasatworkCHAPTERS:00:00 - Introduction to Cognitive Dissonance00:22 - Understanding Cognitive Dissonance04:17 - Exploring Confirmation Bias11:10 - The Concept of Selective Exposure15:14 - The Ostrich Effect Explained19:08 - Understanding the Backfire Effect21:40 - Strategies to Manage the Backfire Effect26:16 - Conclusion and Wrap-UpPapers:Festinger, L. (1957). “A Theory of Cognitive Dissonance.” Stanford University Press.Nickerson, R. S. (1998). “Confirmation Bias: A Ubiquitous Phenomenon in Many Guises.” Review of General Psychology.Nyhan, B., & Reifler, J. (2010). “When Corrections Fail: The Persistence of Political Misperceptions.” Political Behavior. Link Click here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

In this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.--------------------Online Debate Tactics That Don't Work (With Friends & Family)Interrupting and Controlling the ConversationHow it manifests in conversations (e.g., talking over, steering the conversation)Results and outcomes of using this tacticPersonal anecdote about Simon's usage of this tacticApplying PressureDifferent ways pressure is applied (e.g., fixed choice questions, not letting thoughts form)Outcomes and the other person's typical reactionsExamples that illustrate pressure applicationSimon's discussion on workplace application vs. personal contextsHumor and RidiculeUse of sarcasm and humor in debatesExamples of sarcastic ridiculePsychological impact on social survival and tribe dynamicsRisks associated with this tactic in emotionally charged conversationsStraw ManningDefinition and explanation of the straw man argumentExamples of straw manningHow it causes disengagementSimon's personal history with this tacticWalking AwaySituations where walking away might be seen as losing or ending the debateImpact of unfinished business with friendsImportance of long-term relationship dynamicsEffective Strategies for Managing Debates and DisagreementsAllowing Space and Letting Them SpeakApologizing for interruptionsFocusing on active listeningMethods to signal attention and readiness to listenReducing PressureGiving control over the timing and location of the conversationAllowing autonomy and choiceExamples of reducing perceived pressureRespect and DeferenceBeing overly deferential and respectful in both language and behaviorTreating the other person's perspective with seriousness and importanceSituational examples of applying respect and deferenceSteel ManningDefinition of steel manningTechniques to present the other person's argument in the best possible lightBenefits of acknowledging the internal logic of others' perspectivesLeaving Room for Continued DialogueConfirming the opportunity for future discussionsSuggestions for ending conversations on good termsValidating different views without pressure to resolve immediatelyClick here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

How to be less stressed and more productive.Nolitha Tsengiwe, a Dharma teacher and board member at Dharmagiri Retreat Center, in South Africa. She is also a graduate of Insight Meditation Society teacher training.This episode is part of our monthlong Do Life Better series. In this episode we talk about:How to weave mindfulness into your day without requiring a big formal sitHow to have healthy conflict in the workplaceOur attempts to explain the ineffableAnd much moreRelated Episodes:Do Life BetterSanely AmbitiousSign up for Dan's newsletter hereFollow Dan on social: Instagram, TikTokTen Percent Happier online bookstoreSubscribe to our YouTube ChannelOur favorite playlists on: Anxiety, Sleep, Relationships, Most Popular EpisodesFull Shownotes: https://www.meditatehappier.com/podcast/tph/nolitha-895Additional Resources:Listen to Nolitha's talks on DharmaSeed See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.Approach to Analyzing Workplace ConflictTypical approach as a workplace mediatorApplication for leadership rolesUse in scenarios with limited information (one side of the story)Coaching others on conflict awarenessFramework vs. personal subjective experiencesListener Feedback RequestDifferent formats for podcast content (framework/theory, personal perspective, case studies)Feedback methods (email, positive reviews)Self-Analysis and Conflict5 aspects of the self derived from Buddhism:Thoughts (cognition and the narrative we tell ourselves)Feelings (emotions and subjective physical responses)Perception (sensory information and attention)Behavior (actions and volition)Body (physical state and presence)Interconnectedness of these aspects during conflictShort-term self-regulation strategies for each aspectRelationship Conflict LayerInteraction between self and the other personSteps for de-escalation using the 5 aspects of othersStructural ConflictDecision-making and communication dynamicsAdjustments to communication modes and frequencyWho is involved in communicationLevels of formalityFollow-up processes and information sharingDrivers of ConflictThree main aspects that drive conflict:Data Conflict (misunderstandings and differences in information)Value Conflict (clash of principles, beliefs, and priorities)Interest Conflict (differing desires and goals)Setting Goals in Conflict ResolutionDefining effective working relationshipsMinimum viable working relationshipSteps to Develop Conflict Resolution PlanSelf-RegulationKeeping oneself calm using the 5 aspects of self.De-escalationStrategies to calm down the other person.Raising the IssueLanguage and approach to initiate conflict discussion.EmpathyQuestions and techniques to understand the other perspective.AssertivenessDefining boundaries and knowing the bottom line.Next StepsDeciding on a specific conflict resolution strategy (negotiation, collaboration, etc.)Click here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

In this episode of The Brainy Business podcast, Melina Palmer is joined by Dr. Sunita Sah, a physician turned organizational psychologist and professor at Cornell University. Sunita discusses her new book, Defy: The Power of No in a World that Demands Yes, which explores the importance of defiance in decision-making and how it can be a powerful tool for maintaining personal integrity and values. Her research delves into the dynamics of compliance, conflicts of interest, and the psychological processes that lead individuals to conform to bad advice, even when they know better. Sunita shares her journey from being an obedient child to a medical professional and now an academic researcher, highlighting the importance of understanding one's true values and the pressures that lead to compliance. She also introduces the concept of "insinuation anxiety," which is the discomfort we feel when we don't want to signal distrust to someone giving us advice, even when we recognize a conflict of interest. In this episode: Learn about the concept of defiance and its role in maintaining personal integrity. Understand the psychological dynamics of compliance and the pressures that lead to it. Explore the "defiance compass" and how it can guide decision-making. Discover the superpower of responsibility and how it can empower defiance. Gain insights into creating a workplace culture that encourages safe dissent and defiance. Show Notes: 00:00 - Introduction Melina introduces Dr. Sunita Sah and the focus of today's episode on defiance and compliance. 03:00 - Sunita's Background Sunita shares her journey from medicine to academia and her research interests. 10:00 - Understanding Defiance Discussion on the importance of defiance and its role in decision-making. 20:00 - Insinuation Anxiety Exploring the psychological process that leads to compliance in the face of conflict of interest disclosures. 30:00 - Defiance Compass Introduction to the defiance compass and how it guides individuals in making value-based decisions. 40:00 - Superpower of Responsibility How responsibility can empower individuals to defy and maintain personal integrity. 41:00 - Conclusion What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Sunita: LinkedIn Linktree Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Defy, by Sunita Sah What Your Employees Need and Can't Tell You, by Melina Palmer Let's Talk, by Therese Huston Powerful Phrases for Dealing with Workplace Conflict, by Karin Hurt and David Dye Getting Along, by Amy Gallo Top Recommended Next Episode: Stephen MR Covey Interview (ep 320) Already Heard That One? Try These:  Confirmation Bias (ep 260) Focusing Illusion (ep 330) Interview - Amy Gallo Interview (ep 269) Vulnerability Loops (ep 229) Nuala Walsh Interview (ep 153) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

 How can we lead healthier conflicts at work?Conflict doesn't have to be a bad thing. In fact, it can be the key to a healthy and innovative workplace – when it's addressed with intention. With self-reflection, empathy, open communication, and tools like the Thomas Kilmann Instrument and the Conflict Dynamics Profile, you can practice navigating conflict with intention creating space for healthier outcomes in your workplace.On this episode of Just One Q, Dominique chats with guest Crista Renner, a mediator specializing in workplace conflict and culture dynamics. They discuss the role of culture, systems, power dynamics, and peoples' upbringings and trauma responses in shaping workplace conflict and suggest tools to help us approach conflict with more intention.Keep Up with Crista:https://www.linkedin.com/in/cristarenner/Become a Learning Snippets Partner: https://dialectic.solutions/learning-snippets/become-a-partner/Try Learning Snippets:https://dialectic.solutions/signupContact Us to Be a Guest on Just One Q:https://dialectic.solutions/podcast-guest

Send us a text Starting the New Year Right with Effective Leadership CommunicationWelcome to Season 2 of Dear HR Diary by Manage with Hart! We're kicking off the new year with an insightful episode featuring leadership expert Julie Holunga. Julie brings a wealth of knowledge on leadership challenges, conflict resolution, and effective communication—key topics for managers looking to start the year on the right foot.Episode Highlights:The Biggest Leadership Challenges Managers Face:Julie sheds light on common hurdles leaders encounter, such as navigating difficult conversations, balancing empathy with accountability, and overcoming the fear of conflict.The Importance of Effective Communication in Leadership:Why clear and transparent communication is foundational to building team trust. Learn actionable tips on how leaders can enhance their communication style to foster stronger employee relationships.Navigating Conflict in the Workplace:Conflict is inevitable, but it doesn't have to be feared. We discuss how leaders can shift their mindset to see conflict as an opportunity for growth.Empathy in Leadership:The power of empathy in leadership is discussed. Understanding your team's perspectives can help leaders navigate difficult conversations more effectively and build trust.The Role of Trust in Conversations:Trust is the cornerstone of any successful leadership strategy. We discuss why it's essential to handle challenging discussions.Practical Tips for Managers to Handle Difficult Conversations:Get step-by-step guidance on how to prepare for and approach difficult conversations. From managing emotions to focusing on solutions, she shares invaluable insights that every manager can apply immediately.Key Takeaways:Embrace conflict as a natural part of leadership and an opportunity for growth.Build trust through consistent, clear, and empathetic communication.Practice active listening to understand your team's concerns and needs truly.Prepare for difficult conversations by focusing on solutions and managing emotions.Start the year by setting a positive tone in leadership communication—it will set the foundation for a productive and engaged team.About Our Guest:Julie Holunga is a leadership coach and speaker who works with high-achieving professionals to help them lead purposefully, communicate effectively, and navigate workplace challenges. With years of experience in executive coaching, Julie has helped countless leaders elevate their skills and build stronger, more cohesive teams.Final Thoughts:As you enter the new year, remember that leadership is a journey. Effective communication is the key to building trust, resolving conflicts, and fostering a thriving workplace culture. Take Julie's advice to heart and make 2025 your best leadership year yet!Connect with Julie Holunga:Website: https://julieholunga.com/LinkedIn:https://www.linkedin.com/in/julieholunga/Until next time, keep leading with heart! ❤️And as always - Stay Fabulous!Support the showConnect with Dawn:Website: www.managewithhart.comInstagram: @managewithhart

Are you listening to the people around you—or just waiting to speak? In this special Christmas episode of The Counter Offer, Susanna Gray-Jones sits down with a very special guest—her father, Lindsay Gray. With decades of experience across leadership, education, mediation, and volunteer work, Lindsay shares his timeless wisdom on how to navigate change, build trust, and manage burnout with grace.  He offers practical insights on how leaders can gain the trust of their teams, why understanding individuals is the foundation of effective leadership, and how to create balance to avoid burnout. Lindsay's journey highlights the importance of stepping into uncomfortable situations, learning from mistakes, and recognizing the power of listening.  Whether you're a recruiter, a manager stepping into a new leadership role, or someone looking for ways to manage stress and create more balance in life, this episode is filled with invaluable lessons to help you thrive. Listen now and take the first step toward a stronger, more balanced version of yourself! Must-Hear Insights and Key Moments Embracing Change in Leadership: Lindsay shares how to manage change effectively, gain trust in a new role, and balance respect for existing systems with necessary improvements. Handling Tough Conversations: Practical advice on approaching managers with ideas for change, focusing on positivity, preparation, and finding the right communication method. Overcoming Burnout and Stress: Lindsay opens up about his personal experience with burnout, the warning signs he missed, and the steps he took to recover and restore balance. Supporting Colleagues Through Challenges: Drawing from his Samaritan work, Lindsay explains how to recognize when someone is struggling and approach them with care and understanding. The Power of Calm Leadership: He discusses how leaders create the atmosphere of an organization and why staying calm and composed earns respect and builds trust. Timeless Advice for Life: Lindsay's one key piece of wisdom: "Take your time with every individual and look for the good in them." About Lindsay Gray Lindsay Gray is an experienced consultant, mediator, and educator with a career spanning over 40 years in education, music, and charity development. He served as Headmaster of The Cathedral School and Director of the Royal School of Church Music.  Currently, he is a Samaritans volunteer, Founder & Director of Caritas Consort, and a trusted advisor in education and choral music. Passionate about mental health and leadership, Lindsay's career reflects his dedication to helping others and fostering positive change. Connect with Lindsay Gray: ⁠⁠LinkedIn⁠⁠ Follow The Counter Offer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn Host⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠Tiktok⁠⁠⁠⁠

In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions.  She highlights the importance of emotional regulation, urging leaders to interpret feelings like anger and frustration as signals to pause and regain control rather than react impulsively. By taking ownership of our emotional responses and openly addressing missteps, we can build stronger, more transparent relationships. Marlene also explores how clarity—whether in defining values, addressing workplace drama, or preparing for difficult conversations—is the key to effective leadership. She introduces her “Blueprint for Difficult Conversations,” emphasizing preparation, accountability, and clarity to guide meaningful dialogue.  Through thought-provoking examples, including her visual framework of a boat, island, and shark, Marlene challenges leaders to refocus on outcomes rather than obstacles. This episode equips you with the tools to move from conflict to courage, fostering a culture of alignment, respect, and proactive problem-solving. Segments [0:29] How to get 50% off MasterClass [3:08] Emotional regulation in the workplace [6:50] Navigating internal conflict  [10:52] Using core values to navigate conflict  [15:05] Cultivating self-awareness in the workplace  [16:10] Moving from conflict to courage  [19:09] Don't allow “Power of Attorney” [20:07] Use Paperless Parts for quoting and estimating [24:18] See the possibility in your people [25:03] Learn more about Marlene's coaching and training [28:56] Dialing down on the importance of clarity  [32:28] How to connect with Marlene [36:08] Book a discover call with ProShop ERP Resources mentioned on this episode No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene's website  Get 50% off MasterClass Use Paperless Parts for quoting and estimating Book a discover call with ProShop ERP Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

In this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD.-----------------------------Managing ADHD in the Workplace: Strategies for Smoother Team DynamicsExploring Episode 63 of Conflict Skills Podcast with Simon GoodeConflict Skills Podcast is your go-to resource for tackling workplace conflicts with finesse. Hosted by Simon Goode, this podcast specializes in various conflict scenarios, offering insights and actionable strategies. In episode 63, Simon dives into a particularly nuanced subject: ADHD in the workplace. This blog post builds upon Simon's discussion and aims to provide further clarity on managing ADHD to foster a harmonious and productive work environment.Understanding ADHD Symptoms in the WorkplaceSimon starts the episode by highlighting the primary symptoms of ADHD that can affect workplace dynamics. These symptoms include:Inattention:People with ADHD may have difficulty staying focused on a single task, making it challenging to complete assignments on time.Impulsivity:This can manifest as hasty decision-making or interrupting colleagues, leading to friction.Hyperactivity:While less common in adults, this can still result in restlessness and difficulty staying seated or quiet during long meetings.Emotional Dysregulation:Individuals may experience strong emotional reactions that can escalate conflicts.Executive Function Challenges:Problems with planning, time management, and organizational skills are common, potentially leading to misunderstandings and missed deadlines.Understanding these symptoms is the first step in addressing the challenges they present.Triggers That Exacerbate ADHD SymptomsSimon underscores several triggers that can amplify ADHD symptoms, making workplace conflicts more likely. These include:Stressful Deadlines:Tight schedules can worsen ADHD symptoms, such as impulsivity and emotional dysregulation.Unstructured Environments:A lack of clear guidelines and expectations can make it difficult for individuals with ADHD to manage their responsibilities effectively.Sensory Overload:A noisy or cluttered workspace can be particularly distracting, exacerbating issues with inattention.Recognizing these triggers enables managers and team leaders to create environments that minimize stress and distractions.Effective Managerial StrategiesBalancing flexibility and consistency is crucial when managing employees with ADHD. Simon offers several strategies to help managers maintain this balance:Recognize Patterns:Understand the unique ways ADHD symptoms manifest in each employee. Tailor support strategies to individual needs.Prepare for Interruptions:Implement procedures that anticipate and manage disruptions, such as shorter, more frequent meetings to accommodate attention spans.De-escalate Conflicts:Develop tactics for calming tense situations, such as taking breaks during heated debates.Leverage Strengths:Identify and utilize the unique skills and perspectives that individuClick here to send me a quick message via FanMailwebsite: simongoode.com email: podcast@simongoode.com

How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management. After 21 years at Kraft Foods, Marlene realized she wanted more. When she started taking college classes, she discovered the Karpman Drama Triangle—a tool for understanding the roles of victim, persecutor, and rescuer—and it changed how she approached relationships and leadership. In this episode, Marlene shares powerful insights and memorable stories, including a surprising lesson about boundaries and assumptions from a coworker. Whether you're leading a team or navigating workplace challenges, Marlene's practical wisdom will inspire you to see conflict—and yourself—in a new way. Join us to learn how shifting your mindset can transform your relationships and workplace. Segments [0:20] Check out the Manufacturing Transformed podcast! [1:28] Check out our other MakingChips podcasts! [3:56] The importance of self-awareness [8:43] From manufacturing to conflict consulting [16:24] We have to humanize our workforce [19:58] The Karpman Drama Triangle [21:12] Get the CFO's Guide to AI and Machine Learning [27:50] Anything transformative is about self-development [32:54] Marlene's most memorable story from the shop floor [38:28] Listen and subscribe to “Buy the Numbers”  Resources mentioned on this episode The Manufacturing Transformed podcast! Get the CFO's Guide to AI and Machine Learning The Team Success Podcast No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene's coaching website  Karpman Drama Triangle Mike Ruge MakingSparks Buy the Numbers Lights Out Machine Shop Mastery Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Ever felt the frustration of dealing with a passive, people-pleaser boss? Discover the challenges of working under a conflict-averse leader and learn actionable strategies to assertively manage the relationship and improve team outcomes. In today's episode, we delve into identifying passive bosses, understanding their impact on your work environment, and mastering assertive communication to influence positive change. Tune in to this episode to discover: ✔️ Recognizing traits and problems of passive managers ✔️ Assertive communication techniques for influencing passive bosses ✔️ Strategies for seeking constructive feedback ✔️ How to proactively manage team direction and resources ✔️ Tips for setting clear action points with passive supervisors   ✅ Free Resources FREE Training & presentation on How To Be Assertive Without Being Rude, Aggressive, or Offensive: https://assertiveway.aweb.page/assertivenotrude  30 min Amplify Voices Strategy Session: https://calendly.com/assertiveway/amplifyvoicesstrategycall Sign Up for Our Email Newsletter: https://assertiveway.com/newsletter/ Ivna's Unapologetic Voice Stories: https://assertiveway.aweb.page/ivnastories From Rambling To Articulate PDF Guide: https://assertiveway.aweb.page/articulate Podcast episode lists by theme: https://assertiveway.aweb.page/speakyourmindunapologeticallytopics Women in Tech Leaders Podcast Interviews: https://assertiveway.com/womenintechpodcastguests/ Podcast Summaries & More Email Newsletter: https://assertiveway.com/newsletter Our Linkedin Blog Articles:  https://www.linkedin.com/newsletters/6863880009879306240/   TEDx Talk How To Speak Up Safely When It's Psychologically Unsafe: https://assertiveway.aweb.page/safespeak 10 Day free Assertive And Liked Challenge: https://assertiveway.aweb.page/beassertiveandliked Assertiveness free training: https://assertiveway.aweb.page/getahead Other Free resources: https://assertiveway.com/free/ Podcast page: https://assertiveway.com/podcast-speak-your-mind-unapologetically/   ✅ Listen on the Speak Your Mind Unapologetically podcast on Apple Itunes: https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915      ✅ Listen on Spotify: https://open.spotify.com/show/6L1myPkiJXYf5SGrublYz2   ✅ Order our book, ‘Unapologetic Voice: 101 Real-World Strategies for Brave Self Advocacy & Bold Leadership' where each strategy is also a real story: https://www.amazon.com/Unapologetic-Voice-Real-World-Strategies-Leadership-ebook/dp/B0CW2X4WWL/   ✅ Follow the show host, Ivna Curi, on LinkedIn: https://www.linkedin.com/in/ivna-curi-mba-67083b2/     ✅ Request A Customized Workshop For Your Team And Company:  http://assertiveway.com/workshops   ✅ Other Episodes You'll Like Speak Your Truth: 10 Tips to Becoming a Confident, Assertive Communicator What Is Your Most Used Communication Style At Work? The 4 Communication Styles Explained Exuding Confidence: The Secret Language of Nonverbal Communication Training How To Be More Assertive (for more confidence and productivity) Important Assertiveness Skills You Need At Your Job Level Conquer the 9 Most Common Hang-ups About Assertiveness Training How To Be Assertive Without Being Rude, Aggressive, Or A Jerk How To Not Come Across As Aggressive When You're Outspoken The Assertive Script That Will Forever Change Your Hard Conversations 4 Triggers To Known When To Speak Up And Be Assertive Conquer the 9 Most Common Hang-ups About Assertiveness   ✅ Work With Us Workshops: http://assertiveway.com/workshops   Break The Silence: https://assertiveway.com/communicationculturetransformation/ Services: https://assertiveway.com/offerings Contact me: info@assertiveway.com or ivnacuri@assertiveway.com Contact me on Linkedin: https://www.linkedin.com/in/ivna-curi-mba-67083b2 Website: https://assertiveway.com   ✅ Support The Podcast Rate the podcast on apple: https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915 Ask me your question for the next episode: https://www.speakpipe.com/speakyourmindquestion

Navigating Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration and Calm Difficult Customers Welcome to Your Partner In Success Radio! Today I welcome Karin Hurt and David Dye, renowned experts in leadership and workplace culture to the show. Together, they are the authors of Powerful Phrases for Dealing with Workplace Conflict, a practical guide that offers over 300 phrases to help navigate and resolve conflicts in professional settings. Karin Hurt is the CEO of Let's Grow Leaders and a former executive at Verizon Wireless, known for her engaging speaking style and her focus on fostering high-performance teams. David Dye, a former executive and elected official, is dedicated to helping leaders achieve transformational results while maintaining their humanity. In this episode, we'll explore their insights on effective communication, conflict resolution, and how to create a more collaborative workplace. Get ready for some powerful strategies that can transform your professional relationships. Website | Amazon | X | LinkedIn - Karin Hurt | LinkedIn - David Dye

Support the show:https://www.paypal.me/Truelifepodcast?locale.x=en_USBuy Grow kit: https://modernmushroomcultivation.com/Aloha! Today, we are honored to have Karin Hurt and David Dye, two renowned experts in leadership and workplace culture, joining us. Together, they've helped countless organizations navigate the complexities of modern work environments, from remote and hybrid teams to the challenges of fostering diverse and inclusive workplaces. Drawing from their vast experience and research, they've co-authored the book, “Powerful Phrases for Dealing with Workplace Conflict.”Their book offers over 300 practical communication tactics designed to de-escalate conflicts, rebuild trust, and cultivate collaboration. With insights backed by their World Workplace Conflict and Collaboration Survey, Karin and David equip readers with real-world tools to address workplace challenges before they escalate. We're excited to dive into their work and explore how these strategies can make a profound impact in today's ever-evolving workplace.http://letsgrowleaders.com/http://linkedin.com/in/karin-hurthttp://linkedin.com/in/davidmdye Support the show:https://www.paypal.me/Truelifepodcast?locale.x=en_USCheck out our YouTube:https://youtube.com/playlist?list=PLPzfOaFtA1hF8UhnuvOQnTgKcIYPI9Ni9&si=Jgg9ATGwzhzdmjkgGrow your own:https://modernmushroomcultivation.com/

In this hilarious and thought-provoking episode, features guest comedian Tika G, who shares her insights and personal anecdotes that lead to hearty laughs and relatable moments. Join us for an entertaining ride filled with comedic gems and unexpected twists, reminding us that life is often more entertaining when we can laugh at ourselves.Dating Strategies & "Badges": The hosts playfully discuss dating strategies, using video game analogies ("badges") to represent skills and accomplishments in attracting partners. They suggest a tiered approach, starting with easier targets to build confidence and skills before pursuing more desirable partners.Libra Season and Social Dynamics: Tone talks about experiences interacting with Libras during Libra Season, highlighting both positive and negative aspects of their personalities and social interactions.The Power of Social Media and Marketing: Tika G talks about using dating profiles as a marketing tool for her comedy shows, emphasizing the importance of eye-catching profile pictures and leveraging social media for promotion.The Dangers of Drug-Facilitated Assault: Stemming from the recent Allegations of acting of Sean Combs, they return to the topic of drug use, focusing on the dangers of being unknowingly drugged, particularly through seemingly innocuous means like massage oils. They discuss the importance of staying aware of one's surroundings and trusting one's intuition.Moral Ambiguity of "Ghetto Heroes": The Crew debates the complexities of idolizing figures like Big Meech, acknowledging their cultural impact while condemning their criminal activities. They discuss the double standard of celebrating criminal figures in certain contexts (e.g., the mafia) while condemning others.Workplace Conflict and Resolution: The hosts brainstorm creative solutions for resolving workplace conflicts, proposing a structured "power slap" system for settling disputes and improving workplace morale. They develop a detailed, humorous system for reporting grievances and managing the "fights."Halloween Costumes and Cultural Appropriation: The Crew discusses the trends in Halloween costumes and criticizes the often simplistic or culturally insensitive choices made by some people. They emphasize the importance of thoughtful and respectful costume choices, particularly those relating to specific cultural groups.Extreme Sports and Risk-Taking: The Crew analyzes videos of extreme sports, highlighting the inherent risks and the seemingly arbitrary nature of what constitutes acceptable or excessive risk-taking. They discuss the motivations behind such activities.Music and Cultural Influences: The hosts engage in a lively discussion about music, sampling in hip-hop, and the influence of different genres and artists. They highlight the importance and impact of Kool & The Gang and James Brown on music.Superhero Battle Scenarios: The hosts continue their playful debate about fictional superhero battles, this time pitting Team Gotham (Batman and his allies) against Team New York (Daredevil and his allies). They analyze the strengths and weaknesses of each team, considering prep time and individual powers.Heaven is a Call Center: They return to the imaginative scenario of “Heaven is a Call Center”, where prayers are answered based on a system of collective prayer requests and the perceived "worthiness" of the request or, based on recent performance.

Learn phrases you can use to resolve workplace conflict. Plus, find out where to access free content that can help you reduce the daily stress in your life.

Do you have practice drama and conflict? Workplace conflict is not an isolated issue but a symptom of the broader system within your practice. In this Physician Growth Accelerator Podcast episode, Zed explains why employees may react defensively and how subconscious fears of being excluded from the group can fuel unnecessary drama. By addressing the root causes of these conflicts and realigning your team around a shared vision, you can strengthen your practice's culture and set the stage for sustained growth. Listen to Uncover: How to address conflict immediately with clear communication The risk that ignoring workplace conflict can create in your practice A reason recurrent drama may be happening despite employee restructures Resources from this episode:  Request a Practice Assessment Review: https://www.physiciangrowthaccelerator.com/connect  Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic  Sponsored by TrackableMed  

Dr. Nathan Regier, your host, welcomes Karin Hurt and David Dye, the leaders and creators of  Let's Grow Leaders, where they support human-centered leaders to find clarity in uncertainty, drive innovation, and achieve breakthrough results. Karin and David share a common passion for helping leaders navigate conflict in more productive ways, believing that compassion and accountability can and should coexist for Organizations to thrive. In today's episode, Dr. Nate, Karin, and David discuss key findings from their cutting-edge research and explore practical frameworks for overcoming difficult conflict in all kinds of challenging situations.   Key Takeaways: [3:22] Karin and David share the purpose behind their newest book, Powerful Phrases for Dealing with Workplace Conflict, [4:45] Karin and David define conflict. [6:03] What were the most significant findings Karin and David found in their research on conflict? [8:11] David gives a brief overview of the four dimensions of Constructive Conflict described in their book: Connection, Clarity, Curiosity, and Commitment [9:33] Is there any priority or order between these four dimensions of Constructive Criticism? [12:23] What reassurances do Karin and David have for people not to avoid conflict? [14:44] Karin and David discuss people's common struggle to say ‘No' and set healthy boundaries. [17:43] Karin and David share the most significant practices included in their book. [19:41] What does success look like?  [22:23] Karin and David highlight the best contributions they got for the writing of their book. [24:46] How can we practice co-creation collaboration during conflict? [26:22] You need to talk before conflict about how you plan to handle conflict when it happens. [27:39] Leaders often misinterpret conflict as being authentic. [29:10] If your authenticity creates discomfort for your Team, you are not communicating effectively as a leader.  [30:02] Has this book changed the way Karin and David communicate with each other?   Mentioned in this episode: The Compassion Mindset Compassionate Accountability: How Leaders Build Connection and Get Results, Nate Regier Visit Next-Element   Let's Grow Leaders  Powerful Phrases for Dealing with Workplace Conflict, Karin Hurt and David Dye   Tweetables: “There is a whole different complexity of conflicts after the pandemic.” #oncompassion   “Connection and understanding makes everything easier.” #oncompassion   “The more you can get clarity upfront, the fewer expectation violations you will have.” #oncompassion   “No matter the conflict, there are always ways to connect.” #oncompassion   “Over 70% of people are willing to compromise to avoid conflict.” #oncompassion   “If your authenticity creates discomfort for your Team, you are not communicating effectively as a leader.”  #oncompassion

Hi very beautiful neurodivergent brains!This week, we're watering our fake plants and celebrating our birthdays like the indulgent little princes we are!Dilemma 1: Our lovely listener Kerri feels like she comes across as intimidating, and it's triggering her RSD. We chat about advocating for ADHD in the workplace and embracing your unique intensity while also showing your softer side. Remember, two things can be true: you can be passionate and intense and also a kind/gentle person!Dilemma 2: A cute little Bimbo Marshall comes out of the woodwork with a question about phone calls and the stress of feeling disconnected to the person on the other end, almost like she's talking to a disembodied voice. We discuss the challenges of emotional processing and body language on calls, and why many ADHDers find emailing and texting way easier than chatting on the phone.We dive into some practical tips for how to escape those moments when you're feeling “chat-trapped” and mananging the overwhelm of keeping the conversation going like  calming your nervous system right before the call, using social scripts—like chatting about the weather to ease into the conversation and Grace gives the 'untip' of calling when the background noise is terrible and just blaming it on that!Ireggy Seggy: It's time for “ADHD or NAYDHD: The Zoo Edition”! Expect possum testicles, kangaroo gazing, tortoise tickling, and our new obsession with the Aye-Aye!Recommendations:Grace recommends: MCo Beauty Grip Primer Link and Milk Makeup Hydro Grip Primer Link.Tara recommends: An insightful article by her hero Christy Harrison on evaluating the quality of science behind supplements Link.We will be back in your insanely gorgeous ears next THURSDAYand until then DON'T RSDLOVE!Tara and Grace xxx----------------------------Join us on socials (so it's not just our husbands commenting

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Join Kwame Christian, Esq., M.A., in this enlightening episode of Negotiate Anything as he welcomes David Dye, president of Let's Grow Leaders and renowned author. Together, they delve into the nuances of workplace conflict and how crucial it is to "have the conversation." David shares powerful phrases and techniques from his latest book, offering listeners actionable tools to navigate and resolve conflicts constructively. Hear firsthand stories and insights on the importance of curiosity, connection, and effective communication in negotiation and conflict resolution. What Will Be Covered: David Dye's professional journey and his role in leadership development. Key concepts from David's book "Powerful Phrases for Dealing with Workplace Conflict." Personal stories and practical examples highlighting the importance of addressing workplace conflicts. Connect With David Follow David on LinkedIn: https://www.linkedin.com/in/davidmdye/ Order Now The Book: Powerful Phrases for Dealing with Workplace Conflict https://www.amazon.com/Powerful-Phrases-Dealing-Workplace-Conflict/dp/140024627X/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1693244847&sr=8-1 David's Website: https://letsgrowleaders.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

Join Drs. Drew Brannon and Cory Shaffer as they explore the role of conflict in the workplace. While often seen as negative, they reveal how well-managed conflict can strengthen teams. Discover the four main triggers of organizational conflict and learn practical strategies to navigate the spectrum—from conflict-averse to overly aggressive—toward a balanced approach. Don't let artificial harmony hold your team back; embrace conflict to drive success and deeper relationships at work.

After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical timing of informing employees and the formula for which to draft the right message. Respectful and quick communication is essential in cleaning up and rebuilding after losing an employee.  Previous Episodes Worth Revisiting: How Many Team Members Do I Need? Back-Up Employees and Plan B Strategies 

No more headaches with managing your leave process. Head over to Cocoon.com/hr to learn more and get up to a fifty percent implementation fee discount. In this episode, JoDee and Susan discuss how to facilitate individuals working through conflict with each other. Topics include: How much HR should be involved in employees' conflicts Guiding employees through resolving conflict on their own Our step by step approach for mediating conflict when employees can't resolve it on their own When that approach doesn't work Resources for conflict management In this episode's listener question, we're asked how to handle an assistant store manager who is accused of being manipulative and poorly behaved with staff in his location but great at managing up and explaining away incidents to higher management. In the news, the more flexible employers are with where and when their staff members work, the easier it will be to hire and retain employees. Full show notes and links are available here: https://getjoypowered.com/show-notes-episode-203-how-to-mediate-workplace-conflict/ A transcript of the episode can be found here: https://getjoypowered.com/transcript-episode-203-how-to-mediate-workplace-conflict/ To get 0.50 hour of SHRM recertification credit, fill out the evaluation here: https://getjoypowered.com/shrm/ Become a member to get early access to episodes, video versions, and more perks! Learn more at patreon.com/joypowered Connect with us: @JoyPowered on Instagram: https://instagram.com/joypowered @JoyPowered on Facebook: https://facebook.com/joypowered @JoyPowered on LinkedIn: https://linkedin.com/company/joypowered Sign up for our email newsletter: https://getjoypowered.com/newsletter/ 

Karin Hurt, founder and CEO of Let's Grow Leaders and author of "Powerful Phrases for Dealing with Workplace Conflict," discusses the impact of post-pandemic stress on workplace dynamics. She highlights rising conflict levels based on global surveys, leading to reduced innovation and retention.  Karin introduces her book's "GOAT Phrases" (Greatest Of All Time) - 12 powerful phrases that can be used for effective conflict resolution, focusing on connection, clarity, curiosity, and commitment.  She advises on recognizing when to disengage from conflicts and choosing suitable communication methods. Karin discusses team-building strategies, including mock presidential debates, and distinguishes between organizational and interpersonal conflicts. She emphasizes addressing conflicts within broader organizational contexts and using structured approaches like the "Inspire Method" for accountability conversations.    Key Takeaways [01:42] Karin talks about her new book, "Powerful Phrases for Dealing with Workplace Conflict," is available now. Karin shares an interesting tidbit from her past as a "madrigal singer," a form of Renaissance choral music requiring high collaboration. Additionally, she recounts a remarkable experience of being struck by lightning at age 20, which she humorously attributes to her high energy levels. Karin's insights into leadership and her unique experiences promise a fascinating discussion. [05:21] Karin discusses the importance of effective communication in resolving workplace conflicts. She highlights the challenges of negative work relationships and the research on the rise of conflict after the pandemic. She introduces the concept of "conflict cocktails" which include factors like post-pandemic stress and unclear expectations. Karin also explores the concept of "GOAT" phrases, which are the greatest of all time powerful phrases for conflict resolution. These phrases focus on four dimensions: connection, clarity, curiosity, and commitment. [10:48] Karin dives into the power of phrasing in communication. While words themselves only make up 7% of the impact, phrasing can significantly influence how our message is received. Karin emphasizes that even the most powerful phrases won't work if nonverbal cues contradict the message. Body language and tone are crucial for effective communication. Her book offers specific phrases but acknowledges the importance of adapting them to the situation and remaining open to the conversation. [13:07] Karin shares her insight about David Brooks' book "How to Know a Person" emphasizes the importance of adaptation and overcoming limitations to be successful. This aligns with the executive coaching principle that "what got you here won't get you there." She discusses how to deliver critical feedback effectively using phrases that build connection and curiosity, avoiding accusatory labels that shut down conversations. [15:05] Karin discusses how to move people from complaining to solutions. The key is to understand what the person really wants and to empower them to take control. An example is given of a woman who felt stuck in a corporate culture but was encouraged to focus on her own agency and influence. She also highlights the importance of veterans and the US military.  [19:10] Karin explores the challenging topic of when to recognize and quit a conflict. She reflects on the realization that some conflicts are unresolvable or not worth resolving. Karin suggests evaluating personal well-being and values alignment when deciding whether to continue or disengage from a conflict. She shares poignant examples, including a nurse's decision to leave a toxic work environment despite initial doubts, highlighting the necessity of prioritizing mental health and values alignment in conflict resolution strategies. [22:59] Karin discusses thresholds in workplace conflict, highlighting how remote work has affected communication dynamics. She stresses the importance of choosing appropriate mediums for delicate conversations, emphasizing face-to-face or high-bandwidth methods for critical discussions like terminations. Karin warns against using asynchronous tools like Slack or email, which can inadvertently escalate conflicts by signaling avoidance or indifference. This approach aligns with Marshall McLuhan's theory that "the medium is the message," underscoring the need for thoughtful communication to resolve conflicts effectively. [25:34] Karin critiques common team-building pitfalls. She discusses how activities like golf outings often miss the mark in addressing deeper team issues and can exclude non-participants. She advocates for purposeful team-building aligned with organizational goals and values, emphasizing inclusivity and genuine connection over "forced fun" activities.  [36:02] Karin addresses misconceptions about solving organizational challenges solely through recruiting. She highlights the necessity of ongoing development and support for employees, citing Gallup's findings on low engagement levels. Emphasizing empathy and curiosity, Karin advocates for understanding employees' emotional states to enhance communication and productivity. She stresses the importance of clear expectations and sensitive responses in fostering a positive workplace environment, urging leaders to actively support their teams' growth and well-being. Karin shares her favorite powerful phrase, "What would a successful outcome do for you?" highlighting its ability to uncover deeper motivations in conversations. [39:50] And remember, peace is not absence of conflict. It is the ability to handle conflict by peaceful means. - Ronald Reagan   Quotable Quotes “We have four dimensions of effective collaboration or better workplace conflict: Connection. Are we connected as human beings? Clarity. Do we have a shared understanding of success? Curiosity. Are we genuinely interested in one another's perspectives and what's possible? And then commitment. Do we have a shared agreement?” “Encourage courageous conversations.” "When you avoid the conflict, you lose out on the innovation and all of the problem solving that comes when people feel confident, have the psychological safety to really show up and share what they're thinking." "Most people have more power in their circumstances than they think." "Encourage people that they have more power than they think in most circumstances." "There is a lot of money wasted on leadership development and team building that's not purposeful." "A lot of times we run around thinking we're influenced and we don't realize how much influence we have." "If you did not hold somebody accountable and you let them be a bad performer, you are not being kind to anybody in that scenario." "Show up curious in the conversation and move to commitment." Resources Mentioned The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Let's Grow Leaders Website |   Karin hurt | LinkedIn | Karin Hurt X (Twitter |   This is the book mentioned in this episode  

In episode 417 of The Brainy Business podcast, Melina Palmer interviews Justin Jones-Fosu, author of I Respectfully Disagree. Justin, the CEO of Work Meaningful, is a dynamic speaker and thought leader on topics of meaningful work and inclusion, delivering over 50 keynote addresses annually. His latest book delves into navigating difficult conversations in a divided world, a theme central to today's discussion. Throughout the episode, Justin shares his insights on creating meaningful work environments and the importance of respectful disagreement. He emphasizes the significance of individuals finding meaning in their work, rather than relying solely on organizational missions. Justin introduces the 3 Rhythm Model, focusing on perspective, tasks, and relationships as key ways to bring meaning to work. He also addresses the concept of respectful disagreement, encouraging healthy conflict and curiosity within teams to foster better outcomes and innovation. In this episode: Discover the 3 Rhythm Model to bring meaning to your work. Learn how to create a culture of respectful disagreement in the workplace. Understand the importance of modeling and rewarding healthy conflict. Explore practical tips for challenging your perspective and engaging with diverse viewpoints. Gain insights into cognitive reframing and the value of hearing real stories. Show Notes: 00:00:00 - Introduction Melina introduces Justin Jones-Fosu and his work on meaningful work and respectful disagreement. 00:02:15 - Justin's Background Justin shares his journey, including his role as CEO of Work Meaningful and his latest book, I Respectfully Disagree. 00:06:30 - Meaningful Work Defined Justin explains the concept of meaningful work and the 3 Rhythm Model: perspective, tasks, and relationships. 00:12:45 - Individual vs. Organizational Meaning The focus shifts to how individuals can find meaning in their work, regardless of the organization's mission. 00:16:20 - The Greenhouse Effect Justin discusses the role of leaders in creating environments that foster meaningful work and engagement. 00:21:00 - Respectful Disagreement Transitioning to the topic of respectful disagreement, Justin explains the benefits of healthy conflict and curiosity in teams. 00:25:10 - Practical Tips for Leaders Justin provides actionable advice for leaders on modeling, rewarding, and seeking out disagreement. 00:27:00 - Conclusion What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Justin: Justin's Website How to Respectfully Disagree Justin on LinkedIn Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: I Respectfully Disagree, by Justin Jones-Fosu Finding Confidence in Conflict, by Kwame Christian Let's Talk, by Therese Huston Powerful Phrases for Dealing with Workplace Conflict, by Karin Hurt and David Dye What Your Employees Need and Can't Tell You, by Melina Palmer Top Recommended Next Episode: Kwame Christian Interview (ep 221) Already Heard That One? Try These:  Focusing Illusion (ep 89) Confirmation Bias (ep 260) Framing (ep 296) Therese Huston Interview (ep 381) Karin Hurt Interview (ep 393) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Welcome back to Your World of Creativity, where we delve into the minds of innovative thinkers and leaders who shape our creative worlds. Today, we are thrilled to have Karin Hurt and David Dye, the duo behind Let's Grow Leaders. Karin and David's Website Karin and David on YouTube @karinbhurt on Instagram Karin and David's Facebook page In this episode, they discuss their latest book, "Powerful Phrases for Dealing with Workplace Conflict," offering practical tools and insights to balance feedback and creativity while handling workplace conflict effectively.- **Balancing Creativity and Feedback:** - **Karin Hurt:** "When you have real genuine conversations and are not afraid to bring your perspective to the table, even if the other person disagrees, that's often where real creative breakthroughs happen."- **Workplace Conflict in Changing Environments:** - **David Dye:** "70 percent of people said they're experiencing the same or more conflict as they had in the past. The changing workplace is definitely one of the reasons why."- **Four Dimensions of Productive Conflict:** - **Karin Hurt:** "Connection and curiosity are so key. If you start by looking for common ground and showing curiosity about what others bring to the table, you can navigate conflict more effectively."- **Creative Problem Solving:** - **David Dye:** "One of the GOATs (greatest of all time phrases) for clarity is 'What would a successful outcome do for you?' This helps uncover motivations and craft solutions that work for everyone."- **Post-Project Celebration:** - **Karin Hurt:** "Instead of a postmortem, we suggest a post-project celebration to get curious about what worked and celebrate learning, even when things go wrong."Key Quotes:- **Karin Hurt:** "When you have real genuine conversations and are not afraid to bring your perspective to the table, even if the other person disagrees, that's often where real creative breakthroughs happen."- **David Dye:** "70 percent of people said they're experiencing the same or more conflict as they had in the past. The changing workplace is definitely one of the reasons why."**Resources:**- Visit Let's Grow Leaders Karin and David's Website - Check out the Powerful Phrases Resource Center for templates, discussion guides, and job aids.If you enjoyed this episode, please subscribe, rate, and leave a review. Stay creative and join us for our next episode as we continue to unlock your world of creativity.

In this episode of *Negotiate Anything*, host Kwame Christian sits down with Karin Hurt, the founder and CEO of Let's Grow Leaders, to explore the intricacies of practical leadership development and conflict resolution. Karin shares her experiences and insights on why many leadership training programs fail to stick and offers a proven approach to making them effective. The conversation also delves into her latest book, "Powerful Phrases for Dealing with Workplace Conflict," highlighting the importance of using strategic language to manage conflict and build better workplace relationships. Listeners will find this episode particularly valuable for its practical tips and actionable advice on how to navigate and resolve conflicts effectively. What Will Be Covered: - The five by five communication technique for lasting leadership development. - Innovative methods to make leadership programs practical and memorable. - Key insights from Karin's book, "Powerful Phrases for Dealing with Workplace Conflict." What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.