Podcast appearances and mentions of marlene chism

Do you praise departing team members—or subtly undermine them? In this episode, Shannon Waller breaks down why the way you talk about departures—good or bad—shapes your team's trust, your reputation, and even who'll want to work for you. Learn the hidden costs of venting, Dan Sullivan's graceful approach, and the “true, kind, necessary” rule for classy goodbyes. Download Episode Transcript Show Notes: How you talk about former team members defines your reputation—both inside and outside your company. Venting about someone who left may feel good in the moment, but it's a trust killer for your current team. If you speak poorly about others after they're gone, your current team members will begin to wonder what you're saying about them too. The way you handle goodbyes also tells your current team how you'll handle tough moments with them. Every departure is a chance to demonstrate emotional maturity, even when it's hard. Tough conversations should happen before someone departs. Great leaders turn departures into goodwill ambassadors, not burned bridges. Dan Sullivan's magic phrase: “People leave for their reasons, not ours.” A-players avoid companies with a reputation for badmouthing former employees. If you can't say something genuinely positive about a departure, silence is the wiser choice. Resources: The Self-Managing Company by Dan Sullivan Your Business Is A Theater Production: Your Back Stage Shouldn't Show On The Front Stage Team Success Episode: From Conflict To Courage, with Marlene Chism

In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions.  She highlights the importance of emotional regulation, urging leaders to interpret feelings like anger and frustration as signals to pause and regain control rather than react impulsively. By taking ownership of our emotional responses and openly addressing missteps, we can build stronger, more transparent relationships. Marlene also explores how clarity—whether in defining values, addressing workplace drama, or preparing for difficult conversations—is the key to effective leadership. She introduces her “Blueprint for Difficult Conversations,” emphasizing preparation, accountability, and clarity to guide meaningful dialogue.  Through thought-provoking examples, including her visual framework of a boat, island, and shark, Marlene challenges leaders to refocus on outcomes rather than obstacles. This episode equips you with the tools to move from conflict to courage, fostering a culture of alignment, respect, and proactive problem-solving. Segments [0:29] How to get 50% off MasterClass [3:08] Emotional regulation in the workplace [6:50] Navigating internal conflict  [10:52] Using core values to navigate conflict  [15:05] Cultivating self-awareness in the workplace  [16:10] Moving from conflict to courage  [19:09] Don't allow “Power of Attorney” [20:07] Use Paperless Parts for quoting and estimating [24:18] See the possibility in your people [25:03] Learn more about Marlene's coaching and training [28:56] Dialing down on the importance of clarity  [32:28] How to connect with Marlene [36:08] Book a discover call with ProShop ERP Resources mentioned on this episode No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene's website  Get 50% off MasterClass Use Paperless Parts for quoting and estimating Book a discover call with ProShop ERP Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management. After 21 years at Kraft Foods, Marlene realized she wanted more. When she started taking college classes, she discovered the Karpman Drama Triangle—a tool for understanding the roles of victim, persecutor, and rescuer—and it changed how she approached relationships and leadership. In this episode, Marlene shares powerful insights and memorable stories, including a surprising lesson about boundaries and assumptions from a coworker. Whether you're leading a team or navigating workplace challenges, Marlene's practical wisdom will inspire you to see conflict—and yourself—in a new way. Join us to learn how shifting your mindset can transform your relationships and workplace. Segments [0:20] Check out the Manufacturing Transformed podcast! [1:28] Check out our other MakingChips podcasts! [3:56] The importance of self-awareness [8:43] From manufacturing to conflict consulting [16:24] We have to humanize our workforce [19:58] The Karpman Drama Triangle [21:12] Get the CFO's Guide to AI and Machine Learning [27:50] Anything transformative is about self-development [32:54] Marlene's most memorable story from the shop floor [38:28] Listen and subscribe to “Buy the Numbers”  Resources mentioned on this episode The Manufacturing Transformed podcast! Get the CFO's Guide to AI and Machine Learning The Team Success Podcast No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene's coaching website  Karpman Drama Triangle Mike Ruge MakingSparks Buy the Numbers Lights Out Machine Shop Mastery Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

In this episode of Team Success, host Shannon Waller is thrilled to talk with special guest Marlene Chism, an expert on workplace drama and how to handle it effectively. Their long discussion is full of great communication and listening strategies to help you have that difficult discussion you've been avoiding. Shannon highly recommends all senior leaders read Marlene's latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading, for more practical wisdom on managing conflict at work. Listen now to find out the three words that heal any conflict. Download Episode Transcript Show Notes: The Karpman Drama Triangle consists of three roles: Victim: Feels powerless and blames others. Persecutor: Lashes out and is hard to get along with. Rescuer: Tries to fix everything for others. Denial: Added by Marlene in the center for Avoiders who say, “I don't do drama.” People aren't just one thing; they cycle through each regularly. Getting out of the drama triangle means becoming a Creator. Regulation Before Resolution: Regulating your emotions before approaching conflict allows you greater clarity, empathy, and a solution-oriented mindset. Emotional Awareness And Emotional Integrity: Accept that you have negative feelings. Represent yourself and your own feelings, not anyone else's. Responsible Language: Ask questions. Speak to the vision. Focus on the outcome you want. Avoid generalization, blame, resentment, lack of choice, and justification. Radical Listening: Acknowledge the other person's feelings: “It sounds like … ” Similar to Chris Voss's “Tactical Empathy.” Similar to the Collaborative Way's “Generous Listening.” Avoid trying to come up with a solution. Avoid telling a related story about yourself. Notice your own emotions without expressing them. “Don't argue with other people's feelings.” —Shannon Waller The Inner Game: External conflict starts when there is internal conflict. “Drama: the obstacle to peace or prosperity.” —Marlene Chism Work on your own clarity first because “the one with clarity navigates the ship, and everyone else shovels coal.” Be self-aware without being self-obsessed. Fulcrum Point Of Change: Nothing happens until you are willing to release your resistance to change. The “story” in your head about what is happening is the source of your suffering, not the other person, not the situation. Three-part approach for leaders: Establish a foundation: Examine what's happening that shouldn't happen to go into conversation with intention. Achieve leadership and employee clarity: Have the conversation and come to an agreement. Maintain accountability: Follow up two weeks after conversation. Specific strategies for difficult conversations: State intentions up front to reduce anxiety and defensiveness. Keep the discussion focused on constructive outcomes. Focus on the opposite of the issue to create a positive intention. Address observed behaviors and their impact rather than making accusations or generalizations about a person's character. Use company values and vision to guide the intentions. Share the “story” you're telling yourself about the situation. Say, “Walk me through what your perspective is.” Ask, “What do you want?” and “Would you be willing … ?” When you get denial or defensiveness: “That may be, but here's what I need.” Three common responses to conflict are the 3 A's: Aggression, Avoidance, and Appeasing. Resistance is almost always based on the need to be right. Three magic words that will heal any conflict: “You were right.” The “LABOR” principles for difficult conversations: L Ask for what you want. set B Own your stuff. Represent yourself. Major organizational problems can often be traced back to conversations that should have happened but didn't. Strategic Coach® Tools For Clarity: Use The Impact Filter™ to get your thoughts do...

In the latest episode of The Last 10%, co-host Dallas Burnett engages with leadership expert Marlene Chism in discussing the nuances of handling difficult conversations in the workplace. Together, they explore the role of intention-setting and outcomes-oriented communication in transforming leadership interactions. Marlene, who brings a wealth of knowledge from her books and her journey from an everyday employee to a well-known speaker, sheds light on the power of personal responsibility and the game-changing potential of clarity for leaders at every level.Dallas and Marlene share invaluable insights on building a no-drama organizational culture and strategies to deal with conflict, emphasizing the overlooked inner game—even fortitude, self-awareness, and character—essential for personal growth and professional excellence. This episode serves as a guide for leaders to navigate workplace dynamics with empathy, offering practical advice on making tough conversations less daunting and more constructive.Don't miss out on the chance to enhance your leadership skills and turn challenging dialogues into opportunities for development and improvement.Buy Marlene's Latest BookFind Marlene online: https://marlenechism.com/Connect with Marlene on LinkedInMentioned in this episode:1on1 App Informationhttps://www.thinkmovethrive.com/1on1-app/

As you grow in your leadership role, it becomes even more important to create boundaries that stick. Otherwise you risk spending time and energy in areas that don't serve you or the business. You may become angry or frustrated when boundaries are ignored. But you can avoid frustration by learning more about what boundaries truly are and how to use them to your advantage.Find the full show notes at: https://workmatters.com/Create-Boundaries-That-Stick-with-Marlene-Chism

Conflict, tension and disagreement are part of every team and every organization. Those that can navigate through the tension can achieve superb results. However, too many of us aren't comfortable with conflict and either over react to conflict or avoid it totally. And of course, when the conflict really matters, it does feel personal. There is a way to get more comfortable with conflict and disagreement. Tune in to hear the steps you can take.

Conflict, tension and disagreement are part of every team and every organization. Those that can navigate through the tension can achieve superb results. However, too many of us aren't comfortable with conflict and either over react to conflict or avoid it totally. And of course, when the conflict really matters, it does feel personal. There is a way to get more comfortable with conflict and disagreement. Tune in to hear the steps you can take.

In this episode, I am talking with Marlene Chism. Marlene helps C-suite leaders build drama free cultures that drive growth and reduce costly mistakes.  Check out the episode to hear Marlene's take on why almost every costly mistake in an organization can be traced back to a conversation that didn't happen. We also talk about the inner and outer game of communication and why writing is so important in business today.  I hope you enjoy. Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Marlene Chism on LinkedIn: https://www.linkedin.com/in/marlenechism► Subscribe to the podcast: https://communicast.simplecast.com/► Download the ProSpeak® app. Providing users with instant feedback on presentation and communication skills.- Apple: https://apple.co/3jTJbqe

Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But, Marlene Chism writes, conflict isn't the problem—mismanagement is. The author, advisor, speaker, coach, and CEO of Marlene Chism Consulting's new book From Conflict to Courage: How to Stop Avoiding and Start Leading  details how the “three A's”—aggression, avoidance, and appeasing—are common yet destructive ways humans avoid the emotions triggered by conflict.  Chism's book provides exercises, examples, and expert guidance to foster “conflict capacity,” stop workplace drama, and deal fearlessly with difficult issues head-on. Her techniques show leaders how to increase leadership clarity, identify obstacles, and reduce resistance to conflict.  When leaders see conflict as a teacher, courageously face it, and continually work on transforming themselves, Chism says, they can get the resolution they are seeking and can change minds.About Marlene From Conflict to Courage is Marlene Chism's fourth leadership book; see her other works here.She is a seasoned speaker, thought partner, advisor, coach, author, and widely recognized as the leading US authority on stopping workplace drama. She is CEO of Marlene Chism Consulting, which offers a comprehensive suite of consulting services to businesses and leaders. Marlene has a bachelor's degree in communications from Drury University, and a master's in human resources development from Webster University.  She is an advanced practitioner in Narrative coaching. See her business page here, LinkedIn here, Twitter here, and YouTube channel here.Rebel HR is a podcast for HR professionals and leaders of people who are ready to make some disruption in the world of work.We'll be discussing topics that are disruptive to the world of work and talk about new and different ways to approach solving those problems.Follow Rebel HR Podcast at:www.rebelhumanresources.comhttps://twitter.com/rebelhrguyhttps://www.facebook.com/rebelhrpodcastwww.kyleroed.comhttps://www.linkedin.com/in/kyle-roed/ Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showRebel HR is a podcast for HR professionals and leaders of people who are ready to make some disruption in the world of work. Please connect to continue the conversation! https://twitter.com/rebelhrguyhttps://www.facebook.com/rebelhrpodcasthttp://www.kyleroed.comhttps://www.linkedin.com/in/kyle-roed/

Marlene Chism is a seasoned speaker, thought partner, advisor, coach, and author. She is the CEO of Marlene Chism Consulting, offering  a comprehensive suite of consulting services to businesses and leaders. Widely recognized as the leading US authority on stopping workplace drama, she works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Her expertise includes leadership development, conflict management, and strategic communications.Marlene's leadership development courses are instrumental in teaching mid-level and senior leaders strategic communication skills to initiate conversations that get results and increase accountability. She's a recognized expert on the Linked In (formerly Lynda) global learning platform, producing educational videos on Anger Management, Having Difficult Conversations, Working with High Conflict People, and Managing Conflict and Getting Results in a Hybrid Work Environment.Besides From Conflict to Courage, Marlene has authored three commercially published books: Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018). As a seasoned professional speaker, Marlene's transformational message of personal responsibility, and alignment is making its way around the globe at leadership academy's corporate retreats, association conferences, and customized webinars.Marlene has a degree in communications from Drury University, and a master's degree in human resources development from Webster University.  She is an advanced practitioner in Narrative coaching. Find her on LinkedIn: https://www.linkedin.com/in/marlenechism/At her Website: https://marlenechism.com/And find her books here: AmazonBarnes & NoblePenguin Random HouseGood Reads

Be honest…do you run from conflict or hit it head on? Maybe you aspire to navigate conflict in a productive way but things still go sideways. In this episode, host Tim Reitsma is joined by Marlene Chism—a seasoned speaker, coach, consultant, author, LinkedIn Learning Instructor, and an expert on the topic of conflict—to talk about a framework on how to navigate conflict.Support the show

Carson Vincent Heady was born in Cape Girardeau, MO, graduated from Southeast Missouri State University and moved to St. Louis in 2001. He has served in sales and leadership across Microsoft, AT&T, Verizon and T-Mobile.   Carson is the best-selling author of the Birth of a Salesman series, the first book of which was published by World Audience Inc. in 2010. He released The Salesman Against the World in 2014, A Salesman Forever in 2016 and Salesman on Fire in 2020. He is also featured in Scott Ingram's B2B Sales Mentors: 20 Stories from 20 Top 1% Sales Professionals.   Carson is a 7-time CEO/President's Club winner across 5 roles at AT&T and Microsoft and National Verizon Rockstar winner. He has been recognized as a top social seller at Microsoft and is consistently ranked in the top 25 sales gurus in the world on Rise Global. He is included among the Top 50 sales authors on LinkedIn.   With over 330K social followers, Carson has also been interviewed on over 30 sales and leadership podcasts, by such luminaries as Jeffrey & Jennifer Gitomer, Jeb Blount, Brandon Bornancin, Sam Dunning, Larry Levine, Darrell Amy, Scott Ingram, Thierry van Herwijnen, Jim Brown, Sam Jacobs, Luigi Prestinenzi, Donald Kelly, Marylou Tyler, George Leith, Pat Helmer, Eric Nelson, Ron Tunick, Jeff Arthur, Mary Ann Samedi, Jean Oursler, Andre Harrell, Marlene Chism, Bill Crespo, Matt Tanguay, Josh Wheeler and Chad Bostick. He has also co-hosted the Smart Biz Show on EG Marketing Radio.   His articles have appeared in several noteworthy publications such as SalesGravy, Smash! Sales, Salesopedia and the Baylor Sports Department S3 Report.   Carson lives in St. Louis, MO, with his wife Amy and daughters Madison, Sidonia and Charlotte.  

Conflict in relationships is inevitable. Our goal should not be to avoid conflict, but to navigate it in a healthy and respectable manner. Listen to today's show for a detailed overview about understanding conflict and how to navigate it better in your relationships.  In this episode with Marlene Chism, we discuss relationship advice topics that include: How to recognize conflict in your relationship The importance of understanding your narrative around conflict in your relationship How to communicate in the most productive way during conflict The key understanding that our stories are the sources of our own suffering Important questions to ask yourself and your partner before, during and after conflict How to listen better during conflict and why listening is so important And much more! Sponsors Dipsea is an audio app full of short, sexy stories and guided sessions that are designed to turn you on and help you get in touch with yourself. Get a 30 day free trial when you go ​to DipseaStories.com/IDO. Uncommon Goods hand picks creative, original gifts and experiences that go beyond the ordinary. To get 15% off your next gift, go to www.uncommongoods.com/relationshipadvice. Spark My Relationship Course: Get $100 off our online course. Visit SparkMyRelationship.com/Unlock for our special offer just for our I Do Podcast listeners! If you love this episode (and our podcast!), would you mind giving us a review in iTunes? It would mean the world to us and we promise it only takes a minute. Many thanks in advance! – Chase & Sarah Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Marlene Chism. Marlene Chism is the leading authority on stopping workplace drama and the author of four books, including her most recent book, From Conflict to Courage: How to Stop Avoiding and Start Leading. In the conversation, Marlene Chism shares what leaders get wrong about conflict, the negative consequences of avoiding conflict, and how to most effectively address conflict by changing our narrative.  Some Highlights:-Marlene Chism on what we get wrong about conflict in the workplace-Why we need to change our narrative before being able to address conflict-The importance of the inner game in addressing conflict-How to face conflict courageously-Marlene Chism on why conflict is an essential part of growth and authentic relationships-How to channel conflict into courageous conversationsAdditional episodes:Partnering Leadership conversation with Dr. Timothy Clark on the Four Stages of Psychological Safety, Listen HerePartnering Leadership conversation with Jim Detert on Choosing Courage, Listen HereConnect with Marlene Chism:Marlene Chism Website Marlene Chism LinkedIn From Conflict to Courage on AmazonConnect with Mahan Tavakoli:https://mahantavakoli.com/https://www.linkedin.com/in/mahan/ More information and resources are available at the Partnering Leadership Podcast website: https://www.partneringleadership.com/

According to Marlene Chism, conflict isn't the problem - mismanagement of conflict is. If you think of almost any conflict you've ever had, it can be traced back to a conversation that should have happened but didn't. As the author of From Conflict to Courage: How to Stop Avoiding and Start Leading, Marlene joins us on this episode of The Workplace Communication Podcast, Marlene joins us to talk about the role of avoiding, appeasing and aggression in conflict and guides listeners to reflect how identity drives behaviour. Leadership tips you won't want to miss:

Dr. Nathan Regier is joined by Marlene Chism to talk about conflict and drama, and how they are related to communication, compassion, and accountability. High-level leaders seek Marlene's expertise as a thought partner, advisor, or coach when going through periods of transition or change. Organizations seek Marlene's leadership development courses to teach mid-level and senior leaders strategic communication skills to initiate conversations that get results and increase accountability. Marlene is the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.   Key Takeaways: [1:48] Marlene talks about why she chose to dedicate her career to equipping leaders with conflict and accountability communication skills. [3:07] What is the genesis of Marlene's book From Conflict to Courage? [4:45] How did Marlene structure her book to accomplish her goal? [6:15] How does Marlene define conflict? [7:55] Marlene explains how conflict is caused. [10:39] Marlene defines drama. [14:16] What is involved in building conflict capacity? [17:40] Marlene talks about the value of personal responsibility. [18:42] How do people misunderstand their responsibility? [20:34] Marlene unpacks emotional intelligence and explains why it is so important during conflict. [21:39] Marlene talks about integrity. [26:45] Marlene speaks of the danger of justification. [29:15] Marlene shares a tool to work with the resistance to change, nothing happens without willingness. [33:20] Marlene shares her perspective on compassion. [35:21] Marlene shares her passion for the topic of leadership identity. [37:27] Marlene's advice: Work on yourself and seek clarity. [38:57] Nate shares the highlights of an amazing conversation with Marlene Chism   Mentioned in this episode: The Compassion Mindset Learn more about Marlene Chism Consulting.  Follow Marlene Chism on Linkedin    Tweetables: “Every major problem can be traced back to a conversation that should have happened, but didn't.” #oncompassion    “There is no conflict unless there is inner conflict.” #oncompassion   “Conflict is not the problem, mismanagement is the problem.” #oncompassion   “The more responsibility you have, the more choices you should have.” #oncompassion   “Change your interpretation and you  will change your experience.” #oncompassion   “Nothing happens without willingness.” #oncompassion

Caught in a work conflict? Not sure what to do? Today on Conflict Managed, Marlene Chism, seasoned speaker, thought partner, advisor, coach, and author, encourages us to change the narrative in difficult circumstances. Marlene recounts a situation at work where she backed down from what was in her best interest. Convinced “there's nothing I can do about it now,” she was encouraged to rethink that narrative and be creative. She wasn't powerless. She could choose to act. Did she? What was the outcome? Listen to find out how one act of courage can change a person's life. Marlene Chism is CEO of Marlene Chism Consulting, which offers a comprehensive suite of consulting services to businesses and leaders. Widely recognized as the leading US authority on stopping workplace drama, she works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Her expertise includes leadership development, conflict management, and strategic communications. Marlene's leadership development courses are instrumental in teaching mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability. She's a recognized expert on the LinkedIn (formerly Lynda) global learning platform, producing educational videos on Anger Management, Having Difficult Conversations, Working with High Conflict People, and Managing Conflict and Getting Results in a Hybrid Work Environment.  In addition to her latest work From Conflict to Courage: How to Stop Avoiding and Start Leading (2022) Marlene has authored  Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018). Marlene has a degree in communications from Drury University, and a master's degree in human resources development from Webster University.  She is an advanced practitioner in Narrative coaching. You can find Marlene online at: https://marlenechism.com/ https://www.linkedin.com/in/marlenechism/ https://www.youtube.com/marlenechism Please like and subscribe to Conflict Managed wherever you listen to podcasts. Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Workplace drama can affect every aspect of business: Employee engagement, productivity, teamwork, customer service, and, ultimately, your bottom line. And from frontline managers to top-level executives, leaders often do not realize how much they themselves actually contribute to the conflict and drama within their workplaces. Everyone has blind spots, so it's critical to evaluate how conflict and drama are showing up in your workplace culture and start addressing these costly issues instead of ignoring them. No workplace is immune to the effects of drama, so we've brought in Marlene Chism, the leading authority on building drama-free cultures, to discuss what leaders at every level can do to address this costly problem. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. She is a recognized expert on the LinkedIn Global Learning platform, and the author of “Stop Workplace Drama,” “No-Drama Leadership,” and “7 Ways to Stop Drama in Your Healthcare Practice.” Over the course of this episode, we cover: Why we need to change the narrative we tell ourselves if we are to manage conflict more effectively What we get wrong about conflict and workplace drama that makes leaders mismanage these situations Why no matter how many “soft skills” you learn, it's the Inner Game that will ultimately transform your leadership The distinct elements of conflict capacity, and how they can help leaders resolve workplace conflict Moving from command-and-control to servant leadership Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you! For transcripts and other available downloads, please visit the BetterManager website. © 2022 BetterManager

“In all drama, there's always a lack of clarity.” Such insight from today's podcast guest, Marlene Chism. We have a great conversation filled with tips for guiding you through difficult conversations and moderating conflict. I hope you'll listen in! 

Conflict isn't the problem, mismanagement is! Listen to this episode as Marlene Chism joins host William Corless to discuss how mismanagement can lead to conflict and workplace drama. Marlene is the leading authority on stopping workplace drama. She works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. She is a recognized expert on the LinkedIn Global Learning platform. She is also a consultant, executive educator, and the author of the following works: Stop Workplace Drama  No-Drama Leadership  From Conflict to Courage  Listeners will be treated to many valuable insights and learnings in this episode as William and Marlene explore how conflict can be managed and why so many managers and leaders try to avoid it and sweep it under the rug. You can find out more about the work Marlene does here: Conflict to Courage HOME - Marlene Chism

If there's one thing leaders everywhere want to avoid it's conflict in the workplace. Not only is workplace conflict counterproductive and stressful, but it makes everyone feel uncomfortable. But what if the problem is not with conflict itself, but with how we mismanage conflict? That's the perspective of conflict expert Marlene Chism, my guest for this episode of “Leadership Biz Cafe”. Marlene is an expert on identifying and stopping workplace drama, and she's worked with leaders to help them build drama-free workplace cultures that drive growth and long term success. Marlene also happens to be one of the very first guests I had on my podcast over 10 years ago when we talked about her book “Stop Workplace Drama”. This time, I've invited Marlene back on my podcast to talk to me about her latest book “From Conflict to Courage: How To Stop Avoiding and Start Leading”*. Over the course of this episode, Marlene and I discuss: What we get wrong about conflict that makes leaders mismanage these situationsThe three distinct elements of conflict capacity and how they can help leaders better manage workplace conflictWhy we need to change the narrative we tell about ourselves if we are to manage conflict more effectivelyThe two types of resistance we should be focusing on to resolve workplace conflictsHow getting out of our comfort zone is key to successfully manage conflict If you've been enjoying my podcast, I'd like to ask you to please take a quick moment to rate our podcast on your preferred podcast platform. And if you can, to also write a short review to help others discover my podcast and also benefit from the leadership insights shared on this show. https://open.spotify.com/episode/48DyGZSDx1CiL4s2bhCv0A?si=043db80422ee424e Noteworthy links: Buy Marlene's book “From Conflict to Courage” on Amazon*Learn more about Marlene's work - marlenechism.comListen to my interview with Marlene about her book “Stop Workplace Drama” *sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.

Today's marvelous guest on the Speak Up with Laura Camacho podcast is Marlene Chism, public speaker and author of From Conflict to Courage: How to Stop Avoiding and Start Leading. After 20 years as a blue-collar factory worker, Marlene knew she wanted more but wasn't sure what it was. Her path eventually led her to be a consultant and public speaker. After a few very difficult years as a motivational speaker, she went back to school to get her Masters. As the pandemic began, she saw an opportunity for a book about improving relationships at work. She published her findings in: From Conflict to Courage: How to Stop Avoiding and Start Leading. In this extremely relevant episode we discuss: -Why conflict is not the problem, but the way we manage it is -The three primary forms of avoidance -The three parts of emotional integrity -What you can do as a team leader when reports are in conflict -Her process for breaking down an interpersonal conflict at work -The three parts that expand your conflict capacity -Why the person who has clarity “navigates the ship” -What to do when the culture at work is not conducive to honest and open conversations This episode of Speak Up with Laura Camacho is brought to you by The Practical Guide to Effective Communication: Get Recognized for the Value You Already Contribute.

Sometimes when you're on the journey to your own personal pursuit of happiness or trying to get things done at work, there are going to naturally be some obstacles in your way.  Sometimes those obstacles are circumstances. Sometimes those obstacles are other people. Sometimes those obstacles are even closer to home. Sometimes they're within us. No matter where those obstacles are, they have the ability to start drama.Hear from LinkedIn Learning expert, Marlene Chism, on the best way to stop drama so that you can get back to getting things done.Support the show

Did you know that conflict is never the issue, but mismanagement of conflict is? As a Leader, the more you're able to expand yourself to confront, deal with, and solve conflict, the more at ease you will be with it. It's important to be aware of your mismanagement pattern, in order to be a better conflict Manager. In this episode of the Legendary Leaders Podcast, we have Marlene Chism, a Consultant, Author, and the Leading Authority on stopping workplace drama. Marlene works with Leaders to build drama-free cultures, that drive growth and reduce costly mistakes. Marlene is known for helping Managers address “the elephant in the room” and initiates conversations, that get results. She's a recognized expert on the LinkedIn Learning Platform, producing five educational video series on topics that include: ‘Anger Management, Working with High-Conflict people, and Having Difficult Conversations.' Marlene has a degree in Communications, a Master's in Human Resources Development, and she's an Advanced Practitioner in Narrative Coaching. Listen in to learn why mismanagement is the problem, and not conflict, plus, the three patterns that lead to mismanagement. You will also learn how expanding your conflict capacity leads to personal expansion, self-awareness, and the acceptance of others. This podcast is sponsored by InnerProfessional online training programs. With courses geared specifically for Legendary Leaders, InnerProfessional provides an extraordinary catalog of leadership and professional development programs unlike any online training you've experienced before. Key Takeaways: How avoidance, appeasing and aggression patterns, lead to mismanagement. Why you need to address the conflict, after calming down from an anger outburst. How to recognize your choice to find your power and be at your capacity. Learn to do good work without focusing on trying to change negative minds. How to have the willingness to listen to opposing views, to have the complete picture. How expanding your conflict capacity leads to personal expansion and self-awareness.  Episode timeline: [1:13] Intro [5:29] Marlene explains why mismanagement is the issue, not conflict. [8:39] How our family of origin shapes our identity and the patterns we adapt to as adults. [10:45] Marlise explains the process of writing her latest book and the lessons she learned along the way. [16:05] Why you should ensure an opportunity is aligned with your goals and values. [19:37] How Managers create conflict by operating from fear, rather than from their values. [23:06] The model, to help you get clarity as a Leader and how to give your employees clarity. [26:57] Why Conflict Management is more applicable to people who identify as Leaders. [31:41] The importance of noticing when you're at capacity, and how you want to show up. [41:38] How to reprogram your mind and have a plan to help you deal with conflict. [49:40] How to handle the conflict that arises when your opinion differs from others. [58:20] The benefits of expanding your conflict capacity as opposed to embracing conflict.  Quotes: “If the opportunity forces you to go against your values, you will suffer.”- Marlene Chism [17:28] “Do what works for you; it's about your life, whatever methodology is working for you, that's really what you need to adopt.”- Marlene Chism [32:54] “If you can recognize your choice, you can find your power.” - Marlene Chism [40:34] “Every conflict, any discussion, and any situation, can bring so much learning.”- Cathleen Merkel [53:24] “The need to be right soothes the ego, but the willingness to be wrong, changes the culture.”- Marlene Chism [54:46]   Find | Marlene Chism Business Website: https://marlenechism.com/ On LinkedIn: https://www.linkedin.com/in/marlenechism/ On YouTube: https://youtube.com/marlenechism   Book: From Conflict to Courage: How to Stop Avoiding and Start Leading. Bio:  Marlene Chism is a Consultant, an Author and the Leading Authority on stopping Workplace Drama. She works with Leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping Managers address “the elephant in the room” and initiate conversations, that gets results. Marlene is a recognized expert on the LinkedIn Learning Platform, producing five educational video series on topics that include: ‘Anger Management, Working with High Conflict people, and Having Difficult conversations'. She has a degree in Communications, a Master's in Human Resources Development, and she's an Advanced Practitioner in Narrative Coaching. Marlene is the Author of five books including her latest book, ‘From Conflict to Courage: How to Stop Avoiding and Start Leading.    Connect: Find | Cathleen Merkel At cathleenmerkel.com On Instagram: @CathleenMerkel On Facebook: @CathleenMerkelCoaching On LinkedIn: @CathleenMerkel   SUBSCRIBE TO THIS PODCAST On Apple Podcasts.   About Cathleen Merkel:   As a Thought Leader in the Mindset & (Self-) Leadership space, Cathleen supports high achieving,  worn-out women create a more content & balanced life without sacrificing their hard-earned success. Following a simple 6 step framework, Cathleen helps you not only reconnect with your inner feminine side; Cathleen also supports you to rediscover your REAL YOU! Cathleen focuses on women who have lost their sense of purpose, who feel they are ‘running in a hamster wheel', trying to please everyone but themselves. She helps you to turn your careers, your social connections and personal life around, so that you will start feeling fulfilled and excited again about the days to come.  At the end of the process, Cathleen's clients will feel healthier, happier, energised and clear about their future.   With over 15 years of Leadership experience in Retail, Media & Broadcasting, Engineering and Property Investment, Cathleen has not only experienced the challenges and opportunities of a Female Leader herself; she has also been leading and supporting various Leadership Development initiatives within large, complex, multinational matrix organisations. Only by deeply experiencing her very personal life challenges – ‘hitting a wall experiences' – was Cathleen able to redefine her own purpose, deciding to bring ease and content to as many women as possible on the planet!   Tune in here:  https://apple.co/2CaSQ5K  https://spoti.fi/2XzM4QJ  https://music.amazon.co.uk/podcasts/85d200fb-8e1d-46b3-b550-b00b9666f00f/The-Legendary-Leaders-Podcast

Marlene Chism tells her story of becoming a gifted speaker, narrative coach and author from work a 20 year career at a factory. Her fifth book, From Conflict to Courage: How to Stop Avoiding and Start Leading, works through mismanagement of leadership in ways to help us all benefit from redefining conflict and developing the capacity to deal with it rather than avoid it.

Unresolved workplace conflict wastes time increases stress, and negatively affects business outcomes. Marlene Chism, author, advisor, speaker, coach, and CEO of Marlene Chism Consulting, writes in her book From Conflict to Courage: How to Stop Avoiding and Start Leading how the “three A's”—aggression, avoidance, and appeasing—are common yet destructive ways humans avoid the emotions triggered by conflict.  Listen to Jennifer Furlong and Marlene Chism as they discuss workplace conflict resolution, how to decrease drama and improve the bottom line. To contact Jennifer for communication skills training for your workforce or for you, visit her website at  https://www.communicationtwentyfourseven.com/To contact Marlene and learn more about her work, check out the following URLs:https://marlenechism.com/https://www.youtube.com/marlenechismhttps://www.linkedin.com/in/marlenechism/Audible Plus Free 30 Day Trial: https://amzn.to/2X63FUJAudible Premium Plus Free 30 Day Trial: https://amzn.to/3nmrAK5Give Audible as a Gift!: https://amzn.to/3Agkwm9Podcasting Power HourOne Hour of Podcasting Q&A with Jeff Townsend, aka The Podcast Father, Greg founder of...Listen on: Apple Podcasts SpotifyBuzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show

In this special episode, John talks to CEO, Author and Consultant, Marlene Chism. Marlene is a very interesting person. She is a seasoned speaker, advisor and is widely recognised as the leading US authority on stopping workplace drama. John knew Marlene would be a great fit for the podcast because her knowledge will speak to a lot of you who might be struggling with workplace drama and its impact on the office culture. During their time together, John and Marlene talk about how to deal with conflict in the workplace, the significance of facing it head on and how to get better at having these uncomfortable conversations with your team. Marlene is also here to talk about her new book, From Conflict to Courage. This is her fourth leadership book and one not to miss out on. Her book provides exercises, examples, and expert guidance to foster ‘conflict capacity' stop workplace drama and deal fearlessly with difficult issues. Marlene's techniques show leaders how to increase leadership clarity, identify obstacles and reduce resistance to conflict. Are you a good communicator? Are you struggling with your team? Tune into this episode for an in-depth conversation on dealing with conflict in the workplace. Follow Marlene on LinkedIn - https://www.linkedin.com/in/marlenechism/ Visit Marlene's website and order her new book - https://marlenechism.com/ KEY TAKEAWAYS You must face conflict head on and as early as possible. Don't pass the book. When it comes to dealing with workplace conflict, staff should know exactly who to come to for help and feel comfortable to do so. Everyone needs to feel confident and comfortable at work. If there any unresolved issues, this will affect the whole working environment and other staff members. BEST MOMENTS “Understand that conflict itself is not the problem. The real problem is mismanagement. So, if mismanagement is the problem, once we learn how to identify conflict and manage it differently, then we just get to be better leaders, have better lives, that improves every facet of our lives.” “There's no conflict unless there is inner conflict first.” VALUABLE RESOURCES Leadership Revealed Podcast Castledene Sales & Lettings ABOUT THE HOST John has several Estate and Letting Agencies in the North-East of England. He also has a consultancy business, in which he teaches other agents how to grow and scale a sustainable business. John is recording podcasts to grow in the estate agency space, but also to try and break into other industries. The formula John has developed for estate agency success, is transferable into other SME industries. CONTACT METHOD https://www.instagram.com/johnpaulmentor/ https://www.facebook.com/agencyconsulting/ https://www.linkedin.com/in/john-paul-14167211/ johnpaul@agency-consulting.co.uk See omnystudio.com/listener for privacy information.

Meet Marlene Chism: Marlene is a seasoned speaker, thought partner, advisor, coach, and author. She is CEO of Marlene Chism Consulting and is Widely recognized as the leading US authority on stopping workplace drama.  She's the author of four books, her most recent being From Conflict to Courage: How to Stop Avoiding and Start Leading. Her expertise includes leadership development, conflict management, and strategic communications. She's a recognized expert on Anger Management, Having Difficult Conversations, Working with High Conflict People, and Managing Conflict and Getting Results in a Hybrid Work Environment.  What I love about Marlene is that she has dedicated her life to solving one of the foundational divides between people and their success… Dealing with conflict. Just think about it. What is the cause of almost every relationship issue, what is the biggest issue in terms of being an effective leader, or more personally what is at the heart of most of your current challenges, personal or business related? ... In almost every case, the answer is Conflict and our inability to deal with it effectively. So regardless of whether you want to take your business, your relationships or your overall life to the next level… Getting good with conflict is a true accelerator to creating the life of your dreams. So buckle up, this is going to be a good one. Connect with Marlene:  Business page here LinkedIn here Twitter here YouTube channel here. ... If you're interested in learning more about challenges and how you can use them to maximize your reach, increase your impact and grow your coaching business just click here: http://mychallengecreator.com/

Marlene's most recent book is From Conflict to Courage: How to Stop Avoiding and Start Leading. We discuss dysfunctional leadership identities and how they can lead to conflict.  How to increase your conflict capacity. And how structure leads to behavior. You can find Marlene on LinkedIn: https://www.linkedin.com/in/marlenechism/. You can also reach her by email, at marlene@marlenechism.com. Her website, https://marlenechism.com/ , offers information about her book, her services, and insightful comments on her blog. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.  

When leaders can see conflict as a teacher, face it with courage, and continually work on transforming themselves, they can get the resolution they are seeking. Unresolved workplace conflict wastes time increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of “the Three As:” aggression, avoidance, and appeasing. In this episode, Marlene Chism, author of From Conflict to Courage gives you exercises, examples, and expert guidance on developing all three elements needed to improve your capacity for conflict and address conflict head-on. Learn more about your ad choices. Visit megaphone.fm/adchoices

Marlene Chism works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. She's the author of four commercially-published books and a LinkedIn Learning instructor. Marlene shares simple ways to deal with conflict. Marlene advises using curiosity to learn more about the parties to the conflict, and explains the dangers for new leaders of being nice. She also shares leadership traits and the importance of being in alignment. And remember, willingness is the fulcrum point of change.   Key Takeaways [1:52] Marlene Chism loves to dance. Marlene suggests turning off his “thinking brain” to find his rhythm! [3:38] Marlene says we mismanage conflict with the three “A”s: Appeasement, Aggression, and Avoidance. When we think of conflict as a problem, we fear it. [4:05] Marlene has a new definition for conflict: Opposing Drives, Desires, and Demands. It's not one person “out to get” another. People want different things for different reasons. When you take the personal aspects out of conflict and define it differently, your gut reaction to it changes. [4:34] Generally, we mismanage conflict because we have an inner conflict first. In other words, I might need to have a difficult conversation with you but I also want you to like me. I mismanage it because I have two opposing drives, desires, and demands within myself. [5:35] When is the right time to address potential conflict? Marlene says we have to get curious, and the sooner, the better. Good contracts create good relationships. Marlene offers ways to be direct and find clarity. Bring up questions earlier, rather than later. [6:55] Sometimes we imagine conflict where there is none. Are we negotiating with ourselves? Marlene suggests watching your narrative. Don't believe everything that you think. Say, “I observed this; my perception is that.” That gives grace to the other person to clarify if they meant something else. Being assertive beats the alternative of making up a story and creating a bigger conflict than what was there. [8:29] Marlene says she takes a breath and thinks about whether she has all the facts to be sure she is right. If she's feeling angry, she interprets it as that she needs more information. Marlene always asks “Are you willing to be wrong?” [10:19] Willingness is the fulcrum point of change. Nothing happens until there's willingness. If I haven't been willing, it means I'm in a state of resistance. [11:01] Marlene says drama is an obstacle to peace and prosperity. She uses the visual of a rowboat with a person in it going to an island. A shark between the boat and the island is the obstacle. When we're in drama, we're distracted. Marlene compares employee drama with top-level drama. CEOs who think they are above the drama are not hands-on and are keeping secrets from their team so they look competent. [13:24] If you're not working toward a purpose; if you don't have a shared vision, and if you don't feel excited, that's an obstacle. We all have to take responsibility for our engagement and desires. There is a symbiotic relationship between the employee and the company. [14:05] Marlene discusses her latest book, From Conflict to Courage. In the workplace, Marlene says courage is not taking the easy path; not taking the path of being perceived as “nice.” Marlene's book sets up a framework of Conflict Capacity with three overlapping circles: Culture, Skillset, and Inner Game. The three together give you the ability to clarify conflicts. [16:18] Marlene says in the long run, aligning with your values and what you promised your customer is going to serve you. What is the point of being profitable if you are miserable because you don't understand alignment? [17:26] Marlene defines leadership. It is alignment or focusing energy. Aligning everything in your business trumps opportunity. Opportunity can be a distraction and lead to drama. [18:32] If something is operating in harmony, it's very efficient and very effective. Marlene says the owner wants to get to the treasure chest on the island, the leader wants everybody to row harder and faster, and the rower just wants a better seat cushion on the boat. A consultant has to look at all three perspectives. [19:52] In her latest book, Marlene writes about the price of being nice. She sees three identities of new leaders before they are oriented: Best Friend, Hands-off, or Hero. When we don't align with the values of leadership, we try to align as "best friends." [21:35] We can be friendly; we should be kind and polite, but when we don't understand our role as a leader, then it's about being nice, which is about manipulating. We think that being nice is making people like us, so we avoid being direct because it feels bad to say “No.” We're afraid of hurting people's feelings, versus educating them on why prior decisions are not going to allow that new idea. [22:14] Peter Drucker, in his book, Concept of the Corporation, says that when front-line people give ideas and they don't match, don't look at it as if they're stupid or they don't get it. Look at it as they want to engage but they don't understand how the business operates and how the different departments work together. We should educate them. We want people to grow, not to like us. [23:27] People will like you if you are fair with them. Work on having a relationship with people. You don't need to conduct a personality assessment on your team to resolve conflicts. You need to spend time with them and talk honestly with them without posturing. [24:41] Feigning niceness but not wanting to develop a relationship, is not niceness. Some say the traits they have that distract are virtues. If people say that's just the way I am, Marlene asks them “Is that who you want to be?” Do you want to be authentic to the childish parts of you, or do you want to be authentic to the future you, who is growing, evolving, apologizing and working on yourself? [26:23] With a clear definition of how you want to show up, that changes the game. Ask yourself, am I willing to stop rolling my eyes and interrupting? Am I willing to notice that habit, to be a better communicator? [27:01] What are some of the challenges of building relationships without being in the office? It's an opportunity for those who want to be intentional about connection. Learn to be good in the office, on Zoom, on Teams, on the phone, and in text. Have a system because eventually, it will put you at the top. Be the one who follows through instead of ghosting. [28:22] You will never lose by deciding to be intentional about how you form relationships and how you treat other people.   [29:14] What if you've been a coworker, and were suddenly promoted to manage people who were your “best friends”? Marlene hopes the organization would help to onboard you into management, but it doesn't happen very much. You're going to take on a whole new identity. Don't believe that the better you treat people, the more they're going to do you favors. They will take advantage. It's human nature. [30:09] Have a meeting with everyone, individually and in a group, to explain the new position and what it means. Marlene shares a script for being open and setting expectations from the beginning of the things that will change and how you will go forward. Generally, when expectations have not been set is the time Marlene is called in! You'll have to start with a clean slate and own the part you played. [30:59] You cannot set a new boundary out of the blue. It will make people your enemies. Tell your observations. Acknowledge your part in it. Explain how it is affecting the operation. Set the new rule and say everyone will need to comply. It will require, when someone messes up, for you to enforce the consequence you said would happen. A boundary is not solid unless you keep the boundary. [32:48] Leadership clarity is about situational analysis and the outcome. Without those two points of reference, you cannot solve any problem at all. Identify what's happening that shouldn't be, what's not happening that should be, how that affects your business, the two points of reference and the obstacles you think are in the way. Start with clarity. [33:58] Leadership identity is how you see yourself in relation to these issues. Leadership Identity drives everything but you can only be as effective as your ability to be clear. [35:01] Marlene recently had a clarification meeting with a new client. Just as they were about to sign the contract, the client wanted to add in a StrengthsFinder, as well. Marlene answered, yes, they could do that for an extra fee, but since we know the situation and the outcome, let's see if we can uncover some of those issues that are creating a lack of clarity and resolve them with what we've agreed to do. [36:23] What can happen if a board member is hired by opportunity (deep pockets and good connections) instead of by alignment (having the same values)? Drama! Jim compares conservative and progressive values in corporations around DEI. Marlene encourages getting to know the other person and learning what it's like to be in their shoes, whether or not you agree with them. Align with them. [40:05] The real problem is we're saying, “Just like them” or “Not one of us.” We need to stop doing that. There's room for all, we just have to be willing to build that capacity and to be a little bit uncomfortable with it. That's what conflict capacity is about. Be willing to be wrong and be open. [41:17] The story you tell is the life you live. Whatever narrative you think or feel about yourself, is the source of your suffering. The good news is your story can also be the source of your “salvation.” You can shift your story and see other things that are equally true and explore that.[42:18] Marlene found that you can only coach a regulated person. If someone's in their story and they're upset, all you can do is be a radical listener. You cannot coach someone that's not self-regulated. Marlene loves that you can help a person shift their story, and create a new possibility. [43:09] How and why has Marlene changed her identity several times? Marlene was a blue-collar factory worker for 21 years. She wanted something more. She had to learn business practices the hard way because you don't know what you don't know. She first identified with being a professional speaker. As she became more aware of business practices, she realized she was not as good as she thought! [44:36] Going from a front-line worker to a supervisor gives you a new identity and it can be completely overwhelming if you haven't believed, accepted, and felt that you are in that place. You have to feel it. [45:03] Marlene explains three life tragedies that occur mid-life: 1. I know I want something more but I don't know what it is. 2. I know what it is but I don't believe it's possible. 3. I know what it is and it might be possible, but now I have to be willing. Willingness is the fulcrum point of change. In any tragedy, you don't have clarity. You have to be willing to discover, develop, and deliver. Find your purpose. [47:55] If you're stuck, confused, in drama, or conflict, clarity can change any situation. Marlene's job is to hear the stories of the parties she coaches and help them get clear, and they will know the answer.   Quotable Quotes “We are all afraid of conflict … and so … we try to avoid it. I call it the three ‘A's: Appeasing, Aggression, and Avoidance.” “Generally, we mismanage [conflict] because we have an inner conflict first.” “Watch your narrative. Don't believe everything that you think.” “I could be right, but I might be wrong and there might be one missing piece. … If I'm feeling that angry, instead of interpreting it as I've got all the facts, that means, I've got to have more information … because that helps me to calm down.” “The question I always ask is, ‘Are you willing to be wrong?' Or, ‘Am I willing to be wrong?' Because nothing happens until there's willingness. … Willingness is the fulcrum point of change.” “If I haven't been willing, it means I'm in a state of resistance.” “In the long run, aligning with your values and what you promised your customer is what's  going to serve you. … What is the point of being profitable and being successful if you are miserable because you don't understand alignment?” “My definition for leadership is that if leadership is about anything, it's about alignment and alignment is about focusing energy.” “The owner wants to get to the treasure chest on the island, the leader wants everybody to row harder and faster, and the rower just wants a better seat cushion on the boat. As a consultant … it's about looking at all the perspectives.” “You will never lose by deciding to be intentional about how you form relationships and how you treat other people.” “If you've messed up for a while, which is generally where I come in, what you have to do is you have to start with a clean slate and you have to own the part you played. Because you cannot set a new boundary out of the blue. It will make people your enemy.” “If you care more about them understanding than you do about your boundary, that's where you're going to be a poor leader.” “Wherever there's drama, there's always a lack of clarity.” “That's what conflict capacity is about, ‘I'm uncomfortable with your ideas and thoughts and it's OK that I'm uncomfortable. I might change my mind if I'm willing to be wrong. And you might change yours if you're willing to be open.'” “If you're stuck or you're confused, or you're in drama or conflict, there's something that I live by, and that's: ‘Clarity can change any situation.'”   Resources Mentioned Theleadershippodcast.com Sponsored by: Darley.com Marlene Chism Consulting Marlene Chism on LinkedIn Marlene's new book: From Conflict to Courage: How to Stop Avoiding and Start Leading Marlene's previous books: No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace Stop Workplace Drama: Train Your Team to Have No Complaints, No Excuses, and No Regrets Success is a Given: Reading the Signs While Reinventing Your Life 7 Ways to Stop Drama in Your Healthcare Practice (Out of stock) LinkedIn Learning The Ladder of Inference Peter Senge The fifth discipline fieldbook: strategies and tools for building a learning organization, by Peter M. Senge Concept of the Corporation, by Peter F. Drucker StrengthsFinder DiSC Profile Tony Robbins  

Do you avoid conflict? How can you make conflict rewarding? Can healthy conflict be used as a tool to expand yourself? Marlene is a consultant speaker and she's got numerous coachings on LinkedIn Learning under her belt. She's also the author of From Conflict to Courage, which she and I discuss and unpack in this episode. Marlene makes the case for us to change our relationship and perception of conflict. Rather than avoiding it, she encourages us to navigate it, and reap the rewards of deeper understanding, stronger collaboration, and more open, receptive relationships. Thanks for listening! I'd love to connect with you over on Instagram @impactdrivenleader SHOW NOTES AND RESOURCES: Click here Join the Impact Driven Leadership Community Sign up for The Impact Driven Leader Book Club WEBSITE: www.impactdrivenleaderpodcast.com

Marlene Chism works with top leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that gets results. Her expertise includes leadership development, conflict management, and strategic communication.Marlene is a recognized expert on the LinkedIn global learning platform, producing educational videos on Anger Management, Having Difficult Conversations and How to Manage Conflict and Get Results in a Hybrid Workplace.She is the author of Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), Stop Drama in Your Healthcare Practice (Greenbranch 2018) and From Conflict to Courage: How to Stop Avoiding and Start Leading (Berrett-Kohler 2022).Marlene has a degree in communications from Drury University, and a master's degree in HR Development at Webster University. She is an advanced practitioner in Narrative coaching.During the episode we discuss:why conflict is not the problemthe impact of leadership identity on behaviordistinctions between leadership identity and leadership claritywhy anger is the fuel that can get you to the truthworking with high-conflict peoplehow to know when you're resistingAfter the show, get in touch with Marlene:Email: marlene@marlenechism.comWebsite: https://www.marlenechism.comLinkedIn: https://www.linkedin.com/in/marlenechism/Twitter: https://twitter.com/MarleneChismGet Marlene's new book on Amazon! https://www.amazon.com/Conflict-Courage-Avoiding-Start-Leading/dp/1523000724Claim your free gift!We're giving away a one-year membership to the world's #1 business book summary service for leaders! Our gift will help you stay on top of the latest ideas, decide which books to read next, and engage your teams.To get your gift:Leave a rating or review on your favorite listening channel.Take a screenshot of your review.Share the screenshot on LinkedIn, and mention either “Allison Dunn” or “Deliberate Directions” and the “Deliberate Leaders Podcast”.=============Allison DunnExecutive Business CoachDeliberate Directions + Executive Business Coaching + Training Center3003 W Main Street, Suite 110, Boise ID 83702(208) 350-6551Website https://www.deliberatedirections.comLinkedIn https://www.linkedin.com/in/allisondunnPodcast https://podcasts.apple.com/us/podcast/deliberate-leaders-podcast-with-allison-dunn/id1500464675

After a 20 year career as a blue-color factory worker in St. Louis, Missouri, Marlene Chism woke up one day and decided to she was ready for something different, but she wasn't quite sure what that was yet. Her first step towards something new was signing up for toastmasters.   That decision led to a bachelor's degree, master's degree, and landing her first book deal with Wiley, followed by 4 more books, including her newly released book, From Conflict to Courage: How to Stop Avoiding and Start Leading. Today, Marlene is a seasoned speaker, thought partner, advisor, coach, author, and widely recognized as the leading US authority on stopping workplace drama.   Connect with Marlene LinkedIn  

One of the biggest challenges leaders face is managing conflict. It's natural to think of conflict as a problem. But as author, Marlene Chism, explains, “Conflict is not the problem. Mismanagement is the real problem.” Find the full show notes at: https://workmatters.com/From-Conflict-to-Courage-with-Marlene-Chism

Marlene Chism is recognized as one of the top experts on reducing or eliminating workplace drama and helping leaders become better leaders. She has been on the show before discussing her previous books and on this episode, we discussed her latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading. Conflict, and avoiding conflict, happen everyday either at work, at home or somewhere on the way to one of those. I've observed conflicts on roads, in restaurants, at concerts, on lines and personally have avoided a few at work or at home until it felt like I was going to explode. On this episode, Marlene discusses how avoiding conflict can make you angry with yourself, how your goal when dealing with conflict is not about winning but breaking through to a solution and she also shares the words you can use to defuse a conflict and get to the other side. Be prepared to take notes as this episode is filled with tips, strategies and tactics to help you stop avoiding conflict and move into leadership. Marlene Chism works with top leaders to build drama-free cultures that drive growth and reduce costly mistakes. Her expertise includes leadership development, conflict management, and strategic communication. Marlene is a recognized expert on the LinkedIn global learning platform, producing educational videos on Anger Management, Working with High Conflict People as a Manager, and Having Difficult Conversations. Her soon to be published book is From Conflict to Courage: How to Stop Avoiding and Start Leading. To learn more about Marlene and download a discussion guide for From Conflict to Courage, visit www.marlenechism.com

Unlimited Business Wisdom Ep #97 With Marlene Chism

This podcast references two books, both by Marlene Chism. *No Drama Leadership, 2015 Stop Workplace Drama, 2011 This podcast is hosted by ZenCast.fm

Pete Blank and Brian Vagi bring another fun hour into your home with Episode 25 of Leadership and Laughs! with Pete and Brian.  This week, we did the following: Leading off with Brian:  Three great happy news stories that we tied to Leadership Leadership News of the Week:  Our take on a leadership article written by Marlene Chism on the three hidden forces in decision making Over/Under - the world's most popular leadership statistics game show The Daily Disney - a sad segment this week about furloughed employees and how you can use #hiredisney to assist Thanks for listening.  If you want to watch the live-stream with the video, join us Wed. nights at 8pm Eastern, 5 Pacific on Facebook Live or LinkedIn Live.  We appreciate all our loyal followers, watchers, and listeners.

This special episode features an interesting conversation with guest expert, Marlene Chism, author of *No Drama Leadership* and *Stop Workplace Drama*. Today’s times are especially sensitive for leaders and those they serve.Marlene shares timely insights and tips about how to deal effectively with all kinds of drama in the workplace, especially during these challenging times.Find the full show notes at:https://workmatters.com/Dealing-with-Drama-in-the-Workplace

Have you ever had to have a difficult conversation at the workplace? Or resisted having one? Marlene Chism will help you feel much more at ease with having those difficult conversations.

According to Marlene Chism, we "need to check our hero-victim mentality and course correct so that we create deeper connection. In all drama there is always a relationship component and everything we think , say and do ultimately affects our relationships."  What if your business could function smoother? What if productivity increased because communication flowed seamlessly at all levels of your business? What if instead of trying to be perfect you learned to be real and honest and admitted when you needed help or didn't know something? On this episode Marlene Chism shares new questions for you to ask to reduce or eliminate drama from your business and personal relationships. She also shares how you can improve performance, reduce anger and grow your business as a result. Marlene Chism is the leading authority on stopping workplace drama. She works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that gets results. Her expertise includes leadership development, conflict management, strategic communication Marlene is a recognized expert on the Linked In / Lynda global learning platform, producing educational videos on Anger Management, and Having Difficult Conversations. She is the author of three commercially published books: Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018).  As a seasoned professional speaker, Marlene’s transformational message of personal responsibility, and alignment is making its way around the globe at leadership academy’s corporate retreats, association conferences, and customized webinars. Marlene has a degree in communications from Drury University, and a master’s degree in HR Development at Webster University.  She is an advanced practitioner in Narrative coaching. To learn more about Marlene, visit www.marlenechism.com

Marlene Chism is a consultant, international speaker and the author of Stop Workplace Drama. Visit her at MarleneChism.com and StopWorkplaceDrama.com.

"Drama is any obstacle to workplace peace and prosperity." Marlene Chism tells us who gets to define drama, what causes it, and how to get around it. See acast.com/privacy for privacy and opt-out information.

If you manage a healthcare practice, you're probably familiar with office drama. You know what I mean….the turf war between the billing manager and the front desk staff. The coder who hoards work to make herself look busy and important. Or the nurse practitioner whose patients adore her, but who acts like a queen bee with her colleagues. If any of this sounds familiar, help is available in this episode of Sound Practice. Our guest is author, executive educator, and consultant Marlene Chism. Marlene will provide practical strategies for how to elevate your leadership, implement strategic communication, and eliminate time-wasting drama. Join us for a lively conversation with Marlene Chism. Available on Apple Podcasts, Google Play, or wherever you get your podcasts. Use Promo Code/Coupon Code "CHISM" (no quotes) for a 20% discount on "7 Ways to Stop Drama in Your Healthcare Practice" www.greenbranch.com/stopdrama or call (800) 933-3711 or send an email to info@greenbranch.com. Marlene Chism can be reached at www.marlenechism.com

If you manage a healthcare practice, you’re probably familiar with office drama. You know what I mean….the turf war between the billing manager and the front desk staff. The coder who hoards work to make herself look busy and important. Or the nurse practitioner whose patients adore her, but who acts like a queen bee with her colleagues. If any of this sounds familiar, help is available in this episode of Sound Practice. Our guest is author, executive educator, and consultant Marlene Chism. Marlene will provide practical strategies for how to elevate your leadership, implement strategic communication, and eliminate time-wasting drama. Join us for a lively conversation with Marlene Chism. Available on Apple Podcasts, Google Play, or wherever you get your podcasts. Use Promo Code/Coupon Code "CHISM" (no quotes) for a 20% discount on "7 Ways to Stop Drama in Your Healthcare Practice" www.greenbranch.com/stopdrama or call (800) 933-3711 or send an email to info@greenbranch.com. Marlene Chism can be reached at www.marlenechism.com

Join me for an enlightening interview with Marlene Chism, author of No-Drama Leadership and an expert of leadership effectiveness. We will discuss how to get to the root of drama, why it's best to not nip it in the bud and the biggest growth area leaders have. Marlene will share with us how enlightened leadership can lead to brilliant cultures.

Marlene Chism shares how to master resentment and frustration...along with best practices for channeling the the energy of anger.   You'll Learn: How feelings of resentment and frustration indicate a lack of clarity The valuable message and energy embedded within anger The “Release Resistance” process to better handle anger   About Marlene: Marlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She’s the author of “No Drama Leadership,” "Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well as at association meetings, universities, and other speaking engagements.   View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep219

Marlene Chism shares how to master resentment and frustration...along with best practices for channeling the the energy of anger.   You'll Learn: How feelings of resentment and frustration indicate a lack of clarity The valuable message and energy embedded within anger The “Release Resistance” process to better handle anger   About Marlene: Marlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She’s the author of “No Drama Leadership,” "Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well

Marlene Chism shares how to master resentment and frustration…along with best practices for channeling the the energy of anger.You'll Learn:1) How feelings of resentment and frustration indicate a lack of clarity2) The valuable message and energy embedded within anger3) The “Release Resistance” process to better handle angerAbout MarleneMarlene Chism is a consultant and international speaker whose personal passion is to help people discover, develop and deliver their gifts to the world She's the author of “No Drama Leadership,” “Stop Workplace Drama” and more. Marlene delivers her message on stopping drama and creating enlightened leaders through corporate retreats and client work, as well as at association meetings, universities, and other speaking engagements.Items Mentioned in this Show:Sponsor: TextExpander, the productivity multiplier – Now 20% off!!!Marlene's Website: MarleneChism.comMarlene's Books: No-Drama Leadership and Stop Workplace DramaMarlene's LinkedIn Learning course: Anger ManagementNeuroscientist: Dr. Joe DispenzaBook: The Untethered Soul by Michael A. SingerBook: The Power of Full Engagement by Jim Loehr and Tony SchwartzBook: The Seat of the Soul by Gary ZukavBook: The 8th Habit by Stephen R. CoveyBook: Focus by Daniel GolemanView transcript, show notes, and links at http://AwesomeAtYourJob.com/ep219. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join me for an enlightening interview with Marlene Chism, author of No-Drama Leadership and an expert of leadership effectiveness. We will discuss how to get to the root of drama, why it's best to not nip it in the bud and the biggest growth area leaders have. Marlene will share with us how enlightened leadership can lead to brilliant cultures.

2pm ET / 1pm CT / 12pm MT / 11am PT (Outside US: Dial 00 + 1 + 714-464-4891) Viki Winterton interviews Marlene Chism! Marlene Chism is a consultant, international speaker and author of Stop Workplace Drama (Wiley 2011), and No-Drama Leadership (Bibliomotion 2015). Marlene’s passion is developing wise leaders and helping people to discover, develop and deliver their gifts to the world.  From her unique experience of reinvention to her experience working with all levels within an organization, Marlene has learned to speak three languages: The language of the owner, the language of the manager, and the language of the employee. Marlene takes the position that communication is not a “soft skill” but is instead a critical skill necessary for No-Drama Leadership. Marlene has a Communications degree from Drury University, and a Master’s degree in Human Resources Development from Webster University.  

Drama Queen. Hmm, wonder why we don't have a phrase, Drama King? We've all heard the term. What everyone doesn't want to talk about is how that person of drama impacts the workplace and the homeplace. Maybe that person is you or someone you know. Either way, recognizing how to defuse the drama can make a difference for everyone. My guest today is a successful entrepreneur who, having moved up from factory worker to in-demand management consultant and speaker around the world has unique insights on stopping drama in its tracks. Her award winning book, Stop Workplace Drama is one of my favorites. So much so I quote her in my own book, What Would a Wise Woman Do?  Her latest book, No Drama Leadership is a must read for anyone serious about leadership. Marlene shared tips everyone can use to stop drama in your business and your life and how becoming a No Drama Leader is the highest aspiration a leader can bring to the table.  Marlene Chism is a consultant, international speaker and author of Stop Workplace Drama (Wiley 2011), and No-Drama Leadership (Bibliomotion 2015). Marlene’s passion is developing wise leaders and helping people to discover, develop and deliver their gifts to the world.  From her unique experience of reinvention to her experience working with all levels within an organization Marlene has learned to speak three languages: The language of the owner, the language of the manager, and the language of the employee. Marlene takes the position that communication is not a “soft skill” but is instead a critical skill necessary for No-Drama Leadership. Marlene has a Communications degree from Drury University, and a master’s degree in Human Resources Development from Webster University.

The inaugural episode of the broadcast radio show, It's All About the Questions. Live every Tuesday on WAXE 107.9 and iHeart Radio and replay available on iTunes every week. Learn how the right questions can change your life and the questions you can always ask to get you on the right track. Answers don't matter if you are asking the wrong questions. Sometimes you are asking the right questions but to the wrong people. Each week this show will introduce you to leaders in their fields who will share new questions you can ask yourself and others to get you off autopilot, out of your rut and onto a path that will take you where you want to go. You just have to be willing to ask the right questions. With guests like, Bob Burg, Patricia Noll, Marlene Chism, Debra Lewis, Bobby Kipper, Dina Proctor, Karen Deigle, Terry Whalin, Cheryl Liew Chng and many more keep your notebook handy! Laura Steward is an award winning and international bestselling author of What Would a Wise Woman Do? which was on Amazon's bestseller list for 90 weeks. She is an international speaker, business strategist, full-time caregiver and owned and sold a multi-state technology services company. She considers herself a geek and loves nothing better than showing people how the right questions can change their lives and if she can do it from a beach setting, even better!      

How do we stop or curb drama in the workplace? That’s the basis of my conversation with Marlene Chism in the fifth episode of my leadership podcast show, “Leadership Biz Cafe”. Marlene is a speaker, author and founder of The Stop Your Drama Methodology, an eight-part empowerment process to increase ... Click to continue reading

Marlene Chism tells us that “Drama is any obstacle to your peace or prosperity,” and offers eight steps for stopping your personal or workplace drama. Join us for an empowering conversation that can improve all aspects of your life.

Marlene Chism is the founder of www.stopyourdrama.com. Through her Stop Your Drama Methodology she helps people bridge their "inner and outer game of success." Marlene is a best selling author of Success is a Given: Reading the signs while reinventing your life. Marlene knows first hand what it means to reinvent. Ten years ago Marlene was working on the lines of the factory at Kraft foods before quitting her 20 year blue collar job to build a business and become a professional speaker. She is known for offering down to earth practical methods to help business owners, entrepreneurs and private practice professionals maximize their success.

Marlene Chism is the founder of www.stopyourdrama.com. Through her Stop Your Drama Methodology she helps people bridge their "inner and outer game of success." Marlene is a best selling author of Success is a Given: Reading the signs while reinventing your life. Marlene knows first hand what it means to reinvent. Ten years ago Marlene was working on the lines of the factory at Kraft foods before quitting her 20 year blue collar job to build a business and become a professional speaker. She is known for offering down to earth practical methods to help business owners, entrepreneurs and private practice professionals maximize their success.

Wealth coach and best-selling author William R. Patterson appears on Women's Radio News with Marlene Chism to discuss the best wealth creation strategies. For more information visit, http://www.baronseries.com. William provides a fresh, highly-effective road map to financial and entrepreneurial success. Learn ways to protect your finances, generate multiple streams of income, and dramatically accelerate your path to wealth. Show topics: (1) A secret key to wealth that most people fail to capitalize on (2) The fastest ways to improve your net worth and become a millionaire (3) How to build a million-dollar business (4) The seven major reasons people struggle financially (5) How to accelerate your financial plans with strategic partners (6) How to get people to help you and feel good about it (7) How to find new sources of income