Podcasts about tihcd

Hazel White and Mike Press from OpenChange in Scotland join me on the show this week, and we dig  a little deeper into what myself and sarah drummond covered about the changes in the scottish design landscape and what trigged this. We speak more about a walkabout, service safari or observational masterclass that the guys gave at service design days in barcelona, and what’s so good about these types of workshop activities. Now before we jump into the interview, i wanted to mention we have a shelf load of books to give-away as thank you to all of our listeners in 2018. To be in with a chance of winning the books, you need to be on our newsletter which you can subscribe on our website at thisishcd.com - we’ve got books from O’Reilly Media  in NYC one of our biggest supporters, as well as exclusive TIHCD discounts for Rosenfeld Media books and also have 2 books from the guys at Smashing Magazine. We also have signed copies of Andy Polaines Service Design book and Gerry McGovern’s latest book, Top Tasks. Read the transcript of this episode on our website Visit OpenChange.co.uk Tweet Mike Press Tweet Hazel White This is HCD is brought to you by Humana Design Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter Join the This is HCD Slack Channel Follow us on Medium   Support the show.

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks. We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations. Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now. Aquent also offers free, on-demand online training to bridge many digital skills gaps, including some UX and web development courses. Check out their course catalogue via https://thegymnasium.com Find UX related work: https://aquent.com.au/find-work/?k=ux&l=39 Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

This is HCD is brought to you by Humana Design The topic in this episode of This is HCD is about diversity in the workplace. We have three incredible guests, Anthony Quinn, Principal at Dynamic 4, Emma Jones, Managing Director at Future of Work, and Michelle Starr, Managing Director for GENEQ. This episode focusses on discussing all the different challenges faced for organisations and try and hack some of those and figure out why these problems still exist and where these challenges actually come from, and what the outcome is if we can actually manage to deal with them and make some positive change. Deloitte.com.au > Missing out: The business case for customer diversity Deloitte.com.au > Discover extra selling power by advocating for equality Project Implicit to take the Harvard unconscious bias test: https://implicit.harvard.edu/implicit/ www.Futureofwork.net.au www.geneq.com.au www.dynamic4.com Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in.https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

This is HCD is brought to you by Humana Design Kirsten Mann, VP Product and Experience at Aconex explains that organisations are not designed to value design. Instead, organisations are focused on short-term financial metrics instead of delivering great customer and business outcomes. To change the narrative and to help organisations see the value in design, product folks and designers need to continually engage the Executive team in conversation and demonstrate the value of design by solving broader business problems. Add any links that are specific to the episode https://www.fastcodesign.com/90138470/design-is-inherently-an-unethical-industry http://senseandrespond.co/https://taylorpearson.me/ooda-loop/ Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations. TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

This is HCD is brought to you by Humana Design In this episode, we caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX lead in Shopify and in this episode, Barbara is joined by Aman Braich, Principle designer for Intuit Australia, as well as Mark Catanzariti, service designer at Telstra. In today’s episode, we discuss the industry’s obsession with redesign. There seems to be a culture of throwing out existing designs rather than going back to perfect or tweak them. Today we explore why we do that, how to maybe stop doing that and what opportunities exist if we spend less time redesigning and throwing out perfectly good things. We take a look at how we can focus more on mindset rather than methodology, to build – or should we say re-furbish – a more sustainable design future. Take a listen! Key Points From This Episode: How Barbara got involved with human centered design. Disposable design: Why we throw out perfectly good things. Why should businesses care about disposable design? Suggesting alternatives to the business The obsession with metrics. Methodology versus mindset. How do we know if we are making a system better? Behind every merchant, there is a story. Barbara’s re-design stories from Central Bank. Ditching superiority complexes in the industry. Barbara’s advice for emerging HCD talent. And much more! Links Mentioned in Today’s Episode: Barbara Spanton on LinkedIn Barbara Spanton on Twitter Shopify Intuit Mr. Thinkr This Is HCD Website This is HCD on Slack This is HCD on Twitter This is HCD on Facebook Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

This is HCD is brought to you by Humana Design In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design Support the show.

This is HCD is brought to you by Humana Design In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

This is HCD is brought to you by Humana Design In this episode, we speak with Adrienne Tan, Co-Founder of Australian product management consultancy Brainmates and Leading the Product conference. We discuss how the roles of service design and product management work together within organisations. Also joining us on this podcast is Martin Dowson, Head of Design Futures for Lloyds Bank in the UK and Mark Catanzariti a service designer for Telstra in Australia. Adrienne Tan: https://www.linkedin.com/in/adriennetan/?ppe=1 Martin Downson https://www.linkedin.com/in/thecxguy/ Mark Catanzariti https://www.linkedin.com/in/markcatanzariti/?ppe=1 Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Support the show.

This is HCD is brought to you by Humana Design In this episode, we speak with Adrienne Tan, Co-Founder of Australian product management consultancy Brainmates and Leading the Product conference. We discuss how the roles of service design and product management work together within organisations. Also joining us on this podcast is Martin Dowson, Head of Design Futures for Lloyds Bank in the UK and Mark Catanzariti a service designer for Telstra in Australia. Adrienne Tan: https://www.linkedin.com/in/adriennetan/?ppe=1 Martin Downson https://www.linkedin.com/in/thecxguy/ Mark Catanzariti https://www.linkedin.com/in/markcatanzariti/?ppe=1 Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.

We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation. This is HCD is brought to you by Humana Design Anthony Quinn, Principal at Dynamic4.com Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt Attendees Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn: https://www.linkedin.com/in/verawatychan/ Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/ Kevin Chan, UX Designer Peter Nesic, Product Manager Links mentioned in the podcast Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com Power by Jeffrey Pfeffer Management BS, also by Jeffrey Pfeffer Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics) Join in the Slack channel https://www.thisishcd.com/join-the-this-is-hcd-slack-community/ Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Support the show.

We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation. This is HCD is brought to you by Humana Design Anthony Quinn, Principal at Dynamic4.com Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt Attendees Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn: https://www.linkedin.com/in/verawatychan/ Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/ Kevin Chan, UX Designer Peter Nesic, Product Manager Links mentioned in the podcast Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com Power by Jeffrey Pfeffer Management BS, also by Jeffrey Pfeffer Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics) Join in the Slack channel https://www.thisishcd.com/join-the-this-is-hcd-slack-community/ Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by Humana Design Become a Premium Member: https://thisishcdnetwork.supercast.tech See omnystudio.com/listener for privacy information.