Podcasts about organisational change

 Is your organisation still relying on a PMO to drive transformation? In this episode, we uncover why a dedicated Transformation Office (TO) is now critical for enterprise success. Discover how TOs drive accountability, accelerate execution, and deliver real ROI — while preventing the costly failures plaguing 70% of change efforts. Learn what distinguishes leading organisations that thrive on sustained transformation. Tune in to future-proof your strategy with the systems, cadence, and leadership your transformation demands. 

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems.Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyota's production system and shares five places where change managers can look for untapped leverage.If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

 Cultural change in complex enterprises is no small feat. This episode shares practical strategies to assess, align, and shift organisational culture at scale. Learn how to lead with clarity, build leadership alignment, and overcome resistance in real-world transformation scenarios. Ideal for managers, consultants, and transformation leaders ready to drive lasting change. Tune in now!

Is your organisation struggling to scale AI beyond isolated experiments? In this episode, Rob Llewellyn unpacks what enterprise AI really means—and why it's not just about technology, but transformation. Discover the leadership mindset, scalable infrastructure, and cross-functional collaboration needed to drive AI at scale. Learn how cultural change plays a pivotal role in adoption and hear insights from real-world examples like Unilever. If you're a business leader, manager, or consultant navigating AI transformation, this episode offers the strategic clarity you need. 

Episode SEVENTY FOURLeading through organisational change SUMMARY SECTION In this episode of The Lonely Leader Podcast, James Rule tackles one of the most defining tests of leadership: navigating organisational change. Whether you're leading a restructure, guiding your team through uncertainty, or championing a strategic pivot, this episode offers practical wisdom and key takeaways to help you lead with clarity, calm, and confidence.KEY TAKEAWAYSWhy resistance to change is human and how great leaders manage itThe emotional responsibility leaders carry during transitions12 actionable strategies to communicate, stabilise, and energise your teamWhy visibility, clarity and vulnerability are your most powerful tools in change“In times of change people don't follow plans they follow people”ABOUT THE HOST James is an experienced mentor, coach and thought leader who works with a range of clients from FTSE 100 companies, SME´s the NHS and wider public and not for profit sectors.His twenty year career in elite sport initially as a professional rugby player but predominantly as a chief executive has given him an invaluable insight in managing the success, failures and pressures associated with leadership at the highest level.As a high performance coach James specialises in enhancing resilience and leadership development. He is a passionate advocate of the notion that to find lasting fulfilment we need to take a holistic view of high performance and create it in both our professional roles and personal lives. EPISODES TO CHECK OUT NEXT Episode 57 - Lessons from my Leadership Journey (part one)Episode 58 - Lessons from my Leadership Journey (part two)Episode 73 - Invisible Drains: 7 Silent Killers of Leadership EnergyCONNECT & CONTACT www.thelonelyleader.co.ukThe Lonely Leader's LinkedIn James' LinkedInInstagramhello@thelonelyleader.co.uk NEWSLETTERSign Up to The Leadership Accelerator Newsletter for advice, inspiration and ideas, you'll also receive James' Top 10 Tips for Combating Your Fear of Public Speaking.THIS SHOW WAS BROUGHT TO YOU BY LONELY LEADER MEDIA Hosted on Acast. See acast.com/privacy for more information.

 Is your organisation ready for AI success? In this episode, Rob Llewellyn unveils the essential steps to craft an AI Strategy Roadmap that delivers real business value. Discover how to align leadership, prioritise investments, drive enterprise-wide adoption, and gain competitive advantage. Whether you're a manager, leader, or consultant, learn how to turn AI from isolated experiments into strategic growth. Subscribe now to transform your AI ambitions into measurable success. 

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.In this episode, I am joined by someone who's been on the frontlines of organisational culture in some of the world's most recognisable companies — Mehmet Baha, author of the newly released book Creating Psychological Safety at Work.Baha is the founder of Solution Folder and has over 24 years of experience working with top organisations, including being one of the first Facebook employees in Europe. He is a global trainer and speaker on psychological safety, agile, and resilience, fluent in multiple languages, and has delivered learning sessions worldwide.We unpack why psychological safety is not just a ‘nice-to-have' — but a non-negotiable for high-performing teams. From personal stories of toxic cultures to practical tools you can apply today, Baha shares what it takes to build environments where people feel safe to speak up, make mistakes, and bring their whole selves to work.If you are a leader, change practitioner, or simply someone trying to create better conversations at work, this one is for you.I am grateful to have Baha chatting with me today. About Baha

Why do smart teams resist smart change? In this episode, Rob Llewellyn unpacks the neuroscience behind transformation resistance—and how to lead through it. Learn how the brain reacts to change, the SCARF model's role in resistance, and how to counter hidden cognitive biases. Discover practical ways to design brain-friendly transformations that reduce stress, overcome old habits, and accelerate adoption. If you're driving digital transformation or advising enterprise leaders, this episode is essential listening. 

Many AI projects fail—not from poor tech, but from strategic unpreparedness. In this episode, we reveal how corporate leaders can assess and improve AI readiness before scaling initiatives. Explore a five-part framework that addresses leadership, culture, infrastructure, governance, and sustainability. Discover how to align AI with business goals, reduce implementation risks, and boost ROI. Whether you're advising clients or leading transformation internally, this checklist offers the clarity you need.

 Are your AI initiatives stuck in pilot mode? In this episode, we reveal a proven AI Strategy Roadmap used by top firms to move from experimentation to enterprise-scale transformation. Learn how to align AI with strategic goals, govern responsibly, build capability, and prioritise investments for real business value. Ideal for corporate leaders, consultants, and transformation professionals. 

Most change initiatives fail due to employee resistance—but what if we could use psychology to overcome this challenge? In this episode, we explore how status quo bias can be leveraged to increase employee buy-in and reduce resistance to change. Learn how to reframe transformation messaging, highlight continuity, and align with human behaviour for successful change adoption. Tune in for research-backed insights and practical strategies to drive effective business transformation. Subscribe for more leadership and change management strategies. 

Employee engagement is critical for the success of any transformation initiative. In this episode, we delve into practical strategies for keeping employees engaged during major organisational change. Learn how leadership, clear communication, and support systems can prevent disengagement and fuel success. We also explore how to recognise resistance, empower employees, and celebrate progress. Tune in to discover how to transform resistance into commitment and build a culture ready for continuous change. 

Is your organisation truly leveraging digital transformation — or just keeping up with technology? In this episode, we explore the Digital Maturity Index (DMI), a powerful framework that helps businesses assess their digital capabilities and drive enterprise growth. Discover the six key dimensions of digital maturity and learn how to align innovation, governance, technology, and people to stay ahead. Whether you're a business leader or consultant, this episode offers actionable insights to advance your digital strategy. Tune in and start your journey to digital excellence today. 

In a fast-changing business landscape, how can leaders attract, retain, and grow top talent? In this episode, we explore three critical priorities for modern talent management: skills-based hiring, accelerating leadership readiness, and fostering long-term employee growth. Discover how AI-driven strategies and data-informed decisions can transform your workforce and ensure long-term success. Whether you're a manager, consultant, or business leader, this episode delivers actionable insights for building a future-ready organisation. Tune in and stay ahead in the talent war. 

Show Notes Prof. Manfred Kets de Vries, is a global thought leader, who is best known for applying psychoanalytic thinking to the challenges of leaders and organisations.   He discusses his journey from psychoanalysis to leadership development, the societal forces that shape leaders, and the critical role of emotional awareness in navigating today's volatile landscapes.  Kets de Vries exposes the hidden psychological currents that drive leadership—how unconscious patterns, unresolved trauma, and deep-seated insecurities manifest in boardrooms and political arenas alike. He explores the destructive nature of narcissistic leadership, the rising stress and impatience among CEOs, and the ways in which cultural expectations mold our leaders for better or worse.  Manfred and Simon discuss toxic leadership today, and then focus on what can be done. Manfred shares his experience that ultimately leadership is about relationships—about the capacity for self-awareness, reflection, and genuine connection. In a world where political fault lines deepen, Manfred challenges us not just to analyze leadership from a distance but to engage with it personally—to recognize our own role in shaping the leadership cultures around us. Because leadership isn't just about those at the top; it's about how we choose to show up in our own lives, our communities, and our organizations. Key Reflections Toxic leadership can have devastating effects on organizations and society. Psychoanalysis provides valuable insights into leadership dynamics. Leaders are shaped by societal expectations and cultural contexts. Narcissism in leadership can lead to destructive outcomes. The current political climate reflects deeper societal issues. Stress and impatience are prevalent among CEOs today. Leadership is relational  Creating a good life involves cultivating and appreciating happy moments. Everyone has the potential to make a difference in society. Keywords leadership, toxic leadership, narcissism, psychoanalysis, organizational change, political leadership, societal impact, emotional intelligence, executive coaching, personal development Brief Bio Manfred F. R. Kets de Vries is the Distinguished Clinical Professor of Leadership Development and Organisational Change and the Raoul de Vitry d'Avaucourt Chaired Professor of Leadership Development, Emeritus, at INSEAD. He integrates economics, management, and psychoanalysis to explore leadership, executive stress, career dynamics, entrepreneurship, and corporate transformation. He founded the INSEAD Global Leadership Centre and directs The Challenge of Leadership Executive Education program. He has held professorships at McGill University, HEC Montréal, and Harvard Business School. A prolific scholar, he has authored 49 books and over 400 academic papers, with works translated into 31 languages. His latest book, Narcissistic Leadership, delves into the complex interplay between narcissism and leadership, offering profound insights into its impact on organizations and society. Among many other awards, he  received the INSEAD Distinguished Teacher Award five times and was recognized as one of the world's top 50 management thinkers by Financial Times, Le Capital, Wirtschaftswoche, and The Economist. As a consultant, he has advised leading organizations across the US, Canada, Europe, Africa, and Asia on organizational transformation and strategic human resource management. Honored as an Officer in the Order of Oranje Nassau, he is also an adventurer and a member of New York's Explorers Club, frequently exploring remote regions such as the Arctic Circle, Siberia, and Central Africa.

Facilitation isn't just about guiding a process—it's about creating meaning. And in this episode, Jim Kalbach, author of The Jobs To Be Done: Align Your Markets, Organization, and Strategy Around Customer Needs, shares how facilitation and Jobs to Be Done (JTBD) go hand in hand.We dive into the art of moving from insight to action, exploring how facilitators and leaders can use JTBD to break through assumptions, foster collaboration, and design experiences that truly serve the people they're meant for.Jim shares his own journey—from journey mapping to facilitation—revealing how shifting the focus from solutions to human needs changes everything.Find out about:Why facilitation isn't just about neutrality—it's about shaping meaningful outcomesThe power of customer journey maps as tools for conversation and sense-makingHow Jobs to Be Done helps teams focus on real human needs, not just solutionsWhy co-creation leads to better collaboration, alignment, and decision-makingHow to avoid “workshop amnesia” and keep momentum alive after a sessionPractical ways to embed customer-centric thinking into everyday workDon't miss the next episode: subscribe to the show with your favourite podcast player.Links:Watch the video recording of this episode on YouTube.Jobs to be Done ToolkitConnect to GUEST:Jim on AmazonLinkedIn Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!

Focused on sustainable change management, personal growth and the balance of life, Iryna Manukovska explores the art of driving organisational change by building on existing structures, navigating multi-generational workforces and blending innovation with experience. Fuelled by freedom, curiosity and adventure, she reflects on imposter syndrome, parenting challenges and the pursuit of purpose, Sharing her philosophy of balancing adventure with responsibility, Iryna offers a fresh perspective on achieving fulfilment and how to drive sustainable change. KEY TAKEAWAY ‘Now my big question is how to drive changes within organisations in a sustainable manner so we don't break but we rebuild.'   ABOUT IRYNA Iryna Manukovska, VP of Innovation at XME.digital. Makes innovation work across tech companies. She has a MSc in Applied Mathematics and has worked across the service, marketing and entertainment industries. Iryna's passion is about bringing a new perspective and building a system of growth on top of it. Works as a mentor and guest lecturer on micro and women entrepreneurs programs. Hard LEGO fun and family hiker. As a second career she works as a contemporary interdisciplinary artist who uses open questions and philosophical essays with abstract paintings to ignite the inner dialogue.    CONNECT WITH IRYNAhttps://www.linkedin.com/in/manukovska/   ABOUT AMY Amy is a life purpose coach, author, podcast strategist, global podcaster, professional speaker, trainer and mastermind host. Helping you to improve productivity, engagement and fulfilment in your everyday life and work. Prepare to banish overwhelm, underwhelm and frustration to have clarity of purpose and create a more purposeful, sustainable and fulfilling way of life.   WORK WITH AMY If you're interested in how purpose can help you personally and professionally, please book a free 30 min call via https://calendly.com/amyrowlinson/call   BOOK RECOMMENDATION* Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://linktr.ee/AmyRowlinson   HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence. *As an Amazon Associate, I earn from qualifying purchases.

The author of the indomitable Liberating Structures joins me in the podcast chair this week - a book that has offered wisdom to facilitators from all four corners of the world, and built organisations from the ground up - the one, the only Henri Lipmanowicz!So simple they feel alchemic, Henri's 33 microstructures are a field guide for transformation. Small, no-nonsense shifts in how we work together, his methods set free ideas, build trust, and enable creativity and collective intelligence - so often stifled by conventional complexity.Henri's expertise is invaluable for every leader, facilitator, workplace, or community ready to change how they collaborate. Learn from the master himself in episode 297!Find out about:The story behind Liberating StructuresHow LS create the conditions for emergence, innovation, collaboration and inclusivityWhy conventional structures produce top-down meeting dynamics and limited participationHow LS can transform virtual meetings by engaging and including every participantThe importance of allowing intuition to organically guide a groupDon't miss the next episode: subscribe to the show with your favourite podcast player.And download the free 1-page summary, so you can always have the key points of this episode to hand.Links:Watch the video recording of this episode on YouTube.Connect to Henri Lipmanowicz:LinkedInWebsiteSupport the show**Click here to navigate through all episodes via this interactive podcast map.**Are you inspired by our podcast guests and crave a taste of masterfully facilitated workshops? Join the NeverDoneBefore Facilitation Festival. **If you enjoy the show, consider a one-off donation and contribute to the ongoing costs of running the podcast.

I haven't got time. I've been in too many meetings. I just don't know where to start. We've all been there – overwhelmed with volume and complexity, unable to find a simple path through.Making life and business simple is one of the hardest things you can do, and also the most freeing. Today's guest is a world-leading expert on how to make things simple. Lisa Bodell is a global leader and a world-leading speaker on simplification, collaboration and innovation, how to eliminate complexity and unlock the power of simplicity to unleash creativity and spark energy in people and organisations.She founded FutureThink which for over 20 years has worked with some of the biggest brands in the world and pioneered research, tools and training. She's author of two groundbreaking books – "Why Simple Wins – Escape the Complexity Trap and Get to Work That Matters," and "Kill The Company – End the Status Quo, Start an Innovation Revolution." She's also a celebrated speaker and Real Leaders ranked her in the top 50 keynote speakers in the world.Given how much I cram into my week, I definitely want to know more about how to keep things simpler, and of course I'm curious to understand about the Unlock Moments that inspired this powerful purpose in Lisa. --Lisa Bodell: https://www.futurethink.com/Why Simple Wins: https://www.amazon.co.uk/Why-Simple-Wins-Complexity-Matters/dp/1629561290Kill The Company: https://www.amazon.co.uk/Kill-Company-Status-Innovation-Revolution/dp/1937134024/ --The Unlock Moment podcast is brought to you by Dr Gary Crotaz, PhD. Downloaded in over 115 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com

No new episode this week because we're are both speaking at the AI for the Rest of Us conference this week.So instead we've hit up the vaults for the wonderful Paula Cizek, Chief Research Officer at Nobl. She guides leaders and teams through the change management process, from assessing the organization's readiness for change to implementing initiatives. In this episode, we explore the fascinating topic of Corporate Change and how its lessons can be applied to cybersecurity.Normal service resumes next week but for now keep secure!Show NotesAsana's guide to running Project Pre-mortemsHow to “Start with the Skateboard” - SpotifyExplaining Fail save vs Safe to Fail changes - NOBLBarriers to Change - NOBLHow long does it take to make organisational change? NOBLComplexity Science Explained - Complexity ExplainedAn introduction to Network theoryBlending Complexity Science and Network TheoryDisentangling Risk and Uncertainty: When Risk-Taking Measures Are Not About RiskNegotiation Tips - Getting Comfortable being UncomfortablePsychological Safety - McKinseyAbout Paula CizekPaula Cizek is the Chief Research Officer of NOBL, where she guides organizations through large-scale transformation. A thought leader in change management and change resistance, she specializes in translating complex concepts into simple, practical tactics that deliver immediate and meaningful change.Before joining NOBL, she was Innovation Manager at the IPG Media Lab, advising brand and media clients on emerging technology. Prior to that, she was Senior Innovation Consultant at Mandalah, where she led consumer behavior and brand strategy research for brands around the world. She's worked with a diverse roster of clients including Warner Bros., Chanel, Capital One, Bayer Pharmaceuticals, Airbnb, Chipotle, Grupo Bimbo, and more, and she's been published or quoted in publications like BrandingMag and Women's Wear Daily. She graduated from Georgetown University, majoring in Marketing and International Business.LINKS FOR Paula CizekPaula's LinkedInNOBL

GUEST EPISODEThis is an interview from the EduPulse podcast. Here's the original podcast description:In this episode we are joined by Shane Leaning who is a podcast host, educator and soon-to-be author. Shane (@leaningshane) lives and works in Shanghai, China and we recorded this episode at 4am GMT!Join in the conversation on Twitter (we don't officially recognise the rebranding!) where you'll find us on:⁠⁠@EduPulseCo⁠⁠⁠⁠@MrAdamKohlbeck⁠⁠⁠⁠@MrChrisPassey⁠⁠⁠⁠EduPulse⁠⁠ is a brand new think-tank, podcast, journal and nuance-advocating platform. Hosted on Acast. See acast.com/privacy for more information.

Everyone loves a good story. But storytelling is way more powerful when leaders employ it effectively, according to Manfred Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organisational Change at INSEAD and the Raoul de Vitry d'Avaucourt Chaired Professor of Leadership Development, Emeritus.In this podcast, Kets de Vries, who authored the book Storytelling for Leaders, discusses the power of storytelling and how leaders can employ storytelling effectively. More importantly, he explains how storytelling can create tipping points – not only to change others but leaders themselves.

Shane introduces a mini-series focused on leading effective community-led change in schools. He presents an open-source change model inspired by Work Collaborative, emphasising the importance of community involvement, trust, and iterative processes. The model is structured around the double diamond framework, which facilitates exploration and problem-solving in organisational change. Shane outlines the eight stages of the model, highlighting the need for alignment among stakeholders and the significance of sustaining change over time.TakeawaysChange is a constant challenge in education.Community involvement is crucial for effective change.Trust and psychological safety are foundational for change.The double diamond model aids in decision-making.Exploration of challenges should include multiple perspectives.Alignment among stakeholders enhances the success of change.Sustaining change requires long-term strategies.Iterative processes allow flexibility in implementation.This episode is supported by the International Curriculum Association. Click here to Register for The International Curriculum Conference 2024 Thank you for tuning in, and as always, if you found this episode useful, please share your experience. You can find me online on X (@leaningshane), and LinkedIn. My website is shaneleaning.com and email address is shane@shaneleaning.com. About the hostShane Leaning is an independent organisational coach based in Shanghai, collaborating with international schools and agencies globally. He co-founded Work Collaborative, a community dedicated to inside-out change in education, and hosts the chart-topping podcast, Global Ed Leaders. Previously, Shane was the Regional Head of Teacher Development for Nord Anglia Education's China bilingual schools, overseeing professional development across 11 schools. He holds an Executive Master's in International Education from King's College London and is a certified organisational development coach. Passionate about creating agency in schools and empowering leaders, Shane is co-authoring 'Change Starts Here,' due for release in Spring 2025. He is a CollectiveEd Fellow, an Associate of the Teacher Development Trust in the UK, and a TEDx speaker. Living internationally since 2012, with extensive experience in China and Asia, Shane is a recognised voice in international education leadership. Hosted on Acast. See acast.com/privacy for more information.

Is the traditional office mandate pushing top talent out the door? This topic is more relevant now than ever. Join us as we engage with Karen Ferris, a Melbourne-based consultant and organizational change management expert who passionately challenges the return-to-office mandate. Karen shares her insights on why focusing on productivity and flexibility always trumps mandatory office attendance. Karen illustrates the significant risks organisations face, including employee dissatisfaction and attrition, when clinging to outdated workplace norms.Dive deep into the evolving landscape of organizational change management with Karen as we demystify common misconceptions and draw a clear line between project management and change management. Emphasising AI's transformative role and potential for positive change, we discuss the pressing need for leadership to adapt and evolve. We introduce the REMARKABLE leadership traits —as essential qualities for modern leadership. In this episode, we discuss:0:00 Organisational Change and Flexible Work13:24 Challenges in Change Management Leadership26:19 Empowering Remote Leadership Skills38:51 Building Resilient Leaders and WorkplacesAnd more...To connect with Karen - https://www.linkedin.com/in/karenferris-resilience-change-management/ https://www.facebook.com/karenferristhoughtleaderOCM https://www.instagram.com/karenferrisdotcom/  https://karenferris.com/  SPECIAL OFFER FOR 2 WEEKS: Her eBook USD0.99C at your online bookstore (AUD$1.51)Paperback from www.karenferris.com - enter code MINDSET at checkout for a 15% discountSupport the Show.Thank you for listening to Agile Ideas! If you enjoyed this episode, please share it with someone who might benefit from our discussions. Remember to rate us on your preferred podcast platform and follow us on social media for updates and more insightful content.Thank you for listening. If you enjoyed this episode, I'd really appreciate it if you could share it with your friends and rate us. Let's spread the #AgileIdeas together! We'd like to hear any feedback. www.agilemanagementoffice.com/contact Don't miss out on exclusive access to special events, checklists, and blogs that are not available everywhere. Subscribe to our newsletter now at www.agilemanagementoffice.com/subscribe. You can also find us on most social media channels by searching 'Agile Ideas'. Follow me, your host, on LinkedIn - go to Fatimah Abbouchi - www.linkedin.com/in/fatimahabbouchi/ For all things Agile Ideas and to stay connected, visit our website below. It's your one-stop destination for all our episodes, blogs, and more. We hope you found today's episode enlightening. Until next time, keep innovating and exploring new Agile Ideas!Learn more about podcast host Fatimah Abbouchi...

Can organisational change truly rely on quick fixes, or are we missing the bigger picture? Join our engaging discussion with Steve Hearsum, Author of "No Silver Bullet: Bursting the Bubble of the Organizational Quick Fix." Steve shares his journey into the field and reveals the flawed belief in miracle solutions for complex challenges. We tackle the often-overlooked challenges faced by product managers who are expected to perform at senior leadership levels without adequate support. Featured Links: Follow Steve on LinkedIn | Buy Steve's book 'No Silver Bullet: Bursting the Bubble of the Organisational Quick Fix' | Edge + Stretch | 'The Life Cycle of a Silver Bullet' piece at What's the PONT BlogOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

The Power of Collective Intelligence with Simon Hill Harnessing Global Creativity for Innovation: A Wazoku Story   This episode examines the power of collective intelligence and open innovation, focusing on Wazoku, a company that facilitates innovation through technology. The discussion highlights a story where an individual from India solved a carbonated drink company's bubble manipulation challenge, exemplifying global problem-solving capabilities. Simon Hill, Wazoku's CEO, elaborates on the importance of embracing external ideas, utilising software for innovation efficiency, and fostering a culture that supports innovation. Emphasising the potential of AI and crowdsourcing, the narrative showcases examples where unexpected solutions emerged from non-obvious sources, including a violinist providing a solution for a potato chip company. The episode underscores the significance of asking the right questions, timing for ideas, and structuring organisations to tap into external creativity effectively.   00:00 The Spark of Innovation: A Global Call for Ideas 00:56 The Power of Crowdsourcing in Innovation 01:30 Introducing Simon Hill: Innovator and Corporate Explorer 02:09 Exploring the Nuts and Bolts of Challenge-Driven Innovation 02:56 The Role of AI and Technology in Shaping Innovation 08:19 The Human Element: Culture, Mindset, and Organisational Change 12:57 Harnessing External Ideas: The Case of Manish and Beyond 16:19 The Future of Work and Innovation: A Circular Ecosystem 23:56 Real-World Success Stories: From Violinists to Potato Chips 26:45 Wazoku: Envisioning a World of Collective Intelligence   Find Wazoku at

In this episode of the Connected Leadership Podcast, Andy Lopata welcomes Tendai Wileman. Tendai is Chief of Staff and Director of Organisational Change at Guy's & St Thomas' NHS Trust, the largest NHS organisation in the country. She has worked in healthcare for 20 years in various corporate and operational roles. Tendai shares her unexpected journey into the NHS and reflects on the pivotal role mentoring played in guiding her career path. Despite initial doubts about her potential, Tendai discusses how mentoring helped rebuild her confidence and shape her pathway into leadership. The conversation examines the importance of mentoring and supporting others, particularly for individuals from underrepresented backgrounds. Tendai shares insights into navigating the "minority tax" and balancing her role as a mentor while fulfilling her professional responsibilities. She emphasises the value of providing guidance while allowing individuals the autonomy to chart their own paths. Andy and Tendai also explore the ongoing commitment to learning and growth, both through formal mentoring relationships and informal interactions with colleagues. Tendai highlights the significance of reverse mentoring and the mutual learning that occurs when individuals share diverse perspectives. Andy and Tendai look at the concept of being a curator of ideas and how to incorporate our own views into discussions while remaining open to different perspectives. Tendai emphasises her approach of incorporating her opinions into a range of options, considering her experience while also recognising blind spots. She highlights the need for balance and logic in decision-making, acknowledging that the answer often lies somewhere in the middle. The conversation also touches on handling dissenting opinions and the challenge of maintaining a common agenda in complex organisations like the NHS. Tendai explains the impact of strikes on internal relationships and the NHS ability to deliver care effectively. Throughout the episode, Tendai's pragmatic approach to leadership shines through as she shares the complexities of managing relationships and driving organisational change in the healthcare sector. Her insights offer valuable lessons for leaders navigating similar challenges in high-pressure environments. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connect with Tendai Wileman: Instagram |LinkedIn | X/Twitter  

Have you experienced burnout, or know some who has? Today's guest is the remarkable Liz Bradford, a seasoned leader with 20 years of diverse experience, currently serving as the Managing Director of Wholesale Banking at HSBC Asia in Hong Kong and the CEO of Transform Perform. Liz shares candidly about her defining moment in leadership, experiencing burnout not once, but 1.5 times, and the crucial lessons learned from those experiences.Liz emphasizes the importance of embracing discomfort, holding tough conversations, and building resilience, both as an individual leader and within the organizational culture. Our conversation delves into the complexities of driving large-scale transformations, where Liz highlights that 80 percent of successful change is rooted in cultural shifts rather than just technological advancements. Our discussion covers the significance of emotional intelligence, transparency, and setting a north star for organizational success. Join us as we explore the human side of leadership, learning from Liz's journey and uncovering actionable strategies for creating resilient and inclusive organizational cultures. It was an honour to hear Liz's valuable perspectives and lessons in this engaging episode.Guest Bio - Liz BradfordTransform.Perform  https://www.transformperform.org/Book: Life is shortLiz Bradford LinkedinLiz Bradford has 20 years of diverse leadership experience having worked across three continents and at firms spanning HSBC, Bank of America Merrill Lynch and SWIFT. She is currently the Managing Director of Wholesale Banking at HSBC, Asia (based in Hong Kong) and the CEO of Transform Perform, a platform of coaches and workplace wellbeing and development providers to advise and support businesses building more sustainable employee propositions. Her career has ranged from product management to C-Suite roles driving operational excellence, people engagement and technology transformation across teams of 7,500+ in 14 countries, with oversight of U$bn+ P&Ls. Her passion is employee engagement wellbeing and culture, specifically nurturing healthy, inclusive cultures and tackling toxic ones. Examples include: - Leadership of employee resource groups representing 48,000 diverse employees across 60 markets globally - Design and delivery of female talent development programmes across 14 markets, and - Implementation of wellbeing challenges and programmes impacting 5,000+ a year globally. Through Transform Perform she delivers coaching programmes and facilitation for the empowerment of employees, to develop high performing teams, and to inspire people managers to step into enterprise leadership. An ICF accredited organisational and executive coach, a qualified personal trainer and a certified wellbeing coach, Liz regularly speaks on the topics of inclusion, female leadership, wellbeing, busting burnout, stress management, and developing healthy culturesJoin the Mailing List - hear first when new episodes are liveZenith Journey website - leaders aren't born, they're trainedBuy the Delegation Playbook - delegate seamlessly, for better results, without the stressZenith Journey InstagramKate Peardon Linkedin

 In this episode, Mon-Chaio and Andy delve into the essential role of storytelling in implementing change and leading an organization. They share examples of effective storytelling and reference theories ranging from Aristotle to environmental sciences. While facts are important, emotional connection, or pathos, is key to persuasive storytelling. They also discuss the dimensions of logos (the logical argument) and ethos (personal character) in storytelling, and reflect on the balance between truth and fiction in narrative creation. The well-crafted story not only motivates change but can improve mental health and support a positive work culture. References: Hidden Brain: Healing 2.0 - Change Your Story, Change Your Life - https://hiddenbrain.org/podcast/healing-2-0-change-your-story-change-your-life/ Variation in Narrative Identity is Associated with Trajectories of Mental Health over Several Years - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4395856/ Beyond the redemptive self: Narratives of acceptance in later life (and in Other Contexts) - https://www.sciencedirect.com/science/article/abs/pii/S009265662200099X Living Into the Story: Agency and Coherence in a Longitudinal Study of Narrative Identity Development and Mental Health Over the Course of Psychotherapy - https://www.sesp.northwestern.edu/docs/publications/849651906512ce5a225444.pdf Master Narratives, Ethics, and Morality - https://osf.io/preprints/psyarxiv/urja3/download Aristotle's Aesthetics - https://plato.stanford.edu/entries/aristotle-aesthetics/ Aristotle's Rhetoric - https://plato.stanford.edu/entries/aristotle-rhetoric/ Rethinking communication: integrating storytelling for increased stakeholder engagement in environmental evidence synthesis - https://environmentalevidencejournal.biomedcentral.com/articles/10.1186/s13750-018-0116-4 Using narratives and storytelling to communicate science with nonexpert audiences - https://www.pnas.org/doi/full/10.1073/pnas.1320645111 The Message Box - https://www.compassscicomm.org/leadership-development/the-message-box/ Narrative-based learning: Possible benefits and problems - https://degruyter.com/document/doi/10.1515/COMM.2009.026/html?lang=en Brand Storytelling in the Digital Age; Chapter 2: Brand Storytelling: A Review of the Interdisciplinary Literature - https://www.springerprofessional.de/en/brand-storytelling-in-the-digital-age/18522396 Collaborative Story Craft: A Tool for Building Narratives in Organisational Change - https://link.springer.com/chapter/10.1007/978-3-030-89446-7_5 Storytelling Can Make or Break Your Leadership - https://hbr.org/2020/10/storytelling-can-make-or-break-your-leadership What Makes Storytelling So Effective For Learning? - https://www.harvardbusiness.org/what-makes-storytelling-so-effective-for-learning/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/tactics-tech-leadership/message

Thriving Workplaces. Flourishing Schools. Stronger Communities.I had the pleasure of chatting to Dr. Michelle McQuaid, a best-selling author, workplace wellbeing teacher and playful change activator. An honorary fellow at the University of Melbourne's Graduate School of Education, in addition to hosting the highly acclaimed weekly podcast, Making Positive Psychology Work, which features leading researchers and practitioners from around the world, Michelle blogs for Psychology Today, The Huffington Post and Thrive, and her work has been featured in Forbes, The Harvard Business Review, The Wall Street Journal, Boss Magazine, The Age and more.Michelle and I discuss:How schools can effectively navigate organisational change to promote a positive and supportive environment. Key strategies that have been successful in implementing organisational change in schools.How can leaders ensure that changes are communicated transparently and inclusively to foster a sense of unity and understanding among staff. How school leaders can prioritise and support the wellbeing of their staff to prevent burnout and maintain a positive working environment. And much more!Thank you for everything you have done and continue to do to create a better future for our life long learners!Listen here:Apple - https://apple.co/3OAl10CSpotify - https://spoti.fi/3PyuxmgAmazon Music - https://amzn.to/3z9fmcbConnect with Michelle:Website: www.michellemcquaid.comLinkedIn: Michelle McQuaidPERMAH Survey Link 

Having a shiny new strategy is not the same as getting results. So when the going gets tough, how can we stick to our new plans?

In this episode, Katie talks with Frank Uit de Weerd, CRR Global faculty member and co-author of Systems Inspired Leadership, about the benefits of a systems inspired approach to organizational change. Across the conversation, they discuss:The importance of preparing for the changeWays of working more skilfully with emergent changeEdge crossing and helping organizations to look for minimal viable edgesThe difference between change management and change leadershipThe importance of slowing down Frank Uit de Weerd is an organizational psychologist and executive/team/systems coach with extensive experience in leadership development, business innovation and cultural transformation. He builds on more than 25 years of international experience in Human Resources with Royal Dutch Shell, where he held assignments in Europe (Netherlands, Belgium, UK), Africa (Gabon) and Asia (Malaysia). He believes that it's critical for organizations to create a work environment where people feel safe to bring their whole person and where they are supported and encouraged to step into their magnificence. These so-called human-centered organizations create superior results and are key for building a better, more conscious and sustainable world.For over 20 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a timeWe believe Relationship Matters, from humanity to nature, to the larger whole.

In this episode, I speak with Catherine Llewellyn on the ego, inherited belief systems and how you find your true calling.★ Catherine's' Bio: ★ I'm Catherine.  My lifelong passion for human evolving and transformation began at age 6, encouraged by my wildly bohemian upbringing and a variety of catalytic encounters with radical thought leaders.  This path delivered extraordinary experiences, challenges and learnings in my work and personal life. Following a rebellious and somewhat mad adolescence, I fell upon Robert D'Aubigny's extraordinary and ground-breaking Exegesis Programme.  For the first time I was in a group situation, emphasising consciousness, self-awareness and personal transformation.  Wow.  Life-changing.  I stuck around with the people I met there for a good 20 years, exploring how those values could be applied in work situations as well as in personal lives.  Across those 20 years I evolved from a voice trainer, through HR Director, Marketing Director and Team-building Trainer - to  Organisational Change consultant and facilitator, and finally Board level facilitator and executive coach.  A meaty transition to be sure.  Much growth was involved, tears and laughter - it was all very real.I still love my work and don't anticipate stopping until they cart me off.  Mentoring, group work, energy and movement practices ~ these all work together beautifully.  For my clients, and for me personally.I live in rural Wales with three cats and a ridiculous population of birds and sheep, all singing their hearts out on a regular basis.  Delightful.  Sometimes there are yellow roses in the hedges.Connect with Catherine:https://truthandtranscendence.buzzsprout.com/https://beingspace.worldhttps://www.facebook.com/BeingSpaceWorld

In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in effectively managing conflict during organizational change.

Keywords - Resilience - Organisational Pivots - Change - Personal GrowthIn this episode of Resilience Unravelled, Jason Shen, an executive coach with a focus on resilience and reinvention who is renowned for guiding entrepreneurs through crucial transitions. A former national champion gymnast Jason faced multiple setbacks including layoffs, lawsuits, company failure, and traumatic knee injuries, so he understands what it takes to adapt and overcome adversity! In this podcast Jason talks about the importance of continuous learning and personal growth and also about his background in the commercial world, including working in marketing roles and starting companies. The conversation focuses on organisational pivots and the importance of making changes earlier rather than later and Jason highlights the need for leaders to adapt their leadership approach during these transitions.He also discusses personal resilience and how taking care of physical and creative/emotional needs is essential and cultural considerations such as differences between men and women's expressions of emotions or vulnerability based on Eastern/Western philosophies.Main topicsThe concept and process of organisational pivotsThe impact of founders in organisational pivotsThe relationship between resilience and pivots.Cultural considerations in coachingExploring different coaching approachesTimestamps 1: Introduction and Background - 00:02-02.172: Understanding Organisational Pivots - 02:17-04:063: Navigating Organisational Pivots - 04:06-06:234: Developing Leadership Capacity during Pivots - 06.23-08:595: Cultural Considerations in Pivots - 08.59-12:076: The Cycle of Learning and Support - 12.07-16:027: Overcoming the Fear of Not Knowing - 16:02-17:328: The Role of Coaching in Organisational Change - 17.32-22:199: The Path to Pivot Book - 22:19-23:41Action itemsJason's book is called "The Path to Pivot,"You can find out more about Jason at jasonshen.com

Do you ever feel too small to make a difference? Alison Frame has dedicated her career to the public service, leading social policy initiatives and reform across the Commonwealth and the NSW governments as a senior executive for over 16 years. In this discussion, Helen McCabe and Alison discuss the importance of transparency, bringing your team on the journey with you, and knowing when to admit you're not an expert. See omnystudio.com/listener for privacy information.

Much Growth Was Involved, Tears And Laughter— It Was All Very Real...#consciousdance #humanconsciousness #personalgrowth #spirituality #energytechnique #exegesis #pellowah"Following a rebellious and somewhat mad adolescence, I fell upon Robert D'Aubigny's extraordinary and ground-breaking Exegesis Programme.  For the first time I was in a group situation, emphasising consciousness, self-awareness and personal transformation.  Wow.  Life-changing.  I stuck around with the people I met there for a good 20 years, exploring how those values could be applied in work situations as well as in personal lives.  Across those 20 years I evolved from a voice trainer, through HR Director, Marketing Director and Team-building Trainer - to  Organisational Change consultant and facilitator, and finally Board level facilitator and executive coach.  A meaty transition to be sure.  Much growth was involved, tears and laughter - it was all very real."Website: https://beingspace.world/Facebook: https://www.facebook.com/BeingSpaceWorldLinkedin: https://www.linkedin.com/in/catherine-llewellyn-1695962/Youtube: https://www.youtube.com/channel/UCZsahV4fxE__mBQBbs_v8XQ?Thanks for tuning in, please be sure to click that subscribe button and give this a thumbs up!!Email: thevibesbroadcast@gmail.comInstagram: https://www.instagram.com/listen_to_the_vibes_/Facebook: https://www.facebook.com/thevibesbroadcastnetworkLinktree: https://linktr.ee/the_vibes_broadcastTikTok: https://vm.tiktok.com/ZMeuTVRv2/Twitter: https://twitter.com/TheVibesBrdcstTruth: https://truthsocial.com/@KoyoteFor all our social media and other links, go to: Linktree: https://linktr.ee/the_vibes_broadcastPlease subscribe, like, and share!

Greetings and welcome back to the podcast.This is the place where we empower you to build trust, champion adaptability, and cultivate the courage to unlock your DNA Of Purpose. Here, we provide the insights, tools, and mindset shifts essential for sparking conversations, leading teams, rallying communities, and influencing cultural shifts to steer humanity towards the innovative solutions shaping our future today. So, today we're diving into this pressing question: What does it truly take to spark a thriving community? How can you foster that magnetic pull that attracts and nurtures a community's growth? And, importantly, how do you build momentum while maintaining the delicate balance of igniting a community's passion without stifling the very essence that brought these individuals together in the first place? If you identify as an innovative change-maker, a leader fuelled by purpose, or an entrepreneur propelling an idea forward, leading a values-driven team, or managing a business, today holds the potential to transform your approach to rallying individuals around a core mission. I'll let you in on a secret: the key to effective mobilisation is not about a grand and lofty statement of why. Remember, purpose is not just a noun; it's a verb—an action with the potential to bring people together. Meet David Spinks, a passionate expert in the world of communities. He dedicates his time to studying communities and educating others on how they function. David is known for his insightful weekly newsletter, where he delves into community theory. He is also the author of 'The Business of Belonging,' a book that has literally not left my desk. David has personally advised and trained hundreds of organisations in community strategy, including Facebook, Waze, Salesforce, Airbnb, and Google. Previously, David was a co-founder of CMX, the renowned annual conference and community boasting over 20,000 community professionals. In 2019, CMX was acquired by Bevy, a platform specialising in hosting chapter-based community ecosystems. For three years, David served as the VP of Community at Bevy. For two years, David also hosted the podcast 'Masters of Community,' where he interviewed the world's leading community builders and experts. Today some of themes we explore include:  The importance of belonging and community, delving into the biological and neurological basis for our need for community with a focus on how we create social health.  Discuss how leaders can ignite and strengthen communities, highlighting key elements and avoiding common pitfalls. Outline the SPACES model for community success, exploring the interplay of social identity and meaning-making. David shares strategies for managing behavioural change and guiding communities through transformations. Contemplate the role of Artificial Intelligence in community building and its potential to complement human efforts. And we explore the intersection between remote working, communities and what it takes to nourish our social diets…and that my friends is just the start.  With a wealth of experience and a passion for bringing people together, David is here to share his insights and guide us on the journey of building meaningful, thriving communities. So, let's dive in and explore the art and science of community building with David Spinks. Sign Up To David's Newsletter Here: https://davidspinks.com/ Purchase The Business Of Belonging: https://davidspinks.com/book/See omnystudio.com/listener for privacy information.

Welcome to the DNA of Purpose Podcast. In this show, we unveil the insights, tools, and mindset shifts that empower you to build trust, champion adaptability, and muster the courage to unleash your DNA of Purpose—a purpose that's essential for sparking conversations, leading teams, rallying communities, and influencing cultural shifts that guide humanity toward the solutions reshaping our future. Today, I am beyond excited to share with all of you a guest who has been at the top of my guest list since the day I started this podcast. His name is Aaron Hurst, and I consider him the godfather of the purpose movement and a true pioneer in the realm of purpose-driven leadership. He's best known as the author of "The Purpose Economy." This book predicted the rise of purpose as a primary driver of economic growth and innovation. He coined the term ‘Purpose Mindset', and in partnership with NYU, developed the first commercial measure of employee fulfilment. Aaron has spearheaded national and global studies on purpose in the workplace and in higher education, partnering with leading corporations and universities.  Aaron is also the founding CEO of Imperative, a venture-backed start-up that pioneered the first employee purpose profiling technology. This innovation has empowered hundreds of thousands to discover and own their purpose at work. Today, the platform also functions as a peer-coaching platform, becoming a vital tool for connecting and developing employees in light of trends redefining the future of work. In addition to Imperative, in 2001, Aaron founded the Taproot Foundation, catalysing a massive $15 billion pro bono service market across the US and helping establish markets in over 30 countries. Yet, his achievements don't end there. Recognised by institutions like Ashoka and the Manhattan Institute and authoring the 'Purposeful CEO' series for Fast Company, Aaron's insights have appeared on platforms such as The New York Times, Wall Street Journal, and Bloomberg TV. In our discussion today, we'll delve deep into the DNA of Purpose, navigating the rich tapestry of Aaron's life and revealing the pivotal moments that directed his purpose and passion. We'll debunk myths, trace the evolution of the purpose economy since 2014, and explore the connections between purpose, leadership, and the forthcoming phase of global economics—and much more. Website: https://purposeeconomy.com/See omnystudio.com/listener for privacy information.

In this episode David talks with Tricia Kennedy, one of the authors of the new book Change Myths: The professional's guide to separating sense from nonsense. For full notes, links and more go to: https://oxford-review.com/change-myths-separating-sense-from-nonsense/

  In S 4 E 9 I am delighted to introduce John McMahon Director of Client Experience and a product specialist for the Well-Being Index. John has personally worked with over one hundred organisations to launch the tool to hundreds of thousands of healthcare professionals.  He has applied expertise in helping organisations practically use and apply wellbeing data and resources to guide evidence-based initiatives and implement programmes.        This episode is the first in a series of episodes resulting from the recent Organisational Response to Workforce Wellbeing summit facilitated by Beamtree and Health Round Tablein Sydney.   Fiona Fitzgerald Workforce Wellbeing Knowledge Network lead was the key driving force behind this summit and I am looking forward to sharing her insights in part 2 of this conversation.  Beamtree and Health Round Table brought Professor Tait Shanafelt, chief wellness officer at Stanford WellMD and a frequently referenced expert on this podcast, and John McMahon over from the United States for this event.       I was fortunate to have the opportunity to sit down with John the day after the summit to tap into his wealth of applied knowledge.  As you will see his breadth and depth of expertise and experience in this area is truly unique.         We discuss the role of the well-being index as one of the recognised validated tools for collection individual and organisational wellbeing data. John emphasises the important evidence for work-level interventions and how organisation can practically leverage data for evidence-based change. He provides real world examples of success and we explore the myths and challenges organisations face in appropriately using data to implement successful wellbeing programmes.      John's knowledge, perspective and applied expertise in this area seriously impressed me. I anticipate the need for a subsequent episode. In the meantime you can find all of the relevant links and resources we discuss listed below.  "Workforce distress = Unsafe healthcare"  Tim Kelsey Beamtree CEO, #ORW23Links / references/resources:Wellbeing-Index  and John McMahonhttps://www.mywellbeingindex.org/resourceshttps://www.linkedin.com/in/johnjmcmahon/Beamtree and Fiona Fitzgerald https://beamtree.com.au/our-solutions/workforce-wellbeing/https://www.linkedin.com/in/fiona-fitzgerald-5063b653/fiona.fitzgerald@beamtree.com.auBeamtree Wellbeing Advisory group discussion paper https://beamtree.com.au/papers-publications/recommendations-to-sustain-our-humans-in-healthcare/Other useful resources:https://ceih.sa.gov.au/assets/library/CEIH-Fact-Sheet-Wellbeing-Measurement_Public.pdf The Mind Full Medic Podcast is proudly sponsored by the MBANSW Find out more about their service or donate today at www.mbansw.org.auDisclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.

Saj Zafar is a Leadership Trainer, Motivational Speaker, Author and an accredited Personal and Professional Development Coach. She is also the founder of 'Institute for Change', a specialist training and coaching consultancy which primarily focuses on helping organisations create inclusive cultures. Having spent a lifetime overcoming barriers, defying many gender roles and stereotypes, and achieving many firsts, Saj delivers her training and coaching programs to a diverse range of organisations, specialising in helping and supporting senior leaders to get the best out of their workforce. Qualifying in Social Work and graduating in Forensic Psychology, it is no surprise that at the tender age of 24 Saj ended up in prison. One of her ‘claims to fame' is being the first and youngest Asian female to join the Prison Service as a Prison Governor. Not surprisingly, the very things that helped catapult her to success (young, Asian and female), became her challenges as she strived to thrive in a predominantly white male environment.Her 'can do' mind set, attitude, and resilience, led her to spend the next 20 years working in challenging areas in both local and central government. Setting up the first therapeutic unit for young sex offenders in the UK, leading on transformational change programs in failing institutions, working for the Prison and Probation Ombudsman, Prison Reform, and Public Protection, led her to build an exemplary reputation in strategic leadership working effectively with senior leadership teams, including Ministers and senior officials in both local and central governments. It is these credentials that led to her appointment as the Ministerial Engagement Lead for Grenfell and subsequently the Wind Rush Program. She is a renowned authority in Leadership Development & Organisational Change. She has a professional credibility with a proven track record of leading, shaping and influencing large, complex change programmes within regulated environments. It is her ability to create safe psychological spaces and have candid and courageous conversations, that has made her the ‘go to' person for gender and race equality. Saj uses her experiences and weaves these into her training/coaching/mentoring to make learning interesting, impactful and of value for the participants.Her own experience of working in ‘all male' environments as the only female leader and managing those relationships, regardless of the treatment she received, has made her one of the leaders in helping organisations change the demographics of the top tier.In this episode, Saj and I chat about:Her leadership roles Her leadership style Her leadership journey The leaders that helped her rise The challenges she faced on her journey How she navigated those challenges How she thinks you can become a strong and kind leader Her ‘take home' leadership messages for the listeners, and What she is currently excited to be working on.Saj can be found and/or contacted via the following online platform addresses:https://www.instituteforchange.nethttps://www.leadhershipacademy.co.ukhttps://www.linkedin.com/in/saj-zafar/Please reach out to Dr Harrison for individual coaching and/or organisational training via dr.adam@coachingmentoringdoctors.com.His web address and social media profile links / handles include:www.dradamharrison.comhttps://www.linkedin.com/in/dradamharrison/www.youtube.com/c/DrAdamPhysicianCoachhttps://www.facebook.com/coachingmentoringdoctors/https://www.instagram.com/dradamharrison/https://www.tiktok.com/@physiciancoachHe has co-written a new online course...

In this guest episode, The Occupational Philosophers chat with Dr Louise Mahler.  Dr Louise is the polymath's polymath and is recognised as a Top 30 Global Guru in both Body Language and Communication. She was an Opera singer for 10 years with the Vienna State Opera.  Louise's qualifications include B.Econ; B. Mus; Post Grad Dip Music; L.Mus.A; Master of Applied Science in Organisational Change and a Master Practitioner in Neuro-Linguistic Programming.  She has completed an award-winning PhD around the unsung wisdom of the mind-body-voice connection she named Vocal Intelligence. She is a sought-after commentator discussing leadership, body language and effective presentation on television, radio and in the media. Her recent interviews with Channel 7 where she analyses the body language of Harry and Meghan Sussex have over 2 million views. Louise's clients include Fortune 500 clients around the globe.  Louise was voted Keynotes Speaker of the Year in 2021 by the Professional Speakers Association and is the author of "Resonate: for people who need to be heard"  She is the virtuoso of the voice, the high priestess of hot air and the femme fatale of unfailing attraction.  In this episode we explore:  The importance of breathing out (not just in)  Why we all need to channel ancient Rome and have way more Grrrrrrrravitas  Why communication should not just be a linear give and receive  Why we need to stop making excuses for communication (including being left-handed)  How we need to embrace Move, Move, Move  How wit and levity are wingmen for all types of communication  Why it's important to be an active listener, not just a passive listener The importance of saying ‘yes, please!' more often More about Louise https://louisemahler.com.au/   Say Hello www.occupationalphilosophers.com Their day jobs JOHN: https://www.bowlandconsulting.com/ SIMON: www.simonbanks.com.au SIMON SHOWREEL: https://youtu.be/YZQdJI6qGvg   Take the Innovation Scorecard! https://empoweringinnovation.scoreapp.com/   Take creativity & innovation to the next level Answer 25 questions and we'll send you a personalised report to benchmark the  level of creativity and innovation in your organisation It just takes a few minutes takes just a few minutes It's completely free Receive customised results instantly    

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in the wake of change. To respond, Lisa founded Lcubed Consulting. As CEO of Lcubed, Lisa helps companies align people, processes, and technology to utilize agility as a strategic advantage and acknowledge change in a business constant. Her secret sauce to success is leveraging key elements of Project Management, Process Performance Management, Internal Controls and Organisational Change Management to build teams with the skills and capabilities to drive strategic results. Lisa is the #1 best-selling author of Future Proofing Cubed, a book she created to share her insights on productivity, profitability, and process refinement in business. Lisa's goal is to prepare her clients with the skills, capabilities, and self-reliance they need to thrive in the future without Lcubed's guidance. With this notion, she has broken the typical consulting model. Lisa holds her Bachelor of Science in Electronic Media Management from Northern Arizona University. She is a Project Management Professional and Lean Six Sigma Master Black Belt. Lisa enjoys spending free time with her family and basset hounds.   Questions • We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience? • Now, could you tell us a little bit about your company, Lcubed Consulting and also your book, Future Proofing Cubed? • If you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want? • Emerging out of the pandemic, what has been your experience with some of your clients in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting on their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself? • So, I would also like for you to share with our listeners, Lisa, what's the one tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners, maybe one or two books that you've read recently, or even a book that you read a very long time ago, that has had a big impact on you. • Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business? • Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed. Do you have one of those?   Highlights  Lisa's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about how they got to where they are today. So, I know that your bio kind of gives a pretty good summary of how it is that you got to where you are today. We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience?    Lisa stated that because the journey really is the story, it's what matters in our personal lives, our professional lives. She is an accidental entrepreneur, she left college with the desire to find safety and security in a corporate job, she was looking for a place where she would go to work, she would have paid vacation time, she would have bonuses, she would have things that seemed like they would give security. And those were important to her because her parents were entrepreneurs. And that journey isn't always a smooth one.  And so, she wanted something that she perceived at the time to be easier and to be safer. Fifteen years into that journey, she realised it was the early 2000s. And actually, things were a little difficult. And it was in 2008 and 2009, she was working for a start-up, it was her dream job, it was everything she had hoped that it was going to be, she was building a project management team, they were growing and scaling and going to do amazing things until she looked around and realised that every executive leader had built a fiefdom of external consultants who are coaching and guiding and advising them on how to protect their fiefdom. And none of them were working with each other and it was not safe and it was not secure and the economy tanked.  And she looked around and said, “Oh my gosh, I can do something better.” And in that moment, she became an entrepreneur, and started a business and it's 14 years later, it has not been seamless, it has not been without obstacles and challenges. But it's been fantastic because she's the one designing the journey and the bumps in the road are learning moments, and she wouldn't change anything. It's been great.   About Lisa's Company Lcubed Consulting and Lisa's Book Future Proofing Cubed Lisa shared that Lcubed was born out of that frustration that she had watching consulting teams come into environments over her entire career and land and expand. And she would see that they were in these environments under the auspices of helping the client, but really what they were doing was growing their revenue stream. And she finds that somewhat abhorrent and counter to what consulting is supposed to be about. And she decided that she wanted to do things differently. She wanted to take all of the knowledge and the skills and the experience that she had built up in larger corporations, learning and understanding the impact of Project Management, Process Management, Organisational Change, and using all of those tools and capabilities to help her clients deliver better products and services for their clients, while building self-reliance so that she can take herself and her team eventually out of that equation. She didn't want them to become dependent on her.  The book Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processes, and Bolstering Profitability takes their business model, what they call adaptive transformation, and sort of explains how they use all of those baked best practices in a much more effective and efficient way so that companies can build those skills and capabilities without large investments in internal teams, or large consulting groups.   In Running a Successful Business - Tips to Attract and Keep the Person That You Want Me: Now, in an organisation, as a consultant, I'm sure you know, there's some key things that a lot of companies still struggle with, having the right kind of synergy among the team. A lot of organisations struggle sometimes with recruitment, getting the right person and actually keeping them. And so, if you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want?   Lisa stated absolutely, it may be an oversimplification. But she thinks that knowing what success in the environment looks like. With some of her smaller companies, they do work and they use Lencioni's idea of hungry, humble and smart, that if you have an employee who has the ability, they're hungry, they want new opportunities, they want to learn, they want to grow, they want to make an impact. If they're humble and able to say I don't know what I don't know. And they're smart, meaning that they can pick up and reader a room and understand what's going on with internal and even with your client engagements. If you have those three things, any technical capability can be taught. But if a person shows up hungry, humble and smart, you can build a team of people who can do anything.   Experiences Customers Are Desirous of Now Me: Great. So, I love those three points that you just brought across. So, we've identified the three things we want to ensure that the team member has and as you mentioned, you can teach any technical skill, I guess it kind of goes back to you really want to ensure you have persons with the right attitude versus aptitude. Because you can't train on attitude, right? But even getting further and deeper into that, our programme is about navigating the customer experience and the experience that the customer has is not just on the outside, but also on the inside. And I'm a firm believer that if you really want to have a strong customer experience, it starts from within. If it's strong internally, then it's quite easy for your employees to perpetuate, and relive that externally with your actual clients that are paying, they're the reason why you're in business.  And so, what has your experience been? We've just emerged out of the pandemic, some countries are still feeling somewhat of the effects of it. I mean, COVID is not completely gone. But what has been your experience with some of your clients and wherever you are in, in which part of the world in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting down their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself?   Lisa shared that there's so many things in that to play with. She wants to play with the language right, that the experience starts within. She absolutely agree with that, that internally, we have to understand the experience we want our customers to have. There's a disconnect, more often than not, when we think from the inside out and think that we know what our customers want and need. And she likes to sort of flip that upside down a little bit and teach her clients to think from the outside in.  And what she means by that is actually asking their customers what they want, what they need, so that they're not making guesses. And they're not making assumptions, and they're not applying their own wants and needs onto potentially what their customers wants and needs are. Because oftentimes, when we do that, on the inside, we're really wrong and we don't truly understand. So, starting on the outside and understanding the customer, where are they at? What do they need? And with her clients in the pandemic, they had to do a lot of that because all of their wants and needs in March of 2020 changed dramatically. And so, polling and getting that data and asking the questions so that they can adapt their products and their services to those needs. And it's the need they have today, but the big impact is what does their needs going to be tomorrow, in 30 days, 60 days, 90 days.  During the pandemic, she had the opportunity to watch one of her clients respond to the shutdown. So, the company is a food distribution organisation and they have a national presence in the United States. Their primary job is to take food from a warehouse and deliver it to restaurants, and service providers in hospitals, in airports, in large conference centres, getting food to places where it's going to be cooked and served and sold. Overnight, their business shut down for two weeks or so they thought. And they had the opportunity, they basically froze and did nothing initially, until they brought the leadership team together in this world called Zoom that they had never interacted in. There were people meeting each other, seeing each other in face to face interaction for the first time in 20 years, they've just never been in the same space together. They're panicked, they're at home, everything is a nightmare.  And one person is raising their hand literally shaking their hand in front of the camera trying to get everybody's attention to say, “Hey, I have an idea. We have all this food in our warehouses. And it's not getting to people who need to eat, we have produce, we have things that are going to start spoiling and serve no use to anybody if they're rotting in the warehouse. How about we figure out how to take our food and deliver it to shelters, to food kitchens, to places where there are people who cannot get to food, we're going to spoil it off, we're going to write it off, it's going to waste one way or another, why don't we make it a donation.” And for the first 30 days of the pandemic, that national company donated food because their customers, people who need to eat needed food. It had nothing to do with their bottom line, it had absolutely nothing to do with anything except doing the right thing.  In that first interaction where one individual had an idea, they all thought about it, they experimented about how to make it actually happen. They learned how to innovate on the fly. And that's important because they were speaking to the customers need and for them, it wasn't their customer, it was their customers' customer, a hungry person. And they were solving a problem that did absolutely nothing to drive their business forward except they did the right thing.  What they learned from that was how to innovate and how to think outside of the box, think from the outside in. And as a leadership and management team today, they are still doing that on a quarterly basis and trying to evolve their business model in a way that it hasn't in 40 years. It is wow because they thought from the customer's perspective wants and needs, they solved the problem. We need to solve problems.   Me: And as you mentioned that, Lisa, that we need to solve problems. That's the primary reason why everyone is in business. I remember when I started my company in 2009, it was because one of my greatest pet peeves was I thought service was just so poor. And I said, I'm going to stop complaining. And I'm going to start being a part of the solution, and try to help these organisations to improve on their service delivery. So, when I go and have interactions, I can walk away with a better feeling than the one that I'm currently having. So, I think every business is solving a problem, whether you're selling a pencil or a fan, or you're servicing somebody's motor vehicle, or you're providing some innovative solution or product that's going to revolutionize the industry for aviation, or whatever it is. I think all businesses are solving a problem for someone. And I think, if we come, as you mentioned, from the outside in, to kind of understand where the customer is coming from, and how can we ease their frustration? How can we make life easier for them, that we can definitely create a better experience, both internally and externally.   App, Website or Tool that Lisa Absolutely Can't Live Without in Her Business When asked about online resources that cannot live without in her business, Lisa shared that there are so many, but she's going to go with the one that surprises her the most, because she would never have imagined this, she cannot live without Canva. She would never in a million years have ever thought that she would use a marketing tool, a graphic design, well, now it's kind of an everything tool, right? Presentations, video, audio, whatever, it does it all. She loves it, it makes everything so much faster, so much easier. She's doing work for herself that she probably should be outsourcing but it's kind of fun to do it and it looks really good. So yeah, she cannot live without Canva.   Me: Agreed, Canva has definitely revolutionised the industry and it's made graphic designing not seem like, “Oh, my goodness, I can't do this.” Because simple things that you'd have outsourced as you mentioned, you can do on your own. And they look pretty good. So, you're saving a few bucks there for sure.   Lisa stated that saving a few minutes of time even right? So, you outsource it and things turn into, hopefully days, not weeks. But it's easy enough that a person who has no skills in graphic design can turn something out in minutes, it's fabulous.   Me: My daughter is in her final year in high school and she's a part of the school newspaper and she sees me use Canva and she asked me if she could, like play around with it a bit to put out some stuff that she wanted to do promoting for the newspaper and for the school. And I guess at that age at 17, you're creative and innovative. But she wasn't even using the platform for like an hour and I was just so surprised that the newsletter that she produced, the video that she was able to generate from all of the pictures that she had taken. I mean, just simply amazing, I'm not saying that she couldn't have used other applications but as you mentioned, Canva kind of found a way to bundle everything in one so you could just do all the things in that one platform.   Lisa absolutely agreed. And they made it easy for an end user who has no skills in those areas. There are lots of applications out there and she'll use video editing as an example, but you have to be very, very, very skilled in the application to make it work properly. And Canva just sort of magically does it for us.   Books that Have Had the Biggest Impact on Lisa When asked about books that has had a big impact, Lisa shared that the number one book that always comes to her mind first and foremost is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. As leaders and as people, we need to understand how to communicate effectively and that one, it's so foundational to everything that it affects your personal life, your business life, how we show up, how we support others. It's always kind of the first thing that pops to her mind.  There's another book called Flip the Script: Getting People to Think Your Idwa Is Their Idea by Oren Klaff. And as her business was growing and evolving, and off the top of her head, she can't think of the author's name. But it's taking people who run and have their businesses, sales is part of what we have to do. But we may or may not have ever been trained to be salespeople. And we may or may not even like the connotation of being a salesperson, and Flip the Script really did a lot in her mindset to help her understand that selling is a by-product of building good and effective relationships.  And that is far more comfortable to her than the idea of going after and creating a sales pipeline and all of the technical things about what selling is, and reminding her that after now 14 years, she obviously must be able to close a deal, or she wouldn't still be doing what she's doing. And she doesn't have to have the traditional sales process to make it work, because relationships are really where business comes from.   Me: Agreed. I liked that statement you made, Sales is a by-product of building effective relationships, that's really, really true. And you said that you got that mindset, or it shaped your mindset towards that from the book called Flip the Script.   Advice for Business Owners and Managers who Lack Constant Motivated Human Capital Me: Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business?   Lisa stated that there's a challenge in that question because if we have a room full of employees who aren't motivated, there is a very flippant part of her personality that wants to say, “Do you have the right people in the room to grow and scale your business?”  And that's a very scary question because if the answer is, “No, I don't”….then what.  So, and then, the then what mindset we need to understand what motivates our employees and if we have really good people that have been with us, and are no longer performing, do we understand what's changed in their world? Do they need a new opportunity, internally within the organisation in a different role? Have they lost the drive to contribute to this type of business? Do we need to help them find an opportunity outside of this business?  Which is a scary thought, but sometimes the right one, and just because we're separating from a relationship doesn't mean that we're ending it poorly. And Lisa's experience, she's had several examples of times when she's taken employees, help them find their next opportunity.  They were so much more successful, her existing team was more successful, and they've maintained a relationship over time. So, finding that alignment of what's in it for me, and why are they still there? And if they aren't being fulfilled, are there opportunities to train them, coach them? Give them the opportunity to make a change inside or is it that it's time for them to move on onward and outward? And there's nothing wrong with that, if that's the right choice.   Me: Love it. I've asked this particular question, I don't ask it very often. But I've asked it a few times since I've started podcasting and I must say your answer, I really like it's different. Most people didn't take it from the angle that you took it from and I liked the fact that you focused on the fact that maybe we just don't have the right people. And if so, even though it's scary, what can we do to make that transition? Because that's the only way we're going to be able to have success, right?   Lisa agreed, absolutely. And the reality is, it's a little bit of everything. You're going to have some people who probably need to move on, you're going to have some people who probably need upskilling….training new opportunities. There's lots of different things, it's never going to be just one thing. But taking on the scary one of “Oh my gosh, I don't have the right people in the right roles.” That's totally addressable.   What Lisa is Really Excited About Now! When asked about something that she's working on that she's excited about, Lisa shared that the one thing that she's working on right now that's exciting for her is taking the stories that she has from her business and starting to share them as a keynote speaker, and having the opportunity to inspire through some of her great foibles and some of the successes.  But the very real journey that she's had over the last 14 years to help other emerging leaders, potential entrepreneurs, or business owners, be able to attribute and say, “Oh, gosh, I've been there done that.” or “Oh, my God, thank you for sharing that story. I never want to have that experience.”  And that opportunity and sharing to larger audiences is really a lot of fun. And it's eye opening for her to hear and get the response that something hit and it was meaningful. And hopefully, she's sharing some golden nuggets along the way that will help them learn lessons from her mistakes rather than having to make them for themselves.   Where Can We Find Lisa Online LinkedIn – Lisa L. Levy Website – www.lisallevy.com   Quote or Saying that During Times of Adversity Lisa Uses When asked about a quote or saying that she tends to revert to, Lisa shared that there's a quote, but it's a Hemingway quote that has been butchered by many. And so I'll continue to do it. But it takes from the idea that if we break something, if we break a bone in our body, when it heals that spot on that bone is stronger than the original bone around it. And so, when we're having difficult times, the purpose and the reason that it resonates for her is that we can learn from our hardest moments. She likes to think of everything as an experiment and it's not about success or failure, it's about what we learn from the outcome of the experiment.  And so, all of those things are always kind of in her mind whirling around in a not coherent fashion, the way that she's talking right now is very much what's in her head. But it's about being willing to take the risk, do an experiment, if something breaks, it'll heal, and it'll be stronger. And we don't really necessarily fail, we learn things so that we can make different choices the next time. And those are the things that drive her forward every day.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processess, and Bolstering Profitability by Lisa Levy ·  Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson ·  Flip the Script: Getting People to Think Your Idea Is Their Idea by Oren Klaff   The ABC's of a Fantastic Customer Service   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Organisations will go to great lengths to create style guides, knowledge hubs, and team guides… so why aren't they doing the same for problem-solving?Stefan Fothe believes organisations should be prioritising ‘thinking tools' — a set of codes, methods, and skills that are shared among groups to problem-solve and ideate with autonomy and ease.Just as we develop shared technical languages and social hierarchies, we can surely add thinking tools to the mix! Learn how Stefan developed this important theory, why we need to lean into tension, and how you can prioritise thinking tools in your work with this episode.Find out about:What thinking tools are - with practical examples - and how they help groups solve problemsWhy companies are held back by not having a shared problem-solving methodologyWhy solutions have to be engineered from within, rather than presented by consultantsWhen to ask questions and when to provide suggestions — and how this can reduce overloadWhat happens when we treat tension as a valuable commodity, rather than a problemWhy consultants are storytellers and what everyone can learn from this approachHow to take ownership of tension and use it, constructively, to the company's advantageDon't miss the next episode: subscribe to the show with your favourite podcast player.And download the free 1-page summary, so you can always have the key points of this episode to hand.LinksStefan's website https://ownity.com.au/Stefan's short video on one Thinking Tool exampleConnect to Stefan:On LinkedInSupport the showCheck out the podcast map to see the overview of all podcast episodes: https://workshops.work/podcast-map

On today's show, we discuss why we need a new type of leadership to manage corporate change. Lata Hamilton is a change leadership and confidence expert and founder and CEO of Passion Pioneers and creator of the Leading Successful Change program. Her change leadership training Leading Successful Change helps women carve their own paths for change in career, leadership and life. Lata is a Change Management Consultant, Leadership Trainer, Neuro-Linguistic Programming (NLP) Practitioner, and Confidence Coach.She is based in Sidney, Australia and has led change with some of Australia's biggest companies on their major Transformation and Organisational Change projects with agile, fit-for-purpose, practical Change Management strategies, plans and approaches. She's worked on changes that have impacted over 100,000 people, operating model changes impacting thousands, global cultural transformations, and digital transformation that is literally changing the way that we work.Key TakeawaysChange management as we know it, has to change: • The old standard of change management is regimented and relies on the idea of change projects being a step-by-step process for managing change. Which is not based on real life. • Organizational change requires fluidly and flexibility instead of strict processes and timelines so you can add value in the moment. • We need to change our mindset from managing change (how are we going to manage a process or project to some desired outcome) to embrace a holistic idea of inspiring change (how are we going to change hearts and minds and engage people through all levels of the organization) Focus on the experience you want to create with the change, not on specific dates and times: • Instead of thinking the change project starts and ends, think about the experience you want to create and the benefits you want to see from the experience. For example - for training, instead of thinking of it from a time/deadline perspective, think of it from an experience perspective and plan out a journey for a particular team member. • Focusing on the experience works because the actual delivery of the change is not the success. The success comes from realizing the benefit of the change and using it to engage people correctly, so they are switched on for now and for the future. How do you prepare an organization for changes caused by automation? • Open people's minds to the possibility of change early on. • Create a change vision at group level and an individual level. • Provide inspiration to give people a reason to believe and hope in the future of the organization. • Leadership should be highly involved in communication to build trust. If employees trust their leaders, they will follow them through tough/uncertain times.Top 3 Takeaways: • Wake People Up. Look to empower people. Take a new approach - how can we focus on getting an emotional shift and emotional transformation now and in the future? • Think about the communications you use. Take every opportunity to build trust when you are in a project or not. Change doesn't have a start and end date. It's always rolling, and you are always paving the way for new changes. • Leading change is hard. If you are working in any change leader position, take care of yourself and take time to build your internal confidence. To be able to lead change with other people you need to be able to step up i to your leadership and your internal strength in the process. Connect with Lata:Website: https://www.latahamilton.comLinkedIn: https://www.linkedin.com/in/lata

In this episode, we will examine where most organizational change goes wrong and where we should be placing more resources and effort to have the success we are looking for.Our prescription for this episode: create buy-in for change by understanding and speaking to the different populations and audiences who will be affected by the change.For more info on our Organizational Change Management Practitioner certification, visit: https://www.roman3.ca/ocmpAbout Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

In this podcast Shane Hastie, Lead Editor for Culture & Methods spoke to Simon Powers about why organisational change is hard, putting people first, the need for emergence rather than recipes and his new book Change: A practitioners guide to Enterprise Agile Coaching Read a transcript of this interview: https://bit.ly/3IoLONV Subscribe to our newsletters: - The InfoQ weekly newsletter: bit.ly/24x3IVq - The Software Architects' Newsletter [monthly]: www.infoq.com/software-architects-newsletter/ Upcoming Events: QCon London: qconlondon.com/ - March 27-29, 2023 QCon San Francisco: qconsf.com/ - Oct 2-6, 2023 Follow InfoQ: - Twitter: twitter.com/InfoQ - LinkedIn: www.linkedin.com/company/infoq - Facebook: bit.ly/2jmlyG8 - Instagram: www.instagram.com/infoqdotcom/ - Youtube: www.youtube.com/infoq

Once upon a time, the Persian king of all kings, Shahryār, beheaded his wife after discovering she was unfaithful. Overcome with rage, the monarch resolved to exact revenge on womankind by taking a new wife each night and beheading her the next morning. After most of the eligible women in the kingdom had either fled or been killed, Scheherazade, the daughter of the king's advisor, devised a scheme to save herself and future victims. Scheherazade insisted on marrying the monarch, and on their first night together she told him a story, without revealing the ending. The king permitted her to live another day to finish her tale, and so she continued with her cliffhangers for 1,001 nights. Eventually, Scheherazade's stories caused the king to have a change of heart, realise the injustices he had wrought and cease his vengeful rampage. Scheherazade, the narrator of the tales of One Thousand and One Nights, earned her place as one of the shrewdest heroines in world literature. While this story was set in the Islamic Golden Age, Scheherazade could be considered a highly effective coach or psychotherapist today. Through storytelling techniques, she awakened the king's curiosity, challenged his behaviour and managed to change his outlook on life. Scheherazade's form of psychological intervention can be applied to different situations.   Manfred Kets de Vries is the Distinguished Clinical Professor of Leadership Development & Organisational Change at INSEAD and the Raoul de Vitry d'Avaucourt Chaired Professor of Leadership Development, Emeritus. He is the Programme Director of The Challenge of Leadership, one of INSEAD's top Executive Education programmes. The article is available here: https://knowledge.insead.edu/leadership-organisations/how-change-someones-mind

Minter Dialogue with Manfred Kets de Vries Manfred F. R. Kets de Vries is the Distinguished Clinical Professor of Leadership Development and Organisational Change at INSEAD. He has held professorships at McGill University, the Ecole des Hautes Etudes Commerciales, Montreal, and the Harvard Business School, and has lectured at management institutions around the world. The Financial Times, Le Capital, Wirtschaftswoche, and The Economist rated Manfred Kets de Vries as one of the world's top fifty leading management thinkers, as well as one of the most influential contributors to human resource management. He is the author, co-author or editor of over fifty books and has published over 400 papers as articles or chapters in books. We discuss the most important shifts needed in leadership, storytelling, Inner Theatre Inventory, authentizotic organisations and some of the other key concepts in his new book: "The CEO Whisperer: Meditations on Leadership, Life, and Change", one of the many books Manfred penned during the pandemic. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to rate/review the show on RateThisPodcast. Otherwise, you can find me @mdial on Twitter.