Podcasts about Stakeholder engagement

In this episode, we chat with Choni Fernández, Chief Sustainability Officer and Customer at PortAventura World, the first carbon-neutral theme park in the world, and now proudly B Corp certified.Choni isn't just ticking ESG boxes, she's leading a cultural shift in how attractions operate. From zero-emissions hotels to renewable energy and deep supply chain work, PortAventura is setting the global standard.In this episode, we dive into the real work behind the headlines. How do you build a sustainability culture that actually sticks? Can you lead without a big green team? And what does digital sustainability really mean?If you're serious about sustainability, or wondering where to start, this is the conversation you need to hear.Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden, with co host Andy Povey and roving reporter Claire Furnival.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Show references:  PortAventura World website: https://www.portaventuraworld.com/nosotros/trabaja-con-nosotrosChoni Fernández on LinkedIn: https://www.linkedin.com/in/choni-fern%C3%A1ndez-veciana/Choni Fernández is Customer, Sustainability and Communications Director at PortAventura World. With a background in Economics and over a decade at BASF, she joined PortAventura in 2007, where she has led Procurement, Logistics, and Sustainability. She spearheaded the company's sustainability strategy, achieving the milestone of B Corp Certification, and now leads the newly created Customer Department to drive a more customer-centric approach. Choni also serves as Catalonia Delegate at DIRSE and is Chair of the IAAPA EMEA Sustainability Committee. Plus, live from the IAAPA Expo Europe show floor, we catch up with:Jakob Wahl, President & CEO of IAAPAhttps://iaapa.org/https://www.linkedin.com/in/jakob-wahl/Elliot Hall from Expression Capital Partners LLPhttps://expressioncapitalpartners.com/https://www.linkedin.com/in/elliot-h-1b804a6a/Matt Barton, CEO / Co-Founder CurtainUp Ltd. & President of Themed Entertainment Association TEA https://www.curtainup.livehttps://www.linkedin.com/in/matt-barton-99a8039/Melissa Oviedo, Chief Executive Officer, Themed Entertainment Association TEA https://www.teaconnect.org/https://www.linkedin.com/in/melissa-oviedo-ruminot-90a63228/Kevin Murphy, Senior VP, Kraftwerk Living Technologieshttp://www.kraftwerk.athttps://www.linkedin.com/in/kevin-murphy-854439/Jacob Thompson, CX Director, Attractions.io https://attractions.iohttps://www.linkedin.com/in/jacob-thompson-icap-151271149/ Transcriptions:  Welcome, skip the queue, to Barcelona.Paul Marden: Welcome to Skip the Queue, the podcast about the world's best attractions and the amazing people that work in them. I'm your host, Paul Marden, and along with my co-host, Andy Povey, and roving reporter Claire Furnival, we're bringing you the latest news from IAAPA Expo Europe in Barcelona.Paul Marden: You join me today tired and just a little bit emotional at the airport after an amazing week at the show.Paul Marden: In this episode, we wrap up our time at IAAPA Expo Europe with a final look back at the show floor buzz. I catch up with Jakob Wahl, Chief Executive Officer of IAAPA, to get his reflections on an unforgettable week, from standout innovations to what's next for the global attractions industry. But first, Andy sits down with Choni Fernandez, Chief Sustainability Officer at PortAventura World, to explore what it really takes to become the first carbon neutral theme park on the planet and why sustainability must be at the heart of guest experience going forward.Andy Povey: So hello, everybody. I'm joined today by Choni Fernandez from PortAventura World. Choni is responsible for sustainability and guest experience and a number of other things, I believe, Choni. Hello and welcome to Skip the Queue. Hello. Choni Fernandez: Thank you very much for your invitation. Andy Povey: So, Choni, you guys at PortAventura World are really leading the industry and probably more than just our industry. In terms of sustainability, you were the first carbon neutral theme park in the world and in '24, the first theme park company to achieve a BCorp certification. Am I right?Choni Fernandez: Yes, you're right. It was, in fact, we are VCOPS since 2022. And yes, we were operational carbon neutral because we reduced our emissions during several years. And after that, we acquired some carbon credits to compensate the result of the balancing emissions. For scope one and two. Yes. So since then we are operational carbon neutral. That is not really an official name, but it's easy to explain what we are doing. Andy Povey: Okay. So what is the official name?Choni Fernandez: The official name, in fact, now that's interesting because it's a big discussion in the European community. We chat the terms we can use or not. In the new CCRG, that is going to change. Some words like green, sustainable, are probably forbidden, words that cannot be used any longer. And you need to speak properly about the impact of your activity without using these words that can lead to a type of greenwashing. And you need to be more clear about when you say, for instance, 'carbon neutral,' you need to say, 'we have reduced emissions, we compensate.' More explanation than just using one word that can be easily misunderstood.Andy Povey: Okay, yeah, yeah. That makes a lot of sense. Just buying carbon credits. You're actually doing something positive. Taking action. Like, is it Europe's largest solar farm?Choni Fernandez: It's the largest solar farm. That was one of the biggest at the source of Europe. And for sure, I guess, is still the biggest in Spain.Andy Povey: The biggest solar farm in Spain.Choni Fernandez: Sorry, in a holiday resort, yes. There are other very big solar plants that they produce energy for third parties, but they are not linked to a tourist industry.Andy Povey: No, that makes absolute sense. So you're generating your own power.Choni Fernandez: We generate 30%. The plant is not big enough and we have some restrictions of the government. So we cannot sell the surplus of energy we produce. So we could only make the plan as big as the low on consumption we have in a period of a year.Andy Povey: That makes absolute sense.Choni Fernandez: So that means that there are several months where we produce 100% energy we need. But then, obviously, in the peak of the season, we need extra energy. We buy from the net, but we always buy green energy from the net, too. Then 100% of the energy we consume is green energy, not coming from non-renewable.Andy Povey: It all becomes much more complicated as you dive into the detail, doesn't it?Choni Fernandez: Yes, yes, yes. Everything is much more complicated. And in Europe, yes, I would say even one step more complicated than the rest of the world because of all the regulations.Andy Povey: So what was it that inspired PortAventura World and how did you persuade PortAventura World to take sustainability so seriously?Choni Fernandez Okay, the history starts really with, I would say, a huge pain point, even when they were designing the park. And it was related to water. We are established in an area where we suffer from water scarcity many periods. So for those designers, they already designed the park with sustainability in mind. So they have created a complex system to recover all water rains in a big tank that is our Mediterranean lake.Andy Povey: Yeah, yeah, yeah.Choni Fernandez: So water was a treasure since the beginning. And they have also in a private-public investment. Take all the gray waters from the park, sending it to a water treatment plant several kilometres far away from the resort, and making the pipe bring the recycled water back to the resort for gardening. So PortAventura was using recycled water since 30 years ago. And that was really the starting point of sustainability at PortAventura. So we start with all the environmental impacts that the activity was going to have. And they created the park open doors in 1995. So in 1997, just two years after that, they have created the Green Team.Choni Fernandez: It's a team from different members of different departments who takes care of the environmental impacts and how they can reduce the use of water, energy and so on. And this team is still working nowadays and takes care of more complex things, certifications, but with the same, I would say, purpose, you know, that is to reduce the environmental impact of the resort, and now we start to regenerate different areas. So it's not producing impact, it's creating positive impact through regeneration.Choni Fernandez: And that was a starting point. But I like to repeat that sustainability has not fixed rules. So that is the story of Pota Aventura, because we are what we are. We are located where we are. But for instance, in the Global Sustainability Committee of IAAPA, SCARBRED was a member of that. And SCARBRED, the sustainability, had not begun for the water scarcity. They don't have this problem.Choni Fernandez: So sustainability there was more linked to the social sustainability, how to integrate communities in the project. So it really depends, again, in that moment, the momentum, you know, that we call. Where you are, who you are, what is your future footprint of your activity in your community and in the environment.Choni Fernandez: So we start with that. And year after year, we consolidate this beginning. So any new activity of PortAventura, it doesn't matter— new hotel, new park, convention centre has always followed the same philosophy that we started in 1997.Andy Povey: Very good.Choni Fernandez: Yes, because I think that this makes the project really coherent, consistent, and resilient. So it's something that we have not done from day to night, you know. It's something that we have. It's like a dish you have cooked in a low, low temperature, you know. Andy Povey: Yeah, yeah, yeah. Slow cooker. Choni Fernandez: Slow cook. That is. Sustainable PortAventura is slow cook. But at the end, you know, the dish is very good cooked and it's good.Andy Povey: Absolutely. And then, as the person responsible for customer experience within PortAventura World, before talking to you, I wouldn't necessarily have put... sustainability and customer experience together in the same group.Choni Fernandez: You're right because, okay, that is something that has changed also through years, you know, so sustainability was linked and happened at PortAventura. It was totally linked to the environmental part. But that is only one third of what sustainability means. Sustainability is also the social impact and obviously the governance.Choni Fernandez: We call also ESG. Okay, it has some difference because it has more financial meaning. But what is clear when you talk, when we talk about sustainability, we talk about the environmental impacts and the social impacts. And the social impacts are the impacts that your activity, our activity has on people. And when we talk about people, we talk about employees, we talk about our community that's surrounding us, we talk about shareholders, we talk about suppliers, and we talk about guests or visitors. And the activity of any company should have a positive impact on these people that are affected by the activity, that they are also called stakeholders.Choni Fernandez: So, and here is the reason why we try to improve every year the guest experience in order to improve this positive impact. And at the end of the day, because we are not NGOs. We strongly believe that a positive impact on the guest experience is going to be translated in future revenues, more attendance for our parks, and makes our resort more resilient because it's more profitable in the long term.Andy Povey: So this really is a sort of a wheel or a cycle. Choni Fernandez: You are right. You are right. You are right. So we really differentiate at PortAventura. I mean, sustainability is also a new angle to see your business. There is the financial angle. And then there is the angle— how your activity affects the difference they hold up. But that is clear that both need to go together. I mean, business and sustainability. In fact... One of the reasons to become a BCorp company is to evolve our mission and vision with a purpose that integrates sustainability in the business model. So it is much easier for us to talk to employees, to talk to suppliers, to talk to guests. About what is the reason why it exists and why it's important to have sustainability included in order, again, to make our business resilient through the past of the years.Andy Povey: So we have a lot of listeners around the world. What would be your advice to someone running a venue that doesn't have the advantage of starting with sustainability right at the heart and from where they started their business? How do you make a start on this?Choni Fernandez: That is a very interesting question. And the first I think any company needs to do is really to understand the stakeholders they are affecting too. Because just with this complete transparent and dialogue with the different stakeholders, you really can understand what is the impact you are producing on them. And from this result, then you know where are your main pain points, where you need to focus first on. Obviously, there are some general rules. Your impact on the environment, as I told you before, normally a new venue has, for sure, clients, or at least customer guests, employees, probably shareholders, and then in another level, suppliers, community, etc.Choni Fernandez: So, and depends what is the situation, you need to start with that. You need to prepare a good analysis because, if not, what could happen? Imagine that you focus a lot on the environmental part and you start with that because you have seen that PortAventura has started with that.Choni Fernandez: But then that is not your problem because you are in an area where your resources are really well controlled or your resort has very good standards, very efficient, because it has done with high technology, but you have an employee problem.Choni Fernandez: You have problems perhaps to attract employees, to retain the talent, or really to make them happy working with you. Then you have to start the sustainability for not the most important topic in your company. So the most important is to understand what the stakeholders need from you and then to prepare. And it's also very interesting, I think, to start, you know, things small.Choni Fernandez: Making small projects that can be consolidated and embedded into the company. Because what is really important in a company is that each department, each area of the company, maintenance, procurement, human resources, marketing, and each of the departments really is doing the part of sustainability they need to, because it is impossible that one person on every team produces all the sustainability that the whole company needs to do.Choni Fernandez: So if sustainability is really not embedded in the activity of each Japan, it's really impossible to be a successful company in terms of sustainability. You know what I mean?Andy Povey: I know exactly what you mean. That rule is so true for so many things, isn't it? You could replace the word sustainability with guest experience or ride safety. Choni Fernandez: Yes, it's the same. Andy Povey: Any number of different things.Choni Fernandez: I always explain when people say, 'but you have done a lot, Choni.' I say, 'no, no, no, no, no.' Choni has not done a lot.Choni Fernandez: Many people are doing a lot, you know. And sustainability managers or directors normally are orchestra directors. But each one needs to play its own instrument so we have a nice music, you know. If not, it does not work at all, you know, like in orchestra. So we need the maintenance guy, really. or the energy manager to really take care of that. And human resources really to prepare inclusivity, et cetera, policies linked to employees. And marketing, doing really an ethic marketing to guests. So, and that is how everyone is really doing a part of the peak and sustainability of the company.Andy Povey: That sounds very familiar and I'm sure for our guests will ring true in many different areas. It's interesting you talk about really understanding where you are. What it is you're doing. We've done some work here in the UK on the sustainability of websites. So by not printing a park map, you obviously save resources, you save paper. But if you put that on a really inefficient webpage, then you're just consuming someone else's electricity. It doesn't make you any more sustainable.Choni Fernandez: And one thing I would like to tell you is that one of the big steps for us was when our investors make the management very clear that investors of the private funds that own PortAventura were asking for sustainable investments. So that was also a way, really, to receive more money from the investors to the owners. And that is very important because when the financial markets really recognise that sustainability is a plus for an investment, then, you know, things change. Things happen. And we had two moments in this company, in my opinion, for us, for sustainability managers, that make this big change in our mindset. Choni Fernandez: One is the world of our shareholders. And that was really a big, big step forward. Because we realised then, 'oh my God, we are sustainable. We can be sustainable. Our sustainability is a lever really to receive more funds to our business.'Choni Fernandez: And the second one was when we have two different businesses, really a B2C— final customer— and a B2E— travel agencies, companies who do their conventions in our convention, et cetera, et cetera. Once upon a time, a company came to PortAventura asking for a quotation for a big convention, European size, very big one.Choni Fernandez: And before receiving the quotation, they asked, 'Please, can you send us your sustainability report?' Because we would like to see if that's the venue where we want to go. Now, everything changed.Andy Povey: Absolutely.Choni Fernandez: Because at first time, sustainability was bringing business to the company. It was not a nice to have, something that we need to have. It was really part of the business. And that changed the history of the, I would say, the sustainability journey of this company when we have both shareholders' commitment and really request to continue on that. And on the other side, we were recognised for our sustainability activity in a business case.Andy Povey: It's very interesting when you get push or pull from both sides. Choni Fernandez: You're right. Then you realise that there is no other way to do that, you know, so you need pushing, pushing.Andy Povey: You're doing a lot of work about education, work, and working with schools, and having to engage them in your journey.Choni Fernandez: That's again the same case, you know. So in our guest segmentation, school groups are one of them. And it is a very important group for us and I guess for other operators too. As we receive many schoolers. But, you know, the teachers, not students, they thought that the trip to PortAventura was really 100% entertainment. And schools were looking for something more cultural, educational.Choni Fernandez: So then, at that moment, we prepare some workshops at the beginning of the day before the park opens. If the park opens at 10, we can deliver a sustainability workshop from 9 to 10. For instance, talking to kids about biodiversity, about waste management, how to produce green energy. So in the solar plant, we don't have only solar panels. We also have some instruments, some elements to explain children how to produce green energy with movement, with wind, with sun, with solar energy. And they can experiment with their hands. With this element, how to produce this green energy. And they understand very well because that is part of the curriculum that they have to study at school. But now they can put it in practice in a different way, in a way... that our industry delivers very well, that is entertainment, you know?Andy Povey: Yes, yeah, yeah.Choni Fernandez: And that is driving more schools to visit us. So again, there is another link with sustainability, more business, more attendance, more revenues.Andy Povey: We're back on the cycle.Choni Fernandez: Yeah, again, the cycle. We close the loop, you know.Andy Povey: Absolutely. Choni, is there something you'd like to leave as a sort of parting message or a final thought to everybody that's listening to the podcast? A single sentence about how they can emulate your success.Choni Fernandez: No, I think that, okay, sometimes in life, you know, for sustainability managers, I mean, and now in the world, perhaps you feel like Talmon, you know, coming up to the river.Andy Povey: Yeah, yeah, yeah.Choni Fernandez: In a difficult situation, but it doesn't matter. So the evidence is so strong that, if you really can close the loop, as we have been talking, if you can really demonstrate and we can close the gap. Between the sustainability impacts and the financial impacts, then sustainability is part of your business. I think that should be the goal— to really don't have sustainability as something nice to have additional to the business. Avoid that at all.Choni Fernandez: Sustainability is part of the business and makes the business more resilient and more profitable in the long term.Andy Povey: Lovely. That's a great message to leave us with. Paul Marden: Now let's hear some of the buzz from the show floor.Claire Furnival: So day three of IAAPA and I've just bumped into Matt Barton. Matt Barton: Hello. Claire Furnival: Matt, you wear many hats.Matt Barton: My day job is I'm the founder and CEO of Curtain Up. I'm also the owner of 7th Sense, a company that makes media servers and pixel management systems. But I'm also the president of the Themed Entertainment Association, better known as the TEA.Claire Furnival: Crumbs, the busy man. I hear you had a party last night. Matt Barton: We did. Yeah, we had a very successful mixer. We have a great relationship with IAAPA and we have a mixer at all of IAAPA's events around the globe. And we bring our members together, usually on the second or third night of the event.Claire Furnival: Anything announced last night at the party?Matt Barton: Yeah, so we announced our next SAIT conference, and SAIT stands for Storytelling, Architecture, Technology equals Experience. So it's a thought leadership conference where we talk about trends in the industry, best practices to follow, that kind of thing. We've just finished our SAIT Asia event just three weeks ago now, and that was in New Zealand this year. And we just last announced that we're going to be in Dubai next year. Again, building on that great relationship we have with IAAPA, we're actually doing it almost like a pre-conference event. So it's tied in with IAAPA Middle East, which is going to be in Abu Dhabi. We're going to be the week before. So people can then come to SAIT, enjoy SAIT with us, and then go straight down to Abu Dhabi for the IAAPA conference.Claire Furnival: What activities is it that the TEA do? What do you offer your members?Matt Barton: So a whole range of things. And what I'm going to do now is introduce our CEO, Melissa. Melissa Oviedo.Claire Furnival: Great to meet you, Melissa. So what is it that TEA offers its members?Melissa  Oviedo: We are really the connection community. The connection community for the design, the makers, the builders, the creators. Everybody who delivers world-class experiences around the world, that's really who we are and what we represent. That can be from theme parks to museums to cultural to location-based entertainment. Claire Furnival: So I understand that the TEA does an annual benchmark report. Melissa  Oviedo: Yeah, we've just rebranded this. This is the TEA Theme Experience Index. This is the 19th year that we're doing this benchmark study. Yeah, it's really exciting for us. And what this is, is this is the annual attendance report that tracks attendance data from around the globe for the top theme parks, water parks, and museums globally. It really looks at trends, so we can understand where are the guests going, where are they spending their time, how are the parks, especially as they're coming new on the market, how do they influence those trends? And we're actually going to be launching this on October 22nd.Claire Furnival: So a couple of questions spring to mind on that one. So first of all, can anybody access the report?Melissa  Oviedo: Yeah, sure can. It's a completely free resource. You can go online. If you're not a member, we just ask for you to fill out a quick form so we know who's downloading the report. And you will have full access to all of the data, and we will have actual books to hand out at IAAPA in Orlando in November.Claire Furnival: The sector's very, very, very lucky to have this piece of research. So can you give us any snippets as to what we might see in the report?Melissa  Oviedo: I think you'll see that the theme parks are really consistent. The big players are still the big players with Disney and Universal really driving the... main attendance data. And then China, with Chimalong Park, really still holding rank at number one water park in the world. We're seeing the attendance coming back in a fierce way in China.Melissa  Oviedo: Outlook is positive. Overall, though, you'll be able to find in the report a lot of the trends that we're seeing. A lot of what we're not only anticipating in 2025, but in the future as well, with all of the developments that are happening. So, really exciting, this year's report. Claire Furnival: And what about 2026? What does that bring the TEA? Melissa  Oviedo: Momentum is high, right? The community continues to look at how they diversify as an organisation or as a business. Theme parks is our core, but we're so much more than just that. So I think you're going to see. More people doing really cool and immersive things in new places. I think the definition of themed entertainment gets broadened and further defined. I think that you're going to see more activity and more collaboration because collaboration is really when the magic happens. And you're going to start to see that even more robustly in 2026 and beyond. Claire Furnival: Sounds exciting. So last thought from you, Matt.Matt Barton: Yeah, I just wanted to touch on a couple of things we've got left in 2025 before we look to 2026. So I mentioned SAIT earlier. We also have our SAIT conference in North America coming up. So that's in October. at Knott's Berry Farm, and that ties in with when we're launching the Global Experience Index. And then in November, we've got our mixer, our international mixer, combined with the IAAPA conference in Orlando. And so on the Tuesday night of IAAPA, we have our international mixer at the Isle of Berk attraction at Epic Universe. We've got the whole land, we've got dinner and drinks, and it's going to be a good one, so make sure you get your tickets in.Claire Furnival: One not to miss. Well, it's fabulous to catch up with both you, Matt, and you, Melissa. So thank you very much for your time.Matt Barton: Thank you.Melissa  Oviedo:  Thank you so much, Claire.Andy Povey: So we're on day three, and I'm sitting here with Elliot Hall, who's one of the founding partners behind Expression Capital Partners. Elliot, hello. Elliot Hall: Hi, Andy. Good to see you. Andy Povey: For our listeners at home, can you just tell me what Expression Capital Partners do and treat me like an idiot because I really don't understand the world of investment banking and all that kind of stuff.Elliot Hall: Okay, so Expression Capital Partners is the advisory firm to Entertainment Investments 1LP. Which is specialising in the entertainment industry. Andy Povey: Interesting. So I understand you're doing some work with Hasbro and in particular things like Monopoly.Elliot Hall: Yes, yes, yes, absolutely. So we're looking to open monopoly-themed hotels and casinos around the world. Andy Povey: Wow. Elliot Hall: Along with many of the different types of brands, as we're rather across their 1000 plus brands. Andy Povey: I understand there's also some sporting connections. Tell us a little bit about, tell us what you can. Elliot Hall: Yeah, so what we can. We are working with some brands that have relationships and contracts for the IP for UEFA, FIFA and the FA. Yeah, so some really exciting products there and businesses. And we are in a position to be able to sign licenses and lease agreements and so on. And we're looking at bringing all of those brands together, either in the same cluster of IP attractions or within one building under one roof. Andy Povey: So, Elliot, you guys really are the people that are bringing the magic together. The IP, the operators, and then working out how someone funds it all.Elliot Hall: Yes, absolutely, yes. Andy Povey: Fantastic.Claire Furnival: So I'm here talking to Kevin Murphy from Kraftwerk Living Technologies. How are you finding the show this year and what do you see the trends for 2026 for you, Kraftwerk or also the industry?Kevin Murphy: I think in many respects, the trend at the moment is survival, which isn't being negative, but the world is a different place from how it was pre-COVID. The industry, though, is very, very alive. There's a lot happening out there. It's good to see the show for full. We actually tried to get a booth this year and couldn't. Everything had sold out. It's busy. People are wandering around with a very positive vein. But there's no doubt that there's— world tensions and there's problems with investment— and it does affect the industry and you know we're not immune from that. Kevin Murphy: But what's been good about this show is that a lot of the partners and Clients that we're working with are starting to announce their new projects. You have to bear in mind, for us, we do high technology behind the scenes in parks and museums and science centres. We can be working on them for many, many years. So we've had projects that have been brewing and they're just starting to get announced now. So what I'm seeing is, although there's concern about the industry, there is a slightly more positive vein coming through. I think the economy is improving out there, investors are starting to come out, and you can make money out of our industry.Claire Furnival: So what in particular have you got going on in 2026? Anything you can talk about and share with us?Kevin Murphy: Well, we're very, very pleased it's been announced, so I can talk about it. Plopsaland, which is a park in Belgium, are working with Mac. And I'm delighted to see that they've just announced, earlier than we expected, we're still working behind the scenes, but they've now announced their new flying theatre. Which will be ready and prepared at the end of 2026 for the 2027 opening.Claire Furnival: Congratulations, that's really, really exciting news.Kevin Murphy: Sadly, a lot of the other projects, I still can't say too, too much, because they may not have announced.Claire Furnival: Yeah, the dreaded NDAs.Claire Furnival: Just bumped into Jacob from Attractions. io. How's the show been for you?Jacob   Thompson: Great. This is my second time at IAAPA in Barcelona. It's been even better than the first time. So the weather's held out. Great conversations, great company. So overall, a success.Claire Furnival: And a little birdie has told me that you have a new feature coming out.Jacob   Thompson: That is true. So, yeah, we have launched a new product this month called GX Pulse. And the idea is it's enabling operators to make sense of all the noise of guest reviews and sentiment by breaking... reviews down from TripAdvisor, Google reviews, their own internal platforms to make sense and map that across a guest journey, specifically for attractions. So it's able to understand sentiment across things like queue management, your attractions, your food and beverage, give you scores and benchmark you against other venues. But most importantly, give you actionable insights to make improvements to the guest experience.Claire Furnival: Brilliant use of data there. Really, really, really good. So is this product now launched?Jacob  Thompson: Yes, yes it is. So we've been demoing it across some attractions at the trade show floor this week and it's had some really positive feedback. This product is completely separate from our core app platform and experience. So even if you don't have a mobile app and don't need a mobile app, this can be valuable for anybody that is looking to understand the sentiment and experience of their guests across their attractions.Claire Furnival: Fabulous. Guest will be seeing you in IAAPA Orlando.Jacob   Thompson: Yes, and I heard there's going to be a great party hosted by Skip the Queue.Claire Furnival: I'm not sure we'll be hosting a party, but we'll certainly be partying.Jacob   Thompson: Well, I'll be there to join you nonetheless.Paul Marden: So we're here for the final day of IAAPA Expo Europe. I've had a whale of a time and I'm sat here with Jakob Wahl, who amazingly, considering three days into this fantastic expo, is still looking fresh and bright. Jakob, please introduce yourself for our listeners who may not know you.Jakob  Wahl: I'm president and CEO of IAAPA, the Global Association for the Attractions Industry. I've done that now for two and a half years, but in total I've been with IAPA for, I think, nearly 15 years.Paul Marden: Wow, so man and boy almost.Jakob  Wahl: Yeah, you know, and I always say the kid in the candy store— I love doing what we do and bringing people together.Paul Marden: How could you not? So this is my first IAAPA. It has been fantastic and stood on the show floor. I think it was yesterday. I was on my own, done so many interviews. I've been bouncing around, but I just had a few minutes by myself and just stood in the middle of it all. Totally is like being a kid in a candy store, the Willy Wonka moment isn't it? Of what this place is like, because it is so fantastic.Jakob  Wahl:  It is and the most wonderful thing about it is, you know, we as an association, we create a framework, but it is actually all of you, our members, who fill it with life. Because everybody comes together. It's just a massive class reunion. People know each other. And the best thing about it is they're all willing to help and support each other. So obviously, the trade show floor is one component, but we have all those networking sessions, the education sessions, safety corners, we have places where people can exchange, depending on what they work in or where they work, and everybody comes together to share. That is so wonderful, because it's not only family-owned parks, small parks, big parks, but it's also the big private equity corporate players. They're all here to really benefit from this platform, and that fills me with pride.Paul Marden: Good. So, as the week draws to a close, what's been the real highlights for you?Jakob  Wahl: How much time do I have? First of all, the people. It's always the people. It's, you know, for me, it's my team coming together from all around the world, putting this together. And then it's... the people coming and creating those education sessions, creating those moments together, sharing their knowledge. That is just wonderful. There's not one specific moment like that, but it happens all the time. Jakob  Wahl: And then one of the highlights for me is always, always, always the opening reception. That is our Tuesday night event, which took place at Tibidabo, this classic historic amusement park on top of Barcelona. We were a little bit concerned Monday. Will it rain? Will it not rain? So we had to rent tents to make sure that everybody will stay dry. And what happens if you're intense? Obviously, it doesn't rain. Jakob  Wahl: There was an expensive insurance, but it turned out to be exactly that evening. And we have been to Barcelona three times now. We have been to the Tibidabo three times and I think I can be pretty sure that when we go back to Barcelona in three years, we will also go again to Tibidabo because, you know, it's just this evening filled with magic and good people.Paul Marden: Excellent. You've had some time wandering the show floors, I'm sure, talking to suppliers, getting a feel for what's happening in the industry. What have you heard from the show floor that you think is going to influence the sector over the year ahead?Jakob  Wahl: I would have loved to ask you that question, actually. What is your impression?Paul Marden: Oh, the blending of tech with real life I find really interesting. We all want to take our kids to attractions because we want to pull them away from their screens. But there's got to be a hook, I think. And in many cases, there are rides or there are amusements of some form that is a skillful blending of that tech with an in-life, in-real-life experience that I think is the hook to get the kids in. But then we're still wrenching them away from the screens. They're doing something for real with family.Jakob  Wahl: Yeah, I think technology enhances the experience. It doesn't replace the experience. I think that is something which is very clear on the show floor, that there are different ways of how you can combine existing attractions with new technology. And we sometimes call it fusion attractions, where you bring several elements into play with each other. And I think that is very important. What we have seen also is an increase in what I would call smart technology. How can you use technology... to improve the guest flow, to make it even smoother. We all want to have a smooth process. It should be easy on the phone. All those things, besides the classic coasters and water slides and inflatables, that is, I think, some area which has really grown on our trade show floor over the past years.Paul Marden: Yeah, absolutely. If you can smooth that process from the moment that they hit the website all the way through, getting them to the experience and then back out the other side and encouraging them to want to return again is really important, isn't it?Jakob  Wahl: And the same is for operations and maintenance, the front of house for the customer, but also the back of house. And we learned some fascinating things. We talked in our leadership breakfast with the CEO of a large park group, and he said, 'There are tools that can now predict 93% of the attendance of every day.' And that is just fascinating because that helps operational planning, that helps food and beverage planning, that helps all those aspects in running a park successfully or running an attraction successfully.Paul Marden: Absolutely. So, as we come to the end of IAAPA Expo Europe, there are many US listeners, I'm sure, also quite a few Brits as well, anticipating IAAPA Expo Orlando in November. Have you got any insider tips or things that we can look forward to in Orlando? Jakob  Wahl: I can say it will be epic. There's quite a significant theme park which opened this year, Epic Universe, which is just down the road from the convention centre.Jakob  Wahl: And we actually have not only... Mark Woodbury is speaking in our keynote in our leadership breakfast. But we also have privatised the park on Thursday evening for the IAAPA Celebrates for four hours. So it is Epic Universe, just for IAAPA members, which will be amazing. I've had the luck to visit the park several times. And I can only tell you, you know, you should be there. The evening before the show opens on Monday, IAAPA has the Legends event, the honorary evening for the Hall of Fame. And this year we're actually inducting five inductees. Among them is Dolly Parton. So if you have ever wanted to meet Dolly Parton. Paul Marden: The real Dolly Parton. Wow.Jakob  Wahl: Yeah, Dolly Parton is getting into the IAAPA Hall of Fame, besides some other really fantastic candidates or inductees. And she will be there to receive that accolade. And as you said, you have many British listeners. Next year, IAAPA Expo Europe is in London.Paul Marden: Now, I'd quite like to do an edit for my family that might be listening, because that did sound quite epic. And we need to be absolutely clear that there's lots of hard work to be done in Orlando, as well as enjoying ourselves at Epic and seeing Dolly Parton.Jakob  Wahl: Yeah, I'm pretty sure we need to Skip the Queue on site for a podcast from Orlando.Paul Marden: Oh, there we go. There we go. I think we should end it there. Jakob, it has been delightful to meet you. I've really enjoyed it. I'm so grateful for being invited to come to IAAPA this year. Bring the podcast here. I've had so much fun. I've learned so much. It's been wonderful. Thank you.Jakob  Wahl: Oh, we love what you do. Thank you, you know, for making the attractions industry present in the digital space. And we are all great listeners of your podcast. So thank you for what you do for us.Paul Marden: Wow, what a week. A massive thank you to IAAPA for hosting us in Barcelona. It was an incredible few days of connection, innovation, and inspiration. We've absolutely loved being part of it. And who knows, maybe we'll see you again sooner than you think. If you liked today's episode, please like us or leave a comment on your podcast platform. It really does help people to find us. And lastly, thank you to all of the team that made these daily episodes and today's wrap-up session. A possibility without the team it could not have been possible to have done this— thank you to Emily and Sami at Plaster, Steve at Folland Co. Wenayn, Claire, and Andy back at Skip the Queue HQ. It has been a delight to be with you and I look forward to seeing you again next week. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

Thabo Shole-Mashao standing in for Clement Manyathela speaks to Phakamile Mbengashe, Head of Department of Communications, Marketing and Tourism at the City of Ekurhuleni to get an update on the tourim stakeholder engagement session happening in Ekurhuleni this morning. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Thabo Shole-Mashao standing in for Clement Manyathela is joined by to Greg Hoffman, Marketing Manager for Birchwood Hotel they discuss the servies offered by Birchwood Hotel. Greg also touched on the Hotel’s contribution to job creating in the city of Ekurhuleni by offering learnership to young people who do not have work experience. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Thabo Shole-Mashao standing in for Clement Manyathela is joined by Lebohang Skhosana from Toca Essentials, a pioneering wellness and cosmetics company that harnesses the power of African indigenous herbs in its processing and manufacturing operations. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Thabo shole-Mashao standing in for Clement Manyathela is joined by Dineo Matsi, Portfolio Chair for Corporate and Shared Services, to discuss the strategic importance of boosting tourism in Ekurhuleni and unlocking its full potential. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Thabo shole-Mashao standing in for Clement Manyathela is joined by Nkosindiphile Xhakaza, Executive Mayor of Ekurhuleni, to discuss the key objectives of the Tourism Stakeholder Engagement Sessions, focusing on enhancing the city's tourism capacity and fostering stronger partnerships with industry stakeholders. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

In this episode of the Safer Chemicals Podcast, host Adam Elwan is joined by Roberto Scazzola, Chair of the Committee for Risk Assessment (RAC), and Maria Ottati, Chair of the Socio-Economic Analysis Committee (SEAC). Together, they unpack the latest updates from the recent committee meetings, with a special focus on the universal PFAS restriction proposal.Listeners will hear about:The finalisation and publication of the background document for the PFAS restriction, and what it means for stakeholders and the committee's ongoing work.Key sector discussions, including electronics, semiconductors, and manufacturing, and the latest on assessing emissions, alternatives, and stakeholder input.The importance of “horizontal issues” that cut across all sectors, such as concentration limits and risk management measures.Progress and timelines for both committees, including upcoming consultations and opportunities for stakeholder engagement.New tasks on the horizon for RAC and SEAC, covering among others, packaging and packaging waste, toys, batteries, and end-of-life vehicles.A special segment on the recent European Court of Justice ruling regarding classification of titanium dioxide, and its implications for scientific opinion-making.The episode wraps up with an invitation for listeners to submit questions or topics for future episodes. If you have questions or topics you would like us to cover in our upcoming episodes, send them to us at video@echa.europa.eu.Useful linksGive feedback Highlights: September meetings of RAC and SEAC**************Subscribe to our YouTube channelSubscribe to our Safer Chemicals PodcastSubscribe to our newsFollow us on:XLinkedInFacebookInstagramBlueSkyVisit our website Disclaimer: Views expressed by interviewees do not necessarily represent the official position of the European Chemicals Agency. All content is up to date at the time of publication.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Suivez le guide pas à pas pour construire un programme de Win/Loss Analysis qui vous permet de rentrer dans la tête de vos prospects et clients.On parle d'un programme qui aligne les équipes et influence les décisions business pour générer + de CA, + de satisfaction et - de churn. Avec Jade Vandelook, Head of CSM - Program Manager chez Diffly, on revient sur les étapes concrètes pour construire un programme utile, exploitable et durable.

Comprenez (vraiment) vos clients grâce au programme Win-Loss. Fini les excuses "c'est trop cher", "C'est pas le bon moment". Jade Vandelook, Head of CSM - partage les clés pour récolter des insights fiables et enfin savoir ce que vos clients ne vous disent pas de prime abord.

The Department of Health and Human Services has made ChatGPT available to all of its employees effective immediately, according to a Tuesday departmentwide email obtained by FedScoop. In that message, HHS Deputy Secretary Jim O'Neill said the rollout of the generative AI platform follows a directive from President Donald Trump's AI Action Plan for agencies to ensure that workers who could benefit from the technology have access to it. “This tool can help us promote rigorous science, radical transparency, and robust good health,” O'Neill said. “As Secretary Kennedy said, ‘The AI revolution has arrived.'” O'Neill provided workers with instructions on how to log on to use the tool, as well as some warnings about how to treat outputs. He told workers to “be skeptical of everything you read, watch for potential bias, and treat answers as suggestions,” and directed them to weigh original sources and counterarguments prior to making a major decision. The General Services Administration has created a new office within the Federal Acquisition Service focused on streamlining the agency's procurement of common goods and services, a GSA spokesperson confirmed Tuesday. Acting GSA Administrator Michael Rigas recently signed the order establishing the Office of Centralized Acquisition Services (OCAS), the spokesperson said, describing it as a “centralized, enterprise-wide approach.” “By leveraging one federal wallet, GSA will deliver significant savings to the taxpayer, greater efficiencies, and reduced duplication, enabling agencies to focus on their core missions,” the spokesperson said in a written statement. GSA senior executive Thomas Meiron will serve as the office's assistant commissioner, the GSA said. Meiron has been with the GSA for over three decades, according to his LinkedIn profile. He most recently served as the acting assistant commissioner for the agency's Office of Customer and Stakeholder Engagement. The move directly supports President Donald Trump's executive order, signed in March, to consolidate federal procurement in the GSA. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

Send us a MessageIn this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in response to organizational growth and community needs. Michelle shares insights from her experience as CEO, emphasizing the significance of engaging stakeholders in the process and ensuring that the mission and vision are actively lived and communicated within the organization and the community.While an organization's mission, vision, and values don't change often, they do need to evolve with the organization.Engaging stakeholders in the revision process is crucial.Behavior standards should be updated alongside mission, vision, and values changes.Organizational identity should reflect current capabilities and future aspirations.Regular reflection on mission and vision can drive organizational excellence.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-Us Learn more - and register - for an upcoming Capstone Leadership Summit: CapstoneLeadership.net/Upcoming-EventsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

How can conversation become a real driver of circular transformation? In this episode, George Marshall explains why conversations are central to circular change and how to design them to build trust, reach across difference, and motivate action. Circular economy strategies often focus on systems and structures but lasting change only happens when people connect new behaviors to their own identity and values. Without shared understanding and engagement, technical solutions risk staying at the surface. Recorded live at the LOOP Forum 2025, his keynote explores how businesses can move beyond top-down messaging to create real dialogue that activates people at every level of an organisation. This episode is part of our series on the LOOP Forum 2025 highlights, bringing you the key ideas and insights from this year's leading Nordic event on circularity.

Summary In this candid live-stream conversation, Andy chats with content creator and project leader Stuart Taylor, the mind behind the Influential PMO platform and the Stuart Taylor Project YouTube channel. They dig into the difference between influencers and thought leaders, how to choose topics that genuinely help practitioners, and what to do when metrics don't match the effort. Stuart shares practical strategies for building professional visibility on LinkedIn and YouTube, including how to craft resonant messages, handle trolls, and focus on service over self-promotion. The discussion also explores Stuart's experiment asking whether AI could manage a project. Spoiler: AI is a strong team member for first drafts and research, but a weak project manager. They wrap with career advice for today's shifting job market, including why to think like an internal consultant and how to future-proof your career by learning in public. If you're looking for insights on personal branding, creator tactics, and AI's real role in project work, this episode is for you! Sound Bites Regarding AI: "It cannot be the project manager. It's spineless. It is a weakling leader." "There is no such thing as a permanent job anymore." “Share what you know and people will be drawn to you for what you are sharing.” “Learn to make a resonating message. Learn how to share value.” “I never did this to become internet famous… What problem do I want to solve? That's it.” “Because you don't understand how the algorithm works. You think your whole network's ignoring you, and in fact, all that's happened is maybe less than 10% of your network has seen the message before the algorithm realized that your message wasn't resonating.” “It will be the penny pinching execs who want to save a few dollars, who will take your job, and they'll replace it with a machine that can do 50% of your job for a fraction of your price, and they'll live with the 50% they can't do.” Chapters 00:00 Start of Live Stream 02:13 Thoughts on Influencers and Thought Leaders 05:28 Deciding on Video Content 07:34 Views and Metrics 14:41 The Creative Process and Challenges 18:28 Sharing Knowledge and Building a Community 18:49 Navigating Social Media: The Good, The Bad, and The Trolls 19:18 Handling Criticism and Building Connections 24:37 The Role of AI in Project Management 29:10 The Future of Work: AI, Automation, and Adaptation 36:24 Staying Curious and Embracing Change Learn More You can learn more about Stuart and his work here: LinkedIn: linkedin.com/in/skt Website: InfluentialPMO.com YouTube: Stuart Taylor Project Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Business Acumen Topics: Leadership, Project Management, Content Strategy, Personal Branding, Career Development, LinkedIn, Artificial Intelligence, Communication, Influence, Stakeholder Engagement, Future Of Work, Creator Economy The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

Lots of Summer Blockbuster reading! Research and Policy Analysts, Michelle and Susanne briefly chat initial takes on the National Development Plan Review and the Summer Economic Statement.   Summer Economic Statement 2025 National Development Plan Review 2025 Report on Stakeholder Engagement and Emerging Themes on Infrastructure Budget 2026 Tax Strategy Group papers NPF Implementation: Housing Growth Requirements

Giles Swan, a long-time UK regulator and crypto policy expert, joins Jordan Walker to unpack how the FCA approaches Bitcoin and the wider crypto landscape. With over 20 years in regulation, Giles shares insights from inside the system, including his work at the FCA and the evolving approach to digital assets.They discuss the thinking behind UK crypto rules, why spot Bitcoin ETFs remain out of reach for retail investors, and how the regulator balances innovation with investor protection. 00:00 - Introduction to Regulation and Crypto 03:04 - Giles Swan's Journey into Crypto 05:51 - FCA's Perspective on Bitcoin and Crypto 08:20 - The Regulatory Process Behind FCA's Decisions 11:02 - Consultations and Stakeholder Engagement 13:53 - The Digital Pound and CBDC Discussion 16:54 - Investor Education and Risk Awareness 19:15 - Comparing Crypto and Gambling Regulations 23:37 - Navigating Regulatory Frameworks in Crypto 24:58 - The Need for Dynamic Regulation 27:15 - Understanding ETFs and Investor Access 28:10 - Barriers to Bitcoin ETFs in the UK 30:15 - The Future of Crypto Regulation in the UK 31:59 - Holistic Approaches to Investor Access 33:52 - Education and Understanding in Retail Investment 35:37 - Comparing UK and US Regulatory Approaches 37:20 - Pushing for Progressive Regulation 39:08 - The Role of DeFi in Future Regulations 40:16 - Engaging with Regulators for Better Outcomes Follow Giles:

Most transformations fail quietly—not from poor planning, but from neglecting one core element: value. In this episode, we uncover the ten components of effective Value Management, from benefits realisation to stakeholder engagement. Learn how to align strategy, measure outcomes, and prove impact at every stage. Whether you're leading digital transformation or scaling innovation, this episode offers strategic insight to help you deliver true business value. 

In this episode of the Econ Dev Show, host Dane Carlson welcomes back Ilana Preuss, founder and CEO of Recast City, for a follow-up conversation four years after her initial appearance on the show. Preuss shares insights on how economic development has evolved and discusses her methodology for helping communities identify and support small-scale manufacturing businesses. The conversation explores how economic developers can create meaningful change with relatively modest investments by focusing on local assets, engaging directly with community members and business owners, and implementing targeted strategies that respond to actual community needs rather than pursuing expensive business recruitment projects. Like this show? Please leave us a review here (https://econdevshow.com/rate-this-podcast/) — even one sentence helps! Ten Actionable Takeaways for Economic Developers Engage directly with small-scale manufacturing business owners to understand their specific needs and challenges before creating programs. Focus on modest, targeted investments ($10K-$20K) rather than expensive business recruitment projects that may not address community needs. Identify and leverage existing local assets and manufacturing businesses already present in your community. Meet with property owners to understand real estate availability and constraints for small manufacturing businesses. Analyze community feedback to prioritize actions that will create the biggest impact based on local goals and beneficiaries. Create short-term wins that build momentum toward longer-term, more complex development projects. Thread the line between community assets, needs, and goals to develop effective priority strategies. Focus on de-risking economic development investments by ensuring projects respond to actual community needs. Build "sticky" communities by creating places where interesting commercial activity takes place and people want to be. Use systematic methods to gather information from stakeholders and translate that into actionable development strategies. Special Guest: Ilana Preuss.

Joelle Tegwen: Why Your Scrum Master Job Needs a Reset with Every Leadership Change Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Joelle shares her experience as a coach and Scrum Master at a small startup where multiple companies had merged over several years. When a new VP with a conservative approach replaced her original sponsor who favored significant change, Joelle failed to adapt her tactics and align with the new leadership's direction.  She emphasizes the critical importance of listening to feedback from leaders and avoiding the anti-pattern of only listening to peers and direct managers instead of higher-level leadership. Joelle explains that whenever you get a new leader, your job essentially starts over again, requiring you to discover their goals and style through interviews about their priorities. She stresses that change happens through people, not just actions, and that pushing too hard creates more resistance. In this segment, we refer to the book The First 90 Days by Michael D. Watkins and the Deep Canvassing Technique.  Self-reflection Question: How do you currently assess and adapt to new leadership styles in your organization, and what steps could you take to better align your change management approach with leadership expectations? [The Scrum Master Toolbox Podcast Recommends]

In this episode of Executive IT, host Evan Kiely and guest JB Snodgrass discuss the intricacies of procurement processes, effective negotiation strategies, the importance of timing and communication, and common pitfalls to avoid when evaluating tools. JB shares insights from his extensive experience in procurement, emphasizing the need for thorough research, stakeholder engagement, and strategic negotiation to secure the best outcomes for organizations.This episode originally aired March 18, 2025

Tuna sustainability is more than a buzzword—it's a complex challenge tackled head-on by the International Seafood Sustainability Foundation (ISSF). In this episode, Susan Jackson, ISSF President, joins host Andrew Lewin to unpack their groundbreaking 2024 Annual Report. From developing biodegradable jelly-FADs to advancing electronic monitoring standards, Susan explains how ISSF works with fishers, corporations, and NGOs to make global tuna fishing more sustainable and transparent. Electronic monitoring takes center stage as Susan discusses how vessel-level cameras and sensors are reshaping compliance in tuna fisheries. She also highlights the Proactive Vessel Register (PVR), which now includes over 1,700 vessels committed to ISSF conservation measures. We dive deep into how financial investments, stakeholder workshops, and scientific research are creating real-world change in the oceans—plus ISSF's ambitious goals for 2025. Website: https://www.iss-foundation.org/ Join the Undertow: https://www.speakupforblue.com/jointheundertow Connect with Speak Up For Blue Website: https://bit.ly/3fOF3Wf Instagram: https://bit.ly/3rIaJSG TikTok: https://www.tiktok.com/@speakupforblue Twitter: https://bit.ly/3rHZxpc YouTube: www.speakupforblue.com/youtube    

 The first 90 days in a transformation role can make or break your success. In this episode, Rob Llewellyn reveals a proven roadmap to build credibility, control, and strategic influence from day one. Learn how to decode organisational dynamics, align with executive intent, deliver quick wins, and shape your leadership narrative. Whether you're starting fresh or resetting mid-journey, this guide is essential for any transformation leader. Tune in to lead with confidence and clarity. 

How can IT and the business work better together—without sacrificing speed, security, or sanity? In this episode of Executive IT, host Evan Kiely is joined by Volker Otto, a seasoned IT executive, to explore how teams can bridge the gap between user experience and technical requirements. They dive into the rise of business relationship managers, mapping the end-user journey, balancing risk with usability, and the power of proactive communication. Whether you're in IT, operations, or leadership, this episode offers real-world insights on building stronger, more strategic partnerships across the organization.

In this episode of iGaming Daily, supported by Optimove, Ted Menmuir is joined by SBC Leaders Magazine and Player Protection Hub Editor, Steve Hoare, as well as DealMeOut's Co-Founder, Jordan Lea, to look into the recent Health and Social Care Select Committee hearing on problem gambling in the UK, The trio unpack the strong reactions and frustrations voiced by key stakeholders. The conversation dissects the statements made by the expert panel, offering critical insights into why many feel the current narrative misses the mark when it comes to understanding the real impact of gambling harm and the lived experiences of affected individuals.A spotlight is also shined on the proposed statutory levy framework and its wide-reaching implications for gambling operators, support services, and public health initiatives. We also challenge the common misconceptions about gambling education and explore why many believe current strategies fall short in truly protecting vulnerable populations. With a call for greater collaboration, accountability, and transparency, the speakers reflect on what's needed to build a more responsible and effective gambling policy landscape in the UK.To read more on what was discussed in today's episode, click on the following link:- https://playerprotectionhub.com/2025/05/treatment-prevention-and-education-leaders-team-up-to-challenge-select-committee-fantasy/Host: Ted MenmuirGuests: Steve Hoare & Jordan LeaProducer: James RossEditor: James RossiGaming Daily is the official podcast of SBC Summit Malta. Taking place from 10-12 June at the Intercontinental in Malta, SBC Summit Malta is the definitive casino and betting event where European companies and professionals converge to explore cutting-edge insights, gain transformative skills, and forge impactful connections with senior decision-makers. Get your tickets now at sbcevents.com.iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service. 

Summary In this episode of the Develop This Podcast, Dennis Fraise interviews Bill Cronin, the President and CEO of the Pasco Economic Development Council. They discuss the Council's recent achievement of becoming an Accredited Economic Development Organization (AEDO). Bill shares insights into the motivations for pursuing AEDO accreditation, the rigorous application process, and the team's involvement. He emphasizes the significance of ethics training and explains the preparation required for the site visit, as well as the importance of engaging stakeholders. The conversation also highlights the recognition the organization has received from the community and offers advice for other organizations considering the AEDO process. Takeaways The AEDO accreditation is a significant achievement for economic development organizations. Accreditation provides a quality seal of approval for organizations. The application process requires thorough documentation and team collaboration. Ethics training is an essential component of the accreditation process. Engaging stakeholders is crucial during the site visit preparation. The site visit allows for a comprehensive evaluation of the organization. Receiving the AEDO designation boosts morale and recognition within the community. Feedback from stakeholders can reveal positive aspects of the organization. The accreditation process encourages continuous improvement. Organizations should not hesitate to pursue AEDO accreditation.

Chris Sims: The Empathy Advantage, How Great POs Connect Teams with Users Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Deep Market Knowledge Creates Team Empathy Brad exemplifies a truly effective Product Owner through his exceptional understanding of end users and customers in the investment management space. What sets Brad apart is not just his deep domain knowledge, but his established relationships with gatekeepers at customer organizations. These connections provide valuable insights that inform product decisions. Most importantly, Brad regularly spends time with the development team, helping them empathize with stakeholders and understand the real-world impact of their work. His user stories consistently focus on actual users and why the requested features matter, creating clear context for developers and fostering meaningful connections between technical work and business outcomes. The Bad Product Owner: The Disempowered Proxy Problem Chris identifies a common anti-pattern: the disempowered proxy Product Owner. This situation occurs when someone performs the day-to-day PO responsibilities for the team, but lacks true authority to make decisions. Instead, an unseen "real PO" holds ultimate control and can swoop in at any time to change priorities or requirements. This arrangement quickly erodes team trust as they realize the proxy must continually defer decisions, creating delays and uncertainty. Chris suggests either empowering the proxy with more decision-making authority while keeping stakeholders appropriately involved, or having the higher-level PO commit to spending sufficient time with the team to fulfill the true Product Owner role themselves. Self-reflection Question: How might you identify and address power imbalances in the Product Owner role within your organization? [Scrum Master Toolbox Podcast Recommends]

In this episode of the Econ Dev Show, host Dane Carlson speaks with marketing consultant Alissa Sklar about effective digital strategies for economic development organizations. They discuss leveraging AI tools while maintaining an authentic voice, website management tips for small EDOs, content amplification through LinkedIn, and how to build partnerships with educational institutions. Alissa offers practical advice for economic developers wearing multiple hats, emphasizing how to maximize impact with limited resources and time. Like this show? Please leave us a review here (https://econdevshow.com/rate-this-podcast/) — even one sentence helps! Actionable Takeaways Use AI tools like ChatGPT to draft content, but always rewrite it to match your organization's voice and verify all information. Amplify LinkedIn posts by having your director and board members repost content with additional commentary to significantly increase reach. Define clear objectives for all marketing content (website visits, downloads, event attendance) before creation. Avoid using auto-translate features that might make your organization appear to have capabilities it doesn't. Partner with local universities or community colleges for mutually beneficial marketing projects. Repurpose and leverage the same content across different platforms to maximize efficiency. Develop a consistent hashtag strategy for your organization's social media posts. Focus website content on what visitors need rather than internal organizational structures. Build relationships with educational institutions to connect with future business leaders. For small EDOs, prioritize quality website content over trying to maintain presence on too many platforms. Special Guest: Alissa Sklar.

Last week I spoke about If you have a team, and they're not a part of your marketing strategy you are truly missing a vital piece of the marketing puzzle.This week, I dive (again) into the critical importance of involving your entire team in the marketing efforts of your business. But also give practical advice of HOW to get them involved.Drawing from my 15+ years of experience, I discuss how creating a feedback loop and ensuring that every team member is engaged can be a game changer for your marketing efforts. I also highlight practical ways to get your team involved, such as having competitions and sharing the business's marketing goals. Whether you have a virtual assistant, contractors, or a larger team, understanding how to integrate marketing into your company's culture is essential for growth.Lastly, I emphasize the impact of internal marketing on creating a positive work environment and growing raving fans both internally and externally.DOWNLOAD MY CONTENT PLANNER - https://becchappell.com.au/content-planner/Instagram @bec_chappellLinkedIn – Bec Chappell If you're ready to work together, I'm ready to work with you and your team.How to work with me:1. Marketing foundations and strategy consultation 2. Marketing Coaching/ Whispering for you a marketing leader or your team who you want to develop into marketing leaders3. Book me as a speaker or advisor for your organisation4. Get me on your podcastThis podcast has been produced and edited by Snappystreet Creative

In this episode, I discuss the importance of strategic planning tailored to the size and needs of your organization with special guest Kate Scherr-Adams. We talk about the significance of stakeholder engagement, diversity, equity, and inclusion (DEI), and how to develop focused, actionable plans. Plus insights on right-sizing your strategic initiatives, making data-informed decisions, and fostering a collaborative environment within your team. Episode Highlights 03:09 Challenges and Changes in Strategic Planning 05:16 Strategic Planning Essentials 07:25 Tailoring Strategic Planning to Organizational Needs 11:31 Importance of Stakeholder Engagement 16:45 Adapting to Organizational Challenges 20:26 Uncovering Organizational Issues Early On 20:58 The Importance of External Perspective 22:15 Strategic Planning vs. Organizational Readiness 24:20 Defining and Engaging Stakeholders 27:41 Collecting and Utilizing Data Effectively 32:47 Incorporating DEI in Strategic Planning Meet the Guest Kate Scherr-Adams, is a strategist, trainer, and facilitator dedicated to helping nonprofits and public-sector organizations navigate challenges and drive meaningful change. With a background in social work and nonprofit management, she founded KS Solutions Consulting in 2011, specializing in professional development, DEI, and workplace wellness. Kate has held senior leadership roles at Business Volunteers Maryland, the Family League of Baltimore City, and more, bringing expertise in strategic planning, board dynamics, and partnership building. She also teaches strategy and community engagement at UMBC. An avid volunteer, nature lover, and community advocate, Kate believes in listening to the birds, not the thunder—an outlook that guides both her work and life. Connect with Kate: website: https://www.kssolution.com/ LinkedIn: https://www.linkedin.com/in/katescherr-adams/ Sponsored Resource Join the Inspired Nonprofit Leadership Newsletter for weekly tips and inspiration for leading your nonprofit! Access it here >> Be sure to subscribe to Inspired Nonprofit Leadership so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! Let us know the topics or questions you would like to hear about in a future episode. You can do that and follow us on LinkedIn.

The AI revolution isn't coming—it's already here. And for Salesforce administrators, this means big changes. AI-powered tools like Einstein and AgentForce are now handling 40-50% of manual tasks, automating processes such as user permissions, report generation, and workflow creation. With AI evolving at an unprecedented speed, the role of the Salesforce admin is shifting from configurator to strategic orchestrator.In this episode of the Salesforce Career Show, hosts Josh Matthews and Josh LeQuire welcome David Forder, founder of Sentia AI, a leading company in AI-powered Salesforce automation. They dive deep into what these changes mean for current and aspiring admins, including what skills will be essential to stay competitive and thrive in an AI-driven ecosystem.Beyond just automation, the panel explores how AI governance, DevOps practices, and business analysis will shape the next generation of Salesforce careers. Whether you're a seasoned admin or just breaking into the ecosystem, this episode provides the critical insights and strategies you need to future-proof your career.Key Topics Include:How AI is transforming the Salesforce admin role (and what's next).Why Einstein GPT and AgentForce will redefine Salesforce workflows.The new skillset admins must develop to stay competitive.The rise of AI governance and its impact on Salesforce professionals.How DevOps and automation are becoming essential skills for admins.The 30% drop-off prediction: Why admins must adapt or risk being left behind.How AI can increase admin salaries by up to 22%—if leveraged correctly.What companies expect from admins in 2025 and beyond.This episode is brought to you by Josh Matthews: thesalesforcerecruiter.comFor more terrific content, join our social network and get connected to our Salesforce community.Visit Salesforce Career Show: salesforcecareershow.comConnect with SalesForce Staffing on LinkedInConnect on LinkedIn: Josh MatthewsFollow us on Twitter: TheJoshForceSubscribe to our YouTube ChannelChapters:00:00 - Welcome and Introduction to AI's Impact on Admins 00:07 - The AI Revolution: Why It's Changing the Salesforce Ecosystem Now 00:25 - Einstein GPT, AgentForce, and the Future of Automation 00:54 - The Admin Role Shift: From Configurator to Strategic Orchestrator 01:17 - The Salesforce Career Show's New Name & Format Announcement 01:41 - Introduction to Guest: David Forder, Founder of Sentia AI 02:28 - How Sentia AI is Innovating AI-Powered Salesforce Workflows 03:09 - What AI Means for Admins: Opportunities & Risks 05:30 - How AI Will Automate 50% of Current Admin Responsibilities 06:41 - Admin Survival Guide: The Skills You Must Learn Now 09:35 - Why DevOps is Becoming Essential for Salesforce Admins 12:44 - AI Governance: What Admins Need to Know About Data & Ethics 14:09 - The 30% Reduction in Admin Jobs: Who Will Be Left Behind? 17:54 - How Admins Can Become AI Experts (And Secure a 22% Pay Raise) 22:37 - The Business Impact of AI: How to Align with Company Needs 25:45 - The Role of AI in Business Analysis and Stakeholder Engagement 31:05 - What Hiring Managers Now Expect from Salesforce Admins 36:28 - Actionable Career Advice: How to Stay Relevant in

Wer treibt in den Unternehmen die nachhaltige Transformation wirklich voran? HR? Die Geschäftsführung? Oder am Ende doch der regulatorische Druck? In dieser Podcastfolge spricht Henrik mit Joris Lenssen, Director bei Scholz & Friends Reputation und Experte für Nachhaltigkeitsstrategie, CSRD & ESG. Mit über 15 Jahren Erfahrung in Nachhaltigkeit, Stakeholder-Engagement und Reporting kennt er die Entwicklungen aus erster Hand.

Karen Suarez: How to Design Communication Channels to Protect Agile Team Focus, and Avoid Interruptions Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. As a first-time Scrum Master managing a team of 15-20 people, Karen focused primarily on protecting them from constant interruptions in their open office space. However, she soon realized this approach was creating barriers between the team and stakeholders. Karen developed strategies to balance protection with accessibility by establishing "office hours" when the team could be interrupted, creating dedicated communication channels (like Slack) to collect stakeholder questions, and always including the Product Owner when change requests came in. This balanced approach maintained team focus while keeping communication lines open. In this segment, we refer to the Coach Your Product Owner e-course, available to all who need to support their product owners with understanding, and adopting an Agile way of working. Self-reflection Question: How might creating structured interruption times help your team maintain focus while still remaining accessible to stakeholders? Featured Book of the Week: The Scrum Guide Karen recommends repeatedly reading The Scrum Guide throughout your Agile journey. She finds she learns something new with each reading as her interpretation evolves with experience. Karen also highlights "Inspired: How to Create Tech Products Customers Love" by Marty Cagan, which helped her better understand the Product Owner role and gave her practical tools to support POs in their responsibilities. About Karen Suarez  Karen is a dedicated Scrum Master with a long experience driving agile transformations and fostering high-performing teams. She is passionate about continuous learning, and excels in aligning agile practices with organizational innovation. You can link with Karen Suarez on LinkedIn.

Director to Director: Stakeholder Engagement Join host Donald Forgione on the Tailgate as he welcomes Craig Seaver, retired Park Ranger and former Director of Virginia State Parks, for an insightful conversation on the power of community engagement. With decades of experience in stakeholder relations, Craig shares proven strategies for building strong, lasting partnerships with communities, advocacy groups, and elected officials. In this episode, Craig and Donald discuss: ✅ The importance of stakeholder engagement in park and recreation management ✅ How to foster relationships with key partners and decision-makers ✅ Effective strategies for public relations and advocacy ✅ Lessons learned from years in leadership—from field ranger to director ✅ Real-world examples of successful community collaborations Whether you're a park professional, public servant, or leader in outdoor recreation, this episode is packed with practical advice on navigating partnerships, earning trust, and leveraging relationships to support parks and public lands.

In this episode of Executive IT, host Evan Kiely and guest JB Snodgrass discuss the intricacies of procurement processes, effective negotiation strategies, the importance of timing and communication, and common pitfalls to avoid when evaluating tools. JB shares insights from his extensive experience in procurement, emphasizing the need for thorough research, stakeholder engagement, and strategic negotiation to secure the best outcomes for organizations.

Global Agile Summit Preview: Unifying Strategy, Discovery, and Delivery in Product Development With Roman Pichler In this BONUS Global Agile Summit preview episode, we explore a crucial topic that's shaping how we approach product development—sometimes in ways that serve us well and sometimes in ways that hold us back.  There's a growing trend in our industry to explicitly separate strategy, discovery, and delivery into distinct activities or even different teams. On the surface, this seems logical: strategy decides the right thing to do, discovery figures out how to do it, and delivery gets it done. But is this division actually helping us? Or is it creating barriers that make great product development harder? The Origins of Product Discovery "I think it's partly based, at least on Marty Cagan's work, and his insight that many teams are very much focused traditionally on delivering outputs, on writing code. And I think his original intention was to say, 'Let's not worry about creating outputs. Let's also make sure that what we creating makes sense.'" Roman Pichler shares insights on how the concept of product discovery emerged as a reaction to teams being overly focused on outputs rather than outcomes. He explains that conceptually distinguishing between product strategy, discovery, and delivery can be helpful—much like organizing clothes into different sections of a wardrobe. However, in reality, these activities must be connected, informing and guiding each other rather than existing as sequential steps. The Risks of Separating Product Strategy, from Discovery, and from Delivery "If we have a group of people who takes care of strategic decisions, a different group focusing on product discovery, and another group—the tech team—who focuses on product delivery, and those groups don't talk as much as they could and should do, then suddenly we have a sequential process and handoffs." One of the primary challenges with separating strategy, discovery, and delivery is the risk of creating handoffs between different teams. Roman highlights how this sequential approach can slow down value creation, lead to knowledge loss, and increase the likelihood of introducing mistakes. This separation can create barriers that ultimately make product development more difficult and less effective. In this segment, we refer to the podcast interview with Tim Herbig on the concept of Lateral Leadership, and how that is critical for product people. Integrating the Work Streams "What I usually use as a visualization tool is three work streams: a strategy work stream, a discovery work stream, and a delivery work stream. The strategy stream guides the discovery stream. The discovery stream guides the delivery stream, and then the delivery stream informs the discovery stream, and the discovery stream informs the strategy stream." Rather than seeing strategy, discovery, and delivery as separate phases, Roman suggests visualizing them as parallel work streams that continuously inform and guide each other.  This approach recognizes that strategy work doesn't just happen at the beginning—it continues throughout the product lifecycle, adapting as the product evolves. By integrating these work streams and ensuring they're interconnected through feedback loops, teams can create a more cohesive and effective product development process. The Power of Collaboration "The important thing is to make sure that the different areas of work are not disjointed but interlinked. A key element to make that work is to use collaboration and teamwork and ensure that there aren't any handoffs, or avoid handoffs as much as possible." Collaboration and teamwork are essential to successfully integrating strategy, discovery, and delivery. Roman emphasizes the importance of bringing product people—who understand customer needs, business models, and stakeholder relationships—together with tech teams to foster innovation and create value. This collaborative approach helps overcome the challenges that arise from treating these activities as separate, sequential steps. Building an Extended Product Team "Form a big product team, a product team that is empowered to make strategic decisions and consists not only of the person in charge of the product and maybe a UX designer and a software developer, but also key business stakeholders, maybe somebody from marketing, maybe somebody from sales, maybe a support team member." Roman advocates for forming an extended product team that includes not just product managers, designers, and developers, but also key business stakeholders. This larger team can collectively own the product strategy and have holistic ownership of the product—not just focusing on discovery or delivery. By empowering this extended team to make strategic decisions together, organizations can ensure that different perspectives and expertise inform the product development process. Practical Implementation: Bringing it all Together "Have regular meetings. A specific recommendation that I like to make is to have quarterly strategy workshops as a rule of thumb, where the current product strategy is reviewed and adjusted, but also the current product roadmap is reviewed and adapted." Implementing this integrated approach requires practical mechanisms for collaboration. Roman recommends holding quarterly strategy workshops to review and adjust the product strategy and roadmap, ensuring they stay in sync with insights from development work. Additionally, he suggests that members of the extended product team should attend monthly operational meetings, such as sprint reviews, to maintain a complete understanding of what's happening with the product at both strategic and tactical levels. Moving Beyond Sequential Thinking "Unfortunately, our software industry has a tendency to make things structured, linear, and assign ownership of different phases to different people. This usually leads to bigger problems like missing information, problems discovered too late that affect 'strategy', but need to be addressed in 'delivery'." One of the challenges in adopting a more integrated approach is overcoming the industry's tendency toward linear, sequential thinking. Roman and Vasco discuss how this mindset can lead to issues being discovered too late in the process, after strategic decisions have already been made. By embracing a more iterative, interconnected approach, teams can address problems more effectively and adapt their strategy based on insights from discovery and delivery. About Roman Pichler Roman Pichler is a leading product management expert specializing in product strategy, leadership, and agility. With nearly 20 years of experience, he has coached product managers, authored four books, and developed popular frameworks. He shares insights through his blog, podcast, and YouTube channel and speaks at major industry conferences worldwide. You can link with Roman Pichler on LinkedIn and check out the resources on Roman Pichler's website.

Facilitation isn't just about guiding a process—it's about creating meaning. And in this episode, Jim Kalbach, author of The Jobs To Be Done: Align Your Markets, Organization, and Strategy Around Customer Needs, shares how facilitation and Jobs to Be Done (JTBD) go hand in hand.We dive into the art of moving from insight to action, exploring how facilitators and leaders can use JTBD to break through assumptions, foster collaboration, and design experiences that truly serve the people they're meant for.Jim shares his own journey—from journey mapping to facilitation—revealing how shifting the focus from solutions to human needs changes everything.Find out about:Why facilitation isn't just about neutrality—it's about shaping meaningful outcomesThe power of customer journey maps as tools for conversation and sense-makingHow Jobs to Be Done helps teams focus on real human needs, not just solutionsWhy co-creation leads to better collaboration, alignment, and decision-makingHow to avoid “workshop amnesia” and keep momentum alive after a sessionPractical ways to embed customer-centric thinking into everyday workDon't miss the next episode: subscribe to the show with your favourite podcast player.Links:Watch the video recording of this episode on YouTube.Jobs to be Done ToolkitConnect to GUEST:Jim on AmazonLinkedIn Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.In the episode, Andreea discusses:Her career journey from Romania to Austria, focusing on personal growth,Relocating involves challenges, growth, decision-making and family support,Starting with ITSM in 2019 and growing the platform with 10+ modules,How governance, operating models and health checks ensure platform success,Why ITSM is her favourite module due to its foundational role,Starting with a pilot for Gen AI using personas, feedback and agility,Implementing Gen AI through weekly sprints, testing and user sessions,Observing efficiency gains and time savings led to adopting Gen AI,Why slowing down helps growth, reflection and overcoming challenges,Advice to embrace fear, take risks and growth will follow

Summary In this conversation, Andy interviews Dave Garrett, a senior advisor to the CEO at Project Management Institute (PMI). They discuss the evolving definitions of project success, emphasizing the need to go beyond traditional metrics of scope, time, and cost to include value and customer-centric outcomes. Dave shares insights from his extensive experience and PMI's research, introducing the Net Project Success Score (NPSS) and strategies to enhance project success. Topics include the importance of managing perceptions, owning project success beyond metrics, relentlessly reassessing project parameters, and expanding perspectives. The conversation also explores the impact of AI on project management, practical applications of generative AI, and how project managers can leverage these tools to improve effectiveness. Wondering what the future of project management looks like? Join us for this discussion! Sound Bites "Value is a tricky thing to pin down." “The Sydney Opera House is a classic example of a project that was considered a failure for a very long time because of cost overruns. It overran from a time perspective, even to a point where the public was very upset about it… over time became known as one of the more successful projects ever." "Project success is not binary." Our research found that your project success score will double if you do three things: if you set goals up front, if you put in place a system of measurement that aligns and guides decision making, and if you track progress along the way." "Success can't be, 'I guess we didn't suck!'" Chapters 00:00 Introduction 01:18 Start of Interview 01:30 Dave's Backstory 03:22 What Dave Does at PMI 03:59 Defining Project Success Beyond Traditional Metrics 08:03 Perception and Success 14:50 Introducing the Net Project Success Score 19:11 MORE Framework for Project Success 23:13 The Value of Being Customer-Centric 24:28 AI's Role in Project Management 31:31 PMI Resources 34:21 End Of Interview 34:39 Andy Comments After The Interview 38:58 Outtakes Learn More You can learn more about Project Management Institute at pmi.org. For more learning on this topic, check out: Episode 424 with Karla Eidem, who joined us to talk about project management trends. Episode 319 with Sierra Hampton-Simmons from PMI about the PMP exam. Episode 253 with one of the most passionate advocates of PMI: Lee Lambert Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working Topics: Project Management, Value, Success Metrics, Stakeholder Engagement, AI, PMI, Research, Project Success

There are $200 trillion of investable assets across the global financial system, affecting the decision-making of businesses and the lives of billions of people. So in this challenging financial environment, how are major banks, asset managers and investors focusing on adaptation and resilience to guide investment decisions? On today's program, Nikki Gwilliam-Beeharee, Head of Stakeholder Engagement at the World Benchmarking Alliance, walks us through their process for benchmarking how 400 of the largest companies in the global financial system are scaling adaptation to climate risks in the next decade.

Diane Schwartz, CEO of Ragan Communications, discusses the role of communications in business, the importance of aligning communication goals with business goals, and how to build and maintain a strong brand reputation. She also provides insights on working with communications firms and managing expectations.

Become a channel member: https://www.youtube.com/channel/UCELCl88w2kYtsRFeqD0nB9w/joinInstagram: https://www.instagram.com/throp/https://www.thropmedia.comThis session, presented by Mr. Bryson, Senior Director at the Airport Authority of Jamaica, was recorded live during the Throp-X 2024 Jamaica Investment Conference. If you're curious about Jamaica's future, tourism growth, and the transformative potential of this new airport, this is a must-watch!0:00 - Intro4:05 - Montego Bay's Growth Limitations6:10 - Feasibility Studies: Can the Current Aerodrome Work?8:29 - Little London Chosen as the Airport Site10:15 - Economic Growth and Job Creation Opportunities13:05 - Stakeholder Engagement and Local Concerns15:50 - Public-Private Partnership: A Proven Model20:24 - Construction Timeline: What to Expect26:50 - Vision for Negril's Future: Community and DevelopmentPower Point Presentation: https://forms.gle/xCCcPA4DZaSnCbJ58In this special presentation, we take an in-depth look at the proposed Negril International Airport, a monumental development poised to transform travel, tourism, and economic opportunities in western Jamaica.

The best leaders are masterful communicators. They advance the aspirations of their companies with compelling, singular narratives that inspire a wide range of internal and external stakeholders. In this episode, we’re joined by three CEO and stakeholder relations experts who share their research into how CEOs can foster deeper dialogues and more meaningful connections with their wide range of stakeholders. Blair Epstein is a partner in our Bay Area office and a leader in our CEO Excellence Practice. Julia McClatchy is a partner in our Philadelphia office and a leader in our Growth, Marketing, and Sales Practice, and Eric Sherman is an expert based in our New York office who co-leads our CEO communications work. Related Insights How the best CEOs build lasting stakeholder relationships The CEO’s essential checklist: Questions every chief executive should be able to answer CEO Excellence: The Six Mindsets That Distinquish the Best Leaders from the Rest The Journey of Leadership: How CEOs Learn to Lead From the Inside OutSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

For this episode, I'm exploring why most companies fail at feedback by lacking clear processes, failing to act on input, and overcomplicating collection methods, while also highlighting best practices for building scalable, repeatable mechanisms that create lasting impact. You can find more information at https://buckleyplanet.com/2025/01/collabtalk-podcast-episode-160-on-stakeholder-engagement-and-scalable-feedback/

How do you build trust and alignment with stakeholders to ensure product success?  In this episode of the Pragmatic Product Chat Series, we're joined by Bruce McCarthy, renowned product management expert and author, to explore the often-overlooked art of stakeholder management. Drawing insights from his latest book Aligned: Stakeholder Management for Product Leaders, Bruce emphasizes that product management isn't just about creating roadmaps and specs—it's about fostering collaboration, building trust, and managing expectations across teams.  Bruce introduces key concepts like "sharp skills"—the soft skills critical for stakeholder engagement—and the "stakeholder canvas," a practical tool for mapping stakeholders and understanding their motivations. From co-creating strategies to navigating difficult stakeholder relationships, Bruce offers actionable advice to help product managers elevate their collaboration and communication skills.  Tune in to learn how to manage stakeholders effectively and align teams around shared goals for better product outcomes.  For detailed takeaways, show notes, and more, visit: www.pragmaticinstitute.com/resources/podcasts  Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Learn more at www.pragmaticinstitute.com. 

Younju Lee is from South Korea and based in Paris, France. She is a Masters student for Environmental Policy as well as an intern with the Stakeholder Engagement team at United Nations Climate Change.  The United Nations is working around the world to cut emissions, pursue nature-based solutions, extend sustainable energy and invest in resilient cities, among many other initiatives. One of the most pressing initiatives is The Paris Agreement, which is a legally binding international treaty on climate change. It was adopted by 196 Parties at the UN Climate Change Conference (COP21) in Paris, France, on 12 December 2015. It then, entered into force on 4 November 2016. Its overarching goal is to hold “the increase in the global average temperature to well below 2°C above pre-industrial levels” and pursue efforts “to limit the temperature increase to 1.5°C above pre-industrial levels.” However, in recent years, world leaders have stressed the need to limit global warming to 1.5°C by the end of this century.  With Younjun we talk about her experience working with the UN, the Paris Agreement, her contributions, challenges of working with an international organization, and COP29. Contact and connect: younju.lee@sciencespo.fr    Paris Agreement: https://unfccc.int/process-and-meetings/the-paris-agreement

Send us a textIn this episode, Christopher Hull sits down with Dr. Paulie to share his journey from the classroom to becoming a leader in educational innovation. As a former teacher, Christopher understands the challenges educators face every day and uses that experience to drive meaningful change in K-12 education. Together, he and Dr. Paulie dive into what it takes to empower teachers, improve student outcomes, and turn data into tools that truly support learning.Christopher opens up about his mission to create a better educational experience for everyone involved—students, teachers, and administrators alike. He discusses how his firsthand experiences shaped his vision and commitment to making a difference where it counts most: in the lives of students and the educators who support them. Tune in for an insightful conversation on rethinking education through passion, purpose, and practical solutions.Click here to learn more about OTUS

Meet Heather. She's the powerhouse behind Pause for Change and co-creator of The Possibility Project. She's here to share her PAUSE Framework, a proven method for creating real, lasting change. This framework helps nonprofits co-create innovative solutions that truly serve their communities

Tammy Watchorn - The Change Ninja Handbook   Join us in this episode as we welcome Dr. Tammy Watchorn, the author of 'The Change Ninja Handbook.'  Dive into an interactive exploration of change-making, based on real-life case studies.  Discover the most common challenges faced by change leaders, the importance of understanding organizational dynamics, and the human element in leading change. Learn about the critical tools and techniques to transform your approach and make a meaningful impact in your organization. This episode is a must-listen for anyone navigating the complexities of organizational change.   00:00 Introduction to the Change Ninja Handbook 00:15 Welcoming the Author: Tammy Watchorn 01:03 Challenges in Public Sector Change Leadership 02:13 Understanding People in Change Management 03:16 Navigating Organizational Systems and Processes 06:08 The Importance of Individual Stakeholders 08:02 Interactive Game and Recognizable Characters 12:25 The Reality of Driving Change 15:49 Personal Experiences and Lessons Learned 30:15 Creating Innovative Spaces 36:24 Navigating Workplace Challenges 37:29 The Importance of Stealth in Change Management 38:22 Building Resilience and Thick Skin 38:54 The Power of a Support Network 39:46 Defining Innovation and Change 40:20 Introducing Eddie Obeng and Qube 41:22 Innovating the Health Service 42:30 Scaling Innovation from the Ground Up 43:37 Handling Unexpected Projects 44:52 Earning and Using Brownie Points 46:23 Understanding Types of Change 47:09 The Four Types of Change 49:05 The Fog of Transformation 52:43 Aligning Teams with the Five P's 01:00:45 Celebrating Small Wins 01:03:52 Final Thoughts and Future Plans   Link to Aidan McCullen for Keynotes, workshops and event MC.   The Reinvention Summit    Find us on Substack for Shownotes and competitions:   Find Tammy Watchorn:    Innovation Leadership, Change Management, Organizational Transformation, Adaptive Mindset, Cultural Change, Ninja Thinking, People-Centric Innovation, Stakeholder Engagement, Workplace Collaboration, Systemic Challenges, Creative Problem Solving, Psychological Safety, Human-Centered Design, Incremental vs. Radical Change, Resilience in Innovation

Summary In this episode, Andy interviews Laura Barnard about her book, The Impact Engine: Accelerating Strategy Delivery for PMO and Transformation Leaders. They discuss Laura's journey in setting up PMOs, the common mistakes and resistance faced, and the importance of change management and mindset in driving success. Laura introduces the Impact Engine system, a framework she developed to help organizations deliver sustainable value. The conversation also covers how project managers can become strategy navigators and effectively communicate with stakeholders. It's a fun, practical discussion that will help improve your ability to lead teams and deliver projects. Sound Bites "People are not actually resistant to change. They are resistant to having change done to them." "A lot of what we teach first is that you have to shift the way you think about the work you do... and really become what we call the strategy navigator for the organization." "Give them what they want before you give them what they need" "It's not just about the templates, tools, and process that you're creating. It's about the business problems you're solving." "I wish I had me when I was you. I wish I had somebody who would say don't do this, do this instead... I needed to help them so that they can have an easier path than I had." "Knowledge alone is not power. It's the application of that knowledge where you make a real impact. If you do the work, you will see the results." Chapters 00:00 Introduction 02:00 Start of Interview 02:27 Laura's Journey in Building Her First PMO 04:40 Common Mistakes in Setting Up a PMO 09:29 The Impact Engine System 15:21 Myths About Change Management 20:50 Give Them What They Want, Not What They Need 27:57 Understanding Transparency and Impact 29:34 Measuring Success and Stakeholder Engagement 34:46 How Laura Seeks Continual Learning and Personal Growth 39:44 End of Interview 40:15 Andy Comments After the Interview 46:47 Outtakes Learn More You can learn more about Laura and her book at IMPACTEngineBook.com. Prepare to Pass Your Project Management Certification Exam We regularly help people just like you prepare and pass their PMP and CAPM certification exams. If you or someone you know is thinking about pursuing project management certification, contact us! We'd love to help you earn your credential. Learn more and enroll at i-leadonline.com/PMSeries. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Project Management, PMO, Change Management, Leadership, Business Transformation, Strategy Delivery, Continuous Learning, Organizational Change The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

Grace Vandecruze: A Wall Street trailblazer, corporate board member, and mountain climber who's scaled 25 peaks across 3 continents while revolutionizing the insurance industry.Make sure to check out Grace's “Become a Wealth Builder” at https://wwamasterclass.comChange Ready is an original series brought to you by Behind the Human & Malosi. A series where we do everything possible to future-proof your mind and thrive in an era of unprecedented change.   ___How Prepared is Your Team for the Next Big Disruption? Future-proof your team with Malosiminds.com Get your copy of Personal Socrates: Better Questions, Better Life Connect with Marc >>> Website | LinkedIn | Instagram | Twitter Drop a review and let me know what resonates with you about the show!Thanks as always for listening and have the best day yet!*A special thanks to MONOS, our official travel partner for Behind the Human! Use MONOSBTH10 at check-out for savings on your next purchase. ✈️*Special props

Welcome to another episode of Passion Struck! Today, we delve into the intricacies of communication, project management, and team dynamics with our remarkable guest, Clint Padgett, CEO and President of Project Success. Clint is also the author of "How Teams Triumph: Managing by Commitment" and the host of the "Conversation with Clint" podcast on the Forbes Podcast Network.He shares insights on managing by commitment rather than micromanagement, fostering trust and accountability within teams. Clint also discusses the unique challenges and complexities involved in planning major global events like the Olympics, highlighting the importance of collaboration and face-to-face interactions in building successful project teams. Through his experiences and expertise, Clint provides valuable strategies for maximizing team performance and achieving project success.SponsorsBabbel is the new way to learn a foreign language. The comprehensive learning system combines effective education methods with state-of-the-art technology! Right now, get SIXTY percent off your Babbel subscription—but only for our listeners, at Babbel dot com slash PASSION.--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today!  Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Melanie P. Smith Reader's Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss the opportunity to transform your life with these powerful principles!Full show notes and resources can be found here:  https://passionstruck.com/clint-padgett-on-team-performance-excellence/In this episode, you will learn:you will learn about the importance of communication,the power of face-to-face conversations in breaking down silos,the significance of managing by commitment rather than micromanagement,and insights into the complexities of planning for major global events like the Olympics.All things Clint Padgett: https://clintonmpadgett.com/Catch More of Passion StruckWatch my solo episode on The 6 Key Steps to Bold Risk-Taking for Personal Growth.Can't miss my episode with Jacob Morgan on the Vital Power of Leading With VulnerabilityListen to my interview withJames Rhee On How You Lead Change through KindnessCatch my interview with Gerry Hussey on How You Lead Yourself to Infinite PotentialListen to Seth Godin on Why We Need Systems Change to Save the PlanetLike this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!