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Anfisa Bogomolova, a product designer and the host of Honest UX Talks, reflects on how AI is dissolving the boundaries between UX design and UX research. She explains how role expectations are shifting and what role she expects UX researchers to play in the future. She also muses on the form of future collaboration between UX research and design roles and gives wonderful advice for junior UX folks.
Depuis quelques mois, j'entends de plus en plus cette phrase chez des designers expérimentés :“Je crois que je n'ai plus envie de faire ce métier.”Dans cet épisode, je te parle d'Élodie, UX Designer Senior dans depuis 17 ans, et de Xavier, UI Designer Senior qui commence sérieusement à regarder des métiers complètement différents du design.Parce qu'aujourd'hui, beaucoup de designers seniors ne sont pas juste fatigués.Le vrai sujet est souvent beaucoup plus profond.Dans cet épisode, je t'explique :pourquoi certains designers commencent progressivement à décrocher émotionnellementce qui use mentalement après 10 ou 15 ans de métierpourquoi certains ne se reconnaissent plus dans leur manière actuelle de travaillerpourquoi les changements du marché créent autant d'anxiétéet pourquoi beaucoup de designers n'ont jamais vraiment pris le temps de se demander ce qu'ils veulent encore construire aujourd'huiJe parle aussi de Clément, qui est arrivé dans l'accompagnement complètement vidé, et de la manière dont il a progressivement retrouvé une direction plus claire.À la fin de l'épisode, je vais aussi partager une idée importante : parfois, le problème n'est pas le métier … mais le contexte dans lequel tu l'exerces depuis trop longtemps.Ce que tu vas comprendre dans cet épisode : Pourquoi certains designers seniors perdent progressivement le lien avec leur métierCe qui fatigue profondément après plusieurs années dans le design produitPourquoi beaucoup continuent “en automatique”Pourquoi certains regardent des métiers totalement différentsCe qui crée aujourd'hui autant de fatigue mentale dans les équipes designEt pourquoi reprendre du recul devient indispensable après plusieurs années de métier.Aujourd'hui, les vraies questions sont :est-ce que tu es encore connecté à ce que tu fais ?est-ce que tu continues par envie … ou seulement par habitude ?dans quels contextes tu ne veux plus travailler ?qu'est-ce que tu aimerais encore défendre aujourd'hui dans ton métier ?Si tu t'es reconnu dans cet épisode, ne reste pas seul avec ça.Je propose des accompagnements pour t'aider à débloquer concrètement ton portfolio et ta recherche.Contacte-moi en DM sur Linkedin : https://www.linkedin.com/in/laurentgallen/UX Design, UI Design, Product Design, Designer Senior, Carrière Designer, Fatigue professionnelle, Recherche emploi UX, UX Podcast, Podcast Design, Design+, Laurent Gallen, UX Career, Product Designer, UI Designer, UX Designer, Design Leadership, Repositionnement professionnel, Burnout, Designer, Recherche emploi, Design carrière, LinkedIn DesignerDesign + est le podcast pour tous les designers UX, UI et Product.Dans la saison 12, on remet les pendules à l'heure sur ta carrière, sur ton positionnement et ton rapport au travail.
Tu décroches des entretiens. Parfois même plusieurs.Ton portfolio fonctionne.Ton CV fonctionne.Ton profil LinkedIn fonctionne.Et pourtant … tu ne signes aucun contrat ! Dans cet épisode, je te parle de Claire, Senior Product Designer avec 8 ans de métier et de Mehdi, UX Researcher Senior depuis 15 ans.Tous les deux arrivent jusqu'aux entretiens.Tous les deux avancent dans les process.Mais au final :des refusdes silenceou “on a choisi un autre profil”.Parce qu'aujourd'hui, beaucoup de designers seniors ne bloquent plus au niveau des candidatures.Le vrai problème arrive après.Dans cet épisode, je t'explique :pourquoi certains designers “passent les filtres”… mais ne transforment jamaisce que les refus répétés changent progressivement mentalementpourquoi certains deviennent plus lisses au fil des entretienspourquoi les entreprises cherchent davantage qu'une liste de compétenceset pourquoi beaucoup de designers racontent ce qu'ils ont fait … sans montrer ce qu'ils proposent réellementÀ la fin de l'épisode, je vais aussi expliquer pourquoi les techniques d'entretien ne règlent pas toujours le vrai problème.Et je t'explique aussi : Pourquoi les refus répétés modifient progressivement ton comportementPourquoi certains designers expérimentés deviennent trop scolaires en entretienPourquoi parler uniquement du passé ne suffit plusCe que les entreprises essaient réellement de ressentir pendant un échangePourquoi la projection humaine devient essentielle aujourd'huiEt pourquoi le vrai blocage est parfois beaucoup plus profond qu'un simple problème de portfolioAujourd'hui :est-ce que tu racontes vraiment qui tu es … ou seulement ce que tu as fait ?est-ce que les refus commencent à modifier ta manière de parler ?est-ce que tu cherches encore à convaincre… ou est-ce que tu essayes surtout d'éviter l'erreur ?est-ce qu'une entreprise arrive réellement à se projeter avec toi ?Si tu t'es reconnu dans cet épisode, ne reste pas seul avec ça.Je propose des accompagnements pour t'aider à débloquer concrètement ton portfolio et ta recherche d'emploi. Contacte-moi en DM sur Linkedin : https://www.linkedin.com/in/laurentgallen/ Product Design, UX Research, UX Design, UI Design, Product Design, Designer Senior, UX Researcher, Entretien UX, Recherche emploi, UX Portfolio, UX Carrière, Designer, Podcast Design, Design+, Laurent Gallen, UX Career, Product Designer Recherche emploi, Product Designer Senior, Entretien Product Designer, LinkedIn Designer, UX PodcastDesign + est le podcast pour tous les designers UX, UI et Product.Dans la saison 12, on remet les pendules à l'heure sur ta carrière, sur ton positionnement et ton rapport au travail.
What do you do when you want to drive human-centered change inside your organization, but you don't have the formal authority, you don't hold the budget, and you don't even have the official job title?To dive deeper into this strategy, I sat down with Max Seabrooke and Jennifer Kitchen.According to them, you stop asking for corporate permission and start getting a little bit sneaky. We step away from perfectly polished frameworks to look at the raw, political reality of practicing "undercover influence" from the inside out.In this episode, you will learn:How to quietly embed user-centric design into your organization without triggering corporate resistance or using confusing industry jargon.Why slowly building a toolkit of data on top of your company's existing expertise wins over skeptical executives.How to figure out exactly how other siloed teams measure their own success so you can align your project to their metrics.Why avoiding friction inside your team can quietly destroy project alignment and sabotage quality.So, if you want to hear raw, practical insights from professionals who are in the trenches every single day, you'll really like enjoy this one!I'm curious, if you don't have the official "Service Designer" title, what does your email signature currently say? Let me know.Enjoy the episode and keep making a positive impact.Be well, ~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to the April Round Up 202603:45 Career Paths to Service Design 05:30 Titles vs Doing the Role 06:15 Modern Human-Centered Design 07:15 UX Design for Kids 09:15 Supply Chain Overhauls 12:15 The Human Side of Blueprints 13:15 Product Repair Operations 15:30 Strategic Sneakiness 18:15 Fixing Complex Mergers 21:00 Politics as Design Material 21:45 Corporate Political Survival 24:15 Active Listening & Handoffs 28:30 Eliminating Corporate Jargon 33:45 Operational Alignment 39:15 Dangers of Toxic Politeness 44:15 Confronting Hard Truths 50:00 Customer Belief Toolkit 54:15 Leadership Evidence Layers --- [ 2. LINKS ] --- https://www.linkedin.com/in/maxseabrookehttps://www.linkedin.com/in/jennifer-kitchen-studio --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. https://servicedesignshow.com/circle--- [ 4. FIND THE SHOW ON ] ---Youtube ~ https://go.servicedesignshow.com/inside-service-design-13-youtubeSpotify ~ https://go.servicedesignshow.com/inside-service-design-13-spotifyApple ~ https://go.servicedesignshow.com/inside-service-design-13-appleSnipd ~ https://go.servicedesignshow.com/inside-service-design-13-snipd
Heute freue ich mich, Oliver Schöndorfer als Gast begrüßen zu dürfen. Wer im digitalen Umfeld an Schrift denkt, denkt an Oliver Schöndorfer. Als Typografie-Berater unterstützt er Produktteams dabei, Apps und Websites nutzerfreundlicher, überzeugender und inklusiver zu gestalten – mit der Kraft der richtigen Schrift. Zu seinen Kund:innen zählen unter anderem Tchibo, die Stadt Wien sowie große Versicherungen.Unter dem Motto „Smarter Typography for Stronger UX“ teilt Oliver seine Leidenschaft auf Konferenzbühnen, in seinem YouTube-Kanal Pimp my Type und im FontFriday-Newsletter, in dem er bereits über 200 Schriften vorgestellt hat.Oliver und ich besprechen, warum Typografie im UX Design oft unterschätzt wird und wie lebendige Beispiele – von der ikonischen IKEA-Schrift über einen Patzer bei den Oscar-Verleihungen bis zu aktuellen Apple-Designtrends – das beweisen.Olivers LinksPimp my Type WebsitePimp my Type YouTube KanalOlivers LinkedIn ProfilOlivers Ressourcen200 Font ReviewsUX Typography ChecklistNächstes Webinar: How Typography Kills your UXApple's Liquid Glass Shatters TypographyFix Color Contrast – Web Accessibility for Text & UI DesignIKEA Font FailOlivers BuchempfehlungType Tricks: User Design - Sofie BeierIch hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt, abonniert UX Heroes doch auf Spotify, Apple Podcasts oder eurem Lieblingspodcaster – ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn ihr Fragen oder Feedback habt, schickt uns doch gerne eine Nachricht an podcast@userbrain.com. Ihr findet mich auch auf LinkedIn unter Markus Pirker.UX Heroes ist ein Podcast von Userbrain. Mit Userbrain könnt ihr eure User Tests schnell und einfach durchführen. Einen User Test anzulegen geht mit Hilfe der AI innerhalb von wenigen Minuten und erste Ergebnisse sind innerhalb weniger Stunden verfügbar.Loslegen ist einfach: Geht auf userbrain.com/podcast, erstellt einen kostenlosen Account und bekommt die ersten 2 Tester im Wert von €90 geschenkt!Fotorechtehttps://ikeamuseum.com/en/explore/ikea-catalogue/1954-ikea-catalogue/Oliver Schöndorfer
Construir uma carreira internacional em design sempre foi um objetivo para muita gente, mas o avanço acelerado da inteligência artificial trouxe novas perguntas para quem quer atuar fora do Brasil. Neste episódio, conversei com Marcos Felipe, que já trabalha no mercado internacional há alguns anos, sobre como a IA está impactando o cenário global de UX Design. Falamos sobre diferenças na adoção de IA entre equipes brasileiras e estrangeiras, mudanças nas contratações, as habilidades que estão se tornando essenciais e quais competências continuam sendo diferenciais mesmo com tantas ferramentas automatizando processos. Um episódio importante para quem quer entender o movimento do mercado lá fora e tomar decisões mais estratégicas sobre a própria carreira. Senta o dedo no play e compartilhe pra fortalecer os corres.LinkedIn Marcos Felipe https://www.linkedin.com/in/marcosxfelipe/Mentoria Luan Mateus https://mentoria.papodeux.com.brNews do Papo https://papodeux.substack.comInstagram http://instagram.com/papodeux/YouTube https://www.youtube.com/@papodeux
Tu peux avoir :10 ans de métierdes projets sérieuxdes dizaines d'expériencesde vraies responsabilités… et avoir malgré tout l'impression que plus personne ne te remarque.Dans cet épisode, je te parle de Mathieu, Product Designer senior depuis plus de 12 ans, et de Nadia, UX/UI Designer senior qui s'est adaptée à tellement de contextes différents qu'elle a fini par devenir floue professionnellement.Parce qu'aujourd'hui, beaucoup de designers seniors ne manquent pas de compétences.Le vrai problème est ailleurs.À force de :vouloir tout montrerparler à tout le mondes'adapter à tous les contextesaccumuler les rôles et les missions… certains deviennent progressivement interchangeables.Dans cet épisode, je t'explique :pourquoi certains designers seniors deviennent invisibles malgré leurs années de métierpourquoi beaucoup de portfolios et profils finissent par tous se ressemblerce que les personnes qui lisent les candidatures essaient réellement de comprendre rapidementpourquoi la polyvalence peut parfois devenir un piègeet comment redevenir lisible professionnellement sans tomber dans le bullshit LinkedInÀ la fin de l'épisode, je vais aussi partager une idée très simple… mais qui peut complètement changer la manière dont tu te présentes aujourd'hui.Aujourd'hui :est-ce qu'on comprend vraiment ce que tu apportes ?est-ce que ton parcours raconte une direction claire ?est-ce que tu t'adaptes tellement que tu finis par devenir flou ?est-ce que ta candidature te distinguera vraiment des autres designers expérimentés ?Si tu t'es reconnu dans cet épisode, ne reste pas seul avec ça. Je propose des accompagnements pour t'aider à débloquer concrètement ton portfolio et ta recherche. Contacte-moi en DM sur Linkedin : https://www.linkedin.com/in/laurentgallen/Product Design, UX Design, UI Design, Designer Senior, Carrière Designer, Portfolio UX, Recherche emploi UX, Product Designer, UX Career, Design Leadership, Podcast Design, Design+, Laurent Gallen, Portfolio Product Designer, Recherche emploi Product Designer, UX Podcast, Designer Senior, Design Carrière, LinkedIn DesignerDesign + est le podcast pour tous les designers UX, UI et Product Designer. Dans la saison 12, on remet les pendules à l'heure sur ta carrière, sur ton positionnement et ton rapport au travail.
L'intelligence artificielle transforme déjà notre manière de concevoir des produits.Mais qu'en est-il de la recherche utilisateur ?Dans ce nouvel épisode, nous explorons une question essentielle :comment l'IA va-t-elle changer notre façon d'observer, comprendre et analyser les comportements utilisateurs ?Synthèse automatique d'entretiens, génération d'insights, analyse comportementale, tests utilisateurs augmentés, biais algorithmiques, perte de nuance humaine…L'IA promet de faire gagner un temps considérable aux équipes produit et UX.Mais elle soulève aussi une question fondamentale : Peut-on automatiser la compréhension humaine sans perdre ce qui fait la richesse de la recherche utilisateur ?À travers cet épisode, nous échangeons sur les opportunités, les limites et les transformations profondes que l'IA apporte déjà au métier d'UX Research.Un épisode pour les designers, product managers, chercheurs, et toutes les personnes qui s'interrogent sur l'avenir de la compréhension utilisateur à l'ère de l'intelligence artificielle.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
Tu retravailles ton portfolio depuis des semaines. Tu modifies ton CV.Tu testes de nouveaux outils IA.Tu réécris ton profil LinkedIn.Et pourtant… rien ne bouge vraiment ! Dans cet épisode, je te parle de David, Designer Produit Senior et Directeur Artistique Senior avec 18 ans de métier.Comme beaucoup de designers expérimentés aujourd'hui, il cherche à refaire ses supports avant même de savoir ce qu'il veut vraiment raconter.Je te parle aussi de Sophie, UX Designer senior, qui a déjà refait son portfolio 4 fois en quelques mois … sans réussir à sortir du flou.Parce qu'au fond, le problème n'est pas toujours le portfolio.Parfois :tu ne sais plus comment te présentertu ne sais plus ce que tu veux vraimenttu as accumulé trop de rôles, trop de compétences, trop de directions différenteset tu essayes de résoudre ça avec des outils, des templates ou de l'IADans cet épisode, je t'explique :- pourquoi beaucoup de designers seniors retravaillent “la peinture” avant les fondations- ce qui bloque réellement derrière certains portfolios- pourquoi le marché devient plus difficile quand ton parcours devient flou- ce que les personnes qui regardent ton dossier cherchent à comprendre rapidementET SURTOUT dans quel ordre retravailler les choses pour éviter de tourner en rond pendant encore plusieurs mois. À la fin de cet épisode, je vais aussi te poser une question simple … mais qui peut complètement changer la manière dont tu regardes ton parcours aujourd'hui.Aujourd'hui :est-ce que tu retravailles vraiment le fond… ou seulement les supports ?est-ce que tu sais encore ce que tu veux montrer ?est-ce que ton parcours raconte quelque chose de clair… ou juste une accumulation de projets ?est-ce que tu avances vraiment… ou est-ce que tu tournes en rond depuis plusieurs mois ?Si tu t'es reconnu dans cet épisode, ne reste pas seul avec ça.Je propose des accompagnements pour t'aider à débloquer concrètement ton portfolio et ta recherche.Contacte-moi en DM sur Linkedin https://www.linkedin.com/in/laurentgallen/Product Design,UX Design, UI Design, Portfolio, UX Portfolio, Product Designer, Carrière Designer, Recherche emploi, UX Designer Senior, Repositionnement professionnel, Recherche emploi Product Designer, Design Leadership, UX Career, Podcast Design, Design+, Laurent Gallen, Portfolio Designer, LinkedIn Designer, Emploi Product Designer, UX PodcastDesign + est le podcast pour tous les designers UX, UI et Product. Dans la saison 12, on remet les pendules à l'heure sur ta carrière, sur ton positionnement et ton rapport au travail.
Angie King went from contractor to VP of UX Design at US Bank in five years — not because she had all the answers, but because she was the person in the room asking the right questions. She's now the content strategy manager at Mayo Clinic, where she's putting the ORCA framework to work on one of the most complex content systems in healthcare.In this episode of The UX Level-Up Podcast, Sophia and Angie get into what it actually looks like when a veteran content strategist finds a framework that finally clicks — and why Angie believes it's not just career-changing, but field-changing. If you've ever felt like the smartest person in a conversation but struggled to explain why something was off, this episode is for you.LINKS:Register for Angie's Button Conference Talk: https://www.buttonevents.com/2026-sessions/object-oriented-ux-a-content-first-approach-to-meaningful-content-designConnect with Angie on LinkedIn: https://www.linkedin.com/in/angieking/Continue the conversation in the OOUX Forum:Connect with Sophia on LinkedIn: https://www.linkedin.com/in/sophiav/Follow Sophia on Instagram: https://www.instagram.com/sophiavux/Check out the OOUX Website: https://ooux.comFollow Sophia on Medium: https://sophiavux.medium.comInterested in training your team on OOUX? Book a call here: https://calendly.com/ooux/opportunityGet on the Cohort 12 waitlist: https://ooux.com/certificationCheck out Zoe: https://ooux.com/zoe
Augustin Ory est un repeat entrepreneur hors pair. Il a déjà réalisé plusieurs exits réussies, notamment dans l'univers AdTech. Aujourd'hui à la tête de son startup studio, il développe des Apps avec sa team et développe son offre, avec un génie d'une finesse inégalée. Cet épisode respire les bonnes ondes et la Passion pour la construction de produits. A/B Testing, UX Design, Gamification...de nombreux sujets clés pour opérer ce business model.
L'accessibilité… On pense souvent que c'est pour améliorer le confort d'une minorité de personnes. On évoque souvent le handicap visible. Et on commence généralement par traiter l'aspect visuel — ou même UNIQUEMENT traiter l'aspect visuel. On peut aussi penser que seul le code peut améliorer l'accessibilité.Mais, c'est oublier deux points importants.Le premier point : on oublie pas mal de personnes.Toutes les personnes qui ont un handicap invisible : la dyslexie, la dyscalculie, l'autisme, les troubles de l'attention comme le TDAH et bien d'autres…Toutes les personnes qui ont un handicap ponctuel — comme une migraine.Et les personnes qui sont fatiguées, stressées, distraites ou qui sont dans un environnement bruyant. Les moments où… juste comprendre une interface devient compliqué. Et oui, ça vous est déjà arrivé. Le cerveau qui dit stop, on l'a tous et toutes vécu.Je parle là d'accessibilité cognitive. Ce n'est pas un sujet de niche. Ce n'est pas une case à cocher dans un audit. C'est un enjeu quotidien — pour tout le monde.Deuxième point : on ne pense pas vraiment au contenu écrit comme levier d'accessibilité. Et, malheureusement, aucun référentiel ne parle de bonnes pratiques de contenu.Aujourd'hui, j'ai le plaisir de recevoir une UX writer, spécialisée en accessibilité : Alice Pagès.Ensemble, nous parlons de ce qui crée vraiment de la surcharge cognitive.Est-ce que ce que je conçois est compréhensible — vraiment compréhensible ?Est-ce que ça guide, ou est-ce que ça fatigue ?Est-ce que ça aide à décider… ou est-ce que ça ajoute du bruit ?Bien sûr, Alice vous donne plusieurs bonnes pratiques pour améliorer l'accessibilité cognitive. Des bonnes pratiques que vous pouvez intégrer demain, en moins de 15 minutes.Spoiler : faire du (bon) Content design, c'est déjà faire de l'accessibilité.Bonne écoute !--L'épisode est aussi accessible en format écrit sur le site de Lorem UX writing. Vous y trouverez les points clés, mes apprentissages et les ressources citées.Pour être au courant de la sortie des nouveaux épisodes, n'hésitez pas :à vous abonner, sur la plateforme d'écoute de votre choixou à me suivre sur LinkedInHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
Retour aux classiques du design et de l'usabilité avec ce petit guide des 8 critères heuristiques de Bastien & Scapin.
Keine reguläre Folge; Chris auf der Smashing Conference in Amsterdam. Heute mal anders: Statt einer regulären Folge mit Alex & Chris gibt es Chris' Vortrag „All Users Are Stupid" von der Smashing-Konferenz 2024. Drei Dinge, die Chris in über 25 Jahren als Designer gelernt hat: Menschen sind schlau. Nutzer sind trotzdem oft dumm. Und wir können Helden sein. Es geht um System 1 und System 2, den Kreislauf der Dummheit, Empathie für gestresste Eltern vor McDonald's-Kiosken und warum gute Software sich anfühlt, als wäre sie schon weg, bevor man merkt, dass man sie benutzt hat. Anlass der Veröffentlichung: Chris steht heute wieder auf der Smashing-Bühne, diesmal in Amsterdam. Viel Spaß und nächste Woche gibt's wieder eine reguläre Folge. Du willst Chris Vortrag live erleben? Hier gibt's Tickets:https://smashingconf.com/amsterdam-2026/schedule#day3 --------Noch ein Podcast:Perspektiven auf Software & Design von Chris & Alex.www.bessermit.design --------
Human-Centered Design in the Age of AI: Strategic UX Insights with Thomas WatkinsIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Thomas Watkins, the Principal and Founder of 3leaf consulting, to discuss the evolving intersection of artificial intelligence and digital product design. While AI tools have significantly lowered the barrier to entry for building apps and websites, Thomas argues that the ease of creation has made the need for intentional, human-centered design more critical than ever. Their conversation explores how founders can move beyond the "surface-level polish" of AI-generated products to build digital experiences that truly resonate with users and drive long-term business value.Beyond the Prompt: Why AI Alone Can't Solve the User ExperienceThe primary challenge for modern founders is no longer the speed of development, but the quality of the "emotional arc" within their digital products. Thomas Watkins explains that while AI is incredibly efficient at assembling known widgets and layouts screen-by-screen, it fundamentally lacks the contextual empathy required to understand a holistic user journey. An AI-generated interface may look professional, but without human intervention, it often fails to anticipate user frustrations or provide the flexible guidance needed during unexpected scenarios. This gap between a "functional" app and a "delightful" one is where human-centered design becomes the ultimate competitive advantage, ensuring that a product doesn't just exist, but actually works for its audience.To achieve a higher standard of digital excellence, teams must redefine what "finished" looks like in an AI-native world. According to Thomas, a product is not complete simply because it is launched; it is complete when it speaks the user's language and removes every possible point of friction between the user and their primary goal. Founders often fall into the trap of feature-rich complexity, believing that more options lead to more value, when in reality, users are seeking clarity and flow. By prioritizing a "first-click" instinct and conducting regular usability sessions, organizations can ensure that their technology remains an empowering tool rather than a confusing obstacle.The future of successful product development lies in a collaborative model where AI handles the repetitive boilerplate tasks, freeing up human designers to focus on high-level strategy and creative nuance. Thomas emphasizes that the most successful digital products—from global platforms like Slack to niche startups—are those that treat user experience as a living system. This means launching early to gather qualitative feedback and being willing to simplify or iterate based on actual user behavior rather than internal assumptions. When founders balance the efficiency of AI with the deep insight of a UX expert, they create products that make users feel understood, eventually leading to higher retention and brand loyalty.About Thomas WatkinsThomas Watkins is the Principal and Founder of 3leaf consulting and a seasoned expert in the field of User Experience (UX) and product strategy. With a background in psychology and technology, Thomas specializes in helping organizations bridge the gap between complex technical requirements and intuitive human behavior. He is a frequent speaker on the ethical and practical applications of AI in design and is dedicated to helping founders build products that are as functional as they are impactful.About 3Leaf Consulting3Leaf Consulting is a boutique design and strategy firm that focuses on human-centered solutions for digital products. The company partners with startups and established enterprises to transform technical concepts into seamless user experiences. Through a combination of user research, strategic wireframing, and iterative testing, 3leaf consulting ensures that digital products are optimized for both user satisfaction and business growth.Links Mentioned in This Episode3Leaf Consulting Official Website: https://3leaf.consulting/Thomas Watkins on LinkedIn: Connect with ThomasKey Episode HighlightsThe Speed Paradox: Why the ability to launch products faster through AI makes deep user experience (UX) research more important for differentiation.The "Finished" Definition: Shifting the perspective from surface-level polish to functional, friction-free user journeys.Simplification for Success: A case study on how removing features and focusing on the user's primary goal can drastically improve engagement.AI as a Tool, Not a Crutch: How to leverage AI for boilerplate tasks while maintaining human oversight for the emotional and strategic arcs of a product.Qualitative Feedback Loops: The importance of watching real users interact with your product to uncover pain points that data alone cannot see.ConclusionThe conversation with Thomas Watkins reinforces that while AI can compose the notes of a digital product, it takes human insight to conduct the symphony. By prioritizing empathy, clarity, and flow, founders can ensure their digital tools stand out in an increasingly automated marketplace.More from The Thoughtful Entrepreneur
What if websites could understand how you feel?In this episode of Future of UX, Patricia talks with Sebastian, Director of UX Design at Virtual Identity, about a concept that could fundamentally change how we design digital experiences: the Empathic Web.Instead of static interfaces that look the same for every user, the empathic web describes a future where digital products can adapt to a user's emotional state in real time. Interfaces, tone of voice, information density, and even entire user journeys could dynamically change depending on whether someone feels stressed, curious, overwhelmed, or motivated.Sebastian shares how advances in AI, behavioral signals, and new interaction models might make this possible and what it means for designers.The conversation also explores the growing role of AI agents in digital products and why designers might soon have to design not only for humans but also for autonomous systems interacting with our products.At the same time, this shift raises important ethical questions. If systems can detect emotions, how should companies use that information responsibly? Where is the line between helpful personalization and manipulation?This episode is a deep dive into the future of UX and how AI could transform the way digital experiences are designed.✨ What the Empathic Web is and why it matters✨ How AI could detect emotions through signals like mouse movement, voice, and interaction patterns✨ Why digital experiences may become dynamic instead of static✨ How designers might start designing for emotional states across the user journey✨ What Agentic UX means and why AI agents will change product design✨ How websites may need to become agent friendly and machine readable✨ Ethical questions around emotional data and manipulation✨ Why learning experiences could be a perfect use case for empathic interfacesSebastian is Director of UX Design at Virtual Identity, a digital agency working across Munich, Freiburg, Vienna, and Porto.Before returning to industry, he spent years in academia as a Professor of Design Management in Berlin, researching the intersection of design, technology, and culture.His current work focuses on the future of UX in an AI driven world, including topics like the Empathic Web, Agentic UX, and AI powered digital experiences.Connect with Sebastian: LinkedInAI for Designers: 5-week Bootcamp
AI is collapsing the silos between design and engineering. In this episode, Carlos Gonzalez de Villaumbrosia, CEO at Product School, sits down with Ed Bayes (Design Lead, OpenAI) and Matt Colyer (Product Director, Figma) to discuss their groundbreaking integration that enables a seamless round-trip workflow from code to canvas.Matt Colyer walks us through a step-by-step demo of the new code to canvas and right to Figma capabilities. You'll see exactly how OpenAI's Codex and Figma's Plugin API allow builders to move fluidly between development and design environments, using AI agents to update design systems and iterate faster than ever before.What you'll learn:Step-by-step demo: Moving from a code component in Codex to a live Figma design.How the round-trip workflow eliminates lossy handoffs between designers and devs.Strategies for using AI agents to update design libraries autonomously.The impact of Model Context Protocol (MCP) on product team interoperability.Key takeaways:Velocity as a Moat: How AI-native tools are accelerating the speed of prototyping.The Evolving PM Role: Why curiosity is now more critical than technical hurdles.Human Judgment: Why AI increases the premium on high-level design taste.Credits:Host: Carlos Gonzalez de VillaumbrosiaGuests: Ed Bayes and Matt ColyerSocial Links:Find out more about Product School hereFollow our Podcast on TikTok hereFollow Product School on LinkedIn here
Across the globe, radiology departments are grappling with a paradox: imaging volumes are climbing while the trained workforce needed to operate scanners is shrinking. Using AI-driven tools, a drive towards fully-automated radiology promises faster diagnoses, greater diagnostic accuracy, and more efficient workflows, improving both the patient and clinician experience. It is rapidly transforming the way medical imaging is performed, analyzed, and integrated into imaging workflows. The success of this development relies strongly on intuitive and impactful user experience, or UX, design. Effective UX is integral to ensuring that patients and clinicians can use smart healthcare systems in ways that maintain safety and integrity and enhance user experience. The question is no longer whether higher levels of automation will play a role in radiology — it's how quickly, and where to begin.Today, host Iwona Markuszewska welcomes Dr. Shivakumar Swamy S, Head and Director of the Radiology Department and Clinical Director of the Department of Radiomics and Radiogenomics at HCG Cancer care in Bangalore, India; Dr. Yair Safriel, Co-Founder and Chief Medical Officer at Pharmascan and MEC Chair of Radiology at Morton Plant Hospital Association in Clearwater, Florida; and Ralf Bauer, radiologist and partner at RNS joint practice in Wiesbaden, Germany, to examine the future of automation in radiology.What you'll learn in this episode: Rising imaging demand, an aging population, and lack of trained technologists have pushed the radiology system to its breaking pointHow higher levels of automation can ease this challenge and which types of exams may be the easiest entry point to introducing higher levels of automation in imaging operationsAutomation starts way before image acquisition and can be implemented easily as early as in the patient check-in processPatient trust and ease of use are of utmost importance for any automation in radiology is to be widely implemented Automation will make it easier for healthcare professionals to spend more time with patients and with more complex, time-intensive cases Connect with Iwona MarkuszewskaLinkedInDr. Shivakumar Swamy S LinkedInDr. Yair Safriel LinkedIn Dr. Ralf BauerLinkedIn Hosted on Acast. See acast.com/privacy for more information.
C'est un fait : les assistants IA de génération de contenu sont les plus prisés par les designers.Et ce n'est pas plus mal.Si ce type d'assistant peut servir à concevoir un contenu de qualité, au service d'une expérience utile et utilisable, tant mieux !Et s'il peut permettre aux designers (y compris le ou la Content designer) de se concentrer sur l'histoire, ses messages et l'architecture d'un parcours, tant mieux aussi !À condition de nourrir cet agent d'une documentation solide, de ne pas le voir comme un moyen de gagner du temps mais bien comme un moyen de concevoir une expérience de qualité supérieure (ou de qualité tout court…).Dans l'épisode 45, Bastien Hugues, Head of Design chez Bouygues Telecom, vous offre sa méthodologie sur un plateau d'argent pour créer et déployer un assistant IA.J'avais envie d'explorer un second exemple.Rendez-vous pris avec Alice Mouton, Content designer chez Malt.Alice a créé un assistant de création de contenu UX, baptisé Malty AI.• À son tour, elle nous partage la méthodologie de conception et de déploiement de l'assistant — un projet mené comme la conception d'un produit.• Elle évoque également ce que l'IA a changé dans son métier et en quoi c'est une opportunité pour les UX writers et Content designers.Bonne écoute !--L'épisode est aussi accessible en format écrit sur le site de Lorem UX writing. Vous y trouverez les points clés, mes apprentissages et les ressources citées.Pour être au courant de la sortie des nouveaux épisodes, n'hésitez pas :à vous abonner, sur la plateforme d'écoute de votre choixou à me suivre sur LinkedInHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
What does it actually take to get hired in UX Design and stand out to UX recruiters? Steph McDonald, a UX Recruiter from HubSpot is here to share how she approaches UX hiring. With 300+ applications often coming in for a single UX design role, the competition is intense. And behind every application is a recruiter making real decisions about who moves forward and who doesn't.In this episode of the Career Strategy Podcast, Sarah Doody sits down with Steph McDonald, a lead UX design recruiter at HubSpot who has spent over 25 years in recruiting. Steph is refreshingly honest about what's happening on the other side of your application. She breaks down exactly how candidates are evaluated, how AI is being used in hiring right now, and the resume and portfolio mistakes that get you skipped. She also shares what she actually wants to see in a portfolio (spoiler: the messy stuff), why one-page resumes drive her crazy, and why those AI-powered bots that apply to jobs on your behalf are doing more harm than good.Whether you're actively applying to UX roles, this conversation will change how you think about showing up as a candidate.Timestamps:00:00 Meet Steph McDonald, UX Design Recruiter at HubSpot01:55 How Steph got into recruiting by accident03:39 How the job market has shifted post-COVID05:28 Why companies are hiring fewer people at higher levels06:35 How long it actually takes to get hired at HubSpot07:51 How HubSpot tweaks its hiring process like a product08:41 Trauma-informed recruiting and candidate empathy10:03 How HubSpot gives candidates real feedback after interviews13:53 How AI is used inside HubSpot's hiring process16:23 Auto-reject questions and how they work18:04 Why AI application bots are hurting candidates21:49 How recruiters feel when they spot AI-generated answers24:58 Resume hot takes: font size, page length, and impact29:22 What Steph looks for in a UX portfolio33:46 Portfolio format: website vs. presentation vs. Google folder34:49 Diversity and inclusion in HubSpot's hiring process38:45 How many people actually get interviewed per role41:21 Can you reach out to a recruiter after getting rejected?45:15 Using video in your portfolio: supplement, not replacement46:02 What "experience with ambiguity" really means50:03 Is HubSpot hiring right now?51:29 Lightning round: first job, dream career, interview pump-up song
Heute freue ich mich, Elisabeth Moltinger als Gast begrüßen zu dürfen. Elisabeth ist Lead User Experience Designerin bei Commend International – einem „Hidden Champion“ aus Salzburg, der bereits seit über 50 Jahren in der Sicherheitsindustrie tätig ist.Commend ist heute globaler Marktführer für Intercom-Notrufsysteme, die tagtäglich dabei helfen, Menschen und Gebäude zu schützen. Die Wahrscheinlichkeit ist groß, dass ihr bereits selbst einmal mit einem Commend-System in Berührung gekommen seid – sei es im Parkhaus, im öffentlichen Raum oder in einem Bürogebäude.In ihrer Rolle ist Elisabeth verantwortlich für die Entwicklung und Umsetzung von Designkonzepten, die oft sowohl Software- als auch Hardwarekomponenten vereinen – mit dem besonderen Anspruch, im Ernstfall einen echten Unterschied machen zu können. UX und Usability sind bei Commend deshalb nicht nur ein Feature, sondern ein strategischer Bestandteil der Unternehmensausrichtung.Elizabeth und ich sprechen über User Experience für Hardware im Intercom-Bereich. Wieso man oft keine Pattern-Libraries beim UI-Design verwenden kann, was ihre größten Learnings beim Usability Testing im Gefängnis waren und warum Regen hin und wieder zum UX-Problem wird.Elisabeths LinksElisabeths LinkedInCommend Website Elisabeths BuchempfehlungenThe Laws of Simplicity – Jon MaedaHooked – Nir EyalUX Strategy – Jaimy LevyBranded Interactions – Marco Spies & Katja WengerRadical Candor – Kim ScottThe Infinite Game – Simon SinekLektionen für das 21. Jahrhundert – Yuval Noah Harari SponsorAm 8. Mai 2026 findet der zweite Technikum Wien UX Summit in Wien statt. Ein Tag rund um User Experience, Human-Centred Design und die Frage, wie digitale Produkte und Services entstehen, die für Nutzer*innen und Unternehmen wirklich funktionieren.Der Summit ist Treffpunkt für die UX-Community: für ehrlichen Austausch, praxisnahe Insights und neue Perspektiven aus unterschiedlichen Branchen. Hier geht es nicht um Buzzwords, sondern um echte Erfahrungen, bewährte Methoden – und UX als strategischen Hebel. Mit dabei sind auch mehrere Expert*innen vom Technikum Wien, die ihr vielleicht schon aus diesem Podcast kennt, wie z.B. Julia Zaadorian-Klammer. Ich selbst werde auch als Speaker dabei sein und freue mich, euch dort zu sehen!Organisiert wird der Summit von der Technikum Wien Academy – eurem Partner für fundierte Weiterbildung im Bereich User Experience.Meldet euch jetzt an unter academy.technikum-wien.at/summit-26.Ich hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt, abonniert UX Heroes doch auf Spotify, Apple Podcasts oder eurem Lieblingspodcaster – ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn ihr Fragen oder Feedback habt, schickt uns doch gerne eine Nachricht an podcast@userbrain.com. Ihr findet mich auch auf LinkedIn unter Markus Pirker.UX Heroes ist ein Podcast von Userbrain. Mit Userbrain könnt ihr eure User Tests schnell und einfach durchführen. Einen User Test anzulegen geht mit Hilfe der AI innerhalb von wenigen Minuten und erste Ergebnisse sind innerhalb weniger Stunden verfügbar.Loslegen ist einfach: Geht auf userbrain.com/podcast, erstellt einen kostenlosen Account und bekommt die ersten 2 Tester im Wert von €90 geschenkt!
For the past 15 years, ecommerce has optimized for frictionless transactions - removing clicks, reducing pauses, and accelerating checkout.That strategy worked and drove massive scale. But we're now seeing a shift.What if, in eliminating bad friction, we also removed the good friction - the moments that build confidence and reduce regret?This is the Friction Paradox.Instead of optimizing for speed to buy, the next evolution optimizes for speed to certainty - helping customers feel confident in their decision, not just complete them faster.So how do we design experiences that increase trust, lower returns, and drive long-term retention - especially in the age of AI-assisted shopping?With leadership experience at global scale, Karishma Damani, Director of Product Management at Walmart, shares her perspective on:- why frictionless isn't always better- how to design for customer confidence, not just conversion- what Intentional Commerce means in an AI-driven world- why agents will evaluate your brand differently than usersHosted by Tomasz Grynkiewicz, Head of Growth at NetguruDo you have any questions? It's easiest to catch us on LinkedIn!
Leonardo Giusti has spent his career in the spaces between disciplines — between art and science, between research and product, between the physical world and the digital one. It's not a conventional design path, but it's one that led him to work most designers never get near. This is a preview of a premium episode. Find the full episode on our Substack: https://designbetterpodcast.com/p/leonardo-giusti Leonardo is the co-founder and Chief Design Officer of Archetype AI, a company building foundation models trained not on text or images, but on the continuous stream of sensor data flowing from the real world, like factories, power grids, and city intersections. Before that, he spent nearly seven years at Google's Advanced Technology and Projects group, where he led design on Project Soli — a miniature radar chip that taught devices to understand human gesture and presence — and Project Jacquard, which wove interactivity into everyday objects like Levi's jackets and YSL bags. He holds a Ph.D. in human-computer interaction from the University of Florence and spent years as a postdoctoral researcher at MIT's Design Lab. He's also filed more than 30 patents (!). What makes Leonardo's thinking distinctive is his insistence that the metaphors we use to describe AI shape everything — how we build it, how we regulate it, and who it ends up serving. He's skeptical of the dominant vision of AI as an autonomous agent that does things for us, and is pushing toward something different: AI as a tool we think with. In this conversation, we get into his unusual path to design through cognitive science and robotics, what it actually means to treat emerging technology as a design material, why the chatbot is a primitive interface for the physical world, and why he believes augmenting human intelligence might be the most important design challenge of our time. Bio Leonardo Giusti, Ph.D., is an award-winning design and research director. With over 15 years of experience, he excels in transforming R&D projects into innovative hardware, software, and AI products. Prior to Archetype AI, Leonardo was the Head of Design at Google's Advanced Technology and Projects, UX Design and Product Lead at Samsung Design and R&D and interaction design lead at MIT Design Lab. Leonardo was a Post-doctoral Associate at MIT Design Labs and completed his Ph.D, in human-computer interaction at the University of Florence. He has filed more than 30 patents, and published more than 40 scientific papers. His work has been featured in the New York Times, Washington Post, Wired, Fast Company and other recognized magazines.
In this episode of Product Momentum, we're joined by Bansi Mehta, founder and CEO of Koru UX Design, an enterprise healthcare UX agency supporting some of the US’s largest healthcare technology companies. We discussed the busy intersection of artificial intelligence, product management, and UX Design. Bansi's Sense – Shape – Steer framework helps guide UX design teams as they integrate AI into their products – and avoid the trap of AI's drive toward mediocrity that limits individual creativity and expertise. Here's what we learned: Avoiding the Trap: AI Solutions' Race to Mediocrity AI's ability to rapidly generate hi-fi prototypes and voluminous content brings great benefit, but also significant risk. The risk manifests in mediocrity – i.e., solutions that drive to the mean. This sense of “good enough” stifles designer creativity and diminishes the quality – the Delight – of the final product. “The speed of AI makes it easier than ever to churn screens,” Bansi says. “But it's designed to deliver to that average mean that allows us to say, ‘that works, that makes sense.' And that's really the trap….these days, there's less patience in the industry for discovery and research.” Introducing the Sense – Shape – Steer Framework To combat this new reality, Bansi developed the Sense – Shape – Steer framework to help teams navigate the complexity of building AI-powered products. Sense. Understanding the Problem/Opportunity.“Sense is where you're really creating that sense of what is worth solving,” Bansi explains. “It's the intersection of what the user needs, what insights we have in terms of their challenges, and the opportunities that are present. But we mustn’t stop there. We then look to see what AI can do for us. And where we see the intersection, that’s the sweet spot.” Shape. Designing the AI-Enhanced User Experience.We emerge from the Sense step with rich insights into our user's desired experience, Bansi continues. “And as we approach Shape, we do so with an emphasis on the kind of UX challenge that we are trying to solve – from the user’s perspective. Using a storyboard, we proceed frame by frame to define the user's journey, the problem that we are trying to accomplish.” Steer. Implementing, Evaluating, and Iterating.The Steer step comes once you have built something and you launched, Bansi says. “This is where we define and clearly articulate our AI eval criteria that we've said are critical for product success,” Bansi adds. “I've seen products make it or break it depending on whether they got their AI evals right. It’s one thing to hypothesize that your solution will work. But it’s a completely different thing when you actually try to build sophisticated agentic AI layers where there’s multiple configurations and prompts.” Broader Insights, Future Outlook The conversation underscores the notion that while AI accelerates development and content generation, it also requires subject matter experts in UX and Product to demonstrate greater vigilance than ever to maintain quality and relevance. The Sense – Shape – Steer framework calls on product teams to think first about user needs before considering whether and how to integrate AI. Our episode with Bansi Mehta feels like the capstone conversation to recent episodes with Nesrine Changuel, Teresa Torres, and Oji Udezue, where we examined bringing Delight to the user experience, re-engaging Discovery in the development process, and adjusting to the Speed of today's AI-driven development. The post 182 / How ‘Sense Shape Steer' Helps UXers Design AI Solutions, with Bansi Mehta appeared first on ITX Corp..
Watch Karina Graj, Senior Product Designer at Netguru put together a complete product category page in real time using Silk, Netguru's free lightweight design system perfect for commerce implementations.During the 30-min session, Karina:• builds page structure• establishes a product grid system• prepares and customizes product card design• talks about filter and sorting designHosted by Mary Achinger, Content Team Leader at NetguruDo you have any questions? It's easiest to catch us on LinkedIn!
A SEAT at THE TABLE: Leadership, Innovation & Vision for a New Era
Most companies don't realize that bad UX shows up in support ticket patterns before it shows up in their metrics.As more organizations lean into greater automation, a poorly designed UX results in slowdowns and user frustration, as support teams scramble to respond to a surge in support tickets.If you are in charge of enterprise systems or evaluating new IT installations, then this is the podcast for you.Today we are joined by the brilliant Tanya Donska. Tanya works with companies like Deutsche Telekom, IQVIA, and D.E. Shaw Group - fixing UX problems at enterprise scale where one bad flow impacts thousands of users and support costs alone can justify a redesign. She's a UK Global Talent visa recipient and Creative Director at DNSK WORK. In this episode of A Seat at The Table, Tanya will be discussing:The hidden cost of UX debt at enterprise scale - when "just fix it later" costs 6 months of engineering timeHow to make design decisions with 17 stakeholders without everything becoming beige (or taking 9 months)Why design systems fail at 90% of companies (and it's not lack of documentation)Wow, there's so much to unpack here. So let's sit down with Tanya and find out what UX Band-Aids might be hiding at our organizations.---Connect with Tanya Donska: Linkedin: https://www.linkedin.com/in/donska/Website: https://dnsk.work/Visit A Seat at The Table's website at https://seat.fm
In this episode, Dan and Mark discuss Apple's attempt at a Creative Cloud competitor, Kristen is at home with sick kids, and Dan's wife has stolen his favorite design-related t-shirt. Host, Producer, & Editor - Mark CelaHost, Director, & Script Writer - Kristen PericleousHost, Social Media Manager, Social Media Content Creator, & Editor - Dan Lawson
Steve "Buzz" Pearce is a design leader with 25 years of experience spanning companies like Skype, Microsoft, SkyScanner, TravelPerk, and Monday.com. Since his early days, Steve has chosen to focus on doing great work, learning from amazing people, and being challenged, rather than always seeking promotions. On the last episode of this season we chat about the progression from tools to craft to invention, the accountability ladder framework that changed how he leads, why you need to play the victim less and take ownership more, and his leadership style of leading like a shepherd—guiding people to greener pastures whilst protecting and nurturing the team.Timestamps:02:16 – Steve's career arc07:08 – Proving competence before getting promoted11:16 – The framework: tools, craft, invention, and influence20:44 – Balancing micromanagement with giving space32:16 – Building people up, not crushing them34:50 – Giving permission to be honest and role modelling feedback39:50 – The mental flip: business, team, then yourself40:26 – What to let go of when moving into leadership54:44 – The accountability ladder59:06 – Leading like a shepherd01:00:32 – End of show questionsConnect with SteveLinkedInSelected links from the episodeLeading with Questions, by Michael MarquardtThe Accountability LadderHatch Conference Lisbon 2026
Cap Watkins was most recently VP of Product Design at Lattice, and previously he's held design leadership roles at Amazon, Etsy, BuzzFeed, and Primary.com. Cap started his management career as an experiment after experiencing bad management himself, deciding to do the opposite of everything he'd hated from previous managers. On today's show we chat about the basics of great management, why design lost its craft over the past decade, how senior ICs influence without authority, and how to make any project exciting enough to build your reputation.Timestamps:02:16 – Cap's intro06:46 – Management basics: transparency, showing up, and treating people like adults09:24 – Should you try management or stay on the IC track?12:08 – How to avoid being a bad manager when you're starting out19:24 – Building divisive opinions and culture through transparency20:26 – How senior ICs influence without formal authority25:40 – How design lost its craft and became too strategic28:28 – The hiring crisis: from 1 in 10 to 1 in 100 pass rates36:40 – Making boring projects exciting44:14 – End of show questionsConnect with CapLinkedInSelected links from the episodeManaging Humans, by RandsTurn The Ship Around, by Lt. David MarquetThe Making of a Manager, by Julie Zhou
Impostor syndrome doesn't come from nowhere — and it's rarely about what just happened.In this episode, Joe breaks down why your strongest self-doubt reactions often have very little to do with the moment you're in — and everything to do with patterns formed long before your career even started.You'll learn how to recognize when fear is being triggered by the past, how to interrupt the panic spiral in real time, and why the goal isn't to eliminate impostor syndrome — but to manage it. To remove its hands from the wheel and put yourself back in the driver's seat.If you've ever wondered, “Why am I reacting this way?” ...this episode is for you.If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product careers — confidence, power, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype. No platitudes. Just honest perspective, earned the hard way.
Fear thrives in ambiguity.In this episode, Joe digs into why hesitation, overthinking, and self-doubt get worse the longer you sit with them — and why asking for clarity immediately is one of the most powerful tools you have.You'll hear practical ways to interrupt fear before it snowballs, how to ground yourself physically in tense moments, and why prioritizing your own calm is NOT selfish — it's essential.This is about learning to replace imagined danger with actual information and taking your power back — one moment at a time.If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product careers — confidence, power, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype. No platitudes. Just honest perspective, earned the hard way.
When fear hits, most people push harder.That instinct — to defend, explain, prove, or fight — is exactly what makes things worse.In this episode, Joe shares a critical life lesson he learned from his father that applies directly to moments of panic at work, especially when conflict, resistance, or pressure show up unexpectedly.You'll learn why the first move isn't steering or reacting; it's removing the pressure. How slowing things down can instantly change the outcome of difficult conversations. And why fear-driven environments aren't personal — even when they feel that way.If this episode resonated, consider subscribing to Making UX Work. Each episode explores the human side of UX and product careers — confidence, power, impostor syndrome, boundaries and the challenges that never show up in books or conference talks. No hype. No platitudes. Just honest perspective, earned the hard way.
Rakesh Doddamane is a seasoned technology leader with over 25 years of experience specializing in Generative AI, UX Design, and Digital Transformation. Currently serving as Leader of Gen AI & UX at Philips, he has established the Generative AI Centre of Excellence and spearheaded AI governance frameworks across global organizations. On The Menu: Value-driven approach to scaling generative AI solutionsStrategic AI investments across Philips' business functionsCloud infrastructure governance and cost optimization frameworksGen AI Ninja Certification: three-tier upskilling programCustomer insights leveraging AI for product innovationFuture of autonomous agents and orchestration governanceNavigating EU AI Act compliance in regulated industries
As the retail industry heads into 2026, innovation is no longer theoretical — it's operational. In this special episode of the Rethink Retail Predictions Podcast, we spoke directly with retail leaders who are actively building the future of commerce. From omnichannel growth and AI-driven personalization to pricing pressure, trust, and the rise of machine-assisted shopping, these experts share unfiltered insights into what's actually changing inside retail organizations.
Recorded live at SocialWest 2025, this episode features Andrew Turnbull, Managing Director of UX and Product at Evans Hunt, in conversation with guest host Meredith McKeough. Together, they explore the growing problem of “hostile user design” and how large platforms are enshittification experiences in the name of growth.Andrew shares insights from over 15 years in UX, using the Sonos redesign as a cautionary tale of business decisions eroding user trust. The conversation moves from platform-level design trends to what smaller businesses can learn, and avoid. They dig into the systems thinking required to scale responsibly, how to balance growth with respect for your users, and why customer feedback is still your most powerful strategic asset.This episode captures the mood shift in 2025 toward more ethical, user-first digital strategies, and how marketers and designers alike can push back on enshittification by prioritizing clarity, consent, and long-term value.
Guest: Derek Baird, CEO & Co-founder, Switchboard HealthResources:Switchboard Health: https://switchboardhealth.com/Conduce Health: https://www.conducehealth.com/Connect with Derek: https://www.linkedin.com/in/debaird/Connect with Nick: https://www.linkedin.com/in/nick-crabbs-5674a233/ Product in Healthtech is community for healthtech product leaders, by product leaders. For more information, and to sign up for our free webinars, visit www.productinhealthtech.com.
Matt Davey is Chief Experience Officer at 1Password, where he's been for over 13 years, starting as a part-time contractor and growing alongside the company through multiple chapters of change. On today's show we chat about staying at one company for such a long time and what that means, the importance of self-awareness in recognising when your role has changed, why a healthy tension in a product team is important, how to make 'Good Trouble,' and how AI is reshaping Design.Timestamps:02:14 – Matt's journey at 1Password and growing with the company04:42 – Recognising chapter changes at work08:30 – The loneliness of design leadership and talking to peers11:22 – Doing what you want to be doing and giving away responsibilities17:48 – Storytelling and getting buy-in from execs29:36 – Building products without much data38:06 – Good trouble and healthy tension54:06 – How AI is changing Design01:07:32 – End of show questionsConnect with MattWebsiteSelected links from the episodeMaking Good TroubleWhat you can expect to work on as a 1Password intern1Password Careers
Jennifer Darmour is VP of Design at Oracle Health, where she's reimagining the healthcare experience. Jennifer has developed a distinct point of view on design through three pillars: beauty, meaning, and wellness. On today's show we chat about building culture that sustains craft, why good debates lead to better design, how AI is reshaping creativity, and what designers should double down on.Timestamps:00:00 – Intro02:40 – Jennifer's journey from journalism to design08:26 – The three pillars: beauty, meaning, and wellness14:22 – Building culture that sustains craft28:16 – Why good debates and healthy conflict matter in design42:34 – Leading design in complex healthcare systems56:18 – AI's role in creativity and what it will never be good at01:04:12 – Presenting work and getting meaningful feedback01:06:44 – End of show questionsConnect with JenniferLinkedInWebsiteSelected links from the episodeHow to argue using the RISA framework
Anfi and Ioana explore the design scene in 2025, sharing insights on current trends, key shifts, and the evolving landscape. They discuss the changing value of designers in the age of AI, questioning whether traditional roles will remain relevant. Additionally, they offer practical advice for newcomers entering UX design in 2026 from diverse backgrounds amidst this rapid transformation.This episode was recorded in partnership with Wix Studio.Check out these links:Join Anfi's Job Search community. The community includes 3 courses, 12 live events and workshops, and a variety of templates to support you in your job search journey.Ioana's AI Goodies NewsletterIoana's Domestika course Create a Learning StrategyEnroll in Ioana's AI course "**AI-Powered UX Design: How to Elevate Your UX Career"** on Interaction Design Foundation with a 25% discount.Into UX design online course by Anfisa❓Next topic ideas:Submit your questions or feedback anonymously hereFollow us on Instagram to stay tuned for the next episodes.
Welcome to Episode 37: Principal Product Designer, Lauren Glazer! Lauren details her amazing career that started in Cincinnati and has since helped her traverse the country; from National Geographic, Fox, and Disney in DC to Amazon and Walmart in Seattle. She will cover how to she has handled finding new jobs across the country, dealing with company acquisitions, being promoted, and even changing positions within the same company. Lauren gives insight about her time at some of the world's biggest companies, how to find a manager that you love to work with, and her biggest piece of advice for remaining fearless in your work and career pursuits. Host, Producer, & Editor - Mark CelaHost, Director, & Script Writer - Kristen PericleousHost, Social Media Manager, Social Media Content Creator, & Editor - Dan Lawson
Rachel Been is Expedia's SVP of Design. Previously, she was one of the designers who laid the foundations for Google's Material Design, and has worked across products at Airbnb, Google Home, and Nest. Starting her career as a photojournalist, Rachel brings a unique perspective to product design, grounded in curiosity and craft. On today's show we chat about designing for infinite expressiveness, the tension between craft and efficiency, the power of curiosity over specialisation, and what AI should and shouldn't be able to do.Timestamps:00:00 – Intro02:22 – Rachel's journey from photojournalism to design05:42 – The power of curiosity and being a generalist09:16 – Designing for infinity and infinite expressiveness18:34 – The tension between craft and efficiency in design28:22 – Material Design's impact and evolution35:48 – AI-powered search and building AI products at Expedia42:16 – The future of search and conversational interfaces48:24 – End of show questionsConnect with RachelLinkedInSelected links from the episodeExpedia in ChatGPTCarly Ayres' essay on the great design reset.
Jehad Affoneh is Chief Design Officer at Toast, where he leads design across product, platform, and culture. Previously, he held design leadership roles at VMware and other complex B2B companies. Starting his career as an engineer, Jehad brings a unique perspective to design, viewing it fundamentally as problem solving. On today's show we chat about the transition from engineering to design, the value of being multilingual across disciplines, organisational design, and how AI is transforming the way teams build products.Timestamps:00:00 – Intro02:08 – Jehad's journey from engineering to design leadership05:32 – Being multilingual across disciplines and bridging gaps09:48 – Organisational design and how teams should be structured20:16 – The role of design systems and platforms at scale31:44 – Leading design in complex B2B environments42:22 – How AI is changing product building and design tools52:18 – The future of AI agents and conversational interfaces58:02 – End of show questionsConnect with JehadLinkedIn
In this special Halloween episode, we follow Evelyn—a weary UX researcher trapped in a testing loop that refuses to end. Each new participant looks strangely familiar. Each test begins the same way. And no matter what she changes, they all say the same thing: “I can't find the button.” The real horror? It's not the prototype that's broken… It's her process.Today, we're trading our usual interviews for a Halloween story straight out of every designer's worst nightmare: The Infinite Usability Test.Meet Evelyn—a mid-level UX researcher running a morning of user tests that won't quit. Every time she adjusts the design, another “Alex” walks in and repeats the same fateful words: “I can't find the button.”As the day unravels, Evelyn realizes she's stuck in more than a bad sprint—she's caught in a validation loop. Each fix only pulls her deeper into the same mistakes, and each round of testing brings her face-to-face with the one insight she's been avoiding all along.Because sometimes, the scariest thing in UX isn't user feedback…It's hearing something you didn't expect.Join us for a hauntingly familiar tale about deadlines, doubt, and the difference between proving you're right and learning that you're not.Will Evelyn escape the room—or will she keep testing until the end of time?Tune in to find out… if you dare.---Featuring Actress and UX Designer extraordinaire, Stephanie TerreroIf you enjoyed this spooky UX Design scary story, check out our previous episodes:• The Stakeholder from Hell• The Tale of the Cursed Prototype• A Cautionary Tale of Deceptive UX Patterns —Thanks for listening! We hope you dug today's episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today's episode, why don't you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven't already, sign up for our email list. We won't spam you. Pinky swear.• Get a FREE audiobook AND support the show• Support the show on Patreon• Check out show transcripts• Check out our website• Subscribe on Apple Podcasts• Subscribe on Spotify• Subscribe on YouTube• Subscribe on Stitcher
Disney+ Launching New Navigation & UX Design https://whatsondisneyplus.com/disney-launching-new-navigation-ux-design/ #DisneyPlus VISIT ONLINE - http://www.WhatsOnDisneyPlus.com If you enjoy our content, please consider supporting it via our Patreon or as a YouTube Channel Membership from as little as $2 a month and get access to exclusive content and much more.
Think you need a perfect UX portfolio and hundreds of job applications to land a senior UX role? Think again.In this episode, UX career coach Sarah Doody talks with Laura, a former physician turned UX designer, about how she landed a Principal Product Design role, without even applying.Laura shares how she turned a contract job into a 2.5-year role at Cisco, why she joined Sarah Doody's UX career coaching program, Career Strategy Lab, twice. Laura also shares how staying ready (not scrambling) made all the difference when her UX contract ended. Spoiler: she was hired again within two weeks, and her new VP of Product found her on LinkedIn.What You'll Learn in This Episode:✔️ How Laura pivoted from medicine to UX and built her confidence along the way✔️ Why having just one solid case study was enough to land multiple interviews✔️ The key mindset shift that helped her stand out—even in a competitive market✔️ How staying visible on LinkedIn led to a job offer without applying✔️ Why portfolio perfectionism keeps talented UXers stuck✔️ The benefit of specializing in a niche like cybersecurity or networking✔️ How CSL's frameworks helped her lead, mentor, and present more confidentlyTimestamps:02:06 Laura's Career Journey and Success with Career Strategy Lab05:23 Importance of Testing and Networking09:06 Specialization and Job Search Strategy12:53 Applying Career Strategy Lab Skills in the Workplace17:39 Final Thoughts and Advice for Job Seekers19:29 Conclusion and Podcast Information20:09 Special Message for Job Seekers
What if the most powerful skill you could develop as a designer has nothing to do with Figma or AI? In this episode, we explore why writing is the ultimate meta-skill—sharpening your thinking, influencing decisions, and accelerating your career in unexpected ways.Is writing the most underrated design skill of all time?We spend a lot of time talking about design skills like prototyping, facilitation, and AI tools. But what if the skill that strengthens all of those is the one designers most often ignore?In this episode, I sit down with Thijs Kraan, a designer-turned-growth partner, who makes the case that writing is the ultimate meta-skill. For Thijs, writing every day didn't just sharpen his thinking; it multiplied his impact. From running a 30-day challenge to publishing daily posts, writing became the catalyst for everything else in his career.We talk about the difference between business writing, expert writing, and copywriting, why clear writing equals clear thinking, and how documentation can protect your career when tough decisions come back months later. We also tackle the elephant in the room: AI. Should you let ChatGPT do your writing, or will that shortcut make you worse in the long run?Whether you're trying to influence stakeholders, sharpen your thinking, or just get better at your day-to-day communication, this conversation will show you why writing might just be the most important design skill you haven't been practicing.Tune in and see why it's time to pick up the pen (or keyboard).Topics:• 02:45 – The Importance of Writing in UX Design• 04:19 – Thijs Kron's Journey: From Web Development to Writing• 06:05 – The Power of Writing in Design Thinking• 06:31 – Building a Writing Habit• 15:06 – Writing as a Meta Skill• 20:55 – Different Types of Writing for Designers• 22:33 – The Role of Copywriting in Design• 24:36 – Writing as a Career Multiplier• 28:38 – The Impact of AI on Writing• 30:19 – Balancing AI and Human Thinking• 31:35 – Personal Experience with AI in Writing• 32:43 – Effective Uses of AI for Writing• 34:54 – The Risks of Over-Reliance on AI• 36:13 – Practical Tips for Writing and ThinkingHelpful Links:• Connect with Thijs on LinkedIn—Thanks for listening! We hope you dug today's episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today's episode, why don't you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven't already, sign up for our email list. We won't spam you. Pinky swear.• Get a FREE audiobook AND support the show• Support the show on Patreon• Check out show transcripts• Check out our website• Subscribe on Apple Podcasts• Subscribe on Spotify• Subscribe on YouTube• Subscribe on Stitcher
Design isn't a straight road. It's more like a maze with moving walls. In this episode, strategist Jen Briselli shows us why learning, relationships, and hidden networks matter more than best practices when navigating complex organizations.How do you thrive as a designer when the org around you is unpredictable, political, and constantly changing?Most designers hit a wall at some point in their career: their skills are strong, but the system they're working in feels impossible to navigate. Best practices don't seem to work, processes break down, and “design maturity” feels like a buzzword no one can actually define.That's where Jen Briselli comes in. With a background in physics, teaching, and design strategy, Jen helps teams understand what complexity really means and why learning is the only way through it. In our conversation, she explains how complicated and complex are not the same thing, how informal networks drive influence more than org charts, and why the real work of design is creating the conditions for growth rather than forcing outcomes.If you've ever felt stuck in a low-maturity team, frustrated by org politics, or burned out by chasing “best practices,” this episode will reframe how you see your role. Thriving in complexity and ambiguity is not about having all the answers. Instead, it's about learning how to sense, adapt, and build the great relationships that make great software possible.Take a listen to learn how to stop fighting complexity and start working with it.Topics:• 02:41 – Understanding Complexity in Product Design• 04:06 – Jen Belli's Journey into Complexity Science• 04:41 – Exploring Complexity Science in Design• 11:55 – The Difference Between Complex and Complicated Systems• 16:56 – Navigating Complex Systems in UX Design• 30:56 – The Role of Learning in Complex Systems• 34:58 – Formal and Informal Networks in Organizations• 40:57 – Understanding the Metaphor of Soil, Seeds, and Sunlight• 41:54 – Exploring Design Maturity and Emergent Properties• 43:33 – Creating Conditions for Psychological Safety and Design Maturity• 44:46 – The Role of Affordances in Design Maturity• 45:06 – Nurturing Growth in Unpredictable Environments• 50:00 – Balancing Work and Mental Health• 54:18 – The Importance of Identity and Letting Go• 57:33 – Final Thoughts on Complexity and LearningHelpful Links:• Connect with Jen on LinkedIn• Learning is the Engine // Jen's Rosenfeld Talk• Jen's YouTube channel—Thanks for listening! We hope you dug today's episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today's episode, why don't you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven't already, sign up for our email list. We won't spam you. Pinky swear.• Get a FREE audiobook AND support the show• Support the show on Patreon• Check out show transcripts• Check out our website• Subscribe on Apple Podcasts• Subscribe on Spotify• Subscribe on YouTube• Subscribe on Stitcher
Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Cassandra Lester. She is the founder of Grow Give Prosper, and discusses her nonprofit’s mission to provide financial education and career opportunities through partnerships like Grow with Google.