Emerge stronger through disruption

PwC's just-launched Crisis Leadership Centre (CLC) takes a holistic approach to professional training, focusing on the intuitive, "soft" skills at the heart of leadership. Founder Claudia van den Heuvel talks with PwC Crisis and Resilience co-leader Bobbie Ramsden-Knowles about the CLC mission to help leaders develop the skills, agility, and core of resilience required to guide a team through disruption – and thrive.

Enterprise resilience is the ability to thrive in the face of change – whether that's a sudden, unexpected disruption (such as the pandemic) or a long-term issue. Dave Stainback and Bobbie Ramsden-Knowles, co-leaders of PwC's Global Centre for Crisis & Resilience, talk to Kristin Rivera about the importance of building resilience and steps organisations can take now to get on their way.

As businesses experience disruption, how they respond can determine their ability to recover and emerge stronger. In each episode of our series, PwC specialists discuss the challenges and opportunities facing business leaders in today's environment of global uncertainty.

Are your leaders prepared to withstand the intense pressure and disorientation of a ransomware attack? PwC UK Cybersecurity Partner Bobbie Ramsden-Knowles and Global Crisis Leader Kristin Rivera explore the options for responding to these potentially crippling attacks – and emerging stronger.

Ransomware attacks hit without warning, inflicting serious damage with effects that can linger for years. With strong crisis management capabilities, however, companies can mitigate the damage – and even grow trust with customers, deepening the connection to their values and purpose.

With a strategic business model and a looming presence in the corporate sector, purveyors of disinformation continually innovate to avoid detection. But there are steps you can take to protect your business, beginning with building a robust recovery plan.PwC cybersecurity specialist Philip Upton joins Global Crisis Leader Kristin Rivera for part two of their conversation on reducing your risk from this growing threat.

Can you believe your own eyes? As more-sophisticated forms of disinformation infiltrate the corporate sector, the answer is often a resounding “no.” Deepfakes and hoaxes are putting companies at risk — and making a profit for perpetrators.PwC Global Crisis Leader Kristin Rivera and US Partner Philip Upton break down the types of disinformation disrupting business around the world.

Who's ready to banish the “two truths and a lie” ice-breaker? Now's the perfect time. Today's employees want a more meaningful workplace experience — and the pandemic has provided invaluable lessons about how to create those connections.Kristin Rivera and Suzanne Roske explore the importance of designing a workplace experience that builds community, culture and leadership.

Women have lost hard-won ground during the pandemic -- without swift action, 30 years of labor progress and economic gains could disappear. How can business leaders reverse the damage and capitalize on the opportunity to draw women back into the workforce? PwC Global Crisis Leader Kristin Rivera and UK Inclusion and Diversity Consulting Leader Brenda Trenowden examine the structural issues that led to the losses, the long-term implications of a gender-regressive scenario, and steps business leaders can take to undo the damage.

Kristin Rivera and Patrick Welsh explore the potential of workplace personalisation. 

Kristin Rivera and Bhushan Sethi examine how to reimagine a workplace that's evolved for the first time in generations. 

Kristin Rivera and Dave Stainback discuss the importance of building resilience into organisational culture — a theme of PwC’s Global Crisis Survey 2021.

Business leaders are taking a holistic approach to organisational resilience. Kristin Rivera and Dave Stainback discuss the meaning of resilience and why the conversation around it is changing.

In the midst of massive disruption, is it possible to find silver linings for businesses? Kristin Rivera and Andrew McPherson explore how to harness crisis-era urgency for the post-crisis period.

In the age of transparency, an organisation risks eroding trust with data sets that are too rosy. Kristin Rivera and Andrew McPherson discuss how reporting actionable metrics with a focus on outcomes can spark important changes for your business.

Is your approach to compliance fit for the future? In today’s trust-based world, innovative organisations are taking a new tack: applying the principles of compliance not just to follow rules and regulations -- but to improve competitive advantage.Host Kristin Rivera and PwC Global Risk & Regulatory Leader Andrew McPherson explore how to deliver compliance that redefines ROI by supporting your mission and values, creating a differentiated experience for your customers, and boosting your bottom line.How’s your compliance IQ? Assess your approach with this quick quiz on PwC’s Compliance Transformed site.

How effectively businesses weather disruption begins and ends with strong leadership. Kristin Rivera and Richard Oldfield explore the attributes of successful leaders in a crisis and the impact on resilience.

Leading a business means balancing priorities. Kristin Rivera and Richard Oldfield discuss how PwC has balanced strategies during the COVID-19 response, and how the crisis is redefining the concept of work-life balance.

In times of crisis, it’s important to seek help and support. Kristin Rivera and Richard Oldfield explore PwC's experience tapping into the knowledge of our network and how businesses have pivoted to solve needs in the global community.

Beyond the public health implications, COVID-19 has triggered significant upheaval in the global economy. Kristin Rivera and Richard Oldfield discuss the importance of self-reflection during a crisis and immediate next steps for businesses.