Professional Communication Training

Go to Dan's site: http://www.danoconnortraining.com  Get all his videos: http://store.danoconnortraining.com Enroll in Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog:http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+: https://plus.google.com/100199916299031606704 Communication Skills Training Videos:  Effective communication skills training videos brought to you by Dan O'Connor. Learn English listening skills, business communication skills, how to read body language, body language techniques, English communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training and more. Our online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. In this online communication training episode, you'll learn about the danger phrase, "Don't Worry!" Keep in touch with expert communication trainer Dan O'Connor:http://www.facebook.com/communicationtraining  http://www.youtube.com/powerdiversity http://www.onlinecommunicationtraining.com http://www.powerdiversity.com http://www.twitter.com/EVSlayer Are you looking for a communication trainer for communication workshops or online communication training classes?  Call 877-570-1573 to learn how to bring our communication training workshops and seminars to your organization. communication training, communication skills, communication, Effective communication skills training videos, Dan O'Connor, English listening skills, how to read body language, body language techniques, english communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training videos, online communication skills training classes, communication training workshops, communication skills training, online communication training video, how to deliver bad news to a customer, power phrases for work, improve communication skills at work, improve professional communication skills, effective communication skills training videos, communication expert, motivational keynote speaker, Dan O'Connor, English customer service skills, English communication skills

In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the sexes at work. Would you like to open up the lines of communication with the opposite sex? Don't forget about body language. For more, go to http://www.powerdiversity.com and for online communication training by Dan, go to http://www.onlinecommunicationtraining.com  and of course don't miss Dan's YouTube videos at https://www.youtube.com/user/PowerDiversity  

What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and what phrases add power and punch to your message--all in just minutes a day.

Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working in a professional environment. Communication training can be fun, effective, and free. You can be a better communicator in about 2 minutes! For more communication training, visit http://www.powerdiversity.com

How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communication tactics to help you dramatically transform your communication image and get instant results. Today's Danger Phrase is, "Why didn't you tell me?" Find out why this is a danger phrase, and what you should be saying instead, in today's lesson. For more free communication resources, go to http://www.powerdiversity.com.

In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't engage. Regardless of your views of Elena Kagan, her use of these tools was masterful, and you too can--and should--use them in high-risk communication situations. Listen to today's podcast to find out how. For more, go to http://www.powerdiversity.com.

Here's your professional communication tactic for the day: When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have the word "you" in them. Check out today's podcast to learn how to correctly give a compliment, which activates the right side of the brain of the person receiving the compliment, and positions you as a more powerful, polished, savvy communicator. For more, stop by http://www.powerdiversity.com.

Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connection. For more, visit http://www.powerdiversity.com

THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles.  Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. The reason feeling good is so important is because everything you do is infused with the consciousness with which you do it. After work is over, you’ll go home and be with the most important people in your life, and how you treat them will be affected by how you treated your customers throughout the day.  There are four bottom line things a Blamer is looking for (apart from something free, which is not going to happen in the following scenario) to keep their egos intact: They want someone to validate their story They want someone to take responsibility They want to know “what you’re going to do about it,”  They want to know it won’t happen again The professional’s number-one goal is to give the customers what they want. This can be challenging when you’re dealing with difficult and demanding customers, especially if you know the story they’re telling you isn’t true. For example, let’s say a customer’s utilities have been cut off, and that person is upset, claiming he or she never got the bill. The savvy professional can achieve the goal of giving the customer what they want, while maintaining their professional demeanor, and keeping their ego in tact all at the same time, simply by using the passive voice, and a simple 4-step process: 1) Acknowledge the possibility that it happened as the customer says it happened. For example: “It certainly is possible that a mistake was made.” or “I understand sometimes things don’t show up in the mail.” Now their ego has been validated, (even though you didn’t say a mistake was made) and they’ll be ready for you to... 2) Take responsibility. For example: “But you’re in luck...my name’s Dan, and regardless of what happened to get us here, (notice you’re “with” the customer) you’ve found the right person. I’m the one who can help you with this.” Now they feel confident in your abilities, know you’re with them, and are ready to hear you... 3) Take corrective action. For example: “What we can do now is get this last bill paid, which will bring the account current.” And now that you’re in the process of “fixing” the problem... 4) Suggest preventative action. For example: “In the future, if it’s the 5th of the month, and you still haven’t received a bill, just come down or call us, and we’ll be able to help you take care of your monthly balance so that this never happens again.” Of course, many customers will struggle and squirm a bit before getting un-stuck, and when they do, remember that you are totally in control of the situation, and don’t take the bait. Simply use the broken record, and keep repeating steps 3 and 4 until the customer realizes that you are going to stand your ground, and maintain your professional demeanor. It’s easy and more effective as long as you use strategies rather than just winging it. When we have strategies such as this one to help us deal with demanding or difficult customers, we will enjoy a more stress-free day at work, and be more present and positive with those we love--after work. For more, visit http://www.powerdiversity.com

Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how to dance to any tune and respond to any person.  If this video podcast doesn't cause you to shake your booty as you learn three dance moves you can do to ANY MUSIC--AND 4 magic communication phrases you can use in any situation--just email Dan and ask him to hang up his tap shoes.... The Secret Dance of Love will help you with your terpsichorean AND communication challenges. Share this video podcast with your friends so you can all dance the night away, while regaling your dance partners with witty conversation. You can't beat it with a stick.  For more, go to http://www.powerdiversity.com.

Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the next time. In this professional communication training podcast, you will learn a simple six-step process that will help you effectively deal with a crier, and deliver your message with clarity, power, professionalism, and finesse. For more, stop by http://www.powerdiversity.com. 

If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's professional communication training podcast helps you immediately increase your communication power, deal with difficult people, and communicate with confidence, power and finesse. For more, stop by http://www.powerdiversity.com.

There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor is gone (according to Robert Zapolsky, author of Why Zebras Don't Get Ulcers). Our brains, however, keep releasing stress hormones and toxic chemicals long after the stress factor has left us. This is why we need a systematic approach to "disengaging" from stressful people and situations. This 4-step process is the best I have found. Remember to get the accompanying quick-reference card in our customer resources section of the library at http://www.powerdiversity.com.

Above all else, your professional communication skills will land or lose you the job you seek. This is why the first thing you do while seeking a job is hone your interviewing skills. Access to effective professional communication training has never been easier. In today's communication training podcast, Dan gives you the one question (and the number-one question) that anyone who's looking for a job must ask in the interview. Increase your chances of landing that job by listening to this quick and powerful podcast. For more, visit http://www.powerdiversity.com.

Any quality professional communication training program will teach you basic yet powerful communication tactics such as the Feel-Felt-Found. If this is the beginning of your communication education and you have not yet mastered this technique, here's your chance to become a more powerful, persuasive, savvy professional communicator. For more free tools, stop by http://www.powerdiversity.com.

Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your communication power. In this professional communication training episode, Dan teaches you how and why to add power phrases to your greetings. For more, stop by http://www.powerdiversity.com.

If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you. In today’s podcast, Dan gives you two specific tactics you can use the next time you deal with difficult customer, difficult coworkers, and all of the difficult people you’ll meet both personally and professionally. For more, go to http://www.powerdiversity.com.

Have you been told that you need to learn how to say no more professionally? In this professional communication podcast, Dan teaches you the four-step process to saying no with professionalism, tact, and finesse. Take your professional communication skills to the next level with this powerful strategy. For more communication resources and tools, visit http://www.powerdiversity.com.

When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening line is the most important part of that professional conversation. In today’s podcast, Dan teaches you the two-steps to creating powerful, polished opening lines for nearly any difficult conversation. PS-This also works at home in your personal relationships. For more professional communication training, stop by http://www.powerdiversity.com.

Do you ever find yourself at a loss for words? How unstoppable a professional communicator are you? In this podcast, Dan shares 4 magic power phrases you can use to get out of any professional communication jam. For more communication training and tips, stop by http://www.powerdiversity.com

In this communication training episode, Dan walks you through making one of the most essential communication training tools you'll ever use: a danger phrase and power phrase list. This list will help you purge phrases and words that rob you of credibility, and replace them with ones that increase your communication power. For more resources, visit http://www.powerdiversity.com