Podcasts about Professional communication

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

Get in Touch! Send us a message.Monday morning. Coffee hasn't hit yet.You open your laptop and see the email. Subject line: "problem." Body: all caps. Your client — the one whose installation had a trucking delay that was absolutely, categorically not your fault — is furious. They want to know why you "dropped the ball." They want to know why they shouldn't dispute the charge with their credit card company.Their entire premise is wrong. You were professional. You were proactive. You sent the update the moment you had it.Your fingers move to the keyboard."Per my last email—"Stop."Not wrong" and "right move" are two different things. An email written from that place almost always makes things worse — even if you use AI to help write it. It signals you're rattled. It escalates. It turns a furious client into a difficult one, and occasionally a difficult client into a litigious one.In this episode, we walk through the two-step system that lets you respond with proof, professionalism, and zero defensiveness — before that coffee even kicks in.What you'll hear:Why emotional reactivity in client emails can undo months of goodwill in one sendHow pulling up the transcript first changes the way you write — before you type a wordThe exact AI prompt that turns facts into a response that keeps the relationshipGet the AI Note-taking Guide → cabinetnotes.com

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones Facebook Page: https://www.facebook.com/NoBrokeMonths/

  What happens when the world of Limited License Psychology collides with the realm of Crisis Negotiation? The answer is not only simple, but clear - you get one of Pat Doering's Crisis Negotiator Training Class Students - Meghan Taft. We all know that being a life-long, Perpetual Student isn't only one of the best ways to live, it IS LIFE. Are you continuing to learn as you lead your life? Are you finding satisfaction as you add to the toolbelt that you have inside YOUR life? Listen to this episode to learn more about what Meghan thought - from the original days of even contemplating the Crisis Negotiator Training efforts to her now being a real-life, in-place Crisis Negotiator, and everything in between. You'll find it all and more inside this episode of The Crisis Cop Podcast as Pat launches The Student Spotlight Series. Be sure to Like Subscribe and Share this episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com...   The Crisis Cop Podcast Podcast Links Bar:  Connect with The Host!     Subscribe to This Podcast Now!   This program is one of the many parts of The WhatCopsWatch.Com Effort! Rate this podcast on Apple Podcasts. the Ultimate success for every podcaster is FEEDBACK! Not an Apple Podcasts user? No problem! Be sure to cherck out any of the other many growing podcast directories online to find this and many other podcasts on The 2GuysTalking Podcast Network!   Housekeeping -- The Editor Corps - Make Your Podcast Soar: There's only one question to ask: Why are YOU still editing your podcast? Reclaim the time you spend on editing (easily at least twice the time you spend on capturing the program) to make more great content by enlisting "The Editor Corps" who will "Make Your Podcast Soar!" http://EditorCorps.Com -- The Voice Farm: Fred Wilkerson, Mike's Father that died in the first few days of 2018, always dreamed of a place that those interested in Voiceover could go to learn more about the industry and experience - without all the BS that goes with it. We build it four and a half years go and it continues to provide new voiceover artists and businesses looking for voiceover talent a place to go and secure great voiceover artists. http://VoiceFarmers.Com   Two Great Ways to Listen/Watch! We are proud to provide you both a dedicated AUDIO and VIDEO presentation for this program! To Listen Now: Hit the play button in the player on this page or hit the Subscribe button on your favorite Podcast Directory to instantly get these episodes when they release! To Watch Now: Visit this program on YouTube, or hit the window located below to see the hosts, guests and light bulb moments that make this program special! https://www.youtube.com/watch?v=4AA0lD4734o The Detailed Shownotes for This Episode of The Crisis Cop Podcast: Looking for the detailed links, information and references used inside this episode? Read on below to find them all and remember to reach out to ask if there's something else you'd like to see from this episode!   Timestamps for This Episode of The Crisis Cop Podcast: 00:00 Considering a role in crisis negotiation 05:58 Participating in law enforcement training class 07:37 Engaging students in virtual learning environments 10:17 Maintaining skills learned in training sessions 13:47 Importance of coordination with tactical teams 16:20 Coaching an officer through decision-making scenario 20:37 Successful negotiation and positive outcome 23:31 Experiencing emotional highs and lows 27:44 Learning about team roles in behavioral health settings 32:26 Integrating into the team and building relationships 35:51 Managing a challenging behavioral call out 37:06 Post-incident debrief: learning and improvements 42:07 Establishing connection before problem-solving 44:01 Dealing with a scene involving a suicide 47:07 Checking in with law enforcement partners regularly 52:49 Mentorship and advice for newcomers 53:41 Advice for future behavioral health professionals   Questions Answered Inside This Episode of Cops and Robbers Talk: How did Meghan Taft's initial uncertainty about joining a crisis negotiation team evolve throughout her training and field experience? What factors influenced her change of perspective? In what ways does having a behavioral health professional like Meghan Taft integrated into crisis negotiation teams enhance team effectiveness, as discussed in the episode? What challenges did Meghan Taft face as a mental health professional entering a traditionally law enforcement-dominated environment, and how did she and her team address them? The episode discusses the “80/20 rule” in active listening. What is this rule, and how does it apply to both law enforcement and clinical crisis work? Scenario-based training played a significant role in this episode. How did these scenarios help prepare Meghan Taft for real-life incidents, and what were some of the key takeaways from her scenario experiences? What are some of the emotional and physical impacts described by Meghan Taft that negotiators may experience after a long and intense crisis call-out? Discuss the importance of debriefs and team roles as described in the episode. How do these contribute to continuous improvement in crisis negotiation outcomes? The episode highlights the importance of “connection” in negotiations. How can negotiators use their own mistakes or missteps to build human connection during a crisis? What advice does Meghan Taft offer to mental health professionals who may be considering joining a crisis negotiation team? How can teams make this integration more effective? Reflect on the episode's discussion about handling incidents where a subject dies by suicide. How do teams process these experiences, and what supports are mentioned as being important for team well-being?   Links from this Episode: -- Get All of Pat's Books via Amazon Now!    - Crisis Cops: The Evolution of Crisis Negotiation in America      - Crisis Cop 2: More Stories from the Front Lines of Crisis Negotiation      - Calming the Chaos: My Life as a Crisis Negotiator in the St. Louis Area 2GuysTalking Podcast Network Link to the Network's homepage to provide listeners with more background. 2GuysTalking Podcast Network Books & Training Materials Compliance Surrender by Geno Dorough - Retired Crisis Negotiator: The foundational book on negotiation tactics – find it on Amazon or inquire to the hosts for a fair price. Pat Doering - CrisisCop.Com's newest negotiation book: For more content and practical advice, reach out via the podcast or website. Relevant Techniques & Philosophies The "Four Rs" of Negotiation: Recognize, Respect, Reduce, and Remove barriers – as discussed by Geno Dorough - Retired Crisis Negotiator Active Listening Skills: Essential for both negotiations and day-to-day policing – and featured throughout the episode. Professional Communication in Law Enforcement: Why avoiding yelling and profanity matters for de-escalation and public image. Topics Covered in This Episode The evolution of crisis negotiation in police work and CIT (Crisis Intervention Team) training. Handling emotionally charged situations, and the effects of PTSD in law enforcement. Building trust and rapport—even through difficult or traumatic incidents. Why mentorship matters: Advice for new negotiators from Pat Doering - CrisisCop.Com and Meghan Taft - Limited License Psychologist & Crisis Negotiator. The importance of preserving dignity and respecting emotional barriers during crisis calls. Be sure to Like, Subscribe & Share Everywhere!   ==== Connect with Pat Doering - The Crisis Cop Today! — Pat Doering on Facebook — Pat Doering on LinkedIn — Pat Doering on Instagram — Crisis Cop on the Web -- Crisis Cop on YouTube   ==== Help Us Tell People About 10+ Years of WhatCopsWatch.Com: On the Web: https://whatcopswatch.com/ At Apple Podcasts: https://podcasts.apple.com/us/podcast.... At Spotify: https://open.spotify.com/show/2VV1HL9.... On Amazon Music: https://music.amazon.com/podcasts/b46.... On Facebook: / whatcopswatch     Calls to the Audience Inside this Episode: — Did you know that it ALL STARTED with John & Al's Sporting Goods? What was your favorite light bulb moment that YOU discovered in this episode? Tell us Your Perspective About This Episode Now!   Be an Advertiser/Sponsor for This Program!   Tell us what you think! It's never too late to be an advertiser in this podcast, thanks to Perpetual Advertising! Contact CrisisCop.Com now and learn more about why podcasting allows your advertising dollar to live across millions of future listeners – FOREVER!   Tell Us What You Think About The Crisis Cop Podcast: Tell us what you think and we'll use your comments in a future ALL-FAN-INPUT Episode! Educating the public is what we've based all of our programming on and we're eager to connect with others who are doing it! Know about another podcast , YouTuber or other media generator making a difference in the way of perspective when it comes to law enforcement? Tell us about them now and we'll link to them and have them on a future episode of CrisisCop.Com!   The Host of this Program: Pat Doering Pat Doering began his career as a police officer in 1996 and has served as a Police Hostage Negotiator since 2004. He has received formal negotiation training from the FBI, the London Metropolitan Police (Scotland Yard), and the Negotiation Program at Harvard University. As a graduate of the FBI National Academy (Class 248), Pat continues to provide guidance, formal training,...

  What happens when the world of Limited License Psychology collides with the realm of Crisis Negotiation? The answer is not only simple, but clear - you get one of Pat Doering's Crisis Negotiator Training Class Students - Meghan Taft. We all know that being a life-long, Perpetual Student isn't only one of the best ways to live, it IS LIFE. Are you continuing to learn as you lead your life? Are you finding satisfaction as you add to the toolbelt that you have inside YOUR life? Listen to this episode to learn more about what Meghan thought - from the original days of even contemplating the Crisis Negotiator Training efforts to her now being a real-life, in-place Crisis Negotiator, and everything in between. You'll find it all and more inside this episode of The Crisis Cop Podcast as Pat launches The Student Spotlight Series. Be sure to Like Subscribe and Share this episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com...   The Crisis Cop Podcast Podcast Links Bar:  Connect with The Host!     Subscribe to This Podcast Now!   This program is one of the many parts of The WhatCopsWatch.Com Effort! Rate this podcast on Apple Podcasts. the Ultimate success for every podcaster is FEEDBACK! Not an Apple Podcasts user? No problem! Be sure to cherck out any of the other many growing podcast directories online to find this and many other podcasts on The 2GuysTalking Podcast Network!   Housekeeping -- The Editor Corps - Make Your Podcast Soar: There's only one question to ask: Why are YOU still editing your podcast? Reclaim the time you spend on editing (easily at least twice the time you spend on capturing the program) to make more great content by enlisting "The Editor Corps" who will "Make Your Podcast Soar!" http://EditorCorps.Com -- The Voice Farm: Fred Wilkerson, Mike's Father that died in the first few days of 2018, always dreamed of a place that those interested in Voiceover could go to learn more about the industry and experience - without all the BS that goes with it. We build it four and a half years go and it continues to provide new voiceover artists and businesses looking for voiceover talent a place to go and secure great voiceover artists. http://VoiceFarmers.Com   Two Great Ways to Listen/Watch! We are proud to provide you both a dedicated AUDIO and VIDEO presentation for this program! To Listen Now: Hit the play button in the player on this page or hit the Subscribe button on your favorite Podcast Directory to instantly get these episodes when they release! To Watch Now: Visit this program on YouTube, or hit the window located below to see the hosts, guests and light bulb moments that make this program special! https://www.youtube.com/watch?v=4AA0lD4734o The Detailed Shownotes for This Episode of The Crisis Cop Podcast: Looking for the detailed links, information and references used inside this episode? Read on below to find them all and remember to reach out to ask if there's something else you'd like to see from this episode!   Timestamps for This Episode of The Crisis Cop Podcast: 00:00 Considering a role in crisis negotiation 05:58 Participating in law enforcement training class 07:37 Engaging students in virtual learning environments 10:17 Maintaining skills learned in training sessions 13:47 Importance of coordination with tactical teams 16:20 Coaching an officer through decision-making scenario 20:37 Successful negotiation and positive outcome 23:31 Experiencing emotional highs and lows 27:44 Learning about team roles in behavioral health settings 32:26 Integrating into the team and building relationships 35:51 Managing a challenging behavioral call out 37:06 Post-incident debrief: learning and improvements 42:07 Establishing connection before problem-solving 44:01 Dealing with a scene involving a suicide 47:07 Checking in with law enforcement partners regularly 52:49 Mentorship and advice for newcomers 53:41 Advice for future behavioral health professionals   Questions Answered Inside This Episode of Cops and Robbers Talk: How did Meghan Taft's initial uncertainty about joining a crisis negotiation team evolve throughout her training and field experience? What factors influenced her change of perspective? In what ways does having a behavioral health professional like Meghan Taft integrated into crisis negotiation teams enhance team effectiveness, as discussed in the episode? What challenges did Meghan Taft face as a mental health professional entering a traditionally law enforcement-dominated environment, and how did she and her team address them? The episode discusses the “80/20 rule” in active listening. What is this rule, and how does it apply to both law enforcement and clinical crisis work? Scenario-based training played a significant role in this episode. How did these scenarios help prepare Meghan Taft for real-life incidents, and what were some of the key takeaways from her scenario experiences? What are some of the emotional and physical impacts described by Meghan Taft that negotiators may experience after a long and intense crisis call-out? Discuss the importance of debriefs and team roles as described in the episode. How do these contribute to continuous improvement in crisis negotiation outcomes? The episode highlights the importance of “connection” in negotiations. How can negotiators use their own mistakes or missteps to build human connection during a crisis? What advice does Meghan Taft offer to mental health professionals who may be considering joining a crisis negotiation team? How can teams make this integration more effective? Reflect on the episode's discussion about handling incidents where a subject dies by suicide. How do teams process these experiences, and what supports are mentioned as being important for team well-being?   Links from this Episode: -- Get All of Pat's Books via Amazon Now!    - Crisis Cops: The Evolution of Crisis Negotiation in America      - Crisis Cop 2: More Stories from the Front Lines of Crisis Negotiation      - Calming the Chaos: My Life as a Crisis Negotiator in the St. Louis Area 2GuysTalking Podcast Network Link to the Network's homepage to provide listeners with more background. 2GuysTalking Podcast Network Books & Training Materials Compliance Surrender by Geno Dorough - Retired Crisis Negotiator: The foundational book on negotiation tactics – find it on Amazon or inquire to the hosts for a fair price. Pat Doering - CrisisCop.Com's newest negotiation book: For more content and practical advice, reach out via the podcast or website. Relevant Techniques & Philosophies The "Four Rs" of Negotiation: Recognize, Respect, Reduce, and Remove barriers – as discussed by Geno Dorough - Retired Crisis Negotiator Active Listening Skills: Essential for both negotiations and day-to-day policing – and featured throughout the episode. Professional Communication in Law Enforcement: Why avoiding yelling and profanity matters for de-escalation and public image. Topics Covered in This Episode The evolution of crisis negotiation in police work and CIT (Crisis Intervention Team) training. Handling emotionally charged situations, and the effects of PTSD in law enforcement. Building trust and rapport—even through difficult or traumatic incidents. Why mentorship matters: Advice for new negotiators from Pat Doering - CrisisCop.Com and Meghan Taft - Limited License Psychologist & Crisis Negotiator. The importance of preserving dignity and respecting emotional barriers during crisis calls. Be sure to Like, Subscribe & Share Everywhere!   ==== Connect with Pat Doering - The Crisis Cop Today! — Pat Doering on Facebook — Pat Doering on LinkedIn — Pat Doering on Instagram — Crisis Cop on the Web -- Crisis Cop on YouTube   ==== Help Us Tell People About 10+ Years of WhatCopsWatch.Com: On the Web: https://whatcopswatch.com/ At Apple Podcasts: https://podcasts.apple.com/us/podcast.... At Spotify: https://open.spotify.com/show/2VV1HL9.... On Amazon Music: https://music.amazon.com/podcasts/b46.... On Facebook: / whatcopswatch     Calls to the Audience Inside this Episode: — Did you know that it ALL STARTED with John & Al's Sporting Goods? What was your favorite light bulb moment that YOU discovered in this episode? Tell us Your Perspective About This Episode Now!   Be an Advertiser/Sponsor for This Program!   Tell us what you think! It's never too late to be an advertiser in this podcast, thanks to Perpetual Advertising! Contact CrisisCop.Com now and learn more about why podcasting allows your advertising dollar to live across millions of future listeners – FOREVER!   Tell Us What You Think About The Crisis Cop Podcast: Tell us what you think and we'll use your comments in a future ALL-FAN-INPUT Episode! Educating the public is what we've based all of our programming on and we're eager to connect with others who are doing it! Know about another podcast , YouTuber or other media generator making a difference in the way of perspective when it comes to law enforcement? Tell us about them now and we'll link to them and have them on a future episode of CrisisCop.Com!   The Host of this Program: Pat Doering Pat Doering began his career as a police officer in 1996 and has served as a Police Hostage Negotiator since 2004. He has received formal negotiation training from the FBI, the London Metropolitan Police (Scotland Yard), and the Negotiation Program at Harvard University. As a graduate of the FBI National Academy (Class 248), Pat continues to provide guidance, formal training,...

This Devotional address with Kassandra M. Mackley was delivered on Tuesday, April 28, 2026, at 11:30 AM MST in the BYU-Idaho I-Center. Kassandra M. Mackley grew up in Utah, Virginia, and Blackfoot, Idaho. She served in the Idaho Falls, Idaho, and Vancouver, Washington Missions. Kassandra graduated from BYU-Idaho in 2021 with a bachelor's degree in Communication and is pursuing a master's degree in Professional Communication at Southern Utah University. She has worked at BYU-Idaho for nearly five years and currently serves as the Tours and Events Coordinator. Kassandra also serves as her ward's service activities coordinator and as a JustServe social media specialist for the United States Central Area. For the past four years she has volunteered with the Rexburg Family Crisis Center. Kassandra enjoys reading, road trips, and attending concerts. She especially loves spending time with her family, close friends, her YSA ward family, and her work family at BYU-Idaho.

Understanding the accent you didn't know you had.Whether communicating in our mother tongue or practicing a new language, we all speak with an accent. But that's not all, says Valerie Fridland — we hear with an accent as well.Fridland is a professor of sociolinguistics at the University of Nevada, Reno, and author of Why We Talk Funny: The Real Story Behind Our Accents. According to her, we don't just sound a certain way, we hear a certain way too, affecting how we understand others. “We're hearing with an accent — a bias shaped by our own language and experience,” she says. But instead of expecting others' communication to fit our preconceptions, Fridland says to meet people halfway. “If we want to make communication successful, it's not just their job as a speaker, it's my job as a listener.”In this episode of Think Fast, Talk Smart, Fridland and host Matt Abrahams discuss how empathetic listening opens the door to understanding. Whether you're communicating in a context of mutual intelligibility or attempting to bridge cultural and linguistic divides, Fridland's insights show how connection is a collaboration — shaped by accents on both sides of the conversation.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Valerie FridlandValerie's Book: Why We Talk FunnyEp.91 Um, Like, So: How Filler Words Can Create More Connected, Effective Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:29) - The Role of Filled Pauses (04:53) - When Fillers Become a Problem (06:15) - Why We Don't Hear Our Own Accent (07:40) - Language Rhythm & Intonation (12:30) - Listening with an Accent (17:28) - The Final Three Questions (23:34) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Simple strategies to think faster, stay authentic, and communicate with confidence. How do you stay genuine without sounding rehearsed? What helps when your thoughts are moving faster than your words? And how can you handle high-pressure moments with more ease?Strong communication isn't about having the right lines ready—it's about being present enough to respond with clarity. In the moment, it's easy to rush, overthink, or lose your structure. But with the right tools, you can slow down, connect, and communicate with intention.In this Ask Matt Anything episode of Think Fast, Talk Smart, Matt Abrahams shares insights from a live session with the Think Fast Talk Smart Learning Community. Through real audience questions, he outlines practical ways to manage nerves, adapt to different situations, and build communication habits that last.Episode Reference Links:Think Fast Talk Smart Learning Community  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:22) - Email Small Talk (04:59) - Slowing Down Your Thinking (07:09) - Controlling Speaking Pace (09:16) - Authenticity vs. Adapting (13:42) - Scripted Talks (16:34) - Handling No Questions (20:09) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Why mastering unspoken workplace communication is essential to long-term career success.Succeeding at work doesn't just depend on how hard you work or how smart you are. According to Erin McGoff, it often comes down to whether you understand the “secret language” everyone else seems to be speaking.McGoff is a career creator, Forbes 30 Under 30 honoree, and author of The Secret Language of Work: Hyper Helpful Scripts for Every Situation. Known for her wildly popular AdviceWithErin platform, she helps millions of professionals phrase things more effectively — without sounding stiff or robotic. “It's this hidden curriculum to the workforce,” she explains, describing the unwritten rules of interviews, negotiations, and professional etiquette. “It's not written down anywhere. It's not equally distributed.” Her mission is to make those invisible rules visible — and usable.In this episode of Think Fast, Talk Smart, McGoff and host Matt Abrahams explore how to communicate with confidence, advocate for yourself strategically, and build a professional brand with intention. Confidence, she says, isn't fixed: “Confidence isn't binary. Confidence is a spectrum.” It starts internally, with how we speak to ourselves, and strengthens when we “get really good at what you do.”Episode Reference Links:Erin McGoffErin's Book: The Secret Language of Work202. Own Your Brand: How to Communicate with Presence and Impact Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (04:56) - The Secret Language of Work (06:32) - Building Confidence (08:39) - Creating Your Professional Brand (10:00) - Setting Expectations at Work (12:31) - Advocate Strategically (14:34) - Mastering First Impressions (15:50) - Professional vs. Personal (18:19) - Interview Before, During, After (22:55) - Nonverbal Presence (23:19) - The Final Three Questions (27:18) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

Memorable communication isn't about saying more—it's making the right idea stick. No matter how compelling a presentation feels in the moment, most of what you say won't last in your audience's memory. The key isn't trying to make people remember everything — it's ensuring they remember what matters most.Carmen Simon is a cognitive neuroscientist, author, and expert on how the brain pays attention and forms memories. Her research explores how communication can move beyond passive listening and become an experience the brain actually holds onto. “The way we come to know the world is through the interaction of brain, body, and environment,” she explains. “The more you invite your audiences to interact with anything, especially physically, the more you impact cognition.”In this Quick Thinks episode of Think Fast Talk Smart, Simon and host Matt Abrahams explore practical, research-backed ways to make communication more memorable. They discuss why handwriting notes can deepen understanding, how curiosity and tension capture attention, and why communicators should avoid overwhelming audiences with too much information. Instead, Simon encourages speakers to structure ideas so audiences can recognize patterns and return to a clear core message.Episode Reference Links:Carmen SimonCarmen's Book: Impossible to IgnoreEp.39 Brains Love Stories: How Leveraging Neuroscience Can Capture People's Emotions Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:31) - Embodied Cognition Explained (04:44) - The Impact of Environment on Attention (06:08) - Sparking Curiosity in Your Audience (10:24) - Avoiding Cognitive Overload (14:48) - Using Visuals to Improve Recall (18:43) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

People are forgetful. Here's how to make your messages more memorable.After any presentation, your audience will forget about 90% of what you said. That's okay, says Carmen Simon — just make sure they remember the right 10%.Simon is a cognitive neuroscientist, speaker, author, and expert on how the brain processes and retains information. Her research reveals a humbling truth: “We forget our lives almost as quickly as we live them,” she says. But instead of fighting our forgetfulness, Simon believes we can work with it — by getting intentional about what we want people to remember. “So many people aspire at attention and memory, but very few really know what they want to be memorable for,” she says. “Ask the question: what is my 10% message?”In this episode of Think Fast, Talk Smart, Simon and host Matt Abrahams discuss how to distill your communication for maximum memorability. Whether you're pitching an idea or presenting to a team, Simon's practical techniques will help you ensure your 10% message is the one your audience takes away.Episode Reference Links:Carmen SimonCarmen's Book: Impossible to IgnoreEp.39 Brains Love Stories: How Leveraging Neuroscience Can Capture People's Emotions Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:39) - Attention vs. Memory (05:15) - Novelty & Surprise (06:36) - Why Attention Isn't Enough (08:04) - The Power of Priming (09:37) - Priming in Business Communication (10:21) - Why Audiences Forget (13:32) - Smart Repetition (15:08) - The Final Three Questions (22:00) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

  Few things have the same impact as an effective mentor. Many moons ago, a man named Geno Dorough taught a class on Barricaded Individuals, and set the life of Pat Doering - The Crisis Cop, on a course for training crisis negotiators around the globe. Who is this man? What in the world did Pat learn from him? What stories, perspectives and deep down truths have and continue to power this gentleman's sway on the lives of so many? You'll find it all and more inside this episode of The Crisis Cop Podcast as Pat's original mentor, Geno Dorough, visits in-studio to share everything with you... Be sure to Like Subscribe and Share this episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com...   The Crisis Cop Podcast Podcast Links Bar:  Connect with The Host!     Subscribe to This Podcast Now!   This program is one of the many parts of The WhatCopsWatch.Com Effort! Rate this podcast on Apple Podcasts. the Ultimate success for every podcaster is FEEDBACK! Not an Apple Podcasts user? No problem! Be sure to cherck out any of the other many growing podcast directories online to find this and many other podcasts on The 2GuysTalking Podcast Network!   Housekeeping -- The Editor Corps - Make Your Podcast Soar: There's only one question to ask: Why are YOU still editing your podcast? Reclaim the time you spend on editing (easily at least twice the time you spend on capturing the program) to make more great content by enlisting "The Editor Corps" who will "Make Your Podcast Soar!" http://EditorCorps.Com -- The Voice Farm: Fred Wilkerson, Mike's Father that died in the first few days of 2018, always dreamed of a place that those interested in Voiceover could go to learn more about the industry and experience - without all the BS that goes with it. We build it four and a half years go and it continues to provide new voiceover artists and businesses looking for voiceover talent a place to go and secure great voiceover artists. http://VoiceFarmers.Com   Two Great Ways to Listen/Watch! We are proud to provide you both a dedicated AUDIO and VIDEO presentation for this program! To Listen Now: Hit the play button in the player on this page or hit the Subscribe button on your favorite Podcast Directory to instantly get these episodes when they release! To Watch Now: Visit this program on YouTube, or hit the window located below to see the hosts, guests and light bulb moments that make this program special! https://youtu.be/HLhJ4lbEn9I The Detailed Shownotes for This Episode of The Crisis Cop Podcast: Looking for the detailed links, information and references used inside this episode? Read on below to find them all and remember to reach out to ask if there's something else you'd like to see from this episode!   Timestamps for This Episode of The Crisis Cop Podcast: 00:00 "Prioritizing Negotiation and Life Preservation" 08:11 "Sharing Negotiation Knowledge and Insight" 13:00 Challenges in Leadership and Crisis Philosophy 17:30 "Guide to Law Enforcement Communication" 22:35 Managing Armed Suicidal Situations Tactfully 28:19 "Tragic End to Volatile Standoff" 34:40 "Challenges and Sacrifices of Officers" 40:45 "Serious Commitments and Sacrifices Needed" 44:53 Balancing Negotiations and Internal Crises 51:09 "Practicing Empathy and Respect in Law Enforcement" 57:19 "Impact and Joy of Mentorship" 01:01:07 "Passion and Connection in Training"   Questions Answered Inside This Episode of Cops and Robbers Talk: Mentorship & Influence: How did mentorship (or the lack thereof) shape Geno Dorough - Retired Crisis Negotiator's approach to crisis negotiation, and how did he later become a mentor himself? Negotiation Philosophy: What is the “4 Rs” philosophy discussed in the episode, and how can it be applied to both emotional and physical barriers in crisis negotiation? Communication Skills: How does the difference between verbal and nonverbal communication affect outcomes during barricaded or crisis situations? Emotional Impact: The episode touches on the emotional toll crisis negotiation can have. How do negotiators cope with traumatic incidents, and what resources are available today compared to earlier years? Legacy & Lessons: What does Geno Dorough - Retired Crisis Negotiator hope his legacy in the field will be, and how does passing on knowledge help shape the next generation of negotiators? Changing Practices: How have responses to suicidal individuals changed over time, and what are the implications for law enforcement and community safety? Training & Professionalism: Why is it important for all officers (not just negotiators) to receive training on communication and emotional management, and what impact does this have on the public's perception of police? Tactical vs. Negotiation: How did Geno Dorough - Retired Crisis Negotiator's unique experience as both a tactical officer and negotiator help bridge the gap between these teams, and why is congruence in messaging crucial? Barriers & Time: Why is “taking time” emphasized repeatedly in the episode, and what risks are involved when law enforcement rushes a crisis situation? Personal Reflection: Geno Dorough and Pat Doering - CrisisCop.Com share personal stories about balancing their commitment to crisis negotiation with personal life. How do negotiators manage the demands of the job, and what advice do they offer to those considering this line of work?   Links from this Episode: -- Get All of Pat's Books via Amazon Now!    - Crisis Cops: The Evolution of Crisis Negotiation in America      - Crisis Cop 2: More Stories from the Front Lines of Crisis Negotiation      - Calming the Chaos: My Life as a Crisis Negotiator in the St. Louis Area 2GuysTalking Podcast Network Link to the Network's homepage to provide listeners with more background. 2GuysTalking Podcast Network Books & Training Materials Compliance Surrender by Geno Dorough - Retired Crisis Negotiator: The foundational book on negotiation tactics – find it on Amazon or inquire to the hosts for a fair price. Pat Doering - CrisisCop.Com's newest negotiation book: For more content and practical advice, reach out via the podcast or website. Relevant Techniques & Philosophies The "Four Rs" of Negotiation: Recognize, Respect, Reduce, and Remove barriers – as discussed by Geno Dorough - Retired Crisis Negotiator Active Listening Skills: Essential for both negotiations and day-to-day policing – and featured throughout the episode. Professional Communication in Law Enforcement: Why avoiding yelling and profanity matters for de-escalation and public image. Topics Covered in This Episode The evolution of crisis negotiation in police work and CIT (Crisis Intervention Team) training. Handling emotionally charged situations, and the effects of PTSD in law enforcement. Building trust and rapport—even through difficult or traumatic incidents. Why mentorship matters: Advice for new negotiators from Pat Doering - CrisisCop.Com and Geno Dorough - Retired Crisis Negotiator. The importance of preserving dignity and respecting emotional barriers during crisis calls. Be sure to Like, Subscribe & Share Everywhere!   ==== Connect with Pat Doering - The Crisis Cop Today! — Pat Doering on Facebook — Pat Doering on LinkedIn — Pat Doering on Instagram — Crisis Cop on the Web -- Crisis Cop on YouTube   ==== Help Us Tell People About 10+ Years of WhatCopsWatch.Com: On the Web: https://whatcopswatch.com/ At Apple Podcasts: https://podcasts.apple.com/us/podcast.... At Spotify: https://open.spotify.com/show/2VV1HL9.... On Amazon Music: https://music.amazon.com/podcasts/b46.... On Facebook: / whatcopswatch     Calls to the Audience Inside this Episode: — Did you know that it ALL STARTED with John & Al's Sporting Goods? What was your favorite light bulb moment that YOU discovered in this episode? Tell us Your Perspective About This Episode Now!   Be an Advertiser/Sponsor for This Program!   Tell us what you think! It's never too late to be an advertiser in this podcast, thanks to Perpetual Advertising! Contact CrisisCop.Com now and learn more about why podcasting allows your advertising dollar to live across millions of future listeners – FOREVER!   Tell Us What You Think About The Crisis Cop Podcast: Tell us what you think and we'll use your comments in a future ALL-FAN-INPUT Episode! Educating the public is what we've based all of our programming on and we're eager to connect with others who are doing it! Know about another podcast , YouTuber or other media generator making a difference in the way of perspective when it comes to law enforcement? Tell us about them now and we'll link to them and have them on a future episode of CrisisCop.Com!   The Host of this Program: Pat Doering Pat Doering began his career as a police officer in 1996 and has served as a Police Hostage Negotiator since 2004. He has received formal negotiation training from the FBI, the London Metropolitan Police (Scotland Yard), and the Negotiation Program at Harvard University. As a graduate of the FBI National Academy (Class 248), Pat continues to provide guidance, formal training, and leadership mentoring worldwide. In 2024, Pat retired from his law enforcement career but remains dedicated to fostering the next generation of Crisis Negotiators. He conducts live, on-site training events and online workshops designed to sharpen the skills of those interested in crisis negotiation. “My goal is to share the knowledge and experience I've gained throughout my career in high-stakes situations.

  Few things have the same impact as an effective mentor. Many moons ago, a man named Geno Dorough taught a class on Barricaded Individuals, and set the life of Pat Doering - The Crisis Cop, on a course for training crisis negotiators around the globe. Who is this man? What in the world did Pat learn from him? What stories, perspectives and deep down truths have and continue to power this gentleman's sway on the lives of so many? You'll find it all and more inside this episode of The Crisis Cop Podcast as Pat's original mentor, Geno Dorough, visits in-studio to share everything with you... Be sure to Like Subscribe and Share this episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com...   The Crisis Cop Podcast Podcast Links Bar:  Connect with The Host!     Subscribe to This Podcast Now!   This program is one of the many parts of The WhatCopsWatch.Com Effort! Rate this podcast on Apple Podcasts. the Ultimate success for every podcaster is FEEDBACK! Not an Apple Podcasts user? No problem! Be sure to cherck out any of the other many growing podcast directories online to find this and many other podcasts on The 2GuysTalking Podcast Network!   Housekeeping -- The Editor Corps - Make Your Podcast Soar: There's only one question to ask: Why are YOU still editing your podcast? Reclaim the time you spend on editing (easily at least twice the time you spend on capturing the program) to make more great content by enlisting "The Editor Corps" who will "Make Your Podcast Soar!" http://EditorCorps.Com -- The Voice Farm: Fred Wilkerson, Mike's Father that died in the first few days of 2018, always dreamed of a place that those interested in Voiceover could go to learn more about the industry and experience - without all the BS that goes with it. We build it four and a half years go and it continues to provide new voiceover artists and businesses looking for voiceover talent a place to go and secure great voiceover artists. http://VoiceFarmers.Com   Two Great Ways to Listen/Watch! We are proud to provide you both a dedicated AUDIO and VIDEO presentation for this program! To Listen Now: Hit the play button in the player on this page or hit the Subscribe button on your favorite Podcast Directory to instantly get these episodes when they release! To Watch Now: Visit this program on YouTube, or hit the window located below to see the hosts, guests and light bulb moments that make this program special! https://youtu.be/HLhJ4lbEn9I The Detailed Shownotes for This Episode of The Crisis Cop Podcast: Looking for the detailed links, information and references used inside this episode? Read on below to find them all and remember to reach out to ask if there's something else you'd like to see from this episode!   Timestamps for This Episode of The Crisis Cop Podcast: 00:00 "Prioritizing Negotiation and Life Preservation" 08:11 "Sharing Negotiation Knowledge and Insight" 13:00 Challenges in Leadership and Crisis Philosophy 17:30 "Guide to Law Enforcement Communication" 22:35 Managing Armed Suicidal Situations Tactfully 28:19 "Tragic End to Volatile Standoff" 34:40 "Challenges and Sacrifices of Officers" 40:45 "Serious Commitments and Sacrifices Needed" 44:53 Balancing Negotiations and Internal Crises 51:09 "Practicing Empathy and Respect in Law Enforcement" 57:19 "Impact and Joy of Mentorship" 01:01:07 "Passion and Connection in Training"   Questions Answered Inside This Episode of Cops and Robbers Talk: Mentorship & Influence: How did mentorship (or the lack thereof) shape Geno Dorough - Retired Crisis Negotiator's approach to crisis negotiation, and how did he later become a mentor himself? Negotiation Philosophy: What is the “4 Rs” philosophy discussed in the episode, and how can it be applied to both emotional and physical barriers in crisis negotiation? Communication Skills: How does the difference between verbal and nonverbal communication affect outcomes during barricaded or crisis situations? Emotional Impact: The episode touches on the emotional toll crisis negotiation can have. How do negotiators cope with traumatic incidents, and what resources are available today compared to earlier years? Legacy & Lessons: What does Geno Dorough - Retired Crisis Negotiator hope his legacy in the field will be, and how does passing on knowledge help shape the next generation of negotiators? Changing Practices: How have responses to suicidal individuals changed over time, and what are the implications for law enforcement and community safety? Training & Professionalism: Why is it important for all officers (not just negotiators) to receive training on communication and emotional management, and what impact does this have on the public's perception of police? Tactical vs. Negotiation: How did Geno Dorough - Retired Crisis Negotiator's unique experience as both a tactical officer and negotiator help bridge the gap between these teams, and why is congruence in messaging crucial? Barriers & Time: Why is “taking time” emphasized repeatedly in the episode, and what risks are involved when law enforcement rushes a crisis situation? Personal Reflection: Geno Dorough and Pat Doering - CrisisCop.Com share personal stories about balancing their commitment to crisis negotiation with personal life. How do negotiators manage the demands of the job, and what advice do they offer to those considering this line of work?   Links from this Episode: -- Get All of Pat's Books via Amazon Now!    - Crisis Cops: The Evolution of Crisis Negotiation in America      - Crisis Cop 2: More Stories from the Front Lines of Crisis Negotiation      - Calming the Chaos: My Life as a Crisis Negotiator in the St. Louis Area 2GuysTalking Podcast Network Link to the Network's homepage to provide listeners with more background. 2GuysTalking Podcast Network Books & Training Materials Compliance Surrender by Geno Dorough - Retired Crisis Negotiator: The foundational book on negotiation tactics – find it on Amazon or inquire to the hosts for a fair price. Pat Doering - CrisisCop.Com's newest negotiation book: For more content and practical advice, reach out via the podcast or website. Relevant Techniques & Philosophies The "Four Rs" of Negotiation: Recognize, Respect, Reduce, and Remove barriers – as discussed by Geno Dorough - Retired Crisis Negotiator Active Listening Skills: Essential for both negotiations and day-to-day policing – and featured throughout the episode. Professional Communication in Law Enforcement: Why avoiding yelling and profanity matters for de-escalation and public image. Topics Covered in This Episode The evolution of crisis negotiation in police work and CIT (Crisis Intervention Team) training. Handling emotionally charged situations, and the effects of PTSD in law enforcement. Building trust and rapport—even through difficult or traumatic incidents. Why mentorship matters: Advice for new negotiators from Pat Doering - CrisisCop.Com and Geno Dorough - Retired Crisis Negotiator. The importance of preserving dignity and respecting emotional barriers during crisis calls. Be sure to Like, Subscribe & Share Everywhere!   ==== Connect with Pat Doering - The Crisis Cop Today! — Pat Doering on Facebook — Pat Doering on LinkedIn — Pat Doering on Instagram — Crisis Cop on the Web -- Crisis Cop on YouTube   ==== Help Us Tell People About 10+ Years of WhatCopsWatch.Com: On the Web: https://whatcopswatch.com/ At Apple Podcasts: https://podcasts.apple.com/us/podcast.... At Spotify: https://open.spotify.com/show/2VV1HL9.... On Amazon Music: https://music.amazon.com/podcasts/b46.... On Facebook: / whatcopswatch     Calls to the Audience Inside this Episode: — Did you know that it ALL STARTED with John & Al's Sporting Goods? What was your favorite light bulb moment that YOU discovered in this episode? Tell us Your Perspective About This Episode Now!   Be an Advertiser/Sponsor for This Program!   Tell us what you think! It's never too late to be an advertiser in this podcast, thanks to Perpetual Advertising! Contact CrisisCop.Com now and learn more about why podcasting allows your advertising dollar to live across millions of future listeners – FOREVER!   Tell Us What You Think About The Crisis Cop Podcast: Tell us what you think and we'll use your comments in a future ALL-FAN-INPUT Episode! Educating the public is what we've based all of our programming on and we're eager to connect with others who are doing it! Know about another podcast , YouTuber or other media generator making a difference in the way of perspective when it comes to law enforcement? Tell us about them now and we'll link to them and have them on a future episode of CrisisCop.Com!   The Host of this Program: Pat Doering Pat Doering began his career as a police officer in 1996 and has served as a Police Hostage Negotiator since 2004. He has received formal negotiation training from the FBI, the London Metropolitan Police (Scotland Yard), and the Negotiation Program at Harvard University. As a graduate of the FBI National Academy (Class 248), Pat continues to provide guidance, formal training, and leadership mentoring worldwide. In 2024, Pat retired from his law enforcement career but remains dedicated to fostering the next generation of Crisis Negotiators. He conducts live, on-site training events and online workshops designed to sharpen the skills of those interested in crisis negotiation. “My goal is to share the knowledge and experience I've gained throughout my career in high-stakes situations.

What you'll learn in this episode:Why bad reviews aren't as damaging as you thinkThe golden rule: perception is reality—valid or notHow to respond without being defensiveThe PRO framework (Problem, Result, Offer) for impactful reviewsWhy stacking good reviews matters more than fearing bad ones  

Unlock the Power of Business English: Five Synonyms to Close the DealEver struggled to find the perfect verb in business English? In this episode, we delve into a real-world scenario where one tiny verb could make or break a six-figure client deal. Follow the story of Jen, a manager on the brink of a boardroom disaster, and discover the five moneymaking synonyms that saved her. Learn how to swap out basic verbs like 'do' and 'make' for powerful alternatives like 'execute' and 'deliver,' making your business communication sharper and more effective. We also cover essential principles for using these synonyms without sounding overly formal or robotic, and how to avoid common pitfalls. Equip yourself with this business English toolkit and transform your professional writing today.00:00 The Ticking Clock: Jen's High-Stakes Email00:46 A Morning SOS: The Urgent Email02:04 The Proposal Crisis: Verbs That Matter03:19 Language Surgery: Transforming the Proposal04:52 The Power of Verbs: Jen's Success Story06:02 Toolkit Time: Five Game-Changing Synonyms08:18 Principles and Pitfalls: Mastering Business English09:56 Final Thoughts: Elevate Your Business Communication

Send us a textIn this special format-breaking episode of the Being An Engineer podcast, Aaron and Brad sit down together—no guest, no script—to talk through an issue almost every engineer has bumped into at some point: the slow erosion of professional communication.The conversation starts with a LinkedIn post Brad wrote after experiencing repeated ghosting during his job search—even after multi-hour onsite interviews and commitments from hiring managers. That sparks a broader discussion about the shifting expectations around communication in today's workforce, how different generations approach feedback and follow-through, and what's driving the breakdown of mutual respect between candidates, companies, vendors, and customers.Aaron shares stories from his 16 years running Pipeline Design & Engineering, including how silence from prospective clients affects small engineering firms and why reciprocity is essential for trust in any business relationship. The two also talk openly about dealing with ambiguity, stress, and the pressure for instant answers in a world where patience is becoming rare.This episode explores:·         Why ghosting is becoming normalized—and why it shouldn't be·         How feedback and clarity can drastically change hiring experiences·         The role of generational differences in communication styles·         How ambiguity affects engineers and leaders at every level·         Practical frameworks for reducing stress and strengthening trust·         Why “say what you're going to do, then do it” still matters·         A challenge to listeners to help rebuild professional respect, one small action at a timeAaron and Brad wrap up with a call to action: if you're ever in a position to choose—whether selecting candidates, vendors, or partners—take the minute to close the loop. Be the change you want to see in the industry.Let us know what you think of this new conversational format, what topics you'd like us to tackle next, or whether we should stick to the classic interview style. Drop us a note on LinkedIn, on The Wave, or at info@teampipeline.us. LINKS:https://www.linkedin.com/company/pipeline-media-lab/https://www.linkedin.com/in/pipelinedesign/https://www.linkedin.com/in/bradhirayama/ Aaron Moncur, hostDownload the Essential Guide to Designing Test Fixtures: https://pipelinemedialab.beehiiv.com/test-fixtureAbout Being An Engineer The Being An Engineer podcast is a repository for industry knowledge and a tool through which engineers learn about and connect with relevant companies, technologies, people resources, and opportunities. We feature successful mechanical engineers and interview engineers who are passionate about their work and who made a great impact on the engineering community. The Being An Engineer podcast is brought to you by Pipeline Design & Engineering. Pipeline partners with medical & other device engineering teams who need turnkey equipment such as cycle test machines, custom test fixtures, automation equipment, assembly jigs, inspection stations and more. You can find us on the web at www.teampipeline.us

Metro Vancouver's turn to talk about development fees Guest: Heather McNell, Deputy CAO, Policy and Planning The Oversimplification of Health Care issues Guest: Paul Kershaw, Policy professor in the UBC School of Population and Public Health and columnist for the globe and mail What will 2026 look for freight and shipping amid ongoing tariffs? Guest: Lisa McEwan, CEO of Hemisphere Freight and a seasoned Canadian trade and customs specialist with 15 years of experience Australia has banned social media for kids Guest: Dr. Kisha McPherson is an Assistant Professor in the School of Professional Communication at Toronto Metropolitan University Why aren't we using internationally recognized teachers? Guest: Tory Handford, Professor, Education, Thompson Rivers University Learn more about your ad choices. Visit megaphone.fm/adchoices

Jenny Li Fowler sits down with Matt Gerrish from Quid to uncover how the Rival IQ + Quid 2024 Higher Education Social Media Engagement Report comes to life. From understanding what drives rankings to exploring why some schools dominate year after year, Matt gives listeners a peek behind the data curtain. This episode is packed with insights on engagement strategy, platform prioritization, and content tactics that lead to top-tier social media performance. If you're wondering how your institution can climb the rankings—or even make the list—this episode is a must-listen.2024 Higher Ed Social Media Engagement ReportGuest Name: Matt Gerrish is an Outcomes Engineer & Strategist at QuidGuest Social: LinkedInGuest Bio: Matt Gerrish is an Outcomes Engineer & Strategist at Quid, where he has been helping customers uncover data-driven insights across Quid products (including Rival IQ) for nearly three years. Prior to that, Matt worked as a social media manager in higher education for 10 years, leading social media efforts at Utah State University and Weber State University, propelling USU to Top 5 rankings on Rival IQ's Higher Education Social Media Engagement Report for three straight years. Matt then made the jump to Quid, and enjoys helping with the creation of the same annual report he looked forward to reading every year.Matt has also served as a social media consultant for various education and sports-related organizations in Utah, including the Utah High School Activities association, the Utah School Boards Association, and the Larry H. Miller Utah Summer Games. Matt earned a master's degree in Professional Communication, and previously worked as a journalist for four years before transitioning to higher-ed. Matt has also served as an adjunct professor in Weber State University's Department of Communication, teaching classes on new media, social media campaigns, and interpersonal & small group communications. He currently lives in Roy, Utah, with his wife, Jen, and his two sons, ages 12 and 9. - - - -Connect With Our Host:Jenny Li Fowlerhttps://www.linkedin.com/in/jennylifowler/https://twitter.com/TheJennyLiAbout The Enrollify Podcast Network:Confessions of a Higher Ed Social Media Manager is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

On this episode, I cover the ABCs of professional communication, just as I teach them to my MBA students. One of the simplest ways to elevate your professional communication—whether you're writing an email, pitching a strategy, or presenting to senior leaders—is to filter your message through three words: Active, Brief, and Clear. They sound basic, almost obvious. But in practice, they create a powerful discipline that separates high-quality communicators from everyone else. Active: Own the Message Active communication is energetic, direct, and accountable. It starts with the choice to use active voice—"We analyzed the data" instead of "The data was analyzed"—but it goes beyond grammar. Being active signals leadership. It tells your audience who is responsible, what action is being taken, and why it matters. It brings confidence to your tone, clarity to your reasoning, and momentum to your message. Brief: Respect Attention Being brief isn't about cutting until your message feels hollow. It's about stripping away anything that dilutes the point. In a world full of competing priorities and overloaded inboxes, brevity is a form of respect. Shorter sentences, concrete words, clear slide titles, and focused agendas make your message easier to absorb—and easier to act on. Brevity doesn't mean simplicity of thought; it means simplicity of delivery. You're curating the signal, not broadcasting the whole noise. Clear: Make Understanding Effortless Clarity is the culmination of the first two principles. When your message is active and brief, clarity emerges naturally—but it still needs intention. Clear communication uses plain language, not jargon. It uses structure—beginning, middle, end—to guide your audience. It uses formatting and visual hierarchy to make information scannable. Above all, it ensures that your audience never wonders: What does this mean, and what should I do with it? Clarity is not optional. It's the price of admission for influencing decisions. Why ABC Matters When communication is active, brief, and clear, it's easier to trust—and harder to misunderstand. Your audience feels more confident in you. They're more likely to remember your message. And they're far more likely to act. Whether you're writing a memo, drafting a slide deck, or speaking in a meeting, the ABCs give you a repeatable way to refine your thinking and elevate your delivery. Active shows ownership. Brief shows respect. Clear shows mastery. Together, they define the core of effective business communication.

The AIM Framework: The Compass for Every Communication” Welcome to Conversations on Careers and Professional Life, on this series, I'm going to turn lessons from my MBA course, Professional Communication into practical insights you can use every day. I'm Gregory Heller, and today we're diving into one of the simplest—but most powerful—tools in communication, professional or otherwise: the AIM Framework, outlined by Lynn Russell and Mary Munter. AIM stands for Audience, Intent, and Message. It's a framework I teach in the very first session of my Professional Communication course, and it's one that I come back to again and again—because it works in every context: from team meetings to emails, from case competitions to C-suite presentations. Let's start with the “A”—Audience. Before you draft a slide, write an email, or step into a meeting, ask yourself: Who am I communicating with? What do they already know? What do they care about? What do they need to hear—not what do I need to say? As communicators, it's tempting to start with our own perspective: what we want to share, the details we think are important. But effective communication begins with empathy. When I teach this to my MBA students, I often remind them: if you're presenting to your project sponsor, that's one audience. But at your final presentation, you might have ten new people in the room—the sponsor's boss, colleagues, maybe other stakeholders. You need to know who those people are and what matters to them. At work, the same principle applies. A CFO and a Head of Marketing might look at the same data and see completely different stories. If you haven't thought about your audience, you're leaving understanding—and influence—up to chance. So before you even open PowerPoint or start writing, take five minutes to analyze your audience. Who are they? What's their level of expertise? What are they motivated by? And how do they prefer to receive information—visually, verbally, through numbers, through stories? That's the first step: know your audience. Next is “I”—Intent. Intent is your purpose. It's your North Star. What do you want your audience to do, say, or think after you communicate? It sounds simple, but this is where so many messages go off course. If you don't know your intent, you can't design your message. Do you want approval? Understanding? Action? Alignment? Think of intent as the destination for your message. You can't land the plane if you don't know where the runway is. When I talk with students about this, I often use an example: Imagine your boss calls you at 5:30 in the morning about a project problem. You're half-awake and you start talking before you've thought through what you want to say. That's when our thinking outruns our speaking—and that's when we say things we wish we hadn't. Intent brings focus. Before responding, pause. Take a breath. Ask yourself: What outcome am I trying to achieve here? The most confident communicators don't speak first—they think first. So that's step two: be intentional about your purpose. Finally, the “M”—Message. Only after you understand your audience and your intent can you craft the right message. Too often, we do this backwards. We start by writing the email, designing the slide deck, or outlining the talk—and then try to retrofit it to the audience. But when you've done the first two steps, your message becomes sharper and simpler. You know what to include—and, just as importantly, what to leave out. This is where clarity, concision, and structure come in. Every message should have a clear beginning, middle, and end. As I tell my students, “If you can't say what you're trying to say in one iPhone screen of text, it's probably too long.” And remember the ABCs of communication: Active, Brief, and Clear. Active—use direct, strong language. Brief—say only what's necessary. Clear—make sure there's no ambiguity about your point. The message isn't just what you say, it's also how you say it: the tone, the channel, the timing, even the visuals you use to reinforce your point. Sometimes the best message is a phone call instead of a Slack message. Sometimes it's a short memo instead of a slide deck. The medium is part of the message. So that's the AIM framework: Audience, Intent, Message. It's deceptively simple—but that's its power. When you apply AIM before every important communication, you'll find that your writing becomes tighter, your presentations more persuasive, and your meetings more productive. You'll waste less time explaining and more time connecting. So next time you sit down to prepare a talk, an email, or a meeting agenda—stop and ask yourself three questions: Who am I talking to? Why am I talking to them? And what's the clearest way to get them to act? That's AIM in action—and it's the foundation of every great communicator.    

Transform how you communicate with tools that make your message stick.Staying on top of communication starts with staying in control of your inbox. That's why Rahul Vohra, founder and CEO of Superhuman, believes that how we manage email directly shapes how we manage our time, focus, and relationships.For years, Superhuman has helped professionals reach Inbox Zero faster — reducing email overload and reclaiming time for what truly matters. In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Vohra about the philosophy behind Inbox Zero, how better systems lead to clearer communication, and why mindfulness and intentional design can make us more effective communicators.In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.Episode Reference Links:Rahul VohraEp.227 Tech Tools: Move Your Audience By Moving Through Your Presentation Ep.230 Tech Tools: Use Visuals to Your Advantage Ep.233 Tech Tools: Write with Confidence and Impact Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:18) - The Philosophy Behind Inbox Zero (04:19) - The Superhuman Elevator Pitch (05:50) - The Origin of Superhuman (09:14) - Favorite Communicator (10:17) - Communication Hack or Tool (11:59) - Conclusion  *******Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.

What you'll learn in this episode:Why bad reviews aren't as damaging as you thinkThe golden rule: perception is reality—valid or notHow to respond without being defensiveThe PRO framework (Problem, Result, Offer) for impactful reviewsWhy stacking good reviews matters more than fearing bad ones

Why what isn't said can communicate more than what is spoken.We often speak in hints and half-truths, not because we can't be direct, but because subtlety protects our relationships. “An awful lot of the time, we don't just blurt out what we mean,” says Steven Pinker. “We hint, we wink, we beat around the bush — counting on our listener to read between the lines, connect the dots, catch our drift.”Pinker is the Johnstone Professor of Psychology at Harvard University, a celebrated linguist and cognitive scientist, and the author of twelve influential books. His latest, When Everyone Knows That Everyone Knows: Common Knowledge and the Mysteries of Money, Power, and Everyday Life, explores how our shared understanding of awareness — what Steven refers to as common knowledge — and the way we signal it, governs everything from friendships to authority to negotiations. “Common knowledge is what ratifies or annuls social relationships, and that's why blurting something out that contradicts the assumptions of the relationship can blow everything up and be deeply awkward.” In this episode of Think Fast, Talk Smart, Pinker joins host Matt Abrahams to discuss why humans lean on innuendo, euphemism, and strategic ambiguity. They examine how culture and context shape what we hear, why our social fabric depends on more than just literal meaning, and offer practical ways to refine our communication by paying attention not just to what we say, but to what others know we know.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Steven PinkerSteven's Book: When Everyone Knows That Everyone KnowsEp.91 Um, Like, So: How Filler Words Can Create More Connected, Effective CommunicationEp.225 Speaking Fluent Internet: How Algorithms Are Changing the Way We Speak  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:23) - Why We Speak Indirectly (06:39) - The Role of Context (10:35) - Cross-Cultural Perspectives (11:51) - Hypocrisy as Social Glue (13:43) - Clarity, Conciseness, & Grace (17:07) - Metaphors We Live By (20:06) - The Final Three Questions (24:02) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Build a better website with Squarespace today. Try Squarespace free for 14 days and receive 10% off your first purchase Become a Faster Smarter Supporter by joining TFTS Premium.  

Email Newsletter: https://energeticenglish.com/3MMIn this episode, we recount a high-stakes business meeting where Sean, a skilled sales manager, nearly lost a significant deal due to his struggle with phrasal verbs. We share the three essential business phrasal verbs that could have turned the situation around. By using these phrases naturally, Sean managed to clinch the deal, earning a bonus and a promotion. The episode emphasises the importance of clear, direct language in business communication, offering practical examples and tips for incorporating phrasal verbs into your professional vocabulary to build trust, close deals, and advance your career.00:00 The High-Stakes Boardroom Drama00:59 Setting the Scene: Monday Morning Tension02:03 The Critical Moment: Sean's Struggle05:16 Turning the Tide: Sean's Redemption06:15 The Power of Phrasal Verbs08:16 Top Business Phrasal Verbs You Need11:05 Common Pitfalls and How to Avoid Them12:39 Recap and Final Thoughts

In this episode, Coach Nick and Coach Amanda are joined by Dr. Vicky Sekely and Holley Samuel as they discuss the importance of a multidisciplinary team in fitness, particularly focusing on the roles of a running coach, sports dietitian, strength coach, and physical therapist. They explore how collaboration among these professionals can enhance an athlete's performance and recovery, emphasizing the need for communication and trust within the support squad. The conversation also touches on the significance of nutrition, the differences between dietitians and nutritionists, and the challenges athletes face when navigating injuries. Overall, the episode highlights the value of investing in professional support in some fashion for optimal health and performance.----------------------------------(00:00) The Importance of Collaboration in Coaching(02:45) Understanding Roles: Coaches, Dietitians, and Therapists(05:06) Navigating the Rehabilitation Process(07:57) Red Flags and Referrals in Athlete Care(10:28) The Power of Multidisciplinary Support(13:14) Conclusion: Building a Supportive Network(15:58) The Value of Authentic Connections(18:19) Navigating Professional Overlap in Nutrition and Coaching(22:53) Building a Collaborative Support Network(25:52) The Dangers of Influencer Coaching(30:46) The Importance of Professional Communication(33:55) Managing Injuries: A Team Approach(41:04) Understanding the Difference: Dietitian vs. Nutritionist(43:36) The Importance of Professional Expertise(46:04) Nutrition and Injury Recovery(52:27) Strength Training Post-Injury(57:15) Team Communication and Collaboration(01:03:43) Empowering Athletes Through Education------------------------------------------Holley Samuel is the founder and owner of Holley Fueled Nutrition. She is a sports dietitian, certified personal trainer, and overall wellness enthusiast. Helping people learn to fuel to perform at their highest level in sport and in life is her passion. One of the many reasons that Holley became a registered dietitian and certified personal trainer is that she has a passion for learning about how to fuel and train the body to achieve its optimal potential. People cannot perform their best in their sport or in life when they are restricted, so Holley approaches nutrition education through a lens that emphasizes having a good relationship with food, body, and mind.InstagramWebsite Victoria Sekely is a Manhattan-based Physical Therapist with a passion for all things running. Victoria graduated with a Bachelor of Science degree from Georgetown University and went on to complete her Doctorate in Physical Therapy from New York University. Victoria is also a USATF Level 1 and RRCA certified run coach. She is dedicated to helping runners of all levels by using her skills and knowledge to assist runners who are rehabbing from an injury, interested in injury prevention, and/or looking to improve their training with custom running programs. Instagram Website----------------------------------Contact us:Amanda - ⁠@amanda_katzz⁠Nick - ⁠@nklastava⁠Code B2C -https://www.cranksports.com/Patreon - linkEmail - betweentwocoaches@gmail.com

Send us a textHave you ever walked into a high-stakes meeting knowing you were right, but wondering if you could communicate your message with the authority and presence it deserves? If you've ever felt like your expertise gets lost in translation when the pressure is on, this episode will help you change how you show up in every crucial conversation.What This Episode Is About: This is a powerful compilation episode featuring the most essential communication insights I share with my clients about developing true strength in communication. We're diving into the specific skills that help leaders communicate with unshakeable authority, build instant credibility, and master even the most challenging conversations with confidence and clarity.What You Can Expect: In this episode, you'll discover:The 3-Pillar High-Stakes Conversation Framework - How to align your message, mindset, and manner before any crucial conversationPre-Conversation Clarity Strategy - The three critical questions that ensure you walk into any meeting fully prepared for successLeadership Presence Mastery - How to build credibility before you even open your mouth through consistent follow-through and authentic authorityBody Language That Commands Respect - Essential posture, eye contact, and vocal variety techniques that instantly elevate your executive presenceThe Before-After-Bridge Communication Method - How to make complex ideas compelling and straightforward while inspiring actionShow Don't Tell Leadership Storytelling - Why specific examples trump generic claims every time, and how to craft stories that demonstrate your valueConcise Communication Secrets - How to avoid the rambling trap that undermines your credibility and speak with laser-focused impactThe Warmth vs. Competence Balance - How women leaders can navigate the double bind to project both authority and approachability simultaneouslyPresence Leak Detection - How to identify and eliminate the unconscious behaviors that undermine your leadership presencePlatform Consistency Strategy - How to show up as the same influential leader whether you're in team meetings, town halls, or conferencesKey Takeaway: True communication strength isn't about having all the answers or speaking the loudest; it's about aligning your message with authentic leadership presence. When you master the art of concise, purposeful communication while projecting both warmth and competence, you become the leader others naturally want to follow and respect.Connect with Kele for more leadership insights: LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/ Instagram: https://www.instagram.com/thetailoredapproach/ Website: https://thetailoredapproach.com 

For this episodes Hosts Molly and Kaitlin bring back 2 of the EM Over Easy hosts, who also happen to be program directors; Andy and John to discuss the important topic of professional communication. Don't forget our parent show EM Over Easy is the official podcast of the American College of Osteopathic Emergency Physicians. Visit acoep.org today to learn more about this organization and how you can see your favorite EM podcast LIVE and in person.

Are you tired of being talked over, cut off, or interrupted in meetings and not knowing how to respond without sounding rude, emotional, or aggressive? In this episode of Speak Your Mind Unapologetically, you'll learn exactly what to say and how to say it when someone interrupts you at work, whether it's a peer, a manager, a client, or someone you lead. We'll cover: The top mistakes to avoid when you're interrupted (passive, passive-aggressive, and aggressive responses that backfire) 8 proven elements of a confident, respectful, and effective response Word-for-word scripts you can use immediately How to build the courage and confidence to speak up, even if it feels risky  Whether you're in a high-stakes meeting or a casual conversation, these strategies will help you stop getting steamrolled and start commanding the room with clarity and calm authority. If you've ever wondered, “How do I speak up without sounding defensive?”, this episode is for you.   ✅ Free Newsletter:  https://assertiveway.com/newsletter/   ✅ Take the Quiz 'Do You Speak Like a High-Impact Leader?':  https://myassertiveway.outgrow.us/highimpactleader    ✅ Listen on the Speak Your Mind Unapologetically podcast on Apple Itunes:  https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915      ✅ Listen on Spotify:  https://open.spotify.com/show/6L1myPkiJXYf5SGrublYz2   ✅ Order our book, ‘Unapologetic Voice: 101 Real-World Strategies for Brave Self Advocacy & Bold Leadership' where each strategy is also a real story: https://www.amazon.com/Unapologetic-Voice-Real-World-Strategies-Leadership-ebook/dp/B0CW2X4WWL/   ✅ Follow the show host, Ivna Curi, on LinkedIn:  https://www.linkedin.com/in/ivna-curi-mba-67083b2/     ✅ Request A Customized Workshop For Your Team And Company:   http://assertiveway.com/workshops Contact me: info@assertiveway.com or ivnacuri@assertiveway.com Contact me on Linkedin: https://www.linkedin.com/in/ivna-curi-mba-67083b2   ✅ Support The Podcast Rate the podcast on apple: https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915

Each year, we are so excited to recognize one of our customers as our CERTIFIED Educator of the Year during our annual CERTIFIED Educator Conference. We work with so many incredible educators, all of whom deserve recognition for their dedication and efforts. We're pleased to announce that Kim Kayser is our 2025 CERTIFIED Educator of the Year!  Kim has been teaching as well as learning technology with her students for fourteen years in Santa Rosa County, Florida. For the last ten of those years, she's been a career and technical educator, helping Woodlawn Beach Middle School students earn valuable, resume-building certifications in Microsoft Office, Entrepreneurship and Small Business, and Professional Communication. She loves being at the forefront of technology and always aims to keep classroom instruction engaging and relevant to prepare students for career and college readiness. In this episode, we talk with Kim about becoming the 2025 Educator of the Year, her pathway into teaching, and her approach to creating lasting relationships with her students. Inspiring and energizing, this is one episode you won't want to miss.  Learn more about Kim on our blog here.  You can also watch Kim in action (and hear from her students) in our CERTIFIED Educator of the Year video here.  Connect with educators like Kim in our CERTIFIED Educator Community here.  Don't miss your chance to register for our annual CERTIFIED Educator's Conference here.   

Welcome to Common Concern: Conversations on Anti-Asian Racism in the Wake of COVID-19. This is a special Below the Radar series produced in collaboration with Toronto Metropolitan University and SFU's Vancity Office of Community Engagement. Common Concern is a mini-series that considers the historical context, and short and long term impacts of a rise of anti-Asian racism during the COVID-19 pandemic, through the lens of academics and community organizers. In this introductory episode, Canadian Journal of Communication editor Stuart Poyntz is joined by Sibo Chen to discuss the origins of Common Concern, as an offshoot of Sibo's ongoing research, the potential for podcasting as an accessible vehicle for knowledge mobilization, and the development of this special series in partnership with Below the Radar. Bios: Sibo Chen Sibo Chen is an Assistant Professor in the School of Professional Communication at Toronto Metropolitan University. As a critical communication scholar by training, his areas of interest include Public Communication of Climate and Energy Policy, Risk and Crisis Communication, Transcultural Political Economy, and Critical Discourse Analysis. Currently, he serves as Executive Board Members of the International Environmental Communication Association as well as the Canadian Communication Association. Stuart R. Poyntz Stuart R. Poyntz is Professor and Associate Director of the School of Communication and a Director of the Community Engaged Research Centre (CERi) at Simon Fraser University. His work in participatory research has largely involved teenagers in informal learning spaces and art institutes. He has been a Visiting Scholar at Queensland University of Technology, Griffith University, Hong Kong Baptist University, and the University of British Columbia, and was President of the Association for Research in Cultures of Young People. Stuart's research addresses children's media cultures, theories of public life, social care and urban youth cultures. He has published five books, including the forthcoming monograph, Youthsites: Histories of Creativity, Care and Learning in the City (Oxford UP), and has published widely in national and international peer-reviewed journals, including Oxford Review of Education, Popular Culture, Journal of Children and Media, Canadian Journal of Communication, Cultural Studies, Studies in Social Justice, Journal of Youth Studies, Review of Education, Pedagogy and Cultural Studies, and in various edited collections.

Julia Aoki hosts a discussion with Dr. Sibo Chen and Dr. Cary Wu on anti-Asian racism during the COVID-19 pandemic. Dr. Chen, assistant professor at Toronto Metropolitan University, discusses his research on media narratives, political polarization, and disinformation. Dr. Wu, an associate professor at York University, highlights the rise of anti-Asian racism and its impact on mental health. Sibo emphasizes the importance of bringing together diverse voices, including scholars, community practitioners, and journalists, to discuss and address the long-lasting impact of anti-Asian racism, which intensified during the pandemic. The conversation also covers the importance of understanding different perceptions of racism within Asian communities and the need for transdisciplinary research to address these issues effectively. Resources: Sibo Chen: https://www.torontomu.ca/procom/people/sibo-chen/ Cary Wu: https://profiles.laps.yorku.ca/profiles/carywu/ #StopAsianHate: https://www.degruyter.com/document/doi/10.1515/jtc-2021-2002/html?lang=en Angus Reid Institute: https://angusreid.org/ Bios: Sibo Chen Sibo Chen is an Assistant Professor in the School of Professional Communication at Toronto Metropolitan University. As a critical communication scholar by training, his areas of interest include Public Communication of Climate and Energy Policy, Risk and Crisis Communication, Transcultural Political Economy, and Critical Discourse Analysis. Currently, he serves as Executive Board Members of the International Environmental Communication Association as well as the Canadian Communication Association. Cary Wu Cary Wu (PhD, UBC) is an assistant professor of sociology at York University. His research focuses on political culture, race and ethnicity, and health inequality. He has published widely on these topics and often shares his research with the public via national and international TV, radio, and newspaper forums including NPR, CBC, CTV, Washington Post, Toronto Star, Maclean's, and The Economist. He is currently working on a five-year (2022-2026) SSHRC Insight Grant research project to develop a political sociology of health (PSH) to study social and political trust as essential determinants of health.

About the Guest(s):Trevor Houston - Trevor Houston is an experienced career transition expert and the host of the "Who Ya Know Show." With a focus on transforming job seekers' approaches to finding employment, Trevor provides insightful strategies on personal branding, leveraging online platforms, and standing out in a competitive job market.Mark Elder - Mark Elder co-hosts the "Who Ya Know Show" alongside Trevor Houston. Mark brings to the table years of experience in financial services and a passion for helping individuals navigate career transitions. His expertise is invaluable, particularly in discussions about creating effective resumes and cultivating a professional online presence.Episode Summary:In this episode of the "Who Ya Know Show," hosts Trevor Houston and Mark Elder delve into the critical subject of building a powerful personal brand, emphasizing its undeniable importance in today's job market. Despite the online noise and competition, Trevor and Mark illuminate ways to become "undeniably visible" by leveraging the power of personal branding. They underscore the significance of online presence, credibility, and storytelling to attract potential employers and shift from being a job seeker to a trusted industry expert. With lively banter and thought-provoking dialogues, they also ponder on the divide between career aspirants and those content with their current job status.The conversation journeys through the evolving dynamics of personal branding in the digital era, with a bold comparison to household brands like McDonald's and Starbucks, illustrating how being the "best known" can eclipse being the "best." Trevor emphasizes the importance of visibility and credibility over perfection, advocating for authenticity and genuine storytelling. They explore strategies for standing out, such as defining a clear brand narrative, engaging consistently with networks, and even crafting a compelling linkedIn profile that commands attention rather than fading into the backdrop. Their joint narrative offers actionable advice that aims to transform listeners' outlooks on personal branding and networking.Resources:Career Transition Summit: https://event.webinarjam.com/register/67/04404igv LinkedIn e-book: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://online.flippingbook.com/view/714118097/⁠⁠⁠⁠⁠⁠⁠  ⁠⁠⁠⁠⁠⁠⁠Subscribe: ⁠⁠⁠⁠⁠⁠⁠⁠https://podcasters.spotify.com/pod/show/who-ya-know-show ⁠⁠⁠⁠⁠⁠⁠⁠Trevor Houston is a licensed financial professional offering insurance/financial products through various carriers. For more info visit ⁠⁠⁠⁠⁠⁠⁠⁠http://cpwstrategies.com Chapters:(0:00) Becoming Undeniably Visible in the Job Market(6:48) Debating Contentment Versus Ambition in Career Success(13:23) The Necessity of Personal Branding in Today's Digital World(15:58) Roger Wakefield's Success Through YouTube Personal Branding(19:11) Building a Personal Brand to Enhance Job Search Success(22:56) Building a Personal Brand for Career Success(25:28) The Power of Storytelling and Value-Based Content in Branding(31:36) The Importance of Problem-Solving in Job Interviews(36:24) Crafting a Compelling LinkedIn Narrative Using ChatGPT(40:49) Authenticity Over Perfection in Job Interviews(47:31) Embracing Imperfection and Authenticity in Personal Branding(50:52) Building a Personal Brand Through Consistent Content Creation(53:46) The Importance of Consistent Branding Across All Platforms(56:06) Building Your Brand and Network with Consistency and Engagement(59:19) Balancing Notifications and Credibility in Professional Communication(1:02:28) Discipline and Consistency Lead to Transformation(1:04:14) The Importance of Consistent Engagement and Adding Value on LinkedIn(1:07:32) Using Video Comments to Boost Engagement on Social Media(1:12:38) Building Visibility and Engagement for Career Success(1:18:56) Leveraging Testimonials and Video Content for Personal Branding(1:26:09) Boosting LinkedIn Engagement Through Daily Video Comment Campaigns

Send us a textDo you ever feel like a fraud in professional settings despite your accomplishments and expertise? In today's episode, I'll explain the psychology behind imposter syndrome and give you practical communication strategies for overcoming it.In This Episode You'll Learn:The science behind imposter syndrome and why it affects 70% of professionalsThe five distinct types of imposter syndrome and how to identify which one might be affecting youHow undermining language patterns reinforce negative self-perceptionFour powerful strategies to transform your communication and build authentic confidencePractical applications for high-stakes scenarios like meetings, performance reviews, and handling criticismThis Week's Challenge:Track one specific undermining phrase you use regularly and consciously replace it with a confident alternative. Notice how this small shift impacts how others respond to you and how you feel about yourself. Share your experience with me on social media!—------------------------------------------------Connect with Kele for more leadership insights: LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/ Instagram: https://www.instagram.com/thetailoredapproach/ Website: https://thetailoredapproach.com 

Are your emails undermining your authority without you even realising it? In this episode, we dive into the fascinating psychology behind how we communicate at work and how gendered email habits might be holding you back at work. Learn the simple word swaps that instantly make you sound more confident, the shocking truth about exclamation marks (hint: they might be sabotaging you), and the military communication technique that gets faster responses every time. Whether you're managing up, collaborating with colleagues, or building client relationships, these practical communication hacks will save you time and boost your professional reputation. Let's make 2025 the year we all communicate better.You might be interested in our episodes on:How To Talk So People Listen To YouHow To Be More Productive (Without Trying Too Hard)Time Blocking Doesn't Work (Until You Do It Right)How To Ask For More Money (Without Dying From Awkwardness) Sign up to the BIZ newsletter hereTHE END BITSSupport independent women's media.Follow the Biz Instagram, Michelle’s startup Sunroom and Soph’s career coaching business Workbaby.Got a work life dilemma? Send us all the questions you definitely can't ask your boss for our Biz Inbox episodes - send us a voice note or email us at podcast@mamamia.com.au. You can remain anon!HOSTS: Michelle Battersby, Soph Hirst and Em VernemEXEC PRODUCER: Georgie PageAUDIO PRODUCER: Leah Porges Mamamia acknowledges the Traditional Owners of the Land we have recorded this podcast on, the Gadigal people of the Eora Nation. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander cultures.Become a Mamamia subscriber: https://www.mamamia.com.au/subscribeSee omnystudio.com/listener for privacy information.

Send us a textYour words shape your leadership. But too often, women soften their language, shrink in high-stakes moments, or hesitate to assert themselves. What if small shifts in how you communicate could transform your leadership presence?In this episode, I break down the subtle yet powerful shifts that turn hesitation into clear, confident communication—without feeling aggressive or inauthentic. You'll learn:✅ The phrases that weaken your authority—and what to say instead✅ How to set boundaries in your speech with confidence✅ Why shifting from reactive to strategic language changes everythingReady to refine your leadership communication? Go to the show notes for key takeaways here.  Want to go deeper?Visit kemerlinrich.com/podcast to access detailed show notes, connect with our growing community of SheLeaders, and schedule an authentic chat to ignite your leadership journey here. 

Turn Q&A from nerve-wracking to confidence-boosting with strategies for clear, controlled answers.A great presentation doesn't end with the final slide—it continues through the Q&A, where real engagement happens. Yet, for many speakers, this is the most nerve-wracking part. In this episode, Matt Abrahams explores why Q&A can feel intimidating and how shifting your mindset can turn it into an opportunity rather than a challenge. Drawing from his book, Speaking Up Without Freaking Out, he shares expert-backed techniques for structuring responses, managing audience expectations, and maintaining composure under pressure. Whether you're facing a tough crowd or just want to refine your speaking skills, you'll walk away with the confidence to command the room—no matter the question.Audio excerpt based on Speaking Up without Freaking Out by Matt Abrahams (printed book by Kendall Hunt Publishing 2016), read by the author. Copyright 2024 by Matthew Abrahams LLC.Episode Reference Links:Speaking Up Without Freaking Out | Audio Book Speaking Up Without Freaking Out Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:36) - The Challenge of Q&A (03:07) - Preparing for Q&A in Advance (03:47) - When to Take Questions (04:36) - How to Ask for Questions Effectively (05:39) - Audience Anxiety in Q&A (06:54) - Managing Questions Efficiently (07:55) - Answering Questions with Confidence (09:08) - The ADD Method for Answering Questions (10:21) - Closing Your Q&A with Impact (11:15) - Conclusion  ********Become a Faster Smarter Supporter by joining TFTS Premium.Take advantage of our Sponsor offer from Loom

Caden is the third of four children, diagnosed shortly after his 11th birthday with high risk acute myeloid leukemia. He received a bone marrow transplant (his oldest brother was his donor) in April 2023, and he spent 18 months in remission before relapsing in October 2024. He is currently undergoing treatment with Seattle Children's Hospital. Caden is kind, thoughtful, the best brother to his little sister, he loves to read, put puzzles together, and of course, play video games (scary ones are his favorite). He loves Jesus, and enjoys volunteering in children's ministry at his church. He dreams of one day becoming a firefighter. Despite everything he has been through, he has the most amazing smile, and is a light to everyone who knows him. The name Caden means Warrior or fighter; companion or friend, which is the perfect way to describe him, and his nickname in the hospital was Warrior Caden. Kellyn Simonson was raised in Washington state. She received a Bachelor's degree in Professional Communication from Rocky Mountain College in Billings, Montana before returning to the Pacific Northwest and starting a family of her own. Professionally, Kellyn works as a Family Resources Coordinator at a birth to three early intervention agency. She has navigated personal challenges including divorce, having a young son diagnosed with autism, and supporting another son through a high-risk leukemia battle. Her personal experiences have fueled her passion for writing, editing, and harnessing the power of storytelling to heal and inspire. She lives on a farm with her husband, their blended family of six kids, and eighteen chickens.Book link: https://a.co/d/dTE1IJmIf you want to donate to Gold Ribbon Kids: https://givebutter.com/gold-ribbon-kids-cancer-foundationto learn more go to:goldribbon-kids.orgnationalpcf.orgkgoddard@nationalpcf.org - Kellyinfo@goldribbon-kids.org - TiffanySupport the show

How to really know what your audience is thinking.To be a great communicator, you have to get out of your own head. But that's not all, says Matt Lieberman. According to him, you also have to get into the head of someone else.“Mind-reading is this remarkable ability that humans have,” explains Lieberman, a professor of psychology, director of UCLA's Social Cognitive Neuroscience Lab, and author of Social: Why Our Brains Are Wired to Connect. But even as we engage in perspective-taking, Lieberman says our attempts to mind-read often miss the mark. Instead, he advocates for “perspective-getting” — where we don't just intuit what others think, we ask them directly. “That is where more productive conversation comes from,” he says.In this episode of Think Fast, Talk Smart, Lieberman and host Matt Abrahams explore insights from social neuroscience that can help us communicate more effectively. From understanding how our brains process social interactions to recognizing our own assumptions, he reveals why successful communication requires both humility and genuine curiosity about how others see the world.Episode Reference Links:Matt Lieberman Matt's Book: Social: Why Our Brains Are Wired to ConnectEp.24 Feelings First: How Emotion Shapes Our Communication, Decisions, and ExperiencesEp.39 Brains Love Stories: How Leveraging Neuroscience Can Capture People's Emotions Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:14) - The Social Brain (05:15) - Neuroscience in Business (07:14) - The Science of Persuasion (11:46) - Social Pain & Connection (15:04) - Tackling Loneliness (17:56) - The Final Three Questions (24:01) - Conclusion  ********Become a Faster Smarter Supporter by joining TFTS Premium. 

Do your emails get lost in the digital abyss? Are you unsure about striking the right tone in professional communication? This episode of English Plus Podcast is your guide to mastering email in English. We break down the essential elements of formal, informal, and professional emails, providing practical tips, real-life examples, and vocabulary building exercises. Learn how to craft compelling subject lines, structure your emails effectively, and choose the right language for every situation. Boost your communication skills and make your emails work for you! To unlock the full episode and gain access to our extensive back catalogue, consider becoming a premium subscriber on Apple Podcasts or Patreon. And don't forget to visit englishpluspodcast.com for even more content, including articles, in-depth studies, and our brand-new audio series now available in our English Plus Podcast's shop!

In this episode of the Finding Arizona Podcast, host Jose Acevedo talks with identical twins Stephanie and April Schaffroth, who each run their own Farmers Insurance agency. They share how they transitioned from different industries—April with a mortgage background and Stephanie with little insurance experience—to building successful businesses. The conversation explores insurance industry shifts, the impact of wildfires on rates, the power of community engagement, and why life insurance is essential. They also discuss how social media and networking have helped them grow.The Key Moments in This Episode Are:00:03:49 - Transition to Insurance 00:10:32 - Factors Affecting Insurance Rates 00:12:35 - State-specific Insurance Markets 00:13:23 - Advocating for Safety in Insurance 00:14:09 - Being a Resource for the Community 00:26:02 - The Power of Social Media in Professional Communication 00:35:44 - Individual and Team Goals for 2025 00:36:59 - Embracing New Challenges and Interests 00:40:11 - Importance of Planning and Will Writing 00:44:19 - Building Networks and Supporting Each OtherThe Resources Mentioned in This Episode Are:Visithttps://agents.farmers.com/az/phoenix/april-schaffroth/ andhttps://agents.farmers.com/az/phoenix/stephanie-schaffroth/ to learn more about Stephanie and April Schaffroth's insurance agency and the services they offer.Connect with Stephanie and April Schaffroth on social media platforms such as Facebook, Instagram, LinkedIn, TikTok, and YouTube to stay updated on their latest content and insurance-related tips.https://www.instagram.com/apriljoelle/https://www.instagram.com/sschaffroth26/Connect with the Finding Arizona Podcast:YouTube:Finding Arizona PodcastFacebook:facebook.com/findingarizonapodcastWebsite:findingarizonapodcast.comLinkedIn:linkedin.com/findingarizonapodcastTwitter:twitter.com/findingarizonaReady to start your own podcast?Found-House powered byThe Finding Arizona Podcast is your best find!SPONSORS:Earth Based Body: Get 20% off your first online purchase atearthbasedbody.com/discount/FINDINGARIZONA.Oura Ring: Enjoy $40 off your purchase using our link:ouraring.com.SeatGeek: Get a $20 discount on your tickets with code FINDINGARIZONA atseatgeek.com.

It's a new year and we're so happy to be back with a new episode of the CERTIFIED podcast. In this week's episode, we wanted to talk about money, both for you and your students. We're diving into ACE credit and Perkins funding with Certiport's Vanessa Buffry, Senior Manager of Strategic Funding.  Vanessa Buffry and her team identify funding sources to support educators and workforce initiatives, track policy that governs and enhances certification quality, and ensure certifications meet workforce, industry, and customer needs. Her previous work experience included teaching high school, serving as a school board director, and directing non-profit education initiatives that merited her recognition as a 30 Under 30 (Pittsburgh, 2021). Vanessa holds an MS in Public Policy and Management from Carnegie Mellon. Vanessa is based in Denver, CO with her family. She is certified in Professional Communication, Pearson Gen AI Foundations, Intuit Personal Finance, and next plans to conquer MOS Excel Associate and Expert.  Vanessa walks us through the details of ACE credit, and how this can be a huge money and time saver for students looking to pursue higher education. She also shares details about Perkins funding, and how states, districts, and educators can be leveraging this funding in their classrooms. Looking for details on how to access more funding in 2025? This episode is for you.  Learn more about ACE credit: https://certiport.pearsonvue.com/Learner-resources/College-Credit.aspx.  Interested in connecting with your Certiport Territory Manager to talk about Perkins funding? Contact them here: https://certiport.pearsonvue.com/Buy/School.  Connect with your fellow educators to talk about funding and other topics in our CERTIFIED Educator Community here:   https://www.linkedin.com/groups/8958289/.     Don't miss your chance to register for our annual CERTIFIED Educator's Conference here: https://certified.certiport.com/.       

Whether leading people through a 15-minute meeting or a years-long pandemic, communication requires compassion. For Dr. Anthony Fauci, that means being clear about who we're speaking to and concise in what we say.As one of the world's leading experts in infectious diseases and public health, Fauci has been America's most trusted voice during the COVID-19 pandemic and other health crises. Whether addressing groups of fellow scientists and specialists or everyday people, his communication approach is the same. "Know your audience," he says. "Decide what your message is and make it crisp [and] clear."In addition to being clear about the known facts, Fauci advocates for equal transparency about the unknowns. "Be totally transparent into what you know and what you don't know," he says. "Transparency, honesty and a little bit of humility — let the audience know that you don't know everything."In this episode of Think Fast, Talk Smart, Fauci joins Matt Abrahams to discuss how leaders can communicate more effectively by staying focused on what matters most. From managing uncertainty to handling contentious interactions, they explore how clarity and transparency build trust and drive results.Thank you to our Sponsor Superhuman for offering the TFTS community one month free.Episode Reference Links:Dr. Anthony Fauci Dr. Fauci's Book: Expect the Unexpected Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:34) - Communication in Crisis (03:40) - Strategies for Building Trust (05:00) - Adapting Messages for Different Audiences (07:05) - Techniques for Effective Communication (08:32) - Managing High-Stakes Communication (10:20) - Addressing Misinformation (11:33) - Impromptu Speaking Skills (14:45) - Managing Conflict in Communication (15:51) - The Final Three Questions (19:42) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.Take advantage of our Sponsor offer from Superhuman

Turn any meeting or get-together into a chance for deep connection and collaboration.Whether you're holding a team meeting or hosting a family get-together, the success of any gathering, says Priya Parker, isn't about the perfect agenda or venue, but about the intentionality behind how you bring people together.“90% of the success of any gathering happens before anyone enters the room,” says Parker. As the author of The Art of Gathering: How We Meet and Why It Matters, and a strategic advisor who has helped organizations worldwide reimagine their gatherings, Parker believes that thoughtful preparation can turn any meeting, whether professional or personal, into a meaningful and memorable experience for all involved. “Intentionality is the first step,” she says, “to pause and ask: why are we doing this? What is the purpose? What is the need in this community or in this classroom or in this team?”In this episode of Think Fast, Talk Smart, Parker joins Matt Abrahams to explore the art of meaningful gatherings, sharing practical strategies for everything from crafting invitations that prime engagement to designing powerful closings that leave a lasting impact. By being more thoughtful in bringing people together, we can transform ordinary meetings into extraordinary opportunities for connection and collaboration.Episode Reference Links:Priya Parker Priya's Book: The Art of Gathering Ep.124 Making Meetings Meaningful, Pt. 1: How to Structure and Organize More Effective Gatherings Ep.125 Making Meetings Meaningful, Pt. 2: Key Ingredients for Effective Meetings Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:24) - Intentionality in Everyday Conversations (03:10) - Questioning the Purpose of Gatherings (05:18) - The Power of Great Questions (08:21) - Managing Heat in Conversations (10:30) - Encouraging Participation Beforehand (13:10) - Creating Impactful Endings (15:36) - The Final Three Questions (18:30) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.

Join TFTS Premium - Launching this weekMake your message memorable.“Immediately forgettable” — that's how Matthew Dicks describes most of the business communication that he encounters. If you want to be remembered, he says, it's time to tell stories.A veteran elementary school teacher, storytelling coach, and best-selling author, Dicks knows how the right narrative can transform mundane messages into stories that stick. In his book, Storyworthy: Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling, he explores how to capture and hold an audience's attention, which is particularly critical for business leaders. "When we tell a story about a product or service, the people we work with, our company, we become memorable and interesting and entertaining in a way that doesn't happen very often in business," he says.In this episode of Think Fast, Talk Smart, Dicks and host Matt Abrahams discuss practical techniques for crafting compelling narratives, from setting a scene to creating suspense. “Don't build a building. Don't buy a machine,” he says. Becoming a better storyteller is one of the most effective ways to level up. “It's a crazy thing for businesses,” he says.Episode Reference Links:Matthew DicksMatthew's Book: Storyworthy Ep.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners EngagedEp.47 Quick Thinks: How to Use Storytelling to Be a Better Founder  Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:01) - Why Storytelling Matters in Business (03:37) - The Essence of a Good Story (05:38) - Become a Better Storyteller (07:18) - Using Suspense in Stories (09:24) - Suspense in Business Communication (11:26) - Structuring Stories Like Scenes (13:35) - Relating Stories to Life (16:02) - Homework for Life (18:42) - Storytelling Delivery (19:49) - The Final Three Questions (23:54) - Conclusion

Amy is joined by Dr. Julianne Newmark to discuss the book Red Bird, Red Power: The Life and Legacyof Zitkala-Ša by Tad Lewandowski and dive deep into the story of author, activist, and artist Zitkala-Ša.Dr. Julianne Newmark is the Director of Technical & Professional Communication and Assistant Chair for Core Writing at the University of New Mexico. As a researcher, she focuses on usability/UX/UCD and TPC pedagogy. She also teaches, conducts research, and publishes in Indigenous Studies, particularly concerning early-20th-century Native activist writers' rhetorically impactful bureaucratic writing, particularly in Bureau of Indian Affairs contexts. In recent years, she has received multiple grants to fund archival research for this project, including grants from CCCC/NCTE and the American Philosophical Society. Her second monograph is provisionally titled "Reports of Agency: Retrieving Indigenous Professional Communication in Dawes Era Indian Bureau Documents.” Her 2015 book The Pluralist Imagination from East to West in American Literature was published by University of Nebraska Press. She is Editor-in-Chief of Xchanges, a Writing Studies ejournal.

Artificial intelligence can now do a lot of things. But if you're worried about it taking your place as a communicator, Russ Altman says you need to question why you're communicating in the first place.Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering's podcast, The Future of Everything. According to him, advancing technology isn't a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.“If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.Episode Reference Links:Stanford Profile: Russ B. AltmanThe Future of Everything Podcast | Stanford University School of Engineering Ep.109 Simplify! How to Communicate Complex Ideas Simply and Effectively Website / YouTube Ep.3 When Knowing Too Much Can Hurt Your Communication: How to Make Complex Ideas Accessible Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast.(00:01:00) The Future of Communication and AIHow AI can challenge and improve communication by bringing hidden biases to light.(00:03:06) Practical Uses of AI in CommunicationUsing AI to improve clarity and focus in professional communications.(00:04:08) Writing Effective Proposals and GrantsCrafting effective proposals by aligning with audience needs and clearly defining objectives.(00:06:07) Simplifying Complex InformationMaking complex information understandable without oversimplification.(00:08:31) Preparation in CommunicationHow preparing for tough questions can improve clarity and engagement in presentations.(00:10:13) The Art of Asking QuestionsCrafting and following up with thoughtful questions to foster deeper conversations.(00:13:13) Building Effective and Diverse TeamsBuilding effective teams through diversity, clear roles, and strong relationships.(00:15:12) Balancing Rigor and Support The balance between challenging team members and maintaining a supportive environment.(00:17:13) Lessons from ‘The Future of Everything'The importance of passion in pursuing meaningful work and communicating complex ideas.(00:18:09) The Final Three QuestionsRuss shares what he's excited about for the future, a communicator he admires, and the first three ingredients for successful communication.(00:21:30) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Paul McHardy was raised primarily in Columbus, Ohio, and moved to Utah to earn a bachelor's degree in Broadcast Journalism from Brigham Young University and eventually a master's degree in Professional Communication from Weber State University. Paul has managed multiple omni-channel marketing teams (SEO, PPC, email, social, and affiliates), and has experience with branding, market research, user experience, and product development. In 2021 he took the opportunity to specialize in search engine optimization by joining Church employment as the Head of Global SEO. Paul currently lives in Eagle Mountain, Utah, with his wife, Aleta, and three young daughters. He loves athletics, collecting trinkets, music, and BYU sports. He has served in various callings over the years, but has spent most of his adult life as either a Sunday School teacher or in a Sunday School presidency, and currently serves in his stake Sunday School presidency. Links There is already a discussion started about this podcast. Share your thoughts. Transcript coming soon Get 14-day access to the Core Leader Library Highlights This conversation delves into the importance of search engine optimization (SEO) in ensuring accurate and positive information about The Church is easily accessible online. Paul explains how The Church's shift from using the term "Mormon" to has impacted their online visibility and search rankings. The conversation also explores the intricacies of local search optimization for Church buildings, including the transition from using the Angel Moroni icon to a cross icon on map listings. Paul details the challenges of managing phone numbers for Church listings and the efforts to improve data accuracy and visibility for local congregations. He also emphasizes the significance of engaging with online reviews and maintaining consistent and up-to-date information across various platforms to enhance The Church's online presence and accessibility for individuals seeking to connect with local congregations. 00:02:07 - Discussion on SEO and Church Communication 00:17:44 - Importance of Local Search Optimization for Chapels 00:22:02 - Various Platforms for Local Listings 00:28:03 - Transition from Angel Moroni to Cross Icon on Listings 00:35:18 - Importance of Reviews and Responses for Listings 00:40:55 - Integration of Meetinghouse Locator with Local Listings The Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints' mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, Kirby Heyborne, and many more in over 700 episodes. Discover podcasts, articles, virtual conferences, and live events related to callings such as the bishopric, Relief Society, elders quorum, Primary, youth leadership, stake leadership, ward mission, ward council, young adults, ministering, and teaching.

Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.Episode Reference Links:Burt Alper: WebsiteStanford Profile: Website Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: Website / YouTube Ep.70 Keep 'Em Coming: Why Your First Ideas Aren't Always the Best: Website / YouTube Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB(00:00:55) Handling Direct ObjectionsConfronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.(00:02:37) Preparation for ObjectionsThe importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.(00:03:50) Emotional vs. Logical ObjectionsDistinctions between emotional and logical objections and how these types of objections manifest in conversations.(00:06:09) The Power of ReframingThe technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.(00:08:17) The Role of ParaphrasingParaphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.(00:12:11) The Final Three QuestionsBurt Alper shares the best communication advice he's received, a communicator he admires, and his ingredients for successful communication.(00:14:55) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kelly Gordon shares her inspiring story of how she went from growing up in an abusive home to building her own digital agency and finally, teaching others how to communicate like her. Learn how her autism counter-intuitively helps her communicate as well as how, through grit and resilience, she has managed to turn the hardships of her childhood into bountiful blessings. Subscribe for ad-free interviews and bonus episodes https://plus.acast.com/s/the-unmistakable-creative-podcast. Hosted on Acast. See acast.com/privacy for more information.