Socially Supportive: Customer Care the Social Way

Socially Supportive: Customer Care the Social Way

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Deliver exceptional customer service on social media, chat, SMS and more when digital customer care expert Frankie Saucier takes you behind the scenes with today's biggest brands and technology executives to reveal the latest in strategy and software. Hear from companies designing and implementing c…

Frankie Saucier


    • Aug 3, 2018 LATEST EPISODE
    • infrequent NEW EPISODES
    • 20m AVG DURATION
    • 226 EPISODES


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    Latest episodes from Socially Supportive: Customer Care the Social Way

    Episode 242 – Convenience is King of Social Customer Care

    Play Episode Listen Later Aug 3, 2018 20:40


     A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is part of the C-Suite Radio Network Announcements: Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want “My

    Episode 240 – 2018 Predictions for Digital Customer Care

    Play Episode Listen Later Aug 1, 2018 22:43


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network Announcements:  Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want. Sneak peek for members of the Social Pack. “The...

    Episode 239 -Digital Technology Review

    Play Episode Listen Later Jul 31, 2018 21:15


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network. Announcements: Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want “Productivity

    Episode 237 – 9 Great Social Media Responses

    Play Episode Listen Later Jul 27, 2018 23:00


     A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is part of the C-Suite Radio Network Announcements: Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want ...

    Episode 236 – Reducing Customer Effort

    Play Episode Listen Later Jul 26, 2018 21:25


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or close outs. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network. Announcements: Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want...

    Episode 235 – Hiring the Right Type of Agent

    Play Episode Listen Later Jul 25, 2018 14:48


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network Announcements:  Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want. Sneak peek for members of the Social Pack. ...

    Episode 234 – Rewind – Use Automation to Reduce Handle Time

    Play Episode Listen Later Jul 24, 2018 23:01


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network. Announcements: Catch me on Twitter! @FSaucier I’ll be covering and moderating at 

    Episode 233 – Measuring Customer Satisfaction on Social Channels

    Play Episode Listen Later Jul 23, 2018 24:34


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network Announcements:  Catch me on Twitter! @FSaucier New Book coming soon: What Customers Want. Sneak peek for members of the Social Pack. “A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.” – Gregory Ciotti Book of the day: Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers – 

    Episode 230 – Social Care Stats and Trends by Provide Support

    Play Episode Listen Later Jul 18, 2018 19:45


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network Announcements: The Social Pack: Get on the inside to stay on the topside. Join today! Read my thoughts in this 

    Episode 228 – Reporting on Special Ops

    Play Episode Listen Later Jul 16, 2018 19:05


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress installation. Plus, bluehost’s trained, in-house experts are there to help 24/7. Their robust help center includes guides, video tutorials and more. You can try them and love them, or get a refund within 30 days of signing up. Your satisfaction is their top priority and they’re confident you’ll be pleased with their services. Ticket Liquidator:  Concerts, Sports Theater tickets. Buy or sell! GoldMedalWineClub.comWine of the Month Club Award-winning wines delivered to your doorstep every month. They never feature bulk wines, private labels, or closeouts. Each selection is a genuine, small-production wine crafted by a winery with their family’s reputation on the line in each and every bottle. CraftBeerClub.com: Good People Drink Good Beer. Get the finest craft beers from America’s best microbreweries delivered to your door! They search out exceptional craft beers from around the country and then deliver the monthly beer club selections direct-to-you or your gift recipient’s door. You can choose an ongoing beer club membership or Craft Beer Club gifts to ship monthly, every-other-month or even quarterly. This is a fantastic gift for the Craft Beer enthusiast in your life. Give 1 to 12 shipments and receive up to 3 bonus gifts and an additional $25 bonus with your order. OneTravel: Search and compare flights from over 450 airlines. The Socially Supportive Podcast is Part of the C-Suite Radio Network Announcements: Read my thoughts in this Forbes article on what marketers should be focusing on right now. Hear me discuss what digital customer support looks like with David Johnston from the TSA on The Incite Group’s webinar titled “Reimagine Social Media Care for the Customer of...

    Episode 226 – Providing Consistent Support on Digital Channels

    Play Episode Listen Later Jul 12, 2018 19:37


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 225 – Hiring the Right Type of Agent

    Play Episode Listen Later Jul 11, 2018 14:50


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 224 – Features to Look For in a Social Customer Service Engagement Platform

    Play Episode Listen Later Jul 10, 2018 19:03


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 223 – Frankie’s Top 9 KPIs

    Play Episode Listen Later Jul 9, 2018 15:25


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 222 – Respond to Everything

    Play Episode Listen Later Jul 6, 2018 16:00


    A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 221 – Respond to Everything

    Play Episode Listen Later Jul 5, 2018 16:47


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 220 – Frankie’s 5 Tips for Responding During Severe Weather

    Play Episode Listen Later Jul 4, 2018 16:43


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 219 – Prioritizing Digital Care Volume

    Play Episode Listen Later Jul 3, 2018 21:58


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 218 – Calculating Holiday Season Staffing Needs

    Play Episode Listen Later Jul 2, 2018 17:17


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 215 – Comparing Chatbot and Human Engagements

    Play Episode Listen Later Jun 27, 2018 15:43


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 214 – How to Create Effective Bots

    Play Episode Listen Later Jun 26, 2018 16:50


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 210 – Socially Supportive and 4DX

    Play Episode Listen Later Jun 20, 2018 17:44


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 207 – Attracting and Keeping Millennial Employees

    Play Episode Listen Later Jun 15, 2018 18:11


    A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 206 – Journey Mapping with AI

    Play Episode Listen Later Jun 14, 2018 23:31


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 205 – Effortless CX is Everything

    Play Episode Listen Later Jun 13, 2018 21:23


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 204 – Interesting Tech from Incite Group’s CSS West

    Play Episode Listen Later Jun 12, 2018 17:28


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 203 – Top 3 KPIs from Incite’s CSS West

    Play Episode Listen Later Jun 11, 2018 24:38


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 202 – Top 10 Contact Center Goals for 2018

    Play Episode Listen Later Jun 8, 2018 22:27


    A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 201 – Go Proactive with your Social Customer Care

    Play Episode Listen Later Jun 7, 2018 23:00


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 200 – Message Me with Joshua March

    Play Episode Listen Later Jun 6, 2018 21:37


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 199 – Conversocial’s Case Management for Social Media with Jason Valdina

    Play Episode Listen Later Jun 5, 2018 34:31


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 198 – Initial Response Time is Critical in Social Customer Care

    Play Episode Listen Later Jun 4, 2018 23:24


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 197 – Incite Group Customer Service Summit West Pre-Game

    Play Episode Listen Later Jun 1, 2018 17:12


    A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 196 – The Future of Digital Interactions

    Play Episode Listen Later May 31, 2018 21:48


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 195 – Clarabridge C3 Washington DC Post Game

    Play Episode Listen Later May 30, 2018 19:17


     Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…

    Episode 194 – Features to Look For in a Social Customer Service Engagement Platform

    Play Episode Listen Later May 29, 2018 20:34


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features 1-click WordPress…

    Episode 193 – Trends in Measuring Digital and Social Customer Care

    Play Episode Listen Later May 28, 2018 22:14


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 190 – Why Chat Should be Part of your Digital Support Program

    Play Episode Listen Later May 23, 2018 21:49


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1…

    Episode 189 – Avoid These 4 Mistakes with Proactive Chat

    Play Episode Listen Later May 22, 2018 21:18


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features…

    Episode 188 – Rewind – Measuring Asynchronous Handle Time

    Play Episode Listen Later May 21, 2018 21:51


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 186 – Rewind – Your Social Care Playbook

    Play Episode Listen Later May 17, 2018 20:18


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 185 – Message Me with Joshua March

    Play Episode Listen Later May 16, 2018 19:01


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1…

    Episode 183 – Rewind – Calculating Holiday Season Staffing Needs

    Play Episode Listen Later May 14, 2018 17:42


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 182 – Maximizing Productivity

    Play Episode Listen Later May 11, 2018 18:02


     A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 181 – Rewind – Outsourcing for Efficiency

    Play Episode Listen Later May 10, 2018 16:05


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 180 – The Mastery Journal

    Play Episode Listen Later May 9, 2018 21:49


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1…

    Episode 179 – Rewind – Streamlining your Digital Technology

    Play Episode Listen Later May 8, 2018 21:49


    A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account features…

    Episode 178 – Rewind – Measuring Opportunities for Efficiency

    Play Episode Listen Later May 7, 2018 18:32


    A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every account…

    Episode 177 – 9 Great Social Media Responses

    Play Episode Listen Later May 4, 2018 23:00


     A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday!   Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting…

    Episode 176 – Rewind – Reducing Customer Effort

    Play Episode Listen Later May 3, 2018 21:25


    A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org. Every…

    Episode 175 – Hiring the Right Type of Agent

    Play Episode Listen Later May 2, 2018 14:48


    A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now  bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1…

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