Podcasts about customer care

Episode 281: What do the Pope, memory care planters, and your favorite steakhouse have in common? More than you think. In this episode, Lori and Vonda take a thoughtful (and often funny) dive into recent global events—the passing of Pope Francis and the election of Pope Leo XIV —and what it reminded them about unity, leadership, and the power of actions over words. From emotional crowd scenes to boutique service lessons, and even Bob “watering” the garden box, this one's packed with reflection, humor, and a few truths we all need to hear.Register Here for the Webinar: Weed out worry, Grow your knowSponsored by: Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist

What does it take to power 5 billion customer resolutions a year—with speed, empathy, and zero shortcuts? At Zendesk, AI plays a central role. It learns from massive data, follows clear rules, and helps teams make service feel more human. On this episode of The Modern Customer Podcast, I speak with Shashi Upadhyay, President of Products, Engineering, and AI at Zendesk, about how they're building AI that scales globally and enhances every human interaction it touches.

In AARC's latest AARC Perspectives Podcast - Behind the Breath: A Day in the Life of a Cancer Care RT, we are joined by Michelle Rausen, MS, RRT, RRT-NPS, RRT-ACCS of Memorial Sloan Kettering Cancer Center and AARC VP of Membership and Customer Care, Monique Kimmel. Michelle discusses her insights, the emotional and psychological aspects of her work, why RTs in cancer-specific care are so critical, and how AARC is helping to bring the cancer care community together. Additional Resources:AARC Connect Cancer Care CommunityYouTube Live RecordingAbout our guest - Michelle Raussen, MS, RRT, RRT-NPS, RRT-ACCSSend us a textSupport the show

Elliot, CEO d'Edusign, partage une stat hallucinante : son nombre de clients a été multiplié par 30… sans explosion du volume de tickets support.Son pari ? Miser sur un Customer Care aux petits oignons pour transformer chaque ticket support en un levier de croissance.

Marc Helm calls for mortgage servicers — and businesses everywhere — to prioritize customer care over hidden fees and short-sighted revenue grabs.

Tu dis souvent : “Je veux plus de clients” ?Alors, cet épisode est fait pour toi.À partir d'une punchline piquée à Denzel Washington (oui, vraiment), je t'embarque dans une réflexion sans détour sur ce que cette phrase révèle de ton approche business. Est-il possible que la formulation de cette problématique freine plus ton entreprise qu'elle ne l'aide à avancer ?Il est temps de mettre les bons mots sur tes vrais besoins — et d'optimiser ton parcours client.Pour cela, je t'invite à :➡️ Cesser de répéter “je veux plus de clients” sans objectifs précis➡️ Vérifier si tu n'es pas tombé.e dans le piège de l'acquisition client à tout prix➡️ Retrouver de la clarté en prenant du recul➡️ Et surtout, commencer à identifier les failles et les vraies opportunités de croissance de ton activité.Et si changer de discours était bénéfique pour ton entreprise… Et pour tes clients ?Faisons le point ensemble dans l'épisode 44 de Regard Client Le Podcast.Bonne écoute !Et pense à préserver la qualité de ton expérience client✨--Ressource supplémentaire :38. Quels sont les bénéfices d'une stratégie de fidélisation client bien ficelée ? Le témoignage d'Émilie Lamps --Hello ! Moi, c'est Janet ✨ Consultante et designer d'expérience client.Empathie, créativité, esprit d'analyse, des valeurs qui transparaîtront dans ce podcast. Hey oui ! Ma zone de génie, à moi, consiste à me mettre dans la peau de ton client pour t'aider à capter son attention et à la garder. -- Regard client, c'est le podcast qui aborde l'expérience client telle qu'elle est réellement : un point de vue client et non business.  « Mets-toi dans la peau de ton client et pars à la découverte de ton business. » --Pour définir tes prochaines actions grâce à l'analyse de ton parcours client, prends rdv en cliquant sur ce lien :https://tidycal.com/regardclient/fais-moi-decouvrir-tes-challenges-businessC'est gratuit et sans engagement. L'épisode t'a plu ?⭐Laisse-moi un commentaire sur ta plateforme préférée. C'est le meilleur moyen de soutenir le podcast.Et pour plus d'informations :

Join hosts Shawn and Joni Wolfswinkel on this insightful episode of Inside The Wolf's Den as they sit down with successful insurance strategist and agent, Luis Landin, from Goosehead Insurance in Spring, Texas. With a passion for client care and leveraging cutting-edge technology, Luis has carved out a reputation for delivering personalized coverage solutions quickly and efficiently, backed by the highest-rated service team in the industry. In this episode, Luis shares his inspiring journey into the insurance world, revealing what drew him to the profession and how his commitment to client satisfaction drives his success. He offers a behind-the-scenes look at Goosehead Insurance, highlighting what sets it apart from traditional providers—innovative technology that allows him to shop dozens of "A" rated insurance companies in just minutes, ensuring his clients get the best coverage at competitive prices. Luis emphasizes the importance of personalized service, meticulously reviewing options to tailor policies that meet each client's unique risks and desires. The conversation deepens as Luis discusses emerging industry trends, the challenges insurance agencies face today, and how technology and customer-centric approaches are shaping the future of insurance. He also shares personal insights on what motivates him, advice for aspiring insurance professionals, and resources that have influenced his career trajectory. Whether you're a seasoned agent or curious about the insurance industry, this episode offers valuable strategies, industry insights, and inspiration from a true leader in the field. Tune in to learn how Luis Landin is redefining client care and what's next for his thriving career. Don't miss this episode packed with actionable advice and industry secrets—exclusively on Inside The Wolf's Den!   Luis Landin, Goosehead Link: https://www.goosehead.com/agents/tx/spring/luis-landin/ Luis Landin, Email: luis.landin@goosehead.com

Brought to you by Diesel David and Main Street Warriors In this episode of Cherokee Business Radio, Joshua Kornitsky interviews John Daniels III, Craig Reidy and Charlie Darrien. John discusses the importance of educating clients about Medicare and life insurance, emphasizing empathy and community involvement. Craig shares the history and culture of his family-owned plumbing business, focusing on […] The post The Art of Customer Care: Why Empathy Matters in Business Success appeared first on Business RadioX ®.

It's already a fan favorite episode featuring our own Mary Kay Golec, one of GSNI's beloved Resource Specialists! Mary Kay walks us though GSNI's Customer Care department and our Resource Centers for a unique and entertaining view on why everyone—even non-Girl Scouts— should visit a Resource Center for a wonderful, educational, and FUN experience! 

Extrait de discussion : « Janet, j'ai peur de déranger mes clients ». « Vraiment ? »❌Cette croyance tue ta relation client / prospect. Et je ne parle même pas des opportunités qui te passent sous le nez.Il est grand temps de changer de perspective.Et ça tombe bien, c'est la raison d'être de Regard Client Le Podcast : t'aider à adopter le point de vue client pour booster les résultats de ton entreprise.Dans cet épisode 43, je m'attaque à ce blocage avec :deux statistiques parlantes,des exemples concrets pour chaque étape clé d'un parcours client,et deux conseils bonus révélés tout à la fin.Bonne écoute ! Et pense à préserver la qualité de ton expérience client✨--Episodes complémentaires :24. Stop à ces 5 fausses croyances sur l'expérience client ! Elles t'empêchent d'avancer.41. L'alternative sensée au chouchoutage de clients--Hello ! Moi, c'est Janet ✨ Consultante et designer d'expérience client.Empathie, créativité, esprit d'analyse, des valeurs qui transparaîtront dans ce podcast. Hey oui ! Ma zone de génie, à moi, consiste à me mettre dans la peau de ton client pour t'aider à capter son attention et à la garder. -- Regard client, c'est le podcast qui aborde l'expérience client telle qu'elle est réellement : un point de vue client et non business.  « Mets-toi dans la peau de ton client et pars à la découverte de ton business. » --Prends rdv ici pour booster les interactions avec tes clients, tes prospects ou ton audience :https://tidycal.com/regardclient/fais-moi-decouvrir-tes-challenges-business L'épisode t'a plu ?⭐Laisse-moi un commentaire sur ta plateforme préférée. Et pour plus d'informations :

What happens when the software platform running your entire business suddenly crashes and stays down for weeks? For cleaning business owners using Booking Koala, this nightmare scenario became reality in what can only be described as a customer service catastrophe.We pull back the curtain on this ongoing crisis that has left service-based businesses unable to book clients, process payments, or maintain their websites for over two weeks. The true failure, however, isn't just technical – it's the stunning lack of communication, empathy, and accountability from the company during a critical moment.The conversation goes beyond just critiquing one platform's mistakes. We explore essential business survival skills including having contingency plans, knowing how to "pivot" when systems fail, and maintaining old-school backup methods that don't rely on technology. Many businesses found themselves completely paralyzed because they had no alternative systems in place – a dangerous vulnerability in our technology-dependent world.Customer service emerges as the real differentiator between businesses that thrive and those that collapse under pressure. We discuss practical approaches to handling customer complaints, the importance of taking ownership even when problems aren't directly your fault, and why accessibility (yes, having an actual phone number people can call!) still matters tremendously.This episode serves as both a cautionary tale and a masterclass in crisis management. Whether you're running a cleaning business, a software company, or any service-oriented enterprise, these lessons in transparent communication and customer-first problem solving can mean the difference between weathering a storm or becoming another business failure statistic.Listen now to ensure your business never falls into these devastating customer service traps!Join my email list and get a free mini course: https://klean-freaks-university.newzenler.com/f/welcome-to-klean-freaks-university-1Send us a text It can be crowed when trying to figure out who you are going to learn from Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States. Support the showQuestions? Feel free to reach out!Shannon Miller: cleaningbusinesslife@gmail.com Join my FB Group: https://www.facebook.com/groups/1583362158497744YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYgSee Shannon's latest courses: www.KleanFreaksUnversity.com

Am fost bucuroasă să-l am din nou alături pe Lorand Soares Szasz, unul dintre oamenii care mi-au marcat profund cariera și pe care îl consider un mentor, într-un nou episod despre #GândireFăcutăVizibilă. Am vorbit cu el despre Antreprenoriat, Marketing și Vânzări, pasiuni comune, și am disecat subiecte de care ne ciocnim zi de zi, de la cine este clientul nostru ideal, cum ne poziționăm corect pe piață și cum ne diferențiem, cum vindem eficient sau cum ne păstrăm clienții fericiți. Dar, dincolo de sfaturile practice, mi-am dorit să vă convingeți de faptul că și antreprenorii despre care credem că le știu pe toate, cum e Lorand, trec prin momente de vulnerabilitate, prin suișuri, dar și prin coborâșuri. Fac greșeli, trag concluzii, se repoziționează, merg mai departe.Este o discuție autentică și profundă, fără filtre, plină de lecții de viață și de business, pe care merită să o asculți până la final, unde vei afla detalii despre unul dintre cele mai noi programe create de Lorand și echipa Upriserz, pe care îl găsești și accesând

Transforming One-Time Buyers into Lifelong Clients: Building Lasting Customer Relationships for Sustainable Growth Question: Zoltan asks, “I recently came across your co-hosted podcast, Sales Logic, and have been enjoying the insights you share. This year, I'm focused on developing stronger sales skills within the AEC professional services industry in Europe. I would love to learn from you—which three books would you recommend to help me on this journey? I've completed Dale Carnegie's sales training and really connected with its client-centric approach. Many thanks in advance for your recommendations! Wishing you a great day.” Book: What Great Sales People Do by Michael Bosworth

Transforming One-Time Buyers into Lifelong Clients: Building Lasting Customer Relationships for Sustainable Growth Question: Zoltan asks, “I recently came across your co-hosted podcast, Sales Logic, and have been enjoying the insights you share. This year, I'm focused on developing stronger sales skills within the AEC professional services industry in Europe. I would love to learn from you—which three books would you recommend to help me on this journey? I've completed Dale Carnegie's sales training and really connected with its client-centric approach. Many thanks in advance for your recommendations! Wishing you a great day.” Book: What Great Sales People Do by Michael Bosworth

Strap in, Earthlings! This episode blasts off into the out-of-this-world lore of Ashtar Sheran and his Ashtar Space Command. Is he an intergalactic protector warning humanity about its nuclear no-nos, or just another celestial scammer? From George Van Tassel's first “collect call” from the cosmos to the ever-evolving mission of spiritual ascension, we explore how Ashtar's messages have taken believers to new heights—sometimes literally.We'll probe (not that kind) the strange interruptions, failed prophecies, and how the movement dodged its own apocalyptic predictions faster than a UFO escaping a radar lock. Whether you're a skeptic, a starry-eyed believer, or just here for the space gossip, this episode is a wild ride through the galaxy of human imagination.

Regard Client Le Podcast est de retour ! Et je peux te dire que je suis ravie de te retrouver.Cet épisode a un format inédit. Je te raconte ce qui s'est passé pendant la pause en 5 chapitres.Chapitre 1 : la pause qui tombe à picChapitre 2 : déconnexion totaleChapitre 3 : Jimmy Choo ou tongs, j'ai fait un choixChapitre 4 : ce qui t'attend sur le podcastChapitre 5 : à toi de jouer !Bonne écoute ! Et pense à préserver la qualité de ton expérience client.--Hello ! Moi, c'est Janet ✨ Consultante et designer d'expérience client.Empathie, créativité, esprit d'analyse, des valeurs qui transparaîtront dans ce podcast. Hey oui ! Ma zone de génie, à moi, consiste à me mettre dans la peau de ton client pour t'aider à capter son attention et à la garder. -- Regard client, c'est le podcast qui aborde l'expérience client telle qu'elle est réellement : un point de vue client et non business.  « Mets-toi dans la peau de ton client et pars à la découverte de ton business. » --L'épisode t'a plu ?⭐Laisse-moi un avis sur ta plateforme préférée.  Et pour continuer à suivre les news du podcast :

Le customer care est souvent sous-estimé par les entrepreneur·es, mais c'est bien plus que de simples échanges avec tes clients. C'est une relation humaine qui peut faire toute la différence pour booster ton business !Pour aborder ce sujet, j'ai eu le plaisir de recevoir Doriane Baker, experte en la matière et fondatrice du Campus Customer Care ! Ensemble, on va te montrer comment humaniser ton customer care pour fidéliser tes clients et augmenter tes ventes.Tu vas découvrir : Comment une bonne gestion du customer care peut-elle booster les ventes ?Quels sont les éléments clés du customer care qui influencent la fidélité et le panier moyen ?Comment éviter les erreurs courantes qui peuvent nuire à l'entreprise ?Quels outils et pratiques permettent d'optimiser le customer care sans y passer trop de temps ?Quelle action immédiate recommandes-tu pour améliorer le customer care et impacter les résultats ?Tu peux retrouver Doriane sur Instagram juste ici : https://www.instagram.com/doriane_baker/Pour écouter son podcast, c'est par là : https://podcast.ausha.co/entrepreneur-careBonne écoute !---------Je suis Pauline Sarda, entrepreneure, business coach et fondatrice de STEP 22.Tu veux aller plus loin ?Découvre LA stratégie adaptée à ton business : https://step22.fr/quiz/Les 3 étapes simples pour trouver ses 1ers clients (vidéo) : https://step22.fr/video/Les 10 commandements pour réussir dans l'entrepreneuriat : https://paulinesarda.fr/10-commandements-business/Tu veux en savoir plus ?Instagram : https://www.instagram.com/pauline.irl/LinkedIn : https://www.linkedin.com/in/paulinesarda/Sites internet : https://paulinesarda.fr/ & https://step22.frHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

On this episode of Peachtree Corners Life, host Rico Figliolini sits down with Dr. Aristo Shyn, owner of Link Dental Care, to discuss his journey from corporate dentistry to running a thriving private practice.  Key Takeaways & Highlights:From Corporate to Private Practice – Why Dr. Shyn left corporate dentistry to build his own patient-focused practice.The Power of Technology in Dentistry – How 3D imaging, digital scans, and upcoming Botox treatments improve patient care.Growing a Business – The challenges of launching and expanding a dental office without prior business experience.Community Involvement – Supporting local schools, charities, and offering free dental makeovers.Balancing Work & Family – Juggling a growing business while raising two kids.Listen in to learn how Dr. Shyn built a thriving dental practice while prioritizing technology, patient experience, and community engagement!

Transform your perspective with the incredible journey of Ryan Blair, a man who defied the odds to transform his life from a chaotic youth in Los Angeles to a multimillionaire business leader. We uncover how Ryan took the helm at Vysalis Sciences, turning a staggering $6 million deficit into $150 million in revenue in just 16 months, a feat that speaks volumes about his resilience and strategic acumen. His bestselling books, "Nothing to Lose, Everything to Gain" and "Rock Bottom to Rockstar," offer not just stories of survival, but blueprints of entrepreneurial success powered by grit and determination.   Explore the nuances of mentorship and the pivotal role it plays in personal and professional growth. Ryan shares compelling insights into how having seasoned advisors can elevate one's competence and character, illustrating this with his own experience of scaling a vitamin company by leveraging an external sales force model. We discuss the necessity of making tough calls within a business, such as restructuring teams and enforcing zero-based budgeting, to ensure efficiency and success. This episode highlights how strategic mentorship and real-world learning can catapult your career while emphasizing the importance of building a motivated and skilled team to drive a company forward.   Beyond business success, we delve into the personal transformations that shape great leaders. Ryan reflects on the impact of life-altering events, such as his family's struggles with addiction, which led to a renewed commitment to mentorship and service. We highlight the balance between self-care and energy optimization, sharing techniques like meditation and focusing on personal relationships to maintain a healthy input-output balance in daily life. Ending on a thought-provoking note about the reciprocal nature of mentorship, we underscore the importance of gratitude and contributing to your mentor's success, creating a truly fulfilling and symbiotic relationship. Join us for an inspiring conversation that promises to leave you with actionable insights for overcoming adversity and embracing the power of mentorship.   CHAPTERS    (00:00) - From Drug Dealer to Millionaire (12:32) - Entrepreneurial Journey (17:10) - Building Success Through Mentorship and Strategy (21:42) - Strategic Business Turnaround and Efficiency (32:06) - Cultivating Belief and Customer Care (42:29) - Finding Purpose Through Mentorship and Service (46:41) - Personal Energy Optimization and Giving (55:31) - Responsibilities and Benefits of Mentorship (01:00:12) - Seeking Help for Future Success  

How ​do ​you ​manage ​customer ​service ​for ​maritime ​crane ​equipment ​clients ​across ​the ​globe?In this episode of the Seatrade Maritime Podcast, we take an in-depth look at the complexities of customer service in the maritime crane sector with Martin Mathis, General Manager of Customer Service at Liebherr Maritime Cranes.A conversation with Seatrade Maritime News Editor Marcus Hand covers how Liebherr tailors its services to meet the diverse needs of clients worldwide, the challenges of managing customer support across various regions, and the innovative solutions being implemented for future growth.Listen now to learn more aboutUnique aspects of Liebherr's customer service Structuring global customer serviceRegional variations in servicesCollaborating with Mixed Sales CompaniesFuture opportunities – AI and remote monitoringElectrification of Liebherr's portfolioListen to the full episode nowIf you enjoyed this episode, please subscribe to ensure you don't miss our latest uploads. Feel free also to recommend the show to a friend or colleague that you think would enjoy it. For the latest news on the shipping and maritime industries make sure you visit www.searade-maritime.com or subscribe to our newsletter.Connect with Marcus Hand, Editor of Seatrade Maritime News:Follow him on Twitter: https://twitter.com/marcushand1 Connect with him on LinkedIn: https://www.linkedin.com/in/marcus-hand-b00a317/Don't forget to join the conversation and let us know what topics you want us to cover in future on Twitter, Facebook or LinkedIn

Hey CX Nation,In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (SVP of Sales & Partnerships), Amy Price, MBA (SVP of CX), Jennifer Martin & Erica North, both military spouses themselves (Strategic Partnerships Managers), & the one, the only Nate Brown (Co-Founder at CX Accelerator & Head of CX Advisory at Metric Sherpa).   Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of Boutique BPO's look like in today's world. And how they are building an all-in-one hiring platform leveraging the near 12 million US military spouses stationed across the globe. Instant Teams is a mission-driven company committed to supporting and employing the “force behind the force” – US military spouses. In this episode, Adrian chats with the Instant Teams crew about how they are making real social impact, finding remarkable talent, providing their customers instant access to new teammates & building flexible solutions along the way.   **Episode #256 Highlight Reel:**1. Unleashing the power of 12M+ Military Spouses2. Building bridges to companies who want access to this group3. Why Military Spouses Make For Incredible CX & Customer Care talent4. Engaging 75K military spouses ready & primed to join our workforce 5. Around the sun locations at US bases provides global support optionClick here to learn about Instant TeamsClick here to learn about Community Builders Week & CX Summit 2025 Huge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience & BPO space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Rediffusion d'un des épisodes les plus écoutés du Podcast du Marketing.Est-ce que vous savez où se trouve votre meilleure force de vente ? Est-ce que vous savez qu'il y a des commerciaux hors pairs, prêts à convaincre vos futurs clients, et en plus gratuitement. Et qu'ils sont juste là, tout prêt de vous. J'en suis convaincue, votre meilleure force de vente, ce sont vos clients. Parce comme vos futurs clients, ils ont peut-être hésité à passer à l'achat, parce qu'ils vous ont choisi et qu'ils ont fait l'expérience de votre service, parce qu'au final ils sont satisfaits de ce que vous proposez, et surtout parce qu'ils n'ont rien à gagner à dire du bien de vous. Ce que disent vos clients de vous, a une valeur inestimable pour votre activité. Et c'est eux qui mèneront à vous vos futurs clients, qui feront basculer les hésitants, et qui convaincront ceux qui doutent. Une fois qu'on a ça en tête, on comprends facilement l'importance de proposer une service client au top. Mais alors comment fait-on pour s'assurer d'avoir le meilleur service client possible. J'ai demandé à Doriane Baker, du podcast Entrepreneure Care de venir nous expliquer ce qu'est vraiment le customer care, comment ça se passe concrètement au quotidien et quand est-ce qu'on le met en place. Vous pouvez suivre Doriane sur son site , son compte Instagram  ou Linkedin , et vous pouvez écouter son podcast Entrepreneure Care sur Apple Podcast  ou Spotify .Et si vous voulez gagner du temps pour répondre à tous vos messages, vous pouvez utiliser atext . -------------------

BlueCollar.CEO –Stephen Biggs is the President of Doc Dancer Plumbing, Heating, AC, & Generators, a locally owned business with over 75 years of experience. He grew up in the industry working with his father. After spending three years in the US Army, Stephen returned to the industry and has spent 34 years working in manufacturing, wholesale, and contracting. In this week's episode, Ryan and Stephen discuss unique approaches to craftsmanship and customer service.Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

Join Nick and Candice, Business Development Director at Excavations, as they explore the importance of genuine marketing, integrity in business, and the key to adaptability in a tumultuous year. Gain insights into how Excavations has served Atlanta for nearly 30 years and how to avoid becoming a commodity in today's market. Candice also shares her thoughts on overused marketing buzzwords, the significance of customer care, and much more. Tune in for an engaging and insightful conversation! #MarketingIntegrity #BusinessDevelopment #Excavations #AtlantaRenovations #GenuineMarketing #CustomerCare #Adaptability #AvoidCommodity #MarketingBuzzwords Key Takeaways: Genuine marketing phrases vs. overused buzzwords Importance of integrity and customer care in business Adapting to unpredictable challenges Avoiding the pitfalls of becoming a commodity Marketing Integrity & Adaptability with Candice from Exovations: Insights from 30 Years in Atlantapatreon.com/TheMarketingMadMen: https://www.nick-constantino.com/See omnystudio.com/listener for privacy information.

Magic Mind is offering an 48% off your first subscription or 20% off one-time purchases with code HUMANHR20 at checkout. Go to magicmind.com/HUMANHR⁠⁠ and use codeHUMANHR20In this conversation, Brad Englert discusses the significance of mentorship and relationships in professional settings, emphasizing the importance of building trust and transparency as a leader. He shares personal experiences that highlight how effective communication and genuine care for others' success can foster a positive organizational culture. The discussion also touches on the need for leaders to be adaptable and to prioritize their team's well-being, ultimately leading to a more engaged and productive workforce. Traci and Brad explore the intersection of personal commitments and professional responsibilities, emphasizing the importance of leadership, communication, and customer relationships. They discuss how career choices can be influenced by personal circumstances, the significance of mutual commitment in leadership, and the necessity of managing expectations. The dialogue also highlights the emotional impact of work commitments, the art of asking questions, and the distinction between customer care and customer service. Ultimately, they stress the value of building trusting relationships in both personal and professional contexts.Learn more about Brad and grab a sample of his book here:⁠https://bradenglert.com/bthb⁠Connect with Traci here:⁠⁠⁠⁠https://linktr.ee/HRTraci⁠⁠⁠⁠Chapters00:00 The Importance of Mentorship and Relationships22:02 Building Trust and Transparency in Leadership25:09 Navigating Career Choices and Personal Commitments26:08 The Importance of Leadership and Commitment28:57 Managing Expectations and Communication30:45 The Art of Asking Questions32:48 Emotional Impact of Work Commitments36:52 Prioritizing Customer Relationships40:09 Customer Care vs. Customer Service42:43 Building Trusting RelationshipsDisclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.

On this special live podcast, I sit down with Rosie Duffy (Head of Customer Care, ME+EM) and Hannah Bennett (Head of Digital, Paul Smith) to discuss whether post-purchase is your secret CLTV weapon? What did we chat about? how effective post-purchase communication can unlock retention the internal resources you need to craft excellent post purchase experience the interplay between loyalty and post purchase the role of stock experience the tech stack to make this all possible...and a smidge of AI. This podcast is brought to you by our mates at Ingrid.

Episode Notes Last year at CSUN Aira debuted our Access AI feature for image description. We'll take a quick tour of its unique tasks and options. Our “Road to CSUN” episodes will come out every Friday through March 7 so stay tuned! Learn more about Aira at www.aira.io. call our Customer Care team at 1-800-835-1934 or email support@aira.io Find out more at https://airacast.pinecast.co This podcast is powered by Pinecast.

Episode Notes Our look back at 2024 takes us through the many innovations of the past year. From Access AI to work with Meta Ray-Ban Smart glasses, plus our new Access Network partners, Everette and Jenine cover it all. Then we talk about Aira's annual customer survey, the upcoming CSUN conference and our 10th Birthday Celebration!  Join us on January 29 from 2:00pm to 4:00pm Pacific time https://aira.zoom.us/j/89073345341  You can find the event in the Aira Explorer app by tapping on More, then Events and the link for the 10th Birthday.  Comments or questions about the podcast? Email us at airacast@aira.io. Learn more about visual interpreting at www.aira.io or call our Customer Care team at 1-800-835-1934. Find out more at https://airacast.pinecast.co This podcast is powered by Pinecast.

Veronica Richards is the COO at CALLS Contact Center and VP at WW CALLS Canada. She is based in Burlington, Ontario, Canada.  Veronica is also the marketing director of the Mexico Business Club in Toronto. Veronica is originally from Mexico and now works with Mexico from her base in Canada so Peter called her to ask about BPO and CX in Mexico in addition to the attractiveness of the consumer market in Mexico - a market with a population of 128 million people. What opportunities are created by being located so close to the USA and what opportunities are now being created in Mexico itself? https://www.calls.com.mx/ http://www.wwcallscanada.ca/ https://mexicobusiness.club/ https://www.linkedin.com/in/veronica-richards-9b26969/

The first weeks of 2025 have seen regulatory authorities in Europe outline their supervisory agendas, emphasising stricter surveillance of licences to ensure compliance with new rules.On the latest episode of iGaming Daily, Martyn Elliott is joined by Ted Menmuir, SBC's Content Director, to review regulatory updates in the Netherlands, where regulators stressed the importance of customer care and responsible conduct. The duo also touch on the expected reaction to a potential double tax increase in the Netherlands in 2025 and 2026 which would set the tax rate at 38%.Meanwhile, after the break, Viktor Kayed, Senior Journalist for SBC News, recaps his in-depth interview with Rumen Spetsov, Director General of Bulgaria's National Revenue Office, in which he discussed ongoing efforts to overhaul the gambling regime for both land-based and online activities.To read more about what was discussed in today's episode, click on the following links:- https://sbcnews.co.uk/featurednews/2025/01/09/ksa-2025-supervision-koa/ - https://sbcnews.co.uk/europe/2025/01/09/poland-eu-working-group/- https://sbcnews.co.uk/featurednews/2025/01/10/market-in-review-part-one-bulgaria-in-brief-with-rumen-spetsov/   Host: Martyn ElliottGuests: Ted Menmuir & Viktor KayedProducer: Anaya McDonaldEditor: James RossRemember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service. 

Lightning Round: Top 10 Skills Every Salesperson Will Need in 2025 Question: Lenora from Reno, Nevada asks, "I work in an industry where customers are very price sensitive, and we are not the cheapest. I need to really connect and sell value—my customers seem to want it all. What tools can I use to help me spend more time customer facing? What can I automate, use or invest in to speed up my sales process and make it more effective?"  Book: Book More Business by Lois Creamer    Join us Monday, Dec. 23rd for our Sales Logic Expert Exchange with Art Sobczak! 3-4 p.m. CT Register to save your spot here to attend or get the replay! Art will share proven strategies to help you break through the noise and build genuine relationships with prospects.   ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com

Lightning Round: Top 10 Skills Every Salesperson Will Need in 2025 Question: Lenora from Reno, Nevada asks, "I work in an industry where customers are very price sensitive, and we are not the cheapest. I need to really connect and sell value—my customers seem to want it all. What tools can I use to help me spend more time customer facing? What can I automate, use or invest in to speed up my sales process and make it more effective?"  Book: Book More Business by Lois Creamer    Join us Monday, Dec. 23rd for our Sales Logic Expert Exchange with Art Sobczak! 3-4 p.m. CT Register to save your spot here to attend or get the replay! Art will share proven strategies to help you break through the noise and build genuine relationships with prospects.   ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com

Today's guest is Mark McLaughlin, Director of Insurance for the Global Industries Unit at IBM. Mark joins us on today's podcast to explore how AI is transforming the insurance industry. With over three decades of experience, Mark dives into the biggest hurdles in today's insurance workflows and highlights why AI solutions are more crucial than ever. Later in the episode, he and Emerj Senior Editor Matthew DeMello unpack the role of AI in addressing evolving consumer demands, such as personalized and proactive risk management, and how insurance companies can better support customers when disasters loom. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Ranked #1 by ACSI in multiple categories for the second year, Samsung is raising the bar in customer care. From proactive solutions with SmartThings to AI-powered multilingual support, Samsung is redefining what it means to put the customer first. Their Beyond Boundaries program takes service to even the most remote areas, while their 10,000-strong team of passionate employees ensures every interaction feels personal and meaningful. Mark Williams, Head of Customer Care at Samsung Electronics America, leads the charge in combining innovation and empathy to deliver exceptional customer experiences. Under his leadership, Samsung's approach integrates cutting-edge technology with a culture that empowers employees to go above and beyond for customers. Tune in to discover why customer experience is part of Samsung's DNA and how their approach creates loyalty for life. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

This week on The Modern Customer Podcast, Karen Dillon—New York Times bestselling author and former editor of Harvard Business Review—shares insights from her book The Microstress Effect and explores how microstress affects leaders, teams, and customers, while providing actionable strategies to address it. Karen unpacks the impact of these small, everyday stressors and shares practical strategies to reduce their toll. From fostering a customer-centric mindset to creating balance through delegation, boundaries, and self-awareness, she offers actionable insights to empower leaders and transform customer experience. Don't miss this engaging conversation filled with insights to manage stress, inspire teams, and enhance your approach to customer experience. Tune in now! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable customer experiences. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt's previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David's previous episodes HERE Show Notes Watch Full Video Episode Introduction to Neuromarketing (00:00:01) Consumer Biases and Truth (00:05:01) Brain Activity and Marketing (00:06:00) Brand Associations (00:09:03) Impact of Visuals in Marketing (00:12:47) Subtle Influences in Marketing (00:13:19) Cheetos Commercial Case Study (00:14:23) The Power of Rhymes (00:18:40) Actions vs. Words (00:19:37) Instincts and Environment (00:24:57) Dopamine and Consumer Behavior (00:27:35) Creating a Safe Environment (00:31:03) First Impressions Matter (00:33:46) Discussion on Shop Improvements (00:36:31) Creating Emotional Attachments (00:39:19) Storytelling in Marketing (00:41:49) Customer Experience Anecdote (00:42:30) Emotional Memory in Marketing (00:44:08) Innovative Customer Engagement (00:45:52) Importance of Community Engagement (00:47:37) Neuromarketing Insights (00:48:39) Closing Thoughts on Customer Care (00:50:13) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at

ESPN's Head of Customer Care, Douglas Kramon, shares his unique journey from studying Native American archeology to leading fan engagement for one of the most recognized brands in sports entertainment. In this first part of a two-part conversation, Doug delves into how his ethnology background shaped his approach to leadership, emphasizing the value of storytelling, empathy, and authentic connections in creating delightful customer experiences. Explore how Doug's team at ESPN supports fans across platforms like ESPN+, ESPN Bet, and Disney streaming services. Learn about the frameworks and principles they use to balance technology and humanity in a high-pressure environment, ensuring fans feel heard and valued. Doug also introduces us to innovative tools like the Catharsis Score for measuring empathy and AI-powered coaching systems that transform customer interactions into opportunities for building loyalty. Inside the episode… • Douglas Kramon's academic journey and its influence on his leadership style. • The concept of being a “bedside ethnologist” and its relevance to customer care. • How Disney's storytelling principles shape ESPN's approach to fan engagement. • Designing systems for humans: balancing simplicity, specificity, and sequence. • Using generative AI for real-time agent coaching and empathy measurement. • Leveraging customer service as a profit center rather than a cost center. • Tools and feedback loops for improving team performance and fan experiences. Mentioned in this episode • Disney storytelling principles • Generative AI in customer service • Catharsis Score • Closed-loop feedback models • ESPN+ and ESPN Bet platforms Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

On today's episode of The Goats of Growth, I have Michaela Dempsey, Chief Marketing Officer at Levelpath, an AI-powered procurement platform, to explore the concept of “delightful procurement” and how AI is transforming the procurement process. Michaela dives into how AI can streamline procurement and marketing, boosting efficiency and enhancing the user experience. She also shares her views on the essentials of marketing fundamentals, the impact of LinkedIn in B2B growth, and why balancing short-term wins with long-term strategy is key. Tune in to discover Michaela's insights on: Delightful Procurement: How AI can make procurement processes smoother and more enjoyable for users. Retargeting and Visibility: The power of retargeting ads in boosting brand awareness. Facing Challenges with Confidence: The importance of confidence and resilience in marketing leadership. Iteration in Marketing: Balancing data-driven insights with gut instincts for effective decision-making. Long-Term Vision and Sales Alignment: Why aligning marketing and sales with a clear vision drives growth. Join us for this episode packed with actionable advice on AI, marketing strategy, and leadership from a top industry CMO! Michaelas Linkedin Profile LevePath Website Chapters 00:00 Introduction to Levelpath and Michaela Dempsey. 06:10 The Role of AI in Procurement and Marketing. 11:51 Core Fundamentals of Marketing and Customer Care. 18:13 The Power of Retargeting and Long-Term Strategies. 35:26 Facing Challenges with Confidence. 42:57 The Importance of Iteration in Marketing. 48:21 Motivation and Goals in Marketing Leadership. 55:56 Personal Passions and Work-Life Balance.

Why you should listenDiscover how traditional contact centers are evolving from cost centers to revenue-generating hubs.Learn how AI agents can enhance customer interactions and drive revenue growth, backed by real-world examples.Understand how Regal.io is positioned to integrate seamlessly with existing tech stacks to improve customer experiences.Are you frustrated with outdated contact center software that prioritizes cost-cutting over customer satisfaction? In this episode, I chat with Alex Levin, co-founder and CEO of Regal.io, about how traditional contact centers are falling behind and the transformative role of AI agents in driving revenue and enhancing customer experiences. Alex shares insights on how Regal.io integrates seamlessly with existing technologies, empowering businesses in high-touch industries like healthcare and education to create personalized interactions that truly engage customers.About Alex LevinAlex Levin is the Co-Founder and CEO of Regal.io. He leads the GTM teams. Before Regal.io, Alex was a product manager at Personal and Thomson Reuters and then joined Handy (acquired by ANGI in 2018) as an early employee. At Handy and then ANGI, Alex led growth and marketing. Alex grew up in New York and received his BA from Harvard.Resources and LinksRegal.ioAlex's LinkedIn profilePrevious episode: 573 - Beyond Borders: Leveraging Overseas Talent to Boost Your Tech Consultancy with Andrew JacobyCheck out more episodes of The Paul Higgins ShowThe Tech Consultant's RoadmapJoin our newsletterJoin the Tech CollectiveSuggested resourcesFind out more about Paul and how he can help you

In this episode, recorded live at the Equip Expo, John Pajak welcomes back Perry Phillips from Yellow Dog Lawn Care and Holiday Lighting. After their first meeting at The Huge Convention, Perry returns to share insights on the increasingly saturated holiday lighting market and how he leverages exceptional customer care to compete with lower-priced competitors. Tune in for valuable tips on maintaining premium pricing and delivering unmatched service. Comments and Questions are welcome.  Send to ProfitswithPajak@gmail.com Episode Links: Apple Podcast Listeners- Copy and paste the links below into your browser. Upcoming Events: Fall/Winter Sessions in Carroll, Ohio The Hardscape Academy In-Person TrainingLearn step-by-step with Caleb and Brittany Auman and their team of Master Hardscape Professionals at the legendary Auman HQ.  You'll get two days of instruction in a small group setting from industry experts. Training will cover how to install pavers, how to install retaining walls, basic budgeting, paver patio estimation, cutting curves, and more! Get hands on experience for you or your crew and ascend to new levels of production.  SAVE 10% when you use promo code PAJAK! https://www.thehardscapeacademy.com/in-person-training   Training and Courses FREE copy of “60 Profit Producing Ideas To Make It Rain For Your Business" Get instant access to 60 profit producing ideas you can implement immediately to get more customers buying more often at higher prices. Free for a limited time... https://app.warplan.com/60ppi/pajak   Budgets, Breakevens, and Bottom Lines™ Workshop John Pajak's exclusive system is designed to help you avoid common failures and achieve your business' financial goals to be profitable and scale your business. https://www.johnpajak.com/offers/qvgvV8m3/checkout   Yardbook Training Workshops Learn one-on-one with John Pajak to use Yardbook like a pro to streamline your business and make more money! https://www.johnpajak.com/offers/aJ9YX7aB/checkout   Show Partners: Yardbook Simplify your business and be more profitable.  Please visit www.Yardbook.com  Get 30 days of Premium Business level of Yardbook for FREE with promo code PAJAK Mr. Producer Click the link to connect with Thee Best Podcast Producer in the biz! https://www.instagram.com/mrproducerusa/   Green Frog Web Design Get your first month for only $1 when you use code, PAJAK , and have your website LIVE in 3 weeks from projected start date or it's FREE for a year. https://www.greenfrogwebdesign.com/johnpajak   My Service Area “Qualify Leads Based on Your Profitable Service Area.” Click on this link for an exclusive offer for being a “Profits with Pajak” listener. https://myservicearea.com/pajak

Here's the replay of our first-ever live broadcast of Test. Optimize. Scale.! For episode 177, we're excited to welcome Seymour Segnit, founder and CEO of MAGFAST, a company that has raised over $9.2 million on Netcapital. With extensive experience at firms like Ogilvy & Mather and Saatchi & Saatchi and as a co-founder of a Silicon Valley startup, Seymour combines his expertise in customer experience and product innovation to drive MAGFAST's success. Don't miss this live session as Seymour shares his journey, insights on building customer loyalty, and the remarkable growth behind MAGFAST's funding achievements. Social and Website: Website: https://www.magfast.com/ Linkedin: https://www.linkedin.com/in/seymoursegnit/ Follow Digital Niche Agency on Socials for Up To Date Marketing Expertise and Insights: Facebook: https://www.facebook.com/digitalnicheagency Linkedin: https://www.linkedin.com/company/digitalnicheagency Instagram: DNA - Digital Niche Agency @digitalnicheagency  Twitter: https://twitter.com/DNAgency_CA YouTube: https://www.youtube.com/@DigitalNicheAgency

Jenine Stanley, Director of Customer Success and Engagement at Aira, joins Jeff Thompson on Blind Abilities to share exciting updates. Aira can now be used with Meta Ray-Ban glasses, available in public beta for all users. This innovation expands Aira's accessible technology offerings, along with other developments like a custom call feature, navigation-certified visual interpreters, and partnerships with Walmart and Vispero. Learn more and download the Aira Explorer app to access the latest in visual interpreting technology. Aira on the App Store and on Google Play. Learn more about visual interpreting at Aira.io. Aira Tech Corp. Access to visual information is a human right.  Customer Care  1-800-835-1934 support@aira.io

What if long-term revenue stability isn't about chasing new customers but about deeply understanding and serving the ones you already have? In this episode, Stacy Sherman and Corey Quinn discuss a counterintuitive path to business growth: deep specialization. Discover why focusing on a precise customer can transform your bottom line, build loyalty, and create “revenue certainty” even in unpredictable markets. You'll hear about the smart use of technology that amplifies, not replaces, the human touch—and why empowered employees are your best way for delivering exceptional customer experiences. Listen now to hear a proven method on growth without the guesswork. Details @ 

In this episode, host Sandy Vance is chatting with CTO & Co-Founder Mark Stoehr, and Jack Ryan, Chief Product Officer, both from XSELL, the leader in conversational AI for contact centers. They're here to discuss their innovative eXpert Language Model (XLM), designed for real-time dialogue. They will explore the key challenges facing the industry, the benefits of AI in enhancing agent efficiency and customer satisfaction, and gain valuable insights into the future of AI in contact centers. Whether you're a tech enthusiast or a healthcare professional, this conversation promises to shed light on how generative AI is reshaping the landscape. In this episode, they talk about:XSELL's Journey into the Healthcare SpaceThe Benefits of Generative AI's AdaptabilityFeedback, Reviews, and Use Cases for XSELLThe Role of AI in Contact CentersDelivering High Value to Organizations with Low InvestmentHow Insurance Companies Are Using and Considering Generative AIThe Importance of Respecting Domain ExpertsXSELL's Vision for the Future of Generative AI in HealthcareA Little About Jack and Mark:Jack Ryan is Chief Product Officer at XSELL. Jack comes to XSELL from a job leading user-facing products at Google Meet, AWS (Amazon Connect), and Qualtrics. As a technical lead, Jack worked across engineering, product, and UX to drive innovation and deliver exceptional user experiences.Mark Stoehr is the CTO and technical Co-Founder of XSELL Technologies. While he was pursuing PhD in Computer Science from University of Chicago, he met co-founder Matt Coughlin and developed the vision of an AI that is trained to replicate great performance by a company's agents. Prior to that, during his PhD program, he had spent some time working on Google Home and consulted for several start-ups.If you want to reach out to XSELL with questions or comments, email their marketing team at marketing@xselltechnologies.com

Learn how to use the Customer Care Checklist to generate referrals with Julian Lewis, co-author of Dr. Misner's new book, Infinite Legacy.

In our latest episode of The Entrepreneurial You, we sit down with John Horn, the CEO of StubGroup, a leading digital advertising agency and Premier Google Partner. Recognized as one of the top 1% of Google Partners worldwide for performance and customer care, John has generated over half a billion dollars in revenue for clients across various industries. He shares his journey and offers invaluable insights into mastering digital advertising and customer care. Learn how StubGroup has successfully managed over 15,000 campaigns for more than 2,000 clients and discover strategies to enhance your digital marketing efforts. COMMUNITY CONNECTION: Brought to you by 5-Minute Book-Keeper. Today's feedback comes from Tachiada in the United States: "I'm so glad I came across this podcast. Fantastic information and interviews and wonderful voice. Definitely a must-listen for entrepreneurs!" ★★★★★ Thank you for the kind words! We invite everyone to share their reviews questions, and feedback. CONTACT JOHN: John Horn via  https://stubgroup.com/  LinkedIn: https://www.linkedin.com/in/johnjhorn1  TRENDING NOW: The Importance of Digital Advertising Digital advertising is more crucial than ever. According to Statista, digital ad spending worldwide is projected to reach $645 billion by 2024. The shift towards data-driven strategies and customer-centric approaches is reshaping the industry, highlighting the need for effective digital marketing strategies. If you enjoyed this episode of The Entrepreneurial You, subscribe on Spotify and Apple Podcasts, leave a rating, and share it with your friends. Visit my website at henekawatkisporter.com⁠ for a free eBook on conducting podcast interviews like a pro. A special shout-out to Next Step Digital Solutions for their fantastic work on my website—check them out if you need a digital marketing boost! Affirm with me: I am a digital pioneer leveraging technology to create impactful and innovative marketing strategies

Simon Hares is the founder and lead trainer at SerialTrainer7, a training and development consultancy. He specializes in sales training, leadership development, and coaching. With a background in sales and management, Simon provides tailored training solutions to help businesses improve their sales performance and develop their leadership capabilities. He is known for his engaging training style and practical approach to skill development. SHOW SUMMARYIn this insightful episode, hosts Larry Levine and Darrell Amy are joined by Simon Hares, founder of SerialTrainer7, to explore how the principles of hospitality can significantly enhance the sales experience. Simon shares how applying core hospitality values, like care and attentiveness, can lead to exceptional client experiences and improved sales performance. KEY TAKEAWAYS The Intersection of Sales and Hospitality: Learn how principles from the hospitality industry, such as ultimate care and attentiveness, can be applied to sales to create better client experiences. Client Anticipation and Trepidation: Understand the psychological stages clients go through during the sales process and how to address their needs and concerns effectively. Sales Inspections: Explore the importance of allowing clients to "inspect" your offerings and how to confidently handle their queries and objections. Hospitality's Five Pillars: Delve into the five pillars of hospitality—anticipation, trepidation, inspection, fulfillment, and evaluation—and their relevance to the sales process. QUOTES “The role of a salesperson is to give the client exactly what they want and more of what they didn't realize they needed.” “When you shine the light on others, watch what starts to happen.” “Hospitality shares a word with hospital and hospital is defined as ultimate care.” “Clients want to do the same fact-finding with us that we do with them.”FOLLOW THE CONVERSATIONSimon Hares LinkedInLearn more about Darrell and Larry:Darrell's LinkedIn: Darrell AmyLarry's LinkedIn: Larry LevineWebsite: Selling from the HeartGet the New Book That Will Help You Sell More... Without Destroying Your Relationships and Reputation Order 'Selling in a Post-Trust World'Please visit Barnes & Noble to order your copy of the rerelease of 'Selling from the Heart': Barnes & NobleSUBSCRIBE to our YOUTUBE CHANNEL! YouTube ChannelClick for your Daily Dose of Inspiration: Daily Inspiration

"It's your job to understand what the customer's biggest issue is and connect them with the right resource."- Joseph MichelliJoseph Michelli, an internationally sought-after speaker, author, and organizational consultant, shares his journey from working at a fish market to becoming a customer experience expert. He emphasizes the importance of creating value for customers and delivering on promises made during the sales cycle. Michelli discusses the significance of emotional connections in customer experiences and highlights the success of brands like Starbucks and Zappos in prioritizing customer care. He also emphasizes the importance of building partnerships and relationships with other businesses to create a thriving ecosystem.TakeawaysSales is about creating customer value and delivering on promises made during the sales cycle.Emotional connections play a crucial role in customer experiences and can lead to long-term relationships.Successful brands prioritize customer care and focus on creating positive experiences for customers.Building partnerships and relationships with other businesses can create a thriving ecosystem.Chapters00:00- Introduction and Joseph Michelli's Background03:24- The Importance of Customer Experience in Sales06:26- Lessons from Pike's Place Fish Market09:22- The Role of Organizational Change and Development12:19- Lessons for Small Businesses15:46- Enveloping Products in an Emotional Context21:24- Lessons from Working with Challenger BrandsConnect With Joseph MichelliLinkedIn- linkedin.com/in/josephmichelliWebsitesjosephmichelli.com (Company)josephmichelli.com/blog/ (Blog)amzn.to/3iZvEeF (Stronger through Adversity)Ever wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question. For daily tips on sales and leadership connect with WesleyneLinkedIn- linkedin.com/in/wesleyne Instagram- @wesleynewhittakerTiktok- https://www.tiktok.com/@thewesleynewhittaker Facebook - https://www.facebook.com/transformedsales Youtube- www.youtube.com/@wesleynewhittaker Website- TransformedSales.com Email- podcast@transformedsales.com