Podcasts about Workforce management

Managing AR teams efficiently is no longer just about headcount — it's about using AI-driven automation to intelligently assign and balance work. In this episode, we explore how AI Agents are transforming denial operations through smarter workforce management, reducing burnout, and driving faster recovery without adding staff.

In this episode of RCM Insights, we explore how AI powers Infinx's Workforce Management module to intelligently allocate work, enforce SOPs, and drive staff productivity. Bimal Sahoo and Navaneeth Nair break down how automation, denial prioritization, and real-time analytics work together to maximize recoveries and streamline AR operations.

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digital transformation. This is a must-listen for anyone who wants to deliver exceptional service in the digital age.About the Guesta few words from Irina: My entire career has been in WFM. I have performed all the operational roles in the WFM cycle—from forecaster, planner, intraday specialist, to Manager. I have also worked as an external consultant and on the vendor side.As a result, I've delivered WFM solutions, optimised planning processes, and set up WFM teams, structures, and methods from scratch in over 50+ small, medium, and large organisations across the Globe, from China to the US, Canada, Australia, India, South Korea, and in the whole of Europe.I currently have my own company, RightWFM, a consulting company that delivers WFM solutions, from setting up teams and structures to optimising current processes and selecting, implementing, and optimising software.I am also the host of WFM Unfiltered.Relevant Linkshttps://www.linkedin.com/in/irina-mateeva-wfm-consultanthttps://www.youtube.com/@WFMUnfilteredhttps://rightwfm.comThe Top 3 Key LearningsWorkforce Management Is CX's Front Door: Great customer experience starts with having the right people available. WFM is not just a scheduling function—it's how businesses show up for their customers.AI Should Enable, Not Replace: Automation is powerful for removing waste, but the real value comes from insights and human-led analysis. You can get your processes right before you jump into tech.Hybrid Work Needs Human Touch: Remote work stays here, but complete remote setups can limit connection and teamwork. Balance flexibility with in-person interaction to build strong teams.Chapters00:00 Introduction and Guest Welcome00:55 Irina's Background and Podcast02:37 Core Values in Professional Life03:44 Impact of Workforce Management on Customer Satisfaction05:54 Integrating AI in Workforce Management10:03 Challenges of Hybrid and Remote Work13:18 Handling Customer Expectations and Seasonal Peaks18:23 Top Priorities for Contact Center Leaders20:41 Future of Workforce Management and Final ThoughtsKeywordscustomer experience, workforce management, WFM, Irina Hollatz, Gregorio Uglioni, contact centers, AI in customer service, automation, hybrid work, remote teams, process improvement, digital transformation, employee experience, empathy in leadership, Black Friday operations, scheduling optimization, call center leadership, workforce strategy, customer service technology, WFM consulting,

Send us a textCreating a vibrant workplace culture is essential for driving employee engagement and business success. Wendy Muirhead founding partner at WH People discusses the interplay between culture, visibility, and technology, emphasising the need for organisations to invest in their people while simplifying processes through effective Workforce Management (WFM).• Exploration of workplace culture's impact on engagement • Wendy's journey in establishing WH People • The role of leadership in cultivating organizational culture • Challenges of maintaining culture in larger businesses • Importance of communication and clarity of vision • Benefits of Workforce Management technology • AI's influence on Workforce Management and employee engagement • Interrelation between culture, productivity, and retention • Investment in people as a strategic business imperative #theproductivityexpertsRegister for the 2025 Productivity ForumFind us in the Top 50 Productivity PodcastsConnect to Simon on LinkedInFollow ReThink on LinkedIn

In this episode, WFM Evangelist Chris Dealy (injixo) joins us to explore how the right KPIs can transform workforce planning and operational performance. From forecast accuracy to AHT and beyond, Chris shares expert insights, practical strategies, and real-world examples to help contact centres align metrics with meaningful outcomes — boosting both service quality and employee satisfaction.Sponsored by: Peopleware

In this episode of our Cross-Border Catch-Up podcast series, Diana Nehro (New York/Boston), chair of the firm's Cross-Border Practice Group, and Patty Shapiro (shareholder, San Diego) discuss the evolving legal landscape surrounding global Employer of Record (EOR) arrangements. Patty and Diana explore the concept of EORs and their implications for global employment, tax, and immigration policies. They highlight trends for employers to consider, such as the increasing assertion of jurisdiction by home countries over foreign companies hiring local talent through EORs, as well as the challenge that EORs face in sponsoring work visas. They also provide insights on recent and anticipated policy changes in Kenya, Canada, and Singapore.

In this episode of The Dairy Podcast Show, Dr. Adrian Barragan, from Penn State University, discusses essential strategies for workforce management with a focus on animal health training. He emphasizes the challenges of effective personnel training, from ensuring workers understand the "why" behind certain tasks to building a positive, supportive work culture. Tune in for practical tips on creating a skilled, knowledgeable workforce, available on all major platforms!"Training people on the job is good, but the key challenge is ensuring they understand why they do things, not just how to do them."Meet the guest: Dr. Adrian Barragan is an Associate Research Professor and Extension Veterinarian at Penn State University. His role combines research with hands-on consulting, focusing on improving dairy cattle health and production. Dr. Barragan holds a PhD in Veterinary Medicine from The Ohio State University and a Master's degree from the same institution. He also earned his DVM from the National University of La Plata in Argentina.What you'll learn:(00:00) Highlight(01:28) Introduction (05:28) Personnel training (09:52) Training challenges (15:48) Communication barriers & solutions (22:08) Farm community (27:18) Training effectiveness (38:31) Final three questionsThe Dairy Podcast Show is trusted and supported by innovative companies like: SmaXtec* Adisseo* Priority IAC- Scoular- Protekta- Natural Biologics- Berg + Schmidt- dsm-firmenich- AGRI-TRAC- AHV- ICC- Volac

Mark Hagan joins Elevate Care to discuss the dynamic role of technology in healthcare, especially in workforce management. He highlights the importance of strong partnerships between CIOs and HR leaders, effective change management strategies, and the role of AI in improving employee experiences. Mark also emphasizes the critical need for robust technology and data foundations to drive success across healthcare organizations.Chapters00:00 Introduction to Healthcare Technology Leadership02:46 The Evolution of Workforce Technology in Healthcare06:10 Strategic Partnerships: CIOs and HR Leaders08:58 Criteria for Selecting Healthcare Technologies11:46 Successful Implementation and Change Management15:06 Future Innovations in Healthcare Workforce Technology17:51 The Role of AI in Healthcare Technology21:07 Creating a Positive Employee Experience23:58 The CIO's Role in Driving InnovationAbout Mark:Mark Hagan is the Chief Information and Digital Officer at AMN Healthcare, overseeing digital strategy, technology R&D, IT infrastructure, data security, and program management. With extensive experience in systems integration, platform rationalization, and enterprise technology execution, he has led innovations and digital transformations across multiple organizations.Before joining AMN Healthcare, Mark served as CIO and Senior VP of IT at Envision Healthcare, where he spearheaded IT strategies for healthcare services. Earlier, as IT Director at TeleTech, he managed global infrastructure expansions across multiple continents.Mark also contributes as a director for M&M Properties Colorado LLC and Wonolo, Inc. Passionate about innovation, he has introduced AI, robotic process automation, and natural language processing to enhance operations and drive growth.Learn more about Mark Hagan: https://www.amnhealthcare.com/about/amn-leadership-team/mark-hagan/Connect with Mark on LinkedIn About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

AI is revolutionizing the way companies hire, manage talent, and shape the workforce of tomorrow. In this episode, we explore the impact of AI on recruitment, automation in workforce management, and what it means for both employers and job seekers. Joining us is Pankaj Jindal, Co-founder of Sense, a leading AI-driven talent engagement platform. He shares insights on how AI is streamlining hiring, improving candidate experiences, and redefining workforce strategies.

Our guest for this episode is Philip Stubbs, partner at Atlantic Insight. Philip brings a unique blend of academic rigor and hands on know how, which he has honed over years of delivering major performance improvements for contact centers, back-office, and field operations. In addition to having led high-impact teams at organisations like British Gas and JD Williams, Philip has also expanded into machine learning and Python based forecasting, and we discuss in this episode how modern data science can solve long standing Workforce Management challenges

In this special episode of the Oracle University Podcast, hosts Lois Houston and Nikita Abraham dive into Oracle Fusion Cloud Applications and the new courses and certifications on offer. They are joined by Oracle Fusion Apps experts Patrick McBride and Bill Lawson who introduce the concept of Oracle Modern Best Practice (OMBP), explaining how it helps organizations maximize results by mapping Fusion Application features to daily business processes. They also discuss how the new courses educate learners on OMBP and its role in improving Fusion Cloud Apps implementations.   OMBP: https://www.oracle.com/applications/modern-best-practice/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ X: https://x.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   ---------------------------------------------------------   Episode Transcript:   00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we'll bring you foundational training on the most popular Oracle technologies. Let's get started! 00:25 Nikita: Welcome to the Oracle University Podcast! I'm Nikita Abraham, Team Lead of Editorial Services with Oracle University, and with me is Lois Houston, Director of Innovation Programs.  Lois: Hi everyone! For the last two months, we've been focusing on all things MySQL. But today, we wanted to share some really exciting news about new courses and certifications on Oracle Fusion Cloud Applications that feature Oracle Modern Best Practice, or OMBP, and Oracle Cloud Success Navigator.  00:57 Nikita: And to tell us more about this, we have two very special guests joining us today. Patrick McBride is a Senior Director from the Fusion Application Development organization. He leads the Oracle Modern Best Practice Program office for Oracle. And Bill Lawson is a Senior Director for Cloud Applications Product Management here at Oracle University. We'll first ask Patrick about Oracle Modern Best Practice and then move on to Bill for details about the new training and certification we're offering. Patrick, Bill, thanks for being here today.   Patrick: Hey, Niki and Lois, thanks for the invitation. Happy to be here.  Bill: Hi Niki, Lois. 01:32 Lois: Patrick, let's start with some basic information about what OMBP are. Can you tell us a little about why they were created? Patrick: Sure, love to. So, modern best practices are more than just a business process. They're really about translating features and technology into actionable capabilities in our product. So, we've created these by curating industry leading best practices we've collected from our customers over the years. And ensure that the most modern technologies that we've built into the Fusion Application stack are represented inside of those business processes. Our goal is really to help you as customers improve your business operations by easily finding and applying those technologies to what you do every day.  02:18 Nikita: So, by understanding these modern best practice and the technology that enables it, you're really unlocking the full potential of Fusion Apps.  Patrick: Absolutely. So, the goal is that modern best practice make it really easy for customers, implementers, partners, to see the opportunity and take action. 02:38 Lois: That's great. OK, so, let's talk about implementations, Patrick. How do Oracle Modern Best Practice support customers throughout the lifecycle of an Oracle Fusion Cloud implementation? Patrick: What we found during many implementers' journey with taking our solution and trying to apply it with customers is that customers come in with a long list of capabilities that they're asking us to replicate. What they've always done in the past. And what modern best practice is trying to do is help customers to reimage the art of the possible…what's possible with Fusion by taking advantage of innovative features like AI, like IoT, like, you know, all of the other solutions that we built in to help you automate your processes to help you get the most out of the solution using the latest and greatest technology. So, if you're an implementer, there's a number of ways a modern best practice can help during an implementation. First is that reimagine exercise where you can help the customer see what's possible. And how we can do it in a better way. I think more importantly though, as you go through your implementation, many customers aren't able to get everything done by the time they have to go live. They have a list of things they've deferred and modern best practices really establishes itself as a road map for success, so you can go back to it at the completion and see what's left for the opportunity to take advantage of and you can use it to track kind of the continuous innovation that Oracle delivers with every release and see what's changed with that business process and how can I get the most out of it. 04:08 Nikita: Thanks, Patrick. That's a great primer on OMBP that I'm sure everyone will find very helpful. Patrick: Thanks, Niki. We want our customers to understand the value of modern best practices so they can really maximize their investment in Oracle technology today and in the future as we continue to innovate. 04:24 Lois: Right. And the way we're doing that is through new training and certifications that are closely aligned with OMBP. Bill, what can you tell us about this? Bill: Yes, sure. So, the new Oracle Fusion Applications Foundations training program is designed to help partners and customers understand Oracle Modern Best Practice and how they improve the entire implementation journey with Fusion Cloud Applications. As a learner, you will understand how to adhere to these practices and how they promise a greater level of success and customer satisfaction. So, whether you're designing, or implementing, or going live, you'll be able to get it right on day one. So, like Patrick was saying, these OMBPs are reimagined, industry-standard business processes built into Fusion Applications. So, you'll also discover how technologies like AI, Mobile, and Analytics help you automate tasks and make smarter decisions. You'll see how data flows between processes and get tips for successful go-lives. So, the training we're offering includes product demonstrations, key metrics, and design considerations to give you a solid understanding of modern best practice. It also introduces you to Oracle Cloud Success Navigator and how it can be leveraged and relied upon as a trusted source to guide you through every step of your cloud journey, so from planning, designing, and implementation, to user acceptance testing and post-go-live innovations with each quarterly new release of Fusion Applications and those new features. And then, the training also prepares you for Oracle Cloud Applications Foundations certifications.                   05:55 Nikita: Which applications does the training focus on, Bill? Bill: Sure, so the training focuses on four key pillars of Fusion Apps and the associated OMBP with them. For Human Capital Management, we cover Human Resources and Talent Management. For Enterprise Resource Planning, it's all about Financials, Project Management, and Risk Management. In Supply Chain Management, you'll look at Supply Chain, Manufacturing, Inventory, Procurement, and more. And for Customer Experience, we'll focus on Marketing, Sales, and Service. 06:24 Lois: That's great, Bill. Now, who is the training and certification for?  Bill: That's a great question. So, it's really for anyone who wants to get the most out of Oracle Fusion Cloud Applications. It doesn't matter if you're an experienced professional or someone new to Fusion Apps, this is a great place to start. It's even recommended for professionals with experience in implementing other applications, like on-premise products. The goal is to give you a solid foundation in Oracle Modern Best Practice and show you how to use them to improve your implementation approach. We want to make it easy for anyone, whether you're an implementer, a global process owner, or an IT team employee, to identify every way Fusion Applications can improve your organization. So, if you're new to Fusion Apps, you'll get a comprehensive overview of Oracle Fusion Applications and how to use OMBP to improve business operations. If you're already certified in Oracle Cloud Applications and have years of experience, you'll still benefit from learning how OMBP fits into your work.  If you're an experienced Fusion consultant who is new to Oracle Modern Best Practice processes, this is a good place to begin and learn how to apply them and the latest technology enablers during implementations.  And, lastly, if you're an on-premise or you have non-Fusion consultant skills looking to upskill to Fusion, this is a great way to begin acquiring the knowledge and skills needed to transition to Fusion and migrate your existing expertise. 07:53 Raise your game with the Oracle Cloud Applications skills challenge. Get free training on Oracle Fusion Cloud Applications, Oracle Modern Best Practice, and Oracle Cloud Success Navigator. Pass the free Oracle Fusion Cloud Foundations Associate exam to earn a Foundations Associate certification. Plus, there's a chance to win awards and prizes throughout the challenge! What are you waiting for? Join the challenge today by visiting oracle.com/education. 08:27 Nikita: Welcome back! Bill, how long is it going to take me to complete this training program? Bill: So, we wanted to make this program detailed enough so our learners find it valuable, obviously. But at the same time, we didn't want to make it too long. So, each course is approximately 5 hours or more, and provides folks with all the requisite knowledge they need to get started with Oracle Modern Best Practice and Fusion Applications.  08:51 Lois: Bill, is there anything that I need to know before I take this course? Are there any prerequisites? Bill: No, Lois, there are no prerequisites. Like I was saying, whether you're fresh out of college or a seasoned professional, this is a great place to start your journey into Fusion Apps and Oracle Modern Best Practice. 09:06 Nikita: That's great, you know, that there are no barriers to starting. Now, Bill, what can you tell us about the certification that goes along with this new program?  Bill: The best part, Niki, is that it's free. In fact, the training is also free. We have four courses and corresponding Foundation Associate–level certifications for Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Customer Experience. So, completing the training prepares you for an hour-long exam with 25 questions. It's a pretty straightforward way to validate your expertise in Oracle Modern Best Practice and Fusion Apps implementation considerations. 09:40 Nikita: Ok. Say I take this course and certification. What can I do next? Where should my learning journey take me? Bill: So, you're building knowledge and expertise with Fusion Applications, correct? So, once you take this training and certification, I recommend that you identify a product area you want to specialize in. So, if you take the Foundations training for HCM, you can dive deeper into specialized paths focused on implementing Human Resources, Workforce Management, Talent Management, or Payroll applications, for example.  The same goes for other product areas. If you finish the certification for Foundations in ERP, you may choose to specialize in Finance or Project Management and get your professional certifications there as your next step. So, once you have this foundational knowledge, moving on to advanced learning in these areas becomes much easier. We offer various learning paths with associated professional-level certifications to deepen your knowledge and expertise in Oracle Fusion Cloud Applications. So, you can learn more about these courses by visiting oracle.com/education/training/ to find out more of what Oracle University has to offer. 10:43 Lois: Right. I love that we have a clear path from foundational-level training to more advanced levels. So, as your skills grow, we've got the resources to help you move forward.  Nikita: That's right, Lois. Thanks for walking us through all this, Patrick and Bill. We really appreciate you taking the time to join us on the podcast. Bill: Yeah, it's always a pleasure to join you on the podcast. Thank you very much. Patrick: Oh, thanks for having me, Lois. Happy to be here. Lois: Well, that's all the time we have for today. If you have questions or suggestions about anything we discussed today, you can write to us at ou-podcast_ww@oracle.com. That's ou-podcast_ww@oracle.com. Until next time, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 11:29 That's all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We'd also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

Discover how to optimize work queues in Patient Access Plus Workforce Management to streamline patient access workflows, enhance team productivity, and leverage AI-driven automation for case management.Brought to you by www.infinx.com

Healthcare IT leaders are tasked with ensuring physicians are satisfied and productive with the technology in place to do their jobs. Beyond the tools needed to deliver and document care, there are operational requirements that impact costs, job satisfaction, patient access, and ultimately care quality. Workforce management is often overlooked in a sea of pressing priorities, yet it plays a crucial role in optimizing the organization's most expensive resource: physicians. Many health systems rely on a combination of manual and technology solutions for managing provider time. This results in costly inefficiencies, underutilization of available resources, and causes enough confusion in the workplace to throw off work-life balance and increase burnout. Opportunity exists for IT leadership to help move the needle in this often-lingering manual process. In this session, we'll speak with leaders who realize that the costs of inefficient workforce management make this a problem worthy of addressing, and discuss possible solutions. Source: Exploring IT’s Role in Addressing Physician Workforce Management Challenges on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Spend a little time with the Amazon Web Services team as we talk about the future of reporting, especially around AI.  How will AI help us find data faster?  Listen and find out!

In today's episode: The CEO of Workday says AI agents will soon be built into their technology. When Sarah Franklin of Lattice said this six months ago, there was massive blowback. Now, not so much. Culture doesn't go down without a fight. There was always going to be pushback against changes at this scale, but agentic AI is being increasingly normalized. Culture Leaders Daily is a daily, five-minute podcast for CEOs where we dissect the week's biggest news, unpack hot-button workplace trends, and bring you exclusive interviews with leaders who leverage culture to drive real business results. John Frehse, Global Head of Labor Strategies at Ankura, joins Jessica every week to discuss the latest news in labor, employment, and workplace culture by asking each other the question: 'What Are You Paying Attention To Now?' John Frehse: LinkedIn: https://www.linkedin.com/in/johnfrehse/ Bio at Ankura: https://ankura.com/experts-and-advisors/john-frehse Jessica Kriegel: Website: https://www.jessicakriegel.com/ LinkedIn - https://www.linkedin.com/in/jessicakriegel Instagram: https://www.instagram.com/jess_kriegel/ Culture Partners: Website: https://culturepartners.com/ LinkedIn: https://www.linkedin.com/company/culturepartners/

This week, Deloitte's Tim Gaus joins the series to explors the future of manufacturing, discussing key challenges manufacturers are set to face in 2025, including workforce management, agility in production, and technology modernization. Together, we highlight the importance of balancing human expertise with automation, the impact of generative AI on manufacturing processes, and the need for a harmonized digital core to optimize supply chain management and manufacturing efficiency. Come join us as we discuss the Future of Supply Chain.

Welcome to another exciting episode of The Late Night Restaurant Show! Tonight, we dive into the ever-evolving world of restaurant technology with a special guest from Saskatoon-born 7shifts, a leading scheduling and labour management platform transforming the industry. Hosts Dominic and Jay explore how restaurants can move beyond pen-and-paper scheduling and embrace innovative tools to save time, reduce costs, and boost employee satisfaction. From leveraging technology to streamline operations to the latest trends in flexible scheduling and labor insights, this episode is packed with valuable takeaways for restaurant operators everywhere. Grab a coffee, or maybe even a protein coffee and join us for a fascinating discussion about how restaurants can work smarter, not harder, in 2025. Don't miss it! 7shifts Free 2024 Report - What Restaurant Employees Want

Welcome to another exciting episode of The Late Night Restaurant Show! Tonight, we dive into the ever-evolving world of restaurant technology with a special guest from Saskatoon-born 7shifts, a leading scheduling and labour management platform transforming the industry. Hosts Dominic and Jay explore how restaurants can move beyond pen-and-paper scheduling and embrace innovative tools to save time, reduce costs, and boost employee satisfaction. From leveraging technology to streamline operations to the latest trends in flexible scheduling and labor insights, this episode is packed with valuable takeaways for restaurant operators everywhere. Grab a coffee, or maybe even a protein coffee and join us for a fascinating discussion about how restaurants can work smarter, not harder, in 2025. Don't miss it! 7shifts Free 2024 Report - What Restaurant Employees Want

Happy New Year! As we kick off 2025, we're exploring key legal trends for employers, with a focus on the implications of the incoming Trump administration. In this episode, attorneys from Epstein Becker Green's Employment, Labor & Workforce Management practice discuss their predictions on how these changes could shape the employment law landscape in the year ahead. Visit our site for this week's Other Highlights and links: https://www.ebglaw.com/eltw373 Subscribe to #WorkforceWednesday: https://www.ebglaw.com/subscribe/ Visit http://www.EmploymentLawThisWeek.com This podcast is presented by Epstein Becker & Green, P.C. All rights are reserved. This audio recording includes information about legal issues and legal developments. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances, and these materials are not a substitute for the advice of competent counsel. The content reflects the personal views and opinions of the participants. No attorney-client relationship has been created by this audio recording. This audio recording may be considered attorney advertising in some jurisdictions under the applicable law and ethical rules. The determination of the need for legal services and the choice of a lawyer are extremely important decisions and should not be based solely upon advertisements or self-proclaimed expertise. No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.

Outdated federal human resources platforms increasingly hinder agency recruiting and training, say OPM's Steve Krauss and Workday's Matthew Cornelis. In a new FedScoop interview, they discuss how cloud-native solutions and unified data standards enhance workforce agility, cut costs and foster cross-agency collaboration.

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes Watch Full Video Episode Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit Significance of Professionalism (00:02:44) Transitioning to a Professional Service Center (00:03:24) Perception of Value in the Industry (00:04:11) The Importance of Trust and Knowledge (00:06:16) Subjectivity of Professionalism (00:08:15) Circumstantial Professionalism (00:09:19) Investing in Training (00:11:29) The Role of Profitability (00:12:52) Continuous Improvement (00:13:25) Customer Expectations (00:14:39) Self-Care for Service Providers (00:16:41) Shop as a Living Entity (00:18:08) Training for Automotive Teams (00:20:55) Labor Rate Considerations (00:21:54) Understanding Business Responsibilities (00:22:00) Liability in the Automotive Industry (00:23:50) Insurance and Certification Issues (00:25:06) Employee Compensation and Profitability (00:26:09) Generational Challenges in Workforce Management (00:26:30) Professionalism in the Industry (00:27:17) Government Regulation Predictions (00:28:58) Self-Discovery Through Questions (00:29:36) Reframing Expenses as Investments (00:30:33) The Importance of Continuous Learning (00:35:40) Perceptions of Professionalism (00:39:07) Perspective on Growth (00:41:38) Humility in Business (00:42:21) Value of Professionalism (00:44:24) Mindset Shifts in the Industry (00:47:08) Abundance vs. Scarcity Mindset (00:48:28) Addressing Technician Shortages (00:51:34) Top Shops and Recruitment (00:54:14) Thanks to...

Working Smarter is joined by Martin Teasdale, the founder of Get out of Wrap, a UK-based podcast and consulting firm that specializes in contact centers...or is that centres?  Martin talks about his career, the challenges of finding a vendor, and the Calabrio "Voice of the Agent" survey results that were recently published.

Companies benefit from adding contingent workers to their staffing strategy as it allows for greater flexibility and scalability. This approach can address short-term projects, specialized skill gaps, or seasonal needs without the long-term commitment of permanent hires, and it accelerates time-to-productivity. But what steps should companies take to find the right partner? Anamarie DeVito, Vice President of Client Services for Sevenstep, visits the HRO Today Educational Podcast to discuss what it takes to manage a contingent workforce. Listen in as Anamarie and host Elliot Clark, CEO of HRO Today, explore the importance of data beyond reporting and dissect how service providers can build trust with their partners to perform more than just the core operational work of talent recruiting and management.

In this episode of PayTalk, we're joined by Brian Proctor, Principal and Global Payroll Workforce Management Solutions Practice Lead, and Chip Newton, Managing Director and Global Workforce Management Leader at Deloitte Consulting. This episode unveils findings from a first-of-its-kind global workforce management survey created by PayrollOrg and Deloitte. With insights from over 500 organizations worldwide, discover why 50% of companies are planning workforce management transformations, how leading organizations are leveraging AI and advanced scheduling, and what sets successful workforce management strategies apart in today's rapidly evolving landscape. Are you interested in learning more about global workforce management trends? Connect with us via email at podcasts@payroll.org or leave a comment on PayrollOrg's Facebook page.

In this episode, we sit down with Ted Lango, Senior Vice President at Intradiem and founder of WFM Labs, to explore the evolving landscape of workforce management.Ted shares insights from his extensive experience in the contact center industry, diving into the challenges and opportunities within workforce automation, community-building, and innovative planning methods. We discuss the transformative power of automation, how WFM professionals can leverage new tools to adapt to real-time demands, and the importance of engaging in community learning.Ted also highlights the critical need for flexibility in today's workforce environment and shares advice for those just starting in WFM. Whether you're a seasoned professional or a newcomer, this episode is packed with practical insights on driving growth and innovation within workforce management.

In this episode, Tom Oliver shares his career journey that began as an 'Army brat,' his aspirations to attend the Air Force Academy, and how he navigated challenges during his military service, including life-threatening situations while flying. After transitioning to the corporate world, Tom excelled in turnaround and crisis management roles at companies like General Foods, Nabisco, and Dole Food Company, showcasing his ability to streamline processes and improve performance metrics. Later, Tom ventured into entrepreneurship, founding a successful medical device company. Throughout his career, Tom emphasizes the importance of mentoring, developing people, and the simple but powerful principle of 'try.'   Episode Highlights: 10:19 Flying Career and Near-Death Experiences 14:31 Transition to the Pentagon 17:01 From Military to Corporate: The Big Shift 27:05 Addressing CEO Burnout 28:06 Revitalizing Dole Food Company 32:36 Innovative Solutions for Workforce Management 37:10 From Corporate to Entrepreneurship 37:41 The Power of Trying   Tom Oliver is a seasoned leader specializing in business turnarounds, change management, and strategy execution. As CEO of CoolSystems, he transformed a struggling startup into a leading medical device company, growing revenues to $19M despite significant challenges. His career highlights include leading PowerBar's $415M acquisition by Nestlé, saving Dole Food Company $131M through global productivity initiatives, and driving a 97% revenue increase at Dolefil. Known for his ability to rebuild companies from the ground up, Tom's focus on innovation, strategic growth, and culture-building consistently delivers extraordinary results across industries.   How to connect with Tom: LinkedIn: https://www.linkedin.com/in/thomasoliver/   For more insights: Follow me on my YouTube Channel: https://bit.ly/47GgMdn  Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc Sign up for my LinkedIn Newsletter: https://bit.ly/49SmRV3 See omnystudio.com/listener for privacy information.

In this episode, we welcome Ian Roderick, Head of Marketing at Kenjo, a workforce management software for deskless teams.  Ian discusses how Kenjo streamlines HR processes, shift planning, and communication for industries like retail, healthcare, and manufacturing. He shares insights on Kenjo's inbound marketing strategy, the importance of website optimization, and his approach to team building and scaling growth channels. Ian also offers valuable advice for marketers, emphasizing the need to tie marketing efforts directly to revenue.  This episode is packed with practical tips for B2B marketers and those interested in HR technology solutions for deskless workforces.

SummaryIn this engaging conversation, Connor and Ivana Cvejic, co-founder of Renhead, discuss her journey from a recruiter to leading a workforce solutions platform. They explore the challenges of being an underdog in a market dominated by larger players, the importance of integrity in startup culture, and the unique hurdles faced by female founders. Ivana shares insights on the balance of failure in business and the need for authentic relationships in vendor management. The discussion also touches on the polarization in society and the importance of having nuanced conversations. In this conversation, Connor and Ivana explore the complexities of the labor market, the pervasive fear in workplaces, and the impact of technology and AI on employment. They discuss the paradox of full employment amidst economic challenges, the mental health implications of workplace fear, and the need for a balanced approach to integrating AI in the workforce. The conversation also touches on the dynamics of remote work and predictions for the future of staffing and employment.TakeawaysIvana's journey began as a recruiter, leading to her co-founding Renhead.The importance of building authentic relationships in business.Being an underdog can be an advantage in a competitive market.Integrity is crucial in startup culture and client relationships.Female founders face unique challenges in securing support and funding.Failure should be viewed as a learning opportunity, not a badge of honor.A balanced approach is necessary in business and life.The need for transparency in vendor management solutions.The impact of societal polarization on business conversations.Nuanced discussions are essential for progress and understanding. The labor market paradox highlights full employment despite economic challenges.Fear in the workplace affects decision-making and mental health.AI is reshaping job landscapes, creating both opportunities and fears.Empowering workers through financial literacy is crucial in today's economy.Remote work requires intentional culture-building and support.Hiring processes should prioritize cultural fit to reduce turnover.Technology's decreasing costs challenge traditional labor costs.Staffing firms may face consolidation due to technological advancements.Direct sourcing and internal programs are on the rise in staffing.A balanced approach to AI can enhance productivity without displacing workers.Chapters00:00 Introduction to Ivana Svec and Renhead02:10 Ivana's Journey to Co-Founding Renhead09:41 The Underdog Advantage in Vendor Management16:39 Integrity in Startup Culture19:00 Challenges Faced by Female Founders23:30 The Balance of Failure in Business27:22 Navigating Polarization in Conversations28:41 The Labor Market Paradox31:11 Fear in the Workplace34:25 The Impact of Technology on Employment37:48 AI and Job Displacement41:33 Empowering Workers in a Changing Landscape47:22 Remote Work Dynamics53:37 Predictions for the Future of WorkConnect with Ivana here: https://www.linkedin.com/in/ivanacvejic/

In this special live audience episode of Elevate Care, Kerry Perez is joined by Meredith LaPointe and Pat McCall to tackle the pressing workforce challenges in healthcare. Recorded live at the Rethink Client Summit in October 2024, this discussion explores how technology can create a seamless experience for both healthcare providers and patients. They also dive into the concept of vendor neutrality in staffing solutions and examine workforce trends shaping the future of healthcare. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ Chapters 00:00 Introduction to Workforce Challenges in Healthcare 02:25 Understanding a Balanced Workforce 04:42 Key Enablers for Workforce Balance 06:39 Technology's Role in Workforce Management 09:28 Vendor Neutrality in Staffing Solutions 12:15 Trends in Healthcare Workforce Management 15:01 Future of Workforce Solutions in Healthcare About Meredith Meredith Lapointe is the Chief Business Officer for AMN Healthcare and is responsible for the organization's corporate growth strategy, enterprise client management including MSP accounts, marketing, communications, clinical support, and workforce analytics business. Previously, Ms. Lapointe worked as a Partner at McKinsey & Company, where she served healthcare companies for nearly two decades – ranging from national and regional health systems, academic medical centers, integrated delivery networks, healthcare service organizations, and smaller provider networks – in transforming capabilities and operational performance. She helped organizations create dynamic, high performing workforces to meet the needs of patients and healthcare systems. Ms. Lapointe holds a Bachelor of Arts in Engineering and Studio Art from Dartmouth College, a Bachelor of Engineering in Biomedical Engineering from Thayer School of Engineering at Dartmouth, and an MBA from the Tuck School of Business. Ms. Lapointe is passionate about STEAM education and has served on the board of a children's theater organization. She enjoys volunteering at her county's food bank and in the local school district. About Patrick Patrick McCall is the Chief Growth Officer of AMN Healthcare and is responsible for leading enterprise sales and implementation functions, ensuring alignment across the business. Mr. McCall is a seasoned executive with over 25 years of experience in sales and operations and has held senior executive roles in several Fortune 500 organizations. He has a proven track record in growth acceleration and has been recognized by Staffing Industry Analysts (SIA) as one of the industry's most influential leaders. Mr. McCall most recently served as Chief Revenue Officer at People2.0, where he utilized his extensive experience leading sales organizations on an international level. Before his time with People2.0, Mr. McCall worked as Global Chief Sales Officer at Randstad, a leading global talent organization and valued strategic partner to AMN Healthcare. Mr. McCall holds a Bachelor of Science in Economics from North Carolina State University, and he fundraises for the American Cancer Society and the Alzheimer's Association through cycling events. About Kerry Kerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services. Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company's Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst's Top 40 Under 40 in 2021, and she hosts the AMN Healthcare podcast, Elevate Care. Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams. Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty.  Connect with Kerry: https://www.linkedin.com/in/kerrycperez/ FIND US ONWebsite – https://www.amnhealthcare.com/podcast/elevate-care-podcast/YouTube – https://www.youtube.com/@ElevateCarePodcastSpotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5KpuoApple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359Instagram – https://www.instagram.com/amnhealthcare/LinkedIn – https://www.linkedin.com/company/amn-healthcare/X – https://twitter.com/amnhealthcare/Facebook – https://www.facebook.com/amnhealthcare/ Powered by AMN Healthcare

Join us as we dive into the transformative journey of Cijoy Olickal, COO of GM Pilot, who brings his impressive tech leadership background to tackle one of the restaurant industry's biggest challenges: labor inefficiency. In this episode, Cijoy explains how GM Pilot helps large restaurant chains cut unnecessary wage expenses by identifying bad actors, highlighting high performers, and ultimately fine-tuning workforce schedules for peak performance. With a unique three-phase approach and a free, in-depth analysis of historical labor spending, GM Pilot shows how restaurants can save significantly while improving customer satisfaction. Tune in to explore the cutting-edge approach to labor management that's reshaping the restaurant industry.

How do we make technology more accessible to our frontline manufacturing workforce? In this episode of Workforce 4.0, your host Ann Wyatt sits down with the Founder of Team Engine, Carlos Del Pozo as they talk shop on the importance of enabling and empowering your frontline workforce through technology. As the Founder of a small business and former military veteran, Carlos and Ann take a deep dive into the challenges between operational and HR leadership in recruiting and retaining talent, how AI can improve HR technology and the ultimate importance of creating a sustainable frontline workforce. This insightful conversation also sheds some light on re-shoring of American manufacturing, the future of blue-collar work and the multifaceted approach needed to address labor shortages.In This Episode:-06:05: The Importance of Workforce Development-11:10: Challenges in Recruiting and Retaining Talent-17:21: The Role of Technology in HR and Workforce Management-24:04: Leadership Lessons from the Military-28:39: Future Predictions for Technology and Workforce-37:57: Closing Thoughts and Contact InformationMore About Carlos Del Pozo:Carlos del Pozo is a co-founder of Team Engine, a text-first software platform that helps companies in industries with a distributed workforce (such as landscaping, construction and manufacturing) grow and retain their teams. Prior to founding Team Engine, Carlos served as an Infantry Officer in the US Army and grew up in a small business family in San Diego. He lives in Boulder, Colorado. To learn more about Carlos, connect with him here.The Future of Work (and this Episode) Is Brought To You By Secchi:Secchi is a revolutionary workforce engagement tool created for organizations to make data-driven frontline decisions in real-time. By measuring and combining multiple people-related lead indicators, Secchi provides in-the-moment visibility into individual frontline employee performance, team performance, engagement/turnover risks, and positive employee behaviors all while removing the traditional barriers of administrative burden on leaders. To learn more about Secchi, check them out here.

00:00 Introduction to Chris Grossman and Beekeeper01:55 The Mission of Beekeeper: Empowering Frontline Workers04:41 Three Pillars of Beekeeper's Mission07:34 Chris's Background and Entrepreneurial Spirit09:54 Differentiating Beekeeper in the Market11:51 Insights from the Frontline: A Day with Workers13:36 Key Takeaways from the 2024 Frontline Workforce Pulse Report15:34 Personal Growth as a Leader

We're excited to introduce the latest StaffStat upgrade, enhancing operational efficiency and empowering your team. This advanced update features cutting-edge technology to streamline processes and tackle challenges, ensuring improved performance and reliability, all backed by our commitment to your success. Staffstat City: Greater Sudbury Address: 2 Notre Dame Avenue Website: https://staffstat.ca/ Phone: +1 705 587 7526 Email: mandy@staffstat.ca

On this episode, Pete and Julie are LIVE from the annual HR Tech Conference and Expo in Las Vegas, Nevada, on the Workday Forever Forward bus with Workday GM of Workforce Management and Payroll Cristina Goldt! The group discusses Cristina's career path in HR technology and her role in leading Workday's mission to solve for and shape the future of the “hard stuff” in HCM. They talk about the current pace of change and innovation in HR through the lens of the modern HR leader, the excitement and angst around AI, and what it means for the workplace and HR. Cristina also shares her insights on where HR leaders should focus as we head into an unpredictable 2025. Connect with Cristina & Workday: https://www.linkedin.com/in/cristina-goldt-1ab38030/ https://www.linkedin.com/company/workday https://blog.workday.com/en-us/authors/cristina-goldt.html  www.workday.com  Connect with the show:   LinkedIn: http://linkedin.com/company/hr-payroll-2-0  X: @HRPayroll2_0 @PeteTiliakos @JulieFer_HR

This week, we're examining the final mental health parity rules, a National Labor Relations Board (NLRB) memo on restrictive covenant limitations, and New York State's recently enacted workplace violence prevention law. Final Mental Health Parity Rules Released The U.S. Departments of Health and Human Services, Labor, and the Treasury recently issued final rules implementing new requirements and amending existing regulations under the Mental Health Parity and Addiction Equity Act (MHPAEA). The new rules further MHPAEA's goal of ensuring equal benefits for mental and physical treatment. NLRB General Counsel Seeks to Expand Limits on Restrictive Covenants NLRB General Counsel Jennifer Abruzzo released a memo earlier this month focused on further limits to restrictive covenants. According to the memo, the NLRB will seek expanded make-whole remedies for workers who allegedly miss job opportunities due to noncompete agreements they were required to sign. Abruzzo also condemned so-called “stay-or-pay” agreements. New York Enacts Workplace Violence Prevention Law New York State recently enacted the Retail Worker Safety Act, requiring retail employers to adopt a workplace violence prevention policy, implement workplace violence training for employees, and more. Visit our site for this week's Other Highlights and links: https://www.ebglaw.com/eltw365 Subscribe to #WorkforceWednesday: https://www.ebglaw.com/subscribe/ Visit http://www.EmploymentLawThisWeek.com This podcast is presented by Epstein Becker & Green, P.C. All rights are reserved. This audio recording includes information about legal issues and legal developments. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances, and these materials are not a substitute for the advice of competent counsel. The content reflects the personal views and opinions of the participants. No attorney-client relationship has been created by this audio recording. This audio recording may be considered attorney advertising in some jurisdictions under the applicable law and ethical rules. The determination of the need for legal services and the choice of a lawyer are extremely important decisions and should not be based solely upon advertisements or self-proclaimed expertise. No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.

Irina Hollatz stops by the podcast to explain what RightWFM does, and why it is important to challenge the norm.  The discussions also leans towards how software development takes place, and how Calabrio approaches the multiple demands of creating dynamic software that people actually want to use.

TIMESTAMPS 00:00 Introduction to Workforce Strategy Optimization02:52 Understanding Key Performance Indicators05:45 The Importance of Predictive Analytics09:05 Success Stories and Clinician Satisfaction   ABOUT LEORAAs President of Workforce Strategy & Optimization (WSO) at AMN Healthcare, Leora leads the WSO team in strategy, technology, analytics solutions, and consulting. She has over 15 years of experience in healthcare services, business development, and program management. She holds an MBA from Nova Southeastern University and a Bachelor of Science in Biomedical Engineering from the University of Miami.Connect with Leora: https://www.linkedin.com/in/leorawestbrook/ABOUT KERRYKerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company's Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst's Top 40 Under 40 in 2021, and she hosts the AMN Healthcare podcast, Elevate Care.Ms. Perez maintains the guiding principles of being customer-obsessed, thinking big, and delivering results. She has a passion for mentoring emerging leaders and building effective teams.Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. Connect with Kerry: https://www.linkedin.com/in/kerrycperez/ ABOUT THE SHOWElevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high-quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes.Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ FIND US ONWebsite – https://www.amnhealthcare.com/podcast/elevate-care-podcast/YouTube – https://www.youtube.com/@ElevateCarePodcastSpotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5KpuoApple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359Instagram – https://www.instagram.com/amnhealthcare/LinkedIn – https://www.linkedin.com/company/amn-healthcare/X – https://twitter.com/amnhealthcare/Facebook – https://www.facebook.com/amnhealthcare/ Powered by AMN Healthcare

The NESG Academy was established to empower citizens with the knowledge needed to understand their roles, rights, and responsibilities for informed participation in governance. It aims to instill the right values for responsible citizenship, ensuring that citizens are actively engaged in civic and political processes to enhance their democratic well-being. We are excited to have the Head, Workforce Management and Academy at the NESG, Gbemi Ibrahim, join us on NESG Radio to discuss the fundamental principles and components of the NESG Academy.

FIND US ON Website – https://www.amnhealthcare.com/podcast/elevate-care-podcast/ YouTube – https://www.youtube.com/@ElevateCarePodcast Spotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5Kpuo Apple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359 Instagram – https://www.instagram.com/amnhealthcare/ LinkedIn – https://www.linkedin.com/company/amn-healthcare/ X – https://twitter.com/amnhealthcare/ Facebook – https://www.facebook.com/amnhealthcare/   Powered by AMN Healthcare

This episode gives an in-depth insight into healthcare digitalization in Portugal. Cátia Sousa Pinto, Head of Global Digital Health and International Affairs at SPMS - shared services of ministry of health of Portugal talked about healthcare digitalization in Portugal, European Health Data Space (EHDS), patient data and more. Key Points Summary Portugal's Digital Health System Design: To accelerate digital health development, Portugal created a national eHealth agency (SPMS) over a decade ago. SPMS Role: SPMS plays a dual role, not only regulating but also developing and maintaining ICT solutions for Portugal's healthcare system. This centralization helps prevent fragmentation and ensures interoperability. European Health Data Space (EHDS): EHDS is the EU's regulatory framework for cross-border health data sharing, building on initiatives like MyHealth@EU. The goal is to allow seamless healthcare across Europe, where any EU citizen can access healthcare in other countries as if they were at home. My Health at EU: A foundational initiative that enables cross-border exchange of health data like patient summaries and e-prescriptions between EU countries. Patient Data: Catia emphasized the importance of patients controlling their health data and being able to share it across healthcare providers. This includes e-prescriptions, laboratory results, and, eventually, medical images. Portugal's National Electronic Health Record: A key project for the country is the creation of a unified electronic health record system, allowing citizens to access all of their health data, both public and private, from a single source. Use of EU Funding: Portugal has allocated €300 million from the EU's recovery funds for digital health transformation, focusing on infrastructure, citizen-centric services, and reducing the burden on healthcare professionals. Challenges and Future Outlook: The integration of digital health into national governance and improving interoperability between systems remain ongoing challenges. Katia stressed the importance of moving towards real-time, structured health data to improve future healthcare outcomes. www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com/ Show notes: [00:02:00] - Overview of Digital Health in Portugal [00:06:00] - National-Level Initiatives and Successes [00:10:00] - European Health Data Space (EHDS) and My Health at EU [00:16:00] - Cross-Border Care and Digital Infrastructure [00:20:00] - The Role of SPMS in Portugal's Digital Health Journey [00:30:00] - Challenges and Workforce Management in Digital Health [00:34:00] - Benefits of Centralization in Small Countries [00:38:00] - Electronic Health Records and Expanding Digital Services, Secondary use of data [00:42:00] - Portugal's National Electronic Health Record [00:46:00] - Future Vision for Health Data Integration

FIND US ON Website – https://www.amnhealthcare.com/podcast/elevate-care-podcast/ YouTube – https://www.youtube.com/@ElevateCarePodcast Spotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5Kpuo Apple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359 Instagram – https://www.instagram.com/amnhealthcare/ LinkedIn – https://www.linkedin.com/company/amn-healthcare/ X – https://twitter.com/amnhealthcare/ Facebook – https://www.facebook.com/amnhealthcare/   Powered by AMN Healthcare

In this episode of Confessions of a B2B Entrepreneur, Tom Hunt interviews Tony Jamous, a seasoned entrepreneur and the founder and CEO of Oyster HR. Tony shares his journey from scaling Nexmo, a mobile SMS company, to hundreds of millions in revenue before its successful exit, to his current venture in the remote work space. Oyster HR, Tony's latest company, is revolutionizing how businesses manage global remote teams and payroll. The discussion explores the parallels between his previous and current ventures, his implementation of Objective Key Results (OKRs) to align global teams, and his insightful perspective on work-life balance. Tony's experience offers valuable lessons for B2B entrepreneurs navigating rapid growth and international expansion in the evolving landscape of work.

In this episode, Scott Becker talks with Alan Condon, Editor-in-Chief at Becker's Healthcare, about key trends in the healthcare sector. They discuss the increasing multi-region model among health systems, FTC challenges to in-market hospital deals, and notable acquisitions in Missouri, Tennessee, and Georgia. They also address recent hospital closures in Massachusetts, political scrutiny, and efforts to reduce contract labor costs.

Last week, a Texas district judge challenged the constitutionality of the NLRB's structure. Judge Albright of the U.S. District Court for the Western District of Texas issued a preliminary injunction in favor of SpaceX, suggesting that the president's inability to dismiss NLRB administrative law judges and board members could be unconstitutional. Epstein Becker Green attorneys Steve Swirsky and Erin Schaefer provide their analysis of this ruling, its implications for employers, and the potential for similar challenges to arise across other jurisdictions. Visit our site for this week's Other Highlights and links: https://www.ebglaw.com/eltw354 Subscribe - https://www.ebglaw.com/subscribe/. Visit http://www.EmploymentLawThisWeek.com. This podcast is presented by Epstein Becker & Green, P.C. All rights are reserved. This audio recording includes information about legal issues and legal developments. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances, and these materials are not a substitute for the advice of competent counsel. The content reflects the personal views and opinions of the participants. No attorney-client relationship has been created by this audio recording. This audio recording may be considered attorney advertising in some jurisdictions under the applicable law and ethical rules. The determination of the need for legal services and the choice of a lawyer are extremely important decisions and should not be based solely upon advertisements or self-proclaimed expertise. No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.

As the workplace continues to get busier and busier, it's critical to consider methods to improve efficiency. Today, we're exploring workforce management technology and how it can revolutionize productivity in the workplace. We'll break down this topic to help you understand this area, and the options for your business. Listen in as we cover: [0:43] What is workforce management technology [1:38] Using process automation to make things efficient [2:12] Improving communication and collaboration [3:38] How technology can help managers make better decisions [4:03] Workforce management technology & benefits to small businesses This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  Copyright © 2024 ADP, Inc. All Rights Reserved. The ADP logo, ADP, RUN Powered by ADP, and HR{preneur} are registered trademarks of ADP, Inc. and its affiliates. All other marks are the property of their respective owners. Privacy at ADP

A recent survey conducted by Talker Research revealed that 38% of Americans have never felt more uninspired at work than they do now. That's a bit over one-third of the workforce! In light of this dissatisfaction, what can be said about management? The post-pandemic workforce has a new view on what gives their lives meaning and the benefits of hybrid work, making it more challenging than ever for managers to keep their teams engaged and productive. To share how management can face this hybrid workforce era is our guest Mamie Kanfer Stewart. She's the founder and CEO of Meeteor, a coaching and training company that focuses on creating healthy, high-performing teams with a special emphasis on productive meetings, as well as the author of “Momentum: Creating Effective, Engaging and Enjoyable Meetings.” Mamie also hosts the Modern Manager Podcast, where she delivers practical advice to help people tap into their managerial greatness. In this episode, Mamie shares how managers, despite being the unsung heroes of the workplace, fail to receive the support and skill development they need from their leadership so they can excel at their jobs. Mamie points out the essential skills managers need to thrive in today's ever-popular hybrid work environments — from effective feedback and authentic appreciation for creating high-performance teams to leveraging AI tools for productivity and collaboration. We also talk about meetings, why employees hate them, and how management can use them for relationship-building rather than wasting people's time.  If your employees and management could use a boost, then this episode is a must-listen! Tune in for an approach to management that will shape the future of work. — Key Takeaways: Meet Mamie Kanfer Stewart & Her Take on Employee Engagement (00:00) Management's Challenge to Inspire A Post-Pandemic Workforce (03:20) Critical Skills All Managers Should Have (12:38) Leveraging AI in Workforce Management (23:22) Why Meetings Are So Awful (30:17) Using Meetings for Relationship Building (46:54) What Do Managers Need to Feel Fulfilled & Valued? (54:11) Speed Round Questions (56:15) — ADDITIONAL RESOURCES Connect with Mamie Kanfer Stewart: LinkedIn | https://www.linkedin.com/in/mamiekanferstewart/ Business | https://www.meeteor.com/ Personal Site | https://www.mamieks.com/ Podcast Site | https://www.themodernmanager.com/ YouTube Channel | https://www.youtube.com/@TheModernManager Instagram | https://www.instagram.com/mamieks/?hl=en Board Position | https://lkflt.org/bio/mamie-kanfer-stewart/ Subscribe to our YouTube channel: https://bit.ly/44ieyPB Follow our podcast: Apple Podcasts: https://apple.co/44kONi6 Spotify: https://spoti.fi/3NtVK9W Join the TDW tribe and learn more: https://disruptedwork.com

How is technology revolutionizing the way we provide mental health support to LGBTQ+ youth? In this special episode of the Tech Talks Daily Podcast, I sit down with Emmett Troxel, Director of Contact Center Technology at The Trevor Project, during the Genesys Xperience 2024 CX event in Denver, Colorado.  With over 25 years of expertise in contact center operations, specializing in IVR, Interaction Routing, Workforce Management, and Automation, Emmett brings a wealth of experience to their role as the Director of Contact Center Technology at the Trevor Project. He is dedicated to leveraging technology for good, helping end suicide among LGBTQ+ young people. The Trevor Project is the world's largest suicide prevention and mental health organization for LGBTQ+ young people, and Emmett shares how they are leveraging cutting-edge technology to save young lives. Emmett discusses the imperative for The Trevor Project to evolve its services from more than a dozen vendors to an all-in-one platform, enhancing their ability to support the LGBTQ+ community and manage their unique staffing needs. Emmett delves into the challenges and successes of managing a diverse workforce of full-time staff and thousands of volunteers, highlighting the importance of formalized training, real-time supervision, and the right mix of skills for both voice and digital interactions. Throughout the conversation, Emmett provides valuable insights into how The Trevor Project is integrating new technologies, including soon-to-come social media platform integrations, to extend their reach and effectiveness. He shares the transformative impact of these advancements on their 24/7 phone lifeline, chat, and text services, as well as TrevorSpace, the world's largest safe space social networking site for LGBTQ youth.

In this podcast episode, host Mike Merrill speaks with Brent Kudzierski, a human relations and productivity expert, about the evolving trends in workforce management for the construction industry. Brent discusses the historical shifts from efficiency-focused practices to modern, post-pandemic approaches that prioritize worker well-being and life outside of work. Brent and Mike also discuss leveraging technology to enhance workers' safety and productivity. Join Mike Merrill and renowned human relations expert Brent Kudzierski as they explore evolving workforce management trends to help you improve workplace productivity while attracting and retaining employees.  "Every generation reshapes the workforce based on their experiences. Right now, we're shifting from living to work to working to live. Understanding and adapting to this change is key to future success." - Brent Key Takeaways: - Embrace technology to improve safety and efficiency. - Shift from work-life balance to prioritizing life. - Engage and value employees to boost productivity.

SecOps, NetOps, and help desks need integrated data, increased context, and the ability to quickly understand interdependencies in order to take on the complex tasks facing them. That's why ThousandEyes is now integrated with Cisco Secure Access, Cisco's SSE solution. Tune in to learn about ThousandEyes' deeper visibility, system process metrics, streamlined test setup, and... Read more »