Podcasts about response time

Former Alderman Jed Morris joins Pete Jansons, Joe Weiss, and Jeff Urso to cut through the noise and lay out the real story behind Lake Forest's new police station. Why did the city move fast? Why Field Drive? Was this a smart investment — or a political vanity project? Jed pulls no punches as he breaks down why the old Deerpath facility is falling apart, why expanding it wasn't an option, and how Lake Forest scored a once-in-a-generation real estate deal.We also dive into the real numbers:

Hays Post reporter Tony Guerrero chats with Ellis County Fire Chief Darin Myers   Listen Here

In this episode, we delve into the critical importance of rapid response times for boosting business conversions, illustrated with real-life case studies. Discover how responding quickly to customer inquiries can significantly enhance your business credibility and conversion rates, demonstrated by examples from blue-collar industries. Learn why being 'born ready' and setting up efficient communication systems can make or break your business, as we share strategies adopted by market leaders and the Amazon culture. Explore how implementing quick response systems can unlock substantial financial gains and customer loyalty. Want to get in the room with us each week? Check out BlueCollarMillionaire.net and join Boardroom Elite — a mastermind built for business owners who want real strategy.

Jerry talks to Bob Richardson in Party For Two, Jerry discusses a couple of new stories around safe consumption sites, a GO Transit emergency has us asking questions about response times, and Dan McTeague, President of Canadians for Affordable Energy talks about the cuts and promises of the carbon tax.

Micro-episode: John Crighton discusses the importance of timely communication, balancing immediate responses with thoughtful engagement. He emphasizes setting clear expectations and acknowledging requests, even when immediate action isn't possible. Learn how to manage response times effectively and communicate urgency, adapting to evolving expectations in today's fast-paced environment.

Greg Brady spoke to Clayton Campbell , President of the Toronto Police Association about Toronto's mayor announces plan to hire more staffing to improve 911 response times. GUEST: Clayton Campbell , President of the Toronto Police Association  Learn more about your ad choices. Visit megaphone.fm/adchoices

Greg Brady spoke to Clayton Campbell , President of the Toronto Police Association about Toronto's mayor announces plan to hire more staffing to improve 911 response times. GUEST: Clayton Campbell , President of the Toronto Police Association  Learn more about your ad choices. Visit megaphone.fm/adchoices

Andrew and Vieves dip into the proverbial mailbag as the Ad Councilors respond to last week's epic Bowlies show and share some classic commercials ranging from processed cheese food to personal injury lawyers. Here are links to the ads we talked about in this week's show: Nerds - New Orleans Second Line (ft. Shaboozey) https://www.youtube.com/watch?v=nwcZ2dxPUo0 Michelob Ultra - The Hustle (ft. Catherine O'Hara & Willem Dafoe) https://www.ispot.tv/ad/Tw2M/michelob-ultra-super-bowl-2025-pre-release-the-ultra-hustle-ft-willem-dafoe-catherine-ohara Nike - “So Win” (Women's Sport) https://www.youtube.com/watch?v=b0Ezn5pZE7o Gwynedd-Mercy Commercial (1987) https://fb.watch/xwAg9-jyby/ Velveeta vs Cheddar - Hello Muddah https://youtu.be/fA8fNQMlbpY K9 Advantix Commercial - Hello Muddah https://youtu.be/alk26XzDYF4?si=Z12mDAGSsFW0T2g1 Lundy Law - Workers Comp https://www.youtube.com/watch?v=JPKnyVck-ng Lundy Law - Snow & Ice https://www.youtube.com/watch?v=IIfEN9RIl7k Lundy Law - Car Accidents https://www.youtube.com/watch?v=vrxbPgmfR80

More from The Lunduke Journal: https://lunduke.com/ This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit lunduke.substack.com/subscribe

For more, check out The Profit Circle: patreon.com/theprofitcircle

ASUS ROG ALLY X , LE TEST par Yohann LemoreÀ savoir► Constructeur : Asus► Modèle: Rog Ally X► Prix: 899€► Windows 11► Ecran 7", FHD (1920 x 1080) 16:9, IPS-level, glossy display, Gorilla® Glass Victus™, Touch Screen (10-point multi-touch), 120Hz, Response Time: 7ms, Brightness: 500nits► SSD 1To , 24Go RAM DDR5► GPU: AMD Radeon™ Graphics (AMD RDNA™ 3, 12 CUs, up to 2.7 GHz, up to 8.6 Teraflops)► CPU: AMD Ryzen™ Z1 Extreme Processor ("Zen4" architecture with 4nm process, 8-core /16-threads, 24MB total cache, up to 5.10 Ghz boost)Crédits audio :Countach by Karl Casey @WhiteBatAudio ► https://www.youtube.com/watch?v=vpci3Mt-aUY&t

Sonia wants revenge on her husband Greg after she missed out on courtside tickets to the suns because she didn't text back fast enough. Follow us on socials! @themorningmess

A North Clare businessman says he's stopped ringing the Gardaí for certain incidents because of how bad response times have become. Since the merging of Clare and Tipperary's Garda Divisions last August, just one superintendent is now based in the county compared to four prior to the amalgamation. It was revealed earlier this year that Clare has the smallest Garda fleet in the country, with just 50 vehicles based here, 35 of which are stationed in Ennis. Manager of the Nineteenth Bar and Anna and Co in Lahinch Paddy Murphy, who's standing as an Independent candidate in the General Election, says because Gardaí are stretched so thinly, there's "no point" in calling them.

the shepherds point the way for us

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show  Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

This week on the Inside EMS podcast, our hosts delve into a heated discussion on the topic of time requirements and response times in EMS – are they necessary or a nuisance? Listen and watch as Kelly Grayson and Chris Cebollero go back and forth on the history, the reliance and the continued use of response times as a standard metric in EMS.   Top quotes "We are in a mess and a corner we painted ourselves into with response time standards." – Kelly Grayson "The dislike of response times really has to be respectful of how the response times came about. We were trying to develop a system and show that we can make a difference." – Chris Cebollero "We created this expectation and no one is going to change this expectation if not us." – Kelly Grayson This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.

Episode notes Sheriff Cal Hayden brings us inside the Johnson County Sheriffs Office and we learn about some amazing facts: They received 22,257 calls in May with 95% or answered in 10 seconds or less. Contrast that with other municipalities where 911 callers get put on hold and have to wait minutes, and their response times are under five minutes, yet Cal reminds us "when you think about that five minute period of time, I've been there when you're doing CPR on somebody or you need help right now, that's an eternity, before the officers get there... and, it's a brilliant analogy or exercise to, for anybody to just close their eyes and think about the worst day you've ever had: 'you're involved in a car wreck. a loved one is fallen, someone's passed away. A child is hurt, and you want help right now? Those seconds count. And, we want to get somebody there as soon as we possibly can. We take almost every ambulance call that comes in and we transfer it to them, and we want to make sure that we're there as fast as we possibly can be". This is a great episode and you can get a feel for how the Sheriffs Department works. S20Ep17 "Health of Our Communities, Part 3" Learn More about firearm safety classes: https://www.jocogov.org/johnson-county-sheriff Find out about Sheriff Cal Hayden and if you want to get involved with or support the sheriff in upcoming elections: calhaydenforsheriff.com Do you need help or have something to share? Contact Cary Hall, America's Healthcare Advocate and let me know what's on your mind, issues you are dealing with, or other health, healthcare, and health insurance questions and concerns: https://www.americashealthcareadvocate.com/contact-us

The worst part of sales is easily doing the prospecting on a daily basis, but it's also the most important part. For that reason we have created our new Prospecting Program. Our team will do extensive sales outreach for your hotel on a daily basis. We'll then feed you and your team the leads to close more group and corporate business at your property. You can sign up now for a free trial at ⁠⁠⁠⁠⁠⁠www.SalesHop.io/prospecting

Would a fisherman sit back and not reel in a fish if it grabs the bait? Never. Learn how to reel in your response time with pitching to increase your close rate. #ThePitch #INICIVOX #VirtualMentorship

We are thrilled to welcome Emmy Nordstrom Higdon, agent at Westwood Creative Associates, to talk with us about the red and green flags when querying agents--how you can show (mostly) green flags, recognize agent red flags, and give yourself the best odds of a positive, productive working relationship. Learn more about Emmy and book a consultation here: https://manuscriptacademy.com/faculty-members/emmy-nordstrom-higdon Transcript at: https://manuscriptacademy.com/podcast-emmy-nordstrom-higdon-agent-red-flags Timestamps: **Emmy's #MSWL (00:00:35)** Emmy discusses their soft opening to queries, their genre preferences, and the type of writing they're looking for this year. **Top Reasons For Rejection (00:07:07)** The challenges faced by authors in querying, including the lack of research and the competitive nature of the process. **Query Letter Length and Precision (00:13:31)** Emmy and the hosts discuss the ideal length and precision of query letters to capture an agent's interest. **Query Letter and Comps (00:19:50)** Importance of query letter personalization and clever comp selections. **Agency Agreement and Communication Style (00:28:54)** Discussion on agency agreements and the importance of effective communication style between authors and agents. **Online Presence Expectations (00:34:03)** The significance of an author's online presence and the issue of leveraging agents during the query process. **Editorial Style As A Red Or Green Flag (00:38:38)** Agents and authors discussing editorial changes and flexibility, green flag indicators. **Honest Communication (00:40:21)** Importance of honest communication in the author-agent relationship and the manifestation process for finding the right fit. **Author-Agent Questions (00:42:32)** The significance of authors asking targeted, specific questions, and the red flag of excessive or generic queries. **Agent's Questions and Interest (00:43:26)** The importance of agents asking relevant questions and showing interest in an author's goals, with red flag indicators. **Author Vulnerability (00:46:42)** The value of authors expressing fears and concerns, and the agent's response as a green or red flag indicator. **Unrealistic Promises (00:49:13)** Discussion on agents making unrealistic promises and the red flag it presents for authors. **Decision Timeframe (00:49:59)** The reasonable timeframe for authors to make a decision when receiving an offer from an agent. **Nudge Process (00:55:20)** The nudge process, its impact on agents, and the balance between author's anxiety and clear communication. **The timestamp's title (time it starts)** short description, with max 20 words, of what is covered in this topic. **Agent's Response Time and Prioritization (00:57:11)** Discussion about agents' response time and prioritization of manuscripts based on genre and offers. **Communication and Politeness with Agents (00:58:15)** Advice on maintaining friendly and polite communication with agents and understanding their workload and time constraints. **Editorial Expectations and Red Flags (00:59:52)** Exploring editorial expectations, red flags related to agent's editorial approach, and the importance of aligning expectations. **Expectations and Realistic Publishing Goals (01:02:07)** Discussion on setting realistic publishing goals, understanding audience expectations, and potential red flags. **Agent-Author Relationship and Expectations (01:06:02)** Managing expectations, dealing with rejection, and ensuring the agent's support during challenging situations. **Agent-Author Communication and Feedback (01:08:15)** Advice on maintaining open communication, avoiding scarcity mentality, and addressing concerns with agents in a constructive manner. **Understanding Agents' Logic and Communication (01:12:13)** Importance of understanding agents' reasoning and maintaining open communication for a successful author-agent relationship.

In business, you should never underestimate the power of a fast response time. It can prevent a lot of problems and set you apart from your competition.  Don't assume that business as usual will produce a fast response time. It usually takes an ongoing commitment to several important steps. Let's satisfy the marketplace's need for [...] The post The Power of a Fast Response Time appeared first on Ken Okel.

“Hey, you busy?…” 
Our convos are a safe place to be transparent, unveiled, and most of all REAL. That's the only way to be relatable!
Learning lessons from the Bible that translate into our everyday lives, NO ONE has better convos than us! Oh, and your girl is taking her gift of encouragement to another level. See for yourself:⬇️ - Inspirational merch: 
www.created2multiply.com - Patreon (Text Community & Blogging): 
www.patreon.com/striveNinspire - New CONVO every Tuesday
Thanks for listening! ~ Your FAVORITE homegirl

Ray Nolan is founder and CEO of eDesk, an innovative customer support platform for eCommerce sellers. Ray has founded, mentored and invested in many digital commerce startups over a period of 20 years; including Hostelworld, Skyscanner and Ding.com. Ray founded eDesk after seeing friends running a high margin eCommerce business and struggling with operational efficiencies and profitable scaling. Today eDesk powers thousands of merchants around the world, using AI to help them provide faster and more personalized support to their customers.In This Conversation We Discuss: [00:44] Intro[02:36] Knowing what your competitors are up to[03:27] Building key differentiators from competitors[04:10] Using AI to simplify customer support processes[05:33] Learning to refine your interactions with AI tools[06:19] How AI helps in ideating and outlining[07:20] Incorporating AI in your workflow[08:19] Maximizing AI for things you're not adept with[08:56] Experimenting with the add-ons[09:09] ChatGPT and the convenience it brings[11:25] Synopsizing ticket history using AI tools[12:41] AI giving a more streamlined customer support[14:23] The importance of continuity in customer support[15:37] Chatbots and SLAs in the Ecommerce space[16:22] Leveraging ChatGPT to categorize tickets[18:01] Advantages of hands-free replies[18:23] Proof that AI still needs human assistance[19:55] Outsourcing mundane elements to AI-assisted houses[20:50] Customers expecting faster response times[21:16] Delivering expected support fast is the key[22:01] What eDesk offersResources:Subscribe to Honest Ecommerce on YoutubeFaster, smarter customer support for Ecommerce https://www.edesk.com/Follow Ray Nolan https://www.linkedin.com/in/ranolan/If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

This episode of the Networking Rx Minute with Frank Agin (http://frankagin.com) reminds us that when others give to us, we allow them the joy of being generous.   For more great insight on professional relationships and business networking visit https://www.amspirit.com/blog/networking-rx or contact Frank Agin at frankagin@amspirit.com.    

Sarah Allen is a Partner Program Manager at Ruby, a Foster Web Marketing partner agency for virtual receptionist and 24/7 chat services. As a Partner Program Manager, she works with agencies such as ours to expand SMBs' communication capacity for superior customer service and lead turnaround time. If you need an after-hours receptionist service or responsive chat functionality for your website, Ruby is a first-stop provider. On this episode, Sarah and Tom discuss Ruby's new book, The X-Pectation Files, which uncovers the truth about what it takes for small-to-medium-sized businesses to have optimized customer service! Here's a Glimpse of What You'll Learn 0:14 Introduction 1:43 The X-Pectation Files 3:23 Value of Customer Service 6:54 Importance of Response Time 9:01 Three Strikes & You're Out 11:17 Drawbacks of Automation 14:52 Importance of Phonecalls 16:34 Importance of Real-Time Communication 22:15 Working Empathetically 20:58 Wrapping Up The X-Pectation Files covers several myths surrounding customer service in the modern age. It provides clear-cut answers to those questions everyone considers when either working on their customer service in-house or looking for a third-party provider. If you have been struggling to understand the secrets to strong customer service, Ruby can tell you that the truth is out there… Speakers Featured in this Episode - Tom Foster of Foster Web Marketing - Sarah Allen of Ruby This episode is brought to you by Foster Web Marketing. Foster Web Marketing is dedicated to providing cutting-edge, highly customizable marketing and strategic solutions specifically designed for law firms and medical practices.  Our award-winning marketing and systems solutions are what sets us apart from everyone else.

Usually, when the enemy attacks your land or food supply, fuel supply etc. this is an act of war. So you retaliate by taking out the enemy--it's quite simple.

Usually, when the enemy attacks your land or food supply, fuel supply etc. this is an act of war. So you retaliate by taking out the enemy--it's quite simple.

Usually, when the enemy attacks your land or food supply, fuel supply etc. this is an act of war. So you retaliate by taking out the enemy--it's quite simple.

Everyday we make decisions about both small and large things in the coffee shop. Often those decisions are made in a reactive way that is more born from a sense of urgency and FOMO than intentionality and right fit.   Today on Shift Break we will talk about 3 questions to ask when you are faced with any decision and how the habit of asking and answering them will transform your business.  Related episodes:  Making a Decision Pipeline Slowing down your Response Time 184 : Making Great Business Decisions w/ Dave Stachowiak   The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co.    

Michael Glasser joins Tommy to talk about the NOPD force and how police officers in Louisiana continue to have low pay compared to other states. 

Are you responding to customer service requests as quickly as possible? You may think it's the best strategy, but this dedication comes at a hefty price. Today, I will share my experience with the pros and cons of super-quick customer service responses, the role of software tooling, and how to balance response speed with good business sense. Discover the layered approach to customer service that will help you have your speedy cake and eat it, too.The blog post: https://thebootstrappedfounder.com/responding-fast-to-customers-a-good-idea/The podcast episode: https://share.transistor.fm/s/5d404f4dThe video: https://youtu.be/J8qbNR3rz0wYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find your Following: https://findyourfollowing.comFind me on Twitter: https://twitter.com/arvidkahl/This episode is sponsored by Acquire.com (00:01) - Intro (01:38) - Customer service response times (03:42) - Proving that I'm the real deal (05:13) - The importance of prioritizing customer service and productivity (06:55) - How to embrace the bots (09:32) - Don't act like your bots are people (11:12) - Optimizing for response speed

Dr Quentin Self - May 7, 2023

U.S. Immigration Questions Answered LIVE (April 25, 2023) 

Brad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of products and solutions, overseeing operations, development and product management. He's a long-time veteran in the world of field service technology and Brad brings more than 20 years of experience in workforce management software.    Questions • Could you share a little bit about their journey, how is it that you got to where you are today. And just in your own words, why you're doing what you're doing and how you got there. • Could you explain to our listeners a little bit about what field service is exactly? Maybe just break down some examples of what types of work does that entail? • What has your experience been with field service? And do you find it differs based on maybe the culture of the country? Or how do you optimize for a great experience with all of those variables that are so uncontrollable?  • Can you share with us what you've seen AI's role been in elevating field service to create better customer experiences? • Could you also share with us maybe I would say let's say 1 to 3 different types of solutions that you've seen that have been pretty innovative in the whole field service space? Have you seen things being done differently, more efficiently? Are there trends that you're seeing you think organizations should be tapping into more in order to improve on their service delivery? Or has your company been pioneering that in any way? • Could you share with our audience what's the online resource, tool, website or app that you absolutely can't live without in running your business every day? • Could you also share with our listeners, maybe one or two books that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently, but it definitely has impacted on your professional competencies as a Chief Solutions Officer? • Could you also share with our listeners, Brad, what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote? It kind of helps to get you back on track if for any reason you got derailed.   Highlights   Brad's Journey Me: Now, Brad, before we start off our conversation with our guests, we always like to give them an opportunity to share in their own words, a little bit about their journey, how is it that you got to where you are today. And just in your own words, why you're doing what you're doing and how you got there.   Brad shared that it's an interesting journey for him as somebody who's been with ServicePower for a long time. And in field services in general, even longer. Because he started out as a self-taught programmer, he had sort of one other career job before coming to the field service world, which was all about data management, he worked down in the Caribbean, where they had very innovative ways, this was back in the 90s, of how they captured data across various mechanisms, the biggest being intelligent character recognition, where you're scanning things, and he can intelligently read what he can decipher off of a piece of paper.   And in that job coming to an end, he came back from living in the Caribbean. It was in need of finding work and he ended up at a place called Key Prestige, which was then acquired by ServicePower but that was where they built a warranty management platform.   And that was his first foray into the world of field service. It was understanding, there's this world out there of workforces that are out in the field, how do you optimize them best? How do you use an employee versus an independent contractor and then building out that initial platform, they then became part of the ServicePower world.   Along that journey, he ran development. He's since run their consulting and professional services organizations. He's on his second tour running product. But they then combine those platforms, again, with the sort of the ServicePower ecosystem to provide all of these various ways of field service solutions where sort of a big differentiator of ServicePower is do I work with an employee workforce? Or do I work with an independent contractor? And what's the best way to do that?   So, just over time, he's had new and interesting challenges at ServicePower, he's been able to take on other areas. And he's got to work basically, across the business. He runs product, but he still works very closely from a development standpoint. He's working with marketing and sales all the time. So, it's still exciting to him as a long timer but that's kind of how he got there.   What is Field Service? Me: So, you've done a lot of work in field service. Could you explain to our listeners a little bit about what field service is exactly? Maybe just break down some examples of what types of work does that entail?   Brad shared that he'll give a couple of examples of some industries. But specifically, when you think about, I'm an end consumer and I have a product or a service that requires someone to come out and do some type of service. And there are organizations then who have these workforces that they leverage.  So, an example would be very simple a homeowner example. I'm in my house, I'm an in consumer, I've got a refrigerator, it breaks, who do I call? Is it in warranty? Is it under a service contract, depending on that, that's going to determine, let's say it's Electrolux, I'm going to call them about my fridge, I'm having an issue, it's not cooling. They make the decision, oh, we're going to send a resource to your house to fix that.  So, the entire process of entitling that service event, the transparency to the consumer of everything that's going on, if you think about those events happening on a larger scale, the optimization of that workforce to gain efficiencies, identifying contractors in the moment to say who's the right guy to go out and run this job, ensuring people are getting reimbursed for their work properly from the proper organization. And again, just to come back up a little bit high level there, think of that across multiple industries.  So, major appliance, consumer electronics, actually anybody who has a home warranty on any products in their home, the insurance industry who has adjusters for you may have a catastrophe event and have a need to call up your homeowners' insurance, they're going to come out and do inspections. It can get larger, apartments, facilities, they have needs for workforces to come in and do inspections, repairs, any of that really.  So, it's any organization that has a field workforce, whether that workforce is employed, or they're leveraging independent businesses. The goal of a field service platform should be how do I optimize that? How do I ensure a world class customer experience along the way? How do I defend my brand along the way? But that's high level.   Me: So, you touched on quite a few things. So, field service is definitely something I believe that all consumers at some point will have to engage in throughout the course of their lifetime. How has it been for you on the end of as you mentioned, optimizing to get the best experience when you have to deal with so many different personalities. And I hear you mentioned that you lived in the Caribbean for a while, would you mind sharing with our listeners, which Caribbean island or country that was?   Brad stated that he was going to ask, he feels like Yanique's accent got to be Caribbean, he could be wrong. But yes, I lived in Grenada for about a year.   What Has Been Your Experience with Field Service? Me: So, I am Caribbean, I'm Jamaican, and I am currently in Kingston, Jamaica. Here in Kingston, Jamaica is listening to you speak just now about the fact that you would have a fridge for example, and the fridge breaks down and you call the person that you purchased the fridge from, especially if the fridge is still under warranty. I have found, for example, in Jamaica, contract persons like plumbers, carpenters, painters like those kinds of trades people, they are highly unreliable. They tell you, they're going to come tomorrow and probably you'll see them in another two weeks, you have to be constantly following up with them. And I find the service experience to be extremely poor. What has your experience been? And do you find it differs based on maybe the culture of the country? Or how do you optimize for a great experience with all of those variables that are so uncontrollable?    Brad shared that culture and geography does matter, it absolutely matters. Again, as somebody who lived in the Caribbean, he knows the differences there. As a company, ServicePower, they very prominent in North America, but also in Europe, they rolled out in multiple countries in Europe. The geography and sort of the interaction that the customer can have, can change. But the key that they try to push along the way is, you're going to have a better experience, if you understand how best to interact with the resources involved, or he'll give you a word that they use in the product world is the personas involved.  So, he has to understand that he has an end consumer who has expectations of a level of service, he has to provide a way for that consumer to have full transparency of everything that's going on. One of the things he thinks is, in our world today, it's very clear that consumers, they want to know up to the minute what exactly is going on in any event they're doing whether it's where's my pizza that's on the way to my house? Where's my Uber? Same thing.  When he books a technician to come out to his home, he wants to know everything that's going on, if he's trying to order a part and it's delayed, you have to give full transparency to that.  That's better than not hearing anything, it's like you said you're constantly having to follow up. So, one of the key things is to have a system that is very proactive and is going to inform the consumer and keep them in the loop of everything that's going on all the way up to the point of “I'm on my way, I'm in route.” And ensuring that the resource that you do send, how do I make sure in the moment, that that's the best possible resource that's going to provide the best possible outcome for that end consumer.  And again, that's all about what the ServicePower platform does is it understands whether it's an employee or a contractor, if it's a contractor, who is the contractor that is performing to the level that I expect them to, so I can rate and rank them. It's again, it's really about those principles.   AI's Role in Elevating Field Service to Create Better Customer Experience Me: Brilliant. So, you've mentioned optimizing for a better customer experience and the fact that you have real time up to date information for the client so they know every step of the way what's happening, as you mentioned, if the person is en route, if a part hasn't been ordered, that kind of stuff. So, artificial intelligence is pretty big now. There's a ChatGPT, there's Bing search engine. There are lots of them and lots of organizations are using the AI to integrate into their current systems to make it smarter, to make it bolder, to make it more informative for consumers. Can you share with us what you've seen AI's role been in elevating field service to create better customer experiences?   Brad stated absolutely, and he'll add another term in there along with AI, which is machine learning. It's very much in the forefront of what everybody's doing these days. But in the world of field service, again, if you think of that service event, and somebody, whether they make the phone call, they go on a website to schedule service for self-service, it's in that moment, based on what he knows about that event. What can I predict? That's what AI and machine learning offer in their world. And that's the biggest one right now is, if he knows it's this product, this model, this is the description of what is being told to him that's wrong and he can even then look at past repair history, how can he just use AI to predict?  Well, the technician, he needs to send out likely needs these three parts. Or he can triage them, he can give them some information to say, try this first, try that. And it's using AI and machine learning to make those intelligent predictions. What they've really learned about it is, people are using historical data to do that today, it's really about building the feedback loop of as you continue to get that data and ensure that the model you've created continues to learn over time.  But again, another good field service term for this is if you can make those predictions intelligently and he can send a tech out with everything he needs ahead of time, that ensures a first-time fix. Because again, imagine when your contractor comes out, he looks at it, he goes, “I don't have the parts on the truck. I'll reschedule you for next Tuesday.” That's a bad experience. So, using AI and machine learning, they can make the predictions of how do I ensure you have all the tools you need so that when you get on site, you are insured of doing a first time quality fix, because that will lead to a happy customer.   Innovative Solutions in the Field Service Space Me: Could you also share with us maybe I would say let's say 1 to 3 different types of solutions that you've seen that have been pretty innovative in the whole field service space? Maybe especially since we've been emerging out of the pandemic, have you seen things being done differently, more efficiently? Are there trends that you're seeing you think organizations should be tapping into more in order to improve on their service delivery? Or has your company been pioneering that in any way?    Brad shared that he thinks we've certainly pioneered it. There're two things he'll talk about there. Because there's actually not that many field service companies that have, they have already thrown around the term optimization. And every company will tell you they do optimization but what we've learned and we've seen, is there are some specific definitions of things you need to be able to do to truly optimize a workforce. And there really, again, not many companies that actually do it.  So, when he talks about optimization, imagine an employed workforce. So, let's just take North America as an example. If he were to have 2000 resources across North America, he's got jobs that where he has to offer up appointments to consumers, he may have SLAs for inspections. So, a job comes in where he's got to be there in three days, that's his agreed upon contractual SLA. But he has emergency jobs that may be coming in throughout the day.  True optimization, and one of the things they offer is they can continually evaluate a schedule that's been built out over time. And that's one of the ways where they use AI, they use a specific algorithm as part of that, to be constantly evaluating that schedule. And as events are coming in, he can sort of rip that schedule apart, move jobs around, understand what's the best possible most optimal schedule for all of his resources across however many jobs he has. And that's running constantly, throughout the day.  When most field service organizations tell you they do optimization, what they're really doing is, “Well, I have an optimized route. Like I went to Google Maps, and I made sure that my optimized route.” And that's fine. They can use the term optimization for that. But that doesn't necessarily take into account things like you can have your route, you can have drive time, is there access hours to a particular building, you may be going in and doing an apartment maintenance or facilities maintenance, and there's access hours. What's the cost of overtime? And am I considering that in the schedule? Just the schedule in general, my text, the knowledge and skills that those texts have. Again, how do I ensure that I'm taking all of that account into the schedule I'm creating.  And again, that's sort of what creates that again, that's how they refer to optimization. They know others use the term but they're not doing AI based optimization like they are that can really based on any number of parameters that any of their our clients want to use. The KPIs that drive the business, the important key indicators of the business, all of those with AI. So, that would be one of them.  The other one that again, this is technology and just sort of a general shift in where field service has gone is most software platforms that relate to field service, they sort of choose one method of solving a problem or another and the two main ones are, do I have an employed workforce? Or do I leverage independent businesses, and where most make a mistake and what they've really driven in the in the field service world, he would even tell you, he feels like ServicePower is the one who has been on the forefront of this all along, is the idea that you have to understand both of those types of organizations work very differently. But you still have to be able to blend them together because whether he sends his own employee or an independent business, he has to ensure that the experience is exactly the same for the customer.  Again, when he employs someone, he has control of their schedule, he can dictate technology to them, he knows everything about them. When he's working with an independent business, he sort of have to be able to rate them and score them based on how they performed for him, and he has to know like, “Okay, you're an independent business, I have to authorize you to work for me, which means I want to ensure your background check. You've been through all the proper trainings.” And again, some of those terms he talked about, what are your first time fix rates? What are your costs? He needs the transparency to see into that business because he's only giving them maybe 10% of the work they actually do, they're not dedicated to him.  So, one of the things again that they think they brought to the world of field service, and they continue to innovate on is, how can I have a rules engine around that understands?  He's got two different types of workforces he's working with, but he's going to provide one unified world class customer experience where that customer doesn't know any different. He doesn't know that it's an independent business who showed up, he just thinks, again, “My GE product or my LG product, I got it fixed, they did it the first time, that's all that matters. It was a great experience. So yeah, that's a couple there.   App, Website or Tool that Brad Absolutely Can't Live Without in His Business Me: So, we've spoken a lot about optimization and what are some of the pioneering, I would say, talents and attributes that ServicePower has been demonstrating and those are excellent, really, really a good way for us to dovetail into my next question. And so, we'd like to know if you could share with us, Brad, because it's all about the tools and resources that you're using to ensure that you're being most efficient in whatever task you're completing. Could you share with our audience what's the online resource, tool, website or app that you absolutely can't live without in running your business every day? When asked about an online resource that he can't live without in running his business, Brad that in running the business, he can name some tools here. But he tell you, they all have a common theme, which is tools that provide analytics. We live in a data driven world and understanding the analytics underneath your business are crucial.  And some examples of that, again, when you think of ServicePower as a software company, it all start by coming at it from the development side, they have to know exactly the velocity of their development staff, they have to know how much time they're spending on which initiatives are they putting their time into innovation and roadmap versus support and issues, implementation, whatever, they can break all that down. That way they can plan and forecast for the future, what directions they want to go.  Obviously, from an analytics standpoint, sales pipeline matter in that. So, they have a bunch of tools underneath that they obviously use things like HubSpot, as it relates to sales and marketing. And there is a component of Salesforce, they use for that for the development side. There's a couple of tools they use Jira being one to sort of track and it facilitates them gathering that data. They actually have their own, why say their own, it's a tool that they use called Domo, that it's basically a data warehouse with an analytics engine over the top of it. So, from their use, again, anything related to analytics.  And that's the other thing he would tell you beyond just their business is they then have to take all that data that comes out of their platform and present it the same way to their clients, where they can see how is your network performing, how are your employees performing? What's your customer satisfaction?  He'll just give you one example of that, there was a sort of a great story at ServicePower was, they came out, it's probably been about three or four years, they came out with their consumer portal, that's where consumers are notified of everything of their service event. They can be driven into a portal which gives them information about it.  One of the great key value points of that was their clients who are receiving calls from consumers just like you said, going, where's my contractor? Their call volume went, they were able to show through their analytics that their call centre volume went down by 40% when they put that tool out there to say, I can now have a system that's informing the consumer, there's no need for them to call you because they feel informed. So, again, back to the question, he'll just tell you anything analytics based. So, again, data driven world and you want to be on top of the things that are driving your business through analytics.   Books that Have Had the Biggest Impact on Brad When asked about books that have had the greatest impact, Brad stated that he'll tell his, because in his schooling days long ago, he sort of became very enthusiastic about the idea of culture in business. And there's a book called The Culture Code: The Secret of Highly Successful Groups, it's by Daniel Coyle, and it is all about how do I build a culture that brings your workforce together? Has you all enthusiastic about working towards a common goal, it gives you the tools for that. He read it a couple years back, in his opinion, it's more relevant now because post pandemic, you have people who are disconnected, a lot more people working at home, and it just gives you tools of how do you bring about a workforce that they're just as much invested in the mission and the goals as you are? So, that's the book he would recommend, as it's called The Culture Code by Daniel Coyle.   What Brad is Really Excited About Now! When asked about something that's going on now that he's excited about, Brad shared that for him, he'll give a personal one, because this is a podcast, and he finds podcasts can be fun that way, and he'll try to do both. But for him, he's in a kind of a new transition in life, maybe he shouldn't say this to the public, he's 53 years old. Through the pandemic had some struggles in life, and started reinventing things with a new blended family. And so for him, personally, he feels like he's getting another round of being a dad again, his children are grown. So, personally, that's very important to him, he's a huge believer in family, and creating a tight knit family. And so, that's a big thing for him.  From a work standpoint, he'll just tell you that ServicePower has been around a long time. But it does feel like they're always on sort of the edge of innovation as it relates to field service. And this is a year that they actually talked about heavy investment from their ownership. So, it's an exciting year from the things they're building, they're kind of reimagining the entire user experience of the platform, so they find that very exciting. So, even in his 20 plus years that he's been doing this, he still finds it rewarding, exciting, the initiatives they're driving. So yeah, again, he's done this for a long time but hopefully you're getting that from this podcast is that he's still very passionate about all of it.   Where Can We Find Brad Online  Website – servicepower.com LinkedIn – Brad Hawkins   Quote or Saying that During Times of Adversity Brad Uses   When asked if he has a quote or saying that he tends to revert to, Brad shared he does. He'll quickly look it up. He did this on a previous one he did, it'll just take him a second because he missed to be prepared for that one. This is one of his favourite quotes, matter of fact, he will tell you that all of the people at ServicePower have heard this multiple times from him. This is the quote, “Anyone who imagines that bliss is normal is going to waste a lot of time running around shouting that they've been robbed. Most putts don't drop, most beef is tough, most children grow up to be just people, most successful marriages require a high degree of mutual toleration, most jobs are often dull than otherwise. Life is like an old time rail journey there's delays, sidetracks, smoke and dust, interspersed only occasionally by beautiful vistas and thrilling burst of speed. The trick is to be thankful that you are on the ride.” He loves that quote.   Me: And do you know the author of the quote? Is it anonymous?    Brad stated that he's seen a couple people attributed to it, the person he knew that said it his name is Gordon B. Hinckley.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links ·      The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle   The ABC's of a Fantastic Customer Service Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   Our Next Webinar – May 16, 2023 at 10:00 am   Register Here    

Trump Indictment. Energy. Suicide is serious. Nashville Police Response Time.  | APR0423 Trump indictment looming. Energy crisis an why republicans are pro energy. Viewer takes after Cops in Nashville. Suicide isn't a joke. Another episode of haters and fans. ⏺ Follow us on all social media:  @theDUMshow  ⏺ Website:  http://www.thedumshow.com Please help us get the word about the show. Thanks!  Trump, Indicted, America , Nashville, Energy --- Send in a voice message: https://podcasters.spotify.com/pod/show/thedumshow/message

With so many Michigan residents without power after this week's brutal ice storm, MichMash host Cheyna Roth looks into the recent request by DTE Energy to raise their rates...again. Bridge Detroit's Jena Brooker explains the history of DTE's rate increase request and their general performance and responses when facing power outages.

With so many Michigan residents without power after this week's brutal ice storm, MichMash host Cheyna Roth looks into the recent request by DTE Energy to raise their rates...again. Bridge Detroit's Jena Brooker explains the history of DTE's rate increase request and their general performance and responses when facing power outages.

Even if you can't take on a whole lot of new clients, protect your brand and your reputation by getting back to them and offering them a suggested alternative. Sarah Dobek https://Inovautus.com https://inovautus.com/news-insights/growth-outlook-for-accounting-firms/ Inovautus CPA Firm Marketing | Inovautus Consulting - Practical Ideas for Growth Inovautus Consulting is a leading CPA marketing firm that specializes in strategic growth services and sales training for accounting firms. Inovautus The Growth Outlook for CPA Firms - Inovautus The Growth Outlook for CPA Firms Accounting firms looking to evolve need a healthy bottom line, the energy and resources to scale, and the ability to expand their business without compromising quality. At Inovautus, we know that good data is … Continued --- Send in a voice message: https://podcasters.spotify.com/pod/show/rush-tech-support/message Support this podcast: https://podcasters.spotify.com/pod/show/rush-tech-support/support

Continue your STR investing journey: www.cashflowstreet.com

Ambulance response time worst on record, business experts take your calls & should alcohol be banned on flights?

Hour 1: Mike and Bulldog take your calls on the medical personals response time to Hamlin and if it could have saved his life.

Four Uvalde school shooting victims were able to leave their classrooms alive; Investigators are reviewing whether a faster response time could've saved the victims. A look at how San Diego is having success housing their homeless. Explaining the three possible outcomes of the midterms in Congress. And celebrity politicians are breaking the rules on acceptable behavior, and it stems from Donald Trump.

A KGW investigation found police were slow to respond or didn't respond at all to three separate incidents involving guns spotted near the Portland high school.LIKE & SUBSCRIBE for new videos daily. https://bit.ly/3KBUDSK

In today's episode, Allan and Eric discuss how a pest control owner can build value and increase sales by responding quickly. In the world of sales, a quick response time, selecting the right Key Performance Indicators, and properly staffing during the busy season will improve customer service, closing rate, and overall team performance.

Support the show to get full episodes and join the Discord community. Check out my short video series about what's missing in AI and Neuroscience. Jeff Schall is the director of the Center for Visual Neurophysiology at York University, where he runs the Schall Lab. His research centers around studying the mechanisms of our decisions, choices, movement control, and attention within the saccadic eye movement brain systems and in mathematical psychology models- in other words, how we decide where and when to look. Jeff was my postdoctoral advisor at Vanderbilt University, and I wanted to revisit a few guiding principles he instills in all his students. Linking Propositions by Davida Teller are a series of logical statements to ensure we rigorously connect the brain activity we record to the psychological functions we want to explain. Strong Inference by John Platt is the scientific method on steroids - a way to make our scientific practice most productive and efficient. We discuss both of these topics in the context of Jeff's eye movement and decision-making science. We also discuss how neurophysiology has changed over the past 30 years, we compare the relatively small models he employs with the huge deep learning models, many of his current projects, and plenty more. If you want to learn more about Jeff's work and approach, I recommend reading in order two of his review papers we discuss as well. One was written 20 years ago (On Building a Bridge Between Brain and Behavior), and the other 2-ish years ago (Accumulators, Neurons, and Response Time). Schall Lab.Twitter: @LabSchall.Related papersLinking Propositions.Strong Inference.On Building a Bridge Between Brain and Behavior.Accumulators, Neurons, and Response Time. 0:00 - Intro 6:51 - Neurophysiology old and new 14:50 - Linking propositions 24:18 - Psychology working with neurophysiology 35:40 - Neuron doctrine, population doctrine 40:28 - Strong Inference and deep learning 46:37 - Model mimicry 51:56 - Scientific fads 57:07 - Current projects 1:06:38 - On leaving academia 1:13:51 - How academia has changed for better and worse

Nicolas Vandenberghe is the co-founder and CEO of Chili Piper. On today's episode we're talking about the importance of Speed to Lead. First, we dive into why companies that rely on inbound marketing to generate their sales pipeline are struggling to convert inbound leads. Then we dig into the whole issue of lead response time. Why does response time matter? Among other reasons, it's a first impression of you and your company. It's part of how buyers experience you. Nicolas and I dig into the findings from a recent study by Chili Piper on lead response. And what they found about the correlation of lead response time to lead conversion. FYI, they found that the average lead response time is 42 hours. Does it matter? Yes, it does. We get into all of this and much, much more. More on Andy: Connect on LinkedIn Get Andy's new book "Sell Without Selling Out" on Amazon Learn more at AndyPaul.com Sponsored by: Revenue.io | Unlock exponential growth with an AI-powered RevOps platform | Revenue.io Scratchpad | The fastest way to update Salesforce, take sales notes, and stay on top of to-dos | Scratchpad.com Explore the Revenue.io Podcast Universe: Sales Enablement Podcast RevOps Podcast Selling with Purpose Podcast

How fast is fast enough? We know great customer support can be a huge asset, especially for a small business. It’s a differentiator, a way to compete against bigger firms with bigger budgets. But how do you know your support is that good? What’s a game-changing response time? Or just a standard one? Today, we […] The post MBA1749 How Fast Should Your Support Response Time Really Be? appeared first on The $100 MBA.