That Plumbing Podcast

Send us a Text Message.What are PFAS? Why does soft water "feel" soft?  Do electronic water treatment options work? What's the deal with citrus-based systems?In this episode, we answer all these questions and more as we dive deep into the fascinating world of water filtration with our special guest, Steve Hamilton.Steve is the  National Sales Manager for Frankin Water Treatment. He has multiple degrees, including a B.A. in pre-med, an MBA, and several trade degrees. He is also a published writer for WC&P. (See links below)Steve takes us through the many different water filtration processes, explaining the various methods and the science behind each one. From "Saltless", reverse osmosis, softeners, and conditioners,  to magnetic options, we'll explore the pros and cons of each technique, and help you understand which method might be best for your needs. Whether you're a homeowner looking to improve your tap water quality, a tech looking to expand their knowledge,  or just curious about the processes that make our water safe to drink, this episode is packed with valuable insights and practical advice. We also discuss the opportunities within the water treatment industry if you are looking to make a career change.Check out Steve's articles below and links to seed the water quality levels in your area.***Special thanks to Josh B. for contacting Steve and getting him to be a guest!***PFASCheck the water quality in your area by zip codeContaminant OccurrenceInteractive PFAS mapArticles written by Steve:To Backwash or Not to Backwash: That is the Question for POE Activated Carbon SystemsRO Essentials: From the Trenches to Your TumblerFiltration Education: Hey, Hey, PFAS Go Away! The Forever Chemical That's FiniteNGWA Learning ( Become Certified)Contact Us:Steve Hamilton: Stephen.Hamiltion@fele.comJosh B: SleepyPlumbr@gmail.comBrandon: Brandon@ThatPlumbingPodcast.comJOIN OUR DISCORD

Send us a Text Message.* If you are struggling with alcohol or substance abuse please reach out to me directly. THERE IS HOPE! In this episode, we're switching it up by having  Josh interview me on how I got into plumbing, what my apprenticeship was like, and why I decided to pursue leadership and create this podcast. Join Our Discord:https://discord.gg/tM8D4XjEBecome a guest:Brandon: Brandon@ThatPlumbingPodcast.com(@BrandonThePlumber)Josh Burleson: sleepyplumbr@gmail.com (@SleepyPlumbr)

Send us a Text Message.In this episode, I had Josh B. and Grant G. back on to talk about the new apprenticeship program he is developing at his company.  We talk about the challenges and GREEN FLAGS during the first 30-day evaluation period.  If you are curious about what our apprenticeship will consist of, this episode is a great primer!  Join the DISCORD:  https://discord.gg/xN3MTwZGBecome a guest/questions/coaching:Brandon@ThatPlumbingPodcast.comGrant G.GrantGThePlumber@gmail.comJosh B. :SleepyPlumbr@gmail.com (@SleepyPlumbr)

Send us a Text Message.Mindset is a huge component of success in any endeavor in life,  not just service plumbing.   Client interaction is the cornerstone of service and without the right mindset, you will receive mediocre results at best. In episode 25 Josh B. and I discuss the idea of mindset and how to improve it with small and simple adjustments that compound over time.   DISCORD: https://discord.gg/aEyRYzFha2Connect with us or become a guest:Discord: https://discord.gg/aEyRYzFha2Email: Brandon@ThatPlumbingPodcast.comJosh Burleson: SleepyPlumbr@gmail.com

Send us a Text Message.In this episode, I go over some of the most common questions I have been asked about a plumbing apprenticeship.  I review the pros and cons of union, the differences between service, new construction, and commercial, and tips for finding that first apprenticeship and how to stand out. Become a GuestCoachingQuestionsComplaintsBrandon@ThatPlumbingPodcast.com

Send us a Text Message.In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time.  He shares his experience working for one of these larger private equity/corporate companies and how dropping out of college ( but later returning to receive his associate's) led to a very lucrative career in plumbing where he strives to be a leader in his field by embracing the "Education Over Persuasion" philosophy and ditching the high-pressure sales/scare tactics that are unfortunately a part of our industry. He also offers his advice on new constriction vs service for apprentices who are unsure and discusses the differences between a leader and a manager. Leadership Book Recommendations:-360  Leader - John Maxwell-The Wisdom of the Bullfrog: Admiral William H. McRaven-Extreme Ownership -  Jocko WillinkContact Us:Become a guest/coaching/questions:  Brandon@ThatPlumbingPodcast.comJosh B. (@SleepyPlumbr) Tik-Tok, Instagram, YouTube

Send us a Text Message.In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset,  commission vs hourly, and pet peeves that we have as plumbers. Connect with us:  Become a Guest!Brandon: Brandon@ThatPlumbingPodcast.com  | @BrandonThePlumberJosh Burleson: @SleepyPlumbrMack:  Plumb_AZCheck them out on all social media platforms.Do you work for a company that was bought out by a private equity company? I would love to have you on as a guest to talk about your experience.

In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr )about how he dropped out of college and got into plumbing.  We also discuss service, the advantages of maintenance calls, and social media. Josh is on all platforms and has great educational content for plumbers of all experience!Check me out on YouTube where I have the video version.  Leave a comment and reach out to me at: Brandon@ThatPlumbingPodcast.comto be a guest, ask questions, comment, coaching, or help getting into the trades in the Phoenix area.

In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs.  Check us out on YouTube @BrandonThePlumberEmail: Brandon@ThatPlumbingPodcast.comMack:Plumb_AZVideo podcast is not available on YouTube.  Check us out there and leave a comment.  Let's start building a community! 

In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career. Contact:Brandon@ThatPlumbingPodcast.comPlumb_AZ 

In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ)About his journey from deciding to leave college and become a plumber to posting  videos online.We also discussed overcoming the broke, fix, mentality and advice to anyone looking to join the industry.Reach out to Mack on TikTok, Instagram, YouTube:Plumb_AZEmail me if you want to be a guest, have questions, or would like free coaching:Brandon@ThatPlumbingPodcast.com

In this episode Grant and I discuss what makes a good service manager.  I recently took a leadership position at my company and we break down the dos and dont's in the trades.Reach out for FREE coaching: Brandon@ThatPlumbingPodcast.com

In this episode, I discuss some red flags in an apprenticeship program with Grant.Finding the correct company with the right philosophy and culture is key. Contact me for FREE coaching! Brandon@ThatPlumbingPodcast.com

In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediation process or if their current tanked water heater has failed.  We also go in-depth on the Navien 240A-2 and the benefits of tankless in general. Reach out to Michael: TanklessEvolution@gmail.com

In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop  options and how to add value instead of discounting your price.

In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen. Accurately finding the root cause of an  issue and providing options for all budgets is  what sets us apart from the completion. 

In this episode, I start to break down the anatomy of a service call. Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.

In this episode, I talk about what I believe it takes to motivate a team, build culture,  and get them to adopt this philosophy. As a technician myself, this is what I would love to see in the industry. Leadership is key and finding the right person for the job is the number one objective.

In this episode, I sat down with my good friend Cesar L.  We talk about the different types of objections and how to overcome them.

This episode I talk about the concept of letting the customer make their own decisions. We need to stop prejudging and making financial decisions for the customer and let them do that themselves.This is  achieved   by understanding the buyers journey and how we can effectively help them make the correct decision. Be the dealer…

In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication. Contacts me: Brandon@ThatPlumbingPodcast.com

In this episode, I talk about 3 challenges facing  modern service Plumbing, how we got there, and how we can overcome them. 

In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service experience.  Grant is a colleague of mine and has been in the plumbing field for over 20 years!  His adoption of giving options is a testament to the power of "education of persuasion."Contact me: Brandon@ThatPlumbingPodcast.com

Are you checking the three vitals at every call? Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit. Age, pressure, and water quality. These are the three leading causes for most plumbing problems. It's crucial that we diagnose the entire system and not just fix the symptoms. Checking these three measurements will help you increase your ticket averages and provide better service to the customer. 

Is sales evil? That greatly depends on the intention behind your tactics. In this episodes I talk  about the idea of building trust, educating the customer, presenting options, and letting them choose instead of trying to trick or persuade them.Don't deny the customer the right to choose their own solution.  

In this episode, I discuss my approach to running drain calls. I think it's crucial to structure the call so that you do not end up in a situation where you're not getting paid for hours worth of work. The key to everything is getting a camera down the line. This is how you know for sure what's wrong with the plumbing and how to justify larger repairs. Also, episode release schedule will be Monday Wednesday Friday. I'm trying to do one interview per week. Not sure which day that will be released yet.

In this episode, I discuss what it means to provide service in the plumbing field. Mostly, it's about the little things that add up to a great customer experience. We also want to listen to the customer and ask questions to better understand their particular situation. They will quickly forget what we did, but always remember how we made them feel. We want that to be as positive as possible.

In this episode, I discuss the  3 reasons you should consider being a residential service plumber: pay, job security, and autonomy.Service plumbing, and the trades in general, are a great career opportunity for the foreseeable future. Most people overlook the trades because they don't realize how lucrative and fulfilling it can be. Hopefully, this episode will spark your interest in Service plumbing and you'll consider this profession as a legitimate college alternative.