Podcasts about roto rooter

This is Zack Fuss. Today we are breaking down Chemed. Chemed represents the union of two seemingly distinct businesses: end-of-life healthcare and plumbing services. As our guest aptly puts it, old houses and old people. The two underlying businesses, VITAS and the widely recognized Roto-Rooter, both offer interesting stories in their own right. The strength of this business has been its intentional and well-executed capital allocation strategy, which has resulted in a 21% EPS CAGR since 2003, a market cap of $8.5 billion, and a net cash balance sheet.  On the one hand, you have Vitas Healthcare, a leading provider of end-of-life hospice care in the US founded in 1978. And on the other hand, there's Rotor-Rooter, the iconic plumbing drain cleaning and water cleanup service provider whose roots go all the way back to 1935. So, how did an end-of-life healthcare company and an emergency plumbing business end up under the same corporate umbrella? I'm joined today by Chadd Garcia, a portfolio manager at the Ave Maria Focused Fund. We'll discuss their unique business models, the growth drivers of the businesses, and why Chemed and its management team believe that this unique combination ultimately works for maximizing shareholder value.  Please enjoy this Breakdown on Chemed Corporation. Subscribe to Colossus Review For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. —- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Business Breakdowns (00:00:12) ChemED's Business Philosophy (00:01:45) History and Evolution of ChemED (00:05:13) Roto-Rooter: Business Breakdown (00:08:19) Vitas: Business Breakdown (00:09:15) Vitas: Business Breakdown (00:13:27) Roto-Rooter: Competitive Landscape (00:20:17) Comparing Roto-Rooter and Vitas (00:21:20) Vitas: Market Dynamics and Growth (00:34:41) Capital Allocation and Future Prospects (00:36:48) Lessons From Creaking Down Chemed

Your calls and questions with Gary.  We also talk to our friends at Roto Rooter.  

Your calls and questions with Gary.  We also talk to our friends at Roto Rooter.  

Paul and Gary talk about things to look at now that we are finally getting into the warmer months.  

Gary takes your calls, tips and has his expert advice.  We are also joined by our friends at Roto Rooter.

Paul and Gary talk about things to look at now that we are finally getting into the warmer months.  

Gary takes your calls, tips and has his expert advice.  We are also joined by our friends at Roto Rooter.

Roto Rooter Xmas by 102.9 The Hog

Gary is here taking your calls. We also replay our interview with our friends at Roto Rooter.

Gary is here taking your calls. We also replay our interview with our friends at Roto Rooter.

Check out more at http://www.rotorooter.com

Gary takes your calls. We also talk to our friends at Roto Rooter.

Gary takes your calls. We also talk to our friends at Roto Rooter.

Check out more at http://www.rotorooter.com

Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders. They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions. Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships. Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Josh Kelly on LinkedIn Clover Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

We puzzle through giving benefit of the doubt, trusting one's gut, and considering suspect timing, plus steaming nose emojis when evaluating the off the field actions of players. Jackson Chourio is hot and Pottymouth is here for it. OMG, José Iglesias! Patti's new pitcher Gavin Stone nearly has a Maddux, We learn what auto body skills have to do with custom cleats – thanks to Bryson Stott. Our police blotter ensures that we will always be a little afraid of ballpark escalators, and amused by the sliding scale of sticky stuff. Things are hopping in the CPBL with the Lions winning the first half, Yu Chang with the other Guardians, and a potential international baseball partnership among leagues. We question the sponsorship partnership between the Lake County Captains and Roto Rooter resulting in thrones of a different kind behind the plate. And Ashton goes bananas.We say “Maybe he should not have done the touching and just hit the home run,” “We're wearing reading glasses – you can hear it in our voices,” and “I'm not paying to sit on a toilet, you can't make me.” Fight the man, send your game balls to Meredith, get boosted, and find us on Twitter @ncibpodcast, on Facebook @nocryinginbball, Instagram @nocryinginbball and on the Interweb at nocryinginbball.com. Please take a moment to subscribe to the show, and leave us a review on Apple Podcasts or wherever you listen to NCiB. Become a supporter at Patreon to help us keep doing what we do. Say goodnight, Pottymouth.

Eric and Larry sit down with Super Tech U clients Chris and Kyle Brierly, of Roto Rooter Oklahoma, to talk about how they have built upon their Dad's foundation to build a successful multi-location plumbing business by focusing on culture, accountability, and data tracking. This is a must listen for any service business owner who wants to learn how grow. TITLE SPONSOR:Super Tech UniversityDramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.Click here for a discount: https://supertechu.com/register/podcastoffer/.Here is an entrepreneur's story you will relate to.One to One Business Coaching with Eric:Eric has helped many home service business owners grow their companies, 2x, 3, 4x, with his one-to-one coaching sessions. If you want to learn more about coaching with Eric, go to https://supertechu.com/coaching or email him at eric@supertechu.com for a FREE 30-minute Zoom call to discuss your current business needs.SPONSOR: C&R MagazineC&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins, has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.    

Maintenance is often the most challenging area in a property management business. What if you could automate your maintenance workflow with an in-house, expert AI maintenance coordinator? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David from Vendoroo (formally Tulu) to talk about AI maintenance coordination and how it could revolutionize the property management industry. You'll Learn [05:25] The AI Revolution [10:51] What can AI Maintenance Coordination Do? [20:58] How Vendoroo Handles Work Orders [27:56] Why You Should Have in-House Maintenance [37:30] Where do Humans Step in? [41:37] Handling Worst-Case Scenarios Tweetables “Property management is a very human business. It's a very relationship-driven business.” “Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? Great questions to ask if you have growth objectives.” “Residents don't want to talk to a computer. They want to feel that they have a connection to their property manager.” “The first offense creates a little crack between the relationship. The second one, you're losing trust with your owner.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] David: Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control.  [00:00:24] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high, trust gateway to real estate deals, relationships, and residual income. [00:01:05] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:25] And now let's get into the show. All right. So today I'm hanging out with David Normand and Reza Keshavarzi. Did I say your last name right?  [00:01:36] David: We always say it sounds like the great sauce that you would put on a steak. Keshavari. So delicious. [00:01:41] Jason: All right.  [00:01:41] David: Yes. Cool.  [00:01:43] Jason: So David and Reza are from a company called Tulu, which we'll be getting into, which I think are probably revolutionizing maintenance related to AI and our topic today, we're going to be talking about AI and maintenance coordination, maybe getting into some of the current maintenance challenges, what AI could help with, what should be automated, what shouldn't be automated because I think that's a very important thing to cover and how to turn maintenance into a profit center. Before we get into that, why don't we get into some background? So David, why don't you give us the journey? How did you two get into this? How did you event like, how did you start your journey in the property management space? [00:02:24] David: Yeah, great. It's crazy to think about it. It just all started probably about 15 years ago. Like many of you, started a property management company with a buddy of mine. I remember we started off with 80 doors. Got our 1st client, was excited. He left his job at Verizon. I was actually in the banking industry, bidding on subprime auto loans and the 2008 crash happened. And so we all knew what happened after that. And so anyway we actually had some tremendous success and in just over four years we added over 600 doors. Which was a phenomenal growth in our market. And we had a lot of people going, "Hey, what's your secret sauce? what are you guys doing?" Right. And the reality was, is that we just cared, right? We cared harder. We had fiduciary duty. And all of these owners were leaving their other property managers and saying, "Hey, Maybe these guys have it figured out," and we were getting conversions and our close rate was like 80%. [00:03:13] It was really crazy, but something happened and just like many of us, owners started getting frustrated feeling like, the magic was wearing off because at the end of the day, no matter how hard we worked. Those owner statements and those maintenance invoices at the end of the month, I realized were the main source of friction between those long lasting relationships and the same reason why somebody left that previous property manager to come over for the hope of more transparency and maintenance was the same issue that we ran into. [00:03:41] Right. So that led me on this journey of trying to figure out, how do we standardize our fiduciary duty to owners when it comes to maintenance and help them bring transparency and education and understanding to what I feel is really the cornerstone foundation of what a great relationship is? Because no, the building can be full, the mortgage can be paid, but those maintenance bills still come in and there's still the questions.  [00:04:06] "Why does this cost this much? So I had some great opportunities to work went on with Fannie Mae helped them manage their rental portfolio, but still in the back of my head, wanted to try to solve this issue. And all these years later, I get a phone call from somebody that said, "Hey, you need to meet this guy, Reza. He's in the HOA industry. And he's seen a similar issue with lack of transparency. And I think that you guys are trying to solve the same issue. Hey, why don't you meet up?" And I'll, and I'll preface this. This was the fourth introduction to a guy in a fourth type of tech or a company that we try to part with. [00:04:40] And it just shows you the journey of an entrepreneur. Like you never know when that right connection that's going to align with your passions, resources, and understanding happens. And I actually had three other techs that didn't work out before. And I didn't want to bring them to market. [00:04:52] Right. So that's our story. We got introduced to each other and the synergies have been fantastic. And I'm really excited to talk about what we're doing here in the space. So it's been a crazy journey. It's been exciting. Maybe one day I'll write a book down the road about all the things not to do. [00:05:04] Jason: I think every entrepreneur that has a little bit of success could write that book. I'm sure. So cool. David, where do you think we should start? Like there's a revolution right now, this AI revolution, like it's AI everywhere. And and it's moving fast.  [00:05:21] David: Yes.  [00:05:21] Jason: Like really fast. [00:05:22] And it's a bit crazy. And. Everything's changing. There's a million software tools and companies coming out. Maybe AI is making all of them. I have no idea, but like...  [00:05:31] David: 85 percent of all content written online is written by AI these days. So yeah, definitely.  [00:05:35] Jason: Right. There's the fake internet theory that like the majority of the traffic and communication and comments on the internet isn't even real. So it's like we're walking around this fake ghost town online. And we're consuming content and we're like none the wiser in a lot of instances. So my quick take, for those listening, as we're going through this AI revolution, it's exciting. There's a lot of change happening. [00:05:57] We don't want to be left behind. We want to make sure we're paying attention to what's new, what we can use. Everybody's probably used chat GPT once or twice or keeps hearing about it from other people. "They've got a GPT, that thing that you use." Yeah. I used it this morning, right? Like I was trying to figure out something in my Chevy Tahoe. [00:06:15] And I was like, "how do I do this thing in my Tahoe? Like, can you just tell me?" And it can collapse time, but sometimes it's not useful. I think my take on this is that human interaction is going to be a premium. It's going to be at a premium. It's going to be something that really sets people apart because we're moving away from humanity to some degree by leveraging all this tech and AI and all these tools and property management is a very human business. [00:06:43] It's a very relationship driven business. And and I think we'll get into this today. We want to be careful of using technology where we shouldn't or trying to trick people. "Well, look, I'm pretending like it's me, but it's AI. Haha. I tricked you." And what's funny is there's little indicators, like, and we know that this stuff's being used in a lot of different ways, like governments are using this now, like, we don't even know what's real on the news or what's like deep fakes or AI, like they're showing people's like doing interviews and people are zooming in and noticing their rings are disappearing and like weird stuff, right? [00:07:20] David: Yeah.  [00:07:20] Jason: And stuff's going viral on like the internet. And so we're living in this world where we're super skeptical and we wonder if anything's real.  [00:07:28] David: Yeah.  [00:07:29] Jason: Sometimes people are even asking, like, is this AI on a phone call?  [00:07:33] David: Yeah, well, you can't tell the difference now. I'll tell you, our tech team and AI guys they actually played around with me a little bit and they actually use my voice and had me doing work orders and no one could tell it was them. [00:07:44] Not me speaking and giving triage and doing that type of stuff. And I actually I tested it with my wife and I sent her a message over it and she didn't even blink an eye. Didn't even blink an eye. It was crazy. It was that first like aha moment that really when we talk about our fiduciary duty to our clients and ourselves about the power of this and where it's going, right. [00:08:01] And to that point. So when it comes to AI, I think people need to understand that really, the way that we look at chat GBT to me is just the new Google, right? It's Google on steroids. Okay. And so, yeah, for sure. Do we use some chat GBT to understand like, how to write the perfect sentence structure? For sure. [00:08:18] But the cool part about this, Jason, is that what we're doing is: how do we use these models in this education that teach it about fiduciary duty to your owners? That's what gets me excited, right? That's what gets me excited to understand and to think intelligently and to think with thoughtfulness to the owner's pocketbooks when it's considering a decision of how to dispatch for maintenance, right? [00:08:42] Like, isn't that what we're all looking for? That we need a system that every work order that comes in that it goes to a expert maintenance coordinator that we know what that costs. I'm talking expert maintenance coordinator, a person's been in this job for 15 to 20 years that you can send a work order to and they don't make an error. [00:09:00] They're intelligent. They're able to educate, they're able to be client facing. Like there's a real skill set there if you put that on a CV for somebody, right? But that's not what this industry is filled with. Actually, this industry is filled with individuals who are under pressure to find the most affordable maintenance solutions and the most affordable ways to try to find people to run those maintenance solutions. We're allocating the least amount of resources to handle what I consider the highest probability of owner dissatisfaction in the property management relationship with the owner, right? So I have a VA who's 2000 miles away that's responsible for spending a thousand dollars in my owner's money. [00:09:38] And there's all types of potential errors and things that are happening as a result of that. So the way that we look at AI and actually in our business, we just use the word smart a lot. And we try to use that word, that intelligent instead of artificial. Because you know what? There is a lot of human input that has gone into this to teach it how to be smart and to teach it how to consider the fiduciary duty. [00:09:59] So at the end of the day, I would encourage all the listeners here that are going on this journey with us today to understand, not to be skeptical, how to maximize its value, right? And that's really what we're going to be focusing on today and to show you how we're maximizing its value to help us achieve what we call our dream outcome when handling maintenance. [00:10:18] Our dream outcome is as a property manager, I'm starting a company or I'm looking to grow, or I'm hitting those next growth objectives, or I'm looking for ways to be more profitable. What is my dream outcome? And that all circles around having an expert maintenance coordination in my office that is reducing trips costs and considering the fiduciary duty to my clients. [00:10:40] Right? So that's what we'll talk about here today and how we're using AI to achieve that.  [00:10:43] Jason: Got it. Well, let's get into it. So what can AI do and what can't AI do? Like, well, specifically what can Tulu do and what can't Tulu do?  [00:10:54] Where's the line drawn?  [00:10:55] David: Yeah, that's a great question. [00:10:56] So first of all, I always tell everybody this out of the beginning: we are not an outsourced maintenance coordination solution. We're not an outsourced company. Yeah. We are not a vendor. Okay. We're not bringing vendors to your marketplace. Okay. Tulu is your expert in house maintenance coordinator. [00:11:13] So if you're thinking of "I'm hiring a maintenance coordinator" or "I'm building a property management and I need a maintenance coordinator," you now have that. That's that ability to add this onto your software, your system. It's a simple plug and play. You get to remain inside of your portal, you don't have to leave it. [00:11:30] There's not another new portal, all updates, all things are pushing to Buildium and we're pushing to Appfolio. That was a big part of it. There's no new app for the vendors. There's no new app for the clients because we know what's important for them to live inside of there. So what can it do? Well, first of all, it's a leader. [00:11:43] Okay. And being a leader means that it is going to use the information that we capture about your company to lead your VAs, to make expert triage decisions that always consider your fiduciary duty to the owner. So let's give an example right here to break that down. Right. Say a hot water tank comes in. [00:12:03] Okay. Hot water tank's leaking. Okay. First thing it's going to want to understand is what time of the day is it and where is the hot water tank leaking from?  [00:12:09] Jason: Okay.  [00:12:10] David: And then it's going to determine based upon the location of the hot water tank, the type of the hot water tank, which type of vendor at which time is the right one to send out. That is the most cost effective that has the greatest probability of resolving that issue for the best price and meets the satisfaction of the resident. Right. Now that was a mouthful right there. Okay. And if you think about all of the potential errors and data points and things that are involved, the smart maintenance coordinator considers all those and it brings out a triage and it tells the VA "here's the pieces that you're missing. Here's the information that I need. And here's what my suggestion is for you to move forward." So it's amazing at being a leader. And then it's amazing at being an expert about creating communications for the resident and to the vendor to direct them. And then it's also an educator and at the bottom of every work order. [00:12:58] And I hope to be able to show some people it's really cool. We don't believe in just telling people what to do. We should educate them and tell them why they're doing what they're doing. Right. So imagine if you had the best expert maintenance coordinator leaning over the shoulder of every VA that you have standing there and telling them every work order, every time, here's what to do, here's how to do it, and here's why you're doing it. Right. And as a result, we're finding that VAs that come over that are dedicated to the account in two weeks, they're educated. And in six weeks, the majority of them are executing as a high level maintenance expert within six weeks. Of after sitting down and learning the training system, because just as much as it's leading, it's also training and educating. [00:13:38] That is a wow moment for somebody who's been in the space, who's been here for 15 years, managing hundreds and hundreds of people for government entities and stuff and understanding the amount of time and effort and training that goes into somebody. And then all of a sudden they come and they tell you, "Hey, by the way, I got a new job. Thank you for all the training. I'm going to go make $30,000 somewhere else," right? How many times has this happened to me? Hundreds of times, right? And so that's a big part of what we're solving here.  [00:14:02] Jason: So in order to be effective and operate as an expert maintenance coordinator so that your VAs that don't have this knowledge can function as if they have this knowledge, then this has to be programmed, right? Maybe it'd be helpful for, the viewers or listeners of this podcast to find out what are all the inputs that go into this? What did they have to provide and what do you guys provide, so this AI, they can trust it? [00:14:29] David: Yeah. Yeah. Great question, Jason. So first of all, I want to put it on point two to make an emphasis that in this journey that we're all learning about these smart technologies and AI, there's still a big part of human component, right? [00:14:38] And it's like when you chat, when you write something in chat GBT, like you just don't send it without looking at it. Right. You're reviewing it and making sure it's still saying that you want it to say. Right. So everybody rest assured this thing is not, living on its own and there's checks and balances. [00:14:51] But the onboarding on average takes 30 to 45 minutes. Okay. And one of the things that we did is number one is, when it comes to triaging and best practices, there's literally probably about 500,000 work orders of data points that it's considering. And it's an expert in that thing that's saying, "Hey, listen, this is how you should handle every work order that comes in because I've seen this, 20,000 times, and this is the best outcome." [00:15:18] Right. But then what it does is it allows the property manager to talk in natural language. Like you want to talk like a robot. We don't have to write weird code. Just say things. "Hey the owner of one, two, three main street really loves Tom." Tom works on his properties. Comes in 123 main street comes up. It understands what Tom's capabilities are. And it says, "please use Tom to use this." The owner prefers that Tom works on his properties. They have a great relationship. Cool. And so those little tidbits for example, if the heat goes out in unit number one, understand that access has to be in unit number two basement to the HVAC unit, right? [00:15:52] So that's good to know, but why is that important to know? Because most VAs would make a mistake. They say there's no heat. They don't check property notes. They send out the plumber. Plumber is knocking on the door at unit number one. Person says, I don't know where the HVAC unit is. Tenant next door is not home. [00:16:06] Now you just charge your owner for 250 emergency call to go out. The resident still doesn't have heat. They think that you're unorganized. It shows you're unorganized on your owner statement because there's two invoices. "Oh, no, wait, you want to cover that? You're unorganized." So you just ate 250 that you're already not marking up on maintenance and you do that 10 times a month. [00:16:25] Okay. And that's what's going on.  [00:16:27] Jason: And this is where then the owner's like, "I might as well just do it myself because I know everything and it's in my head." So how did they get all of that out of their head? All the little things they know about each property, each multi unit property, what's in the basements, what's..? [00:16:40] David: We have a cool onboarding process. And again, most times about 30-45 minutes, they sit in, it's called building your AI co pilot. Actually, a lot of people dig it. It's cool. It's a cool process. And we will be first, we go into your system and we're able to pull out all your work order data and it organizes all your vendors, and we can tell who all your vendors are and what you're doing based upon the work order types. [00:16:59] We can tell if you're a preferred guy is here. Number one guy is, "Hey. This guy always seems to be working on these properties." So there's a lot of information that we gather. And then you just come in and you're like, "yeah, he's my primary. He's my secondary. Oh, here's this little information about this property." [00:17:13] So you really don't have to get like, like crazy. Like, like, the mailbox is located, like. You can add that stuff later, but in the beginning, it's just like, what are those important rules? I remember this one that really jumped out at me as impactful, a classic mistake, this owner had a lady living in the apartment for 35 years. [00:17:31] Okay, and she's getting old and one of the rules is that no matter what maintenance ticket comes in, "don't ask her to triage. Don't ask her. It's the tenant's responsibility. I love this person. Please send her out and just take care of her. Right?" What a great rule to put into your system that shows the owner that when that work order comes in, He's not getting a call from, and I forget what her name is. [00:17:51] And like, they're asking me to change my light bulbs again. And then he's like, I told you twice not to do this. And next thing he's looking for another property manager. And I always love that example of that rule. So that's what you're looking as far as the information you're giving us takes about 30 to 45 minutes. [00:18:03] For people who have anywhere between, 150 to 350 properties. If you start having, 500, 600, a thousand, I would definitely allocate up to two hours and onboarding for sure.  [00:18:13] Jason: Okay. That's really fast when it comes to rolling out a new technology. Yeah. It's ridiculously fast.  [00:18:19] David: Yeah. [00:18:19] Yeah. Yeah. Yeah. Extremely quick. So basically you have all this learning and understanding that's going into who your preferred vendors are. We know how to handle the maintenance work orders. There's no like integration that has to happen. And so as this triage is coming through, you're getting this expert level triage and you can add things down the road. [00:18:38] You can add it, but how to handle the work orders as we say, there's really nothing new in maintenance. What's new is: "what's the NT for the property? Are there any special conditions that we need to know? Right? What are your residents' responsibilities and what are you responsible for?" Once you have those four questions answered, how to handle the hot water tank, at what time to hit on the hot water tank, how to, how to repair this door, how to do that. [00:19:02] Those true principles of maintenance are true for everybody, if that makes sense, right? So, so that's a big part of the value that you get that You're hiring an expert maintenance coordinator. If you were to hire him, you wouldn't necessarily be telling him. "Hey, this is how you replace a doorknob." [00:19:18] He should already know that when you hired him. Right. So think of like it that way when you're considering us as a technology.  [00:19:24] Jason: So, a human maintenance coordinator, the challenge would be, there's no way they can remember every detail about every property, right?  [00:19:32] David: Yeah,  [00:19:32] Jason: it's not. Which means they would have to keep notes. [00:19:35] Let's say they've already got a decent amount of notes somewhere. Might be in the property management software, maybe they've got their own, I don't know, database of something. Is there the ability to pull in all that information?  [00:19:46] David: Yeah, a hundred percent. Yeah. To grab those notes out. A lot of people have the ability to export it. [00:19:51] They have a good note file or something like that. We get those, we take that information and it can just be pushed up into the system for sure. So yeah, the onboarding it, it can be, again, some people come in and say, "all I have is single family houses." Everything's pretty straightforward. [00:20:03] Other people send over an Excel list. "Here's my property notes at the property levels" and upload them. So that's the cool part where. You ingest into the system. There's not a lot of data, manual input. It's reading it and assigning it. And that's where we're using technology to help even improve the onboarding process that you talked about, right? [00:20:19] You think about people wear t shirts, like, I survived the Yardi onboarding process, right? Like, technology has come a long way to help improve that process, and that was a big part that we focused on.  [00:20:28] Jason: Yeah, that's wild. So once you've got them onboarded and they're in your system, the AI knows pretty much everything about the property, but maybe it doesn't, maybe there's some things it doesn't know. [00:20:41] And so work order comes up. You're working on something and it's still just in the property manager's head or it's still in the business owner's head or maybe they don't even know yet, but it runs there. It runs into an issue. It's like it has a question maybe, or it doesn't. It needs to know some more stuff. [00:20:57] I don't know. What happens in those scenarios? [00:21:00] David: Yeah, this is a great one. So, all right, so let's talk about the life cycle of a work order. Right. And let's everybody just understand that there still is a human component involved in this, right? Every property manager has a dedicated, we call them a remote team member, who's now this expert maintenance coordinator at the cost of a remote team member. [00:21:16] Now they're able to execute at a very high level. But there are going to be things that they're faced that they don't understand. So they have the ability to communicate with you one on one, or we also have this process internally that they have this ability to go, "I need a request from the expert in the loop" and the expert in the loop is you know, invoice review, complication that they're saying that the AI is not clear on them and it's asking for additional support. And so they can bump that up to individuals, myself, and there's other members of the team members that are big part of this and they can get expert level triage inside of there, to say, "Hey, listen, I'm facing with this vendor issue. They need 25 percent upfront. The job is only 500. I'm not understanding what to do here. The building is located and they're saying access is weird. They need to bring something in." There are complications that still involve human understanding. And so that expert in the loop solves that piece in there. [00:22:07] And also speaking of humans, we believe that residents and vendors still need to speak to a human. Okay. Super important. Okay. So the value that we have is that we're able to create expert level triage, According to their specifications and the training model and all the great things and the automation and the text messages that are written for them and the codes that are written for them the emails, all those things. [00:22:31] So, if we can automate at a very high level and free up our people to be able to provide support on the phone to the vendor on the field, or to actually talk to a resident, everybody knows this and I talk to everybody, guys, residents don't want to talk to a computer. They want to feel that they have a connection to their property manager and that when they call in, a lot of people have not even adapted technology for anybody who has, residents have been with them with a while and they're used to talking to Janet, they're used to talking to tell him inside and next thing you can say to them, "Oh, we have a new maintenance system. And by the way, you have to talk to the system." They're like, "okay. This is lame," right? Like, so that personal connection and we have a saying inside of the office that we keep your residents and your vendors within arm's length of you, right? It's communicating. They're using your property management name. [00:23:20] They're speaking on your behalf. This is an extension of your office. This is your maintenance coordinator. Don't think of this as a vendor. Don't think this is an outsourced maintenance solution that you're setting all your maintenance to some company that's sourcing vendors or bringing them in and doing every, this is your in house maintenance team. [00:23:38] So always consider that when you're thinking about Tulu, real people. In house maintenance coordinator just powered by AI enabled execute at a crazy high level.  [00:23:46] Jason: So, yeah. So how do tickets get into the maintenance system? Like how are they initiated? Do they still have to be answering their own phone calls? [00:23:56] Are they just putting it into their property manager software? And then Tulu is going to like start taking some action. What communication does Tulu facilitate or take over if we're going to be having still needing some humans to be in Tulu allows us to increase the amount of communication and care that we show. [00:24:13] Where do we draw the line? Like, where is Tulu stepping in and doing some communication and where do we need team members to be doing communication?  [00:24:21] David: Yeah. Yeah. Great question. So let's just go through the life cycle of a work order for everybody. I think that's what everyone really understands when they're all thinking about this. [00:24:28] Okay, let's give me a work order from start to finish. Right? So no change to your residents. No change to anybody. They log into their portal, Buildium, Appfolio, RentVine, whatever they're using. They submit a maintenance work order, that maintenance work order through their system is dispatched to the Tulu maintenance coordinator, expert maintenance coordinator. [00:24:46] All the magic is happening, all the triage, everything is taking place, and inside of the property management software, they're going to see. Work order.  [00:24:53] Jason: And is that dispatched through via email? API? Yep.  [00:24:56] David: Oh, yeah. Yeah. Just through email? Yep. Set up as simple. You can set it up as a maintenance coordinator and as the maintenance coordinator is set up and the email comes in and it pings out and that creates the work order and starts to process through the, yeah. [00:25:08] Yep. Cool. And then the property manager will see that the work order has been it's in triage on the status of their system. Then it's assigned, then the vendor will be assigned there. And then from there, the updates, when it's scheduled that we call it the who, what, and the why, right? [00:25:25] What's going on, who's doing it and what's being done to progress this for. That's a note. You're constantly getting those notes. Now, the cool part about this, Jason. is behind the scenes. All of those text messages and phone calls and emails that we call the noise that are between the residents and the vendors and everybody are all being captured in a system behind the scenes. [00:25:45] Right. Super value there, right? If a resident is a little bit upset about something or you have some questions, "Hey guys, can you hand me the phone call this one to show me the text messages," right? Communications are big part. So we capture all those communications inside there at any time that the owner of the property manager wants to pull them. [00:26:00] That's great. Then the work order is completed. The completion, quick question. So  [00:26:05] Jason: all this communication between tenants and vendors, unless they're using some sort of magical system That the vendors have to be in and that the tenants are logged into. And it's like seeing all this, how does Tulu capture that? [00:26:18] How does it know that the vendor is communicating with the tenant or the tenant? Okay. So it would be any point.  [00:26:24] David: Yeah. Good point. Any point that the the tenant. Is communicating or the vendor or just communicate with two of those. So if the vendor happened to communicate directly with the tenant, it would not capture that part, right? [00:26:34] That's their phone to phone with that part, right? So it's when the resident or the tenant is communicating with the maintenance coordinator. And as we all know, tenants and vendors love to communicate by text message, right? That's their number one thing to do. So, it's really cool for vendors too, because as we know, a bunch of vendors, they hate. "I don't want to work in another app." Vendors can take pictures from their phone. They can upload estimates from their phone. The estimate comes in and it's actually turned into this really pretty estimate because we know vendors estimates are notorious for being on the back of a paper and hand scratched, right? [00:27:06] So it actually creates into a brand new Tulu estimate. And so your owners get transparency into pricing and labor. And it's standardized and everything looks clean. And so yeah, vendors love it because they're not lazy, but they're busy guys. And instead of going home and trying to do a whole bunch of paperwork, they can now just generate an estimate, take a picture and shoot it right through. [00:27:22] So, yeah.  [00:27:23] Jason: Because the challenge that there's a lot of communication involved. And so usually to decrease the amount of communication, they're trying to figure out how do we get the vendors to just talk to the tenants directly to collapse time? But if you have AI, then my guess is that Tulu will still just act like that middle person because the vendor can communicate with them, they can immediately text you, then Tulu texts the tenant, then it's just doing it real time. [00:27:45] You don't have to wait on a human being in your office to like make this communication happen. So you're like, "well, we're so slow. Let's just get them to talk to each other." The AI is making this happen. Is that accurate?  [00:27:56] David: Huge point right here is, and man you really hit off the nail on the head on this one point here. [00:28:01] The amount of people that we are seeing that they're using vendors to perform triage in this space is actually alarming. Okay. Alarming. All right. Vendors should not be performing our triage. They should not be the ones trying to figure out what is going on. They're not our client facing people. Maybe some guys are good. [00:28:20] your in-house guys, goods or whatever. The majority of people are using this, right? The beauty of the system is: Do we have enough information that is captured? From the resident, the property manager that considers the needs of the owner to formulate the correct direction to the vendor so that they can show up with the resources that they need to fix the job the right time or show up educated about what they're there to fix. [00:28:41] Jason: So let's talk about this real quick. Like vendors should not be doing triage and why not? Like, like what are the obvious ramifications here? Well, vendors, that's like asking a surgeon if you need surgery, right? That's how he makes his money.  [00:28:55] "That's the solution is surgery. We should chop that out, like, let's cut that thing out and I get paid thousands and thousands of dollars."  [00:29:02] David: Or how about this one, Jason, on an owner's report. I see a cost for so many times you see a cost for a maintenance guy, "unable to resolve expert needed." well, why? Because the maintenance vendor was sent out to do the triage. [00:29:15] That's not fiduciary duty to the owner. If we had the right information, we could have avoided that one trip. So we have some really cool case studies. I'd love to show people that out of like 260 work orders, we have one right here, a client that signed up with us. And so out of that thing here let's see. [00:29:31] They completed 194 work orders. 17 unnecessary trips were canceled. Wow. Okay. 17 unnecessary trips and 15 of those work orders had an immediate reduction in price because they said that the wrong resource was assigned to that. So think about that. 17 different numbers.  [00:29:48] Jason: So if that, if they have an in-house maintenance team, you're decreasing your your cost deploying these texts, going out and doing stupid work, like significantly. If you are using third party vendors, then there's always an expense. If you're sending anybody out, unless you're like, go do a bid, or something like this, but that's costing the vendor, which they're going to be more frustrated with you. [00:30:09] So you're freeing that up or they're charging you for it. "Oh, well, if I go out, I charge, right?" Yeah.  [00:30:15] David: I'll give you an example. We just saved owner of a pad split property who wanted to replace the refrigerator. The request came in and they asked for three estimates, okay, to replace the refrigerator. [00:30:28] Okay, the suggestion came back that basically said in a nutshell, summarize this, "why are you sending three different appliance vendors who are all going to charge a trip fee to go look at a refrigerator when a Home Depot program should be used and the cost of refrigerator should be 860? To factor all those costs in, it would have been about 1, 400. I don't understand why you're doing this. Please explain, right?" Talk about fiduciary duty to the owner.  [00:30:51] Jason: This is why owners get frustrated and they're like, "I might as well just do it myself." [00:30:55] David: " Because I knew better. I would go to Home Depot. Everyone knows to order a refrigerator from Home Depot, right? Unless there's special circumstances." And now imagine this, and this is where we're going with this, Jason. At the end of each month, these owner reports go out to all these owners, and owners sit down and they call up the property manager, and we always hear people talking about this at every conference. [00:31:14] "Oh, I don't want to answer that phone call. I know what this is about, right?" And the property manager is scrambling at the end of the month to call the maintenance coordinator, dig into work order notes and justify why did this cost this much? "Explain this to me," right? So we have this really cool report that's coming out that basically, including in the property owner, It would let you know that, Hey, you had six jobs that were able to send a handyman this month. [00:31:38] Here's what's going on. You had two emergencies, two replacements, little asterisks that said, "Hey, this trip fee was 120. Why? Well, it required two people because there was a toilet that was being replaced on the third floor so they requested an extra hour of labor to be able to bring that toilet up because it was too like..." intimate details so that your owners are feeling like they're getting this like this whole transparency, unbelievable transparency, this report, the property manager doesn't have to waste at the end of the month, which I used to send away two to three days at the beginning of each month, just to answer phone calls and questions.  [00:32:12] Jason: Right. Yeah. It's like "why did it cost us much? Why?" [00:32:14] Like they can just see it.  [00:32:16] David: Yeah. "Why didn't you send Tom?" "Well, I did send Tom to snake the drain because it was clogged in the master bathroom. We set his limit at an hour. He used a 17, 25 foot power snake. And we said, if you can't get this done within an hour, then we need to send Roto Rooter." "Oh, I get that. You really did try to save me money in the beginning. Yeah. And Roto Rooter found that 35 feet down the thing was a clogged diaper or something like that." That's what owners need to understand. And to break that down in every work order is a tremendous strain on property managers and our system in V2 that's coming very quickly. [00:32:52] I was actually working on this morning. Those owner reports will be generated then if every month that explain intimate details about the thought process. and the costs and any decisions behind breaking it down into category for every maintenance work order type for their owners. Huge value. Imagine going to a client, a new client, and you're presenting against somebody else and they say, "Hey, how do you handle maintenance?" [00:33:14] And you pull that report out and you put it down on the table.  [00:33:16] Jason: You're like, "like this is the level of detail. Nobody else is doing this." The maintenance coordinator get on the phone every time and saying, "let me walk you through all these charges and why they happened and what did." And like, how many people listen to this right now? [00:33:31] I'm like, I know you're listening to this going, "if I never had to do that again, that would be the best thing ever. Ever. Like I've never had to have that uncomfortable conversation with the owner." Like it's all in there. It's all there. Like it makes sense.  [00:33:43] David: "Here's why we are your property manager. And here's the value that I'm giving to you in the transparency to maintenance." [00:33:50] That's a huge burden. It's a significant pain point. And we know this Jason, the first offense creates a little crack between the relationship. The second one, you're losing trust with your owner and they're beginning Googling "other property managers around me." The third one. You're just waiting for them to look and to go somewhere else. [00:34:07] So the relationship is falling apart. Right. And we are trying to know that  [00:34:11] Jason: You got a 600 door business in four years.  [00:34:14] David: Yes.  [00:34:15] Jason: Like, and so, and you have probably heard countless stories of people if they're switching companies, it's really rare that people switch companies. Usually things have to be pretty bad and maintenance that's in communication. [00:34:27] Those that's number one factors, communication and why people leave. And so this allows you to free up a massive amount of time so you can actually be on the phone with the people when you need to be on the phone and stop wasting time with all of these repeat calls, repeat requests, what's going on with this, and yeah, this would just save so much time. [00:34:44] David: Well, think about growth, Jason, right? So the three things that we're solving for, number one is we're protecting fiduciary duty to the owners, justifying maintenance costs and reducing the cost of expert in house maintenance coordination and making it scalable. Yeah. Okay. [00:34:58] So now if I can have an expert maintenance coordinator that I add to my office, there's a fixed cost to it. I can scale infinity and not have to worry about hiring and training and staffing and issues and all these problems in global, right? My fiduciary duty to my owners, I got reporting and transparency. [00:35:17] Maybe my property manager now, instead of being able to manage 250 doors, maybe they can manage 350 doors. Isn't that cool? Like that's where we're going with this stuff for sure.  [00:35:25] Jason: Yeah, it definitely would make a business as maintenance coordination, maybe infinitely scalable. So, okay. I know somebody that's listening, that's very detail oriented and their brain doesn't think like a spider web, like mine is going, "Hey, you guys never finished the example scenario because Jason derailed it." [00:35:43] And so we've got the maintenance request. It's come in.  [00:35:46] David: Yeah.  [00:35:47] Jason: So take, let's go back to that.  [00:35:49] David: Okay. Yeah. Maintenance request comes in the triage takes place. The information is gathered once the information is gathered, and it fills the requirements of what they believe is the right decision. [00:36:00] At that point, the scheduling takes place. Okay.  [00:36:03] Jason: Okay. So which pieces of Tulu doing?  [00:36:05] David: All of this.  [00:36:05] Jason: Okay. Okay.  [00:36:07] David: Okay. Okay. So then we're scheduling and then the work is completed. Quality pictures are received. If the resident is satisfaction, you have happiness received, vendors invoices received, and that's all uploaded into the system. [00:36:20] And then at that point, the property manager can pay the vendor directly if they have a great relationship and maybe they want to pay them in whatever way they do. A lot of people like paying their vendors, that's fine. Or they can reimburse the Tulu system. If they just want to pay one vendor for the rest of their life, and then Tulu will pay the vendor for them directly. [00:36:38] So it is from intake to vendor payment, all updates, all communications, all triaging, everything.  [00:36:46] Jason: Tulu does all of it. Does it all.  [00:36:48] David: It is your perfect maintenance coordinator. What we call the dream scenario. It has the ability to triage, troubleshoot, knowledgeable about vendor pricing, it's client facing and experience and client facing means that you can even set the parameter that said, "Hey, if anything is over my NTE, I would actually like you to generate your justification as to why think about this and send it out to my owner." Now imagine your owner getting this super email that's like, "Hey, listen, we have this problem. So the five to fancy, here's the steps that it took place to do."  [00:37:15] Jason: So like the amount that's in the agreement that says like anything under 500 in a single month, like we have a right to just take care of it. Right. Or something like this property managers having their agreements. Okay. So, so where do they need humans then? Where do humans come in all of this? [00:37:31] David: Humans need to be there to provide expert level, the same expert level triage that the system is providing, we need humans in there to make sure, first of all, it's accurate. There is a component of that, right? We're reviewing this and training it, learning it, but as we talked about before, humans need to be there. [00:37:47] We love that they have a great relationship because they're an extension of the office with their RTM, right? With their property manager and that RTM, they get to know each other. Humans are needed to talk to the residents and humans are needed for vendor support. Okay. Vendors don't want to call into a robot when their hand is in a sewer line from the field asking about, "Hey, I need help and direction. What's going on?" [00:38:07] They don't want to hear "press two if you're unhappy with this service," like they don't want to hear that. That's where humans come in.  [00:38:13] Jason: Got it. Okay. So what are some of the results that you're seeing when you're installing in this into businesses? Like what's shifting? Because I'm hearing some things like it's going to decrease the time you're spending on the phone with your owner. [00:38:25] So it's going to decrease the amount of time doing communication. You won't have to spend time doing triages. It sounds like a large piece of maintenance coordination is going to be taken care of. It sounds like staffing costs can be reduced. You tell me what are clients noticing once they get this installed over their previous systems of using a stack of tech tools to try and get their team to be able to handle this stuff? [00:38:47] David: I think in the beginning and I think that it's cool in our relationship is just to hear people come back after the first month and go, "I can't believe it. Like I went an entire month and like, I was not involved in maintenance the way that I feel that I needed to be to make sure that all these things were taken care of. And I'm finding myself with like 20 hours extra a month." And we're like "yes, go grow. Go add more doors. Go show greater value to your clients. Maybe call your client that you haven't been calling in a month because you've been so busy." Right. So, so those are really cool. I think from a cost perspective, they are appreciating. [00:39:24] And I'm believing that. Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. So even though you're giving to somebody, they never were able to detach themselves from me. [00:39:37] And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control. If that makes sense. Or they're giving it away, but they're actually feeling they're in more control, if I'm making sense there. That's one of the coolest things is that they feel now they have their pulse on every work order where versus before they have to dive into search. Now they know that their requirements are just laid over every work order. So those are some big ones that I'm seeing, especially for those people who really show their value to their owners in the fact that they say, "I'm involved in every work order, every job." That's a great value prop. It really is. Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? [00:40:29] Great questions to ask if you have growth objectives, right? Scalable solution. And basically what we're doing is we're allowing the best in the business who are property managers who have created great relationships to duplicate themselves. And that's exciting for them to see. I think that they're like, "wow it's thinking like me."  [00:40:45] Jason: This really sounds like a serious competitive advantage for a property manager that adopts this over any other competitors that don't  [00:40:54] David: Jason, I'm going to a new client pitch and now I'm knowing that the guy next to me is sitting down showing him, "this is how I handle maintenance. This is how I'm keeping your cost down. This is the process. And that new report's coming in our V2. I was actually working some funnels that this morning. And if you're laying that down and then you're walking in behind them and the person says, "well, how do you handle maintenance?" [00:41:15] "Well, I personally call you on every maintenance ticket." We're witnessing the greatest generational movement of wealth and real estate properties from retiring baby boomers to the next generation to their kids who are all grown up in a technology world that are demanding transparency and reporting and it's just going to be the new standard, Jason, a hundred percent. [00:41:34] It's going to be the new standard for sure.  [00:41:36] Jason: Okay. We probably got somebody listening. They're super skeptical. They're like, there's no way. And they're going to throw us some crazy scenario that came up recently. And I'm sure you've heard some of these. So how would you address that? Like some sort of like, "well, what if it's like this and this," and it sounds like worst case scenario. [00:41:54] The AI just says, expert in the loop. Like it's, it raises his hand in some way and says, "Hey, I could use a human over here."  [00:42:00] David: Here's one that actually, as a guy who in my history, we had portfolios, like 30,000 properties. [00:42:06] So I've done probably over 500,000 work orders. In my career. Okay?  [00:42:10] Jason: More than most of the people that are probably listening to this. Yes.  [00:42:13] David: Yes. And as a result, just because of the size of the inventories that we used to manage the other day, a resident submitted a maintenance work order in and said, "my microwave is not working. And I assume it's because my gas stove is not turned on. And does my gas stove need to be turned on in order for the gas to flow up to my microwave?" Okay. True. True. Okay. All right. True maintenance work order. The the smart system picked that up and now imagine a VA facing that without any knowledge or an experience that's going to be an email to the property manager, a phone call to somebody, or maybe they make a mistake because they're 2000 miles away and they don't have any contacts and they sent out a plumber to go investigate. And the owner says, "why are you sending out a plumber for this?" Right? Right. Okay. The system picked up and it literally educated and trained. And it said that gas has no relevance whatsoever to a microwave solution. This is an incorrect thing, right? And that, when I saw that one, it makes mistakes. [00:43:04] Don't get me wrong. It's not perfect, but when I saw it pick up on that one, I said, man, I said, this is getting exciting that it picked up on that. So I would ask that person to come and just experience it and look at a little bit and understand guys, right? This is exciting. This is new. It's learning. [00:43:19] We're developing and it's improving daily. There's still a lot of human oversight. There's still a VAs that involved. We're getting expert maintenance coordination down to a price point that is affordable for everybody, scalable for everybody. And the biggest point at the end of the day, your owners are going to feel that every maintenance work order comes in, it's being handled by the best maintenance process in the industry. [00:43:39] And that's what you're going to be able to offer them as a property manager to compete against other competition you have in your market. And I think that's a good value prop. So.  [00:43:46] Jason: Yeah, definitely. So is there anything else related to turning maintenance into a profit center that we should cover? [00:43:52] David: Yeah the first step going into a profit center is realizing that the average person is paying between 16 to 28 dollars per door to manage their maintenance, right? If we get that down to the correct number, and I'd love to have anybody come through and we'll run the analytics for them and we'll give them a pricing model for that just off the bat, the first profit center that we're creating is what if I'm able to reduce that by 50 percent your cost, that's an immediate profit center, right? [00:44:16] That's profit center number one. And then we can look at profit centers number two, that like, all right, now I can add on if I want to add on to my markup or we have some other ways that we can show them how to. But the first profit center needs to be is what do you know how much you are paying per door to manage maintenance? [00:44:34] Take all of your staff, all of your VAs, all of your systems, all your after hour services, take all those pieces, add them all up and divide them by the number of doors that you have. So every door that you bring on, it's costing me $27 to handle maintenance emergency services. Okay. Know that number, and let's have a talk. [00:44:54] Jason: You got to build that calculator on your website.  [00:44:56] David: It's coming.  [00:44:57] Jason: A lot of calculators like that to help people calculate their cold lead marketing costs or whatever. And as soon as they fill that out, they're like, "okay, I'll sign up. Like this is ridiculous. What I've been doing?"  [00:45:06] David: We have that in product right now. [00:45:07] We have a couple of pieces. We did the finish on it, but that's coming out where people can just understand what they're paying per door. But give us a call up. We'll walk you through the exercise. We'll show you what you're costing. Think about that as your first profit center, Jason. And then we can talk about other ones and we help give some people some advice still. [00:45:22] Jason: So David, you have a lot of knowledge and experience. How much of your knowledge and experience has gone into bringing this AI up to understanding what you know?  [00:45:32] David: I've been working on this for 12 years. Of putting the data and the learnings. And again, I've been fortunate guys where it was just my path. [00:45:39] It was my journey through this, where I've got to work for some huge outfits. I had my own consulting company for seven years. I was working with some of the biggest SFR groups in the nation, guys with 10,000-20,000 doors. And I'm just fortunate to understand the amount of data. So, I've put my blood, sweat and tears into this, but at the core of that Jason, my blood, sweat, and tears. [00:46:00] Is that, 15 years ago when I was brand new in this property management space, I had a broker tell me one time that after the sale of the property is done, the success of the owner is no longer your business or mine. And it's up to them. The sale is done. And they told me that when they walked away and that bothered me to this day, it bothered me that the fiduciary duty that individuals are giving to us to manage in some cases, millions of dollars of their money and assets and portfolios, right? And what type of products or services are we demanding of this industry? That we would demand of, let's say if I gave 50,000 to my broker to invest in the stock market for me, what type of services and technology and platforms am I demanding of that person, education, schooling, name brands, right? [00:46:45] But yet, are we demanding that same of us in our fiduciary duty to somebody that's giving over maybe their retirement to us their kids', future, college... you hear all these people, "why'd you get into real estate?" "I want to create a college fund for my kids." And after two years, the guy's like, "this is not what I signed up for. This is the worst mistake I ever made. And I'm backing out of, buying more properties because of challenges," right? That's what I'm driven by. And I've always been driven by that. It's my curse. And so I'd have to say there's a hundred percent of me in this Jason, for sure.  [00:47:13] Jason: Awesome. And it, this will outlive you like AI doesn't die. [00:47:17] And this is this not to be grim, but this is the concern. Like anybody has when they're signing up for a business, they're like, all right, "how much is reliant on just this one person? How much is reliant on that key person I'm interacting with?" Right. And the AI is not a person. Right? [00:47:34] And so, yeah, so that's really fascinating to think about. Like you've built all that into it and it has immediate, instant expertise. It's not like, "Hey, well, let me go call Tom and let me go check with Fred or let me..." like all the data it has, it's there and it's instant. [00:47:54] David: What's the difference between an emergency of a hot water tank that's leaking in a basement with a permeable stone floor versus emergency hot water tank that's located in the utility closet on the first floor? [00:48:04] One doesn't have to necessarily require a person to go out because there's no damage to prevent with water leaking down there. But the other one is leaking onto the floor and damaging your drywall. So these conditions have to be taking place. Locations of hot water tanks, like there's, I can nerd out in this and I'd love to sit down with anybody and drink beers and talk about all the millions of different maintenance things that I ran through. [00:48:24] But at the end of the day, when you're able to show your owner, "we acted as an expert." That's the guy that's going to say to his buddy when they're just having a drink, "call these guys up to manage your property because they're an expert in the thing." And that's what we're trying to bring to the industry for sure. [00:48:37] Jason: So this brings a level of expertise that the business owner, the property manager, the maintenance coordinator, and certainly the VA's just would not possess.  [00:48:48] David: You're talking 15 years, over 500,000 work orders worth of data points, learning and understanding from commercial, multifamily, single family across the board, best practices. [00:49:01] And it's for somebody who wants to imagine now a person can start a property management company tomorrow onboard Tulu. And they're immediately a veteran in the maintenance industry. Immediately.  [00:49:12] Yeah. No learning curve. You're operating and executing as the best maintenance coordinator in the industry starting tomorrow. [00:49:19] That's amazing. Yeah. Yeah. Yeah. It's really cool. Really cool.  [00:49:22] Jason: This is really, it's really wild. So now my brain's like, how can I get experts, how can I clone Tulu, but make an operator version of Tulu for running a property managed business. Or I can make it.  [00:49:32] David: Yeah there's, there, there are offshoots on this. [00:49:34] I would have to say, and I do want to tell anybody that in this space that we always say that property managers are safe because you know what the property managers do a great job of doing. You guys do a really good job at building relationships and creating value in your local markets. [00:49:46] Right. Focus on that. Don't get pulled into maintenance, right? Maintenance and that stuff can be automated. There are best practices. Don't struggle to have to be an expert there. Show your value and the resources and tools that you have. Lower your overhead. Produce better results. Be at networking events. [00:50:03] Shake more hands. Talk to more people. Sell more homes. Add more doors. Shine where you shine. Brokers shine when they're out in front of people shaking hands and having expensive salads over a nice glass of chardonnay and closing deals, right? Let us flip the toilets and do it well for you. [00:50:18] That's what I say.  [00:50:19] Jason: Awesome. Okay, cool. David, if they're interested in Getting started. How do they find out about Tulu? You can go right to our website  [00:50:26] David: at trytulu. com. And if anybody wants to email me personally, david.norman.trytulu.Com. I'll connect you with our sales team and set you up on a personal demo. I'll walk you through it. I promise I won't bring so much energy. I'm an energy guy. It's just my calling this space to be in the maintenance and I love to doing what we're doing and seeing owners go "yes!" Seeing property managers go "yes!" And we're not trying to replace anybody. We're just trying to help people honor their fiduciary duty to their owners. And that's my mission. That's what I'm driven by.  [00:50:56] Jason: Yeah. Fantastic. So try Tulu, T U L U. Dot com.  [00:51:02] David: Yeah.  [00:51:02] Jason: All right. Try it out.  [00:51:04] David: All right.  [00:51:04] Jason: David, thanks for coming on the DoorGrowShow podcast. Appreciate you.  [00:51:08] David: Yeah. Yeah. Thank you, Jason. Always great. Looking forward to the show. Until next time.  [00:51:11] Jason: All right. So if you are a property management entrepreneur and you are wanting to add doors, you get maintenance off loaded, off your plate, and you want to focus on growth and figuring out how to get more doors, you want to join the DoorGrow mastermind, our growth accelerator is all about that. [00:51:29] We are really good at optimizing businesses for growth using our rapid revamp class, where we clean up quickly, all of the front end stuff that is causing you to like kill trust and leaking trust and preventing deals. And then we give you the right strategies. We've got at least seven different growth engines that we can help build into your business that you can stack that will feed you unlimited leads without having to spend any money on advertising or marketing expense. [00:51:55] You just need people and it actually decreases the amount of time those people will spend If they're following working on the warm leads and the stuff that we would get you to do instead of cold leads, which take a lot more time. So we also have our super system level of our mastermind. This is where we're focused on ops, operations, helping your operator. That key person that's going to run the entire business for you, Mr. or Mrs. Visionary Entrepreneur, and they will help take your business to the next level. We can coach and support your operators, your BDMs, your salespeople, or you, the business owner to make this business infinitely scalable so that you can go to the next level and add a lot of doors. So reach out to us, let us assess your situation and see if we can help. [00:52

Send us a Text Message.In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time.  He shares his experience working for one of these larger private equity/corporate companies and how dropping out of college ( but later returning to receive his associate's) led to a very lucrative career in plumbing where he strives to be a leader in his field by embracing the "Education Over Persuasion" philosophy and ditching the high-pressure sales/scare tactics that are unfortunately a part of our industry. He also offers his advice on new constriction vs service for apprentices who are unsure and discusses the differences between a leader and a manager. Leadership Book Recommendations:-360  Leader - John Maxwell-The Wisdom of the Bullfrog: Admiral William H. McRaven-Extreme Ownership -  Jocko WillinkContact Us:Become a guest/coaching/questions:  Brandon@ThatPlumbingPodcast.comJosh B. (@SleepyPlumbr) Tik-Tok, Instagram, YouTube

If you're running a business then you need a system in place. You probably need a dozen systems in place. Technology is making it easier than ever, and today we are looking at how your systems can serve your business. ResourceCheck Out Reward RealtyReal Estate Marketing DudeThe Listing Advocate (Earn more listings!)REMD on YouTubeREMD on InstagramTranscript:What's up? Ladies and gentlemen, welcome to the episode of the Real Estate Marketing Dude podcast. Folks, we have quite the reward for you today. No pun intended, Caroline, but what we're going to be chat about, folks, you guys are all running around and your heads cut off. This is the time that you have to go back and like, run your business like a business.00:03:34:13 - 00:03:54:07UnknownNo business exists without systems in place. If you don't have systems in place, you're not running a business. You're just another salesperson with their fucking head cut off and you're running around making sense of nothing. Folks, if you want to right now is the time that while the market sort of changed and revamped, this is when you actually focus on those systems.00:03:54:07 - 00:04:10:07UnknownBut everyone always asks me, Mike, what's a system? What's a system? What's a system? A system is something you repeat in your business with each and every client, each and every month, just like McDonald's makes their burgers. The reason why they taste the same no matter what fucking McDonald's you go to is because they have a system to how they make their food.00:04:10:11 - 00:04:28:11UnknownThat's what defines their business. Unfortunately, real estate agents don't have enough systems in their business and that's why the service doesn't stick with anyone. And while 90% of the people forget what you do for a living, because when you're working with them, there's nothing you're doing to make them say, Wow, that person is a shit. So what we're going to do is bring on the coaching, the systems.00:04:28:11 - 00:04:44:21UnknownI just met her a couple of minutes ago. She's pretty damn impressive. She's got like a system for everything. And I told her, I don't want to know any more. I just want a hit record and I want you to tell us the systems that you implement with your agents in your office that has them all so productive.00:04:44:23 - 00:05:04:11UnknownWhat is it you're doing? Because while everyone else is sort of floundering in the water and treading water right now, you're crushing it. And it's not because of like you got lucky, it's because you got your shit together and you have systems and people are returning to those systems despite market conditions. So I think I'm to call the show something about systems.00:05:04:11 - 00:05:20:14UnknownBut without further ado, let's go ahead and introduce our guest, Miss Caroline Hobbs. How are you, Caroline? Great, great. Thanks for having me. Well, so listen, there's a little bit who you are. Where are you from and what the hell are we going to talk about today? Yeah. So my name is Caroline Hobbs. I am here in Silicon Valley.00:05:20:14 - 00:05:50:09UnknownSan Jose, California, and I've been selling homes for about 15 years now. And I started Word Realty on April will be 11 years. So we've got someone Giovani, we've learned a lot. And all this time and I've really learned about all the benefits of technology and leveraging systems to automate tasks so that you can provide a highly higher level of customer experience for each and every single one of your clients.00:05:50:11 - 00:06:08:21UnknownThank you. No one talks about the experience for customers at all. Like, you got it. Nobody talks about it. Like if people aren't saying wow about working with you, like you don't have a business, you guys and you won't have a business. So I want to start to beginning with you. You have a brokerage. How many do you run your brokerage like a team, or do you guys run it like a brokerage?00:06:08:21 - 00:06:28:02UnknownAnd is everyone sort of on the same system that's within your office? And most people within the brokerage are on my team. I do have some individual agents. But that being said, we do kind of run it as more of a team. And, you know, my whole goal in starting the brokerage was to create something that was really agent friendly.00:06:28:02 - 00:07:00:12UnknownI felt like a lot of the large corporate brokerages didn't really offer opportunity to lean into your own, like individual superpowers and create a lot of self-expression or, you know, differentiate your business from other people. They want you to be the company person and just copy, paste, repeat, copy, paste, repeat with every single one of their agents. And the fact of the matter is, is relationship is a really a real estate is a relationship business.00:07:00:14 - 00:07:30:13UnknownSo if you are not in the business of making friends and meeting people and being able to communicate with people, then you're in the wrong field. Agreed. So let's get into the systems because I don't think anyone has them. Let's start with just in general, like for individual agents out there. I have a question for you first shoot, How many times have you built systems and torn down again?00:07:30:15 - 00:07:47:17UnknownWell, every day. I mean, that's basically what I always do. I always just perfect the system. It's never done. It's always fucking working. I'm literally building three or four different systems right now for our video clients so that they can have a better client experience. It never stops. The day you stop as the day you get beat by your competitor is what I believe.00:07:47:17 - 00:08:14:09UnknownSo I don't think you can't stop. I 100% agree. There's always new technologies. There's always new things out there that can help improve your current workflow. So I think that that's one of the areas that a lot of people struggle with is they think, okay, I'm going to spend January focusing on building my systems for the year and then and then the rest of the year, they don't pay attention to what they're doing.00:08:14:11 - 00:08:40:18UnknownThey don't even think twice about what their systems are. And to me, that's kind of how you get left behind. That's the first step of needing to burn things down again is when you become complacent in an area. And so for me and my team and with all of my agents, one of the things I tell them is if you're doing anything twice, if you're putting the information into the database more than twice, you're being inefficient.00:08:40:20 - 00:09:08:16UnknownAnd so let's figure out how we kind of Roto-Rooter it, so to speak, to create a more automated process because we're all human and we all have lives. We are working because we enjoy the field that we're in. And this is where we have found some passion to spend a lot of our time and build our careers. But we're not doing this for fun.00:09:08:18 - 00:09:51:19UnknownAnd, you know, we are all business people. And I think that with real estate, because of the social side of it, people forget that. And so, for example, you know, making sure that each and every experience from the time that the lead comes into your database to the language that you're using to reach out to them, whether it's a video, a text message, just a plain email with with script, each and every route that you like, each method of communication is going to leave a different taste in the Perkins mouth and really, what you're doing when you're communicating with new leads as they come in is you're introducing yourself.00:09:51:21 - 00:10:15:13UnknownSo that's where we start is when you're looking at building systems. You want to start with your action plans and your action items from the time that it comes into your database, defining them for who they are, what their interests are, how you can help them. Because at the end of the day, they didn't give you your contact, their contact information for you to harass them on things that they're not interested in.00:10:15:15 - 00:10:35:01UnknownIt needs to be an even exchange of information, and they need to see the value that you bring to the table if you want the relationship to progress. So right here and so we're talking about lead system here. And basically here's here's what most people do. They don't want they don't have a system, so they get a lead and then they'll just follow up via maybe phone.00:10:35:01 - 00:10:53:02UnknownThey might send a tax. You might do that for two or three days in a row, but then all sudden just you just forget. And this is what we're talking about. There's no system. So it's got to be like literally every lead has the same experience. That's what you're saying here, right? Exactly. Exactly. So, you know, not every lead is going to pick it up.00:10:53:04 - 00:11:19:18UnknownEven when they were just on the computer or on their cell phones making the requests. Not everyone's going to pick out like say that you are be, you know, type agent lead comes in, you call them within a couple of minutes. So you get that higher, you know, client retention and they don't pick up. So, you know, maybe they put a bad email down there about phone number is that it?00:11:19:19 - 00:11:54:03UnknownLike, what else can we do? Because at the end of the day, you know, if you're a team leader or not a team leader, just an agent purchasing leads from a marketing company or whatever, knowing your numbers, understanding your CPU, your clock cost per click, the return that you're having on that is really, really important. And the reason why it's important is obviously we want to know what's what marketing sources are working for us and helping us build our business or what is not.00:11:54:05 - 00:12:18:22UnknownAnd so the only way that you're going to be able to do that is using the damn system and following up with your leads. Talk to them. Like I said, you didn't get into this business just for fun, to make friends. You you got into the business to make money. And so you need to make sure that you're communicating with people in a way that they understand, in a way that they can catch on.00:12:18:24 - 00:12:50:16UnknownAnd so personal touches, like from requests going out, you know, following up three on a 360 level with market reports instead of just just checking up, I swear to God in be time, I get an email that's like just following up with you. I literally I immediately do it. And what should that's a good a just speaking of that, what should that context be when somebody wants to check it, Hey, you ready in the car to start looking so I can make a commission check?00:12:50:18 - 00:13:13:19UnknownHow do you say that? I send him a property. What do you think of this? How did you see that? This one just came by the market. no. And then you find out their intentions as well, you know, and give them something of value. Like don't just waste their time. And I think one of the other things as an author has been was Phil Jones.00:13:13:21 - 00:13:35:14UnknownAnd one of the things that he does really well, we we refer to his book as the Bible in our office. And the reason is, is he really helps you frame the mindset of not asking yes or no questions because at the end of the day, how easy is it to say to brush someone off and is like, yeah, yeah, and you don't even know what they said?00:13:35:16 - 00:14:03:13UnknownYep, They don't remember either. No, no, they literally have no clue. You left zero impression, but you say, What's your experience in selling a home than you understand? Have they ever sold a home before? Have they ever gone through the process? How deep does this conversation need to dive in order for me to build that rapport? Because at the end of the day, people work with people that they know to like and trust.00:14:03:15 - 00:14:16:24UnknownWalk me through walk me through your actual I want to I want to go. I want to live in your world. I want to go. And I'm a lead. I just entered into my information and came to whatever lead source on your system. Walk me through what happens next, because it sounds like every one of your agents are on the same thing.00:14:17:01 - 00:14:31:18UnknownAnd it's the consistency and the conformity that creates the results. Right? If everyone was doing something different, you'd never be able to measure, would you? Then you would it be able to make those adjustments that you talked about earlier and then you can. Right. It just doesn't work. So walk me through this because I think this is good.00:14:31:18 - 00:14:51:02UnknownI want people let's define what your system is from a new lead and I'll ask from there. So newly comes into your world. Hey, Caroline Re World Realty. I might be buying or selling. I don't know. I just came in looking to see my home's value worth. What happens to me next? Depending on the lead, if it's a direct connection or not, that kind of changes it.00:14:51:02 - 00:15:09:12UnknownIt also every single new lead gets immediately set up onto a drip system. If it's the seller B they get on the property valuation monthly email immediately. So right off the bat three Choose your own adventure is going to happen. A bond, a lead one. Was it a referral? It's a referral. It goes into a system. Referral system.00:15:09:12 - 00:15:27:11UnknownIt's probably more personalized, right? If it's cold, it's an okay, great. You're either buyer or seller. If it's a buyer lead, they're going to go into the buyer system slash strips of some of that. And if the seller leads a seller slash drip system. So make sure you guys are following this. You can't talk to everyone the same way they under your world.00:15:27:11 - 00:15:45:09UnknownThat's where most people fuck up. If someone comes into my world talking about selling a house and I'm telling them about buying a house, like we're not speaking the same language, it's a little bit of a you got to speak their love language, right? And same thing is, if it's a referral, like I'm not going to talk to them like I'm going to when I get a referral, I do them or I borrow them.00:15:45:09 - 00:16:00:09UnknownThat's my style. That's my brand, right? And it's just the way I am. But if it's not a referral, I'm not going to borrow or do someone I've never met before. That little touch is a system, is what we're talking about, you guys. And you can't run a business without it. Okay? I like that. All right. So walk me through that.00:16:00:09 - 00:16:29:06UnknownNow, we actually break our clients down quite a bit further than that. So for us, they're not just buyer or seller referral. There's buyers, there are sellers, they're buyers and sellers, there are investors, there are renters. We bought Zillow leads before you have a plethora of renter leads, you know, doubt and save on because renters are future buyers.00:16:29:08 - 00:16:58:03UnknownThere's no it's not a garbage lead just because they weren't ready to buy a house right now. And they just need to be communicated with differently. And then there's your sphere. Those are your friends. That's the other parents in your kids classrooms. Those are people involved in your nonprofit, at your church, wherever. And so depending on the level of harassment that I want to spend on each group is kind of how we dictate it.00:16:58:03 - 00:17:19:07UnknownSo for like our investors, the email sequence that they get signed up on once they're marked as an investor, after we talk to the client, we haven't talked to the client. Everybody comes in and gets a general kind of like a buyer nurturer, Come talk to me, schedule a consultation with a link to my calendar and things like that.00:17:19:09 - 00:17:48:13UnknownAnd but for the rest, it's very targeted. So for investors, we're talking about 1031 exchanges. The DST is we're talking about short term versus long term rentals. We're talking about maximizing your return on your investment. We're not talking about the granite countertops and the stainless steel appliances and the square footage. I mean, you know, I hope that if they're investing in real estate that they understand value adding, value adding aspects of the home.00:17:48:15 - 00:18:15:19UnknownBut crazy. Yeah. So we're focused on speaking their language. What what are investors interested in? They're interested in making more money. Same with sellers. When you talk about curb appeal, we talk about cleaning services, we talk about living in storage services and these also offer open up our opportunities to create relationships within your community, which can then boost your referral network.00:18:15:21 - 00:18:44:04UnknownYou can even do cross marketing, and I've seen agents do affiliate marketing with them as well, where they'll get a kickback as long as the relationship is disclosed to the clients ahead of time. On a person that's like ancillary services. The Futures Commission compression occurs and if you're not trying to make money off of solar and getting your MLS license as a mortgage broker right now and making a point five basis point on that and you're not trying to charge up the movers to renters and everybody, every other ancillary service you're missing the thing.00:18:44:04 - 00:19:05:11UnknownBut that's a whole nother podcast question What percent of your business is coming from warm versus cold like sources? And it sounds like you're like it sounds like you've created these systems and now your agents are utilizing them right? But where are you guys generating how much of it comes from like lead generation as opposed to marketing and warm?00:19:05:13 - 00:19:35:07UnknownSo how much is non referral and repeat business as opposed to new leads? And then I want to go into your customer service systems next. Those are great questions. I think that it's really dependent kind of also where you are in your career. So years and years and years, about 80% of my business was referral and I'm still closing 20 plus transactions a year and 80% of my business was referral.00:19:35:09 - 00:20:05:18UnknownI still have a lot of referrals coming in through and I still close generally and to be referrals per year. However, because stepping up our game with our marketing, it doesn't equate to 80%. It's probably closer to like 40% now, you know, So it's it's not that we changed anything or we had a depletion in our number of referrals.00:20:05:18 - 00:20:38:17UnknownIt's more of the fact that you're scaling now we're growing, you're feeding what you're feeding. Yeah. And as a team leader, I mean, we have 14 agents at the brokerage and so typically when I get referrals, I really, really, really try to, to service them personally and to do as much as I can. I have a partner that helps me with that just so that way I can we can still be attentive and everything at the same time.00:20:38:19 - 00:21:00:07UnknownBut making sure and I check in with every single agent, I say, Show me your active client list, like I want to see it written down. I want you to I want to be able to point at somebody and you can tell me exactly what's going on when the last time you talked to owners and why they're not in contract yet and go from there.00:21:00:09 - 00:21:21:10UnknownSo I think when you're building systems, you know, something to keep into mind is like I've tossed around the word harassment. So a lot of people just think like, okay, I'm going to get their email address, I'm just going to send them emails every couple of days until they respond to me, and then maybe they'll work with me.00:21:21:12 - 00:21:44:05UnknownI don't know about you, but that has literally never worked. But my kid sits there and taps off at me to get me to do something. It just makes me angry and not want to do that. And I have the same reaction. So all of our sequences from the time you come into our database, the actual sequences are only seven emails long, which lasts about three and a half weeks.00:21:44:07 - 00:22:08:21UnknownIt's exactly those two. Yeah. And that's if you're not going to talk to me after a month, no harm done. But then you're going to move to a cadence of like every three weeks or four weeks you'll get a single email. Yep. And I'll stay top of mind because timing is everything in real estate. And I can't tell you, you know, how many times it's just right place, right time.00:22:08:23 - 00:22:31:18UnknownYou mention the fact that your real name 90% of the time. Exactly. This morning I have an electrician at my house right now installing a EV charger thing and sitting there talking to him. He goes, well, you know, commercial slowed. I got. And I go, well, the real estate markets on fire right now. We have no inventory. And he goes, Why move over here?00:22:31:18 - 00:22:51:16UnknownAnd I go, That's a gray area. Those homes are great. There's a lot of construction going on in there. Yeah, we need to talk, is what he says next. Yeah. And it's yeah, that's been 10 to 1 in ten. One in 15 people are moving this year. You have to talk now. I saw like I saw this stat actually I'm doing a video, I don't hang up with you.00:22:51:18 - 00:23:08:17UnknownAnd 49% of the market only did one or less transactions last year. I'm like, my God. Everyone's like, Wow, that's pathetic. I'm like, No, that's an opportunity. Yeah. Because like, that just shows you 50% of the agents are only doing one. Next question Becoming agents are only doing three a year, you know, And it's just like, my God.00:23:08:17 - 00:23:28:09UnknownSo you really can. You can, but there isn't a lot of yes, there's millions of agents. But if you actually look at what the true competition is, it's not that much. And every single time you could look at every single one of the agents that are like doing the top five or top 10%. And the one thing that they all have in common is they all have systems like the conversation we're having right now is not French to them.00:23:28:11 - 00:23:49:19UnknownThey're probably jumping in and adding in some here, here's what I'm doing in my in my systems and why not? Okay. So lead generation systems are one thing, but that's not the only type of system, right? We can have all kinds of systems. Let's segment into here's a question that no agent can ever answer for me. And here it is like it's crazy.00:23:49:20 - 00:24:10:13UnknownLike, no one can ever answer this question. And I'm like, how the hell can if you can't answer this question, how do you have a business? And the question is, is what the fuck do you do differently than your competition? No one could ever literally ask me the question. Generally, the answer goes somewhere along the lines like this and says, Well, I'm going to, I'm going to get them the best damn deal and like I possibly can, and I'm gonna do the best job where I'm like, You have a fiduciary duty that is part of your responsibility.00:24:10:13 - 00:24:26:00UnknownIt's not a value added proposition. What is it that you do that people remember that make them say, Wow, how do you wild people? So I have a couple things I'll say, and I want to see what you do on your systems. When I first started, I knew that I had to wow people. My goal with every client wasn't to solve the fucking house.00:24:26:01 - 00:24:41:21UnknownI was the third goal. The first goal was to generate one referral from them while I'm selling the house. The second goal was to then please them, so they return to me for repeat business and turn into a walking billboard for me. And then the third goal was until we eventually sold them a house in that order. The only way I accomplished goal number one.00:24:41:21 - 00:25:05:10UnknownGoal number two was through systems that I had in the business to wow them. So I'll give you guys the example of some systems that I would have. And this is how simple a system can be when I would meet with a buyer or seller for a presentation, I would legally bribe them with a brownie gift. I would make sure the brownie would show up before I showed up to the listing or buyers presentation so that I already had something of value I gave to them every single time.00:25:05:12 - 00:25:21:03UnknownThe legal bribe work. That's just a system. So the system was, Hey, you want to meet with me? Okay, great. I know it takes 24 hours for the brownie to show up at your door. I'm going to schedule my appointment face to face in 36 hours. Okay. That's a system, You guys. Also, when I get hired, I would send out a little letter with a $10 gift card.00:25:21:03 - 00:25:43:03UnknownHey, I really look forward to working with you, So I want to get you a coffee. I appreciate the opportunity. It was just a nice touch point just to say, Hey, thanks for working with me just to show that I care. When they went under contract, they got a mortgage contingency. I would buy him a gift. The second the contingency was lifted, I would buy a $100 gift card in there, soon to be old or new neighborhood, and then I would wow them with a crazy closing gift.00:25:43:03 - 00:26:03:10UnknownAnd not a gift card, not a bottle wine, something they had to fucking put on their on their wall. That was a billboard in their house, like a bonsai tree, like a signed autograph of a Chicago Blackhawks player that they loved. Right. Because I'm in it for the long game. So these are little systems that every client had because all I was after was not the closing for that client.00:26:03:10 - 00:26:24:04UnknownI was after the next transaction. Yeah, that's leverage. So if you don't have systems in your customer service that while people it's also very difficult to build a referral based business or a repeat business. So what is it? What kind of things do you advise agents to do when it comes to working with buyers or sellers? Because quite frankly, a lot of people don't have anything in place.00:26:24:04 - 00:26:48:18UnknownIt's just sort of like a there's not really an experience at all. That's fine. So first of all, clients are looking for one thing do what you say you're going to do. So from the time you first make a, you know, have a conversation with them, tell them that you're going to do something and then do it and say, as promised, here is the information.00:26:48:18 - 00:27:15:01UnknownI told you that I was going to send you. As promised, Here is that report. So show that you're trustworthy, number one, that sets you apart immediately, because most people go into a meeting with a realtor feeling very uneasy and not super willing to, you know, trust them. So create that report. No, nobody's hunky dory about going to a meeting with a realtor.00:27:15:03 - 00:27:40:20UnknownNo, no. Literally no one like you. I do something similar prior to my listing appointments. I actually use Uber to deliver a package to the house and a cute little box that I had printed out. That's way better. What do you send them? And you will see? Yeah. So she's only name a gift like that. That gift is like so powerful.00:27:40:20 - 00:28:09:10UnknownIt's not even the cost of it. It's the fact that some physical arrives to it and it never fails. It's the icebreaker. It's what always leads a conversation. All right, so she's pulling up this box if you guys are watching this on video. So what am I looking at here? It says, I'm not sure if it's for you, but if you're thinking about making a move, if you want to take a look at what we prepared for you, it says inside you'll find your home equity report, our dynamic marketing, and it's invaluable resources to help you with planning your next move.00:28:09:12 - 00:28:31:03UnknownSo it's like, okay, yeah, it opens up and it shows our process on one side, it shows the home buying process on the other. And then there's just a little note inside with the QR code, with my contact information, and it goes to a digital business card and that's down to you and that's buyer's console. Yeah. Okay.00:28:31:03 - 00:28:48:00UnknownSo the sellers specific I mean, let me unpack this or people that just listen on audio, which she just showed me, she basically created a clumpy male buyers and sellers presentation that she sends to them ahead of time. So almost like a great pre listing package to send out. It's not and it looks like it's all color coded.00:28:48:00 - 00:29:08:17UnknownIt's it's pretty looking and it's not that like people are even they probably don't remember anything that goes on in it. What they remember is a fact. You sent them a box. Well, I throw some pens in there, I throw some branded mints in there, I throw a couple of brochures and they're a selling brochure. I sell send, put some resources for moving and storage.00:29:08:17 - 00:29:27:06UnknownAnd there so So when you show up, what's the first thing they say. Yeah. You already hired. What's the first thing they say when you show up in the boxes already sit on the table for them When you're there, it is always sitting right there. Yeah, I figure. And they're like, This was amazing. Like, we've got a chance to review this.00:29:27:08 - 00:29:56:12UnknownIt answered a lot of our questions. We want to show you the house, where do we sign that stuff? So, you know, one thing that any realtor listening to this, if you take away nothing else, the biggest game changer in my career with winning listings every single time was quit leaving gray areas on the table. So what I do at every single listing, when I sit down with the seller, I say, okay, this is what we're going to do.00:29:56:16 - 00:30:10:06UnknownWe're going to have it on the market by this date. And then I reverse engineering, which means that we need to have staging invited to this date, which means my stager needs to come the week prior to take a tour of the home. We're going to set inspections that they're going to happen either to stay or this day.00:30:10:08 - 00:30:30:00UnknownThen we're going to have the cleaning crew and they're going to do this. If there's any repairs that's going to go on during these days. And so they already know that I have every single detail covered to make sure that their home is totally ready when we're ready to hit the market. So you remind me of my friend Lawrence Shue in Chicago.00:30:30:00 - 00:30:52:24UnknownYou guys are like spitting images of each other like crazy. Unbelievable. It's great. You're right like that. And how much does that cost you? These? Yeah, You pay a couple bucks a box, so a couple of bucks a box. But it also costs are the time of ordering it kind of Uber or making sure it gets delivered and all of that.00:30:53:01 - 00:31:19:21UnknownNow, I don't know what your mindset is there for you, but I'm going to guess is that you're bribing your your listing client to ensure the fucking listing so you're not scared to spend the $5 or the 20 minutes it takes to order it. Are you? Yeah. No, it's. I want to show them I'm a professional and I want to show them that I'm not just I didn't just have my assistant print out comps before I came in and handed them to me so I can hand into them and call it a day.00:31:19:23 - 00:31:53:22UnknownI'm also showing them that it's not just a blanket presentation that I get to everybody. Yes, there's things in there that are used for every seller and things like that, but a lot. There's also a lot of custom materials to their individual property in there as well. Do you remember the last listing presentation you lost? No, I knew she was going to say that, but now I find that maybe I'm just one of those people.00:31:53:22 - 00:32:32:04UnknownI when you're talking to me, you can tell if I'm confused or angry or sad. I wear my heart on my sleeve. And so to me it's eliminate all the gray areas because that's when everybody gets all agency and distrust comes and everything like that. You had it be two steps ahead of the game. I will tell you, in my professional life, the moment that I had the realization that today today's tasks were preparing me for tomorrow's duties, the moment that mind shift happened, I was no longer scrambling.00:32:32:06 - 00:33:00:13UnknownI was showing up prepared, ready, and, you know, able to conquer whatever came my way. What other little. Yeah. And like, you could answer the question, what's the difference between you and me? Like, you're demonstrating it as we speak, you guys. So, like, don't you know how many I used to? Literally, this is before MapQuest came out when I first became real age was 22, right?00:33:00:13 - 00:33:16:05UnknownWe didn't have fucking MapQuest. I literally had to learn. I would literally drive the streets because I didn't know how to get myself around Chicago. So I would I would pre drive the streets just so I didn't look like an idiot when I had the clients in the car with me because I had no clue where I was going.00:33:16:07 - 00:33:31:01UnknownAnd literally I would have to print out it was called MapQuest. I dunno if you remember that, but that bus instruction, I did have to print it out and you'd go there. But then I remember one other thing I did early on was I didn't understand numbers. So the I'm a loss in Chicago, at least at the time.00:33:31:01 - 00:33:56:01UnknownI think they still have it, but they had this really cool, like simple to understand mortgage calculator that I would calculate the total monthly payment per house reflective of the taxes and the specifically for that house. And people really appreciated that because it was different per property we visited. So but it was literally because I was 22 years old, I knew I had to fucking wow them because I was like, dude, I wouldn't buy a house for me.00:33:56:01 - 00:34:14:23UnknownLike real realistically, I know what I'm doing. I want to buy Are you using me to buy a house? So I knew I had to compensate with customer service, I'd at least appear smarter than I was at the time, which is why I put together all these things ahead of time. But the preparation early on, just to show houses was like an hour down.00:34:14:23 - 00:34:32:16UnknownAnd it turns out in my career I was like, Dude, whatever. I just showed up at shows. I already knew everything. But the point was, is that I was playing the game to prepare and prepare for the experience that the clients would have because it just and it didn't fail. Like it's I don't know why this is so hard to understand for people, though.00:34:32:16 - 00:34:48:13UnknownThat's probably, I think, my most frustrating part in the real estate industry. I'm sure you know, the reason why you probably don't have 300 agents is because you can't find the other 97 or so that will understand your process and why you're doing it. I see that in the business all the time. Like they just don't get it.00:34:48:13 - 00:35:05:01UnknownLike, folks, you're an entrepreneur. You're not running this damn business as you're not working a job, right? And nobody you might be in a good office like Reward Realty Will. They'll have all of the systems set up for you and will allow you to go out and, you know, succeed. But that's why four out of five agents fail.00:35:05:03 - 00:35:47:14UnknownThey don't have the shit set up. They don't have systems. You cannot build a business without systems, period. What else do you want to say about systems? Anything else? And there's customer service systems. There's lead generation systems. What else have we missed that you want to talk or touch on? I mean, consistency is key. I think that in marketing your business and my number one, because I track my profitability and I track my numbers and how much I'm putting in each month, each of the different avenues that we're using for marketing every single month.00:35:47:20 - 00:36:20:23UnknownMy, my, I think I'm at like 37 X, but it is these plastic postcards sending send out and and who is that go to your A farm or your database and it goes actually to so sorry because I like database farming I love it's not to my database it actually goes to non owner occupied properties within the county.00:36:21:00 - 00:36:56:08UnknownOkay absentee owners like it. Yeah I send out 7500 a month and I probably get 5 to 10 listing calls each and every month from it. And it's definitely has the highest relied of like anything else I've tried. But the thing I noticed about it and like the point I want to make is because I do do a lot of marketing around my listings, we send out five pieces of mail for every single buyer sale and seller sale that we transact in, letting them know, giving them updates on the status of the sale, home valuations, introduction letters, things like that.00:36:56:10 - 00:37:26:04UnknownSure. Last year going into 2024, 2023, I had 11 listing agreements signed for Q1 of that year. This year I had like two and it was because I stopped doing my classic postcard for meeting regularly. I got busy and I was seeing other areas pick up and I was exploring other avenues to bring in business as well. And I learned you were being a squirrel.00:37:26:06 - 00:37:45:11UnknownI know I, know it was so silly. So like in December as I was working on my business plan and I'm pulling up the budgets and everything for this next year, really planning ahead, I knew that I had to get back on track. So it's it's it's easy. It's easy to fall off and like lose track of one day.00:37:45:13 - 00:38:08:10UnknownWe have to wear a lot hats in real estate. So nobody's saying that it's easy. Take one chunk, focus on it, complete it, and then go to the next one. The well said. Because you're right, that happens with video a lot, you know, And when we we'd be like, I like there's a couple of people who should I blew you guys up.00:38:08:10 - 00:38:21:15UnknownI'm not going to lie. All right. But you got so complaints that I call you up by names, but you know, you are if you're listening to show, you know, you are 12 months and then they're black, it's huge. Like also it's night and day from a 12 month. But I'm not going to do video anymore. But I'm good.00:38:21:15 - 00:38:40:00UnknownI'm good, I'm good. That's what happens. It happens to me in a lot of ways. We get complacent off of a lead source that was working, but then you're like, yeah, maybe I don't need to do that anymore because this ego thing is real. Like it's legit. Like you could get an ego so fast in this business and it is the number one most detrimental thing.00:38:40:00 - 00:38:58:22UnknownAnd even the best agents, their ego will still get the best of them. Sometimes it's like what Caroline just said. She you have to have that vulnerability with yourself and realize when you make mistakes and fucking own them like you just did. Appreciate and applaud that. It's fantastic. But you know your numbers to see review. Yeah. With someone else, which is something that a lot of people don't do either.00:38:58:24 - 00:39:19:07UnknownYeah. If you're not like I said, if you're not tracking your business and you're your ally and your expenses and things like that, you don't have a business, you have a hobby, you have a hobby that's very expensive. And I really encourage you to look into something more profitable. Yeah, start collecting stamps or something. I mean, yeah, baseball cards.00:39:19:09 - 00:39:39:17UnknownOkay. But I know I'm curious. People want to know your plastic postcard. Before I do, let you go. Plastic postcard. You're sending it to absentee owners so people don't live in a house. Do you have any other data fields that you're filtering over? That is their missed payment and there is or high equity. What other fields is it just absentee owners?00:39:39:17 - 00:39:59:00UnknownAre you layering that data on top of it? Well, I have done it with homeowners and things like that. And we're like filters, age and, you know, life events and things like that in the past. I think it really depends on the market that you're in and where you're at. So right now here in the Bay Area, people have a lot of money.00:39:59:00 - 00:40:23:00UnknownThey've been sitting on not wanting to move up and not really sure if they are going to move up or and kind of slow down on the purchase of an investment properties within the Bay Area unless they're like fix and flips. So for a lot of the calls that I have experienced the last couple of months, these are people that own four or five properties that are rental properties locally with cash.00:40:23:02 - 00:40:50:17UnknownBut because the taxes in California and you know, prices are as high as they are, they're like, all right, well, let's take our return from this. We've already made a lot of money reinvested out of state. And so that's why I have a network of agents that I work with throughout the country. And so I'm always connecting with people in different major metropolitan areas with investment opportunities that I can share with my clients and and not.00:40:50:20 - 00:41:08:10UnknownAnd that's one of the things also that we're doing with our investor DRIP is starting to put in investment opportunities. So we'll go with got services that are selling their investment properties. We can send that out as a blast to, you know, this is already rented to tenants. Here's the return here. The numbers. Are you interested in that?00:41:08:12 - 00:41:34:23UnknownAnd it also helps her sellers as these types of properties make the decision on whether they want to go to market or whether to go sell to another investor and have a little bit more flexibility over the 1031 exchange. So definitely more options. And I think just making sure that you're well versed in all of these different categories and identify your perfect client, like who do you want to work with?00:41:34:23 - 00:41:51:18UnknownDo you want to work with 55 and older? Do you want to work with first time homebuyers? Do you want to work with investors leaning to that? Create a plan to reach that group of people. Don't get too distracted on the sidelines by all these other people. Focus on the type of person that you want to work it at.00:41:51:19 - 00:42:17:15UnknownMake your content around that type of client. Give them, you know, make your emails and everything, appeal to that type of client and you know, your vibe attracts are trying to agree to great. You want you tell everybody if you guys have any referrals for Bay Area, why don't you tell them where they can reach you or they want to learn more about what you're doing or follow you on social or not.00:42:17:17 - 00:42:43:05UnknownCaroline Hobbs Ari on Instagram and our website is Reward Realty dot org and you can also reach me by email at Caroline at Reward Realty dot org. Thank you. Caroline. That was awesome. And thank you folks for listening. Another episode of the Real Estate Market and old podcast. Folks, if you like what you're seeing here and you want a system to stay in front of your database so they stop forgetting who the hell you are, and more importantly, start sending either friends or family and come to you to repeat business.00:42:43:05 - 00:43:00:10UnknownYou need to get referral suite that's WW dot referral suite like popsicle as wect dot com. We help you with your social media content each month. Automate your direct mail to your database and we help you with your video email content. We give you everything. I got to shoot a video and send it out. It's very simple. Stop chasing a bunch of strangers.00:43:00:10 - 00:43:22:23UnknownStart farming your relationships, nurturing them, stay in front of them and become more referral and you will start attracting business. Appreciate you guys. See you guys next week. Please. Thank you for watching. Another episode of the Real Estate Marketing Do Podcast. If you need help with video or finding out what your brand is. Visit website at WW dot real estate marketing dude dot com.00:43:23:01 - 00:43:38:16UnknownWe make branding and video content creation simple and do everything for you. So if you have any additional questions, the site download the training and then schedule time to speak with the dude and get you rolling in your local marketplace. Thanks for watching another episode of the podcast. We'll see you next time.

Today on Around the Ozarks in 5 - BBC has a new name. Plus, where the G.C. Health Dept is headed, temporarily. And, Pappy's is changing hands - what it means for the Springfield staple.  And, some weekend plans you won't want to miss! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Another dreary weather day is on tap for the Ozarks!  Abby will let you know when the sunshine returns on Around the Ozarks Wake Up Weather! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 - Two establishments broken into- one of them possibly hate crime related. Where SPD is investigating. Plus, the interesting proposal in the legislature regarding control of local school districts. And, which pro football player is coming to town! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Rain and fog are out there for the morning drive today!  Abby has a weekend preview and talks about where minor flooding could be an issue through Saturday on Around the Ozarks Wake Up Weather! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 - What's next after an inmate death in a local jail. Plus, why Turbo Tax better be free for you. And, it's the annual State of the State address, what the governor is expected to talk about. That and much more NOW on  ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Patchy areas of dense fog are possible this morning.  Abby is here to let you know when more rain will move into the region and what this means for the high temperatures later this week. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 - What else we've learned about the attack on a student at Hickory Hills. Plus, who may soon be carrying at a school near you. And, AI fake -- which political leader was targeted in a new AI scam. That and much more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - It's so much better across the Ozarks today!  Temperatures will be near 50 degrees.  More rain is on the way tonight.  Abby will let you know how much to expect this morning on Around the Ozarks Wake Up Weather! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- what we know about a student assault at Hickory Hills school in SPS.  Plus, how many dogs were rescued from sub-freezing temps at one Ozarks home.  And, lots of Cardinals news, and some great Chiefs news, too!  That and so much more right now on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - We've got widespread freezing rain to kick off the week and roads are a mess in places!  Let us know what you are seeing in your town and hear when Abby expects some improvement.  Watch Around the Ozarks Wake Up Weather now! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 - What's next for a local Marine's family who died while working in Ukraine. Plus, MSU has a short list - who is on it. And, where Andy's is closing down.  That, and a weekend clinic for the pets, NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - We are back to the deep freeze today with high temperatures in the teens and a wind chill advisory until noon Saturday!  Bundle up to stay warm!  Abby also has the details on ice potential to end the weekend. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5ish - Which university says no more snow days! Plus, make your voice heard on the I-44 re-pavement project. And, two local restaurants planning to expand outside the Ozarks. That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Temperatures will climb above the freezing point again today!  Abby has the details on when winter weather returns and who could see accumulating snow. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5ish-- two beloved elementary schools closing.  Plus, another Chick-Fil-A opens.  Where a lawsuit against Panera stands.  And, why Costco is cracking down on memberships.  That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Happy Wednesday! We will warm above the freezing point today, but the next round of winter precipitation is already in the forecast! Abby is here to let you know where it is headed and how much to expect. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- the deep freeze continues.  CU again asking for conservation.  And, when SPS will make a decision on two big issues.  Plus, Iowans turned out, despite the cold... what we learned.  And, our guess as to when the biggest game in American sports will no longer be over-the-air.  Tune in now! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - A wind chill advisory is in effect until noon today and we will once again stay well below the freezing point.  Abby lets us know when we could begin to thaw out this morning on around the Ozarks Wake Up Weather.  Tune in! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- the way Hillcrest is honoring a beloved teacher who was killed in a crash.  Plus, how soon sports betting will be on your ballot-- and Sara's rant on why she thinks it's a bad idea.  And, when a decision is expected on the future of a Springfield school. Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – It's another bitter cold start for the Ozarks this morning with plenty of slick spots from Sunday's snowfall.  Use caution if out on the roads today!  Abby is here to let you know when we will climb above the freezing point this week. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- extreme cold.. for how long?  And, how to go to that COLD CHIEFS game in-person!  Plus, you are needed in two places this weekend to help our neighbors in need.  How to help warming shelters-- and how to help OACAC!  Plus, the STL Cards Caravan is coming through!  That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – You don't want to miss Abby's forecast this morning.  Extreme cold is heading for the Ozarks beginning today and there are several winter weather hazards.  Hear all the details now on Around the Ozarks Wake Up Weather. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- two good options for the Chiefs game!  Plus, what's next for the development across from Mercy.  And, how MO, specifically, is holding China's feet to the fire on COVID.  That and much more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Enjoy today because things change for us in a big way again on Friday!  Thunderstorms are possible for some tonight and rain will change to snow tomorrow.  Abby has all the details this morning on Around the Ozarks Wake Up Weather! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 -- how to watch the Chiefs this weekend.  Plus, when loved ones will celebrate a Springfield favorite.  And, two big decisions on schools and developments.  The latest on Robberson, and the possible new retail space across from Mercy.  That and much more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Wind chill values are in the low single digits this morning and there could be some slick spots for the morning drive.  The sun returns today and we will see more wintry weather by the end of the week.  Find out how much! Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- the future for one SPS school building decided tonight.  When you can weigh in.  And, how much more money Springfield still has to give out for COVID business recovery.  Plus, the latest entity to sue AI.  What went wrong. That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Incredibly gusty winds and rain will impact the Ozarks today!  Find out who could get some winter weather this week and how much it will accumulate this morning on Around The Ozarks Wake Up Weather. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- Ethan & Sara are happy to be back!  In the news, the latest on Ozark's new school building, and when you can weigh in on its use.  Plus, a beloved teacher gone too soon.  And, which restaurant chain is expanding into the Ozarks.  That and much more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Incredibly gusty winds and rain will impact the Ozarks today!  Find out who could get some winter weather this week and how much it will accumulate this morning on Around The Ozarks Wake Up Weather. Thanks to our sponsors, Scooter's Coffee and Rescue Towing at 470-4-TOW (4869)!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 – Cardinals Caravan coming to the 417, Crime reports in Missouri and New Restaurants at 14 Mill Market, and young teen beats the game of Tetris. That and more now on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – A wintry mix will fall today, but impacts should be limited. Abby has the details on snowfall totals and a look at the winter system set to impact the Ozarks next week. Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 – Advancements in knee surgeries, Arc of the Ozarks new autism and neurodevelopment center now open, Art Museum renovation and temporary closure, and a new Sonic burger to try. That and more now on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Good morning!  We're in for a cold, dry day today with highs in the low 40s and partial sun.  Abby has the details on chilly temperatures ahead and 2 chances for winter weather. Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 – Local restaurants closing. Plus, Missouri summer EBT updates, White River Valley Electric Donates thousands to local teachers, Grand Opening for Wilson Logistics Arena and a cow on the loose on the freeway! That and more now on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!    Today on Around The Ozarks Wake Up Weather – We are waking up to some patchy fog in spots across the Ozarks this morning so plan some extra time for your morning drive.  Abby also has the details two upcoming chances for winter weather.   Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5 - Boil orders. Plus, minimum wage increase, Habitat for Humanity accepted unwanted Christmas decor, and Gypsy Rose was released from prison. That and more now on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather - Cold and cloudy weather will kick off the new year in the Ozarks! Abby is back with details on our next chance for precipitation. Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5ish, some trouble for the company that operates scooters in downtown Springfield, a new gig for a successful Springfield businessman, a brand new home for a local family just in time for Christmas, when and where you can see Evangel University's annual Christmas concert, and how you can see 'Elf' on the very big screen, for free!  Don't miss Around the Ozarks! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Wet weather is heading our way for the holiday weekend!  Abby has everything you need to know from timing to totals on Around the Ozarks Wake Up Weather! Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- why a man was justified in shooting.  Plus, firefighters rejoice in new help for worst-case-scenario.  And, where O'Reilly is headed now!  Plus, three Christmas-time events for you and the fam.  That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Rain returns to the Ozarks tonight and we are looking at rain chances for the holiday weekend!  Abby has all the details you need to know this morning on Around the Ozarks Wake Up Weather! Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- a local student arrested for terrorist threats.  Plus, which local school district is rising to the top of the state for academic performance.  And, a local charity also heading near the top of Forbes.  That and more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Upper 50s are in the forecast today!  Enjoy the warmer weather!  Abby is here to let you know which days rain will arrive. Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5ish-- why AG Ashcroft says no interference in MO elections.  Plus, SPS gets new report card grade, what the state had to say.  And, beware pill takers, why one professor fears new tracking program could have unintended effect.  And one business out, one back in-- what's coming and going in SGF.  Tune in now and share! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – Brrrrr! It's a frigid start to the day! Abby has the details on when warmer weather returns and how much rain you can expect through the holiday weekend. Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Today on Around the Ozarks in 5-- a missing man's car located in the Ozarks-- what led authorities to it.  Plus, the latest on the development across from Mercy in SGF.  And, why protestors are planning to show up tonight to SGF school board meeting.  Plus, who did it better?  Ethan's take on Bu-cee's versus Wally's.  The pros and cons.  That and much more NOW on ATO! Thanks to our sponsors Adventure Cave Tours, Talking Rocks Cavern, The Butterfly Palace, Springfield-Greene County Park Board, and Roto-Rooter!   Today on Around The Ozarks Wake Up Weather – It will be a frigid start to the week with highs in the 30s and a strong NW wind!  Bundle up today!  Abby is in with details on warmer weather as we get closer to Christmas.  PLUS Joseph is back to answer the Christmas themed Brain Twister question for the day.  How well do you know your classic Christmas movies? Thanks to our sponsor, Scooter's Coffee!See omnystudio.com/listener for privacy information.

Gary is back with your calls, questions tips and more. We also replay our interview with our friends at Roto Rooter.

Gary is in taking your calls. We also learn about the new lead pipe laws from our friends at Roto Rooter.

Don't cook your turkey in the Yellowstone hot springs. Roto-Rooter said "Brown Friday", the days after Thanksgiving, is the busiest day of the year. Plus, the time I unknowingly ate gizzards in my stuffing.

Things got "plumb crazy" on the show today! Dave started it off wondering if Carmen would be jumping at the chance to try a new flavor of Reese's Peanut Butter Cups.  While she may not be ready for that, she is ready for Christmas as her sweatshirt was displaying the holiday spirit.  On Tuesday, Carmen told us about a plumbing issue at her house and the way she described the fix was crazy!  Bill flushed out some Thanksgiving tips from Roto-Rooter for us. And then he brought...

Things got "plumb crazy" on the show today! Dave started it off wondering if Carmen would be jumping at the chance to try a new flavor of Reese's Peanut Butter Cups.  While she may not be ready for that, she is ready for Christmas as her sweatshirt was displaying the holiday spirit.  On Tuesday, Carmen told us about a plumbing issue at her house and the way she described the fix was crazy!  Bill flushed out some Thanksgiving tips from Roto-Rooter for us. And then he brought...

Things got "plumb crazy" on the show today! Dave started it off wondering if Carmen would be jumping at the chance to try a new flavor of Reese's Peanut Butter Cups.  While she may not be ready for that, she is ready for Christmas as her sweatshirt was displaying the holiday spirit.  On Tuesday, Carmen told us about a plumbing issue at her house and the way she described the fix was crazy!  Bill flushed out some Thanksgiving tips from Roto-Rooter for us. And then he brought...