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In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with John Anderson, Senior Regional HVAC Technical Trainer at Sila Services and former Service Manager and Technician at Burns & McBride Home Comfort. They discuss the shift away from using manifold gauge sets in favor of digital probes and low loss fittings. John explains how modern tools can reduce system contamination, improve accuracy, and speed up processes like charging and evacuation. The conversation also explores the benefits of apps like MeasureQuick for diagnostics and training. Gary and John highlight how smart tools and good habits lead to better HVAC service and fewer callbacks. Gary and John talk about working without manifold gauge sets and how using digital probes can make HVAC work faster, safer, and more accurate. John shares how most residential jobs can be done without a manifold and explains why probes, low loss fittings, and proper charging tools are more efficient. They discuss best practices for recovery, evacuation, and charging while avoiding leaks and damage. John also explains how apps like MeasureQuick help techs understand system issues faster and more clearly. They wrap up by stressing the value of training, good habits, and using the right tools to reduce callbacks and improve system performance. Expect to Learn: Why digital probes can replace manifold gauge sets for most HVAC jobs. How to charge systems using tees, ball valves, and liquid charging adapters. The risks of overtightening service valves and how to avoid damage. Why MeasureQuick helps techs find system issues faster and more clearly. How smart tools and better habits reduce callbacks and boost performance. Episode Highlights: [00:00] - Intro to John Anderson in Part 02 [01:16] - Topic intro: Not always gauging up [03:44] - Probes vs. manifolds debate [05:09] - Digital manifolds & modern tool preferences [08:27] - Future of HVAC tools: probes with low-loss fittings [10:42] - Real example: Bluetooth probes catching tech error [13:48] - Using Measure Quick for deeper diagnostics [18:54] - Time efficiency & preventing callbacks [21:35] - Wrap-up & plans for future talk This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest John Anderson on: LinkedIn: https://www.linkedin.com/in/john-anderson-188093251/ Sila Services: https://www.linkedin.com/company/silaservices/ Burns & McBride Home Comfort: https://www.linkedin.com/company/burns-&-mcbride-home-comfort/ Website: Sila Services: https://www.silaservices.com Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/
Stop leaking authority and start taking command of your sales calls. Most contractors are losing jobs not because their price is too high, but because they sell like a technician who waits to be chosen instead of a professional who leads. In this episode, Tom Reber breaks down why your "detailed explanations" are actually killing your deals and how to shift your identity to protect your margins.Stop being a "price choice" and start being the leader.======================================Stop playing small with your profit. Join us on March 12-13 for Freedom Forge: Dallas.https://thecontractorfight.com/forge======================================== Rate the Podcast ==Help your fellow contractors find the podcast! Please leave a rating/review.Apple PodcastsSpotify
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by John Anderson, Senior Regional HVAC Technical Trainer at Sila Services, Formerly Service Manager and Technician at Burns & McBride Home Comfort. John shares his insights on using analog and digital manifold gauges, discussing their pros, cons, and practical use in the field. The conversation covers the shift from analog to digital tools, the value of maintaining equipment instead of replacing it, and the importance of proper airflow diagnosis before adding refrigerant. Gary and John also talk about technician habits, training methods, and how using long hoses can lead to refrigerant loss over time. In this conversation, John talks about the use of analog and digital manifold gauges in HVAC work. He explains how analog tools helped early in his career and why digital tools now offer faster and more accurate results. John and Gary discuss why learning airflow checks should come before using gauges and how poor airflow can lead to system freeze-ups. They share real job stories showing how small issues like dirty filters or low fan speed can cause big problems. The talk also covers how long hoses can slowly remove refrigerant and why technicians should focus more on maintenance than replacements. Expect to Learn: Why learning airflow diagnosis is more important than checking refrigerant first on service calls. How analog and digital gauges compare in accuracy, speed, and ease of use. What risks come from using long manifold hoses during regular maintenance? How regular gasket and hose repairs can extend the life of your manifold gauges. When digital tools can speed up technician training and reduce callback issues. Episode Highlights: [00:00] - Intro to John Anderson in Part 1 [01:40] - Problems & Maintenance of Old Analogue Gauges [05:45] - Should New Techs Learn on Analogue First? [07:52] - The Weak "Battery Argument" for Analogue [10:07] - Story: Unnecessary Gauging During Maintenance [13:32] - Airflow Issues vs. Refrigerant Charge [14:51] - Case Study: Frozen Coil & Compressor Failure [18:58] - How Long Hoses Create "Phantom" Leaks This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest John Anderson on: LinkedIn: https://www.linkedin.com/in/john-anderson-188093251/ Sila Services: https://www.linkedin.com/company/silaservices/ Burns & McBride Home Comfort: https://www.linkedin.com/company/burns-&-mcbride-home-comfort/ Website: Sila Services: www.silaservices.com Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/
Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City. Walking the Lab Day Chicago floor? Make it worth it. Stop by the FOLLOW-ME! hyperDENT booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like Axsys, Imagine, DOF, and Roland. Collect stamps at booths you're likely visiting anyway and get entered to win some great giveaways—including this year's grand prize: a foldable Honda electric scooter. You're already walking the floor. Now it might carry you. Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026* Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/ LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week Elvis and Barb sit down with Helen Tanaka — a removable, implant, and digital workflow specialist whose career started in one of the most relatable ways possible: as a dental lab driver. What began as a job delivering cases quickly turned into a full-blown passion once she stepped inside the lab and saw what technicians were creating. From trimming dies and waxing copings to managing labs, supporting implant surgeries, teaching doctors chairside, and leading removable and implant teams, Helen shares a journey built on curiosity, persistence, and a deep drive to understand the why behind everything in dental technology. Helen talks about working her way through crown and bridge fundamentals before discovering her true passion in removables, dentures, implants, and occlusion. After getting real-world lab experience, she attended dental technology school, studied all six specialties, and continued expanding her knowledge through advanced occlusion training and continuing education. She explains why understanding morphology, materials, and occlusal principles is critical — especially today — and why technicians must know more than just the steps of fabrication. For Helen, dentures and implant prosthetics offer the ultimate puzzle, combining anatomy, function, and problem-solving in ways that keep her constantly engaged. The conversation dives deep into digital dentistry, guided surgery, and removable workflows, with Helen sharing her early experiences launching digital denture and sleep appliance programs long before the workflows were polished. She discusses digital record capture, stackable surgical guides, implant planning, photogrammetry, and where digital still needs improvement — especially for removable prosthetics. While she embraces technology, she stresses that software is only as good as the technician behind it, and that skipping fundamentals creates bigger problems later. Digital is powerful, but it doesn't replace understanding. Education is a major theme throughout the episode. Helen regularly teaches doctors and technicians, speaks at courses, supports live implant conversions, and works with dental students. She emphasizes that many clinicians today lack confidence in dentures and removable workflows, often because fundamentals are under-taught, and she sees technicians as essential partners in closing that gap. She and the hosts discuss how removable cases are frequently rushed, underpaid, and misunderstood — even though they replace a critical body function — and why slowing down, capturing correct records, and returning to basics solves many of the “mystery” failures labs see every day. Helen also shares stories from her time with large organizations and clinical teams, including MicroDental, ClearChoice, Arklign, and implant education centers, where she has worked in technical service, management, training, and quality oversight roles. She talks about networking, mentoring, never burning bridges, and investing in people coming up in the industry. Her approach to both dentistry and life centers around curiosity and accountability — always asking why, always backing decisions with data, and always trying to do the right thing even when no one is looking. Throughout the episode, the energy stays fun and honest, with stories about speeding delivery runs, early digital growing pains, chairside save-the-case moments, and the reality of fixing cases that skipped key steps. Helen brings passion, technical depth, and a strong belief that knowledge should be shared, not guarded. It's a conversation about growth, fundamentals, digital evolution, and why great technicians still matter more than ever. If you want to grow your business, you need clear insight into what's happening inside your operation and across your customer journey. That's where Icortica comes in. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the FIRST 5k run on the coast! And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: Helen Tanaka.
Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City. Walking the Lab Day Chicago floor? Make it worth it. Stop by the FOLLOW-ME! hyperDENT booth (E-27, East Hall) and take part in their Milling Roadmap—a quick, scavenger-hunt-style activity that leads you to key milling partners like Axsys, Imagine, DOF, and Roland. Collect stamps at booths you're likely visiting anyway and get entered to win some great giveaways—including this year's grand prize: a foldable Honda electric scooter. You're already walking the floor. Now it might carry you. We welcome back longtime friend of the podcast John Wilson of Sunrise Dental Lab, returning for the first time since 2021—and this time as a fellow podcaster himself. What starts as a warm reunion quickly turns into a deep, honest conversation about passion, purpose, integrity, and what it really takes to survive (and stay sane) in today's dental lab world. John reflects on the evolution of his lab, sharing why he made the intentional decision not to chase endless growth, but instead to protect his team, his values, and his love for the craft. He talks candidly about “yesterday thinking,” adapting to digital dentistry without abandoning fundamentals, and why aligning with the right clients—not just more clients—changed everything. The discussion dives into what true lab–doctor partnerships look like, why trust is earned (not given), and how saying “no” can sometimes be the most powerful business decision you make. John also explains why single units matter just as much as full-arch cases, how education keeps technicians relevant, and why racing to the bottom on price is a losing game. Later, the conversation turns personal as John shares the inspiration behind his new solo podcast, Margins & Meaning—a storytelling-driven project created to document his journey, connect with technicians who feel alone, and leave something meaningful behind for the next generation. He opens up about legacy, creativity, fear, change, and why being heard matters just as much as having something to say. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: John Wilson.
T6C – Circuit diagrams: use of schematics, basic structure, Schematic symbols of basic components. T6D – Component functions: rectifiers, relays, voltage regulators, meters, indicators, integrated circuits, transformers, Resonant circuit, Shielding. 39:31
This episode explores the Leader-Member Exchange (LMX) theory, offering pharmacy technicians practical strategies to strengthen relationships with leaders, advocate for their goals, and leverage networking and mentorship to advance their careers. The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.
Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this episode, we're walking you through how refrigeration technicians can transition into leadership roles with Ben Boyer of The Arcticom Group. Ben covers the mindset shifts, skills development, and practical steps necessary for career advancement and shares personal anecdotes and essential advice on building confidence, conscious leadership, handling emotional responses, and continuous learning. This episode is packed with guidance and inspiration for any refrigeration technician looking to advance into a management or leadership role. In this episode, we discuss: (1:36) How to transitioning to a leadership roles (5:12) Handling emotions in leadership (9:49) How to ask for a promotion (20:43) Overcoming fear of public speaking (26:09) Personal development for tradespeople (36:37) How to build relationships with dispatch Helpful Links & Resources: Episode 286. Leadership Training for Technicians with Jim Pape of The Arcticom Group Episode 125: Next Generation Leadership and Management for HVACR Professionals w/ James Bailey Episode 187: Making The Leap From Technician To Service Manager - Learning Leadership Skills with Scott Farley of The Arcticom Group The Arcticom Group
Ready to upgrade from Technician to General Class and unlock HF privileges? Join our FREE YouTube video series: "Ham Radio General License Mastery" – the ultimate prep course for the FCC Amateur Radio General Exam! Based on the official 2023-2027 General Class Element 3 question pool (valid through June 30, 2027), we break down every subelement with crystal-clear explanations, real-world examples, and bite-sized lessons on key topics like antenna systems, propagation, electrical principles, safety, and operating procedures. No fluff – just what you need to ace the 35-question exam with confidence.Get Your License Manual Here - https://geni.us/7vLlwsK Become a supporter of this podcast: https://www.spreaker.com/podcast/ham-radio-2-0--2042782/support.
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes of WorkHero discuss the business side of HVAC with veteran technician and entrepreneur Greg Crumpton, the Vice President of Service Logic. Greg is an expert in mission-critical environments like data centers and hospitals. Greg shares his vast knowledge of the HVAC business, covering everything from financials and profit margins to building a solid team and breaking into specialized markets like liquid cooling. Expect to Learn: - How to calculate and interpret key financial metrics like EBITDA and Net Profit for HVAC businesses. - The importance of team culture and how to build a solid team in an HVAC business. - Key strategies for moving from working "in" the business to working "on" the business as an owner. - How to break into mission-critical work, including data centers and liquid cooling systems. - Tips for retaining top employees and building a culture of excellence within your company. Episode Breakdown with Timestamps: [00:00:00] - Introduction to the Episode [00:01:05] - Understanding EBITDA and Profit Margins in HVAC [00:03:51] - Transition from Technician to Business Owner [00:06:52] - Building a Strong Company Culture and Team [00:13:19] - Breaking into Mission-Critical HVAC Work [00:16:32] - Opportunities in Liquid Cooling and Direct Refrigerant to the Chip [00:20:57] - Closing Remarks and Contact Information Follow Greg Crumpton on: LinkedIn: https://www.linkedin.com/in/crumptonskilledtrades/ Instagram: https://www.instagram.com/gregcrumpton/?hl=en Facebook: https://www.facebook.com/gregcrumpton.airtight/ Company's Website: https://www.servicelogic.com/ Company's LinkedIn: https://www.linkedin.com/company/service-logic Follow Furman Haynes on: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/
Jay Goninen and Mark Wilson from WrenchWay, along with Dave Johnson from ASE, share an inside look at ASE Connects—a new community designed to strengthen the technician workforce. In this recorded webinar, they cover what ASE Connects is, how it connects shops and schools, plans to bring every school onto the platform, and an overview of the new Industry Data Exchange.View the slides & watch the full webinarAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Mark Wilson, WrenchWay, mark@wrenchway.com, & Dave Johnson, ASE, djohnson@ase.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City. Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/ LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday Almost three years after his last appearance, Rob Nazzal returns to Voices From the Bench, this time joined by Mike Alessio of Bonadent Dental Laboratory (https://bonadent.com/). The conversation dives deep into lab leadership, culture, transparency, and how data—when used the right way—can empower teams instead of policing them. Mike shares his 32-year journey with Bonadent, from starting as a pickup-and-delivery driver to leading the Danaren division, and explains how a family-owned lab has grown into a multi-location organization without losing its people-first culture. Rob and Mike unpack the realities of tracking productivity on the lab floor, the challenges of sharing metrics openly, and why transparency builds trust, alignment, and accountability when done with intention. The discussion shifts to quality vs. productivity, the difficulty of truly measuring “quality,” and why labs must lead with craftsmanship before numbers. They also explore how digital workflows, QC processes, and proactive communication with doctors impact remakes, efficiency, and relationships. On the sales side, Rob breaks down how icortica (https://www.icortica.com/voices) helps labs grow by focusing on existing customers, improving retention, and giving sales teams real-time insights into what conversations they should be having—right before they walk into an office. Mike and Elvis share firsthand experiences using icortica (https://www.icortica.com/voices), highlighting how real-time data, centralized notes, and smart alerts change the way sales reps prepare, prioritize, and perform. The episode wraps with a look at Bonadent's unique culture (including their famous converted Walmart lab), long employee tenure, and why investing in people, transparency, and the right technology is the real key to sustainable growth in today's dental lab landscape. If you want to grow your business, you need clear insight into what's happening inside your operation and across your customer journey. That's where Icortica comes in. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Special Guests: Mike Alessio and Rob Nazzal.
Send us a textSo many salon owners spend their time looking sideways instead of forward. They watch what everyone else is doing, copy systems, pricing, commission structures, and branding, and hope that if it worked for someone else, it will magically work for them, too.In this episode, we talk about why copying is one of the most dangerous habits in business. Not because learning from others is wrong, but because blindly copying skips the most important part: understanding your numbers, your values, your clients, and your vision.We break down why templates, playbooks, and “just follow this person” advice often fail, how copying becomes a shortcut for thinking, and why running someone else's business will never build confidence or long-term stability. We also talk about pricing, commission models, culture, AI, education, and why learning principles matter more than memorizing answers.If you want a salon that feels aligned, sustainable, and truly yours, this episode will challenge you to stop copying and start building.Your business should serve you, so that you can serve others.Borrow the principles. Build your own systems.Key TakeawaysCopying is often a shortcut for thinking.Templates don't replace understanding your own business.Blindly following others skips responsibility and learning.Pricing without knowing your numbers is dangerous.Being great technically doesn't mean you're ready to run a business.Borrow principles, not full systems.Culture becomes shallow when it isn't built on your own values.Copying guarantees you'll always be second best.Confidence comes from building something you understand.Small, intentional changes beat massive overhauls.Time Stamps00:00 – Welcome + why people copy 01:00 – Jen's opening take: have the conversation 05:00 – Todd's opening take: AI, tools, and base knowledge 10:00 – Why copying feels safer than deciding 13:00 – Pricing without knowing numbers is dangerous 15:00 – Technician skill ≠ business skill 17:00 – Why copying avoids responsibility 20:00 – Facebook advice vs real problem solving 22:00 – Copying skips learning 25:00 – Dunning-Kruger effect in business 28:00 – Borrow principles, not templates 30:00 – Cooking analogy: recipes vs techniques 32:00 – Discounts don't fix broken systems 35:00 – Copying creates a shallow culture 37:00 – You can only be second best when you copy 39:00 – What to ask instead of “what should I charge?” 42:00 – Build the business you want to work in 44:00 – Small changes > total overhauls 46:00 – Final thoughts: build your own pathLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
Ready to upgrade from Technician to General Class and unlock HF privileges? Join our FREE YouTube video series: "Ham Radio General License Mastery" – the ultimate prep course for the FCC Amateur Radio General Exam! Based on the official 2023-2027 General Class Element 3 question pool (valid through June 30, 2027), we break down every subelement with crystal-clear explanations, real-world examples, and bite-sized lessons on key topics like antenna systems, propagation, electrical principles, safety, and operating procedures. No fluff – just what you need to ace the 35-question exam with confidence.Get Your License Manual Here - https://geni.us/7vLlwsKBecome a supporter of this podcast: https://www.spreaker.com/podcast/ham-radio-2-0--2042782/support.
Dr. Marty Betts, a small animal practitioner in Charlottesville, VA, and Heather Hopkinson, a credentialed veterinary technician at North Carolina State University, join the podcast this week to explore the evolving role of veterinary technicians in practice. The conversation highlights their career journeys, their shared work on AVMA's Committee on Advancing Veterinary Technicians and Technologists, and real-world examples of how empowering technicians to work at the top of their scope improves efficiency, patient care, job satisfaction, and retention. It's a great episode, and we are excited to share it with you!Thank you to our podcast partner Hill's Pet Nutrition! You can find more information about Hill's Pet Nutrition at Hill's Pet Nutrition - Dog & Cat Food Transforming Lives and Hill's Vet - Veterinary Health Research, Practice Management Resources.Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.orgFollow us on social media @AVMAVets #MyVetLife #MVLPodcast
Ready to upgrade from Technician to General Class and unlock HF privileges? Join our FREE YouTube video series: "Ham Radio General License Mastery" – the ultimate prep course for the FCC Amateur Radio General Exam! Based on the official 2023-2027 General Class Element 3 question pool (valid through June 30, 2027), we break down every subelement with crystal-clear explanations, real-world examples, and bite-sized lessons on key topics like antenna systems, propagation, electrical principles, safety, and operating procedures. No fluff – just what you need to ace the 35-question exam with confidence.Get Your License Manual Here - https://geni.us/7vLlwsKBecome a supporter of this podcast: https://www.spreaker.com/podcast/ham-radio-2-0--2042782/support.
Ready to upgrade from Technician to General Class and unlock HF privileges? Join our FREE YouTube video series: "Ham Radio General License Mastery" – the ultimate prep course for the FCC Amateur Radio General Exam! Based on the official 2023-2027 General Class Element 3 question pool (valid through June 30, 2027), we break down every subelement with crystal-clear explanations, real-world examples, and bite-sized lessons on key topics like antenna systems, propagation, electrical principles, safety, and operating procedures. No fluff – just what you need to ace the 35-question exam with confidence.Get Your License Manual Here - https://geni.us/7vLlwsKBecome a supporter of this podcast: https://www.spreaker.com/podcast/ham-radio-2-0--2042782/support.
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes discuss the business side of HVAC with veteran technician and entrepreneur Greg Crumpton, the Vice President of Service Logic. Having built and sold his own HVAC business, Greg shares invaluable advice for technicians considering the leap into business ownership. Starting as a technician, he rose through the ranks to service manager, general manager, and eventually founded and sold his own HVAC company. This episode focuses on financial literacy, cash flow management, invoicing, and the crucial mindset shifts needed for success as a contractor-turned-owner. Expect to Learn: - Why understanding finances is the cornerstone of starting an HVAC business. - How to price your services correctly and avoid undercharging. - The importance of cash flow, invoicing terms, and collection strategies. - Common mistakes new business owners make — and how to avoid them. - How automation and process improvements can streamline billing and improve profitability. Episode Breakdown with Timestamps: [00:00:00] – Introduction to the Episode [00:00:59] – Greg's Background and the Technician-to-Owner Journey [00:05:09] – Learning the Financial Side of Business [00:09:42] – Pricing, Margins, and Knowing Your Costs [00:13:03] – Invoicing Strategy and Payment Terms [00:17:18] – Automation and Delegation in Billing [00:19:02] – Setting a Competitive Hourly Rate [00:21:52] – Gross Margin vs. Net Profit (EBITDA) Follow Greg Crumpton on: LinkedIn: https://www.linkedin.com/in/crumptonskilledtrades/ Instagram: https://www.instagram.com/gregcrumpton/?hl=en Facebook: https://www.facebook.com/gregcrumpton.airtight/ Company's Website: https://www.servicelogic.com/ Company's LinkedIn: https://www.linkedin.com/company/service-logic Follow Furman Haynes on: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/
Referrals are still the #1 growth channel in home services — but most contractors treat it like hope marketing.In this episode, John Wilson sits down with Murphy Nadauld (ReferPro) to break down how the best operators turn word-of-mouth into a systematic, trackable, ROI-positive referral engine.They unpack why 83% of customers are willing to refer, yet only 29% actually do — and the three levers that close the gap: awareness, attribution, and automated rewards.You'll learn how top HVAC, plumbing, electrical, roofing, and restoration companies:Activate referrals directly through technicians in the homeBuild a B2B “affiliate army” (realtors, plumbers, inspectors, restoration partners)Tier incentives by job value so referrals scale without blowing up CACUse attribution and automation to make referrals predictable — not randomIf you're a contractor owner who wants referrals on demand, not vibes, this episode is your blueprint.In This Episode, We Cover:The referral gap: why customers want to refer but don'tThe 3-part referral system: Awareness → Attribution → RewardsHow “power referrers” actually emerge (and why spend ≠ referrals)Technician-driven referrals: QR codes, NFC, truck signage, leave-behinds
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREToday, Jeff get's to catch up with Lisa Coyle and Sam Freeman from Promotive. They discuss the challenges of recruiting and retaining automotive technicians and service advisors. The team explores why job hopping is often misunderstood, saying that it's frequently due to industry conditions rather than technician performance. They highlight the importance of building mentorship and supportive shop cultures, revealing how both technicians and advisors benefit from ongoing training and honest communication. Timestamps:00:00 Changing Hiring Dynamics09:17 "Diagnostic Tech Misalignment"14:45 Employee Growth and Retention Strategies19:06 "Show Me the Proof"22:23 "Workplace Dynamics and Expectations"26:34 "Underpaid Service Advisors Debate"32:14 "Bridging Advisor-Technician Divide"37:29 "Incentivizing Flat Rate Pay Notifications"42:30 "Harbor Freight Tools Debate"50:42 "Be the Person Who Inspires"57:07 "Flat Rate Payment Inequity"01:00:50 "Consumer Expectations and Instant Gratification"01:04:12 "Treat Others with Courtesy"01:08:42 "Top Accomplishment Interview Question"01:14:57 "Qualified Teachers Matter" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
In this epiosde, Andrew Walker, Founder and CEO of Under Hood Insights, shares how his experience as a master automotive technician inspired AI powered tools and a new training platform designed to address the skilled trades shortage.
Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City. In this episode, Elvis and Barb sit down with Dr. Miles Cone, a prosthodontist whose path into dentistry is anything but traditional. From a childhood obsession with dinosaurs and living out of his Jeep, to serving in the Army and becoming a CDT, Dr. Cone shares how persistence, humility, and an appreciation for the lab side of dentistry shaped his career. Along the way, he opens up about failing the CDT exam, learning the true value of dental technicians, and why collaboration—not ego—is the key to better patient outcomes The conversation also dives deep into photography, storytelling, and seeing dentistry as both science and art. Dr. Cone explains how discovering dental photography transformed not only how he documents cases, but how he connects with patients and technicians alike. He and Barb and Elvis discuss raising your skills by putting your work out there, ignoring the trolls, and using critique to grow. The episode wraps with a preview of Dr. Cone's upcoming Ivoclar presentation at Lab Day Chicago (https://lmtmag.com/seminars/hiding-in-plain-sight-creating-fake-teeth-for-real-people-in-the-age-of-cosmetic-cliche), where he and technician Janelle will show how dentures and removables can be “hidden in plain sight” when done with intention, artistry, and respect for the entire dental team. A new year is the perfect time to reset, refocus, and set your dental business up for success. January isn't just about new goals—it's about working smarter with efficient, reliable systems that keep production running smoothly and predictably. Roland DGSHAPE milling solutions (https://www.rolanddga.com/products/dental/dwx-series) deliver the consistency and automation labs depend on to control costs, reduce remakes, and maximize every hour. With trusted Japanese engineering and mills like the DWX-53DC (https://www.rolanddga.com/products/dental/dwx-53dc-5-axis-dry-dental-milling-with-automatic-disc-changer) working even when you're not, you spend less time fixing problems and more time growing your business. Start the year strong with solutions built for productivity and profitability. That's the Roland DGSHAPE difference. Learn more at rolanddental.com Special Guest: Dr. Miles Cone.
Send us a textWe see so many salon owners who are busy every day but still feel stuck. They're cleaning, reorganizing, researching, scrolling, and “preparing,” yet nothing meaningful seems to change. The problem isn't effort. The problem is direction.In this episode, we talk about momentum and what actually moves the needle in your business. We break down why busy work feels productive but rarely compounds, why indecision often disguises itself as preparation, and how small, boring decisions create far more progress than flashy ones.We share real examples from our own journey, from complicated booking systems and tree-named stylist levels to endless research on vacuums, software, and tools that ultimately don't matter. Momentum isn't built through perfection. It's built through action, testing, and refining.Your business should serve you, so that you can serve others. Momentum comes when you stop waiting for certainty and start making decisions that actually shape your future.Key TakeawaysBusy work creates motion, not momentum.Momentum is built through decisions, not perfection.Simple systems outperform creative but confusing ones.Endless research often hides fear of commitment.Owners must make the uncomfortable decisions others can't.Reputation and culture compound faster than tactics.Boring work usually produces the biggest growth.Systems don't need to be perfect to be powerful.Indecision is more expensive than mistakes.Momentum grows when action replaces hesitation.Time Stamps00:00 — Welcome + defining momentum 01:00 — Jen's opening take: simple booking beats creative systems 03:00 — Todd's opening take: sunk cost fallacy 05:00 — Why busy ≠ progress 07:00 — Technician vs entrepreneur mindset 09:00 — The danger of endless research 11:00 — Social media consumption vs real work 13:00 — What momentum actually creates (clients + hiring) 15:00 — Reputation and culture compound 17:00 — Shortcuts vs long-term leadership 19:00 — Boring work builds businesses 21:00 — Indecision disguised as preparation 23:00 — Decisions only owners should make 25:00 — Systems, standards, and consistency 27:00 — Discomfort is part of momentum 29:00 — Final thoughts + new year momentumLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website
In this epiosde, Andrew Walker, Founder and CEO of Under Hood Insights, shares how his experience as a master automotive technician inspired AI powered tools and a new training platform designed to address the skilled trades shortage.
Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses This episode is another of our "Morning Coffee" sessions inside our Refrigeration Mentor Community with longtime refrigeration professionals Andrew Freeburg and Erik Holland, discussing challenges and solutions for the refrigeration workforce. We share experiences and insights into technician shortages, training new technicians, and the evolving landscape of refrigeration. We also get into a technical deep dive on oil analysis, detailing how to read lab reports, assess moisture, contaminants, and acidity in refrigeration systems. Interested in joining the next meetup live? Join our FREE Refrigeration Mentor Community today. In this episode, we discuss: -Challenges in the refrigeration industry -Importance of mentorship in the trades -Training and knowledge sharing -Global perspectives on refrigeration -Hands-on troubleshooting tips -Refrigeration safety and efficiency -Career opportunities in refrigeration -Understanding oils in compressors -Refrigeration oil analysis -Moisture control -Analyzing oil samples -Refrigeration preventive maintenance strategies
Dave Palumbo and Chris Aceto reunite for an all-new episode of Heavy Muscle Radio, bodybuilding's longest running weekly podcast. Chris returns from his vacation in Puerto Rico, and talks about why PR is amazing (and why he would potentially move there). Chris talks about his time at Gold's Gym Venice, where he earned the nickname "The Technician" - and all that went into his 15 hour days at bodybuilding's hardcore Mecca of the 90's. Plus, Dave and Chris discuss who would be in their top-10 of bodybuilders of the last decade, and why the mentality of the likes of Phil Heath and Jay Cutler truly set them apart from the rest. It's Heavy Muscle Radio, on RXMuscle
Service Business Mastery - Business Tips and Strategies for the Service Industry
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The holidays change everything. Customers are more patient. Mistakes get forgiven. Standards quietly soften. Then January hits...and all of that disappears. In this episode of Windshield Time, Chris Elmore and Noel Tarter break down what technicians experience every year but rarely talk about: the holiday hangover. Not the fun kind. The professional one. You'll learn: Why customer behavior shifts sharply after the holidays How financial stress and overspending show up in service calls Why techs feel more pressure, frustration, and urgency in January How lowered holiday standards create post-season problems Why awareness—not effort—is the key to resetting successfully This episode isn't about pushing harder. It's about understanding the environment you're walking into, so you don't take customer behavior personally, lower your standards, or burn yourself out trying to fight reality. Professionals don't guess. They adjust.
Keith Smith, writer and visual storyteller of Straight Up Living, shares how he turned his ability to speak “technician” into spreading positivity in the automotive industry through his short film “From Bay Floors to Backroads.” In this episode, Keith walks us through his career as a technician, how he dove into filmmaking, and why he felt compelled to create uplifting visual content in an industry often surrounded by negativity.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Keith Smith, Straight Up Living, thekeithesmith@gmail.comLinks & ResourcesGet notified of new episodes --> Join our email listFrom Bay Floors to Backroads videoAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Join Ivoclar (AND US!) this February at LMT Lab Day in Chicago. Ivoclar will be offering 16 different educational lectures over the three-day event, giving dental professionals plenty of opportunities to learn, connect, and grow. Visit labday.com/Ivoclar to view the full schedule and register, and be sure to stop by and see the Ivoclar team in the Windy City. Come see and talk to Elvis and Barb at all these amazing shows coming up in 2026 * Vision 21 in Las Vegas Jan 15-17 https://www.nadl.org/nadl-vision-21 * Cal-Lab Association Meeting in Chicago Feb 19-20 https://cal-lab.org/ * LMT Lab Day Chicago Feb 19-21 https://lmtmag.com/lmtlabday * Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ * exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week we sit down with Stuart Steinbock for a wide-ranging conversation that blends dental industry history, innovation, and personal resilience. As a fourth-generation member of the Steinbock family, Stuart shares the origin story of Whip Mix (https://whipmix.com/)—from an egg beater with patented features to a global dental manufacturer—and his own unlikely path into the family business, including international expansion, lean manufacturing, and product development that helped shape how labs think about efficiency and quality The conversation follows Stuart's journey beyond Whip Mix into startups, direct-to-consumer aligners, 3D printing with Carbon (https://www.carbon3d.com/), pandemic-era manufacturing, and running a high-volume orthodontic lab, before landing at Digital Dental (https://www.digitaldental.com/) as president. Along the way, Stuart offers candid insights on entrepreneurship, digital workflows, ortho vs. restorative mindsets, leadership through change, and the human side of the dental industry—ending with a powerful personal update on family, recovery, and finding balance after adversity Special Guest: Stuart Steinbock.
Send us a textShow Notes: If you've been paying attention to collision industry news lately, it can feel like every headline is yelling at you to brace for impact.
This week, we dive deep into the evolving world of digital dentures with George Cowburn, along with denturist Robert MacLeay and digital designer Kaylee Jilbert. George shares his unconventional path from engineering into dentures, the early challenges of bringing CAD/CAM into removables, and why his company Perfit has evolved into Lab Pilot (https://www.labpilot.net/)—a cloud-based approach designed to meet labs and denturists where they are, not where software companies wish they'd be. Robert and Kaylee bring the real-world perspective, explaining how combining analog fundamentals with digital design unlocked predictable, better-fitting dentures and titanium partial frameworks that actually snap into place. From monolithic milled partials to same-day digital relines and cloud-based CAM without subscriptions, this conversation explores how “trad-digital” workflows could finally make digital dentures accessible, scalable, and practical for everyday labs—without sacrificing fit, function, or sanity. Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology (https://www.follow-me-tech.com/) to bring the Ivotion Denture System (https://www.ivoclar.com/en_us/products/digital-processes/ivotion) into the HyperDent CAM (https://www.follow-me-tech.com/hyperdent/) workflow. That's right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent. And it gets better: you'll first see this powerful workflow available on the Roland DWX-53 series mills (https://www.rolanddga.com/products/dental/dwx-53d)—already a staple in so many labs—as well as the Imagine iMills (https://www.imagineusa.com/legacy/s/mills/imill). If you've been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open. Get ready—HyperDent is about to change the way you mill Ivotion. Special Guests: George Cowburn, Kaylee Jilbert , and Robert MacLeay .
Send me a question or story!I asked a few of my vet friends what "derm gifts" they received in 2025. I loved their answers and wanted to share them on our final episode of the podcast this year!1. More confidence in cytology2. Comfort in using new tools and innovations3. Improving client communication and utilization of staff4. Treating dermatology like a puzzle you have to put together5. Prioritizing referral for allergy testing and immunotherapyAnd mine... be curious and collaborate!Thanks for another wonderful year of podcasting! Can't wait to see what 2026 has to bring.00:00 – Intro01:55 – Derm Gifts of the Year02:26 – Gift 1: Improving Confidence in Cytology04:33 – Gift 2: Becoming Open to Try New Things06:11 – Gift 3: Learning More About Client Communication09:28 – Gift 4: Realizing Derm is a Puzzle12:08 – Gift 5: Being Thoughtful When Referring Immunotherapy15:27 – Gift 6: Remaining Curious and Collaborative18:52 – Outro
Thanks to our partners Promotive and Wicked FileTraining might be the most misunderstood investment in the auto-repair industry — and one of the most expensive when done wrong.In this week's episode of Business by the Numbers, Hunt Demarest, CPA with Paar Melis & Associates, sits down with David Boyes, President of Today's Class, to unpack why so many training programs fail, how to actually measure technician growth, and what modern training looks like in the era of mobile learning, data tracking, and personalized development paths.From eliminating wasted classroom hours to using data-backed insights to assign work more intelligently, this episode reveals what separates shops that get real ROI from training… from those burning thousands on ineffective education.Whether you're trying to develop apprentices, sharpen your A-techs, or build a learning culture that your entire team buys into, this episode gives you the roadmap.This episode is a must for shop owners, service advisors, training managers, and anyone responsible for technician development or operational performance.What you'll discover…(03:00) The evolution of training methods (05:08) The false assumption shop owners make when they “check the box” by sending someone to class(06:00) Why broad, general classes often fail and how personalization changes everything(09:00) How data reveals technician strengths, weaknesses, and readiness for advanced courses(12:44) What “daily, 3–5 minute micro-training” looks like and why it works(17:15) The “soft ROI” shops miss: engagement, retention, and knowledge-sharing culture(20:00) Why your techs “don't want training” and what shop owners are doing wrong(24:05) Should shops pay techs for training? Or position it as part of the job?(26:00) How data can reshape dispatching and technician workload(27:25) Can older techs adapt to micro-learning and app-based training?Thanks to our partner PromotiveIt's time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our Partner WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comText Paar Melis @ 301-307-5413Download a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network:
Gene Peroni, founder and president at Peroni Portfolio Advisors, expects a "broad-based, well-balanced market advance" with a number of sectors and themes doing well in 2026. Peroni expects the small- and mid-cap advance that we have seen late this year to become full-blown leadership in the new year, but he's not down on large-caps either, putting a target of 53,000 on the Dow Jones Industrial Average for the year, which would represent roughly a 10 percent gain. He is concerned about heightened volatility, but does not see any oversized drawdowns in the offing. Bob Doll, chief investment officer at Crossmark Global Investments, returns to the show to put his forecasts from a year ago up to scrutiny. In a long career on Wall Street, Doll has become known for making 10 annual predictions — and he will unveil his forecasts for 2026 on the first show of the new year — and it looked in the middle of 2025 that his picks were all going to be on the money. The end of the year put a wrench into those plans, but he explains why and where things turned. Allison Hadley discusses a study done for Howdy.com based on a search that has been rising dramatically in popularity on Google, about "Is college worth it?" The survey found that holders of computer science degrees overwhelmingly felt that college was worth the expense, but a shrinking number of people think that degrees will be as valuable in the future, with many noting that artificial intelligence reduces the need for formal education.
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with the one... the only.... Eric the Car Guy! His YouTube Channel has impacted millions of technicians over the years and one of those was the host of this podcast...Jeff. Today, they talk about Eric's story from dealership technician to YouTuber, highlighting the setbacks that shaped his career and his drive to empower others. They also discuss the challenges facing today's automotive industry, including the need for mentorship and apprenticeship programs, common misconceptions about flat rate pay, and the importance of valuing technicians as professionals. Timestamps: 00:00 Introduction – Eric's Early Shop Life & Pay Structures02:05 Flat Rate, Shop Culture, and Getting Fired07:36 The Legend Coupe Story & Being Let Go Over $90013:00 Teaching Himself Video and Moving into YouTube19:37 Giving Away the “Secrets” & Empowering Customers24:13 Burnout, Losing the Shop, and Starting Over33:35 Dealing with Haters & The Power of the Audience39:18 Building a Community & Inspiring the Next Generation46:05 Apprenticeships, Mentorship, and Industry Change54:10 The Problem with Flat Rate Pay & Technician Expectations1:02:30 Self-Taught vs. Formal Mentorship in Automotive1:10:03 What's Next for Eric The Car Guy? Future Content & Inspiration1:15:54 Final Reflections and Advice for Aspiring Techs Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
We're coming to you live from NOLA Lab Fest with two very different, but equally nerd-worthy conversations. A HUGE THANKS to Aidite North America (https://www.aidite.com/) that has made this all available. Go show them some serious love. First up, Elvis sits down with Rik Jacobs from Novenda Technologies (https://www.lake3d.com/) to talk about a truly disruptive production-scale 3D printer that can print multi-material and multi-color—at the same time. We dive into voxel-based printing, integrated hard/soft gradients, no supports, water-soluble wax, massive denture and night guard output, and why centralized production labs should be paying very close attention to what Novenda is building next. Then we switch gears and catch up with Jess Gray, whose career journey is a masterclass in saying “yes,” learning fast, and building something special. From front desk at Aspen to running a rapidly growing in-house lab in the Finger Lakes region, Jess walks us through analog-to-digital dentures, Exocad self-education, facial scanning for All-on-X, in-office workflows, team building, and what it really takes to scale a lab while still loving the bench. This episode is packed with inspiration, tech talk, and real-world lab ownership lessons you don't hear every day. Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology (https://www.follow-me-tech.com/) to bring the Ivotion Denture System (https://www.ivoclar.com/en_us/products/digital-processes/ivotion) into the HyperDent CAM (https://www.follow-me-tech.com/hyperdent/) workflow. That's right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent. And it gets better: you'll first see this powerful workflow available on the Roland DWX-53 series mills (https://www.rolanddga.com/products/dental/dwx-53d)—already a staple in so many labs—as well as the Imagine iMills (https://www.imagineusa.com/legacy/s/mills/imill). If you've been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open. Get ready—HyperDent is about to change the way you mill Ivotion. Special Guests: Jess Gray and Rik Jacobs.
Ford's CEO says 5,000 technician jobs are sitting open—and that's just the beginning. In this episode of Ratchet+Wrench Radio, Christine Schaffran talks with Repairify's Chief Transformation Officer, Keith Crerar, about the skills shortage, the rise of ADAS complexity, and the real-world technology helping shops stay ahead. From AI to change management to technician training, Keith breaks down what shop owners must do now to stay competitive—and safe.
The future of TA is changing quickly, and leaders who embrace adaptability, data and technology are setting the pace. Host Ryan Dull sits down with Daja Davis, Director of Talent Acquisition at Avis Budget Group, to explore her career journey, the transformation of Avis Budget Group's hiring strategy, and the mindset required for long-term success in TA. They discuss Daja's non-linear path from retail to admissions to automotive recruiting, how she leads high-volume hiring across the Northeast and Central regions, and the innovations shaping their TA function today.Key Takeaways:00:00 Introduction.02:30 Daja describes her path from retail to TA and her passion for recruiting.04:25 Avis Budget Group is a global mobility provider with a large regional TA structure.05:54 TA transformation centered on process, people and technology.08:06 This year's TA priorities focus on consistency, fulfillment, experience and retention.10:10 Technician hiring surged after strengthening organization and pipeline management.12:06 A focus on urgency led to structured outreach and faster interview scheduling.13:11 Growth isn't always vertical — lateral moves can unlock bigger opportunities.14:25 The future of recruiting focuses on adaptability and embracing change.Resources Mentioned:Daja Davishttps://www.linkedin.com/in/dajadavisAvis Budget Group | LinkedInhttps://www.linkedin.com/company/avis-budget-groupAvis Budget Group | Websitehttps://www.avisbudgetgroup.com/"Miles" - Avis Budget's AI chat toolhttps://www.avisbudgetgroup.jobs/This episode is brought to you by Sagemark HR.Sagemark HR can help you:✔ Improve your talent practices and make better, more informed people decisions.After 20+ years of experience leading Recruiting and Talent Acquisition across a wide variety of industries, I've seen enough hires (over 100,000 to date) to know that hiring decisions truly can make or break an organization.✔ Identify opportunities to not only improve your talent practices, but also delivering tangible business results.We understand every organization is different, and there's no one-size-fits-all magic solution. So we listen first and identify the gaps and sticking points in your current process before ever recommending a solution.✔ Bridge the gap from “traditional” to modern recruiting, without the painful learning curve.We believe recruiting, talent, and HR technology is a deep well of untapped business potential, and our mission is to help you identify and implement those hiring tools in a way that works for you.If you're interested in learning more, you can reach me at:www.sagemarkhr.com✉ ryan.dull@sagemarkhr.com#Talent #Recruiters #Recruiting
A Special THANKS to Aidite North America for allowing the podcast to record at Nola LabFest. GO SHOW THEM SOME LOVE! aidite.com Duff Wilson's journey in dental technology is anything but typical. From getting thrown into high-volume removable work at a major lab in the early '90s to opening Wilson Dental Lab out of his home and building a lean, relationship-driven business, Duff's story is rooted in grit, loyalty, and doing things the right way—even when it's hard. Along the way, he shares how mentorship, state lab associations, and taking care of people shaped his career, including helping other technicians start their own labs and building a South Carolina–based milling center to support small labs. The conversation dives deep into the evolution of digital dentistry, zirconia, milling centers, design services, and why relationships—not products—are what truly matter in this industry. Duff explains how trust and support led him to work closely with Aidite (https://www.aidite.com/), why being lean is the key to longevity, and how redefining success after a life-changing health scare helped him create a sustainable lab, a better lifestyle, and a clear path for the next generation of technicians Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology (https://www.follow-me-tech.com/) to bring the Ivotion Denture System (https://www.ivoclar.com/en_us/products/digital-processes/ivotion) into the HyperDent CAM (https://www.follow-me-tech.com/hyperdent/) workflow. That's right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent. And it gets better: you'll first see this powerful workflow available on the Roland DWX-53 series mills (https://www.rolanddga.com/products/dental/dwx-53d)—already a staple in so many labs—as well as the Imagine iMills (https://www.imagineusa.com/legacy/s/mills/imill). If you've been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open. Get ready—HyperDent is about to change the way you mill Ivotion. Special Guest: Duff Wilson.
Kendra chats with Cassie Panning, CVT, VTS (Nutrition), about the application process for The Academy of Veterinary Nutrition Technicians. With the 16th, and final, VTS Academy episode we find some fresh, new application changes. How long do we need to be working specifically in nutrition to be eligible? Can large animal technicians complete this process? What is the optimal working environment? Listen in and find out how you can be a part of this amazing academy!
Send us a textIn this final episode of our Intangible Assets series on Exit Insights, host Darryl Bates-Brownsword is joined by Kevin Harrington to explore the asset that brings everything together: scale.Together, they unpack:Why building a scalable business is essential – even if you never plan to expandHow most business owners fall into the “technician trap”The six intangible assets that must be developed before scale becomes possibleWhat it takes to shift from working in the business to working on the businessHow owner-dependence limits value, options, and exit pathsWhy scalability creates freedom, flexibility, and long-term choiceThis episode is a must-listen for SME owners wanting to future-proof their business, create transition options, and build a company that runs like a true asset – not a job.If you've found this series valuable, don't forget to subscribe. And if you'd like to chat over a coffee about how this applies to your business, Darryl and Kevin are just a message away.
Lew Olivier, Director of Outreach at the MN State Transportation Center of Excellence, joins us to discuss growing the next generation of technicians. Lew explains how events like Nitro-X spark student interest in technical careers, what shops can do as a first step to get involved with schools, and how small actions today can have a lasting impact on the technician workforce.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Lew Olivier, MN State Transportation Center of Excellence, llewellyn.olivier@dctc.eduLinks & ResourcesGet notified of new episodes --> Join our email listNitro-X Summer CampsInvesting in the Future: Measuring Employer ROI in Early Talent DevelopmentAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
In this episode, Paul talks about how important it is to have NEC and other construction standards readily available when doing installations or inspections. In fact, making sure you are doing it right the first time sends a message to the customer that you know what you are doing and to the inspector that you are the best in the business. Without a tailored AI model designed for all trades, we can ensure you get the right results fast and accurately while in the field and on the job. Give TradeHog.Net a TRY for free and ask the HOG any questions you want. Listen as Paul Abernathy, CEO and Founder of Electrical Code Academy, Inc., the leading electrical educator in the country, discusses electrical code, electrical trade, and electrical business-related topics to help electricians maximize their knowledge and industry investment.If you are looking to learn more about the National Electrical Code, for electrical exam preparation, or to better your knowledge of the NEC, then visit https://fasttraxsystem.com for all the electrical code training you will ever need by the leading electrical educator in the country with the best NEC learning program on the planet.Become a supporter of this podcast: https://www.spreaker.com/podcast/ask-paul-national-electrical-code--4971115/support.
This week we welcome back the dynamic duo of digital dentistry, Blake Roney and Patrick Dewey from S.I.N. 360 (https://sin360.us/) (Simplicity • Innovation • Nanotechnology) for a massive deep dive into implants, photogrammetry, and the ever-evolving world of full-arch workflows. Since their last visit in 2022, Blake has gone from new kid on the block to full-blown Exocad (https://exocad.com/) educator, and Patrick breaks down how S.I.N. has doubled down on innovation across implants, CAD/CAM, and photogrammetry. The guys walk us through the new Versalis implant line (https://sin360.us/versalis/), why one connection for all indications is a big deal for labs, and how S.I.N. is pushing efficiencies for high-volume, complex full-arch clinicians. Then comes the star of the show: the MicronMapper (https://sin360.us/micronmapper/)—a lighter, faster, more accurate photogrammetry system that doesn't just capture implants but verifies manufacturing accuracy, scans soft tissue, and reduces surgical guesswork. Blake breaks down real-world accuracy numbers, what RMSE actually means, why intraoral scanners aren't cutting it for full-arch, and how FitCheck is saving labs from misfires, wasted zirconia, and bad days. They also reveal the newest frontier: Tissue Mapper, a photogrammetry-based, scanner-free workflow that pulls bite, tissue, and implant data without fiducials or messy post-op scans. It's nerdy, innovative, and ridiculously cool for the high-volume teams ready to level up. If you love accuracy, numbers, full-arch workflows, or just really good dental tech nerding — this is your episode. Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Big news is coming your way in the world of CAM. Our friends at Ivoclar have teamed up with FOLLOW-ME! Technology (https://www.follow-me-tech.com/) to bring the Ivotion Denture System (https://www.ivoclar.com/en_us/products/digital-processes/ivotion) into the HyperDent CAM (https://www.follow-me-tech.com/hyperdent/) workflow. That's right—your favorite pre-shaded, two-layer Ivotion discs, the ones that let you design and mill a complete denture in one seamless process with no bonding and no mess, are now moving beyond closed systems. Thanks to this new partnership, Ivotion can finally be milled on open machines through HyperDent. And it gets better: you'll first see this powerful workflow available on the Roland DWX-53 series mills (https://www.rolanddga.com/products/dental/dwx-53d)—already a staple in so many labs—as well as the Imagine iMills (https://www.imagineusa.com/legacy/s/mills/imill). If you've been waiting for a faster, cleaner, more flexible way to produce full dentures, this is it. Ivoclar and FOLLOW-ME! just made the future of denture manufacturing wide open. Get ready—HyperDent is about to change the way you mill Ivotion. Year-end chaos is here. Labs are slammed, deadlines are brutal, and mistakes are not an option. That's when dental technicians rely on the one thing that never quits: https://www.rolanddga.com/applications/dental-cad-cam. The DWX-53DC (https://www.rolanddga.com/products/dental/dwx-53dc-5-axis-dry-dental-milling-with-automatic-disc-changer) is a true workhorse—24-hour automated milling that keeps your lab running, your overhead down, and your ROI up. No redos. No downtime. Just consistent, precise results. Built on decades of Japanese engineering, Roland delivers the reliability that keeps labs sane, profitable, and on schedule. Finish the year strong with the mill you can trust. Choose Roland DGSHAPE. Precision. Reliability. Performance. Learn more at rolanddga.com Special Guests: Blake Roney and Patrick Dewey.
T5D – Ohm's Law, Series and parallel circuits. 39:07
Following a week of exciting mid-week fixtures, the Final One Standing returns. Ger Gilroy, Mick McCarthy, David Wilson and Shane Hannon are here to unpack the upcoming fixtures in the Premier League and who they are picking to stay in the game. Final One Standing is brought to you by Off The Ball. 18+ see gamblingcare.ie
Welcome to another episode of Freedom In Five Minutes! I'm Kevin, team member here at Pro Sulum, and today we're diving deep into the lessons from "The E-Myth Revisited" that business owners STILL fail to grasp in 2025—and it's costing them everything. What You'll Learn in This Episode: The Brutal Reality: With private payrolls dropping 32,000 jobs in November 2025 (led by small business cuts), rising costs crushing operations, and business owners hitting burnout faster than ever, the E-Myth lessons have never been more relevant. Yet most entrepreneurs are STILL making the same fatal mistakes Michael Gerber warned about decades ago. The E-Myth Lessons Still Breaking Businesses:
This week, we sit down with Seth Smith, founder of the rapidly growing lab software company Greatlab.io (https://www.greatlab.io/), and Ryan Alexander from Vitality Dental Arts (https://www.vitalitydentalarts.com/), who's been living the GreatLab life since May and has plenty to say about it. Seth shares the long, winding road from e-commerce to dentistry, to clear aligners, to scanners, and finally to building what he hopes becomes the most modern, integrated, and speed-driven LMS in the industry. He talks workflow obsession, eliminating downloads, killing paper dockets, listening to lab pain points, and why he's visited over 100 labs (and keeps going). Ryan brings the real-world perspective from a 100-tech lab that went through multiple LMS transitions before landing on GreatLab. He explains how their booking teams shrank, inbound calls dropped by 50%, audits disappeared, and technicians suddenly found computers they “didn't have” once the system made their jobs easier. From the CRM that kills phone tag to ScanHub pulling every scanner into one feed, Ryan breaks down exactly what changed on the bench, in customer service, and across production. We also dig into bad scans (yes, 20% of them), doctor communication, automatic file routing, task automation, shipping integrations, data migration fears, and why some labs should not switch systems unless they're truly ready to modernize. If you've ever wondered what a cloud-based, automation-heavy, lab-built-from-the-ground-up LMS looks like—or why another lab described GreatLab as “a Ferrari while everyone else is a Civic”—this episode lays it all out. Learn more or request a demo: greatlab.io Find them in Vegas at NADL Visions (https://www.nadl.org/nadl-vision-21) and in Chicago at Lab Day (https://lmtmag.com/lmtlabday)! Happy Holidays from Ivoclar! As the year comes to a close, all of us at Ivoclar want to extend our heartfelt gratitude to the incredible Voices From the Bench community. Thank you for your partnership, your trust, and the support you've shown throughout the year. From our Ivoclar family to yours, we wish you a joyful, healthy, and safe holiday season. May your days be merry, your nights be bright, and your smiles shine like freshly fallen snow. Ho, ho, ho — Happy Holidays from Ivoclar! Elvis and Barb are gearing up for their chat with the HyperDent Dude himself, Jordan Greenberg from FOLLOW-ME! Technology (https://www.follow-me-tech.com/). At LabFest, Elvis found out that every hyperDENT (https://www.follow-me-tech.com/hyperdent/) license comes with Template Editor Lite — a built-in feature that lets you make safe, customized tweaks to your milling strategies. Whether you want to prioritize surface quality or speed, this tool gives you the control to fine-tune your results while FOLLOW-ME! keeps everything validated and reliable. Because in the end, us lab techs love to tinker — and hyperDENT makes it easy to choose your own CAM-venture. Special Guests: Ryan Alexander and Seth Smith.
Eric, Jeff, Styles, Sheek, Jadakiss and Technician the DJ got together on the Rock the Bells Cruise for a LIVE SHOWCAST, breaking down the 1990 comedy starring Kid 'n Play, Full Force, Martin Lawrence, Tisha Campbell and Robin Harris. We debated how much high school house parties needed good music, why Martin Lawerence kept getting the short end of the stick, which character peaked in high school, if you could ever get over being known for bad breath and so much more! PLUS: Karate Man, Tom Cruise or Billy Ocean and Rosenthal, Rosenthal & P!!! Learn more about your ad choices. Visit podcastchoices.com/adchoices