Podcasts about Technician

Today I'm joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1. Cox Automotive - Discover what's driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: https://carguymedia.com/464vOfw 2. DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ http://www.DLRdmv.com/CDG , use code POD30 to claim your free month today. 3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That's where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co Get your own copy of Ed Roberts book "Mile One: An Endless Journey to Effective Leadership" here: https://a.co/d/iC7TKZd or visit his website at https://mileoneleadership.com/ Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠ Dealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠ Fix your dealership's social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠ For industry vendors: Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠ Topics: 00:41 Why is culture so important? 03:30 How did Ed achieve success? 06:11 Overcoming homelessness: key lessons? 12:51 Building a strong team how? 18:30 Most effective training programs? 33:24 Benefits of mobile service? 34:47 Improving technician communication skills? 40:03 Do recalls help retention? 54:07 Best continuous improvement strategies? Car Dealership Guy Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Ever wonder what your cat is really trying to tell you? Our next Purr Podcast guest is Tabitha Kucera, a Veterinary Technician Specialist in Behavior, Certified Cat Behavior Consultant, and founder of Chirrups and Chatter. Tabitha is an international speaker, educator, and advocate for feline welfare, known for helping caregivers and veterinary teams better understand cat behavior and enrichment. Feline enrichment isn't “extra”—it's essential! Thanks for tuning in to the Purr Podcast with Dr. Susan and Dr. Jolle!If you enjoyed today's episode, don't forget to subscribe, rate, and leave us a review—it really helps other cat lovers and vet nerds find the show. Follow us on social media for behind-the-scenes stories, cat trivia, and the occasional bad pun. And remember: every day is better with cats, curiosity, and maybe just a little purring in the background. Until next time—stay curious, stay kind, and give your cats an extra chin scratch from us. The Purr Podcast – where feline medicine meets feline fun.

Ever wonder what your cat is really trying to tell you? Our next Catcafe podcast guest is Tabitha Kucera, a Veterinary Technician Specialist in Behavior, Certified Cat Behavior Consultant, and founder of Chirrups and Chatter. Tabitha is an international speaker, educator, and advocate for feline welfare, known for helping caregivers and veterinary teams better understand cat behavior and enrichment. Feline enrichment isn't “extra”—it's essential! Learn why in this episode.

The race is OVER! Thank you to everyone that donated to this wonderful organization. But the fundraising doesn't end at the race, you can donate all year long at: https://fdlt.memberclicks.net/donor-form#/ This week wraps up the collection of conversations we got at the Jensen Dental (https://jensendental.com/) booth at the FDLA Symposium and Expo (https://www.fdla.net/). Thank you Jensen Dental (https://jensendental.com/) for hosting us at this wonderful event. First we talk to Leah Gold, an assistant turned dental technician. Leah got into assisting while in Ohio and during the pandemic, she moves down to Florida and starts working in a in-office lab for a prosthodontist. Basically having to teach herself most of the skills, she was soon setting teeth, using exocad, and doing custom shades with MIYO (https://miyoworld.com/). Then as a BONUS, not at the FDLA, we bring back on Jade Connors, denturist out of Canada. We just talked to Jade last March at IDS and she was a day away from finding out if she won the CANDULOR KunstZahnWerk Award (https://www.candulor.com/en-us/kzw-winners-2025). Well, it turns out she did win and she comes on to talk about the process, the pains, and the wins, all while learning a new skill. Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Take your Full Arch game to the next level! On October 11th, 2025 the people that brought us the Locator attachment, Zest Dental Solutions (https://www.zestdent.com/) is putting on their first-ever ZEST LAB MASTERSHIP (https://info.zestdent.com/labmastership) program! You'll master the art of creating life-changing full-arch restorations, discover streamlined protocols, and develop the diagnostic skills that will revolutionize your practice. Plus, you'll get hands-on experience with LOCATOR FIXED (https://www.zestdent.com/locator-fixed-now-available?srsltid=AfmBOoo_v9_ANsrYCMncz0XWLf5401jx3ezw_Dgq16lTov7fkI4iMeK9). Head over to zest.pub/labmaster25 (https://education.zestdent.com/events/zestdental/1779555) or visit the full calendar at zestdent.com (https://www.zestdent.com/) right now and secure your spot. Use the code VOICESLAB to save $100!! Special Guests: Jade Connors, DD, RDT and Leah Gold.

Every trade faces it — HVAC, plumbing, electrical: You show up, diagnose the problem, replace a part, and 20 minutes later the system is running again. The invoice? $400. And the customer says: “Why am I paying so much for something that looks so quick and simple?” In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker unpack one of the most common challenges in the trades: explaining the true cost of service calls. Here's what you'll learn: -Why customers confuse time and parts with value -The real cost of rolling a truck — labor, benefits, overhead, marketing, fuel -How to show customers they're paying for comfort, safety, expertise, and peace of mind -Why diagnosis and communication matter more than the part itself -The “squeaky floor” story — how one nail can be worth $400 when backed by skill and a guarantee If you've ever had a customer push back on pricing, this episode will give you the tools and language to defend your value and protect your professionalism.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) A BIG thanks to Jensen Dental (https://jensendental.com/) for allowing us to record at the amazing FDLA Symposium & Expo! First up is a dentist turned sales rep and now 26 years with Jensen Dental (https://jensendental.com/), Nick Bathija. Nick talks about becoming a dentist, falling in love, and learning that he's not really suited to be a dentist. Starting with Jensen when it was still a mostly alloy company and being there when MIYO (https://miyoworld.com/) hit the scene, Nick can talk a lot about what makes MIYO so great! Then we are visited by past podcast guest, Shaana Gripp. Shaana went from an introverted in-office technician to leading education at Harvest Dental (https://harvestdental.com/). She talks about making the switch, getting used to being in front of a camera, and the joy of seeing people get better with techniques she taught them. We wrap up the episode with a conversation with long time lab manager at Drake Dental Laboratory (https://drakelab.com/), Mark Stueck. Mark talks about going from a McDonald's Manager to delivery driver, being recruited to another state, being there for 36 years, and why it was important for him to give back on the NBC board. Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Take your Full Arch game to the next level! On October 11th, 2025 the people that brought us the Locator attachment, Zest Dental Solutions (https://www.zestdent.com/) is putting on their first-ever ZEST LAB MASTERSHIP (https://info.zestdent.com/labmastership) program! You'll master the art of creating life-changing full-arch restorations, discover streamlined protocols, and develop the diagnostic skills that will revolutionize your practice. Plus, you'll get hands-on experience with LOCATOR FIXED (https://www.zestdent.com/locator-fixed-now-available?srsltid=AfmBOoo_v9_ANsrYCMncz0XWLf5401jx3ezw_Dgq16lTov7fkI4iMeK9). Head over to zest.pub/labmaster25 (https://education.zestdent.com/events/zestdental/1779555) or visit the full calendar at zestdent.com (https://www.zestdent.com/) right now and secure your spot. Use the code VOICESLAB to save $100!! Special Guests: Mark Stueck, Nick Bathija, and Shaana Gripp.

The skilled trades are facing a demographic cliff. The reality is that far fewer people are entering the trades than leaving, creating a widening gap that threatens the stability of critical infrastructure across the U.S. At the same time, younger generations are bringing different expectations around work-life balance, culture, and purpose. As a result, service leaders are rethinking what it means to manage technicians—not just as employees, but as people and families depending on the trade for a livelihood.So how do you recruit, retain, and grow the next generation of HVAC talent in an industry at a crossroads?On this episode of Straight Outta Crumpton, host Greg Crumpton sits down with Brad Glenn, Service Manager at Piedmont Service Group, to explore the human side of HVAC leadership. Together, they dive into building culture, balancing generational shifts in the workforce, and passing down technical knowledge that can't be Googled.Highlights from the conversation…Culture as strategy: Why Piedmont invests in chaplains, culture coaches, and benefits to keep employees supported both inside and outside of work.Generational differences: How managing five generations in the workforce requires different communication styles and an emphasis on work-life balance.Knowledge transfer: The urgent need to pass along hands-on skills and “tribal knowledge” before veteran technicians retire.Brad Glenn is a seasoned HVAC professional with nearly three decades of experience spanning service, installation, troubleshooting, and project management. He has successfully grown service departments, including building one team from two technicians to more than ten, and has held leadership roles at Comfort Systems USA, AC Corporation, and now Piedmont Service Group. Known for empowering technicians and fostering strong service culture, Glenn combines deep technical expertise with proven management and team-building skills.

Every great service technician knows the 3 C's: competence, confidence, and control. But how do you actually build them? In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker break down how technicians can go from just “knowing the work” to leading conversations with customers and closing calls with confidence. Inside this episode: -Why competence always comes first (skills + knowledge = confidence) -The role of personality profiles (High S & High C) in shaping confidence -Why asking for help is growth, not “faking it” -How to handle customer objections without losing control -The secret to translating technical jargon into customer-friendly language -Why questions restore control when conversations go sideways Whether you're in HVAC, plumbing, or electrical, this episode will help you turn technical competence into customer trust, stronger communication, and more closed calls.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) A HUGE thanks to Jensen Dental (https://jensendental.com/) for allowing Elvis to go to one of the greatest regional shows left, the https://www.fdla.net/ Southern States Symposium & Expo. First up we meet two "newish" technicians in our industry. From Alaska to Florida, Savannah Jones taught herself exocad and is now doing removable work at DCS Dental Lab (https://dcslab.com/). Gabriel Jimenez was working at Walmart when he found a dental office that had an in-office lab and it wasn't long before he too found himself at DCS Dental Lab. They talk about their journey, learning new things, and what they think of their first dental show. Then a blast from WAY back comes on to update us on all things Tom Zaleske. Tom was on episode 16 (if you can believe it)! He talks about his journey to become a one person removable technician working out of his house, getting into speaking and what he speaks on, and some thoughts on the future of dental labs. Then we wrap up the episode with another past podcast guest, Josh Williams. Josh is at GPS Digital RPD (https://gpsdigitalrpd.com/) where they are killing it at printing metal frameworks. He talks about their growth, the process of fabrication, and how easy it is to get them a case. Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Special Guests: Gabriel Jimenez, Josh Williams, Savannah Jones, and Thomas Zaleske, AS.

T5A – Current and voltage: terminology and units, conductors and insulators, alternating and direct current. 36:41

T5A – Current and voltage: terminology and units, conductors and insulators, alternating and direct current. 36:41

Bill Brusard of JB Auto Care joins Howie to take your car questions on "Technician Thursday"!  Visit the Howie Carr Radio Network website to access columns, podcasts, and other exclusive content.

What makes a great service technician? It's not just tools or technical knowledge—it's mastering the 3 C's: Confidence, Competence, and Control. In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker dive deep into how HVAC, plumbing, and electrical technicians can build the skills and mindset that customers trust. Here's what you'll learn in this episode: -Why confidence is contagious and how it builds customer trust -The difference between knowledge, competence, and wisdom in the trades -Why practice and repetition are the keys to mastery -Balancing efficiency, effectiveness, and technology in troubleshooting -How mentorship accelerates growth for young technicians If you've ever struggled with imposter syndrome, or wondered how to bridge the gap between knowledge and true competence, this episode will give you the tools to lead every service call with authority.

Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.comSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Dolly, the Autopsy Technician, reveals the WIILDEST stories dealing with the dead. She revealed the insane items found inside bodies (and buttholes) and the surprisingly place people have gotten stuck. Catch The Jimmy & Nath Show with Emma live on 1041 2Day Monday to Friday from 6am-9am! Follow us on Instagram and TikTok @thejimmyandnathshowwithemma Want your jokes to be on our pod? Send them in a voice note here: hello@jimmyandnath.com Subscribe on LiSTNR: https://play.listnr.com/podcast/the-jimmy-and-nath-show See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) Full Arch Immediate Load Hybrids is still one of the most profitable restorations to a lab. The skill and confidence to do them is difficult, but thanks to Dr. Brandon Kofford, the day of surgery is getting even easier. Two years ago, Dr. Kofford came on this podcast to talk about Smart Denture Conversion. The workflow to make a faster and better converted denture. Well after a lot of work and FDA planning, they are back as Smart on X and have introduced the Omibut (https://smartonx.com/pages/omnibut), a new MUA that can be used at any angle. He also talks about improving the original version to make Smart Denture Conversion 2.0 (https://smartonx.com/collections/smart-denture-conversions-kits/products/pre-coated-tibase-recharge-kit)and the use of prefabricated arches (https://smartonx.com/pages/rapid-arches). Let's be honest. There are a LOT of zirconia on the market these days. How do you know which is which? Is one better than another? Is there one that can handle every situation? Check out a FREE webinar from Ivoclar (https://www.ivoclar.com/en_us) called Zirconia Unboxed with Jeff Smith, CDT. (https://www.ivoclar.com/en_us/course/zirconia-unboxed/246115?utm_source=External+-+Voice+from+the+Bench&utm_medium=QR+code&utm_campaign=Academy&utm_term=August) "This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques. This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques." Check it out at: https://www.ivoclar.com/enus/course/zirconia-unboxed/246115?utmsource=External+-+Voice+from+the+Bench&utmmedium=QR+code&utmcampaign=Academy&utm_term=August Special Guest: Dr. Brandon Kofford.

Ready to revolutionize your automotive shop with video inspections? They're the hottest trend in the industry, but without a clear strategy, they can backfire. In this episode of Service Drive Revolution, Chris, Christian, and Hogi share the best way to make video inspections work for your shop—driving customer trust, technician buy-in, and serious growth. Why watch? If you're adding or refining video inspections, this is your must-see roadmap to success. Discover the 5 critical components that top-performing shops use to create consistent, trust-building videos that actually move the needle. This isn't guesswork—these insights come straight from our Elite coaching group, the best service managers in the country, backed by decades of real shop experience. Here's what you'll learn: How to train your techs to shine as on-camera communicators The secret to a standardized process for flawless consistency Proven ways to highlight the positive and build customer trust How to ditch tech jargon for clear, customer-friendly language Why honest inspections are non-negotiable—because fake data flops 

In this special live episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Tiffany Kofroth, CSPT, CPhT-Adv, Advanced Pharmacy Technician in Continuing Pharmacy Education at the University of Texas at MD Anderson Cancer Center from and Mindy Stephens, as they discuss their compounding journeys.

Servicing a leaky tire on a dump truck almost brought an end to not just John Melosci's tire industry career, but his life. Melosci recounts the day he took a shortcut while on a service call. It was 35 years ago. This third-generation tire dealer still confronts the aftereffects of the incident all these years later. He tells his story on this episode of The Modern Tire Dealer Show.

Every buying decision is shaped by psychological triggers. In this episode of Windshield Time, Chris Elmore and James Walker break down two of the most powerful influence principles (Authority and Scarcity) and show how they apply to every in-home sales call. Here's what you'll learn: -Why customers trust authority and how to position yourself as a credible expert -How scarcity drives urgency and action (without manipulation) -Real-world service call examples of authority and scarcity in play -The mindset shifts that make influence feel natural, honest, and human If you want to close more jobs and win trust without lowering your price, this episode will show you how.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) All good things must come to an end. No, not this podcast... but the recordings we got while with the AMAZING people of exocad (https://exocad.com/) at IDS 2025. It was a wonderful trip and we got to meet and talk to a lot of fantastic people from around the world. This week is no different as we meet a married couple that met in a lab, married, and now own a lab. Agata Bak is from Poland but went to London to find more opportunities for dental technology. Iman Ansari is from Iran and also ended up in London. They both worked at the same lab and it took Iman a while to win Agata over, but he did, and they fell in love. After getting married and working at a few other labs, they put everything on the line and opened Black Pearl Dental Lab (https://www.instagram.com/agatabak.dt/reels/?hl=am-et) where they specialize in high end fixed work. Then we meet the past President of exocad (https://exocad.com/) North America Larry Bodony. Larry recently retired but still stopped by to tell us the awesome story on how he got the job when at IDS 2011. Taking a chance on a new design software and them taking a chance on Larry, set into motion of growing exocad in North America. It took time and work, but soon exocad was gaining popularity. Larry talks about those early years, his use of "reverse" tradeshows, and now that he is retired, working with another new exciting software Bite Finder (https://bite-finder.com/?v=0b3b97fa6688). Let's be honest. There are a LOT of zirconia on the market these days. How do you know which is which? Is one better than another? Is there one that can handle every situation? Check out a FREE webinar from Ivoclar (https://www.ivoclar.com/en_us) called Zirconia Unboxed with Jeff Smith, CDT. (https://www.ivoclar.com/en_us/course/zirconia-unboxed/246115?utm_source=External+-+Voice+from+the+Bench&utm_medium=QR+code&utm_campaign=Academy&utm_term=August) "This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques. This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques." Check it out at: https://www.ivoclar.com/enus/course/zirconia-unboxed/246115?utmsource=External+-+Voice+from+the+Bench&utmmedium=QR+code&utmcampaign=Academy&utm_term=August Special Guests: Agata Bak & Iman Ansari and Larry Bodony.

Send us a textIn this episode of the VCA Voice Podcast, Dr. Kerl is pleased to welcome Dyanna Durr CVT, Regional Technician Director for VCA's South Atlantic Group. Listen in as she shares her inspiring journey in veterinary medicine, detailing her early fascination with animals, her career progression, and the challenges she has faced along the way. She discusses her role as a regional technician director, the importance of veterinary technicians and assistants and her insights into feline practice. Dyanna also emphasizes the need for regular veterinary care for cats and offers advice on making veterinary visits easier for both cats and their owners. She provides valuable training resources for veterinary associates and concludes with encouraging words for those considering a career in veterinary medicine.For more information about the resources mentioned in this episode, we invite you to check out the following sites: CatFriendly.comFeline Veterinary Medical AssociationDyanna is a Florida native who has actively pursued a career in veterinary medicine from a very young age. Her first opportunity to step into the veterinary world was enrolling in the Veterinary Academy at Tarpon Springs High School. At the age of 16, she got her first job with a small private practice in her hometown. Dyanna's next milestone was pursuing an AS in veterinary medicine from St. Petersburg College and earning her credentials in Florida from the FVMA. Eventually her hometown practice was sold to an aspiring doctor who accomplished two renovations of the original facility and constructed two additional locations in a 10-year period. Dyanna was involved in the development of the facilities, team training, and standardization of policies within those practices. She divided her time as a Lead Technician between all threelocations for five years. Eventually, the opportunity for growth into a supervisor role brought her to VCA Carrollwood Cat hospital in 2017. This was an invaluable experience which helped to support her continued leadership goals. In 2022 Dyanna became the RTD for the Southeast working to support teams in Florida and Georgia. She loves spending quality time with her family which includes husband (and high school sweetheart) Joshua, daughter Fayth, and son Andrew and four purrfect kitties: Vincent Van Gogh, Salvador Dali, Turtle, and Princess.Visit our website: vcavoice.comAll episodes produced by dādy creative

Are you running your business or is your business running you? In this episode of Profits with Pajak, John Pajak shares how to make the critical shift from being the person doing the work to becoming the visionary leader who drives growth. Learn the mindset changes, practical steps, and real-world strategies to get off the truck and into the CEO seat without losing control of quality or profitability. Comments and Questions are welcome.  Send to ProfitswithPajak@gmail.com Episode Links: Apple Podcast Listeners- Copy and paste the links below into your browser. Upcoming Events: Get 50% OFF Equip Expo 2025 tickets NOW with promo code PAJAK https://plus.mcievents.com/equipexpo2025?RefId=PAJAK LCR Summit: October 19th and 20th in Louisville, Kentucky The Playbook for Success in Your Business and Life! https://www.lcrmedianetwork.com/   Show Partners: Yardbook Simplify your business and be more profitable.  Please visit www.Yardbook.com  Get 30 days of Premium Business level of Yardbook for FREE with promo code PAJAK Relay Relay is small business banking that puts you in complete control of what you're earning, spending and saving. Click here to sign up for Relay and get $50.00 cash bonus!http://join.relayfi.com/promo/get-50-ulumkswykjzwi4dqsm?referralcode=profitswithpajak&utm_source=influencer&utm_medium=podcast  Mr. Producer Click the link to connect with Thee Best Podcast Producer in the biz! https://www.instagram.com/mrproducerusa/   Green Frog Web Design Get your first month for only $1 when you use code, PAJAK , and have your website LIVE in 3 weeks from projected start date or it's FREE for a year. https://www.greenfrogwebdesign.com/johnpajak My Service Area “Qualify Leads Based on Your Profitable Service Area.” Click on this link for an exclusive offer for being a “Profits with Pajak” listener. https://myservicearea.com/pajak   Training and Courses Budgets, Breakevens, and Bottom Lines™ Workshop John Pajak's exclusive system is designed to help you avoid common failures and achieve your business' financial goals to be profitable and scale your business. https://www.johnpajak.com/offers/qvgvV8m3/checkout   Yardbook Training Workshops Learn one-on-one with John Pajak to use Yardbook like a pro to streamline your business and make more money! https://www.johnpajak.com/offers/aJ9YX7aB/checkout

In this episode from the 6th Annual HVACR Training Symposium, Brynn Cooksey, a home performance contractor from Michigan and technical training business owner, reveals how indoor air quality (IAQ) testing transformed his contracting business from a commodity service into a profitable specialty. Cooksey shares his proven methodology for turning IAQ into an "instant profit center" by implementing systematic testing on every service call. Cooksey opens with a striking reality check: according to the EPA, Americans spend 90% of their time indoors, yet indoor air quality is 2-5 times worse than outdoor air. This presents a massive opportunity for HVAC contractors, as he explains that consumers are already spending $10 billion annually on air quality products at big box stores - but they're treating symptoms rather than addressing root causes. His approach involves educating contractors on how to position themselves as the solution providers rather than letting customers self-diagnose with retail products. The presentation dives deep into six critical IAQ parameters that every contractor should measure: particles (especially dangerous PM 2.5), volatile organic compounds (VOCs), carbon dioxide, carbon monoxide, humidity, and temperature. Cooksey emphasizes his "test in, implement solution, test out" methodology, demonstrating how this systematic approach not only ensures customer satisfaction but also provides concrete proof of value delivered. He shares real-world examples, including a dramatic case where routine IAQ testing during a water heater service call revealed a cracked heat exchanger that could have been life-threatening. The episode concludes with extensive coverage of ventilation strategies, which Cooksey calls the "silver bullet" for IAQ improvement. He walks through the differences between supply-only, exhaust-only, and balanced ventilation systems, strongly advocating for Energy Recovery Ventilators (ERVs) as the optimal solution. His practical approach includes using DOE's free REDCalc tool for proper ventilation sizing and emphasizes the importance of controlled ventilation over relying on natural air leakage - debunking the myth that "houses need to breathe." Topics Covered The IAQ Business Case: How testing indoor air quality on every service call creates new revenue streams and differentiates contractors in a commoditized market Six Critical IAQ Parameters: Detailed explanation of particles (PM 2.5), VOCs, carbon dioxide, carbon monoxide, humidity, and temperature - what they are, how to measure them, and health impacts Systematic Testing Methodology: The "test in, implement solution, test out" approach that provides measurable results and customer proof of value Particle Control Strategies: Source control, enhanced filtration (MERV 13-16), duct cleaning benefits, and duct sealing with Aeroseal technology Chemical and VOC Management: Understanding formaldehyde and benzene sources, proper storage techniques, and why PCO devices aren't recommended Carbon Monoxide Detection: The life-saving importance of testing every home, understanding chronic vs. acute exposure, and why standard CO detectors aren't sufficient Ventilation as the Silver Bullet: Comprehensive coverage of supply-only, exhaust-only, and balanced ventilation strategies, with strong emphasis on ERV systems Practical Implementation Tools: Using DOE's REDCalc tool for ventilation sizing, integrating IAQ testing into service calls, and customer communication strategies Real-World Case Studies: Multiple examples of IAQ testing uncovering dangerous conditions, from cracked heat exchangers to improper combustion appliance installation Building Science Integration: How IAQ testing leads to broader building performance improvements, including duct sealing, insulation, and equipment sizing corrections   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

Are you being held hostage by your technology?You're not alone! From “cowboys” who duct-tape tools together to “rogue agents” who make your systems unfixable, many agencies find themselves trapped.Melodie Moore, Founder of Business Tech Ninjas, talks about how to regain control, scale smoothly, and prevent tech chaos from killing your growth.What You'll Learn: The 3 most important hires every growing business needs: Technologist, Technician, OperatorHow to spot and fix “spaghetti mess” tech systemsThe mindset shift leaders need to stop losing time, money, and clientsReal-life stories of businesses rescued from tech disasters (including an 8-month renewal payment nightmare)Connect with Melodie Moore:Website - https://businesstechninjas.comLinkedIn - https://www.linkedin.com/in/melodiemoore/Resources:Connect with IanDownload a Tackle Box!Supercharge your marketing and grow your business with video case stories today!Book a Discovery Call Today with Our ExpertsSubscribe to the YouTube Channel Hosted on Acast. See acast.com/privacy for more information.

This week on On The Drive with Cindy Lawrence, we're jumping headfirst into another real-world convo about one of the industry's biggest concerns: technician shortages.What do you say when someone asks, "So, what do you do?" while waiting in line for a drink? Well, if you're in fixed ops, the answer might come with a side of exhaustion and a shot of truth.Veteran techs are hanging up their wrenches, worn down by ever-changing technology and the toll it takes on their bodies. Meanwhile, younger talent is opting for cleaner tech jobs—ones that don't require crawling under dashboards or twisting into pretzel-shaped positions to reach a bolt.Let's face it—car technology evolves faster than we can keep up, and unlike the human body (which thankfully hasn't moved its organs around since the beginning of time), the makes and models change every. single. year.So grab your drink and lean in—this episode's a toast to the hardworking technicians, the retiring legends, and the future of the bay.

Why do customers say “yes” to one tech and “no” to another? It often comes down to two overlooked influence skills: Consensus and Likability. In this episode of Windshield Time, Chris Elmore and James Walker break down how people look for social proof before making a decision, and why being liked and trusted can outweigh the cheapest price. Here's what you'll learn: -The “safety in numbers” effect that makes buyers feel confident in choosing you -How to localize consensus so customers can relate to others who've made the same choice -Why likability builds trust faster than technical knowledge alone  -How to avoid using influence tools as manipulation—and earn genuine decisions -Practical scripts and mindset shifts to help you guide customers toward yes If you want to increase your close rate, build credibility, and make buying easy for customers, this episode is a must-listen.

Send us a textBrad Matear, who oversees central fabrication for Shriners Children's hospitals, shares insights on the technical side of O&P, highlighting the critical shortage of trained technicians and pathways for advancing the profession.• Shriners Children's central fabrication serves approximately 19 facilities nationwide, dealing with complex pediatric cases that require exceptional technical skill• The field faces a serious technical talent shortage with 15-16 clinical schools but only 4 technical schools producing graduates• Technician compensation and recognition are crucial factors in retention, with approximately 30% attrition rate compared to clinicians• Digital fabrication including CAD/CAM and 3D printing represents the future for technicians, requiring new educational approaches• The Assistant Credential offers a promising middle path between technical and clinical roles, similar to the PT/PTA model• Technical education must evolve to include both traditional hand skills and advanced digital techniques• AOPA 2025 in Orlando will feature hands-on technical education including custom fabrication and alignment techniques• Proper disposal and recycling of materials remains a challenge, particularly for foam products used in fabricationPlease recycle your plastics as best you can and if you're an engineer with ideas for recycling carving foam, the industry needs your solutions to reduce landfill waste.Special thanks to Advanced 3D for sponsoring this episode.Support the show

Episode Pre-Recorded before Everett started podcasting. This show was never released, but I wanted to release it now as a tribute to show how far he has come in podcasting in such a short time. I am so proud of him and super pumped to see his success!! Congratulations, brother! In this episode of the HVAC Uncensored Podcast, Gil talks with good friend Everett Lippel. Everett is a Renaissance man in the HVAC field, from Technician to Sales, from HVAC management to supply house management. He has started a new podcast called Sales Tales In this episode of the HVAC Uncensored Podcast, Gil chats with his good friend Everett Lippel. Everett is a true Renaissance man, spanning roles from Technician to Sales, and from HVAC management to supply house management. He has launched a new podcast called Sales Tales, where he and his guests share different stories about customer interaction in the HVAC industry and various aspects of in-home sales. Join us live and feel free to ask any questions you may have! We'll be sharing stories from our guests about their experiences with customer interactions and various aspects of in-home sales. Come check it out live and feel free to ask any questions you may have!!         =====Don't Forget To Follow The Podcast On Social Media To Stay Up To Date=======       The easiest way to find all links is to go to https://www.hvacuncensored.com or https://www.poplme.co/hvacuncensored     *****Please Show Some Love To The Amazing Show Sponsors/Partners*******       YELLOW JACKET    https://www.yellowjacket.com    COMPANYCAM   https://www.companycam.com/hvacuncensored    GET A FREE 14-DAY TRIAL, THEN 50% OFF YOUR FIRST 2 MONTHS    HVAC TACTICAL    https://www.hvactactical.com   USE DISCOUNT CODE (HVACUNCENSORED) & SAVE 20% ON YOUR ORDER   HOUSECALL PRO   https://www.housecallpro.com/hvac-uncensored/   VETO PRO PAC   https://www.vetopropac.com/    HOMEPROS   https://www.readhomepros.com   CAMEL CITY MILL    https://www.camelcitymill.com/UNCENSORED10   USE DISCOUNT CODE (UNCENSORED10) & SAVE 10% ON YOUR ORDER   LOKAL   https://www.lokalhq.com                                   FIND ALL HVAC UNCENSORED MERCH AT https://www.hvacuncensored.com/

DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! Yet even more conversations that Elvis and Barb got while in the exocad (https://exocad.com/) booth at IDS 2025..... back in MARCH!! First up is a visit from on one our favorite companies that make bars, Panthera (https://pantheradental.com/). Instead of our usual guest we get to meet Pierre-Luc Duchesne and Dereck Donnelly. PL is their Director of Marketing and Derek is head of Global Customer Experience. Together the talk about being at their second IDS show, how they make their product an experience for the customer, the Fusion Bar (https://pantheradental.com/products-solutions/panthera-fusion-bar/) that only needs 5mm of clearance, their partnership with VITA (https://pantheradental.com/vita-and-panthera-distribution-partnership/), and the second coming of The Master Cup (https://pantheradental.com/three_finalists_of_the_2023_masters_cup/). Then we got to talk to an Irish dentist that practices in Scotland, Dr. Eimear O'Connell. She was plastered on the walls of the exocad booth 20 feet tall because she was one of the "Heroes of Digital Dentistry" and her journey is astounding. Dr. O'Connell talks about learning that Cerec was harder than it looks back in 2007, learning to work with amazing labs, using exocad to help her sell treatment by using the ART function (https://exocad.com/our-products/exocad-art), and a very concerning trend in the UK that makes it harder to be a dentist. Let's be honest. There are a LOT of zirconia on the market these days. How do you know which is which? Is one better than another? Is there one that can handle every situation? Check out a FREE webinar from Ivoclar (https://www.ivoclar.com/en_us) called Zirconia Unboxed with Jeff Smith, CDT. (https://www.ivoclar.com/en_us/course/zirconia-unboxed/246115?utm_source=External+-+Voice+from+the+Bench&utm_medium=QR+code&utm_campaign=Academy&utm_term=August) "This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques. This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques." Check it out at: https://www.ivoclar.com/enus/course/zirconia-unboxed/246115?utmsource=External+-+Voice+from+the+Bench&utmmedium=QR+code&utmcampaign=Academy&utm_term=August Special Guests: Dereck Donnelly, Dr. Eimear O'Connell, and Pierre-Luc Duchesne.

Every buying decision is influenced by more than facts or price. Two psychological principles (Reciprocity and Consistency) play a massive role in how comfortable customers feel saying “yes.” In this episode of Windshield Time, Chris Elmore and James Walker break down these two science-backed influence skills and show you how they apply to every in-home service call: 1) Reciprocity: Why small, genuine gestures make people feel good about returning the favor 2) Consistency: How asking the right questions early makes customers want to stay aligned with what they've already said You'll also learn: -How to create a trust-first atmosphere where customers feel safe making a decision -Real-world service call examples showing reciprocity and consistency in action -Why understanding human behavior makes every conversation smoother, easier, and more natural -This isn't about manipulation—it's about communicating in a way that feels honest, helpful, and human.

In this episode, Brett interviews Dave at the Bigfoot Festival in Stanton, Kentucky, where Dave shares a captivating ghost story from his experience as an HVAC technician. He recounts an eerie encounter at an urban distillery, where he felt a connection with a ghostly figure from the past. The conversation explores themes of belief in the paranormal, personal experiences with ghosts, and the emotional responses to such encounters.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) August 14 & 15: PrograMill CAM Academy: A Hands-On Introduction to Digital Milling for Dental Professionals Ivoclar Academy – Amherst, NY : https://www.ivoclar.com/enca/course/programill-cam-academy-module-i-introduction/251438?utmsource=Email&utmmedium=Pardot&utmcampaign=Academy+Newsletter&utm_term=July This episode is featuring two conversations that Elvis and Barb got while in Gemany at the exocad booth at IDS 2025. First up is Paul Dowling & Jacqueline Ffrench who come from PD Ceramics (https://pdceramics.ie/) in Ireland. Paul grew up in a dental family and played in the shed in the backyard that was the lab. After attending lab school in London, Paul came back to Ireland and opened his own lab. Knowing teeth and not business, Paul recruits Jacqueline from a dental office to help. Jacqueline is good with business and saw the struggles in the lab and set out to make it a better place. Now she and Paul are starting to do it all over Ireland. Then from many miles away (at IDS it seems that way) we are joined by Thomas Baaske, the Global Technical Product Manager at Ivoclar (https://www.ivoclar.com/en_us) Vivadent AG. That means he oversees a lot of the digital materials and equipment for Ivoclar and there is a lot. Thomas talks about his lab background, being with Ivoclar for over 14 years, the evolution of the milled denture, their new inventory system, and the new Ivotion Based Printed denture (https://www.ivoclar.com/en_us/products/digital-processes/3d-printing-materials). Let's be honest. There are a LOT of zirconia on the market these days. How do you know which is which? Is one better than another? Is there one that can handle every situation? Check out a FREE webinar from Ivoclar (https://www.ivoclar.com/en_us) called Zirconia Unboxed with Jeff Smith, CDT. (https://www.ivoclar.com/en_us/course/zirconia-unboxed/246115?utm_source=External+-+Voice+from+the+Bench&utm_medium=QR+code&utm_campaign=Academy&utm_term=August) "This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques. This introductory webinar is the first in a five-part series designed to address the most frequently asked questions by dental labs when selecting zirconia for their restorations. With a focus on practical guidance, this session explores the key considerations in choosing the right zirconia, including material properties, esthetics, and processing techniques." Check it out at: https://www.ivoclar.com/enus/course/zirconia-unboxed/246115?utmsource=External+-+Voice+from+the+Bench&utmmedium=QR+code&utmcampaign=Academy&utm_term=August Special Guests: Jacqueline Ffrench, Paul Dowling , and Thomas Baaske.

Ashley is an RDA process technician at Micron in Manassas, Virginia. Ashley describes her role in inspecting wafers for imperfections and ensuring high-quality chips. She works shifts from Wednesday to Saturday, earning a starting wage of $20-$25 per hour, with potential differentials for night shifts. Benefits include excellent healthcare and retirement plans. Ashley emphasizes the importance of communication and adaptability, crediting her community college education and internship at Micron for her success. She advises students to try new experiences and not be afraid to explore different career paths.The Talking Technicians podcast is produced by MNT-EC, the Micro Nano Technology Education Center, through financial support from the National Science Foundation's Advanced Technological Education grant program.Opinions expressed on this podcast do not necessarily represent those of the National Science Foundation.Join the conversation. If you are a working technician or know someone who is, reach out to us at info@talkingtechnicians.org.Links from the show:Episode Web Page:https://micronanoeducation.org/students-parents/talking-technicians-podcast/Careers at Micron: https://www.micron.com/about/careers

T4B – Operating controls: Frequency Tuning, use of Filters, Squelch function, AGC, Memory Channels, Noise Blanker, Microphone Gain, Receiver Incremental Tuning (RIT), Bandwidth Selection, Digital Transceiver Configuration. 46:11

T4B – Operating controls: Frequency Tuning, use of Filters, Squelch function, AGC, Memory Channels, Noise Blanker, Microphone Gain, Receiver Incremental Tuning (RIT), Bandwidth Selection, Digital Transceiver Configuration. 46:11

Some techs walk into a home and customers instantly feel comfortable. Others can't get past “let me think about it.” It's not luck. It's learnable skills. In this episode of Windshield Time, Chris Elmore and Harold James Walker break down 6 psychological skills every service professional needs to earn trust, guide decisions ethically, and close more calls without pressure tactics. You'll discover: -The six science-backed skills that shape buying decisions -How to use psychology ethically  -Ways to build authority and credibility in the first 5 minutes -Real-world stories from thousands of in-home visits showing these skills in action  If you've ever lost a job because a customer didn't fully believe in you, this episode shows you how top techs win trust before the close.

Lauren Reinhold, Director of Training & Education at Kirk NationaLease, shares her journey from technician to teacher to leading a technician training and apprenticeship program. She discusses how connecting with students on a personal level helps them succeed, and she breaks down key parts of the program she's building. Lauren also highlights the disconnect between industry and education that's impacting the technician shortage.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Lauren Reinhold, Kirk NationaLease, lauren_reinhold@knl.ccSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Thanks to our Partners, NAPA Auto Care and NAPA TRACS This episode dives into the real challenges of technician retention and why it's time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE Show Notes Watch Full Video Episode Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/ Episodic Education (00:01:06) Shop Expansion and ADAS Specialty (00:01:45) Staffing Challenges and Work-Life Balance Shift (00:02:54) From Mechanic to Technician to Specialist (00:05:22) The Rise of the Specialist (00:06:22) Educating Consumers on Complexity (00:07:56) Recognition and Respect for Technicians (00:09:52) Shift from Flat Rate to Work-Life Balance (00:10:24) Craig's New Pay Structure (00:12:47) Bridging the Generational Gap (00:20:06) Financial Transparency with Staff (00:21:03) Personal Motivation for Change (00:23:34) Recruitment and Retention Strategies (00:26:58) Diverse Career Paths in Automotive (00:27:47) The Power of Language: Calibration Specialist (00:29:05) Educating Customers on Technical Systems (00:29:47) Value of ASE Certification and Public Recognition (00:30:56) Integrity and Problem-Solving in the Shop (00:32:09) Training...

70% of dealership sales staff quit within a year. Why is the auto retail industry bleeding talent? We expose the 5 brutal reasons behind record staff turnover – backed by NADA data.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) It's hard to believe that IDS 2025 happened over 4 months ago and we are still bringing out conversations we got while at the exocad booth. This one is jam-packed with three conversations with 4 different people in the dental industry that really are making huge impacts. First up is two dentist that are using their time and talent to teach other clinicians from around the world how to implement the digital workflow in their practice. Dr. Milad Shadrooh (The Singing Dentist!) and Dr. Robbie Hughes are from opposite ends of England but both share the passion of education. They talk about their careers, what kind of courses they offer at Avant Garde Dentistry (https://www.avantgardedentistry.co.uk/) and how through a mentorship program, dentist can go digital both efficiency and confidently. Then we meet the CTO of Align Technologies (https://www.aligntech.com/), Zelko Relic. Zelko talks about getting into dental, the history of Align Technologies and when they merged in Invisalign (https://www.invisalign.com/), Itero (https://itero.com/), and exocad (https://exocad.com/). He also talks about the resources they put towards R&D, scaling a company to make over 1 million parts A DAY, what new technologies are currently being worked on, and how they are making the ultimate in providing the comprehensive solution to all. We wrap up the episode with Ben Weber from ModuleWorks (https://www.moduleworks.com/). What is ModuleWorks, well it's kind of hard to explain. You see, it's in about 90% of the manufacturing in the world. It's not the CAM, it's not the user interface, but it's in the background making it all come together. Ben talks about what ModuleWorks is, how it works, and why we can't live without it. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. Al l you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Ben Weber, Dr. Milad Shadrooh, Dr. Robbie Hughes, and Zelko Relic.

So you want to become a Coast Guard Rescue Swimmer? The pathway to becoming an Aviation Survivalist Technician (AST) is a journey with many challenges to overcome in accomplishing this objective. The Coast Guard Rescue Swimmer/AST rate is one of the most highly sought after career paths / adventures the U.S Coast Guard offers. Many people seek to join the Coast Guard specifically to do this mission as it is one of the most adventurous jobs in the organization with a direct impact on saving lives. In this episode of the Coast To Coasties Podcast, I sit down with my longtime friend and bootcamp shipmate AST3 Max Gardiner as we discuss in this 2 part episode, how his journey began and how he got to where he is today. In the first episode we cover how Max discovered the Coast Guard and what motivated him to pursue a career as a Rescue Swimmer. We walk through his preparation for AST A-school and his time as a non-rate. For anyone who wants to learn more about Aviation rates or may have interest in becoming an Aviation Survivalist Technician, tune into this episode and listen to Max share how he prepared for this amazing adventure!

In this episode of the Coast To Coasties podcast, I sit down with Aviation Survivalist Technician (AST3) Max Gardiner to discuss the daily work life of a Coast Guard Rescue Swimmer. While day-day work life will change greatly depending on where an individual is stationed, Max provides great insight on what his job entails to ensure he stays both proficient and ready to execute the Coast Guard mission of being a Rescue Swimmer. He shares schooling and opportunities ASTs have to improve on their rescue capabilities and train in many diverse settings a swimmer could potentially encounter while on the job in numerous sea state and inland river and land environmental conditions. If you enjoyed part 1 with Max you are guaranteed to enjoy part 2 just as much, tune in and listen to the exciting story of daily work life of a Coast Guard Rescue Swimmer!

In this thought-provoking episode, Ryan tackles one of the most overlooked transitions in the home service world: moving from the field to the office. After receiving a powerful listener question—"What should I do now that I'm finally working on my business instead of in it?"—Ryan unpacks the journey that many business owners face but few talk about.Drawing from his own path, including his infamous 10-hour first install and his management background, Ryan walks through what it takes to zoom out and lead your business strategically. He dives into setting a vision, building systems, investing in branding, and creating culture that extends beyond your company walls. You'll hear why leadership development is non-negotiable if you want to scale and what “CEO Day” looks like when done right.This episode doesn't shy away from hard truths—like how ego keeps you feeling “needed” but stuck, or how taking out the trash may be costing your business more than you realize. Ryan introduces the “bucket value” analogy to help business owners prioritize their time and delegate low-value tasks. He also shares real-life advice from HVAC legend Matthew Holtkamp, including how to ask, “Can someone else do this?” before taking action.Ryan breaks down why working ON the business means installing systems, not just garage doors, and how to avoid falling back into old habits by setting triggers and KPIs that expose where you're slipping. He also covers the guilt many business owners feel when stepping back—and why it's time to stop apologizing for being a leader.The episode ends with a clear call to invest in your personal and business growth through coaching, masterminds, CRMs, automations, and smarter communication tools. Ryan even teases a new all-in-one messaging platform that could reshape how contractors manage customer interaction across channels.If you're ready to stop wearing every hat and start leading with clarity, this is the episode that'll nudge you forward. Whether you're doing $200K or $20M, the challenges are the same—and the answers start here.Fort Lauderdale Intensive – 2 Seats Left! Join Ryan and the team for a 3-day business growth retreat: Luxury stay, private chef, whiteboard strategy sessions, and life-changing clarity. → garagedooru.com/intensiveFind Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) We are back with two great conversations that Barb and Elvis got while attending IDS 2025 in the exocad booth. First up is a Canadian Denturist who was just on the podcast back September but has a LOT to update us on. Jade Connors found some time (and found us) to update us on all the adventures she has been on since your last episode, her entry in the Candulor KunstZahnWerk (https://www.candulor.com/en-us/kzw-winners-2025) competition, creating a work/life balance, and making sure patients get care beyond just a denture. Then we meet Lisa Aguirre, the Marketing Manager for DGShape, the makers of the Roland mill and so much more. Lisa talks about her history working on the clinical side, being with Spear Education, and getting up to speed on all things DGShape. She also talks about some of the new mills and printers that they were launching at this year's IDS. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Jade Connors, DD, RDT and Lisa Aguirre.

The grieving wife of a Long Island man who lost his life after being drawn into an MRI machine is holding the imaging technician responsible for the tragic incident.See omnystudio.com/listener for privacy information.

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro's Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company's commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes.00:00 Lifelong Automotive Career Journey06:54 Evolving Career in Automotive Diagnostics11:21 "Career Exploration to Ford Mastery"19:07 Air Pro Discussion and Controversy22:38 "Innovating System Calibration Process"32:33 Technician's Misunderstood ADAS Calibration37:41 Q&A: Clarifying Tool Capabilities39:46 ADAS Calibration Task Force Insights46:16 Ford's Collision Repair Staffing Imbalance52:22 Calibration Challenges in the Automotive Industry57:36 Recall Confusion with High-End Car01:05:21 Technician Liability and Calibration Risks01:11:08 Windshield Replacement Without Recalibration01:13:35 Glass Installation and Calibration Issues

In this episode of the HVAC School podcast, Bryan Orr sits down with Roman Baugh, a leading VRF (Variable Refrigerant Flow) specialist and co-host of the VRF Tech Talk podcast, for an in-depth exploration of VRF system maintenance. The conversation begins with some lighthearted back-and-forth before shifting to the technical realities of maintaining VRF equipment. Roman immediately addresses a common misconception: the idea that VRF systems are “maintenance free.” He explains that, contrary to some marketing claims, these systems require regular, specialized attention to ensure longevity and reliable performance. Roman shares real-world stories that highlight the consequences of poor installation and lack of serviceability. He describes situations where VRF units are installed in hard-to-reach locations—like cabinets or hard-lid ceilings—making even basic maintenance a costly and invasive process. This lack of foresight often leads to significant expenses for property owners, especially when major repairs require extensive drywall work just to access failed components. Roman emphasizes that proper maintenance starts with ensuring that systems are accessible and serviceable, a step too often neglected during installation. The discussion delves into the specifics of VRF maintenance, moving beyond the basics of filters and drain lines. Roman explains how improper drain line installation can lead to persistent error codes and system shutdowns, particularly when condensate pumps are forced to exceed their design limitations. He goes on to detail the critical role of temperature sensors (thermistors), which are prone to failure from corrosion, moisture, and environmental factors—especially in challenging locations like laundry rooms. These sensor failures can cause misleading error codes and even compressor damage if not addressed promptly. Roman recommends regular sensor checks, especially as components age past their typical five-year lifespan. A significant portion of the episode is dedicated to electronic expansion valves (EEVs), which are susceptible to rust, dried grease, and mechanical binding. Roman advocates for proactive inspection and, when necessary, preemptive replacement of EEVs to prevent catastrophic compressor failures. He introduces tools developed by technicians for technicians, such as the EEV Mate and custom EEV magnets, which allow for manual manipulation and diagnostics of expansion valves in the field. These innovations help HVAC professionals quickly triage and resolve issues, minimizing downtime and protecting expensive system components. The episode wraps up with a strong endorsement for ongoing education, technician communities, and the use of specialized tools and software to ensure VRF systems are maintained to the highest standard. Topics Covered: Debunking the “maintenance-free” VRF myth Access and serviceability challenges in VRF installations Proper drain line design, installation, and common failure points The role and failure modes of temperature sensors (thermistors) Environmental impacts on sensor and component reliability Electronic expansion valve (EEV) maintenance and troubleshooting Field-developed tools for EEV diagnostics (EEV Mate, EEV magnets) The importance of commissioning and using service software Application and installation quality as a foundation for long-term reliability Technician communities, podcasts, and resources for VRF learning and support This episode is essential listening for HVAC professionals seeking to deepen their understanding of VRF systems, avoid common pitfalls, and stay ahead with practical, field-tested maintenance strategies. For more insights, check out Roman Baugh's VRF Tech Talk podcast and YouTube channel for additional resources on VRF technology and troubleshooting.   Check out the VRF Tech Talk podcast on YouTube HERE, or search for it on your favorite podcast app. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

When you think of huge advances in digital dentistry, a lot of companies and names come up. But there are two that are really making a huge impact on how we get things done and they continue to do it with the passion of the lab industry supporting it. First up is Björn Zäuner. Björn grew up in a dental family and wanted nothing to do with teeth. We've all heard this story, right? It wasn't long before Björn had a milling center and even an ortho lab. But he noticed that miss mounted cases were a problem and a main cause to most of his remakes. So he developed Bite-Finder to use AI to find the true bite and not the one "captured" with a blue bite or iOS scanner. He talks all about what it is, how it works, how to integrate it, and how you can try it for FREE for 2 weeks. Then we meet the CEO and co-creator of exocad, Tillmann Steinbrecher. We have talked to literally hundreds of people on this podcast that all sing praises for the "purple program" and this time we get to hear the origin story. Tillmann talks about how is started as a research project where he and his partner saw potential for so much more. From walking around IDS 15 years ago with a laptop with a early version to being one of the leaders in dental design, Tillmann in his team has really changed the way labs stay ahead of the every changing workflow. He talks about the early versions, where the name and purple come from, how it's important to stay an open platform, and the importance of user feedback to keep getting better. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Björn Zäuner and Tillmann Steinbrecher.

Welcome to a new episode of Next Level Pros! In this episode, Chris reveals three powerful strategies to 3x your revenue in the HVAC and trades industry. Whether you're a business owner, manager, or sales leader in home services, this episode is packed with actionable insights to help you scale your business, avoid common pitfalls, and close more deals with confidence.Highlights:“Customers do not buy products. They buy solutions.”“Do not, I repeat, DO NOT train your technicians to go and do this work.”“A confused buyer does not buy.”“A no is still a decision. And a maybe, no matter how you convince yourself, is a freaking maybe.”Timestamps:00:00 Introduction02:25 Sales Process Separation and Technician vs. Salesperson Roles 05:34 Limiting Sales Options and the Louis Vuitton Approach 06:54 The Louis Vuitton Approach09:25 Eliminating Quotes and Adopting Yes or No Decisions 10:54 Understanding the Decisions Clients MakeWant me to teach you how to grow your business? Text me! 509-374-7554Want access to more of my content? Click the link below for all of our latest updates and events!https://linktr.ee/nextlevelprosWant to be a guest on our show? Apply here!https://docs.google.com/forms/d/1YlkVBSluEKMTg4gehyUOHYvBratcxHV5rt3kiWTXNC4/viewform?edit_requested=trueWatch my latest PodcastApple - https://podcasts.apple.com/us/podcast/next-level-pros/id1687030281Spotify- https://open.spotify.com/show/1e0cL2vI1JAtQrojSOA7D2?si=95980cd4e55a437aYouTube- https://www.youtube.com/@NextLevelPros