Podcasts about Technician

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro's Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company's commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes.00:00 Lifelong Automotive Career Journey06:54 Evolving Career in Automotive Diagnostics11:21 "Career Exploration to Ford Mastery"19:07 Air Pro Discussion and Controversy22:38 "Innovating System Calibration Process"32:33 Technician's Misunderstood ADAS Calibration37:41 Q&A: Clarifying Tool Capabilities39:46 ADAS Calibration Task Force Insights46:16 Ford's Collision Repair Staffing Imbalance52:22 Calibration Challenges in the Automotive Industry57:36 Recall Confusion with High-End Car01:05:21 Technician Liability and Calibration Risks01:11:08 Windshield Replacement Without Recalibration01:13:35 Glass Installation and Calibration Issues

In this episode of the HVAC School podcast, Bryan Orr sits down with Roman Baugh, a leading VRF (Variable Refrigerant Flow) specialist and co-host of the VRF Tech Talk podcast, for an in-depth exploration of VRF system maintenance. The conversation begins with some lighthearted back-and-forth before shifting to the technical realities of maintaining VRF equipment. Roman immediately addresses a common misconception: the idea that VRF systems are “maintenance free.” He explains that, contrary to some marketing claims, these systems require regular, specialized attention to ensure longevity and reliable performance. Roman shares real-world stories that highlight the consequences of poor installation and lack of serviceability. He describes situations where VRF units are installed in hard-to-reach locations—like cabinets or hard-lid ceilings—making even basic maintenance a costly and invasive process. This lack of foresight often leads to significant expenses for property owners, especially when major repairs require extensive drywall work just to access failed components. Roman emphasizes that proper maintenance starts with ensuring that systems are accessible and serviceable, a step too often neglected during installation. The discussion delves into the specifics of VRF maintenance, moving beyond the basics of filters and drain lines. Roman explains how improper drain line installation can lead to persistent error codes and system shutdowns, particularly when condensate pumps are forced to exceed their design limitations. He goes on to detail the critical role of temperature sensors (thermistors), which are prone to failure from corrosion, moisture, and environmental factors—especially in challenging locations like laundry rooms. These sensor failures can cause misleading error codes and even compressor damage if not addressed promptly. Roman recommends regular sensor checks, especially as components age past their typical five-year lifespan. A significant portion of the episode is dedicated to electronic expansion valves (EEVs), which are susceptible to rust, dried grease, and mechanical binding. Roman advocates for proactive inspection and, when necessary, preemptive replacement of EEVs to prevent catastrophic compressor failures. He introduces tools developed by technicians for technicians, such as the EEV Mate and custom EEV magnets, which allow for manual manipulation and diagnostics of expansion valves in the field. These innovations help HVAC professionals quickly triage and resolve issues, minimizing downtime and protecting expensive system components. The episode wraps up with a strong endorsement for ongoing education, technician communities, and the use of specialized tools and software to ensure VRF systems are maintained to the highest standard. Topics Covered: Debunking the “maintenance-free” VRF myth Access and serviceability challenges in VRF installations Proper drain line design, installation, and common failure points The role and failure modes of temperature sensors (thermistors) Environmental impacts on sensor and component reliability Electronic expansion valve (EEV) maintenance and troubleshooting Field-developed tools for EEV diagnostics (EEV Mate, EEV magnets) The importance of commissioning and using service software Application and installation quality as a foundation for long-term reliability Technician communities, podcasts, and resources for VRF learning and support This episode is essential listening for HVAC professionals seeking to deepen their understanding of VRF systems, avoid common pitfalls, and stay ahead with practical, field-tested maintenance strategies. For more insights, check out Roman Baugh's VRF Tech Talk podcast and YouTube channel for additional resources on VRF technology and troubleshooting.   Check out the VRF Tech Talk podcast on YouTube HERE, or search for it on your favorite podcast app. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

In this episode of UNSCRIPTED, host Sarah Nicastro speakswith Dave Sarazen, Vice President of Customer Service at Multivac, about how his organization successfully cut technician turnover in half through strategic initiatives and leadership practices that prioritize both recruitment and retention.

These days, customers show up armed with YouTube videos, online forums, and a confidence that can make even seasoned techs bristle. So, what do you do when a customer thinks they know more than you? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker tackle one of the trickiest moments in the trades: handling customers who challenge your expertise. What's Inside: -Why customers feel so confident (and where they get their info) -How to spot the early signs of a “know-it-all” customer -The worst mistake techs make (and how to avoid it) -Why dismissing a customer's knowledge kills trust  -How to disarm customers gently—without getting defensive -The power of physical evidence to win trust -The real difference between knowledge and experience Because the truth is, it's not about proving you're smarter, it's about building trust, guiding the customer, and protecting the sale.

This is the 4pm All-Local on Tuesday, July 15.

When you think of huge advances in digital dentistry, a lot of companies and names come up. But there are two that are really making a huge impact on how we get things done and they continue to do it with the passion of the lab industry supporting it. First up is Björn Zäuner. Björn grew up in a dental family and wanted nothing to do with teeth. We've all heard this story, right? It wasn't long before Björn had a milling center and even an ortho lab. But he noticed that miss mounted cases were a problem and a main cause to most of his remakes. So he developed Bite-Finder to use AI to find the true bite and not the one "captured" with a blue bite or iOS scanner. He talks all about what it is, how it works, how to integrate it, and how you can try it for FREE for 2 weeks. Then we meet the CEO and co-creator of exocad, Tillmann Steinbrecher. We have talked to literally hundreds of people on this podcast that all sing praises for the "purple program" and this time we get to hear the origin story. Tillmann talks about how is started as a research project where he and his partner saw potential for so much more. From walking around IDS 15 years ago with a laptop with a early version to being one of the leaders in dental design, Tillmann in his team has really changed the way labs stay ahead of the every changing workflow. He talks about the early versions, where the name and purple come from, how it's important to stay an open platform, and the importance of user feedback to keep getting better. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Björn Zäuner and Tillmann Steinbrecher.

Today's episode is packed with classic Malicious Compliance, where doing exactly what you're told leads to total chaos. We've got a printing job destroyed by haste, a VP who learned the hard way to listen, a technician who weaponized his lunch break, a receptionist whose silence spoke volumes, and an office football team with a hilariously honest name. These stories prove that when management refuses to listen, compliance becomes the sharpest form of rebellion. Buckle up, it's going to be a satisfying ride.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comGet your Custom Hand Turned Pen by Rob at https://CanadianRob.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

What does it really take to build and sustain a voice for the modern Broadway stage? In this episode of Creative Risk, Joshua sits down with Mike Ruckles, one of New York City's most sought-after vocal technicians and singing voice specialists. Working with Tony, Grammy, and Oscar-winning performers across Broadway, the West End, and beyond, Mike has become the go-to expert for artists navigating the demanding landscape of contemporary musical theater. From his early obsession with the human voice to his current role as production vocal coach for major Broadway shows like Sunset Boulevard, Mike reveals the science and artistry behind functional vocal training.This conversation goes far beyond technique, diving deep into the industry pressures that push performers toward homogenized sound, the crucial difference between functional training and aesthetic coaching, and why communication trumps sound-making every time. Mike shares insights from working with Nicole Scherzinger through her Broadway debut, the emotional journey of vocal rehabilitation, and how the best performers maintain their unique voices while meeting the grueling demands of eight shows a week. This episode offers a masterclass in sustainable artistry and the power of staying true to your individual voice.Join our Patreon for ad-free early access to episodes, exclusive discounts, weekly Q&As, and so much more. Visit https://www.patreon.com/CreativeRiskPodcast today!Submit your story to Raw & Rising, the mini-series spotlighting hustling creatives—those self-producing, diversifying their income, and tackling challenges head-on. Visit www.artists-strategy.com/creative-risk to pitch your story today. —Thanks for listening!Join our email list for our weekly newsletter with deep insight on our personal artistic journeys: www.artists-strategy.com/signupSubscribe on Apple Podcasts: podcasts.apple.com/us/podcast/creative-risk/id1706381310Subscribe on Spotify: open.spotify.com/show/5hzvD8HgCjOo1NcA5zBDN4?si=404a2369523a45cbFollow Us on IG: www.instagram.com/creativeriskpod/Follow Us on TikTok: www.tiktok.com/@creativeriskpod— “CREATIVE RISK”, is a new podcast hosted by actors Joshua Morgan and Mike Labbadia of Artist's Strategy where they explore all things art, entrepreneurialism and everything in between. The acting industry is more volatile and competitive than ever before, therefore the artist must evolve in order to take radical ownership over their creative businesses. Each episode, Mike and Joshua will get raw and unfiltered, giving hot takes and cutting edge strategies on how to build a sustainable career in the arts.

Technical training is more than a safety requirement; it's a business strategy. In this final episode of our Dealer Competencies series, we're spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install.Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are training technicians to think critically, communicate clearly, and take pride in doing it right the first time.From morning strategy huddles to jobsite checklists—and from restaurant recruits to field leaders—this episode is full of insights on what it takes to build a technical team that doesn't just follow instructions, but that owns the outcome."ON AIR is a Lennox Learning Solutions Production.

What do you do when your customer insists on a cheap Band-Aid fix instead of the real repair you know they need? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker dive deep into one of the toughest moments in the trades: telling a customer “That's a bad idea.” This episode is for every technician, salesperson, or service professional who's ever struggled with customers rejecting expert recommendations, choosing quick fixes, or balking at bigger repairs or replacements. What's Inside: -Why it's your professional responsibility to protect customers from bad decisions -How to earn the right to say “That's a bad idea” without losing trust -Why customers often go for Band-Aid fixes—and how to steer them toward better choices -How to avoid just being “the guy who lists options” and step up as a Professional Expert Authority -Psychological tactics that help customers realize the cost of shortcuts -How to handle objections with empathy, authority, and clarity -The hidden costs of always taking “something rather than nothing” on service calls

Welcome to a new episode of Next Level Pros! In this episode, Chris reveals three powerful strategies to 3x your revenue in the HVAC and trades industry. Whether you're a business owner, manager, or sales leader in home services, this episode is packed with actionable insights to help you scale your business, avoid common pitfalls, and close more deals with confidence.Highlights:“Customers do not buy products. They buy solutions.”“Do not, I repeat, DO NOT train your technicians to go and do this work.”“A confused buyer does not buy.”“A no is still a decision. And a maybe, no matter how you convince yourself, is a freaking maybe.”Timestamps:00:00 Introduction02:25 Sales Process Separation and Technician vs. Salesperson Roles 05:34 Limiting Sales Options and the Louis Vuitton Approach 06:54 The Louis Vuitton Approach09:25 Eliminating Quotes and Adopting Yes or No Decisions 10:54 Understanding the Decisions Clients MakeWant me to teach you how to grow your business? Text me! 509-374-7554Want access to more of my content? Click the link below for all of our latest updates and events!https://linktr.ee/nextlevelprosWant to be a guest on our show? Apply here!https://docs.google.com/forms/d/1YlkVBSluEKMTg4gehyUOHYvBratcxHV5rt3kiWTXNC4/viewform?edit_requested=trueWatch my latest PodcastApple - https://podcasts.apple.com/us/podcast/next-level-pros/id1687030281Spotify- https://open.spotify.com/show/1e0cL2vI1JAtQrojSOA7D2?si=95980cd4e55a437aYouTube- https://www.youtube.com/@NextLevelPros

In this episode, hosts Tommy and Chris explore Coaching Development and Careers at District H. Whether you're a member, a coach, or just curious about what makes our team special, this conversation highlights the passion and expertise driving our community. Here's what you'll learn in this episode: * Why coaching at District H is all about helping members achieve personal goals, from overcoming pain to excelling in performance. * Insights into what makes a great coach, including philosophies from the International Coaching Federation and OPEX. * How District H fosters a team of professionals passionate about guiding you toward success. At District H, our mission is to partner with you on your fitness and wellness journey, offering personalized support for every step along the way.

DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! We are once again showcasing some wonderful conversation that we got while in the exocad (https://exocad.com/) booth at IDS 2025. It's funny to travel all the way to Germany to talk to two Americans, one of them even works with Barb! First up is the CEO of the Leixir Dental Group (https://www.leixir.com/), John Krier. John talks about coming to dental from orthopedics and the differences he is noticing. Only 18 months into his new role, John has already visited every lab in the Leixir group and has started to change the culture of over 1000 employees to empower them to take ownership of the work they do. Then we meet fellow podcaster, Dr. Jeff Horowitz. Dr. Horowitz has two practices in South Carolina, GP and Sleep and airway. He talks about the importance of creating the space in the arches for better sleep and how they are even expanding the palate on adults. Dr. Horowitz is also 1/3 of the podcast Dentist IN the Know (https://www.dentistsintheknow.com/) and tells us all about how a couple of dentists got together during the pandemic to chat about what they all love so much. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Dr. Jeff Horowitz and John Krier.

Bildgestalter Marius Milinski hat sich den DIT Alexander Suer eingeladen, um eine sehr nischige Berufsgruppe zu beleuchten. Was macht einen DIT so wichtig, wie kommt man da hin und wieso kennt das niemand? Quasi der Batman am Filmset, ohne den man häufig blöd dastehen würde.

T4A – Station setup: connecting a microphone, a power source, a computer, digital equipment, an SWR meter; bonding; Mobile radio installation. 50:50

T4A – Station setup: connecting a microphone, a power source, a computer, digital equipment, an SWR meter; bonding; Mobile radio installation. 50:50

Gregg Tawney and Rich Hartman speak with Sgt. Jesse Rembert about the integration of canines, robots, and drones into SWAT. Jesse Rembert - Denver Police Department 2005-2012 Police Officer 2012-2017 Technician, Metro/SWAT 2017-2019 Sergeant Impact/Street Crimes 2019-2021 Sergeant Internal Affairs 2021-2023 Sergeant Special Operations Response Team 2023-Present Sergeant Metro SWAT & K9 Thank you to our sponsors: Ray Allen Mfg. - Rayallen.com Inukshuk Performance Dog food - INUKSHUKPRO.com Black Jacks Leather - BlackJacksleather.com Sauna Box - Saunabox/k9.com Key word "K9" for discount Connect with Us: Instagram: @policek9radio663 Email: Trainers@Dtack9.com Support the Show: Found this episode valuable? Like, comment, and share it with your fellow K9 handlers. Subscribe and turn on notifications so you never miss a new episode designed for law enforcement professionals.

00:00 From Technician to Entrepreneur02:20 Dakota's Background & Apprenticeship Path04:34 Motivation to Start a Business06:30 Identifying a Niche in the Fire Industry08:39 Learning Design and Troubleshooting09:35 Teaching Himself FireCAD + Early Wins14:33 Balancing Install, Design & Multiple Projects18:02 Favorite Systems & What Works Best21:05 The Problem with Proprietary Equipment22:26 Customer-First, No-Contract Philosophy28:28 Work-Life Balance & Being a Present Dad30:44 Technology and Business Efficiency32:35 Dakota's Passion for Golfing33:11 NFPA Involvement & Final Words

If customers don't see you as a professional expert authority, they're less likely to trust your recommendations or pay what your work is worth. In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker dig into why being skilled isn't enough. Customers judge you on how you show up, how you communicate, and whether you project authority. You'll learn how to step into the role of a Professional Expert Authority so you earn higher tickets, close more sales, and build a reputation as the trusted advisor customers want in their homes. This isn't just theory, it's the practical difference between being seen as “just another contractor” versus the pro customers confidently say yes to. What's Inside: -Why simply being skilled isn't enough to win trust -The real definition of a “Professional” in the trades -What makes someone an expert (beyond years on the job) -How authority drives customer decisions and higher sales -The two traps techs fall into: -How to combine professionalism, expertise, and authority to become the go-to trusted advisor -Steps you can take today to elevate your authority on every call

We want to hear from you, Send us a TextThis episode of I Speak Jeep is brought to you by Windshield Defense by Racing Optics. Windshield Defense is like a screen protector for your windshield and something you should get because your warranty probably won't cover the windshield. Tune in to hear Neil, Scott, and Jeff discuss warranties on Jeeps. Does that lift kit actually void your warranty? Oh because it's Mopar it's ok?? You don't want to miss this episode if you have any warranty concerns. Support the showThanks for listening, give us a review and check us out on YouTube -SFJ4x4 and visit our website to grab some great gear or products for your Jeep, SFJ4x4.com. Don't forget, you can email Jeffc@sfj4x4.com for special content requests, blind react videos, suggestions, special guests, or general questions. Check out our Patreon patreon.com/ISpeakJeep

In this episode, Dan Aldrich, Director of Automotive Technical Training at Christian Brothers Automotive, dives into what sets top technicians apart—a growth mindset paired with strong mentorship. Dan explores why soft skills are just as crucial as technical skills, how mentorship can transform many careers, and why investing in yourself is key to moving forward in the industry. Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest:  Dan Aldrich, Christian Brothers Automotive, dan.aldrich@cbac.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

On the phone-in: Appliance repair technician, Aaron Publicover, answers questions from listeners. And off the top of the show, we speak with Trish Carter who's a business woman in Wood Islands, PEI. She discusses the latest problems with the ferry service between PEI and NS.

A market rotation is underway, as investors transition from this year's best performing sectors into some underperformers. The areas seeing some action, and if it will continue through the summer. Plus A technical twofer on Apple, as the Chartmaster Carter Worth and Kaite Stockton of Fairlead Strategies dig into a short-term play on Apple. Fast Money Disclaimer

Gregg Tawney and Rich Hartman speak with Sgt. Jesse Rembert about the integration of canines, robots, and drones into SWAT. Jesse Rembert - Denver Police Department 2005-2012 Police Officer 2012-2017 Technician, Metro/SWAT 2017-2019 Sergeant Impact/Street Crimes 2019-2021 Sergeant Internal Affairs 2021-2023 Sergeant Special Operations Response Team 2023-Present Sergeant Metro SWAT & K9 Thank you to our sponsors: Ray Allen Mfg. - Rayallen.com Inukshuk Performance Dog food - INUKSHUKPRO.com Black Jacks Leather - BlackJacksleather.com Sauna Box - Saunabox/k9.com Key word "K9" for discount Connect with Us: Instagram: @policek9radio663 Email: Trainers@Dtack9.com Support the Show: Found this episode valuable? Like, comment, and share it with your fellow K9 handlers. Subscribe and turn on notifications so you never miss a new episode designed for law enforcement professionals.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Juwan Fields, a young field service forklift mechanic seeking to transition back into the automotive industry. Juwan opens up about his dissatisfaction with the repetitive and unstimulating nature of equipment repair, contrasting it with his early passion for automotive diagnostics and electrical work. Jeff and Juwan talk about the challenges technicians face in finding fulfilling work that balances intellectual curiosity with financial stability.00:00 Career Shift: Equipment to Automotive04:43 Automotive Challenges and Reflections08:27 Job Transition: Oil Changing Experience10:38 Seasonal HVAC Job Experience15:26 Balancing Passion and Providing18:17 Choosing Stability Over Entrepreneurship20:16 "Keith Perkins: Expert Car Diagnostician"23:17 Networking with Industry Leaders27:51 "Skepticism of 'Specialty' Shops"30:33 Prefers Diagnostic Programming Over Key Work36:20 Brian Pollock's Repair Expertise38:35 "Job Satisfaction Over Money"39:59 Shop Struggles: Pay and Solutions45:40 "Aftermarket Parts: Unreliable Choice"46:34 Efficient On-Site Auto Technician Guidance52:29 Life-Changing Networking Events Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Elvis and Barb are back (once again) with more amazing conversations that they got at the exocad (https://exocad.com/) booth during the 4 days at IDS 2025 in Cologne, Germany (https://www.english.ids-cologne.de/). First up is two gentlemen out of Columbia that their lab 70 years ago decided that it was easier if they just started manufacturing their own materials. Juan David Jaramillo and Luis Diego Monsalve talk about the history of New Stetic (https://www.newstetic.com/en/), the regulation of getting it into 65 different countries, the world of making dental anesthesia, and how they use IDS as a way to connect with customers from around the world. Then we bring back the wonderful Steve Campbell from Nexus Dental Laboratory (https://nexus.dental/)in the UK. Steve is at IDS speaking for exocad and the new exocad ART (https://exocad.com/our-products/exocad-art). He talks about how with exocad, AI, and a video of a patient talking, we can create a video of the patient talking with their new teeth that haven't even been made yet. Steve also updates on Nexus since the last recording and the importance of encouraging your technicians to do better then you. Lastly we talk to Dr. Nicolas Rohde from VHF Milling Machines (https://www.vhf.com/en-us/). Dr. Rohde started with a business degree and a PhD in Organizational Practices. While in Maryland during school, he meets his wife and takes a job with a implant company and that's how he into dental. That company was a reseller for VHF mills and that is how he found them Dr. Rohde talks about moving back to Germany to run the US division, what sets their mills apart from others, and why they take the time to have their own CAM software to run their mills. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Dr. Nicolas Rohde, Juan David Jaramillo Gómez, Luis Diego Monsalve Hoyos, and Steve Campbell RDT.

Grab our free podcast script → https://mailchi.mp/podcastprinciples.com/scriptFor most people, podcasting boils down to one thing:Costs.And not just money – but also time and effort – two inputs that can wear you down if you don't have a proper system (and proper help) to produce your podcast.I'm joined by my occasional co-host and the General Manager of Podcast Principles – Jack Gallagher.We discuss the amount of time it takes not only to make episodes week-in and week-out, but also how long you'll need to strategize and gather together the necessary resources you'll need to make your project a success.We also zoom in on some tools to helps defray these costs, our content system and a little bit of good news: how your podcast can help you get money and time back.__________________________________________________

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

If customers don't understand you, it's harder for them to trust you, and even harder for them to buy from you.  In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker reveal why overexplaining systems, parts, and technical jargon leads to confusion, stalled decisions, and lost trust. You'll learn how to take complex home service concepts, whether HVAC, plumbing, or electrical, and explain them in a way that actually makes sense to your customer. This isn't about dumbing things down, it's about guiding decisions with clarity and confidence in the home. What's Inside: Why tech talk kills clarity How to explain your process in simple, visual terms What to say when the customer “checks out” How emotional clarity leads to better buying decisions A better way to educate without overwhelming

Check out the article in the latest issue of JDT about Barb and Elvis' visit to IDS: https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnadl.memberclicks.net%2Fassets%2Fjdt%2FJDTJJ25%2FFeature%2520JDT725.pdf&data=05%7C02%7CElvis%40derbydental.com%7Cc33fea7508384105f07a08ddad0e04e9%7C6fa28314e906466889bfaddab1c310c2%7C0%7C0%7C638856998445771892%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=a64QAz1D6fk6BQEJASihLI%2FzjALozgRhkauA4gpLzpE%3D&reserved=0 We all know and love Nowak Dental Supplies (https://www.nowakdental.com/) for not only their products and services, but for everything they do for our industry. This week we talk to two people from Nowak Dental Supplies (https://www.nowakdental.com/) that are bringing the conference/party of the year to New Orleans in November. Brandi Nowak is one half of the owners and she tells the story of starting in 2000. Taking over her grandfather's legacy that started in the 40s, she has helped the company become what it is today. At the beginning of 2025, they brought on Marybeth Starr to help them grow even more. Marybeth is a veteran of the vendor side of dental laboratories and brings experience to get the job done. Together they have put together NOLA Lab Fest (https://www.nolalabfest.com/) that is happening in New Orleans on November 7 & 8. This is a must attend event because it is going to be what these two are, fun. Register today at: https://www.nolalabfest.com/ THANK YOU to Aidite (https://www.aidite.com/) for sponsoring us! Go buy their stuff from Nowak... win/win for everyone! Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Brandi Nowak and Marybeth Starr.

ON TODAY SHOW: Charlie had his rugby league debut for the Te Atatu Roosters, well water technician debut. Azura is going next level in her health journey. Plus, we set the record straight. Can rocks give birth? For more, follow our socials: Instagram Facebook TikTokSee omnystudio.com/listener for privacy information.

Combat-wounded Staff Sergeant (Ret.) Johnny “Joey” Jones turned a traumatic, life-changing disability into a personal mission to improve the lives of all veterans. Known to his friends as “Triple J,” Jones was raised in Dalton, GA and enlisted in the Marine Corps after high school. During his eight years of service, he worked as an Explosive Ordnance Disposal (bomb) Technician, deploying to both Iraq and Afghanistan on separate tours. During his last deployment to Afghanistan, Jones was responsible for disarming and destroying 80+ improvised explosive devices (IEDs) and thousands of pounds of other unknown bulk explosives. During that tour on August 6, 2010, he stepped on and initiated an IED, resulting in the loss of both of his legs above the knee and severe damage to his right forearm and both wrists. He recovered at Walter Reed National Military Medical Center in Washington D.C. Focusing on overcoming adversity, finding a positive perspective in dire situations, leaning on those around you, and finding strength in yourself and your community, Joey now serves at the Chief Spokesperson for Zac Brown's Southern Ground and Military director and spokesperson for Camp Southern Ground. Joey regularly appears as an outspoken, yet insightful military analyst for Fox News. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Survey Demographics & LimitationsSkewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.What Technicians WantProper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.Paid training (65%) – Despite high demand, many techs underutilize training opportunities.Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.Industry Pain PointsLow Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (

When a customer chooses the cheapest option, is it really because of price or because of how it was presented? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker reveal why customers default to low-price decisions—and how techs unknowingly reinforce that bias. Packed with real-world roleplay and proven frameworks, this episode teaches you how to present pricing with confidence, educate customers without confusion, and protect the value of your premium work. You'll learn how to: -Present prices top-down to anchor value -Avoid confusing customers with too many options at once -Leverage the psychology of loss aversion and consensus -Build trust while still selling premium -Reframe pricing conversations to highlight long-term value Mentioned in This Episode: → Only 18% of customers actually buy the cheapest option → Why techs often “lead the witness” toward low-cost picks → The importance of slowing down when presenting pricing → Robert Cialdini's Influence  → Real roleplay examples that build confidence in price delivery

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Survey Demographics & LimitationsSkewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.What Technicians WantProper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.Paid training (65%) – Despite high demand, many techs underutilize training opportunities.Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.Industry Pain PointsLow Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (

In this Employee Spotlight episode, we sit down with Vic, one of our Master Platinum technicians at Healey Hyundai. With nearly two decades of experience, Vic shares his journey from working in car washes and fast food to becoming a certified Master Technician. Hear how he started turning wrenches at age 20, why he joined Healey in 2017, and what it took to reach the top ranks of certification. This is a great listen for anyone curious about the technician career path or looking to learn from someone who's built it from the ground up.

While fresh back from the Florida Dental Lab Association meeting in Orlando, THANKS JENSEN DENTAL (https://jensendental.com/)… we are still bringing you conversations from the exocad (https://exocad.com/) booth from the largest dental show in the world, IDS in Cologne Germany (https://www.english.ids-cologne.de/). But first… We are many, many months away from Chicago in February, but our very own Barb Warner is going to be the very first female Chair of the Cal-Lab Association (https://cal-lab.org/) that is over 100 years old. Let's make this the most well-attended event ever. Head over to Cal-Lab.org and sign up for this amazing meeting that takes place the Thursday and Friday of the same weekend as Lab Day Chicago. Let's all plan to go and support Barb! Now, first up we chat with a dentist from India, Dr. Manish Chhabra. After going though the school, Dr. Chhabra discovered that he really had a fondness for digital design. So he opened a lab. Eventurally he meets the owner of Leixir Dental Lab Group (https://www.leixir.com/) and formed a partnership to open a design center in India to support the group of labs. Starting with 2 employees and taking it to 300, Dr. Chhabra learned all about training and scaling. Now he has set off and created dgadental.com (https://dgadental.com/) to train clinicans and technicians using VR headsets. Then we sit down with someone from Ivoclar (https://www.ivoclar.com/en_li) that has a lot to do with their success, Tobias Specht. Tobias came on the podcast about 2 years ago and this time stops by to update us on celebrating 20 years of emax (https://www.ivoclar.com/en_li/products/metal-free-ceramics/all-ceramics) , their new Ivotion Printed Base (https://www.ivoclar.com/en_li/products/digital-processes/3d-printing-materials) and how easy it is to reline, what Ivoclar has going on at IDS in their two booths, and a new way to mill emax faster. So much is covered, it's hard to believe it all new from Ivoclar. Take it from Laura Prosser, the digital marketing manager for Ivoclar North America (https://www.ivoclar.com/en_us). She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na (https://www.instagram.com/ivoclar.na/). We'll see you there. Special Guests: Dr Manish Chhabra and Tobias Specht.

Jose, a technician at the Kavli Nanoscience Institute (KNI) at Caltech, discusses his role in microfabrication, using equipment like ellipsometers and atomic force microscopes. He describes his daily routine, including wearing a bunny suit for safety. Jose shares his educational journey, starting from Pasadena City College, and his plans to transfer and work in a clean room. He highlights the unexpected challenges of learning new techniques and the impact of the East Canyon fire on his family, which forced them to relocate. Despite these challenges, Jose continues his studies and work, emphasizing the importance of extracurricular involvement and resilience.The Talking Technicians podcast is produced by MNT-EC, the Micro Nano Technology Education Center, through financial support from the National Science Foundation's Advanced Technological Education grant program.Opinions expressed on this podcast do not necessarily represent those of the National Science Foundation.Join the conversation. If you are a working technician or know someone who is, reach out to us at info@talkingtechnicians.org.Links from the show:Episode Web Page:https://micronanoeducation.org/students-parents/talking-technicians-podcast/Kavli Nanoscience Institute (KNI) at Caltech:https://kni.caltech.edu/

Thanks to our Partners, NAPA TRACS, and Today's Class In celebration of ten years of podcasting, Carm Capriotto reunites with early guests—Dwayne Myers, Clint Dudley, and Gene Morrill—to reflect on their original episodes and the evolution of their businesses. The episode explores their growth over the past decade, the vital role of coaching, continuous education, and adapting to industry changes such as labor rates and operations. Emphasizing the importance of strong processes, community, and putting people first, the conversation highlights how shared experiences and lifelong learning drive success in the automotive repair industry. Clint Dudley, Shade Tree Auto, Grimes, IA. Clint's previous episodes HERE Dwayne Myers, Dynamic Automotive. Dwayne's previous episodes HERE. Gene Morrill, Certified Automotive in Glendora. Gene's previous episodes HERE Show Notes: Watch Full Video Episode Introduction & 10th Anniversary Kickoff (00:00:00) Early Podcast Episodes & Guest Introductions (00:01:11) Podcast's Impact & R&D Philosophy (00:03:19) Dwayne's Journey & Business Growth (00:05:28) Podcast as a Turning Point (00:06:36) Clint's Growth Story (00:08:10) C Gene's Reflections & Downsizing (00:10:06) Family, Health, and Work-Life Balance (00:11:33) Memorable Moments & Industry Changes (00:14:31) Evolution of Podcast Formats (00:16:02) COVID-19's Impact on Business (00:21:09) Transition from Technician to Business Owner (00:21:58) The Value of Coaching & Peer Groups (00:22:52) Coaching vs. Expert Help (00:25:59) Learning from Other Industries (00:27:30) Giving

In the trades, busy season feels like chaos—calls stack up, the pressure ramps, and the temptation to rush is real. But here's the truth: cutting corners doesn't save time—it costs you. In this episode of Windshield Time, Todd Liles and Chris Elmore share why slowing down and sticking to the process is the fastest way to consistency, trust, and long-term wins. If you're feeling the heat in your business right now, this episode is your reset button. You'll learn how to: -Stick to full processes—even when you're slammed -Avoid costly callbacks caused by rushed work -Present all options during peak season to boost value -Build trust between schedulers and techs with better communication -Use scarcity and urgency to increase perceived value Mentioned in This Episode: → Callbacks and the cost of cutting corners → Full option presentations—even during demand surges → Schedule trust: defining emergencies and honoring boundaries → Why speed without clarity breaks your team → The mindset shift that prevents burnout and boosts results

AI is coming for your job—but not these. In this episode, we break down 10 high-paying, male-dominated careers in the auto and trade industries that women can enter now to avoid being replaced by artificial intelligence in 2025. From diesel mechanics to HVAC techs, these hands-on roles need human skill. If you're ready for job security, real pay, and zero AI takeover—this is for you.Grab a copy of my book:https://partsmanagerpro.gumroad.com/l/qtqaxjobs safe from AI 2025, male-dominated jobs women can do, AI-proof careers 2025, trades women should learn, automotive careers 2025, hands-on jobs not replaced by AI, top jobs for women in trades, mechanic jobs for women, diesel mechanic career path, high paying trade jobs no degreejobs AI won't replace anytime soon, careers without college 2025, automotive jobs that are safe from automationBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support.

Come join us THIS WEEK at the Jensen Dental (https://jensendental.com/) booth during the FDLA Southern States Symposium & Expo (https://www.fdla.net/attendee-information) - June 13-14 at Signia by Hilton Orlando Bonnet Creek in Orlando, FL Register today at: FDLA.NET We return to the "Olympics of Dental", IDS in Cologne Germany. Set up very nicely in the exocad (https://exocad.com/) booth, Elvis and Barb got to talk to three more amazing people from around the world. THANK YOU EXOCAD!! We start the episode with Amy Tate who joined her uncle a year ago at nexus dental laboratory (https://nexus.dental/) because she saw all the amazing places it has taken him. Now enrolled in a 3 year online course, a mentorship, and also working in the lab, Amy is all in with dental technology and shares her hopes for the future. Then we chat with Rami Gamil, who years ago saw a need for dental technology in Egypt. After getting a degree in it in France, Rami now owns multiple locations called TriScan that provides iOS, CBCT, and bunch of other digital services to local dentists. His next focus is all about education. We wrap up the episode with the dental technician to Denturists, Pam Rehm. Growing up in Canada, Pam spent a fair amount of time in a dental chair. That drove her to become a dental technician and she found out how great the Denturist community was. After getting into teaching, she truly found her passion. She's now with Argen Canada (https://argen.com/#/) and her focus is making sure Denturists get a digital workflow that works for their practice. Special Guests: Amy Tate, Pam Rehm, and Rami Gamil.

In this interviews ShLanda Burton, an accomplished NDTR who has made significant contributions to the fields of nutrition and community health. Shalonda shares her journey of discovering the NDTR credential at the FENCY Conference, the importance of credentials in building credibility, and her experiences as a non-traditional student. She discusses her passion for community nutrition, the challenges she faced, and how she found her niche as a doula and nonprofit founder. The conversation highlights the vital role of nutrition in public health and the need for advocacy in underserved communities. In this conversation, ShLanda Burton discusses her journey in the fields of nutrition and community work, emphasizing the importance of mentorship, personal growth, and the challenges faced as a minority in dietetics. She shares insights on the significance of timing in career development, the duality of non-profit and for-profit work, and her commitment to health at every size. ShLanda's experiences highlight the value of community connections and the impact of personal and professional relationships in fostering growth and fulfillment.Chapters00:00 Introduction to NDTR Spotlight and ShLanda's Journey01:11 Discovering the NDTR Credential at FENCY03:18 The Importance of Credentials in Nutrition and Community Work05:01 Navigating the NDTR Credential Process10:17 The Journey of a Non-Traditional Student13:40 Passion and Perseverance in Community Nutrition17:04 Finding a Niche: Doula Training and Community Impact21:25 Building a Nonprofit for Birth and Nutrition Advocacy24:12 Collaborations and Future Directions in Community Nutrition25:02 Navigating Non-Profit and For-Profit Dynamics26:47 The Importance of Growth and Timing29:59 Finding Fulfillment in Community Work30:48 The Role of Mentorship in Professional Development34:56 Overcoming Challenges as a Minority in Dietetics40:00 Health at Every Size: Personal Experiences and Insights

T3C - Propagation modes: sporadic E, meteor scatter, auroral propagation, tropospheric ducting, F region skip, Line of sight and radio horizon. 41:38

Ever presented your findings… and watched the customer go quiet? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker unpack what really causes that reaction—and how to prevent it. From the very first question you ask, you're either setting context or setting a trap. If you want the customer to trust you when it matters most, you've got to build contrast early and deliver findings with clarity, confidence, and control. You'll learn how to: -Ask better questions that build trust and uncover expectations -Use age, maintenance, and filtration to create context -Structure findings as a story—not a list of problems -Separate the “meaning” conversation from the “money” conversation -Keep control of the call while giving customers space to process -Turn presentation anxiety into confidence and clarity Mentioned in this episode: The “bomb blast” effect: why customers shut down The 7-step findings presentation framework How to avoid the “I also found…” death spiral The importance of linking symptoms to causes When to give customers space—and when to stay close Why you shouldn't present findings with pricing attached

Come join us at the Jensen Dental (https://jensendental.com/) booth during the FDLA Southern States Symposium & Expo (https://www.fdla.net/attendee-information) - June 13-14 at Signia by Hilton Orlando Bonnet Creek in Orlando, FL Register today at: FDLA.NET Back in March, Barb & Elvis traveled all the way to Cologne, Germany to set up and record at the biggest dental show in the world, IDS (https://www.english.ids-cologne.de/). A special thanks to exocad (https://exocad.com/) for giving us the space to record so many amazing people over the course of 4 days. First up is a dentist turned exocad (https://exocad.com/) designer, Hajir Shamil. Hajir talks about dentistry in Iraq and how she went to school just outside of Russia. Going back to a country that is hard to find a practice, she goes about working at a lab and falls in love with the "purple program". Find out what she thinks of her first time at IDS and why she came. Then we chat with Daniel Portal and Gerson Prada. Daniel has a history of working with (https://exocad.com/) but eventually opened his own lab doing only designs for labs and dentists. He partnered up with Gerson Prada in Utah to do any fabricating of the cases. Together they talk about working together from a far, good communication with the doctors, Daniel being a part of exocad's "Heroes of Digital Dentistry", and what they are doing at IDS. Then we wrap up the episode with a dentist that more letters after his name than in it, Dr. Diogo Viegas. Dr. Viegas went to the Lisbon Dental School (https://www.ulisboa.pt/en/curso/mestrado-integrado/dentistry) to become a dentist. When that wasn't enough, we got his Masters. When that wasn't enough, we went back to get his degree in dental technology. Now, Dr. Viegas has a practice in Lisbon, does his own lab work, still having time to teach other clinicians, and being a member in Bio-Emulation (https://bio-emulation.com/). Take it from Laura Prosser, the digital marketing manager for Ivoclar North America (https://www.ivoclar.com/en_us). She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na (https://www.instagram.com/ivoclar.na/). We'll see you there. Special Guests: Daniel Portal, Dr. Diogo Viegas, Gerson Prada, and Hajir Shamil.

“The process doesn't fail. The technician fails to follow the process.”  – Dirk Nauman In this inspiring episode of the Building HVAC Science Podcast, Eric Kaiser and Bill Spohn are joined by Dirk Nauman—HVAC trainer, simulator inventor, and founder of Visual 3D Academy. Dirk shares his personal transformation from a nervous first-time trainer to an industry innovator dedicated to improving HVAC education through simulation and visualization. He discusses how necessity drove him to create his first HVAC simulator from scrap components, eventually evolving it into a line of compact training tools now used in schools, prisons, and technical programs across North America. Dirk also introduces the Visual 3D Academy platform, a 3D-based learning system designed to immerse students in HVAC theory like never before. From diagnosing faults to exploring animated equipment cutaways, learners can access both physical simulators and virtual models. He emphasizes the importance of foundational understanding and how his mission includes supporting returning citizens and changing lives through education. This episode is packed with insights on building training tools from scratch, applying theory in meaningful ways, and using technology to close the skills gap in HVAC. Whether you're a contractor, educator, or technician, Dirk's story will energize your approach to learning—and teaching—the trade. Dirk''s LinkedIn: https://www.linkedin.com/in/dirk-nauman/ Visual 3D Academy website: https://www.visual3dacademy.com/ HVAC Simulator Website: https://hvacsimulator.com/ Dirk's Technician vs. Mechanic video: https://vimeo.com/1057050226 Dirk's email address: dirk@hvacsimulator.com The book he mentions (By Daniel W. Bixby): Product Training for the Technical Expert: https://a.co/d/0lmP00o     This episode was recorded in May 2025.