Podcasts about Technician

Some techs walk into a home and customers instantly feel comfortable. Others can't get past “let me think about it.” It's not luck. It's learnable skills. In this episode of Windshield Time, Chris Elmore and Harold James Walker break down 6 psychological skills every service professional needs to earn trust, guide decisions ethically, and close more calls without pressure tactics. You'll discover: -The six science-backed skills that shape buying decisions -How to use psychology ethically  -Ways to build authority and credibility in the first 5 minutes -Real-world stories from thousands of in-home visits showing these skills in action  If you've ever lost a job because a customer didn't fully believe in you, this episode shows you how top techs win trust before the close.

Lauren Reinhold, Director of Training & Education at Kirk NationaLease, shares her journey from technician to teacher to leading a technician training and apprenticeship program. She discusses how connecting with students on a personal level helps them succeed, and she breaks down key parts of the program she's building. Lauren also highlights the disconnect between industry and education that's impacting the technician shortage.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Lauren Reinhold, Kirk NationaLease, lauren_reinhold@knl.ccSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Thanks to our Partners, NAPA Auto Care and NAPA TRACS This episode dives into the real challenges of technician retention and why it's time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE Show Notes Watch Full Video Episode Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/ Episodic Education (00:01:06) Shop Expansion and ADAS Specialty (00:01:45) Staffing Challenges and Work-Life Balance Shift (00:02:54) From Mechanic to Technician to Specialist (00:05:22) The Rise of the Specialist (00:06:22) Educating Consumers on Complexity (00:07:56) Recognition and Respect for Technicians (00:09:52) Shift from Flat Rate to Work-Life Balance (00:10:24) Craig's New Pay Structure (00:12:47) Bridging the Generational Gap (00:20:06) Financial Transparency with Staff (00:21:03) Personal Motivation for Change (00:23:34) Recruitment and Retention Strategies (00:26:58) Diverse Career Paths in Automotive (00:27:47) The Power of Language: Calibration Specialist (00:29:05) Educating Customers on Technical Systems (00:29:47) Value of ASE Certification and Public Recognition (00:30:56) Integrity and Problem-Solving in the Shop (00:32:09) Training...

70% of dealership sales staff quit within a year. Why is the auto retail industry bleeding talent? We expose the 5 brutal reasons behind record staff turnover – backed by NADA data.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) It's hard to believe that IDS 2025 happened over 4 months ago and we are still bringing out conversations we got while at the exocad booth. This one is jam-packed with three conversations with 4 different people in the dental industry that really are making huge impacts. First up is two dentist that are using their time and talent to teach other clinicians from around the world how to implement the digital workflow in their practice. Dr. Milad Shadrooh (The Singing Dentist!) and Dr. Robbie Hughes are from opposite ends of England but both share the passion of education. They talk about their careers, what kind of courses they offer at Avant Garde Dentistry (https://www.avantgardedentistry.co.uk/) and how through a mentorship program, dentist can go digital both efficiency and confidently. Then we meet the CTO of Align Technologies (https://www.aligntech.com/), Zelko Relic. Zelko talks about getting into dental, the history of Align Technologies and when they merged in Invisalign (https://www.invisalign.com/), Itero (https://itero.com/), and exocad (https://exocad.com/). He also talks about the resources they put towards R&D, scaling a company to make over 1 million parts A DAY, what new technologies are currently being worked on, and how they are making the ultimate in providing the comprehensive solution to all. We wrap up the episode with Ben Weber from ModuleWorks (https://www.moduleworks.com/). What is ModuleWorks, well it's kind of hard to explain. You see, it's in about 90% of the manufacturing in the world. It's not the CAM, it's not the user interface, but it's in the background making it all come together. Ben talks about what ModuleWorks is, how it works, and why we can't live without it. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. Al l you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Ben Weber, Dr. Milad Shadrooh, Dr. Robbie Hughes, and Zelko Relic.

So you want to become a Coast Guard Rescue Swimmer? The pathway to becoming an Aviation Survivalist Technician (AST) is a journey with many challenges to overcome in accomplishing this objective. The Coast Guard Rescue Swimmer/AST rate is one of the most highly sought after career paths / adventures the U.S Coast Guard offers. Many people seek to join the Coast Guard specifically to do this mission as it is one of the most adventurous jobs in the organization with a direct impact on saving lives. In this episode of the Coast To Coasties Podcast, I sit down with my longtime friend and bootcamp shipmate AST3 Max Gardiner as we discuss in this 2 part episode, how his journey began and how he got to where he is today. In the first episode we cover how Max discovered the Coast Guard and what motivated him to pursue a career as a Rescue Swimmer. We walk through his preparation for AST A-school and his time as a non-rate. For anyone who wants to learn more about Aviation rates or may have interest in becoming an Aviation Survivalist Technician, tune into this episode and listen to Max share how he prepared for this amazing adventure!

In this episode of the Coast To Coasties podcast, I sit down with Aviation Survivalist Technician (AST3) Max Gardiner to discuss the daily work life of a Coast Guard Rescue Swimmer. While day-day work life will change greatly depending on where an individual is stationed, Max provides great insight on what his job entails to ensure he stays both proficient and ready to execute the Coast Guard mission of being a Rescue Swimmer. He shares schooling and opportunities ASTs have to improve on their rescue capabilities and train in many diverse settings a swimmer could potentially encounter while on the job in numerous sea state and inland river and land environmental conditions. If you enjoyed part 1 with Max you are guaranteed to enjoy part 2 just as much, tune in and listen to the exciting story of daily work life of a Coast Guard Rescue Swimmer!

In this thought-provoking episode, Ryan tackles one of the most overlooked transitions in the home service world: moving from the field to the office. After receiving a powerful listener question—"What should I do now that I'm finally working on my business instead of in it?"—Ryan unpacks the journey that many business owners face but few talk about.Drawing from his own path, including his infamous 10-hour first install and his management background, Ryan walks through what it takes to zoom out and lead your business strategically. He dives into setting a vision, building systems, investing in branding, and creating culture that extends beyond your company walls. You'll hear why leadership development is non-negotiable if you want to scale and what “CEO Day” looks like when done right.This episode doesn't shy away from hard truths—like how ego keeps you feeling “needed” but stuck, or how taking out the trash may be costing your business more than you realize. Ryan introduces the “bucket value” analogy to help business owners prioritize their time and delegate low-value tasks. He also shares real-life advice from HVAC legend Matthew Holtkamp, including how to ask, “Can someone else do this?” before taking action.Ryan breaks down why working ON the business means installing systems, not just garage doors, and how to avoid falling back into old habits by setting triggers and KPIs that expose where you're slipping. He also covers the guilt many business owners feel when stepping back—and why it's time to stop apologizing for being a leader.The episode ends with a clear call to invest in your personal and business growth through coaching, masterminds, CRMs, automations, and smarter communication tools. Ryan even teases a new all-in-one messaging platform that could reshape how contractors manage customer interaction across channels.If you're ready to stop wearing every hat and start leading with clarity, this is the episode that'll nudge you forward. Whether you're doing $200K or $20M, the challenges are the same—and the answers start here.Fort Lauderdale Intensive – 2 Seats Left! Join Ryan and the team for a 3-day business growth retreat: Luxury stay, private chef, whiteboard strategy sessions, and life-changing clarity. → garagedooru.com/intensiveFind Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

Send us a textIn this insightful episode of the Business Growth Talks podcast, Mark Hayward dives into the transformational lessons extracted from Michael E. Gerber's influential book, "The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It." This discussion is packed with practical insights for entrepreneurs and small business owners who are eager to break free from the burnout cycle and scale their operations effectively. Through a detailed exploration of Gerber's core lessons, Mark empowers listeners with the strategies necessary to transition from merely working in their businesses to successfully working on their businesses.The episode kicks off by debunking the "Entrepreneurial Myth," which is the misleading belief that skill in your craft automatically translates into business success. Throughout the episode, SEO-friendly themes such as small business growth, entrepreneurial freedom, and systematization are thoroughly explored. Mark breaks down Gerber's nine essential lessons, emphasizing the importance of system-building over dependency and the need for a balanced approach among the technician, manager, and entrepreneur roles. Listeners are encouraged to adopt a strategic mindset, documenting processes and creating clear organizational structures even if they are solopreneurs, in order to elevate their ventures from self-reliant jobs to thriving, self-sufficient businesses.Key Takeaways:Understanding the Entrepreneurial Myth: Possessing a skill doesn't guarantee successful business ownership; you must build a business model around your expertise.Balancing Business Roles: Every entrepreneur plays the roles of technician, manager, and entrepreneur; neglecting any of these roles can hinder business growth.Systems Over Dependence: Establishing systems facilitates business growth and sustainability; without them, you're merely creating a job for yourself.Documentation is Key: Logging processes and tasks is crucial for scaling and sustaining business operations, especially for solopreneurs.Personal Development Equals Business Growth: The business is a reflection of the owner's skills and organization; personal development directly impacts business success.Resources:Michael E. Gerber's Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItPodcast Introduction: Explore Mark Hayward's services at podcastintroduction.comWe hope you enjoyed this deep dive into strategic business growth on Business Growth Talks. Don't miss out on the full episode to enrich your understanding and streSupport the showIf you want to watch the full video of this episode go to:https://www.youtube.com/@markhayward-BizGrowthTalksDo you want to be a guest on multiple podcasts as a service go to:www.podcastintroduction.comFind more details about the podcast and my coaching business on:www.businessgrowthtalks.comFind me onLinkedIn - https://www.linkedin.com/in/mark-hayw...Tik Tok - https://www.tiktok.com/@mjh169183YouTube Shorts - https://www.youtube.com/@markhayward-BizGrowthTalks/shorts

Jason Zumwalt, an engineering technician for the City of Egan's utilities, detailed their role in coordinating capital improvement projects, managing cross-connection programs, and assisting administrative operations, emphasizing the shift from field to office work for a more consistent schedule and reduced physical toll. Jason highlighted adaptability, critical thinking, and communication as essential skills for an engineering technician, while also addressing the public's misconceptions about the administrative side of public works and the challenge of an aging workforce. Jason concluded by advising individuals to embrace uncomfortable situations and pursue continuous learning for career advancement. Give the show a listen and remember to thank your local Public Works Professionals.

It's the 11th running of the Race For the Future in Fort Worth, TX on September 14, 2025. This is YOUR chance to make a difference in a industry we all love so much. Important links: All the money goes to The Foundation For Dental Laboratory Technology: https://dentallabfoundation.org/ All about the Race: https://dentallabfoundation.org/news-events/race-for-the-future/ Race website: https://fortworth.californiatriathlon.org/ TO DONATE: https://fdlt.memberclicks.net/donor-form#/ Select: Race for the Future Enter the name of the racer you want to support: BARB WARNER or THE CROWN JEWELS Enter the amount (One Million Dollars) We are back with two great conversations that Barb and Elvis got while attending IDS 2025 in the exocad booth. First up is a Canadian Denturist who was just on the podcast back September but has a LOT to update us on. Jade Connors found some time (and found us) to update us on all the adventures she has been on since your last episode, her entry in the Candulor KunstZahnWerk (https://www.candulor.com/en-us/kzw-winners-2025) competition, creating a work/life balance, and making sure patients get care beyond just a denture. Then we meet Lisa Aguirre, the Marketing Manager for DGShape, the makers of the Roland mill and so much more. Lisa talks about her history working on the clinical side, being with Spear Education, and getting up to speed on all things DGShape. She also talks about some of the new mills and printers that they were launching at this year's IDS. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Jade Connors, DD, RDT and Lisa Aguirre.

The grieving wife of a Long Island man who lost his life after being drawn into an MRI machine is holding the imaging technician responsible for the tragic incident.See omnystudio.com/listener for privacy information.

Luke Kahng, famous lab technician and lab owner, shares candid and valuable insight into one of the most critical links in dentistry today—the relationship between the dental practice and the lab. This episode is entertaining and informative! For more info on Luke and his lab visit https://www.lsk121.com

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro's Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company's commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes.00:00 Lifelong Automotive Career Journey06:54 Evolving Career in Automotive Diagnostics11:21 "Career Exploration to Ford Mastery"19:07 Air Pro Discussion and Controversy22:38 "Innovating System Calibration Process"32:33 Technician's Misunderstood ADAS Calibration37:41 Q&A: Clarifying Tool Capabilities39:46 ADAS Calibration Task Force Insights46:16 Ford's Collision Repair Staffing Imbalance52:22 Calibration Challenges in the Automotive Industry57:36 Recall Confusion with High-End Car01:05:21 Technician Liability and Calibration Risks01:11:08 Windshield Replacement Without Recalibration01:13:35 Glass Installation and Calibration Issues

In this extended Malicious Compliance special, we follow the legendary saga of one military technician's run-ins with incompetent leadership. From outdated radar systems to camera towers and fried modules, OP uses perfectly executed malicious compliance to expose the ignorance of those who outrank him. Each story is a masterclass in patience, sarcasm, and knowing exactly when to step back and let the boss fail.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comGet your Custom Hand Turned Pen by Rob at https://CanadianRob.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

In this episode of the HVAC School podcast, Bryan Orr sits down with Roman Baugh, a leading VRF (Variable Refrigerant Flow) specialist and co-host of the VRF Tech Talk podcast, for an in-depth exploration of VRF system maintenance. The conversation begins with some lighthearted back-and-forth before shifting to the technical realities of maintaining VRF equipment. Roman immediately addresses a common misconception: the idea that VRF systems are “maintenance free.” He explains that, contrary to some marketing claims, these systems require regular, specialized attention to ensure longevity and reliable performance. Roman shares real-world stories that highlight the consequences of poor installation and lack of serviceability. He describes situations where VRF units are installed in hard-to-reach locations—like cabinets or hard-lid ceilings—making even basic maintenance a costly and invasive process. This lack of foresight often leads to significant expenses for property owners, especially when major repairs require extensive drywall work just to access failed components. Roman emphasizes that proper maintenance starts with ensuring that systems are accessible and serviceable, a step too often neglected during installation. The discussion delves into the specifics of VRF maintenance, moving beyond the basics of filters and drain lines. Roman explains how improper drain line installation can lead to persistent error codes and system shutdowns, particularly when condensate pumps are forced to exceed their design limitations. He goes on to detail the critical role of temperature sensors (thermistors), which are prone to failure from corrosion, moisture, and environmental factors—especially in challenging locations like laundry rooms. These sensor failures can cause misleading error codes and even compressor damage if not addressed promptly. Roman recommends regular sensor checks, especially as components age past their typical five-year lifespan. A significant portion of the episode is dedicated to electronic expansion valves (EEVs), which are susceptible to rust, dried grease, and mechanical binding. Roman advocates for proactive inspection and, when necessary, preemptive replacement of EEVs to prevent catastrophic compressor failures. He introduces tools developed by technicians for technicians, such as the EEV Mate and custom EEV magnets, which allow for manual manipulation and diagnostics of expansion valves in the field. These innovations help HVAC professionals quickly triage and resolve issues, minimizing downtime and protecting expensive system components. The episode wraps up with a strong endorsement for ongoing education, technician communities, and the use of specialized tools and software to ensure VRF systems are maintained to the highest standard. Topics Covered: Debunking the “maintenance-free” VRF myth Access and serviceability challenges in VRF installations Proper drain line design, installation, and common failure points The role and failure modes of temperature sensors (thermistors) Environmental impacts on sensor and component reliability Electronic expansion valve (EEV) maintenance and troubleshooting Field-developed tools for EEV diagnostics (EEV Mate, EEV magnets) The importance of commissioning and using service software Application and installation quality as a foundation for long-term reliability Technician communities, podcasts, and resources for VRF learning and support This episode is essential listening for HVAC professionals seeking to deepen their understanding of VRF systems, avoid common pitfalls, and stay ahead with practical, field-tested maintenance strategies. For more insights, check out Roman Baugh's VRF Tech Talk podcast and YouTube channel for additional resources on VRF technology and troubleshooting.   Check out the VRF Tech Talk podcast on YouTube HERE, or search for it on your favorite podcast app. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

Some swimming holes are closed in Connecticut today, due to bacteria. Chaz and AJ think those contaminated waters are still FAR safer than what they used to swim in. (0:00)  AJ's root canal experience was great, compared to the warnings he received from the Tribe. (13:53) In Dumb Ass News, a criminal helps Chaz and AJ learn about all the options you can buy at WalMart. (19:01)  Dolly the autopsy technician was on the phone with Chaz and AJ this morning to talk about the strangest ways some of the people she's worked on have died. (25:19)  Emily Sands from Elicit Brewing was in studio with Chaz and AJ this morning, to talk about the brews they plan to bring for Sunday's CT Pizza and Brew Fest at the Harford HealthCare Amp. Fisherman Bob tried to ask a question about his favorite style of beer, but forgot all the words he needed. (39:07) 

In this episode of UNSCRIPTED, host Sarah Nicastro speakswith Dave Sarazen, Vice President of Customer Service at Multivac, about how his organization successfully cut technician turnover in half through strategic initiatives and leadership practices that prioritize both recruitment and retention.

These days, customers show up armed with YouTube videos, online forums, and a confidence that can make even seasoned techs bristle. So, what do you do when a customer thinks they know more than you? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker tackle one of the trickiest moments in the trades: handling customers who challenge your expertise. What's Inside: -Why customers feel so confident (and where they get their info) -How to spot the early signs of a “know-it-all” customer -The worst mistake techs make (and how to avoid it) -Why dismissing a customer's knowledge kills trust  -How to disarm customers gently—without getting defensive -The power of physical evidence to win trust -The real difference between knowledge and experience Because the truth is, it's not about proving you're smarter, it's about building trust, guiding the customer, and protecting the sale.

This is the 4pm All-Local on Tuesday, July 15.

When you think of huge advances in digital dentistry, a lot of companies and names come up. But there are two that are really making a huge impact on how we get things done and they continue to do it with the passion of the lab industry supporting it. First up is Björn Zäuner. Björn grew up in a dental family and wanted nothing to do with teeth. We've all heard this story, right? It wasn't long before Björn had a milling center and even an ortho lab. But he noticed that miss mounted cases were a problem and a main cause to most of his remakes. So he developed Bite-Finder to use AI to find the true bite and not the one "captured" with a blue bite or iOS scanner. He talks all about what it is, how it works, how to integrate it, and how you can try it for FREE for 2 weeks. Then we meet the CEO and co-creator of exocad, Tillmann Steinbrecher. We have talked to literally hundreds of people on this podcast that all sing praises for the "purple program" and this time we get to hear the origin story. Tillmann talks about how is started as a research project where he and his partner saw potential for so much more. From walking around IDS 15 years ago with a laptop with a early version to being one of the leaders in dental design, Tillmann in his team has really changed the way labs stay ahead of the every changing workflow. He talks about the early versions, where the name and purple come from, how it's important to stay an open platform, and the importance of user feedback to keep getting better. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Björn Zäuner and Tillmann Steinbrecher.

Today's episode is packed with classic Malicious Compliance, where doing exactly what you're told leads to total chaos. We've got a printing job destroyed by haste, a VP who learned the hard way to listen, a technician who weaponized his lunch break, a receptionist whose silence spoke volumes, and an office football team with a hilariously honest name. These stories prove that when management refuses to listen, compliance becomes the sharpest form of rebellion. Buckle up, it's going to be a satisfying ride.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comGet your Custom Hand Turned Pen by Rob at https://CanadianRob.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

What does it really take to build and sustain a voice for the modern Broadway stage? In this episode of Creative Risk, Joshua sits down with Mike Ruckles, one of New York City's most sought-after vocal technicians and singing voice specialists. Working with Tony, Grammy, and Oscar-winning performers across Broadway, the West End, and beyond, Mike has become the go-to expert for artists navigating the demanding landscape of contemporary musical theater. From his early obsession with the human voice to his current role as production vocal coach for major Broadway shows like Sunset Boulevard, Mike reveals the science and artistry behind functional vocal training.This conversation goes far beyond technique, diving deep into the industry pressures that push performers toward homogenized sound, the crucial difference between functional training and aesthetic coaching, and why communication trumps sound-making every time. Mike shares insights from working with Nicole Scherzinger through her Broadway debut, the emotional journey of vocal rehabilitation, and how the best performers maintain their unique voices while meeting the grueling demands of eight shows a week. This episode offers a masterclass in sustainable artistry and the power of staying true to your individual voice.Join our Patreon for ad-free early access to episodes, exclusive discounts, weekly Q&As, and so much more. Visit https://www.patreon.com/CreativeRiskPodcast today!Submit your story to Raw & Rising, the mini-series spotlighting hustling creatives—those self-producing, diversifying their income, and tackling challenges head-on. Visit www.artists-strategy.com/creative-risk to pitch your story today. —Thanks for listening!Join our email list for our weekly newsletter with deep insight on our personal artistic journeys: www.artists-strategy.com/signupSubscribe on Apple Podcasts: podcasts.apple.com/us/podcast/creative-risk/id1706381310Subscribe on Spotify: open.spotify.com/show/5hzvD8HgCjOo1NcA5zBDN4?si=404a2369523a45cbFollow Us on IG: www.instagram.com/creativeriskpod/Follow Us on TikTok: www.tiktok.com/@creativeriskpod— “CREATIVE RISK”, is a new podcast hosted by actors Joshua Morgan and Mike Labbadia of Artist's Strategy where they explore all things art, entrepreneurialism and everything in between. The acting industry is more volatile and competitive than ever before, therefore the artist must evolve in order to take radical ownership over their creative businesses. Each episode, Mike and Joshua will get raw and unfiltered, giving hot takes and cutting edge strategies on how to build a sustainable career in the arts.

Technical training is more than a safety requirement; it's a business strategy. In this final episode of our Dealer Competencies series, we're spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install.Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are training technicians to think critically, communicate clearly, and take pride in doing it right the first time.From morning strategy huddles to jobsite checklists—and from restaurant recruits to field leaders—this episode is full of insights on what it takes to build a technical team that doesn't just follow instructions, but that owns the outcome."ON AIR is a Lennox Learning Solutions Production.

What do you do when your customer insists on a cheap Band-Aid fix instead of the real repair you know they need? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker dive deep into one of the toughest moments in the trades: telling a customer “That's a bad idea.” This episode is for every technician, salesperson, or service professional who's ever struggled with customers rejecting expert recommendations, choosing quick fixes, or balking at bigger repairs or replacements. What's Inside: -Why it's your professional responsibility to protect customers from bad decisions -How to earn the right to say “That's a bad idea” without losing trust -Why customers often go for Band-Aid fixes—and how to steer them toward better choices -How to avoid just being “the guy who lists options” and step up as a Professional Expert Authority -Psychological tactics that help customers realize the cost of shortcuts -How to handle objections with empathy, authority, and clarity -The hidden costs of always taking “something rather than nothing” on service calls

Welcome to a new episode of Next Level Pros! In this episode, Chris reveals three powerful strategies to 3x your revenue in the HVAC and trades industry. Whether you're a business owner, manager, or sales leader in home services, this episode is packed with actionable insights to help you scale your business, avoid common pitfalls, and close more deals with confidence.Highlights:“Customers do not buy products. They buy solutions.”“Do not, I repeat, DO NOT train your technicians to go and do this work.”“A confused buyer does not buy.”“A no is still a decision. And a maybe, no matter how you convince yourself, is a freaking maybe.”Timestamps:00:00 Introduction02:25 Sales Process Separation and Technician vs. Salesperson Roles 05:34 Limiting Sales Options and the Louis Vuitton Approach 06:54 The Louis Vuitton Approach09:25 Eliminating Quotes and Adopting Yes or No Decisions 10:54 Understanding the Decisions Clients MakeWant me to teach you how to grow your business? Text me! 509-374-7554Want access to more of my content? Click the link below for all of our latest updates and events!https://linktr.ee/nextlevelprosWant to be a guest on our show? Apply here!https://docs.google.com/forms/d/1YlkVBSluEKMTg4gehyUOHYvBratcxHV5rt3kiWTXNC4/viewform?edit_requested=trueWatch my latest PodcastApple - https://podcasts.apple.com/us/podcast/next-level-pros/id1687030281Spotify- https://open.spotify.com/show/1e0cL2vI1JAtQrojSOA7D2?si=95980cd4e55a437aYouTube- https://www.youtube.com/@NextLevelPros

In this episode, hosts Tommy and Chris explore Coaching Development and Careers at District H. Whether you're a member, a coach, or just curious about what makes our team special, this conversation highlights the passion and expertise driving our community. Here's what you'll learn in this episode: * Why coaching at District H is all about helping members achieve personal goals, from overcoming pain to excelling in performance. * Insights into what makes a great coach, including philosophies from the International Coaching Federation and OPEX. * How District H fosters a team of professionals passionate about guiding you toward success. At District H, our mission is to partner with you on your fitness and wellness journey, offering personalized support for every step along the way.

DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! We are once again showcasing some wonderful conversation that we got while in the exocad (https://exocad.com/) booth at IDS 2025. It's funny to travel all the way to Germany to talk to two Americans, one of them even works with Barb! First up is the CEO of the Leixir Dental Group (https://www.leixir.com/), John Krier. John talks about coming to dental from orthopedics and the differences he is noticing. Only 18 months into his new role, John has already visited every lab in the Leixir group and has started to change the culture of over 1000 employees to empower them to take ownership of the work they do. Then we meet fellow podcaster, Dr. Jeff Horowitz. Dr. Horowitz has two practices in South Carolina, GP and Sleep and airway. He talks about the importance of creating the space in the arches for better sleep and how they are even expanding the palate on adults. Dr. Horowitz is also 1/3 of the podcast Dentist IN the Know (https://www.dentistsintheknow.com/) and tells us all about how a couple of dentists got together during the pandemic to chat about what they all love so much. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Dr. Jeff Horowitz and John Krier.

T4A – Station setup: connecting a microphone, a power source, a computer, digital equipment, an SWR meter; bonding; Mobile radio installation. 50:50

T4A – Station setup: connecting a microphone, a power source, a computer, digital equipment, an SWR meter; bonding; Mobile radio installation. 50:50

Gregg Tawney and Rich Hartman speak with Sgt. Jesse Rembert about the integration of canines, robots, and drones into SWAT. Jesse Rembert - Denver Police Department 2005-2012 Police Officer 2012-2017 Technician, Metro/SWAT 2017-2019 Sergeant Impact/Street Crimes 2019-2021 Sergeant Internal Affairs 2021-2023 Sergeant Special Operations Response Team 2023-Present Sergeant Metro SWAT & K9 Thank you to our sponsors: Ray Allen Mfg. - Rayallen.com Inukshuk Performance Dog food - INUKSHUKPRO.com Black Jacks Leather - BlackJacksleather.com Sauna Box - Saunabox/k9.com Key word "K9" for discount Connect with Us: Instagram: @policek9radio663 Email: Trainers@Dtack9.com Support the Show: Found this episode valuable? Like, comment, and share it with your fellow K9 handlers. Subscribe and turn on notifications so you never miss a new episode designed for law enforcement professionals.

00:00 From Technician to Entrepreneur02:20 Dakota's Background & Apprenticeship Path04:34 Motivation to Start a Business06:30 Identifying a Niche in the Fire Industry08:39 Learning Design and Troubleshooting09:35 Teaching Himself FireCAD + Early Wins14:33 Balancing Install, Design & Multiple Projects18:02 Favorite Systems & What Works Best21:05 The Problem with Proprietary Equipment22:26 Customer-First, No-Contract Philosophy28:28 Work-Life Balance & Being a Present Dad30:44 Technology and Business Efficiency32:35 Dakota's Passion for Golfing33:11 NFPA Involvement & Final Words

If customers don't see you as a professional expert authority, they're less likely to trust your recommendations or pay what your work is worth. In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker dig into why being skilled isn't enough. Customers judge you on how you show up, how you communicate, and whether you project authority. You'll learn how to step into the role of a Professional Expert Authority so you earn higher tickets, close more sales, and build a reputation as the trusted advisor customers want in their homes. This isn't just theory, it's the practical difference between being seen as “just another contractor” versus the pro customers confidently say yes to. What's Inside: -Why simply being skilled isn't enough to win trust -The real definition of a “Professional” in the trades -What makes someone an expert (beyond years on the job) -How authority drives customer decisions and higher sales -The two traps techs fall into: -How to combine professionalism, expertise, and authority to become the go-to trusted advisor -Steps you can take today to elevate your authority on every call

We want to hear from you, Send us a TextThis episode of I Speak Jeep is brought to you by Windshield Defense by Racing Optics. Windshield Defense is like a screen protector for your windshield and something you should get because your warranty probably won't cover the windshield. Tune in to hear Neil, Scott, and Jeff discuss warranties on Jeeps. Does that lift kit actually void your warranty? Oh because it's Mopar it's ok?? You don't want to miss this episode if you have any warranty concerns. Support the showThanks for listening, give us a review and check us out on YouTube -SFJ4x4 and visit our website to grab some great gear or products for your Jeep, SFJ4x4.com. Don't forget, you can email Jeffc@sfj4x4.com for special content requests, blind react videos, suggestions, special guests, or general questions. Check out our Patreon patreon.com/ISpeakJeep

In this episode, Dan Aldrich, Director of Automotive Technical Training at Christian Brothers Automotive, dives into what sets top technicians apart—a growth mindset paired with strong mentorship. Dan explores why soft skills are just as crucial as technical skills, how mentorship can transform many careers, and why investing in yourself is key to moving forward in the industry. Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest:  Dan Aldrich, Christian Brothers Automotive, dan.aldrich@cbac.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

A market rotation is underway, as investors transition from this year's best performing sectors into some underperformers. The areas seeing some action, and if it will continue through the summer. Plus A technical twofer on Apple, as the Chartmaster Carter Worth and Kaite Stockton of Fairlead Strategies dig into a short-term play on Apple. Fast Money Disclaimer

Gregg Tawney and Rich Hartman speak with Sgt. Jesse Rembert about the integration of canines, robots, and drones into SWAT. Jesse Rembert - Denver Police Department 2005-2012 Police Officer 2012-2017 Technician, Metro/SWAT 2017-2019 Sergeant Impact/Street Crimes 2019-2021 Sergeant Internal Affairs 2021-2023 Sergeant Special Operations Response Team 2023-Present Sergeant Metro SWAT & K9 Thank you to our sponsors: Ray Allen Mfg. - Rayallen.com Inukshuk Performance Dog food - INUKSHUKPRO.com Black Jacks Leather - BlackJacksleather.com Sauna Box - Saunabox/k9.com Key word "K9" for discount Connect with Us: Instagram: @policek9radio663 Email: Trainers@Dtack9.com Support the Show: Found this episode valuable? Like, comment, and share it with your fellow K9 handlers. Subscribe and turn on notifications so you never miss a new episode designed for law enforcement professionals.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Juwan Fields, a young field service forklift mechanic seeking to transition back into the automotive industry. Juwan opens up about his dissatisfaction with the repetitive and unstimulating nature of equipment repair, contrasting it with his early passion for automotive diagnostics and electrical work. Jeff and Juwan talk about the challenges technicians face in finding fulfilling work that balances intellectual curiosity with financial stability.00:00 Career Shift: Equipment to Automotive04:43 Automotive Challenges and Reflections08:27 Job Transition: Oil Changing Experience10:38 Seasonal HVAC Job Experience15:26 Balancing Passion and Providing18:17 Choosing Stability Over Entrepreneurship20:16 "Keith Perkins: Expert Car Diagnostician"23:17 Networking with Industry Leaders27:51 "Skepticism of 'Specialty' Shops"30:33 Prefers Diagnostic Programming Over Key Work36:20 Brian Pollock's Repair Expertise38:35 "Job Satisfaction Over Money"39:59 Shop Struggles: Pay and Solutions45:40 "Aftermarket Parts: Unreliable Choice"46:34 Efficient On-Site Auto Technician Guidance52:29 Life-Changing Networking Events Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Elvis and Barb are back (once again) with more amazing conversations that they got at the exocad (https://exocad.com/) booth during the 4 days at IDS 2025 in Cologne, Germany (https://www.english.ids-cologne.de/). First up is two gentlemen out of Columbia that their lab 70 years ago decided that it was easier if they just started manufacturing their own materials. Juan David Jaramillo and Luis Diego Monsalve talk about the history of New Stetic (https://www.newstetic.com/en/), the regulation of getting it into 65 different countries, the world of making dental anesthesia, and how they use IDS as a way to connect with customers from around the world. Then we bring back the wonderful Steve Campbell from Nexus Dental Laboratory (https://nexus.dental/)in the UK. Steve is at IDS speaking for exocad and the new exocad ART (https://exocad.com/our-products/exocad-art). He talks about how with exocad, AI, and a video of a patient talking, we can create a video of the patient talking with their new teeth that haven't even been made yet. Steve also updates on Nexus since the last recording and the importance of encouraging your technicians to do better then you. Lastly we talk to Dr. Nicolas Rohde from VHF Milling Machines (https://www.vhf.com/en-us/). Dr. Rohde started with a business degree and a PhD in Organizational Practices. While in Maryland during school, he meets his wife and takes a job with a implant company and that's how he into dental. That company was a reseller for VHF mills and that is how he found them Dr. Rohde talks about moving back to Germany to run the US division, what sets their mills apart from others, and why they take the time to have their own CAM software to run their mills. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Dr. Nicolas Rohde, Juan David Jaramillo Gómez, Luis Diego Monsalve Hoyos, and Steve Campbell RDT.

Grab our free podcast script → https://mailchi.mp/podcastprinciples.com/scriptFor most people, podcasting boils down to one thing:Costs.And not just money – but also time and effort – two inputs that can wear you down if you don't have a proper system (and proper help) to produce your podcast.I'm joined by my occasional co-host and the General Manager of Podcast Principles – Jack Gallagher.We discuss the amount of time it takes not only to make episodes week-in and week-out, but also how long you'll need to strategize and gather together the necessary resources you'll need to make your project a success.We also zoom in on some tools to helps defray these costs, our content system and a little bit of good news: how your podcast can help you get money and time back.__________________________________________________

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Earlier this week, Fox News' retired Staff Sgt. Johnny Joey Jones had the opportunity to interview one of the first responders he featured in his book, "Behind the Badge." In the interview, Steve Hennigan recounts what first drove him to join the Marines—the tragic Beirut Bombings of 1983. From the moment of his enlistment, he launched a long career of service that would lead to diffusing bombs and protecting the streets of Los Angeles. Today on Fox News Rundown Extra, we will share that entire conversation between retired Staff Sgt. Johnny Joey Jones and retired Marine, bomb technician, and former LAPD officer Steve Hennigan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

If customers don't understand you, it's harder for them to trust you, and even harder for them to buy from you.  In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker reveal why overexplaining systems, parts, and technical jargon leads to confusion, stalled decisions, and lost trust. You'll learn how to take complex home service concepts, whether HVAC, plumbing, or electrical, and explain them in a way that actually makes sense to your customer. This isn't about dumbing things down, it's about guiding decisions with clarity and confidence in the home. What's Inside: Why tech talk kills clarity How to explain your process in simple, visual terms What to say when the customer “checks out” How emotional clarity leads to better buying decisions A better way to educate without overwhelming

Check out the article in the latest issue of JDT about Barb and Elvis' visit to IDS: https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnadl.memberclicks.net%2Fassets%2Fjdt%2FJDTJJ25%2FFeature%2520JDT725.pdf&data=05%7C02%7CElvis%40derbydental.com%7Cc33fea7508384105f07a08ddad0e04e9%7C6fa28314e906466889bfaddab1c310c2%7C0%7C0%7C638856998445771892%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=a64QAz1D6fk6BQEJASihLI%2FzjALozgRhkauA4gpLzpE%3D&reserved=0 We all know and love Nowak Dental Supplies (https://www.nowakdental.com/) for not only their products and services, but for everything they do for our industry. This week we talk to two people from Nowak Dental Supplies (https://www.nowakdental.com/) that are bringing the conference/party of the year to New Orleans in November. Brandi Nowak is one half of the owners and she tells the story of starting in 2000. Taking over her grandfather's legacy that started in the 40s, she has helped the company become what it is today. At the beginning of 2025, they brought on Marybeth Starr to help them grow even more. Marybeth is a veteran of the vendor side of dental laboratories and brings experience to get the job done. Together they have put together NOLA Lab Fest (https://www.nolalabfest.com/) that is happening in New Orleans on November 7 & 8. This is a must attend event because it is going to be what these two are, fun. Register today at: https://www.nolalabfest.com/ THANK YOU to Aidite (https://www.aidite.com/) for sponsoring us! Go buy their stuff from Nowak... win/win for everyone! Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), on July 1st Ivoclar is launching the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Brandi Nowak and Marybeth Starr.

Combat-wounded Staff Sergeant (Ret.) Johnny “Joey” Jones turned a traumatic, life-changing disability into a personal mission to improve the lives of all veterans. Known to his friends as “Triple J,” Jones was raised in Dalton, GA and enlisted in the Marine Corps after high school. During his eight years of service, he worked as an Explosive Ordnance Disposal (bomb) Technician, deploying to both Iraq and Afghanistan on separate tours. During his last deployment to Afghanistan, Jones was responsible for disarming and destroying 80+ improvised explosive devices (IEDs) and thousands of pounds of other unknown bulk explosives. During that tour on August 6, 2010, he stepped on and initiated an IED, resulting in the loss of both of his legs above the knee and severe damage to his right forearm and both wrists. He recovered at Walter Reed National Military Medical Center in Washington D.C. Focusing on overcoming adversity, finding a positive perspective in dire situations, leaning on those around you, and finding strength in yourself and your community, Joey now serves at the Chief Spokesperson for Zac Brown's Southern Ground and Military director and spokesperson for Camp Southern Ground. Joey regularly appears as an outspoken, yet insightful military analyst for Fox News. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Thanks to our Partner, NAPA Autotech TrainingKey Takeaways:Survey Demographics & LimitationsSkewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.What Technicians WantProper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.Paid training (65%) – Despite high demand, many techs underutilize training opportunities.Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.Industry Pain PointsLow Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (

When a customer chooses the cheapest option, is it really because of price or because of how it was presented? In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker reveal why customers default to low-price decisions—and how techs unknowingly reinforce that bias. Packed with real-world roleplay and proven frameworks, this episode teaches you how to present pricing with confidence, educate customers without confusion, and protect the value of your premium work. You'll learn how to: -Present prices top-down to anchor value -Avoid confusing customers with too many options at once -Leverage the psychology of loss aversion and consensus -Build trust while still selling premium -Reframe pricing conversations to highlight long-term value Mentioned in This Episode: → Only 18% of customers actually buy the cheapest option → Why techs often “lead the witness” toward low-cost picks → The importance of slowing down when presenting pricing → Robert Cialdini's Influence  → Real roleplay examples that build confidence in price delivery

While fresh back from the Florida Dental Lab Association meeting in Orlando, THANKS JENSEN DENTAL (https://jensendental.com/)… we are still bringing you conversations from the exocad (https://exocad.com/) booth from the largest dental show in the world, IDS in Cologne Germany (https://www.english.ids-cologne.de/). But first… We are many, many months away from Chicago in February, but our very own Barb Warner is going to be the very first female Chair of the Cal-Lab Association (https://cal-lab.org/) that is over 100 years old. Let's make this the most well-attended event ever. Head over to Cal-Lab.org and sign up for this amazing meeting that takes place the Thursday and Friday of the same weekend as Lab Day Chicago. Let's all plan to go and support Barb! Now, first up we chat with a dentist from India, Dr. Manish Chhabra. After going though the school, Dr. Chhabra discovered that he really had a fondness for digital design. So he opened a lab. Eventurally he meets the owner of Leixir Dental Lab Group (https://www.leixir.com/) and formed a partnership to open a design center in India to support the group of labs. Starting with 2 employees and taking it to 300, Dr. Chhabra learned all about training and scaling. Now he has set off and created dgadental.com (https://dgadental.com/) to train clinicans and technicians using VR headsets. Then we sit down with someone from Ivoclar (https://www.ivoclar.com/en_li) that has a lot to do with their success, Tobias Specht. Tobias came on the podcast about 2 years ago and this time stops by to update us on celebrating 20 years of emax (https://www.ivoclar.com/en_li/products/metal-free-ceramics/all-ceramics) , their new Ivotion Printed Base (https://www.ivoclar.com/en_li/products/digital-processes/3d-printing-materials) and how easy it is to reline, what Ivoclar has going on at IDS in their two booths, and a new way to mill emax faster. So much is covered, it's hard to believe it all new from Ivoclar. Take it from Laura Prosser, the digital marketing manager for Ivoclar North America (https://www.ivoclar.com/en_us). She would like to invite you to start following them on Instagram. It's your chance to obtain exclusive updates on product announcements, industry news, upcoming educational events, and heartwarming stories about our local team and industry professionals. Let's get social together. Simply start following us on Instagram @Ivoclar.na (https://www.instagram.com/ivoclar.na/). We'll see you there. Special Guests: Dr Manish Chhabra and Tobias Specht.