Podcasts about service manager

Nick and Jeni Clift are the owners & Directors of DWM Solutions, now merged with Milan Industries Group.  They have been working together in their own businesses for close to 25 years.Nick is Director of MIG, and holds the role of Visionary.Jeni is Head of People & Culture at MIG. She also has a consultancy business, Tenassia, working with her clients as an EOS Implementer and providing Business & Leadership Coaching.DWM Solutions opened for business in February 2002. We provide proactive IT support services for Local Government, Water Authorities, Education and Health entities as well as small to medium Commercial organisations. In a nutshell, we think about your IT so you don't have to!Our clients are located across Victoria, we support them from our offices in Melbourne, Bendigo and Echuca, and in January 2017 we relocated our Geelong office to Torquay.  We currently employ 16 staff.Prior to founding DWM Solutions, Nick held various roles within the computer and information technology industry. These included Director and General Manager of TriTech Computer Services; and Engineer, Service Manager and National Technical Services Manager over a 13-year career with Unisys.  Nick holds Certificate of Technology in Electronics and Certificate of Technology in Computer Servicing from RMIT.  These, coupled with his extensive industry and product certifications, highlights a wealth of knowledge and skills. More than 30 years of experience in the computer industry has given Nick a sound understanding of the important role technology plays in business. His ability to keep abreast of the ever-changing pace of information technology is second to none.Jeni's background is in Human Resources & Administration, she has worked with many of Australia's best known brands, including Morgan & Banks, P&O, KPMG, NAB, Unisys and Phillips. Jeni is a Professional EOS Implementer and works as a Business Coach specialising in Leadership and Personal Development.  Jeni is a regular speaker at IT industry events and internationally, sharing her experiences in running a family business and managing the “people” side of a business.

Great ideas don't fail in dealerships because they're bad. They fail because no one installs the behavior fast enough. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down a simple, high-energy methodology to help leaders stop "motivating" and start installing execution inside their stores. Most dealerships don't have a training problem — they have an execution problem. Processes get rolled out. Energy fades. Thirty days later, nothing sticks. Jen shares her proven meeting framework — used at NADA Academy and in high-performing stores — to compress action, build accountability, and make learning fun and sustainable. You'll learn how to: • Pick one behavior and install it fast • Teach a technique in under 20 seconds • Use real examples to drive discussion • Create immediate execution through activity • Run contests that build visibility and accountability • Shortlist, vote, and let the team own the win This is about turning meetings into movement. Not speeches. Not theater. Behavior change. If you're a GM, GSM, Fixed Ops Director, Sales Manager, or Service Manager who's tired of initiatives fading out — this episode gives you a repeatable structure to make things stick. Momentum doesn't come from motivation. It comes from movement. Dealer Talk with Jen Suzuki Podcast |

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff welcomes David Kline back to talk about his transition from dealer tech to independent. David shares what it was like sticking with a job that wasn't fulfilling and what finally pushed him to make a change. They dive into the ups and downs of flat rate pay, why shop culture makes a big difference, and how open communication and continuous learning can really shape your career.Timestamps:00:00 "Speaking Out Without Boundaries"20:41 "Finding Joy in Connection"25:32 "Frustrations of Senior Techs"41:28 "Matco Boxes Prove Durable"49:38 "Collaborating in a Family Business"54:06 Dealership Team Dynamics and Impact01:10:48 "Effective Management and Workplace Challenges"01:13:41 "Warranty Pay vs. Retail Time"01:33:34 "Value, Pricing, and Customer Trust"01:43:13 "Service Delays and Training Issues"01:48:54 "Inspection Ownership and Miscommunication"02:02:17 "The Humility of Learning"02:10:08 Balancing Integrity and Corporate Influence02:24:08 "Mechanic's Challenges and Tools"02:26:03 "It's Who You Know" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

The Lower Chesapeake Bay Fishing Report is your best resource for the Virginia Beach Fishing Report, Ocean View Fishing Report, Norfolk Fishing Report, Lynnhaven Inlet Fishing Report, and everywhere in between.For the anglers looking for an Eastern Shore Fishing Report, Hampton fishing report, Buckroe Beach Fishing Report, or York River fishing report, look no further. Every week we bring you a report for those anglers interested in a Cape Charles fishing report and a Chesapeake Bay Bridge Tunnel fishing report and for every location in the Lower Chesapeake Bay. For our guys looking for the Virginia fishing report, we've got you covered.This week's special episode is a maintenance reminder for us all, annual maintenance is a key part of being a fisherman and boat owner. We cannot forget the little things, as they matter greatly when it comes to safe operation of the boat and a successful fishing season on the water. To walk us through what is important, we talk with the local certified expert from Troy Marine, Sales and Service Manager, Andrew Kiser. He also talks to us about the new wireless joystick for the helm master, as well as the importance of proper prep for when your outboard is up against sub freezing temperatures. www.greatdaysoutdoors.com/lcbfr to be added to our email list and we'll send you the new show each week! All Lower Chesapeake Bay Fishing Report Email Subscribers receive a PROMO CODE for a FREE AFTCO Camo Sunglasses Cleaner Cloth with the purchase of any products!Sponsors:Long Bay Pointe Bait and Tackle Shoreline PlasticsKillerDockHilton's Realtime-NavigatorAFTCOBlack Buffalo

To watch a video version of this podcast, click here: https://youtu.be/0US0bHGynQoIn this episode, Reuben Saltzman and Tessa Murry once again welcome Structure Tech's Service Manager, Eric Houseman, for a deep dive into one of the most debated topics in home inspections: flashing and exterior water management. Prompted by an email from fellow home inspector Chris, the discussion explores real-world challenges with flashing details, siding clearances, and the gap between best practices and industry standards. The episode highlights why these details are often overlooked, how that impacts homes, and what inspectors and homeowners should know to avoid costly hidden damage. Here's the link to Inspector Empire Builder: https://www.iebcoaching.com/eventsTakeaways“No damage yet” is not a valid reason to ignore improper flashing—problems can take years to surface.You often cannot confirm the absence of damage without intrusive inspection, so assumptions are risky.Even small, undersized, or poorly angled kick‑out flashings can increase water intrusion potential.Head flashing/drip caps above windows and doors are universally required by manufacturers—even if local builders claim otherwise.Context matters: overhangs, siding type, wall assembly, and home age affect how serious missing flashing is.Water‑resistant barriers and tape alone cannot replace properly installed rigid flashing.When in doubt, report the defect clearly and let the builder or homeowner decide the next steps.Home inspectors must balance clarity, liability, and real‑world practicality when writing reports.Builder and agent pushback is common—but manufacturer instructions are the ultimate authority.Good bedside manner and client communication can prevent inspectors from being labeled “deal killers.”Chapters00:00  Intro and episode setup00:27  Welcoming back Eric Houseman00:56  Show sponsor: IEB01:40  Listener Chris's email and the topic of exterior water‑management defects02:47  Question 1: Kick‑out flashing05:23  Undersized or improperly angled kick‑outs06:15  “There's no damage—why mention it?”08:06  When and why Structure Tech calls out inadequate kick‑outs09:43  Real‑world builder behavior and simple fixes11:11  How wording in reports focuses on increased potential for problems12:10  Balancing best practice and liability13:53  Question 2: Drip caps and head flashing17:12  Why windows and openings universally require rigid flashing18:37  Builder pushback: “It's not required.”21:07  What siding manufacturers expect (and why it matters)24:03  Considering home age, siding type, and overhangs25:46  A continuum of concern: stucco vs. vinyl28:08  How Structure Tech phrases drip‑cap comments29:12  Question 3: Z‑flashing, drainage gaps, and siding clearance31:57  Manufacturer requirements vs. real‑world installations32:46  Structure Tech's canned report language36:57  Should you mention missing kick‑outs on older homes? (Yes.)38:48  Reuben's personal stucco repair story41:25  Why missing flashing matters even on pre‑1990s homes41:43  How to respond when builders say “No other inspector reports this”45:13  Handling pushback and the “deal killer” label47:26  How agents affect deal perception51:11  Improving client experience and reducing anxiety52:59  Understanding client “pain tolerance.”54:24  Closing thoughts and invitation for listener feedback

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with John Anderson, Senior Regional HVAC Technical Trainer at Sila Services and former Service Manager and Technician at Burns & McBride Home Comfort. They discuss the shift away from using manifold gauge sets in favor of digital probes and low loss fittings. John explains how modern tools can reduce system contamination, improve accuracy, and speed up processes like charging and evacuation. The conversation also explores the benefits of apps like MeasureQuick for diagnostics and training. Gary and John highlight how smart tools and good habits lead to better HVAC service and fewer callbacks. Gary and John talk about working without manifold gauge sets and how using digital probes can make HVAC work faster, safer, and more accurate. John shares how most residential jobs can be done without a manifold and explains why probes, low loss fittings, and proper charging tools are more efficient. They discuss best practices for recovery, evacuation, and charging while avoiding leaks and damage. John also explains how apps like MeasureQuick help techs understand system issues faster and more clearly. They wrap up by stressing the value of training, good habits, and using the right tools to reduce callbacks and improve system performance.   Expect to Learn: Why digital probes can replace manifold gauge sets for most HVAC jobs. How to charge systems using tees, ball valves, and liquid charging adapters. The risks of overtightening service valves and how to avoid damage. Why MeasureQuick helps techs find system issues faster and more clearly. How smart tools and better habits reduce callbacks and boost performance.   Episode Highlights:  [00:00] - Intro to John Anderson in Part 02 [01:16] - Topic intro: Not always gauging up [03:44] - Probes vs. manifolds debate [05:09] - Digital manifolds & modern tool preferences [08:27] - Future of HVAC tools: probes with low-loss fittings [10:42] - Real example: Bluetooth probes catching tech error [13:48] - Using Measure Quick for deeper diagnostics [18:54] - Time efficiency & preventing callbacks [21:35] - Wrap-up & plans for future talk   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest John Anderson on:  LinkedIn: https://www.linkedin.com/in/john-anderson-188093251/   Sila Services: https://www.linkedin.com/company/silaservices/   Burns & McBride Home Comfort: https://www.linkedin.com/company/burns-&-mcbride-home-comfort/    Website:  Sila Services: https://www.silaservices.com   Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff welcomes back Fluffy Mexicanik. They discuss the realities of working as a dealership technician. Fluffy shares his reasons for leaving a dealership after nearly 13 years, stressing the importance of shop culture and the challenges of flat rate. Together, they talk about how labor times are set and the impact of dealership processes on technician efficiency.Timestamps:00:00 Efficient Transmission Repair Practices15:01 Slashed Labor Times Impact Profit30:38 "Service vs. Sales Priorities"40:57 "Frustrations with Inefficient Procedures"46:50 "Incentivized Pay vs. Flat Rate"56:22 Reflecting on Expertise and Humility01:12:39 "Uconnect Reliability vs. Durango Issues"01:24:02 "Car Not Designed for Winter"01:35:36 "Chuck's Truck Troubles Explained"01:45:48 "Brake Jobs: Quality vs. Speed"01:57:02 Defending Industry Workers' Rights Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

“They wrecked their car in their yard on top of our tank?” Bailey Beickman and Julie Otte join hosts Jeff Jarrett and Sal Sama for this episode of The High Ground powered by Premier Companies.  Bailey is the Propane Manager, and Julie is the Service Manager for Premier Energy, and they're here to give us a peek behind the scenes of Premier's energy division.In addition to hearing a story about a slightly feral potbelly pig, You'll hear about their career trajectories and the variety of responsibilities Bailey and Julie have in their roles.  You'll learn how the Keep Full program works, how they estimate propane usage based on previous history and temperatures, and learn about the most rewarding and most challenging parts of their roles.  Just a few minutes in, you'll understand why Sal called Bailey and Julie your new favorite guests!

Wednesday's Morning Focus was broadcast live from the EmployAbility Clare offices at Elevation Business Park, Ennis. Alan Morrissey first spoke with Marie Killeen, Service Manager at EmployAbility Clare, who outlined the range of services they provide. He was then joined by Tommy O'Doherty, Chairperson of EmployAbility Clare, who spoke about his background and how he became involved with the organisation. Next, Alan spoke with Mary Coll-Burke, Employment Personal Advisor with the Department of Social Protection, who explained the benefits of EmployAbility Clare and the supports available through the service. Following this, Alan was joined live on the show by Yvonne Madden, Employment Coach with EmployAbility Clare; Mairead Mannion, Shop Manager at the Clare Haven Horizons Charity Shop; and Patricia McNamara from the HR Department of Clare County Council. The group discussed the partnership formed in 2022, what was involved in setting it up, and its importance. We then heard from Deirdre Ball, Communication Liaison Officer and Employment Coach with EmployAbility Clare, alongside Stella Sloane, Lecturer at Shannon College of Hotel Management. Stella shared her experience of a serious accident she suffered ten years ago and outlined her rehabilitation journey back to work. This included linking with Headway and later EmployAbility Clare. Stella began engaging with the service in 2019 and successfully transitioned back to work in 2020. Deirdre explained the role EmployAbility Clare played in supporting Stella's return to the workplace. To conclude the programme, Alan spoke with three final guests. Aodhnaid Lennon, Employment Coach with EmployAbility Clare, to discuss the benefits of linking with local businesses and the strong connections that have been developed. Elaine Lally, Co-Owner of Hotel Woodstock, spoke about why the partnership works for Hotel Woodstock and her involvement as a new board member of EmployAbility Clare. Finally, Julie Kilmartin, Owner of Kilmartin Educational Services, explained why the collaboration works well for her business.

The Killaloe/Ballina Christmas day swim will take place at Two Mile Gate and is raising vital funds for the Brothers of Charity Killaloe–Ballina, supporting people in the local community. With a new service building recently opened and a growing need for assistive communication technology, the swim aims to make a real difference — and everyone is invited along to cheer on the swimmers and enjoy a warm cuppa on Christmas morning. To find out more, Alan Morrissey was joined by organiser Jonathan McGrath and Service Manager at Killaloe Ballina Brothers of Charity, Camille Nolan. Image (c) Killaloe/Ballina Christmas Day Swim via Facebook

Westfair Business Journal's Inaugural Hispanic Innovators Awards highlights the extraordinary impact Latino-owned businesses have on the strength and direction of the U.S. economy. These visionary entrepreneurs are responsible for creating two-thirds of all new jobs nationwide and contribute nearly half of all private-sector output, fueling growth, opportunity, and community advancement. Held on Thursday, December 4th, 2025, at the CV Rich Mansion in White Plains, the event was more than an awards ceremony—it was a dynamic celebration of the Hispanic business community, recognizing innovators whose dedication, creativity, and leadership are shaping industries and expanding economic progress. Westchester Talk Radio was there to capture the energy and stories of the evening, as leaders and entrepreneurs came together to share ideas, build relationships, and elevate the momentum of Hispanic innovation.Bob Marrone spoke with Maria Harrison, Client Service Manager at Moneco Advisors. Maria spoke about empowering individuals and families with the tools to make informed decisions, build stability, and navigate their financial futures with confidence.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff sits down with Sunny Massera. Sunny is a self-taught service manager that went from dabbling with cars to building high-end custom Broncos. He talks about why it's important to seek out people with greater skill to keep growing. Sunny also discusses the challenges of business ownership in the automotive world and talks about lessons learned from running his own shop. Jeff and Sunny also speak on the high expectations and pressures involved in custom car builds and mentoring young technicians.Follow Sunny on social - TikTokInstagramFacebookTimestamps:00:00 "Early Passion for Fixing Cars"09:33 Underappreciated Work and Mismanagement14:34 "Passion Meets Expectation in Craft"16:14 From Selling to Building Cars21:23 "Job Frustration and Judgment"27:28 Lifelong Learning in Trades33:17 Distractions and Smoking Breaks40:36 "From Carburetors to Convenience"42:58 "GTOs, Broncos, and Value"50:31 Truck Modification Causes Failure55:53 "Faulty Steering on Work Vans" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Most people will make resolutions, download a new app, join a gym… and quit by January 15th. In this episode of SDR #336, Chris and Christian break down why goals fail — and reveal the intentional goal-setting process they've used for years to hit targets in business, leadership, and life. This is the conversation every service leader needs before setting their 2026 goals. Inside this episode, you'll learn: ✅ The #1 difference between novelty and intentionality — and why it decides who hits goals ✅ The truth about motivation: why most advisors and techs quit early ✅ How "fresh eyes" and outside coaching collapse your learning curve ✅ Why NOT hitting a goal is often harder than achieving it ✅ The real reason New Year's resolutions fall apart ✅ How to build accountability systems that force you to level up ✅ Why 2026 will disrupt Fixed Ops — and how to protect your career ✅ How partnership goals at home directly affect performance at the dealership ✅ The mindset shift that separates high-level leaders from victims of circumstance Whether you're a Service Advisor, Service Manager, or Fixed Ops Director, this episode will show you EXACTLY how to create goals you'll actually hit — and how to build the systems that guarantee results. If you want 2026 to be your breakthrough year, watch this episode from start to finish. Your future profits—and your future career—depend on it. #FixedOps #ServiceManager #ServiceAdvisor #DealershipLife #AutoIndustry #GoalSetting #Leadership #ChrisCollins #ServiceDriveRevolution #TechnicianTraining #MechanicLife #MindsetMatters #AutomotiveTraining #DealershipManagement #ChrisBulldogCollins  

In this episode of the FWRD Podcast, Corey Smith and Erick Jauregui unpack one of the biggest transitions in fixed operations: moving from service advisor to service manager.Together, they break down what it means to step into leadership, highlighting the importance of shifting from individual performance to team success. The discussion covers key management skills like understanding and teaching metrics, maintaining shop balance, managing inventory, and forecasting effectively.The hosts also explore how to handle tough conversations, set healthy boundaries, and foster a positive team culture built on communication and accountability. Throughout the episode, they emphasize the importance of leading by example and investing in professional development to keep growing as a manager.

Service Manager, Brando Fischer chats about fan settings in your OPI Grain Management system and how if you don't have an OPI system...Brandon highlights the things that really helps his operation and how the "old" way of turning fans off and on by the weather report may not actually be doing what your think. Give us a call today for details and to learn more. 712-744-4468 online at htsag.com and follow us on Facebook, YouTube, LinkedIn, X and Instagram @htsag

Rounding out our mini-series on Daktronics Services, Marian Verhaert, Service Manager for Europe, joins the podcast. She shares her role in supporting our customers, how the process works with the services team in her region, including multiple markets and applications, and more.  

Your service department's biggest problem might not be your advisors, your techs, or your customers—it's your culture. In episode #331 of SDR, Chris Collins and Coach Christian expose the top seven service department culture killers that are quietly destroying dealership performance, morale, and profitability. If you're a Service Manager or Fixed Ops Director, you'll learn: Why unclear goals and weak leadership breed chaos How toxic and low performers destroy team morale Why most managers confuse effort with results How to rebuild your dealership culture from the ground up Plus: hear Chris's hilarious (and painful) story of trying to get his own car serviced — and how that experience proves how broken many dealership systems really are. Whether you run a high-volume store or a small service department, this episode will help you build the culture your team deserves — and your numbers demand. #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins OnDemand Training FOn-Demandor Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Tim Wenger fills in for David Bellavia this morning. In this episode we are joined by Jeff Winiarski to discuss electrification in New York State.

In SDR #330, Chris Collins, Christian Lafferty, and Hogi expose the 7 biggest pay-plan mistakes that cost dealerships money, motivation, and top talent. From overcompensating mediocrity to confusing multi-page pay structures, this episode breaks down why most Service Advisor pay plans fail — and how to rebuild yours for higher performance, retention, and CSI. You'll learn: Why rewarding average performance destroys culture  The truth about “socialistic” pooled pay systems How to build pay plans that drive results, not resentment Why changing pay plans too often kills trust The one rule for paying on what advisors can control Whether you're a Service Manager, Fixed Ops Director, or Dealer Principal, this episode gives you the blueprint for creating a pay plan that actually motivates — and keeps your best Advisors from leaving.

Today's show features: Scott Painter, Founder of TrueCar Ryan Maher, CEO of BizzyCar Ryan Toohey, Service Manager at Auburn Toyota Felicia Palombi, Fund Development Manager at CNCDA This episode is brought to you by: Repair360 – If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Visit ⁠repair360.com⁠ BizzyCar – CDG's Recall Tracker powered by BizzyCar monitors 70M+ vehicles with open recalls, packed with insights: timelines, fix status, campaign numbers—everything you need to bring lost customers back. Transform your recall management today at https://cdgrecalls.com/ Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It's the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠ and we hope to see you in Vegas! — Check out Car Dealership Guy's stuff: CDG News ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Recruiting ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ My Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com

What's running your service department: feelings, or facts? In this episode, #329, Chris, Christian, and Hogi break down what spells success in Fixed Operations. Here's a hint: it's not tradition, and it's not the blame game. It's all about tracking the RIGHT numbers. It's like Moneyball; scouts were worried about intangibles like how a player looked, acted, or "felt," when all they needed to know was whether or not that guy got on base. Tradition, vibes, and relationships can lie; numbers don't. In this episode, you'll learn: 1. Advisor Pay Caps Kill Performance 2. How to hire techs that "get on base" 3. How to spot lies on a resume 4. Which numbers you NEED to be tracking: profitability and CSI 5. Why challenges are an unfair advantage for your Service Department 6. The recipe for a winning system in ANY dealership. If you're a Service Manager or Fixed Ops leader tired of turnover, inconsistent results, and frustrated advisors, this episode will change the way you run your department.

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook.  #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention  

Are your technicians leaving for $2 more an hour—or is there a deeper reason? In SDR #327, Chris & Christian break down why tech retention has less to do with pay plans and everything to do with leadership, systems, and culture. Most dealerships ask the wrong question: “Am I paying my techs enough?” The real question is, “Have I built an environment where great techs want to stay?” In this episode, you'll discover: - Why weak Service Advisors are the #1 reason techs quit - How broken systems (lost keys, bad dispatch, weak processes) drive top performers out - The role Parts Departments play in technician retention - Why training and mentorship are non-negotiable for long-term success - How shop culture impacts CSI, retention, and customer-pay hours - Leadership lessons that prove: he or she who has the most techs, wins If you're a Service Manager or Fixed Ops leader worried about turnover, flat ROs, and frustrated technicians, this episode is your blueprint for fixing the real problem—not just raising pay.

How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck because they only think about their department. But the path to GM requires mastering leadership, profitability, culture, and dealership-wide strategy. In this episode, you'll learn exactly what separates managers who stay in the service lane from those who rise to the top. We also cover: - The mindset shift every Service Manager needs before becoming GM - Why controlling hours per RO and gross profit isn't enough - How to think like an owner, not just a department head - The importance of recruiting, coaching, and culture-building daily - Industry news, leadership lessons, and Top Dog updates Whether you're just starting to think about your next step—or you're actively gunning for the GM seat—this episode gives you a roadmap to get there. If you want more than just survival in Fixed Ops… if you want to run the whole show… this is the playbook. #ServiceManager #FixedOps #CarDealership #AutomotiveLeadership #ServiceDrive OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

The skilled trades are facing a demographic cliff. The reality is that far fewer people are entering the trades than leaving, creating a widening gap that threatens the stability of critical infrastructure across the U.S. At the same time, younger generations are bringing different expectations around work-life balance, culture, and purpose. As a result, service leaders are rethinking what it means to manage technicians—not just as employees, but as people and families depending on the trade for a livelihood.So how do you recruit, retain, and grow the next generation of HVAC talent in an industry at a crossroads?On this episode of Straight Outta Crumpton, host Greg Crumpton sits down with Brad Glenn, Service Manager at Piedmont Service Group, to explore the human side of HVAC leadership. Together, they dive into building culture, balancing generational shifts in the workforce, and passing down technical knowledge that can't be Googled.Highlights from the conversation…Culture as strategy: Why Piedmont invests in chaplains, culture coaches, and benefits to keep employees supported both inside and outside of work.Generational differences: How managing five generations in the workforce requires different communication styles and an emphasis on work-life balance.Knowledge transfer: The urgent need to pass along hands-on skills and “tribal knowledge” before veteran technicians retire.Brad Glenn is a seasoned HVAC professional with nearly three decades of experience spanning service, installation, troubleshooting, and project management. He has successfully grown service departments, including building one team from two technicians to more than ten, and has held leadership roles at Comfort Systems USA, AC Corporation, and now Piedmont Service Group. Known for empowering technicians and fostering strong service culture, Glenn combines deep technical expertise with proven management and team-building skills.

What do the northern lights have to do with farming equipment?  Jay Rieckers joins hosts Jeff Jarrett and Sal Sama in the podcast room for today's episode of The High Ground powered by Premier Companies.  Jay is the Service Manager and in large equipment sales at Jacobi Sales and Service.You'll learn about Jay's career path and what led to him moving from equipment service to selling for Jacobi, even at Taekwondo. From equipment that can plant at 10 miles an hour to other equipment that has the ability to apply two different fertilizer prescriptions simultaneously and manage downforce, you'll be astounded by the changes that have occurred in agriculture equipment over the last couple of decades.  Sal, Jeff, and Jay will dig into the connection between northern lights and farming equipment in addition to discussing draper header versus auger headers.  Whether you're a grower or just an equipment fanatic, you'll love this episode!

What do the northern lights have to do with farming equipment?  Jay Rieckers joins hosts Jeff Jarrett and Sal Sama in the podcast room for today's episode of The High Ground powered by Premier Companies.  Jay is the Service Manager and in large equipment sales at Jacobi Sales and Service.You'll learn about Jay's career path and what led to him moving from equipment service to selling for Jacobi, even at Taekwondo. From equipment that can plant at 10 miles an hour to other equipment that has the ability to apply two different fertilizer prescriptions simultaneously and manage downforce, you'll be astounded by the changes that have occurred in agriculture equipment over the last couple of decades.  Sal, Jeff, and Jay will dig into the connection between northern lights and farming equipment in addition to discussing draper header versus auger headers.  Whether you're a grower or just an equipment fanatic, you'll love this episode!

What happens when a fast-growing company completely rethinks how it delivers customer experience — from the inside out? Lacey Peace sits down with Phil Parbury, Service Manager at TOMRA Collection Australia, to unpack one of the most seamless and high-impact digital transformations we've seen in CX ops.Phil takes us behind the scenes of a tech overhaul that reduced dozens of disconnected systems to one integrated solution, boosted technician response time by 26%, and achieved a first-time fix rate of over 99% — all while keeping humans at the center of an AI-assisted workforce.Whether you're leading a digital transformation, scaling CX operations, or just nerding out over smart logistics, this episode is packed with actionable insights — and yes, it features a very charming Aussie accent.

As we move through August we can't help but look ahead to the fall season that is fast approaching. Fall means time to care for your boats, pontoons and other watercraft. Service Manager of Ray's Sport and Marine, Colton Hernesman shares some tips and information on how to plan ahead to ensure that your watercraft is ready for winter storage.See omnystudio.com/listener for privacy information.

In this episode of Did You Know? The ESCO HVAC Podcast, Clifton sits down with Dean Groff, Sales & Service Manager at Danfoss, to unpack the rapid rise of CO₂ as a leading refrigerant in the commercial refrigeration and HVACR space. From the regulatory push behind low-GWP technologies to the real-world performance of CO₂ in grocery and retail environments, Clifton and Dean explore what contractors, engineers, and educators need to know to stay ahead.They discuss the technical challenges, training gaps, and equipment innovations shaping the transition—along with practical tips for educators and technicians preparing for this next phase. Plus, hear how heat recovery, smart controls, and Danfoss's mobile CO₂ training units are helping bridge the knowledge gap.HVACR educators, technicians, and decision-makers—this episode dives into why CO₂ isn't just coming, it's already reshaping the industry.

Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA's Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager.In this episode of the Wrench Turners Podcast, Mindy shares her journey into automotive, what it means to lead a team while raising two kids, and the exact customer service mindset that's built her a loyal customer base.She talks real talk about selling with heart, parenting while managing a busy shop, and how care—not—commission, is what keeps customers coming back.

In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today's dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-crafted content can drive performance, boost retention, and elevate dealership culture.

This episode exposes why we should all care more about our pharmacies in the UK and pulls the curtain back on how reliant we are on the work they do. It is a follow up to the show with Nick Kaye earlier in the year around the crisis in funding for the industry and risks to patients. Steve Roest, CEO of PocDoc speaks to Richard Harrison, a 25 year veteran of Community Pharmacy and huge advocate for the industry. Richard Harrison is a Pharmacist and the Healthcare Services Manager for Asda, where he leads the development and delivery of innovative pharmacy services across the UK.

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeOne of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O'Neill!Today's guest is Drew Van Der Wiede.A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!Drew was also one of the brave attendees who took the stage in the course titled: SPEAK UP - Effective Communication! (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful. Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.Todays Word of the Day:gumption: nounshrewd or spirited initiative and resourcefulness."Drew had the gumption to fund his own trip to VISION!"Book Recommendation mentioned in this episode:Millers Bolt by Thomas StirrThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto...

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.00:00 NADA Conference Insights07:50 "Lack of Technician-Focused Tech Solutions"12:24 "Technician Shortage and Dealership Challenges"20:48 Comeback Strategy in Auto Shops23:14 Work Order Communication Challenges27:16 Raising Accountability Standards36:13 Unicorn Productivity: Unrealistic Shop Standards38:21 "Maximizing Team Potential Gradually"44:31 "Ownership in Decision-Making"52:49 Technicians' Pay Vs. Job Satisfaction54:52 Parts Counter Frustration01:01:30 Persistent Communication on Equipment Damage01:06:39 High Demand for Skilled Workers01:11:17 Seeking Validation: A Men's Issue01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

India doesn't just have the largest population of any country in the world, it also has a thriving community of Mac Admins who are becoming more and more visible as time goes by. In addition to the popular MacAdmins India, with monthly hangouts and other events, this year we are excited to hear about the upcoming Mac Admins India conference. Karthik and Shyam join us to talk about their experiences being part of organising this community as well as what they have planned for the conference. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Shyam Sundar, Service Manager, Novo Nordisk - LinkedIn Karthikeyan Marappan, macOS Specialist, European Bioinformatics Institute - LinkedIn Links: https://www.macadmins.in https://www.linkedin.com/in/bewithkarthi/ https://www.linkedin.com/in/shyam-sundar-m9490/  admins@macadmins.in Sponsors: Kandji 1Password Nudge Security Watchman Monitoring If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get the latest about the Mac Admins Podcast, follow us on Twitter! We're @MacAdmPodcast! The Mac Admins Podcast has launched a Patreon Campaign! Our named patrons this month include Weldon Dodd, Damien Barrett, Justin Holt, Chad Swarthout, William Smith, Stephen Weinstein, Seb Nash, Dan McLaughlin, Joe Sfarra, Nate Cinal, Jon Brown, Dan Barker, Tim Perfitt, Ashley MacKinlay, Tobias Linder Philippe Daoust, AJ Potrebka, Adam Burg, & Hamlin Krewson  

Joe Davis shares his journey from aviation maintenance school graduate to Sales Account Manager and interim Service Manager at Oshkosh Aerotech, revealing how his hands-on technical experience provides unique value to customers.• Starting in de-icing operations after 9/11 affected aviation job prospects• Training new technicians through six-month apprenticeships with senior staff• Offering factory training programs that attract 250 customers annually• Commissioning new equipment and providing operational training for customers• Using IOPS telematics to remotely diagnose equipment issues• Sharing the epic story of de-icing a C-5 Galaxy with two feet of accumulated snow• Discussing the B80 pushback's independent suspension and agile performance• Explaining JetDock autonomous docking technology's precision and safety features• Outlining electric pushback capabilities from B250 to B950 models• Emphasizing proper battery management for electric GSE longevityContact your Oshkosh Aerotech sales representative to learn more about factory training programs, which are free for equipment owners and include daily lunch plus a social dinner event.Looking for reliable and flexible ground support equipment leasing solutions? Look no further than Xcēd! As your trusted partner, Xcēd specializes in tailored operating leases for ground handlers and airlines, offering top-notch equipment and flexible terms to suit your needs. Whether you're seeking the latest electric GSE or traditional equipment, Xcēd has you covered with competitive rates and exceptional customer service. Keep your operations running smoothly and efficiently with Xcēd. Visit xcedgse.com today and soar to new heights with Xcēd Ground Support Equipment Leasing!

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates11:10 Tech Apprenticeship Shift31:46 Refusing Service: A Mechanic's Stand35:01 Commission for Service Advisors, Not Techs52:09 Unmotivated Employee Struggles to Learn56:39 Teeth Misalignment and Workshop Support01:05:12 Neglected Car Battery Causes Issues01:23:09 Easier Work Than Auto Mechanic01:27:11 Career Reflections: The Grind Culture01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs01:53:07 Government Mandates on Vehicle Efficiency01:58:31 "Online Dogpiling Concerns"02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

What are the traits of a great service manager? What do you do if your best tech wants to be manager and he doesn't have the personality and skills to become one? I give you the answers and more in this session. Free P&L Statement and Balance Sheet https://tinyurl.com/2rjd6wxu Ruth King Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam https://www.linkedin.com/in/nick-uttam-4b33a1147

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that's nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy's remarkable journey of raising her family while raising her team to new heights. Discover how she's not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don't miss it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

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This episode highlights the work done by our Trailblazer award recipient, Mollie Van Lieu. 

Home Service Business Coach helps busy Home Service Business Owners get off the truck and build their business to fit their ideal dream lifestyle. We do this with the creation and implementation of simple systems. The result of the program is more freedom, income, & time for the Business Owner. To learn more on how this can benefit you and your business.Follow HSBC Social's: Facebook | Instagram | YouTube | Contractor Club | Jobber | Home Service Business CoachEmail: info@homeservicebusinesscoach.com

Joe Wagner is a full time HVAC service manager who wanted to be more present with his family and enjoy his life to the fullest. Tune into this episode of Wake Up Legendary to hear how he is building up his followers through authenticity and his email list. Subscribe to Legendary Marketer on Youtube Follow Legendary Marketer on Facebook Follow Dave on Instagram Follow Joe on Instagram

Organized, inventive and hard working - these are all words that describe Billy Nicoll. Listen in for tips on getting a video system in place in your service department.

This short podcast is a Q&A based on a question submitted to us by Andy Holt. Bryan gives some tips on how to go from service tech to service manager. Service managers may have better pay, but they also have different sources of stress than service technicians, and not all service tech skills will translate well to management. Service techs and service managers have completely different skill sets, and they have to be able to gain satisfaction from different sources. Service techs are satisfied by solving problems, and they get immediate dopamine hits whenever they use their brains and hands to fix someone's AC. Service managers have to find satisfaction in big wins for their team. Service managers have to manage processes and procedures around customer service; they are involved with customer service representatives and dispatchers. They also handle the most difficult clients and situations, so they need to be able to resolve conflict and stay calm in tense situations. Good service managers also learn to share wins with their teams and speak publicly so that they can inspire and motivate their teams. Service managers also manage finances, review reports, and send emails, so they need the skills necessary to do that, including writing skills (or technology to assist with writing skills). Leadership roles also require you to represent the policies and procedures of your organization, regardless of how you feel about them. These requirements may put a strain on interpersonal relationships.   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.  Purchase your virtual tickets for the 5th Annual HVACR Training Symposium at https://hvacrschool.com/Symposium24.  Subscribe to our podcast on your iPhone or Android.   Subscribe to our YouTube channel  Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.