Podcasts about service manager

Send us a textWelcome back to our special spin-off series of The Route to Networking Podcast, dedicated to supporting military leavers as they transition into the tech industry. In this episode, host Louis Parratt sits down with Hugh Keir, a former British Army paratrooper who now works as a Service Manager at Viasat.From high-pressure combat zones to leading technical operations in satellite communications, Hugh shares his remarkable journey and the lessons he's learned along the way. His story is one of adaptability, resilience, and embracing the unknown—offering invaluable insight for anyone navigating life after the military.Key Topics Discussed:Life in the Parachute Regiment and the leadership lessons it taughtWhy private security wasn't the long-term solution—and what came nextHow a chance connection led Hugh to a career in techThe skills ex-military personnel bring to the corporate worldPractical tips for veterans breaking into civilian roles and the tech industryHugh's perspective on AI, soft skills, and the future of workConnect with Our Guest:

In this episode, Lois Houston and Nikita Abraham, along with Nick Wagner, focus on GoldenGate's terminology and architectural evolution.   Nick defines source and target systems, which are crucial for data replication, and then moves on to explain the data extraction and replication processes.   He also talks about the new microservices architecture, which replaces the classic architecture, offering benefits like simplified management, enhanced security, and a user-friendly interface. Nick highlights how this architecture facilitates easy upgrades and provides a streamlined experience for administrators.   Oracle GoldenGate 23ai: Fundamentals: https://mylearn.oracle.com/ou/course/oracle-goldengate-23ai-fundamentals/145884/237273 Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ X: https://x.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   ---------------------------------------------------------------   Episode Transcript:   00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we'll bring you foundational training on the most popular Oracle technologies. Let's get started! 00:25 Nikita: Welcome to the Oracle University Podcast! I'm Nikita Abraham, Team Lead of Editorial Services with Oracle University, and with me is Lois Houston: Director of Innovation Programs. Lois: Hi there! Thanks for joining us again as we make our way through Oracle GoldenGate 23ai. Last week, we discussed all the new features introduced in 23ai and today, we'll move on to the terminology, the different processes and what they do, and the architecture of the product at a high level. 00:56 Nikita: Back with us is Nick Wagner, Senior Director of Product Management for Oracle GoldenGate. Hi Nick! Let's get into some of the terminology. What do we actually call stuff in GoldenGate? Nick: Within GoldenGate, we have our source systems and our target systems. The source is where we're going to be capturing data from, the targets, where we're going to be applying data into. And when we start talking about things like active-active or setting up GoldenGate for high availability, where your source can also be your target, it does become a little bit more complex. And so in some of those cases, we might refer to things as East and West, or America and Europe, or different versions of that. We also have a couple of different things within the product itself. We have what we call our Extract and our Replicat. The Extract is going to be the process that pulls the data out of the database, our capture technology. Our Replicat's going to be the one that applies the data into the target system, or you can also look at it as a push technology. We have what we call our Distribution Path. Our Distribution Path is going to be how we're sending the data across the network. A lot of times when customers run GoldenGate, they don't have the luxury of just having a single server of GoldenGate that can pull data from one database and push data into another one. They need to set up multiple hops of that data. And so in that case, we would use what we call a Distribution Path to send that data from one system to the next. We also have what we call a Target Initiated Path. It's kind of a subset of your Distribution Path, but it allows you to communicate from a less secure environment into a more secure environment.  02:33 Lois: Nick, what about parameter names. I've seen them in uppercase…title case…does that matter?  Nick: GoldenGate has a lot of parameters. This is something you'll see all over the place within GoldenGate itself.  These parameters are in your Extract and Replicat parameter files during your distribution path parameter files. Parameters for GoldenGate are case insensitive.  Within your own environments, you can set it up to have lowercase, mixed case, whatever you want, but just be aware that they are case insensitive. GoldenGate doesn't care, it's just for readability. And then we also have something called trail files. Trail files is where GoldenGate stores all the data before we're able to apply it into that target system. Think about it as our queuing mechanism, and we're queuing everything outside the database so that we're not overloading those database environments. And that's some of the terminology for the product itself. We also have microservices within GoldenGate. 03:31 Nikita: And at the heart of everything is the Service Manager, right? Talk to us about what it is and what it does. Nick: The service manager is responsible for making sure that everything else is up and running. If you are familiar with GoldenGate classic architecture, this is kind of similar to a GoldenGate manager where that process was there to make sure that processes were running the trail files, or excuse me, that certain error logs were getting written out. If a process went down, the manager would restart that process. The service manager is performing a lot of those same functions. Now attached to the service manager, we have our configuration service. This is new in GoldenGate 23ai. This configuration service is going to allow you to set up GoldenGate for highly available environments. So you can build HA into GoldenGate itself using the configuration service. 04:22 Lois: And what does this configuration service do? Nick: This configuration service essentially moves the checkpoint files that used to be on disk into a database so that everything can be stored inside of a database.  Also attached to the service manager, we have the performance metric service. This is a service that is going to be gathering all the performance metrics of GoldenGate. So it's going to tell you how fast things are going, what the latencies are, how many bytes per second we're reading from, the transaction logs or writing to our trail files. How quickly a distribution path is sending data across a network. If you want to know any of your lag information, you'll get it from the performance metrics server. We also have the receiver service and the distribution service. These two work hand in hand to establish network communication between two GoldenGate environments. So on what we call our source system, we have a distribution service that's going to send the data to our target system. On the target system, a receiver service is going to receive that data and then rewrite the trail files. We also have the administration service that's responsible for authentication and authorization of the users, as well as making sure that people have access to the right information. 05:33 Nikita: Ok. Moving on the deployment, how is GoldenGate actually deployed, Nick? Nick: GoldenGate is kinda nice. So the way that the product is installed is you install the GoldenGate environment and that's what we call our service manager deployment under a specific GoldenGate home. So the software binaries themselves get installed under a home, we'll say U01/OGG23AI. Now once I've installed GoldenGate once, that's my OGG home. I can now have any number of service managers and deployments tied to that same home.  06:11 Lois: Ok, let's work with an example to make this simpler. Let's say I've got a service manager that's going be responsible for three different deployments: Accounting, Finance, and Sales. Nick: Each of these deployments is going to reside in its own directory. Each of these deployments is going to have its own set of microservices. And so this also means that each of these deployments can have their own set of users. So the people that access the GoldenGate accounting deployment can be different than the ones that access the sales deployment. This means with this distribution of roles that I can have somebody come in and administer the sales database, but they wouldn't have any information or any access to accounting or finance. And this is very important, it allows you to really pull that information apart and separate it. Each of these environments also has their own set of parameter files, Extract process, Replicat process, distribution services, and everything. So it's a very nice way of splitting things up, but all having them tied to the same GoldenGate home system. And this home is very important. So I can take a deployment, let's say my finance deployment, and if I want to move it to a new GoldenGate home and that GoldenGate home is a different version, like let's say that my original home is 23.4, my new GoldenGate home is 23.7, I simply stop that GoldenGate deployment. I stopped at a finance deployment. I changed its OGG home from 23.4 to 23.7. I restart the deployment, that deployment is automatically upgraded to the new environment and attached to the new system. So it makes upgrading very, very simple, very easy, very elegant. 07:53 Nikita: Ok. So, we've spoken about the services…some of the terminology. Let's get into the architecture next. Nick: So when we talk about the architecture for GoldenGate, we used to have two different architectures. We had a classic architecture and a microservices architecture. Classic architecture was something that's been around since the very beginning of GoldenGate in the late '90s. We announced that, that architecture was deprecated in 19c. And Oracle deprecated means that feature is no longer going to be enhanced and it'll be patched selectively. And at some point in the future, it'll be entirely desupported. Well, GoldenGate 23ai is that future. And so in 23ai, the classic architecture is desupported, that means that it's no longer in the build at all. And so it's just microservices architecture. 08:41 Lois: Is there a tool to assist with this migration?  Nick: We do have a migration utility that will convert an old classic architecture into the new microservices architecture. But there is quite a bit of learning curve to the new microservices architecture. So it's important that we go through how it works in the changes. 09:04 Are you looking to optimize your implementation strategies and improve efficiency? We have a solution for you! Our new Oracle Fusion Cloud Applications Foundations training and certification program. You'll learn to leverage Oracle Modern Best Practice (OMBP) to re-imagine business processes using advanced technologies in Oracle Fusion Cloud Applications such as AI, mobile, analytics, and more. Visit mylearn.oracle.com to get started today.  09:37 Nikita: Welcome back! Nick, what are the benefits of this microservices architecture?  Nick: It's got that simplified lifecycle for patching and upgrading. A lot of the GoldenGate patches that you get, especially these bundle patches, are complete installs as well. So you can go into My Oracle Support and download a complete install of a patch and that way, you don't have to use old patch to apply them. The only time you'll be using old patch is for one-off patches or smaller patches that need to be applied to your GoldenGate system. The microservices product has the same trusted Capture and Apply process that Classic did. There's almost no changes between the two except on how they communicate with their parent processes. And so the same logic that you use to pull data from Oracle or to apply data into Oracle is all the same. 10:25 Lois: And has the interface been upgraded as well? Nick: We've added a really nice, easy to use web interface for the microservices version of GoldenGate. Not only is this web interface work with all your standard browsers, but it's also mobile friendly too. So I can actually control and administer GoldenGate right through my mobile device. It also has new secure remote administration. This is something that the classic architecture was really missing. And so in the classic architecture, to use the command line interface, you had to log into the database server where GoldenGate was installed. Now, the command line interface, as well as the web interface and the REST API, all use remote administration and authentication. So that means that I can install the new command line interface or what we call admin client on my laptop locally and I can connect to any GoldenGate deployment as long as I have the username and password for that deployment. It's also more secure. GoldenGate microservices can also be deployed on premise or in OCI as a service and now also on these third-party clouds like Azure and Google Cloud. And it's also easier for developers to integrate in with the APIs themselves. Everything that GoldenGate does through the admin client as well as the web UI can all be traced. The REST API calls for GoldenGate are all fully published so you can get them right directly from the documentation, you can build your own web interface if you want to. So it makes it very easy. The REST APIs are also streamlined. With a single REST API call, I can do something like add an Extract process, create it, set up my parameter file, and set up the trail files all with a single API command. Whereas in the past, it would require multiple command line interface commands to do that same thing. So it's extremely elegant, very advanced. 12:16 Nikita: What does the microservices architecture look like? I know it's a bit complicated when we're not actually looking at a diagram of it, but just a high level, can you explain the different parts of it? Nick: It's pretty straightforward. But essentially what you've got on each system is a service manager. That service manager is then going to have a number of processes or services beneath it. It'll have the configuration service that stores the checkpoint information for GoldenGate. It'll have the administrative service for the authentication and users, the distribution service to send the data across a network, a receiver service to receive that information, performance metrics to get the performance statistics out of GoldenGate. And then of course, you also have your Extracts and Replicats that capture and apply technology. Each of those Extracts and Replicats will then connect to a database on the Extract side of things. That Extract is going to write to trail files. Those trail files are then going to be sent across the network where they're rebuilt on the target system and the Replicat's going to consume them and apply them into the target database. So the Replicat behaves almost like an end user. So it's taking that trail file data and simply converting it to DML operations, insert, update, delete, or a DDL operation in the case of Oracle, alter table, create table, et cetera, to go into that target database.   13:39 Lois: To look at a diagram of this architecture and learn about it in more detail, check out the Oracle GoldenGate 23ai Fundamentals course on mylearn.oracle.com. So, Nick, if I'm looking to deploy GoldenGate, what should I primarily keep in mind? Nick: So as you go to install GoldenGate and you look at a deployment, there's a couple of important environment variables that you want to make sure you're aware of. So one of the first ones is your OGG_Home. This environment variable is extremely important. This is the location of the GoldenGate software itself. And I want to stress how important it is to always use version numbers when you're setting up your GoldenGate home. When you go to install the software, if you're installing GoldenGate 23.5, use 23.5 within the home directory structure. If you're installing GoldenGate 23.7, use 23.7 inside that directory structure. 14:33 Nikita: Right… that way I'll always know which versions are which, and it'll make it really easy to upgrade and move from one version to the next. Ok, got it. What else, Nick? Nick: There's a couple other important directories. You have your OGG_ETC_HOME. This is where things like the configuration files are going to reside, parameter files, all your certificates for security, including the wallets where we store the credentials for not only the database accounts, but also for the GoldenGate user accounts as well. We have our GoldenGate variable home directory or VAR home. This is where all the GoldenGate log files are residing. And these are the log files that allow you to see what's going on in GoldenGate for auditing purposes. Anytime anybody makes a change to GoldenGate, you're going to see information go into the log files on what was happening and how it was working and what they did, what time they did, what command they issued. Another big important feature about these log files is it also gives you error information and troubleshooting details. So if you ever need to find out what happened in GoldenGate, what went wrong, you would look at these log files to find out that information. And then you also have your OGG_DATA_HOME. This is where those trail files are going to go. Essentially, this is kind of the queuing or overflow for GoldenGate. There's a couple of other additional components. We've got the admin client. This is our command line utility. If you don't want to use a web browser or prefer a command line utility, you can use the admin client. The admin client is also fully scriptable. So if you wanted to write scripts that would go off and automate things in GoldenGate, you can do that. A lot of customers did that with GGSCI in the classic architecture. You can do the same thing now with the admin client. The other component is the microservices security authentication and authorization services. These handle communication security, especially making sure that any passwords or usernames and everything like that is all encrypted. And instead of using an actual username and password, everything through the product is going to be done through an alias. And then it also handles all the authorization authentication, permissions, user accountability, and roles within GoldenGate. 16:39 Lois: Anything else you'd like to talk about before we wrap up for today, Nick? Nick: I also wanted to take a minute to talk about the REST API. All the microservices provide REST APIs to administer them and all of these are fully documented. They can be used by any client that can make REST API calls. So if you wanted to use Python, cURL, a web browser, you can do that as well. They're all just HTTP or HTTPS calls, get, put, patch, the standard REST API standards. And then GoldenGate does provide our admin client as well as a WebUI that use these REST APIs under the covers if you ever wanted to get a more advanced look at how it works. 17:18 Nikita: Well, that's all the time we have for today. Thanks for joining us, Nick.  Lois: Yes, thanks Nick. We look forward to having you back next week to talk with us about security strategies and data recovery. Nikita: And if you want to learn more about the topics we discussed today, head over to mylearn.oracle.com and take a look at the Oracle GoldenGate 23ai Fundamentals course. Until next time, this is Nikita Abraham… Lois: And Lois Houston, signing off!  17:43 That's all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We'd also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeOne of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O'Neill!Today's guest is Drew Van Der Wiede.A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!Drew was also one of the brave attendees who took the stage in the course titled: SPEAK UP - Effective Communication! (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful. Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.Todays Word of the Day:gumption: nounshrewd or spirited initiative and resourcefulness."Drew had the gumption to fund his own trip to VISION!"Book Recommendation mentioned in this episode:Millers Bolt by Thomas StirrThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto...

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.00:00 NADA Conference Insights07:50 "Lack of Technician-Focused Tech Solutions"12:24 "Technician Shortage and Dealership Challenges"20:48 Comeback Strategy in Auto Shops23:14 Work Order Communication Challenges27:16 Raising Accountability Standards36:13 Unicorn Productivity: Unrealistic Shop Standards38:21 "Maximizing Team Potential Gradually"44:31 "Ownership in Decision-Making"52:49 Technicians' Pay Vs. Job Satisfaction54:52 Parts Counter Frustration01:01:30 Persistent Communication on Equipment Damage01:06:39 High Demand for Skilled Workers01:11:17 Seeking Validation: A Men's Issue01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Service Manager, Brandon Fischer, joins us this week to talk about what you can do to make sure you are ready for this planting season. Updated your firmware, check wiring harnesses, and other helpful tips get your planter ready to go. Call us for more information at 712-744-4468 online at www.htsag.com and follow us on Facebook, YouTube, LinkedIn, X, Instagram and SnapChat @htsag

India doesn't just have the largest population of any country in the world, it also has a thriving community of Mac Admins who are becoming more and more visible as time goes by. In addition to the popular MacAdmins India, with monthly hangouts and other events, this year we are excited to hear about the upcoming Mac Admins India conference. Karthik and Shyam join us to talk about their experiences being part of organising this community as well as what they have planned for the conference. Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Guests: Shyam Sundar, Service Manager, Novo Nordisk - LinkedIn Karthikeyan Marappan, macOS Specialist, European Bioinformatics Institute - LinkedIn Links: https://www.macadmins.in https://www.linkedin.com/in/bewithkarthi/ https://www.linkedin.com/in/shyam-sundar-m9490/  admins@macadmins.in Sponsors: Kandji 1Password Nudge Security Watchman Monitoring If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get the latest about the Mac Admins Podcast, follow us on Twitter! We're @MacAdmPodcast! The Mac Admins Podcast has launched a Patreon Campaign! Our named patrons this month include Weldon Dodd, Damien Barrett, Justin Holt, Chad Swarthout, William Smith, Stephen Weinstein, Seb Nash, Dan McLaughlin, Joe Sfarra, Nate Cinal, Jon Brown, Dan Barker, Tim Perfitt, Ashley MacKinlay, Tobias Linder Philippe Daoust, AJ Potrebka, Adam Burg, & Hamlin Krewson  

Joe Davis shares his journey from aviation maintenance school graduate to Sales Account Manager and interim Service Manager at Oshkosh Aerotech, revealing how his hands-on technical experience provides unique value to customers.• Starting in de-icing operations after 9/11 affected aviation job prospects• Training new technicians through six-month apprenticeships with senior staff• Offering factory training programs that attract 250 customers annually• Commissioning new equipment and providing operational training for customers• Using IOPS telematics to remotely diagnose equipment issues• Sharing the epic story of de-icing a C-5 Galaxy with two feet of accumulated snow• Discussing the B80 pushback's independent suspension and agile performance• Explaining JetDock autonomous docking technology's precision and safety features• Outlining electric pushback capabilities from B250 to B950 models• Emphasizing proper battery management for electric GSE longevityContact your Oshkosh Aerotech sales representative to learn more about factory training programs, which are free for equipment owners and include daily lunch plus a social dinner event.Looking for reliable and flexible ground support equipment leasing solutions? Look no further than Xcēd! As your trusted partner, Xcēd specializes in tailored operating leases for ground handlers and airlines, offering top-notch equipment and flexible terms to suit your needs. Whether you're seeking the latest electric GSE or traditional equipment, Xcēd has you covered with competitive rates and exceptional customer service. Keep your operations running smoothly and efficiently with Xcēd. Visit xcedgse.com today and soar to new heights with Xcēd Ground Support Equipment Leasing!

Mike Vogel discusses what makes a Service Manager effective...and what doesn't.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates11:10 Tech Apprenticeship Shift31:46 Refusing Service: A Mechanic's Stand35:01 Commission for Service Advisors, Not Techs52:09 Unmotivated Employee Struggles to Learn56:39 Teeth Misalignment and Workshop Support01:05:12 Neglected Car Battery Causes Issues01:23:09 Easier Work Than Auto Mechanic01:27:11 Career Reflections: The Grind Culture01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs01:53:07 Government Mandates on Vehicle Efficiency01:58:31 "Online Dogpiling Concerns"02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

What are the traits of a great service manager? What do you do if your best tech wants to be manager and he doesn't have the personality and skills to become one? I give you the answers and more in this session. Free P&L Statement and Balance Sheet https://tinyurl.com/2rjd6wxu Ruth King Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam https://www.linkedin.com/in/nick-uttam-4b33a1147

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that's nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy's remarkable journey of raising her family while raising her team to new heights. Discover how she's not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don't miss it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

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This episode highlights the work done by our Trailblazer award recipient, Mollie Van Lieu. 

Home Service Business Coach helps busy Home Service Business Owners get off the truck and build their business to fit their ideal dream lifestyle. We do this with the creation and implementation of simple systems. The result of the program is more freedom, income, & time for the Business Owner. To learn more on how this can benefit you and your business.Follow HSBC Social's: Facebook | Instagram | YouTube | Contractor Club | Jobber | Home Service Business CoachEmail: info@homeservicebusinesscoach.com

Joe Wagner is a full time HVAC service manager who wanted to be more present with his family and enjoy his life to the fullest. Tune into this episode of Wake Up Legendary to hear how he is building up his followers through authenticity and his email list. Subscribe to Legendary Marketer on Youtube Follow Legendary Marketer on Facebook Follow Dave on Instagram Follow Joe on Instagram

In this episode of Leap Forward with Riesterer & Schnell, join Katie Bohm, Machine Monitoring Specialist, and Jason Knoener, Service Manager, as they dive into essential winterization tips, the benefits of off-season equipment inspections and John Deere Machine Monitoring. Whether you're preparing your machinery for the cold months ahead or getting ready for the next season, this episode is packed with valuable insights to keep your equipment in top shape.Tune in and get ready to leap forward with us!www.rands.com

Tune into the South west Allied Health Professions (AHPs) 2024 Podcast series, featuring 12 episodes. Recorded at Westonbirt Arboretum, the series includes 8 live campfire stories and 4 additional episodes. AHPs from across the South West share stories that connect, inspire, and elevate, showcasing how they implement the AHPs Deliver strategy for England. A fabulous adventure! Emma, Jo and Rachel discuss their experience of leadership and split placement models, with 360 reflections on the impact and learning across the career span. In this episode you will hear the experience of a split leadership/ clinical placement from AHPs at different seats at the placement table. By sharing their reflections, occupational therapists discuss the impact, value and challenges of leadership placements and AHP leadership development. This podcast was facilitated by Gina Sargeant the South West Chief Allied Health Professional (AHP) for NHS England and focused on the experiences of Emma Young a final year Occupational Therapy Student at Bournemouth University, Jo Mengell an Occupational Therapist and Service Manager at Dorset Healthcare Trust and Rachel Christian-Edwards an Occupational Therapist and Professional Allied Health Professions Lead at Dorset Healthcare Trust. A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/ep11-360-reflections-leadership-across-the-career-span-exploring-the-value-of-clinical-leadership-split-placement-models/ Contact us: england.ahpwte.sw@nhs.net

On this episode of Driving Insights, we dive into the critical challenges facing service managers in automotive dealerships. We explore the delicate balance required to juggle multiple responsibilities while maintaining department efficiency and customer satisfaction. Learn how prioritizing process management can lead to improved operations, reduced stress, and increased profitability. We discuss practical strategies for implementing effective systems, overcoming common hurdles, and shifting from reactive to proactive leadership. Whether you're a seasoned service manager or new to the role, this episode offers valuable insights to help you streamline your department, empower your team, and achieve long-term success in fixed operations. Episode 32 Homework - ⁠⁠Download

How do you know if your service manager is doing a good job? Here are the key factors you need to pay attention to! https://7powercontractor.com/top-five-list/ Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.

Organized, inventive and hard working - these are all words that describe Billy Nicoll. Listen in for tips on getting a video system in place in your service department.

Matt Lefeld is not only a Service Manager, but also a wealth of knowledge and experience. He joins us today to give a rundown of the combine prep and maintenance necessary to keep downtime at bay. Also included are some thoughts on in-season settings and crop condition outlooks. If you missed TRULAND's combine clinics, you can't miss this episode!

In a session from Future of Field Service Live in Cologne, Germany, host Sarah Nicastro welcomes back Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to discuss how critical a company's talent strategy is to service today and why it demands creativity and a willingness to break free of the status quo to be successful. Daniel is a passionate and visionary leader with a strong track record in clinical diagnostics, life sciences, medical devices, and biotechnology. Before joining Thermo Fisher Scientific, he was a Service Manager at Waters Corporation in Germany South, served as a Service Engineer at Cochlear, and held various key positions at Bio-Rad Laboratories. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role. newservicemanager #success #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this episode of The Healey Brothers Show, hosts Jason Healey, Dylan Healey, and Nicky Paraggio interview Bill Vittorini, the newly promoted Service Manager at our Chrysler, Dodge, Jeep, and Ram store. Bill shares his inspiring career journey from service advisor to service manager and offers expert insights into the automotive service industry. Discover the latest market trends, the comprehensive training programs Bill implements, and the processes he uses to ensure top-notch service. Gain valuable tips on how to succeed in the automotive field, from effective hiring strategies to the qualities Bill looks for in new recruits. Whether you're looking to start a career in the automotive service industry or enhance your existing skills, this episode is packed with practical advice, insider knowledge, and actionable tips. Don't miss this deep dive into the world of automotive service, career progression, and industry best practices.

Introduction to Service Manager ScorecardsIn this insightful episode of the Driving Sales Defining Leadership Podcast, we delve into the essential process of creating effective parts and service manager scorecards. Hosts Bart Wilson and J.D. Mixon are joined by special guest Craig Wilson, who brings his extensive experience and expert insights to the discussion. Learn why service manager scorecards are crucial for managing your service departments, discover the key performance indicators (KPIs) you should track, and get practical tips to enhance your department's efficiency and accountability.Understanding Parts Manager ScorecardsCraig also shares valuable strategies for developing parts manager scorecards that can significantly impact your dealership's performance. Discover the essential metrics for parts managers, understand the importance of proactive parts management, and learn how aligning service and parts goals can drive overall success. This episode is packed with actionable advice that will help you create scorecards that improve performance and drive results. Key Takeaways: Importance of scorecards for parts and service managersKey performance indicators (KPIs) to track for enhanced performancePractical tips for aligning service and parts department goalsStrategies for proactive parts managementUnderstanding the impact of effective labor rate and other metrics Chapter List: 0:00 Introduction and episode overview1:02 Welcome and introductions2:15 Importance of scorecards in service and parts departments4:10 Key performance indicators for parts managers6:45 Aligning service and parts goals8:20 Practical tips for creating effective scorecards11:35 Strategies for proactive parts management13:50 Understanding effective labor rate and other crucial metrics16:00 The role of customer satisfaction index (CSI) in scorecards18:25 Tips for tracking technician productivity and efficiency21:10 Conclusion and final thoughts

Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for.  #hiringnow #hiringstrategy #serviceadvisor #servicewriter 0:00 - 11:38 New Leadership Book and Country Fun! 11:38 - 16:08 News 16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On this episode of Driving Insights, we explore the transformative power of setting clear, achievable goals in your service department. Join us as we discuss the key strategies for implementing a highly effective production objectives program that will supercharge your technicians' efficiency, boost your bottom line, and elevate your customer experience. From analyzing data and setting realistic targets to communicating objectives and fostering a culture of accountability, we'll provide you with a comprehensive roadmap for success. Whether you're a seasoned Service Manager or a newcomer to the industry, this episode is packed with actionable insights and proven techniques that will help you master the art of technician productivity. Tune in now and get ready to take your service game to the next level! Episode 15 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

On this episode of Driving Insights, we dive deep into the world of Service Business Development Centers (BDCs) and explore how implementing one can transform your dealership's service department. Learn the key steps to planning, setting up, and managing a successful Service BDC that drives customer satisfaction, efficiency, and profitability. From defining roles and responsibilities to establishing key performance indicators and fostering a culture of continuous improvement, this comprehensive guide provides a roadmap for success. Whether you're a Service Manager, Fixed Ops Director, or General Manager, this episode is a must-listen for anyone looking to take their service operations to the next level. Tune in now and get ready to elevate your dealership's service game! Episode 14 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

Stevens Roundtable: Money Mike Shares Tips for Saving Fuel and Earning Bonuses Join Trucker Tim as he interviews Mike Mistishen, the Fuel Dept Manager at Stevens Transport, also known as Money Mike. They discuss fuel management and how drivers can save money. Money Mike shares the objectives of his department, including achieving high fuel performance for drivers and reducing costs for the company. He also talks about the monthly fuel bonus program and the driving techniques that can help offset rising fuel costs. Money Mike explains the OptiStop program, which helps drivers find the best places to refuel in real time. Don't miss this episode packed with valuable fuel-saving tips and insights from Money Mike. Connect with “Money Mike” on LikenIn: https://www.linkedin.com/in/mike-mistishen-32809016b/ Stevens Employee Spotlight: Donna Stevens, the Hours of Service Manager Join host Tim Cicciarelli as he interviews Donna Stevens, the Hours of Service Manager at Stevens Transport, about DOT Roadcheck Week. Donna emphasizes the importance of accurate logging and following proper procedures, such as pre-trip and post-trip inspections, DVIRs, and on-duty fueling. She also discusses the benefits of electronic logs in helping drivers stay compliant with Hours of Service rules. Donna explains the 70-hour rule and the need for drivers to monitor their load tabs daily. Her passion for helping drivers shines through as she shares her 20 years of experience at Stevens Transport. Contact Donna Stevens, the Hours of Service Manager at extension 1356 Safety Tip of the Week - Cargo Theft Cargo Theft continues to be on the rise. Trucker Tim shares  Terrence Burgess, Safety Supervisor's simple ways to deter others from taking your product and to stay safe out there. Trucker Song of the Week: Pure Grain - “Truckin' Song" feat. Dave Barnes on slide guitar A trucking song that includes ales from the road about driving trucks for a living and the pressures of being a professional driver/singer on the road. See the music video here: https://www.youtube.com/watch?v=dl0E29yG6ys Tip of the Stevens Cap Congratulations to Company Driver, Richard Warren, for reaching the remarkable achievement of TWO million miles!  Richard joins a very prestigious group of less than 160 drivers with two million miles in the Stevens Transport Million Mile Haul of Fame!  We are grateful to have Richard as a representative of Stevens Transport and the industry! See Richard Waren on our Facebook page: https://www.facebook.com/StevensTransport Pilot/Flying J Rewards App: https://pilotflyingj.com/rewards For questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800-333-8595 or visit: www.stevenstransport.com/drivers/ Become a Driver for Stevens TransportFor questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800-333-8595 or visit: www.stevenstransport.com/drivers/ Stevens Transport 9757 Military Parkway, Dallas, TX 75227 http://www.stevenstransport.com/ http://www.becomeadriver.com/ Driver Recruiting: 1-800-333-8595.  Apply Here: https://intelliapp2.driverapponline.com Paragon Leasing Technician Careers: https://www.stevenstransport.com/careers/fleet-maintenance-jobs/ Stevens Transport on Facebook: https://www.facebook.com/StevensTransport

On this episode of Driving Insights, we continue to unlock the secrets to becoming an exceptional Service Manager. Learn how to build strong relationships with your team, lead by example, foster a culture of accountability, and continuously seek improvement. Gain valuable insights on setting clear expectations, providing meaningful feedback, and encouraging open communication to create a high-performing and engaged team. Elevate your leadership skills and drive your service department to new heights of success with these proven strategies and practical advice. Episode 12 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

This short podcast is a Q&A based on a question submitted to us by Andy Holt. Bryan gives some tips on how to go from service tech to service manager. Service managers may have better pay, but they also have different sources of stress than service technicians, and not all service tech skills will translate well to management. Service techs and service managers have completely different skill sets, and they have to be able to gain satisfaction from different sources. Service techs are satisfied by solving problems, and they get immediate dopamine hits whenever they use their brains and hands to fix someone's AC. Service managers have to find satisfaction in big wins for their team. Service managers have to manage processes and procedures around customer service; they are involved with customer service representatives and dispatchers. They also handle the most difficult clients and situations, so they need to be able to resolve conflict and stay calm in tense situations. Good service managers also learn to share wins with their teams and speak publicly so that they can inspire and motivate their teams. Service managers also manage finances, review reports, and send emails, so they need the skills necessary to do that, including writing skills (or technology to assist with writing skills). Leadership roles also require you to represent the policies and procedures of your organization, regardless of how you feel about them. These requirements may put a strain on interpersonal relationships.   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.  Purchase your virtual tickets for the 5th Annual HVACR Training Symposium at https://hvacrschool.com/Symposium24.  Subscribe to our podcast on your iPhone or Android.   Subscribe to our YouTube channel  Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

On this episode of Driving Insights, we dive deep into the world of automotive service management and explore the essential qualities, skills, and strategies that separate the best from the rest. Discover the key ingredients that make up the perfect Service Manager, from their technical expertise and leadership abilities to their unwavering focus on customer satisfaction and business growth. Whether you're a seasoned Service Manager looking to take your skills to the next level or an aspiring leader seeking to make your mark in the industry, this episode is packed with valuable insights and actionable advice that will help you drive your service department to new heights. Tune in now and unlock the secrets to service management success! Episode 11 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

Service BDC is where it's at! The heart of the dealership...let that sink in

*Send your thoughts, opinions and feedback via voicenote to 0892096423* You may have heard people talking about this week's RTE Investigates documentary on the fact that many Irish people are still being forced to travel to access abortion services. The issues raised are really troubling, and it seems that many people weren't aware of the awful circumstances in which people still find themselves in around pregnancy in this country. This week I caught up with Annie Tidbury, Service Manager of the Abortion Support Network, a volunteer-run service which assists people in accessing abortion. Sadly, Ireland is still in the top two countries they hear from. We talked about why there are still barriers and what we can do to make change.To support the podcast and access bonus episodes join our community on Patreon. Hosted on Acast. See acast.com/privacy for more information.

Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance within your BDC team. Discover the power of performance-based bonuses that reward representatives for surpassing call volume and appointment targets, providing a tangible incentive for consistent high performance. Listen in on the impact of recognition and awards in boosting morale and acknowledging the hard work of top-performing representatives within the team or dealership. Learn how team-based competitions can foster teamwork and friendly rivalries, encouraging collaboration and healthy competition among BDC representatives striving for excellence. Delve into the effectiveness of individual challenges tailored to each representative's goals and aspirations, offering personalized incentives for reaching key milestones and performance metrics. Join me as I discuss the value of prizes and rewards in driving motivation and engagement, enticing BDC representatives to push their limits and achieve new heights of success. It's time to unlock the potential of your BDC team through strategic motivation tactics and inspiring incentives. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup that enhances the performance of BDC representatives responsible for setting appointments in the service department. From designing the perfect workspace with the right furniture and lighting to providing the necessary tools such as reliable computers, high-quality headsets, and CRM software, we delve into the details that can make a significant difference in the daily operations of BDC representatives. A stable internet connection, clear communication devices, and a well-crafted call script are just a few of the topics we cover to ensure that your BDC team is equipped for success. Join us as we share practical tips, expert advice, and real-world examples to help you create an office setup that fosters focus, efficiency, and customer satisfaction. Tune in to "Efficient Office Setup for BDC Success" and unlock the potential of your BDC team today! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

Let me know what you think of this series

Service BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively engages with each team member. By getting in the game with their team, managers set a positive example, build trust and respect, provide real-time feedback and coaching, and identify training needs. Learn how this hands-on approach can lead to a more cohesive team and drive success in the business development arena. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com

In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.   0:00 - 3:50 Engagements and Getting Old 3:50 - 17:29 News 17:29 - 34:50 Be a Teacher, Not a Preacher leadershipdevelopment   #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode of Drive-By, an anonymous Service Advisor calls in with a pressing question about being pressured by their Service Manager to commit warranty fraud. Chris Collins and Coach Christian discuss the prevalence of warranty fraud in the industry, potential consequences, and the importance of doing the right thing, even if it means losing revenue or parting ways with a client. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Eric Armour discusses how he faced the challenge of transitioning from a technician servicing and repairing heavy equipment in the shop to leading techs working in the shop and the field (on the road working out of a truck). Learn about the trying times he and his team went through during the 10 months when they didn't have a service manager (before he became the service manager). Discover how he overcame the odds being stacked against him with the field techs because he had no experience as a field tech. Develop an understanding of how applying leadership principles to develop your team can be much more challenging than applying them to develop yourself. Eric Armour shares a bit of the path he's traveled to be where he is today, how choosing to become intentional about personal development has helped him personally as he's become much better at unleashing his team's potential, and how it's helped him professionally as he makes his climb up the corporate ladder. Eric is the Service Manager at Yancey Bros. Co. where he leads a team of service technicians in the shop and in the field. He and his team focus exclusively on maintaining heavy duty Caterpillar equipment. Don't miss the 3rd episode of the "Real People Getting Real Results!" interview series featuring Eric Armour interviewed by Mack Story. To watch the video version of this episode, visit the Blue-Collar Leadership YouTube channel and look for it within the "Real People Getting Real Results" playlist.

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to share the success his organization has had in bringing more women into field service roles and why he feels those who ignore the need to take action to improve diversity will fail. Daniel is a committed and visionary leader in service with a proven track record in the clinical diagnostics, life science, medical device, and biotechnology sectors. Before joining Thermo Fisher Scientific, he served as a Service Manager at Germany South for Waters Corporation, a Service Engineer at Cochlear, and held multiple roles at Bio-Rad Laboratories. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/articles

In this episode of the Refrigeration Mentor Podcast, host Trevor Matthews talks with Scott Farley, Director of Service for The Arcticom Group about how to climb the ladder from refrigeration technician to service manager and beyond. Much of the learning when it comes to being a leader is focused on people skills: communication, approachability, mentoring, conflict resolution and creating a workplace culture where everyone is energized to contribute to the same long term goal. We also talk about learning the business side - understanding finances, giving reviews and setting strategic objectives and goals. Scott has a number of very learnable tips in this episode for any technician considering the transition to management and leadership, beginning right away with simply expressing your desire to make the move - whether sooner or perhaps later in your refrigeration career.  Connect with Scott Farley: sfarley@articomgroup.com  Connect with Scott on LinkedIn here Learn more about The Arcticom Group Here Episode 169: Leadership Insights: Work Ethic and Value Creation with Scott Farley of The Arcticom Group Learn More About Refrigeration Mentor - https://refrigerationmentor.com/ Refrigeration Mentor on Instagram: https://www.instagram.com/refrigerationmentor/ Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Things going downhill with your Service Managers? Chris and Christian deliver blunt advice for fixing—or replacing—an underperforming Service Manager. Learn the inside scoop on why a staggering 50% get replaced each year and the key reasons managers fail to deliver profits. Discover straightforward steps to get struggling Managers back on track through proper training and accountability. But don't wait too long to make the tough call if needed—act now before customer satisfaction and your bottom line take a big hit. This transparent talk tackles "fixing underperforming Service Managers" head on!   #autoshop #dealershipbusiness #cars  0:00 - 4:00 Chris is speaking at an event! 4:00 - 10:00 Christians new mouth device 10:00 - 30:00 What To Do When Your Service Manager Isn't Cutting It Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The episode discusses the importance of expanding funding for the WIC program and protecting the fruit and vegetable benefit within it. The WIC program provides nutrition support to low-income pregnant and postpartum women, as well as their children.

Trucker Song: A Man with 18 Wheels - Lee Ann Woman YouTube: https://www.youtube.com/watch?v=foe7GGUV8qQ&list=PL-_yoH6STEY3jLxa8gvcKTAJtWiGOzDAp&index=8 Apple Music: https://music.apple.com/us/album/a-man-with-18-wheels/1443996191?i=1443996196 Spotify: https://open.spotify.com/track/4tEFJjbQdt9lB2nRWgOLWU?si=d3e50b710f4343b4 Stevens Roundtable: Meet the Hours of Service Specialist at Stevens Transport Trucker Tim chats with Donna Stevens, the revered Hours of Service Manager at Stevens Transport. Donna, a veteran team member with a remarkable 20-year tenure at the company, shares insights into the critical aspects of managing a trucking fleet's hours of service, driver relationships, and compliance with regulatory guidelines. Donna delves into the nuances of DOT regulations, emphasizing the importance of the 30-minute rest break rule and how the integration of technology — notably tablets — helps monitor compliance. With candid anecdotes and a wealth of knowledge, she outlines how her department provides robust support to drivers, especially when dealing with electronic log issues. The discussion also touches on the significance of trip planning, navigating the unexpected, and leveraging a seasoned team of service specialists who are always ready to assist. Stevens Family Spotlight - Stevens Transport VP of HR Heather Hellebusch Shares Her Personal Side Trucker Tim's conversation with Heather provides listeners with a glimpse of the human side of corporate life at Stevens Transport. The episode paints a picture of Heather as a key liaison between the Aaron family's vision for the company and its realization through its employees. The talk flows from her origins in the Air Force community to settling in Texas, illuminating her intimate understanding of diverse work cultures. Heather discusses her favorite pastimes, including her cherished family moments, love for dogs, and her enthusiasm for music and movies. Paragon Leasing -  Domingo Cisneros: The Mentor and Leader Behind Paragon's Truck Body Shop Meet Domingo Cisneros, the Truck Shop Manager at Paragon Leasing. With over 10 years of experience, Domingo and his team of skilled professionals work tirelessly to keep the drivers on the road safe and looking good. They fix around 40 to 50 trucks a week and prioritize the well-being of their drivers. Domingo fosters a family environment in the shop, providing snacks, drinks, and even lunch for his team. His vision for 2024 is to ensure the drivers have stellar equipment that represents the company well. Outside of work, Domingo coaches youth sports and has made a lasting impact on his community. Tip of the Steven's Cap Please join us in congratulating Stevens Transport Independent Contractor and Driver Trainer, Julian Gonzalez on completing his first lease with Stevens Transport!   Julian has been with Stevens Transport for over three years. Julian has trained over 23 drivers, sharing his knowledge, insight, and tips from the road. Congratulations Julian! Pilot/Flying J Rewards App: https://pilotflyingj.com/rewards For questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800-333-8595 or visit: www.stevenstransport.com/drivers/ Become a Driver for Stevens TransportFor questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800-333-8595 or visit: www.stevenstransport.com/drivers/ Stevens Transport 9757 Military Parkway, Dallas, TX 75227 http://www.stevenstransport.com/ http://www.becomeadriver.com/ Driver Recruiting: 1-800-333-8595.  Apply Here: https://intelliapp2.driverapponline.com Paragon Leasing Technician Careers: https://www.stevenstransport.com/careers/fleet-maintenance-jobs/ Stevens Transport on Facebook: https://www.facebook.com/StevensTransport

Taking over as Service Manager for the first time and inheriting a department already in disarray? Get proven guidance to establish yourself as a leader, set clear expectations, and start transforming toxic culture into accountable results. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Being promoted internally or recruited away as an incoming Service Manager feels full of potential...until the harsh realities of leadership hit. Chris Collins outlines the 5 most common yet catastrophic mistakes even high performers tend to make early on in new department leader roles -from failing to reinvent stale elements to constantly fighting fires without a strategic blueprint. Tune in for critical self-evaluations all rising stars should steer clear of should they wish to ascend to elite ranks through purposeful management excellence rather than plateau due to correctable pitfalls. servicemanagement #newmanagertips #car Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup