Where's The Any Key?

Reilly Scull, CTO of Macktez, talks about cool IT Tools admins can have in their toolbox. Reilly also gives advice about hiring IT people and learning how to use the support teams of different vendors.  Listen to what he has to say in this new episode of Where's the Any Key?You can also watch this on our youtube channel: https://youtu.be/1ZQuuk3CorsLearn more at www.jumpcloud.com

How can IT admins thrive and keep continuing to improve the IT Department? We asked Jeff Bernt, security specialist in the Las Vegas area on how to use automation. Hear what he has to say in this new episode of Where's the Any Key?

How can IT admins thrive and keep continuing to improve the IT Department? We asked Ricky Jordan, the Senior Computer Systems Admin at Primitive Skate about tools and tips. Hear what he has to say in this new episode of Where's the Any Key?

David Garrity is the Senior Technology Manager at SPS. David, along with host Ryan Bacon, discuss what steps to take after you have built your IT team. David has a few suggestions to do once your IT team is built. First is to get the layout of the environment, Documentation, Changing Management, and having Trusted Partners. Ryan and David discuss what that means and different case studies on how they were able to use it in their respective IT positions now.Listen to this episode of Where's the Any Key? to hear David discuss what steps to take after you built your IT team.You can also watch this on our youtube channel: https://youtu.be/ofGLRT8Fz40Learn more at www.jumpcloud.com

Kyle McKenna is the Manager of Enterprise Technology for Cars.com. Kyle, along with host Ryan Bacon, discuss what it's like to build an IT service from the ground up and what needs to be put in place to be successful. Kyle talks about how he was a one person shop that managed over 600 devices, while also putting policies and end point protections in place to keep everything running. The pair also talk about the importance of a ticketing system so you aren't overwhelmed with requests.Listen to this episode of Where's the Any Key? to hear Kyle talk about starting an IT service from the ground up.You can also watch this on our youtube channel: https://youtu.be/EoV-qM_Uq3ULearn more at www.jumpcloud.com

Becky Scott has joined JumpCloud as the Sr Technical Community Manager. She discusses building communities within the IT field and what she loves about it. Becky discusses how to try and get on people's radar and leveraging early adopters to get people who don't adopt early to jump on board.  She also discusses dealing with digital fatigue and what she can do as a community manager help cut through the noise and create a community.Listen to this episode of Where’s the Any Key? to hear Becky talk about being a Sr Technical Community Manager.You can also watch this our youtube: https://youtu.be/uLJZxPDtdasLearn more at www.jumpcloud.com

Tom Bridge is back to talk about MDM and IT and also their wish list of management tools for IT in MDMListen to this episode of Where’s the Any Key? to hear Tom talking about Apple MDM management.You can also watch this our youtube: https://youtu.be/kWvMvgPu46cLearn more at www.jumpcloud.com

From learning the basics of technology from his computer science doctorate mother at an early age to starting up his own IT consulting business, Brian Coleman is back and talks to Ryan about Administration Privileges on Endpoint Permissions.Listen to this episode of Where’s the Any Key? to hear his takes on modern IT security processes, and talking about Administration Privileges on Endpoint Permissions.You can also watch this our youtube: https://youtu.be/bx7rh6XkcXY

Donyea Foster is the IT specialist at JumpCloud. Donyea discusses his experience as an IT professional soldier in the Army and skills learned to help him be an IT professional. He explains dealing with other egos, PTSD, a soldier in the Army, and how that helps him use the skills learned to help JumpCloud.Listen to this episode of Where's the Any Key?  to hear  Donyea's story as a soldier and how that helps him be a better IT professional in the private sector.

Dennis Irizarry is the IT specialist at BetterCloud. Dennis has been working in tech for 12 years. Ryan and Dennis discuss how to use technology to help better the customer experience through different tools, automation, and creating better work flows.Listen to this episode of Where's the Any Key? to hear what techniques and tactics Dennis Irizarry uses in his organization to provide the best experience for his customers.

Over the course of his career, Matt Cramer has worked a multitude of jobs. He got into tech and learned to do it all like an IT Generalist. He moved into DevOps and has been there since. Ryan and Matt discuss that to implement policies and new IT tech, you also have to get buy in from the team. Everything is a collaborative mission and vision and it is always important to include the whole team. They also discuss reassessing processes and how to get over the hurdle of implementing anything new.Listen to this episode of Where's the Any Key? to hear what techniques and tactics Matt Cramer uses in his organization to provide the best experience for his end users, while also keeping his team moving and communicating effectively.

Chavarous Kennebrew loves everything IT. He is a father, a husband, and at his core, he is a computer. Listen to this episode of Where’s the Any Key? to hear about how Chavarous used his past experiences outside of IT to become a better IT professional.

From learning the basics of technology from his computer science doctorate mother at an early age to starting up his own IT consulting business, Brian Coleman has dedicated nearly his entire life to the IT field. As such, he has a very unique perspective about how much the industry has changed over the past year as many organizations switched to a fully remote work model, and how their tech stack had to evolve to accommodate.Listen to this episode of Where’s the Any Key? to hear his takes on modern IT security processes, as well as the dos and don'ts of using several of today’s top IT security tools in your stack.

Stephen Malone is the head of IT Operations at Built, a construction finance software firm based out of Tennessee. Over the course of his career, Malone noticed that IT professionals like himself receive a bad rap, associated with the problems they are tasked to fix. Since IT is so critical to modern organizations, Malone wanted to turn this perception on its head, establishing IT as a trusted source of knowledge for all things technology in an organization. Listen to this episode of Where's the Any Key? to hear what techniques and tactics Malone uses in his organization to provide the best experience for his end users, while also keeping his team moving and communicating effectively.

Born to a family of entrepreneurs, Yiddy Lemmer wanted to make his mark on the business world and decided to do so as a managed service provider (MSP). In this episode of Where's the Any Key?, Yiddy shares the secrets he learned along the way that helped make him and his company, CompuConnect, successful in the world of IT services.Tune in to hear Yiddy's tips about keeping up with clients, prioritizing safe interactions in the times of COVID-19, and developing insurance best practices to keep you and your customers best interests in mind in case of the worst.

As an IT administrator, you have an innate responsibility to support the end users in your environment while also ensuring everything is secure. A major part of both of these tasks is trust.Building trust is crucial to building a strong working relationship with end users and other stakeholders. In a zero trust security environment, trust also establishes an underlying state of recognition and confidence that a person is who they say they are, and can subsequently be allowed to access critical data. Join us as we chat with Tom Bridge, partner at Technolutionary and producer of the MacAdmins podcast, and discuss what is required of IT admins as they foster relationships with their end users, and ultimately, build trust, both in a relational and security sense.

When a new employee joins an organization, both IT and HR teams need to work together to ensure that they're able to be up and running on their first day. In this episode of Where's the Any Key?, host Ryan Bacon talks with Courtney Ebersole, Manager of Learning and Development at JumpCloud, about the overlap of HR and IT during the onboarding process, and what IT admins do to streamline the process.

How can IT admins thrive (or at least survive!) during “the new normal” brought by the COVID-19 pandemic? We asked Bradley Chambers, an IT Director in EDU and a writer for 9to5Mac to share his strategies, tools, and tips. Hear what he has to say in this new episode of Where's the Any Key?

What do you need to consider when starting an IT career? Should you go to school, get certifications, just jump right in, or some combination of them all? We welcome Noah Rosen, IT support technician at JumpCloud, back on to Where's the Any Key? for a second time to share his experience of entering the IT field, and what learnings he's taking away from it.

As an IT professional, should you focus on a specific area of your craft or expand your business acumen? We tackle this age-old question in a “mock debate” between our host Ryan Bacon and the IT manager of Inland Valleys Association of Realtors, Van Romine. Hear which path will best suit your career by checking out the Where’s the Any Key? podcast.

Change is always tough to manage, especially when it comes to changing the solutions you use in your tech stack. What can be even more challenging, however, is getting your end users up to speed on these new tools.In this episode of Where’s the Any Key?, Ryan talks with JumpCloud’s Senior Customer and Partner Training Specialist, Nicole Petruccione, about just that. With over ten years of SaaS education experience, Nicole shares the tips and tools she uses to help users adopt new solutions and features — even if they’re working remotelyHelpful links for tech found in today’s episode:GoToWebinar and Zoom video conferencing softwareTechsmith digital education video editing platform

Unfortunately, the rapid shift to remote work following the COVID-19 outbreak also saw a massive rise in phishing attempts, putting many organizations at risk of a potential breach. That’s why now more than ever, IT administrators need to keep their organization on their toes to prevent a phishing attack.Luckily, Jim Matthews knows a thing or two about phishing. With over 10 years of experience in the security industry, Jim’s observed the evolution of phishing attacks, and knows how to train end users and executives on the tell-tale signs of phony emails and links. To learn his tricks of the trade and how you can keep your organization safe from phishing, check out this new episode of the Where’s the Any Key? podcast.Helpful link found in today’s episode:Read the Verizon Data Breaches and Investigations Report (DBIR)

With some workspaces opening up amidst the COVID pandemic, IT admins are curious about what that will mean for their jobs. If you’re wondering the same thing, listen to this episode of the Where’s the Any Key podcast, the second of two parts, to hear the perspective of Cody Goodermote, IT and Workplace Operations Manager at Proxy, and how he thinks IT organizations can accommodate for the changing definition of the workplace.Interested in contributing to Where’s the Any Key? Reach out to JumpCloud to be featured on an upcoming episode.

With some workspaces opening up amidst the COVID pandemic, IT admins are curious about what that will mean for their jobs. If you’re wondering the same thing, listen to this episode of the Where’s the Any Key podcast, to hear the perspective of Cody Goodermote, IT and Workplace Operations Manager at Proxy, and how he thinks IT organizations can accommodate for the changing definition of the workplace.Interested in contributing to Where’s the Any Key? Reach out to wherestheanykey@jumpcloud.comto be featured on an upcoming episode.

Join Ryan and JumpCloud Customer Support Engineer, Jodi Trautman-Phelps, as they cover support and stereotypes in tech, as well as the ideal ratio of support technicians to end users.Helpful link found in today’s episode:Read about Robert Half’s employee-to-help-desk ratio 

Join Ryan as he chats with G2’s Manager of Information Security and IT, Garrett Cook, to learn how G2 does IT. The two talk shop on internal ticketing with Halp and hosting a Mac-centric environment.Helpful links found in today’s episode:Check out G2 for insight on selecting business solutionsMention the Where’s The Any Key? Podcast and get your first six weeks of Halp freeUnderstanding GDPR regulations

In this episode of WTAK, Ryan discusses establishing your IT role in a startup with DoorDash System Administrator, Jorge Herrera. Together Jorge and Ryan dive into specializing within IT and integrating new tools into a growing organization. Helpful links found in today’s episode:Check out DoorDashLearn more about Meraki certificationMention the Where’s The Any Key? Podcast and get your first six weeks of Halp free

Join Ryan as he sits down with Jim Matthews, the Security Engineer at JumpCloud. Together, Ryan and Jim talk about securing your workforce even when all your employees are working from home. This is the first episode of our newest series on organizational security.Helpful links found in today's episode:SANS Security Awareness Work-from-Home Deployment KitFTC online security tips for working from home CSO free security resources for remote employees

For our premier of The Alt Key: Where’s The Any Key? Bonus Episode, join JumpCloud’s Chief Technology Officer, Greg Keller, and Co-Founder of the Foundry Group, Brad Feld, as they discuss maintaining a good mental state during extended times of anxiety and isolation.

For today’s episode, host Ryan Bacon and guest Noah Rosen cover JumpCloud’s seamless transition to remote work. Join our internal IT team as they cover the challenges they experienced and tools they’ve implemented to enable JumpCloud’s employees to work from home.Helpful Resources: Google Meet feature expansion due to pandemicJamboard Zoom WhiteboardLooking for a transcription of this episode? Be sure to visit our website!

Check out Where's The Any Key? to hear just how IT professionals think about IT. Hosted by JumpCloud's IT Support Engineer, Ryan Bacon, WTAK explores the transformative world of technology with the help of experts and peers within the IT community.