Podcasts about ticketing

We're back in the city that's so nice they named it twice, the financial capital of the world – New York City. On this episode we chat with Joyce Leveston, CEO of New York Convention Center Operation Corporation (NYCCOC), which oversees the Javits Center, one of the busiest convention centers in the world. Resting right on the Hudson River, on the west side of Manhattan, Joyce tells us about numerous features that make Javits Center unique. In addition to its expansive convention space, it also has a farm where they grow over 60 crops and a 6.75 acre green roof which serves as a habitat for 72 different bird species and houses nine beehives. We talk about what makes convention centers unique compared to other live event venues, and Joyce's passion for the convention side of the industry. We talk about her career path, from San Diego, Houston, Miami, Washington D.C., Boston, and then Philadelphia, before landing in New York City. Joyce explains what makes good hospitality, and how important it is to treat venues like your home and make them inviting for guests. This may be our first convention center specific guest, and you'll love it as it's packed with great advice, fascinating information, and fun stories.Joyce Leveston: LinkedIn | EmailJavits Center: Facebook | Instagram | X/Twitter ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

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State Representative Pam Marsh and Abby McKee, President and CEO of Britt Festival, join the Exchange.

@PermissionToStanPodcast on Instagram (DM us & Join Our Broadcast Channel!) & TikTok!NEW Podcast Episodes every THURSDAY! Please support us by Favoriting, Following, Subscribing, & Sharing for more KPOP talk!Signed LISA Album Giveaway! DM us your BLACKPINK bias, favorite BLACKPINK solo member album & songJIN (BTS) World Tour Ticket RecapComebacks: TXT, TABLO & RM (BTS), LISA x MAROON 5, CHENLE (NCT), DAY 6, P1HARMONY, MEOVV, TRIPLES, BOYNEXTDOOR, BIBI, YUTA (NCT), TWICE, JIN (BTS)Music Videos: KATSEYE Gnarly, JENNIE Seoul City, FIFTYFIFTY Pookie, KIIKII Groundwork, HIGHLIGHT (BEAST) Chains, MEOVV Hands UpKCON LA drops first lineup early (Thank you KCON!!): CRAVITY, SEVENTEEN's HxW (HOSHI & WOOZI), IS:SURE, IVE, IZNA, JO1, LEE YOUNG JI, NMIXX, P1HARMONY, ROY KIM, ZEROBASEONECOLDPLAY finale concert recap with guests and idols spottedNEWJEANS DANIELLE birthday and opens up to BunniesVCHA KG drops manifesto with some very dark & sad new detailsTAEYANG & G-DRAGON x MEOVV Hands Up Dance Challenge!NEXZ treated by their Hyung FELIXEPIK HIGH TABLO speaks about his song 'Stop the Rain' with BTS RM and why he did not release it till nowTABLO records cute boomer unboxing of their albumSTRAY KIDS collab with JR Railways in JapanBABYMONSTER also announces Japan collab cafe with Tower Records CafeLEEKNOW's Leebit is voted 1st place for male idol plushies goodsSupport this podcast at — https://redcircle.com/permission-to-stan-podcast-kpop-multistans-andamp-weebs/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Hamish 'Street Fighter' Street joins us during his fight week ahead of his biff with Liam Moore this Saturday night. Head to Alpha Events Instagram for all the PPV and Ticketing info.Day Lyte Electrolytes is now available for purchase. Use code 'dribblers' for 10% off your order here: https://www.begoodhealth.com.au/Join the only official Hello Sport Super Coach League, where the winner will be showered with a huge prize. Join using code: 100632.Swyftx. Get $20 worth of Bitcoin FREE when you sign up to Swyftx using the link here: https://trade.swyftx.com.au/register/?promoRef=Dribblers20 - Valid for new sign-ups only. https://swyftx.com/au/terms-conditions/4 Pines, a brewery born in Manly and enjoyed everywhere. Try the 4 Pines Japanese Lager wherever you buy your beer: https://4pinesbeer.com.au/Neds. Whatever you bet on, Take it to the Neds Level. Visit: https://www.neds.com.au/Stan Sport, catch every Super Rugby Pacific game live and ad free on Stan Sport here: https://www.stan.com.au/sportGrumpy Coffee, everything to turn your frown upside down. Use code "BRONCOS" for 10% off your order this week here: https://grumpycoffee.com.au/Gold Coast Livin'The Last Great PoetsStreety's Fight WeekGalvin SagaEddy's TikTok UseGossip GuysFogarty To ManlyOscar Piastri Hosted on Acast. See acast.com/privacy for more information.

Music City welcomes us back as we head to Nashville to chat with Dustin Turner, Music Marketing Executive at Creative Artists Agency (CAA). Dustin walks us through his day to day, and explains how CAA often functions as a bridge between promoters and management teams, working with the artist teams to figure out what the creative is going to look like, and strategizing on ways they can work with venues to make sure tours are successful. Dustin tells us about the many advantages of being based in Nashville while also enjoying close collaboration with their offices in Los Angeles and New York. We dive into some shop talk, discussing marketing strategies, trends and future predictions, and how venues can better support tours. Dustin talks to us about how he got his start in live events, from setting up tents for Clear Channel Radio in San Antonio, to roles at various venues, Live Nation in Florida, Feld Entertainment in Philadelphia, and ultimately moving to Nashville to join AEG Live before moving to his current role with CAA. We discuss how those experiences have taught him valuable lessons, given him a great perspective on all sides of the industry, and instilled the importance of networking and building connections. You'll love this fun episode that is full of great career advice, fun stories, and some Nashville recommendations.Dustin Turner: LinkedIn | Instagram | FacebookCAA Music: Instagram ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

Die Deutsche Eishockey Liga (DEL) wurde 1997 gegründet, genauso lange arbeitet Gernot Tripcke schon dort. Seit nunmehr 25 Jahren agiert er an der Spitze der Liga mit allen Krisen und Rekorden. Eine Besonderheit: Es gibt keine andere Profiliga in Deutschland mit drei so erfahrenen Mitarbeitern in der Leitung. Die DEL ist eine Liga der Clubs, ein Dienstleister und Berater. Von Pleiteliga, über Lizenzprüfungen bis zum digitalen Pionier, das Image musste über die Jahre von innen heraus entwickelt werden. Im Geschäft um Aufmerksamkeit hat es die DEL geschafft, die Stories selbst zu kreieren. Eine der größten Herausforderungen der Historie war die Corona-Krise. Denn eine der größten Einnahmequellen, das Ticketing, brach weg. Jetzt, 5 Jahre später, steht die Liga so gut da wie noch nie – mit durchschnittlich über 7.000 Zuschauern pro Spiel und einem Rekordumsatz von 173,6 Millionen Euro in der Saison 2023/24. Wie wurde die DEL zur Erfolgsgeschichte?  Und am Ende geht es auch um die Liebe zum Job, denn: "Ich würde mir auch eine Karte kaufen, wenn ich müsste." Unser Gast Gernot Tripcke, Geschäftsführer Deutsche Eishockey Liga Unsere Themen Per Zufall zur DEL und dann zum Geschäftsführer  Vom Verband zur Liga: 20 Jahre Dauer-Streit? Über Medienrechte und Zentralvermarktung mit Penny und Telekom Ticketing und Sponsoring: So finanziert sich ein DEL-Club Corona als größte Krise Kölner Haie als Vorbild: Massive Investition ins Ticketing Wie realistisch ist ein Investoren-Einstieg? Eishockey = Sportart Nummer 2 in Deutschland? Wann kommen Spin-offs und innovative Formate? Zum Blogartikel: https://sportsmaniac.de/episode493 Unsere Empfehlung Promotet Eure Stellen: https://sportsmaniac.de/stellenanzeige Unser Kontakt Folge Sports Maniac auf LinkedIn, Twitter und Facebook Folge Daniel Sprügel auf LinkedIn, Twitter und Instagram E-Mail: daniel@sportsmaniac.de Wenn dir gefällt, was du hörst, abonniere uns gerne und empfehle uns weiter. Der Sports Maniac Podcast ist eine Produktion unserer Podcast-Agentur Maniac Studios.

Navigating AI in IT Consulting: Insights from Michael Thomsen   In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges.   00:00 Introduction and Guest Welcome 00:36 Listener Feedback and Follow-Up 02:41 AI Tools in Daily Work 05:51 AI Integration in Business 09:08 Real-World AI Use Cases 13:52 Challenges and Best Practices with AI 23:50 AI in Education and Policy 27:22 Understanding AI Policies and Data Leakage 28:28 Balancing AI Empowerment and Security Risks 29:21 Credential Stuffing and Security Examples 30:49 Implementing Effective AI Policies 32:10 Microsoft Tools for Data Security 35:03 Challenges in Modern Security Practices 39:14 Leveraging AI for Productivity 42:09 AI in Client Communication and Ticketing 47:48 The Human Element in AI Integration 51:32 Concluding Thoughts on AI and Security

There's been a string of concerts cancelled across the country this year, with some concert-goers unable to access refunds after the promoters entered liquidation. So how do you keep your money safe, and how can you tell a reputable promoter from a potentially dodgy one? Wellington Mornings' music man James Irwin joined Nick Mills for Music Time. LISTEN ABOVESee omnystudio.com/listener for privacy information.

The Philadelphia Parking Authority has two new initiatives that could get you a ticket: Parking in loading zones beyond three minutes will cost money, and the law against stopping in bus lanes will be policed by cameras mounted on buses. Some Philadelphians are thrilled by this – they say the initiatives will keep traffic moving and people safe. Everyone else? Well they complained. To us. We sort through the opinions and get to an existential question about life in Philly for a new occasional series we're calling, “Whose Streets?” Are you angry about how we share – or don't share – our streets? Call or text us: 215-259-8170 Get more Philly news (and events) in your inbox with our newsletter: Hey Philly We're also on Instagram: @citycastphilly Learn more about the sponsors of this episode:  Prolonlife.com/city - Use this link for 15% off Fitler Club Advertise on the podcast or in the newsletter: citycast.fm/advertise Learn more about your ad choices. Visit megaphone.fm/adchoices

Sean McGee has spent his life hustling to make it in the business of sports. His journey has taken him from minor league baseball, to NPSL soccer with Kingston Stockade, to coaching College basketball, to business development with the Tampa Bay Lightning, and finally, to the Sarasota Paradise in Lakewood Ranch, Florida.  For those keeping track at home, Sarasota Paradise will be moving up to USL League One for the 2026 season and is busy gearing up for USL League Two play this Summer. We talk to Sean about what it will take to build the project up to the professional level for next Summer.

We're headed to Edmonton for this episode, home of the Oilers, to catch up with Chris Ng-Muk-Yuen, Marketing Manager for Rogers Place and ICE District. Chris tells us about the venue and surrounding district, and its place in the city and approach to engaging with fans. Fresh off the Edmonton Oilers' run to the Stanley Cup Finals last season, learn how the team and venue are capitalizing on the success, enhancing their fan experience, and bringing the city together in ICE District. Chris, who manages social media for both venues among numerous other tasks, breaks down their approach for each social platform, and we discuss when is the best time to invest time and effort into new platforms. Learn how he caught the photography bug and what he enjoys about being one of the venue's house photographers. We talk about Chris' entry into live events through an internship as a business analyst which led to roles in ticketing, sponsorship, and his current role in marketing. Chris gives some advice for young people entering the industry, as we discuss tips and the importance of a passion for events. From chats about the NHL bubble to his love of traveling to early planning for venue anniversaries – there's a little of everything in this fun episode!Chris Ng-Muk-Yuen: Instagram | LinkedInRogers Place:  Instagram | Facebook | X/Twitter ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

Sumitomo Mitsui Financial Group (SMBC), a Japanese banking and financial services conglomerate, have signed an agreement to explore a framework for commercializing stablecoins in Japan using Avalanche. Recently, Warren Buffet's Berkshire Hathaway raised its stake in Sumitomo.~This Episode is Sponsored By Coinbase~ Buy $50 & Get $50 for getting started on Coinbase➜ https://bit.ly/CBARRON00:00 Intro00:15 Sponsor: Coinbase00:30 XRP Banks00:50 New CEO01:11 Toru's Vision For Shanghai in 10 Years (2035)01:36 Japan chooses Avax02:10 Sumitomo bought 14% stake in SBI02:31 Warren Buffet02:53 Warren Buffet on purchasing Japan companies03:27 Not just Stablecoins04:13 RWA Partners04:30 China using Avax too?04:47 Trump signs executive order on ticketing05:32 Tixbase05:55 Trump Wednesday TikTok Announcement?06:15 Blackstone + Sumitomo06:47 Nubank + Warren Buffet08:00 Outro#XRP #Bitcoin #Avalanche~Warren Buffett Bank Chooses AVAX For Japan!

Steve and Stuart discuss the news that PPL, the UK's music licensing company, has posted the highest annual revenues in its 90-year history, and find out why England captain Harry Kane has invested in a ticketing firm. Steve and Stuart discuss the news that the US has hit 100 million paid music subscriptions, and find out why Mariah Carey has been cleared of copyright infringement in a case over her 1994 Christmas staple, All I Want for Christmas Is You. Send in your questions for Stuart and Steve on thepriceofmusicpodcast@gmail.com Follow Steve on X - @steve_lamacq Follow Stuart on X - @stuartdredge Follow The Price of Music on X - @PriceofMusicpod Support The Price of Music on Patreon: https://www.patreon.com/ThePriceofMusic For sponsorship email - info@adelicious.fm The Price of Music is a Dap Dip production: https://dapdip.co.uk/ contact@dapdip.co.uk Learn more about your ad choices. Visit podcastchoices.com/adchoices

Los titulares de la semana en 2Playbook.com junto a Álvaro Carretero y Patricia López. Hoy informamos sobre las cuentas del Tottenham y Everton, la venta del Chelsea femenino para salvar al masculino, los ingresos por ticketing de música vs fútbol, el nuevo equipo femenino del Real Valladolid y la escalada del conflicto entre clubes y federación por el control de la liga británica. Suscríbete y escucha el resto de podcast de 2Playbook PRO Media & Content, sobre la industria audiovisual y la creación de contenidos por parte de clubes, competiciones y marcas.PRO Women in Sport, sobre deporte femenino, tanto en la práctica deportiva como en los despachos de la industria del deporte.PRO Fitness, sobre la industria de los gimnasios.Además, suscríbete a 2Playbook y llévate gratis el Atlas del Patrocinio 2024.

Thats right Ground Pass went viral on TikTok because of the popularity of the Alex Eala run at the Miami Open. Let's talk about it.In this episode, Nick and Anastasia discuss the Miami Open, its unique atmosphere, and the ongoing challenges of scheduling due to rain delays. They compare the Miami Open to Indian Wells, highlighting the differences in appeal and experience for fans. The conversation shifts to emerging talents like Jakub Mensik and Alex Eala, who are making waves in the tennis world. They also touch on the dominance of Aryna Sabalenka and Emma Raducanu's journey, before transitioning to the upcoming clay season and the excitement surrounding it. Relevant Links:Ground Pass “mini” pod about the differences between the Miami Open & Indian Wells: https://pod.fo/e/2bda20Courtside with Issac Instagram - https://www.instagram.com/courtsidewithisaac?igsh=MmNkNHBicGRtNTBhChapters00:00 Introduction and Tournament Overview02:29 The Miami Open vs. Indian Wells05:20 Venue Experience and Accessibility08:06 Comparing Miami Open to Other Tournaments11:01 Ticketing and Logistics13:46 Fan Experience and Atmosphere19:35 Cultural Impact and Growing Markets23:08 Indian Wells Semifinalists fall early24:52 Jakub Mensik goes under the rader29:22 The rise of Alex Eala and tennis in the Philippines37:16 The Arthur Fils Corner41:02 Emma Raducanu's Journey and Potential46:49 Iga Swiatek vs. Aryna Sabalenka: The Miami Open Final52:55 Celebrating Doubles: The Sunshine Double Achievers55:45 Transitioning to Clay: The Upcoming Tournaments01:04:37 Players of the Fortnite: Celebrating TalentConnect with Us:Follow Ground Pass on Instagram and Bluesky/Twitter for real-time updates.Subscribe on Substack for bonus episodes, behind-the-scenes coverage and exclusive content.Got thoughts on this week's tennis news? Let us know in the comments or send us a message!Enjoy the episode and stay tuned for more from Ground Pass!Subscribe to Our Substack at - https://groundpass.substack.comVisit Our Website at - www.groundpasspodcast.comEmail us at - groundpasspodcast@gmail.comFollow us for daily updates on Social:Threads: https://www.threads.net/@ground_passBlue Sky: https://bsky.app/profile/groundpass.bsky.socialInstagram: https://www.instagram.com/ground_passYoutube: https://www.youtube.com/@GroundPassTikTok: https://www.tiktok.com/@groundpasspodcastPodcast Theme by Breakmaster Cylinder Hosted on Acast. See acast.com/privacy for more information.

Let's talk premium! On this episode of Adventures In Venueland we head back to California and chat with Michele Kajiwara, Senior Vice President, Premium Business & Events at Crypto.com Arena and AEG, and the 2024 WISE Woman of the Year. Michele oversees the sales and service of premium seats, suites, lounges, and hospitality spaces - supporting the various tenant teams (Los Angeles Lakers, Los Angeles Kings, and Los Angeles Sparks) and touring events while operating quasi independently and reporting directly to AEG. She talks about their close relationship with booking and marketing and the role touring shows play in boosting value for members while increasing retention. We talk about hosting residency shows, the relationship between LA venues, and the impact live events have on clients and the people connected with them. Michele tells us about her career journey, from attending Cal State Long Beach and University of Southern California to jobs in Lake Tahoe, New York City, and LA with numerous trips in between. She provides some amazing perspective and career advice – including the importance of travel and how sabbaticals have helped recenter her and provide new perspective at key points in her life. From fun stories to a great work/life harmony discussion, you'll love this episode that may inspire you to explore that next career challenge.Michele Kajiwara: LinkedIn | EmailCrypto.com Arena: Facebook | Instagram | X/Twitter ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

If you're going to use the HOV lanes on I-75, make sure you're carpooling. WWJ's Charlie Langton repots cops are pulling over single drivers who are violating the rules. We have that story and more as our Mike Campbell and Jackie Paige run down the top local headlines for your Wednesday morning in Metro Detroit. (Photo credit: MDOT)

A music event promoter is renewing calls for new legislation to protect concert goers if an event is cancelled. 

This week on bigcitysmalltown, host Bob Rivard is joined by Elena Wells and Jenny Carnes from San Antonio Sports to discuss the upcoming 2025 NCAA Men's Final Four hosted in San Antonio. With the city on the brink of this prestigious event, what can residents and visitors expect? The conversation delves into the preparations for the Final Four, the events surrounding it, and its anticipated economic impact on San Antonio. As the city gears up for this major event, Bob, Jenny, and Elena offer insights into the intricacies of hosting and planning at such a large scale. They discuss: • The transformation San Antonio undergoes for the Final Four festivities • Entertainment events planned, including free public concerts • Ticketing logistics and how locals can be part of the game-day experiences • The economic and cultural impacts of the Final Four on San Antonio • Long-term visions for the Alamodome and what it means for future events Join us as we explore San Antonio's role in college basketball's biggest event and get an inside look at the city's strategic initiatives to draw even greater events in the years to come. -- --  ✉️ Subscribe to Bob's Newsletter

Bobbie Walker from San Diego State University shares strategies for successful ticket sales and insights into future sports technology trends. A must-listen for anyone in ticketing, tech, and those at the college sports space. Show notes - https://sportsgeekhq.com/bobbie-walkersan-diego-state-university

Brian and Dale welcome author Simon Llyod back to the Simply Red Podcast. Manchester United recorded back-to-back wins since we last recorded, beating Real Sociedad 4-1 at Old Trafford before putting three past Leicester City the following weekend. Andre Onana kept United's first clean sheet in 10 matches against Leicester City. Against weak opposition, United gained momentum as they look to finish the season strongly in Europe. The lads react to the latest stadium announcement as well as Sir Jim Ratcliffe's PR overdrive, selecting his favourite within the media, including Old Trafford Task Force member Gary Neville. On top of that, we discuss the latest around ticketing at Manchester United, including a 5% increase for season ticket holders. Learn more about your ad choices. Visit megaphone.fm/adchoices

Put on your shades and pull back that convertible top because we're headed to Los Angeles for this episode where we chat with Alex Hodges, Chief Executive Officer of Nederlander Concerts. Alex, who is in the Georgia Music Hall of Fame, recipient of the T.J. Martell Foundation's “Spirit of Excellence” Award, and recipient of the SEVT Lifetime Achievement Award, has decades of experience in all aspects of the live event industry. After we discuss Nederlander Concerts and the numerous venues they work with, we learn how Alex developed a passion for the industry, from seeing shows as a kid at Fox Theatre in Atlanta to booking bands with his college fraternity brother at Mercer University. We talk about his time as an agent, representing emerging artists at the time such as Otis Redding, The Allman Brothers Band, The Police, and many more, as well as founding Paragon and Empire Agencies. He tells us about his time as the personal manager for Gregg Allman and Stevie Ray Vaughan before joining Nederlander Concerts the first time, working at House of Blues Concerts, and then returning back to Nederlander Concerts. Alex provides an incredible perspective of the industry over the years and how things have evolved – imparting advice and valuable insight into an ever-changing landscape. You'll love this episode with this legendary trailblazer that is chock full of amazing stories, great career tips, and plenty of laughs.Alex Hodges: EmailNederlander Concerts: Facebook | Instagram | X/Twitter ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

Nobody's ever happy with the process of buying event tickets. Why's it so hard? Join us in an enlightening discussion with David Hornby of SecuTix and Stuart Kane, CEO of Warwickshire County Cricket Club, as we explore the complexities of the ticketing process. Discover the roles of different stakeholders, the evolution of ticketing technology, challenges like bots and secondary markets, and the nuanced dynamics of pricing for events. We also dive into the unique aspects of ticketing for cricket, both for high-demand matches and regular county games, and the ongoing quest for fair, transparent practices that enhance fan experiences. Don't miss out on this deep dive into the world of sports and entertainment ticketing!00:00 Introduction and Guest Biographies03:48 Understanding the Ticketing Industry06:28 Challenges in Ticketing and Fan Experience14:23 Combating Ticket Fraud and Scalping20:20 Dynamic Pricing and Market Perception33:27 Ticketing for Women's Sports and Future InnovationsUnofficial Partner is the leading podcast for the business of sport. A mix of entertaining and thought provoking conversations with a who's who of the global industry. To join our community of listeners, sign up to the weekly UP Newsletter and follow us on Twitter and TikTok at @UnofficialPartnerWe publish two podcasts each week, on Tuesday and Friday. These are deep conversations with smart people from inside and outside sport. Our entire back catalogue of 400 sports business conversations are available free of charge here. Each pod is available by searching for ‘Unofficial Partner' on Apple, Spotify, Google, Stitcher and every podcast app. If you're interested in collaborating with Unofficial Partner to create one-off podcasts or series, you can reach us via the website.

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter  or Bluesky for your chance to win the books that have been mentioned in this podcast.Competition ends on 13th March 2025. The winner will be contacted via Bluesky. Show references: Website: https://www.crowdconvert.co.uk/ Linkedin: https://www.linkedin.com/company/crowd-convert/Bluesky: https://bsky.app/profile/crowdconvert.co.ukCrowd Convert has been created to provide attractions with the tools and expertise to create world class digital interactions that extend their incredibly moving physical experiences into the digital world. Very simply Crowd Convert is here to Rehmanise Commerce http://kellymolson.co.uk/Kelly Molson - The Lifestyle Agency AdvisorSupporting overwhelmed solo founders who crave long-term sustainable growth, through monthly advisory. Define your niche. Generate leads. Build your pipeline. Founding Rubber Cheese, a lifestyle web development agency in 2003, she grew the agency profitably for over 20 years transforming our success in 2019 by establishing it as the leading web design agency in the visitor attraction sector. She sold the business in 2024, and now support founders building specialist lifestyle agencies to find their own path – agency growth on their terms.• Gain clarity on direction, mission and positioning to win the right clients• Become confident in increasing prices and saying no to ‘stuff' that sucks time and energy• Feel the excitement of building strategic partnerships that deliver your dream clientsBuild an agency on your terms, choosing profitability over pressure, putting life before work.  Transcription: Kelly Molson: Well, look who is back. They've let me loose with the microphone again. I might never leave. Paul Marden: Welcome to Skip the Queue, a podcast for people working in and working with visitor attractions. Kelly Molson: Can I just say that you pretty much called me a queen just before we began recording this, and I think I wear that crown appropriately today. Andy Povey: Podcast royalty. Kelly Molson: She is back where she belongs in her rightful place on her throne with her microphone. Wow. Thank you. You two have been cooking up something interesting, and I am back here to tease it out of you both today. But because I am in charge again, I get to do things my way, which means Icebreakers are back on the cards. Yay. Kelly Molson: I'm so happy to be back here doing this. Right? Paul Marden: I've never done one of these. This is so. In all of the time. I know. Andy Povey: So I've got something over you now, Paul. Kelly Molson: I can't believe this. Even when we did the sessions that were us two, the episodes that were us two. Paul Marden: You didn't ask me icebreakers. I am dodged that bullet for two and a half years. Kelly Molson:  That's outrageous. Okay, well, then we'll start with you. I would like to know who's your favourite podcast host? Why is it me? Paul Marden: Wow. Kelly Molson:  No. Genuine question. Genuine question. Okay, so, I mean, obviously it is me. We could put that aside. Paul Marden: Yeah, yeah. So put a pin in that one. Kelly Molson: Put a pin in that. So listen there, I have seen in the last. Well, since we started Skip the Queue back in 2019. Goodness, July 2019, there's been lots of different sector podcasts that have kind of popped up, and they are brilliant. And I'm all for more and more niche podcasts. They are the best kind of podcast. But I want to know, aside from Skip the Queue, what is your second favourite sector podcast? Paul Marden: Oh, oh. Attraction Pros is the one for me. I do like listening to the guys at AttractionPros. Kelly Molson: They are good. They were around before Skip the Queue. So they're like. For me, they're the ones that we are looking up to in terms of the podcast. Paul Marden: We were. Kelly Molson: Oh, oh, Podcast Beef. Josh is gonna hear this. He's not going to be happy. Andy, same question to you. What other podcasts you listen to sector wise? Andy Povey: So, I mean, that's a really difficult question because. Well, it's not. The answer's none. I don't listen to sector podcasts very much. I become a politics junkie, or I've been a politics junkie for years. Kelly Molson: Okay.Andy Povey: So my podcasts are just full of politics podcast, which in the past two weeks I've stopped listening to. I've turned off completely because the world of politics is just such a mess.Kelly Molson: It's a car crash.Andy Povey: Within two minutes of having been published. Kelly Molson: What would be normally your go to, like, the regular one that you would listen to? Andy Povey: Me being a reluctant remainer. It's all the stuff that hangs over from that. So there's. Oh, God, what now? Quiet riot. The two. Alistair Campbell and Rory Stewart. I can't remember what that one's called right now. Paul Marden: The rest is politics. Kelly Molson: Rest is politics. Yeah, cool. Paul Marden: What about the one with Ed Balls and George Osborne? Andy Povey: I tried it and haven't really got into it. Paul Marden: Yeah. So I'm the opposite way around. So that's the one I like. And I don't like Rest is politics. And I turned out that actually George Osborne is a human being and I quite like the guy. I'd go for a drink with him. Who knew? Kelly Molson: This is no news. Paul Marden: Yeah. Kelly Molson: I wonder if he'd like to go for a drink with you. Paul Marden: Probably no.Andy Povey: I'm sure he'll be delighted to hear that when he listens to this. Paul Marden: When these politicians, when they give up their day job and they return to normal life and then you hear them on programmes, they're actually quite relatable and you think, why could you not capture that relatability when you were actually doing the job? Andy Povey: Well, it's actually a key part of the job, isn't it? It's the only thing you need to be good at as a politician. Kelly Molson: You would think, “Oh, could I could make a good politician then?” I'm just generally nice to people. Andy Povey: Absolutely. What would be your policies, Kelly? What would you do? What would you bring in? Kelly Molson: Oh, new policies. Oh, well, that's a very good question. I have one about mobile phones and people walking and looking at them at the same time, which I would ban because I generally just want to kick people. Kelly Molson: You know when you, like on the tube and you've got to get somewhere and you've just got people walking up the stairs in front of you, like, whilst looking at their phone, like, I want to swipe their legs away. So something around that they would be useful. It would make me happy anyway. Andy Povey: Absolutely. Kelly Molson: Make some other people happy, too. Who knows? Good. Okay. Glad that went there. Second question. This is a good one. It's coming up to. Well, I mean, it's already started, isn't it? Conference season has kicked in well and truly. You're at NFAN. That's really the start of it. I am going to be at the Association for Cultural Enterprise Conference in March. So looking forward to seeing everybody. I'm going to be at the awards do as well. I've been judging the awards. Paul Marden: Have you really? Kelly Molson: Yes, there was a lot in my category, I'm not going to lie. That took a lot longer than I was expecting it, but it was really fun. And the short list of finalists is out now if you haven't seen it. And it's an amazing list. So yeah, I'm really looking forward to seeing who the winners are. But I would like to know what is the worst food you've ever been served at a conference? Because let's face it, can be a bit dodge, can't it? Andy Povey: So this sticks in my mind. It was an awful experience. We were at Port Sunlight up in. Actually not that far from Liverpool where the ACE conference is going to be in March. And it was pretty close, pretty soon after lockdown and it was almost like the caterers just looked in the freezer to see what they've got left over and no other conference had been there and then just put it all out at the same time. And it was all beige and it was just such mixture. Kelly Molson: Hang on a minute, hang on a minute. Let's not dis beige food because I'm not gonna let. I am a bit of a fan of beige food. So if you. If there was a conference that basically the lunch was made up of like kids party food, that would be the best conference I'd ever been to. Like sausage rames. Andy Povey: As long as you can have half a grapefruit covered in tin foil with cocktail sticks with cheese and pineapple stuff in it. Kelly Molson: No pineapple, I'm allergic, that would kill me. Paul Marden: But cheese tinned pineapple, it's got to be. Kelly Molson: Oh, tin pineapple is actually okay. Weirdly, that wouldn't kill me. So yeah, I would be down. I know, it's weird, I know. It's just fresh pineapple. Who knew?Kelly Molson: So little classed. Paul Marden:  Still loves the sausage roll and a scotch egg. Andy Povey: That's fine. Sausage rolls and scotch eggs, absolutely no problem. It's when you mix them with onion barges and samosas and Chinese spring rolls and. Paul Marden: Sounds like every Boxing Day lunch I've ever been to. Kelly Molson: I'm not going to lie, it actually sounds like my dream conference. Paul, over to you. Paul Marden: Conferences that serve you food that you cannot eat with one hand. Andy Povey: Yes. Paul Marden: Yeah. So pasta with a sloppy sauce. Why would you do that to me? I mean, I am not the best eater. I need a bib at most times, but if I'm out in public, I don't want garlic bread, I don't want saucy food. I want stuff I can shovel crack quickly and politely. I mean, as politely as you can shuffle food, but, you know.Kelly Molson: I'm with you on this. Like, what is wrong with the sandwich? Yeah, genuinely, I don't feel like we need to push the boundaries of conference food. I'm happy with stuff that you can pick up with one hand and eat comfortably. Kelly Molson: Stuff that, you know, you're confident that you can sit because let's face it, you get quite upright cos. And personal to people at conferences, don't you, when you're trying to, you know, it's not. Let's not be overloading them with garlic or anything. Kelly Molson: Delightful, you know? Yep, exactly. I don't know, I still, I keep going back to the whole party food. I think kids parties have got the right idea. Party rings, sausage rolls, scotch eggs. Paul Marden: And what sits that you can put in your mouth like a walrus. Kelly Molson: Oh, you know my party tricks. Brilliant, guys. Okay, listen, unpopular opinions are back for one time only. So, Andy, what you've got for me? Andy Povey: So mine's food related and it's probably more unpopular in my house than it is anywhere else, but Chinese food is massively overrated. Paul Marden: Behave. Kelly Molson: Yeah, I'm very on the fence about this one. Andy Povey: My kids love it, but the things they love are all the stuff that come with the sugar sauces. So lemon chicken, the sweet and sour chicken balls, all that kind of stuff. We good? So we mean, I don't need dessert and the main meal at the same time. Paul Marden: So we're talking English approximations of Chinese food from the takeaway. Yeah.Andy Povey: Nothing very sophisticated. Kelly Molson: I'm afraid I feel like that is all the stuff that I used to like, but now if you served me up a big plate of all of that stuff, it'd be like, oh, God, I'm gonna, I'm this. I'm gonna really struggle with this and I'm gonna be up in the night, aren't I? Paul Marden: I'm basically just a nine year old. Because it sounds like my idea of heaven. Sweet and sickly, deep fried. What's not to love? Kelly Molson: All right, well, let's see how our listeners feel about the whole Chinese debate. Paul, what about you? What you got? Paul Marden: The best radio station, is in fact Radio 4. Andy Povey: I agree with you 100%. Paul Marden: So that's not a controversial opinion. I thought that was going to be massively controversial. They've been podcasting for about 100 years. They podcasted long before there was really a podcast. It's all just spoken voice. So if I got trapped on a desert island, my luxury would be a Radio 4 on a radio to listen to because there's always a variety of stuff that you can listen to. Kelly Molson: Do you not listen to any of the other? Paul Marden: I do quite like. I quite like Greg James in the morning. Kelly Molson: I love Greg. I am a Radio 1 fan. Paul Marden: So have you listened to Greg on Radio 4? Kelly Molson: No, I know he does do that. Paul Marden: But, yeah, he's got a program on Radio 4 where he delves through the BBC archives. Rewinder, it's called, and it's brilliant. I love it. It's Greg James. Funny, combined with the novelty of listening to new things on Radio 4. Kelly Molson: Okay, all right, well, I'll give that a go. Yeah. I'm not fully sold on the Radio 4. I do like it. Paul Marden: But if I've got three or four hours in the car, up to a meeting and then another three or four hours to drive back afterwards, I'd rather listen to Radio 4 than Radio 1 because I won't get repeats of stuff. Kelly Molson: Yeah, I definitely am with you on that. And I would not. Yeah, I would not listen to Radio 1 for that length of time for that reason. Well, I'm. I did used to like. What was the pop quiz? Was that on Radio four? No, that was radio. Paul Marden: That was Radio 2. Kelly Molson: It was two, wasn't it? Sorry, I'm getting my radios mixed up. Paul Marden: Getting your old person radio mixed up. Kelly Molson: If I'm honest, I quite like a little bit of magic every now and again, but that really does age me. It's quite gentle. It's calming. When you've had a three and a half year old toddler screaming at you in the car for a while, it's quite nice to put something neutral on. Andy Povey: Absolutely. Kelly Molson: Thank you. Thank you for indulging, actually. Paul Marden: That was enjoyable. Kelly Molson: You're welcome. Andy Povey: That's why she likes doing them. Kelly Molson: All right, listen, let's get to the good stuff. I mean, everyone likes that bit. Let's face it, they've missed it, they want me back. But let's get to the actual route of why we're supposed to be here. Andy Povey: So I have another unpopular opinion that sort of leads in as a segue to where we were going. Kelly Molson: Oh, for God's sake, who's in control of this podcast? Me. Go on, then. Andy Povey: So this unpopular opinion is that if you're an attraction operator, you don't want a ticketing system. Kelly Molson: Excellent segue. Andy Povey: We were just talking about conferences. There are sessions in conferences and one of my favourite conferences I go to is the Ticketing Professionals Conference. But there are sections in each of these conferences on how to find a ticketing system, how to choose your ticketing system supplier, how to get a better relationship with your ticketing system. And in my opinion, an attraction operator doesn't want one. They want happy guests who are giving them lots of money to come and have great experiences. They don't care how it happens. Kelly Molson: It's true. Yeah, yeah, I agree with that, definitely. But are you dissing ticketing professionals and saying basically the sessions you're putting on a rubbish no one gives them? Andy Povey: No, no, no. There's a certain section of society that really enjoys it. So I describe this as. When I go to B and Q to look for a drill, I'm one of the geeks that actually wants to understand how the drill works and how fast it is and all that kind of stuff. But the majority of people going to buy a drill don't want a drill. They want a hole. Kelly Molson: Want a hole. Andy Povey: Yeah. So he's an attraction operator. You don't want a ticketing system. You want happy customers who are giving you lots of money and having great experiences. Kelly Molson: Okay, right. So that was a great segue into where I was going. Look, you two, you two have been thick as thieves for a good few months, if not longer, and there's been something cooking up between the two of you. Kelly Molson: I have had a little bit of privy to understand what's been going on, but this is the first time that you've actually got to the point of talking about it openly and publicly, isn't it? And that why you've got me back on, basically, is to grill you on what you're doing. So spill up, fess up. What have you been doing in the background, the two of you? Paul Marden: Well, this all came about after a lunch that Andy and I had in August of last year, where were putting the world to rights and figuring out what do attractions need to do with their ticketing, what do they need to do with their websites, and what could we do to try to improve things? And Andy had thought lots about this stuff and he prepared me. It's quite the lunch. He prepared me a PowerPoint presentation for lunch. Kelly Molson: Wow. Like when you want your mum and dad to get you a dog. Andy Povey: Absolutely. Can we make this happen? Paul Marden: Yeah, it was. It was his wish list. Clearly, this PowerPoint has been worked on for many years because there was lots of wishes, lots of ideas, and being the developer at heart that I am, I'm like, how hard can that be? It's only a website. Surely we can do this. Surely we can do it. We've done bits of it before and we started to think about where we could go with stuff that had long predates me. Yeah. There are elements of Rubber Cheese that you and Wag were working on for years, probably prior to the merger with Carbon Six. But it's been a really challenging market. Paul Marden: And getting out there and meeting people and talking about some of these elements of E commerce and ticketing, sales and personalisation and things like that we're going to talk about in a minute are quite hard to sell into people when it's a challenging market. And it seemed like, well, that was our first date and we thought that it could be a marriage made in heaven for the two of us, because Andy's got a lot of understanding of the sector and the needs and the challenges and who would benefit from this sort of technology. And I'm in the lucky position after having merged Carbon Six and Rubber Cheese, of having some of this technology that we could then develop. So it was a seed that grew from there, really, wasn't it, Andy? Andy Povey: Yeah. And he's carried on growing. I mean, the intent behind it all was that everything is just so disjointed at the moment. So if you're a big theme park with accommodation and a decent retail and decent catering, food and beverage offering, you're looking at seven or eight different systems that you need to run your business and someone needs to plug all of those together to get a good guest experience. And unless you're the size of Merlin or Disney or Universal, with lots and lots of resource to apply to plugging these systems together, it just doesn't happen. Which is why we're still not delivering the Best in class Omni Channel experience to people who are coming out for a day out. Kelly Molson: I think this is a really exciting conversation. And if I think back to some of the conversations that we were having prior to me leaving Rubber Cheese, Paul,it's exactly the challenge that they were having. You know, thinking back to a particular pitch where there's a historic house, there was a plague playground, there was a golf course, there was a spa, there was a hotel, there was something else. And all of these things had so many different systems that were running them and there wasn't really a way to facilitate bringing them all together. And that's the challenge because that's exactly what they need. But they weren't of the scale to be able to invest in the infrastructure to be able to do that. But it is exactly what they needed. Kelly Molson: So is this thing that you've built, or in the process of building and developing, going to solve that problem for people? Andy Povey: That's the objective. Paul Marden: That was a very guarded statement, wasn't it? That was a politician's answer. I think the answer that were just groping for then was yes. Kelly Molson: Yes, it is.Andy Povey: Yes. Kelly Molson: It's exactly the answer that I wanted. Andy Povey: We're forming a company that we're calling Crowd Convert and we'll put a link to the URL and website and all that kind of stuff in the show notes. And the objective behind CrowdConvert is that we will make this all work together. It's a journey. We don't have it today. It doesn't exist. I worked for Merlin Entertainment for the two source group for 18 years now. We had lots of resource in comparison to smaller attractions, but we still didn't make it happen. So it doesn't exist out there at the moment and we're going to build it. Kelly Molson: Okay, so we've got Andy, we've got an industry veteran. Hope you don't mind me. Andy Povey: Not at all. Kelly Molson: Kind of makes you feel, it makes you feel ancient, but you're not. But, you know, you've got all of this historic understanding and experience within the sector. Paul, yours is building, obviously we've built that over the years with Rubber Cheese. But you're, you know, you're the digital specialist that can come in and support facilitating building these and you've both come together under the Crowd Convert name. So this is the new company that the two of you have formed. I love the name. Andy Povey: Thank you. Kelly Molson: So I want to understand, like how then there's a story there. What I want to get a little bit of a deeper understanding is what is the offer? So, you know, what is the thing that you are actually building and does that thing have a name at the moment? What does it look like? So firstly, where did the name come from? Crowd Convert. Paul Marden: Weeks and weeks of effort. I hate choosing names for things, so hard. You come up with a brilliant idea and then you say it to your wife, “Oh my God, you can't call it that”. Or you come up with a name and then somebody's bought the domain name and by the end of It I was just like, please, somebody just put me out of my misery. I don't care what we choose. Andy Povey: It was actually the most torturous thing about getting this all together. There were a few others that came in very close second. But choosing the name and getting that together was really quite painful. Paul Marden: But it was the right process because we were so happy with the result at the end of it. Andy Povey: Absolutely. But it seems or it felt to me like the choosing the name, when we actually got to that part of the process took two or three minutes. And if we'd have thought of that name right at the start, then would we have rejected it or would we have carried on? Could we have saved two minutes? Kelly Molson: So you worked through the process, which means the name has more meaning. Paul Marden: Yeah. Kelly Molson: So what is the meaning behind it? What's the ethos behind between Crowd Convert? Like what? Andy Povey: So we've reverse engineered this one a little bit. And if you're in the world of attractions, you have a crowd. You hopefully you have a crowd. And as a visitor to an attraction, you want to be part of a crowd. You don't want to be the last person in the pub or the only person in theatre, because that just feels weird. But as an attraction operator, I want to have a relationship with you. I want to know who you are, I want to know what you want. I want to give you a great experience. I want to give you a membership. If I'm a charitable organisation, I want to convert you to a donor. If I'm not, then I want to turn you into an advocate at a superfan. Andy Povey: So Crowd Convert is giving you the tools to convert those crowds into individuals that you can create that know, like and trust relationship with. Kelly Molson: That's nice. So you talk a lot on the website about kind of humanising that process. And I think it is. It's taking it back to that kind of one on one that talking to people as individuals rather than talking to them as a mass. Andy Povey: Absolutely. That goes back to the. You don't want a ticketing system. Don't show me what goes in the sausage. Give me a great experience. Paul Marden: Mixing your metaphors there. Andy Povey: I know. Kelly Molson: You lost me at sausage. So, sorry. So I want to go back a little bit, Paul, to what you. Something that you said earlier about that this predates you and your part that you play in Rubber Cheese and your ownership of Rubber Cheese. So I'm going to make an assumption here that something that you're using is something that we already kind of started, but quite a long time ago. So we had almost like a product at Rubber Cheese that was in the ticketing space. And if I'm honest, as a small agency, you only have so much resource to work on things that are for you and ultimately the things that were for us and for you, like the podcast and the survey and the report, always took priority. Kelly Molson: And that was an awful lot of work for an agency that was, you know, before we merged, there were six or seven of us. You know, we weren't huge. We didn't have a whole lot of capacity and resources to give up to these things. But we did start to develop a product that kind of. We knew that it could be good, but it almost. We just, we had to shelve it and we just said, you know, one day we might get investment or one day we might be big enough that we could actually kind of focus on that. It feels like that's the product that you are now. Paul Marden: That is definitely the great grandparent of the idea that we've got now. Kelly Molson: I like that. Paul Marden: So there's, I guess there's two parts to some of the stuff that you had developed previously. Some of it was in the ticketing space. So for very small attractions, you developed a system that had an inventory of tickets that you could buy online and it would issue the ticket, create a barcode, send it to them. But there was also a piece that you did that integrated with existing ticketing systems. And that's the area where I think my mind was going is around building a best in class e commerce experience. Because people sat on the sofa on a Thursday night trying to decide what they're going to do at the weekend, want to be able to find an attraction, get their tickets, and then carry on watching the telly. They want quick and easy experience. We can build that experience. Paul Marden: We know from the survey that it's nine steps on average to be able to complete an attractions checkout, plus or minus a couple of steps. So there's ones that are even worse. And that checkout experience is torturous in many cases. They want to know when you're coming, what time you're coming, what type of ticket you want to buy. They want to know who's coming, the names, possibly the email addresses of all of your guests that you're bringing with you. They'll want to know what your home address is, what your billing address is. They'll then want to sell you a guidebook. They might upsell or cross sell some other products along the way. And that's how you end up with 12 steps in a process that just feels torturous. Paul Marden: I had one last year where they even made me enter a password for a site I was never going to return to and told me off twice for getting the password wrong. I mean, the process that many attractions go through to make you buy, it's a wonder anybody ever perseveres. What's stopping us from achieving an Amazon like one or two click experience? How can we go from that really extreme version down to something really simple and quick? And we've proven that it is possible to do that. It's possible to get down to a couple of clicks and we do that. I know you look surprised. Kelly Molson: Yeah, well, yes, I, well, I am surprised, but also quite excited by that because that is one of the issues that has come up year after year in the visitor attraction, you know, website report is the amount of steps and the aggravation it causes people, but also the cost that it could save attractions. Paul Marden: Yep. Kelly Molson: I mean you said nine steps. I thought were, I thought were aboutbbetween seven and nine steps is about the average. Kelly Molson: Right. So we know that can cost attractions a huge amount in lost revenue. You know, I'm just going back to the 2022 report, but it was something like 250k for one of our best performing attractions. But it's also tied to, you know, that excessive amounts of CO2 emissions, which I know you focused on really heavily for the current report. So you're saying that the product that you're building could essentially take those average steps down to two. Andy Povey: It's not good. It does. Kelly Molson: WowPaul Marden: It does. Yeah. So the way that we do that is a number of different core principles. Yeah. So we are not going to ask you for anything we do not need in order to affect the transaction. We are only going to ask you to share the data we absolutely need to complete the transaction. We are going to start to make some assumptions about you through personalisation technology. We will know roughly where you are and how far you are away from the transaction. If you're within an hour's distance of the place, chances are if you're looking on Thursday night, probably looking for this weekend. If you're on a different continent, you might be planning for a long term holiday. Paul Marden: If we know that you're quite local, let's assume the date that you want to travel based on our understanding of average behaviour of people at that particular attraction and then let people change it if it's not right. Yeah. Another thing Andy talks about a lot is not overselling. So a lot of ticketing systems are trying to upsell, cross sell and increase the average order value, but by cannibalising the conversion rate. And you talk, Andy, don't you, about the maitre d at the restaurant? Andy Povey: Yeah. So it's. It's like comparing a McDonald's experience to go to a fine dining place. So if I'm in the McDonald's world, I have to choose what drink I want, what dessert I'm going to have, what main course I'm going to have, all at the same point. And it's a really artificial transaction. It's almost like if you were walking into a fine dining restaurant with the maitre d at the front going, “Welcome, Andy, come in. Lovely to see you. Can you tell me what you'd like for your starter for your main course? For dessert? Will you like coffee after dessert? Would you like a liqueur after the coffee?” We still haven't got to the table and that's where we are with attractions, upsells. Andy Povey: Because we believe mistakenly, in my opinion, that's the only opportunity that we've got to sell guidebook or the teddy bear or whatever to the guest who's coming. We should stop all of that because it's stopping the transaction, it's interrupting the transaction, adding extra steps and causing people to leave. Kelly Molson: It's a really good point. I mean, I actually have in the past have advocated for adding in upsells in that journey. And because I have often been like, well, yeah, actually it's a really good opportunity for people to sell a little bit more, you know, whether it's a guidebook, whether it's an experience, whatever that might be. So what would you say to people who they still want to do that? Is that, are we then talking about, you know, there's options for you to do that or actually that becomes part of the pre visit, pre boarding. So it funnels down into like emails, comms and stuff. Andy Povey: It's both options, really. For an upsell to work really well, it needs to be at the time where it's most appropriate. So back to the restaurant analogy, offering me a coffee at the point I walk in the door is completely inappropriate. Andy Povey: Offering me a coffee after I've had a great meal and I'm feeling quite full and quite happy with myself is entirely the appropriate time to offer me the coffee. So let's make the offers on the upsells appropriate to the time and to the guest. So if you're an attraction that charges for car parking, for example, it might be that 9:00 in the morning on the day of visit when the family are just getting in the car to travel to the venue is the most appropriate time to offer the car parking upsell. Not at the point where I'm buying the ticket. It might be if you've got a VIP upgrade experience. So if you're a water park there's a cabana you can have. If you're a theme park it's a fast track experience. Andy Povey: If you're a museum then there's a guided Tour that upsell VIP type experience you offer 48 hours before the day of visit. Kelly Molson: Sure. Andy Povey: Memberships are another great thing. So there's still the majority of first time membership purchases are made as the consumer is leaving the attraction. Had a great day out. Get today's entry feedback against your membership and that's still go and join this queue with kids who are overtired and a little bit disappointed because they're leaving and I'm stressed because I've got a. I'm tired as well and I've got a long drive home and then I've got to work out what we're going to do for dinner when we get in. There's all these negatives. Don't try and sell me a membership then. Sell me the membership for the next seven days and hit me up with lots of different messages through appropriate channels. Andy Povey: So it might be that a WhatsApp message on the way home offering me a really simple way of upgrading to a membership is the most appropriate that time. But it might be that 9 o'clock on Monday morning when we can assume that a lot of people are going to be sitting behind a desk. Then it's the most appropriate to send me an email and then hit me up again Thursday when I'm thinking about what I'm going to be doing next this weekend coming remind me of the great experience I had and give me an opportunity then. So just be, make it much more human. Kelly Molson: It makes sense. And there's something that you. I've been able to have a sneak peek of the Crowd Convert website. So we'll talk a little bit later about where people can find out a little bit more about you. But I've been able to have a little look at that and there's something that you talk about which is about rehumanising commerce and there's a really lovely story on there that you talk about, which is the Shopkeeper's Wisdom. And I read that, I was like, this is really nice because I've always. The local shop is or did sit at the epicentre of the community at one point. And I have got really vivid memories. So we lived on a little estate near my school in Essex and across the road from us was the corner shop. Kelly Molson: And it was where everything happened, you know, like it was the post office, it was where you got your papers, where you got your sweets. At one point is where you got your videos, not your DVDs because they did not exist. You know, you got your VHS cassettes and you could go and rent, you know, everything kind of happened there. And they knew you, they knew your family, they knew your mum and dad, they knew your names, you know, and it was a really, it was just quite a wholesome experience. And you talk about that, the Shopkeeper's Wisdom. So you say, you know, the local shopkeeper knew everything that it was to know about their customers. And that is kind of taking it back to that level. That's, that's what this feels like. Andy Povey: And that's completely where we're trying to get to. We don't want to get to the level of creepiness where people are getting all upset about what were. Andy Povey: And we don't want to be intrusive. But we have a great opportunity in the attraction space. Our customers want to engage with us. They're going because they enjoy what we do. They're going to see us because they want to experience the thing that we're doing. It's not like we're selling insurance or car tires that you just got to have and it's really tedious. People want to engage, so let's make it easy for them to do that. Kelly Molson: Okay. So we're doing that by making it quicker for them and less friction to buy a ticket in the first place. Communicating with them at the appropriate times and in the ways that they want to be communicated to and offering them. Because we don't want to stop offering people extra things. We're doing it in the way and at the time that's appropriate for that audience. Paul Marden: We're absolutely convinced that moving some of these upsells and cross sell opportunities to later in your relationship will increase the likelihood of you closing the deal. Don't cannibalise the conversion rate at the initial conversation. You haven't built a trust relationship with someone, so don't keep throwing options at them. It's just too much. I'm a simple boy. If I go to a restaurant, I want a really simple menu, three or four things, and I'll make a choice. Yeah. If you give me too many options, I'll just sit there and I won't be able to decide. And I think that's what we do when we present people with nine steps and we want to know the email address of everybody, we want to know the postcode of where they live because we want to be able to market to them and that's important. Paul Marden: But there are other better ways of being able to identify where somebody is other than using their postcode and making them type something in. They don't need that hassle. Andy Povey: So this is all about the e commerce journey. Stepping back a little bit closer to what Rubber Cheese do. And the DNA behind Rubber Cheese is making attractions websites work really well. And it's back to the point about things being disconnected and attraction operators having to plug them together. How many websites are there or how many attraction e commerce journeys are there where you click on the button to buy a ticket and you're taken to a different page and that different page can have a completely different look and feel? Kelly Molson: Oh, yeah. I mean, that's a massive bug. It's been a bugbear of mine for years. Andy Povey: But how many websites do you have where I can be sitting there looking at the tulip experiences coming up? We heard lots of that kind of stuff at the end fan conference. I'm on the tulips page. But then you take me to a page where I've got to pick the date that I want to visit. I've already told you, I'm on the tulip page. I want to come and see tulips. I'm not interested in Father Christmas. Kelly Molson: I'm just all about the tulips. Andy Povey: So don't make me choose twice. Make it work together. Kelly Molson: Okay, So I want to play devil's advocate here because I'm sitting here listening to this going, this sounds great. I'm going back to what Andy said about, you know, attractions, they don't really want a ticketing system. They just. They don't really care about the system. They just want it to work. Right, I get that. But there's going to be a lot of people that are listening to this podcast going, “bloody ticketing system”. There's a lot, right? Let's face it. Paul Marden: It's a busy space. Kelly Molson: You are. It is a busy space. And if you are an attraction sitting here going,”Oh my God, another one.” We know that another one. You know that we know what we've got isn't working for us. We've, we've got workarounds, we're doing what we can with what we already have. But you know, ultimately we can't grow with what we have and we know we need to change it. This is a big task, right? You know, your ticketing system is often embedded so deeply into your organisation that the process of selecting a new one and then implementing that change is so vast and overwhelming that one people declare we just won't bother. That's why I've got these workarounds in place or two, you know, overwhelmed with choice. And yes, I know there's specialists out there. Kelly Molson: You know, we work with a couple that will help you go through that process and select the right partners for you. But if someone like me is sitting here going, “Okay, why do I come to Crowd Convert?” Like, why is this, what is it the thing that your product is going to be stand out for that is going to sit above or is going to solve the problems I've got above all of the other options that I've got out there? Andy Povey: So this is back to the comment earlier about this being a concept, an ethos of philosophy. Our business will grow through either building solutions, acquiring other solutions that have already been built, or selecting partners to integrate with. And we will do the whole integration. So it doesn't matter what ticketing system you're using that you have today, if you want the better digital experience for your guests, we will integrate to your current ticketing system. Kelly Molson: Okay, so you're taking the pain of having to change something that's deeply embedded in your organisation and almost putting something, a layer on top of that will actually facilitate this better customer interaction, purchasing process without the need for all of the stressful change. Paul Marden: Do away with the whole monolithic solution that solves the operation of the entire business and start to turn it into LEGO bricks. I want a LEGO brick from a website. I want a LEGO brick for my ticketing. I want my LEGO brick for my e commerce experience. I want my LEGO brick for my online shop. We'll either build or acquire those LEGO bricks or partner with the best of breed LEGO bricks that exist. Other building blocks are available and we will help to plug those together and make them work effectively. But you can imagine, you know, I always talk about, we talked a lot about ticketing today, but I, whenever I talk to somebody about ticketing, changing your ticketing system is like open heart surgery on the business. Paul Marden: Yeah, it's something you don't necessarily do casually, although I have met people who have changed it casually. But it's often so difficult because it's so deeply ingrained across the entire operation. But if you start to. It's a horrible, boring technical term. If you start to build this composable set of systems that can plug together, then it becomes easier. If you plug in an e commerce online ticketing solution and it plugs into your current ticketing system, well then later on when you change that ticketing system, you won't necessarily have to change the online experience in order to be able to do that. Yeah, we'll be able to plug into the new one that you choose. It makes it easier for you to chop and change things and become less dependent on one single monolithic provider. Kelly Molson: Yeah, because that's the thing. Right. You know, I think the past dream has been one system that does everything and suddenly that one system goes down and you're absolutely screwed. Andy Povey: That's not the way the world works anymore. And the human world. I use analogy of a TV. I got a new TV a few weeks ago out of the box and turned it on and I was presented on screen with an option to get the remote control for my new TV to operate other devices in my house. And my kids could have set it up. Kelly Molson: Danger.Andy Povey: Absolutely. Why is integration so difficult? And that's the way the world is going. If you look at credit card processing two, three years ago, to be able to accept a payment by credit card, you had to sign into a five year agreement with a credit card process provider. I was in my local WIX yesterday and I could have bought credit card terminal off the shelf. Andy Povey: They were sitting on the shelf next to the suites at the checkout. For 50 quid I could have taken it home, unboxed it and I would be processing credit card transactions there and then. I'm not signing into a three year agreement. If I don't like it, I can take it back and get one in pink because I prefer pink to white. It's got to be much easier. The world is becoming much easier. The technology world is becoming much easier to make these things work together. So you won't need clever people like Paul to make it all work together. Crowd convert. Paul Marden: I'll be on the golf course, won't I? Kelly Molson: Do you play golf? Paul Marden: No. Never played golf in my life. Crazy golf. Kelly Molson: I like the analogy. I like the Lego brick analogy. I like this whole kind of the concept that it's, you know, like plug and play but you know, you haven't got. You're using the base of what you already have, but you can pop these things as part of it. That feels really understandable for people to get their head around the concept of what you're doing. Paul Marden: But still totally integrated. What we don't want is the solution that is that somebody, an attraction that we've been to recently, where to get in, you have to go through different turnstiles depending on whether you've got a day ticket or a membership ticket because the two different sets of systems can't talk to the same turnstile at the same time. And so then you need more double the staff to be able to man the turnstiles. Kelly Molson: And confusion, and it ruins that whole first impact of arrival because you don't know yet. Andy Povey: But we're exposing our dirty laundry to the consumer. Why? They don't care. Kelly Molson: Yeah, yeah. Andy Povey: It doesn't matter to them what ticketing system you've got. Paul Marden: That is the vision. And the vision is becoming reality as well. Kelly Molson: Okay, well, let's talk about that. So there is a website that I've had privy to and the product is in its, should we say it's in its infancy at the moment and it's being developed. Paul Marden: Yes. Kelly Molson: So this is the time to that you'll be having, I guess you'll be having conversations with people about what that product, you're almost building it for the people. Right. You're having conversations with them about this is what we see happening. This is how we see what we do. What are your needs? Paul Marden: Yeah. Kelly Molson: Okay, cool. So can people get involved with that process? Paul Marden: Exciting. Andy Povey: Absolutely. Paul Marden: Anyone can talk to Andy. He'll talk to anybody. Kelly Molson: It's true, he will. Paul Marden: I just get locked in a cupboard and told to design things. Andy Povey: Make it work, plug it together. Kelly Molson: Okay, so I've got a few questions about what does this mean for Rubber Cheese? What does this mean for Rubber Cheese? What does this mean for Skip the Queue. What does this mean for the report initiatives that we do? I guess that's all still happening. Paul Marden: Yeah, yeah. Absolutely no changes to Rubber Cheese at all. This is part of a wider, bigger family that Rubber Cheese is part of. And looking at different parts of the attraction operating experience. Paul Marden: Yeah. So Rubber Cheese is going to carry on almost single minded focus on websites that enable people to get to the buy button. Kelly Molson: I like that. Paul Marden: Getting them from being interested in the attraction to hitting that buy now button or get your ticket button. Yeah. That's our specialty and that will remain our specialty. The job of Crowd Convert then is to convert them. Kelly Molson: Pick up from that point. Andy Povey: Absolutely. Kelly Molson: That's lovely, isn't it? Andy Povey: And that's where the build, acquire and partner comes in. So there will be other organisations, other tools that we partner with and plug together. And that's the bit that Crowd Convert does. It's almost the umbrella, the glue that glues all of these things together. Kelly Molson: Okay, so what more do our listeners need to understand about Crowd Convert and how can they get involved? How can they be part of this conversation to define what this product actually looks like and does for them? Andy Povey: So we're launching the website. You can find Paul and me on LinkedIn. We've got a bunch of events and exhibition shows that we're going to be at over the next few months where we're actively going to be asking people to get involved. If you are interested, then pick up the phone and drop us an email. We'll have a chat. Paul Marden: Contact@crowdconvert.co.uk.Kelly Molson: I was going to say we need the domain name in there. Crowdconvert.co.uk is the place to go. Go and have a look, find out, have a little bit of a read through about the site. It's designed in a really nice way. I think that what I really liked as I was reading it through was kind of this real focus on building something for the greater good. It's not just another ticketing platform. It's not just about. It really is about working with the attractions to build something that is just, it just works. And it works for them in the way they need it to and it works for the visitors in the way they need it to. Andy Povey: And that's it completely. It's about putting the guest at the centre of everything we're doing. And looking at this from the consumer's perspective, does it make sense or am I going to have to work out where I bought my tickets? So I know whether I go through the right hand turnstiles or the left hand turnstiles, that's just rubbish. Kelly Molson: Yeah, okay, great. So website is launching.Paul Marden:  It is launched. It's up and running. Kelly Molson: Oh, it's out. It's out there all right. It's out there in the world already. So that's where you go, listeners, if you want to find out more about what's happening. And I would really recommend booking a call with Andy, booking a call with Paul, talking through, you know, if anything that we've talked about today has made you feel quite excited about what the prospect of this product could potentially be. Book a call with them. I mean, listen, if you're seeing Andy at a conference, you just need to up. And you'll find him. Or maybe it's just me.Paul Marden: Me, not so much. Kelly Molson: Oh, it's just me. Okay, listen, I always finish off my podcasts with a book recommendation for our listeners, so I'd like to ask you both if you've prepared a book today. Andy, what do you have for us? Andy Povey: So I pondered this for quite a while because I was expecting it and I think it's the third or fourth you've asked me for. So I'm actually not going to recommend a book at all. I told you that I've given up on podcasts earlier on and I found Audible. So at the moment the thing that's occupying all of my attention is that, The Day of the Triffids on Audible which is fantastic. Fantastic escapism from everything that's going off in the world at the moment. Paul Marden: Interesting. Kelly Molson: That's nice actually. That's really good. But audiobooks are really good for long drives that were talking about earlier. They're quite good. I got into. Sorry, Paul, just. I'll come to you in a minute. Paul Marden: It's all about you. Kelly Molson: It's all about me today. I really got into. Kelly Molson: Just before the pandemic and during it there was a BBC podcast called the Lovecraft. Oh gosh, what is it called? The Lovecraft's Tales. I'm gonna have to have to check this on my.Paul Marden: Sorry, listeners. Well, she's out of practice on this. Kelly Molson: So I am out of practice. Apologies, but you know me. The Lovecraft investigations. Don't know if anyone would listen to it. It's brilliant. It's based on the love. It's loosely based on on Lovecraft books but it was quite like it's about supernatural. But what I really enjoyed about it was linked to like local places that I kind of knew like Retend and Forest and there was a lot of like, kind of like Norfolk, Suffolk and Dunwich and stuff. And that was. They're really good for like long drives as well because you can really get into something on like a two or three hour journey. So I totally with you on the triffids thing. So I did bring it back to Andy in the end. Andy Povey: Thank you, Kelly. Kelly Molson: Paul, what have you prepared? Paul Marden: I am an absolute Fan of classic British crime novels. Love an Agatha Christie. Love, a  mystery of some sort. But I'm not going to recommend an Agatha Christie one. I'm going to recommend one that I've got on Audible as well, that I found originally from Audible. Paul Marden: And it is one of the British Library classic British crime series, where they're republishing stuff from, like, you know, the 20s and 30s, and it's called the Wintringham Mystery Anthony Barclay. It's a classic whodunit in a kind of locker room mystery in a massive stately home. It's just like a Poirot novel, but it's not Poirot. It's a different one. But I love it. It's a brilliant book. Kelly Molson: When you find stuff like that, it's really comforting, isn't it? It's like a little a warm hug and a cup of tea. Andy Povey: Absolutely. Kelly Molson: Lovely. Well, do our listeners still get to win copies of those books even though they're audiobooks? Paul Marden: Yeah, but they don't do it on X anymore because, you know, who wants to be posting on X? So if listeners. If you'd like a copy of Andy's. Well, no, you can't have Andy Lovecraft books but it was quite like it's about supernatural. On Audible or mine. On Audible or on Paperback, then head over to Bluesky and repost the shownotes where Wenalyn has announced the podcast and the first person that does that will get a copy of the book. Kelly Molson: Lovely. Well, it has been an absolute treat to be back on the podcast today. Thank you. Paul Marden: You're not coming back over again? It's still mine. It's mine there. Kelly Molson: Please let me come back. Please. Anything that we've talked about today will, as ever, be in the show notes. So you'll find links to the Crowd Convert website, you'll find links to Paul and Andy's LinkedIn profiles and email addresses, whatever. However, best to get in touch with them. But I highly recommend having a chat with them. Can I just say, because it is all about me. I've been very sad to not be part of the podcast moving forward. But I am also been really thrilled that you have taken completely up to the ownership of it. So I just. While I'm on here, and it is about me, I just wanted to congratulate you for taking over and making it your own, because you really needed to do that. And it's brilliant to see. Kelly Molson: And I've loved listening to the episodes. I think the bravery in doing some of the live ones. Paul Marden: Stupidity. Kelly Molson: Well, maybe a tad. Paul Marden: We won't talk about what happened at NFAN last week. Please let's not talk about that. Andy Povey: What happens in Blackpool stays in Blackpool. Kelly Molson: Next time I come on the podcast, I'm going to make you spill that as a guilty confession. Paul Marden: But you know what? I absolutely loved it. I came back afterwards and I listened to that episode and it's the first one where I've been. I really thoroughly enjoyed listening to the conversation. I'm finding my feelings only taken me a couple of years. Kelly Molson: Well, it only took me a couple of years as well. But you're there now and it's brilliant. So, like one, well done. I genuinely think that you're doing an excellent job and I'm very glad that I got to hand the baton over to you and you're doing it differently. Paul Marden: You can just come back as a guest star. Andy Povey: It was more of a temporary end, wasn't it, than a handover. Paul Marden: It's mine. It's mine. Kelly Molson: I think it was a, "Here you go, dumped on your lap." Paul Marden: Thank you for coming back and talking to us. It's been marvellous. Kelly Molson: Thank you for having me back. I've loved every minute. Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm.  The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report

Legend whispers of a time when Burning Man was a lawless Eden, a fiery playground of unbridled do-ocracy; no rules, just pure creative chaos. But as Black Rock City has grown into a thriving metropolis, so has the need for structure. We've gone from jokey forms for an ‘artistic license' to complex permit obligations. We've gone from giving ourselves permission to taking on a system that can feel overwhelming.How can we better balance radical self-expression with the necessities of a city? How can we purge bureaucracy, or are all those old rules essential for safety and sustainability?This episode delves into the "agonizing reappraisal" within the Burning Man Project, a movement to streamline processes and discard red tape.Stuart explores the dusty trail from Black Rock City's anarchic origins to the sign marked 2025. He talks with Louder Charlie, the Operations Director of the whole place. He also talks with Chef Juke of the DMV Council, and Level Placerman, Manager of the Placement team.Here's a sneak peek behind the scenesters who are preserving the unique magic while navigating the complexities of growth, and how they ensure that the spirit of creation remains accessible to all.Is it possible to balance the wild heart of Burner culture and the grown-up practices of a city? We're about to find out.The Camp Symposium - March 22, 2025Camps and PlacementThe Department of Mutant Vehicles2025 Ticket Info The 10 PrinciplesBureaucracy (Burning Man Journal) LIVE.BURNINGMAN.ORG

We're headed to the Garden State for this episode and talking with Michelle McCarthy, Founder & CEO of MCC Marketing Group. Michelle, who is based in Jersey City in the New York City market, tells us about her experience with launching her business and the excitement and challenges that come along with it. She emphasizes the importance of a strong network and tells us about some of her recent clients, including David Gilmour's sold out US tour, the Rock The Country festival series, and a sold-out reunion performance featuring the original Broadway cast of Anastasia, The Musical at Lincoln Center. She talks about her love of music and other passions which drive her and her focus of optimizing results and maximizing campaigns for her clients. We talk with Michelle about her career journey, which began in County Cork, Ireland, where she did marketing and promotions for arts festivals before moving to Dublin to work with Hot Press magazine and the Dublin Theatre Festival, eventually overseeing marketing for the RTÉ Concert Orchestra. Her work there led her to New York City, where she promoted shows at Lincoln Center and Carnegie Hall before going on to spearhead marketing strategy for live entertainment at Prudential Center and Madison Square Garden Entertainment. You'll love all the great tips and conversations in this episode such as advice for those considering starting their own agency, the value of time off in recentering your path, and plenty of fun stories speckled throughout.Michelle McCarthy: LinkedIn | EmailMCC Marketing Group: Facebook | Instagram | LinkedIn ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

In this episode of the Boxoffice podcast, brought to you by Agile Ticketing Solutions, co-hosts Daniel Loria, Rebecca Pahle, and Chad Kennerk discuss the latest in theatrical exhibition, including the opening weekend of Captain America: Brave New World. Then Rebecca is joined by Agile Ticketing Solutions Director Strategic Marketing Shane Burkett in the sponsored feature segment to discuss the company's role in enhancing cinema experiences through data-driven insights.Give us your feedback on our podcast by accessing this survey: https://forms.gle/CcuvaXCEpgPLQ6d18 What to Listen For00:00 Intro01:06 Paddington in Peru and UK Box Office Trends03:06 European Box Office and Local Film Success05:35 Nezha 2 Dominates Global Box Office07:48 Captain America: Brave New World Performance and Labor Issues14:16 Interview with Shane Burquette from Agile Ticketing Solutions15:35 Sponsor Message: Agile Ticketing Solutions16:05 Agile Ticketing Solutions: Business Intelligence and Customer Service20:04 Agile's Software Solutions for Diverse Venues24:10 Agile's Flexibility, Customization, and Guest Experience Tools27:20 Agile's Communication, Marketing, and Mobile App29:53 The Future of Exhibition: AI, Predictive Sales, and Agile's Support for All Operators33:28 Agile's Cloud-Based Solutions, Updates, and Visual Venue Application

In this episode of the Boxoffice podcast, brought to you by Agile Ticketing Solutions, co-hosts Daniel Loria, Russ Fischer, and Chad Kennerk review the Super Bowl game day spots and discuss a new addition to the 2025 slate. Then Daniel is joined by Cineplex CEO Ellis Jacob to discuss the company's strong Q4 performance. Rebecca Pahle also speaks to National Association of Theatre Owners California Nevada President and CEO Todd Vradenburg about NATO CA/NV awarding $50,000 in grants to support four Los Angeles-area organizations serving those affected by the recent wildfires.Give us your feedback on our podcast by accessing this survey: https://forms.gle/CcuvaXCEpgPLQ6d18 What to Listen For00:00 Intro02:53 Super Bowl Ads & Trailer Breakdown04:00 Thunderbolts (Marvel) Discussion05:51 Thunderbolts Villain Speculation07:26 Captain America: Brave New World Box Office Tracking08:02 Fantastic Four Trailer Reactions09:53 Fantastic Four Multiverse & Superman Comparison10:36 Lilo & Stitch Live-Action Discussion13:00 How to Train Your Dragon Live-Action Reactions14:28 Design Choices & Sonic Comparison15:00 Mission: Impossible – The Final Reckoning Speculation16:43 Possible Franchise End & Tom Cruise's Future17:42 F1 Movie Preview & Marketability18:56 Apple's Struggles with Theatrical Releases20:00 Megan 2.0 Trailer Breakdown21:07 AI Horror & Terminator 2 Parallels22:08 Megan vs. Military AI Villain Concept25:00 Jurassic World: Rebirth Analysis26:46 Franchise Longevity & Possible Reboot27:00 Smurfs Movie & Family Films Discussion28:32 Role of Super Bowl Ads for Movie Marketing29:52 New Wes Anderson Movie Announcement31:00 Paul Thomas Anderson's Upcoming Film31:16 Cineplex CEO Ellis Jacob Interview31:29 Q4 Performance & Growth Strategies34:19 PLF (Premium Large Format) Screens Expansion35:50 Content Strategy & International Films37:11 Loyalty & Subscription Programs (Scene+ & CineClub)39:00 Theater Industry Challenges & Recovery Trends40:13 Interview with Todd Denberg (NATO California/Nevada)41:07 Impact of LA Wildfires on the Industry42:18 $50K in Fire Relief Grants Overview45:00 Will Rogers Pioneers Assistance Fund & Support Efforts46:30 Community Outreach & Local Support Initiatives48:41 Pasadena Schools & Education Grants52:04 Altadena Girls Grassroots Support55:00 Mental Health & Disaster Relief for Theater Workers

Data from a ticketing platform shows that global earnings for Chinese animation "Ne Zha 2" have surpassed ten billion yuan or nearly 1.4 billion U.S. dollars.

Right on the edge of the Chesapeake Bay, join us for a visit to wonderful Baltimore as we chat with Aly Katz, Brand Manager for CFG Bank Arena, an Oak View Group facility. Aly talks about her role at the venue, where she oversees three key areas: back of house (artist gifting, crew activities, promoter relations), front of house (fan activations, photo ops), and social media (branding, aesthetic, graphic strategy, content creation). Hear how she honors the legacy of the venue, which originally opened in 1962, while also highlighting its amazing new amenities since its recent, game-changing renovation. We dive into some of her favorite activations for touring crews and talent, from regular puppy parties working with rescues to pop-up flash tattoos to unique venue merch. She tells us about her commitment to working with local and minority-owned businesses for artist gifts to make them more personal and unique while showcasing local talent. We hear about Aly's career history, from working at an EDM venue in Washington D.C. to managing logistics and a merchandising business for content creators. She shares insights on what she's learned on the content creator side and offers tips on making the best pitches. If you like puppies, coloring books, creative ideas, and fun stories, you'll definitely love this episode.Aly Katz: Instagram | LinkedIn | EmailCFG Bank Arena: Facebook | X/Twitter | Instagram ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

It's a stacked Freestyle Friday on SDHScott Wells, head coach of Gardner Webb's men's soccer team and Asheville City in USL League Two, updates on North Carolina recovery and talks Open CupGreg Garza from Beyond Goals Mentoring drops by for the weekly talk. This week, it's about understanding differences in cultures and age groups...In Hour 2, we look at the news of the AM, prep your weekend, look at a ticketing concern in England, and look at dinosaurs with some sunshine attached.

In this episode of From The Shed End, Theo & Theo dive into the latest Chelsea news, including:⚡ João Félix to AC Milan – Was this the right decision, or should Chelsea have kept him?

In this episode of the Boxoffice Podcast, brought to you by Agile Ticketing Solutions, Daniel Loria and Chad Kennerk discuss the latest industry news, including the announcements for Best Picture marathons and Black History Month screenings. In the feature segment, Daniel is joined at the Dine-In Cinema Summit by Michael Jacinto, the vice president of sales at Proctor Companies, to discuss the evolution of FEC spaces and the integration of cinemas into multi-purpose entertainment complexes.Give us your feedback on our podcast by accessing this survey: https://forms.gle/CcuvaXCEpgPLQ6d18 What to Listen For00:00 Intro00:55 Box Office Forecast04:03 Programming Updates06:40 Executive Update09:50 Sponsor Message: Agile Ticketing Solutions10:20 Introduction to Guest: Michael Jacinto of Proctor Companies10:43 Discussion of the Dine-in Cinema Summit11:32 The Rise of FECs and Cinema Integration13:50 Design Considerations for FEC and Cinema Spaces14:00 The Future of Cinema Concession Stands16:20 Evolution of F&B Spaces in Cinemas18:44 Key Topics at the Dine-in Cinema Summit19:56 Box Office Pro Magazine Cover21:34 The Importance of the Last Touchpoint23:08 Cinemas as Retailers23:28 The Ideal Concession Stand24:42 Utilizing Empty Box Office Spaces26:37 Creating Experience-Friendly Locations

While some students are faced with a trip to the principal's office for vaping or ditching class, others are met with the police intervention. While Illinois bans schools from fining students, a ProPublica and Chicago Tribune investigation found that schools exploit a loophole in the law by enlisting police to issue citations. Reset unpacks the proposed legislation that would prevent students from being fined for misbehavior with ProPublica reporter Jennifer Smith Richards. For a full archive of Reset interviews, head over to wbez.org/reset.

It's Episode 100 and we're running it all the way back to Episode 1 by having back on our first return guest – Nina Jackson, Director of Marketing & Public Relations at NRG Park, an ASM Global managed property in Houston, TX. Nina oversees marketing and PR at NRG Park, a 300 acre sports and entertainment complex that hosts over 500 events and over 5.5 million people a year – which includes NRG Stadium (home to Houston Texans and Houston Livestock Show & Rodeo), NRG Center (1.4 million square foot exhibition center), NRG Arena, and 26K onsite parking spaces which are also used for events. After catching up with Nina about the last four years since we had her on as a guest, we talk about team building, hiring tips, and how to create a great culture in the workplace. We learn about how NRG Park venues support and provide for the community outside of hosting events and chat through current challenges facing live event marketers. To know Nina is to love her and she's truly one of our all time favorite people and guests. You're sure to love this episode brimming with fun stories, a discussion about hosting the Beyoncé Bowl, and lots of laughs.Nina Jackson: LinkedIn | EmailNRG Park: Facebook | Instagram | X/Twitter ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

Tyrone Marshall and Samuel Luckhurst look back on a big win against Rangers in the Europa League and dissect another bad night for the club off the pitch. Manchester is Red is sponsored by NordVPN, go to nordvpn.com/manchester and use the code ‘Manchester' to get four extra months for free on the two-year plan. Learn more about your ad choices. Visit megaphone.fm/adchoices

All in 24 Minutes or less… In Season 5, Episode 38, Travis sits down with Jess Smith, President of the Golden State Valkyries of the WNBA. Jess has been a part of launching two professional sports teams in her career. Tune in to hear the key learnings from both projects and the memories she has made. 3 Hot Topics: ✅ How to Transition from Ticketing to Sponsorship    ✅ Excitement of the WNBA     ✅ Key Learnings from Launching a Franchise  www.52weeksofhustle.com Book Available - https://www.amazon.com/dp/1735610801 Learn more about your ad choices. Visit podcastchoices.com/adchoices

WELCOME TO GAMETIME! I'm your host and coaching teammate, Shauna Griffiths, and I'm grateful to bring you another conversation with an impactful leader. This edition features my long-time friend and former New Jersey Nets colleague, Brian Basloe, CEO of Concierge Live - which a comprehensive and industry-leading ticket management system that helps companies better manage and understand their ticket inventory and events.  Brian has had a remarkable career in sports business which isn't surprising knowing his work ethic, attitude, and commitment to finding ways to win as a team. His authenticity shines through as you'll surely notice in this episode. You'll quickly understand why I'm proud and grateful to claim him for the 2025 #LeadershipAthlete Draft Class.   In this episode you'll hear about his entry into sports through ticketing; his rise at the Nets that culminated in his role as Chief Strategy Officer and EVP For Brooklyn Sports and Entertainment Global; his move to NFL On Location Experiences, AND what he's up to these days in his role as CEO of Concierge Live.   Tune-in to also hear about things like: - Old school New Jersey Nets days and notable suspects  - Ticketing, technology, and leveraging experience - Truth about challenges in a leadership role at a young(er) age - Leading through the highs, lows and in-betweens - Keeping your cool and the time I didn't (womp womp) - Tips for salespeople from one of the best in the business We hope you enjoy this episode, and we look forward to hearing your feedback! LEADERSHIP IS A SPORT & IT'S GAMETIME. 

Put on your party hat, grab some champagne, and meet us in The Big Apple! For this special episode we ring in 2025 by taking a look at the most viewed event worldwide – New Years Eve in Times Square, New York City. We talk with Damian Santucci, SVP of Production & Operations at Times Square Alliance, a non-profit business improvement district (BID) that works in partnership with the city and surrounding businesses to manage Times Square and produce events. We learn about Damian's background of working with the New York Knicks and Madison Square Garden before moving to his current role fifteen years ago and the big differences from an indoor event versus one in Times Square. With a load-in beginning just after Christmas in a space that never closes and is visited by around 400,000 people daily, hear what goes into setting up and putting on this incredible event that is streamed on thirty networks nationally and hundreds throughout the world. We learn all kinds of fun facts and numbers as Damian tells us about staffing, how the confetti system works, clean up, and of course… the iconic ball. Enjoy this fun episode that will make you further appreciate the logistics of this iconic event and may inspire you to visit the city sometime to see it in-person.Damian Santucci: LinkedInTimes Square Alliance: Facebook | Instagram | LinkedIn ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

4pm: SEA Airport to Begin Ticketing Drivers Parking on the Shoulder // How Drivers are Skirting New York’s New Congestion Parking Fees // Trump ramps up threats to gain control of Greenland and Panama Canal // Guest - Todd Myers - Washington Policy Center on WA's Climate Goals // “To meet the state’s 2030 goal, we will have to have the equivalent of three more COVID lockdowns by the end of the decade.” // Real Housewives Behaving Badly

All in 24 Minutes or less… In Season 5, Episode 5, Travis sits down with Dan McBride, Senior Director of Ticketing & Experience for the United States Golf Association. Dan started his career out as an accountant and then transitioned those experience into the sports world. Tune in to hear what goes into the strategy and revenue management for each tournament.  3 Hot Topics: ✅ Find Ways to Prioritize    ✅ Innovation in Golf    ✅ Key Characteristics in Leaders  www.52weeksofhustle.com Book Available - https://www.amazon.com/dp/1735610801 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Happy New Year Venuelanders!

Early days studying architecture and design in Mississippi & New YorkJanet Marie Smith's work with Fenway, Dodgers Stadium, Camden Yards, Ed Smith ballparkJanet Marie has been recognized by Cooperstown Hall of Fame in the Diamond Dreams exhibitBreakdown of 3 genres of baseball parksRenovations at Dodgers StadiumCamden Yards is the vision of Larry Lucchino – intimacy of an Old-fashioned ballpark Governor's support of the Orioles after losing the football team to IndianapolisWorking within restrictions & a tether Preservation & Environmental impact Controversy of keeping the old warehouse on Eutaw StreetBallparks are not uniform with fixed architecture and field measurementsChallenge of upgrading Fenway in Dodgers Stadium 3 Drivers to any project, The Schedule, The Design & the Scope of the projectStagger work on projects so that team may return to their home field each yearExpansion of MLB teams with Montreal, Salt Lake & othersDodger Stadium expansion of the clubhouse this offseason – adding square footage that will include accommodating batting cages womenmental healthnutrition Ballpark ChangesPerry Barber, Umpire Accommodations for women in the game2000 – 2005 construction included umpire rooms for men and women to dress in separate areas and have a common room to meetPNC Park & others were built to give that room to women umpires were not used as women have not been brought up into MLB. Some of that room has been repurposed to Mascots, etc.Advancement of Women in Baseball across several different disciplines, Finance, Legal, Public Relations, Ticketing, Nutrition, Mental HealthJanet Marie - sometimes best ideas come from people with background outside off sportsFrank Robinson – ultimate insider – secret weapon on development on Camden YardsLarry Lucchino posits – How can the 2 smallest parks pull the greatest number of fans to the fieldWomen in the game today, Catie Griggs, President of Business Operations, Baltimore Orioles as well as Kim Ng former GM of the MarlinsCelebrating Toni Stone You have been listening to a Women in Baseball edition of BaseballBiz On Deck, with special guest, Janet Marie Smith, Senior Vice President of Planning and Development for the Los Angeles Dodgers.  Special Thanks to Gianna Daniece & Rick Vaughn for making this episode possible.Thank you all for listening and remember , you can find Mark at @baseballbizondeck.bsky.social You may also find Baseball Biz on Deck, on iHeart, Apple, Spotify, Amazon Music, and at baseball biz on deck.com.

For Episode 99 we catch up with our friend and EVMC Hall of Famer, Jim Delaney, Founder/CEO of Activate Sports & Entertainment. Jim, who is a 30-year veteran sports and event marketer, talks to us about his latest adventure becoming what he calls a “digital nomad” – working on projects remotely as he visits venues and lives in different cities for a couple months at a time. We talk about how he processes his life in cycles or waves of every seven years, exploring and challenging himself each time a new chapter is presented. We learn about Jim's time working for teams such as the Seattle Sonics, Washington Bullets/Wizards, and New England Patriots before landing at TD Garden in Boston where he oversaw marketing and PR for ten years. Hear what it was like to strike out on his own, advice he has for those considering it, and ways he constantly looks for the new challenge to keep him engaged. Jim talks about his excitement around AI and the sandbox it could provide for live events and his approach when pursuing new trends. From book recommendations to industry advice to fun stories and perspective, you'll enjoy this wonderfully unique episode that may inspire you to find that next exciting challenge.Jim Delaney: LinkedIn | Email ––––––ADVENTURES IN VENUELANDFollow on Instagram, LinkedIn, Facebook, or X/TwitterLearn more about Event & Venue Marketing ConferenceMeet our team:Paul Hooper | Co-host, Booking, Branding & MarketingDave Redelberger | Co-host & Guest ResearchMegan Ebeck | Marketing, Design & Digital AdvertisingSamantha Marker | Marketing, Copywriting & PublicityCamille Faulkner | Audio Editing & MixingHave a suggestion for a guest or bonus episode? We'd love to hear it! Send us an email.

Today's episode tackles a question about the best way to sell tickets for an event. Should you keep sales open on a rolling basis or create urgency with a waitlist and limited sale dates? Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Show notes: SideHustleSchool.com Email: team@sidehustleschool.com Be on the show: SideHustleSchool.com/questions Connect on Instagram: @193countries Visit Chris's main site: ChrisGuillebeau.com Read A Year of Mental Health: yearofmentalhealth.substack.com If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.

Erika Wood is the Director of Wealth Management of VisionPoint Advisory Group, a hybrid advisory firm based in Dallas that oversees approximately $3 billion in assets under advisement for both 780 client households and retirement plans. Erika's firm stands out for its use of centralized financial planning and service teams, along with a ticketing workflow system, to streamline a firm-wide planning process, efficiently serving a private wealth client base with $600M in assets under management. Listen in as Erika shares how her firm streamlines client meetings and task completion, ensuring efficiency and accuracy across all client interactions. She discusses her firm's approach to client segmentation and fee-setting based on a data-centric analysis of service costs, adding a profitability buffer to maintain a sustainable business model. Erika also talks about how her firm builds client loyalty, as well as the importance of advisors finding their niche in the financial planning field to maximize their unique strengths. For show notes and more visit: https://www.kitces.com/415

John Gibbons speaks to Phil Dutton, Vice President of Ticketing and Hospitality at Liverpool FC, about a survey going out to all supporters this week on the subject of ticketing. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tom speaks with Brando Rich of CashOrTrade.org. Platinum tickets, hoarding, scalping and more are discussed, and how new technology is helping to get face-value tickets into fan's hands. The ticket secondary market is examined. Buyers often face steep markups, but there are new methods being employed to get more face-value tickets to fans. Produced by revoicemedia.com. Originally released in 2019. Please support our work by visiting OsirisPod.com/Premium.