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What does it really take to build a SaaS powerhouse like BetterCloud from scratch? In this episode of Liftoff with Keith, serial entrepreneur David Politis shares his extraordinary journey, from learning business at his father's side as a kid, to leading multiple successful companies, to building BetterCloud into a $100M ARR SaaS juggernaut.
What does a general manager role involve? How do you establish your company's first international office? And what skills from lawyering can you draw on to do it well?Join Manuel Martinez-Herrera, General Manager and General Counsel at BetterCloud, as he shares his journey from law school in Spain to offices in Argentina and the U.S., to earning an LL.M at Harvard, jumping from big law to in-house counsel, moving beyond the GC role, and opening his company's first office in Mexico City.Listen as Manuel offers tips for lawyers who want to move into business roles, why it's important to explore new and different opportunities, the traits that lawyers and software engineers share in common, and more.Read detailed summary: https://www.spotdraft.com/podcast/episode-69Topics:Introduction: 0:00Why did you decide to practice law in United States?: 2:18Gravitating towards in-house legal: 5:10Feeling ready to lead a legal team: 7:32Becoming General Manager at BetterCloud: 11:35Shifting your mindset from legal to business: 13:43Working with software engineers: 15:23Transitioning from advisor to doer: 18:31How has working as GM changed your relationship with the executive team?: 21:57Leading a team through its maturation process: 24:19Investing in company culture: 26:50Tips for listeners thinking of taking a job abroad: 30:07What's next for Manuel: 32:12Rapid-fire questions: 33:15Book recommendations: 36:23What Manuel wishes he'd known as a young lawyer: 38:50Connect with us:Manuel Martinez-Herrera - https://www.linkedin.com/in/manuel-martinez-herrera-71a2a763/Tyler Finn - https://www.linkedin.com/in/tylerhfinnSpotDraft - https://www.linkedin.com/company/spotdraftSpotDraft is a leading contract lifecycle management platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.
In this episode of the SaaS Revolution Show our host Alex Theuma is joined by David Politis, Founder and Executive Chairman at BetterCloud. "If you think about the journey of a company in the various stages of a business, we were getting to a scale where it made sense to find a partner who has a track record of taking companies to that next level, organically and inorganically, just to be really transparent. They have multiple ways of getting businesses to that next level, and we wanted to find a partner who could do that with us." In the episode, David shares: - How entrepreneurial spirit runs in the family - His journey to founding BetterCloud - BetterCloud's journey to $100M ARR - The decision to acquire G2's G2 Track product - How the role of a CEO changes as you scale - The top three things from the Startup Founder Survival Guide - And more! Check out the other ways SaaStock is serving SaaS founders
Navigating your Customer Success Career with Kristi FaltorussoIn this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Influencer award winner and CCO at Client Success. Kristi shares her remarkable journey from a marketing professional to becoming a leading figure in the SaaS and customer success (CS) space. She highlights the importance of passion, hard work, and taking calculated risks in her career trajectory, culminating in her current role where she significantly impacts her organization and the CS community. The discussion also explores the evolving landscape of customer success, the importance of continuous learning, and the potential of AI in transforming CS strategies. Kristi offers invaluable advice to aspiring CS professionals, emphasizing the need for a data-driven approach, proactive customer engagement, and the courage to pivot when necessary. The conversation is a blend of personal anecdotes, professional insights, and practical tips, making it a must-listen for anyone interested in building a successful career in customer success.Timestamps:00:00 Welcome to the Customer Success Pro Podcast!01:04 Spotlight on Kristi Faltorusso: A Customer Success Trailblazer06:11 Kristi's Journey: From Marketing to Chief Customer Officer11:17 The Reality of Achieving Work-Life Balance in Leadership13:08 Kristis's Future Ambitions Beyond the CCO Role20:35 Securing a Customer Success Seat at the Executive Table27:13 Navigating a Non-Conventional Path to the C-Suite31:00 The Importance of Leadership and Passion in Your Career35:04 Insights into the Role of a Chief Customer Officer43:19 Addressing Gender and Career Progression in Tech45:36 Quickfire RoundConnect with Anika:LinkedInYouTubeTikTokSignup for my newsletter: https://thecustomersuccesspro.com/subscribe/Website: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Kristi:LinkedinKristi Faltorusso is a distinguished Customer Success Executive, recognized for her exceptional expertise in building, scaling and transforming Customer Success organizations within high-growth B2B SaaS companies. With a career spanning over 12 years, Kristi has been instrumental in guiding numerous companies through the strategic redefinition of Customer Success, resulting in heightened retention rates, sustained revenue growth, and amplified customer advocacy.Having held pivotal roles in renowned organizations such as BrightEdge, Sisense, BetterCloud, and IntelliShift, Kristi has consistently demonstrated her leadership prowess in steering Customer Success and Experience teams. Presently, as the Chief Customer Officer at ClientSuccess, a leading provider of Customer Success Management solutions, Kristi spearheads Customer Success, Technical Support, and Consulting initiatives. In her current capacity, she continues to drive transformative outcomes, aligning her passion for customer-centric strategies with a commitment to delivering unparalleled value.Music by AudioCoffee: https://www.audiocoffee.net/
Jamie Tischart, CTO @ Bettercloud, discusses how to identify inefficiencies within your eng org & strategies for creating more efficient teams! He shares his experience at Bettercloud as one of several concurrent senior hires & why he discovered that coordination is key when hiring multiple new senior hires at once. We also chat about strategies for identifying / removing barriers that are getting in the way of your eng team's success, making / communicating meaningful decisions, identifying inefficiencies that come up within cross-functional relationships, and frameworks for turning communication from your org's greatest area of inefficiency to an asset.ABOUT JAMIE TISCHARTJamie Tischart serves as the Chief Technology Officer, where he is responsible for the broader technology strategy of the business as well as the day-to-day leadership of development, quality and architecture teams for the BetterCloud product suite.Jamie brings nearly three decades of experience leading technology and product teams through periods of rapid growth and product transformation. Most recently, he served as GM and VP, Software Engineering of the Marketing & Growth BU at Twilio where he was responsible for defining the product and technical strategy while focusing on the customer experience and driving highly reliable solutions for Twilio's customers.Previously, Tischart was VP, Technical Operations at SendGrid where he led the company's Global Data Center and DevOps strategies across the business. Prior to that, he served as CTO of the Security-as-a-Service business at McAfee where he led the creation of Intel Security's future generation Cloud solutions. He has also held leadership roles at a number of other prominent technology companies including Intel. Jamie holds an MBA from Aspen University and B.A from St. Lawrence College."The biggest value for us is to move purposely and slowly and hear what is going on before we make decisions. The second was, what is the biggest problem that we are coming in to solve? Like why were each of us hired? It came down to, and this was difficult for a couple of the department heads was, 'Look, the biggest problem isn't in your area. I'm sorry. Yes. Let's put together a plan of how do we improve and what do we focus on in your group? But quite frankly, the focus is going to be in this area.' That was difficult for people to accept.”- Jamie Tischart Check out Jellyfish's Scenario Planner to help you accelerate your development!With Jellyfish's Scenario Planner, you can analyze tradeoffs, and optimize resources - to ensure your highest priority initiatives meet your delivery goals and deadlines!To learn more about how Scenario Planner can help you better accelerate, predict & plan your software delivery
Priya Ramachandran, founder and managing partner at Foster Ventures, recounts her remarkable odyssey from the tech world in India to her venture capital journey in the heart of Silicon Valley. She candidly discusses her evolution as a VC, starting as an angel investor, and passionately elaborates on the core values and principles that underpin the foundation of Foster Ventures. Priya also expresses her enthusiasm for the imminent surge of innovation poised to emerge from the dynamic cross-border US-India startup ecosystem.In this episode, you'll learn:[2:42] The advantages and responsibilities of angel investing[9:25] Key considerations when choosing an investor in the pre-seed to seed stage[14:27] The path to achieving startup success: crafting a precise problem statement, building with integrity, and maintaining agility during implementation.[18:58] Founder's dilemma: balancing speed with the importance of doing things right[27:19] Fostering a robust US-India startup ecosystem will take true community buildingThe non-profit organization that Priya is passionate about: SaaSBOOMiAbout Priya RamachandranPriya Priya Ramachandran is the Founder and Managing Partner of Foster Ventures. As an Operator and a GTM expert, Priya works with cross-border companies and helps entrepreneurs with product market fit, international market entry advice and introductions. Before starting Foster Ventures, Priya was with BoldCap, BetterCloud, Coupa, Intel Security and LogiGear Corporation leading various strategic operational roles with a focus on Product Strategy, Customer Strategy & Adoption and Customer Success. Priya is also an active mentor at SaaSBOOMi with a focus on enabling and empowering cross-border founders.About Foster VenturesFoster Ventures is a Silicon Valley-based early-stage venture capital firm with a focus on B2B Enterprise SaaS. As an operator-led VC, Foster works with early-stage startups, supporting founders building global products. Portfolio companies include vitrina, rocketlane, atomicwork, lyric, SimpliContract among others.Subscribe to our podcast and stay tuned for our next episode.
Today's guest has over fifteen years of experience in marketing, with a focus on demand generation, account-based marketing, and digital marketing. She has built a strong reputation as a strategy and revenue-focused marketer through her work with really impressive companies across the tech world, including Oracle, 3M, Marketo, and Bettercloud. Robin Izsak-Tseng, G2's VP of The post Next-Gen Marketing Tactics for SaaS Marketers on G2 with Robin Izsak-Tseng appeared first on WebMechanix.
Manuel Martinez-Herrera is GC and Exec sponsor of D&I at BetterCloud. He took BetterCloud through a recent acquisition by Vista Equity Partners. Manuel has been practicing law for more than 15 years including stints in Barcelona, Madrid, Buenos Aires, and New York. Before BetterCloud, Manuel held roles at Namely, MetLife and was an associate at White & Case. Manuel loves pencils, Roberto Bolaño novels, and Real Madrid. Learn more about the community that helps General Counsels in their day to day, TechGC (https://www.techgc.co/) Follow Andy on LinkedIn: https://www.linkedin.com/in/andy-dale-7705b83/ Follow TechGC on LinkedIn: https://www.linkedin.com/company/techgc
In this episode of the podcast, Steve has a conversation with Richard Clarke about how the threat of cyber war has evolved over the past decade, the politics of cybersecurity, and the need for accountable leaders in the face of evolving threats and emerging technology such as ransomware and artificial intelligence. Richard is one of the world's leading experts in security, cyberspace, and terrorism. He served in the Whitehouse for Reagan, both Bushes, and Clinton - appointed by Clinton as the National Coordinator for Security, Infrastructure Protection, and Counterterrorism. To listen to more episodes or join our periodic mailing list, visit https://www.nonconformistinnovation.com Thanks to our Season 4 sponsors: BetterCloud and Secuvy
In this episode Steve has the good fortune and rare opportunity to sit down with Andre Durand for a conversation about his founder's journey, his early experiences as an entrepreneur, scrounging dumpsters for bike frames that he could improve, and resell. Andre talks about what motivated him to start a company, how his best ideas came about, his thoughts about building teams, questions he asks of new hires, the legacy he hopes will endure, and how he fights entropy. Steve also asks Andre about his favorite music and the next concert he is planning to attend. Andre is the co-founder and CEO of Ping Identity, an identity security company he started in 2002. He has founded multiple companies including the instant messaging company Jabber, and earned a bachelor's degree in biology and economics from the University of California at Stanta Barbara. Andre was named CEO of the year by Vista Equity Partners in 2017 and led the company to IPO in 2019. To listen to more episodes or join our periodic mailing list, visit https://www.nonconformistinnovation.com Thanks to our Season 4 sponsors: BetterCloud and Secuvy
In the first episode of Season 4, Steve has a conversation with Beena Ammanath about her new book Trustworthy AI, ways that AI can be exploited, and considerations for chief security officers, data protection officers, security professionals, and others. We will also spend time looking at implications for ethics, trust, and privacy when working with AI, and how businesses can make sure AI is more inclusive and works for everyone. In this episode, Beena shares insights from a 6 dimension framework she put together to help us better understand and leverage AI in our work and lives. Beena is Executive Director of the Global Deloitte AI Institute and leads Trustworthy AI & Ethical Tech at Deloitte. She is the Founder & CEO of Humans For AI, a nonprofit organization focused on increasing diversity in AI. And in addition to being a self-proclaimed foodie, Beena is the author of the new Trustworthy AI which helps businesses navigate trust and ethics in AI. To listen to more episodes or join our periodic mailing list, visit https://www.nonconformistinnovation.com Thanks to our Season 4 sponsors: BetterCloud and Secuvy
While restaurants were hit hard by COVID-19, new operating measures shaped by the pandemic should boost the industry for years to come. Bo Peabody (Greycroft, Seated, Mezze Inc.) joins The Food Institute Podcast to discuss the prospects for the restaurant industry's revival, New York City's restaurant scene, and the importance of outdoor dining. More about Bo Peabody: Bo joined Greycroft in 2012 and is based in New York City. Bo's active investments include Albert, Allset, BetterCloud, Chowbus, and Foodsby. His notable exits include Custora (acquired by Amperity) and Elite Daily (acquired by Daily Mail. Bo was co-founder and Managing General Partner of Village Ventures, an early-stage venture firm, as well as the parent company of LeverPoint, a financial services platform for venture, private equity, and real estate funds that was sold to Hamilton Lane in 2016. In 1992, Bo founded Tripod, Inc., one of the original social networks. Tripod was sold to Lycos in 1998. Bo was also the Founding Chairman of Everyday Health (acquired by Ziff Davis). He is currently the Executive Chairman of Seated, a Greycroft portfolio company, and the co-owner of Mezze, Inc., a hospitality group consisting of an award-winning restaurant and events business. While at Village Ventures, Bo co-invested with Greycroft in Pump Audio (acquired by Getty), DigiSynd (acquired by Disney), and Babble (acquired by Disney). Bo's prior investments also include Quirky and Purch. Bo wrote a book for entrepreneurs called Lucky or Smart?, which was published by Random House in 2005. Bo holds a BA in Political Science from Williams College. More About Bo Peabody: https://www.mezzerestaurant.com/team-member/bo-peabody/ More on the Restaurant Revival: https://foodinstitute.com/podcast/in-the-trenches-with-independent-restaurants/
In this episode of SaaS Connect by Cloud Software Association, Shreyas Sadalgi, Chief Business Strategy Officer at BetterCloud, explains how to build SaaS ecosystem partnerships and overcome hurdles. Shreyas has spent the last 15 years building partnership ecosystems primarily around product and technology integration and, in this episode, offers lessons, strategies, and tips to build mutually beneficial partnerships. Listen to: Gifts and gadgets when building some partnerships. What leaders should know in order to budget effectively. How generating value to the end customer is of primary importance. Defining the value between partners and ensuring promises are being delivered. How to start off with micro wins, scaling them, and then marketing them for bigger wins. Why it's advantageous to attend partner conferences, and maximizing opportunities for wins. The importance of businesses building a partnership culture. The lifecycle of new prospect opportunities. Resolving the chicken (big company) and egg (small company needing to prove itself to the big company) problem. The average length of time it takes from the initial conversation to signing the partner agreement. What a typical GTM journey with a partner looks like. Categorizing partners into different relationship stages. How to create a more quantitative planning process and prioritizing the right types of partnerships. Questions and answers. Resources mentioned: Pronto Resource Kit: 6 Steps To Build a Successful Partner Strategy Thank you to our amazing podcast team at Content Allies. Want to launch your own B2B revenue-generating podcasts? Contact them at https://ContentAllies.com.
About the Episode Another natural, authentic and insightful conversation on this week's podcast episode. Our host, Kellie Lucas, chats with Kristi Faltorusso about empowered accountability, servant leadership, working in trusted partnerships with mutual respect alongside our people as well as our customers. They talk about the power and importance of our words and actions, as leaders, as every experience provides the basis for learned behaviour, for someone out there, even if you don't realise they are taking notice. They talk about being in the people business, doing good work for real people. As Kristi says: Being in the people business is how you drive a business. We couldn't agree more Kristi! The best thing about this epsiode? They had plenty of laughs and shared words of affirmation sprinkled in amongst the wisdom... Take a listen and let us know your thoughts on the topics discussed and insights shared. About Kristi Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she's helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi has led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud and IntelliShift and has supported customers of all sizes. Currently, she is the VP of Customer Success at ClientSuccess, a leading Customer Success Management solution, where she leads Customer Success, Technical Support and Consulting. In addition, Kristi is also the Founder of CS Real Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more. How to connect with Kristi and their initiatives LinkedIn: Kristi Faltorusso Website: Keeping CS Simple
Welcome to Season 4 of the Nonconformist Innovation Podcast with Steve Tout. Subscribe and listen to episodes from the first three seasons at NonconformistInnovation.com or wherever you play podcasts. Thanks to Season 4 sponsors, BetterCloud and Secuvy.
Tommy Donnelly is the CIO of BetterCloud and a thought leader for the future of digital transformation in cybersecurity. He offers a unique blend of experience in infrastructure, security, privacy, compliance, and technical strategy in a SaaS environment. Previously, Tommy was the Senior Vice President of Global Security and Information Productivity at Bullhorn and the Chief Information Officer at Peoplenet. In this episode… Watching your company grow is exciting. But as departments and clientele expand, how do you make sure your data remains secure? Many companies are unaware of just how many applications their company is using as it grows. The HR department downloads an application, then the marketing and financial departments download a few more, and so on. Pretty soon, there are hundreds of applications storing sensitive data floating around the company — and you don't know how to secure them. So, how do you start reigning in these applications to keep data safe? In this episode of She Said Privacy/He Said Security, co-hosts Justin and Jodi Daniels sit down with Tommy Donnelly, CIO at BetterCloud, to discuss how companies can keep their data safe in the cloud. Tommy talks about the privacy and security risks of the cloud, the best ways to consolidate your company's data for security purposes, and how BetterCloud can help manage privacy and security across multiple applications.
In this week's episode, BetterCloud's CEO David Politis and Braze's Co-founder and CTO Jon Hyman discuss the journey that led Jon to become Braze's Co-founder and CTO (1:15, how IT can ensure that it's aligned with stakeholders across the company (8:06), the challenge of selecting the right technologies for your organization (17:55), and why Jon is excited about the future of digital whiteboarding tools over the next 10 years (29:32).
Justin Dean BetterCloud CEO David Politis talks with Justin Dean, CIO and CTO at Weedmaps. Dean discusses the journey that led him to his current hybrid role (1:16), the challenge of identifying the right internal tools while also creating best-in-class products for customers (20:10), how he views IT as an enabler of the entire business (27:28), and the advice he'd give to anyone beginning their career in IT (40:23). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
In our latest podcast episode, we spoke with Lorinda Brandon, VP of Engineering at BetterCloud. At BetterCloud, their core strength focuses on consuming APIs and interacting with various API providers. This requires an immense amount of adaptability and customization to the way her team works. Each API provider is unique in consuming APIs, processing documentation, and working alongside Developer Relations (DevRel). We chatted with Lorinda about what it's like to be on the receiving end of developers' API programs and the benefits and drawbacks she often sees.Do you have a question you'd like answered, or a topic you want to see in a future episode? Let us know here:https://stoplight.io/question/
BetterCloud CEO David Politis talks with Ben Silber, VP of Information Technology and Security at 605. Silber reflects on his journey into executive leadership (4:15), how he finds the “low hanging fruit” that enables his teams to be more strategic (10:14), how he relies heavily on automation to deliver a best-in-class employee experience (17:43), and his predictions for the future of workplace technology (28:51). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
BetterCloud CEO David Politis talks with Johan Dowdy, Global Head of IT and IT Security at Asana. Dowdy discusses the biggest changes in IT he's seen over the last few years (3:06), how IT can build trust with stakeholders across the entire org (9:10), the traits he looks for when he builds IT teams (13:12), how he chooses which SaaS applications are available to employees (21:13), and some of his predictions for the future of work and IT (37:35). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
In today's episode, we catch up with USA-based Salesforce Recruiter, Christopher Hopper, and Matt Hollingshead, Director of Business Systems for BetterCloud, to cover a wide range of topics around Salesforce interviews. We dive into discussion around whether a short interview is a bad sign, how the interview process differs for contract roles, and the gold standard for feedback. They share tips on creating a portfolio to demonstrate your abilities, and pieces of advice for hiring managers and candidates alike. This is Part 2 of the chat, and if you missed Part 1, make sure you go back and have a listen. We regularly catch up with Chris on the podcast, as he's a popular voice with our listeners. There are several previous episodes that we have recorded at past Dreamforce events and throughout the year with him, including candid chats, predictions and observations. If you've missed any of these, then head back through the show to catch up on what you missed. Chris comes from a technical background himself which gives him a unique insight, and he's a valuable voice and content creator to follow on social media. You can find him on LinkedIn, or visit his website for articles, videos, and information. Matt has successfully hired over 1000 candidates throughout his career and so is an experienced and knowledgeable hiring manager to glean insight from on the topic of interviews. He has some refreshing approaches to recruitment and so make sure you're also following him on LinkedIn. We hope you enjoy the insights!
In today's episode, we catch up with USA-based Salesforce Recruiter, Christopher Hopper and Matt Hollingshead, Director of Business Systems for BetterCloud, to cover a wide range of topics around Salesforce interviews. We dive into discussion around how interview questions are typically structured, the things that hiring managers are typically looking for, and whether this is always consistent. They share tips for how both candidates and hiring managers can best handle gaps in experience and the dreaded nerves. We also talk about how candidates can best prepare for interviews, and the knock on effect of when candidates renege on initial acceptance. This is Part 1 of the chat, and we have even more insights and truth bombs to share with you in Part 2, next week. We regularly catch up with Chris on the podcast, as he's a popular voice with our listeners. There are several previous episodes that we have recorded at past Dreamforce events and throughout the year with him, including candid chats, predictions and observations. If you've missed any of these, then head back through the show to catch up on what you missed. Chris comes from a technical background himself which gives him a unique insight, and he's a valuable voice and content creator to follow on social media. You can find him on LinkedIn, or visit his website for articles, videos, and information. Matt has successfully hired over 1000 candidates throughout his career and so is an experienced and knowledgeable hiring manager to glean insight from on the topic of interviews. He has some refreshing approaches to recruitment and so make sure you're also following him on LinkedIn. Additionally, we'd like to thank our episode sponsors, Form Assembly for their support in bringing you this episode. Form building can be a tedious and complex process when collecting loads of data for enterprises. Solve this issue with ease through FormAssembly, an all-in-one secure web form builder with a robust Salesforce integration. This seamless web to lead form building connection boasts features including sophisticated data collection, the option to pre-fill forms, create and update records, and more! Their advanced compliance standards offer prime solutions for companies in the government, finserv, healthcare, nonprofit, and higher education spaces. What else? Their soon-to-come feature, FormAssembly Workflow, is built to streamline processes for any organization. Visit www.formassembly.com/talenthub to find out why FormAssembly is the #1 Enterprise form building platform for Salesforce and how it can be customized to fit the needs of your company! Enjoy the chat!
BetterCloud CEO David Politis talks with Matt Diamond, CIO at Secureworks. Diamond shares how he got the organization to support a digital transformation (6:27), how he honed his skills to be able to do his job today (13:34), how he navigated his career opportunities and ultimately moved into executive leadership (15:33), and how IT automation dramatically improved the speed at which his team can respond to tickets successfully (18:28). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
On this episode of the Humans of DevOps, Jason Baum is joined by Stephen Dick, VP of site reliability engineering at BetterCloud. They discuss dad jokes, getting his first big break on the international IT scene at SAP, leading as an introvert, intrinsic curiosity, the power of listening plus way more! Stephen is an Irish native and Tech executive who has been living in Silicon Valley, California for the last 10 years. He's the proud holder of multiple ‘Dad joke awards' and keeps his wife, 2 kids entertained with a stream of really really awesome jokes. He has over 20 years of technology industry experience and he serves as the President of our inaugural Silicon Valley chapter of DevOps Institute and is the Vice President of Site Reliability Engineering at BetterCloud. Want access to more content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional member of DevOps Institute. Engage in one of the fastest-growing DevOps communities today! Get started for free: https://www.devopsinstitute.com/membership/ Use promo code HODPOD21 at this link for 20% off your Premium Membership.
BetterCloud CEO David Politis talks with Mindy Lieberman, VP of Enterprise Systems at Peloton. Lieberman reflects on why she shifted from academics to IT (2:29), what's changed most about the role of IT since she began her career (8:00), where and how she finds candidates for her team (14:38), why “success” means that IT should be invisible (20:09), and how IT should be a partner to the entire business (29:46). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
BetterCloud CEO David Politis talks with Craig Holland, a widely respected security and infrastructure executive and thought leader. Holland shares how he has stayed ahead of the curve with SaaS (6:05), how he ensures that his work is aligned with revenue-driving initiatives (23:56), his views on the future of SaaS (32:50), and the advice he'd give to his younger self (38:48). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
Today's Leadership Conversation features ORBIE Winner: Edwin Marcial, founding CTO of Intercontinental Exchange, owner of the New York Stock Exchange, now a tech investor and host of Techrides, and Frank Bell, Founder of InspireCIOEdwin led the technology success of ICE as it grew from a six person startup to over a 20 billion dollar public company, leading a team of 350 developers and technologists. Using experience gained at ICE, he advises, invests in, and helps early-stage software companies including Rigor, SwatchPop, InstaStaff, BetterCloud, and SnapNurse.Techrides is a video series featuring interviews with CEOs, Founders, Tech Leaders and innovators all while riding in cool cars. Smart People, Sweet Rides. So enjoy today's “on the road” episode of Leadership Unscripted - Techrides edition, as we catch up with Edwin Marcial and Frank Bell.
BetterCloud CEO David Politis talks with Eric Tan, CIO at Coupa. Tan shares his thoughts on the evolution of IT (6:09), how he prioritizes his work based on larger business needs (10:58), why the most stubborn legacy companies have been forced to embrace SaaS (28:22), and his advice for IT automation at scale (37:16). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
BetterCloud CEO David Politis talks with Van Richardson, Head of Information Technology at iManage. Richardson reflected on how drastically the technology at our fingertips has shifted (3:01), how he builds a high-performing IT organization, (11:40), what has changed for his team since the beginning of the pandemic (15:50), and how IT (and automation) impacts every interaction across an organization (25:15). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
BetterCloud CEO David Politis talks with Tim Maffei, Vice President of Information Technology at EVERFI. Maffei shared how SaaS made it “unnervingly” easy to go remote at the beginning of the pandemic (5:12), how drastically IT has changed since he began his career (11:55), how IT's role can (and should) impact the entire business (21:46), and how he approaches IT automation (39:44). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
Today we are so excited to share a conversation with Maxim Fedorov, who is the Core Infrastructure Lead at communications giant, WhatsApp! In our chat, Maxim offers such interesting insight and wisdom from a long career in the space, focusing on Erlang and why he views it as such a powerful language for the work at WhatsApp. We also get some backstory from Maxim, looking at his first experiences with computers, his educational background, and some of the work he did leading up to his current position. Our guest does a great job of sharing his thoughts on what he sees as a lack of magic within the Erlang language, why he prefers this, and how the company has managed to scale in such a major way over the past years. We also deal with some more general questions, weighing functional languages against object-oriented ones, useful resource recommendations, and a whole lot more! We finish off this episode with a mini-interview with David Hardwick, who is the current Vice President of Engineering at STORD, so make sure to stay tuned until the end for that! Key Points From This Episode: The beginnings of Maxim's interest in computer science and software development. How Maxim transitioned into the network security field. Maxim's experience with timezones and how this is approached for an app like WhatsApp. Thoughts on why WhatsApp is so popular outside of the United States. How Erlang is used at WhatsApp to power messaging. Probable reasons that Erlang was selected as the language for WhatsApp. Outages and downtime; what constitutes a serious issue for WhatsApp user experience. The massive growth that WhatsApp has seen and how their approach to scaling has evolved. Characteristics of Erlang that make it so well suited to WhatsApp's needs; simplicity and reliability. Maxim's perspective on the issues around programmer education and their results. Functional languages versus object-oriented programming; Maxim's thoughts on strengths and weaknesses. Why Maxim views Erlang as not containing or performing anything magical. Maxim's recommendations for resources when getting started in Erlang! Looking back at Maxim's experiences of tertiary education and the thesis he produced. The scaling of the WhatsApp server; the project that Maxim is most proud of! Maxim's love for motorcycles and bicycles and how these grew out of initial conveniences. Today's mini-feature interview with David Hardwick, VP of Engineering at STORD. Links Mentioned in Today's Episode: SmartLogic — https://smartlogic.io/ Maxim Fedorov: https://au.linkedin.com/in/maxim-fedorov-14a570b Electronika MK-61 — https://en.wikipedia.org/wiki/ElektronikaMK-52 Brian Acton — https://www.forbes.com/profile/brian-acton/ Learn You Some Erlang — https://learnyousomeerlang.com/ Adopting Erlang — https://github.com/adoptingerlang Joe Armstrong Thesis — https://erlang.org/download/armstrongthesis2003.pdf The BEAM Book— https://github.com/happi/theBeamBook ejabberd — https://www.ejabberd.im/ Will Cathcart Tweet — https://twitter.com/wcathcart/status/1385253969522413568 Clarke's three laws — https://en.wikipedia.org/wiki/Clarke%27sthree_laws Lukas Larson — https://twitter.com/garazdawi Erlang OTP — https://github.com/erlang/otp/blob/master/lib/kernel/src/pg.erl David Hardwick — https://www.linkedin.com/in/davidhardwick STORD — https://www.stord.com/ BetterCloud — http://www.bettercloud.com/ Special Guest: Maxim Fedorov.
BetterCloud CEO David Politis talks with Rick Heil, Vice President of Technology at MERGE. They talk about how his drive-time radio and Apple Retail experience helped him land his first job in IT (3:15), the challenges of acquiring a company and moving from O365 to Google Workspace during the pandemic (22:16), and how much SaaS has changed things in the years since Heil ran a mail server on a single Mac Pro (38:15). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
Kristi Faltorusso is the VP of Customer Success at ClientSuccess where she is helping to shape the direction of customer success. Kristi is also a founding member of Gain, Grow, and Retain, advisor to numerous organizations and software companies, plus a top 25 customer success influencer. Prior to all of this, Kristi built and ran customer success organizations at the director and VP levels at software companies like BetterCloud, Sisense, and BrightEdge. She is also starting her own firm, CS Real Simple. Kristi recently published a blog post and some playbooks around the idea of up-leveling your customer relationships with something she calls a "Partnership Kick-Off Meeting." We talked about her partnership kick-off philosophy, the 3 steps to a creating a partner kick off, and the 5 elements of running a successful partnership kick-off meeting. More about Kristi:Her Partnership Kick-Off Meeting Blog: https://www.clientsuccess.com/blog/so-long-onboarding-kickoff-its-all-about-the-partnership-from-now-on/On Linkedin: https://www.linkedin.com/in/kristiserrano/CS Real Simple: https://www.linkedin.com/company/cs-real-simple/ Get on the email list at helpingsells.substack.com
BetterCloud CEO David Politis talks with Marques Stewart, vice president of technology at Achievement First. They talk about how Stewart interviewed for and landed his first job in IT over Skype before remote work dominated the world (4:06), the unique challenges of reimagining the school experience during the pandemic (10:26), and how automation enables his team to deliver a best-in-class experience to a network of over 15,000 students (32:39). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
Rich Gall (@richggall) and Jennifer Riggins (@jkriggins) talk to Lorinda Brandon and Mike Amundsen about APIs and the evolution of the tech industry in the last 30 years in a very special episode - the first to feature two guests. We discussed issues of equality in the industry, in particular how 'women in tech' has emerged only in recent years - Lorinda offers her perspective on what it was like working as a woman in tech in the eighties, and also explains what frustrates her about the way we talk about toxicity in the industry today. We also talked storytelling, and how the stories we tell about technology - and the way we explain technologies - have moved from the purely technical to the user-centric. In the context of APIs, Lorinda and Mike explain, this is particularly important, as it demonstrates not only their ubiquity but also the fact that they are things for which the value is today obvious to many. It wasn't always that way - Lorinda and Mike undoubtedly played a huge role in getting us to where we are now. The episode also looks at the nature of the information ecosystem, and how established experts like Mike and Lorinda transfer and share their knowledge. For Mike this is often about presenting and narrativising problems in books: for Lorinda it's about building relationships with teams in a way that allows her to guide people, to support them to uncover their own solutions. Not only was this a wide-ranging conversation, it was also exceptionally fun, so thanks to Lorinda and Mike. Enjoy!Follow Lorinda Brandon on Twitter: @lindybrandonFollow Mike Amundsen on Twitter: @mamundRead Mike's takes on the MuleSoft blogLearn more about BetterCloud
BetterCloud CEO David Politis talks with Colin McCarthy, Vice President of Global IT at Essence. They talk about how SaaS enabled the organization to transition to remote work during the pandemic (10:50), how McCarthy ensures that IT's goals tie to broader business goals (20:30), and why McCarthy believes that future IT job candidates will want to know about your SaaS stack (28:01). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
On the first episode of his new podcast, David Politis talks with Tommy Donnelly, Chief Information Officer at BetterCloud. They talk about Donnelly's career growth and how he almost automated himself out of a job (2:28), how to build an ecosystem that supports a variety of apps and enables IT to manage them in one place (10:48), and why Donnelly's top priorities are taking automation to the next level and making data even more accessible to employees (19:06). To learn more about how BetterCloud can help you discover, manage, and secure your SaaS apps, please visit www.bettercloud.com. To learn more about SaaSOps, please visit www.saasops.com.
HEADCOUNT PLANNING FOR HYPERGROWTH When you are working TA in a rapidly scaling business, business as usual won't suffice because nothing at all is usual about the circumstances you're in. As the recruiter / Head of TA (guess what, at early stage chances are, you are both!) the founding team is going to look at you to make it happen for the business. - What roles to hire first at Seed, Serie A, Serie B? - How to prioritise, based on need for business or difficulty in hiring? - How to ensure diversity & inclusion when the pressure is to hire today and yesterday? - How to keep track of all of this, what are tools we can use to manage & report? - What are the essential tools TA needs to use? - When do we expand the TA team? - How do we structure it? We're with Matthias Schmeißer, Director of Talent (Beamery), Robert Krzyzaniak, Head of Talent (Taxfix) and Sanne Goslinga, Director of Talent (Marathon VC) Ep115 is sponsored by our buddies Charthop. ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that's visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. Head to the ChartHop website to learn more!
Learn how BetterCloud shifted the conversation of API discovery, management, and security of SaaS operations, which resulted in Gartner creating an entirely new category called - SaaS Management Platform (SMP).
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud. In this episode, we talk to Kristi about her kickoff model. She covers the following topics: Complexities with implementations that include a hardware component What got her thinking about the Partnership Kickoff Model What the Partnership Kickoff Model is about Managing expectations with executive stakeholders of an implementation project … and more.
Miguel Armaza sits down with Alison Lange Engel, Venture Partner at Greycroft, a leading venture capital firm focused on investments in the Internet and mobile markets, with offices in New York City and LA. Greycroft manages over $2 billion and has made over 200 investments, including some leading fintech companies like Acorns, Venmo, Flutterwave, and Public. Alison works across the Greycroft portfolio, advising companies on go-to-market strategy, execution, and sourcing new investments. She’s also a proud MBA alum from our very own Wharton School. We discuss - Her operator background at companies like LinkedIn, Microsoft and Stripe - A deep dive into her experience as Head of Marketing at Stripe - Transitioning to the investing side - Greycroft’s story, investment thesis, and what defines their portfolio companies - Why Alison and Greycroft are bullish on the future of consumer fintech - Inside stories on fast-growing portfolio companies - And a lot more! Alison Lange Engel Alison Lange Engel is a Venture Partner at Greycroft. She works across the Greycroft portfolio, advising companies on go-to-market strategy and execution and sourcing new investments. Alison has 20+ years of experience leading, structuring, and scaling high growth businesses. She’s managed teams throughout North America, Europe, Brazil, and Asia. Prior to Greycroft, Alison was the first CMO at Stripe and worked to establish the marketing function, scaling the team 5x in one year and driving quantified growth. Prior to Stripe, Alison was a Vice President of Marketing at LinkedIn. In her 6 years at LinkedIn, she had a broad impact on LinkedIn’s advertising business strategy and execution, with overall company revenue growing from $200MM at IPO in 2011 to $5Bn+ today. Alison’s early career in technology started with the sale of Massive Incorporated, a venture-backed video game advertising business, to Microsoft in 2006. She held marketing leadership roles at Microsoft Advertising for 3 years. Prior to her career in technology, Alison was an investment banker at Goldman Sachs, focused on Media, Entertainment and Consumer sectors. Her media background includes HBO and the CBS Television Network, where she held sales and programming roles. Alison has a BA from UCLA and an MBA from The Wharton School. About Greycroft Greycroft is a seed-to-growth venture capital firm that partners with exceptional entrepreneurs to build transformative companies. The firm has deep experience in both consumer and enterprise technology, with a portfolio that spans the globe. Greycroft values building enduring relationships with founders and understands that they want more from investors than just capital. Greycroft has raised $2 billion in commitments and has over 200 active investments. The portfolio includes Acorns, Anine Bing, App Annie, Axios, Bird, BetterCloud, Braintree, Bright Health, Buddy Media, Bumble, Flutterwave, Goop, Happiest Baby, Huffington Post, Icertis, Lightricks, Maker Studios, Medly, Openpath, Scopely, SEMrush, Shipt, TheRealReal, Thrive Market, Trunk Club, Venmo, and Yeahka. For more FinTech insights, follow us below: Medium: medium.com/wharton-fintech WFT Twitter: twitter.com/whartonfintech Miguel's Twitter: twitter.com/MiguelArmaza Miguel's Substack: https://bit.ly/3jWIpqp
Dennis Irizarry is the IT specialist at BetterCloud. Dennis has been working in tech for 12 years. Ryan and Dennis discuss how to use technology to help better the customer experience through different tools, automation, and creating better work flows.Listen to this episode of Where's the Any Key? to hear what techniques and tactics Dennis Irizarry uses in his organization to provide the best experience for his customers.
Chris Jones is the CRO of BetterCloud, a SaaSOps platform that enables IT professionals to discover, manage, and secure the growing stack of SaaS applications in the digital workplace. In this episode, learn what it’s like to lead remote sales teams during times of uncertainty. Shawn Fowler, VP of Sales Enablement at SalesLoft, joins as guest host. Jeremey, Shawn, and Chris also talk about value selling and the evolution of the sales enablement role. Visit SalesLoft.com for show notes and insights from this episode.
Woah...the big 6-0! As always we have another great show lined up for you all. Enjoy!Manuel agrees that finding diverse talent in tech is a challenge, but it is one that companies must take full front and approach using different strategies. He agrees that dropping a CS degree requirement for software roles makes a lot of sense. At the end of the day companies need engineers that can get the job done. How or where they learned the skills necessary to do the job should not be that important. Manuel also believes that the apprenticeship pattern could work in the tech space as a way to break barriers into the industry. To retain diverse staff, he thinks that the workplace should foster a sense of community. Make a clear statement that the executive/leadership team supports and is involved in programs that promote inclusion. Then encourage grassroots teams or ERGs that are created organically to further build employee relationships.Manuel Martinez-Herrera is the General Counsel at BetterCloud, a B2B SAS company that specializes in SAS Ops. He has experience working in the legal departments of both tech and non-tech companies. Manuel is passionate about being involved in workplace diversity programs. He is leading a diversity council at BetterCloud and was involved with diversity initiatives at his previous employer, Namely. Manuel Martinez-Herrera: https://www.linkedin.com/in/manuel-martinez-herrera-71a2a763BetterCloud: https://www.bettercloud.comAltitude Conference: https://altitude.bettercloud.comMore episodes of the SnackWalls Podcast: http://podcast.snackwalls.comSnackWalls is powered by San Diego Code School: https://sdcs.ioPlease share like and subscribe for more reach
Why do some companies become great and others disappear? Short answer: execution. In this one we talk to David Politis, founder and chief executive of BetterCloud, about how execution, not vision, is the one thing that keeps a company from failing. ------- Join me for weekly special LinkedInLive sessions where I interview your favorite guests like Pat Lencioni, Seth Godin, Whitney Johnson, and Kim Scott — LIVE. Here's the one-click invite: https://evt.mx/mSGV4Ka8
In this episode, I speak with Victoria Raines, who stated in Sales and moved to Sales Enablement. Working for IT organizations like VMware, Mulesoft, Yext, and most recently with BetterCloud, Victoria shares her experiences and how she helped Sales perfect their messaging to IT professionals.
In this episode, I speak with Tiffany Cordero, who worked at BetterCloud as an ADR. Her background as a writer, artist, and marketer have allowed her to speak with people from all walks of life, crafting and telling stories that help her relate to others.
David Politis is the Founder & CEO @ BetterCloud, the company that helps IT discover, manage and secure the digital workplace. To date, David has raised over $186M in funding with BetterCloud from the likes of Accel, Warburg Pincus, Greycroft, Flybridge and Dropbox to name a few. Before founding BetterCloud, David was an early employee of Cloud Sherpas (acquired by Accenture), where he led the company to become the leading cloud services partner to SMB worldwide. Prior to Cloud Sherpas, David was a founding employee and General Manager of Vocalocity (acquired by Vonage), which he grew into one of the top providers of cloud PBX technology. In Today’s Episode We Discuss: How David made his way into the world of SaaS and came to found BetterCloud? How has David seen the rate of cloud adoption within enterprise over the last 5 years? Has it been faster or slower than he thought? People often suggest operators are suited to certain stages of a company lifecycle, does David agree with this? What are the leading indicators an individual is struggling to scale? How does one communicate that to them effectively? How does David think about the decision to move an individual to another role vs release them? What does radical transparency really mean to David? How does the ability to have radical transparency within your org change when the org is 10 people vs 100 people? What are the biggest challenges of scaling transparency? From a meeting structure view, what can leaders do to encourage transparency? How does David feel about the method of OKR setting? How has his mindset changed towards OKRs? What does the decision-making process look like for deciding which OKRs to focus on? What OKRs do they focus on at BetterCloud? How does one know when they need to change their OKRs? David’s 60 Second SaaStr: What would David most like to change in the world of SaaS? How has David seen himself emerge and develop as a leader? What is the biggest challenge of David’s role within BetterCloud today? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr David Politis
Our inaugural episode features April Lentini, a Product Content Strategist. April helps me understand what her role was at BetterCloud, who Product Content Strategists work with and the surprising number of diverse talents they need to be successful. As mentioned at the end of the podcast, April is looking for her next role. For more information about April, check out her LinkedIn page here.
In this episode we are talking about the upcoming Next Venture Pitch event on April 7, 2020 in Greenville, SC. Now in its fifth year, the event draws top principal VCs, angel investors, and community leaders to hear pitches from entrepreneurs and innovators. The focus this year is presenting CEOs who have scaled their businesses as they offer a path forward in fireside chats, CEO workshops, keynote speakers, and more. The event regularly sells out, and we think that after you listen to this episode you will want tickets of your own. Our Guest for this episode is C. Alex Estevez C. Alex Estevez is a Venture Partner with Accel Partners, a global leader in venture capital with past investments in top companies such as Atlassian, Dropbox, Facebook, Jet.com, Lynda.com, Qualtrics, Slack, Squarespace and Spotify. As Venture Partner, Mr. Estevez helps existing portfolio companies based outside of Silicon Valley with their growth opportunities and scale challenges. Mr. Estevez is also a personal investor in leading U.S. software companies based outside of Silicon Valley, including BetterCloud, FullStory, Pindrop and UIPath. He is a former CFO of Atlassian, former CFO at BigFix, and former CFO & President of Datastream. Links we talk about in the episode: Next Venture Pitch - April 7 2020 in Greenville, SC Your hosts for this episode: Phil Yanov is the Founder and Lead Community Organizer of Tech After Five. Scott Pfeiffer helps entrepreneurs succeed and partnerships thrive @ Mind Your Own Business. --- Send in a voice message: https://anchor.fm/techafterfive/message
Ben Howard has been in the Google ecosystem in various capacities for 6 years, and has a 360-degree perspective few people do: first at BetterCloud as an ISV, then within a Google Cloud consultancy, and now with Google running partner sales strategies and go to market. What is the value proposition partners need to bring to customers, and to Google Cloud in Corporate, Enterprise, and Select customers? Tune in to hear what changes he's seen in the past 6 years, specifically in the Thomas Kurian era, and how the vertical strategy is the next evolution and maturity in Google Cloud GTM motion. Host: Tony Safoian Guest: Ben Howard Connect on Twitter: https://www.twitter.com/cloudnclear https://www.twitter.com/SADA https://www.twitter.com/Safoian Connect on LinkedIn: https://www.linkedin.com/company/sada/ https://www.linkedin.com/in/safoian/ https://www.linkedin.com/in/ben-howard-55584b54/ To learn more, visit SADA.com.
Today's interview is with David Politis, who is founder and CEO of BetterCloud, which provides critical insights, automated management, and intelligent data security for cloud office platforms. David joins me today to talk about proactive customer service, putting it into practice, how they make it work for their company and how it is allowing to differentiate themselves from their competition. This interview follows on from my recent interview – Innovation, customer experience and co-design partnerships with your customers – Interview with Gary Miles of Amdocs – and is number 156 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Today's interview is with Michael Sharkey, Co-founder & CEO, and Guy Marion, CMO, of Autopilot, a Saas company that provides easy and visual marketing software for automating the customer journey. Michael and Guy join me today to talk about what they are doing, how they are working on creating customer journeys and creating unique marketing experiences that don't feel like marketing and the impact of this type of approach on customer engagement and customer experience. This interview follows on from my recent interview – What you do when proactive customer service is in your DNA – Interview with David Politis of BetterCloud – and is number 157 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers. NOTE: The audio from Michael and Guy is a little jumpy in places but it is still ok to listen to. The vagaries of technology and telephone line connections! Apologies.
Why do some companies become great and others disappear? Short answer: execution. In this one we talk to David Politis, founder and chief executive of BetterCloud, about how execution, not vision, is the one thing that keeps a company from failing.
Everything changes when everything changes - so how the hell do you navigate the changing change? In customer success there are varying speeds at which change is occurring. Whether you're moving your Solutions Engineers to your Customer Success Organization (nice call out in the episode, Dave!), building a consulting arm or solidifying the strategic long term direction of your customer success managers or anything/everything in between there's likely a lot going on in your world. So how do you realize the desired state from all of your changes? I sat down with two colossal voices in the field, Dave Duke (Co-Founder & Chief Customer Officer at MetaCX) and Kristi Faltorusso (Vice President of Customer Success at BetterCloud) to learn how change has played a role in their successes. Below are the guiding questions that shaped the discussion. How do you prioritize tactical short term needs while balancing a long term strategy? How would you advise other customer success leaders on how to best prevent analysis paralysis when looking to data to inform your decisions? Do you think customer success organizations are being thoughtful around initiative fatigue? (K)How are you successfully navigating change? What has been your biggest surprise regarding decision making and change in your customer success careers?
Sources name a Shi’ite militia aligned with Iran as one target of last week’s US cyberattacks. Myanmar shuts down mobile networks in its Rakhine province, where the Buddhist insurgents of the Arakan Army have been using Facebook for coordination and inspiration. A major spam campaign is distributing LokiBot and NanoCore. Finite State finds bugs in Huawei gear. Election security notes. And paying the ransom to ransomware extortionists. David Dufour from Webroot on the different trends they are tracking in Europe vs. the US. Guest is David Politis from BetterCloud with a warning about information sprawl. For links to all of today's stories check our our CyberWire daily news brief: https://thecyberwire.com/issues/issues2019/June/CyberWire_2019_06_26.html Support our show
Now that we’ve addressed mobility and cloud identity, it’s time manage settings within SaaS apps.
Now that we’ve addressed mobility and cloud identity, it’s time manage settings within SaaS apps.
This week on the If You Market podcast we talk with Meaghan Sullivan, Senior Customer Marketing Manager at BetterCloud, about Customer Advocacy and why it's always a good idea. Meaghan Sullivan started her career off in Sales operations and Inside sales at NetApp and Cloudera. Her years in sales taught her the importance of building relationships with her customers that go beyond closing the sale and hitting her numbers. She later transitioned into Customer Marketing and Advocacy where the emphasis is on the customer (customer community, sharing the customers’ success and story) as a way of validating solutions, products, and services. Meaghan is currently the Senior Customer Marketing Manager at BetterCloud. Here she focuses on putting the customer in the spotlight and working with the sales organization in order to enable the customer to be successful and celebrate their success with the marketplace. #ifyoumarket
In the customer success space, the Customer Success formula coined or at least heavily championed by GainSight (CX+CO=CS) has gained a lot of traction over the past year. Despite the growing popularity, I've been shocked to see the many liberal interpretations of both CX and CO. In my opinion, there's one Customer Success leader who seems to have a firm understanding of these components both equally in theory and in practice. It's difficult to execute on both theoretical and practical terms and I argue that it takes a real Customer Success visionary to be able to mange the two effectively.Which brings me to today's guest, Kristi Faltorusso, Vice President of Customer Success at BetterCloud. For those of you in the Customer Success world, you know that Kristi's name is among the most prominent and influential minds in the field. This episode lends a refreshingly open dialogue around Kristi's tactics and strategies as a VP of Customer Success and how she and BetterCloud embrace Customer Success as thoughtful and methodical execution of Customer Experience and Customer Outcomes.
What happens when you release a new product, and none of your customers seem to care? That's what happened to David Politis. He started BetterCloud in 2011, and its simple product was a big hit. But David thought he could go bigger, creating a product that would help companies was a wide variety of their cloud computing needs. So he poured a lot of money and time into building this new product, launched it with great expectations, and... nobody was buying. Panic ensued. His staff began pointing fingers. And David wouldn't come to really understand the problem until he left the office and started talking to customers. That's what changed everything.
How To Win The Uber Product Manager Case Study Podcast With BetterCloud PM by Product Gym
Kevin Skibbe is the VP of Engineering at BetterCloud where he is responsible for the day to day duties of the Development, Test Engineering, and Architecture teams. Kevin's passion is to continually bridge the gap between technology, business, customer, and partner teams. Before joining BetterCloud, Kevin held several positions as a software engineer and engineering leader. Kevin is a native Georgian and holds both an MS and BS in Computer Science from Columbus State University. Kevin on LinkedIn BetterCloud Learn how to scale your engineering team with TalentPath by Treehouse Twitter Instagram LinkedIn Facebook
Nkem Nwankwo, Senior Product Manager at BetterCloud, describes what he does to excel as a Product Manager. Nkem has over 5 years of experience as a PM. His educational background consists of a B.S. in Computer Science from Georgia Tech and MBA from Ross School of Business. Some of the areas that Nkem touches upon include: 1. What Nkem focuses on - Ruthless prioritization, Time Management, Stakeholder management, Personal management 2. For prioritization, Nkem uses a whiteboard that forces him to focus on only the most important items each day 3. How he comes to office 3 hours before everyone else to get work done 4. How he does not go for meetings unless explicitly asked to 5. How having an understanding of the informal networks in your organization can really help get things done - since a lot of this job requires influencing people 6. Communication - bad news should flow faster in an organization than good news 7. Staying up to date with the industry and exposing himself to new ideas through reading and listening to podcasts 8. Mistakes Nkem sees business school candidates make when recruiting for PM roles 9. How you can add value in a variety of ways as a PM - being technical is not necessary. Eg: You can excel at communication and a thorough understanding of the user. Thank you for listening!! Follow the show on Twitter @LED_Curator Website www.learneducatediscover.com/ Like us on FaceBook at www.facebook.com/learneducatediscover/ Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321
BetterCloud closes 60M funding round, Fyde raises $3M in seed funding, WAF security startup Threat X Raises $8.2 Million, RSA acquires Fortscale, expands NetWitness SIEM Platform, and more on this episode on Business Security Weekly! Full Show Notes: https://wiki.securityweekly.com/BSWEpisode80 Visit http://securityweekly.com/category/ssw for all the latest episodes!
This week, Paul is joined by the Wizard of Entrepreneurship, Matt Alderman! In the Article Discussion, five techniques to nail the marketing aspect of your investor pitch, 18 things you need to know before you quit your job & launch your own startup, and more! In Tracking Security Innovation, BetterCloud closes $60M funding round, Fyde raises $3M in seed funding, RSA Acquires Fortscale, expands NetWitness SIEM Platform, and more on this episode of Business Security Weekly! Full Show Notes: https://wiki.securityweekly.com/BSWEpisode80 Visit https://www.securityweekly.com/bsw for all the latest episodes!
BetterCloud closes 60M funding round, Fyde raises $3M in seed funding, WAF security startup Threat X Raises $8.2 Million, RSA acquires Fortscale, expands NetWitness SIEM Platform, and more on this episode on Business Security Weekly! Full Show Notes: https://wiki.securityweekly.com/BSWEpisode80 Visit http://securityweekly.com/category/ssw for all the latest episodes!
This week, Paul is joined by the Wizard of Entrepreneurship, Matt Alderman! In the Article Discussion, five techniques to nail the marketing aspect of your investor pitch, 18 things you need to know before you quit your job & launch your own startup, and more! In Tracking Security Innovation, BetterCloud closes $60M funding round, Fyde raises $3M in seed funding, RSA Acquires Fortscale, expands NetWitness SIEM Platform, and more on this episode of Business Security Weekly! Full Show Notes: https://wiki.securityweekly.com/BSWEpisode80 Visit https://www.securityweekly.com/bsw for all the latest episodes!
Michael, who has a long history in both Support and Customer Success, shares how Success and Support can team up to provide an amazing experience to customers.
The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch
David Politis is the Founder & CEO @ Bettercloud, the first ever unified SaaS management platform. Bettercloud have raised over $40m in funding from some of today's best investors including past guests from Accel, Greycroft Partners and Flybridge Partners, just to name a few. Before founding BetterCloud, David was an early employee of Cloud Sherpas (acquired by Accenture [NYSE: ACN]) where David led Cloud Sherpas to become the leading Google Apps services provider and reseller to SMBs worldwide. Prior to Cloud Sherpas, David was the founding employee and General Manager of Vocalocity (acquired by Vonage [NYSE: VG]), which he grew into one of the top providers of cloud PBX technology. In Today’s Episode You Will Learn: 1.) How Dave came to found Bettercloud? What was the a-ha moment for him? 2.) Why does David like to invest in everything but perks? What are the challenges of incentivising a team with Perks? What are the alternatives? 3.) What are the limits to transparency? Can there ever be too much transparency? How do you engender a culture of radical transparency within the workforce? 4.) How was the fundraising process for David? how did it alter and develop with every round? What did he do well and what would he improve upon? 5.) How can founders optimise the on boarding process for new hires? What is fundamental? What are the common mistakes and how can this be hacked for success? Items Mentioned In Today’s Show: David's Fave Blog: Recode David's Fave Book: Banker To The Poor As always you can follow Harry, The Twenty Minute VC and David on Twitter here! Likewise, you can follow Harry on Snapchat here for mojito madness and all things 20VC. Pearl believes the latest automotive technology should be available to every driver – whether it’s time for you to buy a new car or not. RearVision is our first step in driving this commitment forward. Pearl RearVision is the only wireless backup camera and alert system that installs in minutes and updates throughout its lifetime. Pearl literally takes less than 10minutes to install and is completely wireless because it’s solar powered. Since RearVision is software based, we’re able to push updates and new features over the Pearl App in the exact same way you receive updates for other apps on your phone. Pearl RearVision is perfect for anyone who wants to upgrade their car in minutes. Pearl RearVision is $499.99 and available at PearlAuto.com. It’s also available on Amazon and through Crutchfield. Xero is beautiful, easy-to- use online accounting software for small businesses. With Xero, you can easily manage your accounting anytime, anywhere from your computer or mobile device.When you add Xero to your small business you are able to: Send online invoices and get paid faster. Get an instant view of your cash flow. Track your payroll and keep tabs on your inventory. Partner with your accountant and bookkeeper in real time whenever you like. You can also customize your Xero experience with over five hundred business apps, including advanced solutions for point-of- sale, time tracking, ecommerce and more. Sign up for a free thirty-day trial at xero.com/20vc
This week, we welcome Naeem Ishaq, CFO of Boxed Wholesale, onto the show to discuss "SaaS Churn Management In Early-Stage Sales Orgs." Boxed Wholesale is an eCommerce company focused on delivering the "big box club" experience (bulk grocery a la Sam's Club or Costco) direct-to-consumer online. We recorded the session live at the Bowery Capital CFO Summit 2016, where Naeem joined us as a panelist on the topic of "Maximizing Customer Retention & Managing Churn" alongside Antonia Pitney (CFO of Handshake) and Bart Hacking (CFO of Bettercloud). In this podcast, Naeem discusses how he has tackled SaaS churn at his various roles, from Salesforce to Square. We also explore the churn issues any early stage founder or CXO should expect to face, and the various quantitative approaches one should use to best measure and manage retention. Naeem Ishaq has 15 years of experience as a finance and strategy professional in the tech industry, from Fortune 50 companies to early-stage startups. Prior to assuming his current role as CFO of Boxed Wholesale, he spent 4 years at Square, where he most recently served as the company's Head of Finance, Strategy & Risk. Before that position, Naeem spent nearly 5 years at Salesforce, ascending to Senior Director of Finance & Strategy. Naeem cut his teeth in finance at Intel where he spent 6 years, following a brief role at Chevron where he began his career. In addition, Naeem has also advised several startups along the way, including eero, a consumer electronics startup aiming to reinvent the home WiFi system. Having worked across many software business models at 5+ top-tier technology organizations, Naeem brings an excellent perspective on how to think about, measure and manage SaaS churn. Tune in now to hear his thoughts on how to stay ahead of churn and ensure the right people on your team become retention pros.
This week, we welcome Naeem Ishaq, CFO of Boxed Wholesale, onto the show to discuss "SaaS Churn Management In Early-Stage Sales Orgs." Boxed Wholesale is an eCommerce company focused on delivering the "big box club" experience (bulk grocery a la Sam's Club or Costco) direct-to-consumer online. We recorded the session live at the Bowery Capital CFO Summit 2016, where Naeem joined us as a panelist on the topic of "Maximizing Customer Retention & Managing Churn" alongside Antonia Pitney (CFO of Handshake) and Bart Hacking (CFO of Bettercloud). In this podcast, Naeem discusses how he has tackled SaaS churn at his various roles, from Salesforce to Square. We also explore the churn issues any early stage founder or CXO should expect to face, and the various quantitative approaches one should use to best measure and manage retention. Naeem Ishaq has 15 years of experience as a finance and strategy professional in the tech industry, from Fortune 50 companies to early-stage startups. Prior to assuming his current role as CFO of Boxed Wholesale, he spent 4 years at Square, where he most recently served as the company's Head of Finance, Strategy & Risk. Before that position, Naeem spent nearly 5 years at Salesforce, ascending to Senior Director of Finance & Strategy. Naeem cut his teeth in finance at Intel where he spent 6 years, following a brief role at Chevron where he began his career. In addition, Naeem has also advised several startups along the way, including eero, a consumer electronics startup aiming to reinvent the home WiFi system. Having worked across many software business models at 5+ top-tier technology organizations, Naeem brings an excellent perspective on how to think about, measure and manage SaaS churn. Tune in now to hear his thoughts on how to stay ahead of churn and ensure the right people on your team become retention pros.
Taylor Gould, the VP of Marketing at BetterCloud, joined us in the studio this week to discuss his strategies for optimizing email response rates in another episode of the Bowery Capital Startup Sales Podcast. BetterCloud is a provider of insights, management, and security for cloud office platforms including Google Apps and Office 365. Based in New York, the Company serves over 30MM users across over 50 organizations, and with ~$50MM in venture financing behind it, is on a growth tear. No doubt, Taylor's work to align BetterCloud's marketing and sales efforts has been a critical part of that success. So we're excited to have Taylor join us on the podcast to discuss how he, by putting a few critical tactics to work, has managed to increase his email response rates by more than 400%.
Taylor Gould, the VP of Marketing at BetterCloud, joined us in the studio this week to discuss his strategies for optimizing email response rates in another episode of the Bowery Capital Startup Sales Podcast. BetterCloud is a provider of insights, management, and security for cloud office platforms including Google Apps and Office 365. Based in New York, the Company serves over 30MM users across over 50 organizations, and with ~$50MM in venture financing behind it, is on a growth tear. No doubt, Taylor's work to align BetterCloud's marketing and sales efforts has been a critical part of that success. So we're excited to have Taylor join us on the podcast to discuss how he, by putting a few critical tactics to work, has managed to increase his email response rates by more than 400%.
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