Podcasts about it department

This episode is brought to you by Extreme Networks, the company radically improving customer experiences with AI-powered automation for networking.Extreme is driving the convergence of AI, networking, and security to transform the way businesses connect and protect their networks, delivering faster performance, stronger security, and a seamless user experience.   Visit https://www.extremenetworks.com/ to learn more. In this episode of Eye on AI, we sit down with Ivan Shkvarun, CEO of Social Links and founder of the Dark Side AI Initiative, to uncover how cybercriminals are leveraging generative AI to orchestrate fraud, deepfakes, and large-scale digital attacks—often with just a few lines of code.   Ivan shares how his team is building real-time OSINT (Open Source Intelligence) tools to help governments, enterprises, and law enforcement fight back. From dark web monitoring to ethical AI frameworks, we explore what it takes to protect the digital world from the next wave of AI-powered crime.   Whether you're in tech, cybersecurity, or policy—this conversation is a wake-up call. AGNTCY - Unlock agents at scale with an open Internet of Agents. Visit https://agntcy.org/ and add your support.   From cybersecurity to law enforcement — discover how Social Links brings the full potential of OSINT to your team at http://bit.ly/44sytzk Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) Preview  (02:11) Meet Ivan Shkvarun & Social Links (03:41) Launching the Dark Side AI Initiative (05:16) What OSINT Actually Means Today (08:39) How Law Enforcement Trace Digital Footprints (12:50) Connecting Surface Web to Darknet (16:12) OSINT Methodology in Action (20:23) Why Most Companies Waste Their Own Data (21:09) Cybersecurity Threats Beyond the IT Department (26:25) BrightSide AI vs. DarkSide AI (30:10) Should AI-Generated Content Be Labeled? (31:26) Why We Can't “Stop” AI (35:37) Why AI-Driven Fraud Is Exploding (41:39) The Reality of Criminal Syndicates

Marion County IT Director Drew Claseman discusses the county IT Department.

Navy Seal, Axe-o-Lyle, Roger Moore, and Artie Ficial need to sneak into the bank's IT Department in order to make their date with destiny – destiny named Clamgela!Abnimals Theme by Justin McElroy, Eric Near (https://bit.ly/ericnearmusic) and Jonathan Coulton (https://www.jonathancoulton.com/).Additional Music in this Episode: "First Rays", "Gearing Up", "Bittersweet", and "Bounce" by Mr. Smith: https://www.youtube.com/channel/UCSk2j0fTMw9V94UGyfWrSuA?; "Flipping In" and "Ladies and Gentlemen, We Have Liftoff" by Wax Lyricist: https://freemusicarchive.org/music/wax-lyricist/; "Task Man" by Gamesharkoff: https://gagmesharkoff.bandcamp.com/; "RF-Silly Saturday" by legacyAlli: https://legacyalli.com/; "Abandoned Robot Puppy" by Jangwa: https://tommasocroce.eu/; "Hoist" by Andy G. Cohen: https://freemusicarchive.org/music/Andy_G_Cohen/; and "Neptune" by Joseph R. Lilore: https://josephlilore.com. World Central Kitchen: https://wck.org/

In this episode of Pathmonk Presents, Rick interviews Michael Goldstein, President and CEO of LAN Infotech, a leading managed service provider based in South Florida.  Michael shares how LAN Infotech serves small and medium-sized businesses by acting as an extension of their IT departments, providing everything from helpdesk support and cloud solutions to cybersecurity.  With a focus on building strong relationships and customized solutions, Michael discusses the importance of tech partnerships, website relevance in modern marketing, and how old-school and new-school marketing strategies can coexist to drive growth.

In this episode of The Gate 15 Interview, we're mixing things up! Andy Jabbour recorded this session onsite at TribalNet 2024 with TribalHub's Senior Marketing & Communications Manager, Michelle Bouschor, who took over as moderator. They were joined by Adam Gruscynski, IT Director, Potawatomi Casino Hotel and Tribal-ISAC Steering Committee member and Drew Ludwick, Director of IT Operations, Muckleshoot Casino Resort, to discuss ideas around cybersecurity and organizational culture.In the discussion the group discusses: Organizational culture and what makes a cyber strong organizational culture. Tribal-ISAC! What it is, how it's like other ISACs, what makes it special. How to build a strong organizational culture and the importance of leadership buy-in and taking things in “chewable bites.” Why we love TribalNet! Some of our favorite concert experiences – some we shared as we talked from Linkin Park to Snoop. And more, of course! Selected Links: TribalNet Conference 2024 Tribal-ISAC Michelle Bouschor. With 15 years of experience in tribal casino marketing, tribal government public relations, media, and community relations, I've honed my skills in navigating the unique landscape of indigenous communities. For the past 5 years, I've proudly contributed to TribalHub, leveraging my expertise to empower tribal entities through innovative solutions and strategic partnerships. Passionate about fostering collaboration and growth within tribal communities, I'm dedicated to driving positive change and sustainable development.·      Michelle on LinkedIn Adam Gruscynski. Responsible for the day-to-day operations of the IT Department for Potawatomi Casino Hotel while ensuring all of the technology needs, whether current or future, of the organization are met. Adam joined Potawatomi Casino Hotel in 2008. During his time at PCH, Adam has gained an abundance of experience by taking on various roles including IT Security Manager, Senior Cybersecurity Engineer, Lead Network Administrator, Network Administrator, and Application Administrator. Prior to PCH, Adam was Network Engineer at the Milwaukee Journal Sentinel where he began his career as Help Desk Intern.·      Adam on LinkedIn Drew Ludwick. A seasoned IT executive with over 25 years of progressive leadership experience in technology management, specializing in cybersecurity, strategic planning, and technology governance. Known for shaping and executing technology strategies aligned with business goals, leading diverse technology teams, and fostering innovation.·      Drew on LinkedIn

This week, we turn to the future, as Digital Communication Specialist Samantha Cline sits down with Gen Z members and staffers to discuss the future of SEANC and state employment. Joining her are Alexandra Kaulback, a Probation and Parole officer from District 10, as well as Jamison Rhodes and Hunter Shen from SEANC's IT Department and Tiana Alberts from the Insurance Department. The group explores the importance of attracting Gen Z to join SEANC, the benefits of state employment, and how SEANC can better serve its members in the future. The team also discusses the impending mass exodus of retiring state employees and the impact on the workforce. This episode combines personal stories, professional insights, and creative ideas, making it a must-listen for anyone interested in the future of state employment and the role of young professionals in shaping it. 

When it comes to lease-purchase agreements, OOIDA advises everyone to avoid them at all costs. But some might wonder why. A host of mental health issues can often come with a trucking job – and loneliness is at the top of the list. Also, another successful SuperRigs is in the books, and this year's winner says he went just to have fun because it was in his own backyard. And picking up a USB you see sitting around or using public Wi-Fi could expose you to the risk of being hacked. OOIDA's IT Department offers some tips to avoid the problem. 0:00 – Fighting loneliness out on the open road 10:14 – Lease-purchase agreements something best avoided 25:09 – SuperRigs winner went just to have fun 40:09 – Protecting yourself against the latest computer scams

In der 12. Folge des GovCast begrüße ich Laura Dornheim, Chief Digital Officer und Leiterin des IT-Referats der Stadt München. Wir sprechen über ihren Weg aus der privaten Wirtschaft ins IT-Referat, ihre Pläne für die Stadt München, Lauras Erwartungen an die GovTech-Szene und vieles mehr.In the 12th episode of the GovCast, I welcome Laura Dornheim, Chief Digital Officer and Head of the IT Department of the City of Munich. We talk about her path from the private sector to the IT department, her plans for the City of Munich, Laura's expectations of the GovTech scene and much more.Host: Faruk Tuncer, Founder & CEO of PolyteiaGuest: Laura Dornheim, Chief Digital Officer und Leiterin des IT-Referats der Stadt MünchenTimestamps00:00 Beginn der Episode00:28 Von der privaten Wirtschaft in das IT-Referat03:06 Software Inhouse bauen oder einkaufen?03:56 Der Wechsel von der privaten Wirtschaft in den öffentlichen Sektor06:01 Was macht die Bayrische Verwaltung richtig?07:42 Pensionierungswelle und Fachkräftemangel09:43 Was willst du in München schaffen?16:00 Politik im IT-Referat erklären oder IT in der Politik?18:30 Die Verwaltung ist nicht auf die Arbeit mit Start-ups gemünzt22:07 Was sind deine Erwartungen an die GovTech-Szene?24:39 Die Cloud und On-premise26:42 Tut sich die Verwaltung mit SaaS schwer?28:20 Von Piratenpartei zu den Grünen33:48 Sollten Beamt:innen sich politisch mehr bekennen?36:23 Welchen Hebel hat die Modernisierung von Staat und Verwaltung?

About Wayne Goshkarian and Dylan Consulting: Wayne Goshkarian is more an entrepreneur than an insurance broker. His career in the insurance industry has been one of continuous refinement –– reinventing and improving standard practices and implementing a range of cutting-edge systems.= Today, he is the Founder and President of Dylan Consulting, LLC, a Scottsdale, AZ firm that develops advanced solutions necessary for the marketplace in an ever-changing world –– including the developing gig economy. Association for Entrepreneurship, USA (AFEUSA) is one of Wayne's clients and he serves as director of communication for the organization, as well as providing key marketing support for its member insurance programs. Dylan Consulting has secured more than ten name-brand carriers with guaranteed issue products for AFEUSA. Beyond that, Dylan's IT Department went above and beyond to develop an updated, “end-to-end” online, Amazon-like enrollment system that feeds APIs directly to TPAs. Wayne found that many IT platforms look good on the front end, but the back ends tend to be 5-20 years old. His team solved all that. A History of Innovation Wayne has specialized in individual health coverage for non-standard risk individuals, a first-to-market laptop-enrollment system in 1994, and was one of the first to pioneer a laptop enrollment system in 1999. All these innovations improved the communication of core and voluntary benefits for enrollees. Since the 1980s, Wayne has developed his extensive experience in financial and estate planning for groups large and small, both fully insured and self-funded, in addition to owning a worksite marketing enrollment company to serve groups as large as 60,000 employees. This has given him firsthand expertise within the individual and group space. It's important to note that the industry commission system hasn't changed in at least 50 years while business costs continue to climb. Wayne's visionary goal is to create solutions that support reliable and credible distribution long-term — years ahead of what the insurance industry is thinking. The insurance industry has been slow-moving with minor changes from year to year. Some of the changes were a result of consumer demand, while many others came from regulators requiring these changes. Then came the Affordable Care Act (ACA), when everything changed, and we know the history in that. Dylan Consulting provides solutions that meet the needs of today. We'll assist in managing clients' programs and guide our clients into the future with insight and vision. Company Vision The Dylan Consulting Vision is to provide exceptional service by staying ahead of changes in market conditions before they even reach the insurance industry. This approach is not often seen, but Dylan Consulting is taking the lead in the industry and in consulting its clients. People looking at bar charts and graphs on a desk Dylan Consulting values an old-fashioned approach to business in which the client comes first. We place the needs and interests of our clients before our own to ensure they are met and surpassed. Without a doubt, our clients are our most important asset. Insurance Consulting at its Finest As we strive to be the top consulting firm in the U.S., we'll work tirelessly to apply our forward-thinking method to address the needs of our clients. By staying one step ahead, we help clients to get the tools they need to get back to doing what they do best.

Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadership to Talroo's team of Customer Success Analysts who have both revenue and customer service responsibilities for multiple verticals.  Passionate about establishing “customers” as “partners”, he focuses on long-term relationships, lifetime value and establishing raving fans. With more than 30 years of experience in customer-facing and executive roles, including Vice President of Sales Engineering for Vignette Corp, Barry also spent several years running his own small business and consultancy. Barry holds a BS in Computer Science from Rensselaer Polytechnic Institute.   Questions ·    We always like to hear from our guests in their own words, how did you get from where you were to where you are today? · Can you share with our listeners a little bit about why you believe recruitment is so important as it relates to customer service delivery? · In terms of how do we hire well and focus on cultural alignment? And I imagine this begins in the interview process. What are three main things that you believe if you're tasked with that responsibility for an organization, where would you put your focus, maybe three top areas that you put your focus on if we're trying to get cultural alignment? · Now, could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? · Could you also share with our listeners maybe one or two books that you've read, it could be a book that you read recently, or one that you read a very long time ago, but it has had a great impact on you. · Can you share with us also, what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. ·  Where can listeners find you online? ·  Before we wrap our episodes up, we always like to ask our guests do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you got derailed or there was an obstacle or hurdle that was presented to you and it caused you to not be on track but when you thought of that quote or when you recited that quote, it kind of got you back on track. Do you have one of those?   Highlights Barry's Journey  Me: Now, we always like to give our guests an opportunity to share in their own words a little bit about their journey. So, I know we read your bio that gives us formally how it is that you got to where you are today, but we always like to hear from our guests in their own words, how did you get from where you were to where you are today?    Barry stated that he appreciates Yanique asking and thanked her for mentioning his alma mater, RPI. As he said, he was a Computer Science Major and he was in college in the late 80s. So, the world of programming was very different than it would be today. But he wrote a lot of codes, in fact, when he went to his parent's house years after he graduated, and he saw the Dot Matrix Paper printouts of the code he had written, he was like, who wrote this, he couldn't in a million years, he couldn't have recreated that code.   But by the time he graduated college, he knew that while he enjoyed coding very much, and it was why he went to get a computer science degree, he done enough. And what he became intrigued about was the intersection of the technology and people. And his first roles out of college were not really tech support per se but sort of high-end engineering support for customers who are developing with their platform and that led him closer to customers.  And what he found he really enjoy and what he imagines he's best that if he has to choose his best skill is, is explaining and painting a picture about technical topics for non-technical folks, that is very gratifying.  It's allowed him to have experience both with frontline decision makers, frontline influencers at any given customer, as well as executive suite folks who need these pictures drawn and need that insight. And he really enjoyed that, and he especially enjoy not only doing that himself, but enabling teams to do that with best practices, all the nuance that you need when you're in that customer facing role, whether it's pre sales or post sales, not just what you say, but how you say it. All of those things come together to create the kinds of roles that are always dynamic, and no two days are ever the same.    The Importance of Recruitment as it Relates to Customer Service Delivery Me: So, a big part of what you're doing at your current organization is recruitment, correct? So, can you share with our listeners a little bit about why you believe recruitment is so important as it relates to customer service delivery, maybe connect the dots so that our listeners can have a good understanding of why having good recruitment techniques is critical to ensuring that you are aligned properly to get the kind of deliverables that you're looking from as it relates to customer service.   Barry shared that it is an interesting intersection because the skills and mindset of customer success folks is something that would exist regardless of what the industry you happen to be in is, but in their case, because Talroo is a talent matching platform that strives to match opportunities, especially for frontline workers with having the frontline worker at the right job, in the right place, at the right time, for the right price, so that they get the happy connection between an employer who needs the talent and the person who has the talent, making that connection is very gratifying and their entire platform is aligned around that.  And it does create an interesting mindset for them because they're helping employers recruit and then you say, “Well, how does that affect our own recruitment? What are we looking for? What are the processes? Everything from how do we source our candidates to how do we interview them to how do we determine their cultural alignment with our organization?”  So, all things recruitment is really near and dear to their heart.  And the other thing that makes it fun is, what they do is at an intersection of such a huge part of the economy, he can't read a newspaper or put on CNBC or watch a business channel, and not have them talking about the unemployment rate and the impact. So, they are really in the forefront of all of that.   But one of the things that they've really been focusing on as they craft where Talroo is going is very personal to him in terms of how he recruits and who he hires and who he looks for. One of the things they're seizing on as sort of their mission is improving the lives of both employers and candidates, one person at a time. And he loves that tagline because it captures how personal it is, it's one person at a time.   And he believes in a leadership role, the single most important thing that you can do is hire well, that is absolutely the single most important thing, if you hire well, most things take care of themselves, you hire well, you train well and you correct hiring problems quickly, if you've made a mistake, if you don't have that proper connection, that's always very painful, if you have to do that.   And then really the role he believes of a leader is to create the environment in which these talented people who are motivated and intelligent, where they can succeed. So, he often says he doesn't do any real work, the thing that he's most proud of is creating an environment in which these folks can succeed, get the political stuff out of the way, and set them up for success. And if we found the right people who are customer success oriented, whether that service-oriented heart, they can then teach them what they need to know about their technology, their solution, but if they are the right cultural fit and the right kind of person, then they're 80% of the way there.   Areas to Focus On To Achieve Cultural Alignment Me: So, I like the fact that in your explanation just know, you spoke about cultural alignment, and I think I would love for you to go a little bit more granular as it relates to that in terms of how do we hire well and focus on cultural alignment? And I imagine this begins in the interview process. Are there some key questions that you think may need to be asked? Does it boil down to the advertisement that you put out in terms of who you're attracting to apply in the first place? Where do you start? And maybe what are three, I would say main things that you believe if you're tasked with that responsibility for an organization, where would you put your focus, maybe three top areas that you put your focus on if we're trying to get cultural alignment?    Barry stated that it is a huge topic for them and in fact, he was just speaking with her CEO and they were thinking back on some candidates who didn't work out, not his organization per se, but across the company.  And in every case, when they violated in a sense their own rules, not that there are hard and fast rules, but when they looked past a lack of cultural alignment, the candidate didn't work out.  And they have a very formal process whereby, typically, it's done by their HR Department as part of the interviewing cycle, where a series of questions that are available are asked, in theory, the same topics would have come up in the other interviews with you want a candidate to meet some peers, of course, he interviews them as the hiring manager, and then they meet with HR.  And he will tend to focus on interpersonal relationships and problem solving. When you look at their values and we've written them down and he thinks so many companies these days happily have their pillars of their culture on their website, whether they live by them, it's hard to say. He appreciates candidates who challenge them on those things and want to make sure that it's real. But they talk about things like being customer first, they talk about teamwork, they talk about accountability. He will and others, he will focus very much on the teamwork aspect of things and conflict resolution all with an eye toward, are we doing the right thing for their customer and for themselves, he can become a Johnnie one note around win-win scenarios. He has no interest in someone who is so accommodating of a customer that they might put his company at risk.  They look for partners and they don't say that in a glib fashion or as a soundbite, it's true. The nature of their business is such that if they have a customer who just wants them to service them and does not want to meet them at an appropriate point, in terms of communication and keeping data flowing and sharing reality, what's going on, if they're not a real partner, they don't do well with them.  And so, he needs customer success folks who understand that, who understand how to deal with conflict, who can navigate the complexities of those interpersonal relationships.  So, they'll ask questions around, of course, “Give him a scenario where you and a colleague were out of alignment and in disagreement, what did you do?” And you will hope that the candidate is honest and doesn't just tell you what you want to hear, normally you can figure out if they're telling you what you want to hear.  But that ultimately leads them to the single most important question in their values alignment survey when they take a candidate and they ask them to meet for half hour with their HR Department, the single most important question came out of a real life scenario with their CEO actually, where it led to the following question, “You go to a restaurant and you have your iPad on the front seat of your car, you park your car, and you don't lock the door, when you come back, the iPad is gone. Whose fault is it?”   And it's a fascinating question because what they are looking for is, “It's my fault.”  It doesn't mean the thief doesn't have some accountability.  And it doesn't mean that the restaurant might not have a more secure parking lot.   But in the end, you left a valuable item out in the open with an unlocked door, they didn't even have to smash the window, they just opened the door and took your very expensive piece of equipment. How do you not think that was my fault? I live in the real world, I have to have accountability for that kind of thing.  It leads to interesting discussions; they've had discussions around none of us ever want to blame a victim in the course of a crime being committed.  And the reason he liked that scenario so much is the car wasn't even violated. Were you a victim? Or were you just dumb? You invited someone you say, “Please rob me!”  If he leaves his front door unlocked, okay, you blame the thief, you shouldn't be robbed, society shouldn't allow that to happen. But you know what, he lives in the real world, he locked his door when he leaves.  So, those kinds of questions really matter. And that question in particular, and he will tell you, he's very pleased, their candidates are honest, and their HR folks take very good notes, offer their own opinions. He'll go into their ITS and read those notes. And that's the question he's looking for.   Are you personally accountable for your actions?  You can give 10% to the thief and you can give 10% to the to the restaurant, but if you're not thinking that you're 70% or 80% responsible for that, you might be looking for excuses as to when things don't go your way. And they're just too small a company too and they wear too many hats for anyone who has that opinion.   Me: Wow, I love that question. Thank you so much for sharing very, very good one.   App, Website or Tool that Barry Absolutely Can't Live Without in His Business When asked about an online resource that he can't live without in his business, Barry shared that it's funny, he hates to have it be the technological death star of our industry that he's dealt with since he got into technology. But really it's their day to day tools with Microsoft, they are a Teams shop and they are finding more customers who are using Teams, of course you have Teams aficionados, and you have a lot of folks who are passionate about Slack. But they're using Teams and informally don't tell their IT Department they have some Slack channels going too. But that kind of real time communication with themselves because his team is fully remote. And so, their ability to stay in real time communication and in many cases in real time communication with their customers is proving ever, ever more valuable, they couldn't live without it at this point.   Books that Have Had the Biggest Impact on Barry When asked about books that have had a great impact, Barry shared that it's fun to think about, currently he's been enjoying reading history, the historian and he is a professor at Vanderbilt University, Jon Meacham is his name. He's the kind of fellow who when he's a guest on a news programme, and he finds him and he sees him, he's actually glad they're talking about it. He's hoping there's a way to sign up for when is Jon Meacham going to be on TV so he can go find him. He hangs on his every word and it's the kind of guy you kind of wish he was your grandfather telling you stories about the world in the past.  His biographies of Thomas Jefferson and Andrew Jackson have been his latest readings. And he enjoys that because, a, he enjoys the break from technology and what they do every day, get his brain around something else. But it's the lessons from these great thinkers like a Thomas Jefferson as presented by a great thinker in the form of Jon Meacham where he finds himself reading his books with a highlighter, because it's not just the observations, the historical observations, but his observations when he ties these topics together. So, he always finds that fascinating, especially from a leadership standpoint.   And it's funny, the other thing that comes to mind is, it's again, he's so much older than probably many of the listeners, but when he was in high school, he read a book by a gentleman named Roger Kahn, he became famous for his book, The Boys of Summer, which was about the 1950s, 40s and 50s, Brooklyn Dodgers.  And he wrote a book called Good Enough to Dream. And it was about his ownership stake in a minor league baseball club in Utica, New York. And the opening line has stayed with him, “The first dream full of innocence and sunlight is to play the game.” which he always loved. But early in the book, he says to someone who's associated with the team, “Are these guys any good?” And the response was, “They're good enough to dream.” And that has always stayed with him. “Am I the best at something? Is my company the best at something?” He doesn't know, but they're good enough to give it a try and see where it leads them. And that's always stayed with him.   What Barry is Really Excited About Now! When asked about something that he's really excited about, Barry shared that within his organization, he doesn't mind doing a commercial for the product Gainsight, which is the customer success platform. They recognized about 15 months ago as Talroo was growing both in terms of their customer base and their staff, that as a Salesforce shop and as a Microsoft shop, the needs for customer success weren't being met, in terms of what do they need to record? What do they need to predict? Do they have a sense around who will keep their contracts going, versus who is at risk of cancelling.  Just as a quick sidebar, Talroo, unlike a typical SaaS company does not have a long-term contract, they have to earn their customers business every month, they can cancel at will.   And so, it creates unique challenges and a real time need to know what's going on with each customer. And so, about 15 months ago, they embarked upon a project to implement a customer success platform. They ultimately chose Gainsight, he will say for anyone who is looking for a customer success platform, all of the players in the industry who they looked at were terrific, he doesn't think you could go wrong. ChurnZero to Tango, others, they were all first-class organizations, and they happened to choose Gainsight and that became an immediate game changer and continues to be.  And so, thank you for the question about what he's focused on? Where are they growing? How are they evolving?   When they first rolled out Gainsight, it was primarily to support their efforts to track and manage and deal with renewals and even upsells are very important for upsells with their direct customers, employers who come to them and say, “Talroo will work with you directly to please advertise our jobs out in the world.” And that's what they really started with for the majority of their first year with the product.  But he has other caliber of customers who his team has to look after, including advertising agencies, and including job boards who they've had relationships with for years, who send them their jobs to advertise. And the needs are different across those different caliber of customers, and getting Gainsight rolled out now for the other members of his team and candidly getting adoption of it.   One of the things they've done very well and that he would encourage anyone thinking about any large software purchases, the people can kill a project. If any given team refuses to use Salesforce, Salesforce will fail. If any team refuses to use Gainsight, Gainsight will fail, people can win, and really torpedo a project.  So, they've done a really good job of getting buy in, forming a user council, the gentleman who is Andy Trevino, who is their administrator and RCS Ops Manager, who looks after Gainsight is always open to feedback, he's always soliciting feedback, so that they can make the solution match the way they work. He doesn't like software solutions where they have to change their behaviour in order to accommodate the tool, he wants the tool to accommodate the workflow and the processes that they already know work. And as they roll out the usage of Gainsight to this extended team, their needs are very different than their counterparts who work with their direct customers. So, getting that right is important.  And that accountability is incredibly important, because he no longer could afford and one of the reasons they went with Gainsight and started this whole project was when he wants to ask the very simple or get an answer to what he hopes would be a simple question of what's going on with fill in the blank of the customer name, it shouldn't take him 20 minutes to figure it out.  He needs all the information in one place and they're doing a terrific job of that with Gainsight with their direct customers, and getting members of his team who aren't used to it and haven't had to use it in the past, he needs to bring them along and their feedback. And he needs to make sure the product gets built out in a way that makes their lives easier, and that they see the value of it and that it's not just busy work, it's not just bureaucracy, it's that they really are using the product to make their lives better and then he gets what he needs in a leadership role, their C suite gets what it needs when they have questions about what's going on with the customer.  Many folks may have thought of this or use this line, traditionally, it's with Salesforce, they would say, on the sales side, if something isn't recorded in Salesforce, it didn't happen. That's the source of truth and that's where he's going with Gainsight, if you don't have notes and details and specifics in Gainsight, then it didn't happen. And you don't want to do that for bureaucratic reasons, you want to do it because it makes the organization better and your customers more successful.   Me: Awesome. So, Gainsight is where you have most of your head wrapped around right now and just trying to build that out.   Where Can We Find Barry Online LinkedIn – https://www.linkedin.com/in/klein-barry/   Quote or Saying that During Times of Adversity Barry Uses When asked about a quote that he tends to revert to, Barry shared that he has two, one is more serious than the other but the other, the funny one was his high school yearbook quote, but he will say plainly, he's not a praying or religious person by nature, but he will go back to, “Dear God, grant me the strength to change the things I can, accept those that I can't, and the wisdom to know the difference.”   It really gets hard to know where you need to invest your time and energy. What should you care about? What do you need to back off of? What can't you change?  So, the wisdom to know the difference between what you can change and what you have to accept is something he thinks about a lot.  The more fun quote is from the old Mary Tyler Moore Show, in the episode in which the character Chuckles The Clown is tragically killed, because he is the master of ceremonies for a parade. And he gets run over by an elephant dressed as a peanut, which leads to a ridiculous number of jokes and things about a man dressed as a peanut killed by an elephant. But because he was a clown by nature, his quotes, and the things that he did become a big part of the show. And his (Barry) high school yearbook quote was, “A little song, a little dance, a little seltzer down your pants.” Moments of stress, you know what, how serious can life be? “A little song, a little dance, a little seltzer down your pants.”    Me: I love it. Okay, Barry, thank you so much for taking time out of your very busy schedule and hopping on our podcast today and sharing all of these great insights as it relates to cultural alignment and recruitment, ensuring that you're getting the right fit to ensure that you're able to meet the deliverables and as you mentioned, just mitigating against the wrong fit and mitigating against challenges and issues that could have been prevented had the recruitment been aligned and selected properly from day one. So, I thought it was a great conversation and I just want to say, thank you so much for taking time and sharing with us today.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Thomas Jefferson: The Art of Power by Jon Meacham •     American Lion: Andrew Jackson in the White House by Jon Meacham •     The Boys of Summer by Roger Kahn •     Good Enough to Dream by Roger Kahn    The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Welcome to the Boomer Briefing Podcast, where we help you solve a critical business issue in 20 minutes or less. On this episode of the Boomer Briefing Podcast, Amanda Wilkie, Consultant at Boomer Consulting and Courtney Edwards, Chief Information Officer at Bennett Thrasher talk about transitioning into the role of CIO and share experiences of them being in the IT department. Learn more about if your firm should consider a CIO.  Amanda Wilkie on Social Media: Twitter: @amandawilkieBCI LinkedIn: @amanda-wilkie-pmp Courtney/Bennett Thrasher on Social Media: LinkedIn: @courtney-edwards-07404a4 Bennett Thrasher Facebook: @BennettThrasherLLP Bennett Thrasher Twitter: @btcpa Bennett Thrasher Instagram: @freedmaxickcpas Look out for new episodes every Tuesday, involving The Boomer Advantage 5 Pillars of a Successful Firm: leadership, process, technology, talent, and growth. For more information about Boomer Consulting, visit boomer.com

Join Steve and Darren as they learn how to speak Star Trek in Farsi and debate how the IT Department will transition to more daylight when the Bob Crane Community Center opens with guest, and Upper Arlington's Applications Engineer, Nasser Arman.

Join The ARG Guy and The ARG Lady as they finish talking about Don't Feed The Muse! The ARG Lady feeds a thing a dog. The ARG Guy runs the IT Department. Both manage to remember their own names. Useful Links: Don't Feed The Muse Playlist What's Next for Alex Bale? Recommendations: Contact Us! Our Patreon Our Merch! Email: ARGonautsPodcast@gmail.com @ARGonautsPod This podcast is powered by Pinecast. Try Pinecast for free, forever, no credit card required. If you decide to upgrade, use coupon code r-12f50f for 40% off for 4 months, and support ARGonauts Podcast.

About Wayne Goshkarian and Dylan Consulting, LLC: Wayne Goshkarian is more an entrepreneur than an insurance broker. His career in the insurance industry has been one of continuous refinement, reinventing and improving standard practices and implementing a range of cutting-edge systems. Today, he is the Founder and President of Dylan Consulting, LLC, a Scottsdale, AZ firm that develops advanced solutions necessary for the marketplace in an ever-changing world, including the developing gig economy. Association for Entrepreneurship, USA (AFEUSA) is one of Wayne's clients and he serves as director of communication for the organization, as well as providing key marketing support for its member insurance programs. Dylan Consulting has secured more than ten name-brand carriers with guaranteed issue products for AFEUSA. Beyond that, Dylan's IT Department went above and beyond to develop an updated, “end-to-end” online, Amazon-like enrollment system that feeds APIs directly to TPAs. Wayne found that many IT platforms look good on the front end, but the back ends tend to be 5-20 years old. His team solved all that. A History of Innovation Wayne has specialized in individual health coverage for non-standard risk individuals, a first-to-market laptop-enrollment system in 1994, and was one of the first to pioneer a laptop enrollment system in 1999. All these innovations improved the communication of core and voluntary benefits for enrollees. Since the 1980s, Wayne has developed his extensive experience in financial and estate planning for groups large and small, both fully insured and self-funded, in addition to owning a worksite marketing enrollment company to serve groups as large as 60,000 employees. This has given him firsthand expertise within the individual and group space. It's important to note that the industry commission system hasn't changed in at least 50 years while business costs continue to climb. Wayne's visionary goal is to create solutions that support reliable and credible distribution long-term — years ahead of what the insurance industry is thinking. Dylan Consulting is focused on advanced solutions for the marketplace and you as the broker/consulting. Our industry has not changed much, but the world has changed a lot. We provide group filed products, modern Amazon like technology and a modern-day commissions system to help grow and retain your business long term. Our specialty is not the industry standard of progress but advance well beyond that to give you tools that advance your client, the insured and your agency in an ever changing world. The insurance industry only changes when there is government regulation or when another carrier has something they want the same. We have seen this for 47 years Dylan Consulting has developed the name brand carrier partners, guaranteed issue products down to 1 person, technology that is Amazon like enrollment experience, and commissions system to build your company without pouring more money into it.

Tune in every other Monday for a new episode of #MantleMondays with host: Bishop Travell Travis, Esq. as he interviews entrepreneurs, pastors, authors, and leaders sharing their career and ministerial journeys. Learn more: www.travelltravis.com Purchase books authored by Bishop Travis: "Don't Eat the Baby: The Characteristics of Cannibalistic Church" and "Where Will the Mantle Fall: A Biblical and Legal Guide to Succession Planning" #mantles #leadership #succession #entrepreneurship #pastors #mantles #cannibalisticchurch #wherewillthemantlefall Pastor Troy A. Barnett was born in Jacksonville, North Carolina on May 24, 1971 to Alonza and Sophia Barnett. He was baptized in Jesus Name and received the gift of the Holy Ghost at the age of 9 at United Pentecostal Church in Arlington, Virginia. He received his Apostolic foundational training under the late Bishop Robert L. Meredith at Shiloh Apostolic Holiness Church in Jacksonville, North Carolina who is the son of the late Bishop Miles Meredith, one of the original charter members of the Way of the Cross Church, Inc. in Washington DC. While attending the University of North Carolina at Chapel Hill, Pastor Barnett rededicated his life to Christ. UNC-Chapel Hill is also where Pastor Barnett earned a Bachelor of Arts degree in Political Science and Sociology and was a starting Defensive Lineman on the football team. Upon graduation, in 1994, he signed a free agent contract with the New England Patriots and later moved on to finish his NFL career with the Washington Redskins before working in the IT Department at Reebok International, Ltd. in Canton, Massachusetts. All along, God was preparing Pastor Barnett for the ministry. While in Massachusetts he was under the pastoralship of the late Pastor Hurshel Langham at Greater Faithful Apostolic Ministries for 13 years and became a licensed minister in 1998. Pastor Langham's leadership has significantly impacted Pastor Barnett's growth in God. In 2007, God led Pastor Barnett to Baltimore, Maryland to continue his growth in the ministry at Refuge Way of the Cross Church of Christ where Apostle Leroy H. Cannady, Sr. is the Founder and Senior Pastor. He was ordained as an Elder in 2008 at the 64th Way of the Cross Church of Christ, International Holy Convocation in Dayton, Ohio and a District Elder in 2014 at the 70th Way of the Cross Church of Christ, International Holy Convocation in Washington, D.C. In August of 2018, Presiding Bishop Alphonzo D. Brooks appointed Pastor Barnett to the office of Bishop during his keynote address at the 74th Way of the Cross Church of Christ Holy Convocation in Alexandria, Virgina. In January of 2016, he was asked by Apostle Cannady to become only the 2nd Pastor in the Refuge Way of the Cross 59-year history. On July 16, 2016 Pastor Barnet was installed as the Pastor of Refuge Way of the Cross. He has been married since 1994 to Lady Tiffany Barnett and they have two beautiful, saved daughters, Tiana and Taylor Barnett. They live in Middle River, Maryland where Pastor Barnett is a Customer Engagement Executive at SAP, a global technology company. where he leads technology deployment for top tier Retail accounts for SAP. Pastor Barnett also holds a MBA from the RH Smith School of Business from the University of Maryland at College Park. Pastor Barnett continues to strive for higher heights and deeper depths in the ministry of God. He attributes his faithfulness to God as a result of God's faithfulness, grace and mercy shown towards him. God has always had Pastor Barnett on His mind and in His sights and preserved him from dangers that sought to alter his destiny in God. Who wouldn't serve a God like that!

Welcome to the last episode of a quick series with our IT team! Patty Farrer, Jason Harvel, and Jeff Walters join us to discuss technology in an online school and the top tips for success! What information should you include when you email IT? What type of computer should you use? What are the team's biggest tips? Hear the answers to these questions and more on this episode! 

We are thrilled to spotlight another NSA department on the podcast! Listen today as our IT department joins us to introduce themselves! This week, Patty Farrer, Jason Harvel, and Jeff Walters share a little about themselves and their role at NorthStar Academy. Be sure to listen in next week as they share their biggest tech tips! 

Join our resident Business Ninja Jamie together with the Executive Director of the IT Department  of Remote Reps, Sina Shayesteh, as they talk about process that is trusted in the field of outsourcing.  Remote Rep's complete managed-services can provide your growing business with a scalable, guaranteed-to-perform remote workforce. They alleviate the burden of hiring–from recruiting and interviewing to training and management–allowing you to stay focused on the results. They specialize in providing U.S-based brands with sales and customer support reps over phone, chat and email. Their remote workforce can be deployed quickly, eliminating unnecessary expenses, inefficiencies and other lost revenue.Learn more about them and visit their website today at https://www.remotereps.com/-----Do you want to be interviewed for your business?  Schedule time with us, and we'll create a podcast like this for your business:  https://www.WriteForMe.io/-----https://www.facebook.com/writeforme.iohttps://www.instagram.com/writeforme.io/https://twitter.com/writeformeiohttps://www.linkedin.com/company/writeforme/https://www.pinterest.com/andysteuer/Want to be interviewed on our Business Ninjas podcast? Schedule time with us now, and we'll make it happen right away! Check out WriteForMe, more than just a Content Agency! See the Faces Behind The Voices on our YouTube Channel!

‘India: The Modi Question' is a two-part documentary series by the BBC about the Prime Minister Narendra Modi and his relationship with the Muslim minority in India. The government has used the emergency provisions of IT Rules 2021 to take down the documentary from websites as well as social media posts with links or snippets of the documentary. Screenings of the documentary in universities around the country have been disrupted by university administration and police. There are two petitions in the Supreme Court challenging the blocking of the documentary by the government. In February, there was an Income Tax survey at the BBC office in Delhi in which employees' phones were taken and laptops were scanned by the IT Department. This is part 1 of a miniseries on The Suno India Show examining how the Centre is limiting public access to information with laws and amendments. For this episode about the blocking of the BBC documentary, host Suryatapa Mukherjee spoke to Tejasi Panjiar an Associate Policy Counsel at the Internet Freedom Foundation. IFF is an NGO that advocates for digital rights and liberties, dealing with online freedom, privacy, net neutrality, and innovation. MIB adviser's tweets declaring online ban Centre Violated Citizens' Right To Know By Blocking BBC Documentary On Modi : N Ram, Prashant Bhushan & Mahua Moitra Tell Supreme Court IT(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 English.pdf Section 69A in The Information Technology Act, 2000 BBC documentary ‘blocking': Ruling in The Leaflet's case becomes basis for challenge'Emergency': From John Cusack to Prashant Bhushan, the List of 50 Tweets the Modi Govt Has Censored There is no ‘ban' on the BBC Modi film, why are universities clamping down on it? | The News Minute Finding 404: A Report on Website Blocking in India | SFLC.in Indian tax authority raids BBC after critical documentary | CPJ Asia Editors Guild India statement Public Feedback On Fact Checking Will Strengthen IT Rules: Minister See sunoindia.in/privacy-policy for privacy information.

Maurice Gosby works in the IT Department for Nova Southeastern University's Library.In this fun conversation, we discuss upcoming technology and how it impacts universities and businesses. We muse about space, virtual reality, and some of the exciting opportunities we see on the horizon.This episode is recorded at NSU's Levan Center of Innovation. The Space Day event explores innovations in science and business. Takeaways- Now is the time to innovate- Space is inspiring the next frontier of opportunities- Most exciting technologiesConnectConnect with Maurice: https://www.linkedin.com/in/mauricegosby/Launch your podcast: https://marksavantmedia.com

Ingo Rübe is the founder and CEO of BOTLabs, a Berlin-based company providing Blockchain-powered solutions for Self-Sovereign Data. BOTLabs is the team behind KILT, a Blockchain protocol, enables the user to describe and attest any kind of characteristics of persons, organizations, and things in a standardized way. KILT is an open-source fat blockchain protocol for issuing claim-based verifiable, revocable, and anonymous credentials in the Web 3.0. It allows end users to claim arbitrary attributes about themselves, get them attested by trusted entities, and store the claims as self-sovereign credentials (certificates). As trusted entities can issue credentials in return for money, KILT aims to foster new business models for anyone who owns trust or wants to build up trust. Ingo has vast experience in tech and building startups, starting in 1995 Ingo founded his very first startup, Network Department, which in 2000 was merged with the IT Department of Fresenius AG to form today's Fresenius Netcare GmbH. With subsequent experience as IT Project Director at Axel Springer, CTO of Burda Media (where he initiated the open-source Content Management System “Thunder”), and Board Member of the Drupal Association, he is well aware of the need for reliable and verifiable identity solutions in the business world and beyond. We discuss a variety of topics including KILT, Digital Identities, Polkadot, Privacy, and much more. We begin our conversation by discussing Ingo's backstory and how he got interested in Crypto. Ingo touches on his experience working for the Drupal Association and the importance of giving back to open source projects. Ingo shares how he became fascinated by crypto and blockchain technology and why believed it would be a revolutionary step change for technology. We transition our conversation to focus on KILT. Ingo explains the importance of digital identities and how they will reshape the way society functions. We discuss applications for digital identities and how they can be used to provide more privacy protections. Our next conversation centered around Polkadot. Ingo explains how Polkadot works. Ingo also explains how KILT leverages Polkadot to scale and secure their blockchain. We also discuss data privacy. Ingo explains how blockchain technology can be leveraged for greater privacy We discuss the broader value proposition of Polkadot and what makes it standout in the broader Layer 1 landscape. Ingo discusses the biggest challenges in the identity landscape. Ingo explains how standardizing helps fosters better communication within an industry and field of study. We discuss the why building out proper infrastructure is necessary for an industry to grow.

TELL ME I HAVE AN UGLY BABY!!! This is the second episode in our three part series about enhancing school district cybersecurity posture. Last week we spoke with Scott Elder, the Superintendent of Albuquerque Public Schools about their ransomware attack. This week we speak with Tom Ryan and Lenny Schad. Tom is the former CIO of Albuquerque Public Schools, current CoSN board member, and member of the Council of Great City Schools. Lenny is the former CIO of Katy (TX) ISD, the former CIO of Houston (TX) ISD, and a former CoSN board member. They both help us understand what we can do to make cyber security the responsibility of the entire school district, not just the responsibility of the IT Department. OH, AND TELL ME I HAVE AN UGLY BABY!!! Hang out with us at K12TechPro.com Buy our merch!!! Visit our sponsors: Managed Methods ManagedMethods/EdWeek Research Center K-12 cybersecurity & safety survey white paper download: https://hubs.ly/Q01nRG5l0 SomethingCool.com - Cybersecurity Solutions Provision Data Solutions Extreme Networks - dmayer@extremenetworks.com Jefferson College's success with Extreme Networks Oh, and... Email us at k12techtalk@gmail.com Tweet us @k12techtalkpod Visit our LinkedIn page HERE

"Digital has outgrown the IT Department." As a Professor at London Ontario's Ivey School of Business, Rob watches, assesses and teaches trends in technology. His extensive background in both academia and business brings together some fascinating thoughts about the evolution and impact of technology and digital in our world. More on Ford Keast Human Resources can be found here: https://www.fordkeast.com/services/human-resource-consulting/ & for all the podcast and YouTube information visit our website: https://www.career-resilience.com/ If you enjoyed this podcast or our YouTube video and need support in your own career resilience please do get in contact with Jann at HR@fordkeasthrc.ca We would love to hear from you! Want to show your support? Subscribe and leave a review! It means a lot! Thank you Jann Danyluk, Career Resilience.

In this episode we'll discuss:Careful what you manifestHR PoliciesVisual AidesWorkplace Snack Etiquette and Family Food PreppingThe Orc from the Office by Kate Prior!Mate-bonding with a co-worker is against company policy... accidentally or not.Janice knows better than anyone that entanglements with co-workers are risky business.But when Janice accidentally breaks a co-workers nose, she finds herself unexpectedly mated to an orc, and under Monster Resources' scrutiny. Khent from the IT Department is quiet and nerdy, despite the tusks. His emails are overly wordy. He won't stop apologizing even though she's the one who broke his glasses.Clearly, fate got this one wrong.All Janice has to do is stay away from Khent until the bond dissipates. Easy enough, right? Except……Her company laptop chooses this week to need the orc from the IT Department, repeatedly.…She accidentally clicks on orc porn at work and has to take remedial phishing training with Khent.…Their bond will keep pulling them back together until it is completed.https://linktr.ee/BondedBooksPodcastIf you'd like to email questions, comments or book suggestions you can do so at BondedBooksPodcast@gmail.com

Jan Dobbenie, CIO at VDAB is nominated for the European Digital Leader of the Year Awards! Register here: https://www.cionext.com/14 to meet Jan and other finalists at #CIONEXT on 26th October, where the winners in the Finance & Government categories will be announced! How did VDAB navigate the major transformation, where it shifted from helping 200 000 unemployed find a new job to serving 4 million citizens of Flanders with advice on their career paths? Is it possible to apply zero-based budgeting in the public sector? In this #LeadershipDeepDive episode, Hendrik Deckers talks with Jan Dobbenie, CIO at VDAB about the use of AI in matching the right candidate with the right employer in the sector where segmentation is, in fact, individual. Jan explains what the First Class Strategy at VDAB is and how their technology will evolve in the future to predict changes on the job market long before they actually occur. Watch the full interview to find out more and check why Jean-Luc Picard, the captain of “Star Trek's” USS Enterprise can be an inspiration for successful digital leaders! Table of contents: 01:00 | Introduction 01:08 | Jan's background 06:45 | About VDAB 07:54 | Transformation at VDAB: VIBE Program 11:25 | Artificial intelligence at VDAB 12:23 | About the “Job Reach” engine 16:10 | Next steps: predictive employment models 18:57 |Inclusive talent management 23:08 | IT Department at VDAB 23:44 | Results of the new programs 26:57 | Measuring results 28:08 | The First Class strategy 30:05 | Data strategy 37:30 | VDAB & CIONET Tribes 38:57 | The role of the CIO 42:37 | Management style 44:12 | Leadership style 48:14 | Motivation 51:08 |Most brilliant failure 53:45 | MBTI - strengths 59:48 | MBTI - weaknesses 1:00:03 | Bad things in life 1:01:58 | Personal gift 1:03:25 | Advice to future digital leaders

The Election Commission is in the midst of a crackdown against over 2,000 ‘unrecognised political parties', and the IT Department has already raided many. Here's why.      

My guest today is a friend of mine that I went to High School with who is now working as an analyst and developer in the IT Department of a private school. He talks to us about the kinds of technical solutions and systems he handles on a daily basis and reveals the biggest internet security threat he's had to combat.

Megan and Tyler sit down with Mike Kollmeyer from the City's IT Department. Mike is the GIS Team lead. His team is in charge of the interactive maps the public and staff can use to learn different things about the city. Megan also convinces Tyler to buy Jeanette a birthing gift. 

Is your business operating at its full potential? Pete Gibson, the former CIO of Friendly's and Johnny Rocket's restaurants has built a reputation going from company to company improving overall functionality and increasing revenue. Learn how he uses technology and team-building strategies to maximize IT output and why his nearly 15-year military background has proven useful in his professional career.Tune in to learn:Pete's military background (2:40)Some case studies from Pete's private sector experience (11:50)Pete's approach to a company audit (18:05)Peter's take on today's IT environment (34:00)Mentions:“The First 90 Days” by Michael D. Watkins“Does IT Matter?” by Nicholas CarrUp Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at http://www.salesforce.com/commerce Mission.org is a media studio producing content for world-class clients. Learn more at http://www.mission.org.

Michael meets with Jean-guy R. Lauture MPP, CG-CIO, the Assistant Township Administrator in the Technology Department for Bloomfield Township, NJ. Jean-guy talks about many of the projects within the township that the IT Department takes on. They discuss how different projects in the municipality require the help of IT, including keeping systems up-to-date and cyber-safe through phishing tests, and other specifics involving the private sector.

Take some notes people, because Alex is a smart guy!Listen as he describes in detail his keen insights into managing his Fund of Funds, how to select sponsors, and much more. Great tactical and strategic advice for those getting started and beyond. Alex has seen a lot of life. Born in Ukraine, came to the US, he traveled around from Florida to the Silicon Valley where he lives today.  He  has worked in Corporate America in IT Department for Start ups and Fortune 500 companies as QA Engineer, Lead QA, Business Analyst, Project Manager and Customer Success Manager.He has taken the long term view to Real Estate Investing, and knows how to get there, by leveraging his knowledge in the tech industry and beyond, and also connecting with successful professionals around himContact Info:(415) 608-2115https://www.wealthymindinvestments.com/investor-club/From Linkedin:

How can IT admins thrive and keep continuing to improve the IT Department? We asked Jeff Bernt, security specialist in the Las Vegas area on how to use automation. Hear what he has to say in this new episode of Where's the Any Key?

Hackers have no shame.Any opportunity they think they can exploit will be exploited.That includes a global pandemic that has taken the lives of millions of people around the world.  The death and destruction are of no consequence to these bad actors and with millions of workers working remotely, hackers have a field day.Did your business go remote to stay afloat?  Was your IT Department unable to fully prepare the at-home workers? If so, know that you aren't alone, and listen along to find out what you can do to improve your cybersecurity portfolio.Link: https://remote.petronellatech.com/Hosts: Craig, Erin and BlakePlease like, subscribe and visit all of our properties at:YouTube: https://www.youtube.com/channel/UC8Hgyv0SzIqLfKqQ03ch0BgYouTube: https://www.youtube.com/channel/UCa9l3tgOOHMJ6dClNn8BiqQ Podcasts: https://petronellatech.com/podcasts/ Website: https://compliancearmor.comWebsite: https://blockchainsecurity.comLinkedIn: https://www.linkedin.com/in/cybersecurity-compliance/ Please be sure to Call 877-468-2721 or visit https://petronellatech.com

How can IT admins thrive and keep continuing to improve the IT Department? We asked Ricky Jordan, the Senior Computer Systems Admin at Primitive Skate about tools and tips. Hear what he has to say in this new episode of Where's the Any Key?

***In order to get the breaking cyber news to you guys FAST we are posting these right after the live broadcast! If you prefer your news more filtered, keep an eye out for the edited posting tomorrow!***Hackers have no shame.Any opportunity they think they can exploit will be exploited.That includes a global pandemic that has taken the lives of millions of people around the world.  The death and destruction are of no consequence to these bad actors and with millions of workers working remotely, hackers have a field day.Did your business go remote to stay afloat?  Was your IT Department unable to fully prepare the at-home workers? If so, know that you aren't alone, and listen along to find out what you can do to improve your cybersecurity portfolio.Link: https://remote.petronellatech.com/Hosts: Craig, Erin and BlakePlease like, subscribe and visit all of our properties at:YouTube: https://www.youtube.com/channel/UC8Hgyv0SzIqLfKqQ03ch0BgYouTube: https://www.youtube.com/channel/UCa9l3tgOOHMJ6dClNn8BiqQ Podcasts: https://petronellatech.com/podcasts/ Website: https://compliancearmor.comWebsite: https://blockchainsecurity.comLinkedIn: https://www.linkedin.com/in/cybersecurity-compliance/ Please be sure to Call 877-468-2721 or visit https://petronellatech.com

Show notes News Item: - On December 28, 2021, Illuminate Education was hacked. The intrusion, which lasted until January 8, 2022, compromised the private data of nearly one million students in New York State (and maybe more) - The breach affected at least 24 school districts and 18 charter schools, along with one Board of Cooperative Educational Services (BOCES) - The company initially described the hack as an “attempted security incident” but then shut down both Skedula and PupilPath for more than a week to address the issue - Possibly the largest school data breach in U.S. history - What Is Illuminate Education? - A California-based edtech company (founded in 2009) that runs a variety of school information platforms, including Skedula (aka IO Classroom), PupilPath, and eduCLIMBER - From its website: - Our solution brings together holistic data and collaborative instructional tools, and puts them in the hands of educators. - As a result, they can visualize each student's progress, determine the right instructional or intervention strategy, and take the best next action, moment-by-moment. - More than 17 million students and 5,200 districts and schools across all 50 states rely on Illuminate every day to move the student performance needle. - It does not have a NY state- or city-wide contract but it is an approved vendor, which means that it was “rigorously reviewed” by the IT Department for the state Department of Education - Schools use the platforms for a variety of purposes: - tracking grades and attendance - communicating with parents - contact tracing for COVID–19 - The company has earned about $5 million per year from NY schools - What Data Was Compromised? - A database containing a variety of personally identifying information, including: - names - birthdays - ethnicities - home languages - student ID numbers of current and former public school students going back to the 2016–17 school year - identities of special ed students - class and teacher schedules - identities of those receiving free lunch - Post-Incident Responses - Illuminate waited two months to formally notify the city - Avoid bad publicity and/or litigation - Negotiating with hackers - Avoid compromising investigation - Illuminate claimed that all student data is encrypted but the breach revealed that was not true - New York state law requires that student information be encrypted both “at rest or in motion” - The hack is still being investigated by the Dept. of Education, the New York Police Department, the FBI, and NYS Attorney General Leticia James - A school district in Connecticut also reported a breach, as did at least two in Colorado - New York State Education Department drafted a template for a letter/web page for parents - Notification of “unauthorized release of such data” - Notification of number of years of data affected (blank in template) - A promise that more information will be provided - What Are the Risks? - Profound impact on the ability of schools to function - Identity Theft using dark web tools and resources - Credit damage to minors, who typically don't monitor their credit - What Can Schools Do? - Make sure that their own house is in order - Updated security patches - Collaboration with other schools/districts - Ongoing review and utilization of state and federal resources - Consider bringing in outside security consultants - Review what student data is collected and whether doing so is mission-critical - Don't just collect data because it is possible to do so - Make local backups of any data that is being transmitted to third-party vendors - Thoroughly vet third-party vendors who collect and store student data - Have they had security or data breach issues in the past? - Advocate for stronger regulation of data collection firms at both state and federal levels - What Can Parents Do? - Don't ignore notices of potential data breaches - Change any passwords used by you or your children to interact with the school or the vendor platform(s) - Put a credit lock on child social security numbers - Take advantage of offers for complimentary credit monitoring for themselves and their children - Be wary of possible fraud – scam calls, phishing emails, etc. - Double-check by phone with school personnel about any online request for information - Talk to your children about possible misuse of their information - The price of digital data is eternal vigilance - Resources - [n.d.] Illuminate Education https://www.illuminateed.com/ - [n.d.] New York State Education Department Template for Breach Notification Letter http://www.nysed.gov/data-privacy-security/illuminate-education-breach-notice - [n.d.] How to Protect Your Child From Identity Theft https://consumer.ftc.gov/articles/how-protect-your-child-identity-theft - #2022–05–05 565 Schools, Over 1M Students in NY Impacted by Illuminate Data Breach, NYSED Says; 2nd Colorado District Notifies Parents https://thejournal.com/articles/2022/05/05/565-schools-over–1m-students-impacted-by-illuminate-data-breach–2nd-colorado-district-affected.aspx?admgarea=News1 - #2022–05–05 List of Schools in New York Impacted by the Illuminate Education Data Breach https://thejournal.com/articles/2022/05/05/list-of-schools-in-new-york-impacted-by-the-illuminate-education-data-breach.aspx - #2022–05–03 Illuminate Education Data Breach Impacted At Least 24 Districts, 18 Charter Schools in NY; Investigation Launched https://thejournal.com/articles/2022/05/03/illuminate-education-data-breach-impacted-at-least–24-districts–18-charter-schools-in-ny.aspx?m=1 - #2022–04–21 Illuminate Education breach that affected NYC schools spreads to Connecticut https://statescoop.com/illuminate-education-coventry-connecticut-breach/ - #2022–04–21 Another School District Says Student Data Breached Within an Illuminate Education Product https://thejournal.com/articles/2022/04/21/another-school-district-says-student-data-breached-within-an-illuminate-education-product.aspx - #2022–03–29 After massive NYC student data breach, here are steps you can take to protect your family https://ny.chalkbeat.org/2022/3/29/23002097/illuminate-education-pupilpath-skedula-nyc-school-student-data-breach-privacy-scam-tips - #2022–03–28 Data Breach Alert: Illuminate Education https://www.jdsupra.com/legalnews/data-breach-alert-illuminate-education–2802445/ - #2022–03–25 Data of 820,000 NYC students compromised in hack of online grading system: Education Dept. https://www.nydailynews.com/new-york/education/ny-hack-illuminate-online-gradebook-compromised-personal-data–20220325-ahy3b3b3t5cjzajau63muqcniq-story.html - #2022–03–21 Data breach exposes 820K New York City students' information https://www.k12dive.com/news/data-breach-exposes–820k-new-york-city-students-information/621352/ - #2022–01–15 NYC schools crippled by week-long data service systems outage https://nypost.com/2022/01/15/nyc-schools-crippled-by-illuminate-educations-data-outage/ - #2022–01–14 Ransomware feared in weeklong outage of online grading and attendance system used by NYC schools https://www.nydailynews.com/new-york/education/ny-grading-attendance-program-experts-fear-ransomware–20220114-sk5dqssgbjfhzhc3t5lhtbdlai-story.html - #2022–01–11 Online grade and attendance system used by many NYC schools down for days https://www.nydailynews.com/new-york/education/ny-nyc-online-grades-down-possible-security-incident–20220112-leqn2ovkdbapvjzacfijaah5bu-story.html SEO Keyword School Data Breach Question someone would ask where this would be the answer My school was hacked Blog Post (

The City of Kyiv's IT Department has reconfigured its city apps to provide citizens with a range of services, including finding bomb shelters and medicines, to a quality of life despite the threat of bombardment and terror. In this episode, city leaders join together to discuss this extraordinary approach.  Speakers for this episode include: Vera Bergengruen, Washington Correspondent at Time Magazine; Martin Männil, Chief Information Officer, City of Tallinn, Estonia; Moez Chaabouni, ICF Juror Chairman and former CIO of Columbus, Ohio; and Tyler Gooch, Director of Innovation & Technology, Winnipeg, MB, Canada.

Air Vice Marshal from headquarters is carrying out an investigation into the accidental firing, IT Department carried out search and seizure operations at Hero Motocorp, Ministry of home affairs revoked the provisions for Covid-19 and other top news in today's bulletin.

On Tuesday, Madhabi Puri Buch took over as the new chairperson of the Securities and Exchange Board of India, which regulates India's $3.3 trillion stock market ecosystem. She has been appointed for an initial period of three years by the government and replaces Ajay Tyagi, whose five year term ended on Monday.  She joins at a time when the markets are volatile due to the Russia-Ukraine conflict and India's largest-ever Initial Public Offering by Life Insurance Corporation of India is about to be launched. She brings many firsts to Sebi. Buch is the first woman to head India's stock market regulator. And at 56, she is the youngest chairperson. She is also the first non-IAS individual since 2002 as well as the first person from the private sector to lead the markets watchdog. However, she has had a more than 4.5 year stint as a Whole-Time Member of Sebi, a post just below the chairperson, till October 4, 2021.    Puri Buch has more than three decades of experience in the financial sector. An alumna of Delh's St Stephen's College and IIM Ahmedabad, she joined ICICI Bank as a Project Finance Analyst in 1989 and was there until 1992. She re-joined the private lender in 1997 and rose through the ranks to become an Executive Director in 2006. Buch then served as the CEO of ICICI Securities, the broking and investment banking arm of the ICICI Group, between 2009 and 2011.  During her stint at ICICI, she held different positions including the Head of Marketing and Sales, Head of Product Development, Head of Operations and the Head of Brand Marketing. She was among the handful of executives who were groomed by veteran banker KV Kamath, the founder and former CEO of ICICI Bank. Before taking charge as the only female Whole Time Member at Sebi in April 2017, Buch served as the Head of Business Development at private equity firm Greater Pacific Capital in Singapore and acted as a consultant for New Development Bank in Shanghai.  Besides, she has held non-executive director roles in several organisations, including Max Healthcare, Zensar Technologies and Innoven Capital. She is also the founder of Agora Advisory, a consulting and incubation firm. As a Sebi Whole-Time Director, she was part of many committees and handled the Market Regulation Department, Integrated Surveillance Department, Department of Economic & Policy Analysis, the National Institute of Securities Markets and IT Department among others. After the five-year term ended in October 2021, she was named the head of Sebi's secondary market committee in December.  During her previous stint at the regulator, she tried to inculcate a culture among her junior staffers to extensively use modern technology and data. In fact, she headed a technology panel that explored solutions for early detection of market anomalies. She had once said that turning Sebi into a tech savvy regulator was her single biggest achievement.

We sat down with a great friend of ours , John White.  We talk about being black in I.T., negotiating salaries, relationships,  knowing your worth, relocation, chasing your dreams, and more.Originally from the south side of Chicago, John White attended Grand Valley State University in Allendale, MI. He graduated in December of 2011 with a Bachelor of Business Administration with an emphasis in Management Information Systems. And in December of 2020 he received a Master of Science degree from Davenport University in Technology Management. For the last 10years he has worked in the IT Department at Steelcase, Inc. the global leader in office furniture manufacturing and design.With a current title of Sr. Applications Engineer, John typically wears some combination of the following hats:Applications Developer, Systems Analyst, and/or Project Manager within the manufacturing execution and distribution space. From 2014 to 2019, John was also responsible for the recruitment, interviewing, hiring, and coordinating summer activities for all of Steelcase's IT interns for the Grand Rapids campus. In October of 2020, John started a 90-day assignment for Steelcase in Rancho Cucamonga, CA as an experiment on placing an IT Applications Engineer within a remote Regional Distribution Center (RDC). In this role he is supporting the Steelcase RDC as well as AMQ, a recent Steelcase acquisition co-located in the same building from an IT perspective. At the conclusion of this temporary assignment John and his family chose to relocate to California permanently for this role and he is now enjoying life in sunny SOCAL. As recent events have put DEI in the forefront, John has also been tapped by Steelcase leadership to serve on the Steelcase DEI executive team whose responsibility is to advise and develop a global DEI Strategy for the Fortune 1000 company.Outside of work he spends quite a bit of time with his wife of 9 years, Josephine. Being an Active member of Alpha Phi Alpha Fraternity, Inc. He enjoys watching Anime, playing video games (PS5, XBOX Series X, Switch, PC), traveling and drinking with friends.

This week, Joe Gottlieb welcomes Wayne Bovier, Higher Digital co-founder and CEO, to discuss a recent article in the Wall Street Journal, “It's Time to Get Rid of the IT Department.” Listen to the episode to hear Wayne's insights on the future of the IT department in higher ed. 

COSN CEO, Keith Kruger, and cybersecurity expert, Amy McLaughlin, discuss cybersecurity. McLaughlin suggests cyber security should not be the work of the school district's IT Department only, it is the work of the entire school district and part of the culture. Kruger and McLaughlin discuss why school districts are at risk for cyber security attacks, followed by specific steps districts and individuals can take to protect their information and data. This podcast is full of valuable information to better understand the need for cybersecurity in school districts and specific steps IT Departments can take to better protect data and information. For more information visit www.COSN.org About our guests: Keith has a global reputation as a key thought leader and has organized senior level U.S. delegations to visit Australia, Asia, Europe and South America to examine best practice in ICT in education. Keith R. Krueger is CEO of the Consortium for School Networking (CoSN), a nonprofit organization that serves as the voice of K-12 school system technology leaders in North America. CoSN's mission is empowering educational leaders to leverage technology to realize engaging learning environments. He was selected by Ed Tech magazine for it's 2021 K-12 IT influencers. In 2016 Technology & Learning selected him as one of the “big 10” most influential people in ed tech, and the Center for Digital Education identified him as a Top 30 Technologist/Transformer/Trailblazer. In 2008 he was selected by eSchool News as one of ten people who have had a profound impact on educational technology over the last decade. In 2016 he received a Special Recognition award from the Council of Great City Schools. He is the current Chair of the Learning First Alliance and is on the Executive Committee of the National Coalition on Technology in Education & Training (NCTET). He serves on many Advisory Boards including the Friday Institute at NC State University, the Public Policy Advisory Council for the American Library Association, Ed Tech Digest, as well as previously the Education Committee of the National Park System. He is principal investigator of the Driving K-12 Innovation series. An experienced information technology and information security professional, Amy has over twenty years' experience building, implementing, and securing information systems, including 10 years in K-12 and higher education. As a Certified Information Security Manager (CISM) and Chief Information Security Officer (CISO), she has been responsible for protecting data covered by a broad range of federal and state regulations including HIPAA, FERPA, IRS 1075, and the Oregon Identity Theft Protection Act. She holds a Master of Science in Information Technology Management and a Master of Arts in Marriage and Family Therapy. Amy currently serves as CoSN's Subject Matter Expert for Cybersecurity and Networking, and as the Executive Director of Technical & Solutions Architecture for Oregon State University.

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In order to go UPWARDS you have to go deep INWARDS says Letroy Woods BOOM

You think your secrets are safe online? Think again. Every single day, over 30,000 websites are hacked. In 2020, 36 billion records were stolen from the worlds largest and most secure tech companies. And 95% of these breaches came down to human error. Your phone, your doorbell, your refrigerator, all can be hacked. The statistics sound overwhelming, but no need to renounce all your connected possessions quite yet. On this episode of Smart City Diaries, hosts Anna and Deborah, along with security expert Alex Acosta, break down the simple tools to help you safeguard your information at home and at work. And talking about work, when you do have a problem, how can you upgrade your interactions with the IT Department? On top of that, Anna And Deborah talk kitten cafes, "women"-run NFT startups, and Sin City. So take a seat and enjoy the show! PREFER TO WATCH INSTEAD OF LISTEN? See Smart City Diaries in full color at https://www.youtube.com/channel/UCrewvEoeaBhWuTcbKDrAT7A. Help support the show and keep us on the air! Connect directly with the SCD team, and get access to extras, full interviews and other fun stuff by joining our Patreon at https://www.patreon.com/smartcitydiaries. For more Smart City Diaries, visit http://www.smartcitydiaries.com. Hosted by Anna Acosta and Deborah Acosta Special Guest: Alex Acosta Directed and Edited by Brandon Katcher Marketing and Outreach by Zachary Borja and Mary Celestin A Lost Summit Films Production FOLLOW US Instagram: https://www.instagram.com/smartcitydiaries/ Facebook: https://www.facebook.com/smartcitydiaries/ Twitter: https://twitter.com/smartcitydiary LinkedIn: https://www.linkedin.com/company/smart-city-diaries

This episode of Compliance Unfiltered is dedicated to those going through, or about to go through, a compliance engagement and are deciding what mix of help is needed for them to complete their compliance tasks, successfully and as painlessly as possible. Adam covers, in-depth, the differences between an Assessor only approach Vs. A Consultant + Assessor approach, and what each will add to your compliance game-plan. Which do I need? Can't my IT Department figure this stuff out? If I already have an assessor would I need a consultant? Adam takes to the time to walk through all these answers so you don't have to guess! Remember to follow and interact with Compliance Unfiltered on twitter and Instagram @compliancesucks --- Send in a voice message: https://anchor.fm/compliance-unfiltered/message

Would the real "Mike" stand up? Meet the original Mike of the IT Department (we have three), Mike Strangio. In this episode we get to know the last of our "Your IT Coach" host and his plans for his show.

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This episode is full of acronyms. Here's a quick list for reference. A brief explanation of each Industrial Revolution follows the list.CNC: Computer Numerical Control. It's a computer controlled machine that uses pre-programmed software to direct the movement of machining tools and 3D printers.ERP:  Enterprise Resource Planning. The ERP system runs the entire plant.HMI:  Human Machine Interface. It's a touchscreen on a machine that displays the data on that machine.IIoT:  Industrial Internet of Things. IIoT is the extension of the Internet of Things (IoT) in industrial sectors and applications. The digitization and digitalization steps to use data to make good business decisions.IIoTA:  Industrial Internet of Things Appliance. An appliance that easily connects IT and OT and transfers data directly and natively without the need for generic communications.IT:  Information Technology. The Enterprise side where the data servers & databases reside.KPI: Key Performance Indicator. It's a measurable value to illustrate effectiveness.MES:  Manufacturing Execution System. MES is the manufacturing leg on the ERP system.Modbus TCP:  Modbus is a data communications protocol. TCP is Transmission Control  Protocol.OA:  Overall Availability. It's a process based Key Performance Indicator.OEE:  Overall Equipment Effectiveness. Also a process based KPI.OLE:  Object Linking and Embedding. Invented by Microsoft in the '80's. The OLE principles for process control begat OPC.OPC:  Open Platform Communications. A generic, common language that runs in a PC environment and is used to communicate with PLCs on the plant floor. Some folks say stands for "Oh, Please Connect!"OT:  Operational Technology. The plant floor. When talking about machines think operations.PC:  Personal computer. In manufacturing when a PC is brought into the system, it becomes an IT asset. The IT Department must then protect it.PLC:  Programmable Logic Controller. Controls the majority of manufacturing equipment. Capable of gathering and generating data from the machines on the plant floor, OT side.The Industrial Revolutions in manufacturing:Industry 1.0 - the mechanization of manufacturing with the introduction of steam and water power.Industry 2.0 - the mass production assembly lines using electrical power.Industry 3.0 - automated production using electronics, programmable logic controllers (PLCs), IT systems, and robots.Industry 4.0 - using "smart factory" autonomous decision making of cyber physical systems using machine learning and big data analysis. Interoperability through IoT and cloud technology.During this episode, Brandon discusses:Each of these terms - what they mean and how they relate to an effective manufacturing grade IoT system.The differences between Digitalization and Digitization.The basic goal of most industrial IoT implementation.Some pitfalls that elliTek has been asked to solve.OPC and why some folks say it stands for "Oh Please Connect!"Quality data - what it is and some reasons for skewed data.How elliTek is able to overcome these industrial IoT struggles - The Trick!Watch the "Two Minutes To Data" video. Read more about how an MES Gateway Appliance opposes OPC and industrial PCs.

Brains Lynette James is a former IT Department quality/business analyst and now the owner and chef of The Étouffée Café on wheels. She has a passionate about food and healing which has been fueled by her own health and spiritual journey. She learned from both books and personal experiences that food can be a powerful tool in healing.  Food can not only help aid the body in healing from physical ailments but also spiritual and emotional ailments as well.  Our food in the U.S. has become littered with GMO's and chemicals both in processed food and in our processed food which blocks our body from functioning properly.  She infuses her cooking by smoothing it in love and positive energy to help provide balance and harmony to your meals. http://www.etouffeecafeonwheels.com