Resilient Retail

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Retail business owners have resilience in their DNA. From real stories of struggle and breakthrough to the insights your retail business needs right now, find inspiration, take action, and make your business future-proof.

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    • Jul 1, 2021 LATEST EPISODE
    • weekdays NEW EPISODES
    • 41m AVG DURATION
    • 84 EPISODES

    Listeners of Resilient Retail that love the show mention: shopify, resilient, retail, ecommerce, kristen, small business, eye, season, host, worth, questions, new, informative, fantastic, guests, great, love, show, learn, definitely.



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    Latest episodes from Resilient Retail

    The new weird: Navigating the next era of commerce with Kristen LaFrance

    Play Episode Listen Later Jul 1, 2021 26:11


    Real Life Retail: Jeremy + Julie Brown of Province of Canada

    Play Episode Listen Later Jun 30, 2021 53:38


    Today Steph Laposta is joined by Jeremy + Julie Brown of Province of Canada for the last episode of Real Life Retail, a weekly segment with honest, candid conversations with retailers. To finish the season off they talk about the creation of Province of Canada, the patience it takes to build a business, their thoughts on having a physical retail store versus online, and their dreams for the future of Province of Canada!

    On top since 1938: How REI builds a peak customer experience from beginning to end

    Play Episode Listen Later Jun 29, 2021 35:38


    REI needs no introduction. They've been a juggernaut in the outdoor retail industry for decades, and most of us already know that their customer experience is absolutely unmatched. In this episode, Chief Experience Officer Curtis Kopf digs into the ways that REI builds community, adventure, and sustainability into every touchpoint. That means amazing experiences in their physical stores, online, and everywhere in-between. Check out REI and follow them on Twitter Connect with Curtis on LinkedIn and Twitter Connect with Kristen on Twitter and LinkedIn

    Resilient News: Leading through Change with Kat Cole

    Play Episode Listen Later Jun 25, 2021 30:23


    This Friday, Kristen is joined with Kat Cole to cover the hottest industry news and trends of the week. Sadly we have reached the finale of Resilient News! To finish the season off we chat about leading through change, having empathy as a business owner, and staying on track with the mission.

    No brand, no problem: How Italic cuts out the middle(men) for a radical new approach to commerce

    Play Episode Listen Later Jun 24, 2021 45:38


    So much of Resilient Retail this season has been about the importance of brand. But what happens when you take brand out of the equation? Well, you get Italic. They're rethinking the basics of commerce by connecting top-tier manufacturers directly to customers at the lowest possible markup. It's a more radical move than you might think. This episode is all about a fundamentally different approach to growth based on a simplified supply chain and a membership model. Check out Italic and follow them on Instagram Connect with Jeremy on LinkedIn Connect with Kristen on Twitter and LinkedIn

    How Venus ET Fleur is setting the gold standard for the floral industry

    Play Episode Listen Later Jun 22, 2021 41:54


    Venus ET Fleur is a husband-and-wife-led luxury brand disrupting the flower industry - not least by offering roses that last a full year with minimal upkeep. That alone would set them apart. But they've also nailed an exciting, innovative approach to meeting their customer's needs, no matter how they enter the funnel. Maintaining pitch-perfect operations is important for a brand like VEF. After all, they're dealing with living, breathing products that need special care to arrive on customers' doorsteps in tip-top shape. This episode is all about the ways that operations feed directly back into the customer experience.

    Where DTC meets retail: brushing up on Quip's omnichannel strategy

    Play Episode Listen Later Jun 17, 2021 25:52


    DTC subscription and in-store retail often feel like they're coming from opposite ends of the shopping spectrum. So what happens when you combine the two? Shane Pittson, VP of Growth at Quip, is all about creating a shopping experience that helps customers build healthy oral care habits in the most convenient ways possible. This episode digs into the relationship between retail and subscription, Shane's innovative rewards program, and how Quip has hit an 80% response rate on their post-purchase survey.  Check out Quip and follow them on Instagram Connect with Shane on LinkedIn Connect with Kristen on Twitter and LinkedIn

    Real Life Retail: Special PRIDE edition featuring Queeriosity folks Eli Holtz and Kai Joseph

    Play Episode Listen Later Jun 16, 2021 32:00


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. Today we have a special episode in celebration of PRIDE month! Joined by Queeriosity folks Eli Holtz and Kai Joseph, to chat about starting Queeriosity, the struggles of going through the production process, getting their product sold in retail stores, and we even get a little taste of the game, Queeriosity: The LGBTQ+ Social Game!

    How Neighborhood Goods crafts department store experiences for the 21st century

    Play Episode Listen Later Jun 15, 2021 45:47


    Most entrepreneurs would have balked at the decision to launch Neighborhood Goods in late 2018. After all, many department stores were barely surviving by the end of the 2010s, and the department store retail model appeared to be on the verge of collapse. But against all odds, co-founder and CEO Matt Alexander has leveraged amazing growth in changing economic times.So what sets Neighborhood Goods apart? It all comes down to a creative rethinking of the in-store experience. They start by curating a smart range of products. Then, they display them in dynamic, engaging spaces built for human connection. It's all about bringing to life the kind of community experience that transforms a quick errand into an enjoyable event. Check out Neighborhood Goods and follow them on Instagram Connect with Matt on LinkedIn Connect with Kristen on Twitter and LinkedIn

    How The Goody Vault turns vintage finds into timeless stories

    Play Episode Listen Later Jun 10, 2021 34:04


    Emanuel Edwards took a big risk when he transitioned to managing his curated vintage brand The Goody Vault full-time in early 2021. Thanks to the fact that he'd already been building relationships via his one-on-one showroom experience for a couple years, he was ready to hit the ground running when the Vault moved from side hustle to main attraction. Emanuel's success is rooted in his understanding that fundamentally, people buy from people. He crafts every in-store experience for maximum human connection, and that approach has built a community around the brand that's hard to top. Check out The Goody Vault and follow them on Instagram Connect with Emanuel on LinkedIn Connect with Kristen on Twitter and LinkedIn

    Real Life Retail: Jenna Lam from Early Bird & Worm and Nest + Hatch

    Play Episode Listen Later Jun 9, 2021 30:18


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Jenna Lam, from Early Bird & Worm and Nest & Hatch, joins us to chat about starting a private label, the challenges of not being able to plan, and the rollercoaster of owning a business.

    Styling for the stars: How Jennifer Fisher Jewelry forged an omnichannel brand

    Play Episode Listen Later Jun 8, 2021 29:33


    Jennifer Fisher has styled for clients from Miley Cyrus to Rihanna, but her jewelry brand's major break came in 2006, when Uma Thurman wore one of Jennifer's custom necklaces on the cover of Glamour magazine.Since then, Jennifer Fisher Jewelry has exploded. Her creations have appeared in Vogue, Variety, People, Elle, and more. She's expanded into a culinary line and the brand has recently opened retail locations in New York and Beverly Hills. Jennifer's spent the past fifteen years building a brand that can change with the times while remaining true to her initial creative spark, and the results have been astounding. This conversation digs into the ways that Jennifer has remained flexible, authentic, and open over the years. Check out Jennifer Fisher Jewelry and follow the brand on Instagram Connect with Jennifer on LinkedIn and check out her food Instagram Connect with Kristen on Twitter and LinkedIn

    Resilient News: Hailey's Season Finale. Prime Days, Etsy's new acquisition, and the woes of Bed Bath and Beyond

    Play Episode Listen Later Jun 4, 2021 39:59


    Join Kristen and Halie LeSavage to cover the hottest industry news and trends of this week. Sadly it's the last episode with Halie around but we’re here to chat about Amazon Prime Day and back to school shopping, Etsy’s acquisition of Depop, the power of physical retail, and Bed Bath and Beyond’s new changes.

    Dough is Your Canvas: Creating the Future of Pizza with Ali Khan Lalani

    Play Episode Listen Later Jun 3, 2021 39:07


    A pizzeria isn’t generally what comes to mind when we think of retail, but General Assembly Pizza (also known as GA Pizza) isn’t exactly playing by the rules. Since 2017, they’ve been rewriting the playbook for fast casual.Founder and CEO Ali Khan Lalani has built the brand around truly seamless customer experiences. That means focusing on the connections between technology and the range of mediums customers use to interact with the brand- online, dine-in, and everywhere in-between. This episode is all about the ways that GA Pizza serves their ever-expanding customer base. Check out GA Pizza and follow them on Instagram Connect with Ali Khan Lalani on LinkedIn Connect with Kristen on Twitter and LinkedIn

    Real Life Retail: Jeff St. Pierre, Retail Launch Engineer at Shopify

    Play Episode Listen Later Jun 2, 2021 38:45


    This week on Real Life Retail, Steph LaPosta is joined by Jeff St. Pierre, Retail Launch Engineer at Shopify, for an honest, candid conversation about what he’s learned in his own successes of working in retail, how to create a brand vision, and creating smart partnerships.

    How Brik + Clik is using cutting-edge technology to test the boundaries of retail

    Play Episode Listen Later Jun 1, 2021 50:24


    This episode of Resilient Retail is a little different. Brik + Clik has spent the last eight months testing out a range of much-hyped technologies in their California location. Co-founder Hemant Chavan is here to tell Kristen what worked, what didn’t, and what to expect from the next decade in retail.So here’s the name of the game: Kris quizzes Hemant on a range of technologies, and he talks us through what’s here to stay. This episode is loaded with actionable insights from one of the most cutting-edge brands in the retail world today. Kristen and Hemant dig into NFC tags, micro-fulfillment, gamification, and much, much more. Check out Brik + Clik and follow them on Instagram Connect with Hemant on LinkedIn Connect with Kristen on Twitter and LinkedIn

    Resilient News: Let's go glamping. How the hospitality industry is shifting with Kat Cole

    Play Episode Listen Later May 28, 2021 16:09


    This Friday, Kristen is joined with Kat Cole to cover the hottest industry news and trends of the week. This week we’re talking all things travel! As travel restrictions are lifting we’re seeing a trend in hospitality, immersive experiences, and the opportunities in the hospitality market.

    Diamond in the rough: How Hill House Home went from personal vision to viral sensation

    Play Episode Listen Later May 27, 2021 34:44


    Hill House Home has exploded over the past couple of years, especially in the wake of a truly viral product known as the "Nap Dress.” Through it all, founder and CEO Nell Diamond has balanced customer demand and her own personal vision to craft a brand that’s both responsive to its customers and true to its founding aesthetic.So how did Hill House grow from a Yale University incubator into a brand with a truly fanatic fan base? It comes down to Nell’s deeply humanistic approach to business. This episode of Resilient Retail is all about the ways that brands and customers build a story together and the amazing results those connections yield. Check out Hill House Home and follow them on Instagram Connect with Nell on LinkedIn and Instagram Connect with Kristen on Twitter and LinkedIn

    Real Life Retail: Tim Guram, Founder of 100 Years of Love

    Play Episode Listen Later May 26, 2021 34:40


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Tim Guram, Founder of 100 Years of Love joins the show to talk about the passion behind 100 Years of Love, the thought process behind a rebrand, and why the approach of being open and honest is important.

    Meet Goorin Bros: The 126-year-old business that’s gotten an operational facelift

    Play Episode Listen Later May 25, 2021 56:27


    What’s the central nervous system of your business? For Goorin Bros controller, Aaron Wyse, it’s the logistical tools that underpin your operations. That means looking at the interplay between technology and human labor to build workflows that hold up under pressure.Goorin Bros has pivoted to new forms of omnichannel shopping over the past couple years, which opens up a ton of challenges and opportunities. Aaron digs deep into the questions brands should be asking as they scale and connect with customers in new ways. Check out Goorin Bros Connect with Aaron on LinkedIn Connect with Kristen on Twitter or LinkedIn

    Resilient News: QVC who? Macy's category expansion, Facebook's push into livestream shopping, and Knix's new round of funding with Halie LeSavage

    Play Episode Listen Later May 21, 2021 31:49


    Join Kristen and Halie LeSavage to cover the hottest industry news and trends of this week. With not a heavy news week, they talk about Macy's Q1 earnings and their shift to category expansion, the growth of livestream shopping and Facebook’s launch, and Knix’s amazing round of funding.

    How Suit Shop’s tailored customer experience led to a perfect product-market fit

    Play Episode Listen Later May 20, 2021 44:06


    SuitShop might come from humble beginnings, but you’d never know that looking at them today. The men’s formalwear brand is an incredible example of a digitally native brand that’s grown by prioritizing the customer every step of the way. That started with crafting a great online shopping experience, but it has also meant a surprise pivot to retail and groundbreaking new approaches to omnichannel selling. SuitShop’s success comes from a willingness to shift, bend, and change based on customer behavior. This conversation is a masterclass in product-market fit, and the ways that brands build trust with customers in the lead up to one of the biggest days of their lives. Check out SuitShop and follow them on Instagram or Twitter Connect with Jeanne and Diana on LinkedIn Connect with Kristen on Twitter or LinkedIn

    Real Life Retail: Bo Hong from Lou-Lou's Flower Truck

    Play Episode Listen Later May 19, 2021 29:30


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Bo Hong from Lou-Lou's Flower Truck talks mobile retail and pop ups, the importance of social media, and pivoting the floral industry in the midst of COVID.

    How Loeffler Randall stays true to its initial mission after sixteen years in business

    Play Episode Listen Later May 18, 2021 34:31


    If there’s a theme in the past decade of retail, it’s been the shift online. For most of us, that begs a tough question: how do we stay personal and human-focused when our interactions with customers are mediated through technology? For Loeffler Randall, a family owned and operated fashion brand sold in over 300 retailers worldwide, maintaining genuine relationships means understanding yourself first.Founder and Chief Creative Officer Jessie Randall has built an amazing brand by staying true to the passion that first drove her to start designing shoes in her Brooklyn apartment. Sixteen years later, she and her teammates are still the primary audience for the product. They know the customer will love something as long as they love it first. This episode digs into the launch of Loeffler Randall’s first retail location, how they connect with their fans, telling the brand story in full 3D, and much, much more. Check out Loeffler Randall and follow them on Twitter Follow Jessie on Instagram Connect with Kristen on Twitter or LinkedIn

    Resilient News: Who let the teens out? Back to school rush, Chipotle's push for workers, and apocalyptic beer with Kristen LaFrance

    Play Episode Listen Later May 14, 2021 24:37


    This week on Resilient news, Kristen is on her own! We'll walk through the impacts of new vaccination rollout, the back to school rush, Chipotle's push to hire 20,000 new workers, and a bold move by New Belgium Brewery.

    Good energy: eevee’s retail space is all about building rewarding community relationships

    Play Episode Listen Later May 13, 2021 43:25


    eevee’s is a PEV (personal electric vehicle) company rethinking the ways that we move, selling everything from electric unicycles to onewheels and eSkateboards. Co-founders Bradley Spence & Lukas Tanasiuk are building a brand that straddles the online and retail spaces and they’ve used their focus on community and education to survive and even thrive after launching during a pandemic.This episode digs into the ways they’ve harnessed free in-store lessons to build trust and community, as well as what it means to be a customer service fanatic. Moral of the story? Sometimes you’ve gotta deliver beer and a burger to a customer’s house.Show Links Check out eevee’s Follow eevee’s on Instagram: @_eevees Connect with Bradley and Lukas on LinkedIn Connect with Kristen on LinkedIn or Twitter

    Real Life Retail: Pam + Frank from North Standard Trading Post

    Play Episode Listen Later May 12, 2021 39:48


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Pam and Frank from North Standard Trading Post share their journey from being retailers to becoming wholesalers, how a reselling business turned to a full on brand and how they're rethinking their business for the future.

    Reinventing the store associate with HERO’s Adam Levene

    Play Episode Listen Later May 11, 2021 57:33


    Retail is supposed to consist of humans helping one another to find products that improve our lives. During the pandemic, that was challenged. One of the companies helping to bridge the gap was HERO, which strives to bring together the best of the retail world and the digital world. HERO has helped companies like Nike and Liberty London to keep retail associates employed by breaking down traditional retail silos. Founder and repeat Resilient Retail guest Adam Levene describes how HERO brings the warmth of the human touch to digital, and incorporates the ease of digital technology into physical spaces. In essence, they’ve helped to push the creative boundaries of retail in order to meet customers exactly where they are. Check out HERO Follow HERO on LinkedIn or Twitter Connect with Adam Levene on LinkedIn or Twitter

    Resilient News: Zara enters beauty, Mother's Day emails, and the return of summer purchasing with Halie LeSavage

    Play Episode Listen Later May 7, 2021 40:24


    Every Friday, join Kristen and a co-host to cover the hottest industry news and trends of the week. This week, Halie LeSavage, writer of Retail Brew is back to chat about Zara's beauty launch and their sustainability, brands allowing consumers to opt out of holiday emails, and consumer behaviors going into the summer.

    Cooking up community: An Ethiopian restaurant embraces innovation while honoring a decades-old past

    Play Episode Listen Later May 6, 2021 33:12


    Founded in 1988, Rosalind’s Ethiopian Restaurant is practically a landmark. In fact, it helped inspire the formal creation of LA’s Little Ethiopia. Pre-pandemic, Rosalind’s had served as a communal hub thanks to Meklit’s personable and well-connected father. But COVID put them into a tailspin, with a daunting menu and food that didn’t easily lend itself to takeout. Meklit decided to experiment with the menu, working with her father to update both the copy on the menu and the dishes themselves. Soon, customers were lining up asking for the new specials, and John Legend and Chrissy Teigen even gave the restaurant a resounding seal of approval.

    Real Life Retail: Leah Eyles of Scout

    Play Episode Listen Later May 5, 2021 41:03


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Leah Eyles of Scout shares her ideas behind creating Scout, the launch of a second location, how she transitioned to online shopping due to COVID, all the hardships of having a small business in the midst of a global pandemic, and she finds strength in all the challenges.

    It takes a village: The Atlanta-based market that’s enabling a new generation of Black power

    Play Episode Listen Later May 4, 2021 57:39


    When Dr. Lakeysha Hallmon founded The Village Market ATL in 2016, she was a former educator who felt inspired to help local Black entrepreneurs make their mark on the world. What started as a support system to facilitate businesses in her home base of Atlanta to connect with customers soon turned into something bigger. Today, the organization has helped funnel over $5.3 million dollars to Black-owned businesses across the nation and beyond. During the pandemic, the organization even opened its first retail location in the form a special co-op called The Village Retail. Dr. Key’s philosophy is simple: when you buy local and through sources like The Village, everybody wins.

    Resilient News: Food on a Mission with Kat Cole

    Play Episode Listen Later Apr 30, 2021 44:26


    Every Friday, join Kristen and a co-host to cover the hottest industry news and trends of the week. Kat Cole is back this week to talk about all things food, from the evolution of food brands, food retailers missions, the healthiest leading brands, and all their favorites!

    From culture shock to cutting-edge: How Raw Apothecary is spicing up Mexican DTC

    Play Episode Listen Later Apr 29, 2021 43:21


    In a country where online purchases are a source of distrust and skepticism, Macarena Riva and Andrea Sanchez are turning the tide. The two best friends started Raw Apothecary, a natural beauty brand that speaks to women of all ages. The women’s journey started by tapping into the thriving bazaar marketplace culture in their native Mexico. After forming an in-person relationship with customers, they took the brand online with the conviction that Latin America’s online ecosystem would soon catch up to the rest of the world.

    Real Life Retail: Ashley from Honey's Ice Cream + Tyger Tyger

    Play Episode Listen Later Apr 28, 2021 41:04


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Ashley Wittig of Honey’s Ice Cream and Tyger Tyger, shares her experience creating delicious, plant-based ice cream for Honey’s Ice Cream and her passion project, Tyger Tyger promoting great, plant-based, holistic options for everyone.

    Igloo has built brand loyalty that spans generations. Now, they’re cooler than ever.

    Play Episode Listen Later Apr 27, 2021 59:32


    Founded in the 1940’s, Igloo was the world’s first recreational ice chest. Seeing one today may give us a warm nostalgic glow - but the brand is all about keeping things cool. Brian Garofalow is the Chief Marketing Officer at Igloo. An experienced ecommerce marketer, Brian’s focus with Igloo is less about building brand awareness (about 90% of households already know the Igloo name) and more about dialing in how Igloo’s many sales channels can play nicely together. Listen in to hear how Igloo is pursuing a new DTC approach, and how innovative designs and partnerships are keeping things fresh.

    Resilient News: Pause and Reflect. Amazon's venture into salons, embracing entrepreneurs, and size inclusivity with Halie LeSavage

    Play Episode Listen Later Apr 23, 2021 47:12


    Every Friday, join Kristen and a co-host to cover the hottest industry news and trends of the week. This week, Kristen takes a few minutes to reflect on the last year of the world's most important news, and Halie LeSavage is back to talk Amazon’s first hair salon opening in the UK, the passion behind retail workers and the future, and the new expansion of comfort and inclusivity in women's intimates.

    Three brands at a time: Shane Vitaly Foran on marketing to consumer archetypes

    Play Episode Listen Later Apr 22, 2021 36:29


    What do you get when a rock and roll backpacker and pilot-slash-poker-player start a jewelry business? The results are out-of-this-world unique. Shane Vitaly Foran is the founder and CEO of Compound Studio, a company that has dreamed up three incredible brands. With their focus on jewelry and accessories that cater to specific consumer archetypes, Shane and team have successfully spun up brands in different universes. Bootstrapped from day one, the company took their flagship line Vitaly through a journey of apparel pop ups and wholesale before settling on a more scoped jewelry collection that you won’t find anywhere else.

    Real Life Retail: Bryce Taylor-Vaisey from Penny Candy Jam and AM Bagel

    Play Episode Listen Later Apr 21, 2021 45:10


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Bryce Taylor-Vaisey, from Penny Candy Jam and AM Bagel, talks about the creation of his businesses, his experiences with selling at flea markets, and how he stays focused on the business dream.

    How Allbirds is redefining sustainable DTC by thinking global and acting local

    Play Episode Listen Later Apr 20, 2021 42:59


    Allbirds was one of DTC’s first pioneers when they built their successful sustainable sneaker brand. Driven by an ethos of transparent sustainability, every pair of Allbirds shoes is made with earth-friendly materials like merino wool and eucalyptus fiber. Travis Boyce is Head of Global Retail Operations at Allbirds and handles all things brick and mortar for the brand. He explained why Allbirds decided to pursue a global retail strategy - and why they view their current efforts as simply another channel within their original DTC framework.

    Retail in the World: How store owners in the UK and Ireland are fighting for survival in 2021

    Play Episode Listen Later Apr 19, 2021 32:20


    On today's BONUS episode, Kristen takes us on a tour across the UK and Ireland retail. You'll hear from four retailers and experts based in the UK and Ireland as they tell us the stories of their last 12 months and their plans for reopening.

    Resilient News: The future of Cannabis commerce with Kat Cole

    Play Episode Listen Later Apr 16, 2021 47:32


    Every Friday, join us as we cover the hottest industry news and trends of the week. This week, Kristen and Kat Cole talk about all things cannabis industry, dispensaries and their retail methods, their favorite brands, and Kat shares her theory of how CBD will blow up in the years to come!

    From Beige to Brilliant: How Sustainable Retailer Goldune is Making Sustainability Approachable to All

    Play Episode Listen Later Apr 15, 2021 67:03


    Sustainability starts with good habits, and good habits can start with great role models. This episode of Resilient Retail focuses on Azora Zoe Paknad, founder of ecommerce retail brand Goldune. Goldune is all about injecting excitement into the realm of sustainable and zero waste shopping. For Azora, this meant elevating sustainability out of the realm of hippie handbags or wealthy housewives and transforming it into something both approachable and chic. By curating a carefully vetted collection of sustainable brands from diverse merchants, Goldune entices shoppers to put sustainability center stage.

    Real Life Retail: Richard Nair from Nishe

    Play Episode Listen Later Apr 14, 2021 27:56


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Richard Nair of Nishe shares his story of launching Nishe, the loyalty and emotional aspect of connecting to stores, and how creating monthly idea sounding boards helps further the business.

    Kettle & Fire on using innovative feedback loops to ignite consumer interest both in-store and online

    Play Episode Listen Later Apr 13, 2021 42:25


    When Jack Meredith became the first employee at Kettle & Fire, the company had zero revenue and next to no retail know-how. Today, their healthy bone broth products are sold online, in stores like Whole Foods, via subscription, and more. Kettle & Fire’s technique lies in proactively listening to customers and taking a uniquely hands-on approach to growth. In this episode of Resilient Retail, Jack described how Kettle & Fire took on the wholesale market by mailing letters to local nutritionists, and how they use their digital presence to test and execute the perfect marketing messages.

    Resilient News: Is brunch culture dead? Experiential retail, teen spending, and rental commerce with Halie LeSavage

    Play Episode Listen Later Apr 9, 2021 45:35


    Every Friday, join Kristen and a co-host to cover the hottest industry news and trends of the week. This week, Halie LeSavage, writer of Retail Brew is here to chat about Dick’s Sporting Goods’ new experiential flagship concept, a major acquisition in the jewelry world, results from a new teen spending survey, and lastly our hosts wonder whether the pandemic has made brunch culture a thing of the past.

    Althea Johnson on beautiful results that are more than skin deep

    Play Episode Listen Later Apr 8, 2021 27:03


    When Althea Johnson opened Korean beauty shop Propr Life + Style a mere week before the pandemic, she was soon surrounded by shuttered stores on all sides. But the creative and resourceful retailer refused to be one of them. Instead, she anchored herself in growing her business through an innovative combination of home delivery, social media, and email marketing. By listening to her customers’ changing needs and remaining available through thick and thin, Althea earned the loyalty of a customer base that was eager for self-care dialogue during a trying time.

    Real Life Retail: Brenda Ngina Kahura of Parkdale Pet Foods

    Play Episode Listen Later Apr 7, 2021 42:24


    Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Brenda Ngina Kahura of Parkdale Pet Foods shares her experience starting a business in the midst of COVID, navigating health regulations, the booming pet industry, oh yeah, and all the regular growing pains and celebrations of starting a small business.

    Gorjana and Jason Griffin Reidel on designing a jewelry business that sparkles from the inside out

    Play Episode Listen Later Apr 6, 2021 37:16


    For many physical retailers, business is driven by maximizing square footage and cramming the windows with bestsellers. For Gorjana and Jason Griffin Reidel, building their jewelry business gorjana was more about feng shui. By embracing things like aesthetics, scent, and an authentic sense of place - not to mention gorgeous jewelry - the couple has created a growing brand that customers come back to again and again.

    The 8 Essentials of Remarkable Retail with Steve Dennis

    Play Episode Listen Later Apr 1, 2021 49:25


    In our final pre-season episode, Kristen and Steve Dennis sit down once more to discuss the 8 essentials of Remarkable Retail. Hear how your store can embrace these essentials to survive, and thrive, in the coming years.

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