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Earning a patient's trust can translate into a lifetime value of $50,000 to $60,000. By creating meaningful experiences, hearing care professionals can turn satisfied patients into loyal advocates, and there's no one better than Valerie Cockerell to show you how. Drawing from her successful career at Disney, she teaches leaders and teams the art of delivering exceptional service. In this episode, Valerie talks to Kevin about how thoughtful onboarding, team alignment, and personalized touches can help you create memorable audiology care that turns patients into lifelong fans. Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran. She travels the world helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. In this episode, Kevin and Valerie will discuss: (00:00) Introduction (00:52) From France to a Global Leadership Career (05:02) How to Align Your Team with Your Mission (11:29) Inspiring Your Team to See the Bigger Picture (13:59) Small, Magical Changes That Can Transform Your Practice (18:04) Real-World Examples of Exceptional Service (22:12) The Power of Emotions in Business (23:39) Onboarding New Hires: Creating a Great Experience (29:43) Valerie's “Manage Like a Mother” Approach to Leadership (32:28) Growing Your Practice Through Feedback (37:25) Why Leading by Example Matters (43:09) Valerie's Strategy for Personal Growth (47:43) Connect with Valerie Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran, specializing in leadership, management, and customer service. She joined Disneyland Paris as a retail manager and worked her way up to Merchandise Brand Manager for both Epcot and the Disney Cruise Line. With extensive experience in retail and operations, Valerie now travels the world, helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. Her book, Manage Like a Mother, is available in English, Portuguese, and Chinese. Connect with Valerie: Valerie's Email: valerie@cockerellconsulting.com Valerie's LinkedIn: https://www.linkedin.com/in/valerie-cockerell-02067956 Resources Mentioned: Valerie's Book, Manage Like a Mother: Leadership Lessons Drawn from the Wisdom of Mom: https://www.amazon.com/Manage-Like-Mother-Leadership-Lessons/dp/1636981291 The Simple Truths of Service: Inspired by Johnny the Bagger by Ken Blanchard, Barbara Glanz: https://www.amazon.com/Simple-Truths-Service-Inspired-Johnny/dp/1492630489 Motivation-based Interviewing: A Revolutionary Approach to Hiring the Best by Carol Quinn: https://www.amazon.com/Motivation-based-Interviewing-Revolutionary-Approach-Hiring/dp/1586445472 Mindset: The New Psychology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322 The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing. This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.
Award-winning keynote speaker and author Barbara Glanz shares low-cost or no-cost, immediately actionable ideas that you can use to make a difference every day. Guest information: www.barbaraglanz.com Our website: www.oasisnetwork.org
Award-winning keynote speaker and author Barbara Glanz shares low-cost or no-cost, immediately actionable ideas that you can use to make a difference every day. Guest information: www.barbaraglanz.com Our website: www.oasisnetwork.org
In this episode with Dr. Willie Jolley, Hall of Fame Speaker, best-selling author and world renowned teacher, Barbara Glanz, explains why age should not be a barrier to pursuing and living your dreams. Learn more about your ad choices. Visit megaphone.fm/adchoices
Barbara Glanz is here and she works with organizations to improve morale, retention and service. And she's known for her inspiring presentations on employee engagement, customer service, appreciation, recognition and kindness. She's the author of 13 books, including The Simple Truth of Service. Now, she has a whole series on care packages for the workplace, and 180 ways to Spread Contagious Enthusiasm. And she was voted the best keynote presenter you have ever heard, by Meetings and Conventions magazine. Screw The Commute Podcast Show Notes Episode 302 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars 04:01 Tom's introduction to Barbara Glanz 14:09 Starting her first business and tips for success 20:59 Lots of tips for Tom's listeners 33:43 Sponsor message 36:24 A typical day for Barbara Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ Barbara's website - https://barbaraglanz.com/ Via email: bglanz@barbaraglanz.com Phone: 941-312-9169 Internet Marketing Training Center - https://imtcva.org/ Related Episodes Self Reliance - https://screwthecommute.com/301/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://www.GreatInternetMarketing.com/wordpressecourse Join our Private Facebook Group! One week trial for only a buck and then $37 a month, or save a ton with one payment of $297 for a year. Click the image to see all the details and sign up or go to https://www.greatinternetmarketing.com/screwthecommute/ After you sign up, check your email for instructions on getting in the group.
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Empathy and grace in business and society can lead to profound change. Neal Nybo, Ken Blanchard, Nicole J. Phillips, Barbara Glanz and Jacques Spitzer discuss enthusiastic servant leadership and the practice of being tender with each other. One kind act can change a life and motivate a community. Series: "Global Empowerment Summit" [Show ID: 35333]
Alex is a 23-year-old TEDx speaker, influencer, and CEO from south Florida called by a deeper purpose to help shift minds of millennials and young entrepreneurs to embrace their deeper calling in life. Alex dropped out of college when he was twenty to pursue a career in speaking and build his own company at twenty-two based around social media. Since the start of his speaking career, he has now reached over 100M viewers with his brand (@alexthespeaker). He continues to grow and find inspiration from his mentors such as Sean Stephenson, Barbara Glanz, and Tony Robbins.
Barbara Glanz—w: www.barbaraglanz.com e: bglanz@barbaraglanz.com T: BarbaraGlanz FB: barbaraaglanz P: 941-312-9169Barbara is a CSP and CPAE, both honors in the speaking industry however she didn’t start her business until she was 45 and says it is never too late. She discusses her wins and her darkest time. She also talks about what she is known for “contagious enthusiasm” and how all her experiences have worked into giving her a career that has taken her to all 50 states and all 7 continents.
Barbara Glanz—w: www.barbaraglanz.com e: bglanz@barbaraglanz.com T: BarbaraGlanz FB: barbaraaglanz P: 941-312-9169Barbara is a CSP and CPAE, both honors in the speaking industry however she didn’t start her business until she was 45 and says it is never too late. She discusses her wins and her darkest time. She also talks about what she is known for “contagious enthusiasm” and how all her experiences have worked into giving her a career that has taken her to all 50 states and all 7 continents.
by Ken Blanchard and Barbara Glanz (inspirational movie from www.simpletruths.com) ['Better Than Coffee' is hosted by Traci McCain]