Podcasts about exceptional service

Roofing with Exceptional Service, Donna Chunglo, Donna the Roofer (North Fulton Business Radio, Episode 860) In this episode of North Fulton Business Radio, host John Ray interviews Donna Chunglo, better known as “Donna the Roofer.” Donna shares her unique journey from part-time bookkeeper to becoming Georgia’s only roofing broker. She discusses how her distinct business model, […] The post Roofing with Exceptional Service, Donna Chunglo, Donna the Roofer appeared first on Business RadioX ®.

Roofing with Exceptional Service, Donna Chunglo, Donna the Roofer (North Fulton Business Radio, Episode 860) In this episode of North Fulton Business Radio, host John Ray interviews Donna Chunglo, better known as “Donna the Roofer.” Donna shares her unique journey from part-time bookkeeper to becoming Georgia’s only roofing broker. She discusses how her distinct business model, […]

***New Video Alert! You want more 5-star reviews for your business? You need a delivery process that you can work on. It's an extension of your marketing funnel as it's all about setting customer expectations. I give you some thoughts about how to work on this in this week's video. Check it out right here: https://youtu.be/7Z0hK4sNM5k Cheers See you over on YouTube David C Barnett

The Clark County Sheriff's Office honored deputies, officers, and civilians for outstanding service at its annual awards ceremony. Recognitions included life-saving actions, heroism in critical incidents, and community contributions. Read more at https://www.clarkcountytoday.com/people/ccso-recognizes-heroism-and-exceptional-service-at-annual-awards-ceremony/ #CCSO #LawEnforcement #PublicSafety #CommunityService #Heroism #LifeSavingAwards #MedalofMerit #DistinguishedServiceAward #CitizenServiceMedal #VancouverWA #ClarkCountyWa #localnews

Restaurant operators and employers may likely face significant challenges in hiring and retaining their workforces under the new administration.

Earning a patient's trust can translate into a lifetime value of $50,000 to $60,000. By creating meaningful experiences, hearing care professionals can turn satisfied patients into loyal advocates, and there's no one better than Valerie Cockerell to show you how. Drawing from her successful career at Disney, she teaches leaders and teams the art of delivering exceptional service. In this episode, Valerie talks to Kevin about how thoughtful onboarding, team alignment, and personalized touches can help you create memorable audiology care that turns patients into lifelong fans. Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran. She travels the world helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. In this episode, Kevin and Valerie will discuss: (00:00) Introduction  (00:52) From France to a Global Leadership Career   (05:02) How to Align Your Team with Your Mission   (11:29) Inspiring Your Team to See the Bigger Picture   (13:59) Small, Magical Changes That Can Transform Your Practice (18:04) Real-World Examples of Exceptional Service   (22:12) The Power of Emotions in Business (23:39) Onboarding New Hires: Creating a Great Experience   (29:43) Valerie's “Manage Like a Mother” Approach to Leadership   (32:28) Growing Your Practice Through Feedback   (37:25) Why Leading by Example Matters   (43:09) Valerie's Strategy for Personal Growth (47:43) Connect with Valerie Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran, specializing in leadership, management, and customer service. She joined Disneyland Paris as a retail manager and worked her way up to Merchandise Brand Manager for both Epcot and the Disney Cruise Line. With extensive experience in retail and operations, Valerie now travels the world, helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. Her book, Manage Like a Mother, is available in English, Portuguese, and Chinese. Connect with Valerie: Valerie's Email: valerie@cockerellconsulting.com  Valerie's LinkedIn: https://www.linkedin.com/in/valerie-cockerell-02067956  Resources Mentioned: Valerie's Book, Manage Like a Mother: Leadership Lessons Drawn from the Wisdom of Mom: https://www.amazon.com/Manage-Like-Mother-Leadership-Lessons/dp/1636981291 The Simple Truths of Service: Inspired by Johnny the Bagger by Ken Blanchard, Barbara Glanz: https://www.amazon.com/Simple-Truths-Service-Inspired-Johnny/dp/1492630489 Motivation-based Interviewing: A Revolutionary Approach to Hiring the Best by Carol Quinn: https://www.amazon.com/Motivation-based-Interviewing-Revolutionary-Approach-Hiring/dp/1586445472 Mindset: The New Psychology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322 The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

Audrey Saccone is a multifaceted marketer, technologist, and entrepreneur. After beginning her career at OPERA America, Audrey's work in email marketing, front-end development, and event operations laid the groundwork for her work with leaders including Marie Forleo and Sophia Amoruso. As a part of those teams, she led significant projects including the sold-out NYC book launch for Forleo's "Everything is Figureoutable" and the premier launch of Amoruso's Business Class, earning over $1 million in revenue. LINKS: https://www.audreydigital.co/ https://www.instagram.com/audreysaccone/

Explore the journey of Tim and Alexis Woodward of Blend Wealth, where financial planning meets bookkeeping and accounting. Originally focused on blended families, they've expanded to support business owners by streamlining essential services into one integrated offering. In this episode, Tim and Alexis discuss how strategic partnerships and innovative thinking helped them turn challenges into opportunities for smoother client experiences.Hear how they evolved from a lifestyle practice to a thriving boutique firm, driven by consistency and a strong focus on customer experience. They've built a network of loyal clients, embedding exceptional service into their daily operations—minimizing the need for constant prospecting and setting the foundation for sustainable growth.Tim and Alexis also share the importance of personal development and building authentic relationships in the industry. Their story highlights the value of learning from experts and creative mentorships to overcome early obstacles. Plus, don't miss insights into Blend Wealth's latest marketing campaign and follow their journey on Instagram for more updates.

What We Cover In This Episode: How exceptional services involves creating a welcoming environment for everyone who walks through your doors [1:30] The critical role that consistency plays in having a positive experience [2:20] What active listening will allow you to give your members [3:10] Some of the ways in which delivering an exceptional experience will help the studio convert and retain members [7:01] A reminder that first impressions really do matter [8:15] A look at personalization and the process of discovering your client's goal [9:55] How to be proactive and anticipating your clients' needs before they even ask [14:07] Utilizing ChatGPT in the process of improving the service you deliver [15:58] Tips for creating opportunities for members to make connections outside of the classroom [17:27] Thoughts on soliciting feedback and adding value in this process [32:02] Quotes: “We're not saying these things are easy, but it's pretty simple. Someone comes through the door, you have the same process every single time, and you're tweaking that process to make it better and better.” [Nick, 2:46]   “If it didn't correlate to added revenue to the studio, I would say move onto something more important, but delivering an exceptional experience is going to lead to more conversions off of your intro offers and retain those members long-term.” [Nick, 7:19] “This idea that the instructor gets to do what they feel like? No, they're representing your brand and there should be a consistent process every time.” [Nick,  “Your instructor should be delivering a very similar experience before and after class and making sure that the things that happen in class are on Brand whether they have their nuances or tweaks that people love about them, that is great, there are a few key moments in the class to be really their authentic selves.” [13:01] LINKS: The Sales Arms The Fitness Prescription  Michael Jay Register Now for the fitDEGREE Owners Summit Happening October 15th, 16th & 17th in Atlanta, GA!  Learn More About Our Partners & Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here!  fitDEGREE's Business Portal https://calendly.com/fitdegree-support  support@fitDEGREE.com https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/  https://www.fitdegree.com/blog  https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q https://www.tiktok.com/@megan_fitdegree   

Ron Harshman and Pam Harshman own Harshman Travel Agency which offers exceptional Service and pricing with host Peter Mingils on Building Fortunes Radio.  Building Fortunes Radio and The Youmongus Ad Network host a weekly radio show. Pam Harshman and Ron Harshman review Harshman Travel Agency on Vax and Mask Mandates and Cruises with Peter Mingils. Save money on your cruises. https://www.harshmantravel.com  Harshman travel Radio show is on https://www.buildingfortunesradio.com/harshman-travel/ Here's an example of a previous show: https://www.buildingfortunesradio.com/harshman-travel/weekly-updates-on-cruises-on-the-building-fortunes-harshman-travel-radio-show-with-peter-mingils-4066 https://harshmantravel.com is the site to book and look for your vacation and travel plans. You can find this and much more on The Youmongus Ads https://www.youmongusads.com  Contact Peter Mingils 386 445-3585 Our Affiliate program is https://buildingfortunes.com  For generic travel news, go to https://travelagency.news 

Ranked as 1 of the top 250 realtors by WSJ for the last 6 years in a row; work outside of Nashville, in a small rural town. Middleton TN area; Privately Owned Brokerage with about 28 agents; Ranked #2 sales agent in transactions last year in TN [PARTNER WITH US] Get instant 1-on-1 access to over 26 of the top agents in the country to help scale your business.

What are some actionable steps that entrepreneurs and business owners like you can take to go above and beyond with your customers? In this episode, Scott Joseph breaks down how and why exceptional service is key to transforming your businesses. Join Scott as he explores: * Examples from Nordstrom and Zappos that highlight the power of not only satisfying customers, but exceeding their expectations with extraordinary service.* How entrepreneurs and business owners can provide personalized services to clients via data collection.* Insights on creating memorable moments for clients through thoughtful gestures.* Examples from Southwest Airlines and Chewy that illustrate how companies can go above and beyond for their clients. GET YOUR FREE GUIDE TO BUILDING A CULTURE OF ACCOUNTABILITY Download Scott Joseph's free guide, “Unlock The Secrets For Building A Culture Of Accountability”: https://meplusultra.com/accountability In this guide, you'll: * Dive into practical strategies and real-world examples of accountability that will help you create a culture of accountability. * Learn about how feedback drives excellence. * Learn how to foster an environment where creativity, integrity, and outstanding performance are the norms, not the exceptions. BUSINESS, BOURBON & CIGARSBe sure to subscribe so you don't miss any episodes. * Apple Podcasts: https://apple.co/3SN2fHn * Spotify: https://spoti.fi/49EwtTo * YouTube: https://www.youtube.com/@MePlusUltraNetwork/podcasts * Business, Bourbon & Cigars is the preeminent resource for ambitious leaders who want a backstage pass to the top. Each episode, we sit down with ultra-successful executives and industry leaders who share their insider strategies for growth and success. And of course, we may even sip on some of the finest bourbon and light up our favorite cigars while we chat.* Each week, we bring you in-depth interviews with high-level executives and industry leaders who have a proven track record and in-depth understanding of what it takes to grow a business. They'll share their no-nonsense approach, the challenges they faced on their journey to the top, and the strategies that helped them overcome obstacles and forge their own path to ultra-success.ME PLUS ULTRA * Transform your business and redefine your world with Me Plus Ultra virtual masterminds and leadership retreats: https://MePlusUltra.com * Me Plus Ultra is a place where visionary entrepreneurs come together, not just to network, but to forge lasting connections, inspire one another, and grow their businesses with confidence and purpose. With exclusive access to industry-leading knowledge, personalized growth strategies, and high-impact events, we empower you to transcend traditional business barriers. To elevate your business, join our Me Plus Ultra virtual masterminds and leadership retreats to surround yourself with peers who share your drive and passion.* Me Plus Ultra Instagram:

A lot can happen in a year. For the LTC pharmacy industry, one lap around the sun means growth and innovations beyond comprehension. As we approach our one year anniversary of the launch of the AmplifyLTC Podcast, we're taking a stroll down memory lane and showcasing a glimpse of what the podcast is all about. Through communication and collaboration, the LTC pharmacy industry is thriving, and we show no sign of slowing down.  0:00 - The Growing World of At-Home Long-Term Care Pharmacy 3:34 - Ins and Outs of Transition of Care 8:55 - Grow your LTC Pharmacy by Doing This  rawr xD  15:16 - Strength in Numbers 20:51 - Exceptional Service, Not-So-Great Compensation 23:22 - Find the Right Currency for Each Employee 28:55 - Embracing Change in Management 32:52 - LTC in Congress 39:00 - What Does a Consultant Pharmacist Do? 43:38 - What You Need to Look For in 2024 Check out Chad Worz's Podcast, Rxperience: https://www.youtube.com/@rxperiencepodcast/featured  Hosted By: Frances Nahas, Chief Strategy Officer of RedSail Technologies, Mark Bivins | SVP of Sales, RedSail Technologies    Looking for more information about LTC pharmacy? Visit https://www.redsailtechnologies.com/next-wave/amplifyltc

Furry Land Tucson (520-521-4005) takes the stress out of pet grooming with their comprehensive mobile salon, and the total care package will leave your pooch or kitty gleaming from top to tail. Go to https://furryland.us/furry-land-mobile-dog-grooming-tucson/ for more information. Furry Land Tucson City: Phoenix Address: 3101 North Central Avenue Website: https://furryland.us/tucson

Working with customers that have already been in your pipeline is a great way to grow your business because satisfied customers become repeat buyers. Exceptional service builds trust and loyalty.  When customers feel valued and appreciated, they are more likely to return and recommend your business to others. Consistency is key.  Over-delivering on promises and consistently meeting or surpassing expectations solidifies your reputation as a dependable and trustworthy partner. This builds a strong emotional connection with your customers, making them not just consumers of your product or service, but advocates for your brand. Ongoing engagement keeps your brand top of mind. Whether it's through regular check-ins, personalized follow-ups, or soliciting feedback, staying connected demonstrates your commitment to customer satisfaction. Positive experiences serve as powerful endorsements, attracting new customers through referrals and word-of-mouth marketing. By prioritizing exceptional service, consistently exceeding expectations, and fostering meaningful communication, your business can cultivate a loyal customer base that forms the bedrock of your success. Quotes “Do an amazing job, over-deliver, surprise and delight people along the way, and make sure you're leaving them with a feeling that makes them want to sing your praises from the rooftops.”  “At the very beginning, ask them what a win looks like.”  “You want to keep your network warm.” “When you've had a great engagement with someone and ended on a high note, you know, they're going to be advocates for you.” “If you check in with someone six months, a year, after you've already served them, and they're happy with what they've gotten, Imagine how just a real simple little check in whether it's a text message or an email and how far along that will go.”  “It's just like another way of loving your customers and, and wanting the best for them and wanting to see them succeed.” “I've actually often said that we need a therapist on our team at times to work with our clients.”  “Having worked in a restaurant for many years, in my early days, has given me great ability to really read people. And also to really deeply listen to people. Sometimes people just need to be heard, like, really heard.” “I always go back to intentions, you know, if your intentions are good, and the people you're working with, you know, their intentions are good, then yeah, people have crappy days here and there. And the communication might feel a little wonky, but just let it go. It's not worth getting caught up in. ” “There tend to be themes around the challenges people feel, so coming up with something that can be very helpful to people that have already worked with you. It's just again, like such a nice little surprise gift to people.”  “Another thing you can do is offer a referral program. You can offer past clients incentives to refer business to you.”  “You can always go direct to your customers and ask them, “what do you need?” Even just reaching out and asking those questions is a way to warm up a past relationship”

Are you a property manager looking to boost your profit margins and stay ahead in the competitive real estate market? Look no further! With decades of experience, Brad shares insights on generating revenue, managing expenses, and staying on top of industry trends. Discover the art and science of increasing profitability as Brad dives into the nuances of accounting standards and key performance metrics. From creative fee structures to effective pricing models, learn how to enhance your bottom line and provide exceptional service to your clients. Tune in to gain valuable strategies for boosting revenue and maintaining a successful property management business.   Learn about the psychology of pricing strategies and the importance of providing exceptional service to retain clients. Discover valuable insights on increasing revenue through tenant programs, application fees, and owner management fees. Don't miss out on expert advice to elevate your property management business and achieve long-term success.   Check out episodes featuring Allison Disarro: Introducing Enterprise Bank with Allison DiSarro   Finally A Bank That Gets Property Management!   Learn from one of the best run property management companies around by following this link and sign up for the RentWerx Summit!   Connect with Brad's team at www.rentwerx.com! This podcast is produced by Two Brothers Creative.

Debbie and Tommy recap their recent cruise in Eastern Europe, specifically Budapest and Vienna. They share funny and memorable experiences, such as Tommy's adventure in a Turkish bath and their visit to the magnificent library in Vienna. They detail their delightful trip with Scenic Cruises Debbie and Sarah recap their recent river cruise experience, highlighting the beautiful destinations, the exceptional service from the staff, and the wonderful people they met along the way. They discuss the magical Rose Garden in Vienna, the hilarious incident of Debbie hanging from a branch, and the devoted butlers who made their trip memorable. They also share their travel mishaps, including a glass door mishap and lost luggage. Despite the challenges, they emphasize the joys of travel and the importance of exploring new places. Chapters (00:00) Introduction and Setting the Scene (08:44) Sailing Down the Danube and Arriving in Vienna (13:48) A Hilarious Library Misadventure (22:09) Exploring Beautiful Destinations on a River Cruise (24:24) Exceptional Service and Devoted Butlers (26:18) Travel Mishaps: Glass Doors and Lost Luggage (39:06) The Joys of Meeting New People and Experiencing Different Cultures Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Cyrus Jaffery in this solo episode of the Insurance Producers podcast as he delves into the intricacies of providing exceptional customer service in the insurance industry. Drawing from his years of experience, Cyrus explores the importance of differentiation through unparalleled service and shares practical insights on changing the traditional phone answering approach to better meet the evolving needs of clients. From fostering strong client relationships to implementing innovative strategies, Cyrus offers a comprehensive guide to adopting an exceptional customer service approach that sets insurance professionals apart in today's competitive market. Tune in for valuable tips, actionable advice, and inspiring anecdotes that will empower you to elevate your customer service game and drive lasting success in your insurance career.

Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world's best hotels deliver exceptional customer experience." Listeners will gain insights on:The Importance of Leadership: Understand what makes a great GM and how their leadership can significantly impact hotel performance.Cultivating a Culture of Excellence: Learn strategies to anticipate guest needs, exceed expectations, and create memorable experiences.Role of Technology in Hospitality: Explore misconceptions about technology in hospitality and how it can enhance, not replace, the human touch.Innovative Hiring Practices: Discover unique hiring techniques that help identify employees who will excel in customer service.Empathy and Guest Experience: Find out why empathy is crucial in understanding and meeting guest expectations.Employee Empowerment and Recognition: Learn about effective recognition and reward programs that motivate staff and enhance service delivery.Balancing Cost and Quality: Understand strategies for managing costs without compromising the guest experience.Reinvention and Innovation: Get tips on continuously reinventing the guest experience to stay relevant and appealing.This episode offers valuable strategies and insights to help you excel in your role and elevate your property's service standards. Tune in to reconnect with your passion for hospitality and get inspired to take your guest experience to the next level.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Umberto Guidoni"Sfidare lo spazio"Un astronauta racconta l'esplorazione del cosmoMursia Editorewww.mursia.com«Entro la fine di questo secolo, i nostri nipoti lavoreranno sulla Luna, vivranno in avamposti permanenti su Marte e utilizzeranno materie prime provenienti dagli asteroidi: in una parola, l'umanità diventerà una vera specie interplanetaria.»Il 4 ottobre 1957, il mondo intero assistette al lancio dello Sputnik 1, il primo “compagno di viaggio” della Terra, l'evento che ha segnato l'inizio della sfida spaziale. Oltre sessanta anni dopo, i viaggi nello spazio sono diventati una realtà. Tra qualche anno torneremo sulla Luna, le prossime generazioni vedranno Marte dalla visiera di un casco ed esploreranno le lune dei giganti gassosi, e la “frontiera spaziale” si sposterà sempre più lontano dalla Terra, fino ai limiti del nostro Sistema Solare e oltre, verso lo spazio profondo, verso pianeti di altre stelle e, forse, potremo imbatterci in altre forme di vita o in vere e proprie civiltà extraterrestri.Umberto Guidoni è nato nel 1954 a Roma, dove si è laureato con lode in Fisica. Ha compiuto il suo primo volo in orbita nel 1996 ed è stato il primo europeo a salire a bordo della Stazione Spaziale Internazionale nel 2001. In veste di divulgatore, ha condotto rubriche sullo spazio in radio e TV, oltre a pubblicare libri per ragazzi, saggi e articoli. Per i suoi contributi, ha ricevuto la nomina di Grande Ufficiale e la medaglia della NASA per Exceptional Service. Gli è stato dedicato l'asteroide 10605-Guidoni. Con Mursia ha pubblicato insieme a Donato Altomare il romanzo Wormhole (2022).IL POSTO DELLE PAROLEascoltare fa pensarewww.ilpostodelleparole.itDiventa un supporter di questo podcast: https://www.spreaker.com/podcast/il-posto-delle-parole--1487855/support.

Hey there entrepreneurial spirits! It's Joe Fier, and in our latest episode, my buddy Mike Koenigs and I dove deep into the game-changing world of AI and its remarkable impact on business growth. This wasn't just another tech talk—it was a journey into creating exceptional value for clients, scaling businesses like never before, and envisioning a future where our entrepreneurial mindset reaches trillion-dollar heights. Brace yourselves; you're about to get a glimpse into revolutionizing your business strategies with intelligence and heart. Using AI to Build Relationships and Automate Sales Mike jumped right into how AI isn't just some cold, impersonal machine—it's a relationship-builder. Imagine reaching out to your clients with the help of AI to offer them valuable, lower-ticket products or services that feel personalized just for them. Suddenly, you're not just another business—they see you as their partner in success. AI lets us automate this process, leading to hands-free sales systems that still feel deeply human. The Power of Exceptional Service and AI Service, service, service—it's the heart of our hustle. But when AI steps in to streamline all those time-consuming tasks, you free up time to provide that top-tier, custom-tailored experience your clients crave. Mike highlighted how AI can supercharge our interactions with clients, fostering long-lasting bonds backed by efficiency. AI as a Tool to Enhance Human Abilities Let's face it, we've all got enough on our plates. Thankfully, AI is here to take the burden off those routine, wear-you-down tasks. But it's more than a helper—it's a multiplier. With AI, we've seen teams triple their effectiveness without increasing overhead. That's not just growth; that's smart scaling. Creating Value Beyond Traditional Business Models Ever think about value in terms of EBITDA? Maybe it's time to broaden our horizons. AI is redefining value creation, pushing past traditional measures. Mike talked about how AI can multiply your business's worth without adding more costs or taxes—a pretty amazing proposition, right? SaaS Product Potential from Unique IP There's unique power in your intellectual property, and AI can turn that into gold—specifically, SaaS products. Imagine a world where your top performers are cloned through AI, boosting productivity and creating a treasure trove of subscription-level value. It's not sci-fi; it's our new reality, as Mike enthusiastically explained. Customization and Personalization Across Industries Whether you're in real estate, heating and air conditioning, or any other field, AI offers hyper-personalization. Mike gave examples of creating vibrant, wow-worthy content in minutes, igniting engagement and conversion. It's a new age of marketing, fitting neatly into any industry's toolbox. The Trillionaire Mindset and Network Effect Thinking big starts with the trillionaire mindset—where you leverage AI to not only supercharge your own business but to also spin it into products for others. Mike and I explored how collaboration and white-labeling are fundamental to this expansive approach, creating a ripple effect across industries. Reinventing Strategies with AI Starting from offering a free book or content, AI lets us reimagine our funnels. It's about using the intelligence of AI to lead prospects through an engaging journey, showcasing our expertise and the versatility of these tools. Mike shared insights on how AI effortlessly fits into funnel strategy, creating a seamless flow for our audience. Augmented Reality and the Clear Collar Workforce The future of jobs? It's clear as day: the "clear collar" workers, who harness tech to elevate their capabilities. Gone are the days when traditional credentials were the only path to skill acquisition. Mike's vision involves augmented reality integrating seamlessly into our work, transforming the job market in a blink. Mike Koenigs' Predictions and Digital Marketing Evolution Mike opened up about his evolution from pioneering digital marketing products to spearheading AI-driven platforms. He illuminated the podcast with his belief in AI's capacity to launch us further in the entrepreneurial stratosphere, even as we remain cautious of its expansive force. The Millionaire Mindset Upgraded Who wouldn't want their productivity to soar? That's where AI comes in, as Mike and I discussed the shift towards a trillionaire mindset. Imagine leveraging AI to multiply our effectiveness—this conversation was all about upscaling our existing approach to business successes. AI Automation Tools and Their Impact on Business We didn't just theorize; Mike showed off some of his AI creations—like automated survey tools and playbooks for streamlining everything from podcasting to social media. The real kicker? These tools are readily accessible, making this AI magic something any business can harness. Resources from Mike Koenigs Try out some of the awesome tools and strategies we talked about at Digital Cafe In a whirlwind of AI talk and visionary ideas, this episode with Mike Koenigs truly stands out as a beacon for the future of business. We covered the incredible potential of AI to not only enhance our businesses but to also buttress our relationships with clients through exceptional and personalized service. The trillionaire mindset we discussed isn't limited to those with deep pockets—it's an approach to value creation and business growth that defies old school metrics. With AI tools reshaping how we interact, produce, and innovate, the landscape of the business world is ripe for a revolution. Whether you're looking to automate processes or to redefine your industry with next-level technology, this episode is your gateway to igniting that change. As we concluded our enriching exchange, it was clear that the future is not just about doing business but about transmuting it into an art form with AI. Two Other Episodes You Should Check Out Unleashing the Power of AI in Content Creation with Ramon Berrios I Made An AI Clone Of Myself with Joe Fier Resources From Episode Accelerate growth with HubSpot's Sales Hub Check out other podcasts on the HubSpot Podcast Network Grab a 30-Day Trial of Kartra Connect with Joe on LinkedIn and Instagram Subscribe to the YouTube Channel Contact Joe: joe@hustleandflowchart.com Thanks for tuning into this episode of the Hustle & Flowchart Podcast! If the information in these conversations and interviews have helped you in your business journey, please head over to iTunes (or wherever you listen), subscribe to the show, and leave me an honest review. Your reviews and feedback will not only help me continue to deliver great, helpful content, but it will also help me reach even more amazing entrepreneurs just like you!

In this episode of On Record PR, Jennifer Simpson Carr goes on record with Mitchell Sterling, Chief Client Development and Relationship Officer at Blank Rome, to discuss how law firms can collaborate with clients to best serve their needs. Learn More Mitch Sterling works closely with Blank Rome's leadership and attorneys across practices and geographies to identify and pursue opportunities for revenue generation and exceptional client service. He develops and executes upon business, client, and industry strategies. Mitch leads and manages a broad range of interdisciplinary industry teams, working groups, and client campaigns. He also manages the firm's Competitive Intelligence team and drives profile-, brand-, and relationship-building efforts for the firm's Philadelphia office. Mitch has more than 15 years of experience in the legal industry. Prior to joining Blank Rome, he served as both a Director of Marketing and Business Development and a practicing real estate attorney for a global Am Law 20 law firm. Mitch earned his J.D. from Villanova University School of Law and his B.B.A. in Marketing from Emory University.

If you're looking for the best branding and marketing agency in El Segundo to help you take your business to the next level, call London : Los Angeles marketing agency at +1-310-753-2893! Find out more at https://www.thelolaagency.com/post/lo-la-receives-bbb-a-rating London : Los Angeles (LO:LA) City: El Segundo Address: 840 Apollo Street Website: https://www.thelolaagency.com Email: nick@thelolaagency.com

In this episode, we have David Pena, a real estate tycoon and immigrant from El Salvador, shares his success story. Pena discusses his journey of immigrating to America and learning English, getting involved in real estate, and built his career. He discusses the current state of the real estate market and advises potential buyers to purchase now despite higher interest rates, with the idea of refinancing when the rates drop. Pena also shares his thoughts on CEO mindset and fitness habits that keep him energized. In addition, he talks about providing significant value to his clients and the importance of maintaining positive attitudes no matter the business climate. Website: davidpenarealtor.com Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE.  I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!

About Stephanie Coradin: She is the Founder of Dembo Inc. She has over 18 years of experience in providing leadership and development training and life coaching to individuals and groups from various industries.  She holds an MBA and a master's degree in mental health counseling. She has a unique combination of knowledge and length of industry experience, which enables her to draw out the underlying factors that may be impacting an organization's growth and provide effective solutions. She's an advocate of employee empowerment, and dynamic leadership. She believes that when employees feel valued by their leaders and trusted with their abilities, they are motivated to perform their best.    In this episode, Jordan and Stephanie Coradin discuss: The fine line between coaching, consulting, counseling and mentoring  The stereotypes regarding the different generations in the workplace The mentality of entitlement across generations Corporate culture change   Key Takeaways In corporate culture change, start with standard operating procedures to fix the cause versus just curing problems.  Awareness of one's own leadership style is essential to building a positive corporate culture.  Building self-awareness requires a person to be willing to dig deep into the intentions, motivations, and past experiences that drive their decision-making. Once a person becomes aware of their background and tendency, that's when they can move forward with change.  A mentality of entitlement and oversensitivity is not entirely unique to the younger generation. There are entitled people in all generations. Somewhere between 13% and 20% of people have personality disorders. You have to assume that regardless of generation, you will see difficult behaviors.    “Treat your team members well. If you treat your team members well, then your bottom bottom line will soar. Because when they're happy, they make everybody else happy.” —  Stephanie Coradin   Connect with Stephanie Coradin:   LinkedIn: https://www.linkedin.com/in/demboinc/  Instagram: @stephanie_zcoradin    Connect with Jordan:  For executives wanting a complimentary executive coaching conversation: jordan@jordangoldrich.com  Website: www.workplacewarriorinc.com Twitter: https://twitter.com/jordangoldrich1 Facebook: https://www.facebook.com/jordan.goldrich Instagram: https://www.instagram.com/jordangoldrich/ LinkedIn: https://www.linkedin.com/in/jgoldrich/

Heather Langdon is a Customer Service Representative at Gerald's Tires & Brakes. Heather's journey into the tire business began when she applied for a position at Gerald's to help her husband buy a motor for his trucking company, soon becoming an integral part of the customer service team. Born and raised in Charleston, Heather brings a deep understanding of her community's needs and values, striving to provide not just customer service, but an exceptional experience for every guest.  Cristol Duke is a Customer Service Representative at Gerald's Tires & Brakes. Having traded the tranquility of cornfields for the vibrant energy of Charleston over two decades ago, Cristol brings warmth and empathy to her role every day. She understands the importance of creating a welcoming atmosphere, especially when customers arrive with concerns or frustrations, and is committed to seeing beyond problems to provide genuine care and support. In this episode… Anyone who takes a job doing customer service quickly learns it can be challenging. How can tire and auto repair shops ensure that customers are treated well without draining the enthusiasm of their team members? At Gerald's Tires & Brakes, customer service isn't just a job — it's a philosophy deeply ingrained in the company's culture. Cristol Duke and Heather Langdon understand the pivotal role they play as the faces of the company, recognizing that customers often arrive with frustrations and concerns, not directed at them personally, but at the situations they face. By putting themselves in the customers' shoes, they aim to smooth over issues and extend a warm welcome to everyone who walks through the door. On this episode of Gain Traction, Mike Edge chats with Cristol and Heather about the art of customer service. They delve into the importance of empathy, highlighting how understanding customers' frustrations can turn negative experiences into positive ones. The conversation also touches on the unique morning ritual of cheering for arriving customers and the team's commitment to going above and beyond with small gestures. They also discuss integrating active listening to enhance the customer experience. Here's a glimpse of what you'll learn:  Cristol Duke describes frontline staff as the source of customers' initial impressions Heather Langdon emphasizes to new hires that guests need to feel valuable and important How distributing roses and providing entertainment for kids can enhance the customer experience Heather discusses her involvement in various aspects of operations at Gerald's, from training to scheduling Cristol says her role extends beyond customer service to include tasks like shop maintenance and coordination How Heather's “kill them with kindness” philosophy acts as guiding principle for handling difficult situations" The importance of actively listening to customers  Why personal connections contribute to job satisfaction and loyalty Resources mentioned in this episode: Gerald's Tires & Brakes Gerald's Tires & Brakes on Facebook Clay Watts on LinkedIn Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

In this episode of the Legacy Podcast, host Paul chats with Ron Holt, the founder of Pink Zebra Moving. Ron's journey into the moving industry was sparked by his family's negative experience with a moving company, leading him to envision a revolution in the industry. He emphasizes the importance of transparency and education, highlighting Pink Zebra Moving's commitment to providing an enjoyable customer experience. Ron's passion for disrupting the stagnant moving industry and his dedication to creating a lasting impact make this episode a must-listen for entrepreneurs looking to shake up traditional industries and prioritize exceptional customer experiences. From his personal experiences to his vision for Pink Zebra Moving, Ron's insights offer valuable lessons for those seeking to make a difference in their respective fields. Whether you're an aspiring entrepreneur or simply interested in the dynamics of customer-centric businesses, Ron's story and approach will leave you inspired and motivated to prioritize transparency and fun in your own ventures. Topics covered in this Episode: Elevating customer experience Disrupting the moving industry for positive change. Infusing fun and creating memorable moves within the industry. Connect with Paul here:   Website: https://innovativewealth.com/ Instagram: https://businesslegacypodcast.com/

It is possible to improve customer loyalty with exceptional service. This was one of the findings from a recent LinkedIn poll I held about customer loyalty during times of price hikes.  While most acknowledge the importance of exceptional service, not everyone knows how to put it practice. Let's focus on some actionable steps you can [...] The post Improve Customer Loyalty With Exceptional Service appeared first on Ken Okel.

In todays this episode Matt speaks to Pilates teacher and educator Nathan Ross Rees. Nathan joins us fresh from his extraordinary world tour, where he journeyed across 11 countries, visited 90 different studios, and led over 100 workshops. In this episode, we uncover the wealth of knowledge and insights he gathered from this global adventure.Key Points Discussed:Nathan's World Tour: Nathan shares the highlights of his recent tour, detailing his experiences in 11 countries and what it was like teaching in 90 different studios. He reflects on the diversity and commonalities he observed in the global Reformer Pilates community.Learning from Global Exposure: Discover what Nathan learned from his extensive travels. He talks about the unique approaches and techniques he encountered and how they have enriched his teaching and practice.Enhancing Client Experience: Nathan delves into his views on improving client experiences in Pilates. He provides valuable insights from both a teacher's and a studio's perspective, emphasizing personalized approaches and the importance of understanding client needs.Workshop Wonders: We explore the various workshops Nathan conducted, discussing the different themes and focuses of each. Nathan shares his experiences of connecting with diverse groups of practitioners and how these interactions have influenced his teaching style.Interested in connecting with Nathan and his work. Instagram details belowInstagram @nathanrossreesIf you have a question for the podcast or you want to work with Matt. Details below.info@wellnesseducationduabi.com www.wellnesseducationdubai.comInstagram @wellness_education_dubaiFacebook @mattmarneyfitness LinkedIn – Matt Marney (Wellness education dubai) 

MDJ Script/ Top Stories for Dec 7th       Publish Date:  Dec 6th     Commercial: Henssler :15   From the Henssler Financial Studio, Welcome to the Marietta Daily Journal Podcast.  Today is Thursday, December 7th and Happy 75th Birthday to HOF catcher Johnny Bench. ***12.07.23 - BIRTHDAY - JOHNNY BENCH*** I'm Dan Radcliffe and here are the stories Cobb is talking about, presented by Credit Union of Georgia.  Kennesaw Airman is 1 of 8 Killed in Training Exercise Off Japanese Coast Cobb State Lawmakers Split Over Israel Resolution Cobb School Board to Consider $100 Million in Construction Loans Plus, Bruce Jenkins sits down with Leah McGrath from Ingles Markets to discuss reflux diets. All of this and more is coming up on the Marietta Daily Journal Podcast, and if you are looking for community news, we encourage you to listen and subscribe!  BREAK: CU of GA  STORY 1: Kennesaw Airman is 1 of 8 Killed in Training Exercise Off Japanese Coast Air Force Staff Sgt. Jake M. Turnage, a 25-year-old from Kennesaw, was one of eight U.S. airmen killed in a CV-22 Osprey aircraft crash off the coast of Japan during a training exercise. Turnage served as a flight engineer with the 21st Special Operations Squadron, part of the 353rd Special Operations Wing at Yokota Air Base. The crash occurred on Nov. 29, and recovery operations have transitioned from search and rescue to search and recovery. The other seven airmen who lost their lives in the crash were identified, representing various roles and units within the Air Force. STORY 2: Cobb State Lawmakers Split Over Israel Resolution The Georgia House passed a resolution condemning Hamas for murders and expressing support for Israel, with Democrats splitting on the vote. The resolution, condemning an attack by Hamas that killed Israelis and a subsequent conflict that led to Palestinian deaths, saw some Democrats abstaining or being excused. Cobb's Republican House representatives supported the resolution, except one, while most Democratic representatives were excused or did not vote. Critics accused some Democrats of avoiding a vote. The resolution's GOP sponsorship drew criticism from Democrats, suggesting it was politically motivated and failed to address Palestinian deaths. Cobb's divide on the issue was highlighted by the Board of Commissioners' consideration of a similar pro-Israel resolution, which was ultimately pulled amidst community concerns about the Palestinian experience. STORY 3: Cobb School Board to Consider $100 Million in Construction Loans The Cobb Board of Education is set to consider issuing a request for $100 million in construction notes to fund special-purpose local-option sales tax (SPLOST) projects in 2024. This short-term borrowing tool will be repaid using SPLOST revenue. The move is part of a common practice in Cobb to get a head start on projects and counter rising construction costs. While the board will decide on the request, a vote on approving bids for loans is expected later. Additionally, the board will vote on approving new vehicles, including transit vans, maintenance trucks, and police vehicles, using SPLOST V funding. We have opportunities for sponsors to get great engagement on these shows. Call 770.799.6810 for more info.  We'll be right back  Break: ESOG – CHRISTMAS PIEDMONT STORY 4: Cobb Planning Commission OKs Chastain Road Development With Caveats The Cobb County Planning Commission approved a mixed-use development along Chastain Road proposed by Strategic Real Estate Partners. The development encompasses three warehouses, up to 140 townhomes, 200 age-restricted apartments, and up to 30,000 square feet of retail space on a 57-acre piece of land. The land, zoned differently in various areas, would see the northern part rezoned for housing and retail, and the southern part for warehouses. The Planning Commission made two motions for the Board of Commissioners to consider—one rezoning the entire property for retail and housing, and another approving both zoning categories, each with stipulations. The fate of the development now rests with the Board of Commissioners. STORY 5: Marietta Employees Honored by Mayor and City Manager Marietta Mayor Steve Tumlin and City Manager Bill Bruton honored current and retired city employees at an awards ceremony. Recipients included Tracey Cephas, Shelly Drewry, and Raymone Calhoun, who received the City Manager's Award for Exceptional Service. Firefighter engineer Danny Fischer received the Darrell Dickerson Marietta First Award. Rachel Langelotti was named the 2023 Employee of the Year, and Lt. David Collins received the Supervisor of the Year award. The Rising Star Award went to Leigh Nagy, Andre Maddox, Abigail Solis Reyes, and K-9 Barney. Sherri Rashad, Stephanie Guy, and Lindsey Wiles were recognized for their years of service. We'll be back in a moment  Break: DRAKE – INGLES 9 STORY 6: LEAH MCGRATH And now here is Bruce Jenkins' conversation with Leah McGrath from Ingles Markets to discuss reflux diet. STORY 7: LEAH INTERVIEW Break: Henssler :60  Signoff-   Thanks again for hanging out with us on today's Marietta Daily Journal podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Gwinnett Daily Post, the Community Podcast for Rockdale Newton and Morgan Counties, or the Paulding County News Podcast. Read more about all our stories and get other great content at MDJonline.com.   Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts.    www.henssler.com  www.inglesmarkets.com  www.cuofga.org  www.drakerealty.com  www.esogrepair.com  www.elonsalon.com  www.jrmmanagement.com www.bgpodcastnetwork.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

Everyone's talking about Employee Experience - but what does it actually mean? Not too long ago, employee experience was a little-known concept - but post-pandemic, it has blown up as companies are discovering the untapped value and potential of exceptional employee experience design. Basically, employee experience refers to the experience that your team members have working for you - what they like about working for you - and what they don't like or would like to see changed or improved. And the reason it's so important is that a great employee experience can improve recruitment, retention, engagement, and even customer service in your Salon. So, today on The Salon Owners Collective Podcast, Larissa is joined by expert HR consulting company Human Kind - who reveals the 7 principles of Employee Experience and how an exceptional employee experience design can bring value to your Salon. Here are three reasons why you should listen to the full episode: Discover the true meaning of an employee experience and how it can bring value to your business Learn the 7 principles necessary to design a great employee experience in your Salon Get started with the 4 steps to designing an employee experience for your Salon. 12 Steps to a Stress-Free Christmas We know how busy the lead-up to Christmas is for Salon Owners - ordering stock, booking clients, and creating a great employee experience, which is why we've put together 12 steps to a stress-free Christmas! Keen to get your hands on it? Simply sign up for our 12 steps to a stress-free Christmas series via our Free Profitable and Successful Salon Owners Facebook group - https://bit.ly/StressFree_Xmas

Join us as we take an inside look at our very own Honors Office! Tune in for information on advising, events, and student engagement in Honors!Phone: (626) 857-2408 | Fax: (626) 815-3895 Email: apuhonors@apu.eduInstagram: @apu_honors_collegeHours: Monday–Friday, 8:30 a.m.-5 p.m.Location: Mary Hill Center, Room 121Academic Advising  | https://www.apu.edu/honors/ 

IntroductionHost introduce the episode's focus on the success of Rankings.io, a prominent SEO agency.Three key principles to be discussed: specialization, exceptional service, and lean operations.Principle 1: Specialization and Niche FocusRankings.io's strategy of narrowing their focus to personal injury law firm SEO.The benefits of becoming an industry expert and speaking the customers' language.How any business owner can find their unique selling position.Principle 2: Exceptional Service and QualityPrioritizing warmth and competence in client retention.Separating account management from project management.The importance of delivering outstanding customer service and building strong client relationships.Principle 3: Lean and Efficient OperationsHow Rankings.io maintained a lean team of 15 employees for agility.The advantages of quick implementation and maintaining a reputation for high-quality work.Applying lean methodologies, such as Profit First accounting, in any business.ConclusionRecap of the three principles: specialization, exceptional service, and lean operations.Emphasizing their universal applicability to diverse industries.Encouragement for listeners to apply these principles to achieve business growth and success.

Order of Service: - Special Service: The audio and video attached to this service has been trimmed to remove the Exceptional Service to Bethany Award ceremony for Erling Teigen. See our YouTube channel for the full service. - Prelude - Hymn 1 - Blessed Jesus, At Thy Word - The Versicles (pp. 109-110) - Psalm 51 - Setting by R. Ellefson: Send forth Thy Light and Thy Love, O Lord. Fill our Hearts with Thy Holy Spirit. Lead me, lead me into Thy Presence, And teach me to love Thy Ways, O Jesus. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. Create in me a clean heart, O God, And renew a right spirit within me. Cast me not away from Thy Presence, And take not Thy Holy Spirit from me. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. - Luke 10:38-42: As they went on their way, Jesus came into the village, and a woman named Martha welcomed him into her home. She had a sister named Mary, who was sitting at the Lord's feet and was listening to his Word. But Martha was distracted with all her serving. She came over and said, “Lord, don't you care that my sister has left me to serve alone? Tell her to help me.” The Lord answered and told her, “Martha, Martha, you are worked and upset about many things, but one thing is needed. In fact, Mary has chosen that better part, which will not be taken away from her.” (EHV) - Deuteronomy 6:4-7: “Hear, O Israel: The Lord our God, the Lord is one! You shall love the Lord your God with all your heart, with all your soul, and with all your strength. And these words which I command you today shall be in your heart. You shall teach them diligently to your children, and shall talk of them when you sit in your house, when you walk by the way, when you lie down, and when you rise up.” - Sermon - Anthem: O God, Beyond All Praising: The congregation joins the choir for the third verse. - The Kyrie (Lord have mercy) (pp. 116-117) - The Lord's Prayer (p. 117) - Hymn 584 - Grant Peace, We Pray, in Mercy, Lord - The Collect (pp. 118-119) - The Benedicamus (p. 119) - Blessing - Hymn 63 - Now Thank We All Our God - Hymn 593 - On My Heart Imprint Thine Image: Concert Choir plus congregational participants Service Participants: Chaplain Don Moldstad (Preacher), Kaleb Schmidt (Organist), BLC Concert Choir (Participant #3 Role), Prof. David Paulson (Choir Director)

Order of Service: - Special Service: The audio and video attached to this service has been trimmed to remove the Exceptional Service to Bethany Award ceremony for Erling Teigen. See our YouTube channel for the full service. - Prelude - Hymn 1 - Blessed Jesus, At Thy Word - The Versicles (pp. 109-110) - Psalm 51 - Setting by R. Ellefson: Send forth Thy Light and Thy Love, O Lord. Fill our Hearts with Thy Holy Spirit. Lead me, lead me into Thy Presence, And teach me to love Thy Ways, O Jesus. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. Create in me a clean heart, O God, And renew a right spirit within me. Cast me not away from Thy Presence, And take not Thy Holy Spirit from me. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. - Luke 10:38-42: As they went on their way, Jesus came into the village, and a woman named Martha welcomed him into her home. She had a sister named Mary, who was sitting at the Lord's feet and was listening to his Word. But Martha was distracted with all her serving. She came over and said, “Lord, don't you care that my sister has left me to serve alone? Tell her to help me.” The Lord answered and told her, “Martha, Martha, you are worked and upset about many things, but one thing is needed. In fact, Mary has chosen that better part, which will not be taken away from her.” (EHV) - Deuteronomy 6:4-7: “Hear, O Israel: The Lord our God, the Lord is one! You shall love the Lord your God with all your heart, with all your soul, and with all your strength. And these words which I command you today shall be in your heart. You shall teach them diligently to your children, and shall talk of them when you sit in your house, when you walk by the way, when you lie down, and when you rise up.” - Sermon - Anthem: O God, Beyond All Praising: The congregation joins the choir for the third verse. - The Kyrie (Lord have mercy) (pp. 116-117) - The Lord's Prayer (p. 117) - Hymn 584 - Grant Peace, We Pray, in Mercy, Lord - The Collect (pp. 118-119) - The Benedicamus (p. 119) - Blessing - Hymn 63 - Now Thank We All Our God - Hymn 593 - On My Heart Imprint Thine Image: Concert Choir plus congregational participants Service Participants: Chaplain Don Moldstad (Preacher), Kaleb Schmidt (Organist), BLC Concert Choir (Participant #3 Role), Prof. David Paulson (Choir Director)

Order of Service: - Special Service: The audio and video attached to this service has been trimmed to remove the Exceptional Service to Bethany Award ceremony for Erling Teigen. See our YouTube channel for the full service. - Prelude - Hymn 1 - Blessed Jesus, At Thy Word - The Versicles (pp. 109-110) - Psalm 51 - Setting by R. Ellefson: Send forth Thy Light and Thy Love, O Lord. Fill our Hearts with Thy Holy Spirit. Lead me, lead me into Thy Presence, And teach me to love Thy Ways, O Jesus. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. Create in me a clean heart, O God, And renew a right spirit within me. Cast me not away from Thy Presence, And take not Thy Holy Spirit from me. Restore unto me the Joy of Thy Salvation, And uphold me with Thy free Spirit. - Luke 10:38-42: As they went on their way, Jesus came into the village, and a woman named Martha welcomed him into her home. She had a sister named Mary, who was sitting at the Lord's feet and was listening to his Word. But Martha was distracted with all her serving. She came over and said, “Lord, don't you care that my sister has left me to serve alone? Tell her to help me.” The Lord answered and told her, “Martha, Martha, you are worked and upset about many things, but one thing is needed. In fact, Mary has chosen that better part, which will not be taken away from her.” (EHV) - Deuteronomy 6:4-7: “Hear, O Israel: The Lord our God, the Lord is one! You shall love the Lord your God with all your heart, with all your soul, and with all your strength. And these words which I command you today shall be in your heart. You shall teach them diligently to your children, and shall talk of them when you sit in your house, when you walk by the way, when you lie down, and when you rise up.” - Sermon - Anthem: O God, Beyond All Praising: The congregation joins the choir for the third verse. - The Kyrie (Lord have mercy) (pp. 116-117) - The Lord's Prayer (p. 117) - Hymn 584 - Grant Peace, We Pray, in Mercy, Lord - The Collect (pp. 118-119) - The Benedicamus (p. 119) - Blessing - Hymn 63 - Now Thank We All Our God - Hymn 593 - On My Heart Imprint Thine Image: Concert Choir plus congregational participants Service Participants: Chaplain Don Moldstad (Preacher), Kaleb Schmidt (Organist), BLC Concert Choir (Participant #3 Role), Prof. David Paulson (Choir Director)

Peggy Whitson, Ph.D., America's most experienced astronaut, flew on three NASA long-duration space flights and Axiom Mission 2 (Ax-2), accumulating 675 days in space, more than any other American astronaut or woman astronaut in the world.Whitson has over 37 years of space and science experience with NASA and is currently serving as director of human spaceflight for Axiom Space. Throughout her career, Whitson has held various positions to include NASA's chief of the Astronaut Office, two-time commander of the International Space Station (ISS), chair of NASA's Astronaut Selection Board, chief of NASA's Operations Branch, and deputy division chief for both NASA's Medical Sciences and the Astronaut Office.On Ax-2, Whitson become the first female commander of a private space mission, adding to her accomplishments as the first female commander of the ISS, the only woman to serve as ISS commander twice, and the first woman, non-military chief of NASA's Astronaut Office. During her three previous space missions to the ISS (Expeditions 5, 16, 50/51/52), she conducted 10 spacewalks, logging over 60 hours. Throughout Whitson's career, she has contributed to hundreds of experiments in biology, biotechnology, physical science, and Earth science.Whitson received degrees in biology and chemistry from lowa Wesleyan and a doctoral degree in biochemistry from Rice University. She has been honored with numerous awards, including NASA medals in Leadership, Outstanding Leadership, and Exceptional Service; Forbes 50 over 50 (2023); TIME 100 Most Influential People in the World (2018); and Women in Aviation Lifetime Achievement Award (2017).

Dr. Schmidt talks with Gary Takacs on strategies that assist in the transformation from high-volume/low fee insurance dependency to a fee for service model. During this discussion, he shares lessons in cost accounting to communication that shows consumers what they have to gain from a patient-centric practice. Takacs is a well-known presence in dental practice consulting. He is co-host of the Thriving Dentist Show Podcast, Founder of the Thriving Practice Academy and Co-Owner of LifeSmiles Dental Care. He brings deep knowledge of the individual elements of business success together with genuine compassion for the dilemma of the dentist in today's insurance-driven culture. As the host of a couple of podcast series, Gary guides dental professionals to a healthier practice style that lets them deliver hallmark-level quality of care.

Jack Callison, CEO of Sunrise Senior Living, is leading the evolution of the senior living industry by championing the cross-section between personalized health care and hospitality. Jack joined the Brilliant People Podcast for a conversation on how he made this possible with Rick DeRose, co-founder and managing partner at Acertitude. Read on for Jack's mission behind transforming the organization, his lessons for building resilience during sudden disruption, and his scorecard for successful executive leadership teams. For more leadership insights, follow us on Instagram @Acertitude and visit us at Acertitude.com. Questions or comments? Want to be featured on the show? Email Stephanie Giunta, Marketing Director, at sgiunta@acertitude.com.

Redefining Real Estate: Professionalism and Exceptional Service In this episode, Mindi Kessenich, delves into the importance of maintaining professional standards, building a solid foundation, and presenting yourself and your offers with distinction. Whether you're a seasoned agent or just starting out, these insights will help you attract clients and stand out in a competitive market. Building the Transmission: Setting the Foundation In real estate, it's essential to prioritize building the transmission before focusing on aesthetics. Just like waxing a car while the transmission is broken, making your business look pretty without a solid foundation can lead to inefficiencies and missed opportunities. Invest time and effort into developing robust processes, systems, and a well-oiled machine. This foundation will empower you to serve clients effectively and set the stage for future growth. Real Estate as a Platform for Service: Embracing Opportunities Real estate is more than just buying and selling properties; it's a platform to love, serve, and lead others. Instead of conforming to a predetermined mold, seize the opportunity to express your unique approach and values. Challenge the industry norms and strive to make a positive impact. By embracing this mindset, you can differentiate yourself and provide exceptional service that resonates with clients. Integrity and Professionalism: The Cornerstones of Success Integrity and professionalism are inseparable in the real estate industry. Upholding ethical standards is paramount, ensuring that your clients' trust and best interests are always at the forefront. Beyond the basics, go the extra mile by being an excellent communicator and doing thorough due diligence. Show up as a true professional by knowing your clients inside out and being well-prepared for every interaction. Going the Extra Mile: Building Relationships and a Legacy As a real estate agent, you have the opportunity to be a leader and build a lasting legacy. Consider each transaction as an opportunity to leave a positive and lasting impression on everyone involved. Whether it's responding promptly to emails, going above and beyond for all parties, or being a reliable resource, every action can shape how you are perceived. By nurturing relationships and showcasing professionalism, you pave the way for future success. Doing Your Homework: Enhancing Listing Excellence To excel as a listing agent, thorough research and attention to detail are crucial. Create checklists and systems to ensure you never overlook any important property details. Show sellers that you genuinely value their time by being well-prepared and knowledgeable. By being proactive and addressing potential concerns upfront, you demonstrate your commitment to providing an exceptional experience. Sprucing Up Presentations: Captivating Clients and Setting Yourself Apart In today's competitive market, it's essential to differentiate yourself when presenting offers. Utilize digital resources like Etsy and Canva to create visually stunning and personalized presentations. Explore professionally designed templates that you can easily customize with your branding and contact information. These eye-catching materials will make a lasting impression on clients and fellow agents, showcasing your dedication and attention to detail. Conclusion: Elevating your real estate business requires a combination of professional standards and standout presentations. By building a solid foundation, embracing opportunities for service, and prioritizing integrity and professionalism, you can set yourself apart from the competition. Invest in doing your homework, exceeding expectations, and leveraging digital tools to create captivating presentations. Remember, your success in real estate not only lies in commissions but also in the relationships you build and the legacy you leave. Embrace these strategies and watch your business flourish in today's dynamic market. Resources and Links mentioned in this episode: Agent Rise Summit IN A BOX and Invite to GET IN THE ROOM on August 25th, 2023 (90 days after the Summit) www.agentrisecoaching.com/summit Book a Discovery Call – www.agentrisecoaching.com Download the first five chapters of the Agent Rise Book at www.agentrisecoaching.com/book Join the Agent Rise Facebook Group (free) at www.Facebook.com/groups/agentrise To learn more about coaching, go to www.agentrisecoaching.com And connect with me on ANY of the following social channels. I LOVE social! Instagram (@agentrise) Facebook.com/AGENTRISE

SummaryOn this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and deliver outstanding customer experiences. Tune in to unlock the secrets of harnessing the power of organizational atmosphere in the service industry.Show Notes(1:01) The Power of Atmosphere(2:02) Providing Services Your Customers Want(6:12) How Your Environment Affects Service(11:07) Leveraging Digital Environments to Create Exceptional Customer Service(18:57) How Do You Measure Your Atmosphere and Environment?(26:30) Common Environment Challenges Businesses Face(34:34) Ensuring the Environment Is Consistent across Mulitple Locations(37:42) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“Knowing your buyer is really, really important. [If] you deliver exactly what they're looking for, they'll never leave you.” - Jim Robinson, (3:28)“Whatever you give off is what you're going to get. And your surroundings, your space, your environment—you've got to contribute to that..whatever gifts that you have. But in all cases, hard work and gratitude—it's going to make the environment a much different feel. And if everybody's on the same page like that, it's going to be a very different feel for everybody involved, including the buyer that's on the phone.” - Jim Robinson, (16:02) “It's easy to keep a very good environment for your employees when there's no challenges. It's very important that we manage the challenge to our environment immediately. Make sure that environment stays consistent. When the problems arise…be an owner of the situation.” - Jim Robinson, (32:17) “If you give the right environment to your employees, they'll give that to your buyer. They'll give that to your customer.” - Jim Robinson, (34:26)

In this special 3-PART MASTERCLASS, we drop you inside a Tony Robbins Business Mastery seminar to learn HOW TO BUILD A BRAND, SHOWCASE YOUR X FACTOR, and BRING YOUR UNIQUE PRODUCT or SERVICE to a COMPETITIVE MARKET. In PART TWO, you'll hear Tony Robbins in a one-on-one interview with DAN CATHY, the dynamic Chairman of Chick-fil-A, Inc., the iconic family-owned fast food chain specializing in chicken sandwiches. Under Dan's leadership, Chick-fil-A has become the 3rd largest fast food chain in America, behind McDonald's and Starbucks. Since 2013, the company has expanded to over 2,600 restaurants in 47 states and the District of Columbia, as well as new ventures into the Asian market. However, it's Dan's unwavering commitment to customer service that has been the real key element to the company's immense success. With an emphasis on family and community, and a tireless dedication to maintaining a positive workplace culture, Chik-fil-A is more than just a fast food dining experience – it's a model for how businesses should inspire their employees and treat their customers. *Fun fact: Chick-fil-A has been closed on Sundays since 1946. While it's estimated the chain loses over $1 billion in potential yearly revenue, the family continues to honor this tradition – which encourages employees to rest, spend time with family and worship (if they choose). *** Business Mastery is the world's premier business training event designed and hosted by the world's #1 authority on personal growth, business transformation and peak performance – Tony Robbins. This five-day event equips entrepreneurs, business owners and operators with cutting-edge systems, skills and strategies not found anywhere else to create an invincible advantage against competitors. Business Mastery is designed to help participants thrive in any economic climate as they discover critical factors impacting their businesses currently, and design an action plan for the next phase of growth, whether they seek more profits or an exit strategy. This includes marketing tips, maximizing a business' digital presence to actually get seen and discovered online and how to anticipate and solve the biggest business problems. During this comprehensive program, participants gain the same proprietary tools and methodologies Tony Robbins has used to make more than 70 businesses profitable. They'll also unlock exclusive growth tips from industry giants from companies like Airbnb, OrangeTheory, Shake Shack, SoulCycle, Warby Parker and more. Now available as an immersive virtual event, Tony Robbins's Business Mastery is drawing even larger crowds and a new generation of business owners. Learn more about Business Mastery: https://tonyr.co/bm-podcast AUDIO SHOW NOTES  [00:00] Mary B. intro [01:45] Introduction to Dan Cathy [02:07] Origins of Chick-fil-A [04:12] Don't be a victim of life's circumstances [05:37] Master. Mate. Mission [06:15] Family recipe for success [09:19] Customer service is employee service [11:50] Do more than what's expected [12:32] Be a blessing and you will be blessed [13:11] Prepping the next generation [14:15] Business Mastery Information Ad [16:42] It's not the “what,” it's the “who” [17:00] Competence. Character. Chemistry [17:24] Breaking down the numbers [18:47] In business for themselves, not by themselves [21:17] An engineers approach to innovation [22:09] Anticipate the future [23:33] Be a champion of change [23:56] Always be “in training” [24:15] Own your mistakes [26:25] End is near when accountants take over [28:06] Success is all about succession [30:45] Share the good and the bad [32:35] Origins of “Eat mor Chikin” [34:44] Four essentials to live by [36:39] Why they're closed on Sunday [40:55] Be environmentally conscious [42:02] Live a purpose driven life [43:09] Sign off

On this episode of The Beginner Photography Podcast, we chat with Megan DiPiero who discuss the challenges and opportunities that AI technology brings to the photography industry. She shares their experiences with integrating high-quality service brands and emphasizes the importance of providing an exceptional experience to clients. We also touch on the future of marketing, the challenges of attracting clients, and the value of authenticity and human service. Listen in to discover how to create a successful photography business in a changing industry!Big Ideas with Timestamps[00:04:17] "When Launching a Business, Expect the Unexpected"[00:10:35] Mastering One Skill at a Time: Entrepreneur's Journey.[00:15:24] "Unlocking the $10,000 Sale: A Success Story"[00:18:39] "Elevating your photography business above AI threat"[00:25:54] Solving Your Client's Biggest Problem: Outfit Woes.[00:31:00] "Affordable photography experiences for everyone who values it"[00:40:38] "The Importance of Authenticity in Marketing: Fantasy vs Reality"[00:48:25] "Empathy Advantage: Free Audiobook & Business Conference Launch"[00:50:04] "3 Takeaways for Photographers: AI, Service & Finding Clients"Links and ResourcesMegan's Photography Coaching siteGrab a free copy of Megan's "She Sells" Audio bookBusiness of Photography Convention Info Connect with the Beginner Photography Podcast! Email me at BeginnerPhotographyPodcast@gmail.com Send in your Photo Questions to get answered on the show - https://beginnerphotopod.com/qa Grab your free camera setting cheatsheet - https://perfectcamerasettings.com/ Thanks for listening & keep shooting!

In this episode, I interview Bri Caraway —hair stylist, entrepreneur, and founder of Hair by Bri C— about her passion for her clients and business building. Bri's enthusiasm for taking care of others and making them feel 1000% translates into every facet of her business and her life as a working mother. Bri is a powerful example to those in the service industry of communicating with and caring for your clients from a place of authenticity and an inspiration to those who have had to find —and create— their own path to success.Listen to our interview, of finding fulfillment in caring for others, of adapting to the challenges life puts before you, and of the success that is possible when you are passionate, hungry, and put others before yourself. Bri's genuine love of her craft —and more importantly, her clients— will leave you inspired to change the way you use social media for your business and running to her Instagram to sign-up for her course focused on client connection and communication. Like any working mother, Bri shares candidly about the ever present mom guilt and how she overcomes it like any other obstacle—open and honest conversations with her children and her husband. Bri reminds us all, that no matter our story of origin, if we never give up and we never stop trying, we can determine and achieve our own version of success.Get to know more about Bri, her business, and her upcoming course Client Connection by following her personal and professional accounts.Personal Instagram: instagram.com/bricaraway66Personal Facebook: facebook.com/brianna.marshall3Professional Instagram: instagram.com/hairbybri.cProfessional Website: hairbybric.com

In this episode we are joined by Dr. Johanna O'Flaherty.Johanna joined Pan American World Airways in 1970 as a flight attendant, and was later promoted to purser, trainer, and in 1986 was appointed Corporate Manager of Pan Am's new Employee Assistance Program (also known commonly today as EAP).In this role, Johanna was responsible for the oversight of bio-psycho-social-spiritual aspects of the 1988 Lockerbie disaster.Her new book, a memoir called Flight With Weighted Wings, was released in January of 2023 and is available from the Pan Am Museum's online store. Watch Johanna's Pan Am corporate video to new employees from 1987 on our YouTube channel. Johanna received her Doctorate of Philosophy in Clinical Psychology from Pacifica Graduate Institute in California. Today Johanna is an expert in crisis management from a psychological perspective, and a renowned expert in the field of trauma, addiction and recovery.She served as Vice President of Treatment Services at the Betty Ford Center from 2006 to 2013, before serving as CEO of the Las Vegas Recovery Center, Senior Fellow of Clinical Services, from 2013 to 2016.In addition, she adds her 40 years of personal recovery to her long list of accomplishments. Johanna developed and implemented Crisis Response Programs for Pan American World Airways, Trans World Airlines, and has facilitated the training of Crisis Response Teams for several other airlines as well.Working at Pan Am during the Lockerbie bombing led to her becoming a pioneer in the aviation industry, organizing, training and responding to aviation disasters, and facilitating trauma processing, grief counseling, and critical incident stress debriefing guidelines.  In 1996, she provided counseling services to the family members of the 230 individuals, including over 50 TWA employees, who perished on Flight 800, the third-deadliest aviation accident in US history. In 2000, she received the FBI's “Exceptional Service in the Public Interest” award. Then in September of 2001, Dr. O'Flaherty was again called to New York to assist with counseling airline employees and facilitating the Crisis Response training for the New York City Transit Authority after the terrorist attacks of September 11th. She also conducted critical incident response training for the FBI and first responders.Dr. O'Flaherty provided counseling to the first and last responders of the October 1, 2017 massacre at the Route 91 Harvest Music Festival on the Las Vegas Strip, where 58 people were killed and another 546 injured. The incident is the deadliest mass shooting committed by an individual in the United States.Dr. O'Flaherty has been featured on American news channels CBS, ABC, NBC and CNN as well as several podcasts as an expert in her field.To listen to more of Dr. O'Flaherty, check out the podcast called Living OnBrand with Kim and Glenda.For more information on Johanna or to contact her, her website is www.johannahelps.comToday, Johanna maintains a consulting practice and has an active schedule as a keynote speaker in crisis management and addiction. She resides in Las Vegas, Nevada. 

Lien Vuong is the founder and team lead of The Elle Group, a real estate team specializing in helping investors in the Greater Boston area. Lien's passion for real estate investing coupled with her enthusiasm to help clients start or expand their real estate portfolio is what catapulted her into a top 1% agent company-wide. When not focused on her business, she dedicates her time to managing her own portfolio of rental units throughout the US.In this episode, Lien discusses her experience as a broker has made her an even better investor, her strategies for 1031 exchanges, cash-out refinances, and cost segregation for tax-free or tax-deferred strategies, as well as the challenges associated with owning large brick buildings that have been around for some time. [00:01 - 02:10] Opening SegmentWe welcome, Lien Vuong!She discusses her expanding portfolio of mostly long- and short-term rentals in the greater Boston area[02:11 - 15:23] Building A Team To Achieve Exceptional ServiceThe financial obstacle of buying older buildings and having to turn them over in 12 monthsMaintenance of buildings can be challengingBuying on-the-market and off-market dealsFiduciary duty to clients is a priorityThe day-to-day troubleshooting and coaching of team membersShort-term rental business focused on vacation and family rentals[15:24 - 24:00] THE FINAL FOURWhat's the worst job that you ever had?Working as a hostess in a restaurant What's a book you've read that has given you a paradigm shift?“Richest Man in Babylon” by George ClasonWhat is a skill or talent that you would like to learn?Learn how to fly a planeWhat does success mean to you?Lien Vuongsays, “I would say to achieve freedom and my ability to say, “No and yes”, at my leisure.”Connect with Lien Vuong:LinkedIn: Lien VuongInstagram: Lien VuongLEAVE A 5-STAR REVIEW by clicking this link.WHERE CAN I LEARN MORE?Be sure to follow me on the below platforms:Subscribe to the podcast on Apple, Spotify, Google, or Stitcher.LinkedInYoutubeExclusive Facebook Groupwww.yonahweiss.comNone of this could be possible without the awesome team at Buzzsprout. They make it easy to get your show listed on every major podcast platform.Tweetable Quotes:“I've learned so much from my clients and they kind of give you puzzles you didn't really consider before, and you try to solve it, and then at the same time, you're kind of solving your own problem.” – Lien Vuong“Money should be your slave and your slave should bear children and work for you.” – Lien VuongSupport the show

We've boiled coaching delivery down to a science after coaching thousands of coaches and I'm going to share everything here. We've made all the mistakes (those who remember the summer assault challenge back in 2018 know what I'm talking about) and we don't want you spending weeks and months on the wrong things. There are 5 key deliverables you must implement and I'll share with you what you are actually delivering as a coach in 2023.   Time Stamps:   (0:36) 6 and 7 Figure Delivery Models (2:26) Phase 1: 0-10k a Month (3:00) Why I'm Talking About This (5:04) Justin and I's Summer Assault Challenge (7:18) People Don't Buy Programs (15:08) The 5 Deliverables (18:09) What You Actually Deliver (22:29) Phase 2 ---------- Learn More About Impact Fitness Coaching Academy,   To Learn More About I.F.C.A. - And How We've Helped More Than 1,700 Fitness Coaches, Experts, and Influencers Grow a 5-35k+ Month Online Fitness Business Without Paid Ads, Complicated Funnels, or Even Having a Large Social Media Following    Click Here→ to VISIT THE IFCA PAGE  ---------- GIVEAWAY!  Leave a rating + review on iTunes, and Have a Chance To Win a $200 Amazon Gift Card + Special Prizes! Winners Announced Monthly on The Episode. Simply leave a review, and send a screenshot to the Fit Biz Podcast Instagram Page!

Too fast may not be too wise. Some good things take the right timing and the right people to work out. This is exactly what Kamard Johnson, CEO/CVO at GTT Commercial Tires, learned. If you are thinking of taking your business to the next level, this is the podcast for you! In this episode, Kamard shares insights on how focusing on building processes, creating roles, filling them with the right people, and providing excellent service can give your business the leverage to take off. So tune in and learn about a platform that can teach you about starting, scaling, and owning your own tire store.

In This Hour: --  Why is exceptional service from gun companies the rule?  --   Is grip more important than trigger pull for shooting? --  Finding a lever action rifle and taking it home. Tom Gresham's Gun Talk 08.07.22  Hour 2