Podcasts about strativity

We are joined by author Lior Arussy to talk about his new book Next is Now and why the old business model of adapting to change for continued success is dead. Change is the new normal. There are no more periods of stability and predictability. There is only change. This continuous upheaval can undercut morale, decrease productivity and decimate profits, or it can be a game-changing opportunity. Find out more: [](http://liorarussy.com/) [Next is Now](http://liorarussy.com/) [Strativity](https://strativity.com/) [The Harvard Business Review Leader's Handbook](https://www.amazon.com/Harvard-Business-Review-Leaders-Handbook/dp/1633693740)

My guest today is Lior Arussy, CEO of Strativity.  Strativity Group, Inc. is a global customer experience and culture design and transformation firm that cultivates purposeful relationships between organizations and their stakeholders.  The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. More importantly, Strativity has a culture where the workforce knows, they have their back by not compromising their corporate values.  Integrity runs rampant here. Find out about Strativity’s unique budget for charitable contributions that connects colleagues while enriching the lives of those outside their walls.     For more information about Lior: Strativity Website Lior Arussy Website Strativity on Twitter Lior on Twitter Next is Now on Amazon Businesses That Care on C-Suite Radio iTunes - Subscribe, Rate and Review Listen on Podbean

Why are so many companies mediocre? Why do 9 out of 10 companies fail at transformation? This week, consultant, speaker and author Lior Arussy from Strativity Group answer these and many more questions related to customer-centric change and business transformation. Packed with good ideas and wisdom Lior draws many insights from his new book Next Is Now - 5 Steps for Embracing Change (available on Amazon). Hope you find this as valuable and insightful as I did. You can reach Lior Arussy at www.strativity.com or www.liorarussy.com

Dan talks with Lior Arussy CEO of Strativity and author of Next is Now. Dan and Lior talk about misguided marketing, Lior's customer experience transformation program, changing culture, inspiring yourself to inspire your customers, and becoming number one in your business. By adopting a "Best or Nothing" attitude, Lior and Dan discuss changing culture and building confidence with the "3 P's".

Lior Arussy - Change, drive it or be driven by it One of the world’s leading authorities on customer experience, Lior Arussy is an experienced change practitioner, success accelerator, corporate culture expert, and founder of design and transformation firm Strativity Group. Called “a triple threat of transformation” by co-founder and founding editor of Fast Company William Taylor, Arussy is a unique, critical, global voice helping people worldwide achieve ultimate success. In his newest book, Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future  Arussy provides expertise, insights and actionable tools to empower individuals and business leaders to embrace change and build careers/companies that thrive both now and in the future. In this episode Lior shares tips for transformation and change. Learn more about Lior’s book as well as tools to accelerate change and promote change resilience. Show Notes:  What Lior is about (4:10) Debunking Lior’s job title (7:18) Mobilizing people to get them where they want to be (9:55) Intrinsic motivated (12:50) Negative trends in large companies (13:40) Predictability and consistency (15:40) Losing relevancy in the market place (16:30) Lior’s book Next Is Now (17:23) Own change, don’t be owned by change (17:40) Root causes of failure (18:35) Developing change resilience (20:00) People aren’t the tools; the tools are there to help them and accelerate change (23:30) Filter the change that is relevant to you (26:15) Looking at change as available tools to accelerate your core cause (26:45) Tips and guidance for leaders to promote change resilience (36:00) People follow actions not just words (37:40) Own the conversation (38:00) What Lior Arussy would be on a billboard (42:20) Links: Connect with the Passing the Torch podcast: --->LIKE & SHARE: https://www.facebook.com/passingthetorchwithmartinfoster/ --->SUBSCRIBE on iTunes: https://itunes.apple.com/us/podcast/passing-the-torch/id1338122884?mt=2 Connect with Lior Arussy:  Book:  Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future Website: https://strativity.com/who-we-are/ Twitter: https://twitter.com/LiorStrativity Quotes: “Every change is a personal choice.” “You should not wait until you have a fully baked plan for your change program because it is going to be pivoting.” More about guest: In addition to his work with Strativity, Arussy is the author of seven books including the forthcoming Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015), which has sold over 30,000 copies to date. Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, and Inc. magazine.

Permission to Speak Podcast. Hosted by Leadership Communications Expert Kelly Vandever. Episode #44 - Steve Cohn. Permission to Speak is the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose. Topics covered in this episode include: - It’s always about the other person... meaning... In sales, it’s all about the customer. In customer experience, it’s all about the customer. In management, it’s all about the employee. In writing, it’s all about the reader. In speaking, it’s all about the audience. It’s always about the other person. - Everything is about the other person and thinking outside yourself - Strativity’s research on 29 different customer experience factors revealed that the top loyalty driver of customers is “employee’s pride and passion” - Start asking people in the interview process to tell me about a time when you were serving a customer and you made them ecstatically happy. Then watch their eyes to see how they talk about the experience. Look for the passion. You can’t teach that kind of passion. - Find out your employee’s story first. Then tell them your story. - Re-interview your employees and get to know what they’re passionate about. See if what they’re doing stimulates them. If they’re in the wrong job, help them to find the job they would be happy in. - You can’t pay someone to smile sincerely. - If money is your driving factor, your customer knows that. It comes through every pore in your body. - Ask your employees why they do this job. There are other jobs out there that pay the same money. Why this job? - Address the cynical voices in yourself and your staff - Ask your people “What gets in the way?” - If you don’t have a good relationship with your employees, use a consultant or a trusted member of the organization like HR or another manager, and have them ask your employees the question, “What gets in the way?” - One of the mistakes managers make is not really listening when asking an employee “What gets in the way?” - Employees don’t want excuses for why things are that way. The want the obstacle removed. - Managers think they’re coaching when they’re not coaching. They just tell the employee what they think. Versus, asking the employee what she does well and what her challenges are. Coaching the focus should be on the employee, not you & your opinions. - Leader’s biggest “ah-ha” is understanding that your team doesn’t need you. If you leave for 2 weeks and everything runs smoothly without you, you’re doing a great job because you’re empowering your people to make decisions and they know enough about how you think that they’re able to decide for themselves and know where you stand on the issue. You’ve shown them you respect them as people first, then as employees. - It’s tough to do, but be willing to let people make mistakes. - We spend a lot of time at work, you better love what you do - Do the right thing for employees, do the right thing for customers, do the right thing for the bottom line, do the right thing for society – and remember those things aren’t mutually exclusive. - Employees and customers want to be good.