Podcasts about text fbiempathy

Brandon Voss is the Director of Operations & Training for The Black Swan Group. Raised in New Jersey, his background consists of tough life lessons learned in the city - and the contrasting experiences with his father's family in the midwest. His role with the BSG consists of wearing many hats, but specifically he works in content creation, sales, handles financials, plus works in coaching. Currently the Black Swan Group focuses on negotiation and communication coaching, plus keynote speaking, as well as running a few virtual courses. Brandon shares that he's always been a people person: he loves to meet people, and talk about communication challenges. He would have (initially) said his purpose was in-line with his father's, teaching people to “deal with bullies”, but it goes beyond that. Brandon loves helping people who are sick of struggling with the same hurdle, or sick of getting “beat up” in situations where they could take a powerful position. BIG TAKE-AWAYS: Business dealings run on emotion, not just logic Communication is key. Skilled communication changes your life Good communication takes practice and training The Rule of Threes: Page 177 - 178 (Never Split the Difference) RECOMMENDED BOOKS: Never Split the Difference - Chris Voss Getting More - Stuart Diamond Ego, Authority, Failure - Derek Gaunt **Links: ** www.Blackswanltd.com Newsletter, Text: FBIEMPATHY to 22828 to sign up

How do you rate yourself as a negotiator? Do you negotiate as if your life depends on it? Today's special guest is an expert negotiator, and he shares negotiation tips that we can all use in our business and our lives. We learn how Chris became a negotiator, the four steps to negotiation, how these same principles can be applied in business, and more. Chris Voss is a 24-year FBI veteran and was the lead international kidnapping negotiator when he retired. He is the author of the national bestseller Never Split The Difference: Negotiating As If Your Life Depended On It. He is now the CEO of The Black Swan Group where he specializes in solving business communication problems using hostage negotiation solutions. Show Notes [03:13] Chris was originally on the SWAT team and he liked crisis response. He likes it when people have to make up their minds and make a decision. [03:40] He had a knee injury, but he still wanted to be in crisis response,so he decided to become a hostage negotiator. [04:23] Talking to people can be hard and Chris had to take a deep in-depth dive. He also had to volunteer on a suicide hotline to hone his emotional intelligence skills. [04:44] He realized that empathy could be a played in hostage negotiation and in everyday life. [05:22] Chris and the FBI started using empathy and emotional intelligence in bargaining in hostage negotiations. This was a shift from the FBI previous tactics. [06:08] The active use of emotional intelligence changed everything in bargaining. [06:34] Understanding doesn't have to equate to agreement. [07:48] You can also shift confrontation, so it's not confrontational. [08:07] Mirroring for hostage negotiators is just repeating the last three words of what someone has said. This actually creates a powerful connection in people's heads and they say more. [09:16] Criminals like everyone else want to relax and have a good time on Saturday night. By being patient they would frequently settle negotiations on Saturday morning. [09:47] The four steps to negotiations. Use the late night FM DJ voice. Start with I'm sorry. Mirror. At least four seconds of silence to let the mirror work it's magic. Repeat. [10:33] Everything is learned it's just that some people put their 10,000 hours in before others. [11:33] There is nothing wrong with I'm sorry. It's the context. It's a great warning device. [13:04] Mirror the last three words. People will expand. [14:32] The difference between you are right and that's right. [15:55] Show that you understand and summarize the perspective and get to that's right. [16:45] We negotiate five or six times a day, especially with commitments of time. [18:33] Some people want silence so they can think, but others think of it as an interpretation of anger. If you treat people the way you want to be treated you are wrong 2/3 of the time. [19:51] Emotional intelligence is unlimited all you really have to do is try. [23:00] Chris is a regular guy. He's from a basic blue collar culture. He knew he wanted to go into law enforcement when he was 16, but he just envisioned himself at the police department. [24:36] He was attracted to the big city environment and Kansas City. He was also in New York City for 14 years. [25:06] Managing stress comes down to attitude. The difference between ordeal and adventure is mindset. [27:19] Chris shares a hostage situation in Harlem. He practiced one-way dialogue. Calling out negative emotions diffuses them. Eventually, after 6 hours of no response the suspects came out. [31:05] Chris has learned that he loves helping people make great deals. He has an impact and it is ongoing. [31:58] They have a strategy of calling out all of the negatives that the other party may be feeling. This is called an accusations audit. [33:20] One of Chris's colleagues turned the tables on him. [34:32] Chris's biggest influences in life were his father and his mother. [35:54] Both of Chris's parents were entrepreneurs, and he always knew he wanted to be an entrepreneur. [36:36] He has close colleagues, and his family is involved, and he's helping the people who work with him. [37:18] To be a good entrepreneur you need a team. [39:04] Let the other side go first. Hear them out. Never be so right that you won't go for something better. Links and Resources: Never Split The Difference: Negotiating As If Your Life Depended On It @VossNegotiation on Twitter Chris Voss on Facebook Chris Voss on LinkedIn The Black Swan Group @BlackSwanGrp on Twitter The Black Swan Group on Facebook The Talent Code: Greatness Isn't Born. It's Grown. Here's How. Text FBIEmpathy to 22828 to sign up to Chris’s newsletter.

Chris Voss is the author of Never Split the Difference: Negotiating As If Your Life Depended On It, CEO of Black Swan Group Ltd., and a former lead negotiator for the FBI. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.  He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking. During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business.  He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. In today’s episode, we discuss: Is real life FBI negotiating like what we see in the movies How we can use negotiating skills in our every day lives Strategies for dealing with customer service representatives How to be the smartest and most interesting person in the room Website: BlackSwanLtd.com/ Twitter: @VossNegotiation Facebook: www.facebook.com/BlackSwanLTD Click here for Black Swan Group's and Chris' YouTube page. Text "FBIempathy" to 22828 to get Chris' free newsletter. Highly recommend this weekly newsletter. Check out Chris' book "Never Split the Difference: Negotiating As If Your Life Depended On It." Articles of interest ... "Ask a Hostage Negotiator: What's the Best Way to Get a Raise?" (The Atlantic) "5 Tactics to Win a Negotiation" (Time.com) "3 Keys to Bargaining with Anyone" (Inc.com) Past "Success is a Choice" podcast episodes of interest . . . Brad Lea (CEO of Lightspeed VT & Sales Expert) - Episode 066 Larry Winget (The Pitbull of Personal Development) - Episode 054 Ed Decosta (John Maxwell Faculty Member & Sales Expert) - Episode 050 Lolly Daskal (Fortune 500 Business Coach)- Episode 044 Micheal Burt (Creator of the "Monster Producer" program) - Episode 022 Betsy Butterick (Communication Specialist) - Episode 013   Today’s podcast is brought to you by audible – get a FREE audiobook download and 30-day free trial (new subscribers only) at www.audibletrial.com/SuccessIsAChoice. Over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.  Our friends at audible are offering a free download of Chris' great book Never Split the Difference: Negotiating As If Your Life Depended On It. Take advantage of this great deal by visiting www.AudibleTrial.com/SuccessIsAChoice.  

On this episode, Julien Meyer and Chris Voss discuss..... SPECIAL EPISODE ALERT On today's special episode Juilen Meyer speaks with Chris Voss, the former lead international kidnapping negotiator for the Federal Bureau of Investigation and author of the hit business book, Never Split The Difference: Negotiating As If Your Life Depended On It. Chris is here to provide YOU with negotiation tips that you can use right NOW to impact your life and your business and put the odds in your favor in your next negotiation. THIS EPISODE IS A MUST LISTEN! Links mentioned in this episode: Never Split the Difference by Christopher Voss : https://www.amazon.com/Never-Split-Difference-Negotiating-Depended-ebook/dp/B014DUR7L2 The Black Swan Group : http://blackswanltd.com/ Text FBIEMPATHY to 22828 to sign up for Chris's FREE Newsletter delivered to you weekly with the best negotiation tips! You won't regret it! More on Christopher Voss: "Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is a speaker, trainer, adjunct professor and consultant." Source : http://blackswanltd.com/about/team/chris-voss/ This podcast is powered by ZenCast.fm

Negotiation is often seen as a negative process even though we all participate in negotiations everyday. With the right mindset and a little training negotiations can be a positive process as well as a mutually beneficial one. My guest Chris Voss is a former FBI negotiator and co-author of the book Never Split the Difference. Chris has negotiated many life or death situations and discusses the importance of empathy and listening in any negotiation, regardless of the stakes. Text “FBIempathy” to 22828 http://blackswanltd.com/ What you’ll Learn: The two most important tools in any negotiating How to get the best price on your car How to instantly take the pain out of a negotiation   See acast.com/privacy for privacy and opt-out information.