Podcasts about never split

Most of us think of negotiation as something reserved for high-stakes boardrooms—or even hostage situations. But Christopher Voss, former FBI lead hostage negotiator and bestselling author of Never Split the Difference, says negotiation is everywhere: in salary talks, in team meetings, even in conversations with your kids. And the secret isn't control. It's influence. In this episode of Hello Monday, Jessi Hempel sits down with Chris to explore how we can all become better negotiators by focusing on empathy, collaboration, and trust. Drawing on decades of experience, Chris shares practical tools you can use to move conversations forward—whether you're asking for a raise, dealing with a difficult boss, or navigating conflict at home. Chris and Jessi discuss: Why negotiation is really about collaboration and long-term relationships How to shift from seeking control to building influence The power of labeling emotions to build trust and lower defenses Why “no” is often more powerful than “yes” How to recognize when a negotiation is over—or when it's time to walk away Strategies to reframe salary conversations and show your value Chris's methods aren't about winning at someone else's expense. They're about creating better outcomes for everyone involved. If you've ever wondered how to be heard, respected, and influential in your work, this conversation offers a masterclass. This episode was recorded live in-studio. For an extended, behind-the-scenes version, watch on LinkedIn Premium. Continue the conversation with us at Hello Monday Office Hours! Join us Wednesday at 3 PM ET on the LinkedIn News page.

In this episode of the Grow A Small Business Podcast, host Troy Trewin interviews Nathan Baws, founder of NumberFied, joins the Grow a Small Business podcast to share his incredible journey from launching his first “business” at age six to building 15 diverse ventures across industries. He opens up about scaling his catering company after Shark Tank success and transforming failures into seven-figure wins. Nathan explains how Number Five grew from one VA to a global team of 80 across five countries, providing affordable growth solutions for small businesses. He dives deep into the power of mindset, creative lead generation, and embracing AI to accelerate growth. This episode is packed with lessons on resilience, marketing, and scaling with purpose from a true serial entrepreneur. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here.   Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.   And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Nathan Baws shared that the hardest part of growing a small business is having the right skill set in growth and marketing, and trying to navigate it while being on your own. What's your favorite business book that has helped you the most? Nathan Baws shared that his favorite business book is “Never Split the Difference” by Chris Voss, which deeply influenced him through its powerful negotiation strategies and practical takeaways. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Nathan Baws shared that he's a big fan of Alex Hormozi's content and often uses YouTube to dive into whatever business topic he's focused on at the time. He also mentioned that he uses AI tools as a kind of “mentor,” asking questions and generating solutions on the go. What tool or resource would you recommend to grow a small business? Nathan Baws shared that one of the most valuable tools to grow a small business is automation software, especially for lead generation. He mentioned using tools like Instantly to automate outreach, book more appointments, and scale sales efficiently. What advice would you give yourself on day one of starting out in business? Nathan Baws shared that the advice he would give himself on day one of starting out in business is: “Learn lead generation and marketing early – spend most of your day finding ways to generate more sales.” Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Sales fix almost everything – focus on generating leads every single day — Nathan Baws Creative marketing and consistent lead generation are the true lifelines of any small business — Nathan Baws If you're not actively growing your business, you're already falling behind — Nathan Baws      

For many investors, they start their journey by connecting with a real estate agent who doesn't match their values or understand their goals.  In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Andrew Rhatigan from Rhatigan Real Estate to go deep into the intersection of strategy and psychology and property investment, from navigating relocations and high-value deals to uncovering the mindset shifts that drive success in real estate. You'll Learn [04:21] Using Psychology to Figure out Investors' Motivations [09:07] The New Model of Selling: Empathy [13:16] The Property Management Industry in Ireland [21:09] Saving Investors 80 Hours Per Month and Retaining Value Quotables “Most people's end goal is not to have rental property. There's a reason why.” “If the investment vehicle isn't going to help them achieve their why or their purpose, then it's probably not a good idea.” “I think that's really the crux of actual, valuable, true selling. It's not about trying to force people or convince people to buy a product or a service or to get into something. It's about figuring out, do they even need what maybe I could offer them?” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Andrew Rhatigan (00:00) instead of just being sold something for the sake of transacting,   Jason Hull (00:00) And instead of just being sold something for the sake of transacting,   Andrew Rhatigan (00:03) they've been guided to something that's going to suit their risk tolerance, their life now, and also the future if they chose to rent it in time to come.   Jason Hull (00:03) they've been guided to something that's gonna suit their risk tolerance, their life now, and also the future if they chose to invest in the   All right, I am Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted, and cleaned up hundreds of businesses, helping them add doors, improve pricing, increase profit, simplify operations, and build and replace teams.   We are like bar rescue for property managers. In fact, we have cleaned up and rebranded over 300 businesses and we run the leading property management mastermind with more video testimonials and reviews than any other coach or consultant in the industry. At DoorGrow, we believe that good property managers can change the world and that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners   and their businesses, we want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. And today, my guest is Andrew Rhatigan Welcome, Andrew.   Andrew Rhatigan (01:24) Pleasure to be here, thanks for having us.   Jason Hull (01:26) It's good to have you. So Andrew, we're going to go deep into the intersection of strategy and psychology and property investment from navigating relocations and high value deals to uncovering the mindset shifts that drive success in real estate and business and learn how your innovative approach helps investors save over 80 hours a month and retain up to 10 % more value in their property transactions. All right, so   Hopefully that's got some people ears perked up and their attention peaked and they're interested. So Andrew, give us a little background on you and how you kind of got into business and entrepreneurism and started into real estate investing and all of this stuff.   Andrew Rhatigan (02:09) So firstly, great to be here. And even from your introduction, it made me want to get involved in what you're doing. So it was a fabulous insight into the value you drive for your clients and potential clientele. So essentially, I suppose I've always had an entrepreneurial spirit and by virtue of life's experience, I've gone from every different avenue. And I suppose the backdrop to my life was that my family are and were in property in a very variety of ways. My late father was a developer and I have other family members that are still in development to this day. And   I suppose as I grew up, I was always interested in people and sales, but I ran away a little bit from the property side of things to go forge my own path and explore what I felt, you know, my version of winning was. And I originally studied psychology because at the time I thought it would sound good at a dinner party. I'm happy to say that now at the age of 40, that at the age of 18, guess what? Mic drop. I had no idea what I wanted to do with the rest of my life. So I studied what I thought would sound good at a party.   Jason Hull (02:47) explore what I felt my version of winning was. And I originally studied psychology because at the time I thought it would sound good at a dinner party. I'm happy to say that now at the age of 40, that at the age of 18, guess what? Mic drop. I had no idea what I wanted to do with the rest of my life. So I studied what I thought would sound good at a   party.   Andrew Rhatigan (03:06) But how it benefited me was that I understood more about myself, my inner workings, my drivers. And as I grew, I had different businesses throughout my life, but it all centered around two things, sales and people. And I suppose that was built on a foundation of authenticity, trust, and really seeking to build relationships for the long term rather than transactions. And I was in property, been in property for the last 10 years. And when COVID hit, I saw an opportunity to build a business.   Jason Hull (03:07) But how it benefited me was that I understood more about myself, my inner workings, my drivers. And as I grew, I had different businesses throughout my life, but it all centered around two things, sales and people. And I thought that was built on a foundation of authenticity, trust, and really seeking to build relationships for the long term rather than transactions. And I was in property, been in property for the last 10 years. And when COVID hit, I saw an opportunity to build a business   based on my   Andrew Rhatigan (03:36) based on my personality   Jason Hull (03:37) personality type and a niche in the market that was booking the trend of generic real estate agency. So as opposed to simply transacting, charging a simple fee and of rowing in with the rest of the property agency around the world, I decided to create a consultative business that was client first. I advocate for clients and independent. And I suppose I add that layer of   Andrew Rhatigan (03:37) type and a niche in the market that was booking the trend of generic real estate agency. So as opposed to simply transacting, charging a simple fee and kind of rowing in with the rest of property agency around the world, I decided to create a consultative business that was client first. I advocate for clients. I'm independent. And I suppose I add that layer of   Almost sports management to it, you know, so a big part of what we do is we were a fixer for a lot of our clients that come to us with almost a plastic bag full of a jumbled mixture of receipts at account season. And they come to us with a problem or an idea, and then they ask us to fix it or find a solution. And essentially we've become that advisor or that advocate for people who are looking to either put their money to work or who are looking to source a property in Ireland as a base for an investment or for supporting family or themselves going forward.   Jason Hull (04:02) almost sports management to it. know, so a big part of what we do is we're a fixer for a lot of our clients that come to us with almost a plastic bag full of a jumbled mixture of receipts at account season. And they come to us with a problem or an idea and then they ask us to fix it or find a solution. And essentially we've become that advisor or that advocate for people who are looking to either put their money to work or who are looking to source a property in Ireland as a base for an investment or for supporting family or themselves going forward.   Well, let's get into the topic at hand then so how How have you sort of applied this psychology background that sounded cool at a party You know to you know what you're doing now with real estate investing   Andrew Rhatigan (04:46) I think the best way to describe it   is life. You'll often have that you have a different, let's say a room of people at a variety of age brackets and they all have a different view on the world by virtue of what they've experienced, the way they see the world now and obviously their disposition to what they want from life. So I suppose what we do when we're assessing a potential client is instead of me taking Jason's budget and just finding something for the sake of it, I front load the conversation by asking what is it Jason wants from life?   Jason Hull (04:58) I've decided.   So I suppose what we do...   of me taking Jason's budget and just finding something for the sake of it, I front load the conversation by asking what is it Jason wants from life?   Andrew Rhatigan (05:15) What is his appetite to risk? What does he think he wants in a property? And what would that mean if we were to work through that hypothetical? And I suppose what I found quite unique is the way we work with people is I'm quite challenging to what people want to do because I'm asking the question before they've had to buy it because   Jason Hull (05:15) What is his appetite to risk? What does he think he wants in a property? And what would that mean if we were to work through that hypothetical? And what I found quite unique is the way we work with people is I'm quite challenging what people want to do because I'm asking the question before they're fired. ⁓   Andrew Rhatigan (05:32) that advisory piece needs to come into play. So I'm quite like an parent. So if Jason said, let's say if we looked at it from a car point of view, I need a two door sports car that goes from zero to one hundred.   Jason Hull (05:33) advisory piece needs to commit to play. So I'm like a parent. So if Jason said, let's say if we looked at it from a cardboard view, I needed two doors sports card that goes from zero to   100, know, lickety split. I just wanted because I wanted. And I said, okay, but do you have, and I know each other before, do you have dogs? Do you like to play them out a lot? Do you have kids? Do you play golf? Right. asking those questions.   Andrew Rhatigan (05:43) You know, lickety split and I just wanted because I want it. And I say, okay, you know, do you have, and I know we chatted before it. Do you have dogs? Do you like to take them out a lot? Do you have kids? Do you play golf? Am I asking those questions?   We're then essentially creating a foundation where I've challenged someone before they've spent money at that level to really understand what their motivations are. So property, when we're working on it, it's probably 90 % mental and then 10 % execution.   Jason Hull (05:56) We're then essentially creating a foundation for our challenge, some before they spent money at that level to really understand what their motivations are. So property, what we're working on is probably 90 % mental and then 10 % execution.   Yeah, got it. So I love that you're kind of asking them what they want out of life first, because I mean, most people's end goal is not to have rental property. There's a reason why behind, you know,   these decisions and why they have these things. And if the investment vehicle isn't gonna help them achieve their why or their purpose, then it's probably not a good idea. So, cool. So this is kind of how you start with people.   Andrew Rhatigan (06:31) Yeah, people are paying for it right   now. Yeah.   Jason Hull (06:35) So then what do feel like would be the next step?   Andrew Rhatigan (06:38) So essentially when someone has either referred to us or reaches out to us through our various websites or offerings, a big part of what I try and understand is someone's potential profile. So I could have someone that's abroad and let's say they've had a windfall from maybe a bereavement or a financial award. There may be something in that where they maybe need an hour of my time so I can guide them through why they shouldn't be making an investment, especially in the Irish market, because it is quite contentious. Supply is a challenge.   Jason Hull (06:55) something   especially in the Irish market because it is quite contentious, supply is   a challenge. ⁓   Andrew Rhatigan (07:06) And when people are looking   at Ireland from an international stage, they probably don't understand the nuances of it. But a big part of what I lean into with people is I will often tell people no, because I'm coming from a place that I want to make them, I want them to go away from meeting us and having that conversation, knowing that we've given the best advice for what they want from life rather than a paint by numbers that everyone can do.   Jason Hull (07:09) they probably don't understand the nuances of it. But a big part of what I lean into with people is I will often tell people no, because I'm coming from a place that I want to make them, I want them to go away from meeting us and having that conversation knowing that we've given the best advice for what they want from life rather than a paint by numbers that everyone can   do. It's everyone's version. I go back to everyone, version of winning is different. And I originally got it from Gary Vaynerchuk about 10 years ago, which was   Andrew Rhatigan (07:29) because everyone's version, I go back to everyone's version of winning is different and I originally got it from Gary Vaynerchuk about 10 years ago, which was one   person wants to work a 30 hour work week, they want to play video games at night and take two holidays a year. Another person wants to have every door in an apartment block and they want to build a special purpose vehicle and build for the next three to five generations, let's say. What drives both of those is inherently different. There's only one Jeff Bezos for a reason.   Jason Hull (07:38) One person wants to work a 30 hour work week, they want to play video games at night and take two holidays a year. Another person wants to have every door in the apartment block and they want to build a special purpose vehicle and build for the next three to five generations, let's say. What drives both of those is inherently different. There's no jet-flazed off for a   reason. So when we're working with people or potentially working with people, we really want to understand what it is they want. So by asking key questions, we understand...   Andrew Rhatigan (07:58) So when we're working with people or potentially working with people, we really want to understand what it is they want. So by asking key questions, we understand   their background, their motivators, their appetite to risk their life cycle as well. Because if someone makes a lot of money, they maybe want to put it to work rather than leave it in a bank. But if someone is not equipped to have, I suppose, the wherewithal to understand when you're putting money into, into real estate, what the implications are, they maybe need someone to tell them not to do it.   Jason Hull (08:06) their background, their motivators, their appetite to risk, their life cycle as well, because if someone makes a lot of money, they maybe want to put it to work rather than leave it in the bank. But if someone is not equipped to have, I suppose, the wherewithal to understand when you're putting money into real estate, what the implications are, they maybe need someone to tell them not to   do it, to put the money somewhere safe and to take a percentage of it and maybe go into some sort of a fractional ownership scheme.   Andrew Rhatigan (08:26) to put the money somewhere safe and to take a percentage of it and maybe go into some sort of a fractional ownership scheme. So   someone who may be able to invest in a larger fund that they can weather the cost and they get a more nominal return in the long term. So I suppose a big part of how I look at it is giving people the advice they need. And then I also have a lot of people who are looking at Ireland now as a place to build a lifestyle. So we have a lot of people who are international looking at Ireland because of the lifestyle, the language and the location.   Jason Hull (08:32) So somebody may be able to invest in a larger fund that they could weather the cost and they get more normal return in long term. So I suppose a big part of how I look at it is giving people the advice they need. And then I also have a lot of people who are looking at Ireland now as a place to build a lifestyle. So we have a lot of people who are international looking at Ireland because of the lifestyle, the language and the location.   Andrew Rhatigan (08:56) So lifestyle because it's quite a relaxed setting, language because English is the first language   Jason Hull (08:56) So lifestyle because it's quite a relaxed selling language because English is the first language.   Andrew Rhatigan (09:01) and location being a jumping off point for the rest of Europe. So we see a lot of ⁓ entrepreneurs, expats, musicians, sports people who are looking at Ireland as a base even for themselves from a personal perspective as well.   Jason Hull (09:01) and location being a jumping-on point for the rest of Europe. So we see a lot of entrepreneurs, ec-pats, musicians, people who are looking at Ireland as a face, even from themselves from a personal perspective   as well. Yeah, I like it. Well, I love what you said about the sales process, that you're not trying to shove them or push them into a particular vehicle. You're trying to figure out what would be best for them. And I think that's really the crux of actual   valuable, true selling. It's not about trying to force people or convince people to buy a product or a service or to get into something. It's about figuring out, do they even need what maybe I could offer them? And if they do need it, do they want it from me? Instead of trying to push them. And I think there's been a huge shift I've noticed in the last, I guess since COVID, we're kind of in this post trust era.   Everybody got kind of burned by COVID because they realized, hey, we were kind of all duped and tricked to some degree. then we're like, especially in the States here in the U.S., we're figuring out, well, voting sort of been fake and food's been fake and everything politically we're lied to and medical stuff is all this stuff is coming out as fake. And right now it seems like now the stuff talked about on the news is the weather's fake. so.   We're like, we feel so manipulated and we feel like we've been lied to in so many ways that trust is at this all time low. The one thing that I've noticed that people trust though, is they trust themselves. And so I think that there's a new model of selling that's really come about as a result of this. If you're trying to be effective and that's being more empathetic, it's allowing them to figure out what they want and what they need rather than just pitching and pushing.   like the old school strategies that you've gotten from all these sales gurus and trainers that have existed for the last decade or two.   Andrew Rhatigan (10:51) Absolutely. I couldn't agree   more. And I think another side of it when you're in property or real estate is you are already a level below general viewpoints on selling because I was in the car business and in the car business, people are anxious. They're wondering if they're going to be sold something that doesn't suit. Are you telling them the truth? And I suppose some great lessons I learned from a wonderful book by Chris Voss called Never Split the Difference. I'm sure anyone in properties read it or listen to it is   Jason Hull (11:04) anxious.   I'm telling them the truth. And I suppose some great lessons I learned from a wonderful book by Chris Voss called Never Split the Difference. I hear anyone in properties register or listen to it.   Andrew Rhatigan (11:17) I really lean into all the fears that people have and I don't use them as a tool to sell them. I use them as a tool to say, look, I know what you're thinking. And, you know, a real estate agent is going to sell you any deal under the sun just to get a deal. So I suppose how I actually booked the trend of that,   Jason Hull (11:17) I really lean into all the fears that people have and I don't use them as a tool to sell them. I use them as a tool to say, look, I know what you're thinking. then, know, I read a sad agent just going to sell you any deal under the sun just to get a deal. So I suppose how I actually booked the trend of that.   Andrew Rhatigan (11:33) the way we price things and our fee is actually you pay us upfront. And the reason you do that is it turns the volume down on the opinions of others around you. rather than me doing a deal for a potentially high fee,   Jason Hull (11:34) the way we price things that our fee is actually you pay us upfront. And the reason you do that is it turns the volume down on the opinions of others around you. So rather than me doing a deal for a potentially high fee   and frantically searching for something to shoehorn you into, I understand what your needs are. We price the package up from day one. It's fixed and you either can pay it all upfront or pay it in monthly installments. But two things that does, it enables.   Andrew Rhatigan (11:45) and frantically searching for something to shoehorn you into. I understand what your needs are. We price a package from day one. It's fixed and you either can pay it all upfront or pay it in monthly installments. two things that does, it enables and empowers   me to say, look, Jason, we found you three deals. I actually don't like two of them because they don't make sense. One here is interesting, but I don't think it's for you just yet. There's no incentive for me not to put you into it. But by paying me upfront,   Jason Hull (12:01) Yeah   Andrew Rhatigan (12:13) you're paying me to tell you no. And I suppose I'm trying to really lean into that trust factor with people, which is trust me enough to pay me, but then you're going to benefit because I'm going to see you right rather than see you do a deal for the sake of closing a fee and a hope for moving on and you lose   my number. No interest. I prefer long-term relationships. And I would prefer, especially in this world now, I mean, if you gave me what 13 hours, I could be sitting in that cool room of yours talking to you. So the world is so small that   Jason Hull (12:29) No interest. prefer long-term relationships and I would prefer, especially in this world now, mean, if you gave me what, 13 hours, I could be sitting in that cool room of yours talking to the world is so small,   Andrew Rhatigan (12:42) build a relationship for the long term. And it means that it then lives beyond our interaction for other people to be referred to, to enjoy, to get some value from. And I love that. It just goes back to the old school way of building trust.   Jason Hull (12:43) but build a relationship for the long-term. And it means that it then lives beyond our interaction for other people to be referred to, to enjoy, to get some value from. And I love that. It just goes back to the old school way of building trust. Yeah, I love it. I think that's a unique model to have them pay you upfront.   then you said it turns down the volume around you. Yeah, because the challenge is a lot of people's first starting point, they will go to real estate agents, which they have a very strong incentive to get a commission out of any sort of investment or real estate deal. And they're usually not really well versed in giving you good investment advice anyway, and let alone having an incentive to do so. And so this is why a lot of   Smart investors will actually usually start by talking to a property manager first, like what properties, what areas are good to have, what sort of property would be a good investment, because they're actually living in it, you know, they're actually living with that property and managing it, making sure that it can cash flow and is effective. And they're doing this for lots of different properties in that market. And so finding a good property manager is a resource. With the stuff that you do over there in Ireland,   property manager's piece of the puzzle.   Andrew Rhatigan (13:59) Yes, so I think we're probably in the grand scheme of how Ireland works. We're probably about 15 to 20 years behind the states in a number of ways. So I suppose you're still going to have a mixture of localized property managers who are very, you know, it's a hobbyist, it's a lifestyle piece where they get, let's say up to maybe 80 to a hundred doors and they can manage it themselves with a certain level of admin, but it becomes more of a practical lifestyle piece for them. But I suppose the other side of it is   Jason Hull (14:25) I suppose the other side   of it is you can then suddenly become a busy fool and you're not able to continue building relationships with people. Servicing clients becomes a challenge. So we're seeing a layer of both technology and I suppose a need for those who want to support larger funds. you have a lot of the investment funds coming in from all over the world and they're looking at Ireland or they're working at Ireland as a good base to be able to buy or build.   Andrew Rhatigan (14:27) you can then suddenly become a busy fool and you're not able to continue building relationships with people. ⁓ Servicing clients becomes a challenge. So we are seeing a layer of both technology and I suppose a need for those who want to support larger funds. So you have a lot of the I-Res, know, the investment funds coming in from all over the world and they're looking at Ireland or they were looking at Ireland as a good base to be able to buy or build purpose-built   Jason Hull (14:52) purpose-built rental facilities. So when you look at Ireland   Andrew Rhatigan (14:52) rental facilities. So when you look at Ireland now,   Jason Hull (14:56) now, you are seeing a prominence of people seeing value in having that layered system of a service you can log an issue in, a ⁓ one-tier contact system where you don't have to forget that Mary looks after accounts, but she doesn't look after facilities, and John looks after X and not Y. And I think people are looking   Andrew Rhatigan (14:56) you are seeing a prominence of people seeing value in having that layered system of, know, a service you can log an issue with. I suppose a one tier contact system where you don't have to forget that Mary looks after accounts, but she doesn't look after facilities and John looks after X and not Y. And I think people are looking at that   as an opportunity to streamline a service for people. But I suppose to be honest with you as well, the challenge for us historically is   Jason Hull (15:17) to streamline the service for people. And I suppose to be honest with you as well, the challenge for us historically   is those who want property managed, understanding the value involved and having someone, like you said, who does it every day, knows exactly how to deal with people, who understand the nuances of it, and paying them to do so on an ongoing basis so they can outsource that whole process and that support going forward. Got it. All right, we're gonna have a quick word from our sponsor, which is Blanket. So Blanket,   Andrew Rhatigan (15:24) those who want property managed understanding the value involved in having someone like you said, who does it every day, who knows exactly how to deal with people, who understands the nuances of it and paying them to do so on an ongoing basis so they can outsource that thought process and that support going forward.   Jason Hull (15:47) is a property retention and growth platform that helps property managers stop losing doors and add more revenue and increase the number of properties they manage while your clients with a branded investor dashboard and an off-market marketplace, while your team gets all the tools they need to identify owners at risk of churning and powerful systems to help you add more doors. So check out Blanket, I think it's a really cool platform. So, all right, back to you, Andrew. So Andrew, what?   Do you feel like you would like the rest of the United States investment world and property managers to know about Ireland? Like what, what don't we know about it? Cause we're kind of in our bubble here in the unit US a lot of times. So.   Andrew Rhatigan (16:28) You know, I think it's   probably amazing when you look at the history of Ireland's role in the world. We're quite a new country in the grand scheme of the value we've driven internationally. And I suppose we've got obviously a very long standing historic and positive relationship with the states generally by virtue of, I suppose, our connections with the United States and that history that we have obviously going over there for a long time. But I suppose what's happening now in the last two decades is we have a lot of companies that have really shown their muster. We've had a lot of   Jason Hull (16:49) street.   But I suppose what's happening now in last two decades is we have a lot of companies that have really shown their muster. We've had a lot   of growth from an economic perspective and we have companies and people that are probably making the most money they've ever made and they're going to put it to work. I suppose another challenge or I see challenges as opportunities as well is the Irish market at the moment is in dire need of more supply and we have some stringent planning laws that are going through.   Andrew Rhatigan (16:58) growth from an economic perspective. And we have companies and people that are probably making the most money they've ever made and they're looking to put it to work. But I suppose another challenge or I see challenges as opportunities as well is the Irish market at the moment is in in dire need of more supply. And we have some stringent planning laws that are going through.   I suppose that they're going through the ringer at the moment because you have developers who want to build and they want to grow.   Jason Hull (17:20) I suppose that they're going through the ringer at the moment because you have to have developers who want to build and they want to   grow and they've been stymied by a system that it can be clunky and quite slow. But I suppose when I look at Ireland from the perspective of an international platform, it's very easy to overlook everything we have that we don't have extreme heat, don't have extreme...   Andrew Rhatigan (17:26) and they've been stymied by a system that it can be clunky and quite slow. But I suppose when I look at Ireland from the perspective of an international platform, it's very easy to overlook everything we have that we don't have extreme heat. We don't have extreme climate   events. I suppose when it comes to being central, a lot of companies have chosen Ireland because it's a good HQ for their employee base. You're going to get great talent, but you can also travel around Europe. But when people look at Ireland from an international point of view, we still have so much land.   Jason Hull (17:40) I think there   is scope in the future to take a longer term view as to what Ireland could become from a development point of view. I think internationally there's a lot of points we could take from   Andrew Rhatigan (17:55) that is undeveloped, that I think there is scope in the future to take a longer term view as to what Ireland could become from a development point of view. And I think internationally, there's a lot of points we could take from   clever use of building, repurposing commercial developments, repurposing commercial buildings into residential, and also taking a view to exponential growth of these large companies that will need somewhere to grow and adapt and obviously as the population grows.   Jason Hull (18:08) Clever use of building, repurposing commercial developments, repurposing commercial buildings into residential and also taking a view to exponential growth of these large companies that will need somewhere to grow and adapt and obviously if the population   grows. But I think the opportunity for international people is to take a view as to unique building practices, potentially the next iteration of life at let's say data centers. At the moment they're in flux in Ireland, but I also   Andrew Rhatigan (18:23) But I think the opportunity for international people is to take a view as to unique building practices, potentially the next iteration of the likes of let's say data centers. At the moment they're in flux in Ireland, but I also think that people   Jason Hull (18:38) think that people can sometimes be overwhelmed by the concept of the perceived challenges and not seek out the unique opportunities. It's often like many business people who set up in the recession would say that was the best time to set up because it gave them the most opportunity.   Andrew Rhatigan (18:38) can sometimes be overwhelmed by the concept of the perceived challenges and not seek out the unique opportunities. And it's often like many business people who set up in the recession would say that was the best time to set up because it gave them the most opportunity.   I think this unique position Ireland is in is we have all this space, we haven't used it, building is in flux, but I do think if someone came in with a long term view, there is great scope for growth, but it's just about taking an outside eye and having the patience and the determination to see it through.   Jason Hull (18:53) I think this unique position our own disease we have all this space we haven't used it building is in flux but I do think if someone came in with a long-term view there is great scope for growth but it's just about taking an outside eye and having the patience and the determination to see it through.   Okay, so maybe some listening will have that long-term vision. there's no extreme client, good talent, people speak English there, which is great for us Americans, right? Europe travel hub, there's plenty of undeveloped land, so there's investment opportunities and maybe some potential data centers being built there, stuff like this. So it sounds like there's a lot of good things that could be potentially happening in Ireland.   So this is a really dumb random question, but how do the Irish in Ireland view the state celebrating St. Patrick's Day and kiss me I'm Irish and drinking green beer and all that?   Andrew Rhatigan (19:48) Well, I can, I can only speak for myself and those I know. I suppose the, one of the things that's very profound as an Irish person is you can overlook everything we have when you're here all the time. So the exact example, let's say someone who lives in New York, Times Square is just there and they just assume it's, always going to be there. The, know, if you're in Paris, the Eiffel Tower, et cetera. When you think of the impact and the relationships Ireland has with so many countries, much like the States, it can actually   Jason Hull (20:14) it can   actually, it puts manners on you quite quickly when you take a good grant because you realise...   Andrew Rhatigan (20:14) It puts manners on you quite quickly when you take it for granted, because you realize that this large   country that isn't Ireland, that doesn't have to love us the way it does, or doesn't have to embrace it the way it does, I suppose, engineers a wonderful experience for people to appreciate all things Irish, whether that be the connection to Ireland, the appreciation of having been here on holidays. And I suppose one of the things that is amazing every year is seeing that, I suppose, collection of nations that come together for a day that   Jason Hull (20:19) that isn't Ireland, that doesn't have to lovus the way it does, or doesn't have to embrace it the way it does, really, I suppose, engineers a wonderful experience for people to appreciate all the things Irish, whether that be the connection to Ireland, the appreciation of having been here on holidays. And I suppose one of the things that is amazing every year is seeing that, I suppose, collection of nations that come together for   a day that oftentimes people might overlook in general terms by virtue of holidays. But I think probably what it stands for is more that   Andrew Rhatigan (20:42) Oftentimes people might overlook in general terms by virtue of holidays, but I think it's probably what it stands for is more that camaraderie   openness. You know, Ireland has changed a lot in the last number of years. ⁓ And I suppose there is like everything there's always going to be the cheesy factor of people who, you know, do the kiss me I'm Irish and whatever else. But I would rather people embrace what it is we are as a very small country and they appreciate that. Like that's that's a phenomenal thing to me. And the fact that it just continues to grow each year and it's still quite amazing.   Jason Hull (20:49) I mean it's a popular thing. We wear green just to celebrate your   country.   You know, really kind of. So, help me understand this idea of this innovative approach that's saving investors 80 hours a month and retaining 10 % or more value in their property transactions. So, explain this to   Andrew Rhatigan (21:32) So oftentimes in Ireland, just to give you a backdrop as to how real estate agency works here, we have a very small number of buying agents. So let's say we're one of only, I would say between three and five buying agents in the entirety of Ireland. There may be more that I'm not aware of, but ones that would be more prominent. And when you look at how people tend to view a real estate transaction, it tends to be very DIY. So people in a residential setting, it's not a standard practice to...   Jason Hull (21:54) So people in a residential setting, it's not a standard practice   to hire a buying agent and then the buying agent splits the fee with the selling agent. Oftentimes you'd have someone that meets, let's say us, and they could say, oh, I have to pay you upfront before you buy me a house. I could just do it myself, much like some partners. Right. when we're working with people and the structure we've put together is we want people, especially at the level we work with, you know, they're investors, they're C-suite executives, they're ex-paths, high net worth.   Andrew Rhatigan (21:58) hire a buying agent and then the buying agent splits the fee with the selling agent. Oftentimes you could have someone that meets, let's say us, and they could say, I have to pay you upfront before you buy me a house. I can just do it myself, much like someone deciding to paint the garden gate. So when we're working with people and the structure we've put together is we want people, especially at the level we work with, know, they're investors, they're C-suite executives, they're ex-paths, high net worth.   They're busy building their own lives and their own, ⁓ their own vision of what they want in a different area of life. So essentially by understanding what people want, we then set about and do everything else for them. So we're searching on the ground. We're sending them deals. We're putting together an overview of what life and business and property potential is like on the ground while they're living life. And the idea being that they don't have to spend time communicating with eight or nine different agents to understand an area.   Jason Hull (22:23) They're busy building their own lives and their own vision of what they want in a different area of life. So essentially by understanding what people want, we then set it out and do everything else for them. So we're searching on the ground, we're sending them deals, we're putting together an overview of what life and business and property potential is like on the ground or their living life. And the idea being that they don't have to spend time communicating with eight or nine different agents to understand an area.   Andrew Rhatigan (22:51) we are the one single point of contact. So when   Jason Hull (22:51) We are the one single point of contact.   Andrew Rhatigan (22:53) someone signs with us, part of the deal they have to agree to is, and the reason we do it is we become the one person, the one conduit that they can ask a question to. And much like you said with your St. Patrick's Day question, there's no such thing as a dumb question. So when you have one person that's advocating for you, you could say to me, Jason, let's say, I've heard that such and such is this big issue in this part of the country. You ask us the question and then we find you the answer rather than.   Jason Hull (22:53) So when someone signs with us, part of the deal they have to agree to is, and the reason we do it is, we become the one person, the one conduit, that they can ask a question to. And much like you said with your St. Patrick's Day question, there's no such thing as a dumb question. So we have one person that's advocating for you. You can say to me, Jason, let's say, I've heard that such and such is this big issue in this part of the country. You ask us the question and then we find you the answer, rather than   Andrew Rhatigan (23:19) you asking someone else who maybe doesn't understand your situation, doesn't   Jason Hull (23:19) you asking someone else who maybe doesn't understand your situation.   Andrew Rhatigan (23:22) care enough to do the due diligence that you require. And a big part of why we do that is it simplifies the process for people. It provides one simple channel of communication, but it also buffers them from the market itself. Because if I'm looking at different deals, I might have 10 or 15 clients at any given time. And the agents who see me, they know me, they see me coming.   Jason Hull (23:22) doesn't care enough to do the due diligence that you require. And a big part of why we do that is it simplifies the process for people. It provides one simple channel of communication, but it also buffers them from the market itself. Because if I'm looking at different deals, I might have 10 or 15 clients at any given time. And the agents who see me, they know me, they see me   coming, and they know that I'm acting on behalf of someone who, as Bonafides, owns in place.   Andrew Rhatigan (23:44) and they know that I'm acting on behalf of someone who has a bona fides funds in place.   And it means that you're not going to get marketed to, you're not going to have someone that goes around me to contact Jason to try and do a deal. But it also means that when you're working with us, you've paid us to do what matters most for you and not try and do and deal with any agents. So we don't split fees with agents. No one can incentivize me to make it interesting. And I suppose where that freedom is for other people. And I suppose the education for people internationally is   Jason Hull (23:50) And it means that you're not going to get marketed to, you're not going to have someone that goes around me to contact Jason to try and do a deal. But it also means that when you're working with us, you paid us to do what matters most for you and not try and do a deal with any agent. So we don't split fees with agents. No one can incentivize me to make it interesting. And I suppose where that freedom is for other people and I suppose the education for people internationally   is they're paying me like a consultant in a surgery in a doctor's suite that's advocating for them.   Andrew Rhatigan (24:13) They're paying me like a consultant in a surgery or in a doctor's suite that's advocating for them and   not what they can get along the way. who can incentive, you know, make me the best offer and I'll throw them your way. No interest. And then when it comes to savings, what we do is the Irish property market is also very nuanced. So we don't have, you know, seven day closings or escrow accounts that have a binding contract in the space of a couple of days. Ireland's sales process can be very protracted.   Jason Hull (24:20) and not what they can get along the way. who can incentive, know, make me the best offer and I'll throw them your way. No interest. And then when it comes to savings, what we do is the Irish property market is also very nuanced. So we don't have, you know, seven day closings or escrow accounts that have a binding contract in the space of a couple of days. Ireland's sales process can be very protracted.   Andrew Rhatigan (24:42) So when we're involved and we understand the nuances of a sale, we can save people time and money because the seller has different motivations. One   Jason Hull (24:42) So when we're involved and we understand the nuances of the sale, we can save people time and money because the seller has different motivations.   Andrew Rhatigan (24:49) person may need time, so they may want less money, but more time in a property. Another person may have financial commitments that they have to adhere to, and we might be able to put something together. Other people, could be a bereavement where they have to offload a part of their property portfolio for tax reasons or for personal reasons. So because we can understand and get to the crux of a sale background quite quickly,   Jason Hull (24:50) One person may need time, so they may want less money but more time on the property. Another person may have financial commitments that they have to adhere to and might be able to put something together. Other people it could be a bereavement where they have to offload a part of their property portfolio for tax reasons or personal reasons.   So because we can understand and get the crux of the sale background quite quickly,   Andrew Rhatigan (25:10) I can save people time by telling them there's no point engaging in this because it's an illegal battle. It's going to take time. Or I might say, look, they're asking X, but they'll take Y. They just want Christmas in the house until we take over the sale. And by understanding that you can find that sweet spot and capitalize and save them the money where it matters most.   Jason Hull (25:10) I can save people time by telling them there's no point engaging in this because it's an illegal battle. It's going to take time. Or I might say, look, they're asking X, but they'll take Y. They just want Christmas in the house until they take off the sale. And by understanding that, you can find that sweet spot and capitalize and save them the money where it matters most. Got it. Yeah. So you're this advocate that helps them kind of balance the negotiation between time.   money, all the needs of the buyer and the seller and make sure that this is working. You're advocating for them. You're advocating for them. So what else would you like to share before we wrap up? And then how can people connect with you if they're interested in maybe hearing more about investing in this in Ireland market?   Andrew Rhatigan (25:57) Yeah, so first and foremost,   suppose one of the challenges when you're coming from abroad is when you're not on the ground, it's very difficult to be heard. And I think oftentimes people will be SEO and Googled within an inch of their life, looking at properties or looking at areas that are sold as a particular dream to them via this lovely screen that's curated through carefully utilized marketing platforms. And I suppose when people, if they're looking from the States, one big thing I would say is an agent in Ireland, if you, if you   Jason Hull (26:15) that's curated through carefully utilized marketing platforms. Right. Because when people, they're looking from the States, one big thing I would say is an agent in Ireland, if you   request details from an ad, isn't going to tell you it's not going to suit your needs. They're just going to sell you what they have for sale. Yeah. But oftentimes, when I encourage anyone when they're assessing Ireland, even if you're only paying a small fee to understand whether this is a market that's going to suit your needs or not, it's important to reach out to someone. It doesn't have to be me.   Andrew Rhatigan (26:25) request details from an ad isn't going to tell you it's not going to suit your needs. They're just going to sell you what they have for sale. And oftentimes, when I encourage anyone when they're assessing Ireland, even if you're only paying a small fee to understand whether this is this is a market that's going to suit your needs or not, it's important to reach out to someone. It doesn't have to be me. That   will give you a practical on the ground look at what your money is going to do for you and if Ireland is going to suit. And a prime example would be today we had an American client   Jason Hull (26:45) that would give you a practical on the ground look at what your money is going to do for you and if Ireland is going to suit and a prime example would be today we had an American client   Andrew Rhatigan (26:54) very successful and they went through an ad to find a property in a certain part of Ireland that was absolutely not going to suit their needs. And it was a very high value property, all things considered. And by spending time with us, we showed them what they could have without skin in the game. And   Jason Hull (26:55) very successful and they went through an ad to find a property in a certain part of Ireland that was absolutely not going to suit their needs and was very high value property all considered and by spending time with us we showed them what they could have without getting the game   Andrew Rhatigan (27:10) we completely changed the narrative. So they would have been buying in a very industrial area. It would have been very imposing. They wouldn't have been getting what Ireland is all about. And then   Jason Hull (27:11) and we completely changed the narrative. So they would have been buying in a very industrial area. It would have been very imposing. They wouldn't have been getting what Ireland is all about. Wow.   Andrew Rhatigan (27:20) by showing them this and giving them the time they needed to kind of transition almost like, you know what, if you're up a mountain to acclimatize, we've now agreed them a property as of today that saved them 450,000 on their budget and has totally flipped the script on where they thought they wanted to buy. So instead of buying industrial, they're   Jason Hull (27:21) By showing them this and giving them the time they needed to kind of transition, almost like, you know what, if you're going up a mountain to acclimatise, we've now agreed them a property as of today that saved them 450,000 on their budget and is totally fit to script on where they thought they wanted to buy. So instead of buying industrial.   Andrew Rhatigan (27:39) buying by the ocean. And instead of buying something that's brand new, that looks great today, they're buying something that's got great pedigree. And instead of just being sold something for the sake of transacting,   Jason Hull (27:39) they're buying by the ocean and instead of buying something brand new that looks great today, they're buying something that's got great pedigree. And instead of just being sold something for the sake of transacting,   Andrew Rhatigan (27:48) they've been guided to something that's going to suit their risk tolerance, their life now, and also the future if they chose to rent it in time to come. So that's just a simple example of what we do regularly.   Jason Hull (27:49) they've been guided to something that's gonna suit their risk tolerance, their life now, and also the future if they chose to invest in the time to come. So that's just a simple example of what we do regularly. Nice, yeah. So instead of being manipulated by marketing, thinking you're buying some beautiful Irish property in Ireland,   and you end up in an industrial area with something shiny and new that maybe isn't going to really suit your needs, then it'd be better to have a conversation with somebody that's real solid boots on the ground that are going to take a look at things and help you figure out what's actually going to help you reach your goals. Exactly. And people tend to reach out to   Andrew Rhatigan (28:23) Exactly. And people tend to reach out to me through   either RRE.ie that's our website. And we also, I'm very active on LinkedIn. So anyone that wants to connect or ask questions or book a zoom or a virtual coffee is more than happy to do so. I suppose a big part of what I love about my business and it's, it's, suppose as an entrepreneur as well, as much like meeting people like you is I love interesting conversation and meeting people with dynamic outlooks and personalities. And that kind of layers in what I do in property. But first and foremost, I love meeting people as well.   Jason Hull (28:28) and we'll.   It's, I suppose it's.   Fantastic. What's ⁓   the website again?   Andrew Rhatigan (28:54) It's RRE.ie   so R if I'm putting an American twang on it, it would be RRE.ie.   Jason Hull (28:58) Yeah.   R R E dot I E.   Andrew Rhatigan (29:01) IE so Rhatigan real estate and the dot IE is the Irish   domain version of dot com.   Jason Hull (29:08) IE, okay,   got it, okay. It couldn't get IR, I guess, so.   Andrew Rhatigan (29:12) No, it   was IE. We also have Rhatiganrealestate.com, but RRE would be the original website that we had.   Jason Hull (29:16) Okay.   Got it. Okay. All right. Thank you. All right. Cool. Andrew, great having you on the show. Very interesting to hear what's going on across the pond, as they say, and appreciate you being here and sharing your insight and your wisdom with us. right. Cool. So for those of you that maybe felt stuck or stagnant in your property management business, reach out to us at doorgroot.com. We would love to see if we could help you out. You can also join our free   Andrew Rhatigan (29:32) Absolute pleasure, delighted to be here.   Jason Hull (29:45) Facebook community just for property management business owners at doorgrowclub.com. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.  

Asking for and getting a raise can make a significant difference in your financial plan for years to come. In this episode, Tim Ulbrich walks through a five-step playbook with practical tips and strategies to help you confidently ask for and get the raise you deserve. Episode Summary Asking for and getting a raise can make a massive difference in your financial plan, not just today, but for years and even decades to come. For many pharmacists, the thought of walking into their boss's office and asking for more money can feel as unpleasant as getting a cavity filled. It's uncomfortable, awkward, and full of “what ifs”: What if they say no? What if I ruin the relationship? What if they think I'm being greedy? The truth is, most people never get a big raise for one simple reason: they never ask. And that “ask” isn't just about adding dollars to your paycheck. It's about building confidence and advocating for the value you bring to your role. In this episode, YFP Co-Founder & CEO, Tim Ulbrich, PharmD, breaks down a five-step playbook with practical examples, real-world negotiation tips, and a few favorite strategies from Chris Voss's Never Split the Difference. Whether you're aiming for your first raise or looking to boost your income long term, this episode gives you the tools to confidently ask for and actually get the raise you deserve. Mentioned on the Show YFP YouTube Channel YFP 384: Beyond Salary: Negotiating Your Value in the Workplace Never Split the Difference by Chris Voss Your Financial Pharmacist  

In this episode of the Jake & Gino How-To Series, Gino Barbaro shares his top five books for multifamily real estate investing. Whether you're just starting your journey or scaling your portfolio, these timeless reads will give you the mindset, financial intelligence, and negotiation skills needed to succeed in real estate investing. From classics like Rich Dad Poor Dad to powerful guides like Never Split the Difference, this list will help you build wealth and achieve financial freedom through multifamily real estate. Real estate investing is 80% mindset and 20% mechanics, and these books prove it. Gino breaks down why The Richest Man in Babylon lays the foundation of wealth-building, how The Psychology of Money shapes your relationship with finances, and why Think and Grow Rich still influences today's top entrepreneurs. He also covers negotiation strategies from Chris Voss's Never Split the Difference, creative deal structures in Creative Cash, and market analysis insights from Dave Lindahl's Multifamily Millions. Each recommendation gives you the tools to overcome limiting beliefs, understand the rules of money, and master multifamily real estate. If your goal is to create passive income, scale your portfolio, and achieve long-term financial freedom, these book recommendations are your roadmap to success.Connect with Gino Barbaro: gino@jakeandgino.comLearn more at: https://www.wheelbarrowprofits.com We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

I am joined by ⁠Sean Lewis⁠, Director of Partnerships at Vicasso and the Serviceblazer User Group Leader for AMER.   We talk about his journey from customer support to sales to partnerships and everything in between. When he was selling, a Salesforce AE sent them a referral to a F100 company that really opened his eyes to the value of the partnership. Now Vicasso has two FTEs focused on partnerships to drive further top of the funnel growth. The partner team at Vicasso focuses on Salesforce AEs, SEs and leaders but has started to explore SI partnerships as well since Vicasso no longer provides SI work as part of their business as a pure ISV. Sean shares an incredibly valuable learning around focus when it comes to coselling with Salesforce.  One time they found that one Service Cloud RVP has 5x the number of existing accounts and were only in 5% of their total accounts. Hyperfocus means Sean and his team knows where they will provide value to them.If your app helps add value to Service Cloud users, the Serviceblazer community events might be worth your time to check out. Here is a link to ⁠join the serviceblazer slack community⁠.We talk a bit about Chris Voss' book called ⁠Never Split the Difference⁠, which is a sales classic everyone can get value out of. And Sean calls out ⁠Matt Kravitz⁠ as a great person to follow to learn about service cloud.And thanks again to ⁠Jon Schultz⁠ for the recommendation to have Sean on!This episode is brought to you by ⁠⁠⁠⁠⁠Invisory⁠⁠⁠⁠⁠. Invisory is designed to meet you where you are: in your cloud marketplace journey through a strong go-to-market strategy that helps drive prospect and co-sell opportunities with Salesforce, AWS, Microsoft, and Google.  v2

On this episode, I welcome Mr. Mike Viane, a certified business and executive coach, to the Customers First Boardroom. With an impressive 30-year career in the movie industry, including roles at major studios like Warner Bros, Mike brings invaluable insights into the intersection of business acumen and storytelling. Currently, he's the owner of Focal Point Coaching, where he helps a range of clients—from executives to entrepreneurs—navigate growth and organizational reinvention. Mike has learned to work with various personality types in high-pressure environments and how to facilitate better communication and understanding among teams. He emphasizes the importance of authenticity and vulnerability in leadership, especially when striving for a positive work culture and improved guest experiences. One of the most striking concepts we discuss is tactical empathy, as popularized by Chris Voss in his book "Never Split the Difference." Mike explains how replacing judgment with curiosity in business interactions can lead to deeper understanding and better resolutions. He illustrates this approach with a real-life example involving movie theatre managers successfully de-escalating a tense situation with an unhappy guest by applying empathetic communication strategies. We dive into actionable insights as well, particularly the idea of Difference-Making Actions (DMAs). Mike passionately advocates for intentionality in our daily routines, urging listeners to set specific, measurable actions that align with their goals rather than simply getting caught up in reactive tasks. He discusses the importance of making these DMAs a priority at the start of each day, highlighting that small, intentional actions can cumulatively lead to significant personal and professional growth over time. Wrapping up our conversation, we touch on the concept of the "marathon mindset"—a theme that Mike encountered at a recent coaching conference. He outlines the four P's: purpose, preparation, pace, and perseverance, emphasizing how breaking down overwhelming goals into manageable steps can foster sustained progress and mitigate feelings of uncertainty. As we close, Mike leaves us with his core message about the power of focusing on our DMAs to set ourselves up for success. He encourages listeners to take actionable steps daily that contribute to a positive workplace culture and customer experience.   Mike's Contact Information: Website: https://michaelviane.focalpointcoaching.com LinkedIn: @michael-viane-105700195/   Tacey's Contact Information: Website: taceyatkinson.com All Socials: @TaceyAtkinson   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!

Everything in life is a negotiation.And no one knows this better than Chris Voss, a former FBI hostage negotiator who led many high-risk cases.Chris is the CEO of the Black Swan Group and author of the national bestseller Never Split the Difference, where he weaves lessons from his 24-year career with the FBI into practical strategies that help people negotiate like professionals.In this episode of the Align Podcast, Chris Voss shares powerful tools for navigating high-stakes situations - from tense hostage standoffs to everyday conversations. He reveals the FBI's best techniques for labeling emotions, building trust quickly, and staying calm under pressure.Alongside shocking stories from his career, Chris offers practical strategies anyone can use to navigate conflict, influence others, and create genuine connection.OUR GUESTChris is a former Lead FBI Negotiator and dynamic speaker who debunks the biggest myths of negotiation. Chris engages all groups with captivating stories, insights, useful tips for business and everyday life, and interactive audience participation. Chris has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, Fox News, and Forbes. Chris's Keynotes are based on his book Never Split The Difference©.CHRIS VOSS

Rebuilding Us: Turning Conflict into Connection Podcast Summary: In this episode of the Human Intimacy Podcast, Dr. Kevin Skinner and MaryAnn Michaelis dive deep into the essential relationship cycle of rupture, repair, responsibility, and rebuilding. Drawing from their personal experiences and clinical work, they explore how every relationship inevitably encounters conflict—not because something is wrong, but because two different people are sharing life together. Dr. Skinner and MaryAnn emphasize that conflict is often not about the surface issue (like toothpaste or hair gel), but rather unmet expectations, unspoken needs, and internal narratives we build over time. Using real-life stories and examples, they explore how couples can move beyond blame and defensiveness by embracing self-awareness, honest communication, and compassion—for themselves and each other. The episode also introduces the powerful concept of the “we problem,” encouraging couples to see relational issues as shared challenges rather than individual failures. Through intentional communication, ownership of feelings, and regular expressions of gratitude, couples can strengthen their bond and build a relationship that thrives—even after betrayal or rupture. Whether you're newly married or have been together for decades, this episode is filled with practical wisdom and hopefor anyone who wants deeper, healthier, more resilient intimacy. Key Concepts Covered: Rupture is inevitable, but repair is a learned skill. What we fight about is often not the real issue—it's unmet expectations or a need to feel heard and valued. True intimacy requires vulnerability, humility, and responsibility. “I” statements are powerful tools for conflict resolution. Shifting from a “you vs. me” to a “we” mindset transforms how couples face challenges. Emotional honesty means recognizing your own triggers before projecting onto your partner. Gratitude and daily appreciation can reignite positive connection. Healing after betrayal demands both partners do their inner work while also working on the relationship. Recommended Resources Mentioned: Books: The Seven Principles for Making Marriage Work by Dr. John Gottman (Four Horsemen of the Apocalypse framework) Never Split the Difference by Chris Voss (Empathy in high-stakes communication) Facing the Shadow by Dr. Patrick Carnes (betrayal and relationship recovery) Courses & Tools: HumanIntimacy.com — Online course: How to Communicate When You Don't Know What to Say (Dr. Kevin Skinner) Reclaim: Healing from Betrayal and Rebuilding Your Life – Podcast and course Therapeutic Concepts Referenced: Gottman's Four Horsemen: Criticism, Contempt, Defensiveness, Stonewalling Positive and Negative Sentiment Override (Dr. John Gottman) “We problems” vs. individual blame Emotional regulation and co-regulation Self-awareness before communication Reflection Questions for Listeners: What's a recurring conflict in your relationship that might be about something deeper than the surface issue? How do you typically respond when you feel misunderstood—and what might a more self-aware response look like? What are three things your partner has done this week that you could show appreciation for?

Anamaria Ungureanu: The Tech Lead Who Nearly Destroyed the Team Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Anamaria describes a seven-member software team that initially seemed engaged but began self-destructing when a senior tech lead refused to embrace transparency and knowledge sharing principles.  The situation escalated when this key team member's four-day absence completely blocked the team's ability to deliver, creating a dangerous single point of failure. Through careful retrospective facilitation and strategic motivation techniques, including offering the specialist new learning opportunities while gradually transferring their legacy knowledge to teammates, Anamaria helped the team overcome knowledge silos and establish sustainable collaboration patterns. Featured Book of the Week: Never Split the Difference by Chris Voss Anamaria recommends “Never Split the Difference” by Chris Voss, a negotiation masterpiece because it taught her essential communication strategies for establishing trust and navigating tense situations. She emphasizes that negotiation is a critical Scrum Master skill, and Voss's techniques help build rapport with stakeholders while managing difficult conversations that arise during team transformations and organizational change initiatives. Self-reflection Question: What knowledge silos exist in your teams, and how might you motivate specialists to share their expertise while providing them with new growth opportunities? [The Scrum Master Toolbox Podcast Recommends]

Maintaining full-scope skills in busy group practice takes more than just surgical expertise; it takes teamwork, vision, and smart systems. In this episode, Dr. Samir Singh and Dr. Alexander Faigen share how they've built a thriving oral and maxillofacial surgery group practice while continuing to perform full-scope procedures. They talk about their career paths, daily workflows, and their collaborative culture. We explore how they've grown their orthognathic surgery caseload, how they coordinate treatments, and run their operating rooms. They also touch on full-mouth rehab cases and the planning that goes into them. As usual, we end with some rapid-fire questions and hear final thoughts from our guests. Whether you're building a group practice or refining your current one, this episode is for you!Key Points From This Episode:Welcoming today's guests, Dr. Samir Singh and Dr. Alexander Faigen. A brief history of our guests' career, their practice, and what their days look like. How they have managed to maintain their full-scope skills in their busy careers. Their relationships with their associates and the incredible camaraderie in the practice. How they've managed to build their orthognathic surgery caseload. Planning and coordinating their treatments and how their operating rooms are run. What their cases look like in the realm of full-mouth rehabilitation. Our guests answer some rapid-fire questions. Links Mentioned in Today's Episode:Dr. Samir Singh on LinkedIn — https://www.linkedin.com/in/samir-singh-dmd-facs-b762b568/ Dr. Samir Singh Email — ssingh@nposa.comDr. Samir Singh on Instagram — https://www.instagram.com/ssingh_dmd_facs/ Dr. Alexander Faigen on LinkedIn — https://www.linkedin.com/in/alexander-faigen-dmd-81647a61/ Dr. Alexander Faigen Email — afaigen@nposa.comDr. Alexander Faigen on Instagram — https://www.instagram.com/pghoms/ North Pittsburgh Oral Surgery — https://www.northpittsburghoralsurgery.com/ North Pittsburgh Oral Surgery on Instagram — https://www.instagram.com/northpittsburghoralsurgery/ North Pittsburgh Oral Surgery on Facebook — https://www.facebook.com/northpittsburghoralsurgery/ Never Split the Difference — https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/Dr. Grant Stucki Email — grantstucki@gmail.comDr. Grant Stucki Phone — 720-441-6059

Join real estate coaches Michael and Stevie Fanning as they tackle the challenging conversations defining success in today's shifted market. Learn proven frameworks to navigate hesitant buyers, low offer standoffs, and seller expectations with confidence.[0:00-3:00] Market Reality CheckCurrent market data: 28% homes sell above asking (vs 53% at peak)Inventory above 1M listings, 51+ days on market7% spread between asking and sales price[3:00-12:00] Scenario 1: Hesitant Buyers - From Paralysis to Permission40% of buyers currently on pauseFramework: Redirect from market timing to life timingKey phrase: "What would need to happen for you to feel confident?"Validation before redirection technique[12:00-22:00] Scenario 2: Low Offer Standoff - Protecting Your SellerCase study: $2.1M listing, $1.9M offer scenarioTactical empathy approach from "Never Split the Difference"Risk/reward framework for decision makingProfessional positioning over people-pleasing[22:00-32:00] Scenario 3: Setting Expectations from Day OneMarket education before property evaluationCMA as credibility builder, not just dataHandling "another agent promised more" objectionsRole-play demonstration of pricing conversations[32:00-37:00] Communication Toolkit & Action ItemsFour core strategies: tactical empathy, calibrated questions, data positioning, permission-based selling30-day challenge for skill development✅ Validate emotions before presenting data - acknowledge feelings first✅ Ask calibrated questions - make clients think rather than leading them✅ Let data be the messenger - position market as decision driver✅ Focus on life timing vs market timing with buyers✅ Use risk/reward framework for seller conversations✅ Build credibility through performance metrics not promises"I can hear the [emotion] in your voice, and it sounds like you feel...""What would need to be true for you to feel confident moving forward?""The market is telling us a story right now...""My commitment isn't to promise the highest price—it's to help you get the best results""Never Split the Difference" by Chris VossWindermere's Present tools (First Offers, Pricing Pond)Weekly Path Call (Thursdays 10:10 AM PST)Windermere Coaching servicesContact: fanning@windermere.com for coaching or podcast ideasRemember: Every difficult conversation is an opportunity to demonstrate your value as a trusted advisor.

AI strategist Adam Gillespie reveals how real estate pros can clone themselves using ChatGPT, automate their marketing, and save time. Learn how agents can dominate with tools like Notebook LM, Gamma App, and prompt mastery.See Full Article(00:00) - Introduction to The REI Agent Podcast(00:06) - Meet Erica and Mattias: Real Estate Meets Holistic Living(00:14) - Erica's Recovery Update and Juggling Family Life(01:05) - Introducing Adam Gillespie: AI Coach and Award Winner(01:44) - Adam's Origin Story: From MySpace Music Hacks to Real Estate(03:25) - The AI Awakening: How ChatGPT Changed Adam's Life(05:08) - Metal Bands, Bots, and Band Breakups: The Unexpected Path to Real Estate(06:34) - AI in Real Estate: From Appraisal Disputes to Legal Email Wins(08:57) - Music Meets Tech: How Mattias Uses AI for Pedals and Emails(10:34) - Creating an AI Clone: The Power of Personalized Automation(12:11) - Scaling Content and SEO with ChatGPT 4.5(13:46) - Notebook LM: The Google Tool That Might Beat ChatGPT(16:50) - Preparing for the Agentic Workflow Future(18:02) - Try It Daily: Making AI Part of Your Life(19:45) - Using AI for Politics, Projects, and Productivity(21:04) - Phone AI and Chatbots: What Works and What's Dead(23:15) - AI-Powered Presentations and Listing Strategies(26:29) - Building Trust with AI: Transparency and Client Excitement(28:20) - Scaling Content Creation with Voice Mode and AI Scripts(30:05) - Using ChatGPT as a Roleplay Coach(32:06) - CRM Automation and AI Drip Campaign Mastery(34:08) - Custom Campaigns Based on DISC Personality Types(35:48) - Final Thoughts: Adam's Mission to Clone You for AI Success(36:36) - Must-Read Books: Buy Back Your Time and Never Split the Difference(37:14) - Where to Find Adam Gillespie OnlineContact Adam GillespieApex Elite AI™adamg303.comLinktreeGo to reiagent.com for more fascinating content to help you reach your holistic success!

Show notes (TRUMP The Art of The Deal detailed book summary) / Free Full Audiobook / PDF & Infographic / IN THIS EPISODE: Trump's The Art of the Deal offers a strategic blueprint for business success by combining bold thinking, calculated risk management, and a game-like approach to professional challenges. TOPICS: negotiation, entrepreneurship, real estate, Risk management, Marketing, business, Trump, deal-making KEY FIGURES: Apple, Elon Musk, Donald Trump, Amazon, Rich Dad Poor Dad, Robert Greene, The 48 Laws of Power, Think and Grow Rich, Chris Voss, The Art of the Deal, Robert Kiyosaki, Never Split the Difference, Roger Fisher, Getting to Yes, Napoleon Hill, Queens, Brooklyn, Atlantic City, Fred Trump, Manhattan, Tony Schwartz, Trump Tower, Grand Central Station, Baron Hilton, Fifth Avenue, Wharton School, Harvard, Grand Hyatt Hotel SUMMARY: Donald Trump's book 'The Art of the Deal' offers 11 strategic principles for successful business negotiations and deal-making. The book, written when Trump was 41, draws from his experiences transforming Manhattan's real estate landscape through projects like Trump Tower and the Grand Hyatt Hotel renovation. Trump emphasizes thinking big, managing risk, and understanding human psychology as key elements of successful deal-making. The Art of The Deal's core strategies include maintaining flexibility in negotiations, gathering direct market intelligence, strategically using media attention, and protecting downside risks while preserving upside potential. Trump advocates for an approach that involves working on multiple deals simultaneously, understanding what motivates people, and never appearing desperate during negotiations. He also stresses the importance of delivering genuine value and maintaining long-term relationships with partners and clients. Beyond practical business advice, Trump presents a philosophical approach to deal-making that views business as an engaging game rather than merely a means of making money in The Art of The Deal. He encourages entrepreneurs to enjoy the process of solving complex problems, maintaining creative energy, and focusing on challenges that others cannot solve. The book ultimately suggests that successful dealmakers combine ambitious thinking with careful risk management, psychological insight, and a commitment to consistently delivering value. KEY QUOTES: • "If you're going to think anyway, you might as well think big." - Donald Trump • "Money was never [my] big motivation except as a way to keep score. The real excitement is playing the game." - Donald Trump • "Protect the downside and the upside will take care of itself." - Donald Trump • "Be good to people who are good to you, but fight back hard when people treat you badly or unfairly." - Donald Trump • "You can create excitement and use promotion effectively, but if you don't deliver the goods, people will eventually catch on." - Donald Trump KEY TAKEAWAYS: • Think big and aim for ambitious goals: Setting larger objectives requires similar effort to small goals but can yield significantly better results and attract more attention • Protect against downside risks while maintaining unlimited upside potential: Smart deal-making involves structuring arrangements that limit potential losses while preserving opportunities for significant gains • Create strategic leverage by maintaining multiple options and avoiding appearing desperate in negotiations: Having alternative opportunities gives you more negotiating power and psychological advantage • Gather market intelligence through direct human interactions rather than relying solely on traditional market research: Personal conversations can reveal nuanced insights about customer preferences and market dynamics • Deliver genuine value consistently: Long-term success depends on actually fulfilling promises and providing real quality, not just creating marketing hype... (Continue here: ⁠Show notes) Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you convinced you know how to build trust and close deals—or could everything you've learned about sales and negotiation be… wrong?  Today's episode of Life After Corporate, is a “Fan Favorite”. Host Deb Boulanger sits down with world-renowned negotiation expert and author of "Never Split the Difference," Chris Voss. What if the secret to sales success isn't pitching or persuading, but mastering the art of emotional intelligence—and knowing exactly what's going on inside your prospect's mind? Chris shares gripping stories from his days as an FBI hostage negotiator and brings actionable advice straight to new entrepreneurs ready to leave their corporate comfort zone.  Are you ready to ditch awkward scripts and create sales conversations that convert with confidence?   Connect with Deb Boulanger To Watch the Show, click HERE For Full Notes, Go to LifeAfterCorporate.com/podcast Connect with Deb on LinkedIn, Instagram, and the private Facebook Group!  Read More about Life After Corporate HERE     Connect with Chris Voss Website: https://www.blackswanltd.com/ Facebook: https://www.facebook.com/ChrisVossNegotiation Instagram: @thefbinegotiator YouTube:  NegotiationMastery - YouTube X (formally Twitter): @fbinegotiator   Masterclass: Chris Voss Teaches The Art of Negotiation (masterclass.com)   Book: Never Split the Difference (Audio) Amazon.com: Never Split the Difference: Negotiating as if Your Life Depended on It (Audible Audio Edition): Chris Voss, Michael Kramer, HarperAudio: Audible Books & Originals   Book: Never Split the Difference (Hard Cover) Never Split the Difference: Negotiating As If Your Life Depended On It: Voss, Chris, Raz, Tahl: 9780062407801: Amazon.com: Books   More Episodes To Enjoy! Go to: LifeAfterCorporate.com/podcast 220.  The #1 Legal Mistake New Entrepreneurs Make — And How to Avoid It" - with Latrice Smith, Esq. 219. Are We Doing Facebook Groups Wrong? Key Lessons on Growing Your Business with Facebook with Tracy Beavers 218.  Attention Alchemy: How to Build a Business That Books Itself   Tweetable Quotes: “What makes people buy from you is your knowledge of what they're facing, which is not your value proposition.”... Chris Voss. “Getting a ‘that's right' out of somebody bonds them to me, makes them more honest and makes them less demanding, which is kind of what every salesperson wants to move the deal forward.”...Chris Voss.   SUBSCRIBE & LEAVE A FIVE-STAR REVIEW and share this podcast to other growing entrepreneurs!  Get weekly tips on how to create more money and meaning doing work you love, and be one of the many growing entrepreneurs in our community. CLICK HERE to join our private Facebook Group!

In yet another insightful episode of the Open Your Eyes podcast, McKay traces the transformative power of knowledge, from the darkness of the 14th century to the modern bookshelf. By exploring key lessons from history and foundational books, he demonstrates how acquiring knowledge remains the ultimate tool for personal growth, effective leadership, and a more fulfilling life.Drawing a stark contrast between a pre-literate world of disease and ignorance and the revolutions that followed, our host credits Johannes Gutenberg's printing press with changing the world. He then distills potent, actionable wisdom from a number of influential books, including practical tactics on negotiation from Never Split the Difference, persuasion from Influence, and marketing from Contagious. The episode also highlights the power of perseverance over talent as detailed in Grit and the necessity of emotional focus in leadership from Daniel Goleman's work, ultimately encouraging listeners to see reading not as a pastime, but as a direct path to empowerment.Main Themes:Knowledge is the ultimate form of power.The spread of information, via the printing press, ended an era of ignorance and sparked global progress.Reading is a direct path to personal and professional growth.Effective negotiation is a process of discovery, not a battle.Understanding human psychology (reciprocity, social proof, providing reasons) is key to influence.Grit and perseverance are often more important than innate talent.Emotional intelligence allows leaders to focus on what truly matters.Marketing should be a generous act of helping others.Top 10 Quotes:"Knowledge has the power to change people, cultures, homes, families, and businesses.""Today a reader, tomorrow a leader.""Negotiation is not an act of battle; it's a process of discovery.""People simply like to have reasons for what they do.""Marketing is the generous act of helping others, not selling others.""When we care, we share.""Grit mattered more than intelligence, leadership, or physical fitness.""Leaders with high emotional intelligence... can suspend emotions or reactions on things that don't matter most.""What kept the population in such poor conditions was the lack of knowledge.""At the foundation of our behavior and beliefs really is the way we see the world and ourselves in it."Show Links:Open Your Eyes with McKay Christensen

About the Guest(s):Charmaine Thaner is a seasoned educator and advocate with over 30 years of experience, who has dedicated her career to supporting families and children with special needs. As a mother to a son with Down syndrome, she blends personal experience with professional expertise to guide parents through the complexities of the Individualized Education Program (IEP) process. Thaner is the founder of the Connecting for Change group, where she coaches parents and offers innovative tools and techniques to empower them in educational advocacy, focusing on creating inclusive environments where every child feels valued and supported.Episode Summary:In this episode of the Think Inclusive Podcast, host Tim Villegas converses with Charmaine Thaner about the intersection of artificial intelligence and inclusive education advocacy. Villegas kicks off the episode with an intriguing twist — using an AI-generated version of his voice to introduce the topic and set the stage for a discussion on how AI can be leveraged as a tool for empowerment in educational advocacy.Thaner shares her journey into using AI tools like ChatGPT, describing how they have revolutionized her approach to helping parents navigate the IEP process. By integrating AI in drafting emails, summarizing meetings, and even crafting legislative communications, Thaner highlights the potential these tools hold for reducing stress and enhancing clarity for parents and educators alike. She discusses the nuanced art of crafting effective prompts and custom GPTs tailored to individual advocacy goals, and how Chris Voss's negotiation techniques inspire more engaging conversations in educational settings. Throughout the episode, Tanner emphasizes the importance of maintaining authentic human connections in advocacy work, even as AI tools enhance efficiency and precision.Complete show notes and transcript: (coming soon)Key Takeaways:-AI in Advocacy: Charmaine Thaner discusses how AI tools like ChatGPT can support parents in writing effective advocacy emails, summarizing meetings, and preparing for educational presentations.-Customized AI Solutions: Thaner introduces the concept of custom GPTs, tailored AI solutions that reflect personal advocacy goals and values, proving invaluable for individualized support.-Negotiation Techniques: Inspired by Chris Voss, Thaner utilizes negotiation strategies to craft more productive and empathetic communications with educators.-AI Beyond Emails: The use of AI extends to legislative advocacy, assisting parents in developing personalized messages to policymakers.-Human Connection: Despite AI's capabilities, Thaner stresses that authentic human interaction remains vital in advocacy efforts.Resources:Find Charmaine here: https://iep.today/CharmaineChris Voss's book: Never Split the Difference: https://amzn.to/4knHSx3AI tools mentioned: ChatGPT, Claude, Poe, and Descript Hosted on Acast. See acast.com/privacy for more information.

This week we talk about negotiations and how they are like teaching. Things that bring us joy this week: Never Split the Difference: Negotiating as if Your Life Depended on It (https://www.goodreads.com/book/show/123857637) by Chris Voss and Tahl Raz Grilling Intro/Outro Music: Notice of Eviction by Legally Blind (https://freemusicarchive.org/music/Legally_Blind)

Special Guest Host Cale Clarke explores the sudden clash between Elon Musk and Donald Trump through the lens of FBI negotiator Chris Voss’s “Never Split the Difference,” shifting focus from political standoffs to the personality dynamics fueling such breakdowns. He weaves in real-world applications, from business deals to family dinners, examining why understanding assertives, analysts, and accommodators determines outcomes in conversations big and small. Even a teenager calling in for job interview advice gets the negotiation gold. Cale talks about the recent falling out between President Trump and Elon Musk (01:35) Three Negotiator Types: https://info.blackswanltd.com/hubfs/Content/3%20Types%20of%20Negotiators.pdf (17:07) Dylan (15-years-old) - I am doing a mock interview soon for a summer internship. Is there a chance this book would help me with that? (44:08)

What if the most intense, life-or-death negotiations in the world held the key to unlocking your everyday success? This episode, prepare to have your mind blown. We're joined by Chris Voss, the former lead international kidnapping negotiator for the FBI and author of the groundbreaking book, Never Split the Difference. Chris takes us deep into his extraordinary journey, from his roots in Iowa to the high-stakes world of hostage negotiation, and how he now empowers professionals like you to achieve more. Get ready to transform the way you approach every conversation, because this isn't just about negotiating a deal – it's about mastering human connection.Check out the full series of "Career Sessions, Career Lessons" podcasts here or visit pathwise.io/podcast/. A full written transcript of this episode is also available at https://pathwise.io/podcasts/chris-voss/.Become a PathWise member today! Join at https://pathwise.io/join-now/

In this episode, we revisit a powerful conversation with Chris Voss, former FBI lead hostage negotiator and bestselling author of Never Split the Difference.In this insightful discussion with Jake and Damian, Chris shares his unique approach to communication, showing how the skills he used in life-or-death negotiations can transform the way we handle everyday conversations. From business meetings to family dynamics, Chris explains why listening more and speaking less can lead to better outcomes in every area of life.Listen in as Chris delivers practical, transformative strategies to help you navigate pressure, connect with others, and negotiate like your life depends on it.

Send us a textFor many, getting into a leadership position is the first step of having ‘made it', with the goal of becoming a leader as a career goal. But what happens when you've gotten to this point?  Where do you go next?  How can you maximize your moment?In this episode, you'll hear from Tami Reiss, a Product Leader Coach, who will offer advice for emerging leaders to make the most of their first leadership role. Tami will also talk about how emerging leaders can realize their long-term goals, ensuring the journey is the one we want to take.Tami's Episode Links:1. LinkedIn: Connect on LinkedIn2. Website: tamireiss.comTami's Recommended Book/Movie/Podcast List:Movies:1. A Bug's Life2. Good Will Hunting3. Forest GumpPodcasts:1. This is Product Management2. Rocketship.fm3. Freakonomics RadioBooks:1. Inspired + Empowered by Marty Cagan2. Never Split the Difference by Chris Voss3. The Night Circus by Erin MorgensternSupport the showTrench Leadership: A Podcast From the Front is humbled to have been named #5 in the Top 20 for Best Canadian Leadership-themed podcasts for 2025. Connect to Trench Leadership:YouTube: https://www.youtube.com/channel/UCYnaqOp1UvqTJhATzcizowATrench Leadership Website: www.trenchleadership.caLinkedIn: https://www.linkedin.com/company/trench-leadership-a-podcast-from-the-front/?viewAsMember=trueAre you looking for a podcast editor/producer? Do you enjoy the quality of the show? The editor of Trench Leadership, Jennifer Lee, is taking new clients. Reach out at https://www.itsalegitbusiness.com. Reviews are the best way for the show to know what is working, what needs improvement, and what to talk about in the future. If you have a topic that you're passionate to hear more about, feel free to reach out at simonk@trenchleadership.ca to connect and share your ideas.

In this episode, Carter sits down with legendary FBI hostage negotiator and the author of Never Split the Difference, Chris Voss to unpack the art of negotiation. From tactical empathy to the power of “no,” learn proven strategies you can use in every deal. Don't miss this masterclass—tune in now and level up your negotiation game In this episode, you'll learn: What is Tactical Empathy. How to Mirror and why it is important. Why “no” is an opportunity. The importance of a Black Swan in negotiation. How much money real estate executives leave on the table because of inadequate negotiating skills. Show Notes Black Swan Group Never Split the Difference Book Recommended Books Antifragile The Black Swan  Plus: Whenever you're ready here are 4 ways Launch can help you with your project: Prepare a Special Tax District Bond Analysis for your Project – If you have a projects in AZ, CA, CO, ID, NC, NM, SC, TX, UT, WA contact  Carter Froelich (ADD MY EMAIL LINK) and have Launch prepare an initial bond analysis for your project. Add Favorable Financing Language to Annexation and/or Development Agreements – Create certainty and flexibility related to your project's infrastructure financing by having Launch professionals prepare handcrafted favorable financing language for inclusion in your Annexation and/or Development Agreement. Perform The RED Analysis™ on your Project – We have developed a unique process at Launch called The RED Analysis™ in which we perform a diagnostic review of your project to determine possible ways to Reduce, Eliminate and Defer infrastructure construction costs in order to enhance project returns. Track Your Reimbursable Costs Utilizing The Launch Reimbursement System™ (“LRS”) – Never lose track of your district eligible reimbursable costs and have Launch manage your district's costs reimbursement tracking, preparation of electronic reimbursement submittal packages and processing of your reimbursement requests with the district, jurisdiction and/or agency. Complimentary Offers for Land to Lots™ ListenersComplimentary Land to Lots book: https://www.launch-mpc.com/offer Complimentary Bond Sizing Analysis:  https://form.jotform.com/231376408765160 Get all the shownotes here Learn more about Launch Development Finance Advisors Connect with Carter Froelich Connect With Launch Development Finance Advisors Carter Froelich – 480-828-9555 / carter@launch-dfa.com Carter Froelich hosts the Land to Lots™ podcast powered by Launch Development Finance Advisors. Carter shares how he and his team help their clients finance infrastructure, reduce costs, and mitigate risks all with the goal of enhancing project profitability.

This week we talk about how to work with teachers who may not want to change in the way that you want them to change. Things that bring us joy this week: Thunderbolts* (https://www.imdb.com/title/tt20969586/) Never Split the Difference:: Negotiating as if Your Life Depended on It (https://www.goodreads.com/book/show/123857637) by Chris Voss Intro/Outro Music: Notice of Eviction by Legally Blind (https://freemusicarchive.org/music/Legally_Blind)

Join Jack Chambers-Ward for a conversation with Greg Finn, co-founder of Cypress North and co-host of ⁨the fantastic Marketing O-Clock and It's New podcasts.The lads discuss what the next five years will look like for PPC Google Ads, SEO, and digital marketing. Greg shares insights on the evolving landscape of AI in search, the growing integration of ads, and the importance of adapting to new trends and technologies. Jack and Greg also discuss how digital marketers should break out of niche silos and pay attention to the broader changes in the industry.We also learn how much Greg loves revenge.Spoiler: It's a lot.Links to follow Greg:

In this episode of Who You Work With Matters, we sit down with Gary Mawson, a seasoned real estate broker, investor, and founder of Jersey Property Group Realty.With over 20 years of experience navigating every kind of market cycle, Gary shares how he’s built a thriving brokerage that does more than sell homes—it helps agents build wealth, master market shifts, and create long-term financial freedom.We cover:Why real estate agents need to think beyond commissionsHow Gary turned lead generation into a scalable recruiting modelThe power of agent mentorship and building a values-driven cultureNegotiation insights inspired by Never Split the DifferenceHis outlook on today's low-inventory market and what's nextWhether you're an agent, broker, investor, or just love real estate, this episode is packed with lessons on leadership, growth, and the kind of mindset that turns careers into legacies.

This episode offers a practical roadmap for leaders aiming to integrate AI while enhancing judgment, collaboration, and decision-making in construction! Luca Dellanna, a management advisor and bestselling author, discusses the real-world applications of artificial intelligence (AI) in the construction industry. Luca emphasizes how AI can streamline operations by reducing errors, minimizing rework, and improving planning efficiency. The discussion explores using general-purpose AI tools like ChatGPT, with Luca advocating their accessibility and value for key personnel involved in project planning and proposal development. Furthermore, Luca delves into AI's role in enhancing clarity, acting as a "sounding board" for ideas, and helping with pre-mortem analysis to anticipate project failures. Luca shares strategies for crafting effective AI prompts, drawing parallels between prompt engineering and team delegation. He also tackles privacy concerns and advises trusting reputable vendors and anonymizing sensitive data. The conversation rounds out with insights on using AI for negotiation prep, meeting summaries, and internal documentation, stressing the importance of human oversight. Looking ahead, Luca underscores the need for companies to future-proof their workforce by developing AI literacy and sharing best practices.    HIGHLIGHTS [02:07] Integrating AI in Construction [04:56] Identifying Key Areas for AI Integration [06:42] Creating Effective AI Prompts  [12:15] Addressing Privacy Concerns with AI  [14:04] Using AI for Pre-Mortem Analysis  [16:52] AI's Role in Replacing Workers vs. Improving Judgment  [23:25] Future-Proofing Workforce with AI Skills  [25:45] AI in Negotiation and Meeting Summaries   KEY TAKEAWAYS Leverage tools like ChatGPT to reduce blind spots and improve clarity in job planning and bid writing. Write detailed prompts with clear goals and success metrics to get more useful AI responses. Ask AI to simulate project failures and identify risks before starting. Use AI to draft meeting notes, then review for accuracy and add key details. Teach staff to prompt effectively and share AI best practices across your company to future-proof your workforce.   RESOURCES: Connect with Luca Dellanna: Luca on X: @DellAnnaLuca LinkedIn: linkedin.com/in/dellannaluca/ Website: luca-dellanna.com/   Mentioned in the episode: The simpler way to get your team to use AI: luca-dellanna.com/posts/ai-faster-adoption Never Split the Difference: amazon.com/Never-Split-Difference-Negotiating-Depended   Restaurant Recommendation: http://lnx.plinetajarin.it/   Resources to Help You Win in Construction

Christian Osgood is a real estate investor, educator, and host of the Multifamily Strategy podcast and YouTube channel. After starting his career in sales and acquiring a few rentals using the Dave Ramsey method, he made a strategic leap into multifamily through creative financing. Today, Christian owns over 300 units, operates a property management company, and helps others achieve financial independence through value-driven, relationship-based investing.     Make sure to download our free guide, 7 Questions Every Apartment Investor Should Ask, here. Key Takeaways: Christian scaled from owning duplexes to 300+ units in under five years by mastering creative finance. He focuses on building authentic relationships with property owners rather than cold prospecting or marketing. His strategy centers on two questions: “How do I buy it?” and “How do I never lose it?” Raising capital becomes simple when you bring a strong deal, a smart structure, and clear alignment with investor interests. JV deals and seller financing often offer more flexibility and alignment than traditional syndications.     Topics: From Dave Ramsey to Real Estate Freedom Started with a goal to retire his wife, transitioned from two duplexes to over 300 units. Emphasized holding properties long-term by ensuring they cash flow from day one. Avoids dependence on future sales for profitability. How a 38-Unit Seller-Financed Deal Changed Everything Acquired a distressed property listed for 12 years by offering a six-month no-payment period. Secured seller financing at 4% with a $300K down payment, raised from new connections. Repaired collections and operations, appraised at $4.1M within 11 months. Used refinance to cash out investors and retain full ownership. Deal, Debt, Equity: A Simple Capital-Raising Framework Christian emphasizes a “deal-first” approach: find the opportunity, secure the financing, then raise the remaining equity. Capital is easier to raise when you're solving problems for both the seller and investor. Transparent communication and downside protection build trust and drive investment. Joint Ventures vs. Syndication Joint ventures allow for more creative structures, faster execution, and clear alignment of roles. Syndication is not wrong—just often unnecessary for small to midsize deals with fewer partners. The Power of Relationships in Real Estate Christian meets with owners weekly for coffee instead of cold calling. His best deals and investor connections come from these low-pressure conversations. Many owners eventually offer to finance their entire portfolios after seeing his track record and integrity. Lessons from a $4.5M “Shiny Object” Mistake Bought a resort early in his journey that didn't align with his strengths or goals. Learned the importance of sticking to your lane and clarifying your business identity.    

We are delighted and honored to welcome the legendary FBI negotiator, Chris Voss, as our guest today. Chris was the head of the hostage negotiations at the FBI, and he significantly changed their negotiation style. He has taught at various business schools and founded the Black Swan Group. He is also an author, having written Never Split the Difference, The Full Fee Agent, and more recently, Empathy and Understanding in Business. Join us to hear Chris's fascinating story and to get his advice and actionable tips to implement in your life and business. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Connect with Chris Voss On LinkedIn The Black Swan Group website Books by Chris Voss: Never Split the Difference The Full Fee Agent Empathy and Understanding In Business

In Chris Voss' book "Never Split the Difference: Negotiating As If Your Life Depended on It", one major point made is that a high-stakes conversation is never just about the words being said. Much more, it's about hearing the emotional state of the other person and really listening to what they have to say and what they need from you. How does this compare to your model for debriefing after a critical event? Do we sometimes have to negotiate that there is even learning to be had from a bad experience? Join the CMS Book Club for a thorough discussion as well as a case walkthrough of deep listening and mirroring in an admissions conversation in a pediatric ER during winter respiratory disease season. With Roxane Gardner, Jeff Cooper, Lia Cruz, Grace Ng, and Fernando Salvetti.

Have you ever read a book that changed the way you see the world? Today’s power podcast episode is a quick dive into five books that have had a significant impact on me. Now, let me be clear, these aren’t my absolute top five books of all time because, honestly, that would be impossible to choose. Instead, these are five books that, for different reasons, have truly shaped me as an entrepreneur, a woman, a mother, and a wife. Each of these books has influenced my mindset, my approach to business, and even my daily life. Some have given me the tools to grow professionally, while others have provided personal insights that have been game-changers. My hope in sharing them with you today is that maybe one of these will resonate with you, inspire you, or even change your life in ways you never expected. So, as you listen, think about your own journey. Is there a book that has completely shifted your perspective? If not, maybe one of these five will be the one that sparks something new in you. Let’s dive in! We’ll be talking about: ➡ [0:00] Introduction ➡ [01:13] It’s hard to find time sometimes ➡ [03:23] Allocate a bit of time ➡ [04:51] Book 1: Go for No ➡ [06:22] Book 2: Surrounded by Idiots ➡ [07:27] Book 3: How to Listen ➡ [09:13] Book 4: Breath ➡ [11:31] Book 5: Never Split the Difference ➡ [13:40] A quick recap ➡ [13:58] Final Thoughts Resources: Books: Go for No by Andrea Waltz: https://bit.ly/4iJumm5 Surrounded by Idiots by Thomas Erikson: https://bit.ly/3XIYpSM How to Listen by Oscar Trimboli: https://bit.ly/4kKG7uh Breath by James Nestor: https://bit.ly/41LJRDa Never Split the Difference: https://bit.ly/4iKqaCy Previous Episode: Andrea Waltz: https://youtu.be/tdCz3gOpdOE Oscar Trimboli: https://youtu.be/LR0zyomr3q0 Are you ready to keep growing? Learn more about joining the Auxano Family - https://go.auxano.global/welcome Connect with Direct Selling Accelerator: ➡ Visit our website: https://www.auxano.global/ ➡ Subscribe to YouTube: https://www.youtube.com/c/DirectSellingAccelerator ➡ Follow us on Instagram: https://www.instagram.com/auxanomarketing/ ➡ Sam Hind’s Instagram: https://instagram.com/samhinddigitalcoach ➡ Follow us on Facebook: https://www.facebook.com/auxanomarketing/ ➡ Email us: community_manager@auxano.global If you have any podcast suggestions or things you’d like to learn about specifically, please send us an email at the address above. And if you liked this episode, please don’t forget to subscribe, tune in, and share this podcast. Are you ready to join the Auxano Family to get live weekly training, support and the latest proven posting strategies to get leads and sales right now - find out more here: https://go.auxano.globalSee omnystudio.com/listener for privacy information.

Send us a textYou know the old saying, Opinions are like assholes, everybody has one. And of course, if you have an opinion you gotta share that with as many people as possible, it's the law.Now that might sound somewhat hypocritically coming from the host of a podcast that is based solely upon sharing our opinions, but you know what, I'm gonna own that shit.We love to talk about our favorite hobby and of course that means sharing on thoughts, ideas, and opinions. We try to make sure they come from our own experiences and we typically like to throw out the caveat that these things work for us, but might not work for you. We like to think that our ideas and advice are pretty good, but we recognize that we can be a little bias.Over the years we have gotten some terrible advice. My favorite bad advice came from my drivers ed instructor. He was a bit of a comedian so I am pretty sure he didn't mean it, but I distinctly remember him saying that driving a car was like dodgeball. Make sure you hit them before they hit you.And, at the end of the day, that advice is just as bad as some of these other gems we have gotten from those well-meaning, or not so well-meaning friends and self-proclaimed gurus of roleplaying.In this episode Mike, Christina, and I are going to talk about that bad GM Advice. We are calling this episode Never Split the Party and Other Terrible GM Advice.I lead with Never Split the Party because that was the one that I was told over and over again, but as soon as I started running my own games, I realized that splitting the party could not only be good, but resulted in some of my most memorable gaming experiences. So, my entire roleplaying style revolves around defying this one simple piece of what I consider bad advice.Christina, Do you have an example of bad advice that really defines your roleplaying style?

Ever walked into a conversation and felt like you were on the losing end before it even started? Whether it's a tough negotiation, a disagreement at home, or just trying to get someone to see your side, there's a right and wrong way to do it—and Chris Voss is the guy to teach it. I've been a fan of Chris's work for a long time, and getting to sit down with him was a masterclass in negotiation, tactical empathy, and human connection. Chris is a former FBI hostage negotiator, the author of Never Split the Difference, and the CEO of The Black Swan Group. His negotiation tactics aren't just for high-stakes situations—they work everywhere. And in this episode, he breaks it all down for us. Buy Chris's book, Never Split the Difference: Negotiating As If Your Life Depended On It This episode is sponsored by Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. Listeners will get an additional 5% off for orders placed March 14-16 in celebration of World Sleep Week using my code JEFFERSON. Relationships come with questions, therapy comes with answers. Find them with my sponsor BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Like what you hear? Don't forget to subscribe and leave a 5-star review! Order my new book, The Next Conversation, today!  Suggest a topic or ask a question for me to answer on the show!  Want a FREE communication tip each week? Click here to join my newsletter.  Join My School of Communication Watch my podcast on YouTube  Follow me on Instagram  Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

Want to master the art of real estate negotiation? In this episode, Gino Barbaro, co-founder of Jake & Gino, shares the SPY negotiation technique that has helped close millions in real estate deals. Whether you're an investor, entrepreneur, or just looking to sharpen your skills, this episode will give you actionable strategies to win deals and create lasting business relationships.In This Episode, You'll Learn:The SPY Technique (Seller, Property, You) – A game-changer for real estate dealsWhy an abundance mindset beats scarcity in negotiationsThe Chris Voss negotiation tactics you should be usingReal-life negotiation stories that turned deals into successThe difference between positional bargaining vs. principled negotiationHow to uncover seller pain points and craft the perfect offerNew Book Release:Gino's latest book, "Happy Money, Happy Family, Happy Legacy," is available for free this week on Amazon. Get your copy, leave a review, and email gino@jakeandgino.com with your review screenshot and address to receive a free hardcover copy.Must-Read Book Recommendation:Want to level up your negotiation skills? Chris Voss' "Never Split the Difference" is a must-read. If you'd like Gino's book notes, email gino@jakeandgino.com and he'll send them your way. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

We don't think you are ready for this episode!!Well, Gogo sits down with the one and only CHRIS VOSS, the FBI's former lead hostage negotiator and the author of “Never Split the Difference: Negotiating As If Your Life Depended On It”. Whether you're negotiating with your kids over snacks or closing million-dollar deals, the strategies Chris shares can turn the toughest conversations into your biggest wins. Gogo dives deep into the world of labeling, mirroring, and decoding body language, all while facing her own biggest challenge—empathy. Despite her hesitation, she's on a mission to learn why empathy is the secret weapon in every negotiation, even if it gives her the "weebie jeebies".With insights from Chris's masterclass and books, this episode promises to be an amazing ride full of powerful takeaways. From everyday life to high-stakes business deals, the techniques you'll learn can transform how you approach any negotiation!GoGet'em with Gogo: Gogo Bethke InstagramGogopeneur InstagramGogopreneur WebsiteGoGet'em Community Listen to Gogopreneur onAmazonSpotifyAppleYoutubeRoku (Your Home Tv)

Why you should listenLearn why your website should be the central hub of your marketing efforts and how it can convert visitors into leads and sales.Discover five essential design principles that can transform your website into a powerful marketing tool.Gain access to a valuable quiz to review and improve your website, helping you identify gaps and opportunities.Do you have a website that you're embarrassed to show off? You're not alone. Many tech consultants feel "website shame," and it can significantly impact your business. In this episode, I chat with Greg Merrilees, founder of Studio1 Design, about the importance of having a well-designed website as the hub of your marketing strategy. We discuss why your website matters, key design principles to follow, and how to assess your current site for improvements.About Greg MerrileesGreg Merrilees is the Founder & Director of Studio1Design.com, a world-leading website design, and branding agency based in Australia with 28 people who are passionate about designing really, really, good-looking websites that convert cold visitors into hot leads and sales for their clients. Resources and LinksStudio1design.comGreg's LinkedIn profileDiscover how to convert more of your website's visitors into hot leads: Take the Quiz now!Never Split the Difference by Chris VossBuilt to Sell by John WarrillowPrevious episode: 587 - The Painful Truth About Ignoring Business Warning SignsCheck out more episodes of The Paul Higgins ShowSubscribe to our YouTube channel: @PaulHigginsMentoringThe Tech Consultant's RoadmapJoin our newsletterJoin the Tech CollectiveSuggested resources

Stop asking ‘how are you doing?'How often do you start a conversation with "How are you doing?" without truly caring about the answer? What if there were better ways to start a conversation that would lead to more meaningful interactions? In this episode, I delve into why this question often falls flat and suggest alternative approaches to improve your engagement with clients. Discover how asking more thoughtful questions can enhance your connections and improve your business interactions.Listen to this new 6-minute episode for tips on asking better questions that truly matter and create meaningful conversations.Episode Summary: In this episode of the Wedding Business Solutions podcast, I delve into why the common question, "How are you doing?" often falls flat in professional interactions. Drawing inspiration from telemarketer calls and Chris Voss's book "Never Split the Difference," I explain how this question usually lacks genuine care and serves no purpose. Instead, I suggest more meaningful alternatives like asking, "What's new and exciting for you?" or "What do you love about what you do?" These questions can foster deeper connections and more productive conversations. Join me as I share practical tips to improve your communication skills and make your interactions more impactful.If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  View the full transcript on Alan's site: https://alanberg.com/blog/Learn how to be more inclusive with your marketing at the Inclusive Wedding Summit, January 22, 2025, attend in-person or virutually. Use the coupon code AB50 to save $50 off your tickets at www.InclusiveWeddingSummit.com I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks. Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site: Apple Podcast: http://bit.ly/weddingbusinesssolutions YouTube: www.WeddingBusinessSolutionsPodcast.tv Spotify: https://spoti.fi/3sGsuB8 Stitcher: http://bit.ly/wbsstitcher Google Podcast: http://bit.ly/wbsgoogle iHeart Radio: https://ihr.fm/31C9Mic Pandora: http://bit.ly/wbspandora ©2025 Wedding Business Solutions LLC & AlanBerg.com

Unlock the secrets to enriching your life through the power of relationships and self-belief. This episode is part 2 of the incredible episode with Barry Nicolaou, an expert in organizational cultural synergy and personal growth. Tune in for a journey to enhance personal growth by tapping into the potential of every connection, whether it's with a loved one or your local plumber. Discover how embracing challenges fosters resilience, and learn the art of balancing personal growth with stability in your closest relationships. Through shared sacrifices and communication, Barry shows you how to bridge gaps and strengthen partnerships, making every interaction an opportunity for transformation.Get ready to manifest your dreams without spending a dime, as Barry introduces you to a revolutionary six-step approach to achieving your desires. You'll redefine what you believe you're worthy of and learn to embrace new realities. With insights from Chris Voss's "Never Split the Difference," Barry and Alison explore negotiation techniques that empower you to maintain control and influence outcomes. Whether you're negotiating in real estate or everyday life, these strategies will equip you to create the life you truly desire. Join in as we shift perceptions, learn from failures, and transform aspirations into achievements.Key highlights:Navigating Relationships for Personal GrowthManifesting Your Desires With BeliefMastering Negotiation Tactics in Real EstateConnect with Barry Nicolaou:Website: barrynicolaou.comInstagram: @barrynicolaouConnect with Alison:Instagram: @alisonanswers | @lagercounselingWebsite: LagerCounseling.comYouTube: Alison AnswersFacebook: Alison Lager Lcsw CasacPurchase Alison's book: “The Wake Up Call”Alison Answers Facebook Group: Join HEREWomen of Excellence FB group: Join HERE

Join us for an insightful episode on negotiations featuring Chris Voss, former FBI hostage negotiator and author of "Never Split the Difference." Chris shares groundbreaking negotiation strategies and teaches at Georgetown University's McDonough School of Business and USC's Marshall School of Business, shaping future leaders in their MBA programs. Hosted by David Hill, a 36-year sales expert, coach, and author with a proven track record of transforming sales teams and boosting performance. David specializes in cutting-edge sales strategies, phone and outbound sales tactics, and leveraging AI to modernize training. Don't miss this opportunity to learn from two masters of negotiation and sales!   Connect with David  Public Website: www.davidihill.com Real Estate University: www.realestatelistings.club Facebook: https://www.facebook.com/davidihill/  LinkedIn: https://www.linkedin.com/in/davidihill 20-Minute call: https://www.davidihill.com/strategycall

The Negotiation Mastery Summit is coming to Louisville, Kentucky, on March 17-18, 2025. This exclusive two-day event is designed to help participants master high-stakes negotiations using real-world, battle-tested strategies. Buy your tickets here: https://bit.ly/3VARMks.  -------------------- Codie Sanchez sits down with Chris Voss, former FBI hostage negotiator and author of the bestselling book Never Split the Difference. Together, they explore how the high-stakes strategies used to negotiate with criminals can be applied to business, personal relationships, and everyday decision-making. Discover powerful tactics like the "tactical empathy" method, why "no" is not the end of the conversation, and how to use mirroring to create deeper connections. Whether you're negotiating a business deal, managing a team, or navigating tough personal situations, Chris's insights will give you the tools to communicate more effectively and achieve better outcomes. Topics Covered: The psychology of negotiation: lessons from FBI hostage scenarios How to diffuse tension and build trust in any conversation Practical negotiation tactics for business leaders and entrepreneurs Why listening is the ultimate superpower in any negotiation -------------------- Learn more here: https://www.blackswanltd.com/negotiation-mastery-summit-2025 -------------------- MORE FROM BIGDEAL:

NetSuite: Take advantage of NetSuite's Flexible Financing Program: https://www.netsuite.com/ICED Ramp: Now get $250 when you join Ramp at https://ramp.com/ich Shopify: Sign up for a $1 per month trial period at https://shopify.com/ich Chris's Instagram: https://www.instagram.com/thefbinegotiator/ Chris's Twitter: https://x.com/fbinegotiator/ Chris's Website: https://blackswanltd.com/ Never Split the Difference (book): https://amzn.to/3J5scNC Add us on Instagram: https://www.instagram.com/jlsselby https://www.instagram.com/gpstephan Official Clips Channel: https://www.youtube.com/channel/UCeBQ24VfikOriqSdKtomh0w For sponsorships or business inquiries reach out to: tmatsradio@gmail.com For Podcast Inquiries, please DM @icedcoffeehour on Instagram! Timestamps : 00:01:19 - Why is negotiation important? 00:07:06 - Difference between Negotiation vs manipulation 00:09:13 - Spotting honesty in negotiations 00:10:17 - Learning his negotiation skills 00:14:03 - Sponsor - Netsuite 00:15:14 - Crisis hotline experience 00:18:46 - Working crisis hotline and mental health 00:20:25 - Where crisis hotlines fail 00:22:30 - Empathy vs compassion vs sympathy 00:28:07 - Lessons on human nature 00:28:56 - Do hostage takers ever get away? 00:31:18 - Hostage situations in movies 00:33:32 - Negotiation success story 00:33:41 - Sponsor - 00:41:42 - Dealing with unattainable contingencies 00:47:07 - Using silence in negotiations 00:52:42 - Verbal fluency importance 00:54:41 - Reading people in negotiations 00:55:44 - Are women better at reading people? 01:03:18 - Criticism of Chris Voss 01:04:25 - Sponsor - 01:05:27 - Controlling your ego 01:07:20 - Cultivating curiosity 01:09:54 - Intuition when negotiating 01:15:19 - Importance of appearance 01:24:32 - Negotiating in relationships 01:30:38 - Compromise in relationships 01:36:20 - Negotiate a higher salary 01:45:54 - Negotiating in parenting 01:47:01 - Hostage negotiator salaries 01:47:32 - Improving negotiating skills *Some of the links and other products that appear on this video are from companies which Graham Stephan will earn an affiliate commission or referral bonus. Graham Stephan is part of an affiliate network and receives compensation for sending traffic to partner sites. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available. Learn more about your ad choices. Visit megaphone.fm/adchoices

Summary Jonathan Smith (X; LinkedIn) joins Andrew (X; LinkedIn) to discuss the application of intelligence to entrepreneurship. Jonathan is an entrepreneur, author, and business strategist. What You'll Learn Intelligence Building high-performance teams Case officers vs. entrepreneurs  Networking and overcoming operational challenges Curiosity as a key trait for success Reflections The will to succeed  The power of listening and empathy And much, much more … Quotes of the Week “I often switch languages …I'll speak from a medical CEO's perspective versus a financial services CEO perspective. And people, when you use their language, they tend to lean in. They're like, “Oh, you understand me.” It's fascinating – People don't want to know how much you know until they know how much you care.” – Jonathan Smith. Resources  SURFACE SKIM *SpyCasts* The Cyber Behavioral Profiler with Cameron Malin (2024)  The FBI Hostage Negotiator with Chris Voss (2024)  Spying and Start-Ups with former Assistant Director of the CIA John Mullen (2022) From the CIA to Strategic Cyber with Hans Holmer (2022) *Beginner Resources* What Do Entrepreneurs Actually Do? Foundation for Economic Education, YouTube (2019) [3 min. video] What is EOS? Entrepreneurial Operating System (n.d.) [Fact sheet] Case Officer, Central Intelligence Agency (n.d.) [Job description] DEEPER DIVE Books Sell Like A Spy: The Art of Persuasion from the World of Espionage, J. Hurewitz (Diversion Books, 2024) Never Split the Difference: Negotiating As If Your Life Depended On It, C. Voss & T. Raz (Harper Business, 2016) Optimize for Growth: How to Scale Up Your Business, Your Network and You, J. B. Smith (Chief Optimizer, 2015) Learn more about your ad choices. Visit megaphone.fm/adchoices

Summary Chris Voss (X; LinkedIn) joins Andrew (X; LinkedIn) to discuss the art of negotiation. Chris formerly served as the FBI lead international hostage negotiator.  What You'll Learn Intelligence The very basics of negotiation, including the phrase “Never split the difference” The art of Tactical Empathy  Case studies from Chris' career, including the Dos Palmas kidnappings Techniques in ethical interrogation Reflections Pressure makes diamonds Human nature & understanding “the other side” And much, much more … Quotes of the Week “Never take advice from somebody that you wouldn't trade places with. Never take directions from somebody who hasn't been where you're going … I'm coachable, but I know who to be coached by.” – Chris Voss.   Resources  SURFACE SKIM *SpyCasts* James Foley: Journalist, ISIS Hostage, Son with His Mother Diane Foley (2024) A CIA Psychologist on the Minds of World Leaders, Pt. 1 with Dr. Ursula Wilder (2024)  A CIA Psychologist on the Minds of World Leaders, Pt. 2 with Dr. Ursula Wilder (2024) The Counterintelligence Chief with FBI Assistant Director Alan Kohler (2023) The FBI Way - Counterintelligence Spy Chief Frank Figliuzzi (2021) DEEPER DIVE Books American Mother, C. McCann and D. Foley (Etruscan Press, 2024) The Siege, B. Macintyre (Crown, 2024) Never Split the Difference: Negotiating As If Your Life Depended On It, C. Voss & T. Raz (Harper Business, 2016) Primary Sources  A Proclamation on U.S. Hostage and Wrongful Detainee Day (2024) Executive Order on Bolstering Efforts to Bring Hostages and Wrongfully Detained United States Nationals Home (2022) FBI Hostage Rescue Team Policy Guide (2019)  DOS Foreign Affairs Manual: Hostage Taking and Kidnappings (2018) 5 Leaders of the Abu Sayyaf Group Indicted (2002) Hostage Negotiation: A Matter of Life and Death (1983)  Current Status of the Hostage Crisis and the Implications of US Policy Options (1980)  *Wildcard Resource* Want to learn even more? Check out Chris' MasterClass on the Art of Negotiation.  And while you're there, tune in to MasterClass' other intelligence and espionage-related courses featuring insights from John Douglas, Michael Morrell & more, and Condoleezza Rice.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Master your money, revolutionise your relationships, and live a rich life with personal finance expert Ramit Sethi.   Ramit Sethi is the host of the Netflix series ‘How to Get Rich' and author of the best-selling book, ‘I Will Teach You to Be Rich'. He is also founder of the podcast, ‘Money For Couples'.  In this conversation, Ramit and Steven discuss topics such as, how to create your vision for a rich life, why you should rent rather than buy a house, the best money talks to have with your partner, and the top 3 money red flags in a relationship.  00:00 Intro 01:35 Why People Should Care About This Conversation 02:25 What Has Ramit Learned About Money And Relationships 04:10 Differences Between Men And Women's Spending Habits 05:40 What Are The Sources Of Arguments In Relationships 07:14 Women Earning More Causes Problems 11:47 You Don't Need To Buy A House To Be Successful 14:18 Should Men Remain Single? 15:39 Who Should Pay For The First Date? 18:09 Should Men Be Chivalrous? 19:45 What Are Financial Red Flags? 20:51 The Money Types – Avoider 22:17 The Optimizer 24:31 The Worrier 26:14 The Dreamer 27:29 Which Money Type Lives A Happier Life? 29:14 Do You Know How Much Your Partner Makes? 31:32 Should You Keep A Bad Financial Situation A Secret? 36:00 Are Prenups A Good Thing? 42:44 Do We Need A "Money Guy"? 43:59 Red Flag: They're Cheap 45:24 Robert Kiyosaki's Advice Is Rubbish 46:36 What Makes A Worrier? 48:14 What Is A Rich Life Vision? 52:32 Merging Finances As A Couple 58:15 Should You Sweat The Small Stuff? 01:00:13 Is Buying A House Financially Savvy? 01:03:59 Why Is It Hard To Buy A House In 2024? 01:07:13 A Better Use Of Money Than Buying A House 01:14:04 Alternatives To House Buying For Investments 01:16:16 Uncovering Finances And The Shock It Can Have 01:22:19 Should You Make A Budget? 01:24:01 How Do We Teach Our Kids About Money? 01:27:16 Should We Let Our Kids Enjoy Our Wealth? 01:28:23 How To Raise Kids Without Spoiling Them 01:29:34 How To Educate Your Kids If They Want To Be Wealthy 01:31:54 The Principles Of Wealth Creation 01:33:57 How Much Money Do You Need To Start Investing? 01:35:27 Gambling In Relationships 01:36:46 Money Issues Destroying Marriages 01:38:09 Steven's Parents' Money Mystery 01:39:23 If You Have Enough, Why Continue? 01:40:01 What Ramit Would Do With A Surprise $100M 01:41:55 What People Love To Spend Their Money On 01:47:01 The Guest's Last Question Follow Ramit:  Instagram - https://g2ul0.app.link/36K8W7SVBNb  Twitter - https://g2ul0.app.link/A0YgzpVVBNb  Website - https://g2ul0.app.link/UyeTgBYVBNb  You can pre-order Ramit's book, ‘Money For Couples', here: https://g2ul0.app.link/L532luaWBNb  Watch the episodes on Youtube - https://g2ul0.app.link/DOACEpisodes  My new book! 'The 33 Laws Of Business & Life' is out now - https://g2ul0.app.link/DOACBook  You can purchase the The Diary Of A CEO Conversation Cards: Second Edition, here: https://g2ul0.app.link/f31dsUttKKb  Follow me: https://g2ul0.app.link/gnGqL4IsKKb  Sponsors: WHOOP - https://join.whoop.com/CEO

A Note from James:You know, I first had Chris Voss on in 2016. Out of the 1500+ podcasts I've done, his is one of the few where I've really followed all the advice. His book Never Split the Difference wasn't just any negotiating book—it's a survival guide for life, built from his time as the FBI's lead hostage negotiator. And trust me, if you're going to take advice from anyone on negotiation, take it from Chris. His tactics don't just work in life-or-death situations—they work in everyday business, personal relationships, and everything in between.Today, Chris is back on the show for the third time. We talk about his documentary Tactical Empathy, available on Amazon Prime, and what makes a truly great negotiator. Trust me, whether you're selling a company or just trying to ask for a raise, you're going to want to listen closely to this one. Negotiation isn't just a skill—it's a way of life, and you'll learn why here.Episode Description:In this episode, James sits down with negotiation expert Chris Voss to dig into the real secrets behind successful negotiating. Drawing from his years as an FBI hostage negotiator, Chris reveals how the techniques he developed to save lives can be applied to everyday negotiations, from asking for a raise to making high-stakes business deals. They also discuss the impact of Chris's documentary Tactical Empathy, which explores the importance of empathy in negotiation. With actionable tips and real-world insights, this episode is a must-listen for anyone looking to improve their negotiation game.What You'll Learn:Why empathy is the most powerful tool in any negotiationHow to use tactical empathy to build trust and get better outcomesThe difference between tactical empathy and manipulationHow understanding neuroscience can give you an edge in negotiationsKey techniques to avoid burnout in high-stress negotiationsTimestamped Chapters:[00:01:30] Introduction to Chris Voss and his journey[00:03:00] The importance of tactical empathy[00:05:25] Chris's experience with a suicide hotline[00:08:00] How to disrupt manipulation in negotiation[00:12:00] Chris's approach to asking for a raise[00:15:00] The role of emotional intelligence in negotiation[00:19:30] Neuroscience and how it applies to negotiating[00:23:58] Triggering neurochemical responses in negotiations[00:27:32] Oxytocin and its role in building trust[00:31:10] Manipulative vs. genuine empathy[00:36:05] Building relationships and timelines in negotiation[00:40:15] How Chris deals with suspects and witnesses in interrogations[00:45:20] Evolution of terrorist organizations post-9/11[00:50:13] Tools of the trade: go-to techniques for negotiation[00:54:45] Using the Ackerman model in bargaining[01:00:09] Emotional bandwidth and hostage situations[01:05:08] Understanding pronouns and decision-makers in negotiations[01:12:26] Using empathy to secure high valuations in business deals[01:16:07] The importance of long-term relationships in negotiation[01:18:26] Final thoughts on anger and negotiationAdditional Resources:Never Split the Difference by Chris VossTactical Empathy Documentary on Amazon Prime ------------What do YOU think of the show? Head to JamesAltucherShow.com/listeners and fill out a short survey that will help us better tailor the podcast to our audience!Are you interested in getting direct answers from James about your question on a podcast? Go to JamesAltucherShow.com/AskAltucher and send in your questions to be answered on the air!------------Visit Notepd.com to read our idea lists & sign up to create your own!My new book, Skip the Line, is out! Make sure you get a copy wherever books are sold!Join the You Should Run for President 2.0 Facebook Group, where we discuss why you should run for President.I write about all my podcasts! Check out the full post and learn what I learned at jamesaltuchershow.com------------Thank you so much for listening! If you like this episode, please rate, review, and subscribe to “The James Altucher Show” wherever you get your podcasts: Apple PodcastsiHeart RadioSpotifyFollow me on social media:YouTubeTwitterFacebookLinkedIn

A Note from James:You know, I first had Chris Voss on in 2016. Out of the 1500+ podcasts I've done, his is one of the few where I've really followed all the advice. His book Never Split the Difference wasn't just any negotiating book-it's a survival guide for life, built from his time as the FBI's lead hostage negotiator. And trust me, if you're going to take advice from anyone on negotiation, take it from Chris. His tactics don't just work in life-or-death situations-they work in everyday business, personal relationships, and everything in between.Today, Chris is back on the show for the third time. We talk about his documentary Tactical Empathy, available on Amazon Prime, and what makes a truly great negotiator. Trust me, whether you're selling a company or just trying to ask for a raise, you're going to want to listen closely to this one. Negotiation isn't just a skill-it's a way of life, and you'll learn why here.Episode Description:In this episode, James sits down with negotiation expert Chris Voss to dig into the real secrets behind successful negotiating. Drawing from his years as an FBI hostage negotiator, Chris reveals how the techniques he developed to save lives can be applied to everyday negotiations, from asking for a raise to making high-stakes business deals. They also discuss the impact of Chris's documentary Tactical Empathy, which explores the importance of empathy in negotiation. With actionable tips and real-world insights, this episode is a must-listen for anyone looking to improve their negotiation game.What You'll Learn:Why empathy is the most powerful tool in any negotiationHow to use tactical empathy to build trust and get better outcomesThe difference between tactical empathy and manipulationHow understanding neuroscience can give you an edge in negotiationsKey techniques to avoid burnout in high-stress negotiationsTimestamped Chapters:[00:01:30] Introduction to Chris Voss and his journey[00:03:00] The importance of tactical empathy[00:05:25] Chris's experience with a suicide hotline[00:08:00] How to disrupt manipulation in negotiation[00:12:00] Chris's approach to asking for a raise[00:15:00] The role of emotional intelligence in negotiation[00:19:30] Neuroscience and how it applies to negotiating[00:23:58] Triggering neurochemical responses in negotiations[00:27:32] Oxytocin and its role in building trust[00:31:10] Manipulative vs. genuine empathy[00:36:05] Building relationships and timelines in negotiation[00:40:15] How Chris deals with suspects and witnesses in interrogations[00:45:20] Evolution of terrorist organizations post-9/11[00:50:13] Tools of the trade: go-to techniques for negotiation[00:54:45] Using the Ackerman model in bargaining[01:00:09] Emotional bandwidth and hostage situations[01:05:08] Understanding pronouns and decision-makers in negotiations[01:12:26] Using empathy to secure high valuations in business deals[01:16:07] The importance of long-term relationships in negotiation[01:18:26] Final thoughts on anger and negotiationAdditional Resources:Never Split the Difference by Chris VossTactical Empathy Documentary on Amazon Prime ------------What do YOU think of the show? Head to JamesAltucherShow.com/listeners and fill out a short survey that will help us better tailor the podcast to our audience!Are you interested in getting direct answers from James about your question on a podcast? Go to JamesAltucherShow.com/AskAltucher and send in your questions to be answered on the air!------------Visit Notepd.com to read our idea lists & sign up to create your own!My new book, Skip the Line, is out! Make sure you get a copy wherever books are sold!Join the You Should Run for President 2.0 Facebook Group, where we discuss why you should run for President.I write about all my podcasts! Check out the full post and learn what I learned at jamesaltuchershow.com------------Thank...

Master the Art of Negotiation with FBI Hostage Negotiator, Chris Voss! This week, I'm incredibly excited to bring you an episode that's all about mastering one of the most crucial skills you can have – negotiation. And who better to learn from than the legendary Chris Voss, a former FBI hostage negotiator and the brilliant mind behind "Never Split the Difference." Chris takes us on an eye-opening journey from his high-stakes negotiations with terrorists and criminals to applying those same powerful techniques in business and everyday life. This episode is packed with insights that will change the way you approach every interaction. We get REAL about the art of negotiation teaching you expert tactics including: Tactical Empathy: Discover how to connect deeply with anyone you're negotiating with by truly understanding their perspective. Mirroring and Labeling: Learn these simple yet powerful techniques to build rapport and influence outcomes. The Power of ‘No': Understand why getting a ‘No' can be just as valuable as a ‘Yes' and how to use it to your advantage. Creating the Illusion of Control: Find out how to guide conversations so the other party feels in control while you steer towards your goals. Calibrated Questions: Master the art of asking the right questions to uncover hidden truths and navigate complex situations. Chris shares some of his most intense negotiation stories, like dealing with a bank robber and talking down a hostage-taker. These real-life examples illustrate the principles he's developed and how you can apply them to achieve success in your own negotiations. This episode isn't just for business leaders or salespeople – it's for anyone who wants to improve their ability to communicate, persuade, and achieve their goals. Whether you're negotiating a deal, asking for a raise, or resolving a conflict at home, these strategies will give you the edge. Join us for this transformative conversation and equip yourself with the tools to become a master negotiator. Don't miss out on these invaluable lessons from one of the best in the field! Learn more about your ad choices. Visit podcastchoices.com/adchoices