Podcasts about black swan group

We are delighted and honored to welcome the legendary FBI negotiator, Chris Voss, as our guest today. Chris was the head of the hostage negotiations at the FBI, and he significantly changed their negotiation style. He has taught at various business schools and founded the Black Swan Group. He is also an author, having written Never Split the Difference, The Full Fee Agent, and more recently, Empathy and Understanding in Business. Join us to hear Chris's fascinating story and to get his advice and actionable tips to implement in your life and business. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Connect with Chris Voss On LinkedIn The Black Swan Group website Books by Chris Voss: Never Split the Difference The Full Fee Agent Empathy and Understanding In Business

Ever walked into a conversation and felt like you were on the losing end before it even started? Whether it's a tough negotiation, a disagreement at home, or just trying to get someone to see your side, there's a right and wrong way to do it—and Chris Voss is the guy to teach it. I've been a fan of Chris's work for a long time, and getting to sit down with him was a masterclass in negotiation, tactical empathy, and human connection. Chris is a former FBI hostage negotiator, the author of Never Split the Difference, and the CEO of The Black Swan Group. His negotiation tactics aren't just for high-stakes situations—they work everywhere. And in this episode, he breaks it all down for us. Buy Chris's book, Never Split the Difference: Negotiating As If Your Life Depended On It This episode is sponsored by Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. Listeners will get an additional 5% off for orders placed March 14-16 in celebration of World Sleep Week using my code JEFFERSON. Relationships come with questions, therapy comes with answers. Find them with my sponsor BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Like what you hear? Don't forget to subscribe and leave a 5-star review! Order my new book, The Next Conversation, today!  Suggest a topic or ask a question for me to answer on the show!  Want a FREE communication tip each week? Click here to join my newsletter.  Join My School of Communication Watch my podcast on YouTube  Follow me on Instagram  Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

Legendary negotiator Chris Voss takes us on an extraordinary journey, sharing his transformation from a small-town Iowa native to the esteemed head of the FBI's international kidnapping negotiation team. Throughout our conversation, Chris reflects on the pivotal lessons in hard work and integrity imparted by his father that shaped his path in law enforcement, eventually leading him to Harvard Law School and Georgetown University. As the CEO of the Black Swan Group, Chris offers insights into his influential work and the surprising inspirations behind his bestselling book, "Never Split the Difference."   We engage in a profound dialogue on the importance of self-responsibility and perseverance, especially amidst modern challenges of a victimhood culture. Chris reveals the meticulous process behind writing his book, emphasizing the power of collaboration and strategic decision-making in achieving international success. We explore the unexpected opportunities that arose from his book release, including his prestigious involvement with Masterclass, highlighting the relentless hustle and serendipitous moments that paved the way.   The episode rounds out with a captivating exploration of mastering client relationships, drawing from Chris's negotiation techniques to transform real estate coaching strategies alongside Steve Shaw. With a focus on trust and elite customer experience, we discuss the art of building genuine connections and becoming a trusted advisor. Join us for another engaging episode of Escaping the Drift, as we reflect on valuable insights and invite you to connect with our community for more enriching content.   CHAPTERS    (00:00) - From Small Town to FBI Negotiator (13:56) - Success Through Self-Responsibility and Perseverance (22:10) - Opportunities Seized (31:56) - Mastering Client Relationships in Real Estate (47:20) - Building Trust and Elite Customer Experience (01:00:27) - Connecting With the Audience  

Chris Voss is the world's #1 Negotiation Coach and CEO at The Black Swan Group, a negotiation consultancy serving Fortune 500 companies globally. He represented the U.S. in international conferences and served as the FBI's hostage negotiation representative on the National Security Council's Hostage Working Group. In this episode, we talked about negotiation techniques, ethical influence, systems thinking...

Some of you may have heard of the international bestselling book "Never Split the Difference" which was written by master negotiator Chris Voss. The book discusses the power of negotiation in life and business from a man who is famous for his work as a hostage negotiator. Chris is the founder of Black Swan Group which hosts a list of some of the most elite negotiators who help average joes to master communication in both their personal and business lives. This week's guest, Derrick Guant, is one of the Black Swan group trainers, served in the police force for 29 years in Washington DC and served as a hostage negotiator on many very high stakes cases. Tune in as Derek shares some hostage rescue mission stories and gives some fundamental lessons on how we can all become more effective communicators. You definitely do not want to miss this episode! Subscribe, like, and share!

Chris Voss excelled as a lead FBI international kidnapping negotiator. At the start of his career, he thought it was all about being tough and direct. But over time, he discovered the secret to cracking negotiations—tactical empathy. Today, he teaches business leaders how to read emotions, build trust, and avoid leaving money on the table. In this episode, Chris explains why empathy is a world-changing skill and shares tactics for getting what you want in business and life. Chris Voss is a former FBI hostage negotiator with over two decades of experience in high-stakes crisis negotiations. He's the CEO of Black Swan Group and author of Never Split the Difference.  In this episode, Ilana and Chris will discuss: - How Chris became an FBI hostage negotiator - Why empathy is the secret weapon in business and life - Turning a “no” into a powerful negotiation tool - Why decision-making is emotional - The surprising power of vulnerability in negotiations - “It's not what you say, it's how you say it” - Why a positive frame of mind makes you 31% smarter - How to get your boss to pay you more - And other topics…   Chris Voss is a former FBI lead international kidnapping negotiator and expert in high-stakes negotiations. He is also the CEO of Black Swan Group and author of Never Split the Difference. With over 24 years of experience at the FBI, Chris negotiated some of the most challenging hostage situations. He represented the U.S. at G8-sponsored international conferences on kidnapping. Chris has received prestigious awards, including the Attorney General's Award for Excellence in Law Enforcement. He has also taught negotiation in top MBA programs at USC, Georgetown, and Harvard, as well as lecturing globally.  Connect with Chris: Chris's LinkedIn: https://www.linkedin.com/in/christophervoss/   Chris's Twitter: https://twitter.com/fbinegotiator Resources Mentioned: Chris's Book, Never Split the Difference: Negotiating As If Your Life Depended On It: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805  Chris's Documentary, Tactical Empathy: https://www.imdb.com/title/tt21383310/  Chris's YouTube: https://www.youtube.com/channel/UCk7jHqdlFFDBhC1QIFqi54w   Negotiation Mastery Newsletter: https://www.linkedin.com/newsletters/negotiation-mastery-6998634991547006976/  Shawn Achor's TED Talk, “The Happy Secret to Better Work”: https://www.youtube.com/watch?v=fLJsdqxnZb0  The Talent Code: Greatness Isn't Born. It's Grown. Here's How. by Daniel Coyle: https://www.amazon.com/Talent-Code-Greatness-Born-Grown/dp/055380684X  In the Presence of My Enemies by Gracia Burnham and Dean Merrill: https://www.amazon.com/Presence-My-Enemies-Gracia-Burnham/dp/0842381392 

Chris Voss is a former FBI hostage negotiator known for his expertise in negotiation tactics. After a 24-year FBI career, he founded The Black Swan Group, offering negotiation training and consulting. Voss authored the bestseller "Never Split the Difference," applying his FBI techniques to everyday situations. He's taught at Harvard and Georgetown, and is recognized for strategies like "tactical empathy." His work has greatly influenced modern negotiation approaches in both personal and professional settings.EPISODE CHAPTERS:00:00 Introduction to Chris Voss and His Background03:04 The Importance of Emotional Intelligence in Negotiation05:55 Understanding the Role of Tone and Nonverbal Communication09:13 Tactical Empathy: The Key to Effective Communication11:53 Navigating Difficult Conversations and Maintaining Composure14:55 The Power of Curiosity in Negotiation17:59 Rehearsing Conversations for Better Outcomes21:02 The Profile of a Successful Negotiator24:14 Comparing Different Negotiation Styles: Assertive vs. Collaborative27:04 The Long-Term Value of Building Relationships in Negotiation31:41 The Consequences of Insulting Relationships34:05 The Importance of Reputation in Negotiation39:27 Building Confidence in Negotiation Skills43:44 The Role of Practice in Mastery55:21 Practical Tips for Everyday NegotiationTAKEAWAYSNegotiation is a skill that infiltrates every aspect of life.Emotional intelligence is crucial for successful negotiations.It's not just about the words you say, but how you say them.Tactical empathy involves understanding and reflecting the other person's feelings.Maintaining composure in difficult conversations is essential.Curiosity can help you stay calm and process information better.Rehearsing conversations can improve your negotiation skills.Building relationships is key to successful negotiations.Ambitious individuals tend to be more innovative in their approaches.Coaching is vital for refining negotiation skills.  Insulting relationships can have long-lasting consequences in business.Reputation is crucial; past behavior influences future negotiations.Building confidence in negotiation comes from practice and experience.Emotional intelligence is key to successful negotiations.You don't need to be perfect; practice in low-stakes situations.For every negative comment, there are many positive supporters.Reading people's emotions can enhance negotiation outcomes.Collaborating with others can turn detractors into allies.Hard work often outweighs natural talent in achieving success.Continuous learning and adaptation are essential in negotiation.TRANSCRIPT:https://share.transistor.fm/s/c056630c/transcript.txtCHRIS' WEBSITE:https://www.blackswanltd.com/chris-vossPODCAST INFO:YouTube:   / @tysonpopplestone9467Apple Podcasts: https://podcasts.apple.com/au/podcast...Spotify: https://open.spotify.com/show/2gWvUUY...RSS: https://feeds.transistor.fm/popcultureSOCIALS:- Instagram:   / tysonpopplestone- YouTube:    / @tysonpopplestone9467  

Join us in this episode with Chris Voss, a former FBI negotiator and best-selling author of Never Split the Difference. With 24 years of experience negotiating with terrorists, Chris offers incredible insights into the art of negotiation. Learn how fear influences decision-making, the balance between being likable and needing to be liked, and the power of building rapport. Chris also shares why listening and asking the right questions can change everything in a negotiation. Plus, he takes us inside a real-life scenario, negotiating with a bank robber holding hostages—showing how these techniques work in action. Episode Highlights: 00:00 - Episode trailer 04:39 - The Power of Likability in Negotiations 09:20 - Authentic Intentions in Successful Negotiations 12:42 - Strategic Silence: Enhancing Negotiation Communication 28:56 - Enhancing Negotiation Skills through Strategic Training 37:15 - Tactical Empathy for Successful Negotiations 47:38 - Price-Naming Impact on Negotiation Strategies 54:17 - Strategic 'What' and 'How' Questioning Strategies 01:09:24 - Mastering Tone for Effective Communication 01:14:10 - Adapting Conflict Resolution Styles for Success 01:21:24 - "FBI Negotiator Strategies in Hostage Situations" 01:23:55 - Price Concealment Strategy in Negotiations 01:32:03 - Negotiation Success Through Personality Type Awareness About my guest: Chris Voss is the CEO and Founder of The Black Swan Group, as well as an acclaimed keynote speaker and negotiation expert. With over 24 years of experience as a lead international kidnapping negotiator for the FBI, Chris developed a deep understanding of high-stakes negotiation techniques. His career highlights include serving on the New York Joint Terrorist Task Force and negotiating during critical hostage crises, while also representing the U.S. at G8-sponsored conferences on kidnapping. Chris's training from esteemed institutions like Scotland Yard and Harvard Law School, combined with awards such as the Attorney General's Award for Excellence in Law Enforcement, underscores his expertise in the field. After leaving the FBI, Chris transitioned his skills to the business world, founding The Black Swan Group in 2009 to teach professionals how to navigate complex negotiations. He has held adjunct professor roles at the University of Southern California and Georgetown University, and has lectured at prestigious institutions like Harvard and Northwestern. Additionally, he serves as Managing Director of Insite Security's Kidnapping Resolution Practice. Chris's unique approach to negotiation, grounded in both psychological insight and practical experience, continues to impact leaders across industries. Connect with Chris Website: https://www.blackswanltd.com/ Instagram: https://www.instagram.com/thefbinegotiator/ Youtube: https://www.youtube.com/@NegotiationMastery Facebook: https://www.facebook.com/BlackSwanLTD/ Become a globally recognized Trainer and Speaker in just 90 days! https://www.speaktoleadblueprint.com/speaktoleadblueprint Want to manage your life the same way that helped me make $1 million by 28 and travel the world at the same time? Grab my FREE one-page Life By Design productivity planner below ⁠https://planner.morgantnelson.com/optinplanner Join the Dream Out Loud Facebook Community https://bit.ly/49QXClW Follow me on Instagram here https://www.Instagram.com/morgantnelson Subscribe to my YouTube channel https://www.youtube.com/@morgantnelson

In this "Greatest Hits" episode, originally aired on July 22nd, 2022, James talks with Troy Smith, Retired Detective and Hostage Negotiator with the San Antonio Police Department. Troy is now with the Black Swan Group. To learn more about Black Swan Group, Visit https://www.blackswanltd.com. Visit https://www.jamesjenkins.com/podcasts/agency-freedom/ to join our email list and catch up on episodes you may have missed. Connect with Agency Freedom on Facebook at the Agency Freedom group: https://www.facebook.com/groups/agencyfreedom Email us at podcast@jamesjenkins.com with ideas, requests, complaints or suggestions for how we can make the show better. Episode Highlights: Troy shares his background story and how he ended up joining the San Antonio Police Department as an officer and later as a hostage negotiator. (5:19) Troy discusses what led him to the Black Swan Group where hostage negotiation skills are applied in a business environment. (6:28) Troy shares the story of a powerful moment when he gave his badge to a young boy with terminal cancer who wanted to be in law enforcement one day. (9:06) Troy explains his day-to-day setup as a Black Swan coach and facilitator. (19:40) Troy shares that the foundation skills as part of the training are labeling, mirroring, and dynamic silence. (22:57) Troy shares how to use dynamic silence as a way to stay in the conversation and continue to get the information that you need. (29:54) Troy explains that if you are in any kind of negotiation, you have to learn to be patient and be willing to commit to it. (32:15) Troy discusses why they limit their coaching sessions to 1 or 2 per day. (41:40)  Troy shares how Chris spends his time on a day-to-day basis as he runs the business and makes important decisions. (45:16) Troy advises the listeners not to get consumed with how everybody is doing down the road, and instead, just give their best at the moment. (47:41) Key Quotes: "If you don't use the silence to give them the time, you start over talking, you start talking over them. And before they can give you an answer, you've already moved on to the next thing." - Troy Smith “If you're in a negotiation, you have to learn to be patient. This is something that you have to be willing to commit to.” -Troy Smith "When you start saying it's is all about you, it's not about them any longer. And most people are going to get turned off by that." - Troy Smith

In this "Greatest Hits" episode, originally aired on July 22nd, 2022, James talks with Troy Smith, Retired Detective and Hostage Negotiator with the San Antonio Police Department. Troy is now with the Black Swan Group. To learn more about Black Swan Group, Visit https://www.blackswanltd.com. Visit https://www.jamesjenkins.com/podcasts/agency-freedom/ to join our email list and catch up on episodes you may have missed. Connect with Agency Freedom on Facebook at the Agency Freedom group: https://www.facebook.com/groups/agencyfreedom Email us at podcast@jamesjenkins.com with ideas, requests, complaints or suggestions for how we can make the show better. Episode Highlights: Troy shares his background story and how he ended up joining the San Antonio Police Department as an officer and later as a hostage negotiator. (5:19) Troy discusses what led him to the Black Swan Group where hostage negotiation skills are applied in a business environment. (6:28) Troy shares the story of a powerful moment when he gave his badge to a young boy with terminal cancer who wanted to be in law enforcement one day. (9:06) Troy explains his day-to-day setup as a Black Swan coach and facilitator. (19:40) Troy shares that the foundation skills as part of the training are labeling, mirroring, and dynamic silence. (22:57) Troy shares how to use dynamic silence as a way to stay in the conversation and continue to get the information that you need. (29:54) Troy explains that if you are in any kind of negotiation, you have to learn to be patient and be willing to commit to it. (32:15) Troy discusses why they limit their coaching sessions to 1 or 2 per day. (41:40)  Troy shares how Chris spends his time on a day-to-day basis as he runs the business and makes important decisions. (45:16) Troy advises the listeners not to get consumed with how everybody is doing down the road, and instead, just give their best at the moment. (47:41) Key Quotes: "If you don't use the silence to give them the time, you start over talking, you start talking over them. And before they can give you an answer, you've already moved on to the next thing." - Troy Smith “If you're in a negotiation, you have to learn to be patient. This is something that you have to be willing to commit to.” -Troy Smith "When you start saying it's is all about you, it's not about them any longer. And most people are going to get turned off by that." - Troy Smith

Chris Voss is a businessman, author, academic, and former FBI hostage negotiator. Chris is also an adjunct professor at Harvard Law, Georgetown, and USC. His ability to negotiate in any situation and teach how to handle the tough conversations in life is incredible.Chris is the CEO of the Black Swan Group and co-author of Never Split the Difference. From a table at the Silver Diner in Arlington, Virginia, Chris breaks down his life, career, and what he learned as a hostage negotiator.Follow To Dine For:Official Website: ToDineForTV.comFacebook: Facebook.com/ToDineForTVInstagram: @ToDineForTVTwitter: @KateSullivanTVEmail: ToDineForTV@gmail.com Thank You to our Sponsors!American National InsuranceFollow Our Guest:Official Site: BlackSwanLtd.comFacebook: Chris VossInstagram: @TheFBINegotiatorTwitter: @FBINegotiatorLinkedIn: Chris VossFollow The Restaurant:Official Website: SilverDiner.comFacebook: Silver DinerInstagram: @Silver_Diner Hosted on Acast. See acast.com/privacy for more information.

Scott Fischbuch is a passionate coach and personality typing expert dedicated to helping individuals and teams unlock their full potential. With years of experience in personal development and business optimization, he has honed his skills to create tailored coaching strategies that drive real results. On this episode we discuss the book "Never Split the Difference: Negotiating As If Your Life Depended On It" by former FBI hostage negotiator and founder of the Black Swan Group, Chris Voss. Connect with Scott and sign up for wilderness retreats, personal coaching, and more at https://toolswithscott.com Buy the book here https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805

In this episode of The Evolving Leader, co-hosts Jean Gomes and Sara Deschamps are in conversation with former FBI hostage negotiator Chris Voss. During his 24 years in the FBI Chris changed the game in negotiation from one of stoicism to one of tactical empathy, persuading kidnappers, terrorists, and bank robbers to see things his way, saving countless lives in the process. Chris has translated his high-profile experience and synergy of collaboration and empathy into his negotiation consultancy The Black Swan Group, where he and his team of expert hostage negotiators apply negotiation skills in business contexts to help their clients make better deals, develop new relationships, and uncover valuable pieces of information the other side is hiding.Chris is a household name on the Masterclass platform where he's garnered a following for his accessible courses that teach everyone how to better communicate using behavioural science and human nature. He is also a successful author - his book Never Split the Difference explores how everything is a negotiation, and how anyone can use FBI negotiation tactics to solve problems, get what they want and resolve conflicts in all aspects of their life.Referenced during this episode:The Edge negotiation newsletter: https://www.blackswanltd.com/the-edgeThe Black Swan Group: Blackswanltd.comOther reading from Jean Gomes and Scott Allender: Leading In A Non-Linear World (J Gomes, 2023)The Enneagram of Emotional Intelligence (S Allender, 2023)Social:Instagram           @evolvingleaderLinkedIn             The Evolving Leader PodcastTwitter               @Evolving_LeaderYouTube           @evolvingleader The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

The Business of Meetings – Episode 217 - Inside the Mind of an FBI Negotiator: Chris Voss on Mastering Negotiations from Hostages to Boardrooms We are delighted and honored to welcome the legendary FBI negotiator, Chris Voss, as our guest today. Chris was the head of the hostage negotiations at the FBI, and he significantly changed their negotiation style. He has taught at various business schools and founded the Black Swan Group. He is also an author, having written Never Split the Difference, The Full Fee Agent, and more recently, Empathy and Understanding in Business. Join us to hear Chris's fascinating story and to get his advice and actionable tips to implement in your life and business. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Connect with Chris Voss On LinkedIn The Black Swan Group website Books by Chris Voss: Never Split the Difference The Full Fee Agent Empathy and Understanding In Business

Chris Voss, founder of the Black Swan Group,  joins us to share the story behind Never Split The Difference, the #1 Wall Street Journal best selling book on Negotiation. The most decorated FBI hostage negotiator in history, Chris Voss teaches his model Harvard Law, Georgetown University and others. Key Takeaways how never split the difference started,Optimal Timing for NegotiationsThe Neuroscience Behind Tactical Empathybest ways to collaborate in negotiations,ways to negotiate like your life depended on it,best ways to collaborate in negotiations,how to practice Never Split the Difference,benefits of using active listening and importance of body language in communications,and other top techniques in Never Split the Difference,Chapters00:00 Introduction to Chris Voss and the Black Swan Method03:34 Chris Voss's Background and the Documentary04:04 Chris Voss's Journey into Law Enforcement06:26 Mentors and Becoming a Hostage Negotiator09:22 The Foundation of the Black Swan Method14:14 Developing Tactical Empathy on a Suicide Hotline21:36 Practicing and Applying the Black Swan Method24:30 Optimal Timing for Negotiations28:22 Tactical Empathy with Adversaries32:40 Defining Tactical Empathy34:41 The Future of Tactical Empathy and NeuroscienceTo grab your copy of Never Split The Difference you can buy it here (not an affiliate link). https://a.co/d/229P5UVTo find more of Chris Voss and The Black Swan Group: https://www.blackswanltd.com/Try KiteWorks today at www.KiteWorks.comDon't Miss our Video on this Exciting KiteWorks Offer! Try KiteWorks today at www.KiteWorks.comDon't miss this Video on it!The Most Secure Managed File Transfer System. Watch Video Episodes! And Please...Subscribe to our YouTube Channel. Want to help us out? Leave us a 5-Star review on Apple Podcast Reviews. Submit Your Questions Direct and Find out more www.CyberCrimeJunkies.com Stay up-to-date on Cybersecurity with VIGILANCE Newsletter. Want Gear? We love our Small Business Sponsor, BlushingIntrovert.com. has it all. Women's clothing, cool accessories supporting Mental Health Research. https://blushingintrovert.com

Chris Voss joins us to go INSIDE the famous negotiation model he created and share secrets behind Never Split the Difference, from the #1 Wall Street Journal best-selling book on Negotiation. Chris is the most decorated FBI hostage negotiator in history. He teaches his techniques at Harvard Law, Georgetown University, and others. He is the founder of the Black Swan Group.Key Takeaways  The Importance of Proof of Life in NegotiationUsing Decreasing Incremental Change in BargainingHow Accusation Audits work, How Tactical Empathy and Espionage are used,modern ways to negotiate effectively,how to ask questions better using Never Split the Difference,how to negotiate with an enemy, how to discover unknowns in negotiationnew ways to convince someone of anything,and other secrets behind Never Split the Difference. Chapters00:00 Introduction to the Never Split the Difference Method02:15 Mastering the Never Split the Difference Method of Negotiation03:11 The Power of Active Listening and Tactical Empathy05:31 Uncovering Concealed Motivations and Undisclosed Needs07:22 The Importance of Proof of Life in Negotiations08:44 Using Decreasing Incremental Change in Bargaining10:41 Dealing with Aggressive Individuals and Building Agreement To grab your copy of Never Split The Difference you can buy it here (not an affiliate link). https://a.co/d/229P5UVTo find more of Chris Voss and The Black Swan Group: https://www.blackswanltd.com/  Try KiteWorks today at www.KiteWorks.comDon't Miss our Video on this Exciting KiteWorks Offer! Try KiteWorks today at www.KiteWorks.comDon't miss this Video on it!The Most Secure Managed File Transfer System. Watch Video Episodes! And Please...Subscribe to our YouTube Channel. Want to help us out? Leave us a 5-Star review on Apple Podcast Reviews. Submit Your Questions Direct and Find out more www.CyberCrimeJunkies.com Stay up-to-date on Cybersecurity with VIGILANCE Newsletter. Want Gear? We love our Small Business Sponsor, BlushingIntrovert.com. has it all. Women's clothing, cool accessories supporting Mental Health Research. https://blushingintrovert.com

We talk to Jonathan Smith, EOS Implementer and Negotiations Trainer and Coach with the Black Swan Group. Jonathan tells us why the EOS system is so powerful, the importance of having an EOS implementer, and how to make EOS work for you for years after your initial implementation. He also tells us how he met and agreed to work with Chris Voss, the founder of the Black Swan Group and the best selling negotiating book, Never Split the Difference, and he teaches us some great negotiating tips from the book. I also share my riveting story about how I used the book to several hundreds of dollars in a car rental negotiation. Enjoy the show!

Chris Voss worked as a Supervisory Special Agent for the FBI, specializing in negotiation. Now Chris is the World's #1 Negotiation Coach, Keynote Speaker, Bestselling Author of Never Split The Difference, and CEO at The Black Swan Group, Ltd. In today's episode, Erin and Chris discuss identification versus feeling when it comes to empathy, the power of the pause in high-stake conversations, and why tactical empathy is the key to collaboration. If you're looking for tangible strategies for improving your communication skills – this is the episode for you. Show Links: Sign up for the FREE virtual public book club for I See You! Happening on April 17th Purchase Erin's newest book, I See You! A Leader's Guide to Energizing Your Team through Radical Empathy Purchase the I See You Meditation Album Get our free 4-Step Consistency Planner here Did today's episode resonate with you? Please leave us a review for a chance to win a self-care package from us Send a question/voice message on SpeakPipe here. Want to book Erin to speak at your organization or large-scale event: Learn more here. Connect with Chris Voss: Chris's LinkedIn Chris's company website Chris's Tuesday newsletter, The Edge Connect with Erin Diehl: @itserindiehl on Instagram, TikTok, and Twitter Erin's LinkedIn improve it! TikTok Improve it! Instagram Improve it! Facebook improve it! website Book a Laugh Break Book a Workshop Email Erin: info@learntoimproveit.com “I love this podcast and I love Erin!!” If that sounds like you, please consider rating and reviewing this podcast! This helps Erin support more people – just like you – move toward the leader you want to be. Click here, click listen on Apple Podcasts, scroll to the bottom, tap to rate with 5 stars, and select “Write a Review.” Then be sure to let Erin know what you loved most about the episode! Also, if you haven't done so already, subscribe to the podcast. That way you won't miss any juicy episodes! Thanks in advance, improve it! Peeps :)

Jordan B Peterson Podcast Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgDr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Jordan B Peterson Podcast Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgDr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Chris Voss is one of the world's leading authorities on negotiation. As a former Lead FBI International Hostage Negotiator and CEO of The Black Swan Group, he's spent years mastering the art of negotiation in high-stakes situations. For law firm owners, negotiation isn't a professional skill. It's a daily necessity. Negotiations touch every part of our lives. They range from reaching settlements with opposing counsel. They also include managing team dynamics and even deciding what's for dinner. In this captivating new episode of The Game Changing Attorney Podcast, Chris and Michael Mogill take a deep dive into: The hidden power of maintaining a positive frame of mind in negotiations The dangers of falling for the illusion of a “win-win” negotiation How generosity can be a secret weapon in your negotiation arsenal ---- Show Notes: 05:07 – Negotiation in real life vs. television 09:45 – The power of a positive frame of mind 15:10 – The dangers of a “win-win” negotiation 18:33 – Be generous 22:53 – Cognitive vs. Tactical Empathy 32:29 – Negotiation in the digital age 36:34 – Put in the reps 45:45 – Learn from your losses and your win ---- Links & Resources Nick Nanton DNA Films Warren Buffett Delta Masterclass Suits (Television Show) Mark Wahlberg Daniel Pink Start With No (Book) Lyft TSA Empathy and Understanding In Business (Book) Tiger Woods Kansas City Chiefs Kirk Cousins Roger Bannister Netflix Russell Wilson Seattle Seahawks Baltimore Ravens Joe Flacco Patrick Mahomes University of Alabama Marcus Mariota Walter Isaacson Elon Musk Tesla Starlink SpaceX Black Swan Group ---- Listening to this episode but want to watch it? Check it out on Spotify.  Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: #5 Chris Voss – Negotiation Tactics for Business and Life #231 Steven Kotler – Harnessing Neuroscience for Peak Performance #196 AMMA – The 9 Sources of Entrepreneurial Advantage

Have you ever considered the paradox that a simple "YES" could potentially derail a negotiation? Or pondered the tactics required to secure your dream home at its listing price?   This is an episode Frank recorded on his Norwegian show a while back, we delve into the fascinating world of negotiation with Chris Voss, a master of the craft with 24 years of experience at the FBI. Voss's tenure as a hostage negotiator has seen him confront a spectrum of adversaries, from bank robbers to terrorists, shaping him into the FBI's premier international kidnapping negotiator and a pivotal figure in crafting the negotiation strategies employed by both the FBI and CIA.   Recognized globally as a pinnacle of negotiation excellence, Chris Voss founded The Black Swan Group, a consultancy renowned for its expertise in guiding Fortune 500 companies through the labyrinth of complex negotiations.   Beyond his consultancy, Voss has imparted his wisdom across prestigious business schools such as the University of Southern California Marshall School of Business, Georgetown University McDonough School of Business, Harvard University, MIT Sloan School of Management, and Northwestern University Kellogg School of Management. His profound insights into negotiation dynamics are encapsulated in his 2016 publication, "Never Split the Difference."   Today's episode unpacks a treasure trove of negotiation wisdom, including:   The counter-intuitive reason why "YES" might not always be the outcome you desire. The essential traits that define a successful negotiator. Practical strategies to clinch your dream home at the desired price. Insights into why the word "WHY" might not serve you well in uncovering true motivations. An exploration of the three distinct personality types encountered in negotiations. A spotlight on Chris Voss's favored negotiation technique. The universal negotiability principle—understanding that everything is up for negotiation. And much more, designed to refine your negotiation skills and strategic thinking.    Enjoy!

Envision a situation, whether in your personal life or professional endeavors, where you were eager to negotiate effectively but fell short, leaving all parties involved feeling dissatisfied. Now, reimagine that same scenario with the benefit of training from a former FBI lead negotiator. How might that conversation have unfolded differently, leading to a more successful outcome for everyone? Today's guest, Chris Voss, is a renowned author, dynamic speaker, and expert in the art of negotiation. Using captivating stories, insights, and useful tips for business and everyday life, he guides those who want to improve their negotiation skills. Chris has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, TIME, Fast Company, and Inc. During his tenure from 1986 to 2000, Chris served as a member of the New York City Joint Terrorism Task Force. His responsibilities included investigating the 1993 World Trade Center bombing, monitoring the New York City landmark bomb plot, and serving as the "co-case agent" during the investigation of the 1996 TWA Flight 800 explosion. Chris spent 24 years working in the FBI Crisis Negotiation Unit and was the FBI's chief international hostage and kidnapping negotiator from 2003 to 2007. After retiring from the FBI in 2007, Chris founded The Black Swan Group, a consultancy and training firm specializing in negotiation skills. His experiences have led him to share his knowledge as an adjunct professor at Georgetown University's McDonough School of Business and as a lecturer at the Marshall School of Business at the University of Southern California. He is also a co-author of the book Never Split The Difference, which challenges traditional negotiation strategies. His other written works include The Full Fee Agent and Empathy and Understanding In Business. As a leading authority in negotiation tactics and strategies, he created and narrated a MasterClass, "The Art of Negotiation," in 2019. Enhancing your negotiation skills can lead to better outcomes, stronger relationships, and increased effectiveness in various situations. So, if you're ready to completely transform your negotiation approach, join me and Chris as we uncover the secrets behind tactical empathy, mirroring, labeling, and other strategies that can revolutionize your negotiations. For the full show notes, visit: https://bengreenfieldlife.com/neversplit Episode Sponsors: Ned: Go to helloned.com/GREENFIELD and get 15% off Ned products with code GREENFIELD. Jigsaw Health: Visit JigsawAC.com and use "Greenfield10" to get 10% off on your order. Alitura: Visit alitura.com today, use code BG20, and enjoy an exclusive 20% discount on your order. Thrive Market: Go to ThriveMarket.com/BEN for 30% off your first order, plus a FREE $60 gift! Ipothecary: Go to ipothecarystore.com/ben and use code BEN20 for 20% off.See omnystudio.com/listener for privacy information.

Dr. Jordan Peterson speaks with author, teacher, and prior hostage negotiator Chris Voss. They discuss the necessity of prioritizing needs and wants, how to navigate the job market to fit your best potential, how and why to go after a raise, the primacy of invitational collaboration over compelled, and how Voss succeeded in many real-world hostage negotiations. Chris Voss has served as the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), the hostage negotiation representative for the National Security Council's Hostage Working Group, and the lead Crisis Negotiator for the NYC division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years, a recipient of the Attorney General's Award for Excellence in Law Enforcement, and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation courses at the University of Southern California, Georgetown University, and Harvard University. He has also guest lectured at Northwestern University and at schools abroad. Currently, Chris works with Insite Security as their Managing Director of the Kidnapping Resolution Practice.  - Links - 2024 tour details can be found here https://jordanbpeterson.com/events   Peterson Academy https://petersonacademy.com/    For Chris Voss: On Instagram https://www.instagram.com/thefbinegotiator/?hl=en On X https://twitter.com/fbinegotiator?lang=en Sign up for Chris Voss's Newsletter https://www.blackswanltd.com/no-oriented-questions “Never Split the Difference: Negotiating As If Your Life Depended On It” (book) https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 Learn to negotiate with the Black Swan Group https://www.blackswanltd.com/ 

Welcome to Better Business Better Life, a podcast designed to empower business owners with invaluable advice. In this episode, your host Debra Chantry-Taylor sits down with Jonathan B. Smith, an accomplished entrepreneur, author, and business strategist. Together, they delve into essential topics such as EOS implementation, negotiation techniques, and achieving work-life balance. Jonathan B. Smith is a dynamic entrepreneur, revered author, and strategic business advisor. With over a decade of experience as an Expert EOS Implementer®, he has guided 125+ high-growth companies through 1,000+ sessions, fostering enhanced strategy, execution, and outcomes. Notably, Jonathan has facilitated 25 successful business exits since 2013, showcasing his expertise in driving tangible results. In addition to his EOS role, Jonathan is a Negotiations Trainer at the Black Swan Group alongside former FBI Hostage Negotiator, Chris Voss. He advises at the International Spy Museum and serves on the Investment Committee at TF Investors, focusing on EOS®-run firms. Beyond his professional pursuits, Jonathan contributes to global entrepreneurship as a JCOC 84 member and U.S. Department of State Delegate. A licensed Commercial Pilot, dog trainer, and avid fisherman, Jonathan embodies a diverse skill set and holistic approach to success. In this podcast series, we explore the Entrepreneurial Operating System (EOS) and its impact on various aspects of entrepreneurship. From implementing EOS for business operations to honing negotiation skills and achieving work-life balance, each episode offers valuable insights and practical strategies for success. Tune in for expert insights and actionable strategies to take your business to the next level. HOST'S DETAILS: ___________________________________________ ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►See how she can help you: ⁠https://businessaction.co.nz/⁠ ____________________________________________ GUESTS DETAILS: ____________________________________________ ►jbs@o4g.com
 ►https://www.eosworldwide.com/jonathan-smith
 ►linkedin.com/in/o4g

 Chapters 0:00 Introduction 01:33 Entrepreneurship, EOS implementation, and personal growth. 08:49 EOS framework, negotiation skills, and business development. 16:17 Work-life balance and entrepreneurship. 21:11 Using EOS to improve business operations and leadership. 25:35 Entrepreneurial Operating System (EOS) and effective communication strategies. --- Send in a voice message: https://podcasters.spotify.com/pod/show/betterbusiness-betterlife/message

Chris Voss is the CEO and Founder of The Black Swan Group, an organization that teaches strategies found in hostage negotiations and applies them to the business world. He is also the best-selling author of the book Never Split the Difference: Negotiating As If Your Life Depended On It. Prior to 2008, Chris was the Lead Negotiator for the FBI International Kidnapping Response as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. In this episode… Negotiation is a specialized yet universally useful skill. Even mundane conversations are filled with requests, persuasion, and deliberation. The basics are learned intuitively, but for more serious circumstances, more is required. Hostage situations are the most dire instance of negotiation. Experts are equipped to handle these scenarios with care and precision, pulling from thorough training and prior experience. In our digital world ransomware is also a hostage situation only your IT network is the hostage!! These advanced principles are incredibly useful for emergencies and day-to-day life alike. Now you can learn directly from a real-world ransomware example of how high-level negotiation works in practice. In this episode of She Said Privacy/He Said Security, Justin and Jodi Daniels are joined by Chris Voss, the CEO and Founder of The Black Swan Group, to share the concepts of high-stakes negotiations. They walk step-by-step through Justin's ransomware negotiation for a hostage IT network and how he applied Chris' principles to great success. They also discuss how to handle timelines, good questions for negotiations, and the best negotiation tip for privacy and security professionals.

Would you be quick enough to make decisions under pressure? Our guest for this episode of the I Own It podcast is a real icon at what he does. Christopher Voss is a former FBI hostage negotiator, the CEO and Founder of the Black Swan Group, the best-selling author of “Never Split The Difference: Negotiating As If Your Life Depended On It”, and a keynote speaker. Originally working for the SWAT, his swift thinking skills and love for helping others led him to pivot his career as an FBI agent. Just like him, you can learn how to be prepared and persuasive – be it in business or your personal life! This doesn't mean Chris didn't have his fair share of failures. It's either you give up or learn, he says. But the downs were all worth it…. as he built Black Swan, a coaching company that teaches “Tactical Empathy”, helping business owners like you soar to new heights through negotiation. Tune in as Christopher Voss gives us a glimpse into his action-packed experience as a professional negotiator, his advice for successfully closing deals, why listening is a lost art, and why taking care of oneself is crucial when working in a high-pressure field. Timestamps: 00:00 Introduction 00:59 Becoming an FBI negotiator 04:28 Preparation and skills to be learned 07:48 Most rewarding cases? 09:53 Any exciting experiences? 11:53 Moving into coaching 13:39 Why the name Black Swan 14:40 Counterintuitive negotiating tips 16:12 Listening to understand 18:16 Be open to picking up new skills 21:47 On writing “The Full Fee Agent” 24:00 Positive reception for “Never Split the Difference” 26:27 A time when Christopher didn't own it 27:51 How to prevent getting triggered 31:43 Self-care matters 33:36 Christopher's advice to his 16-year-old self 34:13 What would Christopher's last meal on Earth be? 35:02 Christopher's favorite music Quotations: “You had to be assertive to save lives.” - Christopher Voss “Either you quit or you get better.” - Christopher Voss “The harm of others is never included in the success of our clients.” - Christopher Voss “I always seek the truth in what someone else is saying, and you'll build a deeper-rooted connection.” - Ben Reinberg “A friend of mine said a long time ago, ‘It doesn't do you any good to tell somebody what you really think,” and I fall victim to that a couple of times.” - Christopher Voss “In a crisis, people have to make decisions. I think part of what John Kennedy said a long time ago, ‘The risks and costs of comfortable inaction are very high.' And I love decision-making and action.” - Christopher Voss Get in touch with Christopher Voss. Website: https://www.blackswanltd.com/ Subscribe to The Edge Newsletter: https://www.blackswanltd.com/the-edge Twitter: @fbinegotiator Instagram: @thefbinegotiator Connect with Ben: benreinberg.com Instagram, Twitter, and TikTok: @therealbenreinberg LinkedIn: linkedin.com/in/benreinberg Facebook: facebook.com/TheRealBenReinberg Check out Ben's firm here: https://alliancecgc.com/

In this engaging episode of 'Close It Now', host Sam Wakefield offers an in-depth recap of the notable D2Dcon7, highlighting the event's most compelling sessions and invaluable takeaways for HVAC sales professionals. A significant portion of the episode is dedicated to the insights of Chris Voss from the Black Swan Group, emphasizing the critical importance of understanding the landscape and context of each HVAC project. Wakefield eloquently bridges these insights with the power of self-investment, advocating for continual professional development within the industry. He also provides a tantalizing preview of the upcoming Close It Now training event, scheduled for March 21-22 in Round Rock, TX. This episode is not just a recap; it's a treasure trove of advice, strategies, and motivational guidance for anyone looking to excel in HVAC sales and elevate their career to new heights.

Minter Dialogue with Chris Voss Whether you are dealing with new contracts, starting new relationships or challenging your teams, our ability to negotiate remains a fundamental skill. Before I get back into the new episodes for 2024, I wanted to re-release this stimulating conversation with Chris Voss (MDE322), world-renowned negotiator and best-selling author. He was a member of the NYC joint terrorism task force for fourteen years, lead crisis negotiator for the NYC division of the FBI before becoming the FBI lead international kidnapping negotiator. He teaches at several prestigious universities and founded and runs the Black Swan Group, a strategy consultancy. He is also the author of monumental best-seller, “Never Split The Difference.” In this conversation with Chris, we talk about the art of negotiation and of making a deal, the role of negotiations in business and in life, how to distinguish between real and fake opportunities and the power of being calm.   If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to Apple Podcasts or your favourite podcast channel, to rate/review the show. Otherwise, you can find me @mdial on Twitter.

If you want to get what you want, you must become a better listener. And be careful — because you might not be as good a listener as you think. In this episode, expert negotiator Jonathan B. Smith (of the Black Swan Group and EOS) breaks down the tactics and approaches for active listening, and shows how it can be used to better connect with and convince people. The Black Swan Group was founded by best-selling author and former FBI hostage negotator Chris Voss; Smith is Voss's coach and business partner.

This week we have a special treat: an interview about negotiating the sale of your business with Chris Voss, the bestselling author of Never Split the Difference. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique approach to negotiation and this week, he talks about how his approach applies to selling a business. Prior to starting his training firm, The Black Swan Group,  Chris was the lead international kidnapping negotiator for the FBI. Chris served as the lead Crisis Negotiator for the New York City division of the FBI. He was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the infamous Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany.

Chris Voss is a former international hostage negotiator for the FBI whose career brought him face-to-face with bank robbers and terrorists. His résumé is extremely impressive: he became the FBI's lead international kidnapping negotiator, he's taught negotiation at leading universities, given speeches that have had millions of views, and he's now sharing with us the skills that have helped him save lives. Chris says life is a series of negotiations you should be prepared for and he explains all about that in his book, 'Never Split the Difference'. Chris is the founder and CEO of the Black Swan Group which trains businesses, individuals, law enforcement and government personnel in negotiations. You can learn more about Chris at https://blackswanltd.com.

In today's show, we interview special guest Brandon Voss of the Black Swan Group. Brandon is an expert trainer, coach, and thought leader serving as president of the Black Swan Group. Starting his entrepreneurial spirit at a young age detailing yachts at 14, Brandon gained diversity of experience eventually adapting the FBI's hostage negotiation techniques to the business world. Brandon has served as guest lecturer at places such as the USC Marshall School of Business and Georgetown's McDonough School of Business. He joins the show today to discuss the power of negotiation respective to dealing with clients in the home. Brandon details how tactical empathy employed properly can be the difference between a great deal and a great failure.

Get ready for a master class on negotiation. Ashley and Christopher Voss, lead international kidnapping investigator for the FBI, author of Never Split the Difference, and CEO of the Black Swan Group, discuss what it takes to be an incredible negotiator in your everyday life. Aside from the drive to get out in front of problems, negotiating also takes a great deal of initiative and imagination.  Chris discusses various tactics that can help you when negotiating situations in your life such as pay raises, promotions, and even prenuptial agreements. These skills include giving the other party the illusion of power, letting the other side speak first, developing openness, and the importance of truly understanding what it means to be empathetic. Subscribe to Christopher's company newsletter, The Edge: Text FBIempathy to 22828 Chris's Book: Never Split the Difference Book Mentioned: The Culture Code - Daniel Coyle Book Mentioned: Beyond Winning - Robert H. Mnookin Book Mentioned: Way of the Wolf – Jordan Belfort Connect with Ash: https://www.instagram.com/ashleystahl/ Take a FREE Quiz to Discover Your Most Authentic Career Path: https://www.ashleystahl.com/freequiz/

Prior to 2008, Chris Voss was the lead international kidnapping negotiator for the FBI and the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. Now, he's using his wisdom to teach business leaders how to negotiate and land deals. In this episode of YAPClassic, Chris will explain several advanced negotiation techniques, like how to conduct an accusation audit and what words we want to hear when negotiating. He will also break down how we can use tactical empathy to diffuse negativity in tense situations.  Chris Voss is a former FBI Hostage Negotiator. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools and has used his many years of experience in international crises and high-stakes negotiations to help people become better negotiators in their everyday lives.  In this episode, Hala and Chris will discuss: - Why you shouldn't match other people's energy - The unknown benefits of positivity in a negotiation - Why you need to do a gratitude exercise in the morning - How to diffuse negativity in a negotiation - The differences between empathy, sympathy, and agreement - “That's right” vs. “you're right” - The problem with sympathy - Why you want to hear the word ‘no' during a negotiation - How to conduct an accusations audit - The 7-38-55 body language rule - And other topics…  Chris Voss is a Former FBI Hostage Negotiator and the CEO of The Black Swan Group Ltd. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 30% off at yapmedia.io/course. Resources Mentioned: Chris's Website: https://www.blackswanltd.com/our-team/chris-voss Chris's LinkedIn: https://www.linkedin.com/in/christophervoss/ Chris's Instagram: https://www.instagram.com/thefbinegotiator/ Chris's Facebook: https://www.facebook.com/ChrisVossNegotiation/ Sign up for Chris's newsletter: Text "black swan method" to 33777. Sponsored By:  Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Green Chef - Go to GreenChef.com/60yap and use code 60yap to get 60% off plus free shipping Indeed - Claim your $75 credit now at indeed.com/profiting More About Young and Profiting Download Transcripts - youngandprofiting.com   Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Negotiating anything in life can make even the most socially robust entrepreneurs break out in cold sweats. Many of us are not born with negotiation skills but have to learn how to persuade our audience to be on our side. Learning excellent negotiation skills can take your career to the next level by negotiating a significant raise at your annual performance review. Negotiating a raise is so much easier than negotiating hostage situations like our next guest has while working with the FBI. In this episode, we talk to Chris Voss, also known as “The Master Negotiator.” Chris retired as the lead international kidnapping negotiator for the FBI, is the CEO of the Black Swan Group, and is the author of the national bestseller Never Split the Difference: Negotiating as If Your Life Depended on It, which was one of Darius's favorite books.   Drawing on his FBI experiences where the stakes are high, Chris Voss's company, The Black Swan Group, specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “black swans,” small pieces of information that have a huge effect on an outcome. The biggest surprise is learning the tactics behind negotiating a business deal are very similar to negotiating with a barricaded gunman for the lives of hostages.   Don't miss this thrilling episode! What Darius discusses with Chris Voss: How to be an effective negotiator for anything How information gathering can give you an edge in the negotiation game What it takes to subtly convince someone to have it your way What small things make the biggest impact in negotiations How to diffuse a situation by calling out the negative How emotions drive human behavior, not logic The Black Swan Rule: Treat others not the way you want to be treated but the way they want to be treated Common mistakes in negotiating Why you are 31% smarter with a positive mindset Why curiosity is a superpower.  How to make the gunman feel empathy for you Chris talks about his book Never Split the Difference And other topics... Connect with Chris: Website: https://www.blackswanltd.com/ LinkedIn: https://www.linkedin.com/in/christophervoss/  Instagram: https://www.instagram.com/thefbinegotiator/?hl=en  Book: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805  Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/whoompdarius/ YouTube: https://therealdarius.com/youtube Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Learn more about your ad choices. Visit megaphone.fm/adchoices

Sandy is a 23 year law Enforcement veteran with 10 years as a hostage negotiator. She is now a coach for Chriss Voss's Black Swan Group.

In this episode, Chris Voss teaches how what we in the small and midsize business world think about negotiation is wrong. The truth is we're negotiating when we're rolling out a new system employees need to use, when working with our leadership team, and even, as Chris points out in his book, when we're putting a child to bed at his or her bedtime. Chris Voss is the author of the NYT and WSJ bestseller, Never Split the Difference: Negotiating As If Your Life Depended On It (https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805/), spent 24 years at the FBI, where he was the lead international kidnapping negotiator, and is the CEO, Founder, and an Instructor at the Black Swan Group (www.BlackSwanLTD.com). The best way for most people who want to get better at negotiation in life who need deeper training than simply reading the book, but who can't afford the high-ticket Black Swan private trainings, is by joining Chris's Black Swan Network group coaching program on the Fireside Chat platform: https://firesidechat.com/blackswannetwork. When most of us think of negotiation, it conjures up images of big boardrooms and tense, stressful demands and counter-demands. We think it is relevant only for the big corporate world or for high-stakes deals we don't usually have to deal with. In this episode, Chris teaches several key negotiation techniques, what to stay away from and what you need, and shares stories from the business, personal, and the hostage negotiation world. Listen to the show on Apple podcasts (https://podcasts.apple.com/us/podcast/win-win-an-entrepreneurial-community/id1465488607), wherever you normally get your podcasts, or listen on the web at https://winwin.cast.rocks/.

Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He was formerly the lead international kidnapping negotiator for the FBI as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group.  He is the founder of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations.  He has taught business negotiation in MBA programs at the University of Southern California's Marshall School of Business and Georgetown's McDonough School of Business. He also taught business negotiation at Harvard and guest lectured at other leading universities including the MIT Sloan School of Management and Northwestern's Kellogg School of Management.  His book is titled: Never Split the Difference: Negotiating as if Your Life Depended on It.   Some interesting insights from this episode: ·         Working the crisis hotline was where Chris first learned the power of empathy. Showing someone that they feel heard is often enough to get them to change their behavior.  ·         Empathy is about the transmission of information whereas compassion is about the reaction to that transmission. ·         Any time you relax into stress, you'll handle it far better. The act of relaxation increases your body's ability to handle its stress demands. ·         Labeling is a verbal observation of an emotion or a dynamic. It's a way of demonstrating that you're listening and understanding the other side. ·         Meeting someone halfway (i.e. splitting the difference) rarely works since it never feels like it's really halfway.  You feel the transaction was unfair.  Reason being, based on the economist Daniel Kahneman, people tend to fear a loss twice as much as they are likely to welcome an equivalent gain. ·         “Excellence is a delight with learning and growing. It is not the pursuit of perfection which is a fool's errand.”   Notes: Never Split the Difference: Negotiating as if your Life Depended on It Black Swan Group Fireside Black Swan Group Coaching Program

Folks... We're going to be honest with you. This episode took us 4 years (and countless emails) to land, and that's because today's super special guest is none other than the famous... CHRIS VOSS, former FBI hostage negotiator and author of the book Never Split the Difference!  He has had a jaw-dropping, movie-worthy career working for the Federal Bureau of Investigation (FBI) that spans 24 years. Across this time, he has worked in roles such as the Lead International Kidnapping Negotiator and Hostage Negotiation Representative for the National Security Council's Hostage Working Group (Yep. We're also jealous of those titles

This week on The Mindset Advantage Podcast I chat with former FBI top hostage negotiator, Chris Voss. Chris is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Chris currently teaches at the University of Southern California and also Georgetown University. Voss is also the co-author of the best selling book Never Split the Difference: Negotiating as if your life depended on it. Chris is an incredibly talented individual who has years of experience at the highest level making pressure filled negotiations with some of the biggest threats around the world. He has now taken what he learned from the FBI and wants to share it with anybody who is interested in learning how to become a master of negotiation.Topics-Preparing for the FBI hostage team-3 Components of communication-Difference between sympathy and empathy-Labeling emotions-Tactical empathy-No is better than yesFollow Chris on Instagram at @thefbinegotiator and take his master class at https://www.masterclass.com/classes/chris-voss-teaches-the-art-of-negotiation?utm_source=Paid&utm_medium=AdWords&utm_campaign=CV&utm_content=Instructor-%7Bkeyword%7D-US_BM&utm_term=Aq-Prospecting&gclid=Cj0KCQjwxJqHBhC4ARIsAChq4auI9ni6e62r5-6ltM9MHB5EzNYY3lyiudeiutU1HxaSQf9sng-MKUQaAnaVEALw_wcB

Chris Voss is a former FBI hostage negotiator and author of Never Split the Difference, Negotiating As If Your Life Depended On It. He has a masterclass on negotiation and is the founder of the Black Swan Group, which helps train people in the art of negotiation. Listen in as Chris shares important skills he's learned in his 24 years as a hostage negotiator.  Timestamped show notes 02:08 - Chris's introduction 03:39 - Empathetic and strategic 07:34 - Staying calm 13:27 - Weird numbers 15:43 - Emotional intelligence 23:52 - Advanced training 33:27 - Listening skills 38:24 - Intergenerational communication 40:36 - Negotiation during COVID 46:19 - Women's negotiation 51:52 - Training Resources Links Black Swan: https://www.blackswanltd.com/

How do you get better at setting up relationships with key vendors and team members? This episode explores a negotiation technique you need to know and a community where people are learning and helping sharpen each other. Jonathan Smith (www.o4g.com) is an Expert EOS Implementer, a Certified Black Swan Trainer with Chris Voss's Black Swan Group, is on the organizing committee for the Webster Award, the Met-Gala-equivalent for the intelligence community, is a returning guest to the podcast, and was my EOS Implementer for 3 years from 2016 to 2019. Learn why negotiation skills aren't just a nice-to-have, a negotiation technique you can apply in your business, and all about the Black Swan Group's new community for learning and connecting with others on a similar path on the FireSideChat platform. Listen to the full episode on Apple podcasts (https://podcasts.apple.com/us/podcast/win-win-an-entrepreneurial-community/id1465488607), wherever you normally get your podcasts, or listen on the web at https://winwin.cast.rocks/.

Empower yourself with practical tools you can use to more effectively negotiate with others during this conversation with former lead international kidnapping negotiator for the FBI, Chris Voss. The author, speaker, and founder of The Black Swan Group shares how to most effectively leverage your knowledge and expertise when working with others. • Sales Prospecting Call Plan: http://pages.franklincovey.com/helping-clients-succeed-sales-prospecting-call-plan-tool-p.html

On today's episode, Dennis speaks with FBI's lead international kidnapping negotiator, CEO & Foudner of The Black Swan Group and best-selling author, Chris Voss. Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. During his career, he also represented the U.S. government as an expert in kidnapping at two international conferences sponsored by the G8. Before becoming the FBI's lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA Flight 800 catastrophe. He also negotiated the surrender of the first hostage taker to give up in the Chase Manhattan Bank robbery. During Chris's 24-year tenure with the Bureau, he was trained in the art of negotiation by not only the FBI, but also Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service. Chris has taught business negotiation in MBA programs as an adjunct professor at the University of Southern California Marshall School of Business, and at Georgetown University McDonough School of Business. He also taught business negotiation at Harvard University and guest lectured at the Kellogg School of Management at Northwestern University, the IMD Business School in Lausanne, Switzerland, and the Goethe Business School in Frankfurt, Germany. Since 2009, Chris has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice. Today, Dennis and Chris discuss his law enforcement career, how he transitioned into the FBI, the importance of communication and how to master negotiation, how to employ communication out in the streets and why it is so important in everyday life. For more information about Chris and The Black Swan Group: https://www.blackswanltd.com/chris-voss Purchase Chris's book "Never Split the Difference" here: https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/ref=sr_1_1?hvadid=241647842045&hvdev=c&hvlocphy=9003928&hvnetw=g&hvqmt=e&hvrand=5146985811834273962&hvtargid=kwd-293148709160&hydadcr=22592_10356144&keywords=never+split+the+difference+voss&qid=1683230143&sr=8-1 If you like what you are hearing and want to stay in the loop with the latest in Street Cop Training, please follow our Facebook Page: https://www.facebook.com/StreetCopTraining Don't forget to subscribe and rate the podcast, it truly helps! Sign up for classes here: https://streetcoptraining.com/course-list/Follow our podcast here: https://streetcoptraining.com/street-cop-podcast/    or    https://podcasts.apple.com/us/podcast/street-cop-podcast/id1538474515

One thing is universally true, that in life, and at work, the ability to negotiate and advocate for one's own position is a critical skill.  In Episode 8 of the Emotional Intelli-Gents Podcast Ismail and Sameer discuss the edge high EQ leaders have when negotiating.  Leveraging core EQ skills like self-awareness, social awareness, openness, and desire to reach common goals, emotionally intelligent leaders are able to control the emotional shockwaves that negotiations often cause. The headlining emotion and focus of EP08 is on the use of empathy to drive compromise when negotiating.  The episode will define the true essence of empathy, and explain the concept of ‘tactical' empathy, and how to employ this technique to gain an advantage in your next negotiation. Empathy is defined by Harvard Law Professor Robert Mnookin as the the process of demonstrating an accurate, nonjudgmental understanding of the other side's needs, issues and perspectives. The Black Swan Group led by Chris Voss, former FBI hostage negotiator defines ‘tactical' empathy as … The premise is that Tactical Empathy is the act of understanding another persons' mindset and feelings and making them feel understood. The episode will teach you practical ways to use empathy to understand the emotions and perceptions that are driving someone's actions, and enable you to be more equipped to influence their behavior in an organic and lasting way. References: Beyond Winning: Negotiating to Create Value in Deals and Disputes, Harvard Law Professor Robert MnookinNever Split the Difference: Negotiating as If Your Life Depended on It™, Chris Voss -  Black Swan GroupFeel free to send us an email at info@emotionalintelligents.com and share your thoughts or visit us at https://linktr.ee/emotionalintelligents

In this special edition episode, we're revisiting our conversation with Chris Voss – former Lead International Hostage Negotiator for the FBI, current CEO of The Black Swan Group, and the New York Times Best-Selling Author of Never Split The Difference.  After starting out as a beat cop in New York City, Chris moved laterally into hostage negotiations — thanks to his insatiable drive to learn and his insightful understanding of the human condition. We go deep into leveraging emotional intelligence and tactical empathy, why the best negotiators forget rationality, and the secret to gaining the upper hand in any negotiation.  Links & Resources: Episode Show Notes Never Split the Difference: Negotiating As if Your Life Depended on It by Chris Voss The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Talleb Inception (movie) The Emotionally Intelligent Leader by Daniel Goleman Influence: The Psychology of Persuasion by Robert Cialdini Getting to Yes by Roger Fisher and William Ury The Talent Code by Daniel Coyle

Never Split The DifferenceNever Split The Difference Full Chapter Brief Negotiation is everywhere in your daily life: for example, asking your boss to raise your salary, persuading your children go to bed at 9 o' clock, buying the things at the best price, and so on. All of these actions require communication between people. How do you achieve the desired outcome in a negotiation and convince the other party? In this book, Chris Voss outlines nine negotiation tips that you can apply to every situation in your life, and which will benefit you forever. Overview | Chapter 1Hi, welcome to Bookey. Today we will unlock the book Never Split the Difference: Negotiating As If Your Life Depended On It. This book will teach you how to take control in essential conversations in your daily life. Chris Voss is a former FBI negotiator, who often negotiated with kidnappers to free hostages. Once, kidnappers asked the family of a hostage to pay a ransom of $150,000. The family told Voss that they could pay between $50,000 to $85,000. However, Voss successfully managed to lower the price to $4,751, and the hostage was rescued safely. This is only one of the many successful mediations he took part in, over his twenty years of experience, on the basis of which he created a solid theory which can be applied not only to international crises but also to situations that concern our families, careers, intimate relationships, and even parenting. Voss is also the founder of the Black Swan Group, a Fortune 500 company, and has taught and given lectures at Harvard and MIT. The co-author of this book, Tahl Raz, is also the co-author of the New York Times' best-selling column, Never Eat Alone, and a content editorial consultant at a number of companies. If you are a regular user of our platform, you may know that we have unlocked a lot of books on negotiation methods. One of them, Getting To Yes, regarded as having “an unrivaled place in the literature of dispute resolution” introduces the Principled Negotiation, a method researched by the Harvard Negotiation Project. So, is there a difference between Voss' theory of negotiation and the one introduced in Getting To Yes? There is. The book states that the negotiating parties are “rational actors”, while Voss's theoretical approach assumes that they are irrational instead. The theory comes from the work of Daniel Kahneman, an American psychologist, who believes that humans have two thought systems: a System 1, which consists of our innate skills that we share with other animals, fast, intuitive and emotional; and a System 2, which is slower, strenuous and rational. Kahneman's theories have already been covered in our bookey about his work Thinking, Fast and Slow. When putting Kahneman's theory and negotiations together, the first step is observe and analyze one's System 1, their emotions, reactions, and feelings. Then, questions can be asked in order to influence their System 1 and receive the desired reaction, granting the initiative to control the other party. In general, this is a kind of negotiation based on emotional control. We will look at the specific negotiation methods in three parts: Part One: How to quickly establish a harmonious relationship with the other party at the beginning of the negotiation; Part Two: How to persuade others to get the results wanted in a negotiation; Part Three: How to find out unknown information and ensure implementation after negotiation.

Businessman, author of "Never Split The Difference". Former FBI hostage negotiator. CEO of The Black Swan Group.Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-content

Chris Voss is known as “The Master Negotiator”, a title earned throughout his time serving as the lead Crisis Negotiator for the New York City Division of the FBI, and then as the lead international kidnapping negotiator for the FBI. In 2008, Chris founded The Black Swan Group, which specializes in teaching you how to never leave money on the table by using hostage negotiation techniques. In May 2016, he published the national best-seller “Never Split The Difference: Negotiation As If Your Life Depended On It” to teach people everywhere how to apply these life-changing hostage negotiation techniques in their daily lives.In this episode, you will learn:How to use NO as a superpower to reveal informationThe importance of collaboration in every negotiationWhat you can do to protect yourself in negotiationsHow everyday negotiations can better prepare you for the important onesThe best ways to approach getting a discountFor more, go to: lewishowes.com/1300Listen to Chris Voss' previous episodes:TOP SECRET Psychological Strategies - https://link.chtbl.com/1203-podMaster the Art of Negotiation - https://link.chtbl.com/902-podNegotiating in Business & Life - https://link.chtbl.com/379-pod