Podcast appearances and mentions of davy kestens

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Best podcasts about davy kestens

Latest podcast episodes about davy kestens

Nieuwe Knikkers
Cashback acties zijn vanaf nu een piece of Cake! In gesprek met de Belgische fintech Cake.

Nieuwe Knikkers

Play Episode Listen Later May 21, 2022 39:10


In deze dure tijden kan iedereen wel een meevaller gebruiken. Het moment voor meer cashback acties! Alleen is het vaak veel gedoe om je geld terug te krijgen. En wat gebeurt er met al je aankoopgegevens? De Belgische fintech Cake heeft een platform ontwikkeld om geld terug te ontvangen op basis van de transacties die je hebt gedaan. Laagdrempelig en privacy vriendelijk. Waarbij alle partijen profiteren en een stukje van de taart krijgen. De Nieuwe Knikkers gingen in gesprek met twee van de founders, Davy Kestens, CEO en Pieter Schelfhout, Head of engineering. De nieuwtjes van deze week: Rabo nieuws: betalen met Google Pay en parkeren met de bankapp Nog meer Rabo nieuws: Gezocht partners voor de omnikassa PS. Mocht je ons gemist hebben de afgelopen weken. Het lag niet aan je podcast app, die was OK. Gertjan was dat even niet, maar nu weer helemaal hersteld. Dus vol energie gaan de Nieuwe Knikkers richting zomer, met nog veel mooie gesprekken op de planning. ----------------------------- Deze aflevering is mede-mogelijk gemaakt door Endava, software engineering for a digital age.

Leaders in Finance Podcast
#95 - S5E15 - Davy Kestens — CEO en co-founder Cake, cashback-platform, samenwerking met banken, pivoting, serial tech ondernemer, VC backed start-ups, school drop-out, Silicon Valley, Europa, België

Leaders in Finance Podcast

Play Episode Listen Later Feb 3, 2022 61:49


Davy Kestens is de CEO en co-founder van Cake. Hij is een serial techondernemer die eerst het bedrijf Sparkcentral heeft opgezet vanuit Silicon Valley waar hij 7 jaar woonde. Hi is nu terug in Europa en hier werkt hij aan de ambitieuze fintech onderneming Cake.  Davy is 33 jaar, is getrouwd en woont in Hasselt, België.    *** Volg Leaders in Finance via de website. Volg Leaders in Finance via Linkedin. *** Op de hoogte blijven van Leaders in Finance? Abonneer je dan op de nieuwsbrief. ***  Vragen, suggesties of feedback? Graag! Via email: info@leadersinfinance.nl  ***   Als je de Leaders in Finance podcast leuk vindt, zou je dan een review willen achterlaten bijvoorbeeld bij Apple Podcasts? Of ons willen volgen en 5 sterren geven bij Spotify. Veel dank, want sommige mensen gaan alleen luisteren naar deze podcast als ze weten dat er genoeg anderen zijn die het leuk vinden!  ***  Leaders in Finance wordt mede mogelijk gemaakt door Interim Valley, Odgers Berndtson en Roland Berger.  *** Zelf gaan podcasten? Podcast inzetten voor jouw organisatie? Vragen over Hosting? We willen best even meedenken, dus neem gerust contact op: info@leadersinfinance.nl  *** Interesse in een podcast serie over een specifiek inhoudelijk onderwerp voor jezelf of je medewerkers? Met Leaders in Finance Academy maken we series over specifieke onderwerpen in de financiële sector. Zo maakten we een serie over Anti Money Laundering, Bijzonder Beheer en volgen Open Finance, Cybersecurity en Sustainable Finance. We horen graag van je: info@leadersinfinance.nl    *** Liever niet via een podcast luisteren maar in persoon? Leaders in Finance Events organiseert events voor finance professionals. We horen graag van je: info@leadersinfinance.nl    *** Eerdere gasten bij de Leaders in Finance podcast waren onder andere: Robert Swaak (CEO ABN AMRO), Janine Vos (RvB Rabobank), Jos Baeten (CEO ASR), Nadine Klokke (CEO Knab), Annerie Vreugdenhil (CIO ING), Karien van Gennip (CEO VGZ), Chantal Vergouw (CEO Interpolis), Simone Huis in 't Veld (CEO Euronext), Nout Wellink (ex DNB), Onno Ruding (ex minister van financiën), Maurice Oostendorp en Martijn Gribnau (CEOs Volksbank), Olaf Sleijpen (Director DNB), Yoram Schwarz (CEO Movir), Katja Kok (CEO Van Lanschot CH), Ali Niknam (CEO bunq), Nick Bortot (CEO BUX), Matthijs Bierman (MD Triodos NL), Peter Paul de Vries (CEO Value8), Marguerite Soeteman-Reijnen (Chair Aon Holdings), Annemarie Jorritsma (o.a. Voorzitter NVP), Lidwin van Velden (CEO Waterschapsbank), Don Ginsel (CEO Holland Fintech), Mary Pieterse-Bloem (Professor Erasmus), Jan-Willem van der Schoot (CEO Mastercard NL), Tjeerd Bosklopper (CEO NN NL), Joanne Kellermann (Chair PFZW), Steven Maijoor (Chair ESMA), Radboud Vlaar (CEO Finch Capital), Karin van Baardwijk (CEO Robeco) en Annette Mosman (CEO APG).  --> tussen haakjes de functie ten tijde van het interview  

EY FinTech Beyond Borders
#008 - FinTech in Belgium: Business models that have emerged from PSD2

EY FinTech Beyond Borders

Play Episode Listen Later Apr 28, 2021 30:30


This episode of EY FinTech Beyond Borders is focused on how new business models have emerged since PSD2 regulation has been implemented. Hosted by EY and featuring panelists Davy Kestens, CEO of Cake; Cédric Neve, CEO of Digiteal; and Guillaume Haustrate, Go-to-market Manager Belux Digital Banking & Open Banking at Worldline.

Shift by In The Pocket
Studio Shift 2020 - Shifts in Banking with Geert Van Mol, Davy Kestens & Kim Van Esbroeck

Shift by In The Pocket

Play Episode Listen Later Nov 9, 2020 46:34


Studio Shift 2020 - Shifts in Banking with Geert Van Mol, Davy Kestens & Kim Van Esbroeck by Shift by In The Pocket

Techmag
#80: De evolutie van Davy Kestens: over het anti-Zuckerberg statement van Cake, minder ego en meer groei

Techmag

Play Episode Listen Later Jun 18, 2020 42:48


Davy Kestens is een Vlaamse serie-ondernemer die met Sparkcentral succes boekte in Silicon Valley en daarbuiten. Nu hij - terug op Belgische bodem - volop bezig is met zijn nieuw bedrijf Cake, komt hij voor een tweede keer langs voor een nog openhartiger gesprek. Van transparante plannen, zijn opgeborgen ego en de middelvinger naar Mark Zuckerberg: deze aflevering is er eentje met pit.

De Kobe Show
#85 – Davy Kestens & Jonas Janssen

De Kobe Show

Play Episode Listen Later Dec 10, 2019 178:34


Editie zeven van Junto, met Jonas en Davy, en een viering van het leven.

De Kobe Show
#82 – Davy Kestens

De Kobe Show

Play Episode Listen Later Dec 2, 2019 108:47


Davy Kestens komt terug om over Cake, zijn nieuwe bedrijf, te praten.

cake davy kestens
De Kobe Show
#67 – Davy Kestens

De Kobe Show

Play Episode Listen Later Oct 9, 2019 124:52


Davy Kestens werkt achter de coulissen aan Cake, maar eerst: wat is er in de afgelopen drie jaar, sinds we voor het eerst elkaar spraken, nog zoal gebeurd?

cake davy kestens
Techmag
Aflevering 23: De start-up rollercoaster van Davy Kestens - Lessons learned en zijn nieuwe startup

Techmag

Play Episode Listen Later Jan 31, 2019 44:29


Davy Kestens, vaak ook de ‘Vlaamse Mark Zuckerberg’ genoemd, kennen we als de Limburgse ondernemer die het succesvolle SparkCentral uitbouwde in San Francisco. Maar vorig jaar kreeg de jonge dertiger een soort ‘aha’ erlebnis, en nam hij afstand van zijn rol als CEO. Hij keerde terug naar ons Belgenlandje, waar hij zich op een nieuwe start-up stortte. In Techmag vertelt hij openhartig over de Silicon Valley stress en deelt hij voor het eerst alles over Dino (itsdino.com), zijn nieuw bedrijf.

Steven's weekly podcast
Steven Talks with Davy Kestens

Steven's weekly podcast

Play Episode Listen Later Oct 25, 2018 22:50


Davy Kestens is the founder/CEO of customer experience software company Sparkcentral. We've been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the future customer experience is really interesting. Enjoy our conversation.

ceo davy kestens
Focus on Customer Service Podcast
Episode 42 - Solving Problems for Both Customers and Companies

Focus on Customer Service Podcast

Play Episode Listen Later Oct 24, 2016 38:38


As a young entrepreneur, Davy Kestens didn’t quite know what to do when Volkswagen called and was interested in becoming his first big customer. “When you’re a one-man show, you try to do everything you can to not come across as a one-man show,” Kestens recalls. That “failed miserably of course,” he adds. Kestens, the founder and CEO of customer service platform Sparkcentral, now leads a 100-person company based in Silicon Valley and his native Belgium. Sparkcentral seeks to “optimize the customer service experience and customer engagement workflows over social media and mobile messaging channels,” says Kestens. Today, as social care has migrated from the Marketing department to Customer Service (“75% of our customers live in the contact center,” Kestens reports) the focus is more operational – and that means convincing executives that putting resources behind a comparatively small customer service channel is a good idea. “Even though the volumes are fairly low, there’s [something] to be said about the ROI in regards to saving money, preventing people from actually calling and using the more expensive communication channels within your contact center,” says Kestens, adding that social media usually represents “less than 2%” of all customer service. “Companies are starting to realize that it’s a leading indicator of a much larger problem or a much larger opportunity.” So what does he tell the C-level executives that he meets? “It’s not about social care. It’s not about Twitter. It’s not about Facebook. Stop thinking about those channels as a new problem to solve… [these are] merely the most prominent examples of how the expectations and the behavior of the modern consumer has changed.” Kestens explains that customers have flocked to social media to circumvent an archaic telephone customer service model that “has been broken for the last few decades”. “Social was the first wave of that,” he says. “Now the whole mobile messaging explosion worldwide is the second wave of that. But it’s not going to stop there. It’s really about the way consumers communicate has shifted, and their expectations that come along with that.” They key for companies, he adds, is “to reduce the amount of effort that customers have to put in to get issues resolved”. With the proliferation of messaging apps around the world, Sparkcentral’s goal is “to enable brands to talk to customers across any channel because really it’s not about the channel, it’s about the customer,” Kestens says. Messaging bots, which have received a lot of media attention recently, run the risk of becoming a “modern IVR” [Interactive Voice Response system, also known as the phone system that never seems to recognize pleas for help from a live agent] if companies don’t build them correctly. “Consumers are using these communication channels to talk to a human being,” Kestens warns, “so you shouldn’t be doing the exact opposite with bots.” Kestens met with me and Dan Moriarty for Episode 42 of the Focus on Customer Service Podcast to discuss the 5-year evolution of social customer care and the technology that is attempting to help brands keep pace. Here are some key moments of the podcast and where to find them: 1:17 Background on Sparkcentral and Davy’s career 7:00 How a young entrepreneur handled his first major client 9:36 The evolution from marketing to customer service owning social customer care 13:30 How Sparkcentral convinces call centers to purchase a platform for social media when the volume is so much lower than other customer service channels 20:02 Davy’s perspective on the ongoing shift into private messaging for customer service 27:16 How messaging bots will affect the customer experience 33:06 What keeps an entrepreneur up at night? 35:07 What Davy knows now that he wishes he had known when he started the company

De Kobe Show
#12 – Davy Kestens

De Kobe Show

Play Episode Listen Later Mar 15, 2016 58:16


Davy Kestens is CEO van Sparkcentral.

ceo davy kestens
The Modern Customer Podcast
Pioneering A New Era of Customer Engagement

The Modern Customer Podcast

Play Episode Listen Later Sep 7, 2015 38:38


Your brand is no longer defined by one marketing message but rather the daily interactions customers have with the brand. Brands today realize in an effort to differentiate with customer experience they need to go above and beyond with service. You can't talk about customer service without talking about the technology that's driven customer service for the last thirty years. Namely, customer relationship management (CRM) technology. According to Davy Kestens, CEO of Sparkcentral and this week's podcast guest for The Modern Customer, there are multiple misconceptions about the CRM space. CRM has become sales process optimization or automation software. Companies looking to leverage customer data for other reasons find themselves in a lurch. For many large enterprises CRM is the place where data gets dumped. With the repeated dumping of data, many large companies find their customer data unusable. The CRM space has bloated itself with many players with varying use cases. According to Kestens today's CRM is not living up to its expectations. This is why it takes so long to get help with you contact the contact center of a company. While you are on hold the agent is flipping through 15 different tabs. Kestens predicts in the future brands will be engaging in a battle of customer experience. But today's brands are a long way from there. Podcast guest Davy Kestens was called the next Aaron Levie by Forbes Magazine. Today his company SparkCentral has a clientele featuring the world's largest brands including Delta, T-Mobile, Uber, Lyft, Lululemn, Dropbox, Arby's and Emirates. Listen to our podcast to learn more about what he is doing to pioneer a new era of customer engagement. Disclosure: Sparkcentral is a client of Blake Morgan's company Flight Digital.