Podcasts about pbxs

"We don't want to wait for customers to tell us there's a problem—we want to fix it while they're sleeping." — Barbara Dondiego, CEO, AVOXI In a major step forward for global enterprise communications, AVOXI CEO Barbara Dondiego joined Doug Green of Technology Reseller News to announce the launch of three powerful AI-powered services embedded into the company's cloud voice platform: Proactive Services, AVOXI Digest, and Intelligent Caller ID. The news marks a significant evolution in how enterprise contact centers can use artificial intelligence not only to automate but to anticipate, personalize, and optimize their global voice infrastructure. Solving Voice Challenges with Precision AI At the heart of the announcement is Proactive Services, an AI-powered capability that uses machine learning models trained at the individual phone number level to detect anomalies and resolve voice issues—before customers even know there's a problem. “Our industry has long been reactive,” said Dondiego. “But when we reviewed a year's worth of customer service tickets, we found that in 30% of cases we could have solved the issue before the customer called us. Now, we're doing just that.” The service, a Best of Show finalist at Enterprise Connect, is now live and already in use with pilot customers. AVOXI reports that the platform can detect and resolve 100% of issues in advance for current users. Personalization at Scale with AVOXI Digest The second innovation, AVOXI Digest, brings intelligent personalization to customer communications. Using behavioral insights and account activity, the platform curates weekly content that is specifically relevant to each customer's unique environment. “It's a smarter way to engage customers without overwhelming them,” explained Dondiego. “We let the machine do the heavy lifting.” Boosting Call Performance with Intelligent Caller ID For global contact centers, caller ID is more than just a number—it can be the difference between a call answered or ignored. Intelligent Caller ID uses real-time data and AI to recommend the best originating number based on call destination, historical answer rates, and available inventory. “If you're calling the UK and you don't have a UK number, the system may suggest a French or German number if those get better results,” said Dondiego. Engineering Global Voice for the Cloud Era AVOXI's announcement is grounded in its mission: orchestrating global voice through a software-first, API-rich platform that spans 150+ countries. The company specializes in helping enterprises consolidate legacy voice infrastructure and migrate global calling into the cloud—complete with diagnostics, automation, and now, AI. “Our customers are moving servers, PBXs, and even workforces into the cloud. But those legacy numbers still exist everywhere,” noted Dondiego. “We help them bring it all together—and now we're layering in intelligence to make it smarter and more resilient.” Built for Enterprise, Ready Today The new services are designed for enterprise contact center technologists, though service providers can also integrate AVOXI's capabilities to enhance offerings to their own enterprise customers. All three solutions—Proactive Services, AVOXI Digest, and Intelligent Caller ID—are available now, with Proactive Services currently offered as a pilot-to-paid experience to ensure tailored model training. To learn more, schedule a demo, or connect with the AVOXI team, visit www.avoxi.com.

Having returned from Enterprise Connect the night before, the time was right to talk about takeaways from the 2024 edition, of which there were many. Before talking about how AI has now become the main focus of the event, we felt compelled to put things in perspective first. This conference used to be solely about PBXs – hardware-based telephony – and we reviewed how the communications technology space has been radically transformed in very little time by AI. Digital natives may not find this perspective relevant, but trust us, it is, and we'll leave it for you to decide after giving our latest episode a listen.  

Listen in today with Christian O'Brien from Atlas IP. Christian dives into his unique back story and how he's gotten to his current role. We also dissect something that's a common denominator with most businesses, and that's licensing and Office 365. Christian talks about how he's successfully navigated these waters and just might share some pro tips about how to get current customers and prospects interested in your pitch! Welcome to the podcast that's designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto SVP of Sales Engineering at Telarus, and this is Next Level BizTech. Hey, everybody. Welcome back. On this week, we're talking about cloud. We're talking about specifically why licensing and security and infrastructure are also critical for Microsoft. Today, we've got the wonderful Christian O'Brien from Atlas IP. Christian, welcome on, my man. Hey, Josh. How's it going today? Better now that you're here. Let's kick this thing off, man. I think everybody wants to hear about your background. Tell us just a little bit about you. We're going to get to Atlas in a second, but tell us a little bit about your background. How did you get into tech? How did you get into sales? Any crazy winding path, or have you just always set out and fill us in? Yeah, sure. I can go way back. I actually am a big sports fan, so when I was in college, I actually wanted to be a sports broadcaster. Major was mass communications. Realized that's not the road I wanted to go. I did a business minor, realized that sales was for me a little bit loose. Started as a BDR at a small cybersecurity firm in Boston. Then I jumped to Fuse, which was Unified Communications Platform. Ended up in the channel where I met Atlas IP, a bunch of different other partners. Then when the 8x8 purchase of Fuse happened, Atlas IP reached out to me and said, "Hey, Christian, what do you think about becoming a partner?" I worked with these guys forever, know the industry, and thought about it, and then realized, "Hey, these guys bring a lot of value to their customers." Obviously, the commission is you can make as much as you want. There's a lot of freedom in it. You know what? I'm going to take a jump towards it. Here I am a year and a half in, and definitely a good decision. I love it. Now, I got to ask, I heard the accent there. Boston, and you got the sports background. You have a lot of sports options in Boston. What was your favorite? Oh, football for me. Football through high school. Didn't get the opportunity to play in college, but massive Pats fan. If you don't, I probably will say wicked at least twice during this podcast. Just for people who aren't used to it, it's going to happen. It's going to happen. I love it. All right. Now, tell us a little bit about then your role at Atlas, and really who Atlas IP is. Sure. I'm a technology advisor for Atlas IP. There's about 10 of us at the company run by Nick Prosser and Brian Robertson. They're the presidents. They started the company about 10, 12 years ago, I believe. Really focused in at the beginning on moving PBXs to the cloud. Since I've been on here a little bit before I even joined, they've decided to really dive into different technologies. Once you have a client selling UCaaS or CCaaS or something like that, there's a bunch of different opportunities that you can really provide them. For Microsoft, for example, who provides your Microsoft licensing for security? That's a whole other branch of revenue for us and just opportunities to talk to the customer. We've been really trying to be more open with the technologies that we're pitching to our clients and just basically listening for those trigger words into different technologies other than UCaaS but that's still pretty core competency over here. Awesome. I love it. Let's talk about that. You mentioned licensing.

An enormous installed base of still operating legacy PBXs remains in place. While Cloud Communications and other migration paths are more active and utilized than ever, the paradox of a large number of legacy on-prem based sites, is a reality for many networks. In this podcast, Benny Ben-Ami, CTO of Univonix outlines what every PBX based network manager need to know in order to build a successful migration strategy. We will look specifically at automated extraction and migration of Avaya Call Flows while we also look at similar issues with other PBX brands. Ben-Ami discusses what you can do on your own, and where products such as Univonix can play a role, utilizing automation, to cut time, labor costs and to make for a much more accurate and smoother event. This podcast looks at the business and operational impact of migration, reviewing the tactical decisions that need to be taken before starting your migration journey. Visit www.univonix.com

“Wildix is built for the future of business” says Robert Cooper, Managing Director of Wildix. In this podcast, Cooper not only gives us an audio walk through of the Wizyconf platform but also explains how Wildix has maintained the strong momentum it had in the last quarter before the crises, into the current quarter. Cooper notes that Wizyconf offers channel companies an opportunity to sell a conferencing product that exceeds many popular go-to conferencing options, and one that is fully integrated into a larger cloud based communications platform. Conferencing features include Upgraded tile format, virtual "raise hand” capability, support of up to 10,000 participants, private messaging, whiteboarding and YouTube sharing with audio being synced for all participants. Robert Cooper Cooper notes that the initial months of the crises saw panic buying across the market. Now, Cooper thinks that that the market has entered a consolidation phase, where end users are looking beyond immediate basic functionality towards what they need for the longer term. Cooper suggests that channel companies need to stop selling “telephone systems” or even simple replacements for PBXs. They must now sell total solutions in order to become what Cooper describes as the trusted advisor. More at www.wildix.com.

Unified Communications is not a new subject in the enterprise space, but it is still a huge driver in network transformation initiatives.  Many enterprises are executing plans to move from just making phone calls on stand-alone PBXs to full on team collaboration using UC. Listen to this 12 minute podcast as TC2's Technology Director, David Lee, and Senior Consultant, Brent Knight, share with Joe Schmidt some insights into the next generation of UC solutions and offer practical advice for developing your UC strategy.  They'll discuss the pros and cons of cloud vs. a premise-based solution and provide the key steps an enterprise needs to take to execute their UC plan.

Most enterprise companies are steeped in traditional ways of looking for and replacing antiquated PBXs and Voice Servers.  This old ways of going about replacing voice services are bound for failure.  This is a reactive way of thinking frought with issues.  On this episode we discuss one of (if not the #1) provider in the industry providing enterprise phone system migrations.  LINKEDIN: www.linkedin.com/in/businessvoip/    

Most enterprise companies are steeped in traditional ways of looking for and replacing antiquated PBXs and Voice Servers.  This old ways of going about replacing voice services are bound for failure.  This is a reactive way of thinking frought with issue...

Kommunikation im 21. Jahrhundert ist mehr als Telefonieren. Moderne Systeme ermöglichen einfaches Zusammenarbeiten, schnelle Absprachen, fokussierte Erreichbarkeit. Alles auf der Basis von Internetverbindungen

Materials Available here: https://media.defcon.org/DEF%20CON%2023/DEF%20CON%2023%20presentations/DEFCON-23-Patrick-McNeil-Owen-Sorry-Wrong-Number.pdf https://media.defcon.org/DEF%20CON%2023/DEF%20CON%2023%20presentations/DEFCON-23-Patrick-McNeil-Guidelines-For-Securing-Your-VoIP-PBX.pdf Sorry, Wrong Number: Mysteries Of The Phone System - Past and Present "Unregistered436" Patrick McNeil Security Architect "Snide" Owen Security Researcher Exploring the phone system was once the new and exciting realm of “phone phreaks,” an ancestor of today’s computer “hackers.” The first phreaks “owned” and explored the vague mysteries of the telephone network for a time until their activities drew too much attention from the phone companies and law enforcement. The phone system evolved, somewhat, in an attempt to shut them out, and phreaking became both difficult and legally dangerous. Such events paralleled a new personal computer “revolution” wherein phone phreaks made the transition from the secret subtleties of telephony to the new and mystical frontier of personal computing. Private BBS(s) and, eventually, the Internet was not only the next logical step forward, but also provided “safer” alternatives that still allowed for the thrill of exploring the mysteries of a new modern age. Telephony, and voice security in general, became, as the years passed, something of a lost art to all but those who remember… In this presentation we begin our adventure with a journey back in time, starting in the post-war Film Noir era of the 40’s and 50’s, when users required an operator at the switchboard to make a call, investigating some of the early roots of phreaking that many have forgotten. We will briefly take a look at the weaknesses of early telephone systems and the emergence of the original phreaks in the 50’s and 60’s who found and exploited them. Our journey will also allow us to demonstrate how some of the same basic phreaking approaches are still applicable to today’s "advanced" VoIP systems. Certainly the initial creation and emergence of VoIP opened a variety of attack vectors that were covered at security conferences at the time. Commercial VoIP adoption, however, remained stagnant until standards and carriers caught up. Some VoIP hacking tools were left unmaintained, and VoIP wasn’t the sexy and mysterious attack vector it once was with the exception of tricksters who found old or insecure systems to be easy targets. Due to increased VoIP adoption over the last few years, however, telephony attacks are provocative once again. As hardboiled VoIP detectives, we’ll unravel the mysteries of the curious, shadowy, and secretive world of phreaks, tricksters, and VoIP hackers. We’ll compare and contrast old school phreaking with new advances in VoIP hacking. We’ll explain how voice systems are targeted, how they are attacked using old and new methods, and how to secure them - with demonstrations along with practical and actionable tips along the way. We may even drop a new VoIP telephony phishing tool to fuse the past and the present.. Patrick spoke about telephony fraud last year at DEF CON Skytalks (“How To Make Money Fast Using A Pwned PBX”), and is a #telephreak at heart. He has over twenty years of experience, mostly with telecom manufacturers, and spent time in charge of product security for the communications security business of a fortune 100 company. When not working you can find him practicing Kung Fu, brewing beer, or picking locks with Oak City Locksport. Twitter: @unregistered436 Owen used to be a professional developer code monkey. He’s worked in various IT fields including Server Administration, DevOps, Application Security and most recently as a penetration tester. He enjoys tinkering with various technologies, and has experimented for prolonged periods with PBXs and the obscure side of VoIP.

Need a small business telephone system that gives your business a large scale, professional feel without breaking the bank? Why not look into virtual phone systems? Join host and author Lisa Sims and her guest Co-founder and CEO of Ringio, the first SaaS-based rich calling service that intelligently routes calls to any phone along with background information about the caller, Sam Aparicio as they discuss virtual PBXs, their features, and how they can help small businesses stretch a dollar to save. Sam is a frequent speaker at technology events and author of numerous articles on technology, product design, and management. Sam drives Ringio’s strategy and tactics, customer and revenue acquisition, marketing, and product management. Prior to Ringio, Sam was the CTO at Angel.com, where he was responsible for the company’s technology strategy and the design, implementation and successful launch of its award-winning Virtual Call Center product. Sam is fascinated by all aspects of collaboration and communication, and is an expert in designing highly fault-tolerant enterprise SaaS technology. You don't want to miss this show!

Too much? Too soon? We like Richard so darn much that we had to keep talking on this show. Scott and Richard talk about personal PBXs, multi-core PDAs, iPads and more.