Podcasts about PBX

"We can have a reseller up and running in like three days. It's that easy." — Jake Jacoby, Founder, TELCLOUD In this latest installment of the POTS and Shots series, Doug Green, publisher of Technology Reseller News, sits down once again with Jake Jacoby of TELCLOUD to explore why becoming a POTS replacement reseller has never been easier — or more profitable. No headaches. No barriers. All opportunity. Jake breaks down how TELCLOUD's white-label, channel-first model empowers resellers to deliver turnkey POTS line replacement solutions without having to build out the backend. Whether you're bringing your own connectivity or PBX, or need the full stack, TELCLOUD fills in the gaps — and fast. Resellers can be live, branded, and billing customers within three days. Built for channel success: TELCLOUD is purpose-built to support channel partners with: White-label branding and sales collateral Full 3PL, sourcing, compliance, installation, and support Hybrid deployment models: crawl, walk, run Partnerships with Crexendo, Alianza, and others Support for legacy infrastructure (BroadSoft, Metaswitch, Asterisk, Ericsson, and more) And the need is real. With over a billion lines globally to replace, Jake urges resellers not to leave critical use cases—like elevator or fire alarm lines—on the table. “Your customers already trust you. They want you to bring the full solution.” Think beyond POTS — think bulletproof connectivity. Doug and Jake also dive into the adjacent opportunity in unbreakable Internet. With TELCLOUD's integrated fixed wireless access and broadband bundles, partners can offer redundant, wireless-first connectivity that blends LTE, broadband, and even satellite to ensure uptime for their clients. And for the shot? Jake introduces “El Mejor,” an extra añejo tequila aged over five years in Napa oak barrels. Smooth, deep, and rich — much like the TELCLOUD opportunity itself. “You'll want to keep this one on your shelf,” says Jake. Next up: Beyond the Sale — how POTS replacement builds long-term loyalty. Learn more about becoming a TELCLOUD reseller: Visit telcloud.com or call 844-900-2270. Email Jake directly at jake@telcloud.com. #POTSReplacement #FixedWirelessAccess #ChannelPartners #UCaaS #ConnectivitySolutions #VoIP #ResellerOpportunities #WhiteLabelSolutions #ElMejorTequila #TELCLOUD

“It's not just about moving from PBX to VoIP anymore. It's about delivering tools customers can't live without.” – Spencer Lee, CEO, Telin In this episode of Technology Reseller News, publisher Doug Green sits down with Spencer Lee, CEO of Telin, for an in-depth discussion on how Telin is redefining value for MSPs, resellers, and partners through its expanding App Store ecosystem. Founded in 1991 and now operating across Canada, the U.S., and Australia, Telin has long focused on providing its partners with best-of-breed unified communications solutions. But as customer demands have shifted beyond price and call quality, Telin has responded with a new mission: help partners reduce churn by delivering fast, integrated, and highly relevant services through its curated App Store. Lee explains how customer retention is no longer about lowering costs—it's about delivering the right integrations and tools, from CRMs to AI-enabled scheduling systems. Drawing on insights from a network of over 1,000 resellers, Telin has identified the true drivers of churn and is proactively adding pre-vetted applications to address them. Recent integrations include solutions like ServiceTitan and Zenoti, along with proprietary analytics dashboards and wallboards. Whether internally developed or brought in from mature third-party providers, all App Store offerings meet Telin's standards for performance, compliance, and usability. The result: resellers gain instant access to industry-specific solutions that can help them pivot into new verticals with confidence and speed. “We want our partners to focus on what they do best—delivering excellent customer service,” said Lee. “We'll take care of the backend, integrations, and infrastructure.” Lee also shares how Telin's App Store strategy reflects a broader trend across the UC and CC landscape: moving beyond voice to value. The tools now define the offering, not just the phone system. Partners who deliver integrated, business-advancing solutions—rather than just voice savings—can command better margins and enjoy deeper customer loyalty. To learn more about Telin and its App Store, visit: https://telin.com.

Discovering Net2Phone Coach: Revolutionizing Remote Work and Employee Productivity net2phone.com/coach About the Guest(s): Jonah Fink is the President of Net2Phone Coach, a platform focused on disrupting technology to change global communication methods. As a pivotal member of Net2Phone's original sales team, Jonah has been instrumental in driving investment strategies and building robust partner programs globally. Zali Righoltz serves as the Chief Operating Officer of Net2Phone Coach. With over 15 years of experience in telecommunications, Zali has been fundamental in founding and managing a successful hosted PBX startup. He brings a creative and analytical mindset to Net2Phone and spearheads product growth both nationally and internationally. Episode Summary: In this enlightening episode of The Chris Voss Show, Chris engages with Jonah Fink and Zali Righoltz from Net2Phone Coach to delve into how their platform revolutionizes communications, especially in a world embracing remote work. The discussion centers around the innovative Net2Phone Coach platform, a tool designed to enhance productivity and performance for businesses of all sizes by leveraging AI technology. The episode unfolds with insights from Jonah and Zali on how Net2Phone Coach optimizes communication in today's remote and hybrid working environments. With detailed discussions on how AI can analyze employee communications to improve performance, the conversation highlights the relevance of AI in driving efficiency and accountability. Listeners gain valuable insights on how businesses can employ Net2Phone to enhance transparency, recognize top performers, and ultimately increase revenue and reduce churn. Key Takeaways: Net2Phone Coach focuses on leveraging AI to enhance employee productivity and transparency in remote work settings. The platform is a disruptive SaaS product, providing businesses with insightful analytics and clear dashboards to monitor performance. It fosters healthy competition by allowing employees to see their performance metrics and compare them with coworkers, aiding in self-improvement. The tool helps managers promptly identify trends and issues in employee performance, allowing for timely and effective intervention. Jonah and Zali emphasize the platform as a method for empowering both employers and employees, driving better business results through enhanced understanding and communication. Notable Quotes: “Coach is an exciting offering that we believe is gonna enhance businesses who are using net and outside of net.” - Zali Righoltz “Coach will increase revenue and decrease churn.” - Jonah Fink “This is not about some hidden tool that's behind the scenes that you don't want people to know. The proper way to do this is they should be aware.” - Zali Righoltz “I think it's time for corporate and for business on Main Street to raise their hand and say we could get better.” - Jonah Fink “The secret sauce here is really being able to analyze and focus on what you as your business specifically care about.” - Zali Righoltz

“Gone are the days when service providers could differentiate on call minutes alone. Today, success depends on analytics, integrations, and delivering real-time value to customers.” — John Christian, Vice President of Marketing, Akixi In this special podcast presented by TR Publications and the Cloud Communications Alliance (CCA), Technology Reseller News publisher Doug Green speaks with John Christian, Vice President of Marketing at Akixi, a CCA member and a leading provider of cloud-based value-added services for service providers. Akixi helps service providers deepen customer engagement and generate new revenue through a robust suite of capabilities including advanced call analytics, CRM integration, and real-time call intelligence. The Akixi platform supports seamless provisioning across platforms like Microsoft Teams, Webex, and BroadWorks. Migration and Market Forces Christian highlights the accelerating shift away from legacy PBX platforms such as Avaya, Mitel, and CUCM—driven not only by end-of-life announcements and reduced vendor focus but also by the pull of modern cloud-based solutions. This dual push-pull dynamic is compelling more businesses to modernize their communications infrastructure. Beyond the Seat and the Minute While platforms like Microsoft Teams and Webex have captured collaboration and call control, Christian argues that native analytics capabilities often fall short. This opens an opportunity for service providers to differentiate with value-added services like real-time analytics, especially in regulated or high-demand environments such as healthcare. “Real-time visibility into call behavior is no longer a luxury—it's a competitive necessity,” Christian says, citing examples such as doctors' offices that rely on precise call management for appointment scheduling and patient response. Redefining Contact Center Needs Christian notes a shift in how contact center functionality is being consumed. Instead of investing in large, complex platforms, organizations now seek modular, scalable features such as call recording and CRM integration—without needing hundreds of agents. He explains that Akixi enables service providers to offer these components as standalone tools or bundled solutions, meeting the evolving needs of midsize and enterprise clients while maintaining a lighter implementation footprint. Competitive Landscape With the growing number of Microsoft-certified partners and Direct Routing providers, the market for Teams-based voice services has become saturated. Akixi enables service providers to stand out by layering critical customer experience tools onto their voice offerings—tools that directly support performance metrics, compliance, and operational efficiency. “We're empowering over 100 service providers to build differentiated solutions,” Christian says. “Those who succeed are the ones who go beyond the basics and meet their customers' specific expectations.” Learn More For more information, visit akixi.com or connect with John Christian on LinkedIn.

TekVizion is helping enterprises move from legacy PBX systems to cloud communications platforms with speed, accuracy, and customer-centric focus. Speaking at the Cloud Connections 2025 event hosted by the Cloud Communications Alliance, TekVizion CEO Chakra Develler and Craig Decker emphasized the company's role in transforming complex cloud migrations into seamless, automated processes. “There's a lot of transformation happening in enterprise communications,” said Develler. “As companies shift to the cloud and embrace AI-enhanced CX, the challenge becomes maintaining quality and consistency across increasingly complex systems. That's where we come in.” TekVizion, long known for its vendor-agnostic testing and automation tools, is now focused on accelerating enterprise adoption of next-gen communications by reducing the cost, risk, and time associated with migrating to modern platforms like Microsoft Teams, Webex, and Zoom. Craig Decker noted that many traditional PBX vendors are faltering or have entered Chapter 11, leaving customers looking for cloud alternatives. “There's an urgency now,” said Decker. “Customers want to go from engagement to deployment in under 10 minutes. We're automating migrations to make that possible.” The two executives described a global trend, particularly in Europe, where service providers are racing to modernize their offerings and upgrade customer communications infrastructure. “We're hearing from carriers and resellers who are trying to solve for both CX and AI simultaneously, and they don't want to rip and replace blindly,” said Develler. “Our platform lets them migrate intelligently.” TekVizion's automation approach helps enterprises manage both the technology transition and user experience, cutting down project timelines while ensuring performance and compliance. As businesses increasingly demand cloud-native deployments and AI-ready infrastructure, TekVizion positions itself as a trusted guide for every step of that journey. Learn more at tekvizion.com.

Cloud Connections 2025 Podcast with David Duffett “It's not just a potato—it's a globally distributed core of telephony goodness,” says David Duffett, Simwood. As the Cloud Connections 2025 event wrapped up in sunny St. Petersburg, Technology Reseller News publisher Doug Green sat down with David Duffett, corporate ambassador for Simwood, in a conversation that was equal parts innovation and, yes, potato. Simwood's unique term “the potato,” coined by CEO Simon Woodhead, refers to the homogenous, globally distributed core of Simwood's network. “It looks a bit like a potato,” said Duffett, “but it's packed with telephony goodness—at the edge, everywhere.” At the Cloud Communications Alliance's inaugural Solution Showcase, Duffett demonstrated Conversational AI powered by Simwood, launching a live voice assistant named Karina on stage. Within minutes, the team built an intelligent assistant that fielded live calls, answered questions about CCA membership, and even joked about starting a Joe Marion fan club. “She asked if we wanted badges,” Duffett laughed. Simwood's AI implementation stands out for its ease of deployment and carrier-agnostic integration. Through Bring Your Own Carrier, even customers on other platforms can transit through Simwood's network to access conversational AI. But the real future, Duffett revealed, lies in Contextual AI—where AI assistants can seamlessly pass contextual information from one touchpoint to another. “We're eliminating the need for callers to repeat themselves,” he said. “Your credit card info doesn't need to be entered twice.” Simwood continues to support both enterprise customers and channel partners, including MSPs and hosted PBX providers, offering everything from AI tools to Teams integration—all through the potato. Learn more at: www.simwood.com blog.simwood.com

"We used to care about the conversation only from the moment it started until it ended. Now we care about what happens after." That key quote from Jeff Pulver, telecom pioneer and the driving force behind the Pulver Order that helped make VoIP a legitimate telecom service, sums up a new era in enterprise communications. Speaking alongside leading industry analyst Jon Arnold, Pulver and Arnold joined Doug Green, Publisher of Technology Reseller News, for a wide-ranging closing podcast at Enterprise Connect 2025. Looking back over 25+ years of Enterprise Connect—from the PBX shows in Washington, D.C., to the Swan and Dolphin, and now the Gaylord and Las Vegas—the two industry veterans observed how much has changed. From Nortel to Microsoft, from hardware to the cloud, and now into the AI era, the show and the industry have constantly evolved. Arnold noted the shift in enterprise communications from dedicated telecom departments to outsourced IT and cloud-first strategies. Pulver recalled the days when maintaining uptime on voice trading systems was a mission-critical function for financial firms. Today, the challenge is managing and extracting value from the metadata of conversations. Pulver introduced listeners to the vCon, a new standard that captures the essence of a conversation—voice, text, and data—for post-call analytics, memory, and trust-building. "Living in a world where you can now leverage the metadata associated with the conversation and monetize that... that's the future," he said. Learn more about the Pulver Order and Jeff's legacy in VoIP here: Celebrating 20 Years of Innovation. AI, metadata, and automation were key themes. Arnold explained that while UCaaS providers have solved voice and video delivery, the next frontier is capturing insights from those communications to improve workflows and build knowledge across the organization. Pulver added that many chatbots today suffer from "amnesia" – they can't remember previous interactions. The vCon standard aims to solve that, along with related standards like SKIT, which help verify the authenticity of data. Trust and memory, said Pulver, are the building blocks of AI in communications. And while these technologies are just gaining traction, he predicted that by 2027-2030, they will redefine how businesses communicate, collaborate, and operate. Pulver emphasized the importance of building opt-in consent and compliance into communications. Recording calls without proper consent, especially in California or the EU, could pose legal risks, and new protocols are being designed to address that. Looking ahead, Arnold cautioned that companies that fail to invest in R&D during this critical AI transition risk falling behind. While current products are still maturing, the groundwork for the next generation of communications is being laid today. Enterprise Connect 2025 may have wrapped, but the conversation is far from over. As Pulver put it, "This is where the future happens." Stay tuned for more updates from Enterprise Connect 2025 at Technology Reseller News.

Part 1 of 2 episodes where I am having my first ever conversations with people about vaccines.  In this episode, I chat with one of my role models and inspirations, Brandy L., who has helped pave the way for us mom's who are really just now diving into this whole healing and wellness journey.  I am so honored she came on the podcast and shared information regarding homesteading , homeschooling, and, the dreaded topic, vaccines.  She shares her daughter's vaccine injuries, what our pediatricians feared us into believing, antibiotics and how 90% of ear infections can actually be healed naturally, strep throat, chiropractors, toe walking/ticks, PBX detox drops and spray for gut health, heavy metals, and parasites, we talk about toxic mold in houses, the MTFR gene that can make you more likely to have adverse reaction to vaccines and make you not able to eat certain foods, we chat about homesteading and how anyone can do it, sourdough, kombucha, raising chickens, more.  Like I said, this was the first time I had ever really shared my experiences or talked about vaccines at all with someone.  I was admittedly nervous because I am no expert and I'm not in the medical field but I've been ready to dive into the topic.  I encourage you to listen no matter what you feel about vaccines and even if the topic makes you anxious, as it does for me.  There's no judgement or labeling here on Camilla the Momzilla.  This is me inviting you to come along this journey of healing, health, wellness, and finding the truth so that my kids don't have to be the ones to do this.  It's time to step out of our comfort zone and set our kids up for optimal success.Thank you SO much Brandy!Insta— https://www.instagram.com/healingandhomesteadingmama/WHERE TO GET THE DETOX—https://detoxmom.thegoodinside.com/pbpbx-trial-offer-168014-lp/detoxmom.thegoodinside.comThe Detox Pack safely helps to remove:• Toxic Heavy Metals• Pesticides• Mycotoxins (from mold)• Microplastics• Various other environmental toxins• Radioactive Materials• (Antipathogenic & immune system booster)Passing parasites while detoxing is NOT uncommon, parasites use toxins to hide from the body's natural defenses!*It is recommended to detox for a full 6 months with PBX for best results (After that daily use of the detox pack is recommended since toxin exposure is constant)*Detox Pack is pet friendly! Get it here for only $39! Brandy's podcast and community deets—https://www.skool.com/the-crunchy-moms-unfiltered/about?ref=aa864b1e9f70472f8d2c6e14600507dd

Tom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams.Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce The importance of aligning projects with business requirements and managing user expectations to prevent operational complicationsSpecific regional challenges, and experience in implementing Operator Connect in countries like IndiaThe importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficientlyThanks to Pure IP, this episode's sponsor, for their continued support.

"AI is real, and it has huge potential for PBX systems." – Christian Stredicke, Vodia March 2025 – In the latest episode of Technology Reseller News, Christian Stredicke, CEO of Vodia, joins Doug Green to explore an emerging trend in business communications: the intersection of AI and PBX systems. While AI has revolutionized many areas of enterprise technology, its integration with private branch exchange (PBX) systems remains largely untapped. Vodia is aiming to change that. AI and PBX: A New Frontier Vodia, a leading provider of software-based PBX solutions, has been a key player in the evolution of business phone systems for over 20 years. As AI-driven automation and real-time analytics continue to gain traction, Stredicke highlights the potential for AI to enhance user experiences and streamline business communications. “A PBX is all about managing calls efficiently. AI can make that process smarter, enabling seamless call transfers, voice-activated commands, and better user interactions,” Stredicke explains. How Vodia is Leveraging AI Vodia is actively integrating AI into PBX functionality in two key areas: Call Transfers & Routing: AI-enhanced PBX systems can intelligently route calls to the correct recipient based on real-time context, eliminating the need for manual input or rigid menu structures. Voice-Activated PBX Commands: Traditional DTMF (press 1 for sales, press 2 for support) menus could soon be a thing of the past. AI can allow users to speak naturally to navigate call options, check voicemail, or activate call forwarding. “Imagine a world where users can simply say, ‘Connect me to accounting' instead of navigating complex menus. That's where AI is taking us,” Stredicke adds. The Role of AI in Customer Experience A major benefit of AI-powered PBX is its potential to enhance customer interactions. In industries like healthcare, hospitality, and senior living facilities, AI can help efficiently connect callers with the right staff, saving time and improving service levels. In nursing homes, AI can route calls to specific rooms or connect family members to the right caregiver without requiring human intervention. In enterprise settings, AI-driven PBX can help reduce call center workload while maintaining high-quality interactions. Challenges and Considerations While the future of AI-driven PBX is promising, Stredicke acknowledges user adoption and privacy concerns as key challenges. “People still need to feel comfortable with AI. While AI can enhance efficiency, customers must trust the system to handle their calls securely and effectively,” he notes. Another consideration is balancing automation with human touch. AI excels at routine call routing, but when it comes to high-value interactions, businesses still need human agents to provide personalized service. Final Thoughts: The Future of AI in PBX As AI adoption grows, Vodia is positioning itself at the forefront of AI-powered PBX evolution. With seamless AI integration, businesses can expect faster, smarter, and more intuitive communication systems. “AI has the power to remove complexity from business communications. It's about making PBX systems work smarter, not harder,” Stredicke concludes. Learn More For more information on how Vodia is revolutionizing PBX with AI, visit Vodia.com.  

Bill McLean, also known as #PhoneBill at the ITEXPO, introducing UponAi. UponAi is a conversational voice platform that will work on just about any PBX platform. Visit www.uponai.com

“The opportunity is to provide organizations with the most feature-rich, most reliable, most secure mobile communication solutions,” says Elka Popova, Frost & Sullivan Vice President for Connected Work. Elka will be presenting a talk: Reimagining Mobility in Business Communications: Is There a Single Right Approach? The presentation will be at the Cloud Connections 2025, April 14-16, 2025, in St. Petersburg, Florida. “The opportunity is to integrate existing mobile services and devices with the business communication solutions, with the business communications systems on premises or the business communication services delivered from the cloud, or let's say the UCaaS solution, the cloud PBX. We've been aiming for this kind of integration for years, and the industry as a whole has come up with several approaches. But we haven't been able to get to that fully mobile state in many of the countries.” Mobile communications have become an integral part of our personal and business lives. However, mobile capabilities are not always integrated with business telephony and UC systems, preventing organizations from maximizing mobility benefits. To capitalize on the opportunity to provide compelling integrated mobile UC solutions to businesses, technology vendors and service providers must acknowledge the key adoption drivers and restraints. It is also critical to align different mobile UC approaches with the right use cases – by geography, industry, and job function. This session will address the following key issues: Mobility trends in business communications Challenges to mobile UC adoption Advantages and disadvantages of different mobility approaches Identifying use cases: the low-hanging fruit versus the long-term potential Success factors for CSPs in mobile UC  

Send us a textReady to unlock the secrets of cybersecurity and ace your CISSP exam? Tune in to the latest episode of the CISSP Cyber Training Podcast, where I, Shon Gerber, guide you through the complexities of a groundbreaking malware discovery by Black Lotus Labs. Unearthed in Juniper routers within critical sectors, JMAGIC poses a stealthy threat by lingering in memory and potentially exfiltrating data. As we dissect this sophisticated malware, we'll also address pivotal CISSP exam questions, offering insights into defending against unauthorized access to SS7 signaling systems and the risks associated with unauthorized VoIP calls to premium rate numbers.Prepare to fortify your telecommunication systems as we uncover strategies to combat vishing, unauthorized PBX call forwarding, and the vulnerabilities of SS7 protocols. You'll learn about leveraging Secure Real-time Transport Protocol (SRTP) for encrypting VoIP communications and employing robust spam filters to counter SPIT. As we wrap up, I'll provide a tried-and-true CISSP exam preparation blueprint to bolster your confidence and readiness. Whether you're keen on enhancing your cybersecurity prowess or ensuring exam success, this episode is packed with essential knowledge and strategies designed to help you thrive in the ever-evolving cybersecurity landscape.Gain exclusive access to 360 FREE CISSP Practice Questions delivered directly to your inbox! Sign up at FreeCISSPQuestions.com and receive 30 expertly crafted practice questions every 15 days for the next 6 months—completely free! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!

Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote workingIntegration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiencyThe significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid responseThe power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performanceThanks to Luware, this episode's sponsor, for their continued support.

Migrating unified communications (UC) systems has long been a nightmare for enterprises — plagued by downtime, hidden costs, and legacy PBX complexities. But what if those challenges were a thing of the past? In this exclusive UC Today session, Rob Scott sits down with industry experts to introduce Teleport by Nuwave — the groundbreaking tool that redefines UC migrations for service providers and enterprises.With insights from Mark Bunnell, COO at Nuwave, alongside Tom Arbuthnot, a Microsoft Teams expert, and Zeus Kerravala, a renowned industry analyst, this session dives deep into the transformative power of Teleport. Discover how this innovation eliminates the headaches of UC migrations and prepares businesses for a disruption-free future.Key Discussion Points:UC Migration Headaches: The panel dissects why migrations have historically been fraught with inefficiencies and hesitation, from legacy system complexities to soaring costs.Teleport in Action: A deep dive into Teleport's game-changing capabilities, featuring a live demo showcasing its automation and simplicity.Industry Impact: How Teleport is poised to revolutionize sectors like healthcare, government, and enterprises still reliant on outdated PBX systems.Expert Insights: Honest reactions from Tom Arbuthnot and Zeus Kerravala on why Teleport stands out as a transformative solution for customers and partners.Ready to leave legacy headaches behind? Visit nuwave.com to explore Teleport or connect with Nuwave's team for a personalized demo. Don't forget to subscribe to UC Today for more industry insights and innovations!

Nummer 305! In de eerste show van 2025 bestuderen Philip Dröge en Menno Swart de luchtvaart-lijstjes van het afgelopen jaar. Veiligheid. Punctualiteit. Zweten in een Boeing MAX: lang vliegen vanuit Argentinië. Bedwantsen bij Turkish. Een nieuw onderkomen voor de Gulfstream. Een rebelse actrice wil toch lekker vliegen. Post van de burgemeester. Prinselijke biertjes van Bernhard en zijn vlucht met HMK en prinses Irene in de PBX. KLM gehackt. Jort Kelder spot de Vakantiekoning aan boord, met een tasje. En nog veel meer. (00:00) Long and Winding Remix - DJ Turbulence (00:30) Intro (01:56) Lekker lang vliegen met Argentijnse airline (03:42) Leader (05:03) Fanmail van de burgemeester (05:35) Argentijnen dolblij met eerste F-16 (09:14) Vier passagiers springen uit vliegtuig (11:06) Hoe veilig was de luchtvaart in 2024? (12:36) De meest punctuele airlines van 2024 (14:36) De best presterende luchthavens van 2024 (18:12) Hypocriete Hadewych vliegt naar New York (20:37) Partytent voor de Gulfstream (21:09) Bedwantsen bij Turkish Airlines (24:15) Crypto-boeven hacken KLM (25:19) Histeurisch: Prins Bernhard met PBX op stap (30:15) Nieuwe slogan KLM in Engeland (31:41) Afsluit (32:25) Jort Kelder ziet Vakantiekoning met tasje in vliegtuig. Opgenomen in Studio Rietlandpark in Amsterdam. Muziek: The Long and Winding Road - The Beatles. In de platenkoffer van DJ Turbulence zat ook "Deeper" (Extended Mix) van Shiba San & Zilka. Tips en commentaar stuur je naar info@tmhc.nl Michiel Koudstaal is onze voice-over. Voor al je stemmenwerk ga naar voxcast.nl TRAVEL FAR, KLM

In 1979, AT&T employed a marketing campaign aimed to soften AT&T's image and promote long-distance calling as an essential part of everyday American life. It focused on “selling emotion” by emphasizing the human desire to connect with others. Phone numbers were designated to a person, an address, and even a desk when PBX systems were implemented at companies. With the advent of computers and now AI, talking to a human is damn near impossible, especially if they don't have your number in their contact system in their phone or VOIP system. What has been lost in all of this transition to technology is the “Art of the Phone Call.” That makes every connection on social media and every conversation a valuable asset in your business arsenal. As I said before, it costs more to have human-to-human contact, but that is something that no internet form, chatbot, or automated voice tree hell will ever give you. The main thing is to find a way to get people to share information. Reaching out and touching someone digitally has become more complicated and time-consuming than it has been in the past. This is why the 10-10-10 method is so effective.

Vodia Networks Inc. recently announced that the Vodia Networks Inc. PBX is now certified for Microsoft Teams. Microsoft Teams provides enterprises and SMBs with an unrivaled set of features for communication and collaboration, making it an indispensable tool for increased productivity. In this podcast, Christian Stredicke walks us through the announcement. Teams is the dominant ecosystem. Vodia Networks Inc. can integrate and connect Teams to a wide range of functionality and experiences. Combined with the Vodia PBX, any organization can now use Microsoft Teams as an office phone system while benefiting from Vodia's rich B2B communication feature set. The solution provides secure, integrated voice services to Teams collaboration environments. A Session Border Controller (SBC) is responsible for protecting and managing the flow of IP communication. Microsoft selects and certifies SBC vendors whose products support Direct Routing, and Vodia PBX has been certified with Microsoft Teams. Direct Routing allows companies using Teams calling to directly manage the interconnection to the service provider, so users can make and receive calls to/from the public telephone network and to/from the company IP-PBX within Teams. Vodia is now a member of the elite class of Microsoft Teams-certified devices that support Direct Routing. The certification expands the scope of applications for our solutions and enables our partners to bolster and enrich their unified communications and collaboration service offerings. Teams users can dial and receive calls to the Vodia PBX. When calling from Teams, the Vodia PBX will connect calls to SIP trunks or devices that are registered with the PBX. For example, this makes it possible to make public announcements from Teams or speak to a person on a door phone. In hospitality environments, it is now possible for front desk staff can call hotel rooms from a Teams extension. Vice versa, it is possible to call Teams users for example from hotel rooms. This opens up a large range of new opportunities to expand the usage of Teams in several industries.

Lennart Schultz, Marknadschef på Reitan Convenience Sverige, berättar bland mycket annat om: - Hur man med hjälp av positionering kan lyckas differentiera två konsumentvarumärken som är så pass lika - Hur hans marknadsteam och förlängda team ser ut - Skiftet mot att fokusera mer på mat och dryck i butikerna - Varför de inte arbetar med målgrupper - Vad som har kännetecknat några av de mest framgångsrika kampanjerna de har gjort - Hur de arbetar med sociala medier och varför de historiskt inte varit en avgörande del i mediemixen - Hur Reitan Convenience Sverige arbetar med sina kampanjer och varför de inte arbetar speciellt mycket med briefer - Om att hitta lager av kreativ kommunikationen och en fungerande kreativ process - Varför de aldrig testar kampanjer innan lansering - Om “Informationsbyrån” och sitt mätsystem för att kunna tracka konsumenter i deras fysiska butiker - Visionen om att bli världens mest värderingsstyrda företag - Om Pressbyrån PBX och vikten av att testa - Vikten av att ha en nära och positiv relation med externa byråer för att bättre kunna ifrågasätta - Hur de har anammat AI i sitt arbete Varmt välkommen att lyssna! Programledare: Martin Matiesen och Sandra Modée Producent: Peder Groth, Dogwood AB Länk till poddens hemsida: https://sverigesmarknadschefer.se/

Darin Ward With a background in telecom technology and extensive experience in managing PBX systems, Darin Ward brings expertise in navigating the challenges of the industry. From discussing security awareness to highlighting the potential benefits of telecom advancements, Darin offers valuable insights into optimizing operations and leveraging modern solutions for improved efficiency. Optimizing Your Legacy...

In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how next gen PBX solutions using AI can generate massive ROI for end customers and how this opportunity can be leveraged by channel partners.

Why host your 3CX license with Telin? Spencer Lee discuses the advantages of hosting your 3CX licenses with Telin Telin Blog We have been rolling out a series of video blogs, directed at the 3CX partner community. We think there are ways for the 3CX partners to make their sales even more profitable and to streamline their after sales needs. In this short reel, Telin CEO Spencer Lee discuses the advantages of hosting your 3CX licenses with Telin. We learn that their are big savings, lower costs and a private connection advantage. Keep your existing 3CX partner status and points Receive your eligible 3CX license discounts Proactively manage your licenses directly through Telin's One.Console Tie your license key directly to your Telin hosted server for better monitoring and management 3CX partnership support Pre- and post-3CX sales support The Telin 3CX licensing program was built on the premise that one size does not fit all. Telin offers licensing options to meet every need, no matter how unique or personalized. Their pricing model is based on the number of simultaneous calls you need, not the number of extensions you may or may not use. When coupled with other Telin services, Telin's 3CX annual licensing program allows a partner to deploy a bulletproof PBX at a low per-user rate. With licensing options that range from four to 1024 simultaneous calls, there is no system too small or too large to fit in the 3CX ecosystem. Telin Video Blog: 3CX Licenses Learn more at www.telin.com Why host your 3CX license with Telin https://youtu.be/ek6YrOg8mf4

Join host Sarah Morse on this episode of Digital Marketing Master Archive Edition as she sits down with Reza Kamran, the former Senior Director of Product Marketing at Mitel. Reza shares his insights on the dynamic world of business communications, detailing Mitel's strategic shifts from on-premise PBX systems to innovative cloud-based solutions during his time as Senior Director. He discusses the complexities of targeting the midmarket sector, the importance of understanding customer needs, and how Mitel was leveraging partnerships to drive growth. Whether you're interested in cloud communications, product marketing, or the future of business connectivity, this episode offers valuable perspectives from an industry leader.

Episode 48:   Personal Bests- I'm on Team PB's... you may be Team PR's. That's fine. In no way will that diminish your extreme enjoyment of this episode. In fact, I bet you consider this one of the all time best Coach Bennett's Podcast shows. Why? Well, because this topic is awesome! That's why! Personal bests are all about people at their best. Sure, that may mean fastest. That may mean farthest. That may mean highest. But it also means so much more. This episode starts with a discussion of the #PBX concept at the recent Twilight Relays here in Portland, Oregon and the extraordinary  mindset shift that that T&F meet has introduced to the sport. Then the episode talks about how you can expand the definition of PB's so every day offers you the opportunity to be your best.  Thank you for listening and enjoy the show!Cheers,Coach BennettHere's the link to the Coach Bennett's Newsletter entitled "Welcome Back to PBX" that I spoke about in episode 48. Be sure to send any and all questions and comments to the mailbag: Coach Bennett's Podcast 9220 SW Barbur Blvd STE 119, #322 Portland, Oregon 97219 And if you need even more Coach Bennett in your life you can scratch that itch by subscribing to the Coach Bennett's Newsletter.You can also listen to the Two Coach Bennetts Talking podcast on Apple Podcasts or on Spotify Podcasts Or you can follow on Instagram: @coachbennett TikTok: @CoachBennett Check out Coach Bennett on Cameo for any messages of inspiration or motivation or birthday wished or pep talk for you or friends or family or teammates: Coach Bennett Mastodon: @coachbennett Twitter: @BennettRunThreads: @CoachBennettStrava: Coach Bennett

Scott is the CEO of Tandem PV, a disruptive solar energy company based in Silicon Valley. Prior to Tandem, Scott was the Vice President and General Manager of Logitech B2B, a division that generates ~$2 billion in annual revenue and includes all products, software, and services for business and enterprise customers. Before leading the B2B group, Scott drove 25x growth in the Video Collaboration division, starting as a small player in 2015 ($62 m) to over $1 billion and becoming the global market leader for video equipment. Under his leadership, Logitech has developed award-winning products recognized by CES, iF Design, Red Dot, TIME, and Fast Company for design innovation.Scott has held market-leading roles throughout his career in the communications space including as the founder of Vidtel, a pioneer in cloud-based video conferencing services. Vidtel had a successful exit in 2013.Scott was an early executive at BroadSoft (IPO; acquired by Cisco) and VocalTec (IPO) where he spearheaded numerous groundbreaking initiatives, including the development of the first commercial VoIP product, the creation of the cloud PBX market, and the VoIP service provider industry.Scott holds an MBA from Yale University.Check out our channel for more podcast episodes! Don't forget to follow us on our socials too to learn more tips to START, GROW and SCALE your business.https://blueskybizconsulting.com/  https://www.facebook.com/blueskybizconsulting  https://www.instagram.com/blueskybizconsulting/Don't forget to learn more about Scott and his work at:http://www.tandempv.com/ Follow him at: LinkedIn: https://www.linkedin.com/in/scottwharton/ LinkedIn: https://www.linkedin.com/company/tandem-pv/mycompany/?viewAsMember=true 

In this episode of “At the Bench”, we are interviewing one of our show's co-hosts, Dr. David McCulley. David is a neonatologist and developmental biologist at the University of California, San Diego and in this show he talks about what motivated him to build a research program investigating the genetic and developmental mechanisms responsible for congenital diaphragmatic hernia (CDH). David directs an NIH-supported study to determine the genetic mechanisms responsible for abnormal lung and pulmonary vascular development in patients with CDH. He describes the mentorship and collaborative research experiences that have shaped his career path. David also talks about the work that he is doing along with the Society for Pediatric Research and the co-hosts of this program, Dr. Misty Good and Dr. Betsy Crouch, to encourage and promote pediatric physician-scientist career development. Some highlighted papers: Stokes, G., Li, Z., Talaba, N., Genthe, W., Brix, M.B., Pham, B., Wienhold, M.D., Sandok, G., Hernan, R., Wynn, J., Tang, H., Tabima, D.M., Rodgers, A., Hacker, T.A., Chesler, N.C., Zhang, P., Murad, R., Yuan, J.X., Shen, Y., Chung, W.K., McCulley, D.J. Rescuing lung development through embryonic inhibition of histone acetylation. Science Translational Medicine. 2024 Jan 31;16(732). Epub 2024 Jan 31. https://pubmed.ncbi.nlm.nih.gov/38295182/Qiao, L., Wynn, J., Yu, L., Hernan, R., Zhou, X., Duron, V., Aspelund, G., Farkouh-Karoleski, C., Zygumunt, A., Krishnan, U.S., Nees, S., Khlevner, J., Lim, F.Y., Crombleholme, T., Cusick, R., Azarow, K., Danko, M.E., Chung, D., Warner, B.W., Mychaliska, G.B., Potoka, D., Wagner, A.J., Soffer, S., Schindel, D., McCulley, D.J., Shen, Y., Chung, W.K. Likely damaging de novo variants in congenital diaphragmatic hernia patients are associated with worse clinical outcomes. Genetics in Medicine. 2020 Dec;22(12):2020-2028. https://pubmed.ncbi.nlm.nih.gov/32719394/McCulley, D.J., Wienhold, M.D., Hines, E.A., Hacker, T.A., Rogers, A., Pewowaruk, R.J., Zewdu, R. Chesler, N.C., Selleri, L., Sun, X. PBX transcription factors drive pulmonary vascular adaptation to birth. Journal of Clinical Investigation. 2018 Feb 1;128(2):655-667. https://pubmed.ncbi.nlm.nih.gov/29251627/Kardon, G., Ackerman, K., McCulley, D.J., Shen, Y., Wynn, J., Shang, L., Bogenschutz, E.L., Sun, X., Chung, W.K. Congenital diaphragmatic hernias: from genes to mechanisms to therapies. Disease Models & Mechanisms. 2017 Aug 1;10(8):955-970. https://pubmed.ncbi.nlm.nih.gov/28768736/McCulley, D., Wienhold, M.D., Sun, X. “The pulmonary mesenchyme directs lung development.” Current Opinion in Genetics & Development. 2015 Jun;32:98-105. https://pubmed.ncbi.nlm.nih.gov/25796078/As always, feel free to send us questions, comments, or suggestions to our email: nicupodcast@gmail.com. You can also contact the show through Instagram or Twitter, @nicupodcast. Or contact Ben and Daphna directly via their Twitter profiles: @drnicu and @doctordaphnamd. The papers discussed in today's episode are listed and timestamped on the webpage linked below. Enjoy!

For a full transcript of this episode, click here. For a deep dive into the way back backstory here, listen to the show with Dea Belazi, PharmD, MPH. That's episode 293, and it's entitled “Game Theory Gone Wild,” because gone wild is what has happened with pharma manufacturer co-pay assistance programs. Don't forget that the original intent of the first chess move here was by pharma manufacturers to circumvent basically PBM (pharmacy benefit manager) formulary restrictions, because the leverage PBMs have is access and patient out-of-pocket costs—and let's focus on the out-of-pocket costs right now. If a drug is on formulary, patients can get said drug for a lower relative price. Drugs not on formulary are abandoned at the pharmacy counter quite often because patients cannot afford them, and this is by design. This patient abandonment of their prescriptions is what gives the PBM leverage when negotiating with Pharma. If Pharma doesn't play by PBM rules, they get kicked off the formulary; and then patients can no longer afford to get their meds and pharma market share tanks. So, the original intent of co-pay cards was for Pharma to say, “Ha ha, talk to the hand, you PBMs. You can not put us on formulary if you want, but I'm gonna lower the out-of-pocket costs all by meself with me co-pay cards. If you, PBM, force a $300 co-pay or whatever, which is way too high for most patients, I, Pharma, will pay $275 of that (or maybe all $300) a month on the patient's behalf with my co-pay card program. So, patients are now left with a reasonable amount that they should be able to afford, and my pharma drug's market share is unhindered.” I think one thing to keep in mind here as we evaluate the net impact is that not all situations are the same. Let's say there's two main scenarios—and keep both of these in mind during the conversation that follows with Joey Dizenhouse as you consider the impact on plan sponsors and patients vis-à-vis their premiums and also on patients/members in the short term. Scenario #1: Let's say there's one drug out there for a particular condition. One drug. And on some plan, that one drug has a ridiculously expensive out-of-pocket cost, say, $8000 or something like this, whatever their deductible or the max out-of-pocket is for that particular member on that particular plan. And this is $8000 every year if this is a chronic condition, which makes it different than someone hitting their deductible this year because they had a knee replacement or whatever. In this first scenario, we're talking about patients or their kids who in perpetuity need a drug and who effectively just had their salary reduced year over year by $8000 or whatever. If they want the med, they have no other option than this huge out of pocket. That's one situation. Scenario #2: Let's say there's another really expensive drug, but in this scenario, there's a generic equivalent or there's some other brand that costs $70 and works for most patients. So, yeah … now we have patients who get a co-pay card and are thus incented by their low or no out of pocket to get a drug that is effectively a rip-off. So, now the plan is paying something upwards of $8000 instead of $70. And it's not like the patient got a better product. It's upwards of 8000 wasted plan dollars that really don't accrue any better health. And so, this is really where our story begins. A couple of definitions here: Maximizer refers to the entity running a maximizer program. It's a noun. It's a who. Oftentimes the maximizer is the PBM, but not always. Joey talks about two kinds of maximizer programs: One is what Joey calls a spread model, and then there's also the transparent model. We also in the podcast that follows talk about a scheme which is often pitched to plan sponsors that I'm going to call the “the drug's not covered” approach. At the end of the show, we come up with three bits of advice. And here they are, spoiler alert: 1. Buyer beware. If you are a self-insured employer or some other entity who is purchasing these maximizer programs, purchasing due diligence is required. If your vendor makes more money the more a drug costs, yeah, you have misaligned incentives and the chances of you (the plan sponsor) and all of your members getting screwed is on the high side. (Eric Bricker, MD, shows how this could work in this video about the Cigna “transparent” CostVantage offering.) 2. As Lauren Vela said also in episode 406, everybody always thinks that their contracts are amazing. It's everybody else's contracts that suck. You ask a roomful of HR folks if their PBM contracts are above average, and the whole room raises their hands. This ain't Lake Wobegon, folks. Don't kill the messenger. 3. Get on the ground and actually talk to plan members who are taking these drugs or who have kids taking drugs that are covered by these maximizer programs or covered by the “it's not covered” alternative funding programs. I certainly hope no one listening is taking the word of the program sponsor on how satisfied plan members are, especially with all these class action lawsuits afoot. My guest today, as aforementioned, is Joey Dizenhouse, FSA, MAAA. He is an actuary by background. He serves as CEO of SlateRx, which is a pharmacy benefit experience provider, or a PBX, as they call it. He is also head of HealthTrust IHP. Also mentioned in this episode are Dea Belazi, PharmD, MPH; Eric Bricker, MD; Lauren Vela; Andreas Mang; and Kollet Koulianos, MBA. You can learn more at SlateRx.   Joey Dizenhouse, FSA, MAAA, has spent more than 25 years in the healthcare industry, serving in a number of strategic, leadership roles. As president and chief executive officer at SlateRx, Joey is responsible for driving the organization's mission of revolutionizing the pharmacy benefit experience. With a key focus on servant leadership and innovation, he seeks value for SlateRx's clients and their covered lives across the complex pharmacy supply chain. He also provides strategic guidance for partner organization HealthTrust. At HealthTrust, Joey led the Insurance, Human Capital, and Pharmacy (IHP) business segment, managing more than $15 billion in annual drug purchasing. Prior to HealthTrust, Joey spent 15 years at a large professional services consulting firm in a number of health and welfare leadership roles, serving many organizations during his tenure, including several from the Fortune 100. Joey is a frequent public speaker on subject matter related to pharmacy insurance, benefits strategies, and the US healthcare landscape. He is a fellow of the Society of Actuaries, member of the American Academy of Actuaries, and a licensed life and health insurance agent across all 50 states.   06:21 How was the first iteration of maximizers conceived? 10:59 “I'd always encourage you to come back to the underlying incentives.” 11:18 What does maximizer acceleration look like? 12:24 What are the two kinds of maximizers? 12:43 What is the spread model for a maximizer? 13:02 What is the transparent model for a maximizer? 15:26 “Ask the questions: How do you make money? Prove it!” 15:56 EP419 with Andreas Mang. 16:25 How might Pharma be making more money with maximizers? 26:14 What is the “it's not covered” approach? 32:29 “The right kind of program has been properly narrowed.” 33:51 Is there a purpose that some of these programs can serve, issues aside? 35:57 How does a free drug program actually cost money?   You can learn more at SlateRx.   Joey Dizenhouse discusses #pharmacybenefits, #employer #costsavings, and #outofpocket costs on our #healthcarepodcast. #healthcare #podcast #pharma #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Benjamin Jolley, Emily Kagan Trenchard (Encore! EP392), Cora Opsahl (Encore! EP372), Jodilyn Owen, Ge Bai, Andreas Mang, Karen Root (Encore! EP381), Mark Cuban and Ferrin Williams, Dan Mendelson (Encore! EP385), Josh Berlin  

“The reality is that Cisco is still the dominant PBX provider,” says Greg Zweig of Ribbon Communications. Looking out over the UC topography, at the ground level, Greg sees a terrain where many enterprises leverage a lot of capabilities that Cisco has. For these customers, Webex is compelling, so Greg argues that the channel community needs to have the ability to win with Webex and Teams. We learn how Ribbon has worked to make sure its product line of SBCs are well aligned for the migration path many enterprises continue to prefer, noting that Ribbon helps people navigate smooth and non-disruptive migrations. “The worst thing a reseller can do is tell a customer that they don't need to move,” when the customer might begin to quietly search for partners who know how to take their needs to a newer and better level. Visit www.rbbn.com

Listen in today as we have Telarus West Engineer Brinton Gunderson in the studio to talk SDWAN and SASE. Brinton dives into how we see SASE and Security overall converging into the networks of the future. Not only will we get into the weeds on what's all in the tech stack of this offering, but we'll uncover some not-so-well-known information about a professional athlete we may have on staff. Don't miss this one! Everybody, welcome here to another special episode live in the studio with our guest who we'll get to in a second. But today we're going to talk about SASE Revolution. And if you don't know what that is, that's okay, because we've got somebody super smart here who's going to explain it to you. This is about the SASE Revolution and is that the future of how to empower networks and secure everything? So with that here today with us, we've got Mr. Brinton Gundersen engineer extraordinaire from Telarus here right in our backyard, man. Welcome. Hey, Josh, glad to be here. Thanks for having me in. This place is awesome. Fun stuff, huh? Let's jump in, man. First off, I want to hear about your backstory. For anybody that doesn't know you, how did you get into this space? Were you destined for tech? Did you used to wash boats or pump up basketballs for a living? What did you get here, man? You know, I knew you were going to ask that, so I've been thinking about how this all came about. But right after high school, I worked for a little company called AOL, and I was there right when they had the boom. So I think they hit just like 20 million users right at the time. It was AOL 7.0 or something. But it was a crazy time there because I had some friends that were literally retiring because of their options that they had been given over the last couple of years. And so they had millions of dollars of options. I was just in the call center for a couple of years, but that was my first get into technology. I wasn't fully set to be in tech yet, but that was my first job out of high school. After that, I had a job at a computer store. I needed some flexibility to travel. I was a professional athlete at the time. So we're coming back to that. Yep, well, eventually. But yeah, I needed something that was, you know, could work with my schedule. And I worked for a small computer store and built computers and did some system admin work and did managed IT for Dennis. And yeah, it was pretty chill. But then a few years later, my brother-in-law worked for a company, Echelon. And at Echelon, they had an opening for a sales position for PBX sales. And Scott Forbush was the hiring manager. And number 74, all great people from the channel, come from Integra. Go ahead. So, yeah, so I went in, I had an interview with Forbush, and you know, we're talking, and it must have gone well because at the end of the interview, he's like, "Okay, yeah, I think we can probably do something, but I've got a question for you. Do you remember me?" And I was like, "No, what do you mean? I was like, "No, I don't remember you." And he's like, "Well, you did a rollerblade competition at Play It Again Sports." So he was a manager at Play It Again Sports up across the Wasatch Front. And when I was 16, me and a couple of friends had like a crew of rollerbladers, and we put together a competition, and we held it in the parking lot of Play It Again Sports. So I must have done something okay then or during the interview. - Made an impact. - But he hired me, and it was awesome. But Rob Julian was my engineer back then, Forbush, and I'm sure I drove them crazy because I asked so many questions, just so many questions. I had to know how it worked, and I just loved it. - I love it. Okay, we're going to come back to this whole SASE thing in just a second because that's important, and it is the title of this track. But can you, I know everybody's dying to know,

In this podcast, Christian Stredicke, CEO and President of Vodia, and Doug Green, Publisher of TR, discuss how in-office and intra-company video calling is making the post-Covid workplace more spontaneous, more human and perhaps even more fun. Christian and Doug discuss how video calling can help build trust in hybrid/remote environments, and the real-time combination of voice, text and video will ultimately become the new norm for office cultures. "If you think about it," Christian says, "having a video call in your private bedroom would have been unthinkable, but today's it's normal, so a lot of things have changed and I believe it will go on." Christian and Doug also discuss the challenge of translating between SIP and WebRTC via a cloud PBX, so everyone in a company can talk to everyone else, no matter their device of choice. Visit www.vodia.com

Listen in with our amazing partner, Andy Moules of Red Rose Technologies from the UK discuss Omni-Channel and CX in 2023. Andy dives into a very unique and valuable approach of how he journey maps with his customers. He drops countless valuable tips that help his customers down their CX journey you won't want to miss! Everybody, welcome in. Good morning. Today, we are wrapping up a CX track titled, "Unleashing CX Excellence and Journeying into the Omni-Channel World." Today, with us, we've got Mr. AndyMoules coming to us from the UK of Red Rose Technologies. Andy, welcome on, my man. Thank you very much. Pleasure to chat to you. Andy, so as we kick this off, I think everybody loves to hear about our guests' backgrounds. So walk us through a little bit about how did you get into this space? How did you set out to do what you're doing and building out Red Rose? Yes, I find it fascinating going and looking at what I've done before and where I started. And when we first started chatting about doing this podcast, I started looking back at when I first left college and I was fixing storage drives at the time. So my first foray into IT and technology is I was fixing little DAT drives and DLTs, as they're called at the time. So cartridges. And so that was my first first role. I've very much engineering and technical. And I think after about a year of that and seeing some of the sales guys flash their cars, I thought there's got to be a different side to explore within IT and technology. And so what started out as a very technical based role was taking me sort of from 360 and back now to kind of what I'm doing, loving doing the best, which is kind of supporting customers. So talk to me then about how did Red Rose come about? How did you transition others? All right. I'm an engineer. This is good, but I'm seeing other things happening over here. What did Red Rose come about? Yeah, so I spent most of my career within the channel, if I'm honest. I work for the UK here, distributors, I work for some vendors. And one of the probably most successful periods I had was when I was working with I was kind of working for Samsung at the time. My role then was kind of like a pre-sales channel account manager. And quite regularly, I would get resellers who would contact me and say, Andy, we've got this opportunity. Can you come out? Can you bring your Samsung demo kit? Come and see the customer. And I would go on a full PBX on the desk, plug in phones and just be in my element there. I've kind of almost run into the project sort of from start to finish, you know, coming up with that idea of listening to the clients and sort of just walking through. And when I made the decision, probably I think it's about three years ago, I wish track of time now has been so busy that I went outside and once I had Red Rose, it was I want to bring that back again. That was my period that I absolutely embraced and enjoyed the most. How can I get that back and do this in my own little way and in my personal touch? What is the I mean, just for you kind of starting this thing out from scratch, what's that journey been like? I mean, is it what you expected it to be? Is it harder? Is it easier? Is it somewhere in the middle? Help everybody understand that. It's been a very strange journey for me because I started right in the middle of Covid and I sort of think back to myself. If I was to start a business in normal time and in normal environments, starting a business without a black book of contacts or any old customers I can go and speak to, I could quite imagine I would be up and down the motorway driving to see everyone and anyone I could who could just talk to me about TIF and the contact centre, etc, etc. But so from that point of view, Covid being kind of in lockdown kind of kept my costs quite low to be, to be brutally honest with you, because everything was, you know,

A superfast migration, people and technology played a major role, robust hospitality solution found in Galaxy Expand “We are a hotel so the phone must be buzzing all the time,” says Yash Gowda, General Manager of Marriott Courtyard. Yash manages a prominent, upscale hotel in Brampton, a center for business and industry in the Greater Toronto Area. When Yash's aging Mitel phone system stopped ‘buzzing', he began a replacement search that led him to ACE Security Services, a certified reseller of E-MetroTel phone solutions. ACE Security Services recommended Galaxy Expand, a modern approach offering everything in one box (PBX, Voice Mail, etc. on one rack), enabled the customer to keep their Bell Canada lines, no rewiring needed and light on the ground, a solution that saved space through consolidation. “It's amazing,” comments Yash on the functionality of the new system. Most hotels have analog phones in the guest rooms because they are low cost, easily replaced and interchangeable. In this special podcast of a use case and of a regular hospitality customer, we get the perspective of a busy property manager who must manage all aspects of the guest experience, meeting high brand expectations every day. We learn how this replacement project exceeded initial expectations of a simple lateral replacement, met, and exceeded customer specifications and that installation was easy, fast and without any disruption to property operations or customer needs. The new phones arrived preprogrammed. “Me not being a technical guy, it was easy.” Learn more at www.e-metrotel.com Learn about E-MetroTel Galaxy Expand More on E-MetroTel

Viirtue and TeamMate partnership deliver best of both worlds, UCaaS functionality and Teams collaboration tools, MSPs encouraged to take hybrid approach to Teams and UCaaS “We turn Microsoft Teams into a softphone that has all the features of UCaaS of Viirtue piped through, through our integration with Viirtue, so really get the best of both worlds,” says Eric Hernaez of TeamMate Technology. “Although Teams is a phenomenal collaboration tool, Microsoft phone system might not fill all the needs and compare, on an apples-to-apples basis with a true UCaaS system that has been built for that purpose as Viirtue has. So, with a tool like TeamMate, a Viirtue reseller can say… you don't have to give up the great features you are using in UCaaS just to use Teams as your interface to make phone calls.” “There's a myth out there that folks have to buy Teams in its native form and that works best,” adds Dan Rosenrauch of Viirtue. The way Teams works best, if you're going to use it as your call control platform, is when you're able to pull in all those complex features, whether it's things like contact centers, spoken IVR, more complex call routing that Microsoft can't (natively) support, or if you're just going to provide the telephony.” Rosenrauch argues that a hybrid approach to selling these solutions, combining both, is what Viirtue's most successful resellers take. The TeamMate PBX Connector is a unique add-on to Microsoft Office 365 which allows you to natively integrate any existing PBX Phone System into Microsoft Teams. It activates the Calls dial-pad in Microsoft Teams as a softphone on an external PBX, effectively turning Teams into a softphone. As a leading UCaaS provider, Viirtue offers innovative solutions with both wholesale and retail through agent partner and white label partner programs. “This is a long-time brewing,” says Rosenrauch about the partnership and the deepening integration of the two company's offerings. In this podcast we learn about the partnership's go to market strategy, which entered on making things easier for partners, and seamless for the end customer. Visit Viirtue Visit TeamMate Technology  

In this episode of AVANT Technology Insights, we are talking about everything that is involved when moving from voice to cloud. Senior Analyst of AVANT Analytics Brent Wilford is joined by industry expert and Senior Director of Solutions marketing from Avaya, Mike Kutch! Together, they discuss moving your PBX, understanding the needs of your entire organization to ensure they'll be met before you make the decision, and properly introducing artificial intelligence and other modern features into your contact center so you can keep and maintain a great customer experience. It's time to listen in and learn - let's go!

“They have a one stop shop, in terms of managing their requirements,” says, Ardavan Nawaby, Founder & CEO of E-MetroTel. “E-Metrotel provides a graceful migration for customers,” Ardavan continues. In a crowded and busy UCaaS market and in a communications landscape that's rich with choice, E-MetrotTel distinguishes itself by, not only offering the widest possible set of migration choices, but also paths of migration that reflect actual need verses a forced set of choices. Customers can keep their legacy desktop phones or plan to change them out at their own pace. They can begin to move to soft phone options and mobility, and again at the pace that the customer needs. Partners can choose for their customers either an on prem or cloud solution, reflecting a choice that is often not available now. Meanwhile the company offers a simple single point of contact to get whatever product or service is needed: video conferencing, collaboration as well as traditional telephony capabilities. “You can migrate one cabinet at a time, instead of taking out the whole PBX. You can maximize your investment overtime.” Hospitals, government, supermarkets are among the many types of environments that continue to have a specific communication solution. Partners looking for new opportunities might look to E-MetroTel for new conversations with these and more verticals. Visit www.e-metrotel.com

Sorry I missed the newsletter yesterday, but I had 3 wisdom teeth removed. So I included a video newsletter so you can see the fun. So I was not in any mood to write, watch the market or trade. I didn't want to miss talking about tomorrow's $NVDA earnings though so while I'm still on a morphine timed release pain killer - I'm all in! Be sure to sign up for the newsletter and I mentioned before - I LOVE WEBULL! Social Links and more - ⁠https://linktr.ee/dailystockpick ⁠ Follow along with all my trades and journal your own here -  https://savvytrader.com/Dailystockpick/2023-trading-portfolio FREE NEWSLETTER WITH CHARTS - subscribe at ⁠dailystockpick.substack.com ⁠ I love Webull - ⁠⁠Sign up here and get FREE STOCKS⁠⁠ SPONSORED BY VISIBLE - Check out this page: https://www.visible.com/get/?3MFGCRG  $20 off your first month - only $5 for the first month Use code DSP25 for 25% off Trendspider's platform - https://trendspider.com/?_go=gary93 Sign up for Webull and get free stocks like I did - https://a.webull.com/yNyte9iTQnfaDYFHdv NOTES I cut out notes that are now exclusive to the newsletter only $panw - beat eps and in line revenue - guided a little light but nothing like $ftnt - cfo said billings don't show the strength they expect With the pullback - get it - we'll within $300 price target with these earnings  Dman said  I'd take a look at $HE. I sold some puts yesterday on it. I think it's a safe play for the stock too long term. Top 5 Things Every Trader Should Be Watching This Week... This is for vro on $amc  https://youtu.be/YzNrg2hlw14 This is a great video about trading in penny stocks and how the bid ask spread and low volumes are why they can be hard to lock in gains  https://youtu.be/-aO--ly05aI $DKS - earnings were good - but shrinkage or theft is HUGE and they had a major write off - they said it will get worse before it gets better.  It's down 20% on that report $M - good solid earnings - popped initially but same store was down 5%. I like e-commerce on $M - try it. With their stores they make it VERY simple for older folks and younger folks who like a mix of e-commerce with a location to take things back or exchange. One of the best.  $NVDA - I think it's going to $500 on earnings. The analysts are taking up the price targets before tomorrow's earnings based on their sales. Remember - $SMCI will pop on it too. You could play $NVDL as well if you're a short term trader with belief  $ZM - they beat their earnings CRAZY - they are saying big business is still signing up. Their new products and services offered (phone - cloud PBX system) which has grown and other solutions that are keeping people signed up $LOW - good earnings - might have more opportunity than $HD - I'm just not a big believer in either - $HD is more professional and $LOW is more consumer  This is an interesting problem that may be popping up in the banking sector. Specially $SCHW - which I think has pullback written all over it.  https://twitter.com/FinanceLancelot/status/1693738125179191626?s=20 SCANS $DVN $QCOM $MPLX $TSLA $CLF $IGM $XLK $CHRD $TECL $TARK $ARKK $ARKG $RIVN $XPEV $ZS $ADBE $TTD $QCOM $GM $MDT

The Kansas City Royals are looking for a new home to replace Kaufman Stadium. We get the latest on the sites they have in mind, how much it will cost, and what will be there other than a stadium. Plus, we hear from MLB legend Tino Martinez on his work with the PBX pickleball league and his thoughts on MLB today and the state of the New York teams.

Did you know you can help your customers can monetize their Wi-Fi? Listen in as we have Shawn Nace, Sales Engineering Manager of Telesystem, on with us to talk about a new product they have that allows just that. It works with just about any existing hardware they have, and it puts revenue back in the customer's pocket and in yours! You might also hear about some of their new IoT and security solutions too! https://youtu.be/aKz7logLQ7s Josh Lupresto: [00:00:00] Welcome to the podcast. That is designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto, SVP of Sales Engineering, Telarus, and this is next level Biz Tech. Everybody welcome back. Today we are talking about something different. We got secrets for you. More. More specifically, we've got the top three secrets to help you help the customers. Monetize their wifi platform and you're probably thinking, oh my gosh, I didn't even know I could sell wifi or, or, or venture down that road. I've never done that. Don't worry. We're gonna cover all that. We're gonna get into it. And today to tell us about some of these secrets here we've got Shawn Nace with us, and Shawn Nace is the sales engineering manager at Telesystem. Shawn, welcome on, man. Yeah thanks Shawn Nace: for having me. Josh Lupresto: So Shawn, first as we kick these things off, we'd like to hear about everybody's background. Everybody comes from all kinds of different places. Sometimes this industry sucks us in sometimes. We didn't know we were gonna end up here. Sometimes we wanted to be here [00:01:00] from the day one, and we just knew. So we'd love to hear just your personal background story. We know where you're at now cause we just, we just mentioned your title, but where did it start for you? Shawn Nace: Sure. Where did it start for me? So in college I studied business and yeah, I always. Had a fascination with technology. You know, always loved the newest gadgets and so forth. But I realized kind of late in my college career that I didn't wanna I didn't wanna work with numbers. I had a concentration in finance. I realized that it probably wasn't for me. So I ju I jumped on the opportunity to join a a C Life in Pennsylvania or outside of Philadelphia years ago, and kind of worked my way up through the ranks of support, eventually running a knock at a CLEC called line Systems. And then, Moved over to sales as I kind of just had had a, a real desire to get in front of customers and demo solutions like number one hosted PBX was new and you know, we all had to demo these cool little user interfaces. I was the kind of the only two guy for that. So sales ended doing was just a logical regression for me. I've loved it. So, Josh Lupresto: so fill us in a little bit about for anybody that doesn't know, [00:02:00] right? I mean, today we're gonna, we're gonna hone in a little bit on something key that Telesystems does. But, but first of all, just tell us a little bit about who Telesystems is, what you guys are, what's all in the portfolio, and, and kind of what the go to market motion is. Shawn Nace: Yeah, thanks. So we're a national voice and data provider a service provider that's been working with, we've been working with Polaris now I think for I think five or six years. A lot of people, you know, know us for having a really extensive portfolio, whether it's, you know, best in class switching solutions powered by Meta Switch or BroadSoft type two access with DDoS protection. More recently, where we're really getting a lot of traction is with things like cybersecurity, where our extensive managed wifi solution that includes a bit of iot little bit of iot offering on top of that. So We're definitely not your household name, but we're I'd say the best kept secret in telecom and we're the words, the word's getting out there. Josh Lupresto: Let's talk about that.

COTU is a suite of cloud-based SaaS applications that integrates seamlessly for Wildix partners who have customers who operate a contact center.  In this podcast, Sam Hodgetts​, Director at COTU, walks us through several key products available from COTU through the Wildix partner portal. We learn about ipScape, an innovative cloud-based customer experience technology that is feature-rich, scalable and offers integration capabilities. ipScape enables easily build out of campaigns and access live reports to monitor customer service and sales teams. Partners with contact center customers can also offer RAMP (Recording Archive Management Platform, which delivers secure, GDPR compliant, long-term storage of call recordings. MyWallboards an easy to configure enhancement of your Wildix Customer Experience is something that will be a gain for any PBX customer. Branding Sam also describes how COTU works to maintain Wildix's major focus on having partners maintain their brand. Not only do COTU products maintain partner branding, COTU's products allow the partner to enable the final customer to brand, so that as the contact center operation interacts with callers and contacts, the customer's brand is what people experience and see. Learn more at cotu.uk Wildix partners can work through their Wildix representatives as well.

Vonage has managed to assemble a communications platform that captures and inspires the 1.15 million developers' creative entrepreneurial spirits to envision tomorrow and deliver it today. Vonage's core includes cloud native, SaaS native, security first and data driven characteristics which provides the creativity power developers need to construct applications that respond to the customers needs. Sanjay Macwan Sanjay Macwan, CIO, CISO at Vonage Speaks with Don Witt of The Chanel Daily News about businesses and how they can ensure security while migrating from a PBX to the cloud.  There are many benefits in moving to the cloud including ROI, financial as well as the employee and customer experience. Vonage enhances the cloud solution with Two Factor Authentication (2FA). Of course, Vonage is involved in AI and is seeing more significant adoption of AI-enabled automation across all enterprise workflows and processes. The number of routine clerical and administrative functions can, and will, increasingly be fulfilled by AI-enabled solutions. Listen in for more very informative discussion about Vonage and the Industry. Now we're talking! Technology is supposed to make things easier. Right? So, why does the business communications business seem to make things so complicated? It's simple to Vonage: They want you to understand their unified communications solutions without needing a PhD. They want to maximize the impact and minimize the jargon. They don't want to work with celebrity spokespeople. They're too busy working with businesses and developers. They don't care about their technology being fancy, they want it to be so good you forget about it. Because it's not about how advanced the technology is, it's about what you can do with it. They're keeping communications how they should be: straightforward. Now we're talking. It is all about the experience! For more information, go to: www.vonage.com or call 1-844-365-9460

“It's very much a patchwork quilt out there,” says Akixi's Mike Wilkinson. Offering a glimpse at his recent talks given at the Netaxis Solutions Inspiration Day 2023, Wilkinson notes that the Teams ecosystem is still forming, especially the rapid way in which Teams became so widely adopted. Presenting on the collaboration market, Wilkinson was struck by the dominance of Teams in the collaboration market and how so many companies have positioned themselves or repositioned themselves as firms offering still-needed services that you might need even as you use for collaboration. It's thought that 300,000,000 of over 400,000,000 “PBX seats” might now involve Teams. The paradox is that even as teams becomes ubiquitous, none of the many firms now in the orbit of the Teams world, are dominant. “We kind of know the sorts of things that, small businesses, in particular, need to know about their telephony infrastructure. And that does not really change that much whether the infrastructure is sitting on BroadWorks, or sitting on Teams or is sitting on Webex calling.” Akixi can overlay the analytics, even in the fragmented market. We learn about upcoming Akixi offerings on Webex Calling that will present a nicely sized and cost effective solution for Cisco customers running a small inside sales desk or a small customer service center. Akixi is a fast-growing and profitable private equity (PE) owned company, operating in the UK, Europe, and US, and headquartered near London. Akixi work with leading service providers to offer cloud-based, real-time call reporting and business insights software to small and medium sized businesses (SMBs). With over 7,000 customers and more than 300,000 users benefiting from Akixi's multiple award-winning solution, Akixi is a Cisco Select Developer Partner and proudly part of the Cisco Partner Ecosystem. Akixi is an active member of the Cloud Communications Alliance. Visit www.akixi.com

Darin Ward With a background in telecom technology and extensive experience in managing PBX systems, Darin Ward brings expertise in navigating the challenges of the industry. From discussing security awareness to highlighting the potential benefits of telecom advancements, Darin offers valuable insights into optimizing operations and leveraging modern solutions for improved efficiency. Optimizing Your Legacy...

002.  on this episode, coaches bennett are talking aboutthe 100 foot wave,tammie  getting sick and losing her voice (and Chris gaining some bliss as a result)PBX in PDX.How we fall in love with different sports. As always, we've got our petty grievances. We even talk about our bucket list races and the difference between an earthquake and an aftershocklinks mentioned in show:100 foot wavewestern states endurance runsend questions to our mailbag and we'll answer them on the show : 9220 SW Barbur Blvd, STE 119, #322 Portland OR 97219for more coach chris bennettinstagram - https://instagram.com/coachbennettsubstack cameo for more coach tammie bennettinstagram - https://instagram.com/showupsocietywebsite - https://showupsociety.com the show up society podcast join the show up society community https://showupsociety.com/tsus

Earlier this month, Peerless Network, an Infobip company, began offering Talkdesk CX Cloud, Genesys AppFoundry, and BYOC (Bring Your Own Carrier) to enterprises across the U.S. With Peerless' SIP Trunking services, customers can enjoy the benefits of a cloud-native contact center solution. These benefits include flexibility, cost effectiveness, including helping to preserve PBX investments as cloud transition occurs and control, allowing migration to occur at your one place. In this podcast, Jim Brewer, EVP of Products and Technology walks us through these recent announcements. The Peerless BYOC solution combines SIP Trunking and direct access to their fully IP-based network resulting in more efficient and reliable communications along with significant cost savings. Visit Peerless Network www.peerlessnetwork.com and Infobip.

$8 fee per phone might be redundant for some users, now can be saved “We marry both those worlds,” says Eric Hernaez, CEO of TeamMate Technology. Whether it is a PBX, UCaaS or CCaaS, TeamMate allows Service Providers and enterprises to integrate the PBX that they are already using with Teams, which the organization is likely already using for collaboration. In this podcast, Hernaez outlines an imminent announcement where TeamMate customers will be able to save on an $8 per phone fee, paid to Microsoft, where the existing phone service or system is already delivering a set of services. Usman Zahoor, VP Business Development at TeamMate, PBX, SMS and SIP Connector for Teams discusses how this, and the larger story of their integrating technology, is a great on-ramp for channel partners to win with Microsoft Teams. The company offers a free trail online where partners and enterprises can check out the technology in real time, and to begin a conversation about next steps. The company offers a partner program and a fast onboarding to selling process. Visit www.teammatetechnology.com

“Alianza has basically removed all the complexity of enabling our service providers to deliver PSTN and PBX capabilities into Teams,” says Dag Peak, Chief Product Officer for Alianza. In this podcast, Dag discusses how the Alianza approach is different and the critical role of automation within the Alianza process. Alianza solves a lot of issues, provides functionality, and gives SPs an accelerated time to revenue with Teams customers. We also hear the case when the Alianza approach is better than simply buying a plan from Microsoft. Visit www.alianza.com

“If they make the cherry on top, it's great,” observes Timothy Truelove of Wildix, noting how some companies throw in a “free” phone, but, pile in high list prices on supposedly ‘free' gear by folding it into other recurring charges. In this podcast, Truelove outlines how Wildix maintains a very transparent relationship with their partners, who in turn can manage their customer relationships in a straightforward and effective way. At the heart of this approach is enabling the dealers to keep it simple and effective with their customers. We discuss conversion of customers from CapEx to OpEx to create returning revenue, nurturing clients through vertical products, like x-hoppers and x-bees, the movement from PBX to Customer Communication Platforms like x-bees and/or the coming launch of WMS 7 in 2023. As some of the legacy companies in the market pass through restructuring and other major changes, Truelove sees Wildix as a place where partners can offer their customers a modern, high margin path to migration with stability. Truelove urges partners to look to the future and see that every contract signed can mean income now and equity later. Visit www.wildix.com

Recently announced Ribbon integration with Google SIP Link provides significant enhancement to Google VoIP Services. Ribbon SBCs have been certified to work with Google SIP link. Gordan Eddy discusses the enhancements to Google SIP Link with Don Witt of The Channel Daily News, a TR publication. Gordan Eddy In addition to selecting their own telecom provider they are provided security, legacy connectivity for analog TDM lines, migration support from old PBX systems and continued support for those PBX systems that need to stay connected. Resiliency and failover are also provided. For channel partners, this provides a new combined offering that opens up additional sales opportunities for the Ribbon Channel. Listen in to learn more about the channel details. Google SIP Link requires a Google-certified SBC to act as a bridge between Google Voice and an organization's telecom provider. The session border controller provides multiple functions: Security – it acts as a voice-aware firewall, protecting the voice traffic itself and it prevents bad actors from entering the data network via the voice network Interoperability – Ribbon's SBCs can adjust key deployment parameters to best match your telecom provider's requirements, making SIP Link setup easy and trouble-free Legacy Connectivity – many organizations still have analog phones, elevator phones, door phones, and fax machines. Ribbon's hardware-based SBCs have analog ports (FXS and FXO) to keep these assets connected and available. Migration – organizations may have technical or business requirements that require the old PBX to stay connected for an extended period. Ribbon SBCs can provide SIP forking and simultaneous ringing so that both Google Voice and the legacy PBX share connectivity. Resiliency or Failover – Ribbon SBCs have multiple options to manage disruptions in service depending on the deployment model. These tools can keep your organization connected even if the unexpected happens. For more information, go to: https://ribboncommunications.com/solutions/enterprise-solutions/securing-communications-sip-trunks/google-voice-sip-link

Premium Members, click here to access this interview in the premium area. Seva Mozhaev of Sev's Pics and The Sevo Show on TikTok, is a photographer, videographer and social media guy based in Perth, Western Australia but coming to you from Italy! It was long-time listener and PBX member Jakub Redziniak who connected Sev and me [...] The post 485: Seva Mozhaev – How to attract photography clients with TikTok videos appeared first on Photography Business Xposed - Photography Podcast - how to build and market your portrait and wedding photography business.

* Toddler Pestilence* Death Defying Drives* Naked Pool Slide (are you “The Big Guy”* Russia, Ukraine, A wildly outdated PBX systems* Trump's Devolving Legal Situationship* This Isn't Political; Trust Me