Podcast appearances and mentions of Doug Green

"AI isn't just about opportunity — it's about addressing real-world challenges. And that gives Africa an edge." — Arthur Goldstuck, Founder, World Wide Worx At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Arthur Goldstuck, the South African journalist, researcher, speaker, and founder of World Wide Worx, for a wide-ranging conversation on AI, technology inequality, and why Africa's challenges may actually be its superpower in the age of AI. Goldstuck, a 40-year veteran of tech journalism and author of The Hitchhiker's Guide to AI, brings a unique perspective — blending consumer insight, enterprise analysis, and a deep focus on developing economies. His firm, World Wide Worx, was the first African market research company to examine both enterprise and consumer technology adoption, creating a distinctive lens for understanding digital transformation. At the heart of the discussion was Sentinel, Goldstuck's upcoming African edition of The Hitchhiker's Guide to AI. The book reframes AI not as a threat, but as a tool for inclusion, capable of reaching underserved populations with education, healthcare, and financial access — delivered through everyday mobile devices. “If you bring AI to the edge — to the phone — and make it invisible to the user, that's when you unlock opportunity,” Goldstuck explained. He pointed to contrasts within South Africa — a nation with world-class banks and digital infrastructure, yet also vast gaps in education and opportunity. AI, if localized and embedded with intent, can help bridge these divides. Yet Goldstuck also warned of job disruption, especially in industries like contact centers, which play a major role in both South Africa and India. Drawing parallels to the decline of the horse whip industry in the early 20th century, he emphasized that while AI will displace jobs, new roles and sectors will emerge — provided we invest in people now. The conversation came full circle with a reflection on agentic AI — the next evolution of intelligent assistants — as seen in Cisco's unveiling of agentic ops. Goldstuck called it “a bridge to new possibilities,” aligning with Cisco's own branding as a technology connector. “It's not about replacing people,” he said. “It's about enabling them to participate more fully in the global economy.” For more insights and research, visit worldwideworx.com.

"We're not just enabling secure outcomes — we're simplifying how partners deliver them." — Brian Feeney, VP of Global Partner Security Sales, Cisco At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Brian Feeney, Vice President of Global Partner Security Sales at Cisco, to explore how the company is aligning security innovation with real-world partner needs in an era dominated by AI and complexity. Feeney, whose two-year-old role was created to consolidate and scale Cisco's global partner strategy for security, leads a team of over 260 professionals dedicated to helping Cisco's VARs, MSPs, MSSPs, cloud providers, and global partners navigate a rapidly evolving cybersecurity landscape. Cisco's Three-Pillar Security Strategy: Hybrid Mesh Firewall Universal ZTNA (Zero Trust Network Access) The SOC of the Future (with Splunk Integration) All three areas are now AI-infused by design, not bolted on — a shift exemplified by Cisco's autonomous firewall assistant, which reduces human effort while improving policy execution. Key Cisco Live Announcements: Free Splunk ingestion for Cisco firewall customers, addressing cost concerns and earning applause during the keynote. Streamlined portfolio: Cisco has consolidated 30+ point products into 3 strategic solution sets — user, breach, and cloud — dramatically simplifying the sales and adoption process for partners. Enhanced partner support tools like a “concierge deal registration desk” — offering one-click access to technical, sales, and promotional resources. “This isn't about selling more SKUs,” Feeney said. “It's about helping partners win with less complexity, more margin, and stronger customer outcomes.” Feeney emphasized Cisco's commitment to AI enablement, noting that while only 4% of enterprises are “AI-ready,” partner demand for both securing AI infrastructure and leveraging AI for defense is surging. Cisco is delivering: Expert-led deep dives for top AI-focused partners Scalable enablement through Talos threat intel, learning platforms, and continuous updates AI integrated throughout the security stack — from SOC automation to endpoint visibility The interview concluded with Feeney highlighting Cisco's investment in making security more accessible, operationally efficient, and partner-friendly, even for small or emerging partners. “We want to be the voice and the resource our security partners trust — not just with technology, but with outcomes.” To learn more, visit cisco.com/security.

Cisco's AI Channel Playbook: Cassie Roach on Partner Enablement and Infrastructure Innovation, Podcast, With major announcements around AI infrastructure, including AI Pods, Nexus HyperFabric, and GPU-intensive servers, Cisco is positioning itself not just as a networking leader — but as the channel's go-to platform for AI-ready data centers "AI is a once-in-a-generation opportunity — and Cisco is making it real for partners." — Cassie Roach, Global VP, Cloud and AI Infrastructure Partner Sales, Cisco At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green spoke with Cassie Roach, Cisco's Global Vice President of Cloud and AI Infrastructure Partner Sales, about the company's bold steps to transform AI hype into tangible partner opportunity. With major announcements around AI infrastructure, including AI Pods, Nexus HyperFabric, and GPU-intensive servers, Cisco is positioning itself not just as a networking leader — but as the channel's go-to platform for AI-ready data centers. Key Cisco AI Updates for Partners: AI-Ready Infrastructure Specialization: A new certification that helps partners align with customer POCs, scale faster, and prove ROI. Black Belt Training & Partner Tools: Designed to educate, equip, and incentivize partner sellers with co-selling platforms, growth planning, and layered rewards. Marketing Velocity Central: Cisco-branded campaign kits and industry-specific go-to-market resources for partners. AI Pods: Modular infrastructure for training, fine-tuning, and inferencing workloads — with “small, medium, and large” sizing for pilot-to-production journeys. “We're creating an easy button for partners — even in a complex AI environment,” Roach explained. Cisco's approach focuses on frictionless engagement — empowering partners with everything from vertical use-case blueprints to hands-on support for opportunity identification through PXP Growth Finder. Roach emphasized that success depends on enabling partners at every level — not just executives or system integrators — but also frontline sellers, who now have access to tools that simplify the AI value proposition and drive sales. She also highlighted how AI is being securely embedded across Cisco's portfolio — from infrastructure to Webex Collaboration and end-to-end security, allowing customers to move from pilots to production with confidence. “This isn't just about AI,” Roach said. “It's about unlocking the entire Cisco portfolio — in a way that creates real stickiness, real customer outcomes, and real partner growth.” To explore Cisco's partner programs and AI infrastructure resources, visit cisco.com, or log into the partner portal via Sales Connect.

"We're here to help providers simplify, comply, and stay ahead — all in one interface." — Schuyler Voss, Sansay Technology Reseller News publisher Doug Green sat down with Schuyler Voss and Dumitru Borsan of Sansay to discuss the rapidly approaching June 20 Stir/Shaken compliance deadline, and how Sansay's Stir/Shaken Express is helping service providers adapt quickly and confidently. With new FCC requirements taking effect, providers relying on downstream carriers for call signing or lacking their own Do-Not-Originate (DNO) lists may soon find themselves non-compliant — and at risk for enforcement actions. Sansay's Stir/Shaken Express was designed to solve this challenge with simplicity, speed, and scalability. What is Stir/Shaken Express? A hosted solution that enables: Certificate-based call signing for providers lacking infrastructure support DNO list management Compliance in a single, easy-to-use interface Rapid deployment for time-sensitive needs “Some providers just don't have SIP infrastructure that supports standard signing. Stir/Shaken Express includes a signaling proxy that takes over call signing — with minimal customer-side configuration,” explained Borsan. Why It Matters: FCC's 8th Report and Order mandates tighter compliance, effective June 20, 2025 Hosted compliance from Sansay ensures real-time regulatory tracking and updates Future-facing features like branded calling (BCID) are built in, supporting long-term mitigation strategies Sansay, a Cloud Communications Alliance (CCA) member and CTIA-authorized BCID partner, also stressed the opportunity for MSPs and voice resellers to differentiate by being first to market with a fully compliant, branded calling-ready solution. “June 20 isn't the end — it's just another chapter,” said Voss. “Compliance will keep evolving, and we're committed to helping our partners stay ahead.” To learn more or request a demo, visit sansay.com.

This week I talk with Doug Green about his books The Teachings of Shirelle: Life Lessons from a Divine Knucklehead and A Dog of Many Names. We get into his history with rescue dogs, what led him to want to write a book about his experiences with Shirelle, and what we can all learn from dogs. I definitely walked away from this book and this interview with a renewed perspective on what it means to live with dogs. The Teachings of Shirelle: Life Lessons from a Divine Knucklehead and A Dog of Many Names are available directly from the publisher at www.circuitbreakerbooks.com or wherever books are sold, but I do recommend checking out www.bookshop.org to support your local booksellers!Sponsor:LIX - check out www.lixpetwellness.com to learn more about CBD for pets. Use code Rescuepod20 for 20% off your first order! Thanks for listening! If you liked what you heard, please rate, review, and subscribe. If you have ideas for future guests please email me at theanimalrescuepodcast@gmail.com or follow me @theanimalrescuepod on Instagram. You can also learn more about the organizations I interview and how to listen/watch at www.theanimalrescuepodcast.my.canva.site

"We've built a smarter AI — not just to summarize performance, but to help you win more business." — Ted Lee, SmarTrak At Cisco Live 2025 in San Diego, Ted Lee, founder of SmarTrak, joined Technology Reseller News publisher Doug Green to announce the launch of SmarTrak.AI v3 — a major upgrade designed to reshape how Cisco partners and end customers manage lifecycle, subscriptions, and enterprise agreements. The big news? SmarTrak is now serving two audiences: Cisco partners: SmarTrak v3 offers a prescriptive, AI-powered platform that enables sellers, CX teams, and renewals specialists to drive more efficient lifecycle management, retention, and expansion. End customers: For the first time, SmarTrak's solution is being made available directly to enterprise users, helping them monitor their internal Cisco assets, optimize spend, and better manage long-term agreements. “Partners use it to grow business,” said Lee. “Now, end customers can use it to control spend and manage their Cisco investment proactively.” Backed by enhanced AI capabilities, SmarTrak.AI v3 delivers high-level business summaries, proactive alerts, and actionable insights tailored to real-world Cisco implementations. According to Lee, beta testers have already reported “tremendous adoption and growth within weeks.” Built from the ground up in just the past two years, SmarTrak's platform was purpose-built to take advantage of the latest in AI innovation — and now v3 replaces even its own earlier AI stack with a more robust, intelligent engine. With growing demand from both partners and enterprise buyers, SmarTrak is poised to become a key intelligence layer in Cisco lifecycle strategy. “We're seeing interest from customers who never had this kind of visibility before,” Lee shared. To learn more or request a demo, visit smartrak.ai.

"Customers don't want three different dashboards — they want one pane of glass." — Adam Derkey, Product Architect, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Adam Derkey of Unimax to explore Sentinel, the company's cloud-native, multi-vendor CDR (Call Detail Record) and analytics tool. Sentinel, now live for nearly a year, provides a single interface for monitoring call data across Cisco, Microsoft Teams, Avaya, and other platforms — eliminating the need for disparate reporting tools. Designed from the ground up as a cloud-first solution in Microsoft Azure, Sentinel simplifies the overwhelming volume of CDR data generated by modern UC systems, offering standardized dashboards, visualizations, and actionable insights. “You don't have to understand how a Teams call record works versus a Cisco record. We normalize all of it so you can focus on what matters,” said Derkey, who led the product's design. Unlike Unimax's flagship Second Nature, which streamlines MACD (Moves, Adds, Changes, and Deletes) management, Sentinel provides deep analytics on system performance and usage. Together, the two solutions create a powerful lifecycle platform: one for UC system control, the other for operational intelligence. Key Features of Sentinel: Multi-vendor CDR normalization (Cisco, Avaya, Teams, etc.) Unified dashboards and visual analytics Rapid cloud deployment (in as little as a week) Open availability to both existing and new Unimax customers Unimax is already seeing strong demand — from both long-time customers and net-new prospects — especially among enterprises seeking simplified UC reporting and resellers who want to offer bundled visibility solutions. Sentinel is also helping channel partners open new conversations with Cisco users and decision-makers. “It's a door-opener,” said Derkey, “especially for those who want to consolidate UC analytics without adding another vendor.” To learn more, visit unimax.com.

"We're here to take the complexity out of unified communications — and turn it into simplicity." — Todd Remely, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green caught up with Todd Remely of Unimax to explore how the company is streamlining unified communications (UC) management for enterprises and partners alike. With over 30 years in business, Unimax is a veteran in the telecom software space. Their tools help organizations manage Cisco, Microsoft Teams, Zoom, and Avaya UC systems more efficiently — and that value was on full display across two booths at Cisco Live: one in the Collaboration Village (highlighting Webex integration) and another on the main show floor. Three Ways Unimax Delivers Simplicity in Complex UC Environments: Second Nature A power-user interface that layers over Cisco and other major UC platforms, enabling administrators to perform complex MACDs (moves, adds, changes, deletes) and configuration tasks like provisioning, routing, and device pool management — all from one streamlined dashboard. Automation Platform Unimax enables full automation of provisioning and deprovisioning processes. Their platform integrates with Active Directory, ServiceNow, Remedy, HRIS systems, and any REST API-enabled tool, drastically reducing time and human error in user onboarding and offboarding. HelpOne A lightweight interface that empowers Tier 1 help desk agents to complete routine MACDs — such as password resets — without telecom expertise, freeing up UC teams to focus on higher-priority work. Remely noted strong engagement from MSPs and resellers, many of whom use Unimax's multi-tenant solutions to manage customer UC systems at scale. "We're solution-focused," he said. "And we love working with end users — because that's where the real problems are, and that's where we can help most." For more information or to request a demo, visit unimax.com or contact the team at tellmemore@unimax.com.

“You don't have to have a previous relationship with Verizon. We're looking for new partners—especially those who've never sold connectivity before.” — Jen Skinner, Verizon Business In a fast-changing telecom landscape, Verizon and TELCLOUD are teaming up to offer something powerful: a fresh opportunity for resellers and solution providers to break into POTS line replacement and wireless enablement. In this episode of the POTS and Shots series from TELCLOUD, Doug Green, Publisher of Technology Reseller News, sits down with Jake Jacoby of TELCLOUD and special guest Jen Skinner, Associate Director of the Wireless Connectivity Program at Verizon Business. Verizon is expanding its Connectivity Partner Program, offering 4G and 5G fixed wireless access to new and existing partners—no prior Verizon relationship required. This initiative empowers partners, including those with limited telecom backgrounds, to tap into a growing demand for code-compliant and cost-effective POTS line replacements—without the headaches of digging up concrete or rewiring legacy infrastructure. Jake Jacoby underscores how TELCLOUD enables partners to pair Verizon's fixed wireless access with TELCLOUD's hardware to deliver high-reliability, on-premise connectivity. “These are life safety lines,” Jacoby emphasizes. “We need unbreakable connectivity.” Together, TELCLOUD and Verizon provide not just backup internet, but complete primary wireless solutions—even meeting emerging code requirements like elevator video transmission. The conversation also highlights new frontiers for resellers, such as faxing in healthcare and legal sectors where cloud isn't an option, and how TELCLOUD's enablement support fills critical gaps in Verizon's capabilities—making the partnership essential for addressing niche customer needs. And true to the POTS and Shots theme, the episode closes with a shared toast of Código Rosa tequila—aged in Napa Cabernet barrels and selected by Jake for Jen, a fan of bold reds. It's a smooth finish to a bold conversation about growth, opportunity, and innovation in telecom. Learn more: Verizon Connectivity Partner Program: https://www.verizon.com/business/solutions/enterprise/ TELCLOUD: https://www.telcloud.com | 844-900-2270

"Organizations are eager to adopt AI — but 71% of leaders say their workforce isn't ready." — Paul Savill, Global Practice Leader, Network and Edge, Kyndryl At Cisco Live 2025 in San Diego, Paul Savill, Global Practice Leader for Network and Edge at Kyndryl, joined Doug Green, Publisher of Technology Reseller News, to spotlight a critical — and often overlooked — component of AI transformation: people readiness. While 95% of enterprise leaders say they're using AI, Kyndryl's latest People Readiness Report reveals a stark disconnect: 71% of those same leaders believe their workforce is not prepared to make full use of the technology. As the world's largest IT managed services provider, Kyndryl supports global enterprises with full-stack IT solutions — and people remain at the heart of that mission. “Our 80,000 engineers and technicians are on the front lines of IT transformation,” said Savill. “Understanding how ready they are — and helping them become more ready — is essential.” The report, based on a global survey of CIOs, CTOs, and CEOs, also uncovered tension at the executive level: 43% of CEOs said external hiring is the top strategy for bridging AI skills gaps. But only 16% of CIOs/CTOs agree, instead prioritizing internal reskilling. According to Savill, this internal approach includes developing cross-functional expertise, especially as networking, security, and cloud operations rapidly converge. “We're merging roles, job descriptions, and even operational centers,” he noted. “Networking professionals need to understand security. Security teams need to understand cloud.” Savill also emphasized the importance of breaking down silos to prevent cloud misconfigurations — a leading cause of security breaches. “Misconfigurations often stem from a lack of collaboration across teams. Training people to work across domains is critical.” Kyndryl's work with Cisco, particularly in data center networking and edge services, now extends into AI and even quantum computing readiness. These next-gen technologies, Savill warned, require not just platform adoption but deep workforce transformation to be deployed securely and effectively. As AI adoption accelerates, data quality becomes the cornerstone of success. “You can't train an effective AI with bad data,” said Savill. “Foundational work around data integrity, structure, and governance is as important as the AI tools themselves.” The podcast concluded with a reflection on AI anxiety in the workplace — and a message of optimism. “There are legitimate concerns about job displacement,” Savill acknowledged. “But our research shows that most technical leaders want to reskill their existing teams. And when companies invest in their people, the results will be extraordinary.” For more information, visit kyndryl.com.

Technology Reseller News Podcast with SmarTrak's Ted Lee, Live from Cisco Live 2025 “We truly are a revenue machine... Our partners are calling us saying, ‘I need more licenses.'” — Ted Lee, SmarTrak As competition in the channel ecosystem intensifies, Cisco partners are under pressure to retain and grow customer relationships. In this edition of the Technology Reseller News podcast, publisher Doug Green catches up with Ted Lee of SmarTrak at Cisco Live 2025 in San Diego, where Lee unveils how SmarTrak's AI-powered application is helping partners do exactly that—with measurable, dramatic results. Solving the Install Base Challenge At its core, SmarTrak is a platform designed to help Cisco partners manage the entire lifecycle of a customer's install base—from subscriptions to Enterprise Agreements (EAs) to lifecycle and incentive programs. What sets it apart, says Lee, is its ability to consolidate Cisco's data feeds—often spread across dozens of systems—into a unified global view that's not even available natively within Cisco. AI-Powered Opportunity Creation With the launch of SmarTrak v3, the company has enhanced its AI layer to deliver real-time insights into end-of-life, true forward, overconsumption, sustainability swaps, and budget forecasting. “We're helping people predict and budget five years of Cisco spend instantly,” said Lee. “Our partners are winning seven, even eight-figure deals just from a demo.” Award-Winning Innovation and ROI SmarTrak's impact hasn't gone unnoticed. The company was recently named the DSI Innovation Partner of the Year for the Americas East region, in recognition of how its platform fuels partner-led growth. One SmarTrak partner recently secured a $17 million win from a rival partner based on the insight provided by a demo alone. Lee emphasizes that SmarTrak is more than just software—it's a partner success engine. “We know that channel partners are margin-conscious,” said Lee. “So we focus not only on the application but on adoption—with video training, onboarding, one-on-one support, and forward-looking revenue mapping.” Built for Channel Adoption In an industry often plagued by underused tools, SmarTrak is built to be adopted and embraced. Its ease of use, combined with high-touch support, makes it a standout. “People don't just buy SmartTrack,” Lee says. “They use it—and they grow with it.” Learn More To discover how SmarTrak is helping Cisco partners increase retention, revenue, and renewal success, visit https://smartrak.ai/. Mention the podcast, and you might even hear back directly from Ted Lee himself. Podcast Sponsor: SmarTrak proudly sponsored Technology Reseller's Cisco Live 2025 podcast series, marking over a year of mutual success and growth. #CiscoLive #ChannelPartners #AIinTech #LifecycleManagement #SmarTrakAI #TechReseller #PartnerSuccess #CiscoEA #RevenueGrowth #DigitalTransformation

“The AI-powered enterprise is here—and it demands a network that can keep up.” — Aruna Ravichandran, SVP, Cisco In a conversation recorded live at Cisco Live 2025 in San Diego, Doug Green, Publisher of Technology Reseller News, sat down with Aruna Ravichandran, Senior Vice President of Marketing for Cisco's Enterprise Connectivity and Collaboration division. The discussion centered on Cisco's major announcements aimed at future-proofing enterprise networks to meet the growing demands of AI, automation, and increasing security threats. Ravichandran explained that Cisco is preparing for a massive transformation in the global workforce—one where AI agents will soon outnumber human workers. With billions of devices and agents expected to be actively communicating, Cisco predicts massive increases in both east-west and north-south traffic, pushing legacy networks to their limits. To meet this challenge, Cisco launched a suite of new solutions including: AI Canvas: A collaborative dashboard powered by a Cisco-trained large language model (LLM), offering cross-domain data visibility, telemetry integration, and AI-driven diagnostics. Integrated with a conversational AI assistant, it enables NetOps teams to resolve complex network issues in seconds instead of days. Agentic Ops: A new paradigm using AI to simplify network operations, empowering NetOps professionals to do more with shrinking budgets. Smart Switches and Secure Routers: Featuring dual CPU architecture (one for networking and one for security), these devices are post-quantum ready and built to support Cisco's Hypershield initiative. Wi-Fi 7 Access Points: A first in the industry, offering high-performance wireless connectivity for AI-heavy environments. Live Protect: A breakthrough feature enabling live patching of switches without downtime, reinforcing Cisco's three-layer security model across infrastructure, connectivity, and applications. Unified Management: Merging the Meraki and Catalyst dashboards into a single control plane to streamline administration. Ravichandran emphasized that all new technologies are backward compatible, ensuring customers can modernize without disrupting ongoing operations. However, she strongly encouraged enterprises still relying on aging infrastructure—like CAT 9200 and 6K series—to begin refreshing now to leverage these capabilities. Finally, Ravichandran reinforced Cisco's strong commitment to its partner ecosystem, noting that the company has built extensive enablement plans for channel partners to capitalize on this refresh wave. For more, visit: https://www.cisco.com #AIinNetworking #CiscoLive2025 #NetworkRefresh #AgenticOps #SecureNetworking #WiFi7 #TechReseller #CiscoAI #SmartInfrastructure #TechnologyResellerNews

"First day, worst day, every day — that's what we're built for." — Patrick Quirk, President & GM, Opengear At Cisco Live 2025 in San Diego, Patrick Quirk, President and General Manager of Opengear, joined Technology Reseller News publisher Doug Green to unveil a major innovation in network resilience: Opengear's new Foundational Support platform. Designed to meet the growing demands of increasingly complex, high-density network environments, the SLA-backed solution debuts as part of Opengear's commitment to full-lifecycle customer support. “It's not just about selling equipment,” said Quirk. “It's about walking with the customer through every stage of the network's lifecycle — from deployment to daily operations to disaster recovery.” A long-standing Cisco partner, Opengear has evolved from traditional console servers to a critical infrastructure provider, helping companies maintain uptime in an era where milliseconds matter — especially amid today's AI-driven network traffic spikes. “Outages aren't just inconvenient,” Quirk noted. “They're expensive. We're seeing potential losses of $21,000 per minute during downtime.” Opengear's edge? Out-of-band management. Unlike in-band VLAN control planes, which can be compromised during incidents or overloaded by data traffic, out-of-band infrastructure operates on a completely separate path. This architecture allows for immediate network visibility and control during even the worst disruptions, such as fiber cuts or cyberattacks. Supporting both operational and compliance objectives, Opengear enables organizations to maintain certifications like ISO, SOC 2, and NIST. “We're the wrapper around your network,” said Quirk, emphasizing the company's ability to enforce security and governance alongside performance. The conversation also spotlighted Opengear's recent AI-focused global research, which found a “lens gap” between network engineers and the C-suite. While both groups recognize AI's potential, engineers view it as a productivity tool, whereas executives prioritize compliance and customer value. “There's alignment,” Quirk said. “It just needs more conversation.” At Cisco Live, Opengear is exhibiting at booth 4324 and hosting sessions on topics like agentic AI and network strategy. More details are available at opengear.com.

“We need to make things easier and secure from the foundation—by design.” — Stephen Marshall, CEO, Moon Equity Holdings Corp. In a compelling new episode of Technology Reseller News, publisher Doug Green sits down with Stephen Marshall, CEO of Moon Equity Holdings Corp., to discuss a transformative initiative aimed at rebuilding the Internet from the ground up. At the heart of the conversation is Indexr.ai, a new distributed platform designed to restore privacy, curb AI-generated disinformation, and reassert user control in the digital age. Moon Equity Holdings, a public company on the pink sheets, was repurposed by Marshall as the funding vehicle for Indexr, bypassing traditional Silicon Valley capital to allow everyday people to participate in the Internet's reinvention. As Marshall explains, the current structure of the web—laden with bloated code, vulnerable data pipelines, and AI hallucinations—has reached a breaking point. “AI is already citing AI,” warns Marshall, describing a dangerous feedback loop where hallucinated content becomes canon. He even recounts a personal experience where a major AI platform mistakenly declared him deceased, combining his bio with an obituary of another individual bearing his name. Marshall's solution is not merely a browser—though the term is used for accessibility. Instead, Indexr is a distributed, privacy-centric platform built with hypercloud architecture, modular stacks, and VPN-like node networking. It promises secure, scalable, and customizable experiences for consumers, businesses, and government use alike. With Indexr, Marshall and his team aim to dismantle the data-leaking, cookie-laden infrastructure of today's Internet and replace it with something secure by default. This vision extends into the defense sector, with Marshall also co-founding Shieldcom, a private communications company supporting secure military-grade communications. Green and Marshall conclude by emphasizing the importance of building digital ecosystems that are both usable and trustworthy. The Indexr platform, slated for rollout by year-end, may be just the start of a new chapter in how we connect, search, and share online. Learn more at: https://indexr.ai

“People think of tariffs and duties as just shipping line items—but they're reshaping boardroom strategy.” — Noa Sussman, TecEx In this installment of the TecEx podcast series, Noa Sussman returns to help listeners navigate the rapidly evolving—and often misunderstood—world of tariffs, duties, and VAT. Hosted by Doug Green, Publisher of Technology Reseller News, this session pulls back the curtain on the taxes and trade terms that are quietly impacting IT budgets, deployment timelines, and global expansion strategies. “We've reached a point where the C-suite needs to understand the difference between a tariff and a duty,” says Sussman. “These aren't just accounting line items anymore. They're strategic levers that can affect profitability, market timing, and compliance risk.” TecEx provides not just shipping services, but end-to-end strategic support for global IT deployments, acting as the “importer of record” in over 200 jurisdictions. In this episode, Sussman breaks down: What VAT really is and how it's recoverable along the supply chain—but a major cash flow issue at customs if unplanned. How duties differ from VAT and why they are used to protect domestic industries from foreign competition. Why tariffs are political tools, not just trade policies—and how they're weaponized in global disputes. Why compliance isn't optional and how recent export control failures have landed executives in legal trouble. Using real-world examples, Sussman shows how companies can lose margin—or worse, face legal issues—simply by failing to plan early. “We're not just problem solvers after things go wrong,” he emphasizes. “We're strategic partners who can help you avoid the problem in the first place.” Key takeaway: Don't wait until a shipment is stuck at customs. Engage with experts like TecEx before contracts are signed and pricing is set. Taxes, duties, tariffs, and compliance must now be factored into the earliest stages of international planning. Learn more at https://www.tecex.com

In this special preview of the CCA European Summit, Doug Green, Publisher of Technology Reseller News, interviews Jeff Korn, CEO and Chairman of Crexendo, a leading telecom platform provider and active member of the Cloud Communications Alliance (CCA). Set to speak on a key panel at the Brussels event, Korn outlines Crexendo's bold vision for open, best-of-breed ecosystems in telecom. “We recently surpassed 6 million users, making us the third largest platform in the U.S. serving third parties,” Korn reports. “That growth is driven by our open APIs, flexible deployment options, and a commitment to giving customers full control of their platforms.” Crexendo's NetSapiens platform enables providers to shape telecom solutions to fit their own business needs — not someone else's template. “We don't believe in one-size-fits-all,” says Korn. “With our open APIs and customizable interfaces, our licensees can create exactly what they need — or integrate tools from any vendor they choose.” One of the platform's most disruptive features is its pricing model: Crexendo charges by sessions, not seats. “Why should schools or hotels pay for phones that aren't in use? You only pay for the sessions you need,” says Korn. This usage-based pricing creates massive cost-efficiency for verticals with seasonality or compliance-based phone requirements. Looking beyond North America, Korn discussed Crexendo's expansion across EMEA, highlighting a strategic partnership with Oracle Cloud Infrastructure (OCI) that allows the company to rapidly deploy localized services in countries with strict data sovereignty laws. “We can now spin up a compliant, country-specific instance in days,” notes Korn. “That's a game-changer for growth across Europe, Africa, and Asia.” As Crexendo continues its global ascent, Korn will join other industry leaders in Brussels, sharing how openness, flexibility, and customer-first design can power innovation across borders. Learn more about Crexendo: https://www.crexendo.com Event details: CCA European Summit – Brussels, June 16–17, 2025

In a special episode leading up to the CCA European Summit, Doug Green, Publisher of Technology Reseller News, interviews Mattias Ohde, Investor and Advisor at Meetric, a conversational intelligence platform purpose-built for service providers. At the Brussels event, Ohde will join a panel on “The Power of an Open Best-of-Breed Ecosystem Approach,” where he'll explore how providers can stay competitive in an AI-driven world without being locked into monolithic tech stacks. “There is no longer time to build everything yourself,” says Ohde. “The pace of innovation is too fast. To keep up, you need an open infrastructure where best-of-breed technologies can be added, replaced, and evolved.” Meetric's white-label platform goes beyond basic call transcription by ingesting data across telephony, meetings, chat, and contact centers to deliver actionable insights, AI coaching, and workflow automation — all integrated into the service provider's backend. Built for telecom operators and UCaaS providers, Meetric's offering includes full portals for onboarding, billing, and provisioning — allowing service providers to package cutting-edge conversational AI as their own branded solution. Ohde argues this modular, flexible approach is essential in today's market: “You don't win by trying to do everything in-house. You win by assembling the best and letting your platform evolve with the needs of your customers.” Ohde also praises the CCA event itself: “What's unique about this summit is that it isn't just a showcase — it's a gathering of forward-looking thinkers focused on real innovation. Even competitors are collaborating to raise the industry standard.” With an expanding toolkit and a partner-first mindset, Meetric represents the type of ecosystem thinking that's redefining the future of cloud communications. Learn more: https://www.meetric.com Event details: CCA European Summit – Brussels, June 16–17, 2025

"The problem is way bigger than people think… scams are now so good, even cybersecurity professionals fall for them." — Dmitri Vellikok, VP of Embedded Security, F-Secure In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Dmitri Vellikok, Vice President of Embedded Security at F-Secure, about the urgent need for cybersecurity resilience in an AI-driven threat landscape. With nearly four decades of experience in digital protection and a long-standing, behind-the-scenes role powering cybersecurity for major telcos, F-Secure is stepping up efforts to help service providers build networks that are not only secure—but resilient. Dmitri Vellikok The conversation dives deep into how AI is a double-edged sword: enabling advanced threat detection, but also fueling a new generation of sophisticated scams that are increasingly difficult to identify. Vellikok discusses findings from F-Secure's recent global consumer security survey, which revealed that while 70% of users believe they can spot a scam, 43% have actually fallen victim—highlighting the growing disconnect between confidence and reality in the digital age. Vellikok emphasizes the critical role telecom operators can play in defending users. With access to rich behavioral and traffic data, service providers are uniquely positioned to identify and prevent threats in real time—especially as AI enables more targeted and scalable attacks. He outlines how F-Secure is working to empower these providers with predictive cybersecurity tools, including the concept of a “threat score” that can alert users when they're most at risk. Importantly, the podcast also addresses the balance between robust security and seamless user experience. Consumers, Vellikok notes, don't want tutorials or pop-ups—they just want problems to quietly go away. This insight is guiding F-Secure's approach to embedded protection that works silently and effectively behind the scenes. As 5G continues to roll out globally, the conversation ends on an optimistic note: this new architecture not only enhances connectivity but offers new opportunities for layered, real-time security solutions tailored to tomorrow's threats. Learn more about F-Secure: https://www.f-secure.com/us-en

“The opportunity is real, the margin is built-in, and the customer already trusts you.” — Jake Jacoby, TELCLOUD In the latest episode of POTS and SHOTS, Doug Green, Publisher of Technology Reseller News, sits down once again with Jake Jacoby, co-founder of TELCLOUD, for a fresh look at one of the hottest—and simplest—ways for resellers to grow revenue in 2025: POTS replacement. This installment of the TELCLOUD series focuses on keeping it simple. Jake walks us through how TELCLOUD 's white label program empowers resellers to launch fully branded POTS replacement services without the headaches—no heavy lifting, no upfront hardware costs, and no telecom experience needed. “Telecom might be complicated,” says Jacoby, “but we make it easy. Resellers can use our platform to deliver complete solutions—connectivity, equipment, install, support, even billing—under their brand.” And for those not ready to fully commit, TELCLOUD offers a tiered entry path. Whether you're ready to become a full reseller or just want to earn commissions through agent partnerships, TELCLOUD has a model to fit your readiness—and your customers' needs. Jacoby explains how TELCLOUD's OPEX model and turnkey setup allow partners to begin earning revenue from day one, enabling anyone from seasoned MSPs to telecom newbies to enter the POTS replacement space with confidence. “Some MSPs don't even do telecom—but they're already in front of elevators, alarm systems, fire panels. They're standing right in front of the POTS opportunity.” And of course, it wouldn't be POTS and SHOTS without tequila. This week's pour: Fortaleza Still Strength Blanco—unaged, uncut, and packed with flavor. “It's strong, spicy, and pure—just like our message today,” says Jacoby. Next episode: Fixed Wireless Access with Verizon Business' Jennifer Skinner Tune in as we explore what's brewing in broadband, and how resellers can tap into new connectivity models. Learn more about TELCLOUD: https://telcloud.com 844-900-2270

“The Cloud Communications Alliance is sending a clear signal: Europe matters.” — Bertrand Pourcelot, CEO, Enreach for Service Providers As Europe navigates a shifting geopolitical and technological landscape, the 2025 CCA European Summit is stepping up to meet the moment. In this special podcast, Doug Green, Publisher, Technology Reseller News spoke with Bertrand Pourcelot, CEO of Enreach for Service Providers and CCA board member, about the upcoming event to be held June 16–17 just outside Brussels. Pourcelot emphasized the Summit's growing role as a strategic bridge between U.S. and European communications providers. “CCA's goal isn't just expansion—it's mutual understanding,” he noted. Enreach, a pan-European provider of Smart Contact platforms, serves over 120 service providers across more than 20 countries and has been central to broadening CCA's European engagement. This year's Summit will feature a tightly focused one-and-a-half-day program, balancing telecom and UCaaS innovations with high-level insights into Europe's regulatory dynamics, AI adoption, and the global economic environment. Key speakers include Herman Van Rompuy, former Prime Minister of Belgium and first President of the European Council, and the Economics Editor of The Times of London—offering dual lenses on EU and global market drivers. Pourcelot will host a panel on “The Power of an Open, Best-of-Breed Ecosystem,” spotlighting how platforms and vertical integrations can unlock end-user value. Panelists will include leaders from CloudCTI, Akixi, Mitric, and other innovators in analytics, CRM, and AI-powered services. “Innovation thrives when there's openness, orchestration, and true partnership,” Pourcelot said. To learn more about the CCA European Summit, visit the Cloud Communications Alliance website. For more on Enreach's service provider offerings, explore https://www.enreach.com/sp.

In this inaugural episode of a special ASCDI and Technology Reseller News podcast series, Doug Green, Publisher of Technology Reseller News, interviews Noa Sussman of TecEx—a global IT compliance and logistics specialist and ASCDI member—on a deceptively complex topic: cross-border IT shipments. Shipping tech equipment globally isn't as simple as handing it over to FedEx or DHL. As Sussman explains, once equipment crosses a border, it enters a maze of tariffs, taxes, permits, and regulations—many of which can lead to multimillion-dollar fines or even trade bans if mishandled. “People think they can just stick something in a box and ship it overseas. But that's just the beginning of what needs to happen,” said Sussman. TecEx, a part of VAT IT Group, has become a trusted partner for global IT deployments by offering a critical service: acting as the Importer and Exporter of Record in over 200 jurisdictions. This enables clients—including hyperscalers, OEMs, and resellers—to enter new markets without establishing a legal entity in every country. Sussman shares harrowing stories of companies that ignored compliance—one fined $1 million and nearly shut out of China; another whose shipments to Mexico were destroyed outright. These cautionary tales highlight why logistics is no longer just an administrative issue, but a boardroom-level concern tied directly to go-to-market success. “When you're trying to break into a new region—especially in fast-moving sectors like AI—you can't afford delays at the border,” Sussman said. “The right logistics partner isn't just about shipping—it's about growth, speed, and risk mitigation.” This episode kicks off a fortnightly series exploring how to “drain the complexity” from global shipping. Upcoming episodes will delve into selecting the right logistics partner, managing shifting tariffs, and understanding evolving international trade rules. Learn more about TecEx at https://tecex.com/solutions/global-capabilities//?bc=TX0019. Noa on LinkedIn: https://www.linkedin.com/in/noasussman/

In this forward-looking episode of Technology Reseller News, Doug Green interviews Srikrishnan (Sri) Ganesan, CEO and co-founder of Rocketlane, following the company's Propel 2025 conference. Ganesan outlines a new model for the future of project-based services delivery—what Rocketlane calls the Intelligent Delivery Organization. Rocketlane is a professional services automation (PSA) platform designed to help service delivery teams unify project execution, customer engagement, staffing, and margin control—all on one AI-powered platform. Ganesan emphasizes that the era of traditional professional services is evolving rapidly into a hybrid model of human + AI collaboration, where efficiency, proactive delivery, and superior customer experience are no longer trade-offs—they're intertwined goals. One major theme of Propel 2025 was rethinking legacy systems and adopting an “AI-first” mindset. Ganesan shares how Rocketlane clients, including leaders from Zoom and Palantir, are already leveraging AI agents to automate documentation, configuration, and even elements of decision-making—allowing human experts to focus on solution design and customer relationships. “We're not replacing humans—we're enhancing them,” Ganesan explains. “Think of AI as an intelligent intern that never sleeps and gets better every day.” From enabling real-time project health tracking to capturing customer sentiment throughout the project lifecycle, Rocketlane is helping organizations move from reactive firefighting to proactive delivery, making delays and inefficiencies a thing of the past. Ganesan also cautions that companies stuck in disjointed systems may struggle to compete. “If one company delivers a project in two months, and the other takes eight—customers will pick the faster team every time. It's less risky, more valuable, and it's where the industry is heading.” To learn more, visit https://www.rocketlane.com. Explore thought leadership and full conference sessions via RocketlaneTV under the Resources section.

“Verification is no longer a nice-to-have—it's a must-have,” says Gegham Azatyan, Co-Founder and Chief Business Officer at Dexatel, in a conversation with Doug Green, Publisher of Technology Reseller News. In this episode, Azatyan introduces Dexatel Verify, a new CPaaS solution designed to intelligently authenticate users across multiple channels in real time. Founded in 2015, Dexatel helps global brands build secure and reliable customer communication through SMS, voice, email, and chat apps like WhatsApp, Telegram, and Viber. Now, with the launch of Dexatel Verify, the company is addressing the rising challenges of online fraud, fake accounts, and high messaging costs—particularly in markets where SMS pricing is prohibitive or unreliable. Gegham Azatyan Unlike traditional one-time password (OTP) solutions, Dexatel Verify uses smart fallback logic, a system that dynamically selects the best communication channel for each user and region. If a text message fails, the system might try a voice call or switch to WhatsApp or RCS—all automatically and in real time. This innovation isn't just about efficiency—it's also about cost savings. “Customers using fallback logic can save up to 30%,” Azatyan notes, especially those in high-volume industries like fintech, e-commerce, healthcare, and education. The solution is also fully compliant with GDPR and ISO 27001, making it suitable for businesses operating in regulated sectors. As Dexatel expands into the U.S. and Canadian markets, Azatyan sees Verify as a critical enabler for companies onboarding new users securely and affordably—turning customer verification into a seamless, cost-effective, and fraud-resistant process. Learn more at https://dexatel.com

“Disposing of IT equipment is no longer just about recycling—it's about responsibility, integrity, and biodiversity,” says Wale Arewa, Founder and CEO of Xperien, in this wide-ranging conversation with Doug Green, Publisher of Technology Reseller News. The discussion, part of a special podcast series for ASCDI and TR Publications, dives deep into how Xperien is redefining the IT Asset Disposition (ITAD) landscape across Africa. Arewa explains that while traditional recyclers often handle equipment at its end-of-life stage, ITAD companies like Xperien engage earlier—during technology transitions—to manage secure data erasure, equipment redeployment, and logistical coordination. What truly sets Xperien apart, however, is its pioneering integration of biodiversity and sustainability goals into the ITAD process. Marking International Biodiversity Day, Arewa highlighted how Xperien offers clients the opportunity to redirect residual asset value into biodiversity projects—going beyond ESG reporting to real-world impact. From establishing gardens to sponsoring environmental initiatives, Xperien helps enterprises align their ITAD practices with global sustainability and circular economy goals. Serving blue-chip clients, particularly in the financial services and insurance sectors, Xperien supports operations across ten African territories. The company partners with ITADs and OEMs in the U.S. and Europe, offering secure, accredited services in Africa backed by R2v3 certification. With a robust ERP-backed chain of custody, onsite data destruction, and global resale through over 6,000 dealers, Xperien ensures both data security and maximum value recovery. Arewa urges North American and European enterprises with African operations to collaborate with local ITAD experts like Xperien to meet compliance, reduce environmental risk, and gain peace of mind. He also invites strategic partnerships to help meet rising demand for refurbished technology across the continent. “The biggest risk isn't what you pay—it's what you ignore. A data leak can cost millions and reputations,” Arewa warns, referencing high-profile compliance failures. To learn more about Xperien's services and partnership opportunities, visit https://www.xperien.co.za.

“Where's the gold? It's in your data.” That was the premise behind a wide-ranging conversation between Doug Green, Publisher of Technology Reseller News, and Lorenzo Romano, CEO of GCX, a global managed services provider with a 30-year legacy of delivering secure networking solutions to multinational enterprises. Romano describes how today's enterprises face an evolving paradox: data is more valuable than ever—and more vulnerable. With the explosion of cloud-based applications, AI-driven operations, and globally distributed workforces, organizations must rethink how they manage, protect, and gain insight from massive volumes of data generated across disparate systems. Romano introduced GNSX—Global Network Secure Experience—GCX's breakthrough platform that merges secure underlay and overlay architecture to enable a true zero trust network. Built in partnership with Palo Alto Networks and integrated with their Prisma backbone, GNSX embeds SASE at the network layer rather than layering it over existing infrastructure. The result: high-performance, secure access across public and private networks, with real-time visibility into how devices interact with applications. In a real-world deployment, a customer migrated from MPLS and legacy SD-WAN to GNSX, achieving a 40% cost reduction, better performance, and granular control over user experiences—down to analyzing the quality of individual Wi-Fi connections. “Security, visibility, simplicity—and significant cost savings,” summarized Green. “GCX didn't just build a secure network. They redefined what secure, distributed connectivity looks like in the AI and post-COVID era.” Romano emphasized that GCX's solutions are globally available, scalable, and supported by a team ready to tailor services to individual client needs. “Our value as a managed service provider is to stay ahead of the curve—and bring our customers with us,” he said. Learn more: https://gcxworld.com

"There's no other place on the planet where you can get together with owners of these communications companies and talk turkey." — Joe Marion, President, Cloud Communications Alliance As global tensions reshape the telecom landscape, the Cloud Communications Alliance (CCA) is assembling top leaders for its 2025 CCA European Summit in Zaventem, near Brussels, on June 16–17. In a conversation with Doug Green, Publisher of Technology Reseller News, CCA President Joe Marion offered a detailed preview of the timely and high-level agenda that will bring together executives, analysts, and policy experts for frank dialogue and strategic planning. With the theme "Navigating the Geopolitical and Economic Crossfire," this intimate 75-person summit is designed for C-level executives and decision-makers. Marion emphasized the event's relevance to both European and North American providers: "There are no walls in communications," he said, noting how cross-border policy changes, tariffs, and credit issues are affecting providers globally. Key Highlights of the Agenda: Opening Remarks by Maheen Khan, Economics Editor at The Times (London), on global polarization. Market Impact Session by Matt Townend of Cavell on the shockwaves facing European communication providers. Special Presentation from Zoom, the event's Gold Sponsor, featuring a yet-to-be-announced product update. Keynote by His Excellency Herman Van Rompuy, former Prime Minister of Belgium and first President of the European Council. Industry Insights from Dave Michels, Principal Analyst at TalkingPointz. Presentation by Destiny CEO Daan De Wever, on growing a pan-European telecom powerhouse. Panel Discussions on AI Adoption, Industry Disruption, and Strategic Partnerships. Marion noted that the conference has been designed by European members, for European members, ensuring relevance on topics such as tariffs, trade barriers, and innovation gaps between the U.S. and Europe—particularly in mobile and AI. “This isn't a trade show,” Marion stressed. “It's where real conversations happen—where partnerships are formed, deals are made, and innovation is shared.” Attendees can expect meaningful networking in a close-knit environment that fosters transparent exchange, away from the sales pitches and crowds of conventional events. Event Details: Dinner Kickoff: Evening of June 16 Main Event: June 17 at Destiny headquarters in Zaventem, near Brussels Airport Registration: cloudcommunications.com/EC25 Limited Seating: Only 90 seats available; over half are already sold. Doug Green concluded the podcast by urging attendees from across the globe to take part: “If you're in the business of communications, this is where you want to be.” For more information and to register, visit: https://www.cloudcommunications.com/events/eu-summit-2025

In this episode of Technology Reseller News, Doug Green speaks with Evan Tomlin, CTO of Hyperion Partners, about how the company is enabling channel partners to step into the Internet of Things (IoT) and wireless monetization space through its powerful, white-label-ready VAST platform. Originally founded as a dominant Sprint partner focused on hardware and activation commissions, Hyperion has evolved into a multi-dimensional technology solutions company. Today, Hyperion supports large distributors, VARs, MSPs, and integrators through three business identities: partner enablement for wireless monetization, direct managed mobility and lifecycle services, and most notably, full-stack IoT solutions under the VAST brand. Tomlin explains that VAST is more than a product—it's a fully staffed, standalone business unit offering: Multi-carrier connectivity, including terrestrial wireless and Starlink, to provide seamless, location-adaptive service. Asset tracking with “slap-and-track” simplicity—no bells and whistles, just reliable dots on the map. Cellular networking, offering turnkey solutions that replace traditional ISP delays with instant, high-performance 5G WAN setups. “We're not asking partners to become engineers,” Tomlin notes. “We just need them to understand the basics and bring the relationship—they scratch the surface, and we do the rest.” VAST offers flexible partnership models including full white-label support and technical delivery. The platform plays particularly well in adjacent markets like retail, transportation, and SMBs where existing channel relationships can evolve into high-margin, sticky services. Hyperion's VAST platform isn't about upending a partner's current identity—it's about building on it. For those seeking new revenue streams and increased wallet share with existing customers, this is a ready-made opportunity that begins with a conversation. Learn more: https://hyperionpartners.net and https://vast.global

In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Kristy Thomas, Senior Vice President of Global Channel and Alliances at Vonage, about the evolving intersection of AI and customer service. As a leading Cloud Communications Alliance (CCA) member and a pioneer in VoIP, Vonage is now placing ethical AI at the heart of its strategy for enterprise communications. Kristy dives deep into one of the most important — and often overlooked — issues in AI adoption: bias. She explains that AI bias in contact centers is less about human prejudice and more about the quality and governance of the data used to train and inform systems. “The bias is only as good as the data you're giving the AI,” she says, emphasizing the importance of data integrity, routine audits, and transparent data sourcing. Vonage is investing in building what Thomas calls "governed innovation." That includes ethical design, user consent, and AI systems that operate within clearly defined parameters. With tools like Vonage AI Studio, companies can now easily build voice-driven interfaces — what used to be complex IVR systems — in a low-code environment, dramatically reducing friction and increasing adaptability. Thomas highlights that Vonage's AI strategy is multi-threaded. The company is: Powering its own solutions with AI for real-time enhancements, Partnering with industry-specific providers for best-of-breed integrations, and Enabling customers to bring their own AI into the platform. Importantly, she notes a shift in how buyers approach AI: rather than being informed, many are overwhelmed. That's where Vonage's partners play a key role — helping customers identify high-ROI use cases and building practical business cases for AI adoption. Doug and Kristy also discuss how customer service is becoming the new marketing — a front line where loyalty is won or lost. “Even smaller companies can outpace Goliaths,” Kristy notes, when AI empowers a personalized and secure customer experience. Vonage's commitment to trust is backed by its alignment with Ericsson and a strong internal structure focused on compliance and security. Kristy previews Vonage's participation in Contact Center Week in Las Vegas, where the company will showcase real-world AI use cases that demonstrate measurable business outcomes. To learn more about how Vonage is redefining contact center engagement through responsible AI, visit Vonage.com.

FoIP: The Overlooked MSP Opportunity, Many businesses still rely on fax to send and receive legally binding orders, insurance documents, and compliance paperwork "If our fax or email system fails, that's a catastrophe—we lose connection to our customers and orders stop coming in." — Martin Hager, Founder & CEO, Retarus Spring 2025 has been dominated by AI, cybersecurity, branded calling, and POTS replacement. But in this special Technology Reseller News podcast, we return to a foundational—and often forgotten—technology that continues to power mission-critical communications: fax. Martin Hager, CEO of Retarus, joined Doug Green to discuss how the Munich-based cloud communications company was recently named a Leader in the IDC MarketScape for Worldwide Digital Fax Solutions—the only European provider to earn that distinction. “Fax” may still conjure images of curling thermal paper and screeching machines, but Hager wants the channel to see it for what it is today: FoIP—Fax over IP—highly secure, server-to-server communication trusted by the world's largest enterprises. With over 700 million fax pages sent annually through Retarus' privately run global data centers, the company plays a critical role in industries ranging from finance to healthcare to manufacturing. Hidden Costs, Missed Messages Why should MSPs and service providers care about fax in 2024? As Hager explained, a 1% improvement in fax reliability can save large enterprises hundreds of thousands of dollars in administrative costs, regulatory penalties, and customer churn. One client lost $860,000 from a single failed fax tied to a regulatory deadline. Many businesses still rely on fax to send and receive legally binding orders, insurance documents, and compliance paperwork. With analog lines disappearing and traditional fax servers aging out, there's a massive opportunity to consolidate and modernize fax infrastructure using FoIP. A Channel-Ready Market More than 80% of Retarus' business flows through the channel, and Hager says it's an easy upsell for MSPs and agents already providing voice or UCaaS services. Whether it's a dentist office, a healthcare network, or a manufacturer, fax remains a critical link in business operations. Retarus' solutions offer full delivery traceability, SOC 2 and ISO 27001 compliance, and direct integrations with enterprise apps and multifunction devices. With a simple conversation—"How do you send orders?"—partners can uncover opportunities that deliver both operational improvements and recurring revenue. To learn more, visit: www.retarus.com #FoIP #FaxOverIP #ChannelOpportunity #DigitalFax #Compliance #MSP #FaxSecurity #Retarus #IDCLeader #EnterpriseCommunication

“The earlier you involve finance in the sales process, the more successful you're going to be.” — Aaron Case, Travelers Financial Solutions In an age where AI infrastructure and high-performance computing are reshaping industries, financing has become more than just a back-office consideration—it's a frontline sales tool. In this insightful Technology Reseller News podcast, Doug Green speaks with Aaron Case of Travelers Financial Solutions (TFS) about how credit, lending, and financing are enabling technology resellers and MSPs to close bigger deals, faster—and more often. TFS, part of the Travelers Group with over 40 years of cross-border financial experience, specializes in white-label captive finance programs for OEMs, resellers, and dealers across verticals like transportation, heavy equipment, technology, and medical. As Case explains, these tailored programs let resellers act as their own finance companies, maintaining brand control while TFS manages everything behind the scenes. Unlike banks, which often lack domain knowledge in AI or cloud infrastructure, TFS offers asset-agnostic financing—covering everything from NVIDIA chips to server racks and cooling systems. Just as crucially, TFS uses data-driven processes and a full-service call center to stay connected with customers post-sale, surfacing new sales opportunities and even alerting resellers to potential problems before they escalate. Case emphasized that by integrating financing at the start of the sales cycle—similar to how car dealerships operate—resellers can not only expand deal size but also enhance the customer experience. Whether it's joint ventures, rev share models, or small-dealer servicing, TFS adapts to each partner's go-to-market strategy. In the era of AI and big-ticket hardware purchases, Case argues, relying on conventional financing paths can lead to mismatches between the risk and the reality. “You're putting your livelihood at risk,” he warns, when customers tie loans to personal assets for business technology purchases. TFS aims to structure smarter deals that align value, risk, and opportunity. To learn more about how TFS helps resellers sell more and sell smarter, visit: www.tfsfinancial.com. #AI #TechFinance #ChannelSales #MSP #ITResellers #SmartCapital #NVIDIA #CaptiveFinance #TechnologyResellerNews #TFS #TravelersFinancialSolutions

 “If you're not online, you're not part of the digital economy—and you're not counted.” — Tae Oh, Founder of Spacecoin In this special Technology Reseller News podcast, Doug Green speaks with Tae Oh, founder of Spacecoin, a company on a mission to connect the world's 3 billion unconnected people through a decentralized, satellite-based network. Building on the path paved by Starlink, Spacecoin is taking a different route: low-bandwidth, low-cost connectivity designed to serve the underserved populations of emerging markets. Unlike centralized systems, Spacecoin leverages open-source principles and blockchain infrastructure to build a permissionless communications platform. Individuals and organizations can deploy satellites using Spacecoin's open architecture, joining and exiting the network freely. The coin itself is not just a branding element—it enables trustless payments between satellite operators and users, providing the economic engine for a decentralized connectivity ecosystem. Oh outlines how the company has already launched its first satellite in partnership with SpaceX and is preparing to deploy three more this year to demonstrate inter-satellite communication and ground-to-space handover—key milestones toward launching a full-scale commercial constellation. Targeting regions along the equator—home to high concentrations of unconnected populations in Nigeria, India, and Indonesia—Spacecoin aims to bypass the high costs of terrestrial infrastructure. By partnering with telcos, governments, and the military, the company will serve as a satellite backhaul provider, extending their reach without the burden of owning end-to-end networks. The podcast also explores Spacecoin's unique business model: using advanced space-based infrastructure to create profitable services for underserved markets, merging digital inclusion with sustainable entrepreneurship. To learn more, visit https://spacecoin.org/.

"We can have a reseller up and running in like three days. It's that easy." — Jake Jacoby, Founder, TELCLOUD In this latest installment of the POTS and Shots series, Doug Green, publisher of Technology Reseller News, sits down once again with Jake Jacoby of TELCLOUD to explore why becoming a POTS replacement reseller has never been easier — or more profitable. No headaches. No barriers. All opportunity. Jake breaks down how TELCLOUD's white-label, channel-first model empowers resellers to deliver turnkey POTS line replacement solutions without having to build out the backend. Whether you're bringing your own connectivity or PBX, or need the full stack, TELCLOUD fills in the gaps — and fast. Resellers can be live, branded, and billing customers within three days. Built for channel success: TELCLOUD is purpose-built to support channel partners with: White-label branding and sales collateral Full 3PL, sourcing, compliance, installation, and support Hybrid deployment models: crawl, walk, run Partnerships with Crexendo, Alianza, and others Support for legacy infrastructure (BroadSoft, Metaswitch, Asterisk, Ericsson, and more) And the need is real. With over a billion lines globally to replace, Jake urges resellers not to leave critical use cases—like elevator or fire alarm lines—on the table. “Your customers already trust you. They want you to bring the full solution.” Think beyond POTS — think bulletproof connectivity. Doug and Jake also dive into the adjacent opportunity in unbreakable Internet. With TELCLOUD's integrated fixed wireless access and broadband bundles, partners can offer redundant, wireless-first connectivity that blends LTE, broadband, and even satellite to ensure uptime for their clients. And for the shot? Jake introduces “El Mejor,” an extra añejo tequila aged over five years in Napa oak barrels. Smooth, deep, and rich — much like the TELCLOUD opportunity itself. “You'll want to keep this one on your shelf,” says Jake. Next up: Beyond the Sale — how POTS replacement builds long-term loyalty. Learn more about becoming a TELCLOUD reseller: Visit telcloud.com or call 844-900-2270. Email Jake directly at jake@telcloud.com. #POTSReplacement #FixedWirelessAccess #ChannelPartners #UCaaS #ConnectivitySolutions #VoIP #ResellerOpportunities #WhiteLabelSolutions #ElMejorTequila #TELCLOUD

“It's not just about moving from PBX to VoIP anymore. It's about delivering tools customers can't live without.” – Spencer Lee, CEO, Telin In this episode of Technology Reseller News, publisher Doug Green sits down with Spencer Lee, CEO of Telin, for an in-depth discussion on how Telin is redefining value for MSPs, resellers, and partners through its expanding App Store ecosystem. Founded in 1991 and now operating across Canada, the U.S., and Australia, Telin has long focused on providing its partners with best-of-breed unified communications solutions. But as customer demands have shifted beyond price and call quality, Telin has responded with a new mission: help partners reduce churn by delivering fast, integrated, and highly relevant services through its curated App Store. Lee explains how customer retention is no longer about lowering costs—it's about delivering the right integrations and tools, from CRMs to AI-enabled scheduling systems. Drawing on insights from a network of over 1,000 resellers, Telin has identified the true drivers of churn and is proactively adding pre-vetted applications to address them. Recent integrations include solutions like ServiceTitan and Zenoti, along with proprietary analytics dashboards and wallboards. Whether internally developed or brought in from mature third-party providers, all App Store offerings meet Telin's standards for performance, compliance, and usability. The result: resellers gain instant access to industry-specific solutions that can help them pivot into new verticals with confidence and speed. “We want our partners to focus on what they do best—delivering excellent customer service,” said Lee. “We'll take care of the backend, integrations, and infrastructure.” Lee also shares how Telin's App Store strategy reflects a broader trend across the UC and CC landscape: moving beyond voice to value. The tools now define the offering, not just the phone system. Partners who deliver integrated, business-advancing solutions—rather than just voice savings—can command better margins and enjoy deeper customer loyalty. To learn more about Telin and its App Store, visit: https://telin.com.

"We're at an exciting intersection — a convergence of legacy customer bases with emerging technologies like vCons and AI," says Kevin Nethercott, Managing Partner of the CPaaS Acceleration Alliance (CPaaSAA), in this special podcast with Technology Reseller News publisher Doug Green. In this episode, Nethercott announces the launch of the Service Provider Executive Forum, a new initiative designed to connect and empower CSP and MSP leaders, especially in North America. Built around CPaaSAA's extensive global ecosystem — now over 100 members strong — the Forum aims to provide business owners and executives with curated insights, networking opportunities, and access to the Alliance's global research and advisory marketplace. The Forum will include: Monthly newsletters tailored for executive decision-makers In-person meetups and masterminds for networking and idea exchange Exclusive research content led by UK-based analyst Andrew Collinson Access to AI and data working groups, and early insight into transformative technologies like vCons Nethercott emphasizes that the Alliance is focused not only on cutting-edge innovation but also on practical enablement. CPaaSAA's commitment to industry standards, such as IETF's vCon, reflects its push to make AI implementation more effective and actionable across telecom operations. Learn more about the CPaaS Acceleration Alliance at: https://cpaasaa.com/ Read the Press Release at: https://telecomreseller.com/2025/05/13/cpaasaa-launches-the-service-provider-executive-forum-spef-to-empower-csp-msp-executives/

“What's Your Number?” Phound Offers a Lifeline for Skype Users Facing Shutdown, Technology Reseller News Podcast with Dave Erickson, Co-founder, Phound “Skype wasn't born at Microsoft. It was born with a vibe—and we've built Phound around that same spirit,” says Dave Erickson, Co-founder, Phound. As Microsoft sunsets Skype, longtime users are left with a difficult question: What now? In this special episode of Technology Reseller News, publisher Doug Green sits down with Dave Erickson, co-founder of Phound, to discuss how Phound is stepping up to fill the void left by the closure of the iconic communications platform. Phound Offers Lifeline for Skype Users as Microsoft Shuts Down Service Erickson argues that Phound doesn't just replace Skype—it upgrades it. Offering a familiar user experience built around phone numbers, affordable add-ons, and a frictionless onboarding process, Phound is positioning itself as the natural home for Skype's former user base. Unlike Teams, which targets enterprise workflows, Phound maintains the lightweight, accessible, and international-friendly features that made Skype a global success—complete with modern HD voice, full spam controls, verified caller identity, and porting options for legacy numbers. For just $5/month, users get a full suite of services: unlimited voice, SMS, online meetings for up to 1,000 participants, and the ability to restore or reclaim numbers that still matter—like that HVAC sticker with an outdated contact number. “People used Skype to talk to just a handful of trusted contacts,” Erickson reflects. “Phound respects that simplicity—but gives you more.” Phound's special migration page makes the transition seamless for former Skype users. Visit https://phound.app/ to get started. Listen to the full podcast now and explore what Phound has built: the next step in personal and small-business communications.

“With RCS, brands don't need to ask customers to download an app—they already have the experience in their pocket.” — Brian Garofola, CTO, Vibes In Part 2 of our Technology Reseller News podcast series, Brian Garofola, CTO of Vibes, returns to showcase how Rich Communication Services (RCS) is transforming from a messaging protocol into a full-fledged business platform—with practical applications for both Fortune 500 enterprises and local restaurants. Garofola joins TR publisher Doug Green to premiere a live demo video created by Vibes, highlighting how restaurant brands can use RCS to provide app-like experiences within native messaging apps. The demo, presented by Vibes' Director of Marketing Mara Miller and Senior Product Manager Molly Zechar, walks through real-world use cases including: Scrollable carousels with interactive product images and offers Calendar and map integrations One-click reservations and order placements Seamless connections to mobile wallets and POS systems With Apple's adoption of RCS in iOS 18 and growing carrier support, Vibes estimates that 70% of U.S. devices are already RCS-capable. That makes this channel highly accessible—no app download, no new behavior required. What's more, Vibes offers low-code and no-code tools to help businesses of all sizes quickly build and launch RCS agents, turning a process that once took months into days. From online ordering at a donut shop to fraud alerts in banking, RCS delivers interactivity, reach, and ease of use in one channel. Watch the video and listen to the full conversation to see how RCS is becoming the new platform standard for business-to-consumer engagement. Explore more and try the live demo agent: https://www.vibes.com

“RCS is not just another messaging channel—it's the next great application platform.” — Brian Garofola, CTO, Vibes In Part 1 of a special two-part series with Doug Green of Technology Reseller News, Vibes CTO Brian Garofola lays out a compelling vision for the future of messaging, where Rich Communication Services (RCS) redefines how businesses interact with customers. Far from being a simple upgrade to SMS, RCS combines the reach of traditional messaging with the interactivity of apps, unlocking what Garofola describes as a new “frontier” for brands and service providers. With Apple set to support RCS and major U.S. carriers expanding their networks, Vibes has positioned itself as a tier-one aggregator, enabling brands like Chipotle, Ralph Lauren, and Kohl's to prepare customer engagement programs built around RCS agents. These agents offer verified, interactive, app-like experiences directly within the native messaging app—without the need for downloads or custom app development. Garofola also highlights how Vibes is lowering the barrier for adoption, offering no-code and low-code platforms that allow enterprises and even small businesses—like Chicago's Beacon Donuts—to quickly deploy interactive RCS agents. The implications are significant for channel partners and resellers, who now have a scalable, low-overhead way to bring next-generation messaging solutions to underserved SMBs and vertical markets. From fraud alerts and airline rebookings to small-town school communications and donut shop ordering, RCS is proving to be a highly flexible tool that could reshape how we think about mobile engagement. Listen to the full conversation to discover how RCS may be the tipping point for the next generation of business communication—and why enterprises should get started now. Learn more: https://www.vibes.com

“We believe in identity—on both sides of a communication. That identity builds trust.” — Keith Buell, Numeracle In this episode of Technology Reseller News, publisher Doug Green speaks with Keith Buell, Head of Public Policy and Legal at Numeracle, to explore a critical issue facing enterprises, service providers, and consumers alike: the ongoing fight for caller integrity. Buell, a board member of the SIP Forum and a leader in branded calling technology, breaks down why logos alone can't ensure call legitimacy—and how the emerging BCID (Branded Calling ID) framework is laying the groundwork for a secure, trusted caller ecosystem. Founded to protect legitimate business communications from being mislabeled or blocked, Numeracle plays a key role in vetting and verifying trusted caller identities. Buell explains how branded calling is evolving beyond legacy CNAM systems and moving toward a more rigorous, secure model supported by the CTIA and the broader BCID ecosystem. Key discussion points include: Why branded calling must go beyond logos to include verified identity, secure transmission, and trusted presentation The problem of spoofed caller names—how even sophisticated recipients can be fooled The challenges of implementing identity assurance across IP and legacy networks The three pillars of trusted communication and how STIR/SHAKEN fits into the larger puzzle What enterprises and service providers can do now to participate in the BCID rollout Buell shares a striking real-world example of receiving a spoofed call that appeared to come from his own bank, highlighting the urgent need for stronger guardrails around caller identity. He also outlines the roles enterprises and carriers can play in restoring trust to voice communications—and preventing the fragmentation of the public switched telephone network into app-based silos. For more information, visit: www.numeracle.com.

 “We're turning a mandate into an operational advantage.” — Barbara Sharnak, SVP of Business Development, Relay In a wide-ranging conversation with Technology Reseller News publisher Doug Green, Barbara Sharnak, Senior Vice President of Business Development at Relay, outlines how the company is transforming frontline communication for industries that have traditionally relied on walkie-talkies and two-way radios. Relay replaces legacy radio systems with a cloud-connected platform designed for high-noise, high-mobility environments such as manufacturing, hospitality, education, healthcare, and logistics. “The legacy radio has been around for a reason,” says Sharnak, “but it hasn't evolved to meet the productivity and safety needs of today's frontline workers.” Unlike traditional devices, Relay's system unifies real-time voice, location tracking, text communication, and AI-powered features like Team Translate, which enables seamless multilingual communication across teams. Relay devices integrate cellular and Wi-Fi connectivity to deliver nationwide coverage without costly infrastructure upgrades. The hardware itself is rugged, waterproof, and designed for extended battery life — delivering up to 24 hours of uptime in even the most demanding environments. Sharnak highlights how Relay's panic alert system and precise indoor GPS capabilities have helped customers in hospitality and facilities management not only meet safety mandates but also improve operations. “We support over 5,000 properties,” she notes, “and for many of them, replacing radios with Relay has added value beyond compliance — driving analytics, workforce visibility, and improved morale.” With mobile apps, dashboards, and seamless integration across devices, Relay enables centralized control while keeping frontline teams hands-free and heads-up. The platform also opens doors for MSPs, MSSPs, and channel partners seeking new revenue streams through communication modernization. For more information, visit relaypro.com.

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Secure by design, global by nature—floLive is redefining IoT connectivity for the security world.” — Emanuel Maceira, floLIVE, speaking with Doug Green at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Emanuel Maceira of floLIVE to explore how the company is transforming the way the security industry connects devices globally. floLIVE, the world's largest IoT connectivity provider, offers a powerful platform that enables seamless, secure deployment of connected devices across all industries—from smart agriculture to physical security. “Whether it's a connected camera, an emergency response device, or a sensor, our platform eliminates the need for site surveys,” explained Maceira. “We ensure connectivity anywhere in the world with automated, over-the-air provisioning.” Security is central to floLIVE's architecture. By owning and operating a full, global mobile core network, floLIVE delivers local data breakout and compliance with data sovereignty regulations. “Wherever your data is generated, that's where it stays,” said Maceira, highlighting how floLIVE supports both compliance and performance by maintaining local points of presence around the globe. The conversation also touched on floLIVE's expanding capabilities, including the upcoming launch of its global multi-carrier VoLTE (Voice over LTE) service—described as a long-awaited advancement for security providers requiring high-reliability voice support across geographies. With a robust partner ecosystem of ODMs, OEMs, and manufacturers, floLIVE helps customers integrate eSIMs, 5G connectivity, and carrier-grade security into new products. The company's upcoming presence at MVNO Nation in Miami, in partnership with Helix, underscores its continued commitment to enabling tailored solutions across verticals. To learn more, visit floLIVE.net.

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “We don't look for faces—we look for behaviors.” — Corbin Uselton, Koshee Security, speaking with Doug Green at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green met with Corbin Uselton of Koshee Security to explore how the company is using AI to elevate surveillance while respecting privacy. Koshee's flagship product, Koshee Protect, uses on-site AI detection to monitor security camera feeds in real time—identifying suspicious behaviors such as theft, weapon detection, perimeter breaches, and more. “We're not doing facial recognition,” Uselton emphasized. “We're focused on behaviors—jumping a fence, concealing an item, or pulling a weapon—not identities.” The system is designed for a range of customers, from small retailers and gas stations to global logistics companies. It works by processing video locally, maintaining privacy compliance while sending immediate alerts with image frames when predefined threats or behaviors are detected. The platform is highly configurable, allowing users to set different detection parameters by camera, location, and time of day. Koshee also provides role-based alerts, enabling specific employees to receive notifications depending on the context—such as detecting weapons in restricted zones or after-hours movement on remote sites. With integration options for both direct customers and channel partners (like MDI), Koshee is enabling smarter, more responsive security without compromising data ethics. To learn more, visit koshee.ai.

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “The code isn't silly—until you need it.” — Jerry Last, RATH by AVIRE, on the life-saving role of emergency communications At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Jerry Last, Technical Sales Manager at RATH by AVIRE, to explore the intersection of life safety, emergency communication, and the evolving world of POTS line replacement. RATH by AVIRE is a leading manufacturer and distributor of code-compliant emergency communication systems for elevators, areas of refuge, and public safety networks. At the show, Last showcased the SmartView 2, the company's latest two-way elevator communication system designed to meet the most recent codes—including visual capabilities for individuals who are deaf, mute, or otherwise unable to speak during an emergency. “We've gone beyond voice,” said Last. “SmartView 2 adds a camera for visual confirmation and enables text-based communication, ensuring no one is left behind in a crisis.” RATH's solutions are deeply integrated into building safety infrastructure, especially in new construction where legacy POTS lines are unavailable. Their cellular voice gateways offer flexible, reliable alternatives that plug directly into analog devices, allowing contractors to meet stringent safety codes without traditional telecom service dependencies. Key offerings discussed include: Area of Refuge Systems: For individuals who can't evacuate during a fire or emergency. Code-Compliant Elevator Systems: Featuring both audio and video two-way communication. DAS and BDA Systems: To ensure first responders maintain radio communication within buildings. Cellular Gateways for POTS Replacement: An affordable and code-compliant option for elevator voice systems. With operations across North America and support from regional sales teams, RATH helps customers navigate the complex patchwork of safety codes, which vary by county and municipality. “We stay ahead of code changes and keep our customers informed,” said Last. “Our job is to make sure people are safe—and that contractors are always code-ready.” To learn more, visit www.rathcommunications.com or call 1-800-457-1461.

 This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Cellular isn't just a cost center—it's a revenue driver.” — Dan Heredia, Zipit Wireless, on turning IoT connectivity into a business asset At ISC West 2025, Doug Green of Technology Reseller News caught up with Dan Heredia, Director of Marketing at Zipit Wireless, to discuss how the company helps OEMs and IoT solution providers unlock the full value of cellular connectivity. Zipit Wireless is a global IoT Mobile Virtual Network Enabler (MVNE/MD&O), providing cellular services and the tools to connect, manage, and monetize IoT deployments. From connected cameras and drones to irrigation systems and smart vehicles, Zipit's platform supports companies that need remote or mobile connectivity where Wi-Fi is not an option. “More cameras mean more data—and that means more cost and more complexity,” said Heredia. “We help product companies simplify connectivity across multiple carriers, avoid overages, and turn cellular into a scalable subscription offering.” Zipit's value proposition includes: Multi-carrier cellular connectivity through one provider Connectivity management software to control usage and cost Subscription monetization tools to package and resell services to end users Serving OEMs, IoT product companies, and solution providers, Zipit enables its customers to bundle cellular data with SaaS or value-added services—creating a seamless, revenue-generating experience for end users and dealers alike. As cellular becomes central to emerging use cases in security and beyond, Zipit offers a clear path forward: simplify, control, and capitalize. To learn more, visit zipitwireless.com.

 This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Show me unattended cash. Show me wet floors. Show me signs still on display after the promo ends.” — Jac Ondaye, March Networks, introducing AI Smart Search at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Jac Ondaye of March Networks to explore how generative AI is revolutionizing video surveillance and business intelligence. March Networks' new solution, AI Smart Search, brings the power of natural language and large language models to video data. With AI Smart Search, users can ask questions like “show me unattended cash” or “show me empty shelves”—and the system instantly scans millions of image snapshots across multiple cameras and locations to deliver actionable results. “This isn't just about security,” said Ondaye. “It's about improving operations, compliance, marketing execution, and risk management. Whether you're a QSR, a retailer, or a bank, AI Smart Search helps you detect issues before they escalate.” Key features include: Generative AI and Natural Language Interface: Ask questions via text or voice-to-text for instant results. Multi-Site, Multi-Camera Search: Analyze image snapshots across a vast camera network. Use Cases Beyond Security: Identify safety risks (e.g. wet floors), operational inefficiencies (e.g. empty shelves), marketing compliance (e.g. outdated signs), and camera malfunctions. Cloud-Based and Remote-Accessible: No need to review live footage or send staff on-site—monitor and manage everything remotely. March Networks supports global sales through an extensive channel partner network, offering the solution to MSPs, MSSPs, and enterprise customers worldwide. To learn more, visit marchnetworks.com and explore the AI Smart Search video demo and brochure.

SAN FRANCISCO — RSA Conference 2025 "Sixty percent of the attacks we're tracking target low-profile vulnerabilities—things like privilege escalation and security bypasses, not the headline-making zero days," says Douglas McKee, Executive Director of Threat Research at SonicWall. Speaking live from the show floor at RSA 2025, McKee outlined how SonicWall is helping partners prioritize threats that are actually being exploited, not just those getting attention. In a fast-paced conversation with Technology Reseller News publisher Doug Green, McKee unveiled SonicWall's upcoming Managed Prevention Security Services (MPSS). The offering is designed to help reduce misconfigurations—a leading cause of breaches—by assisting with firewall patching and configuration validation. SonicWall is also collaborating with CySurance to package cyber insurance into this new managed service, providing peace of mind and operational relief to MSPs and customers alike. “Over 95% of the incidents we see are due to human error,” McKee noted. “With MPSS, we're stepping in as a partner to reduce that risk.” McKee also previewed an upcoming threat brief focused on Microsoft vulnerabilities, revealing an 11% year-over-year increase in attacks. Despite attention on high-profile CVEs, SonicWall's data shows attackers often rely on under-the-radar vulnerabilities with lower CVSS scores. For MSPs, McKee shared a stark warning: nearly 50% of the organizations SonicWall monitors are still vulnerable to decade-old exploits like Log4j and Heartbleed. SonicWall's telemetry-driven insights allow MSPs to focus remediation on widespread, high-impact threats. SonicWall's transformation from a firewall vendor to a full-spectrum cybersecurity provider was on display at RSA Booth #6353 (North Hall), where the company showcased its SonicSensory MDR, cloud offerings, and threat intelligence. "We've evolved into a complete cybersecurity partner," McKee said. "Whether it's in the cloud or on-prem, we're helping MSPs and enterprises defend smarter." Visitors to the SonicWall booth were treated to live presentations and fresh coffee—while those not attending can explore SonicWall's insights, including its February 2024 Threat Report and upcoming threat briefs, at www.sonicwall.com.

“Gone are the days when service providers could differentiate on call minutes alone. Today, success depends on analytics, integrations, and delivering real-time value to customers.” — John Christian, Vice President of Marketing, Akixi In this special podcast presented by TR Publications and the Cloud Communications Alliance (CCA), Technology Reseller News publisher Doug Green speaks with John Christian, Vice President of Marketing at Akixi, a CCA member and a leading provider of cloud-based value-added services for service providers. Akixi helps service providers deepen customer engagement and generate new revenue through a robust suite of capabilities including advanced call analytics, CRM integration, and real-time call intelligence. The Akixi platform supports seamless provisioning across platforms like Microsoft Teams, Webex, and BroadWorks. Migration and Market Forces Christian highlights the accelerating shift away from legacy PBX platforms such as Avaya, Mitel, and CUCM—driven not only by end-of-life announcements and reduced vendor focus but also by the pull of modern cloud-based solutions. This dual push-pull dynamic is compelling more businesses to modernize their communications infrastructure. Beyond the Seat and the Minute While platforms like Microsoft Teams and Webex have captured collaboration and call control, Christian argues that native analytics capabilities often fall short. This opens an opportunity for service providers to differentiate with value-added services like real-time analytics, especially in regulated or high-demand environments such as healthcare. “Real-time visibility into call behavior is no longer a luxury—it's a competitive necessity,” Christian says, citing examples such as doctors' offices that rely on precise call management for appointment scheduling and patient response. Redefining Contact Center Needs Christian notes a shift in how contact center functionality is being consumed. Instead of investing in large, complex platforms, organizations now seek modular, scalable features such as call recording and CRM integration—without needing hundreds of agents. He explains that Akixi enables service providers to offer these components as standalone tools or bundled solutions, meeting the evolving needs of midsize and enterprise clients while maintaining a lighter implementation footprint. Competitive Landscape With the growing number of Microsoft-certified partners and Direct Routing providers, the market for Teams-based voice services has become saturated. Akixi enables service providers to stand out by layering critical customer experience tools onto their voice offerings—tools that directly support performance metrics, compliance, and operational efficiency. “We're empowering over 100 service providers to build differentiated solutions,” Christian says. “Those who succeed are the ones who go beyond the basics and meet their customers' specific expectations.” Learn More For more information, visit akixi.com or connect with John Christian on LinkedIn.

"You're not just replacing a line—you're building a 20-year bridge to the future." — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series, Technology Reseller News publisher Doug Green returns with Jake Jacoby of TELCLOUD to explore what it really takes to future-proof telecom infrastructure. As traditional POTS lines vanish, the stakes are high—not only for enterprises managing legacy systems like elevators, alarms, and fax machines, but also for channel partners aiming to deliver lasting value. Jacoby outlines how TELCLOUD's architecture separates the router from the analog solution, ensuring that as wireless standards evolve—from 4G to 5G and eventually 6G—only modular upgrades are needed. With carrier-grade engineering, swappable batteries, and flexible components, TELCLOUD aims to outlast today's solutions and simplify tomorrow's transitions. “Legacy equipment isn't going anywhere,” Jacoby notes. “Your replacement needs to last just as long.” Doug and Jake also tackle messaging for resellers, emphasizing the dual communications strategy: detailed technology briefings for partners, and a clear, stress-free promise to customers—"We've got you." And as always, the series concludes with a toast. This week's featured tequila: Grand Mayan Ultra Aged, a sipping tequila aged up to five years in French and American oak barrels. “It's a tequila that doesn't just taste good—it tells a story of time and craft,” says Jacoby. Next up in the series: No Barriers, No Headaches: Becoming a TELCLOUD Reseller is Easy. Learn more: www.telcloud.com 844-900-2270 Contact Jake: jake@telcloud.com #POTSReplacement #FutureProofTelecom #ChannelPartners #5GReady #UCaaS #TequilaTalk #Telcloud #POTSandShots #CarrierGrade #SustainableSolutions

“Emergencies don't wait—neither should you.” —Dave Beagle, Ooma In a time-sensitive and information-rich conversation, Doug Green, publisher of Technology Reseller News, sat down with Dave Beagle of Ooma to discuss the urgent need for businesses to migrate away from traditional copper POTS (Plain Old Telephone Service) lines. Beagle delivered a compelling presentation centered around Ooma's Airdial solution, which is specifically engineered to support mission-critical applications like fire and life safety systems. The discussion highlighted a ticking clock: with AT&T aiming to sunset all copper lines by 2029—and over 10 million POTS lines still active—resellers and IT advisors are faced with a once-in-a-generation opportunity. “That means replacing over 8,500 lines a day, starting now,” said Beagle. “It's time for partners to act.” Ooma Airdial stands out in the growing “POTS-in-a-box” market for several reasons: Purpose-Built for Fire Life Safety: Unlike competitors that cobble together multiple technologies, Airdial is a vertically integrated solution—built by Ooma from the ground up for environments like elevators, fire panels, and emergency call systems. MultiPath Transport (MPT): Ooma's patented, active-active voice transmission over LTE and Ethernet ensures emergency calls remain connected without failover delays. Compliance and Visibility: Airdial supports NFPA 72, UL certifications, and PCI/HIPAA regulations, with device-level management available via a robust Remote Device Manager portal. Award-Winning Technology: Airdial has earned accolades from Elevator World, Internet Telephony, FacilitiesNet, and Frost & Sullivan for innovation and reliability. Beagle also underscored how rising costs and decommissioning notices—often buried in telecom bills—are already impacting organizations. In one case, a $100 POTS line was suddenly billed at $1,000 due to a rate hike buried in the fine print. “That's $25,000 in exposure over two months—money that could've gone to laptops in a school district or medical equipment in a hospital,” said Beagle. Airdial's design reflects real-world installation challenges: from basement deployment and signal optimization to asset management and E911 location accuracy. Even the power cord has a locking mechanism to prevent accidental shutdown. “We control the hardware, the software, and the supply chain,” Beagle said. “We believe that's why so many resellers and channel partners are choosing Airdial—and why many who started with other solutions are switching to Ooma.” To learn more, visit ooma.com/airdial.

“We're taking the power of a business phone system and putting it directly into your native mobile experience.” — Lee Essex, Tango Networks Las Vegas - Channel Partners Conference, 2025 - In a first-of-its-kind collaboration, Phone.com and Tango Networks have launched ProSim, a new service that enables small business users to access their unified communications (UC) features directly through their native mobile devices—without relying on apps or workarounds. In a podcast recorded during the Channel Partners Conference MSP Summit, Doug Green of Technology Reseller News sat down with Ari Rabban, CEO of Phone.com, and Lee Essex of Tango Networks to discuss the significance of this partnership and what it means for the mobile-first future of small business communications. On April 15, the companies made their joint announcement (read the news here). “With ProSim, we're addressing a real gap in the UCaaS market,” said Rabban. “Apps are fine for some users, but most small business owners just want to pick up their phone and make a call—securely and professionally—with zero friction.” ProSim brings the power of the Phone.com platform—including call routing, recording, compliance, and a second business persona—into the phone's native dialer via Tango's eSIM technology. That means frontline workers, healthcare providers, contractors, and other mobile-dependent users can now operate securely within a business phone system using the same device they already rely on. As Essex explained, “We're enabling users to work the way they already work—but smarter. With ProSim, your business number is truly native to your device, and that's a game-changer for usability, compliance, and mobility.” The service is designed to meet the needs of small businesses that require speed, simplicity, and security. Rabban emphasized how effortless it is to onboard: “Go to Phone.com, sign up, pick your number, and you're up and running within minutes.” ProSim also addresses key regulatory concerns, including HIPAA compliance and secure messaging. It allows for real-time call transfers, recordings, and business-class features—all from a mobile interface. Both companies view this launch as the first step in a broader vision to offer AI-enhanced, mobile-first business communications. Official press releases: • Phone.com Launches ProSim – Cloud Communications Alliance • Telecom Reseller Coverage of ProSim Launch Learn more: www.phone.com Tango Networks: www.tango-networks.com #ProSim #PhoneDotCom #TangoNetworks #UCaaS #BusinessMobility #eSIM #NativeDialer #SmallBusinessTech #FrontlineWorkforce #Compliance #ChannelPartners2025 #TechReseller #vCon

"Cloud is no longer optional. It's a necessity." Kevin Langford, CaaB, joins Technology Reseller News publisher Doug Green to outline why Managed Service Providers (MSPs) should no longer delay their transition to the cloud—and why CaaB's MSP-first model offers a better alternative to the big-name hyperscalers. “The MSPs who embrace cloud now will position themselves for long-term success,” said Langford. “With predictable pricing, white-label branding, and hands-on support, CaaB helps MSPs own their cloud future.” Built for MSPs, Not Hyperscalers Unlike hyperscalers that cater to enterprises and developers, CaaB was purpose-built for MSPs. That means: Flat-rate pricing with no surprises White-label support that lets MSPs keep their brand front and center 24/7/365 support and dedicated account managers Structured cloud migrations to reduce complexity and downtime “The major cloud platforms just weren't built with MSPs in mind,” said Langford. “We fix that by giving partners what they need most—control, visibility, and profitability.” Why MSPs Can't Wait Langford warns that MSPs clinging to on-prem solutions are putting client relationships—and recurring revenue—at risk. “Cloud services are expected to be a $2 trillion industry in five years. Your clients are moving to the cloud—with or without you.” He noted that a typical MSP switching to CaaB's platform saw a 40% boost in recurring revenue within a year—while also gaining customer loyalty due to stronger performance and predictable costs. Breaking the Myths For hesitant MSPs, CaaB addresses key fears: Migration complexity? CaaB helps with the heavy lifting. Cost uncertainty? The price you see is the price you pay. Loss of control? CaaB's white-label model keeps MSPs in the driver's seat. “Our platform isn't just easy to manage. It's built to help partners grow.” Learn More Visit caab.cloud Follow CaaB on LinkedIn