Gateway to E-Commerce

When it comes to jewelry, the more technology, imagery and CX, the more likely you'll keep customers on your site. Discover insights from an industry expert.

COVID may have knocked the travel industry down in 2020, but it's back – and it's gone online like gangbusters. From first-time to seasoned ecommerce customers, more and more people are flying and buying using apps and websites. And the trajectory is upward. The industry is expected to see tremendous growth through 2025 with nearly three-quarters of revenue coming from online sales. Great news, right? It is … if airline and travel businesses are prepared to handle the swath of fraud attempts that have already begun to plague the industry. The problem is that this type of fraud is tricky to identify. Simple fraud filters won't be as effective because the data that travel companies use as identifiers are mostly based on names — and not information like address, phone or email. That opens a world of opportunity for fraudsters. Companies in this industry need to understand how to detect and prevent online fraud if they want to survive. In this episode of Gateway to Ecommerce, Rafael Lourenco, Executive Vice-President at ClearSale and Faye McEachern, Director of Partners at ClearSale narrate an inside look at how fraudsters tap into the airline and travel industry.

For years, the fraud industry has been using the terms “blacklist” and “whitelist” to identify customers whose transactions would be automatically declined or approved by a given merchant. We think it's time for a change. Listen now or check out the show notes: https://gatewaytoecommerce.clear.sale/episodes/why-merchants-should-avoid-blacklists-name-and-practice

E-wallets have come a long way since PayPal first entered the market. Learn which payment options are available for your site. See the show notes & transcript here: https://gatewaytoecommerce.clear.sale/episodes/evolution-of-alternative-payments-ewallets

There are many misconceptions about what fraud is and how companies should handle it. Many companies believe that they have fraud under control but in reality, they actually don't. The phrase “you don't know what you don't know” applies with unnerving precision here. There are several revenue-damaging pitfalls to the typical enterprise fraud protection approach, and these pitfalls often result in lost revenue. Fraud never grows in a straight line—it's always dynamic. The good news? A more sophisticated fraud prevention strategy can keep ahead of fraudsters while preventing lost sales. Listen to our latest episode with Rick Sunzeri to learn more. Visit clear.sale for more information about this episode.

This episode provides overview of GDPR, the implications and state of GDPR in 2021, and actionable tips for international merchants to keep their business following best practices and keeping their database secure. The thought leaders of this episode will provide specific ways to leverage security and data protection as a means to building trust with their audience and clients.  

2020 was a year of major changes in the digital space, in the digital e-commerce environment due to the pandemic effects and lockdowns in multiple cities. As a result, a slew of new customers were introduced into the online space. This influx of customers created new challenges for merchants of all sizes during the year of 2020 and beyond. The year of 2021 is a year of consolidation, of whether or not these new customers, in the absence of the need of going online, will remain buying online and what's going to be their actual behavior in the presence of other alternatives and options.

With ecommerce picking up now more than ever because of the pandemic from all generations, businesses are more likely to adopt the alternative payment method or buy now pay later for their customers. Co-Hosts Denise and Sarah discuss why this approach is beneficial and the pitfalls merchants make when implementing an alternative payment method. Learn more at clear.sale!

ClearSale recently partnered with Sapio research to bring you what is known today as the 2021 Global Ecommerce Consumer Behavior Analysis.  We dive into the insights for what the ecommerce industry needs to know about how consumer attitudes and behavior are evolving, especially through the pandemic.  We have tapped into the brainpower of our partners at Oracle and Sona Payments to talk about three trends that we see evolving with mobile wallet usage, contactless payments, and the reinvention of retail as we know it. Click here access to the report.

In this episode of Gateway to E-Commerce, Michael Burpoe, director of user experience at Punchmark joins Denise Purtzer, ClearSale's vice president of partnerships and alliances to explore how luxury goods retailers can step up their UX to put make their customers' experience the focus on their websites. Learn more at www.clear.sale.

In this episode of Gateway to Ecommerce, Faye McEachern, ClearSale's Director of Partnerships and Monica Perez, ClearSale's Global Partnership Manager join Denise Purtzer, ClearSale's Vice President of Partnerships and Alliances to discuss the value of partnerships.  Together, they explore why partnerships are so important for ecommerce merchants, how ClearSale works with their partners to help merchants succeed, and how the pandemic has changed the process of forming these essential relationships. To become a partner, visit our partner page. To learn about our Consumer Behavior Analysis, click here.

In this episode of Gateway to E-Commerce, David Fletcher, ClearSale’s Senior Vice President, and Denise Purtzer, ClearSale’s Vice President of Partnerships and Alliances, join Rafael Lourenco, ClearSale’s Executive Vice President, and Sarah Elizabeth, ClearSale’s Senior Director of Marketing. Together, they discuss how 3D Secure offers security and authentication for customers and merchants — and how it might impact the customer experience.

As the holiday season wraps up, one thing is clear: Consumers are doing more shopping online than ever before, thanks to the pandemic and increased comfort levels with buying online. Were you prepared for the increased volume and potential for higher fraud levels? In this episode of Gateway to E-Commerce, Rafael Lourenco, ClearSale’s Executive Vice President, and Denise Purtzer, ClearSale’s Vice President of Partnerships and Alliances, explore how merchants should prepare for the busiest shopping time of the year. Learn more at www.clear.sale

In this episode of Gateway to E-Commerce, David Fletcher, ClearSale’s Senior Vice President of Sales, and Denise Purtzer, ClearSale’s Vice President of Partnerships and Alliances, explore the opportunities for both revenue – and fraud – that growing ecommerce merchants have in the United States.

In this episode of Gateway to E-Commerce, Rafael Lourenco, ClearSale’s Executive Vice President, discusses why jewelry ecommerce retailers must be especially wary about fraud, chargebacks and false declines and the steps they can take to protect themselves against lost revenue and a negative customer experience.

In this episode ofGateway to E-Commerce, Rafael Lourenco, ClearSale’s Executive Vice President, and Bruno Farinelli, ClearSale’s Head of Operations, discuss emerging patterns in ecommerce fraud, the increased risk as we near the holidays, and strategies for protecting your business against fraud and chargebacks. Learn more at: gatewaytoecommerce.clear.sale/podcasts/spookiest-fraud-storie

Can merchants provide robust protection against fraud without negatively impacting the customer experience? On this episode of Gateway to E-Commerce, Denise Purtzer, ClearSale’s Vice President of Partnerships and Alliances, and Sarah Elizabeth, ClearSale’s Senior Director of Marketing, discuss a recent Sapio survey commissioned by ClearSale. The sur evaluated different shopper demographics and uncovered some surprising revelations about the impact of fraud prevention and false declines on the customer experience. Learn more at: Gatewaytoecommerce.clear.sale/podcasts/fraud-abandoned-carts

As the 11th-largest ecommerce market, Australia is selling about $23 billion in 2020. In this episode, learn about the limitless opportunity for ecommerce retailers and how to be a part of its growing digital economy.    www.clear.sale

In this episode, host Rafael share how by applying some best practices, high-profile luxury retailers can protect themselves from the fraudsters who target them, build strong relationships with good customers and grow a stronger business.  Learn more at www.clear.sale

In this episode of Gateway to E-Commerce, Rafael shares 3Ds and how merchants can diagnosis potential issues. While adopting 3DS offers e-commerce merchants a new sense of security thanks to the financial liability shift to issuing banks, merchants need to evaluate three important factors before deciding to implement 3DS: Will it reduce our fraud levels? Will it increase our risk of false declines? Will it negatively affect the customer experience? Learn more at www.clear.sale.

There are countless ways to evaluate and choose an ecommerce platform. In this episode, hosts Sarah and Denise give you some features to think about and help you make the right decision. Whether you are an SMB or enterprise online business, get ecommerce business resources at www.clear.sale/resources. If you are looking for a fraud prevention and detection partner, get started now: https://www2.clear.sale/getstarted.

Thinking about expanding your e-commerce efforts to Mexico? In episode 3 of Gateway to E-Commerce, hosts David Fletcher and Sarah talk to Victor Islas, country manager at ClearSale to uncover:  — Shoppers’ unique expectations and habits — Increased fraud risk  — Elevated risk for chargebacks, false declines Learn more tips for safely expanding into Mexico here: https://blog.clear.sale/country-profile-e-commerce-fraud-risk-mexico

In this episode, hosts Rafael and Denise take a deep dive into consumer electronics in the e-commerce world and shares best practices and strategies to help you navigate the ecommerce industry. Whether you are an SMB or enterprise online business, get ecommerce business resources at www.clear.sale/resources. If you are looking for a fraud prevention and detection partner, get started now: https://www2.clear.sale/getstarted.

In this episode of Gateway to E-Commerce, get to the four hosts who will take you through the season and learn why this podcast is essential for small business owners and enterprise. www.clear.sale