Podcasts about consumer behavior

S5E14 2025 Retail Year in Review - AI, Consumer Shifts, and the Future of Commerce with Guest Host, Alicia Esposito!In this Season 5 finale of The Retail Razor Show, guest host Alicia Esposito (Future Commerce) sits down with Ricardo Belmar and Casey Golden for a deep, unfiltered 2025 retail year in review. Together, they unpack the biggest trends shaping the industry, from AI's accelerating influence, to the emotional needs of today's consumer, the rise of resale, the evolution of marketplaces, and the shifting definition of value.Across the Retail Razor Podcast Network - The Retail Razor Show, Blade to Greatness, Data Blades, and Retail Transformers - this year's guests revealed a powerful through‑line: retail is no longer just about convenience or price. It's about culture, community, emotion, and the human experience.This episode explores:How AI is reshaping leadership, decision‑making, and personalizationWhy consumers—especially Gen Z—are craving analog joy and emotional shoppingThe rise of marketplaces like Temu and AliExpressRetail media's evolution and the coming disruption from agentic commerceThe loyalty shakeout and why brand equity matters more than everThe explosive growth of resale and secondhand shoppingHoliday shopping behavior and the psychology behind “perpetual shopping lists”The keywords that will define 2026: velocity and joyIf you want to understand where retail is heading in 2026, this is the episode you can't miss!Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://bit.ly/RRShowYouTubeAbout our Guest HostAlicia Esposito, Director, Content + Media Strategy - Future Commercehttps://www.linkedin.com/in/aliciaesposito/Alicia is the head of content and insights for Future Commerce. At Future Commerce we are big on dissecting the intersection of culture and commerce and not just covering what's happening today, but also what are the ripple effects for tomorrow, and for the future. Future Commerce delivers consumer insights for e-commerce and retail brands. Newsletters, essays, podcasts, and research. For the risk-takers in Commerce! Future Commerce helps brands manifest vision and create goals which lead to future-altering impacts for their customers, and for the world around them.Chapters:00:00 Preview01:06 Introduction and Host Introduction03:02 Balancing Automation and Human Intuition06:57 Consumer Behavior and AI10:18 The Evolution of Retail Experiences18:21 The Importance of Brand Value24:14 Challenges in Fast Fashion and Marketplaces28:23 The Future of Commerce31:36 Retail Media Evolution36:50 Consumer Behavior and Shopping Trends41:09 The Impact of Resale and Sustainability50:12 Personalization and AI in Retail53:16 The Keyword That Will Represent 202655:45 Show CloseMeet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar is an NRF Top Retail Voices for 2025 & a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail, & AGI Thought Leader, a Top 50 Management, Transformation, & Careers Thought Leader, a Top 100 Digital Transformation & Agentic AI Thought Leader, plus a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University's Center for Retail Transformation, and the Retail Cloud Alliance. He was most recently the director partner marketing for retail & consumer goods in the Americas at Microsoft.Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.Includes music provided by imunobeats.com, featuring Overclocked from the album Beat Hype, written by Heston Mimms, published by Imuno.

In this episode, Kendra pulls back the curtain on what really happened behind the scenes of her business in 2025—a year that included a 20% revenue dip, massive life changes, and a complete recalibration of how she works. She shares why that decline still counts as a long-term win, how becoming a mom fundamentally changed her capacity and scheduling, and why many sales strategies that once worked stopped converting as buyer behavior shifted.Kendra walks through the strategic pivots she made throughout the year, including bringing back one-on-one programs, moving her community from Facebook to Slack, and replacing underperforming evergreen funnels with live webinars that converted cold traffic at impressive rates. She also breaks down the innovative sales approaches that worked best in this season—audio-only sales calls with extremely high conversion rates, low-ticket audits that led to major upsells, and open-house style coaching calls that let prospects experience her work before committing.The episode closes with honest reflection on balancing entrepreneurship and motherhood, the operational flexibility she adopted to meet clients where they were, and why she's confident 2026 will be a rebound year. If you're navigating growth alongside major life changes—or rebuilding after a tough year—this episode offers real perspective, data-backed decisions, and reassurance that progress doesn't always look linear.In this episode you'll learn:2025 Business Revenue Decline and ContextShifts in Consumer Behavior and Business ChallengesBusiness Strategic Changes and Lessons from 2025Innovative and Supportive Sales ApproachesOperational Flexibility and AccommodationsPersonal Reflections and Outlook for 2026  Leave the podcast a 5-star review: https://ratethispodcast.com/wealthy

Michael Mansard, Principal Director of Subscription Strategy at Zuora, joins Mark Stiving to challenge one of pricing's most accepted conventions: the order of good, better, best. In this episode, Michael shares original research showing how simply changing the display order to best, better, good can significantly increase purchase intent and revenue. Drawing on behavioral economics, loss aversion, and real-world testing, he explains why buyers react differently when the most expensive option is presented first.   Why You Have to Check Out This Episode: Learn how reversing plan order increased top-tier selection by 15 points in controlled testing. Understand how loss aversion works against you in traditional pricing pages and how to flip it. Discover when best, better, good works and when it can hurt retention and Net Revenue Retention (NRR).   "By simply changing the order of plans, we increased revenue by nearly 11% without changing price or features."  – Michael Mansard   Topics Covered: 01:16 - Best, Better, Good vs. Plan Order. Why the order of pricing plans matters and how flipping it can change buyer decisions. 06:23 - The Compromise Effect in Decision-Making. Why buyers gravitate toward the middle option and how loss aversion shapes that behavior. 08:11 - How Plan Order Impacts Choice. What happens when the most expensive plan is shown first and why it reframes value. 11:39 - Pricing Strategy and Consumer Behavior. How buyers justify decisions emotionally versus rationally when evaluating plans. 15:10 - Rethinking Good, Better, Best. Why traditional pricing layouts may limit revenue and when best-first works better. 18:11 - Customer Satisfaction and Pricing Strategy. Risks to churn and net retention and why right-selling matters more than upselling. 22:53 - How to Test Monetization Strategies. Why A/B testing, qualitative feedback, and small-scale experiments are essential.   Key Takeaways: "A very basic tweak, changing the order from good, better, best to best, better, good, can lead to significant revenue uplift." – Michael Mansard "Best, better, good reframes the buying question from 'Is it worth paying more?' to 'Why wouldn't I choose the best?'" – Michael Mansard "Loss aversion means the feeling of losing is much stronger than the feeling of gaining." – Michael Mansard "Pricing pages should make trade-offs clearer, not more confusing." – Michael Mansard   People & Resources Mentioned: INSEAD – Where the research originated through executive education Loss Aversion Theory – Behavioral principle driving buyer choice Goldilocks / Compromise Effect – Why buyers avoid extremes Disney+, Wix, Apple – Examples of best-better-good pricing SurveyMonkey – Example of plan order varying by segment   Connect with Michael Mansard: LinkedIn: https://www.linkedin.com/in/michaelmansard/ Article: It's Time to Flip Good, Better, Best on Its Head  (published on LinkedIn)   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving Email: mark@impactpricing.com  

Video of this episode is here TakeawaysGilbert Harrison reflects on his 60th wedding anniversary and 85th birthday.He founded Financo after realizing the potential in investment banking.Retail fascinated Gilbert due to its growth potential and dynamics.Successful CEOs possess unique vision and entrepreneurial spirit.Investment banking requires understanding both numbers and people.E-commerce has drastically changed consumer shopping habits.The discount retail sector has evolved significantly over the years.Mergers and acquisitions often fail due to lack of understanding of motivations.Brand aggregators are reshaping the retail landscape but may lack entrepreneurial spirit.Gilbert emphasizes the importance of mentorship and giving back to the community. Chapters 00:00 The Genesis of Financo02:24 Navigating the Retail Landscape05:01 Investment Banking Insights07:27 The Evolution of Discount Retail09:45 The Impact of E-commerce12:10 The Art of Deal-Making14:35 Reflections on Leadership and People16:57 The Future of Retail and Investment Banking24:15 The Sad Fate of Stewart's Company26:23 The Changing Landscape of Investment Banking29:57 Confidentiality in Deal-Making33:44 The Future of Retail and Consumer Preferences35:35 The Rise of Brand Aggregators37:39 The Impact of Brand Aggregators on Competition39:57 Advice for Young Professionals42:43 Building Confidence and Resilience45:39 The Importance of Giving Back

Electric mountain bikes. Either you love ‘em, or think they're wack. Granted, the latter opinion has been losing steam as more brands release good e-bikes, and more riders toss a leg over one. They're the talk of our industry and are one of the few, if not the only, segments of bikes experiencing significant change year after year.In this show, Vital's own Jason Schroeder and Shawn Spomer, along with industry veteran Lars Sternberg, and Founder/Operator of Crestline Bikes, Troydon Murison, sift through the current landscape of e-bikes and discuss what the future might hold. The conversation also kicks off with a rad (almost hour-long) dive into how Crestline Bikes became a thing and the challenges posed by making bikes overseas.Contents00:00 "My Watch Said I Was Dead" - Lars Sternberg08:54 What's In and What's Out: Weekly Highlights21:17 The Founding of Crestline Bikes and how they were made59:02 Transitioning to DJI Motors01:35:08 Consumer Behavior and E-Bike Sales01:53:20 Understanding Power and Performance in E-Bikes02:10:13 The Balance Between Analog and E-Bikes02:20:43 Regulations and Safety Concerns in E-Biking

More money. More time. Or both.If what you offer helps people get one or both, demand should not be the problem. When it is, the issue is rarely the product. It is how the value is communicated. The problem is most businesses bury that value under features, specs, and what I call “knowledge vomit” and then wonder why buyers do not move.In this episode, I break down why marketing fails when it cannot clearly validate outcomes. Buyers do not struggle with features or specs. They struggle with confusion. If your message does not quickly show how you help them make money, save time, or both, they will move on, even if what you offer is genuinely strong.We walk through how value gets buried under “impressive” language, why clear always beats clever, and how small disconnects in messaging and experience quietly erode trust and revenue. This is not about hype or shortcuts. It is about making the value obvious at every touchpoint.In this episode, you will learn how to:Translate features into outcomes buyers actually care aboutClarify whether your offer makes money, saves time, or does bothSimplify messaging so decision makers instantly understand the valueFix marketing that looks polished but fails to convertImprove customer experience through small, intentional momentsAlign product, marketing, and leadership around one clear value storyThis episode is for founders, marketers, product leaders, and decision makers who are tired of guessing why marketing is not working. If your marketing cannot clearly prove value, you will not win. When it can, growth becomes more predictable, more sustainable, and far less complicated.Beyond The Episode Gems:Subscribe To My New Weekly LinkedIn Newsletter: Strategize. Market. Grow.Buy My Book, Strategize Up: The Blueprint To Scale Your Business: StrategizeUpBook.comDiscover All Podcasts On The HubSpot Podcast NetworkGet Free HubSpot Marketing Tools To Help You Grow Your BusinessGrow Your Business Faster Using HubSpot's CRM PlatformSupport The Podcast & Connect With Troy: Rate & Review iDigress: iDigress.fm/ReviewsFollow Troy's Socials @FindTroy: LinkedIn, Instagram, Threads, TikTokSubscribe to Troy's YouTube Channel For Strategy Videos & See Masterclass EpisodesNeed Growth Strategy, A Keynote Speaker, Or Want To Sponsor The Podcast? Go To FindTroy.com

In this episode, we tackle the problem almost every Shopify merchant knows: discount codes. Cara Marin from Seguno shares the learnings from their massive benchmark report on 162,000 real discount campaigns. She reveals how top brands scale promotions the smart way, using unique, personalized discount codes to avoid leaks, prevent shrinking margins, and achieve better attribution without destroying profitabilityTopics discussed in this episode:  Why Shopify Plus brands use unique discount codes more often.Why static codes leak to coupon-sharing sites.How unique codes stop leaks and improve attribution.How unique codes allow more discounting without hurting brand perception.Which seasonal promos are the most common use case.Why welcome, win-back, and post-purchase offers matter in the customer life cycle.Why gift-with-purchase deals work so well for revenue and AOV.How smaller brands can start fast with new-subscriber and abandoned-cart offers.Links & Resources Website: https://www.seguno.com/Shopify App Store: https://apps.shopify.com/partners/segunoLinkedIn: https://www.linkedin.com/in/caramarinGet access to more free resources by visiting the show notes at https://prourls.link/6yUt3P______________________________________________________ LOVE THE SHOW? HERE ARE THE NEXT STEPS! Follow the podcast to get every bonus episode. Tap follow now and don't miss out! Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/ Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak Partner with us: https://ecommercecoffeebreak.com/partner-with-us/

In this episode, Katie Harbath sits down with Michelle O'Grady of Team Friday to unpack how culture, identity, and technology are transforming the way brands and civic leaders connect with younger generations. They explore the rise of mixed-race identities, the fluid ways Gen Z and Gen Alpha see themselves, and what this means for marketers who want to stay relevant. Michelle shares how her work at the intersection of academia and brand strategy helps companies understand shifting consumer behavior—and why long-term thinking matters more than ever. The conversation also reflects on how politics and pop culture are colliding, and what authenticity really looks like when engaging the next generation.Takeaways* Understanding generational change is essential for modern marketing* Mixed-race identities are rapidly reshaping the demographic landscape* Brands must break out of siloed thinking to stay relevant* Gen Alpha's worldview will drive the next wave of consumer expectations* Civic engagement is shifting alongside cultural and identity trends* Younger audiences expect authenticity from political and cultural leaders* Cultural fluidity demands nuanced, adaptive marketing strategies* Long-term, relationship-driven approaches outperform quick fixes* Effective engagement starts with meeting people where they already are* Complex, multifaceted identities require more sophisticated brand storytellingChapters* 00:00 Journey from Academia to Marketing* 04:45 Understanding Mixed Race Identity* 07:48 Merging Academic Insights with Brand Strategy* 12:38 The Rise of Gen Alpha* 16:40 Civic Participation and Political Engagement* 20:05 Changing Dynamics of Civic Participation* 23:50 Engaging the Younger Generation in Politics* 29:40 The Courage to Start a Business* 31:38 Complexity in Consumer Behavior* 38:24 Understanding Demographic Shifts* 40:49 Authenticity in Connection Points* 43:32 The Importance of Listening in Communication* 44:00 Long-Term Planning in Marketing and CommunicationAnchor Change with Katie Harbath is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to Anchor Change with Katie Harbath at anchorchange.substack.com/subscribe

In this conversation, Jon G. Sanchez and Jason Gaunt discuss the current state of the market, focusing on the tug of war between bullish and bearish sentiments. They analyze various economic indicators, including PCE data, consumer sentiment, and labor market dynamics, while also addressing geopolitical tensions and valuation concerns. The discussion highlights the complexities of the market environment and the factors influencing investor sentiment as they approach year-end.Chapters00:00 Introduction and Market Overview01:47 Optimism vs. Pessimism on Wall Street04:36 Bullish Sentiment and Economic Indicators07:18 PCE Data and Inflation Concerns09:46 Earnings Season and AI Trends10:12 Consumer Wealth and Economic Sentiment13:00 Looking Ahead: Bulls vs. Bears20:01 Market Overview and Economic Concerns21:36 Geopolitical Tensions and Their Impact22:55 Consumer Behavior and Economic Indicators25:26 Technological Advancements and Employment27:35 Market Valuations and Investor Sentiment31:13 Disclaimer

In this episode, Elaine Parker and Eric Eggers break down the real causes behind America’s worsening housing crisis and debate the controversial push for 50-year mortgages as a solution. They explore the historical roots of the affordability problem, how environmental and zoning regulations restrict new housing supply, and why a growing number of Americans now view long-term debt and delayed homeownership as normal. The discussion also tackles the impact of immigration, regulatory barriers, and entrenched special interests on rising home prices. Elaine and Eric go deeper into the economic consequences of sky-high housing costs and highlight innovative policy ideas that could expand access to homeownership for working families. If you’re looking to understand the future of the housing market, the debate over mortgage reform, or how the U.S. can rebuild a path to the American Dream, this episode offers a clear and compelling breakdown.See omnystudio.com/listener for privacy information.

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph and Sarah Hofstetter speak with Matt Blevins, Chief Marketing Officer at Heaven Hill Brands.Matt shares why long-term brand building remains essential in the spirits category and how disciplined measurement guides smarter decision-making. He explains how digital discovery, from YouTube mixology to Reddit communities, shapes in-store behavior, and why premiumization, moderation, and innovation are the real forces reshaping today's beverage alcohol landscape.Additionally, he also breaks down how Heaven Hill decides when to modernize a brand, why nuance is missing from industry headlines, and what it takes to stay grounded in consumer truth while the marketing world chases real-time optimization.Key takeawaysLong-term brand building and strategic patience remain essential in spiritsDigital discovery now heavily shapes in-store purchase decisionsPremiumization, moderation, and innovation continue to drive category trendsBrand modernization works best when rooted in product truth and distinctiveness Hosted on Acast. See acast.com/privacy for more information.

Lately, so many of us are feeling the ripple effects of a shifting economy. You might notice yourself being a little more careful with your grocery budget… or you may be seeing clients cancel, space out, or step back from therapy to save money. These changes can feel unsettling, especially when you're responsible for running a private practice, caring for clients, and supporting your own household. In this episode, I sit down with my good friend and trusted financial expert, Julie Herres, to talk through what so many practice owners are experiencing right now. “If you're going to see someone once a week, that's probably $800 a month [...] by eliminating that, that's a lot of money coming back into the household. We are seeing sometimes that is no longer sustainable or folks are going to every other week. Right? Kind of changing the cadence of what they do. But we're also seeing practice owners just not wanting to make a lot of changes.” - Julie Herres Together, we explore the very real challenges—cash flow tightening, rising costs, and major changes in client behavior—that are showing up for both solo and group practice owners. What This Shift Means for Solo and Group Practices For group practice owners: Some of you are navigating painful cash-flow stress, wondering how to manage payroll or what to do if a few clinicians leave all at once. When there isn't a financial cushion, even small disruptions can feel overwhelming. For solo practitioners: Many therapists who were booked solid for years are now noticing more openings in their calendars. That doesn't mean you've done anything wrong. It's part of a broader, nationwide shift in therapy demand. Inflation, Reimbursement Rates, and Changing Client Needs Julie and I talk through why everything feels “tighter” right now—and why so many therapists are questioning their next steps. We explore how inflation, stagnant insurance reimbursement, and economic fear are impacting your practice, your income, and the clients you care for. (00:06:18) Therapy Demand Trends in Economy (00:09:58) Reflections on Consumer Behavior (00:11:06) Certainty Drives Prosperity (00:13:57) Therapy Resistance and Cultural Shifts (00:18:52) The Hidden Struggles of Ownership Key Takeaways for Therapists Navigating Today's Economy Here's what Julie and I unpacked together: Inflation + Uncertainty Clients are becoming more price sensitive. Many are weighing therapy against essential household expenses. At the same time, therapists are facing rising overhead with little movement in insurance reimbursement. It's no wonder things feel tight. A Post-COVID Market Correction The surge in therapy demand during COVID has eased. Even seasoned clinicians are seeing more openings, more competition, and shifting client priorities. Hiring + Retention Challenges Group practice owners are struggling to keep clinicians as compensation expectations rise but profitability doesn't. For some, this has triggered a deeper reflection about whether their current business model is sustainable. If you've been feeling unsettled, or noticing more uncertainty in your finances or schedule, I want you to know there's nothing wrong with you and you're not behind. You're responding to a larger economic shift that's affecting therapists everywhere. In Part Two, Julie and I will move into action—sharing guidance, grounded strategies, and compassionate next steps to help you adjust your practice with clarity and confidence.Ready to Improve your Business Money...

Who's in on the digital revolution?In this episode of One Vision, Theo welcomes back Simon Kemp, Chief Analyst of DataReportal and Founder of Kepios, for a deep dive into the latest Digital 2026 report. The duo explores the monumental amount of data published over the past six months, including insights on AI usage, internet adoption, socio-demographic disparities, and the hyperbole surrounding digital media. Key highlights include the conservative estimate of over 1 billion monthly users of standalone AI tools, the challenges of internet accessibility in rural areas and among women, and the role of AI in our society. Join us for a thought-provoking discussion on digital trends and the future of our digital economy.00:00 Introduction and Guest Welcome00:53 Digital 2026 Report Overview02:40 AI Usage Statistics05:09 AI in China and Global Impact07:42 AI Tools and User Behavior23:40 Debunking Myths About AI and Agentic Commerce25:54 Consumer Behavior and AI Adoption34:46 Global Internet Access Disparities39:25 Projections for Digital Trends in 2026Hot Take: “ …  understanding my place in the universe and my broader purpose as a human being. That's such a deep, profound conversation, and we're having it with robots. It. There's something ironic. A computer program.”Hot Take: “ Nothing in any of this is a binary choice and we've got to stop kidding ourselves that there is this magic one ring to rule them all. 'cause there isn't.”#AI #GenerativeAI #AgenticAI #Internet #Digital #Inclusion Find Simon Kemp on LinkedIn: https://www.linkedin.com/in/eskimon/ 

Who's in on the digital revolution?In this episode of One Vision, Theo welcomes back Simon Kemp, Chief Analyst of Data Report and founder of Kios, for a deep dive into the latest Digital 2026 report. The duo explores the monumental amount of data published over the past six months, including insights on AI usage, internet adoption, socio-demographic disparities, and the hyperbole surrounding digital media. Key highlights include the conservative estimate of over 1 billion monthly users of standalone AI tools, the challenges of internet accessibility in rural areas and among women, and the role of AI in our society. Join us for a thought-provoking discussion on digital trends and the future of our digital economy.00:00 Introduction and Guest Welcome00:53 Digital 2026 Report Overview02:40 AI Usage Statistics05:09 AI in China and Global Impact07:42 AI Tools and User Behavior23:40 Debunking Myths About AI and Agentic Commerce25:54 Consumer Behavior and AI Adoption34:46 Global Internet Access Disparities39:25 Projections for Digital Trends in 2026Hot Take: “ …  understanding my place in the universe and my broader purpose as a human being. That's such a deep, profound conversation, and we're having it with robots. It. There's something ironic. A computer program.”Hot Take: “ Nothing in any of this is a binary choice and we've got to stop kidding ourselves that there is this magic one ring to rule them all. 'cause there isn't.”#AI #GenerativeAI #AgenticAI #Internet #Digital #Inclusion Find Simon Kemp on LinkedIn: https://www.linkedin.com/in/eskimon/

TakeawaysCoffee consumption has remained steady despite rising prices.Many consumers are changing their purchasing behaviors in response to costs.52% of respondents will not change their coffee format even if prices rise.Older coffee drinkers are feeling the financial pinch more than younger ones.The balance of coffee consumed at home versus out of home remains constant.A significant percentage of consumers are switching to less expensive coffee formats.Financial well-being impacts coffee purchasing decisions.The trend of portion control is influencing coffee format choices.Consumer habits are evolving in response to economic conditions.    WRITTEN BLOG This blog is based on information from the National Coffee Association (NCA) National Coffee Data Trends Fall 2025 Report. I provided here a handful of statistics, but it should be noted, I barely scratch the surface of what is available within the report. The full report provides over 100 pages of comprehensive and detailed data on a vast variety of issues important to coffee professionals. I encourage anyone with the means to purchase the full report from the NCA.  Part of The Exchange Coffee Podcasting Network TAKE OUR LISTENER SURVEY Visit and Explore Covoya!

Video of this episode is here TakeawaysAI is transforming the retail landscape significantly.Jim Keyes' journey exemplifies the American success story.Early jobs, like working at McDonald's, provide invaluable lessons.Understanding consumer behavior is crucial for retail success.Gasoline retail is a unique challenge due to its commodity nature.Technology can enhance decision-making in retail environments.Fresh and Easy's failure highlights the importance of local market understanding.Change in retail is an opportunity for growth and innovation.Imagination is essential for leaders in today's fast-paced environment.AI has the potential to revolutionize industries and enhance human learning. Chapters00:00 Introduction and Background02:36 Early Career and Lessons from McDonald's05:33 Transition to Gulf Oil and Early Career Decisions08:17 Journey to 7-Eleven and Strategic Planning11:17 Understanding Retail Gasoline Business13:50 Insights on Retail Strategy and Consumer Behavior16:32 Technology's Role in Retail19:13 Lessons from 7-Eleven's Success in Japan22:02 Challenges Faced with Fresh and Easy24:49 Conclusion and Future of Retail25:01 The Fresh and Easy Experience29:38 Lessons from 7-Eleven's Reinvention32:42 The Importance of Product Assortment34:58 Lightning Round Insights37:37 The Future of Retail and AI44:43 Harnessing AI for Human Advancement

Today we are diving into the questions every small product business is asking in mid November. Am I ready for Black Friday. Is it too late to plan. What should I focus on if I do not have much time. How do I reengage a quiet list. How do I stand out in a crowded inbox. And once the weekend is over, how do I turn those new customers into repeat buyers. This episode is packed with practical, commercial advice to help you stay focused and profitable during the busiest season of the year. I am joined by Sarah Mathias, founder of This Is Growth. I have long admired Sarah's straight talking business advice and I am so excited to bring her to the podcast. Sarah helps product brands become more profitable and more memorable through smart, commercial marketing that brings the whole picture together. She blends brand, email, content, ads and conversion strategy in a way that feels clearer, more strategic and more doable for small product businesses. If you have been feeling behind, overwhelmed or unsure where to put your energy, this episode will help you get focused fast. Timestamps 00:00 Introduction and Black Friday Readiness 01:01 Meet Sarah Mathias: E-commerce Expert 02:29 Current State of Black Friday Preparations 04:19 Effective Last-Minute Strategies 07:12 The Power of Email Marketing 09:33 Consumer Behavior and Email Frequency 17:36 Alternative Black Friday Strategies 19:21 Value-Based Campaigns and Brand Perception 27:29 Big Brands vs. Small Businesses 30:07 The Genius of Brand Recruitment 31:13 Navigating Black Friday Dilemmas 33:26 Effective Email Marketing Strategies 37:39 Post-Black Friday Customer Retention 46:13 Planning and Organizing for Success 51:28 Final Thoughts and Workshop Invitation In this episode we cover What to do if you feel behind What is still possible in mid November and what is not worth your time.   Where to focus when time is short Why email is the fastest way to generate revenue and how to use segmentation to warm up your best buyers.   How to reengage a quiet email list Who to email first, what to send, and why no one is judging you for going quiet.   How often you can email during Black Friday Why most small brands send far too few emails, and why unsubscribes are not the problem people think they are.   What to do if you cannot offer a big discount Alternative strategies that still convert, including bundles, gifts with purchase and value based messaging.   How to write subject lines that stand out Why your subject line needs to be clear, bold and unmissable during Black Friday week.   How to turn new customers into repeat buyers Why Q1 is critical for retention and the simple offers that bring customers back quickly.   Short term planning for December Why gifting, last shipping dates and customer expectations matter more than you think.   What brands who are thriving right now have in common Planning, simple strategy and a trading calendar that keeps everything moving. If you only do one thing this week Email your list. Email outperforms social at every turn in Q4 and most small brands are not emailing nearly enough. Links mentioned Small Business Collaborative Website: https://www.smallbusinesscollaborative.co.uk/ Instagram: https://www.instagram.com/small_business_collaborative/   Sarah Mathias, This Is Growth Instagram: https://www.instagram.com/thisisgrowthecom/ Website: https://www.thisisgrowth.co.uk/ Free Workshop: From One Time to Lifetime If you are listening in real time, Sarah and I are hosting a free workshop together this week.   From One Time to Lifetime: How to turn your seasonal customers into returning customers Date: Thursday 20 November Time: 12 pm UK time Register free: https://smallbusinesscollaborative.myflodesk.com/retention   You will learn: • How to identify your highest value customers • How to bring Q4 customers back quickly in Q1 • The key retention levers that work for small product brands • A simple plan you can follow for the next three months   Come live if you can. It will be a practical, high value session. If you enjoyed this episode Share a screenshot while you listen. If you are packing orders or making products, tag both of us on Instagram so we can cheer you on. Thank you for listening to Let's Talk Shop.

Is your supply chain ready for the holidays? Today, hosts Scott Luton and Karin Bursa break down the biggest challenges shaping global supply networks this season — from tariff uncertainty and inflationary pressures to shifting consumer expectations and the ongoing semiconductor shortage. Welcome to The Buzz, powered by OMP!Scott and Karin are joined by Chris Butler, CEO of National Tree Company, to explore how consumer behavior continues to evolve, including the accelerating move toward online shopping and the rising demand for fast, reliable delivery during peak holiday periods.Together, they discuss:The ripple effects of tariffs and inflation on pricing, availability, and inventory managementHow the semiconductor crisis is reshaping automotive supply chains worldwideThe growing role of artificial intelligence in improving supply chain agility and decision-makingStrategies for maintaining resilience and responsiveness in a volatile marketListen in as we unpack what's driving today's supply chain challenges — and how leaders can stay ahead of the curve this holiday season and beyond.Additional Links & Resources:With That Said: https://bit.ly/WTS-9Nov2025 OMP: https://omp.com/U.S. Bank Freight Payment Index: https://bit.ly/scn-us-bank Manifest 2026: https://bit.ly/ManifestSCNNAM 3Q Survey: https://bit.ly/NAMsurvey3Q OMP eBook: Making AI Work for You: From Explainable to Agentic: https://eu1.hubs.ly/H0pgvWp0National Tree Company:https://shop.nationaltree.com/Chris on LinkedIn: https://www.linkedin.com/in/chrisbutler101/Gartner Survey Shows 49% of Organizations Lack Confidence in Future Manufacturing Strategy: https://gtnr.it/4hUQfQr Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now's NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Inside the Cargo Theft Surge: Insights & Predictions for 2026: https://bit.ly/4oVAsmsWEBINAR- Inside Outdoor Cap's Warehouse: How Voice Picking Elevated Daily Operations: https://bit.ly/49m4D1zWEBINAR- Supply Chain Strength: Strategies that Deliver in any Economy: https://bit.ly/4hqTnTHThis episode is hosted by Scott Luton and Karin Bursa, and...

In this episode, I sit down with Chris Smith, a USA Today bestselling author and sales conversion expert who wrote The Conversion Code.Chris breaks down why 85% of sales happen after the fifth attempt, yet 90% of salespeople quit before that point.He shares the five-minute rule that gives you 21 times better conversion rates and explains why speed matters more than you think.We explore how consumers now control privacy settings and why traditional cold calling is dying fast.Chris reveals how to train AI on your content to generate authentic ideas that actually sound like you.We discuss sales scripts that convert without sounding robotic, handling objections that mask real buying signals, and structuring calls for maximum results.Chris also predicts what will happen in sales by 2030. Don't wanna miss that part.Join us as we break down practical systems to increase your conversion rate and close more deals.

S5E11 ThredUp's Resale Revolution: Holiday Shopping & Gift Giving Trends with Alon RotemThe holidays are here and resale is at the center of this year's shopping story! In this timely episode of The Retail Razor Show, Ricardo Belmar and Casey Golden sit down with Alon Rotem, Chief Strategy Officer at ThredUp, to unpack the company's 2025 Holiday Shopping Report. From surprising insights on resale gift giving to how shoppers are embracing sustainable fashion and circular economy models, this conversation reveals why resale is becoming a mainstream holiday shopping strategy.We also explore ThredUp's evolution from a secondhand marketplace to a Resale as a Service (RaaS) leader, powering branded resale programs for fashion retailers. Alon shares how ThredUp's AI-powered innovations — including image search, natural language search, and personalized curation — are transforming the secondhand shopping experience and driving conversion.If you want to understand how resale, sustainability, and AI are reshaping holiday shopping in 2025, this episode delivers insights every retailer, brand, and shopper needs.Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://bit.ly/RRShowYouTubeAbout our GuestAlon Rotem, Chief Strategy Officer & General Counsel, ThredUpAlon Rotem has served as ThredUp's Chief Strategy Officer and General Counsel since September 2024. Alon has also served as Chief Legal Officer since February 2021 and Secretary since March 2017 and previously served as General Counsel from January 2017 to February 2021. From September 2013 to November 2016, Alon served as the General Counsel of Rocket Lawyer Inc., an online legal technology company. From June 2010 to August 2013, he was an associate at Goodwin Procter LLP, a global law firm. Alon holds a Juris Doctor from the University of California, Berkeley School of Law and a Bachelor of Science in Managerial Economics from the University of California, Davis.ThredUp 2025 Holiday Report - https://newsroom.thredup.com/news/thredup-2025-holiday-reportThredUp Resale-as-a-Service - https://www.raas.thredup.comChapters00:00 Previews 01:13 Show Intro 04:51 Welcome, Alon Rotem - Chief Strategy Officer, ThredUp 08:38 ThredUp's Evolution and Resale as a Service 15:51 Implementing Resale Programs with ThredUp 21:31 Challenges and Successes of Going Public 25:36 AI Innovations in ThredUp's Shopping Experience 33:06 Insights from the Holiday Report 35:25 Consumer Behavior and Secondhand Gifts 36:24 Top Gifting Trends in Resale 39:49 The Role of Data in Resale 41:32 Consumer Funding for Holiday Shopping 47:21 Luxury vs. Mid-Market Resale 51:05 Sustainability and the Future of Fashion 55:11 Future Outlook 59:47 Show CloseMeet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar is an NRF Top Retail Voices for 2025 & a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail, & AGI Thought Leader, a Top 50 Management, Transformation, & Careers Thought Leader, a Top 100 Digital Transformation & Agentic AI Thought Leader, plus a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University's Center for Retail Transformation, and the Retail Cloud Alliance. He was most recently the director partner marketing for retail & consumer goods in the Americas at Microsoft.Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Allianceadvisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

The Bulletproof Dental Podcast Episode 413 TITLE: Is SEO over? SEO vs GEO (age of AI) HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this conversation, Peter Boulden and Craig discuss the rapid evolution of technology, particularly AI, and its implications for the dental industry. They explore the transition from traditional SEO to Generative Engine Optimization (GEO), emphasizing the importance of adapting to new digital marketing strategies. The discussion highlights the significance of Google My Business, patient reviews, and the role of AI in enhancing business operations. They also touch on the challenges of consolidation in the dental field and the necessity for practitioners to embrace change to thrive in a competitive landscape. TAKEAWAYS AI is transforming how businesses operate and market themselves. The shift from SEO to GEO is crucial for future success. Maximizing your Google My Business profile is essential. Patient reviews significantly impact online visibility and reputation. AI can assist in creating tailored marketing strategies. FAQs on websites can enhance user experience and SEO. Understanding the digital footprint is vital for businesses. Consolidation in the dental industry is a growing trend. Adapting to technological changes is necessary for survival. Happiness and fulfillment in business are paramount. CHAPTERS 00:00 Introduction to AI and Its Impact 03:12 The Shift from SEO to GEO 06:03 Understanding Generative Engine Optimization 09:12 Maximizing Google My Business for Success 12:13 The Importance of Reviews and Reputation 14:59 Leveraging AI for Business Growth 17:53 The Future of Marketing in a Meritocracy 20:55 Navigating the Changing Landscape of SEO 24:13 Conclusion and Future Outlook 35:46 The Evolution of AI in Customer Interaction 39:45 The Paradox of Choice in Consumer Behavior 43:24 The Future of AI and Business Integration 51:11 Consolidation and Competitive Advantage in Dentistry 55:05 Finding Options and Happiness in Dentistry REFERENCES Bulletproof Summit Bulletproof Mastermind  

Not only is retail giant Target not committing to the big seasonal hiring it always does, the company is actually laying off nearly 2000 of its corporate staff in its biggest management and job shakeup in years. Target is merely the latest “one-off” big name to announce job cuts. No wonder consumer confidence just took another huge hit and that was from the one survey that has held up the best this year.  Eurodollar University's Money & Macro AnalysisWhat is a Eurodollar University membership? It's where understanding the monetary world isn't a mystery—it's a method. If you're serious about your financial education and want clarity in a world of volatility and massive uncertainty, you're in the right place. Mainstream education has left so many massive gaps on the most foundational concepts, making sense of everything is practically impossible otherwise. With our memberships, we'll fill in everything that you've been missing. https://eurodollar.university/memberships Bloomberg A Wave of US Layoffs Flash Early Warning Sign for Job Markethttps://www.bloomberg.com/news/articles/2025-11-03/the-low-hire-low-fire-us-economy-seems-to-be-overBloomberg Target to Eliminate 1,800 Roles, 8% of Headquarters Teamhttps://www.bloomberg.com/news/articles/2025-10-23/target-to-lay-off-8-of-headquarters-team-cut-1-800-rolesNYT UPS Has Cut 48,000 Workers Since Last Yearhttps://www.nytimes.com/2025/10/28/business/ups-layoffs-48000-workers-this-year.htmlBloomberg A Slump in Cardboard Box Sales Is Stoking Fears of Lackluster Holiday Shoppinghttps://www.bloomberg.com/news/articles/2025-11-03/cardboard-box-sales-slump-signals-weak-holiday-shopping-aheadRCM/TIPP Optimism Index Drops Sharply https://www.realclearmarkets.com/articles/2025/11/04/rcmtipp_optimism_index_drops_sharply_1145051.htmlhttps://eurodollar.universityTwitter: https://twitter.com/JeffSnider_EDU

TakeawaysConsumers are buying more coffee on sale due to rising prices.There's a shift from whole bean to ground coffee to save costs.Tariffs are impacting coffee prices significantly.Coffee consumption remains steady despite economic pressures.Older consumers feel less financially secure than younger ones.Consumers are adapting by brewing coffee at home more often. Part of The Exchange Coffee Podcasting Network TAKE OUR LISTENER SURVEY Visit and Explore Covoya!

Standard economic theory informs how we think about business strategy and the economy and presumes that people are selfish, have well-defined preferences, and consistently make welfare-maximizing choices. In other words, we are rational. But what if that is not the case?Nobel Prize-winning economist Richard Thaler is out with an updated edition of his bestselling 1991 book, "The Winner's Curse: Paradoxes and Anomalies of Economic Life." In the new edition, he and his co-author Alex Imas (both professors at the University of Chicago Booth School of Business) reflect on the last thirty years of behavioral economics and how it makes sense of tensions between our psychological biases and impulses that make us less than fully rational in practice. Using a wealth of empirical evidence, the authors explore the behavioral anomalies that contradict the expectations of standard economic theory and explain a wide range of real-world examples from banking crises to social media addiction.Earlier this month, Thaler joined Bethany and Luigi for a sold-out Capitalisn't recording in front of a live audience in Chicago to walk through the anomalies of human behavior that have endured from biblical times to the age of Big Tech. Thaler reflects on how views and the adoption of behavioral economics have changed over the last thirty years, both within academia and beyond (wonder why you can't put down your phone? Silicon Valley has read Thaler). He also shares how behavioral economics can influence public policy from canceling “junk fees” and dubious subscriptions to deciding which parts of the Affordable Care Act to keep and which are unlikely to produce their desired outcomes. Over conversation, light banter, and audience Q&A, Thaler shares his views on the state of capitalism and reveals how there is no grand unified theory of human behavior that incorporates all its irrationalities—only departures from the standard model. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The AdTechGod pod, host AdTechGod sits down with Dani Mariano, CEO of Razorfish, to discuss leadership, company culture, and the evolution of marketing in the age of AI. Dani shares her career journey from joining Razorfish 11 years ago to now leading the agency, and reflects on how people, mentorship, and learning have shaped her leadership style. The conversation explores the impact of AI on consumers and brands, generational differences between Gen Z and Gen Alpha, and how agencies can maintain authenticity in an increasingly automated world. Takeaways The focus is on engaging Gen Z effectively. Generative AI is revolutionizing personalization in marketing. Clients are increasingly demanding personalized communication. There is a need to explore the limits of personalization. Email marketing is a key area for personalized strategies. Understanding client needs is crucial for effective marketing. The conversation highlights the role of technology in marketing. Personalization can lead to better engagement with audiences. Marketers must balance personalization with practicality. The future of marketing lies in adapting to generational shifts. Chapters 00:08 Introduction to Dani Mariano and Razorfish 01:15 Career Growth and Journey at Razorfish 02:41 Building Relationships and Finding Mentorship 03:30 First 100 Days as CEO and the Importance of Listening 05:25 The Human Element in an AI Driven World 06:07 How Clients Are Adopting AI and Facing New Challenges 07:11 Consumer Behavior and the Rise of AI Tools 08:20 Generational Adoption and the Role of Gen Z and Gen Alpha 10:08 Gen Alpha as Third Generation Digital Natives 12:09 Influencers, DIY Culture, and Blending Digital with Physical 15:44 Maintaining Authenticity and Transparency in the AI Era 18:55 Future Outlook and Innovation at Razorfish 21:52 Women in Leadership and Career Advice 24:34 Closing Thoughts and Farewell Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Savvy Marketing for Small Business, Samantha breaks down the psychology behind why people buy — and how understanding these behaviors can completely transform your marketing results. From emotional connection and social proof to authority, reciprocity, and FOMO, she uncovers the five biggest buying triggers that influence your audience's decisions. You'll walk away with simple, actionable strategies to weave these triggers into your posts, emails, and offers to increase engagement, conversions, and sales.Plus, she invites you to join her final Audience Growth Challenge of 2025 to put these principles into action and grow your audience with confidence before the new year.---------------------------------------------➡️ Grab your spot in the Audience Growth Challenge Coming up (learn how to grow your audience with this rinse-and-repeat system): Click HERE

Video version of this episode is here TakeawaysAgentic AI is set to revolutionize retail by enabling seamless transactions within chat interfaces.The integration of AI in shopping is becoming more prevalent, with major retailers like Etsy and Shopify leading the way.Consumer trust in AI-driven shopping experiences is crucial for widespread adoption.The future of shopping will likely involve personalized agents that cater to individual preferences and needs.AI can enhance the shopping experience by providing tailored recommendations and price comparisons.Drones and advanced delivery systems are emerging as viable options for last-mile logistics.The distinction between GenAI and agentic AI is significant, with the latter capable of executing actions based on user input.Retailers may need to adapt their strategies as AI changes consumer behavior and expectations.The upcoming holiday season is expected to see a surge in agentic shopping as consumers seek value and convenience.Trust and security will be paramount as consumers share personal information with AI shopping agents. Chapters00:00 The Rise of Agentic AI in Commerce03:39 Consumer Behavior and AI Shopping Dynamics05:43 Retailer Integration and Market Competition08:21 Logistics and Delivery Innovations11:05 Understanding Agentic AI vs. GenAI13:27 Personal Shopping Agents and Future Trends16:00 The Role of IoT in Shopping18:11 Dynamic Pricing and Consumer Trust20:54 The Future of Shopping and Consumer Experience

Have you ever walked into a store and wondered "how is this store out of of the product that I need?" In this episode of Workforce 4.0, host Ann Wyatt speaks with Jaimie Horstman, Director of Demand and Forecasting at Procter & Gamble. They discuss the critical role of data in supply chain management, consumer behavior during crises, and the importance of predictive insights. Jaimie shares her insights on how to leverage data for better decision-making and offers practical tips for smaller manufacturers to manage their data effectively. The conversation also touches on the passion for problem-solving in supply chain roles and concludes with career advice for aspiring professionals in the field. If you've ever wondered how one of the largest global consumer brands is leveraging data to keep the supply chain strong, regardless of what else is going on in the world, this episode is a must listen!In This Episode:-00:00: Workforce 4.0 Intro-00:30: Welcoming Jaimie Horstman-04:42: The Role of Data in Supply Chain Management-09:14: Consumer Behavior and Supply Chain Dynamics-13:25: Building Trust in Data for Smaller Manufacturers-18:03: Maintaining Customer Experience in a Data-Driven World-22:34: Career Insights and Advice for Aspiring Supply Chain Professionals-23:43: Workforce 4.0 OutroMore About Jaimie Horstman:Jaimie McIntyre Horstman currently serves as the Director of Demand Forecasting at Procter & Gamble. Jaimie has a bachelor's degree in Chemistry and Chemical Engineering from Case Western Reserve University in Cleveland, OH. She began her career in engineering and manufacturing at P&G but found and followed her passion over the last 24 years leading transformations and solving problems in the end-to-end supply chain. Her experience spans supply planning, customer service/logistics, transportation, S&OP leadership, global supply network design, internal and external cross functional collaboration, demand planning and short/long range capacity planning. She has been a strong advocate for women in supply chain, leading the NA Supply Network Operations Women's Affinity group at P&G for 5 years and most recently being featured on the “She Supply Chains” Podcast.

In this episode of Growth Think Tank, George Simons, CEO of Solo ranked No. 3347 on the 2024 Inc. 5000 and No. 840 in 2023. He shares how servant leadership drives growth and innovation. Solo has helped more than 300,000 people manage nearly $2 billion in debt, and George explains how empowering teams, hiring with intention, and embracing idea meritocracy have fueled that success. We also explore the realities of co-founding a startup, balancing complementary leadership styles, and cultivating a culture of open feedback. Tune in to discover how building an exceptional team and strong culture enables sustainable scaling in today's competitive fintech landscape.  Chapters 1:44 Building an Amazing Team 3:28 Insights on Debt and Consumer Behavior 6:21 Core Principles of Leadership 8:25 Importance of Mission in Leadership 9:35 Hiring for Cultural Fit 10:43 The Role of Co-Founders 12:34 Navigating Co-Founder Relationships 15:27 Leadership Style and Growth 18:07 Lessons on Delegation 21:27 The Essentials of Team Building 22:32 Conclusion and Key Takeaways Servant Leadership in Action In this episode of Growth Think Tank, I sit down with George Simons, CEO of Solo, a leading debt resolution platform that has helped over 300,000 people manage nearly $2 billion in debt. George shares his servant leadership philosophy, centered on empowering his team to reach their full potential. He discusses the importance of removing barriers, supporting growth, and creating an environment where every team member can thrive. This leadership mindset has become a driving force behind Solo's mission to help consumers regain financial stability. Building an Exceptional Team and Culture George emphasizes that a strong team and culture are essential to any company's success. He dives into his approach to hiring exceptional talent, those who align with Solo's mission and values, and how that alignment fuels innovation and impact. Our discussion explores the deeper elements of mission-driven leadership, from creating clarity around purpose to nurturing a culture that attracts like-minded, high-performing individuals. George illustrates how intentional hiring, cultural fit, and shared vision are the cornerstones of Solo's sustained growth. Leadership Principles That Drive Growth Throughout the conversation, George opens up about the core leadership principles that shape Solo's operations: idea meritocracy, continuous improvement, and empowered delegation. He explains how these values are not theoretical; they're embedded in the company's daily decision-making and communication. George also reflects on his personal evolution as a leader, learning when to step back, delegate effectively, and trust his team to take ownership. His transparency about growth and self-awareness provides valuable lessons for any entrepreneur or executive seeking to scale effectively. Co-Founding Dynamics and Sustainable Scaling We also explore the complexities of co-founding a startup and how complementary skills between founders are vital to success. George shares candid insights into managing evolving partnerships, balancing priorities, and navigating the challenges that naturally emerge in fast-paced entrepreneurial settings. He highlights the power of open feedback and honest dialogue, especially in high-growth environments. As the conversation concludes, George reinforces that building an exceptional team, often by hiring individuals with entrepreneurial experience is the key to scaling sustainably in the competitive fintech landscape.

In this forward-looking episode of Rethink Real Estate, host Ben Brady, CEO of Harcourts Auctions, sits down once again with Tony Self, Broker Associate at Harcourts Hunter Mason Realty, to unpack one of the most disruptive moments in modern real estate. From the proposed Compass–Anywhere merger to Zillow's partnership with OpenAI, Ben and Tony dive into how consolidation, regulation, and artificial intelligence are rewriting the industry's playbook.They examine the potential consequences if Compass gains control of nearly two-thirds of U.S. real estate transactions, the growing backlash from agents and franchise brands, and what this could mean for competition and consumer choice. Tony brings his insider's perspective from years in corporate real estate and tech, offering rare insight into how brokers, teams, and independent offices should prepare for what's next.The conversation then pivots to AI's rapid evolution — from OpenAI's partnership with Zillow to Sora's video generation and the new wave of real estate-focused agents and automations. Tony shares how he's integrating AI into his business today, where he draws the ethical line on visual manipulation, and whether we're heading toward a full-blown AI bubble reminiscent of the early 2000s tech crash.If you're a real estate professional trying to make sense of the Compass–Zillow rivalry, OpenAI's expanding footprint, or the future of automation in real estate, this episode connects every dot.Timestamps & Key Topics:[00:00:00] – The Compass–Anywhere Merger: Monopoly or Market Shift?[00:02:10] – What the DOJ and Regulators Might Do Next[00:04:30] – Century 21's $2.6 Billion Problem and the Debt Factor[00:07:00] – Compass vs. Zillow: The Data War Nobody Wins[00:10:00] – Zillow's OpenAI Partnership Explained[00:13:00] – How AI Could Redefine Home Search and Consumer Behavior[00:16:00] – What Agents Should Know About Licensing and AI Tools[00:18:30] – The Risk of Misrepresentation in AI Marketing[00:20:30] – Are We in an AI Bubble? Tony's Tech Market Perspective[00:24:30] – When AI Becomes Native: The Next Real Estate Revolution

Send us a textDelta just posted blockbuster earnings, and it's not because more people are flying. Jenny Rae and Namaan unpack how Delta's $8B profit engine runs on premium seats, credit card partnerships, and a bet on wealthy travellers.They dive into what makes Delta's “premium economy” the most profitable cabin in the sky, why Buffett once got airlines wrong, and how rivals like United and Southwest are scrambling to catch up.Links mentioned in the episode:Fortune magazine articleDelta's latest 10-KEmail podcast@managementconsulted.com with your favorite margarita!Timestamps00:00 Delta Airlines: A Financial Overview03:31 Buffett's Airline Insights and Market Dynamics06:25 Premium Seats vs. Main Cabin: A Revenue Shift09:16 The Profitability of Premium Economy12:27 Delta's Financial Performance and Market Positioning16:34 Consumer Behavior and Airline Choices19:36 The Role of Technology in Airline Experience22:25 The Future of Airline Pricing and Customer SegmentationListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

In this episode, Pat and Tevo discuss the current state of the bar industry in Hoboken, exploring shifts in consumer behavior, the importance of signature dishes, and the challenges of cost management. They delve into innovative happy hour strategies, the impact of regulations on promotions, and the evolving drinking culture. Engaging with the audience for feedback and ideas is emphasized as a key component for bar owners to adapt and thrive in the changing landscape.Chapters00:00 Introduction to the Bar Industry Landscape02:25 Shifts in Consumer Behavior and Spending04:40 The Importance of Signature Menu Items07:41 Pricing Strategies and Customer Expectations10:13 Navigating Legal Restrictions in Promotions12:55 Engaging Customers Through Unique Offers15:55 Understanding Pricing Dynamics in the Bar Business18:36 Creating an Elevated Bar Experience21:36 Feedback and Future Directions for Bars30:20 Understanding the Waiting Room Experience36:20 The Changing Demographics of Hoboken41:25 Adapting to Health Consciousness in Dining44:30 Engaging with the Community for Better Experiences51:23 The Social Aspect of Drinking55:06 Navigating Alcohol Regulations in the Industry

Retail is experiencing seismic shifts, and businesses that don't adapt risk becoming irrelevant overnight. In this compelling episode of Talk Commerce, recorded live from Shop Talk Fall in Chicago, host Isaac Morey sits down with Pano Anthos, founding member of XRC Ventures, to explore how agentic AI is reshaping consumer behavior and business operations. Their conversation reveals why traditional e-commerce strategies won't survive the next wave of technological disruption.About Pano AnthosPano serves as a founding member of XRC Ventures, an investment firm operating at the intersection of consumer behavior and technology. His expertise spans venture capital, retail innovation, and emerging technology trends that impact how businesses connect with customers. Pano's investment philosophy centers on understanding consumer adoption patterns to predict corporate technology trends. He's particularly focused on agentic AI applications across supply chain management, customer support, and e-commerce optimization. His insights come from years of observing how consumers embrace new technologies before enterprises catch up. Throughout his career, Pano has maintained that studying consumer behavior provides the clearest roadmap for understanding where business technology is headed next.Episode SummaryPano explains why XRC Ventures focuses on consumer behavior as a predictor of technological advancement. "Consumers are responsible for two trillion in spend and a massive portion of our GDP," he explains. "They tend to be relatively much faster early adopters of technology than corporations." This philosophy drives their investment strategy and provides unique insights into market direction.When discussing agentic AI, Pano breaks down the concept into four essential components: autonomous planning, adaptive reasoning, tool integration, and goal orientation. "AI to figure out the rules. You have to really lay out the rules first," he emphasizes. "That's the misconception of autonomous AI is that it will make decisions within boundaries. But you have to set those boundaries or you get nothing."The conversation takes a practical turn as Pano shares examples of agentic AI in action. He describes an investment opportunity involving supply chain automation where AI intercepts and processes manufacturer communications. "There's a very set of manual tasks today," he explains. "This team out of Israel has figured out how to automate using an LLM to basically take all those messages they're going back and forth and make decisions based on the rules that have been set by the organization."For small e-commerce businesses, Pano delivers stark advice about the changing landscape. "Your website is toast," he warns. "Unless you are a fashion-oriented product where discovery is important and inspiration is important and it's truly discretionary, the chat engines are going to take over." He demonstrates this point using Perplexity Shopping, showing how consumers can research, compare, and purchase products without ever visiting a brand's website.The discussion reveals how AI-powered shopping platforms threaten traditional cross-selling strategies. "You are, you know, for that transaction, yes. To build some brand awareness, maybe. Cross-sell, absolutely not," Pano states. This fundamental shift forces businesses to reconsider their entire customer acquisition and retention strategies.Pano's advice for content teams reflects the urgency of this transition: "Start using the engines and asking all the questions that any consumer and they give you all the questions that consumers can ask and go figure out whether you're in the top three or top one or top two." He stresses the importance of understanding where brands rank in AI responses and working backward to improve visibility in source content.The conversation concludes with predictions about Google's future. "The judges in the trial that just came out last week or two weeks ago, it's pretty obvious that the judge knows that what we all know is Google search in the traditional SEO, SEM world, it's over," Pano observes. He compares Google's potential fate to previous tech giants, noting how quickly market leaders can become irrelevant when disrupted by superior technology.Key Takeaways• Consumer adoption drives innovation: Consumers spend two trillion dollars annually and adopt technology faster than corporations, making them the ultimate predictor of future trends• Process documentation is crucial: Successful AI implementation requires clearly defined rules and boundaries before automation can begin• Reddit has become the new SEO: Chat engines prioritize Reddit content over traditional website reviews, fundamentally changing how brands build credibility• Website traffic will decline dramatically: Hard goods businesses face inevitable traffic drops as consumers turn to AI-powered shopping experiences• Transparency is the new currency: AI engines expose product quality issues that brands previously could hide through marketing• Google's dominance faces serious threats: Traditional search is being replaced by conversational AI interfaces that provide instant, comprehensive answersFinal ThoughtsThe retail revolution isn't coming—it's already here, reshaping how consumers discover, evaluate, and purchase products. Pano Anthos delivers a clear message: businesses must abandon traditional web-centric strategies and embrace AI-powered commerce platforms or risk obsolescence. The winners won't be those with the prettiest websites but those who understand how to position themselves effectively within AI-driven discovery systems. As we navigate this transformation, one question remains: will your business become an agent of change or merely another victim of technological disruption?Connect with XRC Ventures:https://xrcventures.comhttps://www.linkedin.com/company/xrcventureshttps://www.instagram.com/xrcventuresFollow Talk Commerce on your favorite platform:YouTube: https://www.youtube.com/@talkcommerceBluesky: https://bsky.app/profile/talkcommerce.bsky.socialApple Podcasts: https://podcasts.apple.com/us/podcast/talk-commerce/id1561204656Spotify: https://open.spotify.com/show/7Alx6N7ERrPEXIBb41FZ1nTwitter: @talkingcommerceLinkedIn: https://www.linkedin.com/company/talk-commerceFacebook: https://www.facebook.com/talkingcommerceWebsite: https://talk-commerce.com/

The shift from being a "channel" to the leading "Marketplace", this is the future and Jordan shared his expertise, a must listen especially with Shopify's Chatgpt announcements this week. Jordan Brannon from Coalition Technologies discusses the evolving landscape of AI marketing, particularly the integration of AI and the importance of marketplaces and zero party data. He emphasizes the value of quizzes and surveys in capturing customer insights, which can enhance marketing strategies and improve customer experiences. The discussion also covers the challenges of cart abandonment and the future of marketplaces as they adapt to AI-driven consumer behavior.Takeaways:-AI is transforming digital marketing into a marketplace.-Quizzes and surveys provide valuable customer insights.-Zero party data is essential for personalized marketing.-Understanding customer feedback can enhance user experience.-Cart abandonment is often due to poor checkout processes.-AI can optimize marketing strategies effectively.-The future of e-commerce will focus on loyalty and relationships.-Shopify's integration with AI is a game changer.-Consumer behavior insights drive marketing success.-Effective marketing requires understanding and adapting to AI trends.Chapters00:56 The Value of Quizzes and Surveys08:37 Leveraging Zero Party Data for Marketing10:20 Unlocking Marketing Insights Through Data11:02 The Power of Quizzes and Surveys12:03 Leveraging AI for Content Creation13:38 Zero-Party Data and AI Strategies15:24 Optimizing Marketing Campaigns17:04 Building Effective Surveys19:08 Consumer Behavior and AI Insights21:32 Understanding Cart Abandonment24:08 Shopify's Role in E-commerce25:29 The Future of Marketplaces and AI29:37 Free Analytics Dashboard Offer

Navigating Market Dynamics with Seth Golden: Insights on Fed Policy, Economy, and Investment OpportunitiesJoin Sean Emory, Founder and Chief Investment Officer of Avory & Company, as he hosts Seth Golden, market strategist and founder of Finom Group, in this episode of Avory's Around the Desk podcast. They delve into the Fed's recent rate cut, its impact on the economy, and discuss key investment opportunities and risks in the current market landscape. 00:00 Introduction and Guest Welcome00:52 Catching Up in Orlando02:45 Discussion on the Federal Reserve's Recent Rate Cut06:54 Real-Time Indicators and Inflation14:42 Labor Market and Economic Outlook21:33 Consumer Behavior and Spending29:38 Impact of Tariffs on Inflation35:57 Investment Opportunities Ahead36:50 Analyzing Costco's Resilience and Investment Potential38:49 Kava and Chipotle: Comparing Growth and Investment Strategies42:07 Financials and Healthcare: Future Prospects and Current Trends46:06 Real Estate Market Insights and Regional Growth48:32 Bubble Concerns and Market Comparisons: 2000 vs. Today54:54 Parabolic Stocks: Risks and Opportunities01:03:51 AI Investment and Market Risks01:09:58 Small and Mid-Cap Stocks: Potential Catalysts and Future Outlook01:11:00 Conclusion and Final Thoughts—Hosted by:Sean Emory, Founder & Chief Investment Officer, Avory & Co.https://www.avory.xyzGuest:Seth GoldenFollow Avory & Co or Sean Emory

What makes consumers truly love a brand? In this episode, Allison McClamroch, Head of Brand US at Zeno Group, shares insights from Zeno's latest research on brand love and loyalty. Discover how generational values, social media influence, and cultural relevance shape brand relationships—and what brands must do to earn and keep loyalty in today's competitive landscape. A must-listen for marketers, brand strategists, and communicators.

We talk a lot about how "content performs on a human level," but what does that really look like from a consumer behavior standpoint? In this episode, after a Fall-themed this-or-that, we're sharing 2 real-life examples that show organic trust-building in action. We can't wait to hear what stands out to you in this episode!//

The oil business is heading for a big bust, putting Texas in the crosshairs. While that's obviously not good for the economy as a whole, energy does tend to be a leading indicators and when the jobs starting being lost in the space in a big way it's a big red flag. Consumers know it, given what was also just reported from them, too. Eurodollar University's conversations w/Steve Van Metre---------------------------------------------------------------------------In a world where markets swing on every headline, focus matters. That's why Eurodollar University offers One Big Weekly Theme — a disciplined, thematic analysis you can count on.If you don't have the time to go all the way to the depth of Eurodollar University's comprehensive Deep Dive Analysis and want the next best thing, One Big Weekly Theme is for you. https://eurodollaruniversity.substack.com/---------------------------------------------------------------------------https://www.eurodollar.universityTwitter: https://twitter.com/JeffSnider_EDU

Bret Taylor is the CEO of Sierra and Chairman of the Board of OpenAI. He previously served as co-CEO of Salesforce. I sat down with Bret to explore how the AI revolution compares to previous platform shifts and what it means for both startups and incumbents navigating this transition. (00:00) Introduction and Recent Milestone (00:38) AI Market and Historical Comparisons (02:30) Competitive Landscape and Business Models (06:02) Outcome-Based Pricing and Value Creation (13:52) Technological Shifts and Business Transitions (26:32) Adoption Challenges and Forward Deployed Engineering (37:21) Early Investment in Snowflake and Cloud Strategy (38:02) Enterprise Software Market Dynamics (38:38) AI Agents and Implementation Costs (41:06) Democratization of Software Development (43:35) The Future of Software Companies and AI Agents (49:36) Consumer Behavior and AI Agents (58:56) The Role of AI in Customer Experience (01:01:25) Career Advice in the Age of AI Executive Producer: Rashad Assir Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Pablo Garces and Katherine Black talk Kroger (KR) earnings and consumer health after its CEO gave comments about shopper pullback. Pablo notes “more frequent, smaller baskets” as economic pressures persist, and he thinks Kroger must use its differentiators to gain market share. Katherine thinks they have an advantage because they are less impacted by tariffs by having a bigger grocery section than competitors, but they need to be very careful around pricing.======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

Kevin Davitt from Nasdaq discusses “responsive single names” pushing indices higher across the board, such as the Alphabet (GOOGL) lawsuit story and Broadcom (AVGO) earnings. He discusses the positive sentiment this year around technology vs negative sentiment around healthcare and how that affects market conditions. Kevin also discusses how equity ownership has broadened in the U.S. over the last few years, and how having a stake in the stock market changes consumer behavior. He gives some trends to watch in the options market.======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

Send us a textGaming isn't just entertainment anymore—it's the new frontier of consumer engagement. With more than three billion players worldwide and brands from Peloton to Burberry using game mechanics to build loyalty, gaming has become a mainstream business strategy.In this episode of FUTUREPROOF., Bastian Bergmann, co-founder and COO of Solsten, explains why every company—not just game studios—needs to think like a game designer. He draws from his new book Press Play and his work with Solsten, which helps brands understand audiences on a psychological level to create immersive, resonant experiences.What You'll Learn in This Episode:

Dave pitches 3 ecommerce trend predictions that he thinks is going to happen within the next 3 years, why he thinks its going to happen, and the opportunity that lies ahead for you.  Get mystery shopped for your brand and 2 competitors of your choice FOR FREE! Stord will provide a detailed report that outlines the specific areas you are out performing your competitors and where your competitors are outperforming you. Learn how your consumers truly experience your brand today! There are some massive opportunities in e-commerce within the next few years.  Amazon has been investing a lot into a specific category, which means that customers will be getting a lot of targeted ads for this category within and outside of Amazon. This is just one of the predictions we have in store for you today.  Another prediction that we think is going to see massive popularity on Amazon is based on its popularity in Asia. While not as prevalent in the North American markets, this certain strategy has been seeing massive numbers in customer acquisition and average order value specifically.  Here's some timestamps down below to get into the predictions!  Timestamps 00:00 - E-Commerce Predictions for the Next Three Years 01:57 - How This Strategy Saw Massive Success in E-Commerce 07:29 - The Gambling Trend 11:49 - The Next Big Category in Amazon As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested. Don't forget to leave us a review on iTunes if you enjoy our content. Thanks for listening! Until next time, happy selling!

Terracycle is proving that almost anything can be recycled, from cigarette butts to ocean plastics, transforming how the world thinks about waste. In this episode of How to Protect the Ocean, Andrew Lewin speaks with Tom Szaky, the founder and CEO of TerraCycle, to explore how his company is creating global recycling programs that redefine sustainability and consumer responsibility. TerraCycle has become a leader in connecting corporations and individuals to solutions that keep waste out of landfills and oceans. This conversation dives into the economics of recycling, why certain materials are left behind, how microplastics can be repurposed, and what it takes to shift both corporate and consumer behavior. By the end, you'll see why recycling is not just about sorting bins but about reimagining the value of our waste. Terracycle Website: https://www.terracycle.com/ Join the Undertow: https://www.speakupforblue.com/jointheundertow Connect with Speak Up For Blue Website: https://bit.ly/3fOF3Wf Instagram: https://bit.ly/3rIaJSG TikTok: https://www.tiktok.com/@speakupforblue Twitter: https://bit.ly/3rHZxpc YouTube: www.speakupforblue.com/youtube  

In this episode, Welf Weiger, Associate Professor of Digital Marketing and Chair of the Marketing Department at Alfaisal University, joins us to discuss research he and his colleagues conducted on social media marketing and customer engagement. Together, their work uncovers surprising findings about how brand advocacy and criticism influence not just public perception, but also the purchasing behavior of the advocate or critic themselves.

In this episode of The Brainy Business podcast, Melina Palmer explores the fascinating psychology behind nostalgia and traditions, uncovering why our brains are wired to cherish these experiences. This episode revisits the powerful emotional connections that nostalgia can create, influencing decision-making, brand loyalty, and innovation. Melina delves into the origins of nostalgia, revealing its roots in human experience and the benefits it brings, such as increased self-esteem and social belonging. She discusses how nostalgia can be harnessed in marketing strategies to foster deeper emotional connections with customers, especially during significant life transitions. Listeners will learn how to evaluate their own traditions and consider whether they serve their business goals or need a refresh. The episode also highlights the importance of sensory experiences in triggering nostalgia and how brands can effectively integrate these elements into their marketing efforts. Melina shares anecdotes and insights into how traditions shape our lives and influence our purchasing behaviors, encouraging listeners to reflect on their own experiences and the traditions that matter most to them. In this episode: Understand the psychological significance of nostalgia and how it impacts decision-making. Explore the origins of nostalgia and its benefits for emotional well-being. Learn how to leverage nostalgia in your marketing strategies to enhance customer connections. Discover the role of sensory experiences in triggering nostalgic memories. Reflect on your own traditions and evaluate their relevance in your business today. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/528. Looking to explore applications of behavioral economics further?  Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites.  Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram

I'm excited to share something I've negotiated for you guys: you can now get a Glint Card for FREE (normally $10) just by registering with my code ‘SNIDER' or filling out the form on the page I've linked below.All the details and more about Glint are at https://partner.glintpay.com/eurodollar/.Target suffered another quarterly drop in sales. And the reason why was given by the CEO of Home Depot commenting on his own company's struggles. Laying down some truth, for once, these big retailers are adding more color and confirmation to why the market keeps betting more forcefully for the September Fed 50. Eurodollar University's Money & Macro Analysishttps://www.eurodollar.universityTwitter: https://twitter.com/JeffSnider_EDUThis video was sponsored by Glint. Graphic representations of value are for illustrative purposes only. The Glint Debit card is issued by Sutton Bank, Member FDIC. The sale, purchase and storage of precious metals are offered by Glint, and not Sutton Bank. Your investment in precious metals through Glint is:-Not insured by the FDIC.-Not a deposit or other obligation of, or guaranteed by, Sutton Bank.-Subject to investment risks, including the possible risk of loss of the principal amount invested.All investments involve risk, including possible loss of principal. The value of precious metals is affected by many economic factors, including but not limited to the current market price, demand, perceived scarcity, and quality of the precious metal.  Precious metals can increase or decrease in value. Past performance is not a guarantee of future results. As such, investing in precious metals may not be suitable for everyone.Glint Pay Inc. is a U.S. based authorized Card Program Manager, not a bank. Banking services are provided by our partner Sutton Bank, Member FDIC. Glint Pay Inc. employs effective Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and fraud prevention systems and controls to mitigate and combat risks.

Summary: There are a lot of different brands fighting for market share in the "polished" segment of the restaurant industry. To stand out, you need to offer great food, at great value, in a great atmosphere. But above all, you need to make sure you have the right people at your side.And if anyone knows the value of people, it's Steve Kislow, the CEO of Firebirds wood-fired Grills. Since joining the Firebirds team in 2003, Steve has helped open dozens of locations, as the brand has grown from three restaurants in two states to 60 plus locations in 22 states.Steve joins us to talk about Firebirds' approach to innovation, their commitment to customer experience, and their plans to expand their reach even further in the coming years. He also discusses the emphasis Firebirds places on always hiring the best.Highlights:Path from chef to CEO (2:23)Firebirds' niche (4:27)How Covid Changed Things (6:44)Menu Innovation (8:17)AUVs (11:18)Price Adjustments (12:37)Growth Strategy (13:41)Changes to 'The Box' (15:48)Growing While Preserving Quality (16:58)Changes in Consumer Behavior (19:10)Approach to Technology (21:41)Evolution of the Corporate Culture (22:49)10 Year Outlook (24:09)Favorite Dishes (25:34)Links:Steve's LinkedInFirebirds LinkedInFirebirds WebsiteICR LinkedInICR TwitterICR WebsiteFeedback:If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, joe@lowerstreet.co.