Healthcare Transformers

In this episode of Healthcare Changemakers, we speak with Emily Fry, Vice President of Innovation Operations at Geisinger. Join host Paul Schrimpf as we discuss with Emily how ease and innovation intersect at Geisinger, and her biggest lessons learned in driving change in healthcare.See omnystudio.com/listener for privacy information.

Join host Paul Schrimpf in his conversation with Mary Lantin, General Manager at Availity. Mary is responsible for leading strategy, operations, management, and development of Availity's clinical data offerings. In this episode, we discuss the many chapters of Mary's career and the mindsets she brings to her role today.  See omnystudio.com/listener for privacy information.

On this episode of Healthcare Changemakers, we are joined by Ben Andrew, VP of Strategy at Intuitive, a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. Tune in as Ben shares his thoughts on how to define transformation, why so many transformations fail, and some of the biggest lessons he's learned in his career.See omnystudio.com/listener for privacy information.

Aaron Patzer is Founder and CEO of Vital, a modern emergency department software for patients and providers that uses artificial intelligence to significantly reduce wait times, identify high-risk patients, and predict admits hours before they occur. If his name sounds familiar, it's because he's the founder of Mint.com, and was instrumental in making nearly all of Intuit's products hyper-intuitive in the heavily regulated environment of financial services.See omnystudio.com/listener for privacy information.

Fred Turner is the Chief Executive Officer of Curative, a healthcare start-up that made a splash scaling COVID-19 testing and vaccinations during the pandemic. In this episode, join Fred and host Jeff Gourdji as they discuss Curative's journey and some of the biggest issues in healthcare that “Curative 2.0” aims to address. See omnystudio.com/listener for privacy information.

In this episode of Healthcare Changemakers, our guest is Jodi Rosen, VP of Innovation and Digital Strategy at City of Hope. Join Jodi and host Jeff Gourdji as they discuss the foundations of City of Hope, and how innovation and human-centered design are practiced at the organization today.See omnystudio.com/listener for privacy information.

In this episode, we speak with David Grandy, FACHE, CMPE, who leads Kaiser Permanente's Delivery System Design and Innovation practice. Join David and host Jeff Gourdji as they discuss the benefits – and complexities – of expanding an integrated model of care, growing care outside the four walls of the hospital, and…roller coasters!See omnystudio.com/listener for privacy information.

Darrell Johnson is Chief Strategy and Marketing Officer at RLDatix, a healthcare technology company on a mission to help organizations deliver safer care. In this episode, join Darrell and host Jeff Gourdji as they discuss Darrell's history as a self-proclaimed data geek, the process of reproduceable change in a highly change-resistant space, and some exciting developments Darrell is most looking forward to in the industry.See omnystudio.com/listener for privacy information.

Austin Chiang, MD, is Chief Medical Officer for Medtronic Gastrointestinal, an assistant professor at an academic medical center in Philadelphia, and a social media trailblazer. Social media can add a human touch and reduce the distance between providers and patients – like how Dr. Chiang's TikTok videos educate patients about procedures and lead them to take control of their health. Join Austin and host Lindsey Mosby as they discuss his advice for the next wave of healthcare practitioners, what he's seeing in medtech innovation, and how we can bridge the gap between academia and the medical industry. See omnystudio.com/listener for privacy information.

Dr. Prakash Patel, CEO of MaxHealth, has made big leaps in his career, from orthopedic surgery residency to the business side, and from a large, well-established organization to an entrepreneurial leadership role. Along the way, he has pushed through burnout and stayed the course while keeping in pursuit of improving access to care. Join Prakash as he shares what needs to change for transformation to happen and how MaxHealth is taking value-based care to the next level. See omnystudio.com/listener for privacy information.

Alyssa Jaffee, Partner at 7wire Ventures, sees that digital health is here to stay. Healthcare is resilient and tends to be less affected by broader market dynamics. Learn how 7wire Ventures helps its portfolio companies bridge the gap between health and care, and how they approach consumers that are increasingly connected and engaged.See omnystudio.com/listener for privacy information.

Jim Rogers, Chief Business Development Officer and Interim Chief Strategy Officer for Mayo Clinic, shares highlights from the first three years of the Mayo Clinic Platform. The pipeline of physical, location-based care is ultimately not scalable for an organization that leads the world in innovation. Learn how running a platform business is different than running a medical center, and how it helps Mayo Clinic achieve its mission of inspiring hope and promoting health through integrated clinical practice, education and research. See omnystudio.com/listener for privacy information.

Dr. Faisel Syed, National Director of Primary Care for ChenMed, feels empowered to help some of the most vulnerable patients thanks to ChenMed's full-risk model for seniors. Most people in emergency rooms are stable; they just don't have access to primary care. Learn how ChenMed's approach — which they call transformative care — not only improves the health of patients with multiple chronic conditions, but also fights financial waste in the system. See omnystudio.com/listener for privacy information.

Paul, Jeff, Lindsey, Priya, and senior editor Anna Kuno look back at 2022 and look ahead at what's next, including a new name for the podcast. The hosts reflect on topics that have stood out, lessons they have learned, and things that have surprised them, as well as why the show is now called Healthcare Changemakers.See omnystudio.com/listener for privacy information.

Dr. Thomas Cornwell, National Medical Director of Village Medical at Home, has made more than 34,000 house calls. That's astounding considering that home-based visits haven't traditionally been considered to be a profitable service line. Nothing has been shown to reduce hospitalizations on the sickest patients in society as much as home-based primary care, but the economics haven't added up until players like Village Medical have found a place for it in their value-based care models. Take a detailed look at the economic engine behind “doing the right thing” and how aligning incentives has transformed the state of home-based care.See omnystudio.com/listener for privacy information.

Dan Liljenquist, Senior Vice President and Chief Strategy Officer for Intermountain Healthcare, discusses physician shortages, the economics of drug development and distribution, and his career path with and before Intermountain Healthcare. Value-based care isn't a destination; it's an evolution. Learn where Dan sees that evolution going next and how it has led to the creation of the nonprofit generic drug manufacturing company Civica Rx.See omnystudio.com/listener for privacy information.

A. J. Loiacono, CEO of Capital Rx, believes in unlocking the power of the pharmacist in the healthcare value equation. If we can stop fighting over drug pricing and just let buyers and sellers freely communicate, it would free up pharmacists to be more innovative. Learn how Capital Rx is challenging the traditional PBM (pharmacy benefit manager) space and transform drug pricing once and for all. See omnystudio.com/listener for privacy information.

Jamey Edwards, Chief Platform Officer at StartUp Health, sees transformation through the eyes of hundreds of entrepreneurs that he supports. Their collective efforts are making progress in key areas such as improving access, reducing bias, and addressing health equity. Learn how StartUp Health's portfolio companies are gaining traction and overcoming blockers of innovation that have limited the industry's progress until now. See omnystudio.com/listener for privacy information.

Ed Marx, CEO of Divurgent, shares how to make the transition from legacy IT leadership to what he refers to as the “postmodern CIO.” Some people in organizations pursue growth and disruption, while others are comfortable doing the same job day in and day out. Learn how remarkable leaders provide opportunities for both types of works to move up — not just in IT and digital roles, but across their organizations. See omnystudio.com/listener for privacy information.

Geoffrey Roche, the SVP of National Health Care Practice & Workforce Partnerships at Core Education, shares how to address transformation in risk-averse cultures. There's a belief that you have to be a large, integrated delivery system to undergo true transformation, but Geoffrey has seen it at all sizes of organizations when they stay focused on the patient. Learn the importance of creating a sense of belonging, becoming an anchor institution in your community, and testing transformational ideas with those who will be impacted by it.See omnystudio.com/listener for privacy information.

Snezana Mahon, Chief Operating Officer at Transcarent, shares how transparency, care, and empowerment are vital components of a transformation. An empowered healthcare consumer understands the choices that they need to make and has the right information at their fingertips to make those choices. Learn how Transcarent is focusing on the longitudinal experience of care in oncology, behavioral health, and more.See omnystudio.com/listener for privacy information.

Dr. Shoshana Ungerleider, founder and president of End Well, shares how the practice of medicine is changing to better serve end-of-life needs. Without the proper training and education, it can be challenging for healthcare professionals to know where palliative care fits in their patients' treatment. Learn how End Well is working to transform the dialogue about end-of-life care and honor the needs of patients and their loves ones.See omnystudio.com/listener for privacy information.

Tony Ambrozie, Senior Vice President and Chief Digital and Information Officer at Baptist Health South Florida, shares how he represents consumers' digital needs in their personal health journeys. Clinicians are heroes for the most important part of a patient's journey – providing their care – but it isn't the only part of the journey. Learn how Tony employs lessons he learned from his time at The Walt Disney Company, why communications preference are considered table stakes, and how empathy for the operations team goes a long way.See omnystudio.com/listener for privacy information.

Dr. Joneigh Khaldun, Vice President and Chief Health Equity Officer at CVS Health, shares the impact when organizations move beyond buzzwords and embark on a health equity transformation. Disparities aren't inevitable, and there's no gene that says that you should have a lower quality of life because of the color of your skin. Learn how to recognize the existence of implicit bias, collect data at scale, and use that data to address disparities in care.  See omnystudio.com/listener for privacy information.

Dr. Alistair Erskine, Chief Digital Health Officer at Mass General Brigham, breaks down what’s coming next as major medical institutions embrace the next phase of their digital transformation. While data is currency in managing patient care, it hasn’t been fully unlocked at scale yet. Learn how Mass General Brigham is aligning key digital components of their business model, operations, clinical workforce, and more, to provide a more satisfying patient experience. See omnystudio.com/listener for privacy information.

Tamara Ward, SVP of Insurance Business Operations at Oscar Health, shares what happens when you put empathy at the center of the transformation equation. Sometimes starting and failing at transformation is still better than never trying it at all because of what you learn along the way. Learn how Tam has learned to align transformation with the core competencies of the business and not get distracted by the hot topics of the moment.See omnystudio.com/listener for privacy information.

Michelle Lockyer knows that the pace of transformation can affect the ultimate result in large, established organizations. The longer that a transformation continues, the more challenging it can become for leaders to keep up the momentum and for team members to stay engaged. Learn the myths and realities of transformation in the biotech space, including the three steps on Michelle’s 90-day checklist, her tips for constructing a strong purpose statement, and the attributes she looks for in leaders to drive long-term change.See omnystudio.com/listener for privacy information.

Myoung Cha, President of Omnichannel Care & Chief Strategy Officer at Carbon Health, knows that behavior change takes more than just sharing information. Human beings are wired to act on short-term outcomes rather than longer-term habits where behavior problems often occur. Learn how Carbon Health is creating a new kind of primary care by filling care gaps, creating tighter feedback loops, and leaning into ambiguity. See omnystudio.com/listener for privacy information.

Dr. Nick Patel, Chief Digital Officer at Prisma Health, shares what the 2025 version of a holistic experience strategy looks like, and what he’s working on today to get there. Shifting from fragmented care to connected ecosystems requires governance and alignment so that IT, informatics, and medical groups can all look in the same direction. Learn the types of personas and data sources that Dr. Patel’s team uses to complete the patient picture and help physicians to provide more personalized, effective care.See omnystudio.com/listener for privacy information.

Stella Sanchez, VP of Consumer Marketing at Teladoc Health, shares how building loyalty with consumers makes it easier to drive behavior change. Transformation requires inspiration, and that inspiration needs to come from a clear vision. Learn how Stella's team uses a B2B2C marketing model to clearly articulate their vision not just for their client partners, but for the consumers whom they serve. See omnystudio.com/listener for privacy information.

Matt Gove, Chief Marketing Officer at Summit Health, shares what health system leaders can learn from the transformation story of merging brands and growing relentlessly during the pandemic. Matt shares lessons about providing access to all the right care, developing the right type of relationships with consumers, and the need to bring operations into patient experience work much earlier in the process. Learn more about Summit Health’s ongoing transformation work that has continued since their merger with CityMD, the leading urgent care provider in New York.See omnystudio.com/listener for privacy information.

Mary Varghese Presti, SVP & GM of Dragon Medical, shares her experience setting the pace and direction for innovation at the same time. She explains the need for having not just a vision and inspiration for transformation, but also the execution and sweat equity to drive it to the destination. See omnystudio.com/listener for privacy information.

Nishi Rawat MD, Chief Clinical Officer of Bamboo Health, shares her experience in addressing whole-person health by attacking the twin epidemics of opioid abuse and mental health. There is an expectation for transformation in healthcare to happen quickly, but Nishi sees it happening incrementally, and almost unnoticeably at times. Learn more about the work that their team at Bamboo Health is doing to make a difference. See omnystudio.com/listener for privacy information.