Podcasts about chief digital officers

Send us a textHow do you build a business that thrives because of AI—not in spite of it?In this episode, we're joined by Adam Brotman, former Chief Digital Officer at Starbucks, and Andy Sack, serial entrepreneur and longtime advisor to Microsoft, to talk about their new book: AI FIRST. Drawing insights from conversations with leaders like Sam Altman, Reid Hoffman, and Bill Gates, Adam and Andy argue that being “AI-aware” isn't enough—leaders must put AI at the center of how they operate.They break down their AI First Playbook—from building an AI council to running internal prompt competitions—and offer practical advice for making your team more adaptive, creative, and resilient in the face of rapid change.If you're leading a team, scaling a company, or just trying to keep up with the pace of innovation, this is your cheat code for the AI-powered era.Topics Discussed:Why “AI First” is a mindset, not just a tech stackWhat Sam Altman, Reid Hoffman, and Bill Gates taught them about the future of workOffense vs. defense: how to think about AI strategyThe centaur vs. cyborg model of human-AI collaborationReal-world case studies from Moderna, Suzy, and moreWhy you need an internal AI council—and how to launch oneThe cost of sitting still while your competitors experiment with genAIWhat every C-suite leader should be asking themselves in 2025Resources:AI FIRST: The Playbook for a Future-Proof Business and Brand (Harvard Business Review Press)Forum3 websiteFollow Adam Brotman and Andy Sack on LinkedIn

This episode recorded live at the Becker's Hospital Review 15th Annual Meeting features Dr. Zafar Chaudry, Senior Vice President, Chief Digital Officer and Chief AI and Chief Information Officer, Seattle Children's. Dr. Chaudry shares how his team is transforming pediatric care through cloud-based data analytics, AI-driven opioid reduction, and a flexible, people-first approach to leadership.

Sabine VdL talks to Lou Smith, a true trailblazer in the world of financial services and insurance. In today's episode, we'll dive into Lou's incredible journey, explore the vision behind Neuron, and discuss the key takeaways from the latest report that insurance providers need to consider.    KEY TAKEAWAYS We all have moments in life where the last thing we want to look at is out credit rating and history, but those things can affect how you access financial services in the future. Lou was part of the team that delivered the first end-to-end mortgage renewal online, started to break down investments and getting it to the hands of the many rather than the few. Everybody says insurance is behind the rest of the financial services industry, and it's a funny statement. It doesn't matter. What I'm seeing in insurance in the last 5-6 years is that this conversation has circled around about what do we do? But in the last 12-18 months I've seen a passion for how do now think about using digital, distribution models, digital, analytics and AI and thinking of all of those things together and deliver distribution models that start to move industry forward. The challenge is always in leadership, culture and change adoption. This is because it's really difficult to step into an unknown and think it's going to be better than what you're doing today. You want to power people with the data and capabilities so they can do what they're brilliant at, which is focusing on the best product and position for their client. Neuron and others enable brokers to do that. You also want to attract a new generation into the brokering sector, but rather than have them focus on the admin of that sector, they should be having great conversations with clients. All the work we're doing enables brokers to do that.   BEST MOMENTS ‘When starting my career I had a real passion for how to make the services we were offering more successful for clients and customers.'‘We care about the customer and making financial data accessible to you through the narratives we use.'‘I'd love to say this was all planned out, we didn't call it anything or know what it looked like, we just started to bring data and technologies together to build ‘workflow' and that's now become cool.'‘We want to be the easiest, most predictable and consistent broker to work with.'   ABOUT THE GUEST Louise (or Lou) Smith is a trailblazer in the financial services and insurance industries, with a career spanning leadership roles across digital transformation, data, product innovation, distribution, technology, and operations.  Her journey has been marked by groundbreaking achievements, including delivering the UK's first steps into digital distribution at Barclays, leading the digital transformation of the Royal Bank of Scotland (including NatWest) during its turnaround to profitability, and becoming the first-ever Chief Digital Officer at Lloyd's of London.  Currently, Louise is at the helm of Neuron, a transformative initiative aimed at redefining the insurance and financial services landscape. Through Neuron, she is driving innovation, collaboration, and growth, focusing on creating a more connected and customer-centric industry. WTWCO LinkedIn ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook  TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

Joe Milano, the Chief Digital Officer (CDO), adds his page to the Marketing Playbook. Hear how to build great experiences to create loyalty, how to look at the entire customer journey to measure success, how to be there for the customer in all channels, whether transformation ever stops, and what Joe wanted to be when he grew up. Connect with Joe on LinkedIn

In this fast-paced and deeply insightful conversation, Colin Iles sits down with Herman Singh — CEO of Future Advisory, board member, professor, and former Chief Digital Officer at MTN and Vodacom — to explore what it really takes to lead in a world of exponential change. From AI and Agentic systems to the death of junior roles, generative tech, collapsing hierarchies, and how we prepare the next generation — this conversation covers it all.

984: In today's episode of Technovation, we feature a panel from our Metis Strategy Summit held on May 13, 2025 moderated by Peter High. The topic was Designing an AI-First Operating Model, and the executives who joined the discussion were Talal Butt, Chief Information Officer of Generac Power Systems; Ampily Vijay, Chief Digital & Technology Officer of CBRE Investment Management; and Chris Nardecchia, Chief Digital Officer of Rockwell Automation. Each shares frontline perspectives on embedding AI at scale from energy tech and industrial automation to real estate investment and operations. Together, they explore how enterprise leaders are shifting from isolated AI pilots to fully integrated operating models that prioritize data, talent, and measurable impact. From reshaping customer experiences and product ecosystems to building architecture for sustainable scale, this conversation delivers a playbook for moving beyond experimentation and into durable transformation.

The financial services industry is undergoing deep technological change. API-first architectures are creating new possibilities for integration. Digital platforms are democratizing access to investing. Artificial intelligence is personalizing wealth management. Digital-first brokerages are redefining what's possible. Global investing barriers are falling. Traditional firms are navigating complex digital transformations. And infrastructure companies are scaling to meet growing demands. To help us understand these critical trends, we're joined by Harry Temkin, Chief Digital Officer at DriveWealth. DriveWealth is at the forefront of embedded investing technology, powering fractional trading and digital investment experiences for partners across the globe. As CDO, Harry leads the company's technology strategy and digital innovation initiatives, bringing decades of experience in financial technology.

983: Kevin Doyle, Chief Digital Officer at Ecolab, joins Peter High to unpack how the company is scaling innovation through AI, IoT, and a modern data backbone. In this episode, Kevin shares how Ecolab Digital was formed to unify commercial product innovation, internal IT, and supply chain digitization. He describes the company's use of agentic AI and generative tools to equip 28,000 field reps with insights, how digital twins and subscriptions drive monetization, and why MAP (Modern Analytics Platform) is central to value delivery.

A Future of Finance interview with Rob Krugman, Chief Digital Officer at Broadridge Interview.Rob Krugman, Chief Digital Officer at Broadridge, speaks to Bob Currie about how financial services organisations are thinking about their futures and how Broadridge applies a customer-led Agile development approach to drive its innovation strategy.Recognising that not every development idea will result in a live implementation, Krugman explores what makes the difference between success and failure and how it has applied this thinking to business use-cases, including the development of its ClearFi data insights platform and its distributed ledger repo solution. In managing its innovation lab, 605 Studios, Krugman explains how Broadridge supports a mix of ‘disruptive' and ‘synergistic' project initiatives, explaining why disruptive projects typically grow most effectively within the innovation hub, while synergistic projects may be better nurtured within existing business units and product teams.In doing so, Broadridge adopts a UniFI approach that attempts to break down the barriers between digital and traditional silos, with blockchain, tokenisation and AI technologies playing a central role in defining their mutual evolution. Hosted on Acast. See acast.com/privacy for more information.

Digital tech and artificial intelligence are shaking up the construction and property sectors. Two leading figures in Nordic property – Daniel Kjørberg Siraj, CEO of OBOS Group, and Christoffer Hernæs, Chief Digital Officer with Skanska Norway – discuss how they are partnering with startups to drive efficiency, improve safety, reduce costs and lower carbon emissions in an industry seen as traditionally slow to adopt new technologies.

This episode, recorded live at the Becker's Hospital Review 15th Annual Meeting, features Nirnay Patel, EVP and GM of Benefits1™ and Chief Digital Officer at Simplify Healthcare. He shares how integrated benefits data, AI, and platform thinking are transforming payer operations and personalizing the member journey across Medicare, Medicaid, and commercial markets.This episode is sponsored by Simplify Healthcare.

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bradley Crotty, Chief Digital Officer at Froedtert Health and Interim President at Inception Health, about "What Startups Get Wrong Working with Health Systems, Using Qualitative Data to Understand why Tech Isn't Working, Should Health Systems Still Have Venture Arms in 2025? and more..."

We want to hear from you! Email us at BCGInHerEllement@bcg.com with a voice memo describing your In Your Ellement moment. We might feature your story in an upcoming episode!***What happens when you bring startup lessons into the C-suite?This episode kicks off our mini series called Builders, where we talk with founders, product managers, and digital leaders about what drives their passion for building.In this episode, we speak with Karen Stroup, Chief Digital Officer at WEX. Karen leads the digital strategy behind WEX's payment solutions, which support sectors like fleet management, healthcare, and travel. She opens up about her leadership style, why she's optimistic about Gen Z's approach to work, and how a formative startup experience shaped her career path.[01:41] AI Solutions to Longstanding Challenges[5:30] 99 out of 100 Hours to Define a Problem[9:47] Finding Your Leadership Style[12:37] “The Coach Wants to Win a State Championship”[13:37] Pivoting to A Startup[17:05] Motherhood, then a Promotion[18:47] The Gen Z Approach[21:33] ReflectionsLinks:Karen Stroup on LinkedInKamila Rakhimova on LinkedInSuchi Srinivasan on LinkedInAbril Villarreal Garcia on LinkedInAbout In Her Ellement: In Her Ellement highlights the women and allies leading the charge in digital, business, and technology innovation. Through engaging conversations, the podcast explores their journeys—celebrating successes and acknowledging the balance between work and family. Most importantly, it asks: when was the moment you realized you hadn't just arrived—you were truly in your element?About The Hosts:Kamila Rakhimova is a fintech leader whose journey took her from Tajikistan to the U.S., where she built a career on her own terms. Leveraging her English proficiency and international relations expertise, she discovered the power of microfinance and moved to the U.S., eventually leading Amazon's Alexa Fund to support underrepresented founders.Suchi Srinivasan is an expert in AI and digital transformation. Originally from India, her career includes roles at trailblazing organizations like Bell Labs and Microsoft. In 2011, she co-founded the Cleanweb Hackathon, a global initiative driving IT-powered climate solutions with over 10,000 members across 25+ countries. She also advises Women in Cloud, aiming to create $1B in economic opportunities for women entrepreneurs by 2030.Abril Villarreal Garcia is a first-year associate at BCG where she has done projects in Private Equity, Climate & Sustainability and Social Impact. She grew up in Monterrey, Mexico and lived for a few years in the Houston area. She studied International Politics at Georgetown University with a focus on culture. She is passionate about pursuing a career that gives her financial independence and stability while also making an impact.Subscribe to In Her Ellement on your podcast app of choice to hear meaningful conversations with women in digital, business, and technology.

Back in 2016, the Internet and Mobile Association of India set up an all new club for what was then a very small cohort of digital leaders in corporate India. It was called the all-India Chief Digital Officer club. Back then, there were only about five-six CDOs that were members. The point of the initiative was to give legitimacy to this new, emerging role. But soon enough, the initiative fizzled out. Not because the role didn't take off or anything. Actually, the opposite. The initiative became redundant because the role became even more popular than they had anticipated. So it started with 5-6 members, but within the next four years its membership rose to 50 and then doubled the next year. You see, digital transformation has become THE buzzword for corporate India. And in the process, the CDO has become part of the companies top leadership. But the question is — where does that leave the CIO? Tune in. *This episode was originally published on 18 December, 2024 P.S The Ken's podcast team is hiring! Here's what we're looking for.Daybreak is produced from the newsroom of The Ken, India's first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.Listen to the latest episode of Two by Two here

The marketing funnel doesn’t exist, suggests RAA CMO, Michael Healy. He thinks “too many marketers get too ideological about how you have to do brand and then awareness and then conversion”. He has an interesting anecdote about a $329 knife, his wife, and Meta, to support the theory. Healy says “the vast majority of marketers that I talk to – from startup to enterprise – don't actually have a marketing strategy.” They just have “a plan and a budget”. He recommends reading Richard Rumelt’s Good Strategy, Bad Strategy – and stop treating brand and performance separately. “It's all performance and it's all brand,” per Healy. “Everything is double duty.” Equally, he urges marketers to focus on the metrics that matter: “What is driving business performance?” Tammy Barton, CEO and founder of MyBudget is the brand, literally. Along with its customers, Barton features in its ads. The one time she changed tack, at the suggestion of “one of Australia’s largest agencies”, it backfired. Results tanked and she had to pull the expensive series of TVCs. She put the old ads back on TV “and leads immediately that week went up 15 per cent”. She shot low cost new versions – still using real customers – “and leads went up another 40 per cent”, says Barton. “So you just do whatever works.” MyBudget’s marketing team looks at “hundreds of metrics”, she says. “But the ones that are really important to us are, what is it costing us per lead? What is it costing us per contract? What is it costing us per acquisition, including our sales expense? And we have to look at our lifetime value … versus what are we investing for that cost of acquisition, and what is that ratio? We track that every month.” Atomic 212° co-founder and Chief Digital Officer, James Dixon, thinks media agencies “have been guilty of metric vomit over the years”, spewing data and numbers at clients. Dixon suggests only one “mother metric” is required: MROI – which can stand for marketing return on investment, or, in the media agency context, media return on investment. To underline how media is delivering returns, Atomic 212° has been “doubling down on MMM” with clients, but focusing on media, rather than broader variables within market mix models. RAA’s Healy thinks Dixon “is onto something”, though, “I just don't think it's applicable in all circumstances”. Either way, he backs MyBudget’s Barton: “Just test everything. Whatever works, do that. And if it doesn’t work, get out of it, fast.”See omnystudio.com/listener for privacy information.

In this episode, Paula sits down with Mike Dupuis, Chief Digital Officer at Catalyst Brands (Aéropostale, Nautica, Lucky Brand, Brooks Brothers, Eddie Bauer, and JCPenney), to explore the art of digital transformation at scale. We discuss the evolution from 2 brands to 1,700+ stores, the challenge of building unified tech and data platforms, and the critical balance between building and farming brand equity. Mike also shares his insights on AI in retail, from early adoption to automation, and why mastering data will define the winners of the next retail wave. Whether you're leading a legacy brand or scaling a startup, this conversation is a must-listen for anyone invested in the future of commerce. ----Sponsored by VTEX

Nick Condon is Managing Director at Squiz.  Recorded in Frankfurt, Germany, in this episode Nick talks about growing up in Australia, ambition, an early career in radio, working at Apple, becoming Chief Digital Officer of Australia, taking the job at Squiz and moving his family to London, and career and life advice.

As financial institutions navigate an increasingly complex digital landscape, they face the dual challenge of driving innovation while maintaining the security and reliability that customers expect. Dominic Venturo, Senior Vice President and Chief Digital Officer at U.S. Bank, has been at the forefront of US Bank's digital transformation, helping his organization develop resilient systems that not only respond to change but anticipate it. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, our conversation explores how modern resilience in banking has evolved beyond disaster recovery to become a dynamic capability that enables personalization, real-time engagement, and proactive risk management. This episode of Banking Transformed is sponsored by Naehas Naehas provides financial institutions with a centralized platform to efficiently manage product creation, pricing strategies, compliance, and disclosures. By automating complex processes and integrating advanced governance tools, Naehas significantly reduces operational risk and accelerates execution. Trusted by 6 of the 10 largest U.S. banks, our solution supports top-tier institutions in delivering precise, compliant offers with speed and accuracy. ⁠https://www.naehas.com/?utm_source=financialbrand&utm_medium=referral&utm_campaign=Banking_Transformed_podcast

The Guthrie Clinic advances rural healthcare with digital transformation and patient-centered innovation. In this episode, Terri Couts, Executive Vice President and Chief Digital Officer at The Guthrie Clinic, discusses how her organization is helping to drive change in healthcare delivery. She shares insights into the integrated centralized care model redesign in their pulse center, which allows for real-time patient monitoring and supports virtual nursing. Terri also emphasizes the importance of balancing innovation with sustainability, building internal capabilities, and focusing on solving real problems. Finally, she touches on the role of leadership in fostering a culture of digital transformation and the impact of AI and virtual care models in addressing workforce shortages and improving patient access. Tune in and learn how The Guthrie Clinic is leveraging technology to meet patients where they are, close care gaps, and create seamless experiences for both patients and providers! Resources: Connect with and follow Terri Couts on LinkedIn. Learn more about The Guthrie Clinic on their LinkedIn and website.

Kevin Brown is a former educator and global development professional turned entrepreneur, now based in Nicosia, Cyprus.   His career began in education, teaching in D.C.'s public schools after earning a Master's degree in Curriculum and Instruction from Trinity University.   Kevin manages operations and digital strategy at HR Innovate. His title varies—sometimes Chief of Operations, sometimes Chief Digital Officer—but as a small business co-owner, he wears many hats.   Kevin emphasizes that their intent is not to become the biggest, but to become the best at what they do and make a difference in people's lives.   Kevin stresses the importance of being real and staying true to your values and vision.   Website: HR Innovate  LinkedIn: Kevin Brown   Previous Episode: iam274-co-founder-builds-recruiting-agency-match-clients-with-the-right-fit-of-job-seekers   Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE.  I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!

Winston is the Chief Brand & Experience Officer at GALE, leading the creative, production, and experience design team. In 2024, GALE was named Campaign UK US Advertising Agency of the Year. He works with with companies like the National Basketball Association (NBA), Delta Air Lines, Chipotle Mexican Grill, Cotopaxi, MilkPEP, Pella, Santander, Bain & Company, Fogo de Chão, and others. Over the past twenty years, he's helped leading global brands craft their narratives and create innovative campaigns and experiences that harness the marketing potential of the digital and social age. His diverse client portfolio includes Domino's, Michaels Stores, American Express, Target, Burger King, Nike, Vail Resorts, Taco Bell, Pandora, AB InBev, and Volkswagen Group. Before GALE, he was a brand consultant and Chief Digital Officer of Deutsch North America.

Traffic drops require a systematic diagnostic approach. Sam Torres, Chief Digital Officer at Gray Dot Co, shares her framework for identifying the true source of organic search performance declines. She outlines a three-step process: validating the business impact of traffic changes, isolating patterns through data analysis, and determining whether issues stem from technical problems, content relevance, or external factors. Torres also demonstrates how to effectively communicate findings to executives using data-backed forecasts and resource-based scenarios. Show NotesConnect With: Sam Torres: Website // LinkedInThe Voices of Search Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

David Edelman, Executive Advisor and Senior Fellow at Harvard Business School, joined Jamie Flinchbaugh on the People Solve Problems podcast to discuss personalization and customer strategy in the age of AI. As the founder of Edelman Advisory Services, David brings over 30 years of experience as a thought leader in marketing, personalization, and technology. David emphasized that AI in personalization goes beyond marketing to transform the entire customer experience. He explained the distinction between mass customization of the 1990s and today's AI-powered personalization. While mass customization focused on modularity and customer selection, modern personalization uses proactive data analysis to anticipate customer needs and create new value. To illustrate this, David shared the example of Sysco, the food delivery company. Their app uses customer data to identify a restaurant's menu style, price points, geographic considerations, and purchasing patterns. Within 300 milliseconds of opening the app, Sysco can provide personalized recommendations, even suggesting new menu items that incorporate discounted ingredients from nearby warehouses. This approach has helped Sysco grow 50% faster than industry averages since launching the app. When discussing how the C-suite should approach AI and customer engagement, David noted that while organizational structures vary, many companies now designate someone to lead customer experience initiatives. This might be a Chief Marketing Officer, Chief Experience Officer, or Chief Digital Officer. He stressed that whoever takes this role must prioritize empowering customers rather than merely manipulating them or cutting costs. Companies growing fastest through personalization consistently start with the goal of addressing customer challenges. For executives who didn't grow up in the AI age, David recommends getting "hands dirty" with the technology. While having a strong sense of strategy remains essential, leaders need to pair this with understanding the art of the possible in AI. He shared his experience as CMO at Aetna, where he identified that customers struggled to understand their health insurance. By partnering with a digitally savvy team member, they implemented personalized videos explaining each member's specific plan. This resulted in 70% of people watching the videos and a 20% reduction in call center volume. David addressed the challenges of integrating AI with legacy systems and data quality issues. He explained that generative AI is increasingly able to integrate disparate databases, but organizations must still prioritize data as an asset. At Sysco, for example, salespeople must input detailed account information, including menus and prices, before receiving credit for signing a new customer. On the topic of data privacy, David noted that perceptions vary widely – "one customer's creepiness is another customer's 'wow'." He recommends small-scale, rapid-cycle testing to determine appropriate boundaries for different customer segments. David concluded with advice for leaders looking to explore AI: spend 15 minutes daily using Large Language Models as assistants, experiment with image generation capabilities, and challenge functional teams to improve throughput by 30% using AI – not to eliminate jobs but to scale operations and create new customer value. For more insights from David Edelman, visit his website at https://www.edelmanadvisoryservices.com, learn about his book "Personalized: Customer Strategy in the Age of AI", or connect with him on LinkedIn at https://www.linkedin.com/in/daveedelman/.

Australians are jumping on with AI technology, with half of us using it – even though just a third of us, trust what we’re using!See omnystudio.com/listener for privacy information.

"Genius is 99% perspiration and only 1% innovation."In today's episode of Bricks & Bytes, we have Darren Martin, Chief Digital Officer at Atkins Realis, sharing powerful insights about technology implementation in a global engineering firm with 40,000 employees.Tune in to find out about: ✅ How they evaluate technology investments (looking for at least 4X ROI within 12-18 months) ✅ The challenges of integrating startup technologies into enterprise environments ✅ Their approach to AI implementation across the organization ✅ Why future construction will combine "hyper personalization and hyper modularization"Listen now on Spotify to hear Darren's perspectives on innovation at scale in the AEC industry!

Brad Wolansky is the Chief Executive Officer at Dover Saddlery, the largest multichannel retailer of equestrian products in the United States.  Brad brings a wealth of leadership and experience to the business. His strengths in operational excellence, omnichannel marketing, product development, and over 30 years in retail both in the private and public sectors, coupled with his passion and drive to put the customer first, establishes Brad as a strong leader and mentor for growing brands.   In addition to Brad's current position as Dover Saddlery CEO, he spent time as Chief Digital Officer at Performance Sports Group via Boston's B2C Partners, President, Consumer Direct, and President, Fundraising as well as Chief Marketing Officer for Yankee Candle, part of Newell Brands. Prior to joining Yankee Candle, Brad was CEO of The Golf Warehouse for Redcats USA and spent over 10 years with The Orvis Company, managing catalog, and product development and most recently VP of Global E-Commerce. Brad was also Director of E-Commerce Merchandising for Wilson's Leather, spent time at L.L. Bean, has engineered two start-ups, and for ten years ran a family-owned group of luggage and gift stores. Dover Saddlery® brand riding apparel, equestrian wear, bridles, saddles and other tack is developed by riders, for riders. Leveraging nearly a half-century of equestrian expertise and world-wide contacts in the equestrian industry, product development teams at Dover Saddlery are able to offer just the right choices for you and your horse. Whether you compete at the international level, your local circuit, lesson weekly or simply enjoy leisurely rides, you can count on the Dover Saddlery brand for a full selection of products to outfit your horse and yourself in complete comfort and classic style. Every item is 100% satisfaction guaranteed.

Offshore oil and gas operations are among the most complex and remote in the world. From harsh weather to limited physical access, these environments demand reliable, high-speed communications to enable modern digital workflows and keep operations running safely and efficiently. As offshore operations become more autonomous and data-driven, the traditional telecom models fall short. Legacy systems struggle to meet rising demands for bandwidth, low latency, and mobility—especially when platforms are unmanned or vessels are constantly on the move. Tampnet is addressing this head-on by delivering a mixed-mode communication strategy that combines subsea fiber, private 5G, and satellite (LEO) into one seamless network. Their infrastructure enables everything from robotic inspections and mobile edge compute to AI-driven automation—critical for modernizing offshore energy. In this episode, I speak with Frode Støldal, Chief Digital Officer and President of the Americas at Tampnet. We explore how a hybrid telecom model is revolutionizing offshore connectivity, driving operational efficiencies, and accelerating digital transformation. From supporting 450+ global platforms to enabling real-time decision-making at the edge, Frode shares a glimpse of the offshore future—one powered by high-speed, intelligent infrastructure.

What are the direct and indirect impacts of AI, and how can these be mitigated? In this episode, Sally Radwan, Chief Digital Officer of the United Nations Environment Programme (UNEP) delves into the environmental impact AI has outside of energy consumption, ranging from e-waste disposal to the construction and location of data centres. On the flip side, Sally explains the positive environmental impacts of AI including how it can support policymaker decision making, provide accurate information about environmental science and detect methane emission hotspots early on.   Chapters (00:00:00) - Introduction(00:03:12) - UNEP's key data & AI objectives(00:05:40) - AI's broader environmental footprint(00:08:23) - Why e-waste disproportionately impacts the global south(00:10:15) - The growth and location of data centres(00:12:24) - Indirect and higher order impacts of AI(00:16:02) - UNEP's World Environment Situation Room(00:22:02) - The International Methane Emissions Observatory(00:25:03) - UNEP's AI chatbot

About Terri Couts:Terri Couts is the Executive Vice President and Chief Digital Officer at The Guthrie Clinic, an accomplished healthcare technology leader with a passion for driving innovation and clinical care through digital transformation. Terri focuses on creating integrated, patient-centered health systems by leveraging digital health solutions, remote patient monitoring, and telemedicine, particularly in underserved rural communities. With a strategic approach to balancing innovation and sustainability, Terri is dedicated to solving real-world problems and fostering a culture where IT, clinical, and operational leaders co-own transformation initiatives.Things You'll Learn:The Guthrie Clinic is building a connected, intelligent, and patient-centered health system through innovative care models. Their pulse center allows for real-time patient monitoring and supports virtual nursing and enhanced care transitions.Balancing innovation with sustainability involves building internal capabilities and focusing on solving real problems.Leadership plays a crucial role in fostering a culture of digital transformation by taking smart risks and collaborating across silos.AI and virtual care models are poised to reshape healthcare by improving efficiency, addressing workforce shortages, and enhancing population health management.The Guthrie Clinic focuses on internal staffing for virtual care to maintain the connection to its mission and values.Resources:Connect with and follow Terri Couts on LinkedIn.Learn more about The Guthrie Clinic on their LinkedIn and website.

Snap reflections on our Leaders Meet: Innovation event this week in London, with Craig Hepburn, Art Basel's Chief Digital Officer, and former Virgin Atlantic, McLaren and Chelsea FC Chief Marketing Officer, Claire Cronin.Leaders Editorial Director James Emmett and Content Director David Cushnan are on location at 180 Studios on The Strand to reflect on two days spent with C-suite leaders from across sport, discussing the biggest global trends - artificial intelligence, the global economy and climate change - with the help of outside of sport perspectives, from the worlds of music, retail, media and technology.They're joined by a couple of experts fresh off the stage - Craig Hepburn assesses how the sports industry is tackling artificial intelligence, while Claire Cronin offers her reflections on the two days and her conversation with Waitrose Executive Director, James Bailey.

Steve Monaghan flips the script on innovation culture: experience isn't a relic—it's a strategic edge. As General Partner at FinMir.ai, Limited Partner at True Global Ventures, Independent Non-Executive Director at RAK Bank, and former Chief Digital Officer at both AIA and DBS Bank, Steve brings a cross-industry view forged through decades of deep transformation. From aviation to fintech to AI, he shows how age fuels better questions, sharper pattern recognition, and global insight in a world obsessed with novelty. Whether he's building Asia's first unicorn or designing systems that could restructure entire economies, Steve makes one thing clear: for Gen Xers tired of being underestimated, age isn't a liability—it's leverage.>>Built to Learn, Not to Fit“I wasn't hired for my experience. I was hired for the questions I knew how to ask.”Steve's journey—from pilot to pricing guru to product architect—was never about titles. It was about learning faster than the system could teach him.>>From N-O to K-N-O-W“People don't fear change. They fear not understanding it.”Steve shares his framework for flipping resistance into insight. At DBS, it became a model: learning, venturing, capital. The goal? Turn skeptics into innovators.>>Legacy Is Not a Headline“This isn't my next startup. It's my swing-for-the-fences play.”Steve's current project could restructure economies by eliminating capital inefficiencies in payroll and supply chains. It's big, bold—and designed to help the people most hurt by broken systems.>>The Advantage of Age in the Age of AI“Older workers know how to ask better questions. That's the advantage.”Forget the ageist myth. Steve explains why mature employees are becoming AI's secret weapon—and why experience, not just coding, is the multiplier.>>Mental Health Is Not a Risk Factor—It's a Design Factor“You can't build resilient companies without resilient founders.”As an investor, Steve supports founders with integrity, grit, and humility. That includes stepping back when needed—and being asked, not judged, for how you feel._________________________Connect with Us:Host: Vince Chan | Guest: Steve Monaghan  --Chief Change Officer--Change Ambitiously. Outgrow Yourself.Open a World of Expansive Human Intelligencefor Transformation Gurus, Black Sheep,Unsung Visionaries & Bold Hearts.10 Million+ All-Time Downloads.Reaching 80+ Countries Daily.Global Top 3% Podcast.Top 10 US Business.Top 1 US Careers.>>>130,000+ are outgrowing. Act Today.

"AI is today where the Internet was about 30 years ago," says Peter Weckesser, Chief Digital Officer of Schneider Electric, in this episode of the "AI at Scale" podcast. Just as the Internet revolutionized every aspect of business and personal life, AI has the potential to do the same, and it has already become a catalyst for transformation and innovation for many companies.  Peter shares his views on building AI competitiveness through smart, balanced regulation. He highlights AI's current influence and future potential, providing practical advice for businesses navigating the digital landscape. 

Hillary Hartley, the former Chief Digital Officer of Ontario and former Co-Founder and Deputy Executive Director at 18F, and David Eaves, Associate Professor of Digital Government and Co-Deputy Director of the Institute for Innovation and Public Purpose at University College London, join Kevin Frazier, AI Innovation and Law Fellow at Texas Law and Contributing Editor at Lawfare, to discuss the recent closure of 18F, a digital unit within the GSA focused on updating and enhancing government technological systems and public-facing digital services. Hillary and David also published a recent Lawfare article on this topic, “Learning from the Legacy of 18F.”To receive ad-free podcasts, become a Lawfare Material Supporter at www.patreon.com/lawfare. You can also support Lawfare by making a one-time donation at https://givebutter.com/lawfare-institute.Support this show http://supporter.acast.com/lawfare. Hosted on Acast. See acast.com/privacy for more information.

Change is hard—especially in big organizations with deeply ingrained processes. But what if you could lead transformation in a way that not only gets buy-in but also generates real business growth?  In this episode of Leader Generation, Alan Wizemann, Chief Digital Officer at Southern Glazer's, shares how he has built a career helping companies like Target, Lululemon and Dollar Shave Club evolve in the face of digital disruption. Alan walks us through the challenges of leading change, the importance of transparency and why fostering innovation from within can lead to breakthrough success. He also discusses how AI is reshaping sales and marketing—and why it's not about replacing people, but empowering them.  Leader Generation is hosted by Tessa Burg and brought to you by Mod Op.  About Alan Wizemann: Alan Wizemann is Chief Digital Officer for Southern Glazer's Wine & Spirits (Southern Glazer's), the world's pre-eminent distributor of beverage alcohol, and proud to be a multi-generational, family-owned Company. Wizemann leads the Company's Digital Acceleration group, overseeing Southern Glazer's digital transformation, and is responsible for enterprise-wide digital initiatives—including the industry-leading B2B eCommerce Proof® platform. With decades of experience in digital product development, omni-channel experiences, technology, and entrepreneurship, Wizemann has been instrumental in shaping and transforming the digital landscape for some of the world's most well-known consumer companies. At Target Corporation, he launched and led key digital initiatives across Target.com, Target Mobile, and Cartwheel, which became an industry-leading mobile platform. Wizemann also held digital leadership roles driving transformation at Lululemon Athletica Inc., Goop, WebMD, Dollar Shave Club, quip, and most recently, Munchkin Inc. His visionary approach to product strategy, user-centric design and building agile teams at scale has consistently delivered results.  Wizemann is an engineer at heart who has delivered effective solutions in complex environments, and he is a proven entrepreneur who has built and scaled digital capabilities and fostered a culture of innovation. About Tessa Burg: Tessa is the Chief Technology Officer at Mod Op and Host of the Leader Generation podcast. She has led both technology and marketing teams for 15+ years. Tessa initiated and now leads Mod Op's AI/ML Pilot Team, AI Council and Innovation Pipeline. She started her career in IT and development before following her love for data and strategy into digital marketing. Tessa has held roles on both the consulting and client sides of the business for domestic and international brands, including American Greetings, Amazon, Nestlé, Anlene, Moen and many more. Tessa can be reached on LinkedIn or at Tessa.Burg@ModOp.com.  

In this episode, we're speaking with David Villaseca, Chief Digital Officer at Moeve, a global energy company based in Southern Europe. Tom Soderstrom, AWS Enterprise Strategist, interviews David about Moeve's bold pivot to sustainable energy and reveals how Moeve's "Positive Motion" strategy, including divesting 70% of its oil assets, is driving both environmental impact and business growth. By 2030, Moeve aims to reduce its carbon footprint by 55% and derive over half its EBITDA from renewable sources. Their "Green Digital" approach, leveraging IoT, AI, and data analytics, has yielded impressive returns, with some AI initiatives seeing ROIs exceeding 300%. Join us to hear why sustainability isn't just ethically sound, but can also be highly profitable, attracting sustainability-minded customers and top talent while positioning companies like Moeve as trendsetters in their industries.

In the latest edition of Omni Talk's Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss how Kroger is betting big on e-commerce—but is its strategy already flawed? In this segment, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital and Infios, Chris and Anne debate Kroger's controversial decision to separate online operations into a standalone unit, question the leadership choice, and unpack whether this sets Kroger up for success—or disaster. (0:03) – Kroger forms new e-commerce business unit (0:11) – Yael Cosset promoted to EVP and Chief Digital Officer (0:32) – Kroger CEO Ron Sargent emphasizes digital growth (0:56) – Should e-commerce be a separate division? (1:46) – Why this goes against omnichannel best practices (2:53) – Is Kroger stuck in the sunk cost trap with Ocado? (3:54) – Concerns over leadership structure and priorities (6:07) – Are digital sales underperforming despite the investment? (7:14) – Final thoughts: too many risks, not enough clarity Don't miss this deep dive into a major retail shakeup—and what it could mean for the future of grocery e-commerce. For the full episode head here: https://youtu.be/K-LainhQQyY #kroger #ecommercestrategy #retailnews #grocery #ocado #omnichannelretail #digitaltransformation #onlinegroceryshopping #retailtech #retailinsights

In early March HIMSS Global (https://www.himssconference.com/), the currently biggest global gathering about healthcare IT took place Las Vegas. A few tens of thousands of people visit HIMSS Global every year, it can take 20 minutes to get from one session to another in another building, therefor preparation and planning are key. This year, the key topic seemed to be how are companies embedding AI in their solutions. Hospital leaders talked about cybersecurity, and political uncertainty impacting the future of digital health development. I asked a few participants at HIMSS Global, who are also speaking at HIMSS Europe in Paris in June 2025, about their reflections on the content at HIMSS.  You will hear from: Guido Gunti, Chief Digital Officer at St. James Hospital, Ireland Mathew Little, Chief Nurse Information Officer (CNIO) & Associate Chief Nurse, Gloucestershire Hospital NHS Trust, UK  Rasu Shrestha, Executive Vice President, Chief Innovation & Commercialization Officer at Advocate Health, USA, Henrique Martins, Associate Professor in Health Management & Leadership, Portugal, Rachel Dunscombe, CEO of openEHR International www.facesofdigitalhealth.com https://fodh.substack.com/ https://www.youtube.com/@facesofdigitalhealth

Michel Lamba, Chief Digital Officer, Quadra Group discusses building cutting edge innovation through building team skills, removing obstacles to lead and work together, organizational management and where he believes GenAI is on the technology S-curve on CIO Leadership Live with Lee Rennick.

In today's episode Patrick and Shelli welcome Jay Topper, Chief Customer Officer at Fabric, to discuss his extensive career, leadership practices, and retail trends in 2025. In our wide-ranging discussion, Jay emphasizes the importance of curiosity, self-awareness, and a 'hero culture' within organizations to foster quick and effective change. As an advocate for rapid execution and overcoming complacency, he offers practical advice for leaders to push their teams, but not push them away. Jay unpacks how to strike a balance between speed and thoughtful decision-making to achieve attainable and sustainable successes.(00:23) Welcome Jay Topper(02:15) Jay's Role at Fabric(03:47) Retail Industry Insights for 2025(09:00) Navigating Technology and AI in Retail Tech(14:30) Pushing for Speed in your Teams(23:56) Building a Hero Culture(26:36) Handling Crisis with Levity(29:11) Building Trust in a New Company(41:42) Embracing Impatience(44:31) The Value of Being Proven Wrong(49:02) Closing ThoughtsJay Topper, Chief Customer Officer at Fabric, is a US Army and Coast Guard veteran, who earned a Bachelors degree at the US Coast Guard Academy, and a Masters degree at NYU Tandon School of Engineering. After a decade serving our nation, he's had an exceptional 30 year civilian career, holding technology leadership roles like Chief Digital Officer, Chief Information Officer, Chief Technology Officer at Chico's FAS, FTD, Vitacost, and Rosetta Stone. He hosts his own podcast for Fabric exploring leadership and retail tech, called “Chiefly Digital.”If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

Title: Technology & AI in SportsGuest: Shripal Shah, Chief Digital Officer at Next League

In this episode, Jakob Emerson sits down with Rona Li, SCAN Group's Chief Development Officer, and Rob Scruggs, Chief Digital Officer, to discuss SCAN's latest digital initiatives. They explore how investments in technology, including the upcoming SCAN member portal and mobile app, are revolutionizing member engagement, improving access to care, and enhancing personalized health experiences.

Unser heutiger Gast setzt sich für digitale Teilhabe ein und für eine Verwaltung, die bürgerfreundlich, effizient und modern arbeitet, und sie ist überzeugt, dass digitale Innovation im öffentlichen Sektor genauso mutig sein kann wie in der Privatwirtschaft. Nach ihrem Studium der Wirtschaftsinformatik und einer Promotion in Gender Studies begann ihr Weg zunächst in der Unternehmensberatung, bevor sie in die Digitalwirtschaft wechselte. Dort übernahm sie Führungspositionen in der Tech-Branche, bevor sie sich einer neuen, herausfordernden Aufgabe stellte: Die Digitalisierung einer der größten Kommunen Deutschlands voranzutreiben. Seit 2022 ist sie Chief Digital Officer der Stadt München und verantwortet die IT-Strategie, digitale Infrastruktur und Innovationen für eine Verwaltung mit über 40.000 Mitarbeitenden. Ihr Ziel: München zur Smart City weiterentwickeln, Verwaltungsprozesse effizienter gestalten und gleichzeitig Open Source und digitale Souveränität stärken. Sie setzt auf Kooperation, Vernetzung und einen Kulturwandel, um die Verwaltung zukunftsfähig zu machen. In ihrer Rolle als CDO berät sie nicht nur den Oberbürgermeister in Digitalisierungsfragen, sondern treibt auch Schlüsselprojekte wie die elektronische Akte, den digitalen Zwilling Münchens und neue digitale Bürgerservices voran. Neben ihrer beruflichen Verantwortung ist sie auch als Autorin, Feministin und Netzpolitikerin aktiv. Sie kämpft für Diversität, Inklusion und eine digitale Gesellschaft, die allen zugutekommt. In ihrem Denken verbindet sie strategische Weitsicht mit pragmatischem Handeln – denn erfolgreiche Digitalisierung bedeutet für sie, heute schon an übermorgen zu denken. Seit fast 8 Jahren beschäftigen wir uns mit der Frage, wie Arbeit den Menschen stärken kann – statt ihn zu schwächen. In über 470 Gesprächen haben wir mit fast 600 Menschen darüber gesprochen, wie sich unsere Arbeitswelt verändert und welche Ansätze uns helfen können, diese Herausforderungen zu meistern. Was bedeutet digitale Transformation im öffentlichen Sektor wirklich? Welche Rolle spielt digitale Souveränität für Städte und Verwaltungen? Und wie kann eine moderne Verwaltung Innovation, Agilität und Bürgernähe miteinander verbinden? Fest steht: Für die Lösung der aktuellen Herausforderungen brauchen wir neue Ideen, Perspektiven und Herangehensweisen. Daher suchen wir weiter nach Methoden, Vorbildern, Erfahrungen, Tools und Ideen, die uns dem Kern von New Work näherbringen. Ihr seid bei On the Way to New Work – heute mit Dr. Laura Dornheim. [Hier](https://linktr.ee/onthewaytonewwork) findet ihr alle Links zum Podcast und unseren aktuellen Werbepartnern

Welcome to the 69th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with David Cost, Chief Digital Officer at Rainbow Shops, for an in-depth discussion on how omnichannel strategies drive business growth. From leveraging ship-to-store programs to optimizing mobile app engagement, David discusses actionable strategies to help businesses navigate the evolving landscape of retail. Learn how to balance digital innovation with traditional retail fundamentals for sustainable success.

What happens when an industry as heavily regulated and historically slow-moving as pharma is forced to accelerate digital transformation? In today's episode, I welcome Florian Schnappauf, Vice President of Enterprise Commercial Strategy at Veeva Systems, to discuss how Chief Digital Officers (CDOs) are reshaping the pharmaceutical landscape and why their role is now more critical than ever. The pharmaceutical sector faces mounting pressure to innovate faster, manage costs, and compete with digital-first biotechs. Research predicts the industry will spend $4.5 billion on digital transformation by 2030, a shift that has led to the emergence of CDOs in the pharma C-suite. But what does this role actually entail, and how does it help companies navigate the complexities of drug development, clinical trials, and commercialization? Florian shares insights on how CDOs are not just supporting digital initiatives but actively orchestrating, building, and operating them. From managing the sheer volume of data generated by clinical trials to ensuring that digital tools enhance—not hinder—the drug development process, the CDO is now a key differentiator between industry leaders and laggards. We also explore how effective digital leadership can shorten timeframes from drug discovery to patient treatment, improve communication with healthcare providers, and ultimately ensure that pharma companies achieve more with fewer resources. With regulatory hurdles, technological advancements, and shifting market dynamics, the pharmaceutical industry is at a pivotal moment. So, what does the future hold for digital leaders in pharma? How will CDOs continue to evolve, and what lessons can other industries learn from their journey? Join us as we break down the digital transformation of pharma and the leadership required to drive meaningful change. And as always, I'd love to hear your thoughts—do you think pharma is adapting quickly enough, or is there still a long way to go? Check out the What Pharma Needs Next podcast.  

Ecolab's Kevin Doyle on striving for constant improvement As a young man Kevin Doyle's dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he gains the courage to take risks. They talk about what excites them about design thinking and Kevin shares his approach to digital innovation in the age of AI. Links: EcolabSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this conversation, Karen Stroup, Chief Digital Officer at Wex, discusses her experiences with building an AI strategy at WEX,  highlighting the importance of board alignment, experimentation, and employee engagement. She shares insights on setting bold goals, creating a culture of innovation, and the necessity of a robust AI governance framework, particularly in the financial services sector. Featured Links: Follow Karen on LinkedIn | WEX | 'The decisive role of AI-powered analytics in your product strategy' feature at Mind The Product Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

On this episode of DGTL Voices, Ed interviews Laura Wilt, Chief Digital Officer at Sutter Health. They discuss Laura's journey from her upbringing in rural Missouri to her leadership role in a major healthcare organization. Laura shares insights on her career growth, the importance of collaboration in leadership, and her strategic priorities at Sutter Health, particularly in enhancing patient access. She emphasizes the significance of connecting to one's purpose and being kind to oneself as a leader.

++ Nur noch bis zum 4. Februar kannst du dich für unser Female Leadership Programm anmelden. 6 Wochen digitales Leadership Training für Führungskräfte und Expertinnen – mit Vera Strauch, ganz besonderen Dozentinnen und einer großartigen Female Community. Anfang März geht es los und du kannst dir jetzt noch schnell deinen Platz sichern.++Karriere und Privatleben in Balance zu bringen ist für viele ein Spagat. Zwischen beruflichem Erfolg, Familie, Freundschaften, sozialem Engagement und Hobbys bleibt oft nur wenig Zeit, um all diesen wichtigen Aspekten des Lebens und sich selbst wirklich gerecht zu werden. Mit der Zeit kommt für viele außerdem ein weiterer Aspekt hinzu: Eltern, die älter werden und Unterstützung oder Pflege benötigen. So auch bei Ex-Top-Managerin Vera Schneevoigt. 2022 traf sie eine ungewöhnliche Entscheidung: Sie kündigte ihren angesehenen Konzernjob als Chief Digital Officer, um sich der Pflege ihrer Eltern und Schwiegereltern zu widmen. In dieser Folge teilt Vera Schneevoigt, wie es zu diesem Schritt kam, woher sie ihren Mut nimmt und welche Leadership-Erkenntnisse sie leiten. Eine Folge voller motivierender Expertinnen-Insights, inspirierender Ideen und der Einladung, Neuanfänge zu wagen. Mehr Details sowie alle Links und Tipps aus der Folge #355 findest du hier. Das nächste Female Leadership Programm beginnt im März 2025 (Anmeldeschluss: 4. Februar). Jetzt Platz sichern Hosted on Acast. See acast.com/privacy for more information.

Meaningful change for patients comes from healthcare focused on hospitality. Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today's episode, we talk with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers. ClearChoice Dental Implant Centers, equipped with innovative technology, serves more than 200,000 patients across the United States through advanced oral treatments that can help lead to better overall health and quality of life. Guest Bio:Marcelle Parrish, Chief Commercial Officer of Clear Choice Dental Implant Centers and Chief Digital Officer of TAG - The Aspen Group, is responsible for developing innovative strategies to deliver business results across the TAG family of brands and reimagine patient experiences.A Kansas City native, Marcelle graduated from Southern Methodist University and attended George Washington University for her MBA. Upon graduating, she embarked on a 25+ year career holding major digital and brand leadership positions at global retail and direct-to-consumer organizations including Johnson & Johnson, eBay, and Ralph Lauren.Timestamps:00:22 - About ClearChoice00:55 - Marcelle's journey04:52 - Hospitality in healthcare07:02 - Design in healthcare10:37 - How ClearChoice leverages technology15:03 - Adapting to consumers26:20 - Future thinking34:57 - Where to find Marcelle35:28 - Sid's takeawaysSponsor:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.Links:Connect with Marcelle on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

Rob Garmaise, VP of AI research at Info-tech Research Group, is at the forefront of Info-tech research, helping clients identify best practices across their IT operations. They conduct extensive primary and secondary research, speaking with industry experts and other clients to understand the drivers of value and proof that a given practice leads to better results. AI Vendors, Verticals, and Research Taxonomy Rob explains that the firm has a vast research taxonomy, with AI being an important part of it. They have a team in place to connect with thought-leading vendors and their leading adopter clients to gather insights on various functions, rules, verticals, and sub-segments where AI is taking root. The strength in the marketplace currently lies in the horizontal focus on functions and roles across organizations rather than the various verticals or lines of business. Most AI vendors aim to maximize their total addressable market which is difficult to do when focusing on just one vertical. The Market and Vertically-orientated Competitors Rob predicts that the mix of vertically-oriented competitors will change as the market evolves. Currently, the strength is 80% on functions and roles, 20% on verticals. This approach allows AI vendors to maximize their total addressable market and stay competitive in the market. In this discussion, Rob discusses the implementation of AI solutions in various functions and roles within companies, including IT. He highlights the strengths in CO generation, data and analytics, service management, HR, sales, and marketing. AI in HR, Sales and Marketing, and Operations In HR, AI is being used to improve employee experience by indexing content and interacting with users. Talent acquisition recruiting uses AI on both sides of the recruiting equation, with AI being  used in talent assessment, helping to cut through biases and improve diverse hiring. Sales enablement and sales automation tools are the top lead and revenue-driving categories, while customer experience is the top cost-saving category. Operations are also being explored, with AI parsing information captured from video cameras for various applications such as shop floor settings, retail environments, and restaurants. Natural language conversations with equipment can lead to predictive maintenance, allowing organizations to strategize and optimize operations. Robert goes on to explain more about the improvements made using AI in HR, IT, and sales and management. AI-based Solutions in the Retail and Insurance Industry The conversation turns to the use of AI in various industries, including retail, and insurance. In the retail industry, AI-based solutions have impressed with their ability to scan store shelves with smartphones and receive critical metrics like stock availability, pricing, promotion, and competitor positioning. Smart Digital Signage solutions can also be used to adapt to demographics and reactions of customers. In the insurance industry, AI-based solutions include smart digital signage that can adapt to demographics and react to customer reactions. In the insurance industry, AI-based solutions include smart digital signage that can adapt to different demographics and respond to customer needs. Companies are exploring AI solutions to improve employee experience, sales, and marketing, while also focusing on cost-saving and predictive maintenance strategies. Robert discusses the potential benefits of AI in retail, such as real-time reactions to client information, and automated stock out detection. AI in the Legal and Financial Sectors In the legal sector, AI is being used for various purposes, including legal research, contract review, and contract management. This is particularly important for law firms and organizations with understaffed legal teams. In manufacturing, AI is being used to offer real-time instructions to machine line operators. Rob talks about disappointments in areas like financial services, healthcare, and government. In financial services, AI is being used for fraud detection, digital trust, and remote inspections. In insurance, AI can parse frequent documents into well-constructed spreadsheets or databases, and can conduct remote inspections. Rob also points out areas of disappointment.  Advice on Adopting AI  The conversation turns to the trend of AI being bought rather than built, particularly in the context of AI models. AI should be bought unless a build is absolutely necessary. The build side involves more uncertain investment levels and lead times, as it can lead to app sprawl and uncertainty in the market. Companies are advised to be deliberate about their build decisions, especially when it comes to AI models. On the talent side, companies are hiring new types of Chief AI officers or existing employees, such as Chief Digital Officers, Chief Technology Officers, and Chief Information Officers. These individuals are often left in charge of driving AI forward, but they may not have the necessary skills for building a new and unique model. On the build side, companies may need additional data scientists and data modelers, which can be challenging to achieve. On the consulting side, there is a growing trend of companies using top strategy firms on multiple AI projects. While most clients are still trying to orient themselves, consulting firms can help direct them towards buy-side scenarios where a POC or two can be done without a large implementation. Rob also touches on the importance of understanding the market and the potential benefits of AI solutions. Timestamps: 03:40: AI Market Insights and Research Methodology  05:28: Practical AI Applications in IT and Service Management 06:53: AI in HR and Talent Management  08:11: AI in Sales and Marketing  09:43: AI in Operations and Predictive Maintenance  11:31: AI in Retail and Supply Chain  14:49: AI in Legal and Manufacturing  17:55: Trends in AI Adoption and Talent Management 22:30: Consulting and AI Marketplace Links: Website: https://www.infotech.com/ YouTube: https://www.youtube.com/@InfoTechRG Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.