Podcasts about chenmed

Here's my new idea for an episode. Welcome to it. I want to talk about a major theme running through the last few episodes of Relentless Health Value. And this theme is, heads up, going to continue through a few upcoming shows as well. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. We have Matt McQuide coming up, talking about patient engagement, and Christine Hale, MD, MBA, talking about high-cost claimants. And we also have an encore coming up with Kenny Cole, MD, talking about a lot of things; but patient trust is one of them. But before I get to the main theme to ponder here, let me talk about what gets selected to talk about on Relentless Health Value. I will freely admit, how topics for shows get picked, it's not exactly a linear sort of affair. And furthermore, even if it were, I can't always get the stars to align to get a specific cluster of guests to all come on like one after the other. So, for sure, it might be less than obvious at times where my head is at—and sometimes, admittedly, I don't even know. This may sound incredibly scattershot (and it probably is), but in my defense, this whole healthcare thing, in case you didn't know, it's really complicated. Every time I get a chance to chat with an expert, I learn something new. I feel like it's almost impossible to sit in a vacuum and mastermind some kind of grand insight. Very, very fortunately, I don't need to sit in a cave and do all this heavy thinking all by myself. We got ourselves a tribe here of like-minded, really smart folks between the guests and you lot, all of you in the tribe of listeners who are here every week. Yeah, you rock! And I can always count on you to start teasing out the themes and the through lines and the really key actionable points. You email me. You write great posts and comments on LinkedIn and elsewhere. Even if I am a little bit behind the eight ball translating my instinct into an actual trend line, it doesn't slow this bus down. It's you who keeps it moving, which is why I can confidently say it's you all who are to blame for this new idea I came up with the other day after the podcast with Al Lewis (EP464) triggered so much amazing and really deep insight and dot connecting back and forth that hooked together the past six, I'm gonna say, or so shows. Let's just start at the beginning. Let's start with the topics that have been discussed in the past several episodes of the pod. Here I go. Emergency room visits are now costing about 6% of total plan sponsor spend on average. That was the holy crap moment from the episode with Al Lewis (EP464). Emergency room volume is up, and also prices are up. In that show with Al Lewis, I did quote John Lee, MD, who is an emergency room doctor, by the way. I quoted him because he told a story about a patient who came into the ER, winds up getting a big workup in his ER. Dr. Lee says he sees this situation a lot where the patient comes in, they've had something going on for a while, they've tried to make an appointment with their PCP or even urgent care, they could not get in. It's also really hard to coordinate and get all the blood work or the scans and have that all looked at that's needed for the workup to even happen. I've spoken with multiple ER doctors at this point, and they all say pretty much the same thing. They see the same scenario happen often enough, maybe even multiple times a day. Patient comes in with something that may or may not be emergent, and they are now in the ER because they've been worried about it for weeks or months. And the ER is like the only place where they can get to the bottom of what is going on with their body. And then the patient, you know, they spend the whole day in the ER getting what amounts to weeks' worth of outpatient workup accomplished and scans and imaging and labs. And there's no prior authing anything down. It's also incredibly expensive. Moving on from the Al Lewis show, earlier than that I had had on Rushika Fernandopulle, MD (EP460) and then also Scott Conard, MD (EP462). Both are PCPs, both talking about primary care and what makes good primary care and what makes bad primary care and how our current “healthcare marketplace,” as Dr. Conard puts it, incentivizes either no primary care and/or primary care where volume driven throughput is the name of the game—you know, like seeing 25 patients a day. These visits or episodes of care are often pretty transactional. If relationships are formed, it's because the doctor and/or the patient are rising above the system, not the other way around. And none of that is good for primary care doctors, nurses, or other clinicians. It's also not good for patients, and it's not good for plan sponsors or any of the ultimate purchasers here (taxpayers, patients themselves) because while all of this is going on, those patients getting no or not good primary care are somebody's next high-cost claimant. Okay, so those were the shows with Rushika Fernandopulle and Scott Conard. Then this past week was the show with Vivian Ho, PhD (EP466), who discusses the incentives that hospital leadership often has. And these incentives may actually sound great on paper, but IRL, they wind up actually jacking up prices and set up some weird incentives to increase the number of beds and the heads in them. There was also two shows, one of them with Betsy Seals (EP463) and then another one with Wendell Potter (EP384), about Medicare Advantage and what payers are up to. Alright, so let's dig in. What's the big theme? What's the big through line here? Let's take it from the top. Theme 1 is largely this (and Scott Conard actually said this flat out in his show): Primary care—good primary care, I mean—is an investment. Everything else is a cost. And those skyrocketing ER costs are pure evidence of this. Again, listen to that show with Al Lewis earlier (EP464) for a lot of details about this. But total plan costs … 6% are ER visits. Tim Denman from Premise Health wrote, “That is an insane number! Anything over 2% warrants concern.” But yeah, these days we have, on average across the country, 200 plan members out of 1000 every single year dipping into their local ER. That number, by the way, will rise and fall depending on the access and availability of primary care and/or good urgent cares. Here's from a Web site entitled ER Visit Statistics, Facts & Trends: “In the United States, emergency room visits often highlight gaps in healthcare accessibility. Many individuals turn to ERs for conditions that could have been managed through preventative or primary care. … This indicates that inadequate access to healthcare often leads to increased reliance on emergency departments. … “ED visits can entail significant costs, particularly when a considerable portion of these visits is classified as non-urgent. … [Non-urgent] visits—not requiring immediate medical intervention—often lead to unnecessary expenditures that could be better allocated in primary care settings.” And by the way, if you look at the total cost across the country of ER visits, it's billions and billions and billions of dollars. In 2017, ED visits (I don't have a stat right in front of me), but in 2017, ED visits were $76.3 billion in the United States. Alright, so, the Al Lewis show comes out, I see that, and then, like a bolt of lightning, François de Brantes, MBA, enters the chat. François de Brantes was on Relentless Health Value several years ago (EP220). I should have him come back on. But François de Brantes cemented with mortar the connectivity between runaway ER costs and the lack of primary care. He started out talking actually about a new study from the Milbank Memorial Fund. Only like 5% of our spend going to primary care is way lower than any other developed country in the world—all of whom, of course, have far higher life expectancies than us. So, yeah … they might be onto something. François de Brantes wrote (with some light editing), “Setting aside the impotence of policies, the real question we should ask ourselves is whether we're looking at the right numbers. The short answer is no, with all due respect to the researchers that crunched the numbers. That's probably because the lens they're using is incredibly narrow and misses everything else.” And he's talking now about, is that 5% primary care number actually accurate? François de Brantes continues, “Consider, for example, that in commercially insured plans, the total spend on … EDs is 6% or more.” And then he says, “Check out Stacey Richter's podcast on the subject, but 6% is essentially what researchers say is spent on, you know, ‘primary care.' Except … they don't count those costs, the ER costs. They don't count many other costs that are for primary care, meaning for the treatment of routine preventative and sick care, all the things that family practices used to manage but don't anymore. They don't count them because those services are rendered by clinicians other than those in primary care practice.” François concludes (and he wrote a great article) that if you add up all the dollars that are spent on things that amount to primary care but just didn't happen in a primary care office, it's conservatively around 17% of total dollars. So, yeah … it's not like anyone is saving money by not making sure that every plan member or patient across the country has a relationship with an actual primary care team—you know, a doctor or a nurse who they can get on the phone with who knows them. Listen to the show coming up with Matt McQuide. This theme will continue. But any plan not making sure that primary care happens in primary care offices is shelling out for the most expensive primary care money can buy, you know, because it's gonna happen either in the ER or elsewhere. Jeff Charles Goldsmith, PhD, put this really well. He wrote, “As others have said, [this surge in ER dollars is a] direct consequence of [a] worsening primary care shortage.” Then Dr. John Lee turned up. He, I had quoted on the Al Lewis show, but he wrote a great post on LinkedIn; and part of it was this: “Toward a systemic solution, [we gotta do some unsqueezing of the balloon]. Stacey and Al likened our system to a squeezed balloon, with pressure forcing patients into the [emergency room]. The true solution is to ‘unsqueeze' the system by improving access to care outside the [emergency room]. Addressing these upstream issues could prevent patients from ending up in the [emergency room]. … While the necessary changes are staring us in the face, unsqueezing the balloon is far more challenging than it sounds.” And speaking of ER docs weighing in, then we had Mick Connors, MD, who left a banger of a comment with a bunch of suggestions to untangle some of these challenges that are more challenging than they may sound at first glance that Dr. Lee mentions. And as I said, he's a 30-year pediatric emergency physician, so I'm inclined to take his suggestions seriously. You can find them on LinkedIn. But yeah, I can see why some communities are paying 40 bucks a month or something for patients without access to primary care to get it just like they pay fire departments or police departments. Here's a link to Primary Care for All Americans, who are trying to help local communities get their citizens primary care. And Dr. Conard talked about this a little bit in that episode (EP462). I can also see why plan sponsors have every incentive to change the incentives such that primary care teams can be all in on doing what they do. Dr. Fernandopulle (EP460) hits on this. This is truly vital, making sure that the incentives are right, because we can't forget, as Rob Andrews has said repeatedly, organizations do what you pay them to do. And unless a plan sponsor gets into the mix, it is super rare to encounter anybody paying anybody for amazing primary care in an actual primary care setting. At that point, Alex Sommers, MD, ABEM, DipABLM, arrived on the scene; and he wrote (again with light editing—sorry, I can't read), “This one is in my wheelhouse. There is a ton that could be done here. There just has to be strategy in any given market. It's a function of access, resources, and like-minded employers willing to invest in a direct relationship with providers. But not just any providers. Providers who are willing to solve a big X in this case. You certainly don't need a trauma team on standby to remove a splinter or take off a wart. A great advanced primary care relationship is one way, but another thing is just access to care off-hours with the resources to make a difference in a cost-plus model. You can't help everybody at once. But you can help a lot of people if there is a collaborative opportunity.” And then Dr. Alex Sommers continues. He says, “We already have EKG, most procedures and supplies, X-ray, ultrasounds, and MRI in our clinics. All that's missing is a CT scanner. It just takes a feasible critical mass to invest in a given geography for that type of alternative care model to alter the course here. Six percent of plan spend going to the ER. My goodness.” So, then we have Ann Lewandowski, who just gets to the heart of the matter and the rate critical for primary care to become the investment that it could be: trust. Ann Lewandowski says, “I 100% agree with all of this, basically. I think strong primary care that promotes trust before things get so bad people think they need to go to the emergency room is the way to go.” This whole human concept of trust is a gigantic requirement for clinical and probably financial success. We need primary care to be an investment, but for it to be an investment, there's got to be relationships and there has to be trust between patients and their care teams. Now, neither relationships nor trust are super measurable constructs, so it's really easy for some finance pro to do things in the name of efficiency or optimization that undermine the entire spirit of the endeavor without even realizing it. Then we have a lot of primary care that doesn't happen in primary care offices. It happens in care settings like the ER. So, let's tug this theme along to the shows that concern carriers, meaning the shows with Wendell Potter (EP384) on how shareholders influence carrier behavior and with Betsy Seals (EP463) on Medicare Advantage plans and what they're up to. Here's where the primary care/ER through line starts to connect to carriers. Here's a LinkedIn post by the indomitable Steve Schutzer, MD. Dr. Schutzer wrote about the Betsy Seals conversation, and he said, “Stacey, you made a comment during this fabulous episode with Betsy that I really believe should be amplified from North to South, coast to coast—something that unfortunately is not top of mind for many in this industry. And that was ‘focus on the value that accrues to the patient'—period, end of story. That is the north star of the [value-based care] movement, lest we forget. Financial outcome measures are important in the value equation, but the numerator must be about the patient. As always, grateful for your insights and ongoing leadership.” Oh, thank you so much. And same to you. Grateful for yours. Betsy Seals in that podcast, though, she reminded carrier listeners about this “think about the value accruing to the patient” in that episode. And in the Wendell Potter encore that came out right before the show with Betsy, yeah, what Wendell said kind of made me realize why Betsy felt it important to remind carriers to think about the value accruing to patients. Wall Street rewards profit maximization in the short term. It does not reward value accruing to the patient. However—and here's me agreeing with Dr. Steve Schutzer, because I think this is what underlies his comment—if what we're doing gets so far removed from what is of value to the patient, then yeah, we're getting so removed from the human beings we're allegedly serving, that smart people can make smart decisions in theoretical model world. But what's being done lacks a fundamental grounding in actual reality. And that's dangerous for plan members, but it's also pretty treacherous from a business and legal perspective, as I think we're seeing here. Okay, so back to our theme of broken primary care and accelerating ER costs. Are carriers getting in there and putting a stop to it? I mean, as aforementioned about 8 to 10 times, if you have a broken primary care system, you're gonna pay for primary care, alright. It's just gonna be in really expensive care settings. You gotta figure carriers are wise to this and they're the ones that are supposed to be keeping healthcare costs under control for all America. Well, relative to keeping ER costs under control, here's a link to a study Vivian Ho, PhD, sent from Health Affairs showing how much ER prices have gone up. ER prices are way higher than they used to be. So, you'd think that carriers would have a huge incentive to get members primary care and do lots and lots of things to ensure that not only would members have access to primary care, but it'd be amazing primary care with doctors and nurses that were trusted and relationships that would be built. It'd be salad days for value. Except … they're not doing a whole lot at any scale that I could find. We have Iora and ChenMed and a few others aside. These are advanced primary care groups that are deployed by carriers, and these organizations can do great things. But I also think they serve—and this came up in the Dr. Fernandopulle show (EP460)—they serve like 1% of overall patient populations. Dr. Fernandopulle talked about this in the context of why these advanced primary care disruptors may have great impact on individual patients but they have very little overall impact at a national scale. They're just not scaled, and they're not nationwide. But why not? I mean, why aren't carriers all over this stuff? Well, first of all—and again, kind of like back to the Wendell show (EP384) now—if we're thinking short term, as a carrier, like Wall Street encourages, you know, quarter by quarter, and if only the outlier, mission-driven folks (the knights) in any given carrier organization are checking what's going on actually with plans, members, and patients like Betsy advised, keep in mind it's a whole lot cheaper and it's easier to just deny care. And you can do that at scale if you get yourself an AI engine and press Go. Or you can come up with, I don't know, exciting new ways to maximize your risk adjustment and upcoding. There's an article that was written by Sergei Polevikov, ABD, MBA, MS, MA

In this special live episode, with guests Lisa Christensen, Hillary Miller and Christopher Lind, we explore their experience and deep expertise on the topics of L&D strategy and team structures - and it’s a masterclass of a conversation. Register for L&D Next 3rd - 6th March for free today at https://360learning.com/l-and-d-next/2025/ KEY TAKEAWAYS Understand what L&D is there to achieve. Team structures have to evolve and be flexible. L&D structure has to be right for achieving L&D aims, so it may be different from other teams in the organisation. Build adaptable teams by focusing on skillsets. Leverage data and hone in on one KPI. Understand which relationships and functions you need to focus on. That will evolve. Work holistically with other areas of the business. BEST MOMENTS “I've never seen a truly centralized model, ever.” “We can get hung up on the hierarchy of things and miss out.” “You gotta know who your players are, their bench strengths.” “We need better data capabilities in learning.” “Figure out what they care about and then lean on that.” Lisa Christensen Lisa leads McKinsey & Company's Learning Design and Development Center of Excellence, a global team of design experts, designing and building the learning that develops McKinsey Partners and professionals, enabling them to deliver incredible client impact. Lisa founded and leads McKinsey's Learning Research and Innovation Lab and sits on the global learning leadership team. https://www.linkedin.com/in/lisachristensen Christopher Lind Christopher Lind is a dynamic leader at the intersection of business, technology, and human experience, serving as an executive advisor, AI ethicist and sought-after voice in the L&D space. As a former Chief Learning Officer for ChenMed and GE Healthcare, Christopher has led transformative learning strategies that enhance workforce capability and business performance. A prominent commentator, speaker, and thought leader, he is known for his forward-thinking approach to digital learning, AI, and the evolving role of technology in talent development. https://www.linkedin.com/in/christopherlind Future Focused: https://christopherlind.substack.com Hillary Miller Hillary Miller is a seasoned Learning & Development leader currently heading L&D at HCA Healthcare. With a passion for driving workforce capability and business impact, she brings extensive experience in healthcare education and leadership development. Previously, as Chief Learning Officer at Penn State Health, Hillary led enterprise-wide learning strategies, fostering a culture of continuous development and innovation. https://www.linkedin.com/in/hillarybmiller VALUABLE RESOURCES https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

In this compelling interview, Dr. Gordon Chen tells us how he and his wife, Dr. Jessica Chen, are working to add “Thrive” years to people's lives through their new organization, ThriveWell.  A ThriveYear is an additional year of health span attained through optimized health, wellness, and purpose.  Gordon and Jessica spent 20 years working to transform primary care at ChenMed. Through his father's journey being misdiagnosed with a terminal cancer, Gordon and Jessica became inspired to help seniors live longer, better quality lives, and through ThriveWell, they're scaling the process.  He says that behavior change is one of the most critical components of adding Thrive years. Gordon also shared that care based on relationships and outcomes can help lower hospitalization rates by 230-50%, helping patients living 5-7 years longer than they otherwise might have.  Check out the full interview to hear more about Gordon's journey, and how ThriveWell is focusing on 5 areas - personal, community, physical, nutritional, spiritual -  to help people reverse disease and add ThriveYears. Dr. Gordon Chen is the CEO and Co-Founder of ThriveWell, and a founding family member and former Chief Medical Officer at ChenMed. Topical time codes: 1:04 - About the journey at ChenMed and to ThriveWell 5:50 - Community focus 11:21 - Five focus areas for impact 16:18 - Goal to add 20,000 ThriveYears in each community they serve 21:27 - Optimizing care and reversing disease Connect with Dr. Gordon Chen: https://www.linkedin.com/in/drgordonchen/   Learn more about ThriveWell: https://www.thrivewell.com

Jill Wener, MD is a board-certified Internist, certified EFT/tapping practitioner and trainer, anti-racism educator, DEI consultant, trauma specialist, allyship coach, expert in physician wellness, and Co-Founder and Partner at Conscious Anti-Racism, LLC. She is also a proudly anti-Zionist Jew, and is dedicated to fighting for freedom for people of all identities. Jill is passionate about helping people take responsibility for their problems and teaching them practical, easy, rewarding, and trauma-informed tools to take self-improvement to the next level. Jill is the co-creator of the CME-accredited Conscious Anti-Racism training programs, the host of the Conscious Anti-Racism podcast, and the co-author of the best-selling Conscious Anti-Racism book. She has created CME-accredited EFT/tapping and meditation courses. Jill has worked with clients such as Georgia Aquarium, Yale University, the Accreditation Council for Graduate Medical Education, Seattle Children's Hospital, Centene, Santa Clara Medical Society, Rush University Medical Center, ChenMed, the Pittsburgh Business Group on Health, Emory University, Atkins Global, and the National Alliance for Healthcare Purchaser Coalitions. You can connect with her on Instagram and LinkedIN @jillwenerMD, as well as on her website www.jillwener.com.

Send us a textIn this episode, we welcome back an inspiring healthcare leader to discuss the future of healthcare transformation. We dive into the concept of humanistic healthcare, the importance of purpose-driven leadership, and how business model innovation is reshaping the industry. Tune in to learn about the movement that's breaking healthcare free from the traditional mold, creating a system that focuses on health, not just healthcare.Key Takeaways:Humanistic Rebel Leadership: A new movement focused on humanizing healthcare through purpose-driven leadership and collective action.Digital & Business Model Transformation: How integrating digital tools with new business models is driving innovation in healthcare.ChenMed's Success Story: A prime example of humanistic care paired with cutting-edge technology to serve a high-needs population.The Power of Love in Healthcare: Building systems that care for patients holistically, addressing not only their medical needs but their emotional and social well-being.The Future of Healthcare: Shifting focus from a profit-driven, transactional model to a health-centered, preventative care approach.

If you're stateside, I hope you had a phenomenal Labor Day weekend and enjoyed the abbreviated week. It's been a wild one here on the personal front and the intersection of business, tech, and human experience. With that, let's get to it. New Beginnings - I've been hinting that I had some personal news coming for the past couple of weeks, and the secret is out. My wife and I recently gave birth to baby #8, and it's been a fantastic new beginning on the heels of the end of my time at ChenMed. Yet, there's been some essential life lessons learned through the experience. Canva Price Gouging? - 400% price hike?!? Say what?! While many are reeling from Canva's recent pricing changes, there's more to it than meets the eye. While I'd have had some spirited conversations about the strategy, it makes sense, given the cost associated with their AI investment. However, was their investment in things any of their customers wanted? AI Active Listening - It's strange when you open your favorite social app, and that thing you were just talking about shows up as a "promoted post," but is it the result of CMG's active listening? I'm not entirely convinced, but I still think there's reason to shine a light on the matter. Gen Z Office Drama - Those darn Gen Zers and all their needs, amirite?! Reading WSJ's article about how much bosses struggle with their Gen Z employees got me visibly upset for many reasons. We're dealing with individuals, not a group of clones. And, from what I can tell, everything they're asking for seems pretty reasonable. But hey, shameless plug for how I can help. Hallucinations Gone Wrong - Imagine you ChatGPT yourself only to get a comprehensive description that's completely false and defamatory. Well, as one German court reporter discovered, it's not a possibility left to our imaginations. The sadder part was the lack of legal recourse to amend the problem. Show Notes: In this Weekly Update, Christopher shares a major personal update of welcoming a new baby while transitioning from his previous job. He discusses the complexities of keeping personal news private and the societal pressures of living up to others' expectations. The episode transitions into significant tech news, including a massive price hike by Canva and the controversial leaked presentation about data harvesting by Cox Media Group. He also addresses misconceptions about Gen Z in the workplace and highlights the importance of individual relationships. Lastly, the he covers the implications of AI errors, using the example of a court reporter wrongly labeled by an AI tool, and emphasizes the need for vigilance in digital footprint management. 00:00 - Introduction 01:15 - New Beginnings: Welcome Baby 8 11:53 - Canva's Price Hike: Hidden Costs of AI 23:01 - Leaked Presentation: Privacy Concerns with Smart Devices 31:40 - Gen Z in the Workforce 39:28 - AI Slander: Dangers of AI Misinterpretation 45:50 - Final Thoughts and Cautionary Advice #AI #GenZ #Leadership #Parenting #Futureofwork

How is AI transforming human sexuality? How will AI change the way people create and consume pornography? And is the church ready? We talk with businessman, AI specialist, and podcaster Christopher Lind about these questions and more. Prepare yourself, because some radical changes are coming in how our culture approaches questions of sexuality.Christopher Lind is a Tech Analyst and Industry Advisor. He is the Chief Learning Officer at ChenMed. He Hosts the Future-Focused podcast. Christopher is a devoted husband and father of 7. He lives at the intersection of business, technology, and the human experience. ==========Think Biblically: Conversations on Faith and Culture is a podcast from Talbot School of Theology at Biola University, which offers degrees both online and on campus in Southern California. Find all episodes of Think Biblically at: https://www.biola.edu/think-biblically. Watch video episodes at: https://bit.ly/think-biblically-video. To submit comments, ask questions, or make suggestions on issues you'd like us to cover or guests you'd like us to have on the podcast, email us at thinkbiblically@biola.edu.

The advent of AI is transforming the landscape of leadership in the modern workplace. As technology continues to evolve, leaders must strike a delicate balance between leveraging AI's capabilities and maintaining the irreplaceable human touch.In this episode, host David Rice is joined by Christopher Lind—VP, Chief Learning Officer at ChenMed—to delve into the complexities of navigating leadership in the AI age.Support the Show.

Link to blog post This week's Cyber Security Headlines – Week in Review is hosted by Rich Stroffolino with guest Janet Heins, CISO, ChenMed and janetheins.com Thanks to our show sponsor, Vanta Whether you're starting or scaling your security program, Vanta helps you automate compliance across frameworks like SOC 2, ISO 27001, and more. With Vanta, you can streamline security reviews by automating questionnaires and demonstrating your security posture with a customer-facing Trust Center. Over 7,000 global companies like Atlassian, Flo Health, and Quora use Vanta to manage risk and prove security. Our listeners get $1,000 off at Vanta.com/headlines. All links and the video of this episode can be found on CISO Series.com

As we navigate through the ever-changing landscape of technology and work, understanding how AI intersects with our daily lives and professions has never been more critical. In this episode, host David Rice is joined by Christopher Lind—VP, Chief Learning Officer at ChenMed—to offer valuable insights into how AI is reshaping work and life.Support the Show.

All the talk is of AI but what about the action? Is it too soon to act or are we at risk of missing the bus? In this episode, seasoned CLO, Christopher Lind, explores how he has led his team and organisation in the age of AI towards expecting and achieving more. KEY TAKEAWAYS L&D teams need to adapt fast to both technological and economic disruptors and learn to use a new bag of tricks. You have to understand what is needed before you can deliver, so you have to push back a bit on the pressure to do everything in a rush. When you change the way L&D works you are going to get pushback. You will have to stand your ground but pick your battles. Be very patient with your stakeholders when you change things. It will take many months for them to see the improvement and fully understand the change. To help the stakeholder recognise whether this thing is really that important, ask what things will look like once we have fixed this, Get to know people on a personal level. Building strong relationships opens up communication and makes things far easier down the line. Use AI to work faster, but also think creatively and ask how you can use it to do things differently. AI makes true real-time active learning possible. Use AI to improve your skills and help you to do your job better and faster. AI creates time for you to do things you simply didn´t have enough capacity for before. BEST MOMENTS 'I can get an algorithm to create more creative content than a person now.' 'You actually can use this (AI) for yourself as well.' 'People aren't transactions, they are relationships… focus on relationships.' 'Technology is radically opening new pathways to do stuff like we've never been able to do before.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/ Christopher Lind Bio Christopher Lind is VP and Chief Learning Officer at ChenMed, leading enterprise learning strategy. He's also the host of Future Focused, a podcast and newsletter that explores the landscape of learning leadership and strategy (and much more), an advisory board member of the CLO Exchange, and the founder of Learning Sharks, which offers comprehensive advisory on all things learning innovation and technology. Previously, he was Head of Global Digital Learning at GE Healthcare. You can follow and connect with Christopher via: LinkedIn: https://www.linkedin.com/in/christopherlind/ Future Focused: https://christopherlind.substack.com/ ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

In this must-listen episode, we sit down with the esteemed Christin Davis, Managing Director of HR Operations and Technology at ChenMed. Her unique journey from Capitol Hill to transforming HR tech is nothing short of inspirational and is packed with tidbits that could redefine the way your company handles HR technology.

Today's guests: - Sanina Ellison Jones, President of the Dearborn Realtist Board, theoldest african American RealEstate Trade Association. - Dian Palmer, President of SEIU 73 - Dr. Carlos Crudup of ChenMed

In this episode, I sat down with Buck Poropatich, Head of Lyft Healthcare. Lyft Healthcare launched in 2016 as part of Lyft's broader efforts to address transportation barriers in healthcare. Today, Lyft Healthcare partners with 9 of the 10 largest US health systems, non-emergency medical transportation brokers, and the top 10 payers to provide rides across the patient journey. By providing reliable transportation through its extensive network, Lyft Healthcare helps reduce patient no-shows, enhance the member experience, and ultimately improve patient outcomes. Since he joined in 2019, Buck has helped secure key partnerships with industry leaders like ChenMed, CVS, and Kroger Health, alongside countless others.  Buck and I discussed:  Lyft Healthcare's founding story after the company discovered a hidden product-market fit in the healthcare industry. Creative partnerships with companies like Best Buy Health and Instacart Health that have enhanced Lyft Healthcare's services and expanded their reach in the healthcare space. Lyft Healthcare's alignment with the shift towards value-based care, as transportation plays a strategic role in improving care adherence, member satisfaction, and managing total cost of care. Future expansion plans for Lyft Healthcare include expanding their Medicaid footprint, extending their Lyft Assisted product, and leveraging mobile app technology and data modeling to improve the member experience.

In this episode of the HR Leaders podcast, join Christopher Lind, VP, Chief Learning Officer at ChenMed as he explores the evolving landscape of work with insights on AI's impact on skills, organizational dynamics, and personal identity.

In this podcast conversation, we begin by wrestling with some innocent questions around AI but end up exploring some darker parts of this topic, including the reality of sex robots and cloning dead loved ones to ease our pain--and how this might destroy humanity. Christopher is a Tech Analyst and Industry Advisor and Chief Learning Officer at ChenMed. He's also the host of the podcast: Future-Focused. Christopher is a devoted husband and father of 7 under 12, and is a bit of an expert when it comes to questions related to AI and transhumanism. Support Theology in the Raw through Patreon: https://www.patreon.com/theologyintheraw

Growing through organizations can be a difficult challenge for many emerging healthcare leaders. Join us as we speak with Christian Tadje, the Regional Vice President at Blue Cloud Pediatric Surgery Centers, a former Regional Business Director with ChenMed, and a previous Health Conscious Podcast Host! Hear about his outlook on strategy in both career growth and in successful healthcare organizations -including important career transitions.

Follow our show wherever you get your podcasts: https://link.chtbl.com/JoH0AMKR   Are you a doctor dreaming of stepping into a leadership role? Then, learn from the best in the field with our guest, Len Scarpinato, DO, MS, a physician and esteemed leader in various healthcare organizations. He has more than 15 years of experience as a physician executive and is currently the CMO of Hospital and Community Care at Chenmed. Dr. Scarpinato earned his Master of Science in Administrative Medicine from the University of Wisconsin-Madison. In this episode, we delved into the journey from clinician to executive, the challenges and triumphs of physician leadership, and strategies for effective leadership in healthcare. He candidly shared his experiences with job loss as a physician executive, offering advice on resilience and the importance of continuous learning and self-improvement.  So if you have the passion and drive to make a difference, don't hesitate to step forward and lead! “If you're looking to protect yourself and not have people smarter than you and not have people that can have potential greatness, you're going to have failing teams and mediocre work product and whatnot. But if you try to hire the best people you can and set them right and nudge them in the right direction, you're going to have great teams that do great work.” - Len Scarpinato, DO, MS     Episode highlights: Transitioning from clinician to leader and developing the essential skills Navigating committee dynamics Job security for physician executives Balancing clinical and leadership role Hiring and nurturing talent for physician leadership   Resources: Success From Failure: How Physician Executives Can Deal with Job Loss https://www.dropbox.com/scl/fi/xqurw0vv8qejs6zyw119d/Scarpinato-Article-AAPL-Success-from-Failure.pdf?rlkey=jte50rnku4sn19d541i4von5i&dl=0 Quadruple Aim Physician Leadership Retreat: https://support.thehappymd.com/quadruple-aim-physician-leadership-retreat-spring-2024 Ideal Physician Job Search Formula: https://www.thehappymdacademy.com/store/hUXKudq8 Ep 51: What To Do When a Patient Says Thank You https://physiciansonpurpose.libsyn.com/51-what-to-do-when-a-patient-says-thank-you   Connect with Dr. Scarpinato: Linkedin: https://www.linkedin.com/in/len-scarpinato-do-ms-88266615/ Watch it on Youtube: https://youtu.be/a8zHQV4FYJA   Learn more about Dr. Dike and The Happy MD: https://linktr.ee/dikedrummond Contact Dr. Drummond Email: support@thehappymd.com  Phone: 206-430-1905 Web contact form: https://www.thehappymd.com/contact  

For a full transcript of this episode, click here. This inbetweenisode is me geeking out, so if that's not your thing, you've been warned. There's a term I'd like to encourage anyone interested to look up. It's the narcissism of small differences. It explains a lot. The narcissism of small differences is the idea that those who, maybe in theory, should be friends/BFFs working side by side toward the same major goal are not. We divide ourselves into these micro-camps. Why? It's a thing to get really narcissistic about small differences. Consider vegans and vegetarians who are so often all up in each other's business in really nasty ways. Who knew whether or not someone decides to eat cheese could create such enmity? Or there's subreddits on Reddit dedicated to people fighting about fantasy football. You would think that everyone who plays fantasy football would be friends, except … not. There are apparently major schisms in the fantasy football world. Or consider branches of the same religion who are at war with one another. Consider people in the same political party fracturing over who is the very most whatever … pick something. So, now let's talk about the narcissism of small differences and how it's relevant when we're thinking about helping patients in the United States get better healthcare for an affordable price. We have these gigantic corporate entities right now very industriously vertically integrating to control supply chains and cornering markets buying up physician practices and using every trick in the book to extract maximum profitability from patients and taxpayers and employers. Achieving some kind of tipping point where these incredibly well-orchestrated and well-funded profit machines are driven back will only happen when enough people, individuals, amass behind that tipping point. It will take more than a village. And my ardent request here is to—I don't know—we quit it with the narcissism of small differences. Do not succumb. “When you cling to ‘my way' you preclude your ability to synthesize, cooperate, support, or even—in [some] extreme cases—peacefully co-exist with other members of your tribe. You destroy a fundamental reason for belonging in the first place: community.” That last bit was a quote from a blog post by Frances Cole Jones. I love the community who I interact with most on LinkedIn, and there's also some Listservs and some Slack groups that I love. Even X and Threads, for the most part, are lovely nests of great people trying to understand one another and further a common cause. I guess when you get into the kind of wonky stuff that you and I get into, there's a finite group of us who are even reading these Tweets or posts or whatever they are. It's a “small junior high school,” as one of my clients used to call it a long time ago. But there's also often enough that somebody who swoops down and in the name of ... something … slams a 95% aligned cause. It's like two people agreeing on the restaurant to go to lunch, but one wants to go there and get a rice dish or because it's closer to their house and the other wants to go there because the restaurant serves a great tortilla—and the two of them fight over what's the right reason to go to that restaurant or what the best item is on the menu. This is literally a metaphor that describes some of the sniping that I have seen, that you have seen amongst mostly aligned folks trying to figure out how to put patients over profits. I mean, guys, go to the restaurant. Once you're there, you can place separate orders. Work together to just get to the restaurant. It's certainly easier to say than do, but if we're aware of this and we focus on the points of agreement and maybe just think a little bit about whether the points of difference really even matter—in real life, not theoretical philosophy life—because a lot of times, they don't. And then divided we fall. I think a lot about small difference narcissism-ing when someone comments derisively that a post or an article puts too much emphasis on … I don't know, transparency or employers or mental health or … pick something. But here's the thing: In the village, everybody is gonna have different number one priorities. That's why it takes a village. Maybe I'm wrong, but I'm thinking it's not a zero-sum game. Just because someone is angling hard for patient empowerment or consumerism or whatever doesn't make it harder for anybody else to promote patient health literacy or better quality measures or integrated behavioral health. Probably it will make it easier, since both are trying to figure out how to put patients over profits. Both are pushing in the same direction, albeit one is headed northwest and the other one might be angled really far northeast. Point is, everybody will get momentum as long as we're all roughly headed northbound. Now, caveat and sidebar: There are people emphasizing things because they're actually working on them, and then there are people promoting things because it's good marketing. Jeff Hogan wrote about this at the beginning of January, and I agree with him here. Here's what he had to say, and then I'm gonna connect it back to what I think is a really important point about the narcissism of small differences. Jeff wrote: Over the course of the last month [I have] been asked no fewer than 20 times about exactly which conferences [I am attending] … this year. … All of my conference intentions are focused on one question: What will this conference do to promote a complete change in our healthcare paradigm … focused on superior [patient] access and outcomes as well as payment reform and care transformation? Said a different way, is this conference literally a honey pot for those who have screwed up the existing system and who are merely virtue signalling …? Who is speaking at this conference? Is it representatives of the same health systems and the same payors [and perpetuating] legacy moats and monopolies or is it a conference promoting change makers, risk takers and provider models and systems embracing risk and [healthcare] transformation? … What kind of change and innovation ever came out of an echo chamber? Challenging my friends and healthcare influencers to think carefully about their choices. Conferences create the opportunity to leverage great ideas and movements. We're finally seeing first followers having expanded influence. Are you one of them? So, talking about that conference that happens at the beginning of January, I heard that a CEO of a major PBM (pharmacy benefit manager) stood up in front of that room and used the word transparency or a synonym six times in five minutes. Check out this LinkedIn post/video and this article as to why my eyebrows are sky-high on what transparency actually means for the CEO when you look at what this PBM is actually doing. If you look at quarterly reports again of some of these big entities, the cover of that annual report has lots of wonderful patient-centric words on it—while if you look at how those entities are actually making money, it is in direct conflict with those words. Now, there's always going to be nuances here … always. And that's what makes this very subjective and very personal. Everyone doing well by doing good is going to have a marketing statement, and it wouldn't be a marketing statement if it didn't sound amazing, right? The nuance or the question is: To what degree are they actually achieving that marketing statement? What's the line that separates pure spin from an acceptable level of achievement of the marketing statement? Because we want to support the organizations that are trying here while, at the same time, make sure that we're kind of quarantining those who are just all talk in ways that confuse the marketplace and don't help patients get affordable quality healthcare, just like Jeff just said. I gotta say, sometimes I struggle here myself. This is why I wrote a manifesto (EP399 and EP400). And you might struggle, too. It's probably no coincidence that sometimes the loudest individuals advocating for patients over profits are retired. And, throwing no shade here, I love the whistleblowing and the truth telling. But I think we have to be a little careful because who is actually gonna do the changing and the tipping point reaching are those who are still working for a living on or about the healthcare industry. And when I say “working for a living,” I mean we're taking money and putting it in our pockets. We need to pay the rent and go on vacation every now and then. And we need money to pay for our family's healthcare. If we didn't take money, if we just volunteered, that cash might have funded more patient care or maybe made that care or premiums more affordable. Every one of us is a cost center if we think about it from the standpoint of the patient or plan member. Every one of us. If you did it for free, the money could accrue to patients, right? I also keep in my mind that there are, for sure, individuals within any of these profit-seeking, financially motivated, maybe not patient-motivated organizations; and these individuals have a job to do the good that that organization is doing. These are the ones who are actually working on pilots that actually work or doing work with social determinants of health or behavioral health that are actually (again) working. While I dislike the overall impact potentially of the one who is paying their paycheck, I gotta keep in mind that the more successful this individual is within that corporate entity, the more good that that entity is gonna wind up doing. I think about this because, again, my main concern is doing better by patients, helping the sort of insurgents within some of these entities. These entities should be held accountable, no doubt; but the people who work within them should—I don't know—I still want to encourage them to do better. The goal is to help patients, not catch up some good people in a quest to punish their boss. So, it's always a matter of degrees. It's always nuances. It's always how much value got delivered back for the dollars that we took in compensation for the work that we did. What did the work we do add up to? In my personal case—and I covered this in the manifesto (again, EP399 or EP400)—I worked really hard, by the way. I was sweating bullets when I was creating that manifesto. I was not sure whether I was gonna get skewered. It really was hard, and it took some major soul searching to create (again, EP399 and EP400). What I try to do, I usually shoot for trying to get patients better outcomes in a way that is cost neutral. The work that I do most of the time (ie, my day job) is probably not gonna lower costs. It's not gonna lower costs. It's just not within the parameters of what I do, and it's not within the parameters of my expertise. Others who I count on to do their thing here, they might be working the opposite angle—the care might be the same, but costs are reduced. Again, a fine way to go. Maybe some of you have figured out how to get patients better care at lower costs. That's the holy grail … and big kudos. But not everybody can do it. It's just not possible a lot of times on any number of levels that we don't have time to get into today. Again, all of this is why I wrote my manifesto for how I reconcile my own self and determine what “having personal integrity” means to me and for me and also for my company. And maybe over the years I've made some choices that I wouldn't make again—but those choices ultimately have wound up funding this podcast, so maybe that's my redemption potentially. I don't know. We all live and learn, and we can't start to hate ourselves because we haven't been perfect. A lot of times, you don't realize the ultimate impact of something until after you've done it. And at that point, you just gotta regroup and try again and do better this time. We all just have to contemplate patient impact. On the other hand, there are often conversations with very motivated entrepreneurs that I've had where the words affordability, impact on patient premiums, access, or better actual measurable health … these words don't come up. At all. Or you talk to somebody else who works at one of these behemoth payers or hospital systems or whoever, and those words do not come up. At all. Again, tracking back to the narcissism of small differences here, are we fighting with someone who is basically 95% aligned with what we're trying to do? Or is this somebody on the other side who's really not in the village because they do not have the same overall intent? The point I'm making here in this inbetweenisode is simply that if we're thinking about this from the standpoint of the patient, then every one of us who isn't retired or independently wealthy or volunteering, we all have a great opportunity to do some amazing work. But we're also all living in glass houses, and if somebody really wants to get all small difference narcissistic about it, they probably could very self-righteously take out most of us. This isn't some kind of cartoon where all the good guys all look the same and everything is black-and-white and there's no nuances. I'm belaboring these points because if we want to build a village, we cannot do so without contemplating who we choose to let in it and who we're gonna beat up on LinkedIn or wherever. But we can be a motley bunch and still work together, as long as we accept each other for the imperfect souls that we are and what we can in the aggregate add to the common cause. There's no “one size fits all” for what we want for ourselves and what we want our legacy to be. I wanna just track back for one sec to that earlier comment I made about people who work for a company that's actively working to take as much money out of the system as possible and give it to their shareholders at the corporate level … because here's an actual case study example of that, and maybe it will be helpful. The other day, I was talking to an actuary who worked for a large (again) payer. And this actuary was trying to figure out ways to create win-wins for plan members within the constraints of his job. This actuary, if he can figure out the math, given the scale of members that he'll reach, he could have a really large positive impact even if he only changes the trajectory of his math by a fraction of a percentage point. I want this guy on my team and in my tribe. He is trying to help, and he has the power to incrementally fix some stuff that is gonna matter to potentially millions of people. I'm not gonna kick him out of my village anyway because of who pays his paycheck. Conversely, I'm gonna try to encourage him to spread his way of thinking to the other actuaries that he works with. Or I get emails all the time (all the time) from people, especially at the beginning of their careers; and they're looking to find a job where they can make an impact. These are smart, ambitious young job searchers, and I hear from them so often I actually have a very long template response that I've been poking away at for years. And I always tell them some variation of many of the things that I have said on this podcast. Often enough, though, I'll get a response back that's something like, “Wow! Thanks so much. This was all so helpful. After much thought, I've decided I'll go work in private equity (PE). I'm gonna go work for a private equity firm so I can fund start-ups who are gonna make a difference for patients.” They may go on, and they mention how they were reading the Slack channel of one of these many groups where they don't talk about the stuff that we talk about on Relentless Health Value. They talk about the thrilling world of start-ups and health information technology and scaling and AI and repeatable whatever. Hold your judgment. I am managing to keep mine in check. I consider that Iora Health (now One Medical) and ChenMed really help a lot of patients. There are some great new companies out there. People also have made lots of money at some of them. Nuances. Choices. Also, who's their leadership? Now, it's inarguable that anyone that's working for a profit-seeking missile of a publicly traded company or a PE-funded company is going to have to contend with a moral framework that is more of a money framework than a moral framework. Same thing goes for anyone working at a huge, consolidated hospital system like the ones that get written up in the New York Times for all kinds of egregious stuff. This money focus may be irrevocably misaligned with the values of someone who works there, and the person may ultimately quit because it becomes too much cognitive dissonance. And if and when they quit, great. They're at a different place in their journey. Maybe they listened to Relentless Health Value long enough and began to realize some of their employer's Kool-Aid might not taste quite right. For them to get to the next stage of their journey and have the impact that they may ultimately want to have, they kinda had to start out in the belly of the beast—and I won't hold that against them, especially if they were able to alter the trajectory of the organization or help patients along the way while they were there. Here's another example to think about as we think about the narcissism of small differences and who gets to be in the village and who we're gonna tell to talk to the hand. I was talking to a friend of my dad's who literally was going to die from a neuroendocrine cancer. He had weeks to live, maybe not even plural. He was given a new immunologic cancer drug. And it's now two years later, and he's still here and in remission. According to the package insert of this drug, he'll probably have 47 months, almost four years, of extra life. Yeah, that drug was expensive. I opened my mouth to say something, and my dad's friend … he kinda shushed me. He said, “Do not say anything bad about the pharma company or my doctors at the big, consolidated health system where I got my care. I am alive, and I should be dead.” This is why I started Relentless Health Value and why I continue to do this thing. It's because almost everything in the healthcare industry along the good-for-patients curve is a matter of degrees. Tip too far in one direction, and we start to cost more than the value we put out in exchange. Tip too far in the other direction, we go out of business. Everything I talk about on Relentless Health Value is in the service of helping myself and you and anybody else I can reach. It's in the service of us figuring out how all of these nuances work in the real world—to help figure out who gets what when and how that might impact patients caught in the crossfire. It's to help figure out my own path forward that I can be proud of, and maybe I can help others trying to do the same. But at the end of the day, we're all gonna make slightly different choices and evaluations. Please don't let the narcissism of small differences prevent us from creating a village large enough to fix healthcare for patients. Also, it's just a nicer way to exist. Also mentioned in this episode are Frances Cole Jones; Jeffrey Hogan; Eric Bricker, MD; Iora Health; and ChenMed. For more information, go to aventriahealth.com.   Each week on Relentless Health Value, Stacey uses her voice and thought leadership to provide insights for healthcare industry decision makers trying to do the right thing. Each show features expert guests who break down the twists and tricks in the medical field to help improve outcomes and lower costs across the care continuum. Relentless Health Value is a top 100 podcast on iTunes in the medicine category and reaches tens of thousands of engaged listeners across the healthcare industry. In addition to hosting Relentless Health Value, Stacey is co-president of QC-Health, a benefit corporation finding cost-effective ways to improve the health of Americans. She is also co-president of Aventria Health Group, a consultancy working with clients who endeavor to form collaborations with payers, providers, Pharma, employer organizations, or patient advocacy groups.   00:42 What “the narcissism of small differences” means. 02:18 How does this narcissism of small differences show up in the effort to fix the healthcare industry? 05:26 Quote from Jeff Hogan. 10:12 “What did the work we do add up to?” 16:31 Why we shouldn't judge someone for working within the “belly of the beast.”   For more information, go to aventriahealth.com.   Stacey Richter discusses small differences and #healthcaresystem fixes on our #healthcarepodcast. #healthcare #podcast #pharma #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Peter Hayes, Joey Dizenhouse, Benjamin Jolley, Emily Kagan Trenchard (Encore! EP392), Cora Opsahl (Encore! EP372), Jodilyn Owen, Ge Bai, Andreas Mang, Karen Root (Encore! EP381), Mark Cuban and Ferrin Williams  

About The Guest(s):Dr. Gordon Chen is the co-founder and Chief Medical Officer of ChenMed, a primary care provider that focuses on delivering transformative care to underserved communities. With a deep faith and a mission to spread love and healing, Dr. Chen is dedicated to improving healthcare outcomes and helping patients live longer, healthier lives.Summary: Dr. Gordon Chen discusses the importance of purpose and passion in his work at ChenMed, a primary care provider that aims to transform healthcare for underserved communities. He emphasizes the need for clinicians to have a strong sense of purpose and to view themselves as behavior change agents rather than just healthcare experts. Dr. Chen also highlights the key drivers of transformative care, including personal, community, physical, nutritional, and spiritual factors. He shares his vision for expanding ChenMed's impact and creating a broader focus on health and wellness in society.Key Takeaways:Purpose and passion are essential for clinicians to bring their best and help others bring their best.Transformative care goes beyond value-based care and focuses on outcomes and behavior change.ChenMed is a behavior change company that empowers clinicians to lead transformation in healthcare.The key drivers of transformative care are personal, community, physical, nutritional, and spiritual factors.Dr. Chen's vision is to unleash ChenMed's full potential and scale transformative care to improve longevity and health in communities.

About The Guest(s):Dr. Gordon Chen is the co-founder and Chief Medical Officer of ChenMed, a primary care provider that focuses on delivering transformative care to underserved communities. With a deep faith and a mission to spread love and healing, Dr. Chen is dedicated to improving healthcare outcomes and helping patients live longer, healthier lives.Summary: Dr. Gordon Chen discusses the importance of purpose and passion in his work at ChenMed, a primary care provider that aims to transform healthcare for underserved communities. He emphasizes the need for clinicians to have a strong sense of purpose and to view themselves as behavior change agents rather than just healthcare experts. Dr. Chen also highlights the key drivers of transformative care, including personal, community, physical, nutritional, and spiritual factors. He shares his vision for expanding ChenMed's impact and creating a broader focus on health and wellness in society.Key Takeaways:Purpose and passion are essential for clinicians to bring their best and help others bring their best.Transformative care goes beyond value-based care and focuses on outcomes and behavior change.ChenMed is a behavior change company that empowers clinicians to lead transformation in healthcare.The key drivers of transformative care are personal, community, physical, nutritional, and spiritual factors.Dr. Chen's vision is to unleash ChenMed's full potential and scale transformative care to improve longevity and health in communities.

With 120 senior medical centers in 15 states, ChenMed uses experience-based positioning and a relationship focus to market their value-based care for Medicare Advantage members. How do their marketing messages convey their value proposition to consumers and caregivers? Join veteran hosts Jared Johnson and Peter Balistrieri as they discuss the ways that ChenMed markets their relationship-based membership for older adults. (Marketing With Soul #7 | Rap Bonus #297)See omnystudio.com/listener for privacy information.

The future of care is not confined by walls; it thrives in the heart of homes, where compassion meets innovation, and healing becomes a daily experience. Home-based primary care with full-risk Medicare Advantage is a transformative model that not only brings health care to the doorstep of our seniors but also places the responsibility for their well-being squarely in the hands of dedicated providers, creating a proactive and patient-centered approach to aging with dignity and comprehensive care. By making primary care easier to access for our nation's seniors, we can deliver personalized care that meets their needs; help them stay healthy and feel better; and live well with existing conditions so they can prepare for what's ahead. This week we are joined by two executive leaders from WellBe Senior Medical -- the largest and fastest growing independent home-based medical group in the country. WellBe is a global risk medical group that provides longitudinal geriatric care to underserved, frail, complex, and homebound Medicare Advantage beneficiaries. In this episode, we feature Dr. Jeffrey Kang, Chief Executive Officer and Mike Stuart, Chief Growth Officer from WellBe Senior Medical. Dr. Kang is a geriatrician with extensive experience in global risk and primary care for frail, elderly, and disabled populations.  Mike Stuart has extensive experience in fostering partnerships with health plans, health systems, and provider groups and leads commercial strategy and partnership development for WellBe Senior Medical.  In this interview you will learn about the home-based care continuum, primary care innovation, mission-driven leadership, Medicare Advantage risk, and the future of value-based primary care. Episode Bookmarks: 01:30 An overview of WellBe Senior Medical – a global risk primary care group providing longitudinal geriatric care in the home. 02:30 Introduction to Dr. Jeffrey Kang, WellBe CEO (formerly served as ChenMed President, Walgreens SVP, Cigna CMO, and CMS CMO). 03:00 Introduction to Mike Stuart, WellBe Chief Growth Officer (formerly served in executive leadership roles at Somatus and Evolent). 05:00 An overview of the home care continuum (e.g. acute, post-acute, custodial, longitudinal primary care, DME, home infusion). 08:00 How WellBe is helping patients navigate and coordinate the fragmentation of home care point solutions. 10:30 A mission to help senior patients “lead healthier meaningful lives by delivering the most complete care”. 11:30 Opportunities to make care in the home more multidisciplinary, personalized, and SDOH-responsive. 12:00 Proactive vs. Reactive Care (leveraging analytics and unique provider skillsets for population health). 13:30 The clinical persona of the “frail elderly” and why WellBe focuses on this target population. 14:30 “Everything done in a primary care office can actually be done at home.” 15:30 “Home-based primary care is the best thing to do. You get better outcomes and better patient satisfaction.” 15:45 Is it possible to deliver high quality primary care (like ChenMed or Oak Street) in the home setting? 16:30 Referencing Marcus Welby, M.D. as an example of an empathetic approach to delivering care in the home (see Season 1 Trailer) 17:00 Care Fragmentation Challenges - NEJM found that the average Medicare patient sees a median of two PCPs and five specialist physicians per year. 18:00 “Quality of Life” is more important than “Quantity of Life” (why empathy and compassion matter most in caring for frail seniors). 19:30 Patients define a good doctor by bedside manner and respect given. 20:30 How the economics of full global risk enable complete care models for seniors. 20:30 Scalable home-based primary care is a new approach in value-based care. 23:00 WellBe's results (e.g. >50% neighborhood engagement, patient satisfaction is at 95%, and MLR improvement >40% in 3yrs). 23:30 The importance of reaching a 4 Star Rating in a Medicare Advantage plan.

Dr. Gordon Chen On Value-Based Care's Future As a Principal and Board Member at ChenMed, Dr. Gordon Chen has a unique perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines.  All that, plus the Flava of the Week about Instacart Health expanding its partnerships with provider organizations. Who will take responsibility to prioritize the evolution from healthcare to health, and can health systems see enough value in food-as-medicine programs to play a part in scaling them? Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

This week on Faisel & Friends, Dan and Faisel are discussing The Unlearnings Required for Transformative Care.Our conversation explores collaborating with colleagues for better care implementation, distilling information to document medical wisdom, and building trust with patients through caring interactions.Read the Chen's article here: https://catalyst.nejm.org/doi/full/10.1056/CAT.23.0115Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This week on Faisel & Friends, we are discussing Reflections on the Healthcare Cost Dilemma: Unveiling the Influence of PBMs. We are talking with Dr. Eric Bricker from AHealthcareZ.We are getting in the weeds about PBMs, which is extremely important for residents and medical students to understand! Our conversation explores understanding pharmacy pricing, navigating the business scheme of healthcare, and encouraging medication adherence.Learn more about PBMs from Dr. Bricker: https://youtu.be/P3nFoAYJlK4?si=SoImEdfn49l3ksVRBeing a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

We're discussing Dreaming of Accessible, Personalized Care on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Marie Ramas, Regional Medical Director at Aledade.Our conversation revolves around making decisions that are based on both evidence and patients' individual values, providing care that is both culturally informed and equitable and determining actionable steps for efficient and effective care.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

As a Principal and Board Member at ChenMed, Dr. Gordon Chen has a unique perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines.  All that, plus the Flava of the Week about Instacart Health expanding its partnerships with provider organizations. Who will take responsibility to prioritize the evolution from healthcare to health, and can health systems see enough value in food-as-medicine programs to play a part in scaling them?  This show is produced by Shift Forward Health, the consumer advisory firm and community that's writing the playbook for consumer-first health. (#292) See omnystudio.com/listener for privacy information.

57% of women in medicine report experiencing burnout—compared to 47% of men. Anisha Singh, MD, a regional chief medical officer with ChenMed, joins to discuss this burnout gender gap and share how ChenMed has improved well-being for all its clinicians. American Medical Association CXO Todd Unger hosts.

October 27, 2023: Gordon Chen, former Chief Medical Officer and Board Member of ChenMed, discusses the organization's mission to transform primary care for underserved populations. He emphasizes the importance of holistic healthcare, focusing on personal, community, nutritional, physical, and spiritual aspects. Chen shares his vision for creating environments where individuals can thrive, with studies showing this could potentially extend lives by 10 to 15 years. How can we reframe our approach to healthcare to promote wellness and connection? What role does community play in our overall health and longevity? Join for a thought-provoking conversation on the future of healthcare and community well-being.Key Points:Shifting Healthcare Models Preventative Care ApproachCommunity Well-beingImpact of LonelinessFuture Vision for HealthcareUnlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don't miss out on affordable, scalable AI solutions and practical tips for success. Register Here. - https://thisweekhealth.com/practical-ai-in-healthcare/

At the Reimagining Primary Care Forum, Dan had the opportunity to record a live episode of Faisel & Friends on a panel with Dr. Ali Khan, Dr. Megan Mahoney, Dr. Mark Zhang, and Rene Villarreal discussing The Primary Care Vision - What Does the Future Hold?Some of the topics covered are: delivering team-based care in the future, adopting technological advancement into healthcare, and training in a way that goes beyond the current system.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

Faisel & Dan are discussing Playing the Long Game: Protecting the Patient's Blindside on this episode of Faisel & Friends!Our conversation revolves around dismantling the hospital systems one piece of technology at a time, utilizing tech in the homes of the patients for more accessible care, and understanding the business behind the bedside.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

Trend Watch with James Gardner James Gardner, our regular contributor, sits down with Jared to connect the dots between timely news stories including Roz Brewer's departure at Walgreens, Blue Shield of California's PBM power play, unionizing doctors, and more.  All that, plus the Flava of the Week about Walmart's reported interest in acquiring ChenMed. As new details emerge about this potentially game-changing acquisition, are the headlines leading us to ignore some of the most important questions?  Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

This week on Faisel & Friends, we are discussing Leading as a Verb: Doing the Work. We are talking with Dr. Aaron Hoffman, the Chief Clinical Innovation Engineer at Atrius Health and the Harvard Center for Primary Care.Our conversation explores leading from a place of experienced knowledge, incentivizing clinicians to transform care delivery, and defining the difference between management and leadership.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This week on Faisel & Friends, we are discussing Efficient, Effective, Economical, and Equitable Healthcare. We are talking with Dr. Rohith Saravanan, the CEO of Health Impact Capital.Our conversation explores making a positive impact on a larger community scale, engineering finances to innovate the business of medicine, and looking toward the future of care delivery by leveraging technology.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed. 

At the Reimagining Primary Care Forum, Faisel had the opportunity to record a live episode of Faisel & Friends on a panel with Dr. Kameron Matthews, Sheila Phicil, Dr. Valerie Stone, and Dr. Karthik Sivashanker discussing Breaking Barriers to Primary Care: Social Determinants of Health.Some of the topics we cover are: working towards equitable outcomes, utilizing data for revolutionary healthcare, and setting patients up for success beyond the care center.Learn more about Reimagining Primary Care here: https://www.reimaginingprimarycare.comBeing a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

We're discussing Increasing Impactful Influence through Servant Leadership on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Ankur Rana, Vice President of Medical Affairs for P3 Health Partners Arizona.Our conversation revolves around approaching problems through a leadership lens, influencing patients with a creative approach, and changing organizational culture for sustainable well-being.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This episode features Laura Dyrda, Vice President & Editor-in-Chief at Becker's Healthcare. Here, she discusses the possibility of Walmart purchasing ChenMed, Geisinger expanding their Best Buy partnership, and Epic inking EHR deals with 2 health systems.

his week is the second part of a two-part conversation. We're discussing Beyond the Walls: A Coming Renaissance in Healthcare on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Zeev Neuwirth: Healthcare Executive and Author.Our conversation revolves around understanding the digitally enabled trajectory of healthcare, improving the system to allow physicians more time with patients, and providing care within changing contextual factors.Learn more about Dr. Zeev Neuwirth and his books at: https://www.reframehealthcare.orgBeing a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

Walmart is reportedly considering buying a majority stake in ChenMed. Two major hospital systems are switching their EHRs from Cerner to Epic. And, two Wisconsin health systems take another step towards a merger. That's coming up on today's episode of Gist Healthcare Daily. Hosted on Acast. See acast.com/privacy for more information.

This week is the first part of a two-part conversation. We're discussing Beyond the Walls: A Coming Renaissance in Healthcare on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Zeev Neuwirth: Healthcare Executive and Author.Our conversation revolves around understanding the digitally enabled trajectory of healthcare, improving the system to allow physicians more time with patients, and providing care within changing contextual factors.Learn more about Dr. Zeev Neuwirth and his books at: https://www.reframehealthcare.orgBeing a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This week on Faisel & Friends, we are discussing Patient Advocacy in Opposing Financial Harm. We are talking with Sandra Alvarez: director and producer of the new documentary film “InHospitable.”Our conversation explores the complexity of critiquing the business model of life-saving hospitals, the reward that comes with political courage, and the steps people can take toward better hospital pricing.Learn more about the film “InHospitable” at: https://inhospitablefilm.com/watch/Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

We're discussing The Freedom to Care: Finding Liberation within Employer-Funded Direct Primary Care on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Mike Willhite, Medical Director at Everside Health.Our conversation revolves around aligning resources and incentives to care for the whole patient through Direct Primary Care, saving money through the employer-funded DPC model, and preparing for the challenges of changing the norms of the healthcare system.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This week on Faisel & Friends, we are discussing Life Outside the Hospital's Control. We are talking with Dr. Conrad Flick, Medical Director from Community Care Physician Network.Our conversation explores building infrastructure for better managed care, incentivizing primary care presence in rural communities, and operating independent practices in our hospital-based system.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

In this healthcare podcast, I am talking with Dan Serrano; and we're talking about payer/provider collaboration—blocking and tackling, I'm gonna say—from primarily a financial and revenue point of view. I'd classify this as, say, a 201-level discussion (ie, not entry level, but it's also not super deep in the weeds). We mainly cover the ins and outs of why a provider organization should probably be looking to get paid to better take care of patients with chronic disease and drive better patient outcomes at lower downstream costs and, to some degree, also why payers should be helping provider organizations in their local communities to do so by providing some help and shelter on the journey from here to a capitated payment. The focus today is really, I'd have to say, on the messy middle, where a provider organization does not have capitated contracts nor access to any premium dollars, which, by all accounts, is the holy grail here. The premium is where it's at, and provider organizations might want to be aiming to get a piece of that action. The why for this “get the premium dollar” prime directive is pretty self-evident when you look at the big bucks rolling around in the coffers of those who are collecting said premium dollars. So, this “get the premium” endgame is, for sure, a big piece of the why—why, if I am a provider organization, I might want to take the time and energy and spend the money to embark on a path that might lead me to be able to get compensated for the stuff that patients really want and need to do better, which includes all of the things that I spoke about with Eric Gallagher in episode 405. Also, Vivek Garg, MD, MBA, in episode 407 and Amy Scanlan, MD, in episode 402. Spoiler alert: It's not easy. Now, I asked Dan Serrano, as aforementioned my guest today, to offer up his advice here in the context of CKD (chronic kidney disease) patients. Why did I ask Dan to use the CKD case study, as a touchstone? Well, first of all, talking about this topic in totally theoretical terms is not ideal. We need an actual example for a lot of this to kind of make sense, combined with the first step for most outcomes improvement programs, which is to study your data and pick a patient population to focus on where the data suggests that you can have a big impact. And speaking of impact, did you know that an underlying reason why heart failure patients get hospitalized and rehospitalized is because of underlying CKD? So, impact in the short term and longer term, which I'll get to in a sec. Another reason is—and I'm quoting John Rodis, MD, MBA, here, who is the independent medical director of QC-Health®—Dr. Rodis said the other day, “I sure as heck hope I don't get CKD, because if I do, chances are I'm not going to be diagnosed. And even if I am diagnosed, I won't be treated properly.” So, there's that. And I can see why he's saying that. Two out of five patients with ESRD (end-stage renal disease) don't even know they have kidney disease at all. And the number of patients with progressing CKD on any kind of evidence-based treatment plan is stunningly low. But also, here's another reason I asked Dan Serrano to talk about CKD patient populations specifically as his example: I and Dr. Rodis and the team at QC-Health are not the only ones who have figured out that CKD patients are notoriously expensive and way underdiagnosed. You know who else has figured this out? Payers. Also, private equity. In fact, I was in a meeting with a payer recently, and they stated they had to get CKD patients into point solutions. This payer—and I've heard of others, too—none of these entities are waiting around. And I guess, fair enough, if you look at some of the population health data, that I'm sure these payers and others are looking at. But if you work for a payer and you're listening right now, what I would say, “Okay, with the point solutions, one that you have carefully vetted, of course, because we have patients suffering right now and dollars being frittered away right now.” But I also would submit that those point solutions will perform a whole lot better if we are all gunning for synergies. PCPs (primary care physicians) and traditional FFS (fee-for-service) models in this country need your help. The payment models and admin burden are decimating. Payers certainly are a group with some culpability here. (Sorry to be saying the quiet part out loud.) Instead of forgoing them, please help PCPs. Am I saying be altruistic? Actually, no. Listen to episode 409 with Larry Bauer or episode 391 with Scott Conard, MD, or an upcoming show with Jodilyn Owen and what you will hear is the amazing ability for clinicians rooted in the community to actually drive change in their local markets. In fact, I'd hypothesize that these community-rooted organizations probably have a better track record for actually moving the needle on patient outcomes than any snazzy tech that I have seen, although I am sure that there are one or two very effective snazzy techs out there—the exception proves the rule and all that. Bottom line: As I do so often, I am advocating for payers and provider organizations within communities to collaborate, regardless of whether there's a third party also in the mix. I am reporting all of this in the spirit of being helpful but also with some degree of urgency for any care delivery organization because, I mean, really, forget about the holy grail of trying to capture a percentage of the premium if the money is already going elsewhere to too many point solutions who are already capturing a portion of the premium. IRL, this is what's already going on out there. But where there's a challenge, there is also opportunity. As I have said pretty repeatedly for the past four minutes, because the bar is so low and because CKD patient outcomes are bad news, in general, from a lot of angles, CKD is actually a great place for providers to work hard to improve care and quality. From a financial standpoint, I think there's also a great business case for payers to help provider organizations do so. Doing better than the local standard of care is not hard, sadly. And what that means is that there's so much money that's possible to save due to the expense of this condition. And if you're a payer, even a payer with a third-party CKD solution, if you can help local PCPs and others level up their care, then either you don't have to pay for the third-party point solution for patients who can be managed successfully locally and/or there's a more frictionless path for those patients to be identified and get into the point solutions that are available to them. Let's all keep in mind that patients at rising risk are falling through a lot of cracks. You can have the best point solution in the world, but if patients aren't making it there, then, yeah, no outcomes will improve. No costs will be reduced. Everything I just went through are also all of the reasons why we picked CKD as our focus for a national Groundswell Movement™ that the benefit corp I am co-president of is kicking off to improve CKD patient outcomes. If you are also thinking about improving CKD patient outcomes, for sure, hit me up. On to a few thank yous. Thank you so much to Carl Hansen, MD, a direct primary care physician, for a really generous tip in our tip jar. Also, thanks so much to Keith Passwater, who is CEO of Havarti Risk Services and Pasco Advisers, for a really nice donation to the cause over here. It was such an honor and a pleasure to moderate a panel at the Society of Actuaries' latest meeting at Keith's invitation also. Additionally, may I extend thanks to Dffdgg, RKC2023, and Healthy economist for super nice iTunes reviews. The shout-outs are amazing, especially when public like this. Also much appreciated how you have shared Relentless Health Value with your colleagues. Back on track, let's hear from Dan Serrano, who is a consultant with COPE Health Solutions, where he works to help clients figure out the best way to make investments that drive better outcomes in a more cost-efficient way.   You can learn more at the COPE Health Solutions Web site or by emailing Dan at dserrano@copehealthsolutions.com.   Dan Serrano joined COPE Health Solutions in September 2022 as principal and senior vice president. He supports Analytics for Risk Contracting (ARC) finance build and cost models in terms of drive and delivery with Great Lakes Integrated Network (GLIN). He is a seasoned healthcare/finance professional with 20+ years' experience and has held a number of roles across the industry and has primarily served as a senior finance leader with proven ability to drive strategy development and execution across multiple business lines for complex organizations in various stages of maturity. Prior to COPE Health Solutions, Dan served as senior vice president of finance at CareAbout, a private equity–backed start-up focused on driving performance for primary care physicians. He also was the vice president of value- and risk-based contracting at Mount Sinai Health System, where he worked to align contracting, operational performance, and network strategy for employed and voluntary physician groups. Prior to his role at Mount Sinai, Dan served as vice president of commercial products at Healthfirst, market chief financial officer at ChenMed, and Mid-Atlantic Region chief financial officer at Aetna, where he focused on driving strategic financial decisions by analyzing the value drivers for each of the stakeholders across the industry. Dan holds a bachelor's degree in finance from the Peter J. Tobin College of Business at St. John's University.   09:08 What is the importance of payer/provider partnerships in reducing costs with chronic condition care? 10:52 Josh Berlin, JD, of rule of three; look out for his episode in a few weeks. 11:19 What's the endgame here with this payer/provider collaboration? 11:43 What advice does Dan have for providers who want to do better by patients with chronic conditions? 15:11 Who's driving costs in the system? 15:50 Why is lowering the average cost of chronic condition care important? 17:03 Why is there a meaningful delta between well-controlled CKD patients and those who aren't well managed or identified? 21:57 What does a realistic time horizon look like for addressing chronic condition care? 22:38 Why is it important to start in a shared savings place? 25:25 William Shrank, MD, of Andreessen Horowitz; look out for his episode in the fall. 26:35 Financially, what is the goal and how are we achieving a sustainable goal? 29:06 What is the balance between progress and risk here?   You can learn more at the COPE Health Solutions Web site or by emailing Dan at dserrano@copehealthsolutions.com.   Dan Serrano of @COPEHS discusses #chronicconditions and #payer #provider #collaboration on our #healthcarepodcast. #healthcare #podcast   Recent past interviews: Click a guest's name for their latest RHV episode! Larry Bauer, Dr Vivek Garg (Summer Shorts 3), Dr Scott Conard (Summer Shorts 2), Brennan Bilberry (Summer Shorts 1), Stacey Richter (INBW38), Scott Haas, Chris Deacon, Dr Vivek Garg, Lauren Vela, Dale Folwell (Encore! EP249)  

We're discussing Unexplored Horizons: Rural Practice, AI, and Public Health on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Mike Sevilla, from the Family Practice Center of Salem.Our conversation revolves around using social media as a tool for better access to care, optimizing health records and recognizing patterns with artificial intelligence, and supporting small primary care practices in their move to Value-Based Care.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

This week on Faisel & Friends, we are discussing Cutting Costs and Cultivating Community Care. We are talking with Dr. Michael Fine: writer, community organizer, and family physician.Our conversation explores the dire need for more primary care physicians in our country, the social movement to create a community-based healthcare system that prioritizes people over profit, and the opportunities to change the culture around care.Learn more about Dr. Michael Fine at: https://www.michaelfinemd.com/Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

Dr. Faisel and Dr. Dan are discussing Empowered Choices Bridging the Gap between Clinical Guidelines and Informed Decisions on this episode of Faisel & Friends! Our conversation revolves around the structures that allow us to spend more time with patients, the need for more in-depth drug trials, and the difference between evidence-based medicine and evidence-informed care.Being a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

We're discussing Taking the Direct Route: Pragmatic and Personalized Primary Care on this episode of Faisel & Friends! Faisel and Dan are joined by Dr. Paul Thomas, founder of Plum Health DPC.Our conversation revolves around upholding the oath to do no harm with regard to financial well-being, providing the proper kind of care that a patient needs at that moment, and creating health plans that are designed for a patient's needs and lifestyle.Want a copy of Dr. Thomas' book, Startup DPC: How to Start and Grow Your Direct Primary Care Practice? Visit https://www.startupdpc.com/books If you have any questions for Dr. Thomas, feel free to reach out to him via email: paul@plumhealthdpc.comBeing a doctor is your calling because you couldn't imagine doing anything else. Let's talk about your career goals in medicine. Connect with us and tell us how you dream of practicing medicine. Want to learn more about how we do healthcare? Visit our resource center and check out how we are transforming healthcare. Don't forget to subscribe to ChenMed Rx to receive the latest news and articles from ChenMed.

Jordan Raynor sits down with Dr. Gordon Chen, Chief Medical Officer of ChenMed, to talk about their radical business model that is doing justice in powerful ways, how to embrace and address conflict at work in a God-honoring way, and what Jesus's work as a physician means for us.Links Mentioned:Gordon Chen on LinkedInGordon Chen on TwitterChenMedThe Calling: A Memoir of Faith, Family, and the Future of HealthcareUnlimited Memory: How to Use Advanced Learning Strategies to Learn Faster, Remember More and be More ProductiveThe Five Dysfunctions of a Team: A Leadership FableThe Reason for God: Belief in an Age of SkepticismMere ChristianityThe Language of God: A Scientist Presents Evidence for BeliefSeeking Allah, Finding JesusJordan Raynor