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A live SXSW panel on how employee complaints illuminate the path to organizational innovation.Wrong question: How can AI revolutionize productivity in my organization?Right question: What do my employees hate most about their jobs?For the Portland Trail Blazers, a winning game plan for AI implementation didn't begin with a tech-first approach — it began with a talk-first one. “The whole concept was to talk about pain points," explains David Long, VP of Digital Innovation, describing the "Lunch and Launch" sessions where employees could openly share frustrations about their daily work. “People really enjoy talking about what they hate about their jobs,” says Christa Stout, Executive Vice President and Chief Strategy & Innovation Officer, and as they did, they illuminated opportunities for optimization. “By getting this insight across the whole company, it is already opening our eyes [to how] we can potentially transform the business more broadly,” Stout says.In this special live episode of Think Fast, Talk Smart, recorded at SXSW, host Matt Abrahams leads a panel with Long, Stout, and Stanford colleague Jeremy Utley, exploring how "catharsis catalyzes change.” For any team wanting to implement new technology or rethink workflows, these experts reveal how creating space for complaints can catalyze meaningful innovation throughout an organization.Episode Reference Links:Jeremy UtleyDavid LongChrista StoutEp.77 Quick Thinks: AI Has Entered The Chat – A "Conversation" with ChatGPTEp.134 How to Chat with Bots: The Secrets to Getting the Information You Need from AI Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (04:42) - The Business Behind Basketball (06:13) - Why AI and Why Now? (07:21) - Collaborating with the Team (08:39) - The Lunch & Launch Method (11:11) - Branding AI Initiatives (12:29) - David Detractor & Kelly Kindness (16:00) - Human Connection through AI (16:45) - Auditing for Brand Consistency (18:53) - AI in National Parks (21:36) - Making AI Personal (22:58) - Using AI to Learn AI (27:27) - Encouraging AI in the Workplace (30:21) - Change Management: Iteration Over Perfection (34:07) - Start with Curiosity and Empower Action (37:50) - Communication Ingredients (39:22) - Conclusion ********This episode is sponsored by LinkedIn. Dare to discover what's next. Explore your job potential at LinkedIn. Become a Faster Smarter Supporter by joining TFTS Premium.
In this episode of Tech Talks Daily, I am joined by Scarlett Sieber, Chief Strategy and Growth Officer at Money20/20, to explore the key trends shaping finance's future. As Money20/20 Europe celebrates its 10th anniversary, Scarlett provides a detailed preview of what we can expect from this year's event, bringing together over 8000 senior industry leaders to discuss the evolving landscape of fintech, regulation, and technology. Money20/20 Europe is not just a conference. It is a critical platform for addressing the big questions about where money, tech, and regulation are headed. Scarlett highlights the growing collaboration between traditional banks and fintech companies, calling it the "golden era" of partnerships. This shift drives innovation, and we discuss how these partnerships are evolving to enable more personalized, efficient financial services for businesses and consumers alike. A significant focus of our conversation is the rise of stablecoins, which are transforming cross-border payments in ways similar to how the internet changed the telecom industry. We talk about the regulatory challenges that need to be addressed to fully harness their potential and ensure their adoption on a global scale. Scarlett also shares insights into how AI revolutionizes financial services, enabling more intelligent, automated solutions while raising important questions about trust, data privacy, and security. We also discuss the impact of the UK's post-Brexit regulatory flexibility, with Scarlett explaining how this presents a unique opportunity for the UK to lead in fintech innovation. However, she points out that policy execution must keep pace with technological advancements. Tune in for a conversation about the future of fintech and a timely preview of Money20/20 Europe, where innovation and regulatory discussions will define the next wave of financial services.
In this episode of TechSurge, host Sriram Viswanathan sits down with Nishant Batra, Chief Strategy and Technology Officer at Nokia, for a deep dive into the evolving landscape of telecom and wireless technology. Nishant shares insights into the seismic shifts transforming network infrastructure—from core networks to edge computing—and discusses how Nokia leverages artificial intelligence to optimize performance and drive innovation. The conversation also highlights Nokia's unique innovation framework, spanning its corporate venture investments, internal incubator, and expansion of the legendary Bell Labs. Today Nokia leverages Bell Labs' groundbreaking research into emerging technology for internal innovation and new venture spinouts in collaboration with venture capital firms, including recently announced inaugural spinout startup, Astranu.Links:Discover the groundbreaking Nokia-Celesta spinout advancing healthcare imaging technology - Astranu Learn about the legendary innovation powerhouse - Nokia Bell Labs
In this episode of Hotel Moment, Karen Stephens sits down with Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide. With over two decades of leadership experience in hospitality, Stuart shares how to balance innovation in hospitality, the guest experience, and profitability in the luxury sector. From his pragmatic approach to AI implementation to his emphasis on human connection as the core of hospitality, Stuart offers practical advice on how hotels can differentiate themselves in a tech-driven landscape while delivering exceptional experiences that drive loyalty, higher spending, and powerful word-of-mouth marketing.
Ronan Murphy, Chief Strategy officer with Forcepoint and cyber security expert
In the second of our series looking at how AI is being deployed across industry sectors, we look at financial services and consumer goods, with the head of London Stock Exchange Group and the chief strategy and transformation officer at PepsiCo. Guests: David Schwimmer, CEO, LSEG Athina Kanioura, Chief Strategy and Transformation Officer, PepsiCo Drew Propson, Head, Technology and Innovation in Financial Service, World Economic Forum Zara Ingilizian, Head, Consumer Industries, World Economic Forum Reports: Artificial Intelligence in Financial Services: Transforming Consumer Industries in the Age of AI: Previous episodes in this series: Check out all our podcasts on : - - : - : - : Join the :
How can human-centered marketing and smarter tech choices future-proof your team?In this episode of The Hard Corps Marketing Show, I sat down with Jasmine Martirossian, Chief Strategy and Marketing Officer at Strategy Ark. Jasmine brings a bold, people-first perspective to marketing leadership, challenging outdated tactics and reshaping how teams use technology, communicate, and build standout strategies.Jasmine breaks down why originality beats imitation, why most banner ads are a waste of money, and how investing in your team's strengths can unlock massive growth. She also shares why mastering just a few key tools is more powerful than chasing the latest shiny tech.In this episode, we cover:Why the human element is the key to effective marketing and tech useHow to stop wasting time on outdated tactics like banner adsWhy originality and bold thinking will set your brand apartHow to balance AI with creativity, empathy, and real-world experienceIf you're ready to stop copying competitors and start leading with clarity and confidence, this episode is packed with practical strategies to help your marketing team thrive!
In the second of our series looking at how AI is being deployed across industry sectors, we look at financial services and consumer goods, with the head of London Stock Exchange Group and the chief strategy and transformation officer at PepsiCo. Guests: David Schwimmer, CEO, LSEG Athina Kanioura, Chief Strategy and Transformation Officer, PepsiCo Drew Propson, Head, Technology and Innovation in Financial Service, World Economic Forum Zara Ingilizian, Head, Consumer Industries, World Economic Forum Reports: Artificial Intelligence in Financial Services: https://www.weforum.org/publications/industries-in-the-intelligent-age-white-paper-series/financial-services/ Transforming Consumer Industries in the Age of AI: https://reports.weforum.org/docs/WEF_Transforming_Consumer_Industries_in_the_Age_of_AI_2025.pdf Previous episodes in this series: Beyond the hype, how industries are deploying AI at the heart of their operations Check out all our podcasts on wef.ch/podcasts: YouTube: - https://www.youtube.com/@wef/podcasts Radio Davos - subscribe: https://pod.link/1504682164 Meet the Leader - subscribe: https://pod.link/1534915560 Agenda Dialogues - subscribe: https://pod.link/1574956552 Join the World Economic Forum Podcast Club: https://www.facebook.com/groups/wefpodcastclub
The second of our two episodes recorded at Money20/20 Asia 2025, that we produced in partnership with audax, a comprehensive plug and play banking solution powering banks to launch scalable and compliant digital business models at speed. Graham Barrett was joined by a number of the speakers on audax's booth. Our guests for this episode were: 1/ Scarlett Sieber, Chief Strategy & Growth Officer, Money20/20 2/ Billie Setiawan, Head of Data Management & Analytics Div, PT. Bank Negara Indonesia TBK 3/ John Medina, Chief Operating Officer, Philippine Bank of Communications 4/ Vandy Leng, VP & Head of Digital Banking, Hattha Bank 5/ Zokhir Rasulov, CDO, ABA Bank 6/ Adisorn Hatairatana, Head of Consumer Credit Risk Model, Krungsri Bank
Kate Bravery, Global Leader of Talent Advisory at Mercer, is joined by Ravin Jesuthasan, Mercer's Global Transformation Leader, and Tanuj Kapilashrami, Chief Strategy and People Officer at Standard Chartered Bank, to discuss The Skills-Powered Organization: The Journey to the Next-Generation Enterprise, their recently released book.Together, they explore the concept of skills-powered organizations and their transformative potential in the workplace. They discuss the shift from traditional job structures to a focus on skills as the currency of work and highlight the need for organizations to adopt a systemic approach to talent management that aligns with business strategy. Tanuj shares insights from her experience at Standard Chartered Bank, detailing how they integrated skills development into their growth agenda and engaged employees in the transformation process. Ravin stresses the importance of understanding the economic implications of skills-powered practices and the need for organizations to be agile in responding to changing work demands.
The Managed Service Provider (MSP) industry is undergoing a major shift as AI, automation, and cybersecurity redefine business operations. In this #shifthappens episode, Jorn Wittendorp, Founder of Ydentic, and Mario Carvajal, Chief Strategy and Marketing Officer at AvePoint, discuss the Ydentic-AvePoint acquisition, the trends affecting the industry, and strategies for MSPs to stay ahead.
David Cushman, HFS Executive Research Leader, sits down with Paul Roehrig, Chief Strategy and Marketing Officer at Ascendion, to discuss how to time your move on enterprise AI, why software development is the ideal starting point, and how AI is freeing us to rethink work after decades of production-line thinking. Key discussion highlights include:When and how to time your move on enterprise AIWhy software is the pivot point to start accelerating AI adoptionHow AI creates the opportunity to break free from outdated ways of thinking and workingSee why HFS named Ascendion a Horizon 3 Market Leader in our Generative Enterprise Services Horizons Report: https://www.hfsresearch.com/research/
Tune in to this week's episode with the Chief Strategy and Marketing Officer Chief Strategy and Marketing Officer of Jaci Volles.
In this episode of the Innovators Exchange, recorded live at the FIA Boca Raton conference, industry leaders Michael Syn, President, Singapore Exchange; Daniela Peterhoff, Chief Strategy and Transformation Officer, Nasdaq; and Anthony Attia, Global Head of Derivatives and Post-Trade, Euronext engage in a candid discussion about the evolving landscape of financial market infrastructures (FMIs) amid geopolitical uncertainties.They highlight a significant shift from a globalized to a more localized focus, with market participants increasingly concerned with regional issues rather than international dynamics. The conversation explores existential challenges facing FMIs, balancing shareholder returns with public policy responsibilities, and the need for a clear mission as they look toward the 2030s.
Today, we're talking to Chris Hewish, Chief Strategy & Comms Officer at Xsolla. We discuss the future of the video game industry, an invaluable lesson Chris learned from his time at DreamWorks, how Chris approaches new trends in his industry such as cloud gaming, and more. All of this right here, right now, on the Modern CTO Podcast! To learn more about Xsolla, check out their website here. Produced by ProSeries Media: https://proseriesmedia.com/ For booking inquiries, email booking@proseriesmedia.com
I sit down with Chris Hewish, Chief Strategy and Communications Officer at Xsolla, and Lee Jacobson, Senior Vice President of Business Development for Web3 at the same company. Together, they share how Xsolla is helping game developers adapt to the rapidly shifting digital economy by bridging blockchain innovation with proven business models in the gaming world. Xsolla is no stranger to transformation. With over two decades of experience and more than 2,500 games monetized through its platform, the company is once again stepping into a leadership role—this time at the intersection of Web3 and gaming commerce. One of the headline announcements we discuss is the launch of Xsolla ZK, a new blockchain-powered solution built on ZKsync technology. It's designed to scale Web3 experiences in a way that's secure, accessible, and meaningful for developers and players alike. We explore the "digital backpack" concept that sits at the core of this initiative. This isn't just a marketing buzzword—it's a player-owned inventory system that gives gamers real control over their in-game assets. Whether it's transferring gear between games or monetizing collectibles in ways previously restricted by walled gardens, this feature signals a shift toward deeper engagement and lasting value. Chris and Lee also offer a behind-the-scenes look at how direct-to-consumer models like Xsolla's Web Shop are unlocking new revenue channels for developers. With a fee structure significantly lower than traditional app stores and tools for customized experiences, these platforms are helping studios build stronger relationships with their communities while boosting margins. Security, transparency, and compliance remain central to the conversation, especially as blockchain adoption grows. We also touch on identity protection through zero-knowledge proofs and what interoperability might look like in a future where players and creators collaborate across an increasingly open ecosystem. From creator monetization to the evolution of in-game economies, this episode is a must-listen for anyone watching the convergence of Web3, blockchain, and gaming.
Hosts Sara and Chelsea speak with Heather Worthy Wilson, Chief Strategy and Growth Officer for the YMCA of Greater Brandywine about their new Fit Truk.
Join host Sean Grady as he welcomes Jim Sullivan, Chief Strategy and Development Officer at Veolia North America's Environmental Solutions and Services (ESS) group. In this insightful conversation, Jim discusses his extensive career journey at Veolia, detailing how his roles in sales, operations, and strategic leadership have shaped the company's sustainability vision and innovation strategy.Discover how Veolia's ESS group is driving significant advancements in hazardous waste management, recycling solutions, and circular economy initiatives across North America. Jim shares insights into the upcoming launch of the groundbreaking Gum Springs facility, a cutting-edge project set to redefine sustainable waste management through innovative energy recovery and zero-discharge operations.This episode dives deep into key industry trends, including the challenges and strategies around managing PFAS, regulatory shifts, leveraging AI and data analytics for improved customer experience, and the critical role of mergers and acquisitions in expanding Veolia's environmental capabilities.If you're interested in environmental sustainability, waste management innovations, or the future of the environmental services industry, don't miss this episode! Thanks to our sponsors: Cascade Environmental, E-Tank, and WASTELINQ
Podcast: Cyber Security Weekly Podcast (LS 37 · TOP 2.5% what is this?)Episode: Episode 442 - Maritime Domain Awareness Series - Securing our seas: Innovations and challengesPub date: 2025-03-19Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationThis session focused on gaining insights in the latest developments and capabilities for establishing and maintaining situational awareness across the maritime domain, with a focus on security, sustainability and space-earth observation. For Reference to the Maritime Domain and related activities – welcome to refer to the following links:https://www.iala.int/technical/mass/https://smartsatcrc.com/smartsat-crc-and-nz-government-announce-four-new-joint-research-projects-under-the-australia-new-zealand-collaborative-space-program/https://unseenlabs.space/our-product/ DISCUSSION KEY POINTS- Future of Maritime Autonomous Surface Ships (MASS)- Imagery utilization and availability (TPED) / configuration- On board processing for tip/cue scenarios- Algorithmic considerations for efficient ship detections (optical and SAR)- Synthetic aperture radar (SAR) missions – Australia - NZThomas Southall, Committee ManagerINTERNATIONAL ORGANIZATION FOR MARINE AIDS TO NAVIGATION (IALA)Thomas is Committee Manager for the International Organization for Marine Aids to Navigation (IALA) directing the technical output aligning deliverables with the organization's Strategic Vision and Committee Work Programme. He is also a Trustee and Fellow of the Royal institute of Navigation awarded to him in recognition for his contribution to improved Vessel Traffic Services practice, training and development of policy at national and international levels. He has recently been admitted into the Fraternity of the United Kingdom's Trinity House as Younger Brother in recognition of his experience and achievements.He was representative for the International Harbour Masters Association to IALA where he served as participant and Chair of the VTS Operations Working Group. In this role and as IALA Technical Officer, he made significant contribution to the adoption of the new IMO Resolution on VTS.Before joining IALA, Tom worked for the Australian Maritime Safety Authority as a maritime advisor. Previously, he oversaw the Port of London Authorities' VTS and led a commercial training organization. Tom served as a Navigational Officer in the Merchant Navy.Dr Carl Seubert, Chief Research OfficerSMARTSAT CRCDr Carl Seubert joined SmartSat in May 2021, after nine years NASA Jet Propulsion Laboratory (JPL) as a Senior Aerospace Engineer. After graduating First Class Honours in Aerospace Engineering from the University of Sydney, Dr Seubert completed a Master of Science degree in Aerospace Engineering from the Missouri University of Science and Technology (USA) and a PhD in Aerospace Engineering from the University of Colorado Boulder (USA).As NASA JPL's Manager of Formation Control Testbed and Guidance and Control Engineer, Dr Seubert led research and technology development for spacecraft formation flight, future Earth observation missions and precise planetary landing. This includes designing the spacecraft pointing control algorithms and software for the upcoming Europa Clipper mission and the next Mars lander mission.Kevin Jones, CTO & VP ProductCATALYST (PCI GEOMATICS)Kevin has a background in remote sensing applications, and began his career working on the RADARSAT-1 mission in Canada. Throughout his career, he has developed and delivered earth observation based solutions to clients globally spanning many applications areas. With the advent of AIS data, Kevin managed the implementation of near real time ship detect service that fused / correlated detections with known ship positions. At CATALYST, we are working to make the deep & rich algorithm stack available for efficient processing of earth observation imagery to enable innovative data as a service solutions for several application areas.Rachid Nedjar, Chief Strategy & Marketing OfficerUNSEENLABSRachid NEDJAR is the Head of Marketing at Unseenlabs. In this role, he focuses on developing tailored content and solutions to Unseenlabs customers involved in maritime security. Prior to joining Unseenlabs, Rachid had been working for Le Poool, giving support and consulting to early stage technological companies or in the process of growth. #australiainspacetv #ipsec #mass #maritime #maritimedomain #autonomoussystems #autonomousshipping #unseenlabs #iala #maritimesecurity #sar #spacetechnology #smartsatcrcThe podcast and artwork embedded on this page are from MySecurity Media, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
This session focused on gaining insights in the latest developments and capabilities for establishing and maintaining situational awareness across the maritime domain, with a focus on security, sustainability and space-earth observation. For Reference to the Maritime Domain and related activities – welcome to refer to the following links:https://www.iala.int/technical/mass/https://smartsatcrc.com/smartsat-crc-and-nz-government-announce-four-new-joint-research-projects-under-the-australia-new-zealand-collaborative-space-program/https://unseenlabs.space/our-product/ DISCUSSION KEY POINTS- Future of Maritime Autonomous Surface Ships (MASS)- Imagery utilization and availability (TPED) / configuration- On board processing for tip/cue scenarios- Algorithmic considerations for efficient ship detections (optical and SAR)- Synthetic aperture radar (SAR) missions – Australia - NZThomas Southall, Committee ManagerINTERNATIONAL ORGANIZATION FOR MARINE AIDS TO NAVIGATION (IALA)Thomas is Committee Manager for the International Organization for Marine Aids to Navigation (IALA) directing the technical output aligning deliverables with the organization's Strategic Vision and Committee Work Programme. He is also a Trustee and Fellow of the Royal institute of Navigation awarded to him in recognition for his contribution to improved Vessel Traffic Services practice, training and development of policy at national and international levels. He has recently been admitted into the Fraternity of the United Kingdom's Trinity House as Younger Brother in recognition of his experience and achievements.He was representative for the International Harbour Masters Association to IALA where he served as participant and Chair of the VTS Operations Working Group. In this role and as IALA Technical Officer, he made significant contribution to the adoption of the new IMO Resolution on VTS.Before joining IALA, Tom worked for the Australian Maritime Safety Authority as a maritime advisor. Previously, he oversaw the Port of London Authorities' VTS and led a commercial training organization. Tom served as a Navigational Officer in the Merchant Navy.Dr Carl Seubert, Chief Research OfficerSMARTSAT CRCDr Carl Seubert joined SmartSat in May 2021, after nine years NASA Jet Propulsion Laboratory (JPL) as a Senior Aerospace Engineer. After graduating First Class Honours in Aerospace Engineering from the University of Sydney, Dr Seubert completed a Master of Science degree in Aerospace Engineering from the Missouri University of Science and Technology (USA) and a PhD in Aerospace Engineering from the University of Colorado Boulder (USA).As NASA JPL's Manager of Formation Control Testbed and Guidance and Control Engineer, Dr Seubert led research and technology development for spacecraft formation flight, future Earth observation missions and precise planetary landing. This includes designing the spacecraft pointing control algorithms and software for the upcoming Europa Clipper mission and the next Mars lander mission.Kevin Jones, CTO & VP ProductCATALYST (PCI GEOMATICS)Kevin has a background in remote sensing applications, and began his career working on the RADARSAT-1 mission in Canada. Throughout his career, he has developed and delivered earth observation based solutions to clients globally spanning many applications areas. With the advent of AIS data, Kevin managed the implementation of near real time ship detect service that fused / correlated detections with known ship positions. At CATALYST, we are working to make the deep & rich algorithm stack available for efficient processing of earth observation imagery to enable innovative data as a service solutions for several application areas.Rachid Nedjar, Chief Strategy & Marketing OfficerUNSEENLABSRachid NEDJAR is the Head of Marketing at Unseenlabs. In this role, he focuses on developing tailored content and solutions to Unseenlabs customers involved in maritime security. Prior to joining Unseenlabs, Rachid had been working for Le Poool, giving support and consulting to early stage technological companies or in the process of growth. #australiainspacetv #ipsec #mass #maritime #maritimedomain #autonomoussystems #autonomousshipping #unseenlabs #iala #maritimesecurity #sar #spacetechnology #smartsatcrc
Dan Larson, Principal/Chief Strategy & Marketing Officer at HealthBridge Children's Hospital - Orange, discusses the innovation of coordinated care models and nurse navigation in healthcare. He also explores how AI-driven risk analysis is being used to support at-home caregivers, improving overall patient care.
Dan Larson, Principal/Chief Strategy & Marketing Officer at HealthBridge Children's Hospital - Orange, discusses the innovation of coordinated care models and nurse navigation in healthcare. He also explores how AI-driven risk analysis is being used to support at-home caregivers, improving overall patient care.
In this episode, Sharmeen Roy, PharmD, BCPS, Chief Strategy & Science Officer at DoseMeRx, discusses the power of precision dosing technology in optimizing pharmacy operations and improving patient outcomes. Learn how validated, EHR-integrated software is enhancing clinical efficiency, reducing errors, and personalizing medication management.
"We've moved from big bundles to à la carte chaos—there's a middle ground that offers real value and differentiation," says Chad Dunavant, EVP & Chief Strategy and Product Officer at CSG. Subscription-based services have reshaped the way businesses generate revenue and how consumers engage with brands. But has the explosion of subscriptions created more frustration than convenience? Chad joins Technology Reseller News to discuss the next evolution of subscriptions, telecom monetization, and customer engagement. The Subscription Economy: A Double-Edged Sword Subscription models provide businesses with predictable, recurring revenue streams, allowing them to scale efficiently. Consumers originally embraced subscriptions for their flexibility and ease of use. However, as Dunavant points out, many customers now find themselves drowning in multiple subscriptions, leading to frustration, bill confusion, and declining brand loyalty. From Bundles to Fragmentation – The shift from cable TV mega-bundles to fragmented streaming services has created consumer fatigue. Confusion & Lack of Transparency – Many customers are unaware of price increases or struggle to manage multiple services. Loyalty at Risk – Brands must balance monetization with clear value propositions or risk losing long-term customers. Telecoms & The New Opportunity in Subscription Monetization As telecom providers move beyond connectivity, they are uniquely positioned to bundle value-added services like streaming, cloud solutions, and enterprise tools. Dunavant highlights how telcos can use their scale to negotiate wholesale partnerships with digital service providers, creating discounted, frictionless experiences for consumers. Power of Wholesale Agreements – Telecom providers can secure better pricing for consumers by bundling third-party services with connectivity. Monetization Beyond Connectivity – New revenue streams include integrated streaming, cloud apps, and AI-driven services. Personalized Engagement & Billing – AI-powered billing solutions can proactively notify customers of changes, reducing call center frustration. CSG at Mobile World Congress 2025 Mobile World Congress, Barcelona CSG CEO Brian Shepherd Keynote: Enterprise Reinvented Topic: How telcos can reshape digital service monetization with smarter bundling, personalized billing, and AI-driven customer engagement. Learn More CSG Website: www.csgi.com Connect with Chad Dunavant on LinkedIn Follow Mobile World Congress updates for more insights on digital monetization. #SubscriptionEconomy #CustomerEngagement #TelecomMonetization #CSG #MWC2025 #BillingInnovation
John Golden is the Chief Strategy & Marketing Officer for Pipeliner CRM.
Premise Health, the largest independent primary care provider in the U.S., delivers advanced primary care through a value-based model that prioritizes member health over volume-based revenue. Derek Brochu, Chief Strategy and Development Officer at Premise Health, shares how the company has redefined direct healthcare for employers, emphasizing its value-based approach improves patient outcomes while reducing costs. With major clients like Google, Premise is proving that integrated, employer-sponsored healthcare can drive better engagement, higher satisfaction, and meaningful cost savings. Looking ahead, Derek also reveals the company's plans to launch its own health plan in 2026, furthering its mission to transform healthcare delivery.
What will the process of creation and renewal look like by 2035? How will we leverage innovation to meet the challenges of the future in areas from our power grid and collaborative intelligence to community health and resilience building? Explore questions, ideas, and trends likely to affect business and society over the next decade. Let these ideas serve as a springboard for structured speculation about emerging issues and the next ten years.Join Exelon leaders Sunny Elebua, Senior Vice President, Chief Strategy and Sustainability Officer, and Jeanne Jones '01, Executive Vice President, Chief Financial Officer for a discussion how leaders in the energy industry are looking to innovation to stay ahead of future threats to energy transmission and distribution to their millions of customers across the country.Thanks for listening! The ThinkND Podcast is brought to you by ThinkND, the University of Notre Dame's online learning community. We connect you with videos, podcasts, articles, courses, and other resources to inspire minds and spark conversations on topics that matter to you — everything from faith and politics, to science, technology, and your career. Learn more about ThinkND and register for upcoming live events at think.nd.edu. Join our LinkedIn community for updates, episode clips, and more.
Featuring Marc Johnson, Senior Associate Dean, Student Engagement, and Chief Strategy and Innovation Officer at the Darden School at University of Virginia. (Recorded 12/20/24)
Motheo Khoaripe spoke to Punki Modise, Chief Strategy and Sustainability Officer at Absa Group, about how South Africa's presidency of the G20 offers a unique opportunity to focus the world's attention on Africa's pressing issues.See omnystudio.com/listener for privacy information.
Is your CRM just an expensive contact list? In this episode of SaaS Fuel, host Jeff Mains sits down with John Golden, Chief Strategy and Marketing Officer at Pipeliner CRM, to reveal how businesses can turn their CRM into a revenue-driving machine.Your CRM should work for you, not against your team. John shares expert insights on aligning CRM with your sales process, embracing automation without losing the human touch, and getting your sales and marketing teams to collaborate effectively.Key Takeaways00:00 – Introduction: Is your CRM working for or against you?02:00 – The common pitfalls of CRM adoption04:30 – Why your CRM needs to align with your sales goals08:15 – How AI and automation can enhance your CRM experience12:40 – Practical steps to increase CRM adoption in your team17:05 – Sales and marketing collaboration: A winning strategy22:30 – Real-world case studies of successful CRM transformations27:50 – The future of CRM: Trends and technologies to watch33:20 – Actionable tips to make your CRM your secret sales weapon38:00 – Where to learn more and get free resourcesTweetable Quotes"Your CRM should feel like an ally, not an obstacle." – John Golden"If your team hates using your CRM, it's time for a change." – Jeff Mains"AI in CRM? It's all about balancing automation with personalization." – John Golden"A well-used CRM is the secret weapon of top-performing sales teams." – Jeff Mains"Success isn't about the tools; it's about how you use them!" – John GoldenSaaS Leadership LessonsCRM Alignment is Key: Your CRM should fit seamlessly into your sales process, not the other way around.Adoption is Everything: A CRM is only valuable if your team actually uses it. Focus on usability and training.Automate Without Losing the Human Touch: Use AI to enhance efficiency, but remember that relationships still drive sales.Sales + Marketing Collaboration = Success: A well-integrated CRM helps align both teams for better revenue outcomes.Track the Right Metrics: Move beyond vanity metrics and focus on KPIs that impact growth.Guest Resourcesjohn.golden@pipelinersales.comWebsite: https://www.pipelinersales.com/X: https://x.com/JohnGoldenFRREpisode SponsorSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter -
Live from the SaaStock USA 2024 Scale Stage, Ashley Kramer, GitLab's Chief Strategy and Marketing Officer, sits down with AJ Eckstein, Founder & Creator at Creator Match and Fast Company. Together, they explore the imminent shift in how companies measure AI's impact on efficiency, questioning whether the productivity gains truly justify the risks and costs associated with AI adoption. Ashley argues that forward-thinking companies must move beyond traditional output metrics and focus on those that reflect real business value—such as enhanced software quality, faster time-to-market, consistent delivery, and, most importantly, improved customer satisfaction.Check out the other ways SaaStock is serving SaaS founders
This week on Power House, Diego sits down with Dan Snyder, the CEO of Lower. This past year was a busy year for Lower amid their acquisition of both Neat Labs and Thrive Mortgage. Back in July of 2024, we welcomed Lower's Chief Strategy officer, Craig Montgomery, to give us the low-down on Lower's plan to become a top-five mortgage lender. Today, Dan continues that strategy conversation with Diego by discussing how the acquisition of Neat Labs is bringing Lower toward their 2025 goal of developing an end-to-end proprietary tech platform. He also reflects on the success of their Thrive Mortgage acquisition and discusses the challenge of integrating teams while also supporting your producers. Here's what you'll learn: The acquisition of Neat Labs is a strategic move to enhance Lower's technology stack. Lower aims to develop a proprietary tech stack rather than becoming a software provider. Cost efficiency is a key focus, and they expect to see significant reductions post-acquisition. Transparent leadership integration is essential for successful acquisitions and team cohesion. Effective communication can alleviate fears at all levels during the acquisition process. Coaching and support for producers are central to Lower's growth strategy. Related to this episode: Thrive Mortgage and Lower strike merger deal | HousingWire Exclusive: Lower acquires software company Neat Labs | HousingWire Lower.com Dan Snyder | LinkedIn HousingWire | YouTube Enjoy the episode! The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they're differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio. Learn more about your ad choices. Visit megaphone.fm/adchoices
The life blood of any business is sales. And we take every chance we can get to speak with the top thought leaders on that subject so we can learn what it takes to close the deals. In today's episode, we're speaking with John Golden, a sales & marketing strategist, speaker, and bestselling author on the subject of sales. John has conducted over 1500 video interviews of thought leaders for Sales POP!…which means we're about to learn not just from John…but from many top minds in the business. John is also the Chief Strategy and Marketing Officer at Pipeliner CRM. Episode Highlights: 01:48 John Golden's Career Journey 07:18 The Importance of Fundamentals in Sales 15:24 The Power of Active Listening 19:31 Memorable Interviews and Lessons Learned 24:09 How to Connect with John Golden Show Links: Pipelinersales.com Salespop.net John's LinkedIn
What do product leaders need to consider to deliver value-based care through customer-centric innovation? In this podcast hosted by Chenny Solaiyappan, DUOS Chief Strategy and Growth Officer Jenn Kerfoot shares insights on the evolving healthcare landscape, the role of technology and data, and her advice for aspiring healthcare entrepreneurs. Tune in to learn how Jenn is helping DUOS bridge the gaps in healthcare and deliver personalized, coordinated care.
In this episode of Eat for the Planet, Maisie Ganzler, former Chief Strategy and Brand Officer at Bon Appétit Management Company (BAMCO), reflects on her 30 years of leadership at the forefront of sustainability. She discusses BAMCO's approach to balancing customer needs with supplier realities, lessons learned from the company's early adoption of plant-based alternatives, and the critical role of storytelling in driving meaningful change. Drawing on her book, You Can't Market Manure at Lunchtime, Maisie shares insights into the successes and missteps of the plant-based movement, the potential of ingredient-focused innovations, and the importance of defining clear sustainability values. With candid reflections, she offers lessons and hope for building a more resilient and sustainable food system. Learn more about your ad choices. Visit megaphone.fm/adchoices
Brandon Karpf sits down with Mike Silverman, Chief Strategy and Innovation Officer at FS-ISAC, to discuss the white paper Building Cryptographic Agility in the Financial Sector. Authored by experts from FS-ISAC's Post-Quantum Cryptography Working Group, the paper addresses the vulnerabilities posed by quantum computing to current cryptographic algorithms. It provides financial institutions with strategies to safeguard sensitive data and maintain trust as these emerging threats evolve. Discover the challenges and actionable steps to build cryptographic agility in this insightful conversation. Learn more about your ad choices. Visit megaphone.fm/adchoices
December 20, 2024 ~ Rebecca Salminen, Chief Strategy and Marketing Officer Detroit Historical talks to Greg Russell in for Paul W Smith.
What does it take to turn strategy into real, actionable results? In this episode of The Strategy Gap, Jonathan Morgan and Joe Krause sit down with Dave Parker, Chief Strategy & Innovation Officer at Evergreen Life Services. With decades of experience in both for-profit and nonprofit sectors, Dave shares his unique insights on blending innovation, collaboration, and strategic clarity. From his groundbreaking "Mission Money Matrix" to lessons learned the hard way, Dave offers a fresh perspective on how organizations can align mission and impact with measurable outcomes.Tune in asDave reveals how trust, shared language, and a human-centered approach are essential for engaging teams and driving strategic success—whether you're leading a small division or managing a complex, multi-state organization.Why You'll Want to Listen:Discover the "Mission Money Matrix," a decision-making framework that balances mission impact with financial sustainability.Learn why trust and a shared language are foundational for strategy execution.Hear how John Wooden's advice—“Be quick but don't hurry”—applies to leadership and teamwork.Get practical tips for engaging your team and aligning daily work with strategic objectives.Don't miss this insightful conversation with Dave Parker, packed with takeaways to help you bridge the gap between strategy creation and execution!
ChatGPT and Meta face widespread outages. Trump advisors explore splitting NSA and CyberCom leadership roles. A critical vulnerability in Apache Struts 2 has been disclosed. “AuthQuake” allowed attackers to bypass Microsoft MFA protections. Researchers identify Nova, a sophisticated variant of the Snake Keylogger malware. Adobe addresses critical vulnerabilities across their product line. Chinese law enforcement has been using spyware to collect data from Android devices since 2017. A new report highlights the gaps in hardware and firmware security management. A Krispy Kreme cyberattack creates a sticky situation. N2K's Executive Editor Brandon Karpf speaks with guest Mike Silverman, Chief Strategy and Innovation Officer at the FS-ISAC discussing cryptographic agility. Do Not Track bids a fond farewell. Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest Today, N2K's Executive Editor Brandon Karpf speaks with guest Mike Silverman, Chief Strategy and Innovation Officer at the FS-ISAC discussing cryptographic agility. You can learn more in their new white paper "Building Cryptographic Agility in the Financial Sector." We will share the extended version of this conversation over our winter break. Stay tuned. Selected Reading ChatGPT Down Globally, Services Restored After Hours Of Outage (Cyber Security News) Facebook, Instagram and other Meta apps go down due to 'technical issue' (CNBC) Unfinished business for Trump: Ending the Cyber Command and NSA 'dual hat' (The Record) Apache issues patches for critical Struts 2 RCE bug (The Register) Microsoft MFA Bypassed via AuthQuake Attack (SecurityWeek) Nova Keylogger – A Snake Malware Steal Credentials and Capture Screenshorts From Windows (Cyber Security News) Adobe releases December 2024 patches for flaws in multiple products, including critical (Beyond Machines) Mobile Surveillance Tool EagleMsgSpy Used by Chinese Law Enforcement (SecurityWeek) Three-Quarters of Security Leaders Admit Gaps in Hardware Knowledge (Infosecurity Magazine) Krispy Kreme cyberattack impacts online orders and operations (Bleeping Computer) Firefox, one of the first “Do Not Track” supporters, no longer offers it (Ars Technica) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show. Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices
Lattice Developers Conference Key Insights! What's the latest in Edge AI innovation from Lattice Semiconductor? Hosts Daniel Newman and Patrick Moorhead are joined by Lattice Semiconductor's CEO, Ford Tamer, Chief Strategy and Marketing Officer, Esam Elashmawi, and CVP of Product Marketing and Planning, Dan Mansur, for a conversation on Lattice Semiconductor's strategic growth, key announcements, and unique market position in the Edge AI sector on this episode of Six Five On The Road at Lattice DevCon 2024. Highlights include ⤵️ Ford Tamer's insights and experiences since joining Lattice. Lattice's growth strategy and the strengths driving this growth. Key product announcements and solutions introduced at the DevCon. The unique position of Lattice FPGA's in the burgeoning Edge AI market. An introduction to Nexus 2 and continued investment in small FPGAs.
In this episode of the AlchemistX Innovators Inside Podcast, Ian Bergman welcomes Joseph Banh, Chief Strategy and Innovation Officer at Avida, to discuss the art and science of creating meaningful experiences through innovation. With a background that spans from artist to museum planner to corporate strategist, Joseph shares how his journey has shaped his unique perspective on blending storytelling, sensory design, and technology to connect with people on a deeper level. The conversation explores how organizations can redefine innovation by focusing on human-centered design, ethical collaboration, and the emotional impact of their work. Joseph highlights the power of balancing bold leadership with community-driven insights and offers a glimpse into his groundbreaking project, "Portal to the Arctic," an immersive installation that brought the story of climate change to life through stunning visuals and evocative soundscapes. This episode is a masterclass in bridging creativity, strategy, and empathy to craft experiences that resonate and inspire. Whether you're an innovator, designer, or leader, Joseph's insights will leave you rethinking what's possible in the spaces where humans and technology meet. For more episodes and resources, visit https://www.alchemistaccelerator.com/podcasts.
In this episode, Ashlie White, MSHLS, MA, and Olivia Keller from the Amputee Coalition joins us to talk about patient advocacy and what they have in store for 2025. Ashlie serves as the Amputee Coalition's Chief Strategy and Programs Officer and Olivia serves as the Public Policy Manager. Learn more about Ashlie and Olivia's work at amputee-coalition.org.Also discussed in this episode: GAO-25-106406: Limb Loss: Rehabilitation Services and Outcomes for Medicare Beneficiaries.So Every BODY Can Move's 28x28 campaign Many thanks to WillowWood for sponsoring this episode! Learn more about the META Flow foot.Learn more about SPS' new Fresno distribution center. Visit spsco.comAlso, email us! The O&P Check-in is a bi-monthly podcast featuring the latest orthotics and prosthetics news, trends, best practices, regulations and policies. Designed for O&P professionals, join Brendan Erickson and a rotating co-host as they interview guests and share the latest advancements in the industry.
The UK is in a unique position in the global AI landscape. It is home to important AI development labs and corporate AI adopters, but its regulatory regime is distinct from both the US and the European Union. In this episode, Kevin Werbach sits down with Jessica Leonard, the Chief Strategy and External Affairs Officer at the UK's Competition and Markets Authority (CMA). Jessica discusses the CMA's role in shaping AI policy against the backdrop of a shifting political and economic landscape, and how it balances promoting innovation with competition and consumer protection. She highlights the guiding principles that the CMA has established to ensure a fair and competitive AI ecosystem, and how they are designed to establish trust and fair practices across the industry. Jessica Lennard took up the role of Chief Strategy & External Affairs Officer at the CMA in August 2023. Jessica is a member of the Senior Executive Team, an advisor to the Board, and has overall responsibility for Strategy, Communications and External Engagement at the CMA. Previously, she was a Senior Director for Global Data and AI Initiatives at VISA. She also served as an Advisory Board Member for the UK Government Centre for Data Ethics and Innovation. Competition and Markets Authority CMA AI Strategic Update (April 2024)
Join us live from TLTF, as we sit down with Catherine Kemnitz, Chief Strategy and Development Officer at Axiom, for a no-holds-barred discussion on the future of legal tech, talent, and innovation. What You'll Hear in This Episode: Gen AI's Impact: Catherine unpacks why generative AI is the “wrecking ball” disrupting legal tech—and why there's no turning back. Evolving Talent Expectations: Discover why the next generation of lawyers demand innovation and why firms stuck in the past risk irrelevance. Lessons in Change: Catherine shares wisdom from decades at the forefront of legal tech and explains how embracing risk (and letting go of fear) is the key to thriving in this new era. Why Listen? This episode will leave you rethinking the legal industry's future and your role in shaping it. Catherine's insights are sharp, inspiring, and packed with practical takeaways for funders, founders, and future-focused professionals. Love what you heard? Subscribe, share, and leave us a review! Let's push the boundaries of what's possible—together. Listen now!
Have you ever thought about creating a certification program but felt overwhelmed by where to start? What if you could turn your expertise into a structured, impactful learning journey for others? In this episode, I share my experience launching two certification programs: Chief Strategy and Operating Officers (CSOO) and Entrepreneurial Project Managers (EPM). I break down the process of designing and implementing certifications, focusing on starting with the end goal in mind. I introduce the Shuhari framework, inspired by martial arts, to simplify the process into three stages: SHU (learning), HA (practicing in context), and RI (mastery). This method helps structure certifications, whether they're short knowledge-based courses or in-depth skill-building programs. I also talk about the importance of hands-on application through capstone projects and share key lessons from my journey, including how I determined the length and structure of my programs. In this episode, I discuss: Designing Certification Programs Shuhari Framework Examples of Different Certification Levels Renewal and Licensing Aspects Ready to simplify and streamline how you scale your business? We are now accepting Visionary CEOs and their right-hand Ops Leads into our signature Simplify to Scale mentorship program. Learn more and join us at https://www.leanoutmethod.com/scale Join us for our transformational in-person business retreats and masterminds each Spring and Fall at https://www.leanoutmethod.com/retreathttps://www.leanoutmethod.com/retreat. Have questions? Want to explore partnering together to scale your business? Connect with me on my personal Instagram @cristagrasso or LinkedIn and let's start a conversation. If you loved this episode, please help us spread the word and reach more business owners like you by leaving a 5-star rating and review. Hit subscribe to be the first to listen to new episodes each Tuesday. For full show notes and more visit https://www.leanoutmethod.com/podcast
Sales should be embraced and respected as a vital, entrepreneurial profession essential to business success. In this episode, John Golden, Chief Strategy and Marketing Officer at Pipeliner CRM, highlights the importance of sales as a valuable career despite negative stereotypes. He urges salespeople to embrace and take pride in their roles, even if they entered sales by default. John emphasizes the need for organizations to recognize and support their sales teams, who often have compensation tied to performance. He also refers to salespeople as "sales-preneurs," crucial to their companies and deserving of respect. Tune in for a greater appreciation of the sales profession and its unique challenges! Resources: Connect with and follow John Golden on LinkedIn. Follow Pipeliner CRM on LinkedIn and visit their website. Follow Sales POP! on LinkedIn and visit their website. Listen to the Sales POP! Purveyors of Prosperity podcast. Get a copy of John Golden's books, Winning the Battle for Sales and Social Upheaval: How to Win at Social Selling.
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The Path to Healthcare Improvement: Collaborative Innovation Healthcare's future depends on embracing disruption and rethinking traditional approaches to patient care. On this episode, David Sylvan, Chief Strategy, Innovation & Marketing Officer at University Hospitals, shares his approach to addressing healthcare's inefficiencies by focusing on problem identification and leveraging technology, process reengineering, and partnerships. He believes healthcare must embrace disruption and innovation, with openness to partnerships across industries to drive positive change. Hosts: Stuart Hanson Rachel Schreiber Guest: David Sylvan, Chief Strategy, Innovation, and Marketing Officer, University Hospitals Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen
CPF Director Bob Shrum and Marylouise Oates, former activist and LA Times journalist, join former First Lady staffers Anita McBride, Noelia Rodriguez, and Tina Tchen for a discussion on the influence of presidential First Ladies on politics, policy, and American society. Featuring: Anita McBride: Former Chief of Staff to First Lady Laura Bush Noelia Rodriguez: Former Press Secretary and Director of Communications for First Lady Laura Bush; Former CPF Fellow Tina Tchen: Executive Vice President and Chief Strategy and Impact Officer for the Obama Foundation; Former Chief of Staff to First Lady Michelle Obama Marylouise Oates: Former Activist and LA Times Journalist who covered First Ladies Bob Shrum: Director, Center for the Political Future; Warschaw Chair in Practical Politics, USC Dornsife
Ivy Grey is the Chief Strategy & Growth Officer for WordRake.Ivy leads the company's internal and external strategic growth initiatives. She is responsible for business strategy, process improvement, competitive analysis, legal products, and marketing, and serves as the SME for legal writing and the legal profession. WordRake is the instant, secure editing tool that provides brevity and clarity for writing in legal, government and corporate. It helps you edit quickly, communicate clearly, write concisely, and eliminate useless words.Connect with Ivey on LinkedIn: https://www.linkedin.com/in/ivybgrey/Visit WordRake: https://www.wordrake.com/WordRake 5.0 Free Trial: https://www.wordrake.com/trialOn This Episode, We Discuss…How Lawyers Can Communicate More Effectively by Writing Concisely and ClearlyThe Balance Between AI and Human Expertise in Legal WritingActionable Advice on How Lawyers Can Improve Their WritingThe Importance of BrevityWordRake 5.0