Start Me Up with Jeff Oddo

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In this weekly podcast, Jeff Oddo, CEO and Owner of City Wide Facility Solutions shares best practices after 60 years of perfecting the business model, helping new franchise owners and their teams build the Foundations for Success!

City Wide


    • Oct 20, 2022 LATEST EPISODE
    • every other week NEW EPISODES
    • 6m AVG DURATION
    • 76 EPISODES


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    Latest episodes from Start Me Up with Jeff Oddo

    Episode 15 - Week 13 Part 2 - Royalties - re - release

    Play Episode Listen Later Oct 20, 2022 8:31


    In part two of his podcast on royalties, Jeff discusses the benefits for franchisees to be part of the City Wide system including brand recognition including brand recognition, labor cost guidance, active business coaching, and national account recognition. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 14 - Week 13 Part 1 - Royalties - re - release

    Play Episode Listen Later Oct 13, 2022 4:46


    In this episode, Jeff addresses common misconceptions about the true purpose of royalties within the City Wide Franchise System. Tune in next week for part two with an in-depth breakdown of the benefits Franchisees receive from City Wide as a result of those royalties. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 13 - Week 12 - The Franchisee Lifecycle - re - release

    Play Episode Listen Later Oct 6, 2022 7:45


    In this episode, Jeff walks you through the five phases of the franchisee lifecycle:The LaunchThe GrindWinningThe ZoneThe GoodbyeClick here to view the Foundations for Success article in City Wide YOU! 

    Episode 12 - Week 11 - Straight Commissions Sales Compensation Plans - re - release

    Play Episode Listen Later Sep 29, 2022 5:18


    In this episode, Jeff discusses compensation agreements for sales executives. Does a strictly commissions-only model make sense for your candidate? Why not ask during the interview process. Their answer may provide valuable insight into what makes them tick. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 11 - Week 10 - Adding Salespeople - re - release

    Play Episode Listen Later Sep 22, 2022 7:42


    In this episode, Jeff discusses the importance of adding salespeople in conjunction with the City Wide System Standards and Operations Manual. Don't be content to be "good enough". Leverage effective sales staff to help you grow your franchise to 10 million dollars in 10 years. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

    Episode 10 - Week 9 - The Role of the BPC

    Play Episode Listen Later Sep 15, 2022 4:48


    In this episode, Jeff talks about the role of the Business Performance Coach and how they work to support and grow our franchisees. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 9 - Week 8 - Scopes of Support - re-release

    Play Episode Listen Later Sep 8, 2022 4:04


    In this episode, Jeff discusses the importance of knowing what each role within the City Wide system entails. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 8 - Week 7 - People Analyzer - re - release

    Play Episode Listen Later Sep 1, 2022 3:46


    If you have ever tried to hire someone you know how hard it can be. Does this person have the qualities required to be successful in a position? Will they be a good fit on my team?  If you have ever wished there was one tool that could help ensure best fit look no further than the People Analyzer! Click here to view the Foundations for Success article in City Wide YOU!

    Episode 7 - Week 6 - Types of Clients - re-release

    Play Episode Listen Later Aug 25, 2022 5:50


    In this episode, Jeff discusses the three main types of buyers we serve best.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 6 - Week 5 - Types of Competition - re-release

    Play Episode Listen Later Aug 18, 2022 11:33


    In this episode, Jeff discusses different types of competition and the City Wide difference. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 5 - Week 4 - Our Relationship - re-release

    Play Episode Listen Later Aug 11, 2022 9:34


    In this episode, Jeff discusses the ins and outs of an effective Franchisee/Franchisor relationship in the City Wide model. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 4 - Week 3 - Unique Value Proposition (UVP) - re-release

    Play Episode Listen Later Aug 4, 2022 7:04


    In this episode, Jeff discusses the City Wide Unique Value Proposition. We represent the client. Learn how to sell at a higher level by effectively communicating the City Wide Difference. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 3 - Week 2 - Recruiting Contractors - Ingredient 17 - re-release

    Play Episode Listen Later Jul 28, 2022 9:07


    In this episode, Jeff discusses the importance of recruiting contractors as you grow your business.  You will learn about where to look, what to look for, who to hire, and the risks associated with using the wrong contractors. Click here to view the Foundations for Success article in City Wide YOU!  

    Episode 2 - Week 1 - Do the Activities - re-release

    Play Episode Listen Later Jul 21, 2022 4:33


    In this episode, Jeff discusses the importance of using metrics to determine the effectiveness of you and your team in communicating the City Wide in 60 seconds message with decision-makers. Specifically you should be tracking three things:The total number of activities (Remember, quality is more important than quantity)The total number of decision makers talked toThe total number of Building Survey appointments setClick here to view the Foundations for Success article for week 1 in City Wide YOU! 

    Episode 1 - Welcome to Start Me Up and the City Wide Foundations for Success! - re-release

    Play Episode Listen Later Jul 14, 2022 3:58


    Join Jeff Oddo, CEO and Owner of City Wide Facility Solutions for the debut episode of Start Me Up.  In this weekly podcast, Jeff shares best practices after 60 years of perfecting the business model, helping new franchise owners and their teams build the Foundations for Success! 

    Episode 61 - Closing Message - You Did It!

    Play Episode Listen Later Jun 2, 2022 3:40


    Congratulations on making it through the Foundations for Success podcast campaign! In this episode Jeff asks you to grant yourself permission to celebrate your victories and reinforces our mission, vision, and core values. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 60 - Week 58 - Pay it Forward

    Play Episode Listen Later May 26, 2022 4:49


    In this episode, Jeff talks about the importance of making love. Do we have your attention? In this case, making love refers to spreading the ripple and creating a positive impact. Do you wear your ripple pin? Do your independent contractors wear the ripple pin? If not, why not start today!  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 59 - Week 57 - Types of Contractors

    Play Episode Listen Later May 19, 2022 5:18


    In this episode, Jeff discusses the three types of contractors: The top 20%, the bottom 20%, and the middle 60%. Do you know which ones may the best partners for City Wide? Tune in to find out! Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 58 - Week 56 - Contractors

    Play Episode Listen Later May 12, 2022 7:38


    In this episode, Jeff discusses the pitfalls of subcontracting and why City Wide strictly prohibits Independent Contractors from subcontracting work. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 57 - Week 55 - Three Philosophies Required to Build a Sustainable Business

    Play Episode Listen Later May 5, 2022 10:27


    In this episode, Jeff discusses three philosophies that are integral to your sustained success as a City Wide Franchisee. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 56 - Week - 54 - Minimum Size Accounts

    Play Episode Listen Later Apr 28, 2022 5:43


    In this episode, Jeff dispels the notion that all dollars are the same. You'll learn about the importance of adhering to minimum account sizes and hear ways to spread the ripple to your independent contractors when these accounts don't make financial sense for you to serve. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 55 - Week 53 - Salespeople and Territories

    Play Episode Listen Later Apr 21, 2022 4:57


    In this episode, Jeff talks about the importance of starting with the end in mind and lessons learned along the way.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 54 - Week 52 - Reducing the Time to Sell a Client from Three Years to Three Months is as Easy as F-S-M

    Play Episode Listen Later Apr 14, 2022 6:22


    In this episode, Jeff discusses how FSMs should leverage the closed-loop system and the question, "what's next?" to drive both NJS opportunities and to get our foot in the door for upcoming JS opportunities as well. Click here to view the Foundations for success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

    Episode 53 - Week 51 - Looking for a New Night Manager?

    Play Episode Listen Later Apr 7, 2022 5:02


    In this episode, Jeff discusses the possibility of acquiring and converting an existing contractor into a new Night Manager. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU!  

    Episode 52 - Week 50 - Business Information Sheets

    Play Episode Listen Later Mar 31, 2022 9:41


    In this episode, Jeff discusses how to leverage the Business Information Sheet to ensure alignment between FSM, Night Manager, IC, and client. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

    Episode 51 - Week 49 - Performance Deposits

    Play Episode Listen Later Mar 24, 2022 9:34


    In this episode, Jeff discusses the importance of requiring performance deposits to hold independent contractors accountable. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

    Episode 50 - Week 48 - Can I See Your References?

    Play Episode Listen Later Mar 17, 2022 4:09


    In the 50th episode of Start Me Up, Jeff discusses the importance of providing references to prospects and ways to distinguish ourselves from the competition. 

    Episode 49 - Week 47 - The Importance of "Not Required" Fields in CRM

    Play Episode Listen Later Mar 10, 2022 5:22


    By now you are well aware of the importance of filling in all "required" fields in CRM, but what about those fields that are "not required"? In this episode, Jeff discusses the three most important pieces of "not required" information that should be included for every prospect talked to. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 48 - Week 46 - Price Increases - Ingredient 19

    Play Episode Listen Later Mar 3, 2022 6:36


    Are you looking for a way to increase your profits 50% to 100%? In this episode, Jeff discusses the importance of leveraging strategic annual price increases to increase profitability.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 47 - Week 45 - Vision Traction Organizer (VTO)

    Play Episode Listen Later Feb 24, 2022 7:48


    In this episode, Jeff outlines the components of the Vision Traction Organizer and discusses the importance of leveraging this tool. Click here to view the "Foundations for Success" article in City Wide YOU!  

    Episode 46 - Week 44 - Scorecards

    Play Episode Listen Later Feb 17, 2022 8:24


    In this episode, Jeff discusses the importance of scorecards and how to use them to outline what is expected and how results are measured.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 45 - Week 43 - Budget - Part 2

    Play Episode Listen Later Feb 10, 2022 6:20


    In  this episode, Jeff gives examples of specific questions to ask to obtain the budget from prospects. Price should never be and issue, the only thing that should ever be relevant is how much the prospect is willing to pay, we'll sort out the rest. Click here to view the Foundations for Success module in City Wide YOU! 

    Episode 44 - Week 42 - Budget - Part 1

    Play Episode Listen Later Feb 3, 2022 4:07


    In this episode, Jeff discusses the importance of obtaining budget as it will shape the specific solution discussed with your prospect.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 43 - Week 41 - Pricing Accounts

    Play Episode Listen Later Jan 27, 2022 6:59


    In this episode, Jeff discusses the factors that go into pricing an account and gives best practices to ensure you are increasing your chances of closing new business, and retaining those same clients. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 42 - Week 40 - Overcoming Objections

    Play Episode Listen Later Jan 20, 2022 8:59


    In this episode, Jeff discusses common objections and ways to overcome them. Click here to view the Foundations for success article in City Wide YOU! 

    Episode 41 - Week 39 - Appointment Ratio Part 3

    Play Episode Listen Later Jan 13, 2022 9:40


    In part three of a series on improving appointment setting ratios, Jeff shares best practices for ensuring we are reaching decision-makers when attempting to schedule appointments. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 40 - Week 38 - Appointment Ratios Part 2

    Play Episode Listen Later Jan 6, 2022 8:31


    In last week's episode, Jeff discussed the importance of appointment ratios and how to understand them. In part two, Jeff discusses ways to improve your appointment ratios by streamlining and clarifying messaging. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 39 - Week 37 - Appointment Ratios Part 1

    Play Episode Listen Later Dec 30, 2021 8:22


    In this episode, Jeff discusses how to gauge the effectiveness of an SEs ability to convert conversations with decision-makers into appointments. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 38 - Week 36 - Role-playing

    Play Episode Listen Later Dec 23, 2021 6:53


    In this episode, Jeff discusses the simple technique of role-playing and the huge difference it can make for you and your team. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 37 - Week 35 - Four Philosophies for Leading a Team

    Play Episode Play 30 sec Highlight Listen Later Dec 16, 2021 9:07


    In this episode, Jeff outlines four philosophies for leading a team:Have a very low tolerance for incompetenceConstantly replace yourselfNever eat aloneHire fast and fire fasterClick here to view the Foundations for Success article in City Wide YOU!

    Episode 36 - Week 34 - Attracting the Right Facility Solutions Manager

    Play Episode Play 30 sec Highlight Listen Later Dec 9, 2021 6:04


    In this episode, Jeff talks about superheroes. Not the cape-wearing kind, but instead, the ones who tirelessly go out each day to take care of the business of your business and maintain positive  relationships with your clients. That's right, in this episode Jeff discusses what to look for when hiring and retaining a Facility Solutions Manager. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 35 - Week 33 - Attracting the Right Night Manager

    Play Episode Play 32 sec Highlight Listen Later Dec 2, 2021 7:10


    Hiring the right Night Manager can be a daunting task. As a franchisee, you need someone on your team who can run your business at night the same way you would run it yourself. In this episode, Jeff outlines the traits of an effective Night Manager and shares the criteria used to determine if they are winning or not. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 34 - Week 32 - Wide Net vs. Narrow Net

    Play Episode Listen Later Nov 23, 2021 10:31


    In this episode, Jeff discusses how and when during the sales process to deploy a wide net vs. a narrow net. Click here to view the Foundations for Success article in City Wide YOU!  

    Episode 33 - Week 31 - Burn Rate

    Play Episode Listen Later Nov 18, 2021 9:21


    If this episode, Jeff discusses the one expense you have control over as a new franchisee, operational losses. Do you have the right SE in place? Are activities being done? Is City Wide's UVP being communicated effectively? Click here to view the Foundations for Success article in City Wide YOU!  

    Episode 32 - Week 30 - Voicemail - A Best Practice for Your Business

    Play Episode Listen Later Nov 11, 2021 4:44


    In this episode, Jeff discusses the importance of requiring consistent voicemail greetings amongst your team, but it might not be for the reasons you'd think. Learn how adhering to a strict voicemail messaging policy can help protect your business from loss.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 31 - Week 29 - Level 5 Meetings (Ingredient #2)

    Play Episode Listen Later Nov 4, 2021 6:28


    In this episode, Jeff discusses the importance of conducting formal Level 5 meetings with your team. Click here to view the Foundations for Success article in City Wide YOU!

    Episode 30 - Week 28 - Sandler Coach

    Play Episode Listen Later Oct 28, 2021 5:11


    In this episode, Jeff relives the impact hiring a Sandler coach had on his business and encourages you to invest in yourself and your business in the same way.  Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 29 - Week 27 - Economic Engine

    Play Episode Play 20 sec Highlight Listen Later Oct 21, 2021 5:05


    In this episode, Jeff discusses how to evaluate and improve the ROI of your operations team. 

    Episode 28 - Week 26 - The "You Focused" Presentation

    Play Episode Listen Later Oct 14, 2021 4:29


    In this episode, Jeff talks about the "You Focused" presentation available in City Wide YOU! This document is not meant to be read verbatim, rather, it should be used to develop your team so they can articulate the answer to the question "Why City Wide?". Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 27 - Week 25 - Make the Money Call

    Play Episode Listen Later Oct 7, 2021 7:49


    In this episode, Jeff discusses the purpose of the "Money  Call" and demonstrates how to do it effectively. Click here to view the Foundations for Success article in City Wide YOU! 

    Episode 26 - Week 24 - If it Isn't in CRM, it Didn't Happen

    Play Episode Listen Later Sep 30, 2021 7:58


    Accurately entering prospect and client data into CRM seems obvious, but can happen if your team doesn't? In this episode, Jeff shares the pitfalls of trusting that this task is being performed without verifying that it actually is.  Click here to view the Foundations for Success article in City Wide YOU!

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