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Keywords: franchising, business ownership, franchisee success, home services, franchise opportunities, business challenges, franchise mistakes, entrepreneurship, franchise consulting, business growth, franchising, business challenges, specialization, unique opportunities, franchise evaluation, support, success, future of franchising Summary: In this conversation, Jon Ostenson discusses his journey in franchising, the benefits of becoming a franchisee, and the various opportunities available in the franchise world. He emphasizes the importance of following the franchise system, the challenges faced by new business owners, and the growing trend of home services and non-traditional businesses. Jon also shares insights on common mistakes made by franchisees and the keys to success in this industry. In this conversation, Jon Ostenson shares his journey through the challenges of running a service business and the lessons learned that led him to appreciate the franchise model. He discusses the importance of specialization in franchising, unique opportunities in the market, and key considerations for evaluating franchise options. The conversation also touches on the future of franchising and the support available for those looking to enter the industry. Takeaways Franchising offers a structured path to business ownership. Not all franchises provide equal support; research is essential. Success rates for franchises are generally higher than independent businesses. Franchising allows for a community of support among franchisees. Many successful franchisees come from diverse backgrounds. Home services are a growing sector in franchising. Non-sexy businesses can provide stable cash flow. Franchisees should be prepared for active involvement in their business. Understanding the local market is crucial for success. Many potential business owners hesitate to take the leap into entrepreneurship. Jon learned the hard way about the importance of a proven business model. Specialization can lead to better service and success in franchising. Franchising offers a more structured path to business ownership. It's crucial to evaluate the support and history of a franchise before investing. Networking and validation calls with existing franchisees are essential. Franchising can be a lucrative exit strategy for business owners. Understanding funding options is key to starting a franchise. The franchise model allows for quicker scaling using other people's investments. Franchising can be a good fit for various industries beyond food. The right leadership and culture are vital for franchise success. Titles Unlocking the Secrets of Franchising The Franchise Advantage: Why It Works Navigating the Franchise Landscape Home Services: The New Frontier in Franchising From Corporate to Franchise: A Journey Sound Bites "Franchising is a great way to go." "Not every franchise is created equal." "You need to be willing to follow the system." "You have to have your finger on the pulse." "Non-sexy is the new sexy." "You need a little bit of cushion." "We became too custom for every client." "Good lesson for everybody." "I'm a huge believer in specialization." "It's entirely free to work with us." Chapters 00:00 Introduction to Franchising and Background 02:58 The Benefits of Franchising 05:49 Success Rates and Challenges in Franchising 08:57 Exploring Home Services and Non-Sexy Businesses 12:04 Diverse Franchise Opportunities and Trends 15:01 Common Mistakes and Keys to Success in Franchising 17:58 The Journey of a Franchisee and Lessons Learned 26:00 Navigating Business Challenges and Lessons Learned 29:59 The Importance of Specialization in Franchising 32:56 Exploring Unique Franchise Opportunities 37:04 Evaluating Franchise Options and Support 43:46 Franchising: Key Considerations for Success 50:59 The Future of Franchising and Final Thoughts
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A raw and emotional interview with Jim's Building Inspections franchisee Daniel Hills who shares his full Jim's journey in full! He covers the business, services and also his mental health journey. We thank Daniel for coming into the studio and sharing his story in full.
Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com **Request Tickets Via Text At (918) 851-0102 See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/
Interview with one of our Jim's legends, Bill Cobangolu, who has more than 370 franchisees in his regions and division. Bill shares what makes Jim's unique and also everything you need to know about Jim's Laundry Services. To learn more about us, call 131 546 or www.jims.net
How do you take six distinct fast-casual brands and scale them under a single, efficient operational umbrella? In this episode, we sit down with Lauriena Borstein, Chief Operating Officer, and Kyle Mark, Chief Information Officer of WOWorks—the restaurant group behind Saladworks, Frutta Bowls, and Garbanzo, among others.They share the "One WOW Way," their philosophy for unifying operations, technology, and communication across their entire portfolio. Lauriena details how creating repeatable systems while maintaining flexibility is the key to scaling, and why franchisee profitability is their non-negotiable north star metric. Kyle explains the monumental task of consolidating disparate systems into a single tech stack and how proving the ROI—like a 30-35% increase in digital sales—is crucial for getting franchisee buy-in. This conversation is a masterclass in managing growth, the c between operations and technology, and why a strong culture is built on communication.Key takeawaysBuilding repeatable systems. Scaling any brand requires creating consistent, repeatable systems with flexibility for local execution.The "one WOW way" is A core philosophy for shared services like tech and supply chain, which creates efficiency across a multi-brand portfolio.Franchisee profitability is #1. Franchisee profitability is the primary metric for success, as no initiative is scalable if it isn't profitable.Unify your tech stack for growth. A single tech stack (POS, online ordering, loyalty) simplifies operations, reduces training, and unifies data analysis.Communicate, communicate, communicate. Build a strong culture with a consistent communication cadence, ensuring franchisees hear a unified message from all leadership.Don't be afraid to fail fast. Growth-minded operators must try new things and be willing to fail fast, dropping what doesn't work to move on quickly.ResourcesLearn more about WOWorks and their family of brands: Connect with the guests on LinkedIn:Kyle MarkLauriena BorsteinSend us a text
Salon ownership is the goal of many—if not most—professionals. Today, there are multiple paths to achieving that dream, but one option that's rarely discussed is the growing franchise salon category. Sport Clips franchisee Whitney Bradley, a licensed professional, transitioned from working behind the chair to managing a franchise salon before ultimately becoming the owner of her own Sport Clips location. In this conversation, Whitney shares her journey to ownership and highlights the advantages of having the support of a national salon organization in building both careers and businesses.
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Are you secretly holding your franchise back? In this episode, Erik reveals how he became the bottleneck in his own businesses—and the hard lessons that helped him break free. From scaling mistakes to fixing bad decisions, discover the truth every franchisee must face if they want to grow profitably. ⏱️ Timestamps 00:00 – How franchisees sabotage their own teams 02:45 – Why scaling back can actually grow profits 04:25 – The nightmare of “Store #3” 06:15 – The pricing mistake that killed momentum 07:58 – Spotting the “underperformer clubs” 10:26 – Why you need to step OUT of your locations 12:15 – How sabbaticals reveal hidden weaknesses 14:34 – Don't follow the loudest voices in franchising 17:59 – The real definition of winning in business 19:43 – Why paid ads can't fix broken operations 22:35 – Stop focusing on what you can't change 25:53 – Franchisees & franchisors: more aligned than you think Connect with Erik Van Horn:
In this episode of Restaurant Owners Uncorked, Wil sits down with Nick Patel, a CPA who left corporate accounting to become a multi-unit franchise restaurant owner before pivoting back into accounting, this time with a focus on helping restaurant operators. Patel shares his personal journey from owning restaurants in Florida, the challenges of partnering with family, and the lessons learned from expanding too quickly. Today, he runs a thriving accounting and advisory practice that specializes in restaurants, helping owners navigate razor-thin margins, complex tax credits, and strategic planning.The conversation spans everything from partnership structures and breakeven analysis, to practical tools like Margin Edge and bill.com, to how strong customer service and “high touch” relationships are becoming rare advantages in business. Both Wil and Nick emphasize the importance of focus, humility, and planning as the foundation for restaurant success.8–10 Key Takeaways Focus Before Scaling – Patel's experience taught him to master one location before attempting rapid multi-unit growth. Confidence without experience can lead to mistakes. Partnerships Require Operating Agreements – Family or friends in business together must clearly define roles and responsibilities upfront to avoid conflict and confusion. Cash Flow Is King – Restaurants should aim for at least six months of fixed costs in reserves when opening to weather delays, early inefficiencies, and training costs. Market Research Matters – Demographics, traffic counts, and competitor sales tracking (even via receipt numbers) are critical before selecting a location. Leverage Tax Credits – Tools like the FICA tip credit and Work Opportunity Tax Credit (WOTC) can save restaurants tens of thousands of dollars annually, yet many accountants overlook them. The Value of Niche Expertise – An accountant who has actually owned and run restaurants brings empathy and practical insights that generalist CPAs may lack. Technology Should Enhance, Not Replace Relationships – Tools like Margin Edge, Ramp, and bill.com help manage costs, but true value comes from maintaining high-touch service and communication. Service Excellence Is a Competitive Edge – With customer service expectations so low across industries, simply answering calls and emails promptly can set a business apart. First Jobs in Restaurants Build Lifelong Skills – Both Wil and Nick argue that everyone should work in a restaurant at least once to learn resilience, multitasking, and people skills. Relationships Create Opportunity – Patel turned an “unsuccessful” restaurant experience into a successful CPA firm by maintaining strong relationships and becoming a preferred vendor.
Today, franchise expert Max Emma shares a client horror story about owning a bookkeeping franchise. A woman who had recently left corporate America wanted to become her own boss by starting a franchise. She had the technical skills to understand the process but had never run a business before. After Max helped her get everything set up, she suddenly announced she was going on a family vacation. Max was stunned—had he known, he would have advised launching after her trip to avoid losing momentum. When she returned, Max hoped she would be ready to move forward. Instead, she told him she was facing financial issues and needed to find a job, meaning she could no longer continue with the franchise. It was a roller-coaster experience—and one you'll want to hear about. Tune in to this episode to learn what happened next. Morgan Friedman Max's Company Website Max's LinkedIn
Today, franchise expert Max Emma shares a client horror story about owning a bookkeeping franchise.A woman who had recently left corporate America wanted to become her own boss by starting a franchise. She had the technical skills to understand the process but had never run a business before.After Max helped her get everything set up, she suddenly announced she was going on a family vacation. Max was stunned—had he known, he would have advised launching after her trip to avoid losing momentum.When she returned, Max hoped she would be ready to move forward. Instead, she told him she was facing financial issues and needed to find a job, meaning she could no longer continue with the franchise.It was a roller-coaster experience—and one you'll want to hear about. Tune in to this episode to learn what happened next. Morgan FriedmanMax's Company WebsiteMax's LinkedIn
In this episode, I sat down with Greg Berney. Greg went from a full-time career in healthcare administration to building a multi-million dollar real estate investment business in just a few years.He didn't just create income. He built personal freedom.As the 2023 Franchisee of the Year at Joe Homebuyer Triad Group, Greg led his company to nearly two million dollars in revenue while staying deeply committed to his family and building a team culture rooted in strong values. In this conversation, we unpack how he made the transition, scaled quickly, and stayed aligned throughout the process.Greg breaks down the systems and mindset that helped him go from employee to entrepreneur, and shares hard-earned lessons that any business owner can apply. This episode is packed with insights for anyone looking to build wealth while also designing a life they actually want to live.If you're thinking about pivoting careers, getting into real estate, or simply want to better align your business with your personal values, this conversation is for you.About Greg BerneyGreg Berney is a high-performing real estate investor and the 2023 Franchisee of the Year at Joe Homebuyer Triad Group. After transitioning out of healthcare administration, Greg quickly scaled his investment business, acquiring hundreds of properties and generating nearly two million dollars in revenue last year.He is known for building strong team culture, leading with integrity, and creating real personal freedom. His story is proof that with the right systems and mindset, you can build a business that supports the life you want to live.
How are franchisees dealing with the current operating environment?This week's episode of the Restaurant Business podcast A Deeper Dive features Raj Patel, a multi-brand franchisee out of the Chicago area. Patel's group operates nearly 100 Dunkin' locations and a number of Dave's Hot Chicken restaurants, among others. We wanted to talk with him to get a franchisee's perspective of the current environment. He provides some insight from a franchisee's view of both those brands and why they are doing really well right now. What makes those brands tick?We also talk extensively about development strategies. Patel provides some interesting insight into competition for restaurant real estate right now. He talks about what sites cost more, whether drive-thru-only locations make any sense and the best time to walk away from a potential location.We're talking restaurant development and franchising on A Deeper Dive so please check it out.
We met Cameron back at the new franchisee training, so it was great to be able to catch up with him to talk about how his franchise has been going after a few years.
SummaryIn our latest episode of The Daily Groomer, I'm joined by Anurag Gandhi, who made a big shift—from a decade in the corporate world at companies like Apple and Nike to starting his own pet care business, Wolfgang Bakery and Grooming, right here in Seattle. We talk about what it really took to make that leap, from starting a franchise and hiring a team, to the day-to-day of running a grooming shop and building lasting relationships with clients. If you're thinking about opening your own business or just curious about what it's like behind the scenes, this one's worth a listen.Timestamps06:08 Exploring Business Opportunities and Franchises11:06 Franchise Agreements: 10-Year Commitment14:54 Overcoming Challenges in Dog Salon20:40 Pet Spa Notification and Care System29:03 Grooming and Retail Business StrategyStay connected with our guest speakers! Follow them on their social media Anurag Gandhi. For more grooming tips, insights, and stories, check out our website at The Daily Groomer. Join and be part of The Daily Groomer Community!
Most franchisees focus on revenue. The smart ones focus on profit. In this episode, Jeff Herr and Eric dive into the financial truths franchisors and franchisees must understand—from staffing costs to KPIs—if they want to scale and succeed. Profit isn't optional. It's survival. Timestamps 00:00 – Welcome + Jeff's birthday talk 00:41 – From franchisee beginnings to franchisor support 02:31 – Why revenue isn't the real measure of success 05:52 – Expenses vs. profitability explained 08:21 – Staffing: the biggest profitability lever 10:49 – Robert Kiyosaki & going back to basics 13:38 – Scaling smart: fewer employees, bigger profits 22:41 – Tools & KPIs every franchisee should demand 26:27 – Opening 3 locations at once: lessons learned 29:14 – Profit vs. vanity metrics 40:18 – “Raise your hand” and learn your numbers Connect with Erik Van Horn:
Taylor Swift is inspiring creative restaurant marketing ploys. Operators are encouraging franchisee growth with cash incentives. And Applebee's is launching an appetizer value ploy.
In the grand finale of our 2025 GNC Global Conference coverage, Mike and Ben deliver a comprehensive three-part episode that captures the full spectrum of the supplement retail ecosystem. From seasoned franchisees with decades of frontline experience to cutting-edge product innovation from MuscleTech, this conversation showcases why the supplement industry thrives on authentic relationships and genuine innovation. Part 1 features powerhouse franchisees Eric Miller (33 years, Philadelphia market), Benny Farzad (14 years, Dallas-Fort Worth), and Laura Dalton (23 years, Raleigh, North Carolina) sharing their insights on what makes successful supplement brands and how social media has transformed consumer education. Part 2 shifts to Florida franchisee Mona Bailey and Nutralabz Chief Revenue Officer Ben Benedict discussing regional market trends and the GR8 Lifestyle product experience. Part 3 concludes with MuscleTech's Raza Bashir providing exclusive previews of revolutionary effervescent technology and upcoming innovations that have him more excited than ever in his 17-year career. This episode perfectly encapsulates the community-over-competition mentality that defines the modern supplement industry, demonstrating how authentic partnerships between brands, retailers, and consumers create sustainable success. Special thanks to Nutralabz for hosting us at their booth and facilitating these incredible conversations. https://blog.priceplow.com/podcast/gnc-global-conference-franchisees-177 Video: GNC Global Conference Finale - The Complete Industry Perspective https://www.youtube.com/watch?v=MIv2s9AEB6A Detailed Show Notes: From Retail Floors to R&D Labs (0:00) – Introductions: The Frontline Franchisees (2:30) – The Three Pillars of Brand Success (5:00) – Social Media's Impact on Consumer Education (8:15) – Early Access and Exclusive Partnerships (9:30) – GR8 Lifestyle and Basic Supplements Performance (12:00) – The Personal Touch: Community Integration and Customer Service (14:30) – The Evolution of Creatine Acceptance (16:00) – Essential Supplement Recommendations (18:00) – Part 2: Florida Franchise Success with Mona Bailey (21:30) – Regional Market Dynamics: Florida vs. Other Markets (24:00) – GR8 Lifestyle Products: Mona's Experience (27:30) – Creatine Education and Women's Market Expansion (31:00) – Upcoming GR8 Product Preview (34:00) – Part 3: MuscleTech Innovation with Raza Bashir (37:30) – EFF'N Creatine: Revolutionary Effervescent Technology (42:00) – Flavor Science and Technical Innovation (45:30) – EuphoriQ V2: Strategic Yohimbe Integration (50:30) – Future Innovation Preview: Peptides and Beyond (54:00) – Industry Collaboration and Community Building Where to Follow and Learn More Eric Miller: Philadelphia GNC Franchisee (33 years experience) Benny Farzad: LinkedIn | Instagram: @gnc_prestonwood, @gnc_fraternitry Laura Dalton: LinkedIn | Instagram: @gncdaltonfranchiese Mona Bailey: Lin... Read more on the PricePlow Blog
She went from serving wings at Hooters to leading one of the fastest-growing wellness brands in the world — and she's just getting started. In this episode of The Game Changing Attorney Podcast, Michael Mogill sits down with Kat Cole, former President of Cinnabon, current CEO of AG1 (formerly Athletic Greens), and living proof that grit, humility, and relentless urgency can change everything. From her start as a teen working to help her family make ends meet to leading a $600M global brand, Kat shares hard-won lessons on leadership, scaling with purpose, and never settling for “good enough.” Here's what you'll learn: Why doing every job in the building creates exponential career growth and earns real leadership credibility What it takes to lead through influence instead of force and build true commitment across your team How the Hotshot Rule helps high performers stay self-aware and take immediate action when it matters most Kat Cole doesn't just believe better is possible. She proves it. If you're ready to lead with more courage, clarity, and conviction, this episode will show you how. ---- Show Notes: 00:00 – Introduction 07:47 – Saying Yes to Everything: How Kat Built a Career Without a Map 11:49 – Leaving Hooters: Knowing When Your Work Is Done 19:28 – Earning Trust Through Crisis: Leading Cinnabon Out of the Recession 28:00 – Franchisees, Fear, and the Innovation They Tried to Hide 34:19 – From Fan to CEO: Why Kat Joined AG1 41:35 – Leading with Urgency: The New Rules of Wartime vs. Peacetime 44:19 – The Hotshot Rule: A Weekly Habit That Transforms Leadership ---- Links & Resources: Kat Cole TED Talk - The “Hot Shot Rule” To Help You Become a Better Leader AG1 (formerly Athletic Greens) Undercover Boss - Cinnabon Episode Hooters Air Roark Capital ---- Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: 362. The Secret Weapons for Outpacing Your Competition 366. How to Transform Your Business with Military Precision and Strategy with John Berry 384. Break the Mold: The Blueprint for Radical Reinvention With Todd Herman [Encore Edition]
In this solo episode, Erik shares the hard-earned lessons he wishes he'd known sooner as a franchisee—so you can avoid costly mistakes, scale smart, and boost profitability. From avoiding territory overload to mastering the basics that actually make money, this is the blueprint for long-term success in franchising. Timestamps: 0:00 – Why franchisees fail before they start 1:20 – Scaling back from 20 to 10 locations 3:15 – The territory trap: bigger isn't better 6:12 – Buying existing vs. starting new 8:30 – Innovating too early in your franchise 12:25 – Obsessing over the wrong things 16:30 – The danger of overleveraging 19:11 – Brand name myths 23:22 – Learning from the top 1% 28:48 – Why top-line obsession kills profits Connect with Erik Van Horn:
#ASKJIM from our July training with Jim's Group CEO, Jim Penman and CMO, Joel Kleber.
Spa franchise growth is evolving beyond the basics of service menus and storefront expansion. Today, the most successful wellness brands scale by blending luxury with purpose—offering not just treatments, but experiences that restore, connect, and inspire. One brand leading this shift is Spavia Day Spa, founded by Allison Langenderfer. What began as a single-location concept has grown into a nationwide franchise known for elevated guest experiences, thoughtfully curated retail, and a culture deeply rooted in care. In the world of franchising, many chase unit growth without laying the cultural or operational foundation to support it. Spavia flipped that model. From the beginning, Allison built the brand around intention—delivering consistent, high-end spa services while fostering connection between guests, team members, and franchise owners. That clarity of purpose has become a major driver of Spavia's franchise growth, helping the brand stand out in a saturated industry. Allison's path to launching a wellness franchise wasn't traditional. Her background includes a successful run as a Macy's buyer, followed by a decade in pharmaceutical sales. That experience gave her a strong foundation in operations, customer engagement, and market strategy—all skills she now channels into leading Spavia. But what really sets her leadership apart is a strong emotional intelligence and unwavering focus on community. Whether it's through the brand's nonprofit initiative, Spavia Cares, or their dedication to franchisee support, the company's mission goes beyond profit—it's about impact. Spa franchise growth requires more than just a great treatment menu. Spavia places significant emphasis on guest experience—from the curated arrival ritual to the tranquil spa environment and personalized service. Each location is designed to offer a high-end, boutique feel while staying approachable and community-focused. This attention to detail has fueled word-of-mouth buzz and repeat visits, while also giving franchise owners a proven model to plug into. As the wellness space becomes more crowded, differentiation matters more than ever. Spavia's approach includes an expertly developed retail program, a market-driven service lineup, and strong national branding that still allows room for local connection. Franchisees aren't just operators—they're partners, empowered with tools and support that help them maintain brand standards while customizing for their markets. That balance is a key ingredient in scalable success and a foundational principle in Spavia's growth strategy. The heart of Spavia's spa franchise growth lies in its people. From estheticians to guest advisors to franchise owners, culture and connection drive performance. The company places a strong emphasis on training, empowerment, and creating a workplace where employees can thrive. That translates directly into the guest experience—warm, consistent, and tailored. Franchisees benefit from a model that's been tested, refined, and supported with systems. Spavia's leadership has intentionally built an infrastructure to scale, not just in size but in depth. As more entrepreneurs look to enter the wellness space, Spavia offers an opportunity to join a brand that's not just growing, but growing the right way. For those exploring franchise opportunities or seeking to lead with purpose in the health and wellness industry, Spavia stands as a prime example of how mission-driven values and a refined guest experience can fuel long-term success. Watch the full episode on YouTube. Don't miss future conversations that help you drive results, expand your influence, and sharpen your business edge. Join Fordify LIVE! every Wednesday at 11AM Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Allison Langenderfer Allison Langenderfer is the Founder and President of Spavia Day Spa, a leading wellness franchise committed to delivering high-end, personalized spa experiences in a warm and welcoming environment. With a background in retail and pharmaceutical sales, Allison brings a unique blend of creative vision, operational insight, and purpose-driven leadership to the spa industry. Under her guidance, Spavia has expanded into a nationally recognized brand, known for its curated services, community impact through Spavia Cares, and strong franchisee support. To explore more about Spavia or inquire about franchise opportunities, visit SpaviaDaySpa.com. About Ford Saeks Ford Saeks is a Business Growth Accelerator with a proven track record of helping businesses—from startups to Fortune 500s—generate over a billion dollars in sales. As President and CEO of Prime Concepts Group, Inc., Ford specializes in customer acquisition, brand visibility, and strategic innovation. With over 20 years of experience, he's founded more than ten companies, authored five books, earned three U.S. patents, and received numerous industry honors. Recognized as a leader in AI prompt engineering, Ford trains professionals on how to harness AI to produce powerful, results-driven content. He recently spoke at the “Unleash AI for Business Summit,” highlighting the role of ChatGPT in revolutionizing marketing, sales, and customer experience. To learn more, visit ProfitRichResults.com and catch his business insights show at Fordify.tv.
Domino's is going after McDonald's. A Texas-based Panera franchisee has filed for bankruptcy. And another restaurant chain is under pressure over DEI.
Franchise Tech Disruptor Alert! Welcome to Eye on Franchising Friday, where today's guest is pioneering the smart home revolution through franchising and acquisition. Meet Hagan Kappler, CEO & Co-Founder of Daisy, and Gavin Lantzy the franchise growth expert building the first nationwide home automation service franchise.Think Apple. Think Tesla. Now meet Daisy — the franchise of the future.
Imagine owning 7 franchises! Mastery of organizational success is what Jodell Jordan reveals in this episode! Jodell is a third generation entrepreneur who runs 7 Tim Horton's restaurants. That's in addition to speaking, coaching, consulting, and writing a book. She shares all her tips, tricks and secrets to her success in this incredible episode where you can learn how to multiply your income without multiplying the stretch.Website: https://www.youtube.com/@jodelljordanMusic mentioned in this episode: “Blood Sugar Sex Magic” by Red Hot Chilli Peppers
#520 What if the product you've been searching for doesn't exist — so you build it yourself? In this episode hosted by Kirsten Tyrrel, we dive into the inspiring story of Carmelo Marsala, founder of Spray-Net, a revolutionary home services franchise that combines patented paint formulations with a high-performance business model. Carmelo shares how he spotted a massive gap in the market while running a local service business, and how that “aha” moment led to the creation of a proprietary product line, multiple patents, and a growing international franchise. From formulating science-backed solutions to building a fully supported, turnkey business model for franchisees, Carmelo unpacks the steps he took to grow Spray-Net into a scalable, sought-after opportunity. If you're looking to start your own business — and want something unique, tested, and profitable — this episode is a must-listen! What we discuss with Carmelo: + Identifying a market gap through experience + Creating a patented paint formulation + Starting with a franchise before inventing the product + Transitioning from operator to franchisor + Supporting franchisees with marketing and call center + Franchisees don't need painting experience + Scalable business with low overhead + Unique selling proposition: proprietary products + Expansion across North America and beyond + Keys to franchisee success and profitability Thank you, Carmelo! Check out Spray-Net at Spray-Net.com. Check out Liqua-Roof at LiquaRoof.com. Learn how you can become a Spray-Net franchisee. Follow Carmelo on Facebook, Instagram, and LinkedIn (here and here). To get access to our FREE Business Training course go to MillionaireUniversity.com/training. And follow us on: Instagram Facebook Tik Tok Youtube Twitter To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors. Want to hear from more incredible entrepreneurs? Check out all of our interviews here! Learn more about your ad choices. Visit megaphone.fm/adchoices
Lenskart has grown into one of Asia's biggest eyewear companies and is now gearing up for a massive IPO. It is aiming to raise ₹2,150 crore through a fresh issue as part of an ₹8,000 crore public offering. But as the company prepares to go public, a storm is brewing behind the scenes.A group of former franchise store owners is accusing Lenskart of unfair practices and even fraud. They're alleging they were kept in the dark about store finances and undercut by company-owned outlets opening next door. Now, these franchisees are pushing the Karnataka High Court to reopen an investigation into the company even as Lenskart insists it's a contractual dispute.Tune in.Daybreak is produced from the newsroom of The Ken, India's first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.
Franchise business growth isn't just about systems and strategy—it's about building a model that scales while staying rooted in purpose. The challenge? Most entrepreneurs either chase fast expansion without infrastructure or lose momentum by over-engineering before gaining traction. So how do you strike the balance between rapid scale and sustainable leadership? Franchise leaders often face the friction of growing a brand while supporting franchisees who expect results and structure. The balancing act between operational excellence, scalable systems, and human-centered leadership is what separates long-lasting brands from short-lived ventures. For those looking to expand their business footprint while maintaining alignment and performance, the path isn't always obvious. Franchise business growth takes more than just capital and vision—it requires real experience from those who've been in the trenches. Ryan Parsons brings that credibility. After co-founding The Brothers that just do Gutters, he nearly lost everything trying to build a sustainable model. But instead of backing down, he doubled down on systems, refined operations, and scaled the business into a national franchise that ultimately attracted private equity acquisition. Today, as the CEO of Evive Brands, Ryan leads a growing portfolio of service-oriented franchises spanning over 600 locations. What sets Ryan apart is his operational mindset and people-first leadership. Franchise growth is often romanticized through unit counts and rapid expansion headlines, but the real engine is franchisee success. That's where Ryan puts his focus—supporting local operators with structure, guidance, and an unwavering commitment to alignment between the brand and its owners. He doesn't just talk about scale—he's engineered it with proven frameworks that hold up under the pressures of private equity, market shifts, and evolving customer expectations. When it comes to building a franchise platform, too many companies prioritize sales over substance. Ryan shares a philosophy centered on supporting the existing network before chasing new units. That level of discipline builds real value, and it's a message that's resonating across industries. Whether it's senior care, home services, or estate sales, the principles of franchise business growth remain the same—empower local ownership, strengthen backend operations, and never lose sight of the customer experience. The conversation also challenges a common myth in franchising: that growth is all about marketing. While national exposure matters, it's the ground game—the local community engagement, relationship-building, and reputation management—that drives meaningful results. Franchisees aren't just operators; they're entrepreneurs, and Ryan makes it clear that personal accountability and local visibility are key ingredients to their success. A standout insight comes from the idea that great franchise systems require both a visionary and an integrator. Ryan, by his own admission, thrives in the integrator role—bringing clarity to chaos and building the internal infrastructure that transforms ideas into executable strategy. That balance between inspiration and execution becomes critical when trying to scale beyond the first few units. Technology, especially AI, is also shaping the next phase of franchise business growth. But Ryan cautions against over-automation. The goal isn't to replace the human element—it's to enhance it. From customer service to lead generation, the future belongs to brands that can streamline with technology while keeping their client experience personal, empathetic, and friction-free. The core message? Franchise business growth isn't about hype or shortcuts. It's about intention, execution, and relentless support. Ryan's trajectory—from surviving near-failure to leading one of the fastest-growing franchise platforms in the country—is proof that scaling with integrity is not only possible but essential. If you're building a franchise brand, supporting franchisees, or investing in scalable business models, this is a conversation worth your attention. It's not just about adding locations—it's about multiplying impact. Don't miss future conversations that help you drive results, expand your influence, and sharpen your business edge. Join Fordify LIVE! every Wednesday at 11AM Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Ryan Parsons Ryan Parsons is the CEO of Evive Brands, a multi-brand franchise platform that includes Executive Home Care, Assisted Living Locators, Grasons, and The Brothers that just do Gutters. After co-founding and scaling The Brothers into a national franchise—ultimately acquired by private equity in 2023—Ryan now leads over 600 locations across the U.S. He's passionate about franchise business growth, building scalable systems, and helping franchisees succeed through values-driven leadership. To explore more about Ryan and the brands he leads, visit EviveBrands.com. About Ford Saeks Ford Saeks is a Business Growth Accelerator with a proven track record of driving over a billion dollars in sales for businesses of all sizes—from startups to Fortune 500s. As President and CEO of Prime Concepts Group, Inc., Ford helps organizations attract loyal customers, elevate brand visibility, and spark innovation that translates into bottom-line results. With more than 20 years of experience, he's founded over ten companies, authored five books, earned three U.S. patents, and received multiple industry awards for his impact. Ford's expertise also extends into AI prompt engineering, where he's recognized for training AI to generate high-converting content across platforms. He recently shared these insights at the “Unleash AI for Business Summit,” where he spoke on the transformative role of ChatGPT in operations, marketing, sales, and customer experience. To explore more about Ford and his work, visit ProfitRichResults.com and tune in to his business TV show at Fordify.tv.
What does it take to build a multi-million dollar business empire in a town of just 65,000 people? Former pro baseball player Joshua Kalinowski reveals how he transitioned from the Colorado Rockies to real estate, roofing, solar, and beyond—creating multiple thriving companies in a boom-and-bust market. From mindset and leadership to franchise strategy and family priorities, this episode is packed with hard-won wisdom for entrepreneurs and franchisees alike.
Send us a textIn season 4, episode 67 Host Lauren Broom interviewed John Breton, owner of a franchise of Pool Scouts out of McKinney Texas. He was named Franchisee of the Year! He takes us back to the beginning—what inspired you to start a Pool Scouts franchise in McKinney? Enjoy this conversation if you think purchasing a franchise is for you!Podcast Guest: John Breton, Owner of McKinney TX Pool Scouts Strategic Podcast Sponsor: Skimmer
Grab my FREE gift for you, filled with everything you need to know to own a money-making franchise: https://www.franchiseempire.com/mifge?utm_source=FEjul2025BuzzFranchising isn't semi-absentee, and success takes more than money. In this episode, Tariq Johnson and franchise owner Guy Coffey unpack the real work behind successful franchise ownership. From emotional support and hiring to CRM migration and building a business with your spouse, this video reveals what most people never talk about.Whether you're evaluating a franchise or growing your current business, this is a must-watch.------------------Considering Investing In A Franchise? Discover Available Franchises Opportunities in Your Area:
Thinking of selling your franchise brand someday? Don't do it until you hear this. Investment banker J. Patrick Galleher from Boxwood Partners joins Franchise Secrets to break down the real mechanics behind franchise exits, private equity deals, and what makes a brand worth $100M—or not. We cover: -Why “vanity metrics” like territories sold can hurt your valuation -What smart franchisors do differently to attract premium buyers -The truth behind 20x multiples (and why most never get close) -How to avoid common mistakes that kill enterprise value -When to step aside as founder—and when to double down -This is the episode every franchisor needs to hear before scaling or exiting.
Meet Craig Smith, who shares a significant mental health initiative that he's driving in his community and the impact it has already made on people. Well done Craig! Learn more via https://www.matesincorporated.com.au/
How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing powers franchise growth. Discover lessons in loyalty, operations, and brand building—plus the scoop on what it takes to scale in a crowded dessert market. 16 Handles More about the episodeTheme Music by Ali Schwartz and Meserole Sound
In this episode of Franchise Secrets, Erik Van Horn sits down with Nic Leland from Front Street to pull back the curtain on what really happens behind closed doors in franchise development. Nic doesn't just help people say yes to franchises — he helps them say no when it's not the right fit. His journey from a would-be doctor to a franchise advisor reveals the human side of franchising, identity, risk, and making the right call for your future. Whether you're thinking of buying a franchise, already in the game, or part of a sales team, this is the raw, real, and radically honest episode you need to hear.
SummaryIn this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares insights into his early academic pursuits, the evolution of his business, and the core values that drive his franchise model. He emphasizes the importance of customer service, franchisee success, and the role of technology in enhancing customer experience. Jim also discusses his leadership style, character development, and the lessons learned from his business journey. The conversation concludes with Jim's vision for the future of his company and the importance of maintaining a strong company culture.TakeawaysJim's journey began with a PhD in personality and social change.The success of Jim's Mowing is attributed to thousands of micro ideas.Customer service is at the heart of Jim's business philosophy.Franchisee welfare is prioritized over profits in Jim's model.Understanding human nature is key to business success.Servant leadership is a core principle for Jim.Character development involves doing difficult but necessary tasks.Technology is used to enhance customer experience and service delivery.Learning from mistakes is crucial for growth in business.Jim's vision for the future includes maintaining company culture and values.Sound Bites"I just can't stand to let a customer down.""Happiness is never the primary goal.""I don't want to be a public company."Chapters00:00 The Journey Begins: From Academia to Entrepreneurship02:54 Building a Business: The Evolution of Jim's Mowing06:01 Customer Service Philosophy: The Heart of Jim's Mowing08:47 Franchisee Success: The Core Values of Jim's Mowing11:59 Understanding Human Nature: Insights from Business and Research15:49 Happiness and Well-being: The Pursuit of Meaningful Experiences19:56 Servant Leadership: Leading with Purpose and Integrity22:57 Character Development: The Importance of Discipline and Hard Choices26:57 Innovating for Success: Enhancing Customer Satisfaction through Technology32:44 Balancing Customer Service and Franchisee Profitability34:43 The Importance of Responsiveness in Business36:45 Leveraging Technology for Efficiency38:04 AI in Customer Service: A Double-Edged Sword43:13 Learning from Mistakes: The Journey of Growth48:40 Building a Strong Company Culture56:22 Future Vision: Sustaining Values and Growth
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This week on Hospitality Hangout, we're turning up the heat with Mike LaRue, Franchisee and VP of Franchise Development at Angry Chickz — one of the fastest-growing brands in the hospitality industry focused on fun dining. In this episode, we discuss essential hospitality strategies including restaurant transformation and building a successful brand through effective franchising.Discover what it takes to create unforgettable guest experiences that resonate with customers. Packed with industry trends, insider insights, and hot hospitality stories, this episode is perfect for brand builders and food enthusiasts alike. Tune in for expert guidance and learn about the vital conversations shaping today's competitive food service market. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com
What happens when you ignore your gut and hold onto a struggling franchise too long? In this episode, Erik Van Horn shares the raw story of how one decision cost him over $100,000—and how it shaped the way he approaches franchise buying today. From distressed sellers and employee transitions to risky leases and LOI clauses, this episode is packed with real-world lessons for franchisees, franchisors, and investors alike.
What happens when a rockstar franchisee enters a struggling market—and when a weak operator steps into a booming territory? In this episode, Erik Van Horn sits down with Kevin Sill, a second-generation franchisee who helped scale a family-owned Budget Blinds operation to 17 territories and over $20M in annual revenue. But that's not all—Kevin also made the leap into owning a mom-and-pop flooring business, and he's sharing the raw, unfiltered lessons from both worlds. Whether you're a franchisee, an aspiring business owner, or curious about building generational wealth through franchising, this conversation is packed with insights on: -Scaling in diverse markets (rural vs. metro) -Building a franchise empire with your family -Diversifying beyond franchising -Why customer service is still king -How great operators outperform weak ones—regardless of market
Jon shares insights on unconventional franchise opportunities, from in-home senior care to private aircraft detailing. He also explains the benefits of franchising over starting a business from scratch, including proven blueprints, community support, and market predictability. The discussion highlights various industries ripe for franchising and offers a glimpse into Jon's journey and expertise, making this a must-watch for aspiring franchisees and entrepreneurs alike.00:00 Introduction to Non-Food Franchising00:56 Meet Jon Ostenson: Fran Bridge Consulting01:44 Understanding Franchising: Food vs. Non-Food02:41 Exploring Non-Food Franchise Opportunities06:47 The Benefits of Franchising10:13 Jon's Book: Non-Food Franchising13:13 Investment Ranges in Franchising16:24 Guidance from Fran Bridge Consulting20:54 Jon's Journey and Final Thoughts Connect with me on:All my linksBecome a guestSign up for RiversideGet Descript #DigitalMarketing #Branding #PersonalBranding #MarketingInsights #SocialMediaStrategy
How awesome would it be to hit $1 million in sales your first year open as a franchisee? In this episode I sit down with Sam Perossa who is a franchisee with Smash My Trash. He talks about some of his secrets to success and how he got involved in franchising after a successful corporate career.Considering Investing In A Franchise? Discover Available Franchises Opportunities in Your Area:
Jack left the warehouse grind behind and jumped into Jim's Mowing with no clients, no technical background, and zero regrets. Just two months in, he's tripled his income from week one, built a 5-star reputation, and shares the honest truths about quoting mistakes, managing customer expectations, and the power of working with a partner. If you're thinking about starting your own Jim's business, this episode is packed with gold.
Send us a textWhat makes some franchise owners wildly successful while others struggle? Scott Greenberg, acclaimed author and former top-performing franchisee, unlocks the secrets of "wealthy franchisees" in this eye-opening conversation.Scott's journey began unexpectedly when he spotted an Edible Arrangements ad in an airline magazine. As a motivational speaker seeking both real-world business experience and additional income, he took the plunge into franchise ownership. What followed was a decade of powerful lessons as he built multiple top-performing locations while continuing his speaking career.The mindset difference between successful and struggling franchisees became immediately apparent. While struggling owners focus on external factors—location, market conditions, franchisor support—top performers understand they are the biggest variable in their business success. They approach their first 18 months with a "farming mentality," planting seeds rather than expecting immediate harvest.One of Scott's most powerful insights is his formula for how franchise owners should spend their time. Take your desired annual income, divide by 2,000 work hours, and you'll get your effective hourly rate. Would you pay someone that amount to sweep floors or answer phones? If not, you shouldn't be doing those tasks either. The most successful franchisees work ON their business (marketing, culture, strategy) rather than IN it (day-to-day operations).Perhaps most revealing is the stark contrast between franchisees in identical systems. Jack and Jill share the story of two owners in the same franchise—one recently had a successful exit after just two years, while another is calling it "the worst franchise on earth." This perfectly illustrates how personal mindset and approach create dramatically different outcomes.Ready to explore franchise ownership or improve your existing franchise's performance? Visit scottgreenberg.com for resources, or schedule a free consultation at thefranchiseinsiders.com to receive a complimentary copy of Scott's must-read books: "The Wealthy Franchisee" or "Stop the Shift Now." The Franchise Insiders Podcast Schedule A Call Text: 305-710-0050 Take our FREE Business Builder Assessment
How do you grow a multi-unit fitness franchise without a massive ad budget? Ray Dunn did it—with free classes, donuts, grassroots events, and relationships. In this episode of Franchise Secrets, Erik Van Horn and Ray unpack a masterclass in guerrilla marketing, team management, lead generation, and semi-absentee ownership. Whether you're launching a new location or scaling an established brand, this episode is packed with real, proven strategies to help you win locally. Timestamps: 00:00 – Why Grassroots marketing still works 01:30 – Ray Dunn's journey from CPA to franchisee 03:25 – Beating household brands with grassroots tactics 05:10 – Early hustle: donuts, Jeep deliveries & costumes 06:30 – Launching Club Pilates with no brand awareness 08:30 – How to test your brand's local visibility 11:40 – Landmarks vs. addresses: smarter local marketing 13:25 – Visibility = growth: rent as a marketing investment 15:00 – Defining semi-absentee ownership (and what it's not) 17:45 – Event-based growth strategies (with real examples) 21:40 – Partnering with breweries, parks & coffee shops 25:00 – Low-cost events: $75 budget, real ROI 28:00 – B2B outreach & free "Pilates Party" lead gen 31:00 – How to build win-win partnerships with local businesses 33:00 – Using AI (ChatGPT) to plan local marketing strategy 36:00 – Prize wheels, contests & collecting quality leads 40:00 – The $3 lead strategy that generates customers 44:30 – High-value, low-cost giveaway strategies 46:10 – Hiring & training staff for grassroots engagement 49:00 – The mindset shift owners and staff must embrace 52:45 – Selling by removing barriers (not pressure tactics) 55:00 – What emerging franchisors can learn from top operators 57:10 – Ray's final advice for franchisees & franchise brands
Are you having trouble recruiting and retaining quality staff and team members? I know this is a challenge that most businesses I meet with face. Our guest today is Andrea Hoffer, and she shares with us her DREAM framework to help franchisees and small businesses improve their hiring efforts.TODAY'S WIN-WIN:Solving a problem is often the best way to make an impact.LINKS FROM THE EPISODE:You can visit our guest's website at: https://www.ahatalentexperts.com/Attend our Franchise Sales Training Workshop: https://bigskyfranchiseteam.com/franchisesalestraining/If you are ready to franchise your business or take it to the next level: CLICK HERE.Connect with our guest on social:Instagram: https://www.instagram.com/ahatalentexpertsX: https://twitter.com/aha_talent/LinkedIn: https://www.linkedin.com/in/andreahoffer/Facebook: https://www.facebook.com/ahatalentexperts/- Youtube: https://www.youtube.com/@andreahoffer4254ABOUT OUR GUEST:Andrea Hoffer is an experienced Talent Acquisition & Management strategist and former franchisee with a passion for building exceptional teams. As the founder of aha! Talent Experts, she has helped businesses nationwide improve recruitment processes, align hiring with company culture, and develop employer brands that attract top talent. Drawing from over 30 years in recruitment and just under two decades as a successful business owner, Andrea understands firsthand how great hires drive long-term success. A Certified AI Consultant, she blends technology and human insight to streamline hiring, optimize talent acquisition, and create tailored onboarding experiences. Andrea is also a sought-after keynote speaker and the author of Hire Higher. With a mission to empower companies and candidates alike, she specializes in crafting hiring strategies that not only fill positions but build cohesive, high-performing teams.ABOUT BIG SKY FRANCHISE TEAM:This episode is powered by Big Sky Franchise Team. If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/.The information provided in this podcast is for informational and educational purposes only and should not be considered financial, legal, or professional advice. Always consult with a qualified professional before making any business decisions. The views and opinions expressed by guests are their own and do not necessarily reflect those of the host, Big Sky Franchise Team, or our affiliates. Additionally, this podcast may feature sponsors or advertisers, but any mention of products or services does not constitute an endorsement. Please do your own research before making any purchasing or business decisions.
I sat down with Ted Patestos — the founder of Tiger Adjusters, the first public adjusting franchise in the nation. From a $2.3M marijuana grow facility claim to launching a high-tech training center, this episode is packed with insights into a massively underserved and misunderstood industry. If you're hunting for a recession-resistant, high-margin, low-overhead franchise opportunity… this one might blow your mind.Episode Highlights & Timestamps:00:00 - Welcome to Eye on Franchising01:02 - Meet "Tiger Ted": From idea to industry domination03:16 - The niche nobody saw coming — What is public adjusting?05:34 - The $2.3M weed farm claim gone up in smoke08:45 - How Tiger Adjusters rescued the client & secured the payout11:02 - Franchisee or alone? Why policyholders need advocates12:15 - Advanced tech, AI & the new Tiger Adjusters training facility15:38 - Cohort-style training & real-life disaster simulations18:02 - "Can't I just do it on my own?" Why franchising wins20:15 - The social contract between franchisor and franchisee22:04 - How Tiger Adjusters scaled fast through broker networks25:31 - Radical transparency & real P&Ls in Item 1927:30 - Who makes a great franchisee? It's NOT about insurance30:25 - Integrity, empathy & earning customer trust32:04 - “Show me the money”: Investment cost & financial performance34:12 - $861K in fees, $655K net: A real Tiger franchisee's numbers36:40 - Final advice from Tiger Ted: Keep overhead LOW38:20 - How Ted started with $7K and a dream39:50 - Closing thoughts + how to connect
What separates the average franchisee from the elite? In this solo episode, Erik Van Horn shares the exit playbook used by top-performing franchisees to scale, systemize, and cash out for millions. Discover how to go from franchise operator to investor, build a sellable franchise business, and protect your wealth with smart tax strategies and capital allocation. Learn the secrets behind: -Structuring a business for exit -Buying tired franchises and turning them around -Tax strategies every entrepreneur should know -Investor identity and risk mitigation -Avoiding the biggest mistakes after a big payday Whether you're just getting started or preparing to exit, this episode gives you the tools, mindset, and playbook to build serious wealth through franchising. Timestamps: 00:00 – From Operator to Investor: The Big Shift 02:18 – Replacing Your Income vs. Building Wealth 03:09 – Multi-Million Dollar Exit Strategy 06:38 – Learning the Investing Game 07:50 – How to Build a Sellable Franchise 08:57 – Buying Out Tired Franchisees 10:44 – Real Estate Risks When Acquiring Locations 13:35 – Resources: Franchise Secrets Facebook & Mastermind 14:48 – Buying Performing Assets and Doubling ROI 16:27 – Cash Flow vs. EBITDA: What Really Matters 17:43 – How to Exit Without Fully Exiting 18:45 – Find a CPA Who's a Tax Strategist 21:05 – Rookie Investor Mistakes to Avoid 24:01 – What Real Downside Protection Looks Like 27:10 – Define Your Investor Identity Connect with Erik Van Horn: