Podcasts about Operations manual

I'm going solo in this episode because there's a lot of confusion, misinformation and even fear around working with angels as a Christian.  But mostly there's just a lack of awareness of these helpers God has provided to us as the heirs of salvation, as Hebrews 1:14 tells us.As with anything I do or teach, we do NOTHING without eyes on Jesus, and under His guidance.  I do NOT endorse engaging any spiritual beings outside of those the Lord has specifically assigned to you or introduced to you.  And, of course, relationship with the Godhead is the first thing we seek…even though we're invited to seek first His kingdom, I believe that means first AFTER seeking God himself.In Ephesians 3:10 it says that “through the church the manifold wisdom of God might now be made known to the rulers and authorities in the heavenly places.”I don't go into this in the episode, but essentially that means that spiritual beings may not already know all the multifaceted wisdom of God, and his plan is for us—the church—to reveal it to them.In fact, 1 Peter 1:12 says that angels long to peer into the affairs of men.  I love Romans 8:19 in the Passion Translation: “The entire universe is standing on tiptoe, yearning to see the unveiling of God's glorious sons and daughters!”Also, keep in mind that angels aren't used to working with us from the heavenly realms because most Christians have not taken their position as “seated in heavenly places with Christ” seriously.  From the encounters I've had either personally or with my clients, both angels and the people in white from the cloud of witnesses are very happy and excited to work with us.  It's just a new experience on both sides.  Fun times we live in!!That said, here are the juicy bits…HIGHLIGHTS:Partnering with Heaven in Business: Your business is a Kingdom venture, and Heaven is ready to co-labor with you. But like any partnership, relationship comes first, and then clear agreements—such as the Declaration of Trade, your covenant with Heaven.Angels Need Clarity Too: Unlike God, angels aren't omniscient. They need clear instructions, just like earthly employees. Although they are awe inspiring and incredibly knowledgeable and resourceful, don't assume they "just know" what you want—lay it all out.Operations Manual in Heaven: Just as businesses have SOPs (Standard Operating Procedures), your business needs one in the spirit realm too. It really helps the angels out when goals and strategies have been documented.Clearly Identify Your Ideal Clients: If you don't define the people you really want to play in the sandbox with and can serve well in your heavenly business plan, angels won't know who to bring. Be specific about your Kingdom assignment and who you're called to serve.Angels Co-Labor with You, Not Instead of You: They won't replace your hustle, but they orchestrate divine connections while you do the footwork. Kingdom business is about faith and action.Time Chunking is a Spiritual Strategy: Time management isn't just practical—it aligns you with Heaven's flow. Writing time-blocking strategies into your heavenly operations manual (and sticking to them in your daily routine) helps your angelic team.Your Business has a Destiny: Before you ever had a business idea, Heaven already had a blueprint for it. You're not just making things up—you're walking out a divine plan. Be sure to receive it and unpack it with Holy Spirit.Scripture is a Business Growth Strategy: Like Psalm 103:20 says, angels move when you speak out God's Word over your business. Use personalized scripture as declarations to activate Heaven.A Cloud of Witnesses Are Cheering You On: You're not just building alone. Saints from generations past are invested in your success because your business is part of God's unfolding redemption plan.  Their destinies are not complete without us.Entrepreneurial Anointing is in Your Bloodline: If faithfulness runs through a thousand generations, that means you can call forth entrepreneurial blessings from your spiritual heritage. Your ancestors' prayers and breakthroughs aren't lost.Your Business is a Kingdom Solution: This isn't just about making money—it's about bringing Heaven to Earth. Your business is a solution to a problem God wants to fix, and your destiny scroll holds the blueprint to make it happen. Angels are assigned to help you.LINKS:– Transform your world by the words you think and speak. Our Words That Transform intro class is FREE.  Grab it now! https://bit.ly/words97– Coaching for Business and Breakthrough Encounters: http://SpiritCenteredBusiness.comCopyright © 2025 Bralynn Newby Int'l, LLC. All rights reserved.

In our twenty-seventh deployment of BungleTech my spheroid co-host Michael and I dodge our standard format as we officially launch the Global Campaign Initiative. We take a few moments to walk you through the details of how to get involved as we discuss our fresh off the presses release of the Operations Manual.Our Honourable Patreon SupportersBondspersons: Eric Dacus, G, Gus, Hilux, Rob PrescottTechnicians: Blunderdome, Chris Cannon, DarkTremere, Dire Situation, Klint, Matthew Hopper, Michael Lynch, Michael Shelley, Ryan Fletcher, Sandman, Seth WhiteFoxMechWarriors: Ed Magilton, Fiddler, HeyZeus, Lorian Sunrider, Malathis, MetalEd, Phil Raider RobyLoremasters: RetroLazerSegment Start TimesPodcast Primary Intro - 4:07Local Business Practices - 7:05Podcast Primary Continue - 14:15Stories of the Inner Sphere - 41:45BungleTech LinksBungleTech PatreonBungleTech Twitter -> BungleTechTweetBungleTech Email -> BungleTech@outlook.comBungleTech Discord Homebase -> Under BungleTechBattleTech Podcast Game Mode CollectionBattleTech Global Campaign Initiative - Operations Manual & SUPERMECH SUNDAY SUPER SIGN-UP SUPER FORM

Welcome to the Art of Value Whispering podcast Today, I'm joined by Penny Hopkinson, Author of Manual Magic and Founder of Manual Writers International. Penny's fascination with systems and processes began in childhood when she became captivated by the precision of processes of the machines in her father's factory. When she wrote a tutorial on hot wire cutting at college, inspired by her factory experience, her teacher suggested a career in technical writing, setting her on a path that evolved into journalism, quality management, and eventually business documentation. Today, she helps franchisors, licensors, and multi-site business operators craft top-tier Operations Manuals that drive efficiency and success. And has started to see just how powerful processes can be for streamlining small businesses too.  Join me in this episode as Penny shares how every business (even solo entrepreneurs) can benefit and grow with the help of a simple operational manual. ‍ ‍ “Operational manuals are all about clear, accessible knowledge sharing to keep your business running and growing smoothly. Even if you have a small business this can be beneficial.” - Penny Hopkinson ‍ In this Week's Episode... ‍ In this episode, you will learn: ‍ How a simple operations system can help you work less while achieving more The #1 mistake small business owners make when trying to scale—and what to do instead How to document your knowledge and processes—without writing a single page How you can leverage AI to develop custom procedures and frameworks Key insights from the Manual Magic book ‍

Let's be real—if you're running your wellness business without solid systems in place, you're setting yourself up for stress, burnout, and stalled growth. In this episode of the Scaling Wellness podcast, I'm diving into the essential systems every wellness business owner needs to create consistency, improve efficiency, and scale without chaos. We'll explain why "winging it" isn't a strategy, the key areas where structured systems make the biggest impact, and how to set up processes that give you back time while increasing revenue. Whether it's streamlining client bookings, optimizing team management, or automating day-to-day operations, these strategies will help you run your business smarter, not harder. If you're tired of feeling like everything depends on you, this episode is your roadmap to freedom. Tune in now and start building the systems to take your wellness business to the next level!   ----------------------------------------------   Want to build a wellness practice that gives you both TIME and MONEY? Learn how more at www.scalingwellness.com    Schedule Your No-Cost 1:1 Strategy Call: www.scalingwellness.com/chat    Follow us on Instagram: www.instagram.com/scalingwellness    

This fall, my new book, The Revenue Operations Manual, a blueprint for running a world-class RevOps org, was released. The book includes interviews with 50+ world-class Operators (many of which came from this show!), success stories from real world role models, and cautionary tales from when things didn't go according to plan. Our guest on this episode is Laura Adint, my co-author for the book (and my former boss). It's been a whirlwind since the book came out, so it was time to sit down with Laura and reflect not only on the process of writing a book like this, but what we hope Operators get out of it.In our conversation, we chat about how the idea for the book came to be, which section of the book is like getting your Masters in Operations, and why learning about cake mixes in the 1950s will make you a better Operator.Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on LinkedIn or subscribe to our YouTube channel.Want to work with Sean? Reach out to him and the team at BeaconGTM to help with GTM execution at your company.Anyone interested in ordering The Revenue Operations Manual can go here and use the code REVOPS20 for 20% off (or buy from any of your preferred booksellers here)!This episode is brought to you by Default, the inbound growth platform for B2B marketing teams. Visit Default.com/seanlane today to learn more and revolutionize your RevOps today!

Our host Jeff Ignacio sits down with Sean Lane, Founding Partner of BeaconGTM, and Laura Adint, Operations & Strategy Lead at Raymond James, discuss the release of their book, The Revenue Operations Manual. Here, they discuss the four pillars of RevOps and the importance of building and getting a 360-degree view of the business. They also discuss building a team, maintaining relationships, and goal setting.

God has already provided the resource you will need when you encounter denial, opposition, persecution, and doubt.

In this episode of the OpsStars podcast, Sean Lane, Founding Partner at Beacon GTM and author of "The Revenue Operations Manual," joins Don Otvos to discuss key insights from his book. They explore the qualities of great RevOps professionals, the balance between technology and human expertise, and strategies for effective goal-setting and prioritization in RevOps.

Revenue operations play a central role in business, but with so many pieces in motion, managing it all can feel overwhelming before we ever think about optimizing. Luckily, Sean Lane and Laura Adint have created a clear blueprint to help RevOps professionals navigate it all.As co-authors of The Revenue Operations Manual, Sean and Laura outline their four-pillar approach to building and scaling a RevOps team. While the specifics may vary by company, they highlight the key qualities that define a great RevOps professional, helping them become strategic partners within the business. They also share valuable insights on fostering collaboration across sales, marketing, and product teams.The Revenue Operations Manual - https://www.revenueoperationsmanual.com/Anyone interested in pre-ordering The Revenue Operations Manual can visit https://www.koganpage.com/marketing-communications/the-revenue-operations-manual-9781398616769 and use the code REVOPS20 for 20% off.In this episode, you'll learn:Best practices for aligning RevOps with marketing, sales, and customer successWhen to bring in a RevOps team for maximum business impactKey traits and skills to look for when hiring RevOps professionalsJump into the conversation:(00:00) Introducing Sean Lane and Laura Adint(02:44) The Revenue Operations Manual(05:39) RevOps as a strategic partner(10:10) The Revenue Operations blueprint and mindset(14:04) Designing the customer journey(19:09) Building strong cross-functional partnerships(22:51) Hiring the right people and building a RevOps team(27:06) How RevOps teams can drive strategic initiatives and long-term success

If you don't have an operations manual for your salon, it's time to create one. How will your team know how to operate or what to do in certain situations? Without an operations manual, everyone will be running to you or your manager with every little question. My all-time favorite platform as a salon owner is Kajabi. To grab your 30 day free trial, click here: https://kajabi.com/30-days-trial-lp?utm_campaign=&utm_content=73108&utm_medium=affiliate&utm_source=Patricia+Nowakowski

Today, we dive deep into the transformative power of an operations manual. Episode 294, "Transform Your Business with This Secret Weapon: The Ultimate Operations Manual Guide," is more than just a conversation; it's a comprehensive journey through the creation, implementation, and optimization of an operations manual that can revolutionize the way you run your business. Discover the secrets behind structuring an operations manual that not only streamlines processes but also empowers your team, fosters a culture of accountability, and sets the stage for scalable growth. Whether you're a startup looking to lay a solid foundation or an established business aiming to refine your operations, this episode is packed with insights, tips, and actionable steps to elevate your business strategy. Join us as we explore real-world examples, tackle common challenges, and unveil the strategies of top-performing businesses to turn their operations manuals into their most powerful asset. Don't miss this opportunity to unlock your business's full potential with "The Ultimate Operations Manual Guide." Find our show notes at https://www.wbnlcoaching.com/podcast

The average amount spent on dental staff training is about $1,500 per person per year, which is a significant expense for small to mid-sized dental practice owners.  But is all that expense really worth it when research shows that learners forget an average of 70% of the new information within 24 hours?  Today, I'm sharing a better way to manage operations and train staff within your dental practice.  I'm thrilled to introduce Laura Johnston, the innovative founder of My Dental SOP and a former consultant turned software developer. Laura has dedicated over 15 years to the dental industry, specializing in team management and dental practice SOPs. Through her cloud-based software, My Dental SOP, Laura has transformed the way dental teams access and utilize Standard Operating Procedures, tackling the common, painful issues of training, staffing, and operational inefficiencies that so many practices face. In this conversation, Laura shares everything you need to know about My Dental SOP, from what onboarding looks like to the role of its effective assessments and how it's a great tool for minimizing staff turnover. Additionally, we touch on the broader impacts of having an instantly accessible platform for SOPs — how it can enhance team management, streamline daily operations, and ensure that every team member is equipped to maximize growth opportunities. Tune in to learn more about this exciting software!  PS. If you're seriously considering adding My Dental SOP into your practice's operations, you can claim a 75% discount on the set-up fee before June ends! Find Laura's contact information below under the Additional Resources section. — Key Takeaways: Meet Laura Johnston & Her Software, My Dental SOP (00:00) Onboarding My Dental SOP & How Your Teams Can Use It (06:39) A Deeper Look Into My Dental SOP's Features (12:44) Who My Dental SOP Is Ideal For (19:04) Key Benefits, Pricing, & Set Up For My Dental SOP (21:39) Lightning Round Q&A With Laura (27:38) — Additional Resources Connect with Laura: LinkedIn: https://www.linkedin.com/in/laura-g-johnston/ Email: laura@mydentalsop.com Follow My Dental SOP: Instagram: https://www.instagram.com/mydentalsop/ Facebook: https://www.facebook.com/PrecisioninPractice YouTube: https://www.youtube.com/@mydentalsop/videos Website: https://www.mydentalsop.com — Learn about the upcoming Supercharge Your Dental Practice 2-day event in September:  https://superchargeyourdentalpractice.com/ Use code RAVING to save $100 on registration. — Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/ This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/ Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Join Kiera as she uncovers the power of SOPs and Operations Manuals for dental practices. Learn how these tools can save time, ensure consistency, and streamline your operations. Discover practical tips for creating your own manual, from dividing tasks among team members to keeping protocols user-friendly and accessible. Tune in for expert advice on storage and maintenance, and revolutionize the efficiency of your practice. Episode resources: Reach out to Kiera Virtual Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

On today's episode, Mark goes over a few key topics, such as the importance of customization in operations manuals. Mark emphasizes the necessity of personalizing the operations manual for each dental practice. Rather than adopting a one-size-fits-all approach, he advocates for involving every team member in the creation process. This ensures that the manual is relevant and reflects the unique procedures and culture of the specific dental practice. Components of the Operations Manual: The operations manual should encompass various essential elements, including detailed job descriptions, step-by-step protocols for each role, accountability agreements, and visual guides for common areas. Regular performance reviews, organizational charts, and onboarding processes should also be included to facilitate smooth operations and staff management. Time Journal Exercise for Efficient Operation: To improve the operations manual, Mark suggests a time journal exercise for both the CEO and team members. This involves documenting daily activities to identify redundant tasks and inefficiencies. The goal is to streamline processes and delegate or eliminate low-value tasks, allowing the focus to be on high-value activities. This exercise not only aids in creating a more effective operations manual but also enhances overall practice efficiency. Meeting Management and Organizational Structure: Effective meeting management is crucial for dental practice operations. Mark outlines various types of meetings, including morning huddles and strategy sessions, emphasizing the importance of structured agendas to avoid unproductive discussions. He also touches on the importance of an efficient organizational structure, where roles are clearly defined, and overlaps in responsibilities are minimized. This structure ensures clarity in communication and task execution within the practice. EPISODE RESOURCES https://www.truedentalsuccess.com/2024-dental-success-summit https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes (Dental Success Summit 2022) explores various aspects crucial to the development and customization of an Operations Manual for dental practices. The discussion begins with an emphasis on the significance of an Operations Manual in the realm of dental practice management. Following this, Mark shares effective tactics for creating and tailoring these manuals, ensuring they meet the specific needs of each unique practice. A key focus is placed on involving team members in the authorship process, which not only fosters a sense of ownership but also significantly increases their buy-in. Markthen delves into the different components that make up an Operations Manual, highlighting the importance of organizing these elements in a logical manner for ease of use. He talks about the development of protocol sheets, accountability agreements, and performance review assessment sheets, and how these critical documents should be integrated into the operations manual. Another vital topic covered is the establishment of an overall meeting cadence and an organizational structure that can greatly enhance the orderliness and flow within a dental practice. For more information or to join the DSN or DSI community, visit Dental Success Network and True Dental Success. EPISODE RESOURCES https://www.truedentalsuccess.com/2024-dental-success-summit https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Today's devotional calls us to hold to God's Word as the life-giving, sustaining, and empowering book it is.If you would like more insight into today's devotional topic, listen to Dr. Michael Youssef's sermon series Know Your Bible: LISTEN NOW

Why in the world do I need an operations manual for my dance studio? Essentially, it's the roadmap or blueprint to running an efficient studio. Think of it as the encyclopedia of your business, where every little detail, from restocking the first aid kit to the ins and outs of class scheduling and marketing plans, is meticulously documented. And why is this such a big deal? It's not just about making your life easier (though that's definitely a win); it's about creating a studio that can function seamlessly, no matter who's at the helm. .......................... There are still a few times available for your FREE Studio Audit. [CLICK HERE TO BOOK]

The search through our podcasting vault for “oldies but goodies” continues!   Our next episode selected for remastering features future of work strategist, Diana Wu David. As a serial entrepreneur who's also a former Financial Times executive with a background in economics, she's well-versed in pricing.   The price you charge for your product or service directly reflects its perceived value and is one of the quickest ways to increase profitability. Yet, some of us find it difficult to raise prices.    In this candid interview, Diana addresses the fear of raising your prices and explains her formulaic process for testing different pricing strategies. Those strategies include developing a minimum viable product, segmenting customers, and performing A/B testing.  She also talks about why trouble usually brews where pricing and process intersect and how you can avoid it.   Take advantage of her years of experimenting with pricing through the lens of futureproofing and breakthrough the psychological factors preventing you from greater profitability. Listen now!    

Whenever I talk about creating an operations manual, getting started seems to be the main roadblock keeping store owners from creating theirs. From figuring out what chapters to include to how thorough each section should be, just outlining your retail store operations manual table of contents is daunting! In today's episode, I'm sharing a brand new FREE resource with you: the Retail Operations Roadmap! Listen in to learn what's included and how you can get started. For show notes, including links to anything I've mentioned in this episode, visit www.savvyshopkeeper.com/episode182. Learn more about Kathy Cruz and Savvy Shopkeeper at Savvy Shopkeeper Follow Kathy on Instagram (@savvyshopkeeper)

Creating an operations manual can feel intimidating and overwhelming, especially for indie/micro business owners. That's why in today's episode, I'm sharing the top eight benefits of a retail store operations manual.  Whether you've got just one employee (you!) or lots of employees at several locations, an operations manual is where you can outline all of your systems, processes, and guidelines to keep your business running smoothly.  Listen in to this episode and the ones that follow in this mini-series on operations manuals for retail stores for everything you need to know about creating this critical guidebook for your business. For show notes, including links to anything I've mentioned in this episode, visit www.savvyshopkeeper.com/episode180.  Learn more about Kathy Cruz and Savvy Shopkeeper at Savvy Shopkeeper Follow Kathy on Instagram (@savvyshopkeeper)

Ready to be a serious rental property business owner?This episode is all about creating Standard Operating Procedures.  What are those?That's your Operations Manual, you know, the written procedures of what you do for every task to manage your rental properties.Why do you need them?  Give this episode a listen where we give you plenty of solid reasons as to why these are of utmost importance.We cannot stress enough what being an organized, forward-thinking entrepreneur will do to take your investment portfolio to the next level.No matter where you are in your rental property journey, THIS episode might be the most important one you ever listen to. LINKS:Book: The E-Myth Revisited; Why Most Small Businesses Don't Work and What To Do About It.E-Myth 'e-,'mith n 1: the entrepreneurial myth: the myth that most people who start small businesses are entrepreneurs 2: the fatal assumption that an individual who understands the technical work of a business can successfully run a business that does that technical workOur Blog: Make It A Family Affair; How Landlords Can Employ Their Children for Tax Breaks, has a pretty solid list of all the items you should consider including when you implement this manual.   FREE Download: Your Landlord Resource, Landlord Verification FormOur Landlord Verification Form is perfect to use when inquiring with previous landlords during applicant background checks. This PDF form can be emailed directly to the previous landlord or used as a guide when calling the landlord directly.We have left room at the top for personalization. Just add your business logo and name!This form will help landlords:·         Learn exactly what's needed to know about the applicant's behavior with the previous landlord(s).·         Streamline your background check process to be more efficient and consistent.·         Look professional in your landlord business. Want the podcast link emailed to you weekly? Subscribe to our FREE newsletter, Landlord Weekly!·         Landlord Tips ▪️ Early Access to Our Blogs ▪️ Landlord Specific Articles by Other Industry Pro's ▪️ Podcast Links

We've come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you've heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you've missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.   Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.   Thanks in part to the consultants they each work with, they're able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that's what this episode is about – you're going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!   A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization's operations with a level of detail and precision that allows your team to work without your daily presence. It's also the seventh and final element of the Kasennu framework for business infrastructure.   In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You'll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.    

  Joe and Mike pick random topics from the ops manual in this episode and share knowledge and stories. 

Warning...This episode may result in you changing the course of your life for the better.  Coach and Doc are not just trying to encourage, but champion your life's priorities.  Do you have a manual of what's importoant in your life with regards to relationshiops, wellness, and work?  In your relationships with respect to partners, family, friends, sex...are you expecting or nurturing goodness? Does yoir wellness focus on self-care that include sleep, eating, and mental care? We spend at least a third of our day at work.  Are you in it for the money or the love of duty?  Coach and Doc are gut-checking your integrity to your self and your self-worth.  Get your pad and pen...school is in session. Sip of the Day: Bishop (lime juice, orange juice, agave, and red wine) Questions, reviews and topics you would like to hear on the show: Website: podcastsoe.com Instagram: @soe_podcast YouTube: Sippin On Excellence Connect with Doc! Website: huntspine.com Instagram: @leonelhunt Connect with Coach KJ! Website: coachkj.com Instagram: @coachkjknows

If you're looking for a better way to handle your legal and admin requirements, Power Diary has launched a new customisable Practice Operations Manual for allied health professionals. Go to https://www.powerdiary.com (https://www.powerdiary.com) to find out more.

In this episode, Jeff discusses the importance of adding salespeople in conjunction with the City Wide System Standards and Operations Manual. Don't be content to be "good enough". Leverage effective sales staff to help you grow your franchise to 10 million dollars in 10 years. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

How do you jumpstart systemization? Dr. Mark Costes lets us in on some Mastermind best practices from the Dental Success Summit this year.  From End-of-Day Protocols to Time Journal Exercises, he breaks down how these systemization processes eliminate unnecessary low value tasks and prioritizes high value activities. He also tackles team authorship of the Operations Manual and the way to have an efficient organizational chart. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes

There's a very simple yet misunderstood tour that you can use to scale your Wellness business.  it's called an operations manual.     In fact, no matter how big or small your business is, I fundamentally believe every business needs one.     However, as well as practitioners and healers there's a big misconception that having documents, and standard procedures will turn your business into something over the corporate.    This episode will break down: What an operations manual actually is Why do you need one, and  How to create one without making your business feel like a large corporation   ---------------------- Want to build a wellness practice that gives you both TIME and MONEY? Learn how more at www.scalingwellness.com    Follow us on Instagram: www.instagram.com/scalingwellness  

Steve details the 21 benefits of having an Operations Manual in your business. Standard Operating Procedures are key to systemisation and are your method to more freedom and flexibility. Even if you have an Operations Manual already, check out this episode to see if there is any way you can improve it to gain all the benefits Steve outlines.    KEY TAKEAWAYS  With SOPs in place, you will retain staff by reducing their stress, reduce reliance on key individuals, simplify handover of procedures on personnel change, maintain quality and knowledge on staff absence or loss, increase consistency in quality, be able to take on less trained or experienced staff and employ internationally, and empower staff to work independently.  By standardising the Operations Manual, you can direct your staff to detail their procedures in a certain format so you can achieve consistency in your documentation.  You will be able to delegate quickly and effectively, be free from repeated staff enquiries, have more time for important tasks or leisure, enabling iterative improvement, scale up by easily delegating or employing more staff, reduce onboarding time and decrease training costs. Standardisation allows you to reliably meet your clients' expectations, reduces errors with checklists, increases creativity by simplifying mundane tasks and will increase the value of your business to a potential buyer or inheritor.  EPISODE RESOURCE To access the SYS PROCESS to create the ideal Operations Manual, click the link below; Https://bit.ly/sys-006   BEST MOMENTS  ‘Staff get stressed when they don't know what they need to do. They procrastinate, and stuff takes longer because they have to try and figure too much stuff out. They end up not hitting their targets and feeling undervalued because they're not performing at their best.' ‘The vast majority of the questions that I ever get asked have been asked. Because I've  got an Operation Manual, I've been able to capture that question and the answer I'd given in the Operation Manual, and it will never be asked again.' ‘Once you've got stuff documented, you can get other people to do more of it. If you've got one area of your business that you realise is a bottleneck, get it documented and then put more resources on it.' ‘As somebody goes, that knowledge, you just see it walking out the door. Everything that is in that person's head I've paid for them to get.' ‘The Operations Manual would be doing the training for you, and that is massive in terms of reducing the opportunity cost of having to train somebody one to one.'  VALUABLE RESOURCES Facebook: Facebook.com/SystemsAndOutsourcing/ Website:www.SystemizeYourSuccess.comLinkedIn:LinkedIn.com/SystemsAndOutsourcing/YouTube: YouTube.com/DrSteveDay   ABOUT THE HOST Steve used to be a slave to his business, but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely, and after totally nailing this concept, he decided to spend his time helping other small business owners do the same. Steve's been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants. Most business owners are overwhelmed because they don't know how to create systems or get the right help. Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.See omnystudio.com/listener for privacy information.

Born in Maryland in 1955, Ryan S. Wood first became interested in UFOs when his father, Dr. Robert Wood, was engaged in deciphering the physics of UFOs while managing a research project on anti-gravity for McDonnell Douglas. Ryan is now regarded as a leading authority on the Top Secret classified Majestic-12 intelligence documents and the 1941 Cape Girardeau, Missouri UFO Crash. A frequent lecturer on the UFO subject, Ryan has taught college courses and made numerous presentations about UFOs to civic organizations and at ufology conferences. He has organized three worldwide UFO crash retrieval symposia and once presented a UFO lecture to a class on National Security Affairs at the Naval Postgraduate School that formed the basis of the final exam. He manages the content of www.majesticdocuments.com and along with his father was the executive producer of a television documentary on the authenticity of the Majestic-12 documents called The Secret.

Season 3 of our podcast will help you organize your operations.  I'm here to share the journey of myself and other directors who struggled with a variety of different things in their childcare centers and the solution always boiled down to operations.   Today we share a quick way you can begin to build your operations manual.FREE WORKSHOPLearn more here:  Child Care Center Operations Success MAP (kartra.com)The Director's Club provides business tools and resources to help you lead your child care center.   We share information, resources, and updates on processes to help you gain back time so you can get out of the office and do the things you want to do!Visit our website to get fresh new ideas www.thedirectorsclub.netWatch our YOUTUBE channel HERE to get quick videos on problems you need to resolve NOWWe post lots of tips, free training, and links to get in touch with us so we can support you HERE.Want to join a like-minded group of child care center directors?  CLICK HERE TO join usFeeling like you need more support because it's all too overwhelming?  Join The Club and get done for you processes, Office Hours, and sooo much more!  Learn how we support you HERE.

In 1994, UFO researcher Don Berliner received in the mail a manila envelope that had no return address and contained a role of 35mm film that contained photographs of the pages from a Top-Secret Majestic-12 special operations manual. The manual outlined procedures for government officials to follow when handling crashed flying saucers and dead or living aliens. Researchers throughout the years, most notably Dr. Robert Wood, and his son, Ryan Wood, authenticated the manual and skeptics have never successfully debunked the leaked document. Extraterrestrial Reality • A podcast on Anchor Link to website operated by Dr. Robert Wood and Ryan Wood that authenticates the special operating manual: The Manual - SOM1-01 (specialoperationsmanual.com) Link to Amazon page for TOP SECRET/MAJIC by Stanton Friedman: https://amzn.to/350OakU Support this channel on Patreon: https://www.patreon.com/user?u=67716869&fan_landing=true Check out the video version on my YouTube channel: https://youtu.be/gsXHnL4tGVU --- Support this podcast: https://anchor.fm/james-quirk/support

This just released industry-first feature, from Power Diary, allows practice owners to create, implement and update a set of policies and procedures that support operational consistency, enable sustainable growth, and ensure compliance with their professional, ethical and regulatory obligations

In the latest episode of ABA Unfiltered, Tim is joined by BlueSprig BCBAs Alex Tomei and Jonathan Keefe to discuss the recent changes in the TRICARE Operations Manual – otherwise known as the TOM. Alex is the Director of Clinical Standards at BlueSprig, and Johnathan serves as the Associate Vice President of Clinical Compliance and QAPI.  Throughout the discussion, Alex and Johnathan offer insight for both families accessing ABA services through TRICARE as well as providers working with them.  This is a must listen to episode for both families and clinicians alike. 

What you'll learn in this episode: What law firm culture is, and why it affects clients as much as it affects staff Why law firms should look at their policies with fresh eyes post-pandemic How firms can use technology to enhance communication When it makes sense for firms to use a hybrid work model, offer hoteling, or open smaller satellite offices How to maintain firm culture when staff is remote About Marcia Watson Wasserman Marcia Watson Wasserman is a published author and co-author of the books: Law Office Policy, Procedures, and Operations Manual – Seventh Edition (ABA 2022), and Lawyers as Managers: How to Be a Champion for Your Firm and Employees (ABA 2017).  She is a Fellow in the College of Law Practice Management, one of an elite number of consultants who have earned this honor. Marcia serves as Columns Editor on Law Practice magazine's editorial board and is a member of the Publishing Board of the ABA's Law Practice Division. Additionally, Marcia frequently presents law practice management topics for legal and business conferences while also contributing articles on law practice management to leading legal publications. Prior to founding Comprehensive Management Solutions, Inc. in Los Angeles, Marcia served for over 15 years as Chief Operating Officer and Executive Director for several national and local law firms, including an AmLaw 200 firm. Earlier in her career, she served as Director of Law Firm Services and Director of Client Advisory Services for two, mid-sized CPA firms in Southern California. Additional Resources:   LinkedIn: https://www.linkedin.com/in/marciawwasserman/ Website: www.comprehensivemgmt.com Law Office Policies, Procedures, and Operations Manual, Seventh Edition  Lawyers as Managers: How to Be a Champion for Your Firm and Employees    Transcript: After decades of incremental change, the pandemic forced many law firms to embrace technology, rethink work traditions, and evaluate their culture almost overnight. According to law practice management consultant Marcia Watson Wasserman, these changes have been a net positive, even though they've raised new questions about how to manage a law firm in the post-pandemic landscape. She joined the Law Firm Marketing Catalyst Podcast to talk about how firm culture trickles down to clients; what technology firms should be investing in; and how firms can embrace remote work. Read the episode transcript here.  After decades of incremental change, the pandemic forced many law firms to embrace technology, rethink work traditions, and evaluate their culture almost overnight. According to law practice management consultant Marcia Watson Wasserman, these changes have been a net positive, even though they've raised new questions about how to manage a law firm in the post-pandemic landscape. She joined the Law Firm Marketing Catalyst Podcast to talk about how firm culture trickles down to clients; what technology firms should be investing in; and how firms can embrace remote work. Read the episode transcript here.     Sharon: Welcome to the Law Firm Marketing Catalyst Podcast. Today, my guest is Marcia Watson Wasserman, Founder and President of Comprehensive Management Solutions. Her company provides COOs with to-go law practice management consulting and coaching services to boutique and midsize law firms and their managing partners. Marcia is also coauthor of several books on the subject of law firm management. Her most recent book, coauthored with consultant Cynthia Thomas, is the seventh edition of “Law Office Policy, Procedures, and Operations Manual,” published by the American Bar Association. Today, we'll look at how efficient law office management facilitates good marketing. Marcia, welcome to the program.   Marcia: Thanks for having me, Sharon,    Sharon: So glad to have you. As I was saying, it's such an accomplishment to have not only coauthored this book, but to have a list of books you've coauthored. Tell us about your career. You have an impressive track record in the area of law office management. Tell us about your career track.    Marcia: It all started accidentally when I was an undergrad at UCLA. When I was a sophomore, I saw a job on the job board. It was a part-time job working for an attorney. I took that job and learned how to be a legal secretary and a paralegal. I was the backup bookkeeper and office manager and eventually became Executive Director of several law firms back in the 1990s. I was also COO of an AmLaw 200 firm. I decided I wanted to be an entrepreneur and that consulting was far better suited to me, so that's what I started doing, consulting to law firms. For the last 20 years, I've led a managing partners roundtable of boutique and midsize law firms and enjoy doing that, too.   Sharon: I remember when you started it. That's how long we've known each other. Even before that, but I do remember when you were starting that.    Tell me about law firm culture. How does that affect employee satisfaction, and how does employee satisfaction affect or facilitate good marketing?   Marcia: I want to quote a law firm futurist, Jordan Furlong, because he says it so well. Culture is what people at the firm actually do every day. In harsher terms, it's what people get away with. Culture is what actually happens. So, what type of culture you have has an impact on who you hire, whether people are happy, whether they stay with you and how you communicate with clients. If you don't have motivated employees, your clients are not going to be happy with you. If you have people phoning it in and not really dedicated to serving clients, it's going to have a huge impact on your clients.    If you have a great positive culture, then you not only have good employees, but you have clients who are drawn to you as well. You become known for your brand and people seek you out because it's an important part of your own attempts at business development and marketing. If you have a good culture, it gets known. Suddenly, you're on the best law firm list for employees and your client base expands.   Sharon: Is that the way law firms should review and assess their current policies? Especially post-pandemic, when everybody's ramping up again, how should law firms assess their policies and procedures?   Marcia: They need to look at them with fresh eyes. You may have done something for many years because it made sense, but after the pandemic, when law firms discovered we could work virtually—least most positions could—you need to look at every single thing you do with fresh eyes. There were certain things that were temporary, governmental regulations that you had to put in place because of the pandemic, like mask wearing and cleaning and not allowing clients to come to our offices. Now a hybrid workplace is the new normal. We'll see how that plays out over time, but people reevaluated what they wanted, which has an impact on culture and has an impact on clients.    It isn't just the firm that has that in mind; it's the clients as well. Clients don't necessarily want to get in the car for an hour and drive to you. I heard family lawyers and estate planning lawyers say, “Oh no, it will never work. They're used to coming in. It's a very close relationship, and they want to come to the office. We have to have these really nice, big offices for them.” The reality is that's not what the clients necessarily want. The clients can do a Zoom or a Facetime or whatever works for them, and they're very happy to have a relationship with you that way. There may be a time and place where they do want to meet with you in person, but not necessarily as much as lawyers would have assumed they would. So, you have to have policies in place that take all of those things into account.    Demand has changed as to what clients' expectations are. Some of it has to do with the age of your clients. A lot of this is generationally driven, namely the younger lawyers and staff and clients who are Gen Z or Millennials, who have a very unique spin on what work and work/life balance means. If they're a client, they want to work with a law firm that understands that, so you'd better be marketing appropriately to your clients, know who your clients are and have the right people there. A Gen Z client or even a Millennial will not necessarily want a near-retirement Baby Boomer as their attorney, so you've got to pay attention to relationships.   There are certain policies you have to have that are formal, like leaves of absence and antidiscrimination, but if you're looking forward, what do you want your firm to look like? Make those policies to take into account a hybrid workplace. Be culturally and otherwise diverse and have fun things in your policies, too. Have a fun committee, whether it's virtual fun or nonvirtual fun. It makes a difference.   Sharon: I know a lot of companies learned how to use technology because they were forced to learn how to use technology, whether it's a law firm or a different kind of business. They said, “This will never work with virtual or a hybrid law firm.” What kind of technology have firms been implementing? How are they going to be doing this differently? What have they learned during the pandemic, and how are they going to be operating differently in terms of technology?   Marcia: There's so much available with technology. Even the Zoom we're doing today, if the pandemic had happened 10 years ago, we wouldn't have had a good medium like this to communicate. Communication is so important, and technology is right there with us, leapfrogging ahead of what the law firms were expecting. I know of immigration law firms and certain plaintiffs' firms that are using chat boxes and fillable forms. That's how they do their prescreening; they've designed their software to prescreen potential new clients. It makes it a little more seamless for the client. They can go on to somebody's website and fill out a form, so they don't waste time waiting for somebody to call them back. They're able to immediately get that information to the firm. Somebody reviews it and gets back to them much more rapidly at the intake stage.    There are document management systems that some firms were lazy about; they didn't want to make the investment. If you have those systems in place, you can share documents with clients much more easily. When you're setting up workflow and processes, usually firms look at it totally from an internal viewpoint of what's easy for them. They need to be outward-facing and think, “How will this work for our clients? How can we be more efficient so that our fees are fair, we can get things done faster for our clients and we can share documents with our clients?” Even if you've got a brainstorming session with a client on Zoom, you can use a whiteboard on Zoom or whatever other software you're using. You're able to communicate that way and use technology to enhance communication that you wouldn't otherwise have.    Sharon: That's an interesting point about the fact that if the pandemic had happened pre-Zoom, I wonder if it would have lasted as long. Everybody would have pushed to be able to get back into the office. It's an interesting question. I saw some ads recently for law firm marketers. They talked about the fact that it was a hybrid environment and I thought, “If you had suggested that 10 years ago, five years ago, the employers would have said, ‘Forget it! We're not going to do it that way.'”   Marcia: There are still employers who are behaving that way. I know of law firms that said, “We're important because we're employment lawyers and our clients really need us; hence, everyone needs to come back to the office one month into the pandemic. We'll spread people out and do our best to do what we can do, but everybody needs to be back in the office. My legal secretary has to be outside my door to do the things I need. It can't be done remotely.” The firms that took that position lost a lot of their lawyers and staff who said, “No, it's not safe, and that's not what I want to do.”    Sharon: In terms of lawyers working remotely or in hybrid environments, is that going to remain, especially with younger lawyers? Have they seen the way it might be and said, “I'm not going back to what it was”? What do you think?   Marcia: Some of it depends on where you live. In a congested area like Los Angeles, where both of us live, yes, hybrid will happen because people realize, “Wow, I don't have to be in a car two or three hours a day commuting. I'm so much more productive. I can get more work done. I can be with my kids. I can have more of a balanced life.” The younger lawyers are driving that and demanding it and saying, “As long as I'm getting the work done, what does it matter?”    Now, when hybrid comes in, there's a time and place where getting together makes sense. If you're onboarding new people, you can do it virtually; there are best practices for doing it, but there's a lot to be said for a brand-new person to come in and actually meet people and get walked through things. There's a time and a place for a team meeting. If there's a group of people that work together on a particular client and an important event is coming up, a trial or whatever, it makes sense for them to be in the office the same day. Even though a lot of clients say, “We don't need to come in,” there may be a client that wants to come into the office, and that's also the time the team should be there.    But I'm seeing a lot more willingness to let people adjust their schedules, and everybody's a lot happier. It depends. Your older lawyers who are accustomed to coming to the office all the time swear they can't work at home; they just can't do it, so they've been going into the office throughout the pandemic. There are younger lawyers, too, who say, “I have roommates; I have a one-bedroom; I can't work and live in the same place. I don't have enough space. I can concentrate better in the office,” and they've been going to the office the entire time. The great majority of them say, “Hey, I want some balance in my life. This is really working, and as long as I get the work done, give me the autonomy and the authority to get it done my way, as long as I'm meeting deadlines.” A lot of that has to do with how well your communication systems are in place. I do hear that people are worried about losing their culture because everybody's operating more in a silo. So, you have to work at that.   Sharon: How do firms have to operate differently? You mentioned communication. How about telecommunication? Do law firms have to strengthen or change their management policies around that communication? You have to work harder, I presume, to keep a culture.   Marcia: You do, and that's why firms are having things like happiness committees where they come up with events, virtual or otherwise. There are firms I know that have done walks on the beach during the pandemic just to keep people engaged, or they had everyone met at a park and bring their own lunch and stay socially distanced just to see one another. I know a few firms that had retreats at remote locations during the pandemic. They had everyone take Covid tests and made sure they were O.K., and nobody got sick because they were very careful about what they were doing. A lot of it depends on what your culture was to begin with and how friendly an environment you were. Are you a new firm? Are you a firm that's been institutionalized for 40, 60 years and you're used to doing things one way and you don't like change?    Lawyers don't like change anyway, so you need to manage a little bit differently, and communication is an important part of that. Everyone likes to be communicated with in a different way. Some people are happy to text one another and use Slack, and other people want to use video more. Every circumstance requires a different situation for communicating, both as to what the individuals' preferences are and the circumstances of what you're communicating about. People shouldn't just endlessly do Zooms. Everybody is burned out on Zoom. Meetings should be intentional. They should have agendas. There's a time and place for people to meet in person, and a time and place to have a group Zoom meeting or a one-on-one.    Sharon: I like the idea of the fun committees and walks on the beach. Those are great ideas in terms of keeping something cohesive during the time when you're supposed to be spread apart.    I've read about law firms opening more branch offices, little satellite offices of one or two people. Is that happening, or is that an exception? What's the scoop on that?   Marcia: I'd say, again, it depends where you live. If you're in a small town where everything is close by in Middle America, you don't need it. But in suburban areas that are spread out, yes, I'm definitely seeing it for a variety of reasons. One is to serve clients. It's to open an office closer to where your major clients live so they don't have a big commute to come see you. That's one reason. One firm I know, the senior partners live in the suburbs and they don't want to drive to the home office all the time, so they opened a branch near where they live to make it convenient. Now they don't have to come to the main office all the time.    Another firm I'm aware of—and this happened a lot—when people were working virtually, many of the employees, staff and the lawyers decided they were going to move because they wanted more space. They moved farther away, in some cases another county away. We have L.A. lawyers who've moved to Orange County and San Diego County. We have lawyers from the west side who had a small apartment and said, “No, I want something bigger for my family.” They bought a house out in the suburbs, an hour and a half drive from their office. Suddenly the firms are finding out about it later, after the fact, and saying, “O.K., what can we do to keep these people?” One firm I know has downsized their main office in L.A. and built a big branch because so many of their people moved into the area where they've opened the branch. The branch office is probably as large as the main office now. They did it to accommodate people's lifestyle and commute and to make sure their employees were happy.    Sharon: Are you seeing established law firm offices in Century City or downtown shrinking their spaces?   Marcia: Absolutely. They're doing more hoteling. It depends where they are in their lease. If their lease came up during the pandemic, almost universally they've reduced their space. If they still had time to go, they put up with it or renegotiated with their landlords to extend the term and make it less expensive, or they gave up some of their space. A lot of people are subleasing space. I have a client that is looking to move into subleased space because their lease is up. Just in their own building, they've had offers from several different law firms to move into subleased space. These other law firms—that are well-established law firms—have too much space.   They're doing a lot more hoteling for lawyers, just like CPA firms have done for a long time and commercial real estate brokers started doing a number of years ago. It was always, “Oh no, lawyers can't do that.” Well, lawyers can do that. If you want to work at home three days a week and be in the office two days a week, if you don't need your own dedicated office with your plaques on the wall, you can have an office or a conference room. There's scheduling software that firms are buying that accommodates this. The receptionist has scheduling software so that when people come, it arranges an office for them, and they know where to go. That's another place where technology is helping, so you don't have three people showing up to share the same office on the same day.    Sharon: When you say these are things that other industries have been doing for a long time, I worked for a large accounting firm 25+ years ago and they were starting hoteling. I guess it takes a pandemic to get the world to move.    Tell us more about the book. I was looking at the information about the book on the jacket, and it looks like you can tear it apart, make your own templates and really use the book.   Marcia: The main part of the book is an employee handbook. It's a multijurisdictional handbook because we weren't writing it for California or New York. We have readers in the ABA who live in Canada and elsewhere in the world, so we tried to make it as general as possible, while reminding people that you'd better make sure what the laws are before you adopt a policy that won't work where you are. We made that part of the book available online in Word format so you can take it if you don't have an employee handbook. It covers all the legal things you have to have about antiharassment and overtime and those kinds of things, but it also covers how to deal with technology and cybersecurity. We reached out to SMEs to write some of the chapters for us.   Sharon: SMEs being?   Marcia: Subject matter experts. My coauthor and I certainly aren't IT/technology/cybersecurity experts. That's such an important area. We reached out to four individuals from two companies who actually wrote that chapter for us, which includes model cybersecurity guidelines and policies for law firms. You can just take that and put in your handbook.    That's one part of the book, and the book has been around since 1982. The original book was written by a lawyer in L.A. named Bernie Ralston. Bernie was a mentor and a friend to me along the way. I met him through Bar Association volunteerism over the years, and he would refer clients to me. Bernie is just about 100 years old, and he's still licensed to practice law in California and does arbitrations. I don't think he does a lot of work anymore; it's probably pro bono. He was the one who came up with the idea of doing this book, and here we are at the seventh edition. It's pretty special.    Sharon: Wow! The seventh edition must have a lot of changes from the last version in terms of how you deal with post-pandemic issues and how you deal with cybersecurity. That has become such a huge area.    Marcia, thank you so much for telling us about this. You've given us a lot of food for thought and ideas about where we can get answers, such as your book. The templates sound like a fabulous benefit for law firms. Once again, thank you very much. We greatly appreciate you being here today.   Marcia: Thank you, Sharon, for giving me the opportunity to speak with you.  

We've come to the final episode in our 13-part audio masterclass on business infrastructure! At this point, you've heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you've missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode. * Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build. * Thanks in part to the consultants they each work with, they're able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that's what this episode is about – you're going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual! * A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization's operations with a level of detail and precision that allows your team to work without your daily presence. It's also the seventh and final element of the Kasennu framework for business infrastructure. * In this final episode, (host and inventor of the Kasennu framework) Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You'll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.  

An operations manual is a set of instructions that tells your business what to do. Every single moving part of your business should be documented in an operations manual. Not only will it help turn your music school into a well-oiled machine, but it also is the best insurance policy you could have for your music school.

Penny Hopkinson is a franchise publishing consultant, content writer, and developmental editor who advises and coaches clients on how best to document their know-how and business systems so that franchisees can follow a franchisor's proven system. Her expertise encompasses more than 40 years' experience as sub-editor, copywriter, Editor-in Chief and Managing Editor in the trade, technical, and specialist sector. The post #134 – Penny Hopkinson on How Do I Structure a Franchise Operations Manual? first appeared on Write Your Book in a Flash Podcast with Dan Janal.

MASTERMIND MINUTES - -ONE GUEST - ONE QUESTION - ONE EXPERT ANSWER in Minutes not Hours Today our Guest is FRED KIRVAN - FOUNDER AND PRESIDENT OF KIRVAN CONSULTING. Fred started in the franchise business in 1991. Working with the founder of Desert Moon Fresh Mexican Grille, he developed the operating systems and grew the company from a single unit into a multi-state franchised brand. In 2008 he became President of Desert Moon remaining in that role until 2013. Mr. Kirvan was then recruited as the Chief Operating Officer for TRUFOODS, LLC. A 100+ unit multi-brand franchisor. Additionally, he was VP of Operations for Energy Kitchen, an NYC based fast-casual chain that pioneered the "healthy alternative" space. Mr. Kirvan's experience in system development, writing manuals, brand connectivity, purchasing, and construction project management has proven to be an invaluable asset to startup & emerging brands. Contact Fred at: https://www.linkedin.com/in/fred-kirvan-restaurant-consultant-franchising-operations-manuals-business-expansion-b9581242/ Contact gary at info@frangrow.com Visit www.frangrow.com Visit www.franchisemoneymaker.com --- Support this podcast: https://anchor.fm/gary5396/support

Every week TWIG brings you a variety show full of segments ranging from news, reviews, interviews, and everything in-between to satisfy your geeky appetite!Alex The Producer is off for the month of August so listen in each week for guest co-hosts!This week in geek:- Introductions- ALIEN RPG Colonial Marines Operations Manual (RPG Book Review)- Tech/Geek News- Mario Golf: Super Rush (Nintendo Switch Review)- Weird News- Van Richten's Guide to Ravenloft (RPG Book Review)- What's Next?Your Geekmasters:Mike "The Birdman" Dodd - https://twitter.com/BirdmanDoddAlex "The Producer" - https://twitter.com/DeThPhaseTWIGFeedback for the show?:Email: feedback@thisweekingeek.netTwitter: https://twitter.com/thisweekingeekSubscribe to our feed: https://www.spreaker.com/show/3571037/episodes/feediTunes: https://podcasts.apple.com/us/podcast/this-week-in-geek/id215643675Spotify: https://open.spotify.com/show/3Lit2bzebJXMTIv7j7fkqqGoogle Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMzU3MTAzNy9lcGlzb2Rlcy9mZWVkWebsite: http://www.thisweekingeek.netAugust 22, 2021

In this episode, Jeff discusses the importance of adding salespeople in conjunction with the City Wide System Standards and Operations Manual. Don't be content to be "good enough". Leverage effective sales staff to help you grow your franchise to 10 million dollars in 10 years. Click here to view the Foundations for Success article in City Wide YOU! Click here to listen to this episode in City Wide YOU! 

Maureen is a passionate educator, avid blogger, thought leader and leader in women's health.Maureen hosts The Sunday Night Health Show a live listener call-in two-hour radio program that airs on all stations across Western Canada on the Corus Radio Network. The Sunday Night Health Show is an evidence informed radio program about sexual health, overall health and relationships. It is a Free Download on iTunes, google play and Spotify.Maureen is a trusted health care professional and well-established voice in radio and on social media. She has hosted the Sunday Night Health Show since 2012 with increases in ratings year over year. She has over 20,000 engaged social media followers on Facebook, LinkedIn, Twitter and Instagram.Maureen McGrath is an RN, Nurse Continence Advisor, Health and Sexual Health Educator. She is in private practice in Vancouver, British Columbia. She also does on-line consults around the globe. Maureen has collaborated with a fertility center in Vancouver to raise awareness.Her TEDx Stanley Park presentation on “No Sex Marriage” has received close to 20 million views placing her in the top 10 for all TEDx and TED talks combined worldwide.Her blog is 50ShadesofPink.ca. She is the author of the book Sex & Health: Why One Can't Come Without the Other. Her website is backtothebedroom.caTEDx talk: https://www.youtube.com/watch?v=LVgzO...http://www.50shadesofpink.ca/Sunday Night Health Show iTunes link: https://podcasts.apple.com/ca/podcast...She has been “the voice” for many successful brands. She does health care consulting for a multitude of companies. A sought-after speaker, she recently completed a 7-city cross country tour on sexual health to an audience of 400 hundred physicians.Maureen has been featured on Global news, Shaw TV and Joy TV. She has been in publications such as The Vancouver Sun, Elle Magazine, Canadian Health, Huffington Post, The Georgia Straight, The Langley Times and The North Shore News.RECENT PROJECTS INCLUDE:Thought Leader and Clinical Care Expert for an international home care service organization where she contributed to revisions of Operations Manual and Clinical Care Pathways. Also developed and implemented Development the “Caregiving as a Career Program.” She advised on best practice and revised the Clinical Policy and Procedure Manual. She also contributed to the development of the Care Designer Program. Created articles for “The Caring Journal,” Nurse Next Door's blog. She developed the Memory Care Education Program for Franchise Partners and Caregivers in US and Canada.Maureen was the Nurse Manager for the Perinatal Services Program at Vancouver Coastal Health, Lion's Gate Hospital and included operations and education for Labor and Delivery, Postpartum and Special Care Nursery. As a Contract Nurse Manager/Educator for a major health care company across Canada, Maureen was responsible for policy and procedure development and development of education programs for the nursing staff.Maureen also consulted on best practice for a women's health company in Canada. In January of 2019 Maureen completed a 7- city cross Canada speaking to physicians about sexuality, low sexual desire and Hypoactive Desire Disorder in pre-menopausal Women.She is in clinical practice in Vancouver and does online consults for women facing intimate health issues. This includes assessment, diagnosis and conservative treatment of patients with sexual, bladder and vaginal health issues. She is also trained and skilled in intimate solutions for women's sexual health. Her role includes educational presentations to health care professionals and

My Podner duo in this episode is Andy Erskine and Bob Gappa of Management 2000, and they're going to talk with us today about the importance of customer loyalty, what drives it, and how to manage it. This discussion will benefit both new and seasoned franchisors. Today's episode will be unique. This will be the first time to have a returning podner with the GREAT, Mr. Bob Gappa. You may remember Bob Gappa from Episode #2 where we discussed the nature of the relationship between franchisor and franchisee. Andy has been Bob's Protégé for 8 years now as he's been learning franchising from the master and taking Bob's accumulated knowledge and adding his own flavor to it. Time Stamps Andy Erskine Intro 00:00:29 Segment 1 00:02:36 Get to know Andy Segment 2 00:11:20 Topic Segment – Creating Customer Loyalty Segment 3 01:05:10 Quickdraw Questions   Topics Discussed in this Episode   What is customer loyalty? Transaction count is NOT the same as customer loyalty. Another term for disloyalty (brand adultery) Customer loyalty is tightly woven into Brand, which is made up of the emotion that you create with your customers   What makes customers loyal? Loyalty is built around emotions and emotions come from the customer experience The way that you interact with your customer (operating system) is what creates positive or negative emotions. Repeat customers are a result of your team members creating an emotional bond with the customer through the delivery of your product or service. Brand standards should focus on creating the emotions that make customers want to talk about their experience with their sphere of influence and go back. The Operations Manual is in place to create customer loyalty. To understand what creates positive or negative emotions in a customer, we need to understand the customer journey. The customer journey is literally every interaction that a potential customer has with you before, during, and after doing business with you Visible versus invisible standards – both affect the customer and loyalty. Invisible standards are those not customer facing, like ordering a sufficient amount of material to deliver the product. The issue with system standards is that there isn't enough forceful compliance when they aren't being followed and there isn't enough positive reinforcement when they are, and so they don't seem important to either the franchisee or franchisor. Brand icons are as important to customer loyalty as brand standards. Brand icons are the aspects of your business that you are absolutely known for. Emptions are what create the brand rather than a well-known company.   How do you measure customer loyalty? Technology is how to track customer loyalty through cell phones and credit card transactions Knowledge is power. Know your customers behavior data and use that to create the emotional connection in them to make them loyal. By understanding what customers value, we can create customer loyalty Prism will segment your credit card transactions into demographics and behaviors   What do you do with customer loyalty data after you get it? Data helps you refine your message to your real customers – understanding what they value so you can deliver the value that they want, which in turn creates loyalty Don't confuse frequency due to convenience with loyalty.   What should I be doing today as it relates to customer loyalty? Start enhancing what it is that the customer values by understanding who the customer is. Stop thinking of yourself as a franchisor and start thinking about yourself as a steward of a brand. Stop having a franchisee advisory council and start having a brand advisory council Answer three critical questions. Know who your customers are. Know what they value. Know how to enhance what they value. Know how to make their experience personal. Help the customer make a connection to your brand Select employees, don't simply hire them. Focus on how to create a great place to work Team members should know that their job is to create an experience that makes the customer want to come back Training a team member is usually only focused on the activity, which is simply skills, knowledge, and abilities. In addition to that, you should focus on developing people's understanding and emotional commitment to the purpose of their job, which is to get the customer to want to come back.   Andy Erskine Management 2000 www.mgmt2000.com M2000@mgmt2000.com Phone -   800-847-5763   Kit Vinson www.franman.net kit.vinson@franman.net 214-736-3939 x 101   Books Mentioned in the Episode: Love Marks By Kevin Roberts   The Effective Executive By Peter Drucker   Emotionomics By Dan Hill   Retail is Theater

Welcome to Season 2 Episode 3 of the Creative Business Success Podcast! In this episode, I talked with Sarah from Love and Spreadsheets, who's here to show you how creating a system can help you do more in your business - without melting your brain. The best part is that the tool she uses and recommends is 100% free! Here's a cheat sheet of some of the episode highlights: Sarah's intro, 1:01 How Trello works, 1:46 How to use Trello in your business, 2:40 The two Trello boards to start with, 3:40 How to organize your business with Trello, 4:38 Keeping your business moving, 9:21 Start simple with Trello, 11:41 Start small with Trello, 12:41 Is Trello really for you, 13:54 https://www.dubsado.com/?c=celab (Keep everything straight with a client portal!) 14:18 Documenting your business processes, 16:02 'Secret' Trello tips! 17:31 Using Trello as an editorial calendar, 18:27 Using Trello PowerUps, 18:49 Using Trello if you're visual or kinesthetic, 23:30 Who Trello ISN'T great for, 25:43 Where to connect with Sarah, 28:45 Let's dive deeper into a few of these key takeaways... 1 | You should use Trello if...If you're a visual or kinesthetic person (i.e. you learn best when you can see something or when you can interact with something), Trello could be a great fit for you. But here's the thing: no tool is the perfect fit for every person on the planet. And Trello is no exception. If you're a list-oriented person who loves crossing off your to-do list, Trello might not be for you. If you need have more complex needs, like Gantt charts (oh man, I love me some good Gantt charts! *nerd alert*

Jennifer Longmore discusses the 12 essential activities to becoming a true influential CEO and empire builder of your 7-figure enterprise. These activities will allow you to make better decisions with your business so you can have a rich and harmonious relationship with money. These tips and tricks are helpful for any high-achiever and forward-thinker entrepreneur.  The importance of making mindset a divine promise to yourself. Leadership and Self-Deception: Getting Out of the Box Jennifer's go-to activities for shifting her mood.  “It's a gift for people to be a contribution to us.” How to set a powerful tone for your day and her favorite evening ritual.  Connecting to your vision and how to build a plan around it.  Jennifer's mission in helping women own more of the world's wealth.  Why it's essential to have dedicated “CEO time” and what this looks like for Jennifer. How to make your message clear. How to have a clear sense of who you're serving and who you're not serving. Jennifer's main focus with her clients. How to make people feel that they're being received.  Creating a solid marketing plan that feels good.  Jennifer's onboarding process once they're in her business.  Tips for offering exceptional customer value. Creating exceptional content. “True leaders stay in touch with their community regularly.” The law of reciprocity.  “We don't have to please everyone with our content—we're just trying to please “our people.” The importance of having a very easy to follow Operations Manual. You never want to feel hostage by your team members. The art of mastering the sale. We price into people's money stories instead of our own value. It takes on average 7 follow-ups to make the sale.  Most of the world needs an invitation to work with us.  Why it's critical to look money in the eyes every day.  Always focus on what's next—stay in the energy of wonder and adventure. Application for YOUR Soul Purpose Alignment Call HERE