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Many of us are born with what some might call an attitude 'problem'. For some, this attitude lands us in hot water, for others, it's smoothed over by life's experiences and expectations, but sometimes, just sometimes, it's this very 'problem' that catapults us to success. Justin Herald is a perfect example of this. His unapologetic attitude wasn't just a personal trait, it was the driving force behind his entrepreneurial success. Embracing his so-called attitude 'problem', Justin printed this bold declaration on a t-shirt, kickstarting his first business venture that eventually raked in millions at its peak. Dubbing himself 'the accidental business guy', Justin's story is one of repeatedly falling into business opportunities, often motivated by (in his words) being pissed off. So, if you've ever felt like an outsider to the conventional 'businessperson' mold yet sense an untapped entrepreneurial spirit within, you might just want to hit play on this episode, and scribble 'How's that working for you?' in bold letters on your bathroom mirror! SPONSORED BY TESTART FAMILY LAWYERS Website: testartfamilylawyers.com.au JUSTIN HERALD Website: justinherald.com TIFFANEE COOK Linktree: linktr.ee/rollwiththepunches Website: rollwiththepunches.com.au LinkedIn: linkedin.com/in/tiffaneecook/ Facebook: facebook.com/rollwiththepunchespodcast/ Instagram: instagram.com/rollwiththepunches_podcast/ Instagram: instagram.com/tiffaneeandcoSee omnystudio.com/listener for privacy information.
To say Justin Herald is a little anti-establishment and original, is like saying the ocean can get a bit wet. At the age of 25 with only $50 to his name, Justin set about changing the course of his life. He created Attitude Inc, a clothing brand that became an International licensing success turning over in excess of thirty million dollars per year. He was named the International Entrepreneur of the Year, awarded the Future Leaders Award, recognising him as one of the 50 most influential leaders of the next generation in Australia. Justin is also the Managing Director of Customer Culture, one of Australia's leading customer service and customer engagement training companies. He's also the author of eight international bestselling books and personally works with over 100 businesses each year. I loved this chat.See omnystudio.com/listener for privacy information.
Episode Summary: In this episode of Practice Growth HQ I'm talking about all things customer service with Justin Herald. Justin is famous around the globe for taking $50 and creating Attitude Inc. a clothing brand that became an International Licensing success. He is also the author of 8 international best selling books and speaks at over 100 conferences in Australia and overseas each year. In this episode Justin unpacks the critical importance of setting the right tone in your business, why he never reads a resume when hiring new staff, and the best way to approach difficult patients. If you're curious about how you can dramatically improve your customer service, pay close attention to this episode! What you'll learn: (03:21) Why Justin thinks of himself as an “accidental” entrepreneur and how he found success in business (06:19) Discover why Justin doesn't mind making mistakes in business and how to reframe your mistakes as lessons (09:16) Learn why customer experience is more important than your products or services (12:52) Justin shares the reason he never reads a resume when hiring new staff (15:00) Find out how you set the benchmark for how your staff treat your patients (whether you're aware of it or not) (18:59) Learn the key difference between your “work” personality versus your “regular” personality (21:50) Discover why it's better to kill a customer with kindness (even when you know they're in the wrong!) (26:08) The critical importance of approaching your company practices from a consumer perspective rather than a business perspective (31: 50) Learn why Justin approaches every year as the ‘Year of the Customer' in his business (35:01) Find out why feedback is the breakfast of champions and how to do an internal stocktake of your customer journey Plus loads more! Links and Resources: Website: https://customerculture.com/
"I don't have massive goals. I have daily goals. That's the only goal that I have, because then I can achieve that and if you do 365 of them, you're doing okay. It becomes attainable and then you can actually measure your success." In this episode Heathers speaks with Justin Herald, the managing director of… The post #5: Justin Herald: Don't Aim Too High And Here's Why… appeared first on Website Love.
At the age of 25 with only $50 to his name, Justin Herald set about changing the course of his life. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $20 million per year… and in 2005 Just was named the “INTERNATIONAL ENTREPRENEUR OF THE YEAR”. He recently was also awarded the Future Leaders Award, which recognises him as being one of the 50 most influential leaders of the next generation in Australia. He also is the author of 8 international bestselling books. He also personally mentors over 100 business owners each year and is regarded as one of Australia's most sought-after speakers with engagements booked all over the country and overseas speaking in front of 150,000 people each year, and heads up ‘customer culture”, which is one of Australia's leading customer service and customer engagement training companies. He recently launched www.JuniorEntrepreneur.com which teaches kids how to take an idea and turn it into a business. This has become a huge success globally. In this episode Justin shares: How he was an accidental entrepreneur How to leverage licencing as a way to grow your brand and revenue. How media feeds off of media How to be flexible and open to unexpected opportunities Why it is important to go after your customers customer (by having great service standards) Why his favourite 4 letter word is NEXT. His perspective of "My business, my rules, my flavour" That 'speed is the new currency', and how that philosophy helped him write his first book in just 8 days. WHy you should fail quickly, and get to no quickly. 87% of Australian employees do not receive on the job training - according to the ABS - and how Justin is tackling that. His life-changing question: "Am I achieving better today than yesterday?" and "Will this help me make more impact?" if you have a goal/vision: "Have a crack". Resources mentioned Justin Heralds books: https://www.amazon.com.au/Justin-Herald/e/B001K88UYO%3Fref=dbs_a_mng_rwt_scns_share The Richest Man in Babylon - George S Clayson WHo Moved My Cheese Dr Spencer Johnson The Present: The secret to enjoying work and life now! Dr Spencer Johnson How to connect with Justin: https://www.justinherald.com/ https://customerculture.com/ If you would like more insights on profit maximisation for your business visit www.ProfitHive.com.au
I took a business from $50 to $37 million in 7 years, and I speak at conferences globally and train staff globally about providing AMAZING customer experiences. Customer service done right means there needs to be zero money spent on advertising as your customers become your sales force. (Or a mix of both toot) At the age of 25 with only $50 to his name, Justin Herald set about changing the course of his life. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $30 million per year. Justin's success was so well noted that he was named the “INTERNATIONAL ENTREPRENEUR OF THE YEAR” for 2005. He recently was also awarded the Future Leaders Award, which recognises him as being one of the 50 most influential leaders of the next generation in Australia. He is the Managing Director of Customer Culture, one of Australia's leading customer service and customer engagement training companies, that not only teaches staff the “how” to give great service, but more importantly, “why” it is needed. He also just launched www.JuniorEntrepreneur.com which is an online course teaching the younger generation how to take their ideas and turn them into a business. His website justinherald.com receives thousands of hits a month. He is the author of 8 international bestselling books. He also personally mentors over 100 business owners each year Justin is regarded as one of Australia's most sought-after speakers with engagements booked all over the country and overseas speaking in front of 150,000 people each year. Connect with Justin: Facebook.com/justinherald JustinHerald.com , CustomerCulture.com Linkedin: justinherald Instagram: justinherald ▼ ▼ You can connect with/follow Talking with the Experts: Buy me a Coffee: https://www.buymeacoffee.com/rosesdavidson Become a patron https://www.patreon.com/talkingwiththeexperts Leave a Google review: https://g.page/r/CaXk7K3UlEhzEBI/review Leave a review on Podchaser: https://www.podchaser.com/podcasts/talking-with-the-experts-1491692 Email: guest@talkingwiththeexperts.com Website: https://rose-davidson.com/ LinkedIn: Rose Davidson: https://www.linkedin.com/in/rose-davidson/ Talking with the Experts: https://www.linkedin.com/company/talkingwiththeexperts/ Facebook Page: [Rose Davidson] https://www.facebook.com/onlineeventmanagerandpodcasttrainer Instagram: https://www.instagram.com/talking_with_the_experts SoundCloud: [Follow] https://soundcloud.com/talking-with-the-experts YouTube: [Subscribe] https://www.youtube.com/channel/UCkM5n5QJhnNAmUiMzii73wQ
This week on Dishin Days....Tony Moore, Michael Mattes and Justin Herald discuss the jaw dropping events at Paulina and Abe's wedding as MarDevil wrecks havoc on the citizens of Salem. Things heat up with EJ and Nicole and Belle takes on a new client Julie who plans to sue Marlena. Sal Stowers (Lani) and Raven Bowens (Chanel) pop in to give more insight into their storyline. Be sure to follow us on all social media platforms: Facebook: DishinDaysShowInstagram: @dishindaysTwitter: _dishindays Buy Our Merch: www.dishindays.threadless.com
The Politics of Business Growth is what we are examining today, with an entrepreneur who has experienced that in spades. At the age of 25 with only $50 to his name, Justin Herald set about changing the course of his life. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $20 million. In 2005, he was named “INTERNATIONAL ENTREPRENEUR OF THE YEAR”. Justin has also received the Future Leaders Award, which recognizes him as being one of the 50 most influential leaders of the next generation in Australia. Today, Justin Herald is Managing Director of Customer Culture, one of Australia's leading customer service and customer engagement training companies, that not only teaches staff the “how” to give great service, but more importantly, “why” it is needed. Justin recently launched www.JuniorEntrepreneur.com which is an online resource that teaches kids how to take an idea and turn it into a business. That program has had massive International success He also is the author of eight international bestselling books, personally, mentors over 100 business owners each year, and is regarded as one of Australia's most sought-after speakers, with an audience of over 150,000 per annum. Justin Herald is a man who has done so much with his life and in his own way. In this podcast you will learn: What does growth really mean? Is it about making great money or more than that? How Justin advises newbie leaders to approach their entrepreneurial life if they are new to it? How you scale a business fast? **Is there ever a time to walk away from a business and how can you know when that is? Take away: What is your best tip to everyone keen to master The Politics of Growth? To see more about Justin: Website LinkedIn
At the age of 25 with only $50 to his name, Justin Herald set about changing the course of his life. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $20 million per year. Justin's success was so well noted that he was named the “INTERNATIONAL ENTREPRENEUR OF THE YEAR” for 2005. He recently was also awarded the Future Leaders Award, which recognises him as being one of the 50 most influential leaders of the next generation in Australia. He is also Managing Director of Customer Culture, one of Australia's leading customer service and customer engagement training companies, that not only teaches staff the “how” to give great service, but more importantly, “why” it is needed. He also just released www.JuniorEntrepreneur.com which is an online program that teaches kids how to take an idea and turn it into a business. This has become a massive global success. His website justinherald.com receives thousands of hits a month. He also is the author of 8 international bestselling books & personally mentors over 100 business owners each year Justin is regarded as one of Australia's most sought after speakers with engagements booked all over the country and overseas speaking in front of 150,000 people each year. --- Send in a voice message: https://anchor.fm/janelle-johnston/message
How to turn a crazy idea into a profession with attitude- Justin Herald. When you have no other option, you have to face your fears and do what you fear most. here' how. Listen In.
Productive Insights Podcast — Actionable Business Growth Ideas — with Ash Roy
Justin Herald On A Customer Focused Approach To Business Growth Links Mentioned: * Click here to download the podcast shownotes * www.justinherald.com * www.customerculture.com * www.GetMeToDone.com * www.Productiveinsights.com * www.YouTube.com/ProductiveInsights * www.CallAshRoy.com * www.PremiumProductivity.com Related Episodes: * 075. Joe Pulizzi — Founder of Content Marketing Institute — Does Your Content Fit Into Your Buyer’s Journey? * 116. Brian Clark — Founder of Copyblogger — On How To Create Content That Converts, Empathy Maps, How To Use Content To Build An Eight Figure Business and Lots More! * 117. How to Create An Empathy Map * 166. How To Use Referral Based Marketing To Grow Your Business – With Robert Gerrish * 168. How to Overcome Implementation Paralysis with Sonya Keenan – Part 1 of 2 * 169. How to Overcome Implementation Paralysis with Sonya Keenan – Part 2 of 2 Justin Herald and Ash Roy Video Transcript (This transcript has been auto-generated. Artificial Intelligence is still in the process of perfecting itself. There may be some errors in transcription): Ash Roy: 00:00 Welcome everyone. Today's guest is Justin Herald and he's passionate about business growth and customer service and he's accumulated a lot of knowledge in these areas over the years. His expertise is in helping businesses to connect and engage with their customers and to do so in a more meaningful and productive way. I recently saw him speak and I found his no BS approach to being very refreshing and very entertaining. He's also created customer culture which focuses on helping businesses deliver amazing experiences to their customers. He's the author of eight international bestselling books and is regarded as one of Australia's best and most sought after speakers. He speaks in front of about a hundred thousand people each year. I'm delighted to welcome Justin Herald to the Productive Insights podcast. Welcome Justin. Justin Herald: 00:50 Thank you, man. Thank you. Ash Roy: 00:52 Great to have you on the show, Justin. So let's kick off straight away and start talking about customer culture. This is something you teach. So could you share with our listeners what customer culture means and how it can tran...
Productive Insights Podcast — Actionable Business Growth Ideas — with Ash Roy
Justin Herald On A Customer Focused Approach To Business Growth Links Mentioned: Click here to download the podcast shownotes www.justinherald.com www.customerculture.com www.GetMeToDone.com www.Productiveinsights.com www.YouTube.com/ProductiveInsights www.CallAshRoy.com www.PremiumProductivity.com Related Episodes: 075. Joe Pulizzi — Founder of Content Marketing Institute — Does Your Content Fit Into Your Buyer’s Journey? 116. Brian Clark — Founder of Copyblogger — On How To Create Content That Converts, Empathy Maps, How To Use Content To Build An Eight Figure Business and Lots More! 117. How to Create An Empathy Map 166. How To Use Referral Based Marketing To Grow Your Business – With Robert Gerrish 168. How to Overcome Implementation Paralysis with Sonya Keenan – Part 1 of 2 169. How to Overcome Implementation Paralysis with Sonya Keenan – Part 2 of 2 Justin Herald and Ash Roy Video Transcript (This transcript has been auto-generated. Artificial Intelligence is still in the process of perfecting itself. There may be some errors in transcription): Ash Roy: 00:00 Welcome everyone. Today's guest is Justin Herald and he's passionate about business growth and customer service and he's accumulated a lot of knowledge in these areas over the years. His expertise is in helping businesses to connect and engage with their customers and to do so in a more meaningful and productive way. I recently saw him speak and I found his no BS approach to being very refreshing and very entertaining. He's also created customer culture which focuses on helping businesses deliver amazing experiences to their customers. He's the author of eight international bestselling books and is regarded as one of Australia's best and most sought after speakers. He speaks in front of about a hundred thousand people each year. I'm delighted to welcome Justin Herald to the Productive Insights podcast. Welcome Justin. Justin Herald: 00:50 Thank you, man. Thank you. Ash Roy: 00:52 Great to have you on the show, Justin. So let's kick off straight away and start talking about customer culture. This is something you teach. So could you share with our listeners what customer culture means and how it can transform a business and what results or business owner can expect to see if they implement this correctly in their business? Justin Herald: 01:13 Yeah, look, in the olden days, customer service was something that we all had to do. Managers, owners of businesses made sure that we were right across, uh, looking after our customers, trying to send all that sort of thing. As business has evolved, it's become a fairly lazy way of doing business and a lot of business owners actually don't formally train their staff in anything. They look at their resume, though, see that on their resume that someone says, I'm on unreal with customer service and I go, you're the person for the job. Funny thing is you're not really going to put on your resume, I really suck at customer service. So I don't understand that whole principle. There was a statistic that I read the Bureau of Statistics website. I was on there the other day and they've released some data and that one of those bits of data was in the last three years in Australian business, only 22% of adult staff. Justin Herald: 02:08 Have had any formal training, which means it's 78% of out there that are serving the customer and that I was being nice. But what we've allowed our staff to do it essentially what business owners have allowed the staff to do is do it their own way and they might be doing a great job. It's not that they're not doing a great job. The problem, however, if there's no formal training is there's no baseline. There's no way that a business in general in all staff operate in the exact same way. My wife owns a day spa and medi spa and I'm very proud of...
In this episode, Justin Herald, a business owner, business mentor, speaker, managing director and bestselling author, joins us to talk about his success in managing his business and growing it from $50 to a million dollar enterprise. He also shares his knowledge and expertise on how to improve your business customer experience to help grow your business. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $20 million per year. His success was so well noted that he was named the International Entrepreneur of the Year for 2005. He recently was also awarded the Future Leaders Award, which recognises him as being one of the 50 most influential leaders of the next generation in Australia. He is also Managing Director of Customer Culture, one of Australia's leading customer service and customer engagement training companies, that not only teaches staff the how to give great service, but more importantly, why it is needed. In this episode we discuss: ● 02:00: The genesis of the Attitude range clothing and how it exploded so quickly. ● 04:40: The challenges and growing pains he went through when he created his empire. ● 08:05: The time frame of his business growth. ● 09:20: Dangers of comparisons in products and business. ● 11:05: Why is customer experience always talked about but never done. ● 16:25: Customer retention and simplifying customer experience ● 18:25: Recovering when things go wrong in your customer experience and the importance of having the skills to know the personality type of your staff. ● 20:30: What is the initiative gap? ● 23:05: Why do businesses operate in a transactional way even if it is a relational one? ● 29:26: How emotions play a big role in sales. ● 30:34: The mechanics for creating a great customer experience. ● 33:15: What are the other processes and trainings beyond the set standards. ● 36:30: The pros and cons of automations and humanization of your business. ● 40:00: From a business owner's perspective, what are the things that he did really well and the lessons he learned from his experiences. ● 44:10: Why it's important to be noticed, be different and stand out.
In this episode, Justin Herald, a business owner, business mentor, speaker, managing director and bestselling author, joins us to talk about his success in managing his business and growing it from $50 to a million dollar enterprise. He also shares his knowledge and expertise on how to improve your business customer experience to help grow your business. ... Read more... This article is copyright © Dr Jesse Green The post 153. How Justin Herald turned $50 into a $20M empire appeared first on Dr Jesse Green.
In this episode I chat with Justin Herald about how he got started and what lessons he learnt along the way. We also chat about his latest venture which helps business attract more clients using a new referral process.
The customer is king, and no-one knows that better than one of Australia's most influential business personalities, Justin Herald. In this episode he talks with Ashley Watt about how this fits into encouraging local shopping.
Justin was known for having attitude, especially when he went to church. So to irritate a woman who kept telling him he had attitude he created t-shirts and wore them to church that had quotes and slogans on them. The t-shirts were such a hit, people at church were asking where they could buy one….and so started the $37 million a year clothing brand called Attitude. He has since sold that brand and now and works on other projects ( that you’ll hear about in the interview) but with SO much to share, this is one of THE most amusing and crazy passion to profession stories/ interviews you’ll hear. LISTEN IN.
Justin Herald had $1.25 in the bank. Just 8 years later he was turning over $30 Million in a business that he literally worked 2 days a year in. How did he do it: The power of PRUsing Social Media to your advantageHow to brand yourself so you create real attractionYour perception vs realityGetting up close with your customers Justin shares his views on social media and your personality in business to create massive attraction. You will learn cool practical tips you can implement immediately. www.justinherald.com
In this episode, #1 Bestselling Author and Highly Acclaimed business & Entrepreneur Expert, Mel Abraham, talks with Justin Herald about his perspectives on business and life, how he started and the valuable lessons he learned along the way. About Justin Herald Justin herald is an author, entrepreneur and motivational speaker. At the age of 25, he started his T-shirt business with only 50 dollars and his business transcended into the company Attitude Inc. His clothing brand took off with international licensing success with revenues over 20 million dollars a year. Justin is the author of eight international bestselling books and he mentors over a hundred business owners each year. As a motivational speaker, he speaks all over the country and internationally in front of 150K people a year. He is one of the most sought after speakers from Australia. In 2005, Justin was named The International Entrepreneur of the Year and recently, he was awarded the Future Leaders Award which recognizes him as one of the 50 most influential leaders of the next generation in Australia. He recently launched a brand called ReferUs which helps businesses to magnify their sales with the help of word of mouth referrals. What Justin Stands For Justin likes to keep it real. He thinks that money doesn't make you a success but it is a by-product of doing it all. When it comes to character traits: (1) Integrity and (2) Ethics are high on the list for him. Key Takeaways NEXT: Walk away from things quicker. To grow, you will have to get out of your comfort zone. Business does not have to be difficult or complicated. Things and mindset change so give it another try. Don't do it because it's always been done that way. Looking into the future People spend too much time looking into the future. 5 year, 10 year plans sound great but we should rather look at what we are doing now. Don't let time master you and grab the opportunities that are here today. The Nightmare Gift The breakup of his marriage. It led to a new, better spark. Interview Links JustinHerald.com ReferUs.com The Doozy Don't change a thing __________________________ ABOUT MEL ABRAHAM Mel is the founder of Business Breakthrough Academy and Thoughtpreneur Academy where he helps entrepreneurs bring their businesses to the world and build the lifestyle that they want. Mel is one the most sought after entrepreneurial mentor and strategic thinkers of our time. Unlike many other so called “business coaches”, Mel has lived everything he teaches and continues to do so. Mel has built, bought and sold numerous multimillion-dollar businesses for himself as well as his clients. As the author of The Entrepreneur's Solution: The Modern Millionaire's Path to More Profit, Fans & Freedom Entrepreneur, Mel's strategies have helped build thousands of businesses and have generated hundreds of millions of dollars for his clients, ranging from large corporations to startups and small family-owned businesses. Mel is a true believer in the entrepreneurial way of life and says that this “new frontier” is the paradigm that will shift society from simply existing to living life bigger, bolder and on their own terms. Meet Mel at http://melabraham.com/ ____________________ THE ENTREPRENEUR'S SOLUTION The Entrepreneur's Solution is a weekly entrepreneur, business, wealth and lifestyle show where entrepreneur, speaker and author Mel Abraham reveals all of his business and entrepreneur building strategies. Mel is one of our time's most sought after mentors and speakers that not only teaches but also lives what he teaches. Discover how to design, create and build your business so it gives you the life and lifestyle you want. Subscribe to the free entrepreneurial podcast here: http://melabraham.com/podcast The Entrepreneur's Solution Blog on Tumblr: http://melabraham.com/blog ____________________ SUBSCRIBE AND FOLLOW Join Mel's FB Fans: https://www.facebook.com/melhabrahamTweet Mel: http://twitter.com/MelHAbInstagram: http://instagram.com/legacyentrepreneurLinkedIn: http://www.linkedin.com/in/melhabrahamWebsite: http://MelAbraham.com
Rock Your Business encompasses so much in the way of preparing you for wealth creation and business success that we have decided to do an information show to assist you to understand the process and technologies used to fast track your success. On the show you will learn: The Quantum Method - used by the Rock Your Life team to help participants understand how to fast track resutlts The Scale of Success - the business tool that ensures you are doing the right things in the right order. 8 simple steps but if you get it wrong - you are out of the game The formula for wealth creation. The three fundamental steps that all wealth creators take and the power of leverage that makes them exponential The billionaire formula. The 3 things that we have learnt from the Billionaires that we have worked with that seperate them from Millionaires and others The application of 'presence' in one's life. This total commitment is often the difference between those who succeed and those who do not This is a behind the scenes look at the highly successful Rock Your Business event - the secrets, the formulas and the set up.
Starting with savings of just $1.25 and aged 25 Justin Herald built a $100 million dollar business in just 8 years without capital or assistance. This led him to being awarded the International Entrepreneur of the Year in Australia and he is now the international best selling author of 8 books. Listen to Justin's secrets on branding, licensing and doing it all with very little money.
Justin is a Christian Entrepreneur and Activational speaker, well known for the 'Attitude' Brand of clothing.