Podcasts about customer focused

In this insightful episode of Business Chop, Attorney Lem Garcia shares his journey from journalism to building one of Southern California's fastest-growing personal injury law firms. Discover how he turned his passion for storytelling into a client-centered legal practice that prioritizes compassion, transparency, and justice. Lem dispels common misconceptions about personal injury law, offers invaluable advice for entrepreneurs, and explains why empathy is the key to success in high-stakes industries. Whether you're an aspiring lawyer, business owner, or someone who values integrity in service, this episode is packed with wisdom and inspiration.To learn more about Attorney Garcia, visit lemgarcialaw.comSend us a messageBuzzsprout - Let's get your podcast launched!Start for FREEDesignrr for eBooks, BlogsCreate eBooks, Blogs, Lead Magnets and more! Riverside.fm Your Own Virtual StudioProfessional Virtual StudioAltogether Domains, Hosting and MoreBringing your business online - domain names, web design, branded email, security, hosting and more.Digital Business CardsLet's speed up your follow up. Get a digital business card.Small Business Legal ServicesYour Small Business Legal Plan can help with any business legal matter.Get Quality Podcast Guests NowKeep your podcast schedule filled with quality guests from PodMatch.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showPlease Rate & ReviewTo work with Audrey visit Altogether Marketing LLC

If you've ever been curious about how agritourism and you-pick farms operate, including how to keep customers happy, stats to keep tabs on, or systems involved, this episode is for you. In this episode, host Jenny Marks interviews Dale Wickham of Wickham farms as they dive into creating customer experience, systems, and mindset in order to grow a profitable and successful agritourism operation. Check out Wickham Farms: https://wickhamfarms.com Did you enjoy this podcast? Please leave us a review on Apple or Spotify! Follow Jenny on instagram: @trademarkfarmer Find free flower business resources: www.trademarkfarmer.com

Discover the influence of Polygon's cutting-edge GDX-45 HVAC systems, showcased in the Solomia Project by Operations Manager, Kyle Mattingly. Facilitating both construction progress and workforce comfort, these systems are practical solutions for the challenges of construction environments.Overcoming Project ChallengesIn the ongoing pursuit of progress, constructions often face hitches requiring strategic problem-solving. During Solomia Project, adjustments were mandated, including equipment relocation or ductwork repair - yet with Polygon's industry-leading solutions, these issues were adeptly tackled.Customer-Focused, Bespoke InnovationsPolygon's commitment to customer satisfaction extends beyond merely delivering high-grade HVAC equipment. Emphasized through dynamic adaptations from standard setups like the inclusion of specific ductwork configutations, Polygon exemplifies adaptability and customer-focused service.Experience the Polygon AdvantagePolygon is the reliable HVAC partner suitably equipped to bolster construction efficiency, improve worker comfort, and cater to your unique HVAC requirements - much like we've accomplished for Robins and Morton. Discover today the transformative impact of Polygon's bespoke HVAC solutions.

Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann's previous episodes HERE. Show Notes Watch Full Video Episode Here's the downloadable worksheet link: https://bit.ly/3Yq4S4J Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/ Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/ Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/ MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/ The Unstoppable Framework (00:00:41) Part Four Overview (00:02:32) Importance of Customer Feedback (00:03:22) Client Story: Sarah's Transformation (00:05:51) Building Trust through Referrals (00:08:01) Shifting Perspective on Complaints (00:09:32) Customer Experience Walkthrough (00:10:27) The Gallon of Paint Analogy (00:12:58) Uplifting Shop Environment (00:13:53) Attracting the Right Customers (00:14:53) Staying Current with Training (00:16:07) Communication Trends and Customer Preferences (00:17:01) Practical Steps for Customer Focus (00:17:03) Streamlining Customer Experience (00:18:27) Building Referral Networks (00:19:43) Staying Open to Change (00:19:46) Thriving Through Change (00:20:25) Reframing Negative Reviews (00:21:36) Focus on Customer Training (00:24:07) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our...

Nathan Winegardner on Culture, AI, and Digital Transformation Join John Golden and Nathan Winegardner as they explore the foundations of successful tech companies. Nathan shares strategies for building a customer-focused culture, adapting to digital transformation, and using AI to enhance productivity. He also highlights the value of global talent and offers advice on managing remote teams effectively. Packed with practical tips, this episode is a must-listen for leaders aiming to drive innovation and growth.

Erica's guest is Eric Triplett known as the "Pond Digger." They discuss how he has evolved his sales process and business over the years, especially after overcoming cancer. Eric provides advice on asking valuable questions, being comfortable with silence, and pricing services appropriately to provide value to customers. The conversation also covers the importance of personality types and finding the right employees for a service-based business like pooper scooping. He also shares many of his Contractor Sales Secrets. Connect with Eric at The Pond Digger Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

Hey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback.Our goal was to aggregate the key learnings & findings for future Founders & Executives to use as a foundation when thinking through how to build and design not only their business but their customer & employee experiences as they scale into the future. **Episode #250 Highlight Reel:**1. Pillar #1 Team -- featured guests include:Alex Ross (Co-Founder & COO at Hire Horatio) in CXCP #198Lloyd Lobo (Co-Founder & Board Member at Boast + CEO of a new stealth startup) CXCP #208Vivek Bhaskaran (Founder & CEO at QuestionPro) CXCP #245Trey Wade (Head of Consumer Experience at Molson-Coors Beverage Company) CXCP #2322. Pillar #2 Tools featured guests include:Lee Roquet (CEO at Finch) CXCP #123 & CXCP #238Kristi Faltarusso (CCO at Client Success) CXCP #169Somya Kapoor (Co-Founder & CEO) CXCP #199Lynn Schlesinger (CXO at Forbes) CXCP #241Craig Tobin (CEO at Ascent Business Partners) CXCP #2483. Pillar #3 Process featured guests include:Erik Huberman (Founder & CEO at Hawke Media) CXCP #240Uku Tomikas (CEO at Messente Communications) CXCP #214Melissa Kwan (Co-Founder & CEO at eWebinar) CXCP #204John Spottiswood (Chief Operating & Data Officer at Jerry) CXCP #234Dennis Yu (CEO of Blitzmetrics) CXCP #135Deon Nicholas (Founder & CEO at Forthought AI) CXCP #175Declan Ivory (VP of Global Customer Support at Intercom) CXCP #205Vasco Pedro (Co-Founder & CEO at Unbabel) CXCP #1394. Pillar #4 Feedback featured guests include:Morgan J. Ingram (Founder & CEO at AMP) CXCP #196Nick Francis (Founder & CEO at Help Scout) CXCP #163Steve Cornwell (Serial Founder & Investor) CXCP #203Natalie Onions (VP of Customer Experience at Customer.io) CXCP #190Bill Staikos (Head of CX at BNY Mellon) CXCP #166Ethan Beute (Principal Brand Marketing Strategist at Zillow, Follow Up Boss) CXCP #176 Huge thanks to all of the other incredible guests that we've had the fortune of having on the show. Most importantly, thanks to the 10K+ members of the "CX Nation" for tuning into the podcast each and every week and making this show & our business a reality. We have one ask for all of you that listen to this episode... Go tell one of your friends or teammates about CXC's content & please invite them to join the CX Nation!We are just getting started folks, so be on the lookout for more content coming from CXC in 2025. If you like what you hear in this episode please...Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.And for you non-readers, go check out the CXChronicles Youtube channel to see our content.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of The Speed of Culture podcast, Matt Britton speaks with Chris Marino, Head of Agency, Google Customer Solutions at Google. Chris shares his journey from American Express to Google, diving into the power of mentorship, the impact of AI on marketing, and the importance of personalized consumer engagement.Follow Suzy on Twitter: @AskSuzyBizFollow Chris Marino on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

Today's pep talk is part 5 of a 9 part series… If you have not listened to the first FOUR parts – I recommend that you do starting with episode # 305 – BUSINESS IN A BOX. Today's pep talk is about building a – CUSTOMER FOCUSED BRAND These are some of my favorite points on BUILDING GREAT CUSTOMER RELATIONSHIPS and I'm excited to share them with you. I am in the relationship business. My goal is to build long term RELATIONSHIPS with my customers… To DELIGHT MY CUSTOMERS… To have them - COME BACK - AND BRING THEIR FRIENDS...

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #18, Anna Nadeina talks with Robert, founder of Digital Samba, The safest way to embed video conferencing. ----------Episode's Chapters-------------- 00:00 - Introduction to Digital Samba and Robert's Journey 03:14 - The Evolution of Video Conferencing 06:03 - Navigating Challenges and Market Competition 08:55 - The Importance of Company Culture and Team Dynamics 11:45 - Product Development and Customer Engagement 14:51 - Financial Management and Sustainability 17:56 - Marketing Strategies in a Niche Market 21:06 - Security and Compliance in Tech 24:05 - Reflections on Success and Failure 27:03 - Work-Life Balance and Remote Team Management 29:51 - Final Thoughts on Happiness and Mindfulness Robert - https://www.linkedin.com/in/robertstrobl/ Digital Samba - https://www.digitalsamba.com/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

This week on The Modern Customer Podcast, Michele Crocker shares her insights on transforming contact centers through customer-focused leadership, AI, and change management. She dives into actionable strategies for aligning people, processes, and technology to create high-performing, customer-centric operations. Michele also explains how successful AI implementation hinges on effective change management, ensuring smoother transitions and delivering measurable results for contact centers. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

Learn from Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks, about blending the physical and digital world to create impactful campaigns. Episode Summary: This episode features an interview with Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks, a company that provides powerful, easy to use Customer service, IT, and CRM software.In this episode, Mika discusses surgically blending the physical and digital world, to create a campaign experience that sticks with prospects. She also talks about encouraging innovation from her team, tying marketing victory to sales' success and focusing on customer over function. Key Takeaways:Blending the physical and digital world when creating campaigns can create more lasting impact and better returns.Allowing your team to divide and conquer different markets and functions allows people to specialize and be the best at what they do, an impossibility if they are doing too many things.Incorporating humanity and a recognition of the human on the other side, not only differentiates your marketing in a B2B space, it makes the whole job more enjoyableQuote: ”In terms of signals, what helps is that we have one operations function that works across all functions. There's traditionally been, marketing comes up and celebrates and says, “Woohoo, we did all this work, we're green!” And then sales is saying, “Well, what the heck you can't claim victory because we haven't met our numbers. So how can you declare victory if we haven't met our numbers?” And so again, the construct that we have is we have one operations group in our organization, Freshworks. So, we have one dashboard that essentially ties together and we're still working on making those ties, but that ties together, marketing doesn't declare victory if sales can't. So, it's driving shared metrics in one dashboard versus this view of the world that is a marketing view, then a sales view then a product view. We want to drive one view, which is more customer focused versus functionally focused.”Episode Timestamps: *(08:24) The Trust Tree: Divide and conquer different markets *(24:12) The Playbook: Focus on demand capture *(39:20) The Dust Up: Assumptions about sellers and marketers*(42:49) Quick Hits: Mika's Quick Hits Sponsor:Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for pipeline pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Mika on LinkedInLearn more about FreshworksLearn more about Caspian Studios

Welcome back to Mastering eCommerce Marketing! Today, our host Eitan Koter is chatting with Adele Nasr, founder of Adele Consulting Group and partner at Synergy Pickleball. Adele has over 20 years of experience in marketing, starting on the agency side and later moving into brand-side marketing, helping big names like 3-Day Blinds, Home Franchise Concepts, and Aventon grow.In this episode, Adele shares how she's helped brands navigate the fast-paced world of digital marketing, emphasizing the importance of truly listening to customers. She talks about building customer-focused organizations, simplifying messaging, and using zero-party data to really understand what your customers need. Adele also touches on the importance of balancing owned and earned media for long-term success.We also get into her latest venture, Synergy Pickleball, where she's doing something unique—offering subscription programs to make it easier for pickleball enthusiasts to get the gear they need. Adele's passion for both marketing and the brands she works with shines through, and there's a lot to learn here about the value of putting customers at the heart of everything you do.So, if you're looking to understand how to grow your brand in today's competitive environment or you just love pickleball, this episode has plenty to offer. Let's jump right in with Eitan and Adele Nasr!Website: https://www.vimmi.netEmail us: info@vimmi.netPodcast website: https://vimmi.net/mastering-ecommerce-marketing/Talk to us on Social:LinkedIn Eitan Koter: https://www.linkedin.com/in/eitankoter/LinkedIn Vimmi: https://il.linkedin.com/company/vimmiYouTube: https://www.youtube.com/@VimmiCommunicationsGuest: Adele Nasr, founder of Adele Consulting Group and partner at Synergy PickleballLinkedIn: https://www.linkedin.com/in/adelenasr Synergy Pickleball: synergypickleball.comAdele's consulting email: adeleconsulting.com Adele's consulting page: https://brand.page/adeleconsultingWatch the full Youtube video here:https://youtu.be/O6SCGQqSGTYTakeaways:Transparency and authenticity are key in brand communication to build trust with customers.Understanding the customer's perspective and simplifying messaging can improve the connection with the audience.Zero party data, competitor research, and user-generated content are valuable sources of information for marketing strategies.Owned media, such as quality content and helpful resources, should be prioritized alongside paid media.Earned media, including social media presence and user reviews, plays a crucial role in building trust and credibility.Adele's new venture, Synergy...

Technologies such as AI are playing a transformative role in shaping the security services landscape in Australia. The pace of technology advancements is revolutionising traditional security practices, enhancing operational efficiencies and addressing evolving security challenges. Security has become a critical business risk for boards. As a result, there is a growing understanding of the imperative to invest in innovative solutions that ensure operational resilience and provide protection against brand and reputational damage. Featuring a panel of CEOs from Australia's leading security providers, this podcast, which was recorded at the 2024 Security ASIAL Conference, explores the technologies and innovations driving the future of security, what this will look like and how it will address the needs of customers. Key Topics:Broad areas to be discussed include:• Customer-driven solutions – how customer-driven solutions are driving change. Getting customer buy-in and understanding of the investment required to deploy new technologies?• Cyber – understanding the risks organisations face and the role security providers can play in delivering secure systems and solutions.• Emerging Technologies: The panel will discuss the latest technological innovations, such as AI, IoT devices, drones, facial recognition systems, and advanced surveillance tools, and their impact on security operations.• Integration and Interoperability: Delve into the challenges and opportunities of integrating diverse security technologies and ensuring seamless interoperability to create a cohesive security ecosystem.• Future Trends: Gain insights into the upcoming trends and innovations in technology and AI that are set to reshape the future of the Australian security industry. Hosted by Australian Broadcasting Corporation (ABC), Journalist, Writer, Producer and Presenter Jeremy Fernandez, the panel members include: Geoff Alcock - Managing Director, MSS SecurityThea Emetlis - Country President, SecuritasBrett Pickens - Chief Executive, Certis AustraliaNick Schijf - Chief Operating Officer, Wilson SecurityHarrie Veerman - Managing Director, Securecorp

In this episode of the Creating Superfans podcast, I'm joined by the woman that Meta has called “the queen of CX”, and I am lucky enough to get to call a friend, Blake Morgan. Blake is a CX futurist and author of three amazing books on customer experience, including her newest, The 8 Laws of Customer-Focused Leadership. Blake and I are very aligned on the way we think about customer experience, so if you enjoy listening to me, I promise you'll enjoy this conversation! You'll hear us chat about:Why customer experience is a decision that you have to make dailyThe habits of the most engaged and successful leadersCase studies from customer-centric brands like In-N-Out, Trader Joe's, and ADTGet a copy of Blake's new book hereListen to the Modern Customer Podcast 

BONUS: From Output to Outcome, The Customer-Focused OKRs with Jeff Gothelf In this BONUS episode, we dive deep into the world of OKRs with Jeff Gothelf, co-author of the newly released book, Who Does What By How Much? A Practical Guide to Customer-Centric OKRs. Jeff is a product management expert, author, and keynote speaker, renowned for his contributions to building better products and fostering innovation within organizations. In this episode, Jeff discusses the evolution of OKRs, their impact on teams and organizations, and how to adopt this framework effectively. The Motivation Behind the Book "We needed to change how companies approach goal-setting to focus on outcomes rather than outputs." Jeff shares the journey that led him and his co-author Josh Seiden to write this book. They began with Lean UX, a practical guide for designers that expanded into other company areas (see this podcast episode with Josh Seiden about that book). However, as they worked more with clients, they noticed a disconnect between the goals set by leadership and the methods used by teams to achieve those goals. This realization inspired them to tackle the challenges companies face with goal-setting, particularly with OKRs, which they observe, are widely used but often misapplied. The Shift from Output to Outcome "In a post-OKR world, success is measured by what customers do differently when we solve the problem the right way." Jeff explains the fundamental difference between traditional goal-setting methods and OKRs. Traditional methods focus on output—what gets produced. In contrast, OKRs emphasize outcomes, or how customer behavior changes as a result of solving a problem correctly. Jeff highlights the importance of this shift in mindset, especially in software-driven organizations where success isn't just about delivering a product but about making a meaningful impact on users. Overcoming the "Do the Thing" Mentality "Start by asking your boss, 'What do you expect our users to do differently?'" One of the challenges in implementing OKRs is moving teams away from a mentality focused on simply completing tasks. Jeff suggests starting conversations with leadership by discussing the impact and benefits of feature requests, shifting the focus from just doing the thing to achieving a specific outcome. He also advises starting with a pilot team to ease into this new way of working, emphasizing the need for customer-centric, outcome-based OKRs. Embracing Experiments Without Fear "We saved the organization money by invalidating assumptions—this is a success, not a failure." Jeff addresses the common fear teams have about experimenting and potentially failing. He shares examples from his work with teams who, after finding their hypotheses invalid, were initially afraid to communicate this to leadership. However, by reframing these experiments as cost-saving successes, Jeff shows how organizations can shift their perspective and embrace experimentation as a critical part of innovation. Structuring OKRs for Customer-Centricity "We reverse-engineer the problem and identify the human who cares about having that problem solved." Jeff delves into the importance of structuring OKRs around customer needs. He recommends starting by defining the problem teams are trying to solve and understanding the people who are affected by that problem. Encouraging teams to dig deeper into the actual human experiences they aim to improve ensures that the OKRs are not only business-focused but also enhance customer experiences and relationships. Redefining Roadmaps with OKRs "OKR-based roadmaps replace feature lists with behavior change hypotheses." For OKRs to work effectively, Jeff explains that organizations must also rethink their roadmaps. Traditional roadmaps often list features to be built, but with OKRs, the focus shifts to committing to specific outcomes and behavior changes rather than delivering features. This change requires a new approach to planning and prioritization, one that aligns with the goals set by OKRs. Starting the OKR Adoption Process "Adopt a cycle of OKRs, experiments, and goal-based roadmaps to ease the transition." Jeff provides practical advice for organizations looking to start using OKRs. He outlines a cycle that includes setting OKRs, conducting experiments, and adjusting roadmaps based on the learnings from those experiments. He also emphasizes the importance of clear communication from teams, including sharing what they've learned and how they've adjusted their course based on that knowledge. Jeff's approach is tested and proven, with much of the content first shared on his blog. The OKR Book To dive deeper into customer-centric OKRs, you can order Who Does What By How Much? A Practical Guide to Customer-Centric OKRs on Amazon. For additional resources and insights, visit OKR-BOOK.com and JeffGothelf.com. About Jeff Gothelf Jeff Gothelf is a product management expert, author, and keynote speaker known for his impactful work in building better products and fostering innovation cultures. He is the co-author of Lean UX and Sense & Respond, and advises executives and organizations on business agility, digital transformation, and human-centered design. Jeff's latest project is co-authoring Who Does What By How Much? A Practical Guide to Customer-Centric OKRs. You can link with Jeff Gothelf on LinkedIn and connect with Jeff Gothelf on Twitter.

Host Anthony O'Donnell welcomes Niki Manby, Chief Strategy and Innovation Officer at Mutual of Omaha to share the remarkable journey of the company's digital transformation that has boosted the success of the company.   Niki shares her extensive experience in financial services and fintech, showcasing how she's driving change and ensuring the company remains competitive and customer-focused. They explore the unique challenges of the insurance sector, the impact of agile methodologies, and the potential of emerging technologies such as AI to revolutionize the industry.    In this episode, you'll hear insights from Niki's background and her strategic vision for integrating insurtech capabilities to foster an innovation culture within large enterprises.    Key Takeaways: Build an innovation culture centered around solving customer problems rather than just business problems to foster innovation within the organization. Use Agile and the Scaled Agile Framework (SAFe) to align business priorities with technology efforts to facilitate continuous communication and iterative improvements. Adopt a balanced approach to InsurTech partnerships to lead to more effective innovation.   Timestamps [00:02:03] Introduction of Niki Manby and her role at Mutual of Omaha [00:05:01] Challenges in aligning strategy and innovation in insurance [00:06:24] How digital innovation can be applied to the life insurance industry and innovation opportunities [00:11:01] How to create a culture of innovation starting with customer problem-solving and fostering curiosity [00:14:19] Addressing alignment between business priorities and technology through Agile methodology [00:19:13] Impact of AI, specifically generative AI, on the insurance industry [00:20:52] The importance of governance and controls in AI [00:21:18] Summary by Anthony on the importance of embedding an innovation culture, integrating insurtech, and the potential of GenAI   Resources: Connect with Niki Manby: https://www.linkedin.com/in/nikimanby/ Check out Mutual of Omaha: https://www.mutualofomaha.com/   If you are starting your digital transformation journey, check out these e-books:  How To Kick Off a PAS Modernization Project, the Right Way: Insights From a Veteran Project Manager https://hubs.li/Q02rP_6z0 Critical Resourcing Decisions that Ensure the Success of Your PAS Modernization Project https://hubs.li/Q02rP_D10 The Reality Behind SaaS Policy Admin Vendor Claims. A Roadmap to Success https://hubs.li/Q02rP_Jf0   

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, and Jeff Hetsel, president of Cicis Pizza.Hetsel says Cicis, which is a buffet concept, is doing well with positive sales, and the brand is currently looking for ways to leverage technology to increase those sales."One of the great things we try to do is if you don't see your favorite pizza, we'll make it for you," Hetsel said. Pizzas are cooked in about three and a half minutes.The biggest change the brand has made over the years is improving and increasing its "eatertainment" and game rooms.

How can you grow your firm into the most efficient and customer-focused business that it can be? Jason Ackerman and Brannon do a deep dive into the importance of value billing, building a healthy firm culture and why private equity sees value in the profession.This podcast touched on:Timesheets vs value billing.Education in the accounting field.The implications of private equity for CPA firm owners.Whether you are a well-established firm or looking for new opportunities to grow, it is crucial to put the customer first and effectively communicate the value you can provide them. Making the switch to value billing, offering advisory services and building a healthy culture for your team could revolutionize your firm. Time Stamps: 0:39 - Introduction of Jason Ackerman5:18 - Jason's path to choosing Accounting as a profession.13:11 - Timesheets and why value billing is more efficient.25:35 - Implications of private equity in the accounting industry.28:22 - The importance of education in the accounting profession.

This week on The Home Builder Digital Marketing Podcast, Craig Neal of Toll Brothers joins Greg and Kevin to discuss how home builders can create customer-focused sales and marketing teams. https://www.buildermarketingpodcast.com/episodes/227-customer-focused-home-builder-teams-craig-neal

We are looking at the powerful strategies from Alan Berg's book, "Shut Up and Help Me Buy," now called 'Shut up and Sell More Weddings' to help you transform your sales approach. Learn how to adopt a customer-centric mindset, simplify the buying process, communicate effectively, and build lasting trust with your clients. We'll look at this sales process along with others to illustrate the impact of these techniques in real-world scenarios. Don't miss this episode packed with actionable tips and inspiring stories! To explore Alan Berg's strategies in more detail, you can get his book, "Shut Up and Sell more weddings” Shut Up and Sell More Weddings & Events here: https://amzn.eu/d/0fc98kvN For tickets to Wedcon 2024, visit our website. Don't miss this chance to learn from industry experts and connect with others inside the wedding industry, applying the customer-focused techniques you've heard about today to grow your wedding business. https://www.theweddingbusinesshub.com/wedcon

In today's competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth. Joining us to discuss these challenges and opportunities is Alice Eweida, CEO of Pandia Medical Group and Pandia Pharmacy. Alice brings extensive experience in navigating both direct-to-consumer and business-to-business models in the healthcare sector.   Alice Eweida is the CEO of Pandia Health (which includes Pandia Medical Group and Pandia Pharmacy) with over 20 years of experience. She took the reins during its seed stage and joined at a time of significant growth as the organization expanded into multiple service categories, adding menopause and developing AI that guides doctors to personalize prescribing medication to best serve the individual patient's needs.    Prior to Pandia Health, Alice led growth and brand marketing at several Series B digital health startups leveraging telemedicine for wellness, nutrition, diabetes and substance use care. Notably, she grew Boulder Care to approximately 5,000 patients and took DayTwo through a rebrand and expanded their care program from providers to mid-sized employers and national and regional payers. At Foodsmart (formerly Zipongo), she established their B2B2C enrollment and engagement programs, growing its user base to 950,000 through an employee benefits program with Fortune 500 companies, including Disney, Google, IBM and United Healthcare.    Alice spent four years at Google where her team launched Google Home, the first device with a voice-activated assistant built in, and was responsible for the integration with YouTube Red. Additionally, she spent time in their sales department to help grow advertising investments for global brands in the beauty and media sectors across Google Search, Google Display, YouTube and Google's Marketing Platform.   Earlier in her career, Alice led product marketing at Sky TV, now a division of Comcast, for Sky Go on mobiles, tablets and games consoles. Prior to that, she was part of Vodafone's Marketing Graduate Program. Alice holds an MA from the Oxford College of Marketing and a BA in English Language and Media Studies from the University of Birmingham in England. RESOURCES Pandia Health website: https://www.pandiahealth.com/   Connect with Greg Kihlström on LinkedIn: https://www.linkedin.com/in/gregkihlstrom   Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd   Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv   Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show   Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com   The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow   The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this week's episode of the SIMPLE brand podcast, I talk with Blake Morgan.Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She's the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer.Blake and I talk about her blueprint for creating customer-focused leaders and how the customer experience mindset applies both on - and off - the job.Here's what we discuss:Why customer experience must start with leadershipWhy the CX mindset needs to be a lifestyleHow to define customer-centricityThe importance of a simple framework for enacting changeHow leaders can instill the CX mindset in their employeesHow leaders can become customer-experience futuristsUsing customer-focused leader skills as a spouse and parentRESOURCES FROM THIS EPISODE:Blake's websiteBlake's book: The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's CustomerBlake's podcast: The Modern Customer PodcastBlake on LinkedIn

How to Get into the Customer Experience Mindset  Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prioritizes both employee and customer satisfaction.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can leaders in a company build a customer-centric culture from the top down?  How does employee satisfaction translate into a positive customer experience?  What are the keys to hiring and retaining employees who actively contribute to a positive customer experience?  What are the potential downsides of relying solely on customer satisfaction scores to gauge success?  How does company culture impact customer experience?  Top Takeaways:    In business, customer service and experience are not just strategies. They are a way of life. It's not just about how a company sells, but how it serves.     Companies that treat their employees well often provide better customer service. It's not just about what the company offers to the customers but also about how it treats its people. When employees feel valued and happy, they pass that positivity to their customers.    Long-term and short-term goals can go side by side. A successful leader understands the importance of balancing two opposing ideas — figuring out how to address immediate customer needs without losing sight of the organization's long-term goals.     Leading with a customer-focused mindset means putting in the work to elevate oneself first. Whether it is through music, exercise, meditation, etc., do what you must to elevate your own mindset so you can uplift your team and your customers.     The true measure of a company's customer service comes from the customers themselves. It's not about how high the numbers on your metrics can go. It's about creating experiences that make customers want to come back again and again.    Plus, Blake shares more insights from her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer. Tune in!  Quote:   "If you want to compete on customer experience, you have to work harder than others. You have to bring more energy, more excitement, and a more service-oriented approach."    About:     Blake Morgan is a customer experience keynote speaker, dubbed by Meta as "The Queen of CX." She is the author of three customer experience books, including her latest, The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. She is the host of The Modern Customer Podcast.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

TODAY'S THE DAY … My new book hits the shelves! There are many leadership books, and there are many customer experience and customer service books. However, very few books combine these two topics. I am excited to announce that my new book, "The Eight Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer," is now available. The book explores eight themes, each with its own dedicated chapter. To learn more about my new book please visit www.8CXLaws.com Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

Show Highlights: Learn about the value of Land O'Lakes' co-op model. [00:04:09] Leah Anderson's instructive rise in ag from coding. [00:10:11] Impactful secrets to future-shaping leadership. [00:23:58] Polysemic “A.I.” and learning agility as a leader. [00:27:58] Tips to tap into teams as a cross-sector leader. [00:31:47] Explore WinField United's prescriptive analytics. [00:37:11] Discover BioVerified that transforms biologicals. [00:42:03] Dive into WU's transactional and field-level data use. [00:42:41] How data standardization can benefit agriculture. [00:48:06] If you are interested in connecting with Joe, go to LinkedIn: https://www.linkedin.com/in/joemosher/, or schedule a call at www.moshercg.com.

Forget features and benefits! This episode unlocks the secret weapon of exploding sales: customer-focused storytelling. Join Jason Friedman, a storytelling powerhouse and CEO of CXFormula, LLC, as he reveals how to craft narratives that resonate deeply with your ideal customer. Learn how to tap into their desires, address their pain points, and guide them on a journey of transformation – all through the power of story. Discover how to ditch generic sales pitches and ignite genuine connections that lead to higher profits, increased sales, and a community of raving fans. This episode is packed with actionable storytelling techniques you can implement today to watch your business soar.Love the show? Subscribe, rate, review, and share!Here's How »Join Your First Thousand Clients Community today:mitchrusso.comMitch Russo LinkedIn

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Sara Caldwell, VP of Customer Experience at Dovetail. Together, they discuss the importance of decision-first customer research for retention, staying connected to the customer with customer facing teams, and not forgetting the long-term.

Bryant is an entrepreneur, author, and product leader with experience in multiple industries including fintech,  e-commerce, and automotive. Most recently, he served as a Director of Product at Groundfloor finance, where he drove delivery of a successful beta that drove over $2M in sales in 3 months. This episode we cover:  Building customer focus through entrepreneurship and writing How community building makes products better Handle conflicting user feedback References:  Bryant's Linkedin Black Parent Finances (Bryant's YouTube channel)  https://www.opus.pro/ - AI for creating short from videos Money honey Lenovo Duet 5 Song Credits: The Right Direction by Shane Ivers Note: Opinions shared are just those of the hosts and guests and not of the companies they work for.

This week, Jason is joined by mother, baker, and founder of Baked by Melissa, Melissa Ben-Ishay! The New York City based entrepreneur's brand became famous for its signature bite-sized cupcakes and treats starting back in 2008. Previously working in advertising, Melissa was unexpectedly fired and decided to reinvent herself based on her passion for baking after successfully selling her cupcakes through various catering based events. She opened her first retail store in 2009. Fast forward to today and Baked by Melissa now operates 14 total locations and delivers all across the US through her online marketplace. She has also partnered with organizations such as Make A Wish, Weight Watchers, Oatly and several other non-profit organizations all across the country. Melissa gives insight to what makes her bite-size cupcakes such a success in the baking industry, what goes into the product, what her first television spot was, how she was able to finance the company with human capital, where they do all the baking, what goes into the decision to collaborate with another brand, and how COVID impacted the business. Melissa also reveals how she keeps the customer in mind, what time is the busiest for the company, what she did on the day she was fired, why she was given the opportunity to write a cookbook, and why her food philosophy is. What is the core to her business? How did Baked by Melissa get into Madison Square Garden? Melissa reveals all that and so much more in another episode you can't afford to miss!  Host: Jason Tartick Co-Host: David Arduin Audio: Declan O'Connell Guest: Baked by Melissa Stay connected with the Trading Secrets Podcast!  Instagram: @tradingsecretspodcast  Youtube: Trading Secrets Facebook: Join the Group All Access: Free 30-Day Trial Robinhood: Now through April 30th, Robinhood is even boosting every single dollar you transfer in from other retirement accounts with a 3% Match.  Go to Robinhood.com/boost to get started!

Long before I worked on my first website, I was writing content for brochures and direct mail campaigns. Many of the lessons  I learned about good copywriting then are absolutely transferable to the digital age. If you want to create great content that's engaging and interesting your copy must be is focused on your reader. One of the simplest tests is what I call the pencil test. Get two pencils, one a blue and one red. Print out that page of web copy and start circling every word that is first person, I, we, our,  in red. Circle every phrase that is second person, you, your, your business, companies like you, in blue.  Then compare the circles.  If the red circles outnumber the blue circles you have some rewriting to do 

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What if your marketing efforts could be fearless, effective, and customer-centric, all at once? Get ready to journey with us into the world of savvy entrepreneurship alongside seasoned business owner, Randy Crane. Learn proven techniques from 40-year marketing veteran Randy, the Fearless Marketer. He reveals how to be “fearless” by moving beyond status quo tactics and focusing on the customer's journey. Randy stresses understanding problems and desired outcomes through research. Then match messaging to the emotions tied to those needs. He advises optimising content - from websites to social posts - for mobile users. Randy sees AI like ChatGPT as an aid but cautions it lacks human connection. Key takeaways include leveraging different platforms for B2B and B2C, and keeping execution authentic. Randy emphasises that inspiring customers requires learning who they are and solving their problems over promoting yourself. Follow his guidance to drive sales by marketing the emotions behind your products.The UnNoticed Entrepreneur podcast - Real world marketing strategies from entrepreneurs.Buyers Into Loyal Fans With Incentives Give away free marketing incentives including free hotel nights. Search the whole Internet's podcasts Listen Notes, The Best Podcast Search EngineTest before you invest - with PickFu Run a poll and get in-depth feedback from real people in minutes. Coupon: THEUNNOTICEED#1 Release Distribution Service Tell the World about Your Company with e-releases. $130 Off Newsmaker distribution.Buyers Into Loyal Fans With Incentives Give away free marketing incentives including free hotel nights. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showAm I adding value to you?If so - I'd like to ask you to support the show.In return, I will continue to bring massive value with two weekly shows, up to 3 hours per month of brilliant conversations and insights.Monthly subscriptions start at $3 per month. At $1 per hour, that's much less than the minimum wage, but we'll take what we can at this stage of the business.Of course, this is still free, but as an entrepreneur, the actual test of anything is if people are willing to pay for it.If I'm adding value to you, please support me by clicking the link now. Go ahead, make my day :)Support the show here.

In our final episode of 2023, we sit down with Dan Shugar, founder and CEO of Nextracker, Inc. (NASDAQ: NXT), a leading provider of intelligent, integrated solar tracker and software solutions used in utility-scale and distributed generation solar projects globally. With over 30 years of experience in the field, Dan has been a driving force in advancing climate tech solutions in the U.S. and around the world.In the conversation with Gil, Dan reflects on Nextracker's incredible success over the past ten years, including its successful IPO earlier this year; they talked at length about the company's steadfast customer-focused mindset and how that has driven so many industry-first solar tracker innovations in their mission to transition the world to affordable, renewable power. Dan also talked about Nextracker's remarkable initiatives with U.S. manufacturing expansions over the past three years and the importance of public policy engagement for our industry. He also touched on a few non-U.S. markets that are key to his optimism for the future of solar power. We even found time at the end to have fun talking about great guitar music and his new musical products venture, AmpMojo.Links:More on Dan Dan Shugar BioShug Speaks BlogPress Release: Nextracker CEO Dan Shugar Named S&P Global's ‘Chief Trailblazer of the Year' at the 25th Annual Platts Global Energy Awards (December 12, 2023)Dan Shugar on LinkedInVideo: Dinner with Dan - Intro - 'Solar Myths Debunked"Website: AmpMojo - Dan's new musical products companyVideo: Introducing AmpMojoNextracker, Inc. WebsiteNextracker American Manufacturing MicrositeNextracker on LinkedInNextracker on XPress Release: Nextracker Opens New U.S. Factory with Dedicated Capacity in Las Vegas with Unimacts (September 11, 2023)Video: NX Horizon Hail Pro - The Gold Standard for Hail Risk MitigationEpisode recorded December 8, 2023.Email your feedback to Chad, Gil, and Hilary at climatepositive@hasi.com or tweet them to @ClimatePosiPod.

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.   In this minisode, we're joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key.  So, let's adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/  

Meet Mickey Anderson, a marketing guru and the founder of 90 Day Campaigns, a top-notch marketing agency located in Ottawa, Ontario, Canada. With her extensive experience in B2B marketing, Mickey has mastered the art of simplifying complex marketing strategies and making them accessible to all. Mickey's expertise lies in customer-focused marketing and firmly believes that understanding and catering to the needs of your target audience is the key to success.  Join us on this episode of Beyond Clean With ACE as we dive into the world of customer-focused marketing with the one and only Mickey Anderson. The key moments in this episode are: 00:00:00 - Understanding the Importance of Focusing on the Customer 00:03:03 - The Value of Long-Term Planning in Marketing 00:04:50 - The Power of Metaphors and Analogies in Marketing 00:06:42 - The Pitfall of Copying Others in Marketing 00:09:52 - Unexpected Cleaning Experiences 00:13:46 - The Importance of Protecting Assets and Creating an Amazing Experience 00:14:57 - The Importance of Understanding Why 00:17:14 - Knowing Your Target Audience and Their Expectations 00:18:59 - Helping Customers Discover Their Own Strengths 00:20:05 - The Importance of a Balanced Marketing Strategy 00:26:58 - The Importance of Growth 00:27:43 - Change of Plans for Vegas 00:29:49 - Engaging with Listeners 00:31:29 - Audience Input 00:32:29 - Reflecting on the Year   Connect with Mickey here: https://www.heymickeyanderson.com/   WEBSITES ================================== ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/ ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/ SOCIAL ============================ PODCAST: https://beyondcleanwithace.podbean.com/ FACEBOOK: https://www.facebook.com/AcademyofCle... TWITTER: https://twitter.com/rockstarsclean INSTAGRAM: https://www.instagram.com/academyofcl... TIKTOK: https://www.tiktok.com/@academyofclea... ============================ #safe #healthy #cleaning #academyofclean #rockstarsofcleaning  

Welcome to the PMO Strategies Podcast + Blog, where PMO leaders become IMPACT Drivers! PMI Talent Triangle: Business Acumen Hey, IMPACT Driver!  The project economy is booming and PMOs are at the heart of it all!  As companies shift toward project-driven strategies, PMOs play a pivotal role in driving success – and you need to know how to take full advantage of this opportunity!   But here's the kicker: How can PMOs best serve their internal partners, like project and resource managers, all while keeping the big business goals in sight?  I am thrilled to welcome Moussa Gherbi, head of Customer Success at Planisware, to help answer this question.   In this episode, we're diving deep into how adopting a customer-centric mindset can be a game-changer for your PMO. Because, let's face it, mindset is where the magic happens!  Tune in for some serious PMO power moves. You won't want to miss this! Enjoy!    Learn More About PlaniswareConnect with us on LinkedInFollow us on TwitterFind us on FacebookLearn more about our productsRequest a demoQuadpack's Approach: A Case Study on Key Factors in New Product Development P.S. – This episode is sponsored by Planisware. Planisware offers cloud solutions that help you anticipate and shape tomorrow. By adding certainty in innovation and confidence to your decision-making, Planisware cloud solutions allow you to make your vision a reality. Learn more today about how Planisware can help you transform your projects.  Thanks for taking the time to check out the podcast! I welcome your feedback and insights!  I'd love to know what you think and if you love it, please leave a rating and review in your favorite podcast player. Please leave a comment below to share your thoughts. See you online! Warmly, Laura Barnard     GET NOTIFIED ABOUT NEW EPISODES  TELL US WHAT YOU WANT TO LEARN PDU REPORTING INSTRUCTIONS                              

In episode 44 of Kantar's Retail Sound Bites, hosts Barry Thomas, senior retail thought leader, and Rachel Dalton, head of retail insights, discuss DE&I initiatives and innovation with Kent Montgomery, Senior Vice President, Industry Relations & Multicultural Development at PepsiCo, North America. Have a topic you'd like us to cover? Contact us at Kantar's Retail Sound Bites Podcast. Barry's contact information: barry.thomas@kantar.com Barry's LinkedIn Rachel's contact information: rachel.dalton@kantar.com Rachel's LinkedIn Coles introduces body-worn cameras to fight theft and violence in stores | news.com.au — Australia's leading news site Britain's shoplifting spree forces retailers to fund police crackdown (afr.com) SAM I am: Security robot roams the sidewalks at Crocker Park - cleveland.com https://www.nytimes.com/2023/09/14/technology/instacart-public-ads.html?searchResultPosition=20 https://www.wsj.com/business/retail/walmart-goes-all-in-on-africa-147e6ef0?mod=retail_more_article_pos6 https://www.aboutamazon.com/news/retail/amazon-announces-prime-big-deal-days-2023-date​ https://www.aboutamazon.com/news/retail/amazon-prime-big-deal-days-faq

  With its many changes and outside forces, the airline industry is challenging for customer experience. But Oscar Munoz, former CEO of United Airlines, believes it also provides an amazing opportunity to focus on individual customers and remember that even in stressful times and busy travel days, customers are humans and central to everything the business does.  When Oscar first stepped into his role as CEO of United Airlines, he prioritized developing the shared purpose, or the mission, vision, and values. Over a year, he interviewed thousands of employees about what made United different and why they worked there. From their insights, United Airlines created the shared purpose of connecting people and uniting the world. And because employees were involved in creating that shared purpose, they have buy-in and are more engaged. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

In this episode of the GSD Podcast, Kris Rudeegraap, CEO of Sendoso, shares his experiences and strategies for building successful customer relationships. Tune in for valuable insights from a customer-focused CEO!

In episode 201 of Small Business Talk Podcast, with Cathy Smith, I bring your attention to the importance of specificity in communication and understanding your audience's needs. This episode's focus is on why you might be experiencing low engagement in your content and how to rectify it. I discussed how crucial it is to address your audience's pain points in your content and to send out a clear message. Drawing on the analogy of Facebook's beginnings, I explained the importance of starting small and focused with a target demographic in mind. Once this group is catered to adequately, one can consider expansion. Remembering that being specific with your message does not limit you is also important. I used the analogy of the dartboard to illustrate this - even if you're aiming for the bull's eye, you're likely to attract an audience beyond that immediate target. This approach makes your message resonate with more people while keeping your core audience in focus. Next, I discussed the importance of defining your ideal customer - someone who values your service, pays on time, and trusts your advice. When creating content, always consider whether it serves this ideal customer. Sometimes, you might find that you're serving multiple different customer personas, which can make it difficult to create a one-size-fits-all content. I also emphasised the importance of letting go of products or services that no longer serve you or your target audience. This involves constant re-evaluation and adaptation as business environments change. You may let go of some offerings to make room for new ones. Listen to episode 201 of Small Business Talk with Cathy Smith brought to you by CATCO Enterprises.See omnystudio.com/listener for privacy information.

A company as large as Choice Hotels, with more than 7,000 locations worldwide, is bound to have a huge amount of data. But how do you ensure data is used to improve and bolster the customer experience? Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand's customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

In this episode of the SaaS Revolution Show our host Alex Theuma is joined by Meron Colbeci, Chief Product Officer at Checkout.com, who shares how they built a market leading product. "I don't think that it's ‘important' - it's absolutely critical to figure out the full monetisation strategy or ‘how does this become a business' from the very first day." Meron shares:

Join us again for an exciting episode of the Most Awesome Founder Podcast as we dive into the captivating story of Alex and Stan, the founders of high-growth startup Mammaly, which tackles the complex issue of pet health. Alex and Stan share how their shared vision led to a thriving direct-to-consumer business model and how collaborations are essential for their product development. Get ready for insights on customer understanding and hypotheses testing while rapidly scaling a startup. Take advantage of this fascinating episode packed with hands-on advice and inspiration for aspiring entrepreneurs. We hope you have as much fun listening to the episode as we had to produce it!   Chapters: (1:08) Welcome to Alex and Stan (1:50) How did Alex and Stan meet? (3:30) How did Stan choose Alex as a co-founder? (5:55) The importance of having a shared vision (8:53) The pain point behind Mammaly (10:50) Mammaly's collaborations with veterinarians and experts in product development (15:35) How can you acquire the knowledge necessary to survive in this industry? (17:05) Why is Mammaly a D2C business model?  (19:30) Understanding customer needs (22:05) The process of hypothesis testing for Mammaly and the use of A/B testing (28:05) Hypothesis testing regarding pricing and willingness to pay (31:15) Increasing customer understanding with generative AI (33:35) Challenges in navigating a fast-growing startup (38:15) Stand explains the rule of 3 and 10 (41:15) What are skills that would be helpful to have learned at WHU (44:28) The lack of content on organizational structure and communication in business classes (47:50) Recommendations for books and podcasts (49:15) Alex advises on a healthy balance for peak performance (51:00) Podcast & book recommendations from Stan (54:00) Outro   Guest recommendations: Peak Performance: Elevate Your Game, Avoid Burnout, and Thrive with the New Science of Success Good To Great: Why Some Companies Make the Leap... and Others Don't OMR podcast

In this episode of A Perfect Circle: A Ball Leadership Podcast, we explore the importance of leading with a customer-focused mindset. Our speakers discuss the strategies and tactics that employees and leaders can use to create a customer-focused culture within our organization. You'll learn practical tips and strategies for how Ball puts customers at the center of our organization, and how doing so drives growth and success. Whether you're a frontline employee, a manager, or a C-suite executive, this episode is a must-listen for anyone who wants to make a difference in the organization.

What does it take to build a disruptive, customer-centric company? It starts with customer-centric leaders. Digital investment company Betterment was on my list of the 100 most customer-centric companies in 2022 because of its innovative platform that combines the convenience of digital tools with the personalization of human agents. Aside from a strong digital experience, what sets Betterment apart is its customer-centric leadership. This episode is sponsored by Thinkific. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.   

Today's episode is brought to you by Damn Good Conversations. Head there if you are a founder, entrepreneur, or author looking to drive sales and maximize your next opportunity in front of a microphone.   My guest today is Brett Kopf. Brett has started two companies obsessed with improving education and the lives of educators.  Remind Omella In this conversation we discuss: Building solutions for educators and small businesses  The importance of interviewing customers  Brett's hiring philosophy and best practices  The importance of humility The work of our mutual friend Eric Jorgenson                                                                                          . . . and much more. As always, thank you for listening! --Joe 

00:00 - Introducing ... Derek Sivers! 01:39 - How Derek built a $22m company by focusing purely on the customer 04:40 - The problem with external funding13:52 - How to approach the world with a positive bias16:49 - The story of the cab driver and the mob29:12 - Derek Siver's approach to content creation32:22 - How Derek Sivers edits33:44 - How Derek Sivers sees the AI changes37:46 - How to live40:28 - The attitude Derek Sivers brought to CD Baby43:03 - The struggle before launching CD Baby44:15 - Why I do my own editing now44:34 - Why you must pursue pain44:45 - The difference between deep happy and shallow happy48:38 - Derek's advice to a person starting off in entrepreneurship 49:00 - The Tarzan analogy 50:24 - The key thing about internal vs external focus 56:28 - Derek Sivers on SEO 57:33 - Derek Sivers' approach to writing anything

In this podcast, I interview Laura Ortman, President and Chief Revenue Officer for Cologix. Without going into detail, they are a “data centers of tomorrow” company. Laura has had a great career, learning and taking on challenges along the way. She started in sales and worked in or managed all aspects of sales, account management, business development, software program, and technical management, customer support and success, revenue and renewals, and operations. She has worked for SOS Technical Services, Lockheed Martin, Jeppesen (a Boeing Company), VMware, Equinix, and Cologix. I got to know Laura while at VMware. Our paths crossed a few times so I got to know Laura, but we never had an opportunity to work directly. All that I knew for sure is that she was an amazing manager and leader. I am very happy to have her on the podcast.

Oftentimes we forget the human aspect of marketing by looking at our customers as data points. Our guest today reminds us that the best marketers should be the voice of the customer and shares insights from her own experiences on how to become that voice. Radhika Duggal is the Chief Marketing Officer at Super, a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit. Radhika has over two decades of experience in brand and growth marketing work across many industries. In this episode, she shares her thoughts on the importance of understanding your audience to drive success. Join us as we discuss:The significant marketing challenges that Radhika and her team face at Super How to overcome the lack of understanding of the customerHow to apply what you know about your target audience in practical waysWhat does success look like for Super after the launch of a new product and a company rebrandWhat Rhadkia thinks is missing from the marketing toolkit