Detangled Podcast

Regret is inevitable, but it doesn't mean we can't learn from our mistakes, missteps, or fears. In this episode we dive into the moves we waited too long to make, the decisions we allowed others to talk us out of, and what we wish we would've done differently. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

Have you ever struggled with attracting the right type of guest for your business, and end up with some of the wrong ones? Maybe you've tried to make a bold move in asking for referrals and it has backfired? We have been there, and share our cringiest moments, our successful outcomes, and what's currently working in today's market to attract your ideal clientele. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

Have you found yourself in a position where you're way too busy, but don't know the right way to make a change? It can be so overwhelming to determine whether you need to raise prices, change your schedule, hire an associate, or all of the above! In this episode we discuss our own experiences with success, failure, and the funny things that have happened in between when we have tried creating more space in our schedules. What has been the best tried-and-true methods for us? Join the discussion to find out! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

We know the content of episodes like this rarely age well, but that's because the world of social media is always evolving. We know we are showing up and playing online differently than we did 3 years ago, and it is time we discuss our places on our platforms. What has changed? What has remained similar? What advice do we have for other salon pros who are wondering where to begin? Join the discussion! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

If you've been in the beauty industry for at least two months, you have most likely heard someone talk about attending a Hair Show. The energy that hairdressers bring when they are all gathered together is an energy u like any other, and on this episode we share our biggest pieces of advice, our favorite moments, and our excitement from the perspective of both attendees AND booth stage presenters with the Sam Villa brand. What's your favorite hair show vibe? What are your favorite stories? We want to hear them all! Thank you to all who we met at America's Beauty Show in Chicago IL in April, and to everyone at Sam Villa who helped guide us, encourage us, and made us feel right at home. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

When was the last time you took a good, hard look at the experience your salons guests are having? Setting a standard for the way that your guests are experiencing your salon through the whole salon journey is something that should be considered, created, and enhanced on a regular basis. Consistency and value placed on the details is what keeps guests coming back over and over. Have you modernized to keep up with the ever-evolving pace of our world? In this episode we discuss the classic approaches that never go out of style, and modern approaches that are quickly becoming expected experiences. How can we make our salon experiences memorable? Listen and find out! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

What is it with the hair industry and the desire to own a salon? We discuss what our motivations were, how our journeys began and the turns and detours we've made along the way. Owning a salon can feel like the Wild West some days, so come along for the ride to hear our opinions on this subject matter. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we are joined by International Redken Artist Julie Lahr, to nerd out on all of our favorite myths, legends, and fake news from the world of haircolor. We dive into our favorite theories and debunk some popular processes; we don't hold back, and we have a great time while we talk SCIENCE! For all of the colorists out there who want to understand the WHY, this episode is for YOU!  --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

Do last-minute cancellations and no-shows create a burden in your business? We explore these frustrating topics in this episode, and discuss the systems that we use or want to start using; the human behaviors and errors that go on and some horror AND success stories. Systems, policies, online booking, and more. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Have you ever found yourself trapped in a downward spiral of the “comparison game”? We know the feeling all too well, and in this episode we dig deep into why comparing ourselves to other on social media can create internal battles and can even be career stoppers. Join the discussion; when can comparison lead to growth and positive outcomes? When is it detrimental to ourselves and the goals we are striving to achieve? --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Have you ever found yourself struggling with determining what the latest trends in hair are, how to discuss them with your guests, and how to execute them? Have you written off trends as something you don't want to “follow” because it's hard to keep up with the ever-evolving hair world? We get it. The idea behind trends can feel broad and hard to tack down, and it's easy to get lost in all of the ideas. We knew we needed an expert on trend forecasting to join us in this topic, and who better than Sam Villa himself?! We have a discussion with Sam around all of those challenges, get ideas on how to stay ahead of our guests when introducing something new, and get inspiration surrounding the industry's education platforms. Thank you to Sam for joining us. You can follow him and his brand at @samvillahair --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

The term “blonding” is associated with service offerings, end results, techniques, and even traumatic horror stories based on true events. The hair world is saturated (listen to the episode to connect this pun) with blondes and how colorists achieve their best looks. In this episode, we explore our best blonding tips, tricks, and must-dos that we've collected over years of experience. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Have you considered ever adjusting how you set up your guests and yourself for future success? We know how crucial prebooking is for us, and in this episode we discuss the modern approach we're taking with our guests to set us all up the best way possible. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 You know what they say; absence makes the heart grow fonder. We are thrilled to be back, discussing this industry that we love so much, the challenges we are facing and making each other laugh with our cheesy jokes. In this episode, we get caught up on what we've been up to, and what we're looking forward for to for 2023! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we answer the question that we know everyone has been asking: where the heck have you two been? We have taken a 2 month break and can't wait to explain what's been going on in our lives. Good, bad, and questionable, we spill the tea on how this industry has been affecting us lately, and how we're dealing with it. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

Enjoy this week's repost, originally published in September 2020. On this week's episode, we explore the topic of Accountability. Whether it's learning to train your own brain to hold yourself accountable, or accept the coaching that others may be providing, this is an important lesson that we love to have because of the valuable lessons we have both learned over the years. Shout out to the book Kyleen references, QBQ! (The Question Behind The Question) by John G. Miller. Pick it up wherever you enjoy buying books, or listen on your favorite streaming app! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

Original posted date: 12/16/2020. Enjoy this repost of one of our favorite episodes we've launched! In this episode, we are thrilled to have our good friend and hair wizard Twylla Jane as our special guest. We explore the different avenues and options that we have for salon work environments, our personal experiences in these different types of salon setups, and how to know which one is right for you! As we grow and shift our careers, our salon homes grow and shift as well! If you want more from Twylla, follow her on Instagram @twyllajane. She can also be found on Facebook and TikTok! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we have a great discussion about losing salon guests. Why does it happen? Where do they go? What went wrong? Losing guests can give us lots of bad feelings, can cause us to question our worthiness, but it can also be a great chance to learn and grow. Listen in as we talk about our own experiences in how we've navigated the loss of guests, how we've coped and what we've learned from those situations. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we dive into the story of our journeys to becoming traveling hair educators for Redken. We share it all: the good, the beautiful, the scary, and the bittersweet. We love to share our stories about or Redken Artist lives, and would love to hear from you if this is an idea you have been thinking about but haven't quite decided if it's the right move for you. Find us on IG @detangledpodcast @mollygetz @kyleen.Garcia --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we ponder the thought: if everyone has a specialty, is it still special? What qualifies someone to use the title of “specialist”, what it means, and is it beneficial to your career? How do you market yourself to stand out in a sea of specialty artists? --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we talk about the ways that we have learned to best communicate with our salon guests. Do you struggle with finding the right things to say? Or how to have relatable conversations with your guests that you just don't have that much in common with? Talking too little or too much can make things feel awkward? We cover these topics and more, explaining how we overcame some of these personal roadblocks, and useful tools to provide successful conversations to your guests' salon experience with you! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we talk about the NEW and EXCITING launches that our favorite brand, REDKEN, has launched. Learn about the what, how, and why if these innovative products and how they can enhance your salon experience for yourself and your guests. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we share what has been going on with our salon companies in a season of change. When we have to shift gears, it's a great time to take a hard look at our culture and set some fresh boundaries. Join us as we discuss the concept of quality over quantity, how to say no, and how to help your loyal salon guests adjust to your updates. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we discuss salon promotions from a stylist, owner, and even front desk perspective. Do you find yourself feeling like all you ever do is give out discount after discount? Do you struggle with where to begin? How do you know what kind of buyer audience you want to attract? We discuss it all, along with upgraded verbiage to enhance your customer service.  --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Have you ever analyzed how your salon clients experience their time with you? In this episode, we dig into the best practices to help you elevate your guest experience. We know that the salon guests that are paying for your services are wanting more than just a great technical ability; they are looking for great conversations (or not) great atmosphere, and some added perks. How do you go above and beyond for your guests? Listen in to hear how we are doing just that, and get some fresh ideas! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 This is our first mini episode, and we want to feature our most useful bits of advice, tips that have helped us with our successes, and tricks that make our lives behind the chair more effective and efficient. As always, we must give credit where credit is due to our coaches and mentors that we mention in this episode, and the multitude of others not mentioned. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we are joined by International Redken Artist Julie Lahr, to nerd out on all of our favorite myths, legends, and fake news from the world of haircolor. We dive into our favorite theories and debunk some popular processes; we don't hold back, and we have a great time while we talk SCIENCE! For all of the colorists out there who want to understand the WHY, this episode is for YOU!  --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we get really specific with the details on what has guided our salon success journeys: our partnerships with Summit Salon Business Center. This is as much an appreciation episode as it is packed full of relevant information. For more information on what SSBC can provide for you, visit https://summitsalon.com/ --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, our topic is a rich one (see what I did there?) and one that we could go on and on about for days: how we price ourselves and our services. Making money is a crucial aspect of our careers, but are we making it too complicated to talk about with our clients? Are we covering our costs, or losing money? We share our challenges, and offer ideas and solutions of different pricing structures to help take the confusion out of it. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we break down the steps to achieving a goal. Do you ever get tired of being all talk and no action when it comes to accomplishing goals? Do you get lost in the planning process, or frustrated with details? We cover all of these topics and more, giving you a way to make your plans work for you! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we unlock the next level of money making: how to find the money that you've been leaving behind on the table! Chances are, you've been made victim by your own undercharging mistakes; but never fear! We are here- to help give some advice on where to start looking for those holes in your game, and start seeing your income increase to where you deserve it to be! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we discuss the ins and outs of Fads and Trends. What are they? How do we utilize them in our work? We dive into strategic ways to help get your guests prepared to wear the next coolest style, or talk them out of the styles that are duds; and, as always, we share some cringe-worthy stories of our own run-ins with the best fads of the past decade! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we dive deep into a tried and true method to financial and stability growth: prebooking. It's a term we know you've heard before, but what value do you place on the process? We share our favorite practices to take the weirdness and fear out of the process of asking for reserving appointments, and how it will benefit you in more ways than one! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we discuss a difficult but important topic: coping with career burnout. What does it look and feel like? How can we recognize when it's setting in? What are some tactics that we can use to help us navigate through these times? We don't have it all figured out, but we understand the importance of bringing light to this topic to help lift each other up when burn out is setting in. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we share our experiences with the inevitable, cringe-worthy scenario: breaking up with a salon guest. We share some different ways to carry out this difficult task with some great verbiage for different scenarios, and how to have the courage to follow through. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we are thrilled to have our good friend and hair wizard Twylla Jane as our special guest. We explore the different avenues and options that we have for salon work environments, our personal experiences in these different types of salon setups, and how to know which one is right for you! As we grow and shift our careers, our salon homes grow and shift as well! If you want more from Twylla, follow her on Instagram @twyllajane. She can also be found on Facebook and TikTok! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we discuss our goal-setting processes, and why there should be a level of discomfort when you are deciding what goals to focus on! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we roll out potential life situations, such as leaves of absence due to illness, injury, or baby-birthing, and discuss how to get prepared to stay on top of your business during those times. It can be difficult to keep in touch with our clients while we are not able to physically be with them, but that doesn't mean we have to disappear! We share our favorite ways we have planned for these times, and what lessons we've learned from past experiences. Planoly and Color Story are the apps that we love, you can find them on the App Store, or share with us your favorite social media planning apps! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Do you ever notice how much extra we offer for our guests beyond just the “hair stuff”? In this episode, we discuss the connections that are crucial to building a loyal clientele, and some tactics that WORK to communicate with your guests and take yourself beyond being “just a hairstylist”. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we discuss why a simple “Thank You” can be such an impactful phrase to the relationships that we built and stabilize. Learn some great scripts to use in different scenarios, and how we have each worked through the challenges of sharing our gratitude with others. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

On this week's episode, we have the wonderful mastermind Michael Cole as our special guest! We discuss the importance of staying relevant in our ever-evolving industry. We share some great, powerful insight into how to keep ahead of the trends, how to shift the mindset to keep positive, and how to appreciate the newer generations that are working in our industry! You can find Michael's social media presence on Facebook, Instagram, and TikTok. @michaelcolesummit @michaelcolenext --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this week's episode, Molly is joined by Jules Molina, a master at facing the difficult conversations that come hand-in-hand with negative reviews and feedback. Learn some incredible new verbiage and ideas to support you the next time a negative comment comes your way. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we ask the question “are you communicating to a complete level?” What happens when we miss something in our initial set up at the beginning of an appointment with our salon guests? We cover 5 key points that you won't want to skim over in order to have exceptional communication, which will result in exceptional, predictable results! Today's shoutouts go to our coaches and mentors, Chris Baran and Sam Villa. You can find them on all social media platforms, and be sure to look into the Sam Villa YouTube channel that Kyleen talks about in this episode for more learning! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we take our conversation to a very open and honest level when it comes to financial growth and the tools we have used to achieve our goals. Our special shoutouts for this episode go to Dave Ramsey and Michael Cole. For more information on the workshops we discuss, visit: Dave Ramsey https://www.daveramsey.com/fpu?utm_source=google&utm_id=go_cmp-197939186_adg-10546208306_ad-269775265357_kwd-42626442_dev-m_ext-3277388474_prd-&gclid=EAIaIQobChMIgtDczYOz7AIVIgnnCh16iAruEAAYASADEgKcx_D_BwE Michael Cole https://www.summitsalon.com/seminar/?utm_source=website&utm_medium=featured_homepage_imagelink&utm_content=seminars --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we discuss the age-old debate about rules: do we follow them? When is it ok to bend or break the rules in our world of hair? We take this topic seriously, but have an entertaining conversation covering the why's around our own rule-following practices and what we know about laws of hair. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we talk about the good, the bad, the reckless, and the calculated moves we've made that have given us the results and rewards we are living with currently. Risks are inevitable; but how big are you playing in your life with the decisions you make? --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 In this episode, we get REAL about the Retail conversation. What works, what to avoid, and why it's important for you to step up your retail game! Shoutouts in this episode go to the one and only Sam Villa @samvillahair, and to Summit Salon Business Center for the incredible support for growing salon businesses! @summitsalon --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

 Hear us out: this may be one of the MOST CRUCIAL services and retail opportunities we have as hair professionals: TREATMENTS. We discuss why hair needs them, how to discuss these needs with your clients, and some other fun “hair-nerdy” things that will elevate your knowledge and understanding of hair health and care! Special episode shoutouts include: Redken Artist Megan Gepner @megangepner1 for Molly's favorite PAC-Man analogy! Redken @redken for the incredible products that we discuss through the entire episode. --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

On this week's episode, we explore the topic of Accountability. Whether it's learning to train your own brain to hold yourself accountable, or accept the coaching that others may be providing, this is an important lesson that we love to have because of the valuable lessons we have both learned over the years. Shout out to the book Kyleen references, QBQ! (The Question Behind The Question) by John G. Miller. Pick it up wherever you enjoy buying books, or listen on your favorite streaming app! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

On this episode, we are joined by none other than Blake Reed Evans, who is our go-to for all things Social Media! We discuss what's working, what's trending, and share fun facts about our favorite social media platforms. We can't thank Blake enough for joining us! To find Blake on social media, follow him on all platforms @blakereedevans. Don't forget to follow us on Instagram @detangledpodcast to keep up on the fun! --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support

In this episode, we take the conversation about salon life in the year 2020 to a very honest level. We discuss the successes and challenges we've encountered while getting back to work during a global pandemic. We are grateful for Michael Cole and Summit Salon Business Coach Patrick Seaton for providing great talking points for this episode. For more information on how to work with a Summit Coach, visit https://www.summitsalon.com/services/ --- Support this podcast: https://podcasters.spotify.com/pod/show/detangledpodcast/support